KCE FX-416 User Guide
FX - 416 INSTRUCTION MANUAL
Smarthome.com, Inc. (800) SMART-HOME (949) 221-9200 http://smarthome.com
FX - 416
Feature Telephone Exchange System
KCE Technology Corporation
Contents
Smarthome.com, Inc. (800) SMART-HOME (949) 221-9200 http://smarthome.com
Information To User ....................................................................................... 1
Installation...................................................................................................... 2
System Connection........................................................................................ 3
Wall Mounting............................................................................................... 4
System Conventions ....................................................................................... 7
Special Tones ................................................................................................ 7
Definitions..................................................................................................... 7
Power/Voice Indicator....................................................................................8
Auto Attendant ............................................................................................... 8
System Security .............................................................................................. 9
Power Failure ................................................................................................. 9
System Power Backup................................................................................... 9
External Music Source ................................................................................... 9
Programming FX-416 by Computer............................................................ 10
System Requirements................................................................................... 10
Connecting FX-416 to the Computer........................................................... 10
Installing SMP............................................................................................. 10
Starting SMP............................................................................................... 10
To Make Calls............................................................................................... 11
Outgoing Calls............................................................................................. 11
Intercom Calling.......................................................................................... 11
Setting Dialing Mode................................................................................... 12
Calling Operator Station.............................................................................. 12
Last Number Redial..................................................................................... 13
Automatic Call Return................................................................................. 13
Connecting to Voice Mail............................................................................ 13
Calling All Extensions.................................................................................. 14
Ringing All Extensions within the Group...................................................... 14
Calling Doorphone....................................................................................... 14
Paging ......................................................................................................... 15
Playback of Greeting Message ..................................................................... 15
Door Lock ................................................................................................... 16
Opening Door Lock..................................................................................... 16
Reserving a CO Line .................................................................................... 16
Emergency Call............................................................................................ 16
Canceling Emergency Call ........................................................................... 17
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Outgoing Calls Using Designated CO Line................................................... 17
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Direct Modem-CO Line Connection Mode .................................................. 18
To Answer Calls............................................................................................ 19
Answering a Call.......................................................................................... 19
Answering Doorphone................................................................................. 19
Call Pickup.................................................................................................. 19
Holding Calls............................................................................................... 20
Transferring Calls ........................................................................................ 20
Transferring Call to Entry Menu of Voice Mail System................................ 20
Transferring Call to Extension’s Voice Mailbox........................................... 21
Call Waiting................................................................................................. 21
Call Splitting with Two External Lines......................................................... 22
Call Splitting with an Extension and an External Line................................... 22
Conference Call........................................................................................... 23
Sending Flash to External Line..................................................................... 23
Operator Station........................................................................................... 24
Current Call on Hold and Calling Extension................................................. 24
Current Call on Hold and Last Number Redial ............................................. 24
Current Call on Hold and Automatic Call Return ......................................... 25
Current Call on Hold and Call Waiting......................................................... 25
Current Call on Hold and First Caller in Hold Queue.................................... 25
Current Call on Hold and Last Caller in Hold Queue.................................... 25
Disconnecting Current Call.......................................................................... 26
Transferring Call.......................................................................................... 26
Transferring Call to Entry Menu of Voice Mail System................................ 26
Transferring Call to Extension’s Voice Mailbox........................................... 27
Transferring Call to Ring All........................................................................ 27
Transferring Call to Doorphone ................................................................... 27
Transferring Call to PA System .................................................................... 27
Transferring Call to Any Available CO Line................................................. 28
Transferring Call to an External Phone Number ........................................... 28
Convenient Station Programming............................................................... 29
Setting Extension Password......................................................................... 29
Password Validation.................................................................................... 29
Canceling Extension Password ..................................................................... 30
Changing Password ..................................................................................... 30
Call Transfer while Busy or No Answer....................................................... 31
Do Not Disturb............................................................................................. 33
Extension Excluded from Ring-All............................................................... 33
Extension Included in Ring-All......................................................................34
No Ring for Doorphone Call.........................................................................34
No Ring for Alarm/Timer..............................................................................35
Setting Call Forwarding................................................................................36
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Call Forwarding to Voice Mailbox................................................................37
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Disabling Call Forwarding............................................................................ 37
Enabling Call Forwarding............................................................................. 38
Call Forwarding to Another Phone Number ................................................. 38
Playback of Stored Forwarding Phone Number............................................ 39
Call Forwarding to a Pager .......................................................................... 39
