Kenmore 110.22352 User Manual [es]

Use & Care Guide Manual de uso y cuidado Guide d’Utilisation et d’Entretien

English / Español / Français Table of Contents...2 / Índice...18 / Table des matières...36

Models/Modelos/Modèles: 110.22352510

Designed to use only HE High Efficiency detergents.

Diseñada para utilizar solamente detergentes de alto rendimiento (HE).

Conçue pour l’utilisation de détergents haute efficacité seulement (HE).

Kenmore®

Top-Loading High Efficiency Washer Lavadora de carga superior de

alto rendimiento Laveuse haute efficacité à chargement

par le dessus

* = color number, número de color, le numéro de la couleur

P/N W10817672A Sears Brands Management Corporation

Hoffman Estates, IL 60179 U.S.A. www.kenmore.com

Sears Canada Inc. Toronto, Ontario, Canada M5B 2C3

www.sears.ca

TABLE OF CONTENTS

WASHER SAFETY ................................................................2

WHAT’S NEW UNDER THE LID? ......................................3

CONTROL PANEL AND FEATURES ................................. 4

CYCLE GUIDE ......................................................................6

USING YOUR WASHER .................................................... 7

WASHER SAFETY

WASHER MAINTENANCE ...............................................10

TROUBLESHOOTING .......................................................12

PROTECTION AGREEMENTS ..........................................17

WARRANTY ........................................................................17

ASSISTANCE OR SERVICE ............................... Back Cover

WHAT’S NEW UNDER THE LID?

Your new washer will operate dierently than your past agitator-style washer.

Lid Lock

To allow for higher spin speeds, the lid will lock and the Lid Locked light will turn on. When this light is lit, the lid is locked and cannot be opened. When this light is blinking, the washer is paused. When this light is o, the lid can be opened. After a cycle is started, the washer will ll to the appropriate water level. When the washer is done lling, it will start to agitate. If you need to open the lid to add a garment after this point, the lid will remain unlocked during the entire agitation portion of the wash phase. The cycle will automatically pause when the lid is opened, and the cycle will resume once the lid is closed. The lid will lock before the spin phase begins. If you need to pause or stop after this point, you must press the START/PAUSE/Unlock Lid button and wait for the lid to unlock. The lid will only unlock after washer movement has stopped. Depending on when in the cycle you try to pause, it may take several seconds to several minutes for the lid to unlock. Press START/PAUSE/Unlock Lid to resume the cycle.

Water Level Options

Set the Water Level knob to the Auto setting and the washer automatically adjusts the water level to the load size. Set the Water Level knob to the Deep Fill setting and the washer will ll to the maximum water level.

Sensing

This washer will perform a series of spins to check for load balance. During this time, a series of clicks and a whirring noise signal that sensing technology is determining if there is an obalance load.

Spray Rinse

Select cycles default to a spray rinse. During these cycles, you will hear water enter the washer as the tub spins, allowing the rinse water to penetrate clothes. Check the “Cycle Guide” for details.

Choosing the Right Detergent

Use only High Eciency detergents. The package will be marked “HE” or “High Eciency.” Using non-HE detergent will likely result in longer cycle times and reduced rinsing performance. It may also result in component malfunction and, over time, buildup of mold or mildew. HE detergents should be low-sudsing and quick-dispersing to produce the right amount of suds for the best performance. They should hold soil in suspension so it is not redeposited onto clean clothes. Not all detergents labeled as High Eciency are identical in formulation and their ability to reduce suds. For example, natural, organic, or homemade HE detergents may generate a high level of suds. Always follow the detergent manufacturer’s instructions to determine the amount of detergent to use.

Use only High Efciency (HE) detergent.

Normal Sounds You Can Expect

At dierent stages of the wash cycle, you may hear sounds and noises that are dierent from those of your previous washer. For example, you may hear a clicking and hum at the beginning of the spin phase, as the lid lock goes through a self-test. There will be dierent kinds of humming sounds as the agitator tests for load balance or moves the load. And sometimes, you may hear nothing at all, as the washer determines the correct water level for your load or allows time for clothes to soak.

IMPORTANT:

■ The lid must be closed before the washer basket lls with water and for the wash cycle to start. If the lid is open and lling stops,

close the lid and press START/PAUSE/Unlock Lid to complete the cycle.

■ Rinse options must be set to either One Rinse with Fabric Softener or Two Rinses with Fabric Softener when using fabric softener in the

fabric softener dispenser. This ensures that fabric softener is added at the correct time in the rinse phase and is evenly distributed.

CONTROL PANEL AND FEATURES

2 431

Not all features and options are available on all models.

SOIL LEVEL

Select the setting most suitable for your load. For heavily soiled and sturdy fabrics, select Heavy Soil Level for more wash time. For lightly soiled and delicate fabrics, select Light Soil Level for less wash time. A lighter soil-level setting will help reduce tangling and wrinkling.

WASH TEMP

Wash Temp senses and maintains uniform water temperatures by regulating incoming hot and cold water.

Select a wash temperature based on the type of fabric and soils being washed. For best results and following the garment label instructions, use the warmest wash water safe for your fabric.

• On some models and cycles, warm and hot water may be cooler than your previous washer.

