Kenmore 110.2234*, 110.2244* Use & Care Guide

Use & Care Guide Manual de uso y cuidado

Guide d’Utilisation et d’Entretien

English / Español / Français

Table of Contents...2 / Índice...18 / Table des matières...36

Models/Modelos/Modèles: 110.2234*, 110.2244*

Designed to use only HE High Efficiency detergents.

Diseñada para utilizar solamente detergentes de alto rendimiento (HE).

Conçue pour l’utilisation de détergents haute efficacité seulement (HE).

Kenmore®

Top-Loading Washer Lavadora de carga superior

Laveuse à chargement par le dessus

* = color number, número de color, le numéro de la couleur

P/N W10783940B

Sears Brands Management Corporation

Hoffman Estates, IL 60179 U.S.A.

www.kenmore.com

Sears Canada Inc.

Toronto, Ontario, Canada M5B 2C3

www.sears.ca

TABLE OF CONTENTS

WASHER SAFETY........................................................................	2
WHAT’S NEW UNDER THE LID?..................................................	3
CONTROL PANEL AND FEATURES.............................................	4
CYCLE GUIDE..............................................................................	5
USING YOUR WASHER..............................................................	6

WASHER MAINTENANCE..........................................................	9
TROUBLESHOOTING.................................................................	11
PROTECTION AGREEMENTS.....................................................	16
WARRANTY..............................................................................	16
ASSISTANCE OR SERVICE...........................................	Back Cover

WASHER SAFETY

2

3

WHAT’S NEW UNDER THE LID?

Your new washer will operate differently than your past agitator-style washer.

Cleaning with Less Water

Automatic Load Size Sensing

Traditional agitator-style	Washer with low-water
washer	wash system

The washer automatically adjusts the water level to the load size.

No water-level selector is needed.

For best performance, evenly load items in loose heaps around the agitator.

As the washer dampens and moves the load, the level of the items will settle in the basket. This is normal, and does not indicate that more items should be added.

IMPORTANT:

■■ You will not see a washer basket full of water as with your past agitator-style washer. It is normal for some of the load to be above the water line.

■■ After the washer basket fills to the selected water level, the lid must be closed before the wash cycle can start. If filling stops with the lid open, close lid and press START/Pause button.

Once you start the cycle, the washer will fill to the water level. When the washer is done filling, it will start to agitate after it determines the correct level for the load. The washer will then fill to the appropriate water level based on the load size.

This low-water wash method uses less water and energy compared to a traditional agitator-style washer.

Choosing the Right Detergent

Use only High Efficiency detergents. The package will be marked “HE” or “High Efficiency.” Low-water washing creates excessive sudsing with a non-HE detergent. Using non-HE detergent

will likely result in longer cycle times and reduced rinsing performance. It may also result in component malfunction and, over time, buildup of mold or mildew. HE detergents should be low-sudsing and quick-dispersing to produce the right amount of suds for the best performance. They should hold soil in suspension so it is not redeposited onto clean clothes. Not all detergents labeled as High Efficiency are identical in formulation and their ability to reduce suds. For example, natural, organic, or homemade HE detergents may generate a high level of

suds. Always follow the detergent manufacturer’s instructions to determine the amount of detergent to use.

Use only High Efficiency (HE) detergent.

Improved Cleaning

Low-water cleaning means concentrated cleaning. Rather than diluting detergent as done in an agitator-style washer, this washer delivers the detergent directly to the soils. This low water wash also allows the clothing to move in a more effective way to remove soils.

Normal Sounds You Can Expect

At different stages of the wash cycle, you may hear sounds and pauses different from those of your previous washer. For example, you may hear a clicking and hum at the beginning of the cycle as the lid lock goes through a self-test. There will be different kinds of humming and whirring sounds as the agitator tests for load balance or moves the load. Sometimes, you may hear nothing at all as the washer allows time for clothes to soak.

4

CONTROL PANEL AND FEATURES

1						2			3		4							5

7 6

Not all features and options are available on all models. Appearance may vary.

1 SOIL LEVEL

Select the setting most suitable for your load. For heavily soiled and sturdy fabrics, select Heavy Soil Level for more wash time. For lightly soiled and delicate fabrics, select Light Soil Level for less wash time. A lighter soil-level setting will help reduce tangling and wrinkling.

2 WASH TEMP

Wash Temp senses and maintains uniform water temperatures by regulating incoming hot and cold water.

Select a wash temperature based on the type of fabric and soils being washed. For best results and following the

garment-label instructions, use the warmest wash water safe for your fabric.

•On some models and cycles, warm and hot water may be cooler than your previous washer.

•Even in a coldand cool-water wash, some warm water may be added to the washer to maintain a minimum temperature.

3 RINSE

This option is used to add additional rinse cycles.