Playback of Stored Pager Number................................................................ 40
Setting Daily On/Off Time for Call Forwarding Option ................................ 41
Playback of Stored Daily On/Off Time......................................................... 42
Setting Alarm/Timer.................................................................................... 43
Playback of Alarm/Timer Setting ................................................................. 45
Setting Call Waiting Function ...................................................................... 46
Caller ID...................................................................................................... 47
Voice Caller ID............................................................................................ 47
Caller’s Name.............................................................................................. 48
Setting the Number of Rings........................................................................ 49
Setting Waiting Time between 3rd and 4th Digit in Direct Dialing Mode........ 49
Setting Ring-Back Mode.............................................................................. 50
System Programming................................................................................... 51
Setting New Supervisor Password ............................................................... 51
Canceling Supervisor Password ................................................................... 51
Canceling Extension Password ..................................................................... 52
Overriding Extension Password ................................................................... 52
Changing Supervisor Password.................................................................... 53
Voice Announcement-Auto Attendant ......................................................... 53
Setting Voice Announcement to Day/Night Mode........................................ 54
Setting Voice Announcement to Group Mode.............................................. 54
Recording Primary Message......................................................................... 55
Playback of Primary Message....................................................................... 55
Activating Primary Voice Announcement ..................................................... 56
Canceling Primary Voice Announcement...................................................... 56
Recording Secondary Message..................................................................... 56
Playback of Secondary Message................................................................... 57
Activating Secondary Voice Announcement................................................. 57
Canceling Secondary Voice Announcement ................................................. 57
Setting Activation Time of Primary Voice Announcement............................ 58
Setting Activation Time of Secondary Voice Announcement ........................ 58
Recording Emergency Message ................................................................... 58
Playback of Emergency Message ................................................................. 59
Setting Emergency Phone Number............................................................... 59
Playback of Emergency Phone Number........................................................ 59
Clearing Emergency Phone Number............................................................. 60
Call Restriction............................................................................................ 61
Setting Call Restriction for Global Level...................................................... 61
Setting Call Restriction for Primary Group ................................................... 62
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Setting Call Restriction for Secondary Group............................................... 63
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Setting Call Restriction for Individual Extension .......................................... 64
Intercom Only Extension ............................................................................. 65
Verifying Programmed Prefix Number ......................................................... 66
Call Restriction Override.............................................................................. 67
Setting Time Limit for Nagging Option........................................................ 68
Setting Time Limit for Nagging Then Cut Option ........................................ 69
Flexible Settings for No Answer/No Selection ............................................. 70
Ring-All....................................................................................................... 70
Assigning Operator Station.......................................................................... 70
Special Features............................................................................................ 71
Automatic FAX Connection......................................................................... 71
Assigning Voice Mail Channel ..................................................................... 72
Canceling Voice Mail Channel ..................................................................... 72
Doorphone .................................................................................................. 73
Assigning Doorphone Extension.................................................................. 73
Canceling Doorphone Extension.................................................................. 73
Forwarding Doorphone to Another Phone Number...................................... 74
Group Assignment-Extension....................................................................... 75
Group Assignment-CO Lines....................................................................... 76
Playback of Group Assignment.................................................................... 77
Borrowing CO Lines.................................................................................... 78
Adjusting Hookswitch Flash Time................................................................ 79
Setting Current Date.................................................................................... 80
Playback of Current Date............................................................................. 80
Setting Current Time ................................................................................... 80
Playback of Current Time ............................................................................ 81
Programmable softkey Codes ....................................................................... 81
Setting Ring Patterns................................................................................... 82
Reset All Settings to Default........................................................................ 82
Executive Intervention ................................................................................. 83
Nagging for Current Call Only..................................................................... 83
Nagging Then Cut for Current Call Only ...................................................... 84
Barge-In (Override)..................................................................................... 85
Interfacing with Voice Mail System............................................................. 86
Disconnection Code ..................................................................................... 86
Message Waiting Notification...................................................................... 86
In-Band Code for Forwarding Message to Voice Mail System ..................... 86
In-Band Code for Retrieving Message from Voice Mail System................... 86
System Malfunction...................................................................................... 87
System Reset............................................................................................... 87
Powering Off the System............................................................................. 87
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Questions and Answers ................................................................................ 88
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FX-416 Softkey Codes.................................................................................. 89
Specification.................................................................................................. 91
Telephone Company and F.C.C. Requirements and Responsibilities........ 92
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INFORMATION TO USER
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WARNING:
This equipment has been tested and found to comply with the limits for a CLASS B digital device,
pursuant to Part 15 of the FCC Rules. These limits are designed to provide reasonable protection
against harmful interference in a residential installation. This equipment generates, uses, and can
radiate radio frequency energy and, if not installed and used in accordance with the instructions
contained in this manual, may cause harmful interference will not occur in a particular installation.