• Even in a cold and cool water wash, some warm water may be added to the washer to maintain a minimum temperature.

All rinses are cold.

WASH CYCLE KNOB

Use the Wash Cycle knob to select cycles on your washer. See “Cycle Guide” for detailed descriptions of cycles.

Appearance may vary.

RINSE OPTIONS

The following options may be added to most cycles. See “Cycle Guide” for additional details.

ONE RINSE

This option is used to limit a cycle to one rinse.

TWO RINSES

This option can be used to automatically add a second rinse to most cycles.

ONE RINSE WITH FABRIC SOFTENER

This option must be selected if using fabric softener during a cycle. It ensures that fabric softener is added at the correct time in the rinse for even distribution.

TWO RINSES WITH FABRIC SOFTENER

This option turns on both the Fabric Softener and the Two Rinses option.

START/PAUSE/Unlock Lid BUTTON

Press to start the selected cycle; press again to pause the cycle and unlock the lid.

NOTE: If the washer is spinning, it may take several minutes to unlock the lid. Press and hold for 3 seconds to cancel a cycle.

CYCLE STATUS LIGHTS

WATER LEVEL

Set the Water Level knob to the Auto setting and the washer will automatically sense the appropriate water level for the load size and type.

Set the Water Level knob to the Deep Fill setting and the washer will ll to the maximum water level.

NOTE: Expect longer cycles times due to extended ll times when using the Deep Fill option.

The Cycle Status Lights show the progress of a cycle. At each stage of the process, you may notice sounds or pauses that are dierent from your previous washer.

SENSING

When the Start/Pause/Unlock Lid button is pressed, and the Water Level knob is set to Auto, the washer will ll and begin sensing to determine load size and balance.

Once sensing is complete, the washer will ll to the appropriate level for the detected load size and then begin the wash phase of the cycle.

NOTE: Sensing and wash phases will be paused by opening the unlocked lid. Close the lid to resume the cycle. If the lid is left open for more than 10 minutes, the washer will cancel the cycle and pump out the water. The lid will lock after the wash phase to begin the initial spinout and remain locked for the remainder of the cycle.

WASH

The washer will ll to the correct water level based on the load size and the Water Level selection. Certain cycles may agitate during the ll process to boost cleaning. You will hear the agitator rotate followed by a pause lasting several seconds. When the wash cycle begins, you will hear the agitator increase speed. The motor sounds may change at dierent stages in the wash cycle while the washer performs dierent wash actions.

RINSE

Certain cycles use a spray rinse, which adds water to the tub while the basket spins. When a fabric softener option is selected, you will hear sounds similar to the wash cycle as the washer rinses and moves the load. You may hear the motor turning on briey (short hum) to move the basket while lling.

SPIN

The washer spins the load at increasing speeds for proper water removal, based on the selected cycle

and spin speed.

COMPLETE

Once the cycle is complete, this light will come on. Remove the load promptly for best results.

LID LOCKED

The Lid Locked feature allows for higher spin speeds. When the Lid Locked light is lit, the lid is locked and cannot be opened without pausing the cycle. When the light is o, the lid can be opened.

To open the lid after it has been locked, press START/PAUSE/Unlock Lid. The lid will unlock once the washer movement has stopped. This may take several minutes if the load was spinning at high speed. Press START/PAUSE/Unlock Lid again to resume the cycle.

CYCLE GUIDE

For best fabric care, choose the cycle that best ts the load being washed. Recommended settings for best performance are shown in Bold. Not all cycles and options are available on all models.

Items to wash: Cycle: Wash

Temp:*

Casual and mixed loads, jeans, towels, sturdy fabrics

Heavily soiled white fabrics

Large items such as sheets, sleeping bags, small comforters, jackets, small washable rugs

Sturdy fabrics, colorfast items, towels, sheets, jeans

Cottons, linens, and mixed garment

loads

No-iron fabrics, cottons, perm press, linens, synthetics

Machine-wash silks, lingerie, washable

wools

Lightly soiled fabrics Express Hot

Swimsuits and items requiring rinsing without detergent

Hand-wash items or dripping wet items

No clothes in washer Clean Washer

Heavily soiled fabrics Soak Hot

Jeans/Towels Hot

Whites

Bulky/Bedding Hot

Heavy Duty

Normal Hot

Casual Hot

Delicates Hot

Rinse & Spin Cold High Combines a rinse and spin for loads requiring an additional rinse cycle

Drain & Spin N/A High This cycle uses a spin to shorten drying times for heavy fabrics or

Warm Cool Lights Cool Darks

Cold

Hot

Warm Cool Lights

Cool Darks

Cold

Warm Cool Lights Cool Darks

Cold

Hot

Warm Cool Lights

Cool Darks

Cold

Warm Cool Lights Cool Darks

Cold

Warm Cool Lights Cool Darks

Cold

Warm Cool Lights Cool Darks

Cold

Warm Cool Lights Cool Darks

Cold

Hot

Warm Cool Lights

Cool Darks

Cold

Spin

Cycle Details:

Speed:

High Provides additional water and alternating wash action for heavily soiled

High This cycle, when used with chlorine bleach, improves whitening of soiled

Low Use this cycle to wash large items such as jackets and small comforters.

