KASPERSKY Security Center 9 User Manual

Kaspersky Security Center Web-Console

User Guide

CONTENTS

ABOUT THIS GUIDE ..................................................................................................................................................... 5

In this document ....................................................................................................................................................... 5

Document conventions ............................................................................................................................................. 7

KASPERSKY SECURITY CENTER WEB-CONSOLE ................................................................................................... 8

SOFTWARE REQUIREMENTS ................................................................................................................................... 10

APPLICATION INTERFACE ........................................................................................................................................ 11

CONNECTING TO ADMINISTRATION SERVER ........................................................................................................ 13

Preparing to connect to Administration Server ....................................................................................................... 13

Connecting to Administration Server ...................................................................................................................... 13

NETWORK PROTECTION STATUS ........................................................................................................................... 17

Viewing information on computer status ................................................................................................................. 17

Viewing information on the protection status on computers.................................................................................... 19

Viewing information on the anti-virus application database state ........................................................................... 20

MANAGING COMPUTERS .......................................................................................................................................... 23

About computers. About administration groups ...................................................................................................... 23

Viewing a list of computers ..................................................................................................................................... 23

Viewing computer properties ................................................................ .................................................................. 25

INSTALLING ANTI-VIRUS APPLICATIONS ................................................................................................................ 28

About installing anti-virus applications .................................................................................................................... 28

About Update Agent ............................................................................................................................................... 28

About how to publish installation packages ............................................................................................................ 29

Remote installation mode ....................................................................................................................................... 29

Installing anti-virus applications to computer acting as Update Agent .............................................................. 30

Installing anti-virus application remotely ........................................................................................................... 33

Viewing information about the status of an anti-virus remote installation .......................................................... 39

Local installation mode ........................................................................................................................................... 40

Publishing installation packages ....................................................................................................................... 41

Viewing a list of published installation packages............................................................................................... 43

Cancelling publication of installation package ................................................................................................... 44

Installing anti-virus application by using published installation package ........................................................... 45

Installing an anti-virus application manually ...................................................................................................... 46

WORKING WITH REPORTS ....................................................................................................................................... 49

About reports .......................................................................................................................................................... 49

Actions on reports ................................................................................................................................................... 49

Viewing reports ....................................................................................................................................................... 50

Exporting reports .................................................................................................................................................... 51

Configuring report delivery...................................................................................................................................... 51

C O N T E N T S

CHANGING YOUR ACCOUNT PASSWORD .............................................................................................................. 54

LOGGING OFF KASPERSKY SECURITY CENTER WEB-CONSOLE ....................................................................... 55

GLOSSARY ................................................................................................................................................................. 56

KASPERSKY LAB ZAO ............................................................................................................................................... 58

INFORMATION ABOUT THIRD-PARTY CODE .......................................................................................................... 59

C++ JSON PARSER 4.03....................................................................................................................................... 59

FCGI-2.4.1-SNAP-0910052249 .............................................................................................................................. 59

ICU 4.4 (INTERNATIONAL COMPONENTS FOR UNICODE) ............................................................................... 60

MOD_FCGI-SNAP-0910052141 ............................................................................................................................. 60

TRADEMARK NOTICES .............................................................................................................................................. 62

INDEX .......................................................................................................................................................................... 63

Dear User!

Thank you for choosing our product. We hope that this document will help you in your work and will provide answers regarding this software product.

Warning! This document is the property of Kaspersky Lab ZAO (herein also referred to as Kaspersky Lab): all rights to this document are reserved by the copyright laws of the Russian Federation, and by international treaties. Illegal reproduction and distribution of this document or parts hereof will result in civil, administrative or criminal liability by applicable law.

Reproduction or distribution of any materials in any format, including translations, is allowed only with the written permission of Kaspersky Lab.

This document, and graphic images related to it, may only be used for informational, non-commercial, and personal purposes.

Kaspersky Lab reserves the right to amend this document without additional notification. You can find the latest version of this document at the Kaspersky Lab website, at http://www.kaspersky.com/docs.

Kaspersky Lab shall not be liable for the content, quality, relevance, or accuracy of any materials used in this document for which the rights are held by third parties, or for any potential or actual losses associated with the use of these materials.

Document revision date: 9/20/2011

http://www.kaspersky.com

http://support.kaspersky.com/

ABOUT THIS GUIDE

IN THIS SECTION

In this document ................................................................................................................................................................ 5

Document conventions ...................................................................................................................................................... 6

This document provides information and step-by-step instructions for Kaspersky Security Center Web-Console.

