4G Personal Alarm
User Guide
4G PERSONAL ALARM
USER GUIDE
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4G Personal Alarm
User Guide
Contents
1. Let’s get started ______________________________________________________________________ 2
1.1 Power on: __________________________________________________________________________ 2
1.2 Power off: __________________________________________________________________________ 2
1.3 Battery Charging: ____________________________________________________________________ 2
1.4 The Screen: _________________________________________________________________________ 2
2. Getting to know your device
3. Activate an SOS Emergency Call _________________________________________________________ 3
4. Adjusting the call volume_______________________________________________________________ 4
5. Make a Phone Call /Speed Dial __________________________________________________________ 4
6. Receiving Incoming calls _______________________________________________________________ 4
7. Fall Detection
8. Water Resistant Rating ________________________________________________________________ 5
9. Regularly test your alarm ______________________________________________________________ 5
10. Specification
11. Commands _________________________________________________________________________ 7
12. Safety precautions ___________________________________________________________________ 9
13. Terms and conditions ________________________________________________________________ 10
14. Contact us _________________________________________________________________________ 10
15. Routine testing sheet ________________________________________________________________ 11
_______________________________________________________________________ 4
_______________________________________________________________________ 6
___________________________________________________________ 3
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4G Personal Alarm
Power
User Guide
1. Let’s get started
The 4G Personal Alarm is a GPS personal tracker, with two-way
communication, SOS alarm, fall down alarm function, auto tracking
and listen-in function. with a waterproof rating of IP67, it is suitable
for children, the elderly, lone workers, patients and in vehicles. With
real-time tracking anywhere via mobile phone, you can ensure those
you care about can always call for help.
You will find all accessories inside the box
- 4G Personal Alarm
- USB Cable
- USB Plug
- Docking station
- Lanyard
1.1 Power on: Press and hold the on/off button for 1-2 seconds, to power on the device, until you feel
it vibrate release button and you hear it beep. The screen will show ‘GSM Init’ when it is powering up.
1.2 Power off: Press and hold the on/off button for 3 seconds, until
you feel-it vibrate, and you hear a beep. The screen will show ‘Power off’
then the screen will shut down.
On/Off
1.3 Battery Charging:
Docking Station. Insert the larger end of the USB cable into the USB Plug
and insert plug into wall socket, then turn the power on. Lie the 4G device
into the cradle, the screen will show an image of a battery when charging.
A low battery SMS will be sent when your devices battery reaches 30%
remaining. This is a default setting which can be changed or removed.
1.4 The Screen:
hour clock, battery level and signal. When you move the device
around the screen will rotate with it, by pushing either the power or call button.
Your screen shows the date, time in a 24-
Connect the micro-USB end to your
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4G Personal Alarm
1.SOS Button
6.
Charging Contact Point
10.Charging Contact Point
2.Call Button/Call select & Volume+
7.Wireless Charging Receiver
11.Charger Plug-In Port
3.Power Button & Volume -
8.Lanyard Hole
4.Screen
9.Speaker
5.Microphone
1 5 4
User Guide
2. Getting to know your device
3. Activate an SOS Emergency Call
By pressing and hold down the SOS button for 2 seconds you will activate an emergency call. First you will feel
the Alarm vibrate and then the screen will display ‘SOS’.
SOS activation – Emergency sequencing, how does it work?
3.1 Emergency response text and phone call will be sent within 30 seconds to your Emergency
Contacts. The SMS will state for example – Peter Smith. HELP ME The location is provided via a link to
Google Maps. Location accuracy is within 2.5 meters
3.2 1st Emergency Contact will answer the call and be advised by an automated voice to press 1
on their keypad to formally accept the call. If they do, then the alarm will activate a 2-way call and
will stop the emergency sequencing thus no one else will be contacted.
3.3 Emergency call sequencing: If your 1st Emergency Contact does not answer or accept the
call by pushing 1 on their keypad then the Alarm will continue with its emergency sequencing. It
will call every emergency contact in order until someone answers. Then Repeat sequence.
