Kaspersky INTERNET SECURITY 2011 11.0 User Manual
Kaspersky Internet Security
USER GUIDE
A P PL I CA T IO N V E R S I O N : 1 1 . 0
2011
2
Dear User!
Thank you for choosing our product. We hope that this document will be useful to you and provide answers for most of
your questions that may arise.
Warning! This document is the property of Kaspersky Lab ZAO (herein also referred to as Kaspersky Lab): all rights to
this document are reserved by the copyright laws of the Russian Federation, and by international treaties. Illegal
reproduction and distribution of this document or parts hereof result in civil, administrative or criminal liability pursuant to
the laws of the Russian Federation.
Any type of reproduction or distribution of any materials, including translations, is allowed only with the written permission
of Kaspersky Lab.
This document and graphic images related to it may be used exclusively for informational, non-commercial, and personal
purposes.
This document may be amended without additional notification. You can find the latest version of this document at the
Kaspersky Lab website, at http://www.kaspersky.com/docs.
Kaspersky Lab assumes no liability for the content, quality, relevance, or accuracy of any materials used in this
document for which the rights are held by third parties, or for any potential damages associated with the use of such
documents.
This document involves the registered trademarks and service marks which are the property of their respective owners.
Document revision date: 04/30/2010
© 1997-2010 Kaspersky Lab ZAO. All Rights Reserved.
http://www.kaspersky.com
http://support.kaspersky.com
3
CONTENT
KASPERSKY LAB END USER LICENSE AGREEMENT ............................................................................................ 10
ABOUT THIS GUIDE ................................................................................................................................................... 17
In this document ..................................................................................................................................................... 17
Document conventions ........................................................................................................................................... 18
ADDITIONAL SOURCES OF INFORMATION ............................................................................................................. 20
Sources of information for independent research ................................................................................................... 20
Discussing Kaspersky Lab applications on the web forum ..................................................................................... 21
Contacting the Sales Department ........................................................................................................................... 21
Contacting Documentation development group ...................................................................................................... 21
KASPERSKY INTERNET SECURITY 2011 ................................................................................................................. 22
What's new ............................................................................................................................................................. 22
Ensuring your computer protection ......................................................................................................................... 23
Distribution kit ......................................................................................................................................................... 25
Service for registered users .................................................................................................................................... 25
Hardware and software requirements ..................................................................................................................... 26
INSTALLING THE APPLICATION ............................................................................................................................... 27
Installation procedure ............................................................................................................................................. 27
Step 1. Searching for a newer version of the application .................................................................................. 28
Step 2. Making sure the system meets the installation requirements ............................................................... 28
Step 3. Choosing the type of installation ........................................................................................................... 29
Step 4. Reviewing the license agreement ......................................................................................................... 29
Step 5. Kaspersky Security Network Data Collection Statement ...................................................................... 29
Step 6. Searching for incompatible applications ............................................................................................... 29
Step 7. Selecting the destination folder ............................................................................................................. 30
Step 8. Preparing installation ............................................................................................................................ 30
Step 9. Installing ............................................................................................................................................... 30
Step 10. Activating the application .................................................................................................................... 31
Step 11. Registering a user............................................................................................................................... 31
Step 12. Completing the activation ................................................................................................................... 31
Step 13. Analyzing the system .......................................................................................................................... 32
Step 14. Closing the Wizard.............................................................................................................................. 32
Getting started ........................................................................................................................................................ 32
Removing the application ....................................................................................................................................... 32
Step 1. Saving data for repeated use ................................................................................................................ 33
Step 2. Confirmation of application removal...................................................................................................... 33
Step 3. Removing the application. Completing removal .................................................................................... 33
MANAGING LICENSE ................................................................................................................................................. 34
About End User License Agreement ...................................................................................................................... 34
About license .......................................................................................................................................................... 34
About activation code ............................................................................................................................................. 35
Viewing license information .................................................................................................................................... 35
APPLICATION INTERFACE ........................................................................................................................................ 37
Notification area icon .............................................................................................................................................. 37
U S E R G U I D E
4
Context menu ......................................................................................................................................................... 38
Kaspersky Internet Security main window .............................................................................................................. 39
Notification windows ............................................................................................................................................... 42
Application settings window .................................................................................................................................... 43
Kaspersky Gadget .................................................................................................................................................. 44
STARTING AND STOPPING THE APPLICATION ...................................................................................................... 45
Enabling and disabling automatic launch ............................................................................................................... 45
Starting and stopping the application manually ...................................................................................................... 45
COMPUTER PROTECTION STATUS ......................................................................................................................... 46
Diagnostics and elimination of problems in your computer protection .................................................................... 46
Enabling and disabling protection ........................................................................................................................... 48
Pausing and resuming protection ........................................................................................................................... 49
SOLVING TYPICAL TASKS ......................................................................................................................................... 51
How to activate the application ............................................................................................................................... 51