This guide is aimed at system administrators and other IT specialists who manage anti-virus protection in organizations that use Kaspersky Lab products through an anti-virus protection service provider. These technicians are referred to as client administrators in this guide.

If you have questions about how to use Kaspersky Security Center Web-Console, you can find answers in this User Guide and in the integrated Help system. To get Help, open the main application window and click the button .

IN THIS DOCUMENT

This document consists of sections with descriptions of features and instructions, glossary and index.

Kaspersky Security Center Web-Console (see page 8)

This section contains general information about Kaspersky Security Center Web-Console, its purpose, and its architecture.

Software requirements (see page 10)

This section lists the software that must be installed before you start using the application.

Application interface (see page 11)

This section describes the purpose of tabs and other interface elements located on the main page of the Kaspersky Security Center Web-Console web portal.

Connecting to Administration Server (see page 13)

This section tells you how to prepare for connection and how to connect to Administration Server by using Kaspersky Security Center Web-Console.

Network protection status (see page 17)

This section tells you how to find information on the anti-virus protection status of network computers managed by an Administration Server to which the application is connected.

Managing computers (see page 23)

This section provides information about your network computers and administration groups and tells you how to view lists and computer properties.

U S E R GU I D E

Installing anti-virus applications (see page 28)

This section details remote and local installation of anti-virus applications on the computers in your network.

Working with reports (see page 49)

This section describes how to perform the following operations on reports provided by the Administration Server to which the application is connected: view, print, send by email, and save report data to file.

Changing your account password (see page 54)

This section tells you how to create a new password for your account.

Logging off Kaspersky Security Center Web-Console (see page 55)

This section tells you how to exit the application safely.

Glossary

This section explains terms used in this document.

Kaspersky Lab ZAO (see page 58)

This section contains information on Kaspersky Lab ZAO.

Information on third-party code (see page 59)

This section covers the third-party code used in the application.

Trademark notices (see page 62)

This section contains information about the trademarks used in these documents and their respective owners.

Index

Using this section, you can easily find the required data in the document.

A B O U T T H I S GU I D E

SAMPLE TEXT

DOCUMENT CONVENTIONS DESCRIPTION

Note that...

Warnings are highlighted in red and enclosed in frames. Warnings contain important information: for example, information related to operations critical to computer safety.

It is recommended to use...

Notes are framed in dotted-line box. Notes contain additional detail and reference information.

Example:

...

Example blocks have a yellow background, and the heading "Example".

Update means...

New terms are italic.

ALT+F4

Names of keyboard keys are bold and are all uppercase. Names of the keys followed by a plus sign (+) indicate a combination of keys.

Enable

Names of interface elements are bold; for example, input fields, menu commands, and buttons.

To configure a task schedule:

Procedure headings are italic.

help

Text in the command line and text of messages displayed on the screen have a special font.

Variables are enclosed in angle brackets. Instead of a variable, the corresponding value must be entered in each case; angle brackets are omitted.

DOCUMENT CONVENTIONS

Document conventions used in this document are described in the following table.

Table 1. Document conventions

KASPERSKY SECURITY CENTER WEBCONSOLE

Kaspersky Security Center Web-Console is a web application designed to manage the anti-virus protection status of corporate networks that are protected by Kaspersky Lab anti-virus applications.

Using the application, you can do the following:

 Manage the anti-virus protection status of the enterprise

 Install Kaspersky Lab anti-virus applications on network computers

 View reports on anti-virus protection status

 Manage the delivery of reports to interested parties: system administrators and other IT specialists

Kaspersky Security Center Web-Console works from the service provider that provides anti-virus protection to your network. The anti-virus protection provider is responsible for application installation and maintenance. You do not have to install and run Kaspersky Security Center Web-Console on your computer to work with it. All you need is a web browser (see section "Software requirements" on page 10).

The following figure shows how Kaspersky Security Center Web-Console works.

Figure 1. Operating layout

You use your web browser to connect to Kaspersky Security Center Web-Console. The web browser establishes a secure (HTTPS) connection with Kaspersky Security Center Web-Console.

