Kelvinator KSE362HPCA User Manual

Heat Pump Hot Water System

User Manual

environmental tips

environmental tips

Congratulations Contents

Congratulations and thank you for choosing our Heat
Pump hot water system. We are sure you will find your new
hot water system a pleasure to use. Before you use the hot
water system, we recommend that you read through the
entire user manual, which provides the description of the
hot water system and its functions.

Just a little preventative care on your part can save you a
great deal of time and money over the life of your hot water
system. You'll find many answers to common problems
in the chart of troubleshooting tips. If you review the chart
of Troubleshooting Tips first, you may not need to call
for service.

To avoid the risks that are always present when you use
an appliance, it is important that the hot water system
is installed correctly and that you read the safety instructions
carefully to avoid misuse and hazards.

We recommend that you keep this user manual for future
reference and pass it on to any future owners.

After unpacking the hot water system please check it is not
damaged. If in doubt, do not use the hot water system but
contact your local Electrolux Customer Care Centre.

Meanings of symbols used in this manual are shown below:

warning

Important safety instructions ........................................... 3

Components and specifications ........................................ 5

Information required to claim your STCs .......................... 5

How your hot water system works.................................... 6

Using your hot water system ............................................ 6

Maintenance ...................................................................... 8

Troubleshooting .............................................................. 10

Warranty .......................................................................... 11

This symbol indicates information concerning your
personal safety

caution

This symbol indicates information on how to avoid
damaging the hot water system

This symbol indicates tips and information about
economical and ecological use of the hot water system

Information on disposal for users

• Most of the packing materials are recyclable.
Please dispose of those materials through your local
recycling depot or by placing them in appropriate
collection containers.

• If you wish to discard this hot water system, please

contact your local authorities and ask for the correct
method of disposal.

Conditions of use

This appliance is intended to be used in household and
similar applications such as :

• staff kitchen areas in shops, ofces and other working

environments.

• farm houses.

• by clients in hotels, motels and other residential type

environments.

• bed and breakfast type environments

2 contents Kelvinator heat pump hot water system

Important safety instructions

warning

• Contact an authorised installer for installation of this hot

water system.

• Contact an authorised service technician for repair or

maintenance of this hot water system.

• Installation work must be performed in accordance

with national standards by suitably licensed installers
only. Wrong connection can cause over heating or fire.

• This hot water system should be installed in accordance

with AS/NZS 3000 and your electricity suppliers rules.

For the installer

The installation must be done in accordance with the
information supplied in the installation manual supplied
with the hot water system.

All other relevant National, State or Local regulations must
also be conformed with and these include (but are not
limited to):

• Australian Standard AS/NZS3500.1 - Water Supply

• Australian Standard AS/NZS3500.4 - Hot Water Supply

• Australian Standard AS/NZS3000 - Electrical Installations

warning

This hot water system delivers water in excess of 50°C.
Water temperatures above 50°C can cause severe burns,

scalding or death. Feel the water temperature before
bathing or showering. Do not leave children unsupervised.

Under AS/NZS 3500 the temperature of the hot water

being delivered must not exceed 50°C at any outlets used

primarily for purposes of personal hygiene. To comply with

these standards, a tempering valve set (supplied) must be

fitted to this hot water system.

warning

Do not operate or stop the hot water system by
switching on or off the power

Do not use a damaged or unspecified power
supply cable

Do not allow water to run into electric parts of
the hot water system as it may cause failure or

electric shock

warning

This heat pump hot water system is approved for connection
to either continuous tariff or extended off peak tariff only
(also referred to as off peak 2 tariff where there may be
approximately 19 hours of power available per day). This
heat pump is NOT suitable for connection to night rate

tariff power supply (also referred to as off peak 1 where

there may be approximately 8 hours of power available per
day). Connecting to night rate power supply may cause the
automatic sanitisation function to not always comply with

Australian Standard AS 3498 for legionella control.

Do not open any part of the hot water system during

operation as it may cause electric shock

Do not store flammable gas or combustibles such as

gasoline, benzene, paint thinner etc near the hot water

system as this may cause corrosion or an explosion

Do not disassemble or modify the hot water system

as it may cause failure and electric shock

Kelvinator heat pump hot water system important safety instruc tions 3

Important safety instructions

Ensure the following safety instructions are read and
understood before using this hot water system.

warning

• Do not use this hot water system if it has at any stage

been immersed in water. Immediately call a licensed
plumber, gas fitter or authorised technician to inspect

and/or service the system.