If this equipment does cause harmful interference to radio or television reception, which can be
determined by turning the equipment off and on, the user is encouraged to try to correct the
interference by one or more of the following measures:
* Reorient or relocate the receiving antenna
* Increase the separation between the equipment and the receiver.
* Connect the equipment into an outlet on a circuit different from that of the receiver.
* Consult the dealer or an experienced audio television technician.
Note: Connecting this device to peripheral devices that do not comply with CLASS B
requirements or using an unshielded peripheral data cable could also result in harmful interference
to radio or television reception.
The user is cautioned that any changes or modifications not expressly approved by the party
responsible for compliance could void the user's authority to operate this equipment.
To ensure that the use of this product does not contribute to interference, it is necessary to use
shielded I/O cables.
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Installation
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Please read the following warnings before installing the FX-416:
CAUTION
1. To reduce the risk of fire, use only No. 26 AWG or larger telecommunication line cord.
2. Never install telephone wiring during a lightning storm.
3. Never install telephone jacks in wet locations unless the jack is specifically designed for wet
locations.
4. Never touch uninsulated telephone wires or terminals unless the telephone line has been
disconnected at the network interface.
5. Use caution when installing or modifying telephone lines.
For Wall Mounting
1. Do not attach the power supply cord to any building surface.
2. The wall must be able to support the weight of the FX-416.
3. Please use the same-sized screws (#6), if the screws other than the ones supplied are used.
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To phone company
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CID
System Connection
RJ-11
Voice
Mail
Feature Telephone Exchange System
FX - 416
Telephones
Answering
Machine
FAX
DB-9
RS-232
PA System
Doorphones
Music
Doorlocks
System setup data
Phone report data
Software update
AC
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3
5.5 in
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14cm
Wall Mounting
#6 Screw
back
FX - 416
Frontside
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5
side
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System Convention
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Special Tones
The FX-416 has various tones that represent distinct meanings in different occasions. The list of
the tones are as follows (the On/Off time shown are in second):
Tone Name On Off On Off On Off On
US Ring Cadence 2 4 2 4 2 4 2 …
UK Ring Cadence 0.4 0.2 0.4 2 0.4 0.2 0.4 …
Door Phone 0.4 0.2 0.4 2 2 2 0.4 …
Alarm Ring 0.5 0.5 0.5 0.5 0.5 0.5 0.5 …
Reserve Co line Ring 0.4 0.2 0.4 0.2 0.4 2 0.4 …
Nagging tone (1st 3 minutes) 0.1 0.2 0.1 0.2 0.1 10 0.1 …
Nagging tone (2nd 3 minutes) 2 4 2 4 2 4 2 …
Call Waiting Tone 1 6 1 6 1 6 1 …
Confirmation Tone (YES) 0.4 0.2 0.4 --Confirmation Tone (NO) 2 ---Busy Tone 0.5 0.5 0.5 0.5 0.5 0.5 0.5 …
Definitions
CO Line The external line. CO is the abbreviation of Central Office.
Voice Announcement The greeting message. It is recorded by the user and used to direct
outside caller to select a destination party.
Extension The internal line. Extension and station are interchangeable.
Intercom Extension calling extension(s). It is the call between one extension and
another extension(s).