Kaspersky Security Center Web-Console interacts with Administration Server, which is located at the anti-virus protection service provider. Administration Server is a Kaspersky Security Center component that manages Kaspersky Lab antivirus applications installed on your network's computers. Administration Server connects to the computers of your network over channels protected by the Secure Socket Layer (SSL) protocol.

K A S P E RS K Y S E C U R I T Y C E N T E R W EB- C O N S O L E

Kaspersky Security Center Web-Console is a web interface that ensures communication between your computer and Administration Server over a web browser.

The following process describes how Kaspersky Security Center Web-Console works:

1. Use a web browser to connect to Kaspersky Security Center Web-Console, where the pages of the application web portal are displayed.

2. Use the web portal management tools to select an option to get information from Administration Server or to get an Administration Server management command. Kaspersky Security Center Web-Console performs the following operations:

 If you choose to receive information (for example, to view a list of computers), Kaspersky Security Center

Web-Console sends a request for information to the Administration Server, receives the necessary data, and sends it to the web browser in a format suitable for viewing.

 If you choose a management command (for example, remote installation of an anti-virus application),

Kaspersky Security Center Web-Console receives the command from the web browser and sends it to Administration Server. Then the application receives the result from Administration Server and sends it to the web browser in an easy-to-view format.

SOFTWARE REQUIREMENTS

This section lists software requirements for working with Kaspersky Security Center Web-Console.

You gain access to Kaspersky Security Center Web-Console through web browser. The following are the types and versions of web browsers, and the types and versions of operating systems that you can use to work with the application.

 Microsoft® Internet Explorer® 7.0 or above on one of the following systems:

 Microsoft Windows® XP Professional with Service Pack 2 (SP2) or later installed

 Microsoft Windows 7.

 Firefox™ 3.6 on one of the following systems:

 Windows operating systems:

 Microsoft Windows XP Professional with Service Pack 2 (SP2) or later installed;

 Microsoft Windows 7.

 Linux® 32 bit operating systems:

 Fedora® 10;

 SUSE Linux Enterprise Desktop 10 with installed Service Pack 2;

 Debian GNU/Linux 5;

 Mandriva Corporate Desktop 4

 Ubuntu 9.10 Server Edition

 Ubuntu 9.10 Desktop Edition

 Linux 64 bit operating systems:

 Red Hat® Enterprise Linux® 5.3 server;

 SUSE Linux Enterprise Server 10 SP2;

 SUSE Linux Enterprise Server 11;

 OpenSUSE Linux 11.1;

 Ubuntu 9.10 Server Edition

 Safari 4 on one of the following operating Apple systems:

 Mac OS X 10.4 (Tiger)  Mac OS X 10.5 (Leopard)

 Mac OS X 10.6 (Snow Leopard).

APPLICATION INTERFACE

After connection to Administration Server is established through a web browser, the main window of Kaspersky Security Center Web-Console opens (see the following figure).

Figure 2. Main application window

The upper part of the main window contains the following interface elements:

 The Protection Status, Computers and Reports tabs—To access the basic application features.

 Icon —To get context-sensitive help.

 The Change password link—To change the password of the account.

 The Exit link—To exit the application.

The informational area is the principal part of the main application window. The contents of the informational area vary according to the tab that is selected:

 Protection Status: Contains information on the protection status of network computers. The informational area

of the tab is divided into three parts. In the left part of the window you can click one of three items: Computer status, Real-time protection status and Update status. The results pane displays a pie chart with statistical information. The list pane in the lower part of the window displays the statuses of computers.

 Computers: Designed to get information on administration groups and computers. The informational area of the

tab is divided into two parts. The menu contains administration groups. The results pane displays a list of computers within a selected administration group.

 Reports: Designed for viewing reports. The informational area of the tab is divided into two parts. The menu

contains reports. The results pane displays the content of a selected report.

U S E R GU I D E

In the lower part of the main application window are links that duplicate the tabs.

PREPARING TO CONNECT TO ADMINISTRATION SERVER

Before connecting to Administration Server, do the following: Prepare your web browser for work and collect the data required to establish the connection (an address to connect to the Administration Server and account settings: user name and password).

Preparing the web browser

Before connecting to the Administration Server, make sure the following components are supported by your web browser:

 JavaScript

 Cookies

If support of these components is disabled, enable it. You can find information in the browser Help about how to enable support of JavaScript and cookies in your web browser.

Receiving data for the connection

To connect to Administration Server, you must have the following data:

 Web portal address in the form https://<Domain_name>:<Port>

 User name

 Password

You can get this information from your service provider.