How to purchase or renew license .......................................................................................................................... 52
What to do when the application's notifications appear .......................................................................................... 53
How to update application databases ..................................................................................................................... 53
How to scan critical areas of your computer for viruses ......................................................................................... 54
How to scan an object (file, folder, disk drive) for viruses ....................................................................................... 54
How to perform full scan of your computer for viruses ............................................................................................ 55
Scanning computer for vulnerabilities ..................................................................................................................... 56
How to protect your personal data against theft ..................................................................................................... 57
Protection against phishing ............................................................................................................................... 57
Virtual keyboard. ............................................................................................................................................... 57
What to do if you suspect an object of being infected with a virus .......................................................................... 59
What to do with a large number of spam messages ............................................................................................... 59
What to do if you suspect your computer of being infected .................................................................................... 61
How to restore an object deleted or disinfected by the application ......................................................................... 62
How to create and use Rescue Disk ....................................................................................................................... 62
Creating the rescue disk ................................................................................................................................... 63
Starting the computer from the rescue disk....................................................................................................... 65
Where to view the report on the application's operation ......................................................................................... 65
How to restore application default settings ............................................................................................................. 66
Transferring Kaspersky Internet Security settings to the product installed on another computer ........................... 67
How to use Kaspersky Gadget ............................................................................................................................... 67
ADVANCED APPLICATION SETTINGS ...................................................................................................................... 69
Selecting protection mode ...................................................................................................................................... 71
Computer scan ....................................................................................................................................................... 71
Virus scan ......................................................................................................................................................... 71
Vulnerability Scan. ............................................................................................................................................ 78
Update .................................................................................................................................................................... 78
Selecting an update source............................................................................................................................... 80
Selecting the update server region ................................................................................................................... 80
Updating from a local folder .............................................................................................................................. 81
Creating the update startup schedule ............................................................................................................... 81
Rolling back the last update .............................................................................................................................. 82
Scanning Quarantine after update .................................................................................................................... 82
C O N T E N T
5
Using the proxy server ...................................................................................................................................... 83
Running updates under a different user account .............................................................................................. 83
File Anti-Virus ......................................................................................................................................................... 83
Enabling and disabling File Anti-Virus ............................................................................................................... 84
Automatically pausing File Anti-Virus ................................................................................................................ 84
Creating a protection scope .............................................................................................................................. 85
Changing and restoring security level ............................................................................................................... 86
Selecting scan mode ......................................................................................................................................... 86
Using heuristic analysis .................................................................................................................................... 87
Selecting the scan technology .......................................................................................................................... 87
Changing actions to be performed on detected objects .................................................................................... 87
Scan of compound files ..................................................................................................................................... 87
Scan optimization .............................................................................................................................................. 88
Mail Anti-Virus ........................................................................................................................................................ 89
Enabling and disabling Mail Anti-Virus .............................................................................................................. 90
Creating a protection scope .............................................................................................................................. 90
Changing and restoring security level ............................................................................................................... 91
Using heuristic analysis .................................................................................................................................... 91
Changing actions to be performed on detected objects .................................................................................... 92
Attachment filtering ........................................................................................................................................... 92
Scan of compound files ..................................................................................................................................... 92
Email scanning in Microsoft Office Outlook ....................................................................................................... 93
Email scanning in The Bat! ............................................................................................................................... 93
Web Anti-Virus ........................................................................................................................................................ 94
Enabling and disabling Web Anti-Virus ............................................................................................................. 95
Selecting the Web Anti-Virus security level ....................................................................................................... 96
Changing actions to be performed on dangerous objects ................................................................................. 96
Checking URLs using the databases of suspicious and phishing addresses .................................................... 96
Using heuristic analysis .................................................................................................................................... 97
Blocking dangerous scripts ............................................................................................................................... 98
Scan optimization .............................................................................................................................................. 98
Kaspersky URL advisor .................................................................................................................................... 98
Blocking access to dangerous websites ........................................................................................................... 99
Control requests to regional domains ............................................................................................................. 100
Controlling access to online banking services................................................................................................. 100