4 STAIN BOOST

This option provides enhanced cleaning action for tough stains. It will add additional spin and soak time to the cycle.

5 WASH CYCLE KNOB

Use the Wash Cycle knob to select cycles on your washer. See “Cycle Guide” for detailed descriptions of cycles.

SENSING

When the START/Pause button is pressed, the washer will fill to an initial water level and begin sensing to determine the load size. The washer will then continue filling to the appropriate water level based on load size and proceed to Wash.

If the lid is opened or the START/Pause button is pressed, the cycle will pause. Closing the lid and/or pressing the

START/Pause button will resume the cycle. If the cycle remains paused with the lid open for 10 minutes, the washer will pump out the water.

WASH

During the first stage of the sensing/wash cycle, water will partially fill the washer and begin to move the load. It is normal to have the sensing light on during this stage. You will hear the agitator rotate followed by a several second pause. This process will repeat for several minutes, allowing the entire load to become saturated. The lower water

level combined with HE detergent at this stage allows for concentrated cleaning. It is normal for the load to be

above the water line during this stage. At the beginning of the second stage, the washer will add water to the correct level based on the load size. You will hear the agitator increase speed during this stage of the wash cycle. The motor sounds may change at different stages in the wash cycle.

RINSE

You will hear sounds similar to the wash cycle as the washer rinses and moves the load. You may hear the motor turning on briefly (short hum) to move the basket while filling.

SPIN

The washer spins the load at increasing speeds for proper water removal based on the selected cycle and spin speed.

6 START/PAUSE BUTTON

Press to start the selected cycle; press again to pause the cycle and unlock the lid.

NOTE: If the washer is spinning, it may take several minutes to unlock the lid. Press and hold for 3 seconds to cancel a cycle.

7 CYCLE STATUS LIGHTS INDICATOR

The Cycle Status Lights show the progress of a cycle. You may notice sounds or pauses different from traditional

washers at each stage of the process.

COMPLETE

Once the cycle is complete, this light will come on. For best results, promptly remove the load.

LID LOCKED

The Lock feature allows for higher spin speeds. When lit, the lid is locked and cannot be opened without pausing the cycle. When the light is off, the lid can be opened.

To open the lid after it has been locked, press START/Pause. The lid will unlock once the washer movement has stopped. This may take several minutes if the load was spinning at high speed. Press START/ Pause while the lid is closed to resume the cycle.

5

CYCLE GUIDE

For best fabric care, choose the cycle that best fits the load being washed. Recommended settings for best performance are shown in

Bold. Not all cycles and options are available on all models.

Items to wash:	Cycle:	Soil Level	Wash	Cycle Details:
			Temp*:
Casual and mixed	Deep Wash	Medium	Hot	Provides additional water and alternating wash action for
loads, jeans, towels,			Warm	heavily soiled mixed loads. Water-level sensing process
sturdy fabrics			Cool Lights	may take longer for some items than for others because
			Cool Darks	they will absorb more water than other fabric types.
			Cold
Heavily soiled white	Whites	Heavy	Hot	This cycle adds liquid chlorine bleach to the load at the
fabrics			Warm	proper time for improved whitening of soiled white fabrics.
			Cool Lights
			Cool Darks
			Cold
Large items such	Bulky/Bedding	Light	Hot	Use this cycle to wash large items such as jackets and small
as sheets, sleeping			Warm	comforters. The washer will fill with enough water to wet
bags, small			Cool Lights	down the load before the wash portion of the cycle begins
comforters, jackets,			Cool Darks	and uses a higher water level than other cycles.
small, washable rugs			Cold
Sturdy fabrics,	Heavy Duty	Heavy	Hot	Provides maximum wash time and action for tough stains
colorfast items,			Warm	and soils. Use this cycle for heavily soiled or sturdy items.
towels, jeans			Cool Lights	Water-level sensing process may take longer for some
			Cool Darks	items than for others because they will absorb more water
			Cold	than other fabric types.
Cottons, linens, and	Normal	Medium	Hot	Use this cycle for normally soiled cottons and
mixed-garment			Warm	mixed-fabric loads.
loads			Cool Lights
			Cool Darks
			Cold
No-iron fabrics,	Casual	Medium	Hot	Use this cycle to wash loads of no-iron fabrics such as
cottons, perm. press,			Warm	sport shirts, blouses, casual business clothes, permanent
linens,			Cool Lights	press, and blends.
synthetics			Cool Darks
			Cold
Machine-wash silks,	Delicates	Extra Light	Hot	Use this cycle to wash lightly soiled garments indicating
hand-washed fabrics			Warm	“Machine Washable Silks” or “Gentle” cycle on the care
			Cool Lights	label. Place small items in mesh garment bags before
			Cool Darks	washing.
			Cold
Small loads,	Express	Extra Light	Hot	Use this cycle to quickly wash small loads of 2-3 lightly
cottons, polyester,			Warm	soiled garments.
and permanent press			Cool Lights
			Cool Darks
			Cold
Swimsuits and items	Rinse & Spin	N/A	Cold	Combines a rinse and high-speed spin for loads requiring
requiring				an additional rinse cycle. Use this cycle to complete a load
rinsing without				after power interruption or for loads that require rinsing
detergent				only.
Hand-washed	Drain & Spin	N/A	N/A	This cycle uses a spin to shorten drying times for heavy
garments or				fabrics or special-care items washed by hand. Use
dripping-wet items				this cycle to drain washer after canceling a cycle or
				completing a cycle after a power failure.
No clothes in washer	Clean Washer	N/A	Hot	Use this cycle every 30 washes to keep the inside of
				your washer fresh and clean. This cycle uses a higher
				water level. Use with liquid chlorine bleach to thoroughly
				clean the inside of your washer. This cycle should not be
				interrupted. See “Washer Care.”
*All rinses are cold.