High Use this cycle for normally soiled or sturdy fabrics.

High Use this cycle for normally soiled cottons and mixed fabric loads.

Low Use this cycle to wash loads of no-iron fabrics such as sport shirts,

Low Use this cycle to wash lightly soiled garments indicating “Machine

High Use this cycle to quickly clean small loads of lightly soiled fabrics.

Low Use this cycle every 30 washes to keep the inside of your washer

No Spin Use this cycle to soak small spots of set-in stains on fabrics. The washer

mixed loads.

white fabrics.

The washer will ll with enough water to wet down the load before the wash portion of the cycle begins, and uses a higher water level than other cycles.

blouses, casual business clothes, permanent press, and blends.

Washable Silks” or “Gentle” cycle on the care label. Place small items in mesh garment bags before washing.

or to complete a load after power interruption. Also use for loads that require rinsing only.

special-care items washed by hand. Use this cycle to drain washer after canceling a cycle or completing a cycle after a power failure.

fresh and clean. This cycle uses a higher water level. Use with aresh Washer Cleaner tablet or liquid chlorine bleach to thoroughly clean the inside of your washer. This cycle should not be interrupted. See “Washer

Care.”

IMPORTANT: Do not place garments or other items in the washer during the Clean Washer cycle. Use this cycle with an empty wash tub.

will use intermittent agitation and soaking. After time has expired, water will drain, but the washer will not spin. Cycle is complete.

NOTE: If you are using fabric softener, be sure to turn the Rinse knob to either One Rinse with Fabric Softener or Two Rinses with Fabric Softener.

*All rinses are cold.

USING YOUR WASHER

1. Sort and prepare your laundry

• Empty pockets. Loose change, buttons, or any small object can pass under the agitator and become trapped, causing

unexpected sounds.

• Sort items by recommended cycle, water temperature, and colorfastness.

• Separate heavily soiled items from lightly soiled.

• Separate delicate items from sturdy fabrics.

• Do not dry garments if stains remain after washing, because heat can set stains into fabric.

• Treat stains promptly.

• Close zippers, fasten hooks, tie strings and sashes, and remove non-washable trim and ornaments.

• Mend rips and tears to avoid further damage to items during washing.

Helpful Tips:

• When washing waterproof or water-resistant items, load evenly.

• Use mesh garment bags to help avoid tangling when washing delicate or small items.

• Turn knits inside out to avoid pilling. Separate lint-takers from lint-givers. Synthetics, knits, and corduroy fabrics will pick up lint from towels, rugs, and chenille fabrics.

NOTE: Always read and follow fabric care label instructions to avoid damage to your garments.

2. Add laundry products

Add a measured of amount of HE detergent or single-dose laundry packet into the basket.

If using Oxi-type boosters, color-safe bleach, or fabric softener crystals, add to the bottom of the washer basket before adding

clothes.

IMPORTANT: Use only High Eciency detergents. The package will be marked “HE” or “High Eciency.” Using regular detergent will likely result in longer cycle times and reduced rinsing performance. It may also result in component failures and noticeable mold or mildew. HE detergents are made to produce the right amount of suds for the best performance. Follow the manufacturer’s instructions to determine the amount of detergent

to use.

3. Load laundry into washer

5. Add fabric softener to dispenser

Load garments in loose heaps evenly around basket wall. For best results, do not pack the load tightly. Do not wrap large items such as sheets around the agitator; load them in loose piles around the sides of the basket. Try mixing dierent sized items to reduce tangling.

IMPORTANT: Do not tightly pack or force items into washer. Items need to move freely for best cleaning and to reduce wrinkling and tangling.

4. Add liquid chlorine bleach

to dispenser

Liquid

Chlorine Bleach

Pour a measured amount of liquid fabric softener into dispenser; always follow manufacturer’s directions for correct amount of fabric softener based on your load size.

Dilute liquid fabric softener by lling the dispenser with warm water until liquid reaches the underside of the rim. See max ll line arrows.

IMPORTANT: The Rinse knob must be set to either One Rinse with Fabric Softener or Two Rinses with Fabric Softener when using fabric softener in the fabric softener dispenser. This ensures that fabric softener is added at the correct time in the rinse phase and is evenly distributed.

MAX FILL

Adding Liquid Fabric Softener Manually to Wash Load

During the nal rinse, wait until the washer has completed lling, then press the START/PAUSE/Unlock Lid button to pause the washer. Lift the lid and add the measured recommended amount of liquid fabric softener. Do not use more than the recommended amount. Close the lid and press the START/ PAUSE/Unlock Lid button again to start the washer.

6. Select cycle

Do not overll, dilute, or use more than 1 cup (250 mL). Do not use color-safe bleach or Oxi products in the same cycle with liquid chlorine bleach.

Turn cycle knob to choose your wash cycle. For more information, see “Cycle Guide”.

7. Select SOIL LEVEL

9. Select WATER LEVEL and RINSE options

Once you select a cycle, select the soil level by turning the Soil Level knob to the desired setting.

8. Select WASH TEMP

Select the Wash Temp by turning knob to desired temperature.

All rinses are tap cold.

NOTE: Always read and follow fabric care label instructions to avoid damage to your garments.