Prefix Dialing Mode The default dialing mode. You need to dial 9 first to access an outside
line.
Direct Dialing Mode Direct outside line access. You can make an outgoing call directly
without dialing any access code.
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Power/Voice Indicator
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The FX-416 has a red LED light to indicate System Power and Auto Attendant statuses. The
following LED indications have different meanings:
1. LED Light Is Off
The system is not properly connected to the power source.
2. LED Light Is Blinking Fast
When the red light is blinking fast (once every 0.5 second), it means the system is booting up
and not ready.
3. LED Light Is Blinking Slowly
When the red light is blinking slowly (once every other second), it means:
. the system is working but the voice announcement is not recorded, or
. the Auto Attendant function is turned off.
4. LED Light Is On
Once the voice announcement is recorded, the red light stops blinking and stays on until the
Auto Attendant function is deactivated.
Auto Attendant
Auto Attendant is a function that the greeting message, pre-recorded by the user, directs the caller
to select a destination party without operator's assistance. It is an efficient and cost effective way
to process incoming calls.
To activate Auto Attendant function, you need to record voice announcement to the FX-416.
Once the installation is completed, the next things you should do are:
1. Assign and connect extensions.
2. Record the greeting message to activate the Auto Attendant function.
You may temporarily turn off the Auto Attendant function by canceling all the Voice
Announcements (Primary and Secondary). When there is no one present to answer the phone for
a long period of time, you may like to turn off the Auto Attendant to save caller’s telephone
expenses.
For how to record voice announcement, please refer to “Voice Announcement-Auto Attendant”
in the System Programming section.
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System Security
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To protect the FX-416 from unauthorized access, the system provides two types of passwords,
Supervisor password and Extension password. Password Validation may be required when you
implement Station Programming and System Programming.
There is no preset password. For security purpose, you may want to enter a password to activate
the password protection function.
Power Failure
When the power failure occurs, the FX-416 will automatically connect the CO Line #1 through
#4 to the Extension 01 through 04 respectively to maintain regular telephone operation. Once the
power outage occurs, voice recording and system setup are kept intact, but all the features except
the regular telephone operation are not functional.
System Power Backup
A backup power supply is required to keep the system working in the event of power failure.
Most of the Uninterruptable Power Supplies (UPS) available in the market can be used as backup
power system. Please contact your local dealer for the selection of a proper UPS.
External Music Source
The FX-416 has a built-in music source used as the background music for the calls on hold.
An external music source (e.g. radio) may be connected to the FX-416 for Music on Hold
feature. Outside party will hear music while the call is on hold or being transferred. You may
use an external music source to replace the built-in music provided by the system. Once an
external music source connected to the FX-416, the built-in music is defeated automatically.
Insert a two-conductors phone plug (3.5mm in diameter) into the Music input jack. The
maximum input is 1.0V. Adjust the sound level with the volume control of the music source. The
FX-416 will work with most of the radios with an Earphone output. Please contact your local
dealer for further information.
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Programming FX-416 by Computer
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The flexibility of the FX-416 is largely a result of its software. With the System Management
Program (SMP), You can easily program the FX-416 by computer. SMP is a windows based and
menu driven software that is composed of two major functions, PBX Setting and call Report.
SMP saves you a lot of work on setting the PBX functions and provides a database system for
logging and tracking the telephone traffics. This section outlines the requirements for installing
SMP and explains how to install and start SMP.
System Requirements
• 80486 processor or higher
• Mouse
• 16 MB RAM
• 1 MB free hard disk space
• Windows 95, Windows 98, Windows NT 4.0 operating system
Connecting FX-416 to the Computer
You need to connect the FX-416 to the computer in order to install and run SMP software. The
communication between the FX-416 and your computer is through RS-232 cable.
How:
To connect FX-416 to the computer
1. Connect one end of the RS-232 cable to one of the serial ports of your PC and the other end
to the FX-416 RS-232 connector (marked as DATA)
Installing SMP
How:
To install SMP
1. Close all open application programs
2. Insert SMP disk into drive A
3. Click Start menu and choose the Run… option
4. Type A:\INSTALL then click OK
Starting SMP
Once SMP is installed, double-click the SMP icon to start the program. SMP provides an online
help system. When SMP is running on your computer, click Help on the menu bar to see
context-sensitive help.