• In order to avoid electric shock, re or injury, if any

abnormality is detected, such as the smell of smoke
coming from the hot water system, isolate the power at
the main switchboard then contact your local Electrolux
Customer Care Centre.

• Do not insert ngers, rods or other objects into the air

inlet or outlet of the heat pump. If the fan is rotating, it

may cause personal injury or damage.

• Do not remove any guards or panels on the heat pump.

It may cause a safety hazard or allow the unit to be
damaged.

• Do not touch the heat exchanger ns. These ns are sharp

and could result in cutting injuries.

• Never use a ammable spray such as hair spray, lacquer

or paint near the hot water system as it may cause a fire.

• If the heat pump has been installed on a stand or wall

brackets, periodically check the stand, brackets and
fittings. If damaged or loose, the heat pump may fall and

result in injury.

• The operation of the thermal cut out (located on the

storage tank thermostat) indicates a possibly dangerous

situation. Do not reset the thermal cut out until the water

heater has been serviced by a qualified person.

• If power to the hot water system has been turned off

for an extended period of time e.g. holidays, prolonged
blackout or maintenance, it is recommended that the
auxiliary heating boost function be activated once
power is available. This will ensure that the hot water
is sufficiently sanitised for household usage.

caution

• Do not use the hot water system for any other purposes

besides heating water for domestic use.

• Do not place items which might be damaged by moisture

around the hot water system or near the drain outlets.

• If a power cable is damaged, it must be replaced by an

Electrolux service agent or qualified persons in order to
avoid a hazard.

• This appliance is not intended for use by persons

(including children) with reduced physical, sensory
or mental capabilities, or lack of experience and
knowledge, unless they have been given supervision
or instruction concerning use of the appliance by a
person responsible for their safety. Children should be
supervised to ensure that they do not play with
the appliance.

• Water may drip from underneath the heat pump or from

the heat pump condensation discharge pipe (if installed)
during its heating cycle. Ensure that this water is drained to
a suitable location, away from the footings of a building.

• Water may drip from the discharge pipe of the pressure

relief valve. This pipe must be left open to atmosphere at
all times.

• The pressure-relief device is to be operated regularly to

remove lime deposits and to verify that it is not blocked.

• A discharge pipe connected to the pressure-relief valve is

to be installed in a continuously downward direction and

in a frost-free environment.

• If the heat pump is installed in a location that has the

potential to drop below freezing point, the heat pump
must be installed on continuous power supply only and
the power supply must be connected at all times. The
freeze protection system only works when power is
connected to the heat pump and the warranty may be
void if the heat pump is damaged as a result of freezing
when there was no power available.

4 impor tant safety instructions Kelvinator heat pump hot water system

Your heat pump hot water system components (please tick)

Heat Pump KSE362HPCA

Continuous power supply

Extended off-peak (off peak 2) power supply

When calling the service centre, please refer to this section of
the user manual as it will help you to describe your heat pump
hot water system and assist you in quoting the model numbers.

Refer to the rating labels on each product in order to find
and record their individual serial numbers. The system model

number required to claim your STC’s (Small-scale Technology

Certificates) can be found by referring to the table on this page.

System model number:

Heat pump serial number:

Storage tank serial number:

Hot water storage tank

270L (KCT27036A)

270L (KCT27036B)

340L (KCT34036A)

340L (KCT34036B)

425L (KCT42536B)

Installation date:

Installed by:

Notes:

System model number required to claim your STCs

Heat pump model no. Tank model no. Power supply System model no. for claiming STCs

Continuous KHPE270362A-C

Off peak 2 KHPE270362A-OP2

Continuous KHPE270362D-C

Off peak 2 KHPE270362D-OP2

Continuous KHPE340362A-C

Off peak 2 KHPE340362A-OP2

Continuous KHPE340362D-C

Off peak 2 KHPE340362D-OP2

Continuous KHPE425362D-C

Off peak 2 KHPE425362D-OP2

KSE362HPCA

KCT27036A

KCT27036B

KCT34036A

KCT34036B

KC T4 2 5 3 6 B

Kelvinator heat pump hot water system components 5

How your hot water system works Using your hot water system

Your hot water system contains two main components – a
heat pump and a hot water storage tank:

Heat Pump

The heat pump is the primary heating device and employs
the same heating technology as a refrigeration style air
conditioner. The heating operation works by taking heat
energy from the surrounding air and then transferring the
heat energy into water circulating from the hot water storage
tank. Since this energy is not created but simply moved and
concentrated from one location to another, it is a very efficient
and cost effective when compared to a common electric hot
water service.