6

USING YOUR WASHER

1. Sort and prepare your laundry

2. Add laundry products

•Empty pockets. Loose change, buttons, or any small object can pass under the agitator and become trapped, causing unexpected sounds.

•Sort items by recommended cycle, water temperature, and colorfastness.

•Separate heavily soiled items from lightly soiled.

•Separate delicate items from sturdy fabrics.

•Do not dry garments if stains remain after washing because heat can set stains into fabric.

•Treat stains promptly.

•Close zippers, fasten hooks, tie strings and sashes, and remove non-washable trim and ornaments.

•Mend rips and tears to avoid further damage to items during washing.

Helpful Tips:

•When washing water-proof or water-resistant items, load evenly.

•Use mesh garment bags to help avoid tangling when washing delicate or small items.

•Turn knits inside out to avoid pilling. Separate lint-takers from lint-givers. Synthetics, knits, and corduroy fabrics will pick up lint from towels, rugs, and chenille fabrics.

NOTE: Always read and follow fabric care label instructions to avoid damage to your garments.

Add a measured amount of HE detergent or single-dose laundry packet into the basket.

If using Oxi-type boosters, color-safe bleach, or fabric-softener crystals, add to the bottom of the washer basket before adding clothes.

IMPORTANT: Use only High Efficiency detergents. The package will be marked “HE” or “High Efficiency.” Low-water washing creates excessive sudsing with a regular non-HE detergent. Using regular detergent will likely result in longer cycle times and reduced rinsing performance. It may also result in component failures and noticeable mold or mildew. HE detergents are made to produce the right amount of suds for the best performance.

NOTE: Follow the manufacturer’s instructions to determine the amount of laundry products to use.

7

3. Load laundry into washer

5. Add fabric softener to dispenser

Load garments in loose heaps evenly around basket wall. For best results, do not pack the load tightly. Do not wrap large items such as sheets around the

agitator; load them in loose piles around the sides of the basket. Try mixing different-sized items to reduce tangling.

IMPORTANT: Do not tightly pack or force items into washer. Items need to move freely for best cleaning and to reduce

wrinkling and tangling.

4.Add liquid chlorine bleach to dispenser

Liquid

Chlorine Bleach

Do not overfill, dilute, or use more than 1 cup (250mL). Do not use color-safe bleach or Oxi products in the same cycle with liquid chlorine bleach.

Pour a measured amount of liquid fabric softener into dispenser; always follow

manufacturer’s directions for correct amount MAX FILL of fabric softener based on your load size.

Dilute liquid fabric softener by filling the dispenser with warm water until liquid reaches the underside of the rim. See Max

Fill line arrows.

Adding Liquid Fabric Softener Manually to Wash Load

During the final rinse, wait until the washer has completed filling and press the START/Pause button to pause the washer. Lift the lid and add the measured, recommended amount of liquid fabric softener. Do not use more than the recommended amount. Close the lid and press the START/Pause button again to start the washer.

6.Select cycle

Turn cycle knob to choose your wash cycle. For more information, see “Cycle Guide.”

8

7. Select SOIL LEVEL

9.Select options

Once you select a cycle, select the soil level by turning the Soil

Level knob to the desired setting.

Select the desired cycle options, turn the knob to desired setting.

8. Select WASH TEMP

10.Press START/PAUSE to begin

wash cycle

Once you select a cycle, select the wash temperature by turning the Wash Temp knob to the desired setting.

Always read and follow fabric care label instructions to avoid damage to your linens.

