KASPERSKY Internet Security 2012 User Manual [lv]
Kaspersky Internet Security 2012
User Guide
APPLICATION VERSION: 12.0
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Dear User!
Thank you for choosing our product. We hope that you will find this documentation useful and that it will provide answers
to most of your questions that may arise.
Warning! This document is the property of Kaspersky Lab ZAO (herein also referred to as Kaspersky Lab): all rights to
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This document may be amended without prior notification. The latest version of this document can be found on the
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Kaspersky Lab assumes no liability for the content, quality, relevance, or accuracy of any materials used in this
document the rights to which are held by third parties, or for any potential damages associated with the use of such
documents.
This document uses registered trademarks and service marks which are the property of their respective owners.
Document revision date: 4/19/2011
© 1997-2011 Kaspersky Lab ZAO. All Rights Reserved.
http://www.kaspersky.com
http://support.kaspersky.com
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CONTENT
ABOUT THIS GUIDE ..................................................................................................................................................... 9
In this guide .............................................................................................................................................................. 9
Document conventions ........................................................................................................................................... 11
SOURCES OF INFORMATION ABOUT THE APPLICATION ..................................................................................... 12
Sources of information for independent research ................................................................................................... 12
Discussing Kaspersky Lab applications on the Forum ........................................................................................... 13
Contacting the Sales Department ........................................................................................................................... 13
Contacting the Documentation Development Team by email ................................................................................. 13
KASPERSKY INTERNET SECURITY.......................................................................................................................... 14
What's new ................................................................................................ ................................ ............................. 14
Distribution kit ......................................................................................................................................................... 14
Service for registered users .................................................................................................................................... 15
Hardware and software requirements ..................................................................................................................... 15
INSTALLING AND REMOVING THE APPLICATION .................................................................................................. 17
Standard installation procedure .............................................................................................................................. 17
Step 1. Searching for a newer version of the application .................................................................................. 18
Step 2. Making sure the system meets the installation requirements ............................................................... 18
Step 3. Selecting installation type ..................................................................................................................... 19
Step 4. Reviewing the license agreement ......................................................................................................... 19
Step 5. Kaspersky Security Network Data Collection Statement ...................................................................... 19
Step 6. Searching for incompatible applications ............................................................................................... 19
Step 7. Selecting the destination folder ............................................................................................................. 20
Step 8. Preparing for installation ....................................................................................................................... 20
Step 9. Installing ............................................................................................................................................... 21
Step 10. Finishing the installation ..................................................................................................................... 21
Step 11. Activating the application .................................................................................................................... 21
Step 12. Registering a user............................................................................................................................... 21
Step 13. Completing the activation ................................................................................................................... 22
Updating the previous version of Kaspersky Internet Security................................................................................ 22
Step 1. Searching for a newer version of the application .................................................................................. 23
Step 2. Making sure the system meets the installation requirements ............................................................... 23
Step 3. Selecting installation type ..................................................................................................................... 24
Step 4. Reviewing the license agreement ......................................................................................................... 24
Step 5. Kaspersky Security Network Data Collection Statement ...................................................................... 24
Step 6. Searching for incompatible applications ............................................................................................... 24
Step 7. Selecting the destination folder ............................................................................................................. 25
Step 8. Preparing for installation ....................................................................................................................... 25
Step 9. Installing ............................................................................................................................................... 26
Step 10. Wizard completion .............................................................................................................................. 26
Non-standard installation scenarios ........................................................................................................................ 26
Getting started ........................................................................................................................................................ 27
Removing the application ....................................................................................................................................... 27
Step 1. Saving data for reuse............................................................................................................................ 27
Step 2. Confirmation of application removal...................................................................................................... 28
U S E R G U I DE
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Step 3. Removing the application. Completing removal .................................................................................... 28
LICENSING THE APPLICATION ................................................................................................................................. 29
About the End User License Agreement ................................................................................................................ 29
About data provision ............................................................................................................................................... 29
About the license .................................................................................................................................................... 29
About the activation code ....................................................................................................................................... 30
APPLICATION INTERFACE ........................................................................................................................................ 31
The notification area icon........................................................................................................................................ 31
The context menu ................................................................................................................................................... 32
The Kaspersky Internet Security main window ....................................................................................................... 33
Notification windows and pop-up messages ........................................................................................................... 34
The application settings window ............................................................................................................................. 36
The Kaspersky Gadget ........................................................................................................................................... 37
News Agent ............................................................................................................................................................ 37
STARTING AND STOPPING THE APPLICATION ...................................................................................................... 38
Enabling and disabling automatic launch ............................................................................................................... 38
Launching and closing the application manually ..................................................................................................... 38
MANAGING THE COMPUTER PROTECTION ............................................................................................................ 39
Diagnostics and elimination of problems in your computer protection .................................................................... 39
Enabling and disabling the protection ..................................................................................................................... 40
Pausing and resuming protection ........................................................................................................................... 41
SOLVING TYPICAL TASKS ......................................................................................................................................... 43
How to activate the application ............................................................................................................................... 43
How to purchase or renew a license ....................................................................................................................... 44
What to do when application notifications appear ................................................................................................... 45
How to update application databases and modules .............................................................................................. 45
How to scan critical areas of your computer for viruses ........................................................................................ 46
How to scan a file, folder, disk, or another object for viruses .................................................................................. 46
How to perform a full scan of your computer for viruses ........................................................................................ 48
How to scan your computer for vulnerabilities ........................................................................................................ 48
How to protect your personal data against theft ..................................................................................................... 48
Protection against phishing ............................................................................................................................... 49
Protection against data interception at the keyboard ........................................................................................ 50
Protection of confidential data entered on websites .......................................................................................... 51
What to do if you suspect an object is infected with a virus .................................................................................... 51
How to run an unknown application without doing any harm to the system ........................................................... 52
What to do with a large number of spam messages ............................................................................................... 52
What to do if you suspect your computer is infected .............................................................................................. 53
How to restore a file that has been deleted or disinfected by the application ........................................................ 54
How to create and use a Rescue Disk .................................................................................................................... 54
Creating a Rescue Disk .................................................................................................................................... 55
Starting the computer from the Rescue Disk..................................................................................................... 57
How to view the report on the application's operation ............................................................................................. 57
How to restore default application settings ............................................................................................................. 58
How to transfer settings to Kaspersky Internet Security installed on another computer ......................................... 59
How to use the Kaspersky Gadget ......................................................................................................................... 59
How to know the reputation of an application ......................................................................................................... 61
C O N T E N T
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ADVANCED APPLICATION SETTINGS ...................................................................................................................... 62
General protection settings ..................................................................................................................................... 63
Restricting access to Kaspersky Internet Security ............................................................................................ 63
Selecting a protection mode.............................................................................................................................. 64
Scan ....................................................................................................................................................................... 64
Virus scan ......................................................................................................................................................... 64
Vulnerability Scan ............................................................................................................................................. 72