Hot Water Storage Tank

The hot water storage tank is where the hot water is stored
and kept available for use throughout the day. It comprises
of an enamel coated steel preservation tank, surrounded by
a thick layer of thermal insulation and protected by an outer
metal casing. A sacrificial anode is installed inside the tank
to protect it from corrosion as well as an electric element,
controlled by a thermostat, which can be used as an auxiliary

heating device. Depending on the installation your storage
tank will have the storage capacity of either 270, 340 or 425

litres.

Operating modes

The hot water system has two operating modes, automatic
mode and electric heating manual mode:

1. Automatic mode: This is the default operating mode.

The heat pump starts up and shuts down according to
the water temperature inside the storage tank. When
the temperature inside the tank drops below the restart
temperature setpoint, the heat pump will start up
automatically. When the temperature inside the tank
reaches the required temperature setpoint, the heat
pump will stop automatically.

2. Electric heating manual mode: When the auxiliary heating

boost button is pressed, the heat pump operation will

change to the electric heating manual mode. During this

mode the heat pump will not operate, instead outputting
power to a heating element inside the storage tank. This
heating element will maintain the water temperature
inside the tank according to the thermostat setting

(factory pre-set to 60°C). The electric heating manual

mode will operate for up to a one day period before
the heat pump automatically reverts back to its normal
automatic mode (no resetting required). This mode can
be useful when wanting to quickly boost the temperature
of the water inside the tank or in the unlikely event that
the heat pump requires a service call, ensuring hot water
will always be available when required.

NOTE: Electric heating manual mode can only be activated by
manually pressing the boost button on the heat pump. The
heat pump will never automatically change over to this mode,
even if a fault situation occurs. In this way you will always be
aware and able to identify when something has happened
to the heat pump that requires attention and there will be no
unpleasant surprises on the next electricity bill.

The auxiliary heating boost button is located on the side of
the heat pump near the inlet and outlet water connections.

auxiliary
heating
boost
button

To activate the electric heating manual mode:

• Twist clockwise to release the button (if already in pushed

in position), wait a few seconds then push the button until
it clicks into place.

• The fan may star t up if needed to keep the heat pump

circuitry and electronics cool

• After a couple of seconds a “click” sound may be heard

inside the heat pump and the storage tank element
circuit will be activated.

• The storage tank element circuit will stay activated for
up to a 1 day period, after which the heat pump will

deactivate the element circuit and revert back to its
normal operating mode (even when the button
remains depressed).

Continuous or off-peak power supply

The heat pump may be installed on a continuous only power

supply, or with an extended off-peak supply to power the

compressor circuit and continuous supply to power the
electronics and tank element. If the heat pump is installed on
a continuous only power supply, the compressor will operate
at any time of the day as required. If the heat pump is installed

on extended off-peak power supply, the compressor will
operate as required only when the extended off-peak power

supply is available.
The heat pump is designed to operate on extended off peak

(or off peak 2) which provides power for approximately 18

hours per day. If the premesis only has standard night rate off

peak (or off peak 1) which provides power for approximately

8 hours per day, then there is a possibility that the customer
may not have sufficient hot water in the late afternoon,
and the automatic weekly sanitisation function may not

always work in accordance to Australian Standard AS3498

for Legionella control. Failure to follow this requirement
is considered an installation error, and hence resulting
complaints may not be covered under warranty. Please
contact your electricity supplier to confirm or change to
extended off peak power supply as required.

6 how your hot water system works Kelvinator heat pump hot water system

Water temperature operating range

The heat pump has been designed to achieve maximum
efficiency and reduce greenhouse gas emissions. It

maintains the water inside the storage tank between 47°C
and 60°C, these temperature settings can not be modied

by the installer or customer. While this may be less than
the temperature setpoint of previously installed hot water
systems, it is still well above showering temperature. A
tempering valve has been supplied and installed with the hot
water system as an important and required safety measure. If
a tempering valve wasn’t previously installed this may create
a noticeable difference to the temperature or pressure of
the hot water at the fixtures. To maximise the amount of hot
water available and to save water it is recommended to install

and use 3 or 4 star WELS rated showerheads (previously

called AAA rated).