3.4 To end the call
the wearer can press the SOS button firmly and quickly to end the call.
Useful information: If you have accidently activated a SOS call, a short press and release of the SOS
button will cancel the emergency call and sequencing.
Call sequence timeline: - SOS button to message 30 - 40 sec - 3 attempts for contact to push 1 on
keypad 20 sec - message bank answer 20 sec – move to call next contact 20 sec
.
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4G Personal Alarm
Call Button & Volume + / Contact up
User Guide
4. Adjusting the call volume
To increase or decrease the volume of your alarm, you can use the side buttons
Power Button & Volume - / Contact Down
.
5. Make a Phone Call /Speed Dial
Hold down the
pressing the
number then press the
example ‘Call out Hazel’. (who ever your contract name is)
To hang up on the call, simply press the
Call Button
Power Button.
SOS Button
for 2 seconds, the screen will show your list of contacts. Scroll down by
Scroll up by pressing the
to make the call. When activated it will show on the screen for
SOS button firmly and quickly.
Call Button
again to highlight the required
6. Receiving Incoming calls
Your alarm will automatically answer any incoming phone call after ringing once. If you want to
change this setting to answer at your will then contact us for assistance to reprogram the Alarm.
7. Fall Detection
In the event the alarm senses a fall, an emergency fall sequence will then be initiated. First the alarm
will vibrate and then display “fall” on the screen, If not canceled after 15 seconds it will then send a
“fallen” text message to all contacts, then call your 1
situation and provide your location.
st
If your 1
The sensitivity of the Fall Detection can be adjusted, follow the Command Instructions.
Useful information: If you have accidently activated a Fall Alarm, a short press and release of the SOS button will cancel it.
Emergency Contact does not answer it will then call the next person on the list.
st
Emergency Contact to alert them of your
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4G Personal Alarm
User Guide
8. Water Resistant Rating
The 4G Personal Alarm is water-resistant but not waterproof. Therefore, they are not suitable to be
purposefully submerged in water or to go swimming with. For this reason, we highly recommend hanging
your pendant in the shower on a hook that is within reach.
The pendant is rated IP 67 which means the pendent is limited to about 30 minutes of immersion in up to 1
meter/three feet of freshwater.
9. Regularly test your alarm
Like any emergency, it is essential to train the wearer and carer’s on how to use the alarm. Regular
testing/mock drills are recommended to ensure the device is ready when needed.
We recommend testing your 4G Personal Alarm once every 1-2 months.
1. Pick a date example: 15
2. Let your emergency contacts know in advance
3. Check how much credit is available on your prepaid mobile sim card, consider a Keep Track Telstra
Account if this is a concern.
4. Ensure you remove or deactivate 000 from emergency contact list.
th
of the month or second Sunday of the month.
Useful information: The alarm requires the emergency contact who answers the call to formally
acknowledge the call by pressing 1 on their mobile keypad. If they do not, then alarm will continue the
emergency sequencing and automatically hang up and start calling the next contact.
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4G Personal Alarm
3G HSPA Bands
800/850/900/1900/2l00MHz
4G
Europe: Bl/B3/B7/B8/B20
America: B2/B4/B12
Australia: Bl/B3/B5/B7/B28
Dimensions
45.9 * 47.9 * 19.0mm
Weight
56g Waterproof Level
IP67
Colour
Black/Blue/Green
GPS Sensitivity
Tracking: -165dBm
Re-acquisition: -156dBm Acquisition: -148dBm
GPS Accuracy
lOm
GPS Start
Cold start: 30s
Warm
Hot start: ls
OLED Resolution
128 * 64
Battery Capacity
l000mAH
SIM Card Type
Nano SIM
Firmware Upgrade
Mode
OTA/USB
Maximum Standby Time
10 Days
Longest Working Time
(5Min upload
once)
50 Hours
Docking Station Charge
Current
Charging Time
500mA (Ma x) 2-3 Hours
Wireless Charge
Current
Charging Time
200mA (Ma x) 5-6 Hours
Operating
Temperature
-20'C to +65' C
Working Humidity
5%--95%
User Guide
10. Specification
Content
LTE CAT-1 Bands
time
start: 22s
data
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4G Personal Alarm
Function
Command
Example SMS – Text message
Location of the device
F
F
Click on the google map link for location
Use this code to reprogram emergency contacts
Ax,040xxxxxxx,name
A1,040xxxxxxx,Fred Smith
x=1-8
Use this code to delete contact
Ax,D
A1,D
x=1-8
Change Device Name Text
X2,NAME
X2,Bob Jones
Change fall down settings
KLxxx
The default sensitivity for fall detection is set at 050
To turn off fall detection KL000
Setting daily alarm
L5,xx:xx
Replace xx:xx with the alarm time using 24-hour clock.