Managing scan tasks. Task Manager ............................................................................................................... 72
Update .................................................................................................................................................................... 72
Selecting an update source............................................................................................................................... 73
Creating the update startup schedule ............................................................................................................... 75
Rolling back the last update .............................................................................................................................. 76
Running updates under a different user account .............................................................................................. 76
Using a proxy server ......................................................................................................................................... 77
File Anti-Virus ......................................................................................................................................................... 77
Enabling and disabling File Anti-Virus ............................................................................................................... 78
Automatically pausing File Anti-Virus ................................................................................................................ 78
Creating the protection scope of File Anti-Virus ................................................................................................ 79
Changing and restoring the file security level.................................................................................................... 80
Selecting file scan mode ................................................................................................................................... 80
Using heuristic analysis when working with File Anti-Virus ............................................................................... 81
Selecting file scan technology ........................................................................................................................... 81
Changing the action to take on infected files..................................................................................................... 81
Scan of compound files by File Anti-Virus ................................ ......................................................................... 82
Optimizing file scan ........................................................................................................................................... 83
Mail Anti-Virus ........................................................................................................................................................ 83
Enabling and disabling Mail Anti-Virus .............................................................................................................. 84
Creating the protection scope of Mail Anti-Virus ............................................................................................... 84
Changing and restoring the email security level ................................................................................................ 85
Using heuristic analysis when working with Mail Anti-Virus ............................................................................. 86
Changing the action to take on infected email messages ................................................................ ................. 86
Filtering attachments in email messages .......................................................................................................... 86
Scan of compound files by Mail Anti-Virus ........................................................................................................ 87
Email scanning in Microsoft Office Outlook ....................................................................................................... 87
Email scanning in The Bat! ............................................................................................................................... 87
Web Anti-Virus ........................................................................................................................................................ 88
Enabling and disabling Web Anti-Virus ................................................................................................ ............. 89
Changing and restoring the web traffic security level ........................................................................................ 90
Changing the action to take on dangerous objects from web traffic ................................................................. 90
Checking URLs on web pages .......................................................................................................................... 90
Using heuristic analysis when working with Web Anti-Virus ............................................................................. 93
Blocking dangerous scripts ............................................................................................................................... 93
Scan optimization .............................................................................................................................................. 94
Controlling access to regional domains ............................................................................................................ 94
Controlling access to online banking services................................................................................................... 95
Creating a list of trusted addresses ................................................................................................................... 95
IM Anti-Virus ........................................................................................................................................................... 96
Enabling and disabling IM Anti-Virus ................................................................................................................ 96
U S E R G U I DE
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Creating the protection scope of IM Anti-Virus .................................................................................................. 96
Checking URLs in messages from IM clients .................................................................................................... 97
Using heuristic analysis when working with IM Anti-Virus ................................................................................. 97
Proactive Defense .................................................................................................................................................. 97
Enabling and disabling Proactive Defense ................................ ........................................................................ 98
Creating a group of trusted applications ........................................................................................................... 98
Using the dangerous activity list ........................................................................................................................ 99
Changing the action to be taken on applications' dangerous activity ................................................................ 99
System Watcher ..................................................................................................................................................... 99
Enabling and disabling System Watcher ......................................................................................................... 100
Using patterns of dangerous activity (BSS)..................................................................................................... 100
Rolling back a malicious program's actions .................................................................................................... 101
Application Control ............................................................................................................................................... 101
Enabling and disabling Application Control ..................................................................................................... 102
Placing applications into groups ...................................................................................................................... 102
Viewing application activity ............................................................................................................................. 103
Modifying a group and restoring the default group .......................................................................................... 103
Working with Application Control rules ............................................................................................................ 104
Interpreting data on application usage by the participants of the Kaspersky Security Network ...................... 108
Network protection ................................................................................................................................................ 109
Firewall............................................................................................................................................................ 109
Network Attack Blocker ................................................................................................................................... 113
Encrypted connections scan ........................................................................................................................... 116
Network Monitor .............................................................................................................................................. 118
Configuring the proxy server ........................................................................................................................... 118
Creating a list of monitored ports .................................................................................................................... 119
Anti-Spam ............................................................................................................................................................. 120
Enabling and disabling Anti-Spam .................................................................................................................. 121
Changing and restoring the spam protection level .......................................................................................... 122
Training Anti-Spam ......................................................................................................................................... 122
Checking URLs in email messages ................................................................................................................ 125
Detecting spam by phrases and addresses. Creating lists ............................................................................. 125
Regulating threshold values of the spam rate ................................................................................................. 130
Using additional features affecting the spam rate ........................................................................................... 131
Selecting a spam recognition algorithm .......................................................................................................... 131
Adding a label to the message subject ........................................................................................................... 132
Scanning messages from Microsoft Exchange Server .................................................................................... 132
Configuring spam processing by mail clients .................................................................................................. 132
Anti-Banner ........................................................................................................................................................... 135
Enabling and disabling Anti-Banner ................................................................................................................ 135
Selecting a scan method ................................................................ ................................ ................................. 135
Creating lists of blocked and allowed banner addresses ................................................................................ 136
Exporting and importing lists of addresses ..................................................................................................... 136
Safe Run for Applications and Safe Run for Websites ......................................................................................... 137
About Safe Run ............................................................................................................................................... 138
About Safe Run for Websites .......................................................................................................................... 141
Using a shared folder ...................................................................................................................................... 143
Parental Control .................................................................................................................................................... 143
Configuring a user's Parental Control ............................................................................................................. 144
C O N T E N T
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Viewing reports of a user's activity .................................................................................................................. 153
Trusted zone ......................................................................................................................................................... 154
Creating a list of trusted applications .............................................................................................................. 154
Creating exclusion rules ................................................................ ................................ .................................. 155
Performance and compatibility with other applications ................................................................ ......................... 155
Selecting detectable threat categories ............................................................................................................ 156
Battery saving ................................................................................................................................................. 156
Advanced Disinfection .................................................................................................................................... 156
Distributing computer resources when scanning for viruses ........................................................................... 157
Running tasks in background mode ................................................................................................................ 157
Full-screen mode. Gaming Profile ................................................................................................................... 158
Kaspersky Internet Security self-defense ............................................................................................................. 159
Enabling and disabling self-defense ............................................................................................................... 159
Protection against external control .................................................................................................................. 159
Quarantine and Backup ........................................................................................................................................ 160
Storing files in Quarantine and Backup ........................................................................................................... 160