Creating a list of trusted addresses ................................................................................................................. 101
Restoring Web Anti-Virus default settings ....................................................................................................... 101
IM Anti-Virus ......................................................................................................................................................... 101
Enabling and disabling IM Anti-Virus .............................................................................................................. 102
Creating a protection scope ............................................................................................................................ 102
Selecting the scan method .............................................................................................................................. 102
Proactive Defense ................................................................................................................................................ 103
Enabling and disabling Proactive Defense ...................................................................................................... 104
Creating a group of trusted applications ......................................................................................................... 104
Using the dangerous activity list ...................................................................................................................... 104
Changing the dangerous activity monitoring rule ............................................................................................ 105
System Watcher ................................................................................................................................................... 105
Enabling / disabling System Watcher .............................................................................................................. 106
Using patterns of dangerous activity (BSS)..................................................................................................... 106
U S E R G U I D E
6
Rolling back a malicious program's actions .................................................................................................... 106
Application Control ............................................................................................................................................... 107
Enabling and disabling Application Control ..................................................................................................... 108
Creating a protection scope ............................................................................................................................ 108
Configuring automatic detection of application statuses ................................................................................. 110
Changing and restoring the status for the selected application ....................................................................... 111
Editing a rule for application status ................................................................................................................. 112
Editing a rule for the application selected ....................................................................................................... 112
Creating a network rule for application ............................................................................................................ 113
Excluding actions from an application rule ...................................................................................................... 113
Inheritance of restrictions of the parent process ............................................................................................. 114
Deleting rules for unused applications ............................................................................................................ 114
Interpreting the data of application usage by the participants of Kaspersky Security Network ....................... 115
Network protection ................................................................................................................................................ 116
Firewall............................................................................................................................................................ 116
Network Attack Blocker ................................................................................................................................... 120
Scanning encrypted connections .................................................................................................................... 122
Network Monitor .............................................................................................................................................. 124
Configuring the proxy server ........................................................................................................................... 125
Creating a list of monitored ports .................................................................................................................... 125
Anti-Spam ............................................................................................................................................................. 126
Enabling and disabling Anti-Spam .................................................................................................................. 128
Selecting spam protection level ...................................................................................................................... 129
Training Anti-Spam ......................................................................................................................................... 129
Scanning links in messages ............................................................................................................................ 132
Detecting spam by phrases and addresses. Creating lists ............................................................................. 132
Regulating threshold values of spam rate ....................................................................................................... 138
Using additional features affecting the spam rate ........................................................................................... 138
Selecting the spam recognition algorithm ....................................................................................................... 138
Adding a label to the message subject ........................................................................................................... 139
Excluding Microsoft Exchange Server messages from the scan ..................................................................... 139
Configuring spam processing by mail clients .................................................................................................. 140
Restoring the recommended Anti-Spam settings ............................................................................................ 142
Anti-Banner ........................................................................................................................................................... 142
Enabling and disabling Anti-Banner ................................................................................................................ 143
Selecting the scan method .............................................................................................................................. 143
Creating the lists of blocked and allowed banner addresses .......................................................................... 144
Exporting and importing the lists of addresses................................................................................................ 144
Safe Run............................................................................................................................................................... 145
Safe Run for Applications................................................................................................................................ 146
Safe Run for Websites .................................................................................................................................... 149
Parental Control .................................................................................................................................................... 150
Configuring user's Parental Control ................................................................................................................ 152
Viewing reports of user's activity ..................................................................................................................... 159
Trusted zone ......................................................................................................................................................... 160
Creating a list of trusted applications .............................................................................................................. 161
Creating the exclusion rules ............................................................................................................................ 161
Performance and compatibility with other applications ......................................................................................... 161
Selecting detectable threat categories ............................................................................................................ 162
C O N T E N T
7
Advanced disinfection technology ................................................................................................................... 162
Distributing computer resources when scanning for viruses ........................................................................... 163
Running tasks on idle computer ...................................................................................................................... 163
Application settings in full-screen mode. Gaming profile ................................................................................. 164
Battery saving ................................................................................................................................................. 164