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To Make Calls
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Outgoing Calls
To make an outgoing call in Prefix Dialing mode, you have to dial prefix [9] first to access an
outside line. In Direct Dialing mode, you don’t need to dial prefix to access an outside line. The
default dialing mode is Prefix Dialing.
Note: For changing the dialing mode, please refer to “Setting Dialing Mode” in this section.
How:
Prefix Dialing Mode
WXY
dial
tone
9
1. Lift the handset
2. Dial [9]
3. Wait for CO dial tone
4. Dial the phone number
Note: Using a phone with Saved Number Redial (Speed Dialing or One-touch Dialing) and/or
Last Number Redial, you need to enter a PAUSE between Prefix (9) and the phone
number before you use those features.
Direct Dialing Mode
123
CO
4 5 6
8 9
7
tone
DIAL
0 #
1. Lift the handset
2. Dial the phone number
CO
tone
talk
123
4 5 6
7
DIAL
talk
8 9
0 #
Intercom Calling
Call another extension within the FX-416 system. The first digit of the extension number is user
programmable. The default setting of the extension numbers are 201 through 216.
How:
OPER
ABC
2
TUV
0
8
talk
1. Lift the handset
2. Dial the extension number (201 through 216)
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Setting Dialing Mode
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For outgoing calls, the FX-416 has Prefix Dialing mode and Direct Dialing mode. There will be a
delay time before connecting you to an extension for any Intercom call in Direct Dialing mode.
The delay time is programmable, please refer to “Setting Waiting Time between 3rd Digit and 4
Digit” for details. Prefix Dialing is the default dialing mode. However, you may change your
extension’s dialing mode to fit your own needs.
Note: The FX-416 can only be programmed in the Prefix Dialing mode.
How:
To set Direct Dialing Mode
OPER
ABC
dial
tone
2
0
1. Lift the handset
2. Dial [20*]
3. Hang up
To set Prefix Dialing Mode
ABC
CO
tone
2 1
1. Lift the handset
2. Dial [21*]
3. Hang up
To toggle Dialing Mode (reverse current dialing mode)
ABC
dial
tone
2
1. Lift the handset
2. Dial [2**]
3. Hang up
th
Calling Operator Station
You may assign a particular extension as the operator station. The default setting of the operator
station number is 200.
How:
OPER0OPER
ABC
2
0
talk
1. Lift the handset
2. Dial [200] to ring the operator station
3. Talk to the receiver
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Last Number Redial
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Automatically place a call to the last phone number you dialed.
How:
ABC2DEF3GHI
4
talk
1. Lift the handset
2. Dial [234] to call the last phone number you dialed
Automatic Call Return
Automatically dial back the last person who called you when you were not able to answer the
phone in time.
Note: Automatic Call Return only works with Caller ID, so you must subscribe to the Caller ID
service from your local telephone company.
How:
ABC2DEF3JKL
5
talk
1. Lift the handset
2. Dial [235] to call the last number that called you
Connecting to Voice Mail
A Voice Mail system may be connected to the FX-416. You may access the Voice Mail system
to utilize its features. For the operations of the voice mail system please refer to the manual of
your voice mail system.
How:
To connect to a Voice Mail Channel
ABC2GHI4JKL
123
4 5 6
8 9
7
5
DIAL
0 #
1. Lift the handset
2. Dial [245] to access the voice mail channel
3. Dial voice mail function codes
To connect to Extension’s Voice Mailbox
ABC
2
OPER
0
TUV
8
ABC
2
GHI4JKL
5
1. Lift the handset
2. Dial [245 208] to access a voice mailbox, where 208 is the extension number of
the voice mailbox (assigned to the extension by your voice mail system)
3. Dial voice mail function codes
Note: You may dial in from outside to access this function if Auto Attendant is activated.
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Calling All Extensions
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Ring all available extensions. Once an extension picks up the call, all rings stop.
How:
ABC2JKL
OPER
5
0
talk
1. Lift the handset
2. Dial [250] to ring all extensions
3. Talk to the receiver
Note: You may dial in from outside to access this function if Auto Attendant is activated.