Working with quarantined files ........................................................................................................................ 161
Working with objects in Backup ...................................................................................................................... 162
Scanning files in Quarantine after an update .................................................................................................. 163
Additional tools for better protection of your computer ......................................................................................... 163
Privacy Cleaner ............................................................................................................................................... 164
Configuring a browser for safe work ............................................................................................................... 165
Rolling back changes made by Wizards ......................................................................................................... 167
Reports ................................................................................................................................................................. 167
Creating a report for the selected protection component ................................................................................ 168
Data filtering .................................................................................................................................................... 168
Events search ................................................................................................................................................. 169
Saving a report to file ...................................................................................................................................... 170
Storing reports ................................................................................................................................................ 170
Clearing application reports ............................................................................................................................ 170
Recording non-critical events into the report ................................................................................................... 171
Configuring the notification of report availability .............................................................................................. 171
Application appearance. Managing active interface elements .............................................................................. 171
Translucence of notification windows .............................................................................................................. 171
Animation of the application icon in the notification area ................................................................................ 172
Text on Microsoft Windows logon screen........................................................................................................ 172
Notifications .......................................................................................................................................................... 172
Enabling and disabling notifications ................................................................................................................ 172
Configuring the notification method ................................................................................................................. 173
Disabling news delivery .................................................................................................................................. 174
Kaspersky Security Network ................................................................................................................................. 174
Enabling and disabling participation in Kaspersky Security Network .............................................................. 175
Verifying connection to Kaspersky Security Network ...................................................................................... 175
TESTING THE APPLICATION'S OPERATION .......................................................................................................... 176
About the test file EICAR ...................................................................................................................................... 176
Testing the application's functioning using the test file EICAR ............................................................................. 176
About the types of the test file EICAR .................................................................................................................. 177
U S E R G U I DE
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CONTACTING THE TECHNICAL SUPPORT SERVICE ........................................................................................... 179
How to get technical support ................................................................................................................................ 179
Using the trace file and the AVZ script ................................................................................................................. 179
Creating a system state report ........................................................................................................................ 180
Creating a trace file ......................................................................................................................................... 180
Sending data files ........................................................................................................................................... 180
AVZ script execution ....................................................................................................................................... 181
Technical support by phone .................................................................................................................................. 182
Obtaining technical support via My Kaspersky Account ....................................................................................... 182
APPENDIX ................................................................................................................................................................. 184
Working with the application from the command line ............................................................................................ 184
Activating the application ................................................................................................................................ 185
Starting the application ................................................................................................................................... 186
Stopping the application ................................................................................................ .................................. 186
Managing application components and tasks ................................................................................................. 186
Virus scan ....................................................................................................................................................... 188
Updating the application ................................................................................................................................. 190
Rolling back the last update ............................................................................................................................ 191
Exporting protection settings ........................................................................................................................... 191
Importing protection settings ........................................................................................................................... 191
Creating a trace file ......................................................................................................................................... 192
Viewing Help ................................................................................................................................................... 192
Return codes of the command line ................................................................................................................. 193
Kaspersky Internet Security notifications list ......................................................................................................... 194
Notifications in any protection mode ............................................................................................................... 194
Notifications in interactive protection mode ..................................................................................................... 201
GLOSSARY ............................................................................................................................................................... 212
KASPERSKY LAB ZAO ............................................................................................................................................. 221
INFORMATION ABOUT THIRD-PARTY CODE ........................................................................................................ 222
INDEX ........................................................................................................................................................................ 223
9
ABOUT THIS GUIDE
IN THIS SECTION:
In this guide ....................................................................................................................................................................... 9
Document conventions .................................................................................................................................................... 11
Greetings from Kaspersky Lab specialists!
This guide contains information about how to install, configure, and use Kaspersky Internet Security. We hope that
information provided by this guide, will help you work with the application with the maximum of ease.
This guide is intended to:
help you install, activate, and use Kaspersky Internet Security;
ensure a quick search of information on application-related issues;
describe additional sources of information about the application and ways of cooperating with the Technical
Support Service.
For proper use of the application, you should have basic computer skills: be acquainted with the interface of the
operating system that you use, handle the main techniques specific for that system, know how to work with email and the
Internet.
IN THIS GUIDE
This guide comprises the following sections.
Sources of information about the application
This section describes sources of information about the application and lists websites that you can use to discuss the
application's operation.
Kaspersky Internet Security
This section describes the application's features and provides brief information about the application's functions and
components. You will learn what items are included in the distribution kit, and what services are available for registered
users of the application. This section provides information about software and hardware requirements that a computer
should meet to allow a user to install the application on it.
Installing and removing the application
This section provides information about how to install the application on a computer and how to uninstall it.
Licensing the application
This section provides information about general terms related to the application activation. Read this section to learn
more about the purpose of the license agreement, license types, ways of activating the application, and the license
renewal.
U S E R G U I DE
10
Application interface
This section provides information about basic elements of the graphic interface of the application: application icon and
application icon context menu, main window, settings window, and notification windows.
Starting and stopping the application
This section contains information on starting and shutting down the application.
Managing the computer protection
This section provides information about how to detect threats to the computer's security and how to configure the security
level. Read this section to learn more about how to enable, disable, and pause the protection when using the application.
Solving typical tasks
This section provides information about how to resolve the most common issues related to protection of the computer
using the application.
Advanced application settings
This section provides detailed information about how to configure each of the application components.
Testing the application's operation
This section provides information about how to ensure that the application detects viruses and their modifications and
performs the correct actions on them.
Contacting the Technical Support Service
This section provides information about how to contact the Technical Support Service at Kaspersky Lab.
Appendix
This section provides information that complements the document text.
Glossary
This section contains a list of terms mentioned in the document and their respective definitions.
Kaspersky Lab ZAO
This section provides information about Kaspersky Lab.
Information about third-party code
This section provides information about the third-party code used in the application.
Index
This section allows you to quickly find required information within the document.
A B O U T T H I S G U I D E
11
SAMPLE TEXT
DOCUMENT CONVENTIONS DESCRIPTION
Note that...
Warnings are highlighted with red color and boxed.
Warnings provide information about probable unwanted actions that may lead to
data losses or failures in the computer's operation.
It is recommended to use...
Notes are boxed.
Notes may contain useful hints, recommendations, specific values, or important
particular cases in the application's operation.
Example:
...
Examples are set out on a yellow background under the heading "Example".
Update means...
The Databases are out of date event
occurs.
The following semantic elements are italicized in the text:
new terms;
names of application statuses and events.
Press ENTER.
Press ALT+F4.
Names of keyboard keys appear in a bold typeface and are capitalized.
Names of keys connected by a + (plus) sign indicate the use of a key
combination. Those keys should be pressed simultaneously.
Click the Enable button.
Names of application interface elements, such as entry fields, menu items, and
buttons, are set off in bold.
To configure a task schedule:
Introductory phrases of instructions are italicized and accompanied by the arrow
sign.
Enter help in the command line.
The following message then appears:
Specify the date in dd:mm:yy
format.
The following types of text content are set off with a special font:
text in the command line;
text of messages displayed on the screen by the application;
data that the user should enter.
<IP address of your
computer>
Variables are enclosed in angle brackets. Instead of a variable, the
corresponding value should be inserted, with angle brackets omitted.
DOCUMENT CONVENTIONS
The text herein is accompanied by semantic elements that should be given particular attention – warnings, hints,
examples.
Document conventions are used to highlight semantic elements. Document conventions and examples of their use are
shown in the table below.
Table 1. Document conventions
12
SOURCES OF INFORMATION ABOUT THE
IN THIS SECTION:
Sources of information for independent research ............................................................................................................ 12
Discussing Kaspersky Lab applications on the Forum .................................................................................................... 13
Contacting the Sales Department ................................................................................................................................... 13
Contacting the Documentation Development Team by email .......................................................................................... 13
APPLICATION
This section describes sources of information about the application and lists websites that you can use to discuss the
application's operation.
You can select the most suitable information source, depending on the issue's level of importance and urgency.