Kaspersky Internet Security self-defense. ............................................................................................................ 164
Enabling / disabling Self-Defense ................................................................................................................... 165
Protection against external control .................................................................................................................. 165
Quarantine and Backup storage ........................................................................................................................... 165
Storing quarantine and backup objects ........................................................................................................... 166
Working with quarantined objects ................................................................................................................... 166
Additional tools for better protection of your computer ......................................................................................... 168
Eliminating activity traces ................................................................................................................................ 169
Browser configuration ..................................................................................................................................... 170
Rolling back the changes, made by the wizards ............................................................................................. 171
Reports ................................................................................................................................................................. 172
Creating a report for the selected component ................................................................................................. 173
Managing data display on the screen ............................................................................................................. 173
Data filtering .................................................................................................................................................... 174
Events search ................................................................................................................................................. 175
Saving a report to file ...................................................................................................................................... 176
Storing reports ................................................................................................................................................ 176
Clearing application reports ............................................................................................................................ 176
Logging non-critical events ............................................................................................................................. 177
Configuring the reminder of report availability ................................................................................................. 177
Application appearance ........................................................................................................................................ 177
Application skin ............................................................................................................................................... 177
Active interface elements ................................................................................................................................ 178
News Agent ..................................................................................................................................................... 178
Notifications .......................................................................................................................................................... 179
Enabling and disabling notifications ................................................................................................................ 179
Configuring the notification method ................................................................................................................. 180
Participating in the Kaspersky Security Network .................................................................................................. 180
VALIDATING KASPERSKY INTERNET SECURITY SETTINGS .............................................................................. 182
Test "virus" EICAR and its modifications .............................................................................................................. 182
Testing the HTTP traffic protection ....................................................................................................................... 184
Testing the SMTP traffic protection ...................................................................................................................... 184
Validating File Anti-Virus settings ......................................................................................................................... 184
Validating virus scan task settings ........................................................................................................................ 185
Validating Anti-Spam settings ............................................................................................................................... 185
CONTACTING THE TECHNICAL SUPPORT SERVICE ........................................................................................... 186
My Kaspersky Account ......................................................................................................................................... 186
Technical support by phone .................................................................................................................................. 187
Creating a system state report .............................................................................................................................. 187
Creating a trace file .............................................................................................................................................. 188
Sending data files ................................................................................................................................................. 188
Executing AVZ script ............................................................................................................................................ 190
U S E R G U I D E
8
APPENDIX ................................................................................................................................................................. 191
Subscription statuses ........................................................................................................................................... 191
Kaspersky Internet Security notifications list ......................................................................................................... 192
Notifications in any protection mode ............................................................................................................... 192
Notifications in interactive protection mode ..................................................................................................... 198
Working with the application from the command line ............................................................................................ 209
Activating the application ................................................................................................................................ 211
Starting the application ................................................................................................................................... 211
Stopping the application .................................................................................................................................. 212
Managing application components and tasks ................................................................................................. 212
Virus scan ....................................................................................................................................................... 214
Updating the application ................................................................................................................................. 216
Rolling back the last update ............................................................................................................................ 217
Exporting protection settings ........................................................................................................................... 218
Importing protection settings ........................................................................................................................... 218
Creating a trace file ......................................................................................................................................... 219
Viewing Help ................................................................................................................................................... 219
Return codes of the command line ................................................................................................................. 220
GLOSSARY ............................................................................................................................................................... 221
KASPERSKY LAB ...................................................................................................................................................... 230
INFORMATION ABOUT THIRD-PARTY CODE ........................................................................................................ 231
Program code ....................................................................................................................................................... 231
AGG 2.4 .......................................................................................................................................................... 233
ADOBE ABI-SAFE CONTAINERS 1.0 ............................................................................................................ 234
BOOST 1.39.0 ................................................................................................................................................ 234