	Wash Temp	Suggested Fabrics
	Hot
	Some cold water is added to	Whites and pastels
	save energy. This will be cooler	Durable items
	than your hot water heater
		Heavy Soils
	setting.
	Warm
	Some cold water will be	Bright colors
	added, so this will be cooler	Moderate to light soils
	than what your previous washer
	provided.
	Cool Lights
	Warm water is added to assist	Colors that bleed or fade
	in soil removal and to help	Light soils
	dissolve detergents. Cool is
	slightly warmer than cold.
	Cool Darks
	Warm water is added to assist	Dark colors that bleed or fade
	in soil removal and to help	Light soils
	dissolve detergents. Cool is
	slightly warmer than cold.
	Cold
	Warm water may be added	Dark colors that bleed or fade
	to assist in soil removal and to	Light soils
	help dissolve detergents.

Press the START/Pause button to start the wash cycle. When the cycle has finished, the Done indicator will light. Promptly remove garments after cycle has completed to avoid odor, reduce wrinkling, and prevent rusting of metal hooks, zippers, and snaps.

Adding Garment(s)

If you need to open the lid to add 1 or 2 missed garments:

Press START/Pause. The lid will unlock once the washer movement has stopped. This may take several minutes if the load was spinning at high speed. Add garments, close lid, and press START/Pause again to restart the cycle.

IMPORTANT: If lid is left open for more than 10 minutes, the water will pump out automatically.

9

WASHER MAINTENANCE

WATER INLET HOSES

Replace inlet hoses after 5 years of use to reduce the risk of hose failure. Periodically inspect and replace inlet hoses if bulges, kinks, cuts, wear, or leaks are found.

When replacing your inlet hoses, mark the date of replacement on the label with a permanent marker.

NOTE: This washer does not include inlet hoses. See the Installation Instructions for more information.

WASHER CARE

Recommendations to Help Keep Your Washer Clean and Performing at its Best

1. Always follow the detergent manufacturer’s instructions regarding the amount of detergent to use. Never use more than the recommended amount because that may increase the rate at which detergent and soil residue accumulate inside your washer, which in turn may result in undesirable odor.

2.Use warmand hot wash-water settings sometimes (not exclusively cold-water washes) because they do a better job of controlling the rate at which soils and detergent accumulate.

3. Always leave the washer lid open between uses to help dry out the washer and prevent the buildup of

odor-causing residue.

Cleaning Your Top-Loading Washer

Read these instructions completely before beginning the routine cleaning processes recommended below. This washer maintenance procedure should be performed, at a minimum, once per month or every 30 wash cycles, whichever occurs sooner, to control the rate at which soils and detergent may otherwise accumulate in your washer.

Cleaning the Inside of the Washer

To keep your washer odor-free, follow the usage instructions provided above and use this recommended monthly cleaning procedure:

Recommended Cycle for Cleaning the Washer

Refer to the “Cycle Guide” for the optimal cycle for cleaning the inside of the washer. Use this cycle with liquid chlorine bleach as described below.

Begin procedure

Chlorine Bleach Procedure

a. Open the washer lid and remove any clothing or items.

b. Add 1 cup (236 mL) of liquid chlorine bleach to the bleach compartment.

NOTE: Use of more liquid chlorine bleach than is recommended above could cause washer damage over time.

c. Close the washer lid.

d. Do not add any detergent or other chemical to the washer when following this procedure.

e. Select the cycle recommended for cleaning the inside of the washer.

f. Press the START/Pause button to start the cycle.

NOTE: For best results, do not interrupt cycle. If cycle must be interrupted, press START/Pause once. After the cycle has stopped, run a Rinse & Spin cycle to rinse cleaner from washer.

WASHER CARE

Cleaning the Dispensers

After a period of using your washer, you may find some residue buildup in the washer’s dispensers. To remove residue from the dispensers, wipe them with a damp cloth and towel dry. Do not attempt to remove the dispensers or trim for cleaning. The dispensers and trim are not removable. If your model has a dispenser drawer, however, remove the drawer and clean it before or after you run the Clean Washer cycle.

Use an all-purpose surface cleaner if needed.

Cleaning the Outside of the Washer

Use a soft, damp cloth or sponge to wipe away any spills. Use only mild soaps or cleaners when cleaning external washer surfaces.

IMPORTANT: To avoid damaging the washer’s finish, do not use abrasive products.

NON-USE AND VACATION CARE

Operate your washer only when you are home. If moving, or not using your washer for a period of time, follow these steps:

1. Unplug or disconnect power to washer.

2. Turn off water supply to washer to avoid flooding due to water-pressure surge.

WINTER STORAGE CARE

IMPORTANT: To avoid damage, install and store washer where it will not freeze. Some water may stay in hoses, and freezing can damage washer. If storing or moving during freezing weather, winterize your washer.

To Winterize Washer:

1. Shut off both water faucets; disconnect and drain water-inlet hoses.

2. Put 1 qt. (1 L) of R.V.-type antifreeze in basket and run washer on Rinse & Spin cycle for about 30 seconds to mix antifreeze and remaining water.