SOURCES OF INFORMATION FOR INDEPENDENT RESEARCH
You can use the following sources to find information about the application:
the application page on the Kaspersky Lab website;
the application page on the Technical Support Service website (Knowledge Base);
online help;
documentation.
If you cannot solve an issue on your own, we recommend that you contact the Technical Support Service at Kaspersky
Lab (see section "Technical support by phone" on page 182).
To use information sources on the Kaspersky Lab website, an Internet connection should be established.
The application page on the Kaspersky Lab website
The Kaspersky Lab website features an individual page for each application.
On such a page (http://www.kaspersky.com/kaspersky_internet_security), you can view general information about an
application, its functions and features.
The page http://www.kaspersky.com features a URL to the eStore. There you can purchase or renew the application.
The application page on the Technical Support Service website (Knowledge Base)
Knowledge Base is a section of the Technical Support Service website that provides recommendations on how to work
with Kaspersky Lab applications. Knowledge Base comprises reference articles grouped by topics.
S O U R C E S O F I NF O R M A T I O N A B O U T T H E AP P L I C A T I O N
13
On the page of the application in the Knowledge Base (http://support.kaspersky.com/kis2012), you can read articles that
provide useful information, recommendations, and answers to frequently asked questions on how to purchase, install,
and use the application.
Articles may provide answers to questions that are out of scope of Kaspersky Internet Security, being related to other
Kaspersky Lab applications. They also may contain news from the Technical Support Service.
Online help
The online help of the application comprises help files.
The context help provides information about each window of the application, listing and describing the corresponding
settings and a list of tasks.
The full help provides detailed information about how to manage the computer's protection using the application.
Documentation
The application user guide provides information about how to install, activate, and configure the application, as well as
application operation data. The document also describes the application interface and provides ways of solving typical
user tasks while working with the application.
DISCUSSING KASPERSKY LAB APPLICATIONS ON THE FORUM
If your question does not require an urgent answer, you can discuss it with Kaspersky Lab specialists and other users on
our Forum (http://forum.kaspersky.com).
In this forum you can view existing topics, leave your comments, create new topics.
CONTACTING THE SALES DEPARTMENT
If you have any questions on how to select, purchase, or renew the application, you can contact our Sales Department
specialists in one of the following ways:
By calling our HQ office in Moscow by phone (http://www.kaspersky.com/contacts).
By sending a message with your question to sales@kaspersky.com.
The service is provided in Russian and English.
CONTACTING THE DOCUMENTATION DEVELOPMENT TEAM BY EMAIL
To contact the Documentation Development Team, send an email to docfeedback@kaspersky.com. Please use
"Kaspersky Help Feedback: Kaspersky Internet Security" as the subject line in your message.
14
KASPERSKY INTERNET SECURITY
IN THIS SECTION:
What's new ................................ ................................................................ ...................................................................... 14
Distribution kit .................................................................................................................................................................. 14
Service for registered users ............................................................................................................................................ 15
Hardware and software requirements ............................................................................................................................. 15
This section describes the application's features and provides brief information about the application's functions and
components. You will learn what items are included in the distribution kit, and what services are available for registered
users of the application. This section provides information about software and hardware requirements that a computer
should meet to allow a user to install the application on it.
WHAT'S NEW
Kaspersky Internet Security provides the following new features:
The improved interface of the main window of Kaspersky Internet Security ensures quick access to the
application's functions.
The logic of operations with Quarantine and Backup (see page 160) has been improved: now they are
represented on two separate tabs, each of them with its respective unique scope.
The Task Manager has been added for an easy task management in Kaspersky Internet Security (see section
"Managing scan tasks. Task Manager" on page 72).
Participation in the Kaspersky Security Network (see page 174) allows us to identify the reputation of
applications and websites based on data received from users from all over the world.
When Web Anti-Virus is enabled, you can separately enable the heuristic analysis to check web pages for
phishing (see section "Using heuristic analysis when working with Web Anti-Virus" on page 93). When checking
pages for phishing, the heuristic analysis will be applied regardless of whether it has been enabled for Web AntiVirus.
The appearance of Kaspersky Gadget has been redesigned (see page 37).
DISTRIBUTION KIT
You can purchase the application in one of the following ways:
Boxed. Distributed via stores of our partners.
At the online store. Distributed at online stores of Kaspersky Lab (for example, http://www.kaspersky.com,
section eStore) or via partner companies.
K A S P E RS K Y I N T E R N E T S E C U R I T Y
15
If you purchase the boxed version of the application, the distribution kit contains the following items:
sealed envelope with the setup CD that contains application files and documentation files;
brief User Guide with an activation code;
license agreement that stipulates the terms, on which you can use the application.
The content of the distribution kit may differ depending on the region, in which the application is distributed.
If you purchase Kaspersky Internet Security at an online store, you copy the application from the website of the store.
Information required for the application activation, will be sent to you by email on payment.
For more details on ways of purchasing and the distribution kit, contact the Sales Department.
SERVICE FOR REGISTERED USERS
On purchasing a user license for the application, you become a registered user of Kaspersky Lab applications and can
benefit from the following services during the entire validity term of the license:
updating databases and providing new versions of the application;
consulting by phone and by email on issues related to installation, configuration, and use of the application;
notifying you of releases of new applications by Kaspersky Lab and new viruses. To use this service, you should
be subscribed to the news delivery from Kaspersky Lab on the Technical Support Service website.
No consulting services are provided on issues related to the functioning of operating systems, third-party
software and technologies.
HARDWARE AND SOFTWARE REQUIREMENTS
To ensure the proper functioning of Kaspersky Internet Security, your computer should meet the following requirements:
General requirements:
480 MB free disk space on the hard drive (including 380 MB on the system drive).
CD / DVD-ROM (for installing Kaspersky Internet Security from a distribution CD).
Internet access (for the application activation and for updating databases and software modules).
Microsoft Internet Explorer 6.0 or higher.
Microsoft Windows Installer 2.0.
Requirements for Microsoft Windows XP Home Edition (Service Pack 2 or higher), Microsoft Windows XP Professional
(Service Pack 2 or higher), and Microsoft Windows XP Professional x64 Edition (Service Pack 2 or higher):
Intel Pentium 800 MHz 32-bit (x86) / 64-bit (x64) processor or higher (or a compatible equivalent);
512 MB free RAM.
U S E R G U I DE
16
Requirements for Microsoft Windows Vista Home Basic, Microsoft Windows Vista Home Premium, Microsoft Windows
Vista Business, Microsoft Windows Vista Enterprise, Microsoft Windows Vista Ultimate, Microsoft Windows 7 Starter,
Microsoft Windows 7 Home Basic, Microsoft Windows 7 Home Premium, Microsoft Windows 7 Professional, and
Microsoft Windows 7 Ultimate:
Intel Pentium 1 GHz 32-bit (x86) / 64-bit (x64) processor or higher (or a compatible equivalent).
1 GB free RAM (for 32-bit operating systems); 2 GB free RAM (for 64-bit operating systems).
You cannot enable Safe Run when working under a Microsoft Windows XP (64-bit) operating system. Use of Safe Run is
restricted when working in Microsoft Windows Vista (64-bit) and Microsoft Windows 7 (64-bit) operating systems.