BZIP2/LIBBZIP2 1.0.5 ..................................................................................................................................... 234
CONVERTUTF ............................................................................................................................................... 235
CURL 7.19.4 ................................................................................................................................................... 235
DEELX - REGULAR EXPRESSION ENGINE 1.2 ........................................................................................... 236
EXPAT 1.2, 2.0.1 ............................................................................................................................................ 236
FASTSCRIPT 1.90 .......................................................................................................................................... 236
FDLIBM 5.3 ..................................................................................................................................................... 236
FLEX: THE FAST LEXICAL ANALYZER 2.5.4 ............................................................................................... 237
FMT.H ............................................................................................................................................................. 237
GDTOA ........................................................................................................................................................... 237
GECKO SDK 1.8, 1.9, 1.9.1 ............................................................................................................................ 238
ICU4C 4.0.1 .................................................................................................................................................... 246
INFO-ZIP 5.51 ................................................................................................................................................. 246
JSON4LUA 0.9.30 .......................................................................................................................................... 247
LIBGD 2.0.35 .................................................................................................................................................. 247
LIBJPEG 6B .................................................................................................................................................... 248
LIBM (lrint.c v 1.4, lrintf.c,v 1.5) ....................................................................................................................... 249
LIBPNG 1.2.8, 1.2.9, 1.2.42 ............................................................................................................................ 249
LIBUNGIF 3.0 ................................................................................................................................................. 251
LIBXDR ........................................................................................................................................................... 251
LREXLIB 2.4 ................................................................................................................................................... 252
LUA 5.1.4 ........................................................................................................................................................ 252
C O N T E N T
9
LZMALIB 4.43 ................................................................................................................................................. 253
MD5.H ............................................................................................................................................................. 253
MD5.H ............................................................................................................................................................. 253
MD5-CC 1.02 .................................................................................................................................................. 254
OPENSSL 0.9.8K ............................................................................................................................................ 254
PCRE 7.7, 7.9 ................................................................................................................................................. 256
SHA1.C 1.2 ..................................................................................................................................................... 257
STLPORT 5.2.1 .............................................................................................................................................. 258
SVCCTL.IDL ................................................................................................................................................... 258
TINYXML 2.5.3 ............................................................................................................................................... 258
VISUAL STUDIO CRT SOURCE CODE 8.0 ................................................................................................... 258
WINDOWS TEMPLATE LIBRARY 8.0 ............................................................................................................ 258
ZLIB 1.0.4, 1.0.8, 1.2.2, 1.2.3.......................................................................................................................... 263
Development tools ................................................................................................................................................ 263
MS DDK 4.0, 2000 .......................................................................................................................................... 263
MS WDK 6000, 6001, 6002 ............................................................................................................................ 263
WINDOWS INSTALLER XML (WIX) TOOLSET 3.0 ....................................................................................... 263
Distributed program code ..................................................................................................................................... 268
GRUB4DOS 0.4.4-2009-10-16 (FILE GRLDR) ............................................................................................... 268
GRUBINST 1.1 ............................................................................................................................................... 272
Other information .................................................................................................................................................. 279
INDEX ........................................................................................................................................................................ 280
10
KASPERSKY LAB END USER LICENSE AGREEMENT
IMPORTANT LEGAL NOTICE TO ALL USERS: CAREFULLY READ THE FOLLOWING LEGAL AGREEMENT BEFORE
YOU START USING THE SOFTWARE.
BY CLICKING THE ACCEPT BUTTON IN THE LICENSE AGREEMENT WINDOW OR BY ENTERING
CORRESPONDING SYMBOL(-S) YOU CONSENT TO BE BOUND BY THE TERMS AND CONDITIONS OF THIS
AGREEMENT. SUCH ACTION IS A SYMBOL OF YOUR SIGNATURE AND YOU ARE CONSENTING TO BE BOUND
BY AND ARE BECOMING A PARTY TO THIS AGREEMENT AND AGREE THAT THIS AGREEMENT IS
ENFORCEABLE LIKE ANY WRITTEN NEGOTIATED AGREEMENT SIGNED BY YOU. IF YOU DO NOT AGREE TO
ALL OF THE TERMS AND CONDITIONS OF THIS AGREEMENT, CANCEL THE INSTALLATION OF THE SOFTWARE
AND DO NOT INSTALL THE SOFTWARE.
AFTER CLICKING THE ACCEPT BUTTON IN THE LICENSE AGREEMENT WINDOW OR AFTER ENTERING
CORRESPONDING SYMBOL(-S) YOU HAVE THE RIGHT TO USE THE SOFTWARE IN ACCORDANCE WITH THE
TERMS AND CONDITIONS OF THIS AGREEMENT.
1. Definitions
1.1 Software means software including any Updates and related materials.
1.2 Rightholder (owner of all rights, whether exclusive or otherwise to the Software) means Kaspersky Lab ZAO, a
company incorporated according to the laws of the Russian Federation.
1.3 Computer(s) means hardware(s), including personal computers, laptops, workstations, personal digital
assistants, ‘smart phones’, hand-held devices, or other electronic devices for which the Software was designed where
the Software will be installed and/or used.
1.4 End User (You/Your) means individual(s) installing or using the Software on his or her own behalf or who is
legally using a copy of the Software; or, if the Software is being downloaded or installed on behalf of an organization,
such as an employer, "You" further means the organization for which the Software is downloaded or installed and it is
represented hereby that such organization has authorized the person accepting this agreement to do so on its behalf.
For purposes hereof the term "organization," without limitation, includes any partnership, limited liability company,
corporation, association, joint stock company, trust, joint venture, labor organization, unincorporated organization, or
governmental authority.
1.5 Partner(s) means organizations or individual(s), who distributes the Software based on an agreement and
license with the Rightholder.
1.6 Update(s) means all upgrades, revisions, patches, enhancements, fixes, modifications, copies, additions or
maintenance packs etc.
1.7 User Manual means user manual, administrator guide, reference book and related explanatory or other
materials.
2. Grant of License
2.1 The Rightholder hereby grants You a non-exclusive license to store, load, install, execute, and display (to "use")
the Software on a specified number of Computers in order to assist in protecting Your Computer on which the Software is
installed, from threats described in the User Manual, according to the all technical requirements described in the User
Manual and according to the terms and conditions of this Agreement (the "License") and you accept this License:
Trial Version. If you have received, downloaded and/or installed a trial version of the Software and are hereby granted an
evaluation license for the Software, you may use the Software only for evaluation purposes and only during the single
applicable evaluation period, unless otherwise indicated, from the date of the initial installation. Any use of the Software
for other purposes or beyond the applicable evaluation period is strictly prohibited.