Wash Temp Suggested Fabrics Hot

Some cold water is added to save energy. This may be cooler than your hot water heater setting.

Warm

Some cold water may be added, so this will be cooler than what your previous washer

provided.

Cool Lights

Warm water is added to assist in soil removal and to help dissolve detergents. Cool is slightly warmer than cold.

Cool Darks

Warm water is added to assist in soil removal and to help dissolve detergents. Cool is slightly warmer than cold.

Cold

Warm water may be added to assist in soil removal and to help dissolve detergents.

Whites and pastels

Durable garments Heavy soils

Bright colors Moderate to light soils

Colors that bleed or fade Light soils

Dark colors that bleed or fade Light soils

Select the number of rinses by turning the Rinse knob to the desired setting.

IMPORTANT: The Rinse knob must be set to an option “with Fabric Softener” when using the fabric softener dispenser. This ensures that fabric softener is added at the correct time in the rinse for even distribution.

Set the Water Level knob to the Auto setting and the washer will automatically sense the appropriate water level for the load size and type.

Set the Water Level knob to the Deep Fill setting and the washer will ll to the maximum water level.

Note: The cycle will be longer due to extended ll times when using the Deep Fill setting.

9. Press START/PAUSE/Unlock Lid

to begin wash cycle

Press the START/PAUSE/Unlock Lid button to start the wash cycle. When the cycle has nished, the Complete status light will light. Promptly remove garments after cycle has completed to avoid odor, reduce wrinkling, and avoid rusting of metal hooks, zippers, and snaps.

Unlocking the lid to add garments

If you need to add 1 or 2 missed garments after the wash has started, simply open the lid and this will pause the cycle. After adding the garments, simply close the lid and the cycle will resume.

If, instead, you press the START/PAUSE/Unlock Lid button to pause the cycle and then open the lid to add garments, you will need to press the START/PAUSE/Unlock Lid button after closing the lid to resume the cycle.

NOTE: Washer will not ll with the lid open. IMPORTANT: If lid is left open for more than 10 minutes,

the water will pump out automatically.

Manual soak

If you would like to manually soak your garments at any time during the wash portion of the cycle, press START/PAUSE/ Unlock Lid and leave the lid closed. Once your desired soak time has elapsed, press START/PAUSE/Unlock Lid again to continue the cycle. As long as the lid remains closed, your soak time can be longer than 10 minutes. However, if the lid is opened during the soak and remains open for more than 10 minutes, the water will pump out automatically.

WASHER MAINTENANCE

WATER INLET HOSES

Replace inlet hoses after 5 years of use to reduce the risk of hose failure. Periodically inspect and replace inlet hoses if bulges, kinks, cuts, wear, or leaks are found.

When replacing your inlet hoses, mark the date of replacement on the label with a permanent marker.

NOTE: This washer does not include inlet hoses. See the

“Installation Instructions” for more information.

WASHER CARE

Recommendations to Help Keep Your Washer Clean and Performing at its Best

1. Always use High Eciency (HE) detergents and follow the

detergent manufacturer’s instructions regarding the amount of detergent to use. Never use more than the recommended amount because that may increase the rate at which detergent and soil residue accumulate inside your washer, which in turn may result in undesirable odor.

2. Use warm and hot wash water settings sometimes (not

exclusively cold water washes), because they do a better job of controlling the rate at which soils and detergent accumulate.

3. Always leave the washer lid open between uses to help

dry out the washer and prevent the buildup of odor-causing

residue.

Cleaning Your Top Loading Washer

Read these instructions completely before beginning the routine cleaning processes recommended below. This Washer Maintenance Procedure should be performed, at a minimum, once per month or every 30 wash cycles, whichever occurs sooner, to control the rate at which soils and detergent may otherwise accumulate in your washer.

Cleaning the Inside of the Washer

To keep your washer odor-free, follow the usage instructions provided above, and use this recommended monthly cleaning procedure:

Clean Washer Cycle

This washer has a special cycle that uses higher water volumes in combination with aresh® Washer Cleaner or liquid chlorinebleach to clean the inside of the washer.

Begin procedure

1. aresh® Washer Cleaner Cycle Procedure (Recommended

for Best Performance):

a. Open the washer lid and remove any clothing or items.

b. Place an aresh® Washer Cleaner tablet in the bottom

of the washer basket.

c. Do not place an aresh® Washer Cleaner tablet

in the detergent dispenser.

d. Do not add any detergent or other chemical to the

washer when following this procedure.

e. Close the washer lid. f. Select the cycle recommended for cleaning the inside

of the washer.

g. Press the START/PAUSE/Unlock Lid button to start the

cycle.

NOTE: For best results, do not interrupt cycle. If cycle must

be interrupted, press START/PAUSE/Unlock Lid once. After the cycle has stopped, run a RINSE/SPIN cycle to rinse cleaner from washer.

WASHER CARE

2. Chlorine Bleach Procedure (Alternative): a. Open the washer lid and remove any clothing or items.

b. Add 1 cup (236 mL) of liquid chlorine bleach to the

bleach compartment.