Bacteria and Legionella control

Once a week the heat pump will operate at a higher set

point and heat water up to 60°C. This function protects your

household by sanitising the water inside the storage tank to
prevent Legionella and other bacteria from causing a health
hazard. The heat pump will operate on this higher set point

for up to 24 hours and then revert back to the normal set

point for the remainder of the week. By default the heat
pump starts up in this sanitisation function for added safety,
and as such the weekly cycle will be reset if the heat pump
continuous power supply is switched off and on.

Ambient temperature range of the heat pump

In order for the heat pump to operate correctly, the ambient

temperature should be between -7°C and 50°C. If the

ambient temperature is outside this range the heat pump
may not operate.

Fan speed during heat pump’s heating operation

During the heat pump’s heating operation, the fan speed
will vary according to the outdoor ambient temperature and
may even stop completely. This optimises the performance
of the heat pump heating operation and is part of its
normal operation.

A suitable solution is to implement a water pre-treatment

process (e.g. a water softener) to bring the water quality to
within acceptable limits to support the installation.

The saturation index (SI) is a measure of the corrosive or
scaling properties of the water supply. Corrosive water

(SI<-1.0) can corrode copper components. In these
conditions the warranty may not apply. Scaling water (SI>0.5)
can cause build up of CaCO3 (Calcium carbonate) which can

impact to the correct operation of moving parts within the
system, including the temperature and pressure relief valve.
In these conditions the warranty may not apply.

Total Dissolved Solids (TDS) and water hardness can also

impact the life of the hot water system, and warranty does
not apply outside the following limits:

• TDS exceeding 600 p.p.m

• Electrical conductivity exceeding 850us/cm

• Total hardness exceeding 200 p.p.m

• Chloride exceeding 250 p.p.m

• Magnesium exceeding 10 p.p.m

• Sodium exceeding 150 p.p.m

• Acidity/Alkalinity must also be within the limits of

pH 6.5 - 8.5

Heat pump protection devices

The heat pump is programmed to prevent unsafe conditions
occurring and to protect itself from damage. When power is
applied to the heat pump it will not start until it has several
minutes of uninterrupted power supply to protect it from
excessive cycling of the power supply. The heat pump may
stop operating and become locked out due to a fault if some
of the following occur:

• Air inlet or outlet is blocked

• Water inlet or outlet is blocked

• Air mix in water or refrigerant

• Refrigeration circuit pressure is too high

• Supply voltage is outside the accepted range

• Temperature sensor has been damaged or removed from

storage tank

• Temperature sensors inside heat pump become faulty
or damaged

Heat pump freeze protection

The heat pump is suitable for use in frost conditions, however
in order for the freeze protection mechanism to operate there
must be power available to the heat pump. For this reason,
when installed in location where frost can occur the heat pump
MUST be installed on continuous only power supply. If the heat
pump is to be without power for a long period of time due to
power failure, maintenance or periodic shut down and there
is a risk of frosty conditions, the heat pump could become
damaged due to freezing. Follow the instructions in this manual
to isolate and drain the hot water system in order to protect it
from being damaged due to freezing. If it is suspected that the
heat pump has become frozen, ensure that power is available
and then call a service technician to inspect it. Resulting freeze
damage may not be covered under warranty if the above
requirements are not followed.

Periodic shut down of the hot water system

If power is to be switched off to the hot water system for
extended periods of time due to non usage or maintenance
of the hot water system, it is recommended that the system be
drained of water to prevent damage due to freezing. Follow the
instructions on page 8 of this manual to safely drain and then

re-ll the hot water system as required.

Water quality

Water quality can vary in different locations and affect the
performance and safe operation of the hot water system.
If the water quality is not within the acceptable limits as
indicated on this page, the hot water system should not be
installed and may not be covered by the Electrolux warranty.

Temperature and Pressure Relief valve (TPR valve)

A temperature and pressure relief valve has been installed
at the top of the storage tank to the right of the outlet
connection. It is essential to the safe operation of your hot
water system and may activate if an unsafe condition arises.
The relief valve is designed to allow a small amount of hot
water to discharge during heating to allow for hot water
expansion. Over the course of a day this could add up to a
few litres but if it continually leaks when the heat pump is not
operating it may need to be checked and gently operated.