K A S P E R S K Y LAB E N D U S E R L I C E N S E A G R E E M E N T
11
Multiple Environment Software; Multiple Language Software; Dual Media Software; Multiple Copies; Bundles. If you use
different versions of the Software or different language editions of the Software, if you receive the Software on multiple
media, if you otherwise receive multiple copies of the Software, or if you received the Software bundled with other
software, the total permitted number of your Computers on which all versions of the Software are installed shall
correspond to the number of computers specified in licenses you have obtained from the Rightholder provided that
unless the licensing terms provide otherwise, each acquired license entitles you to install and use the Software on such a
number of Computer(s) as is specified in Clauses 2.2 and 2.3.
2.2 If the Software was acquired on a physical medium You have the right to use the Software for protection of such
a number of Computer(s) as is specified on the Software package.
2.3 If the Software was acquired via the Internet You have the right to use the Software for protection of such a
number of Computers that was specified when You acquired the License to the Software.
2.4 You have the right to make a copy of the Software solely for back-up purposes and only to replace the legally
owned copy if such copy is lost, destroyed or becomes unusable. This back-up copy cannot be used for other purposes
and must be destroyed when you lose the right to use the Software or when Your license expires or is terminated for any
other reason according to the legislation in force in the country of your principal residence or in the country where You
are using the Software.
2.5 You can transfer the non-exclusive license to use the Software to other individuals within the scope of the
license granted from the Rightholder to You provided that the recipient agrees to be bound by all the terms and
conditions of this Agreement and substitute you in full in the license granted from the Rightholder. In case You fully
transfer the rights granted from the Rightholder to use the Software You must destroy all copies of the Software including
the back-up copy. If You are a recipient of a transferred license You must agree to abide by all the terms and conditions
of this Agreement. If You do not agree to be bound by all the terms and conditions of this Agreement, You may not install
and/or use the Software. You also agree as the recipient of a transferred license that You do not have any additional or
better rights than what the original End User who acquired the Software from the Rightholder, did.
2.6 From the time of the Software activation or after license key file installation (with the exception of a trial version
of the Software) You have the right to receive the following services for the defined period specified on the Software
package (if the Software was acquired on a physical medium) or specified during acquisition (if the Software was
acquired via the Internet):
– Updates of the Software via the Internet when and as the Rightholder publishes them on its website or through other
online services. Аny Updates that you may receive become part of the Software and the terms and conditions of this
Agreement apply to them;
– Technical Support via the Internet and Technical Support telephone hotline.
3. Activation and Term
3.1 If You modify Your Computer or make changes to other vendors’ software installed on it, You may be required
by the Rightholder to repeat activation of the Software or license key file installation. The Rightholder reserves the right
to use any means and verification procedures to verify the validity of the License and/or legality of a copy of the Software
installed and/or used on Your Computer.
3.2 If the Software was acquired on a physical medium, the Software can be used, upon your acceptance of this
Agreement, for the period that is specified on the package commencing upon acceptance of this Agreement.
3.3 If the Software was acquired via the Internet, the Software can be used, upon your acceptance of this
Agreement, for the period that was specified during acquisition.
3.4 You have the right to use a trial version of the Software as provided in Clause 2.1 without any charge for the
single applicable evaluation period (30 days) from the time of the Software activation according to this Agreement
provided that the trial version does not entitle You Updates and Technical support via the Internet and Technical support
telephone hotline. If Rightholder sets another duration for the single applicable evaluation period You will be informed via
notification.
3.5 Your License to Use the Software is limited to the period of time as specified in Clauses 3.2 or 3.3 (as
applicable) and the remaining period can be viewed via means described in User Manual.
U S E R G U I D E
12
3.6 If You have acquired the Software that is intended to be used on more than one Computer then Your License to
Use the Software is limited to the period of time starting from the date of activation of the Software or license key file
installation on the first Computer.
3.7 Without prejudice to any other remedy in law or in equity that the Rightholder may have, in the event of any
breach by You of any of the terms and conditions of this Agreement, the Rightholder shall at any time without notice to
You be entitled to terminate this License to use the Software without refunding the purchase price or any part thereof.
3.8 You agree that in using the Software and in using any report or information derived as a result of using this
Software, you will comply with all applicable international, national, state, regional and local laws and regulations,
including, without limitation, privacy, copyright, export control and obscenity law.
3.9 Except as otherwise specifically provided herein, you may not transfer or assign any of the rights granted to you
under this Agreement or any of your obligations pursuant hereto.