NOTE: Use of more liquid chlorine bleach than is recommended above could cause washer damage over time.

c. Close the washer lid. d. Do not add any detergent or other chemical to the

washer when following this procedure.

e. Select the cycle recommended for cleaning the inside

of the washer.

f. Press the START/PAUSE/Unlock Lid button to start

the cycle.

NOTE: For best results, do not interrupt cycle. If cycle must

be interrupted, press START/PAUSE/Unlock Lid once. After the cycle has stopped, run a RINSE/SPIN cycle to rinse cleaner from washer.

Clean Washer Cycle Operation:

1. This cycle will ll to a water level higher than in normal

wash cycles to provide rinsing at a level above the water for a normal wash cycle.

2. During this cycle, there will be some agitation and spinning to increase the removal of soils. After this cycle is complete, leave the lid open to allow for better ventilation and drying of the washer interior.

Cleaning the Dispensers

After a period of using your washer, you may nd some residue buildup in the washer’s dispensers. To remove residue from the dispensers, wipe them with a damp cloth and towel dry. Do not attempt to remove the dispensers or trim for cleaning. The dispensers and trim are not removable. If your model has a dispenser drawer, however, remove the drawer and clean it before or after you run the Clean Washer cycle. Use an all-purpose surface cleaner, if needed.

Cleaning the Outside of the Washer

Use a soft, damp cloth or sponge to wipe away any spills. Use only mild soaps or cleaners when cleaning external washer surfaces.

IMPORTANT: To avoid damaging the washer’s nish, do not use abrasive products.

NON-USE AND VACATION CARE

Operate your washer only when you are home. If moving, or not using your washer for a period of time, follow these steps:

1. Unplug or disconnect power to washer.

2. Turn o water supply to washer, to avoid ooding due

to water pressure surge.

WINTER STORAGE CARE

IMPORTANT: To avoid damage, install and store washer

where it will not freeze. Because some water may stay in hoses, freezing can damage washer. If storing or moving during freezing weather, winterize your washer.

To winterize washer:

1. Shut o both water faucets; disconnect and drain water

inlet hoses.

2. Put 1 qt. (1 L) of R.V.-type antifreeze in basket and run

washer on Rinse/Spin cycle for about 30 seconds to mix antifreeze and remaining water.

3. Unplug washer or disconnect power.

TRANSPORTING YOUR WASHER

1. Shut o both water faucets. Disconnect and drain water

inlet hoses.

2. If washer will be moved during freezing weather, follow

Winter Storage Care directions before moving.

3. Disconnect drain hose from drain system and drain any

remaining water into a pan or bucket. Disconnect drain hose from back of washer.

4. Unplug power cord.

5. Place inlet hoses and drain hose inside washer basket.

6. Drape power cord over edge and into washer basket.

7. Place packing tray from original shipping materials back

inside washer. If you do not have packing tray, place heavy blankets or towels into basket opening. Close lid and place tape over lid and down front of washer. Keep lid taped

until washer is placed in new location. Transport washer

in upright position.

REINSTALLING/USING WASHER AGAIN

To reinstall washer after non-use, vacation, winter storage, or moving:

1. Refer to “Installation Instructions” to locate, level, and

connect washer.

2. Before using again, run washer through the following

recommended procedure:

To use washer again:

1. Flush water pipes and hoses. Reconnect water inlet hoses.

Turn on both water faucets.

2. Plug in washer or reconnect power.

3. Run washer through Bulky/Bedding cycle to clean washer

and remove antifreeze, if used. Use half the manufacturer’s recommended amount for a medium-size load.

TROUBLESHOOTING

First try the solutions suggested here

for assistance and to possibly avoid a service call.

If you experience Possible Causes Solution

Vibration or Off-Balance

Check the following for

proper installation or

see “Using Your Washer”

section.

Noises

Clicking or metallic noises Objects caught in washer drain

Gurgling or humming Washer may be draining water. It is normal to hear the pump making a continuous humming

Humming Load sensing may be occurring. You may hear the hum of the sensing spins after you have started

Whirring Basket deceleration may be occurring. You may hear the whirring sound of the basket decelerating. This

Water Leaks

Check the following for proper installation:

Washer Not Performing As Expected

Not enough water in washer

Feet may not be in contact with the oor and locked.

Washer may not be level. Check oor for exing or sagging. If ooring is uneven, a 3/4"

Load could be unbalanced. Load dry items in loose heaps evenly around basket wall.

system.

Washer not level. Water may splash o basket if washer is not level. Fill hoses not attached tightly. Tighten ll-hose connection.

Fill hose washers. Make sure all four ll hose at washers are properly seated. Drain hose connection. Pull drain hose from washer cabinet and properly secure it to

Check household plumbing for leaks or clogged sink or drain.

Washer not loaded as recommended. Unbalanced loading can cause basket to be out of alignment

Load not completely covered in water. This is normal operation for a high eciency washer. If the Water

Front and rear feet must be in rm contact with oor, and washer must be level to operate properly.

(19 mm) piece of plywood under your washer will reduce sound.

See “Level the Washer” in Installation Instructions.

Adding wet items to washer or adding more water to basket could unbalance washer.

Wash smaller loads to reduce imbalance. Do not tightly pack. Avoid washing single items. Use Bulky/Bedding cycle for oversized, non-absorbent items such

as comforters or poly-lled jackets. See “Cycle Guide” and “Using Your Washer” in this Use and

Care Guide.