Running out of hot water

If you find you are occasionally running out of hot water, it
may be wise to review your household's hot water usage.
Since this hot water system is designed as an energy saving

appliance, you should consider adjusting your water usage

accordingly. Install more efficient appliances e.g. washing

machines or dishwashers and water saving xtures e.g. 3 or 4

star WELS rated showerheads. If the number of people in the
household has increased, consider installing a larger capacity
storage tank or changing the power supply from extended
off peak to continuous.

Kelvinator heat pump hot water system using your hot water system 7

Maintenance

Maintaining your hot water system

Regularly inspect the air inlet and outlet of the heat pump.

Remove any foreign objects or blockages to allow the air to
ow freely.

Once the hot water system is in use, sediment can
accumulate in the system.

In order to maximise the life of the hot water system, it is

recommended that you ush the system every 5 years (more

frequently in poor water quality areas) according to the
below instructions:

Drainage or ushing of tank

To ush or drain the storage tank:

1. The power to the hot water system must be turned off at

the switchboard. Locate and turn off the circuit breaker
that supplies the hot water system.

2. The water inside the tank may be very hot. Turn on the
nearest hot water tap and allow it to run until the water
coming out has reached a safe temperature for draining.

5. Release the pressure inside the tank by lifting up the lever

on the pressure and temperature relief valve. Caution
should be taken so the lever does not snap back as it
could damage the valve seat. Once the lever is activated
water will be discharged from the relief valve drainage
pipe, relieving the pressure inside the storage tank.

outlet

relief valve

activation
lever

drainage
pipe

6. When water has stopped discharging from the relief valve

drainage pipe, this indicates that the pressure inside the
tank has now been reduced to atmospheric pressure.

De-activate the lever on the relief valve, returning it to its

normal position.

7. Drain the storage tank by undoing the connection to the

tank inlet and placing your drainage solution in position
as needed. Activate the relief valve lever, releasing the

vacuum and allowing air to ow into the tank as the water

drains out. Whilst the storage tank is draining, continually
monitor the process and most importantly where the
water is draining to. If at any time the draining needs to

be halted, simply de-activate the relief valve lever.

8. Once the storage tank has been fully drained, ush the

system by inserting a garden hose into the inlet of the
storage tank. Allow water to enter the inlet and drain
several times to ensure that all sediment is removed.

9. De-activate the relief valve, returning it to its normal

position.

10. Reconnect the inlet piping to the storage tank and then

turn on the isolation valve, located on the inlet piping to
allow mains water to refill the tank.

3. Before draining the hot water system assess the best area

for the water to be directed (i.e. an outside drain) where
it will not damage property or cause an unsafe situation
to arise.

4. Turn off the mains water supply to the hot water system

using the isolation valve located on the inlet piping.

8 maintenance Kelvinator heat pump hot water system

11. Turn on the nearest hot water tap to allow air to be
expelled from the system. Once water has begun to ow

freely from the tap for a period of time and all air has
been expelled from the system, close the hot water tap.

Maintenance

12. Air needs to be bled from the heat pump water lines

to ensure the circulating pump can operate effectively.
First ensure the drainage tube connected to the small
drain valve on the circulating water outlet connection is
pointing away from any electrical components. Bleed air
from the water lines by twisting the knob on the valve

anti-clockwise. Once water has begun owing freely from
the drainage tube for 10 seconds or more, twist the knob

clockwise to stop the valve from draining.

air bleed

valve

outlet

inlet

13. Clean all lters in the hot water system including the

tempering valve filters, and any filters that may be located
on individual fixtures as they may have become blocked

by debris during the process of ushing and draining of

the hot water system.

14. Check that all isolation valves that are designed to be

open during normal operation of the hot water system
are fully open. The tank MUST be full of hot water before
turning the power back on.

15. The power to the hot water system can now be turned on

at the switchboard.

Note: Since the water inside the storage tank will now be
cold, it may take some time for the water to return to its
optimum operating temperature. If hot water is needed
within 2-4 hrs, activate the electric heating manual mode to
produce the hot water more quickly (see page 6 for details).

Temperature and Pressure Relief valve (TPR valve)

The valve easing gear on the relief valve must be operated

gently at least once every 6 months. We recommend that this

relief valve be checked regularly to ensure it is not continually
leaking or that the discharge piping connected to the valve
is not blocked. If the valve continually leaks when the heat
pump is not operating, carefully operate the easing lever

as described in step 5 on the previous page. If the valve

continues to leak it is recommended to get it inspected and
replaced by an authorised person.

warning

Failure to operate the relief valve easing gear at least once

every six months may result in the hot water storage tank
failing or in extreme cases exploding. Continuous leakage

of the water from the valve may indicate a problem with
the hot water system.