Ringing All Extensions within the Group
Make an internal call to all available extensions within the group. Once an extension picks up the
call, all rings stop.
How:
To ring Primary Group’s extensions
ABC2MNO6JKL
5
talk
1. Lift the handset
2. Dial [265] to ring all extensions in the primary group
3. Talk to the receiver
To ring Secondary Group’s extensions
ABC2MNO6MNO
6
talk
1. Lift the handset
2. Dial [266] to ring all extensions in the secondary group
3. Talk to the receiver
Note: You may dial in from outside to access this function if Auto Attendant is activated.
Calling Doorphone
You may call a Doorphone from any extension. Once the calling extension hangs up the phone,
the conversation is terminated. The FX-416 supports 2 Doorphones. The access code for
Doorphone 1 is 251 and Doorphone 2 is 252.
How:
ABC2JKL
5 1
talk
1. Lift the handset
2. Dial [251] to call Doorphone 1
3. Talk to the receiver
Note: You may dial in from outside to access this function if Auto Attendant is activated.
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Paging
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Page through an external PA system.
How:
ABC2JKL5JKL
5
talk
1. Lift the handset
2. Dial [255] to access the PA system
3. Page
Playback of Greeting Message
You may play back either the recorded greeting message currently in use, the primary message or
the secondary message. (For information regarding Greeting Message, please refer to “Auto
Attendant” in System Programming section.)
How:
To play back current greeting message
ABC2MNO
OPER
6
0
talk
1. Lift the handset
2. Dial [260]
3. System plays back the current greeting message
To play back primary greeting message
ABC2MNO
6 1
talk
1. Lift the handset
2. Dial [261]
3. System plays back the primary greeting message
To play back secondary greeting message
ABC2MNO6ABC
2
talk
1. Lift the handset
2. Dial [262]
3. System plays back the secondary message
Note: You may dial in from outside to access this function if Auto Attendant is activated.
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Door Lock
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The FX-416 system has a Door Lock port that supports 2 Door Locks. The output of the port is
TTL compatible signal. The access code for Door Lock 1 is 271 and Door Lock 2 is 272.
Opening Door Lock
You may open a Door Lock from any extension.
How:
ABC2PRS
7 1
buzz
1. Lift the handset
2. Dial [271] to open Door Lock 1
Reserving a CO Line
You may reserve an outside line if all lines are busy. The system will notify you by distinctive 3
short rings. The reservation will be cancelled if you do not answer within 10 seconds.
How:
ABC2PRS7JKL
5
beep
beep
1. Lift the handset
2. Dial [275] to reserve a CO line
3. Wait for confirmation tone
4. Hang up
Emergency Call
Dial an emergency phone number that is pre-programmed by the user. Once the Emergency Call
is activated, the FX-416 will announce the pre-recorded emergency message repetitively for
about 2 minutes or until the call is terminated by the receiving party.
How:
ABC2WXY9WXY
dial
9
tone
dial
tone
1. Lift the handset
2. Dial [299], FX-416 will automatically dial the pre-programmed emergency number
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Canceling Emergency Call
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Stop the Emergency Call that was just activated. The Emergency Message announcement will be
terminated and you may talk to the receiving party.
How:
ABC2TUV8GHI
dial
tone
4
talk
1. Lift the handset
2. Dial 284]
3. Wait for confirmation tone
Outgoing Calls Using Designated CO Line
The FX-416 has maximum 4 CO lines available for outgoing calls. You may specify a particular
CO line for an outgoing call. The following is the reference table for the access codes of the CO
lines:
CO Line Number 1 2 3 4
Access Code 291 292 293 294
How:
In Prefix Dialing Mode
dial
tone
ABC2WXY
9 1
CO
tone
123
4 5 6
7
8 9
DIAL
0 #
talk
1. Lift the handset
2. Dial [291], CO line 1 is used for this call
3. Wait for CO dial tone
4. Dial the phone number
In Direct Dialing Mode
CO
tone
ABC2WXY
9 1
CO
tone
123
4 5 6
7
DIAL
talk
8 9
0 #
1. Lift the handset
2. Dial [291], CO line 1 is used for this call
3. Wait for CO dial tone
4. Dial the phone number
Note: (1) You may dial in from outside to access this function if Auto Attendant is activated.