3. Unplug washer or disconnect power.

10

TRANSPORTING YOUR WASHER

1. Shut off both water faucets. Disconnect and drain water-inlet hoses.

2. If washer will be moved during freezing weather, follow

"Winter Storage Care" directions before moving.

3. Disconnect drain hose from drain system and drain any remaining water into a pan or bucket. Disconnect drain hose from back of washer.

4. Unplug power cord.

5. Place inlet hoses and drain hose inside washer basket. 6. Drape power cord over edge and into washer basket.

7. Place packing tray from original shipping materials back inside washer. If you do not have packing tray, place heavy blankets or towels into basket opening. Close lid and place tape over lid and down front of washer. Keep lid taped until washer is placed in new location. Transport washer in upright position.

REINSTALLING/USING WASHER AGAIN

To reinstall washer after non-use, vacation, winter storage, or moving:

1. Refer to Installation Instructions to locate, level, and connect washer.

2. Before using again, run washer through the following recommended procedure:

To use washer again:

1. Flush water pipes and hoses. Reconnect water-inlet hoses.

Turn on both water faucets.

2. Plug in washer or reconnect power.

3.Run washer through Casual cycle to clean washer and remove any antifreeze. Use half the manufacturer’s recommended amount of detergent for a medium-size load.

11

TROUBLESHOOTING

First try the solutions suggested here for assistance and to possibly avoid a service call.

If you experience	Possible Causes	Solution
Vibration or Off-Balance

Check the following for proper installation or see “Using Your Washer” section.

Feet may not be in contact with the	Front and rear feet must be in firm contact with floor, and
floor and locked.	washer must be level to operate properly.
Washer may not be level.	Check floor for flexing or sagging. If flooring is uneven, a 3/4"
	(19 mm) piece of plywood under your washer will reduce sound.
	See “Level the Washer” in Installation Instructions.
Load could be unbalanced.	Load dry items in loose heaps evenly around basket wall.
	Adding wet items to washer or adding more water to basket
	could unbalance washer.
	Wash smaller loads to reduce imbalance.
	Do not tightly pack. Avoid washing single items.
	Use Bulky/Bedding cycle for oversized, non-absorbent items such
	as comforters or poly-filled jackets.
	See “Cycle Guide” and “Using Your Washer” in this Use and
	Care Guide.

Noises

Clicking or metallic	Objects caught in washer drain	Empty pockets before washing. Loose items such as coins could
noises.	system.	fall between basket and tub or may block pump. It may be
		necessary to call for service to remove items.
		It is normal to hear metal items on clothing such as snaps,
		buckles, or zippers touch against the basket.
Gurgling or humming.	Washer may be draining water.	It is normal to hear the pump making a continuous humming
		sound with periodic gurgling or surging as final amounts of water
		are removed during the Drain & Spin cycles.
Humming.	Load sensing may be occurring.	You may hear the hum of the sensing spins after you have started
		the washer. This is normal.
Water Leaks
Check the following for	Washer not level.	Water may splash off basket if washer is not level. Check that
proper installation:		load is not unbalanced or tightly packed.
	Fill hoses not attached tightly.	Tighten fill-hose connection.
	Fill hose washers.	Make sure all four fill-hose flat washers are properly seated.
	Drain-hose connection.	Pull drain hose from washer cabinet and properly secure it to
		drainpipe or laundry tub.
		Do not place tape over drain opening.
	Check household plumbing for leaks	Water can back up out of a clogged sink or drainpipe. Check
	or clogged sink or drain.	all household plumbing for leaks (laundry tubs, drain pipe, water
		pipes, and faucets).
	Washer not loaded as recommended.	Improper loading can cause basket to be out of alignment and
		cause water to splash off tub. See “Using Your Washer” for
		loading instructions.

Washer Not Performing As Expected

Not enough water in Load not completely covered in water. This is normal operation for an HE low-water washer. The load will washer. not be completely under water. The washer senses load sizes and

adds correct amount of water for optimal cleaning. Use Bulky/

Bedding or Deep Wash cycle for higher water fill. See “What’s New under the Lid” and “Cycle Guide” to match your load with the best cycle.

IMPORTANT: Do not add more water to washer. Adding water lifts the items off the washplate, resulting in less effective cleaning.

Run Clean Washer cycle to optimize the water level and wash performance due to soil buildup in washer basket.

12

TROUBLESHOOTING

First try the solutions suggested here for assistance and to possibly avoid a service call.

If you experience

Possible Causes

Solution

Washer not performing as expected (cont.)

Washer won’t run or fill, Check for proper water supply. washer stops working

or wash light remains on (indicating that the washer was unable to fill appropriately).