Anode replacement

Inside the storage tank is a sacrificial anode designed to
protect the vitreous enamel coated steel tank from corrosion.
The anode will slowly oxidise while protecting the steel tank
liner, reducing its effectiveness in protecting the tank from
rusting over time.

The anode must therefore be inspected and replaced (as

required) every 2 to 5 years depending on the supply water

quality, in order to keep the storage tank warranty valid. The
anode inspection and replacement must be conducted by
an authorised service person or plumber and be replaced by
a manufacturer authorised spare part, which can be sourced
from the Electrolux spare parts division (see contact details
in warranty section).

storage tank

sacrificial
anode

warning

If the hot water system is not used for two weeks or
more, a quantity of highly ammable hydrogen gas may
accumulate in the water heater. To dissipate this gas safely,

it is recommended that a hot tap be turned on for several

minutes or until discharge of gas ceases. Use a sink, basin,
or bath outlet, but not a dishwasher, clothes washer, or
other appliance. During this procedure, there must be no
smoking, open ame, or any electrical appliance operating
nearby. If hydrogen is discharged through the tap, it will
probably make an unusual sound as with air escaping.

Note: For the purposes of the above warning, “water heater”
is referring to the hot water storage tank which may also act
as a water heater when the electric heating manual mode is
activated via the boost button.

Kelvinator heat pump hot water system maintenance 9

Troubleshooting

Before calling for servicing or repair, check the following points:

Operation Problem Possible solutions

The temperature inside the tank could be above the set point
and the unit has shutdown. When the temperature drops below
the set point, the unit will start automatically and begin to heat
the water again.

Under colder conditions the heat pump may shutdown in order
to go into defrost mode.

If the heat pump is wired up to an off-peak tarrif it will only run

when this supply is available.

The heat pump will not operate until it has 3 minutes of

uninterrupted power supply as part of its protection.
If this heat pump hasn’t been on for long it will take some time

(allow 4-6 hours) for the temperature inside the tank to get to its
set-point level. If the heat pump is working correctly the output

connection on the heat pump should be warm, indicating that it
is pumping warm water into the tank.

If the heat pump is installed on off peak, check with your power
provider that you are on extended off peak or off peak 2 tarrif.
This appliance is not designed for installation on standard off

peak or off peak 1.

The fan speed varies according to the ambient temperature
and may stop entirely during operation for a period of time.
If the fan stops indefinitely while the rest of the heat pump is
operating, please call a service technician.

Power must be available to the heat pump for it to change to
electric heating manual mode. Check that the circuit breaker is
switched on.

Water may collect in the bottom tray of the heat pump due to
rain or condensation as part of the normal operation of the heat
pump. There is a drain hole on the bottom tray of the heat pump
that allows water to run out from underneath it and a drainage
pipe may be connected to this hole as part of the installation. If an

excessive amount of water is coming from this hole/drainage pipe

or anywhere else on the heat pump please call a service technician.

This is caused by the refrigerant and water owing inside the

heat pump. It may be louder during the first few minutes of
operation and is normal.

This is made by the heat exchanger as the temperature changes
inside. The heat expands and the cold contracts creating an audible
'hiss' sound. This is part of normal operation and not a product fault.

A small amount of water may discharge from the relief valve
regularly to compensate for water that has expanded upon
heating. However if a large volume of water is being discharged
with steam, then turn off power to the heat pump and call
a service technician. If there is a small but continuous leak,
operate the lever on the relief valve a couple of times to see if
the leak stops, if the leak continues call a service technician.

Check that power is available at the switchboard supplying the
heat pump and that its circuit breaker is on or that the fuse is in.
If there is an isolator switch for the heat pump installed check
that this is not switched off. If the circuit breaker is tripped or
the fuse is blown call a service technician.

The heat pump may have shutdown due to a fault condition.
Turn power off to the heat pump for a few seconds and
then power it back on. This may reset the heat pump from a
protection mode (due to a power surge etc.). If this occurs again,
this may indicate a fault condition, call a service technician.