L5,20:30 Alarm will be 8:30 pm
Check Emergency contact List 1-8
G
G
User Guide
11. Commands
Send the following commands in a SMS / Text message to the Life Alert Pendant to make changes, to receive the information, location
NOTE: A1 means the first authorized phone number, A2 means the second one and A3 means the third one until A8. All the letters of
commands must be capital. Please note commands need to be sent by SMS - TEXT Message, with no spaces
and contact list information.
A2,0895214325,Betty Jones
This will add new contacts 1,2
This will delete contact 1
KL001 = least sensitive and KL255 = highest sensitivity
Sensitivity can be adjusted by replacing xxx with 001-255
KL047
Only 1 Alarm can be programed, press sos button to turn off.
L5,08:30 Alarm will be 8:30 am
Check the phone numbers on the device
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Function
Command
Example SMS – Text message
Set Local time zone
Lxyy
x= - west x= + east
L+10 NSW
Set Low battery Alarm
Nx,yy
N1,20
The Default Low Battery Setting is 30%
Turning auto answer on/off
Q3,x
x 0 = Auto Answer
Q3,1 Manual Answer
Extending OLED Screen time
L2,xx
Xx = time in seconds, max time is 99 seconds.
L2,30
OTA Update
UV
UV Please make sure the battery is above 50% before sending upgrade command.
Turn off the tracker
K
K The device will turn off automatically.
Device Reset
RESET!
RESET! Returns device to factory settings.
Default Password for sending commands.
123456Command
123456KL045
4G Personal Alarm
User Guide
L+08 Perth Time
L+09:30 Adelaide Time
Use the password in front of commands if an
Error message is received.
x =0 Off
x = 1 On
Yy Low Battery Value <45
x 1 = Answer incoming call by pressing call button - hanging up by pressing SOS
Button.
Q3,0 Auto Answer
Default time is 10 seconds
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4G Personal Alarm
User Guide
12. Safety precautions
The GPS Alert Pendant is solely reliant on the mobile phone service provider’s network coverage to make
phone calls, to send SMS text messages and to transmit information regarding GPS positioning. Be aware
that services may vary between different mobile service providers and their coverage provided in different
locations.
GPS locations are sometime not available to the pendant in large buildings and their accuracy is variable.
Often the pendant will provide a last known location which will be at the outside of a building for example,
prior to entering a shopping center.
When outside, the pendant must have a clear uninterrupted line of sight to a minimum number of available
satellites to provide its accurate GPS location.
It is highly recommended that the user periodically tests their unit every week by pressing the SOS button
and warn the emergency contacts it is an emergency drill.
It is the user’s responsibility to ensure their mobile service provider has their most up to date and accurate
personal information and billing details. They are also responsible to ensure their sim card has enough
credit available to use at any time and that they are aware of when their credit and sim card will expire.
Please ensure when using the pedant:
• Do not wear the pendant when sleeping.
• Turn off the pendant when entering hazardous areas, as the pendant can be a potential ignition
sources to gas or explosives.
• Turn off your pendant when in commercial aircrafts or whenever instructed due to safety reasons
• In the event of an electrical storm, please turn off the power plug at the power point.