Empty pockets before washing. Loose items such as coins could fall between basket and tub or may block pump. It may be necessary to call for service to remove items.

It is normal to hear metal items on clothing such as metal snaps, buckles, or zippers touch against the basket.

sound with periodic gurgling or surging as nal amounts of water are removed during the Drain/Spin cycles.

the washer. This is normal.

is normal.

drainpipe or laundry tub. Water can back up out of a clogged sink or drainpipe. Check

all household plumbing for leaks (laundry tubs, drain pipe, water pipes, and faucets).

and cause water to splash o tub. See “Using Your Washer” for loading instructions.

Level knob is set to Auto setting, the load will not be completely under water. The washer senses load sizes and adds correct amount of water for optimal cleaning.

Use Bulky/Bedding or Jeans/Towels cycle for higher water ll, or set Water Level knob to Deep Fill setting. See “What’s New Under the Lid” and “Cycle Guide” to match your load with the best cycle.

Run Clean Washer cycle to optimize the water level and wash performance due to soil buildup in washer basket.

TROUBLESHOOTING

First try the solutions suggested here

for assistance and to possibly avoid a service call.

If you experience Possible Causes Solution

Washer Not Performing As Expected (cont.)

Washer won’t run or ll, washer stops working, or wash light remains on (indicating that the washer was unable to ll appropriately)

Check for proper water supply. Both hoses must be attached and have water owing to inlet

valve.

Both hot and cold water faucets must be turned on. Check that inlet valve screens have not become clogged. Check for any kinks in inlet hoses, which can restrict water ow.

Washer won’t run or ll, washer stops working, or wash light remains on (indicating that the washer was unable to ll appropriately) (cont.)

Washer not draining/ spinning, loads are still wet, or spin light remains on (indicating

that the washer was

unable to pump out water within 10 minutes)

Check proper electrical supply. Plug power cord into a grounded 3 prong outlet.

Do not use an extension cord. Ensure there is power to outlet.

Reset a tripped circuit breaker. Replace any blown fuses. NOTE: If problems continue, contact an electrician.

Normal washer operation. Lid must be closed for washer to run.

Washer will pause during certain phases of cycle. Do not interrupt cycle.

Washer may be tightly packed. Remove several items, rearrange load evenly in basket. Close lid

Small items may have been caught in pump or between basket and tub, which can slow draining.

Use a cycle with a low spin speed. Cycles with lower spin speeds remove less water than cycles

The washer may be tightly packed or unbalanced.

and press START/PAUSE/Unlock Lid. Do not add more than 1 or 2 additional items after cycle has

started to avoid tightly packing or unbalancing. Do not add more water to the washer. Empty pockets and use garment bags for small items.

with high spin speeds. Use the recommended cycle/spin speed for your garment. To remove extra water in the load, select Drain/Spin. Load may need to be rearranged to allow even distribution of the load in the basket.

Tightly packed or unbalanced loads may not allow the washer to spin correctly, leaving the load wetter than normal. Evenly arrange the wet load for balanced spinning. Select the Drain/ Spin cycle to remove excess water. See “Using Your Washer” for loading recommendations.

TROUBLESHOOTING

First try the solutions suggested here

for assistance and to possibly avoid a service call.

If you experience Possible causes Solution

Washer Not Performing As Expected (cont.)

Washer not draining/ spinning, loads are still wet or spin light remains on (indicating that the

washer was

unable to pump out water within 10 minutes) (cont.)

Dry spots on load after cycle

Incorrect or wrong

wash or rinse

temperatures

Load not rinsed Check for proper water supply. Make sure hot and cold inlet hoses are not reversed.

Sand, pet hair, lint, etc. on load after washing

Load is tangling Washer not loaded as recommended. See “Using Your Washer” section.

Check plumbing for correct drain hose installation. Drain hose extends into standpipe farther than 4.5" (114 mm).

Too much detergent causing suds to slow or stop draining and spinning.

High speed spins extract more moisture than your previous washer.

Washer may be tightly packed. Use Bulky/Bedding or Jeans/Towels cycle for higher water ll,

Added extra garments to the load after the sensing/ll phase.

Check for proper water supply. Make sure hot and cold inlet hoses are not reversed.

Energy saving controlled wash temperatures.

Not using HE detergent or using too much HE detergent.

Washer not loaded as recommended. The washer is less ecient at rinsing when load is tightly packed.

Heavy sand, pet hair, lint, and detergent or bleach residues may require additional rinsing.

Check drain hose for proper installation. Use drain hose form and securely attach to drainpipe or tub. Do not tape over drain opening. Lower drain hose if the end is higher than 96" (2.4 m) above the oor. Remove any clogs from drain hose.

Always measure and follow detergent directions for your load. To remove extra suds, select Rinse/Spin. Do not add detergent.

The high spin speeds combined with air ow during the nal spin can cause items near the top of the load to develop dry spots during the nal spin. This is normal.

or set Water Level knob to Deep Fill setting. See “Cycle Guide” to match your load with the best cycle.

Add only 1 or 2 additional garments after washer has started.