(2) The remote access to this function is protected by the password. The FX-416 will
validate your password first before granting you the right to access this function. (For
information regarding Password Validation, please refer to “Password Validation” in
Convenient Station Programming section.)
(3) You may dial 9 for using any available CO line instead of a designated CO line.
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Direct Modem-CO Line Connection Mode
Smarthome.com, Inc. (800) SMART-HOME (949) 221-9200 http://smarthome.com
As other telephone exchange systems, the transmission speed of a modem connecting to the FX416 will be lower than the modem connecting directly to the telephone line. With special
hardware design and software control, you are able to re-route your modem directly to a CO line
through a relay to reach the maximum transmission speed allowed on the telephone line. You
may use either one of the 16 extensions for modem dialing, however the Direct Modem-CO Line
Connection (DMCC) is only available to the first 4 extensions, 01 to 04. Once the extension is in
DMCC mode, the extension will be routed to the designated CO line. After the modem
transmission is disconnected, the extension will be automatically return to the normal exchange
mode. The following is the reference table of the physical CO lines connected to the extensions in
DMCC mode:
Extension Number 01 02 03 04
CO Line Number 1 2 3 4
How:
To activate DMCC mode
29*,
1. Add prefix [29*,] to the access phone number
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To Answer Calls
Smarthome.com, Inc. (800) SMART-HOME (949) 221-9200 http://smarthome.com
When the FX-416 detects an incoming call, the system will start playing greeting message if it is
recorded and also activated. After the outside caller made a selection, say any extension number
from 201 to 216, the call will be directed to that extension. If the outside caller did not make any
selection, then the system will ring all extensions or ring the operator station if it has been
programmed.
Answering a Call
How:
talk
1. Lift the handset
Answering Doorphone
How:
talk
1. Lift the handset
2. Talk to the visitor
Call Pickup
Any extension can answer any ringing extension.
How:
ABC
2 # #
talk
1. Lift the handset
2. Dial [2##]
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Holding Calls
Smarthome.com, Inc. (800) SMART-HOME (949) 221-9200 http://smarthome.com
You may put an outside caller on hold while transferring the call or waiting for service.
How:
To put a call on hold
flash
dial
tone
talk
1. Flash the hookswitch
2. Will hear system dial tone, the call is on hold
To retrieve a call on hold
flash
talk
1. Flash the hookswitch, connection resumed
Transferring Calls
Outside calls may be transferred to any other extension.
How:
Notify the other extension
talk
flash
dial
tone
ABC
2
OPER
0
TUV
8
talk
1. Flash the hookswitch to put the outside caller on hold
2. Will hear system dial tone, then dial the extension number
3. Talk to the receiver
4. Hang up, the call is transferred
Transfer without notifying the other extension
talk
flash
dial
tone
ABC
2
OPER
0
TUV
8
1. Flash the hookswitch to put the outside caller on hold
2. Will hear system dial tone, then dial the extension number
3. Hang up, call is transferred
Transferring Call to Entry Menu of Voice Mail System
To transfer the outside caller to the voice mail system entry menu which announces the greeting
message of the voice mail system.
How:
talk
flash
dial
tone
ABC2TUV8JKL
5
1. Flash the hookswitch to put the outside caller on hold
2. Will hear system dial tone
3. Dial [285] to transfer to the entry menu of the voice mail system
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Transferring Call to Extension’s Voice Mailbox
Smarthome.com, Inc. (800) SMART-HOME (949) 221-9200 http://smarthome.com
To transfer the outside caller to an extension’s voice mailbox.
How:
talk
flash
dial
tone
ABC2TUV8JKL
5
ABC
2
OPER
0
DEF
3
1. Flash the hookswitch to put the outside caller on hold
2. Will hear system dial tone
3. Dial [285 203] to transfer the outside caller to the voice mailbox of extension 203
Call Waiting
Call waiting tone beeping during a conversation indicates there is an incoming call waiting. You
may switch between two outside parties. While the conversation with one of the outside parties is
terminated, you may either flash the hookswitch or hang up the phone to release the external line.