CONNECTING TO ADMINISTRATION SERVER

To connect to Administration Server:

1. Start the web browser.

2. In the Address bar of the web browser, enter the web portal address that you received from the service provider administrator (see section "Preparing to connect to Administration Server" on page 13), and click ENTER.

U SER G U I D E

If you connect to the Administration Server for the first time, your web browser will display the License Agreement window (see the figure below). If you have connected to the Administration Server before, the web

browser will display a window asking you to enter the user name and password.

3. If you connect to the Administration Server for the first time, in the License Agreement window perform the following actions:

a. Read the License Agreement carefully. If you accept the terms, select the I accept the terms of the

License Agreement check box.

b. Click the Continue button.

Figure 3. License Agreement

On the web portal page of the application, a dialog box opens, asking you for your user name and password (see the following figure).

4. In the User name text box enter your account name.

C O N N E C T I N G T O AD M I N I S T R A T I O N S E R V E R

5. In the Password text box, enter the password of your account.

Figure 4. Entering user name and password

6. Specify an Administration Server to which you want to connect:

a. Open the Specify Administration Server drop-down section by clicking the button .

b. In the Administration Server text box enter the name of Administration Server to which you want to

connect (see the following figure).

Figure 5. Selecting an Administration Server

U S E R GU I D E

7. Click the Log in button.

The main application window opens (see section "Application interface" on page 11).

If connection to Administration Server completes with an error, to resolve this issue, contact the administrator of your service provider.

NETWORK PROTECTION STATUS

IN THIS SECTION

Viewing information on computer status.......................................................................................................................... 17

Viewing information on the protection status on computers ............................................................................................ 19

Viewing information on the anti-virus application database state .................................................................................... 20

Kaspersky Security Center Web-Console allows you to receive information about the anti-virus protection status of network computers that are managed by Administration Server.

You can receive the following information about the state of computers in your network:

 Computer status – information on the status of computers in your network.

A computer can have one of three statuses:

 OK—The computer is protected.

 Warning—The level of computer protection is reduced.

 Critical—The level of computer protection is reduced substantially.

The Administration Server assigns a status to the computer based on information about its protection status. The Administration Server assigns the Warning or Critical status to a computer if there are factors that lower the protection status of the computer (such as inactivity of an anti-virus application, out-of-date databases, or a large number of infected objects). The list of factors for Warning and Critical statuses is created by the service provider's administrator.

 Real-time protection status—Information on the status of a protection component in anti-virus applications

installed on your network computers.

 Update status—Information on the database update status of an anti-virus application on your network

computers.

VIEWING INFORMATION ON COMPUTER STATUS

To view information on computers in your network:

1. Open the main application window (see section "Application interface" on page 11).

2. Click the Protection Status tab.

U S E R GU I D E

The Computer status item in the menu is selected (see the following figure).

Figure 6. Computers status

The results pane displays a pie chart. It shows the numbers and percentages of computers with Critical, Warning and OK statuses.

The lower part of the window contains a list of computers. The list of computers contains the following information:

 Computer name. Name in which a computer is registered in the network.

 Status (OK, Warning, Critical). Information about computer status.

 Description. Messages that explain the causes of the lowered protection levels on computers that have

Warning and Critical statuses (such as Real-time protection is paused or The update task has not been started in more than 3 days).

To view information about a specific computer, use the following interface elements to locate the computer in the list:

Critical button – Displays computers that have Critical status.

Warning button – Displays computers that have Warning status.

OK button – Displays computers that have OK status.

Buttons – Goes to the next / previous first / last page of the computer list.

Icon —Filters computer names in the computer list in ascending or descending alphabetical order.

Icon —Updates the computer list.

<Computer name> link—Goes to the <Computer name> properties page.

N E T W O R K P R O T E C T I O N S T A T U S

KASPERSKY Security Center 9 User Manual

Specifications and Main Features

Frequently Asked Questions

User Manual

ABOUT THIS GUIDE

IN THIS DOCUMENT

DOCUMENT CONVENTIONS

SOFTWARE REQUIREMENTS

APPLICATION INTERFACE

PREPARING TO CONNECT TO ADMINISTRATION SERVER

CONNECTING TO ADMINISTRATION SERVER

NETWORK PROTECTION STATUS

VIEWING INFORMATION ON COMPUTER STATUS