3.10 The Rightholder reserves the right to limit the possibility of activation outside the region in which the Software
was acquired from the Rightholder and/or its Partners.
3.11 If You have acquired the Software with activation code valid for language localization of the Software of that
region in which it was acquired from the Rightholder or its Partners, You cannot activate the Software with applying the
activation code intended for other language localization.
3.12 In case of limitations specified in Clauses 3.10 and 3.11 information about these limitations is stated on package
and/or website of the Rightholder and/or its Partners.
4. Technical Support
4.1 The Technical Support described in Clause 2.6 of this Agreement is provided to You when the latest Update of
the Software is installed (except for a trial version of the Software).
Technical support service: http://support.kaspersky.com
5. Information Collection
5.1 Having agreed with the terms and conditions of this Agreement You consent to provide information to the
Rightholder about executable files and their checksums to improve Your security protection level.
5.2 In order to improve security awareness about new threats and their sources and in order to improve Your
security protection level the Rightholder, with your consent, that has been explicitly confirmed in the Kaspersky Security
Network Data Collection Statement, is expressly entitled to receives such information. You can deactivate the Kaspersky
Security Network service during installation. Also, You can activate and deactivate the Kaspersky Security Network
service at any time in the Software options page.
You further acknowledge and agree that any information gathered by Rightholder can be used to track and publish
reports on security risk trends in the Rightholder’s sole and exclusive discretion.
5.3 The Software does not process any personally identifiable data and does not combine the processing data with
any personal information.
5.4 If you do not wish for the information collected by the Software to be sent to the Rightholder, You should not
activate and/or de-activate the Kaspersky Security Network service.
6. Limitations
6.1 You shall not emulate, clone, rent, lend, lease, sell, modify, decompile, or reverse engineer the Software or
disassemble or create derivative works based on the Software or any portion thereof with the sole exception of a nonwaivable right granted to You by applicable legislation, and you shall not otherwise reduce any part of the Software to
human readable form or transfer the licensed Software, or any subset of the licensed Software, nor permit any third party
K A S P E R S K Y LAB E N D U S E R L I C E N S E A G R E E M E N T
13
to do so, except to the extent the foregoing restriction is expressly prohibited by applicable law. Neither Software’s binary
code nor source may be used or reverse engineered to re-create the program algorithm, which is proprietary. All rights
not expressly granted herein are reserved by Rightholder and/or its suppliers, as applicable. Any such unauthorized use
of the Software shall result in immediate and automatic termination of this Agreement and the License granted hereunder
and may result in criminal and/or civil prosecution against You.
6.2 You shall not transfer the rights to use the Software to any third party except as set forth in Clause 2.5 of this
Agreement.
6.3 You shall not provide the activation code and/or license key file to third parties or allow third parties access to
the activation code and/or license key which are deemed confidential data of Rightholder and you shall exercise
reasonable care in protecting the activation code and/or license key in confidence provided that you can transfer the
activation code and/or license key to third parties as set forth in Clause 2.5 of this Agreement.
6.4 You shall not rent, lease or lend the Software to any third party.
6.5 You shall not use the Software in the creation of data or software used for detection, blocking or treating threats
described in the User Manual.
6.6 The Rightholder has the right to block the key file or to terminate Your License to use the Software in the event
You breach any of the terms and conditions of this Agreement and without any refund to You.
6.7 f You are using the trial version of the Software You do not have the right to receive the Technical Support
specified in Clause 4 of this Agreement and You don’t have the right to transfer the license or the rights to use the
Software to any third party.
7. Limited Warranty and Disclaimer
7.1 The Rightholder guarantees that the Software will substantially perform according to the specifications and
descriptions set forth in the User Manual provided however that such limited warranty shall not apply to the following: (w)
Your Computer’s deficiencies and related infringement for which Rightholder’s expressly disclaims any warranty
responsibility; (x) malfunctions, defects, or failures resulting from misuse; abuse; accident; neglect; improper installation,
operation or maintenance; theft; vandalism; acts of God; acts of terrorism; power failures or surges; casualty; alteration,
non-permitted modification, or repairs by any party other than Rightholder; or any other third parties’ or Your actions or
causes beyond Rightholder’s reasonable control; (y) any defect not made known by You to Rightholder as soon as
practical after the defect first appears; and (z) incompatibility caused by hardware and/or software components installed
on Your Computer.
7.2 You acknowledge, accept and agree that no software is error free and You are advised to back-up the
Computer, with frequency and reliability suitable for You.
7.3 The Rightholder does not provide any guarantee that the Software will work correctly in case of violations of the
terms described in the User Manual or in this Agreement.