Both hoses must be attached to both washer and faucet, and have both hot and cold water owing to inlet valve.

Check that inlet valve screens are not clogged. Remove any kinks in hoses. This washer uses cooler wash and rinse water temperatures

than traditional top-load washers. This includes cooler hot and warm

washes.

Both hoses must be attached and have water owing to the inlet valve.

Both hot and cold water faucets must be on. Inlet valve screens on washer may be clogged. Remove any kinks in the inlet hose. The suds from too much detergent can keep washer from

operating correctly. Always measure detergent and follow detergent directions based on load size and soil level.

Load garments in loose heaps evenly around the basket wall. Load with dry items only.

Use cycle designed for the fabrics being washed. Add only 1 or 2 additional garments after washer has started. Use Bulky/Bedding or Jeans/Towels cycle for higher water ll,

or set Water Level knob to Deep Fill setting. See “Cycle Guide” to match your load with the best cycle.

Add a second rinse to the selected cycle and/or use the Heavy Soil Level setting or Deep Fill option.

Select a cycle with a slower wash action and spin speed; however, items will be wetter than those using a higher speed spin. Use Bulky/Bedding or Jeans/Towels cycle for higher water ll, or set Water Level knob to Deep Fill setting. See the “Cycle Guide” to match your load with the best cycle.

Load garments in loose heaps evenly around the basket wall. Reduce tangling by mixing types of load items. Use the

recommended cycle for the type of garments being washed.

TROUBLESHOOTING

First try the solutions suggested here

for assistance and to possibly avoid a service call.

If you experience Possible Causes Solution

Washer Not Performing As Expected (cont.)

Not cleaning or removing stains

Incorrect dispenser operation

Fabric damage Sharp items were in pockets during wash

Added more water to washer. Washer senses load size and adds correct amount of water.

Washer not loaded as recommended. Washer is less ecient at cleaning when load is tightly packed.

Adding detergent on top of load. Add detergent, oxi products, and color-safe bleach to the

Not using HE detergent or using too much HE detergent.

Not using correct cycle for fabric type. Use a higher soil level cycle option and warmer wash temp

Not using dispensers. Use dispensers to avoid chlorine bleach and fabric softener

Not washing like colors together. Wash like colors together and remove promptly after the cycle

Clogged dispenser. Load dispensers before starting a cycle.

Fabric Softener knob not set to “Yes”. Set Fabric Softener knob to “Yes” when using fabric softener dispenser.

cycle. Strings and straps could have tangled. Tie all strings and straps before starting wash load. Items may have been damaged

before washing. Fabric damage can occur if load is tightly

packed.

Liquid chlorine bleach may have been added incorrectly.

Garment care instructions may not have been followed.

This is normal and necessary for clothes to move. It is normal for the wash load to be not completely covered in water. Added water results in less eective cleaning.

Load garments in loose heaps evenly around the basket wall. Load with dry items only.

Add only 1 or 2 additional garments after washer has started.

bottom of the basket before adding the load items. The suds from regular detergent can keep washer from operating cor-

rectly. Use only HE detergent. Be sure to measure correctly. Always measure detergent and follow manufacturer’s directions based on

load size and soil level.

to improve cleaning. Use Heavy Duty cycle for tough cleaning. See the “Cycle Guide” to

match your load with the best cycle.

staining. Load dispensers before starting a cycle. Avoid overlling. Do not add products directly onto load.

is complete to avoid dye transfer.

Use only liquid chlorine bleach in the bleach dispenser. Use only fabric softener in the fabric softener dispenser.

Empty pockets, zip zippers, and snap or hook fasteners before washing to avoid snags and tears.

Mend rips and broken threads in seams before washing.

Load garments in loose heaps evenly around the basket wall. Load with dry items only.

Use cycle designed for the fabrics being washed. Use Bulky/Bedding or Jeans/Towels cycle for higher water ll, or

set Water Level knob to Deep Fill setting. See “What’s New Under the Lid” and “Cycle Guide” to match your load with the best cycle.

Add only 1 or 2 additional garments after washer has started. Do not pour liquid chlorine bleach directly onto load. Wipe up bleach

spills.

Undiluted bleach will damage fabrics. Do not use more than recommended by manufacturer.

Do not place load items on top of bleach dispenser when loading and unloading washer.

Always read and follow garment manufacturer’s care label instructions. See the “Cycle Guide” to match your load with the best cycle.

TROUBLESHOOTING

First try the solutions suggested here

for assistance and to possibly avoid a service call.

If you experience Possible Causes Solution

Washer Not Performing As Expected (cont.)

Odors Monthly maintenance not done as

Lid locked light is ashing

Single-dose laundry packet not dissolving

Washer pumps out water before nishing cycle

recommended.

Using too much detergent. Be sure to measure correctly. Always follow the manufacturer’s

The lid is not closed. Close the lid. The washer will not start or ll with the lid open. A cycle was stopped or paused using

the START/PAUSE/Unlock Lid button.

Adding laundry packet incorrectly. Be sure laundry packet is added to washer basket before adding

Lid is left open for more than 10 minutes.

See “Washer Care” in Washer Maintenance.

Unload washer as soon as cycle is complete.

directions. See “Washer Care” section.