Requirements for netbooks:
Intel Atom 1.6 GHz processor or a compatible equivalent.
Intel GMA950 video card with at least 64 MB of video RAM (or a compatible equivalent).
Screen size no less than 10.1".
17
INSTALLING AND REMOVING THE
IN THIS SECTION:
Standard installation procedure ....................................................................................................................................... 17
Updating the previous version of Kaspersky Internet Security ........................................................................................ 22
Non-standard installation scenarios ................................................................................................................................ 26
Getting started ................................................................................................................................................................. 27
Removing the application ................................................................................................................................................ 27
APPLICATION
This section provides information about how to install the application on a computer and how to uninstall it.
STANDARD INSTALLATION PROCEDURE
Kaspersky Internet Security will be installed on your computer in an interactive mode using the Setup Wizard.
The Wizard consists of a series of screens (steps) that you can navigate through using the Back and Next buttons. To
close the Wizard once it has completed its task, click the Finish button. To stop the Wizard at any stage, click the
Cancel button.
If the application protects more than one computer (the maximum number of computers depends on your license), it will
be installed in the same manner on all computers. Note that in this case, according to the license agreement, the license
term begins from the date of the first activation. When you activate the application on the second computers and so on,
the license validity term decreases for the amount of time that has elapsed since the first activation. So, the license
validity term will expire simultaneously for all installed copies of the application.
To install Kaspersky Internet Security on your computer,
run the setup file (the file with an EXE extension) from the CD with the product.
Installation of Kaspersky Internet Security from a setup file downloaded online is identical to installation from the
installation CD.
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IN THIS SECTION:
Step 1. Searching for a newer version of the application ................................................................................................ 18
Step 2. Making sure the system meets the installation requirements .............................................................................. 18
Step 3. Selecting installation type ................................................................................................................................... 19
Step 4. Reviewing the license agreement ....................................................................................................................... 19
Step 5. Kaspersky Security Network Data Collection Statement ..................................................................................... 19
Step 6. Searching for incompatible applications .............................................................................................................. 19
Step 7. Selecting the destination folder ........................................................................................................................... 20
Step 8. Preparing for installation ..................................................................................................................................... 20
Step 9. Installing .............................................................................................................................................................. 21
Step 10. Finishing the installation .................................................................................................................................... 21
Step 11. Activating the application .................................................................................................................................. 21
Step 12. Registering a user ............................................................................................................................................. 21
Step 13. Completing the activation .................................................................................................................................. 22
STEP 1. SEARCHING FOR A NEWER VERSION OF THE APPLICATION
Before setup, the Setup Wizard checks the Kaspersky Lab update servers for a newer version of Kaspersky Internet
Security.
If it does not find a newer product version on the Kaspersky Lab update servers, the Setup Wizard for the current version
will be started.
If the update servers offer a newer version of Kaspersky Internet Security, you will see a prompt to download and install it
on the computer. It is recommended that you install the new version of the application, because newer versions include
further enhancements that ensure you have the most reliable protection for your computer. If you cancel the new version
download, the Setup Wizard for the current version will be started. If you decide to install the newer version, product
distribution files will be downloaded to your computer and the Setup Wizard for that new version will be started
automatically. For a further description of the installation procedure for the newer version, please refer to the
corresponding documentation.
STEP 2. MAKING SURE THE SYSTEM MEETS THE INSTALLATION
REQUIREMENTS
Before installation of Kaspersky Internet Security on your computer, the installer checks the operating system and
service packs to make sure they meet the software requirements for product installation (see section "Hardware and
software requirements" on page 15). In addition, the installer checks for the presence of required software and the
credentials necessary to install applications. If any of the above-listed requirements is not met, a notification to that effect
will be displayed on the screen.
If the computer meets all the requirements, the Wizard searches for Kaspersky Lab applications which, when run
together with Kaspersky Internet Security, may result in conflicts. If such applications are found, you will be asked to
remove them manually.
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If an earlier version of Kaspersky Anti-Virus or Kaspersky Internet Security is found, all data that can be used by
Kaspersky Internet Security 2012 (for example, activation information or application settings) will be saved and used
when installing the new application, while the one installed earlier will be automatically removed.
STEP 3. SELECTING INSTALLATION TYPE
At this step, you can choose the most suitable type of Kaspersky Internet Security installation:
Standard installation. If you choose this option (the Change installation settings box is unchecked), the
application will be fully installed on your computer with the protection settings recommended by Kaspersky Lab
experts.
Custom installation. In this case (the Change installation settings box is checked), you will be asked to specify
the destination folder into which the application should be installed (see section "Step 7. Selecting the
destination folder" on page 20) and disable the installation process protection, if necessary (see section "Step 8.
Preparing for installation" on page 20).
To proceed with the installation, click the Next button.
STEP 4. REVIEWING THE LICENSE AGREEMENT
At this step, you should review the license agreement between you and Kaspersky Lab.
Read the agreement carefully and, if you accept all its terms, click the I agree button. The installation will continue.
If you cannot accept the license agreement, cancel the application installation by clicking the Cancel button.
STEP 5. KASPERSKY SECURITY NETWORK DATA COLLECTION STATEMENT
At this stage, you will be invited to participate in the Kaspersky Security Network. Participation in the program involves
sending information about new threats detected on your computer, running applications, and downloaded signed
applications, as well as your system information, to Kaspersky Lab. We guarantee that none of your personal data will be
sent.
Review the Kaspersky Security Network Data Collection Statement. To read the complete version of the Statement, click
the Full KSN Agreement button. If you agree with all terms of the Statement, check the I accept the terms of
participation in Kaspersky Security Network box in the Wizard window.
Click the Next button if you have selected the custom installation (see section "Step 3. Selecting installation type" on
page 19). If performing the standard installation, click the Install button. The installation will continue.
STEP 6. SEARCHING FOR INCOMPATIBLE APPLICATIONS
At this step, the application checks whether any applications incompatible with Kaspersky Internet Security are installed
on your computer.
If no such applications are found, the Wizard automatically proceeds to the next step.
If any incompatible applications are detected, they are displayed in a list on the screen, and you will be prompted to
remove them. Applications that Kaspersky Internet Security cannot remove automatically should be removed manually.
When removing incompatible applications, you will need to reboot your operating system, after which installation of
Kaspersky Internet Security will continue automatically.
To proceed with the installation, click the Next button.
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STEP 7. SELECTING THE DESTINATION FOLDER
This step of the Setup Wizard is only available if the custom installation is selected (see section "Step 3. Selecting
installation type" on page 19). When performing a standard installation, this step is skipped and the application is
installed to the default folder.
At this stage you are asked to choose the folder to which Kaspersky Internet Security will be installed. The following path
is set by default:
<disk>\Program Files\Kaspersky Lab\Kaspersky Internet Security 2012 – for 32-bit systems;
<disk>\Program Files (х86)\Kaspersky Lab\Kaspersky Internet Security 2012 – for 64-bit systems.
To install Kaspersky Internet Security to a different folder, specify the path to the desired folder in the input field or click
the Browse button and choose a folder in the window that opens.