Check that all isolation valves in the water system are fully
opened (e.g. isolation valve at mains water meter, isolation valve
at inlet to hot water system). Also check that all filters in the hot
water system are clean and free from blockages including any
filters on individual taps or fixtures and the tempering valve.

Part of normal
operation

Abnormal
operation

The heat pump is not
running

The heat pump is running
but the water is cold

The fan is not running
but the rest of the heat
pump is

Boost element in storage
tank is not operating

Small amount of water
leaking from underneath
heat pump or installed
drainage pipe

The sound of water ow

inside the heat pump

Short 'hissing' sound
coming from the heat
pump

Water is discharging from
the pressure relief valve
on the storage tank

The water inside the tank
is cold and the heat pump
is not running

Power is available to the
heat pump but it is not
running and the water in
the tank is cold

There is low water

pressure or ow coming

from the hot taps or
fixtures

10 troubleshooting Kelvinator heat pump hot water system

Warranty

FOR SALES IN AUSTRALIA AND NEW ZEALAND

APPLIANCE: HOT WATER SYSTEMS

This document sets out the terms and conditions of the product
warranties for Electrolux Appliances. It is an important document.
Please keep it with your proof of purchase documents in a safe place
for future reference should you require service for your Appliance.

1. In this warranty:
(a) ‘acceptable quality’ as referred to in clause 10 of this warranty has

the same meaning referred to in the ACL;

(b) ‘ACL’ means Schedule 2 to the Competition and Consumer

Act 2010;

(c) ‘Appliance’ means any Electrolux product purchased by you

accompanied by this document;
(d) ‘ASC’ means Electrolux authorised service centres;
(e) ‘Electrolux’ means Electrolux Home Products Pty Ltd of 163

O’Riordan Street, Mascot NSW 2020, ABN 51 004 762 341 in

respect of Appliances purchased in Australia and Electrolux (NZ)

Limited (collectively ‘Electrolux’) of 3-5 Niall Burgess Road, Mount

Wellington, in respect of Appliances purchased in New Zealand;
(f) ‘major failure’ as referred to in clause 10 of this warranty has the

same meaning referred to in the ACL and includes a situation when

an Appliance cannot be repaired or it is uneconomic for Electrolux, at

its discretion, to repair an Appliance during the Warranty Period;
(g) ‘Warranty Period’ means the Appliance is warranted against

manufacturing defects in Australia and in New Zealand for the period

of 1 year, following the date of original purchase of the Appliance.

Specic components are warranted against manufacturing defects

in Australia for the periods listed below if there is evidence provided

to Electrolux that the Appliance was installed by a licensed plumber;

and in New Zealand if there is evidence that the Appliance was

installed according to the Electrolux installation guidelines which can

be inspected on the Kelvinator website;

• Hot water tank - cylinder 5 years , labour 3 years, parts 1 year

• Continuous Gas

- Heat Exchanger – parts 10 years, labour 3 years

- all others components - parts 3 years, labour 3 years

• Heat Pump Refrigerant Sealed System - 2 years parts and labour

• Solar Collectors - parts 5 years, labour 3 years, 1 year for all

other parts (mounting and connection sets)

(h) ‘you’ means the purchaser of the Appliance not having purchased

the Appliance for re-sale, and ‘your’ has a corresponding meaning.

2. This warranty only applies to Appliances purchased and used in Australia
or New Zealand and used in normal domestic applications and is in
addition to (and does not exclude, restrict, or modify in any way) any
non-excludable statutory warranties in Australia or New Zealand.

3. During the Warranty Period Electrolux or its ASC will, at no extra charge
if your Appliance is readily accessible for service, without special
equipment and subject to these terms and conditions, repair or replace
any parts which it considers to be defective. Electrolux or its ASC may
use remanufactured parts to repair your Appliance. You agree that
any replaced Appliances or parts become the property of Electrolux.

This warranty does not apply to light globes, batteries, lters or similar

perishable parts.

4. Parts and Appliances not supplied by Electrolux are not covered by this
warranty.

5. To the extent permitted by law, you will bear the cost of transportation,
travel and delivery of the Appliance to and from Electrolux or its ASC. If
you reside outside of the service area, you will bear the cost of:
(a) travel of an authorised representative;
(b) transportation and delivery of the Appliance to and from Electrolux or

its ASC.

In all instances, unless the Appliance is transported by Electrolux or an

Electrolux authorised representative, the Appliance is transported at the

owner’s cost and risk while in transit to and from Electrolux or its ASC.