The washer may still be spinning. The lid will not unlock until the basket has stopped spinning. This may take several minutes if washing large loads or heavy fabrics.

clothes. Do not add packet to dispenser. Follow the manufacturer’s instructions to avoid damage to your garments.

Make sure lid is closed before starting a cycle and/or during prewash (soak).

PROTECTION AGREEMENTS

Master Protection Agreements

Congratulations on making a smart purchase. Your new Kenmore® product is designed and manufactured for years of dependable operation.

But like all products, it may require preventive maintenance or repair from time to time. That’s when having a Master Protection Agreement can save you money and aggravation.

The Master Protection Agreement also helps extend the life of your new product. Here’s what the Agreement* includes:

Parts and labor needed to help keep products operating properly

under normal use, not just defects. Our coverage goes well beyond the product warranty. No deductibles, no functional

failure excluded from coverage—real protection. Expert service by a force of more than 10,000 authorized Sears

service technicians, which means someone you can trust will be working on your product.

Unlimited service calls and nationwide service, as often as you want us, whenever you want us.

Replacement of your covered product if four or more product

failures occur within twelve months.

Product replacement if your covered product can’t be fixed.

Annual Preventive Maintenance Check at your request – no extra charge.

Fast help by phone – we call it Rapid Resolution – phone support from a Sears representative on all products. Think of us as a “talking owner’s manual.”

Power surge protection against electrical damage due

to power uctuations.

Rental reimbursement if repair of your covered product takes longer than promised.

25% discount o the regular price of any non-covered repair service and related installed parts.

Once you purchase the Agreement, a simple phone call is all that it takes for you to schedule service. You can call anytime day or night, or schedule a service appointment online.

The Master Protection Agreement is a risk free purchase. If you cancel for any reason during the product warranty period, we will provide a full refund. Or, a prorated refund anytime after the product warranty period expires. Purchase your Master Protection Agreement today! Some limitations and exclusions apply.

For prices and additional information in the U.S.A., call 1-800-827-6655. *Coverage in Canada varies on some items. For full details, call Sears Canada at 1-800-361-6665.

Sears Installation Service

For Sears professional installation of home appliances, garage door openers, water heaters, and other major home items, in the U.S.A. call 1-844-553-6667 or in Canada call

1-800-469-4663.

KENMORE APPLIANCE WARRANTY

KENMORE LIMITED WARRANTY

FOR ONE YEAR from the date of sale this appliance is warranted against defects in material or workmanship when it is correctly installed, operated, and maintained according to all supplied instructions.

WITH PROOF OF SALE, a defective appliance will receive free repair or replacement at option of seller.

For warranty coverage details to obtain free repair or replacement, visit the web page: www.kenmore.com/warranty.

This warranty applies for only 90 DAYS from the sale date in the United States, and is void in Canada, if this appliance is ever used for other than private household purposes.

This warranty covers ONLY defects in material and workmanship, and will NOT pay for:

1. Expendable items that can wear out from normal use, including

but not limited to lters, belts, bags, or screw-in base light

bulbs.

2. A service technician to clean or maintain this appliance, or to instruct the user in correct appliance installation, operation, and maintenance.

3. Service calls to correct appliance installation not performed by Sears authorized service agents, or to repair problems with house fuses, circuit breakers, house wiring, and plumbing or gas supply systems resulting from such installation.

4. Damage to or failure of this appliance resulting from installation not performed by Sears authorized service agents, including installation that was not in accord with electrical, gas, or plumbing codes.

5. Damage to or failure of this appliance, including discoloration or surface rust, if it is not correctly operated and maintained according to all supplied instructions.

6. Damage to or failure of this appliance, including discoloration or surface rust, resulting from accident, alteration, abuse, misuse or use for other than its intended purpose.

7. Damage to or failure of this appliance, including discoloration

or surface rust, caused by the use of detergents, cleaners, chemicals, or utensils other than those recommended in all instructions supplied with the product.

8. Damage to or failure of parts or systems resulting from

unauthorized modications made to this appliance.

9. Service to an appliance if the model and serial plate is missing,

altered, or cannot easily be determined to have the appropriate

certication logo.

DISCLAIMER OF IMPLIED WARRANTIES; LIMITATION OF REMEDIES

Customer’s sole and exclusive remedy under this limited warranty shall be product repair or replacement as provided herein. Implied

warranties, including warranties of merchantability or tness

for a particular purpose, are limited to one year or the shortest period allowed by law. Seller shall not be liable for incidental or consequential damages. Some states and provinces do not allow the exclusion or limitation of incidental or consequential damages, or limitation on the duration of implied warranties of

merchantability or tness, so these exclusions or limitations may

not apply to you. This warranty applies only while this appliance is used in the

United States or Canada*.

This warranty gives you specic legal rights, and you may also

have other rights which vary from state to state.

* In-home repair service is not available in all Canadian

geographical areas, nor will this warranty cover user or servicer travel and transportation expenses if this product is located

in a remote area (as dened by Sears Canada Inc.) where an

authorized servicer is not available.

Sears Brands Management Corporation

Homan Estates, IL 60179

Sears Canada Inc.

Toronto, Ontario, Canada M5B 2C3

10/2015

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