Keep in mind the following restrictions:
The application cannot be installed on network or removable drives, or on virtual drives (those created using the
SUBST command).
We recommend that you avoid installing the application in a folder that already contains files or other folders,
because that folder will then become inaccessible for editing.
The path to the installation folder cannot be longer than 160 characters or contain the special characters
/, ?, :, *, ", >, < or |.
To find out if there is enough disk space on your computer to install the application, click the Disk Usage button. In the
window that opens you can view the disk space information. To close the window, click OK.
To proceed with the installation, click the Next button in the Wizard window.
STEP 8. PREPARING FOR INSTALLATION
This step of the Setup Wizard is only available if the custom installation is selected (see section "Step 3. Selecting
installation type" on page 19). For the standard installation, this step is skipped.
Since your computer may be infected with malicious programs that may impact the installation of Kaspersky Internet
Security, the installation process should be protected.
By default, installation process protection is enabled – the Protect the installation process box is checked in the
Wizard window.
You are advised to uncheck this box if the application cannot be installed (for example, when performing remote
installation using Windows Remote Desktop). Enabled protection may be the reason.
In this case, you should interrupt installation, restart it, check the Change installation settings box at the Select
installation type step (see section "Step 3. Selecting installation type" on page 19), and when you reach the Preparing for
installation step, uncheck the Protect the installation process box.
To proceed with the installation, click the Install button.
When installing the application on a computer running under Microsoft Windows XP, active network connections are
terminated. The majority of terminated connections are restored after a pause.
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21
STEP 9. INSTALLING
Installation of the application can take some time. Wait for it to finish.
Once the installation is complete, the Wizard will automatically proceed to the next step.
If an installation error occurs, which may be due to malicious programs that prevent anti-virus applications from being
installed on your computer, the Setup Wizard will prompt you to download Kaspersky Virus Removal Tool, a special
utility for neutralizing infections.
If you agree to install the utility, the Setup Wizard downloads it from the Kaspersky Lab servers, after which installation of
the utility starts automatically. If the Wizard cannot download the utility, you will be asked to download it on your own by
clicking the link provided.
After you finish working with the utility, you should delete it and restart the installation of Kaspersky Internet Security.
STEP 10. FINISHING THE INSTALLATION
This window of the Wizard informs you of the successful completion of the application installation. To run Kaspersky
Internet Security, make sure that the Run Kaspersky Internet Security 2012 box is checked and click the Finish
button.
In some cases, you may need to reboot your operating system. If the Run Kaspersky Internet Security 2012 box is
checked, the application will be run automatically after you reboot your operating system.
If you unchecked the box before closing the Wizard, you should run the application manually (see section "Launching
and closing the application manually" on page 38).
STEP 11. ACTIVATING THE APPLICATION
Activation is the procedure of activating a license that allows you to use a fully functional version of the application until
the license expires.
You will need an Internet connection to activate the application.
You will be offered the following options for Kaspersky Internet Security activation:
Activate commercial version. Select this option and enter the activation code if you have purchased a
commercial version of the application.
If you specify an activation code for Kaspersky Anti-Virus in the entry field, the procedure of switching to
Kaspersky Anti-Virus starts after the completion of activation.
Activate trial version. Use this activation option if you want to install the trial version of the application before
making the decision to purchase a commercial version. You will be able to use the fully-functional version of the
application for the duration of a term limited by the license for the trial version of the application. When the
license expires, it cannot be activated for a second time.
STEP 12. REGISTERING A USER
This step is only available when activating the commercial version of the application. When activating the trial version,
this step is skipped.
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You need to register in order to be able to contact Kaspersky Lab Technical Support Service in the future.
If you agree to register, specify your registration data in the corresponding fields and click the Next button.
STEP 13. COMPLETING THE ACTIVATION
The Wizard informs you that Kaspersky Internet Security has been successfully activated. In addition, information about
the license is provided: license type (commercial or trial), date of expiry, and number of hosts for the license.
If you have activated a subscription, information about the subscription status is displayed instead of the license expiry
date.
Click the Finish button to close the Wizard.
UPDATING THE PREVIOUS VERSION OF KASPERSKY INTERNET SECURITY
If Kaspersky Internet Security 2010 or 2011 is already installed on your computer, you should update the application to
Kaspersky Internet Security 2012. If you have an active license for Kaspersky Internet Security 2010 or 2011, you will not
have to activate the application: the Setup Wizard will automatically retrieve the information about your license for
Kaspersky Internet Security 2010 or 2011 and use it during the installation process.
Kaspersky Internet Security will be installed on your computer in an interactive mode using the Setup Wizard.
The Wizard consists of a series of screens (steps) that you can navigate through using the Back and Next buttons. To
close the Wizard once it has completed its task, click the Finish button. To stop the Wizard at any stage, click the
Cancel button.
If the application protects more than one computer (the maximum number of computers depends on your license), it will
be installed in the same manner on all computers. Note that in this case, according to the license agreement, the license
term begins from the date of the first activation. When you activate the application on the second computers and so on,
the license validity term decreases for the amount of time that has elapsed since the first activation. So, the license
validity term will expire simultaneously for all installed copies of the application.
To install Kaspersky Internet Security on your computer,
run the setup file (the file with an EXE extension) from the CD with the product.
Installation of Kaspersky Internet Security from a setup file downloaded online is identical to installation from the
installation CD.
I N S T A L L I N G A N D R E M O V I N G T H E A P P L I C A T I O N
23
IN THIS SECTION:
Step 1. Searching for a newer version of the application ................................................................................................ 23
Step 2. Making sure the system meets the installation requirements .............................................................................. 23
Step 3. Selecting installation type ................................................................................................................................... 24
Step 4. Reviewing the license agreement ....................................................................................................................... 24
Step 5. Kaspersky Security Network Data Collection Statement ..................................................................................... 24
Step 6. Searching for incompatible applications .............................................................................................................. 24
Step 7. Selecting the destination folder ........................................................................................................................... 25
Step 8. Preparing for installation ..................................................................................................................................... 25
Step 9. Installing .............................................................................................................................................................. 26
Step 10. Wizard completion ............................................................................................................................................ 26
STEP 1. SEARCHING FOR A NEWER VERSION OF THE APPLICATION
Before setup, the Setup Wizard checks the Kaspersky Lab update servers for a newer version of Kaspersky Internet
Security.
If it does not find a newer product version on the Kaspersky Lab update servers, the Setup Wizard for the current version
will be started.
If the update servers offer a newer version of Kaspersky Internet Security, you will see a prompt to download and install it
on the computer. It is recommended that you install the new version of the application, because newer versions include
further enhancements that ensure you have the most reliable protection for your computer. If you cancel the new version
download, the Setup Wizard for the current version will be started. If you decide to install the newer version, product
distribution files will be downloaded to your computer and the Setup Wizard for that new version will be started
automatically. For a further description of the installation procedure for the newer version, please refer to the
corresponding documentation.
STEP 2. MAKING SURE THE SYSTEM MEETS THE INSTALLATION
REQUIREMENTS
Before installation of Kaspersky Internet Security on your computer, the installer checks the operating system and
service packs to make sure they meet the software requirements for product installation (see section "Hardware and
software requirements" on page 15). In addition, the installer checks for the presence of required software and the
credentials necessary to install applications. If any of the above-listed requirements is not met, a notification to that effect
will be displayed on the screen.