Both hoses must be attached and have water flowing to inlet valve.

Both hot and cold water faucets must be turned on.

Check that inlet-valve screens have not become clogged.

Check inlet hoses for any kinks, which can restrict water flow.

Check proper electrical supply.

Plug power cord into a grounded 3-prong outlet.

Do not use an extension cord.

Ensure there is power to outlet.

Reset a tripped circuit breaker. Replace any blown fuses.

NOTE: If problems continue, contact an electrician.

Normal washer operation.

Lid must be closed for washer to run.

Washer will pause during certain phases of cycle. Do not

interrupt cycle.

Washer may be tightly packed.

Remove several items, rearrange load evenly in basket, and add

detergent. Close lid and press START/Pause.

Do not add more than 1 or 2 additional items after cycle has

started to avoid tightly packing or unbalancing.

Do not add more water to the washer.

Washer not draining/

Small items may have been caught

Empty pockets and use garment bags for small items.

spinning, loads are still

in pump or between basket and tub,

wet, or spin light remains

which can slow draining.

on (indicating that the

Use a cycle with a low spin speed.

Cycles with lower spin speeds remove less water than cycles with

washer was unable to

high spin speeds. Use the recommended cycle/spin speed for your

pump out water within 10

garment. To remove extra water in the load, select Drain & Spin.

minutes).

Load may need to be rearranged to allow even distribution of the

load in the basket.

The washer may be tightly packed or

Tightly packed or unbalanced loads may not allow the washer

unbalanced.

to spin correctly, leaving the load wetter than normal. Evenly

arrange the wet load for balanced spinning. Select the Drain &

Spin cycle to remove excess water. See “Using Your Washer” for

loading recommendations.

13

TROUBLESHOOTING

First try the solutions suggested here for assistance and to possibly avoid a service call.

	If you experience	Possible causes	Solution
	Washer not performing as expected (cont.)
	Washer not draining/	Check plumbing for correct drain hose	Check drain hose for proper installation. Use drain hose form
	spinning, loads are	installation. Drain hose extends into	and securely attach to drainpipe or tub. Do not tape over drain
	still wet, or spin light	standpipe farther than 4.5" (114 mm).	opening. Lower drain hose if the end is higher than 96" (2.4 m)
	remains on (indicating		above the floor. Remove any clogs from drain hose.
	that the washer was
		Too much detergent causing suds to	Always measure and follow detergent directions for your load.
	unable to pump out
		slow or stop draining and spinning.	To remove extra suds, select Rinse & Spin. Do not add
	water within 10 minutes)
			detergent.
	(cont.)
	Dry spots on load	High-speed spins extract more mois-	The high spin speeds combined with air flow during the final spin
	after cycle	ture than traditional top-load washers.	can cause items near the top of the load to develop dry spots
			during the final spin. This is normal.
		Washer may be tightly packed.	Use Bulky/Bedding or Deep Wash cycle for higher water fill. See
			“Cycle Guide” to match your load with the best cycle.
		Added extra garments to the load	Add only 1 or 2 additional garments after washer has started.
		after the sensing/fill phase.
	Incorrect wash or rinse	Check for proper water supply.	Make sure hot and cold inlet hoses are not reversed.
	temperatures
			Both hoses must be attached to both washer and faucet and
			have both hot and cold water flowing to inlet valve.
			Check that inlet-valve screens are not clogged.
			Remove any kinks in hoses.
		Energy saving controlled wash	Your new washer uses cooler wash and rinse water temperatures
		temperatures.	than traditional top-load washers. This includes cooler hot and
			warm washes.
	Load not rinsed	Check for proper water supply.	Make sure hot and cold inlet hoses are not reversed.
			Both hoses must be attached and have water flowing to the
			inlet valve.
			Both hot and cold water faucets must be on.
			Inlet-valve screens on washer may be clogged.
			Remove any kinks in the inlet hose.
		Not using HE detergent or using too	The suds from too much detergent can keep washer from
		much HE detergent.	operating correctly. Always measure detergent and follow
			detergent directions based on load size and soil level.
		Washer not loaded as recommended.	The washer is less efficient at rinsing when load is tightly packed.
			Load garments in loose heaps evenly around the basket wall.
			Load with dry items only.
			Use cycle designed for the fabrics being washed. See “Cycle
			Guide.”
			Add only 1 or 2 additional garments after washer has started.
			Use Bulky/Bedding or Deep Wash cycle for higher water fill. See
			“Cycle Guide” to match your load with the best cycle.
	Sand, pet hair, lint,	Heavy sand, pet hair, lint, and	Add 2 Rinses to the selected cycle and/or use Heavy Duty or
	etc. on load after	detergent or bleach residues may	Deep Wash cycle.
	washing	require additional rinsing.
	Load is tangling	Washer not loaded as recommended.	See “Using Your Washer” section.
			Select a cycle with a slower wash action and spin speed; however,
			items will be wetter than those using a higher-speed spin. Use
			Bulky/Bedding or Deep Wash cycle for higher water fill. See the
			“Cycle Guide” to match your load with the best cycle.
			Load garments in loose heaps evenly around the basket wall.
			Reduce tangling by mixing types of load items. Use the
			recommended cycle for the type of garments being washed.

