Kenmore 000/12 - BTU Multi-Room Heat/Cool Room Air Conditioner, 000/12 Troubleshooting Manual

ROOM AIR CONDITIONER

TROUBLESHOOTING GUIDE

Table of contents

General Performance Problem

Doesn't Work

Turns On/Off Repeatedly

Never Shuts Off

Motor Runs/No Air Is Blowing

Cools But Doesn't Dehumidify

Remote Control Isn't Working

Consult your owner's manual for more product details. You can download your owner's manual here.

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2

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4

Cooling Problem

Cools Poorly

Icing on the Coils

Water Problem

Water Is Dripping

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5

6

6

6

Noise Problem

Too Noisy

Odor Problem

Bad Smell

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7

7

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GENERAL PERFORMANCE PROBLEM

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and accessories.

DOESN'T WORK

Is the unit turned off?

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Is the power supply
cord unplugged?

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Is the household fuse
blown or circuit breaker

Press the power button to turn on the unit.

Firmly plug the cord into a grounded 3-prong outlet.

Replace the fuse or reset the circuit breaker.

tripped?

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Was there a power
outage or did you turn
the unit off?

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Has the reset button on
the power cord or surge

Wait about 3 to 5 minutes and then restart, to prevent the
temperature overload protector from temporarily shutting off the
compressor.

Press the reset button. If it pops back up, turn off the unit and call
for service.

protector popped up?

Does this solve your problem? Yes! Problem solved.

No. I need Service.

Click here to book an appointment

for service.

.

.

TURNS ON/OFF
REPEATEDLY

Is air conditioner turning
on and off even though
room temperature is

Clean the condenser coil to enable air to flow through it. For
instructions on cleaning the coil, see your owner's manual.

You can download your owner's manual here.

warmer than the
temperature you set?

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Was there a power
outage or did you turn

Wait about 3 to 5 minutes and then restart, to prevent the temperature

overload protector from temporarily shutting off the compressor.
the unit off?

. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

Did you move the
temperature control to a
warmer setting then

Turn off the unit. Wait about 3 to 5 minutes and then restart, to

prevent the temperature overload protector from temporarily shutting

off the compressor.
immediately back to a
cooler setting?

. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

Is outside air

Set the fan speed to High to move more air across the coils.
temperature extremely
hot?

Does this solve your problem? Yes! Problem solved.

No. I need Service.

Click here to book an appointment

for service.

ROOM AIR CONDITIONER TROUBLESHOOTING GUIDE

2

GENERAL PERFORMANCE PROBLEM

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>

and accessories.

NEVER SHUTS OFF

Is the outside
temperature extremely

The unit's cooling capacity might not be enough. Add another unit or

use a unit with greater capacity.
hot?

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Are controls set as
recommended in the

Set the controls and then allow 10 minutes for the temperature to

stabilize. You can download your owner's manual here.
owner's manual?

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Is there a heat source
(such as a lamp or
television) in the room,
near the air conditioner?

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Is the room size larger
than the cooling

Move the unit away from the heat source or remove the heat source.

The thermostat senses heat and signals the air conditioner to continue

operating even though the temperature in the room is below

thermostat settings.

Add another unit or use a unit with greater capacity. You can

download your owner's manual here.

capacity specified in the
owner's manual?

Does this solve your problem? Yes! Problem solved.

No. I need Service.

Click here to book an appointment

for service.

.

.

MOTOR RUNS/NO AIR
IS BLOWING

Is no air blowing in
either cooling or fan
mode?

Remove power to the unit and then remove the grill and the sleeve

behind it so you can check whether an object is blocking the fan.

Call for service if there is no obstruction or if you prefer not to

check the fan yourself.

Does this solve your problem? Yes! Problem solved.

No. I need Service.

Click here to book an appointment

for service.

ROOM AIR CONDITIONER TROUBLESHOOTING GUIDE

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