If the computer meets all the requirements, the Wizard searches for Kaspersky Lab applications which, when run
together with Kaspersky Internet Security, may result in conflicts. If such applications are found, you will be asked to
remove them manually.
If an earlier version of Kaspersky Anti-Virus or Kaspersky Internet Security is found, all data that can be used by
Kaspersky Internet Security 2012 (for example, activation information or application settings) will be saved and used
when installing the new application, while the one installed earlier will be automatically removed.
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STEP 3. SELECTING INSTALLATION TYPE
At this step, you can choose the most suitable type of Kaspersky Internet Security installation:
Standard installation. If you choose this option (the Change installation settings box is unchecked), the
application will be fully installed on your computer with the protection settings recommended by Kaspersky Lab
experts.
Custom installation. In this case (the Change installation settings box is checked), you will be asked to specify
the destination folder into which the application should be installed (see section "Step 7. Selecting the
destination folder" on page 20) and disable the installation process protection, if necessary (see section "Step 8.
Preparing for installation" on page 20).
To proceed with the installation, click the Next button.
STEP 4. REVIEWING THE LICENSE AGREEMENT
At this step, you should review the license agreement between you and Kaspersky Lab.
Read the agreement carefully and, if you accept all its terms, click the I agree button. The installation will continue.
If you cannot accept the license agreement, cancel the application installation by clicking the Cancel button.
STEP 5. KASPERSKY SECURITY NETWORK DATA COLLECTION STATEMENT
At this stage, you will be invited to participate in the Kaspersky Security Network. Participation in the program involves
sending information about new threats detected on your computer, running applications, and downloaded signed
applications, as well as your system information, to Kaspersky Lab. We guarantee that none of your personal data will be
sent.
Review the Kaspersky Security Network Data Collection Statement. To read the complete version of the Statement, click
the Full KSN agreement button. If you agree with all terms of the Statement, check the I accept the terms of
participation in Kaspersky Security Network box in the Wizard window.
Click the Next button if you have selected the custom installation (see section "Step 3. Selecting installation type" on
page 19). If performing the standard installation, click the Install button. The installation will continue.
STEP 6. SEARCHING FOR INCOMPATIBLE APPLICATIONS
At this step, the application checks whether any applications incompatible with Kaspersky Internet Security are installed
on your computer.
If no such applications are found, the Wizard automatically proceeds to the next step.
If any incompatible applications are detected, they are displayed in a list on the screen, and you will be prompted to
remove them. Applications that Kaspersky Internet Security cannot remove automatically should be removed manually.
When removing incompatible applications, you will need to reboot your operating system, after which installation of
Kaspersky Internet Security will continue automatically.
To proceed with the installation, click the Next button.
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STEP 7. SELECTING THE DESTINATION FOLDER
This step of the Setup Wizard is only available if the custom installation is selected (see section "Step 3. Selecting
installation type" on page 19). When performing a standard installation, this step is skipped and the application is
installed to the default folder.
At this stage you are asked to choose the folder to which Kaspersky Internet Security will be installed. The following path
is set by default:
<disk>\Program Files\Kaspersky Lab\Kaspersky Internet Security 2012 – for 32-bit systems;
<disk>\Program Files (х86)\Kaspersky Lab\Kaspersky Internet Security 2012 – for 64-bit systems.
To install Kaspersky Internet Security to a different folder, specify the path to the desired folder in the input field or click
the Browse button and choose a folder in the window that opens.
Keep in mind the following restrictions:
The application cannot be installed on network or removable drives, or on virtual drives (those created using the
SUBST command).
We recommend that you avoid installing the application in a folder that already contains files or other folders,
because that folder will then become inaccessible for editing.
The path to the installation folder cannot be longer than 160 characters or contain the special characters
/, ?, :, *, ", >, < or |.
To find out if there is enough disk space on your computer to install the application, click the Disk Usage button. In the
window that opens you can view the disk space information. To close the window, click OK.
To proceed with the installation, click the Next button in the Wizard window.
STEP 8. PREPARING FOR INSTALLATION
This step of the Setup Wizard is only available if the custom installation is selected (see section "Step 3. Selecting
installation type" on page 19). For the standard installation, this step is skipped.
Since your computer may be infected with malicious programs that may impact the installation of Kaspersky Internet
Security, the installation process should be protected.
By default, installation process protection is enabled – the Protect the installation process box is checked in the
Wizard window.
You are advised to uncheck this box if the application cannot be installed (for example, when performing remote
installation using Windows Remote Desktop). Enabled protection may be the reason.
In this case, you should interrupt installation, restart it, check the Change installation settings box at the Select
installation type step (see section "Step 3. Selecting installation type" on page 19), and when you reach the Preparing for
installation step, uncheck the Protect the installation process box.
To proceed with the installation, click the Install button.
When installing the application on a computer running under Microsoft Windows XP, active network connections are
terminated. The majority of terminated connections are restored after a pause.
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STEP 9. INSTALLING
Installation of the application can take some time. Wait for it to finish.
Once the installation is complete, the Wizard will automatically proceed to the next step.
If an installation error occurs, which may be due to malicious programs that prevent anti-virus applications from being
installed on your computer, the Setup Wizard will prompt you to download Kaspersky Virus Removal Tool, a special
utility for neutralizing infections.
If you agree to install the utility, the Setup Wizard downloads it from the Kaspersky Lab servers, after which installation of
the utility starts automatically. If the Wizard cannot download the utility, you will be asked to download it on your own by
clicking the link provided.
After you finish working with the utility, you should delete it and restart the installation of Kaspersky Internet Security.
STEP 10. WIZARD COMPLETION
This window of the Wizard informs you of the successful completion of the application installation. To run Kaspersky
Internet Security, make sure that the Run Kaspersky Internet Security 2012 box is checked and click the Finish
button.
In some cases, you may need to reboot your operating system. If the Run Kaspersky Internet Security 2012 box is
checked, the application will be run automatically after you reboot your operating system.
If you unchecked the box before closing the Wizard, you should run the application manually (see section "Launching
and closing the application manually" on page 38).
NON-STANDARD INSTALLATION SCENARIOS
This section describes application installation scenarios which differ from those of standard installation or update from
the previous version.
Installing Kaspersky Internet Security and activating later using a Kaspersky Anti-Virus activation
code
If, when installing Kaspersky Internet Security, at the Activating the application step, you enter a Kaspersky Anti-Virus
activation code, a switching procedure starts which results in Kaspersky Anti-Virus being installed on your computer.
If, when installing Kaspersky Internet Security, at the Activating the application step, you select Activate later and then
activate the installed application with a Kaspersky Anti-Virus activation code, the switching procedure also starts, which
results in Kaspersky Anti-Virus being installed on your computer.