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TROUBLESHOOTING

First try the solutions suggested here for assistance and to possibly avoid a service call.

If you experience	Possible Causes	Solution
Washer not performing as expected (cont.)
Not cleaning or	Added more water to washer.	Washer senses load size and adds correct amount of water. This
removing stains		is normal and necessary for clothes to move. It is normal for
		the wash load to be below the water line. Added water lifts the
		laundry off the washplate, resulting in less effective cleaning.
	Washer not loaded as recommended.	Washer is less efficient at cleaning when load is tightly packed.
		Load garments in loose heaps evenly around the basket wall.
		Load with dry items only.
		Add only 1 or 2 additional garments after washer has started.
	Adding detergent on top of load.	Add detergent, Oxi products, and color-safe bleach to the
		bottom of the basket before adding the load items.
	Not using HE detergent or using too	The suds from regular detergent can keep washer from operating
	much HE detergent.	correctly.
		Use only HE detergent. Be sure to measure correctly.
		Always measure detergent and follow manufacturer’s directions
		based on load size and soil level.
	Not using correct cycle for fabric	Use a higher soil level cycle option and warmer wash
	type.	temperature to improve cleaning.
		Use Heavy Duty cycle for tough cleaning. See the “Cycle Guide”
		to match your load with the best cycle.
	Not using dispensers.	Use dispensers to avoid chlorine bleach and fabric softener
		staining.
		Load dispensers before starting a cycle.
		Do not add products directly onto load.
	Not washing like colors together.	Wash like colors together and remove promptly after the cycle is
		complete to avoid dye transfer.
Incorrect dispenser	Clogged dispenser.	Use only liquid chlorine bleach in the bleach dispenser. Use only
operation		fabric softener in the fabric softener dispenser.
Fabric damage	Sharp items were in pockets during	Empty pockets, zip zippers, and snap or hook fasteners before
	wash cycle.	washing to avoid snags and tears.
	Strings and straps could have tangled.	Tie all strings and straps before starting wash load.
	Items may have been damaged	Mend rips and broken threads in seams before washing.
	before washing.
	Fabric damage can occur if load is	Load garments in loose heaps evenly around the basket wall.
	tightly packed.	Load with dry items only.
		Use cycle designed for the fabrics being washed. See “Cycle
		Guide.”
		Use Bulky/Bedding or Deep Wash cycle for higher water fill. See
		“What’s New under the Lid” and “Cycle Guide” to match your
		load with the best cycle.
		Add only 1 or 2 additional garments after washer has started.
	Liquid chlorine bleach may have been	Do not pour liquid chlorine bleach directly onto load. Wipe up
	added incorrectly.	bleach spills.
		Undiluted bleach will damage fabrics. Do not use more than
		recommended by manufacturer.
		Do not place load items on top of bleach dispenser when
		loading and unloading washer.
	Garment care instructions may not	Always read and follow garment manufacturer’s care label in-
	have been followed.	structions. See the “Cycle Guide” to match your load with the
		best cycle.

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TROUBLESHOOTING

First try the solutions suggested here for assistance and to possibly avoid a service call.

	If you experience	Possible Causes	Solution
	Washer not performing as expected (cont.)
	Odors	Monthly maintenance not done as	See “Washer Care” in "Washer Maintenance."
		recommended.
			Unload washer as soon as cycle is complete.
		Using too much detergent.	Be sure to measure correctly. Always follow the manufacturer’s
			directions.
			See “Washer Care” section.
	Lid locked light is	The lid is not closed.	Close the lid. The washer will not start with the lid open.
	flashing
		A cycle was stopped or paused using	The washer may still be spinning. The lid will not unlock until the
		the START/Pause button.	basket has stopped spinning. This may take several minutes if
			washing large loads or heavy fabrics.
	Single-dose laundry	Adding laundry packet incorrectly.	Be sure laundry packet is added to washer basket before adding
	packet not dissolving		clothes. Do not add packet to dispenser. Follow the
			manufacturer’s instructions to avoid damage to your garments.
	Washer pumps out water	Lid is left open for more than	Make sure lid is closed before starting a cycle and/or during
	before finishing cycle	10 minutes.	prewash (soak).

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PROTECTION AGREEMENTS

Master Protection Agreements

Congratulations on making a smart purchase. Your new Kenmore® product is designed and manufactured for years of dependable operation.