6. Proof of purchase is required before you can make a claim under this

warranty.

7. You may not make a claim under this warranty unless the defect claimed
is due to faulty or defective parts or workmanship. Electrolux is not liable

in the following situations (which are not exhaustive):
(a) the Appliance is damaged by:
(i) accident
(ii) misuse or abuse, including failure to properly maintain or service
(iii) normal wear and tear
(iv) power surges, electrical storm damage, excessive water pressure,

excessive inlet water temperature or incorrect power supply
(v) incomplete or improper installation
(vi) incorrect, improper or inappropriate operation
(vii) insect or vermin infestation
(viii) failure to comply with any additional instructions supplied with

the Appliance;
(ix) quality of water that is not in accordance with the “Water Quality”

guidelines in the installation instructions;

(b) the Appliance is modied without authority from Electrolux in writing;

(c) the Appliance’s serial number or warranty seal has been removed or

defaced;

(d) the Appliance was serviced or repaired by anyone other than

Electrolux, an authorised repairer or ASC.

8. This warranty, the contract to which it relates and the relationship
between you and Electrolux are governed by the law applicable where
the Appliance was purchased. Where the Appliance was purchased in

New Zealand for commercial purposes the Consumer Guarantee Act

does not apply.

9. To the extent permitted by law and subject to your non-excludable
statutory rights and warranties, Electrolux excludes all warranties and
liabilities (other than as contained in this document) including liability for
any loss or damage whether direct or indirect arising from your purchase,
use or non use of the Appliance.

10. For Appliances and services provided by Electrolux in Australia, the
Appliances come with a guarantee that cannot be excluded under the
ACL. You are entitled to a replacement or refund for a major failure and
for compensation for any other reasonably foreseeable loss or damage.
You are also entitled to have the Appliance repaired or replaced if the
Appliance fails to be of acceptable quality and the failure does not

amount to a major failure. The benets to you given by this warranty are

in addition to your other rights and remedies under a law in relation to
the Appliances or services to which the warranty relates.

11. At all times during the Warranty Period, Electrolux shall, at its discretion,
determine whether repair, replacement or refund will apply if an
Appliance has a valid warranty claim applicable to it.

12. For Appliances and services provided by Electrolux in New Zealand,
the Appliances come with a guarantee by Electrolux pursuant to the

provisions of the Consumer Guarantees Act, the Sale of Goods Act and

the Fair Trading Act.

13. To enquire about claiming under this warranty, please follow these steps:

(a) carefully check the operating instructions, user manual and the terms

of this warranty;
(b) have the model and serial number of the Appliance available;
(c) have the proof of purchase (e.g. an invoice) available;
(d) telephone the numbers shown below.

14. You accept that if you make a warranty claim, Electrolux and its ASC

may exchange information in relation to you to enable Electrolux to meet
its obligations under this warranty.

Before calling for service, please ensure that the steps listed in clause 13 above have been followed.

FOR SERVICE

or to nd the address of your nearest

state service centre in Australia

PLEASE CALL 13 62 26

For the cost of a local call (Australia only)

FOR SERVICE

or to nd the address of your nearest

authorised service centre in New Zealand

FREE CALL 0800 10 66 10

(New Zealand only)

KHWS_Warr_Aug13

Important Notice

SERVICE AUSTRALIA

ELECTROLUX HOME PRODUCTS

www.electrolux.com.au

SERVICE NEW ZEALAND

ELECTROLUX (NZ) Limited

www.electrolux.co.nz

FOR SPARE PARTS

or to nd the address of your nearest

state spare parts centre in Australia

PLEASE CALL 1300 666 019

For the cost of a local call (Australia only)

FOR SPARE PARTS

or to nd the address of your nearest

state spare parts centre in New Zealand

FREE CALL 0800 10 66 20

(New Zealand only)

Kelvinator heat pump hot water system warranty 1 1

If you’d like further information about Kelvinator
appliances, please visit your retailer, phone or email
our Customer Care team or visit our website.

telephone: 136 226

fax: [phone]

email: [e-mail]

web: www.kelvinator.com.au

Kelvinator. We are part of the Electrolux family.
Share more of our thinking at www.electrolux.com.au

P/No. KHWHPU/1

© 2014 Electrolu x Home Pr oduc ts Pty Ltd ABN 51 00 4 762 341

KMAN_KHWHPUM_Sept14