After the phone was hung up, it will ring again reminding there is another party still on hold.
How:
talk
call
waiting
flash
talk
flash
talk
1. Will hear call waiting tone (short beep)
2. Flash the hookswitch to put the 1st party on hold
3. Talk to the 2nd party
4. Flash the hookswitch to alternatively talk to either party
ringback
talk
talk
5. Once the conversation with one of the parties is terminated:
(1) Replace the handset and wait for Ring-Back
(2) Lift the handset and talk to the party on hold
Or
(1) Flash the hookswitch to talk to the other party on hold
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Call Splitting with Two External Lines
Smarthome.com, Inc. (800) SMART-HOME (949) 221-9200 http://smarthome.com
Allows you to switch between two outside parties. While the conversation with one of the
outside parties is terminated, you need to hang up the phone to release the external line. After the
phone is hung up, it will ring again reminding there is another party still on hold.
How:
talk
flash
dial
tone
WXY
9
CO
tone
1 2 3
4 5 6
7 8 9
talk
DIAL
0 #
flash
talk
1. Flash the hookswitch to put the 1st party on hold
2. Dial [9] to make an outside call on 2nd external line
3. Talk to the 2nd party
4. Flash the hookswitch to put the 2nd party on hold
5. Talk to the 1st party
6. Flash the hookswitch to alternatively talk to either party
ringback
talk
talk
7. Once the conversation with one of the parties is terminated:
(1) Replace the handset and wait for Ring-Back
(2) Lift the handset and talk to the party on hold
Call Splitting with an Extension and an External Line
When two extensions are in Intercom, one extension hears the call waiting tone during the
conversation, that extension user may switch between the external line and the other extension.
How:
talk
call
waiting
flash
talk
flash
talk
1. Hear call waiting tone
2. Flash the hookswitch to put the 1st party (other extension) on hold
3. Talk to the 2nd party (outside caller)
4. Flash the hookswitch to put the 2nd party on hold
5. Talk to the 1st party
6. Flash the hookswitch to alternatively talk to either party
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Conference Call
Smarthome.com, Inc. (800) SMART-HOME (949) 221-9200 http://smarthome.com
Allows a conference call among 1 external line and 2 internal extensions or 2 external lines and 1
internal extension.
How:
talk
flash
dial
tone
WXY
9
CO
tone
123
4 5 6
7
DIAL
talk
8 9
0 #
flash
DEF
3
talk
1. Flash the hookswitch to put the outside party on hold
2. Will hear system dial tone
3. Dial 2nd party (for outside party, dial 9 to access CO line)
4. Talk with the receiver
5. Flash the hookswitch
6. Dial [3] within 3 seconds, all 3 parties are in conference
Sending Flash to External Line
The FX-416 can send a Flash signal to the external line that may be used to access special
features of the phone company (such as Call Waiting and Three-Way Calling) or other PABX
systems.
How:
talk
flash
ABC2PRS
OPER
7
0
1. Flash hookswitch, while talking to an outside caller
2. Dial [270]
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Operator Station
Smarthome.com, Inc. (800) SMART-HOME (949) 221-9200 http://smarthome.com
The Operator Station requires the capabilities of handling multiple holds and transfers. The
following operations are especially for holding multiple calls and transferring calls:
Current Call on Hold and Call Pickup
To put current call into hold queue, then pick up a ringing extension.
How:
talk
flash
dial
tone
ABC
2 # #
talk
1. Flash the hookswitch to put the current caller on hold
2. Will hear system dial tone
3. Dial [2##] to pick up a ringing extension
Current Call on Hold and Calling Extension
To put current call into hold queue, then call an extension.
How:
talk
flash
dial
tone
ABC
2
OPER
0
MNO
6
talk
1. Flash the hookswitch to put the current caller on hold
2. Will hear system dial tone
3. Dial [206] to talk to extension 206
Current Call on Hold and Last Number Redial
To put current call into hold queue, then place a call to the last number you dialed.
How:
talk
flash
dial
tone
ABC2DEF3GHI
4
talk
1. Flash the hookswitch to put the current caller on hold
2. Will hear system dial tone
3. Dial [234] to call the last number you dialed
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