But like all products, it may require preventive maintenance or repair from time to time. That’s when having a Master Protection Agreement can save you money and aggravation.

The Master Protection Agreement also helps extend the life of your new product. Here’s what the Agreement* includes:

Parts and labor needed to help keep products operating properly under normal use, not just defects. Our coverage goes well beyond the product warranty. No deductibles, no functional failure excluded from coverage—real protection.

Expert service by a force of more than 10,000 authorized Sears service technicians, which means someone you can trust will be working on your product.

Unlimited service calls and nationwide service, as often as you want us, whenever you want us.

Replacement of your covered product if four or more product failures occur within twelve months.

Product replacement if your covered product can’t be fixed.

Annual Preventive Maintenance Check at your request – no extra charge.

Fast help by phone – we call it Rapid Resolution – phone support from a Sears representative on all products. Think of us as a “talking owner’s manual.”

Power surge protection against electrical damage due to power fluctuations.

Rental reimbursement if repair of your covered product takes longer than promised.

25% discount off the regular price of any non-covered repair service and related installed parts.

Once you purchase the Agreement, a simple phone call is all that it takes for you to schedule service. You can call anytime day or night, or schedule a service appointment online.

The Master Protection Agreement is a risk free purchase. If you cancel for any reason during the product warranty period, we will provide a full refund. Or, a prorated refund anytime after the product warranty period expires. Purchase your Master Protection Agreement today! Some limitations and exclusions apply.

For prices and additional information in the U.S.A., call 1-800-827-6655. *Coverage in Canada varies on some items. For full details, call Sears Canada at 1-800-361-6665.

Sears Installation Service

For Sears professional installation of home appliances, garage door openers, water heaters, and other major home items,

in the U.S.A. call 1-844-553-6667 or in Canada call

1-800-469-4663.

KENMORE APPLIANCE WARRANTY

KENMORE LIMITED WARRANTY

FOR ONE YEAR from the date of sale this appliance is warranted against defects in material or workmanship when it is correctly installed, operated, and maintained according to all supplied instructions.

WITH PROOF OF SALE, a defective appliance will receive free repair or replacement at option of seller.

For warranty coverage details to obtain free repair or replacement, visit the web page: www.kenmore.com/warranty.

This warranty applies for only 90 DAYS from the sale date in the United States, and is void in Canada, if this appliance is ever used for other than private household purposes.

This warranty covers ONLY defects in material and workmanship, and will NOT pay for:

1.Expendable items that can wear out from normal use, including but not limited to filters, belts, bags, or screw-in base light bulbs.

2.A service technician to clean or maintain this appliance, or to instruct the user in correct appliance installation, operation, and maintenance.

3.Service calls to correct appliance installation not performed by Sears authorized service agents, or to repair problems with house fuses, circuit breakers, house wiring, and plumbing or gas supply systems resulting from such installation.

4.Damage to or failure of this appliance resulting from installation not performed by Sears authorized service agents, including installation that was not in accord with electrical, gas, or plumbing codes.

5.Damage to or failure of this appliance, including discoloration or surface rust, if it is not correctly operated and maintained according to all supplied instructions.

6.Damage to or failure of this appliance, including discoloration or surface rust, resulting from accident, alteration, abuse, misuse or use for other than its intended purpose.

7.Damage to or failure of this appliance, including discoloration or surface rust, caused by the use of detergents, cleaners, chemicals, or utensils other than those recommended in all instructions supplied with the product.

8.Damage to or failure of parts or systems resulting from unauthorized modifications made to this appliance.

9.Service to an appliance if the model and serial plate is missing, altered, or cannot easily be determined to have the appropriate certification logo.

DISCLAIMER OF IMPLIED WARRANTIES; LIMITATION OF REMEDIES

Customer’s sole and exclusive remedy under this limited warranty shall be product repair or replacement as provided herein. Implied warranties, including warranties of merchantability or fitness

for a particular purpose, are limited to one year or the shortest period allowed by law. Seller shall not be liable for incidental or consequential damages. Some states and provinces do not allow the exclusion or limitation of incidental or consequential damages, or limitation on the duration of implied warranties of merchantability or fitness, so these exclusions or limitations may not apply to you.

This warranty applies only while this appliance is used in the United States or Canada*.

This warranty gives you specific legal rights, and you may also have other rights which vary from state to state.

* In-home repair service is not available in all Canadian geographical areas, nor will this warranty cover user or servicer travel and transportation expenses if this product is located

in a remote area (as defined by Sears Canada Inc.) where an authorized servicer is not available.

Sears Brands Management Corporation

Hoffman Estates, IL 60179

Sears Canada Inc.

Toronto, Ontario, Canada M5B 2C3

10/2015

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