• Do not submerge your pendant in water or any substance that can infiltrate the casing, microphone
or speaker points. As the water will damage the hardware and any substance can affect the sound
quality of the speaker and microphone.
• Do not use any chemicals on the casing of the pendant as it can erode the casing
• Do not leave your device in a location where it will overheat or overcool due to environmental changes
• Please use the battery and charger provided by manufacturer. Using other batteries and chargers will
cause unwanted situation.
• The product has position tracking and listen-in functions, the user must use it within the legal limit. If
the user illegally uses it (such as Invasion of privacy) that lead to damage of others' rights and interests,
the consequences are the user's responsibility.
• Please don't disassemble or refit the unit. The system should be installed by technical personnel.
• This product should be used in the normal condition of GPS signal and HSPA / LTE Mobile networks. If
not, it will result in the inability to locate (GPS) or locate data that cannot be transmitted (HSPA / LTE
Mobile Networks).
• This product is obtained by satellite to get the position information. Position data drift is normal, because
it is limited by satellite positioning transmission characteristics.
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4G Personal Alarm
User Guide
13. Terms and conditions
Operation of the KTGPS Personal Alarm is the sole responsibility of the User. It is the User’s exclusive responsibility
to test all functions and ensure the equipment is in good working condition. KTGPS is not responsible for misuse
or improper operation of the unit. Before using, test your personal alarm to determine the effectiveness of the
unit’s operation at the location(s) where it will be used. Failing to test the unit may mean the user is at risk of not
receiving necessary medical attention. The information in this User Guide is not a substitute for advice from
medical or health professionals.
KTGPS is not responsible for the reliability or quality of the mobile phone service with which its products are
used. It is the User’s sole responsibility to determine where the personal alarm will operate. It is understood by
both User and Purchaser that any signals transmitted are totally beyond the control of KTGPS. Such
telecommunication systems and equipment are not owned, operated, maintained, leased and are not controlled,
inspected, or re- viewed by KTGPS.
Furthermore, KTGPS cannot and will not be responsible for any injury, death or property damage that results from
telecommunication equipment not supplied by KTGPS that fails to transmit signals from the unit to User’s
emergency contacts.
User and Purchaser both understand and acknowledge that the Personal Alarm requires AC power and a mobile
phone service. It is the User’s responsibility to provide electrical service for the Personal Alarm to recharge and
function.
KTGPS neither warrants nor represents that the Personal Alarm will prevent any damage, injury, or loss to either
person or property, or that the Personal Alarm will always provide the full protection for which it is intended. Both
the Purchaser and User fully understand and acknowledge that KTGPS is not an insurer, and that the User assumes
any and all risk of loss or injury to the User’s property or person. No representation or warranties express or
implied are made by KTGPS other than those expressed herein.
Keep Track GPS warrants this product and all parts, thereof, only to the original purchaser to be free from defective
materials and workmanship from the date of the original purchase for the period of one year. If your product is
found to be defective within the warranty period, Keep Track GPS will repair or replace defective parts with new
or rebuilt equivalents at no charge to the original owner. Parts used for replacement are warrantied only for the
remainder of the Warranty Period. If your product is found to be defective, please contact the business you
purchased your product from for warranty repair instructions.
14. Contact us
Feel free to contact us via phone, email or check out our website! Pick-ups or product viewings are by appointment only in Perth; however, you can view Personal Pendants/Alarms at any ILC (Independent Living Centre) in your nearest capital city.
www.ilc.com.au
13 Glenorchy Road Southern
River WA 6110
Phone: 08 9521 4325
Email: info@keeptrackgps.com.au Web: www.keeptrackgps.com.au
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Test Date
Issues to address
Issue rectified
Signature/Date
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Changers
15.Routine Testing Sheet
4G Personal Alarm
User Guide
Note: Please ensure your pendant has enough credit on your sim card
and that the pendant is placed near a window or worn outside on a
regular basis to ensure GPS location is updated.
1.4.0 07.08.19
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