Installing Kaspersky Internet Security 2012 over Kaspersky Anti-Virus 2010 or 2011
If you run the installation of Kaspersky Internet Security 2012 on a computer, on which Kaspersky Anti-Virus 2010 or
2011 with an active license is already installed, the Setup Wizard detects the information about the license and prompts
you to select one of the following further actions:
Use the current license of Kaspersky Anti-Virus 2010 or 2011. In this case, the switching procedure starts,
which results in Kaspersky Anti-Virus 2012 being installed on your computer. You will be able to use Kaspersky
Anti-Virus 2012 as long as the license for Kaspersky Anti-Virus 2010 or 2011 remains valid.
Proceed with installation of Kaspersky Internet Security 2012. In this case, the installation procedure will
continue according to the standard scenario, starting from the Activating the application step.
I N S T A L L I N G A N D R E M O V I N G T H E A P P L I C A T I O N
27
IN THIS SECTION:
Step 1. Saving data for reuse .......................................................................................................................................... 27
Step 2. Confirmation of application removal .................................................................................................................... 28
Step 3. Removing the application. Completing removal .................................................................................................. 28
GETTING STARTED
The application is ready to be used after installation. To ensure proper protection of your computer, we recommend
performing the following immediately after installation and configuration:
Update application databases (see section "How to update application databases and modules" on page 45).
Scan your computer for viruses (see section "How to perform a full scan of your computer for viruses" on
page 48) and vulnerabilities (see section "How to scan your computer for vulnerabilities" on page 48).
Check the protection status of your computer and eliminate problems in protection, if necessary.
REMOVING THE APPLICATION
After uninstalling Kaspersky Internet Security, your computer and personal data will be unprotected!
Kaspersky Internet Security is uninstalled with the help of the Setup Wizard.
To start the Wizard,
in the Start menu, select Programs Kaspersky Internet Security 2012 Remove Kaspersky Internet
Security 2012.
STEP 1. SAVING DATA FOR REUSE
At this point you can specify which of the data used by the application you want to retain for reuse during the next
installation of the application (e.g., a newer version of the application).
By default, the application is completely removed from the computer.
To save data for reuse:
1. Choose the option Save application objects.
2. Check the boxes for the data types you want to save:
Activation data – data that eliminates the need to activate the application in the future by automatically
using the current license as long as it has not expired by the time of the next installation.
Backup and Quarantine files – files checked by the application and placed into backup storage or
quarantine.
Operational settings of the application – values of the application settings selected during configuration.
iChecker data – files which contain information about the objects that have already been scanned for
viruses.
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Anti-Spam databases – databases containing signatures of spam messages downloaded and saved by
the application.
Safe Run shared folder data – files saved by the application when working in a safe environment in a
special folder that is also accessible in the normal environment.
STEP 2. CONFIRMATION OF APPLICATION REMOVAL
Since removing the application threatens the security of the computer and your personal data, you will be asked to
confirm your intention to remove the application. To do this, click the Remove button.
To stop removal of the application at any time, you can cancel this operation by clicking the Cancel button.
STEP 3. REMOVING THE APPLICATION. COMPLETING REMOVAL
At this step, the Wizard removes the application from your computer. Wait until removal is complete.
When removing the application, you may need to reboot your operating system. If you cancel the immediate reboot,
completion of the removal procedure will be postponed until the operating system is rebooted or the computer is turned
off and then restarted.
29
LICENSING THE APPLICATION
IN THIS SECTION:
About the End User License Agreement ......................................................................................................................... 29
About data provision ....................................................................................................................................................... 29
About the license ............................................................................................................................................................. 29
About the activation code ................................................................................................................................................ 30
This section provides information about general terms related to the application activation. Read this section to learn
more about the purpose of the license agreement, license types, ways of activating the application, and the license
renewal.
ABOUT THE END USER LICENSE AGREEMENT
License Agreement is a legal agreement concluded between you and Kaspersky Lab ZAO that stipulates the terms of
use for the application.
Read through the terms of the License Agreement carefully before you start using the application.
You can read through the terms of the License Agreement when installing the Kaspersky Lab application.
The terms of the License Agreement are regarded as accepted in the following cases:
Upon unsealing the box with the setup CD (only if you have purchased the application in the boxed version or at
a store of any of our partners).
Upon confirming your acceptance of the text of the License Agreement when installing the application.
If you do not accept the terms of the License Agreement, you have to interrupt the application installation.
ABOUT DATA PROVISION
In order to increase the level of real-time protection, accepting the terms of the License Agreement means that you agree
to send information about checksums of processed objects (MD5), information required to determine the reputation of
URLs, and statistical data for anti-spam protection, in automatic mode. Information retrieved does not contain any private
data and other types of confidential information. Information retrieved is protected by Kaspersky Lab pursuant to the
requirements stipulated by the existing legislation. You can obtain more details on the website:
http://support.kaspersky.com.
ABOUT THE LICENSE
License is a time-limited right to use the application provided to you in accordance with the License Agreement. The
license contains a unique code for the activation of your copy of Kaspersky Internet Security.
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The license grants you the right to benefit the following services:
Using the application on one or several devices.
Number of devices, on which you can use the application, is specified in the License Agreement.
Contacting the Technical Support Service of Kaspersky Lab.
Enjoying the complete set of services provided to you by Kaspersky Lab or its partners during the validity term
of the license (see section "Service for registered users" on page 15).
The scope of services provided and the validity term of the application depend on the type of license used to activate the
application.
The following license types are provided:
Trial – a free license with a limited validity period, offered to allow you to become familiar with the application.
If you copy the application from the website http://www.kaspersky.com, you automatically become the owner of
the trial license. As soon as the license expires, all Kaspersky Internet Security features are disabled. To
continue using the application, you should purchase the commercial license.
Commercial – a paid license with a limited validity period, offered upon purchase of the application.
After the expiration of the commercial license, the application keeps on running in limited functionality mode.
You will still be able to scan your computer for viruses and use other application components but only with
databases installed before the license has expired. To continue using Kaspersky Internet Security, you should
renew the commercial license.
We recommend that you renew the license on the day the current license expires at the latest in order to ensure
the most comprehensible anti-virus protection of your computer.
ABOUT THE ACTIVATION CODE
Activation code is a code that you receive on purchasing the commercial license for Kaspersky Internet Security. This
code is required for activation of the application.
The activation code is an alphanumeric string of Latin characters in xxxxx-xxxxx-xxxxx-xxxxx format.
The activation code is provided in one of the following forms, depending on the way you purchase the application:
If you have purchased the boxed version of Kaspersky Internet Security, the activation code is specified in the
documentation or on the box containing the setup CD.
If you have purchased Kaspersky Internet Security at an online store, the activation code is sent to the email
address that you have specified when ordering the product.
The validity term of the license starts from the moment you have activated the application. If you have purchased a
license intended for the use of Kaspersky Internet Security on several devices, the validity term of the license starts
counting down from the moment you have entered the code on the first of those devices.
If you have lost or accidentally deleted your activation code after the activation, you should send a request to the
Technical Support Service at Kaspersky Lab from My Kaspersky Account (see section "Obtaining technical support via
My Kaspersky Account" on page 182).
On completion of the application activation with a code, you are assigned a client ID. Client ID is the personal ID for a
user, that is needed for receiving technical support by phone or via My Kaspersky Account (see section "Obtaining
technical support via My Kaspersky Account" on page 182).
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