7.4 The Rightholder does not guarantee that the Software will work correctly if You do not regularly download
Updates specified in Clause 2.6 of this Agreement.
7.5 The Rightholder does not guarantee protection from the threats described in the User Manual after the
expiration of the period specified in Clauses 3.2 or 3.3 of this Agreement or after the License to use the Software is
terminated for any reason.
7.6 THE SOFTWARE IS PROVIDED "AS IS" AND THE RIGHTHOLDER MAKES NO REPRESENTATION AND
GIVES NO WARRANTY AS TO ITS USE OR PERFORMANCE. EXCEPT FOR ANY WARRANTY, CONDITION,
REPRESENTATION OR TERM THE EXTENT TO WHICH CANNOT BE EXCLUDED OR LIMITED BY APPLICABLE
LAW THE RIGHTHOLDER AND ITS PARTNERS MAKE NO WARRANTY, CONDITION, REPRESENTATION, OR
TERM (EXPRESSED OR IMPLIED, WHETHER BY STATUTE, COMMON LAW, CUSTOM, USAGE OR OTHERWISE)
AS TO ANY MATTER INCLUDING, WITHOUT LIMITATION, NONINFRINGEMENT OF THIRD PARTY RIGHTS,
MERCHANTABILITY, SATISFACTORY QUALITY, INTEGRATION, OR APPLICABILITY FOR A PARTICULAR
PURPOSE. YOU ASSUME ALL FAULTS, AND THE ENTIRE RISK AS TO PERFORMANCE AND RESPONSIBILITY
FOR SELECTING THE SOFTWARE TO ACHIEVE YOUR INTENDED RESULTS, AND FOR THE INSTALLATION OF,
USE OF, AND RESULTS OBTAINED FROM THE SOFTWARE. WITHOUT LIMITING THE FOREGOING PROVISIONS,
THE RIGHTHOLDER MAKES NO REPRESENTATION AND GIVES NO WARRANTY THAT THE SOFTWARE WILL BE
U S E R G U I D E
14
ERROR-FREE OR FREE FROM INTERRUPTIONS OR OTHER FAILURES OR THAT THE SOFTWARE WILL MEET
ANY OR ALL YOUR REQUIREMENTS WHETHER OR NOT DISCLOSED TO THE RIGHTHOLDER.
8. Exclusion and Limitation of Liability
8.1 TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, IN NO EVENT SHALL THE
RIGHTHOLDER OR ITS PARTNERS BE LIABLE FOR ANY SPECIAL, INCIDENTAL, PUNITIVE, INDIRECT, OR
CONSEQUENTIAL DAMAGES WHATSOEVER (INCLUDING, BUT NOT LIMITED TO, DAMAGES FOR LOSS OF
PROFITS OR CONFIDENTIAL OR OTHER INFORMATION, FOR BUSINESS INTERRUPTION, FOR LOSS OF
PRIVACY, FOR CORRUPTION, DAMAGE AND LOSS OF DATA OR PROGRAMS, FOR FAILURE TO MEET ANY
DUTY INCLUDING ANY STATUTORY DUTY, DUTY OF GOOD FAITH OR DUTY OF REASONABLE CARE, FOR
NEGLIGENCE, FOR ECONOMIC LOSS, AND FOR ANY OTHER PECUNIARY OR OTHER LOSS WHATSOEVER)
ARISING OUT OF OR IN ANY WAY RELATED TO THE USE OF OR INABILITY TO USE THE SOFTWARE, THE
PROVISION OF OR FAILURE TO PROVIDE SUPPORT OR OTHER SERVICES, INFORMATON, SOFTWARE, AND
RELATED CONTENT THROUGH THE SOFTWARE OR OTHERWISE ARISING OUT OF THE USE OF THE
SOFTWARE, OR OTHERWISE UNDER OR IN CONNECTION WITH ANY PROVISION OF THIS AGREEMENT, OR
ARISING OUT OF ANY BREACH OF CONTRACT OR ANY TORT (INCLUDING NEGLIGENCE,
MISREPRESENTATION, ANY STRICT LIABILITY OBLIGATION OR DUTY), OR ANY BREACH OF STATUTORY
DUTY, OR ANY BREACH OF WARRANTY OF THE RIGHTHOLDER OR ANY OF ITS PARTNERS, EVEN IF THE
RIGHTHOLDER OR ANY PARTNER HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.
YOU AGREE THAT IN THE EVENT THE RIGHTHOLDER AND/OR ITS PARTNERS ARE FOUND LIABILE, THE
LIABILITY OF THE RIGHTHOLDER AND/OR ITS PARTNERS SHALL BE LIMITED BY THE COSTS OF THE
SOFTWARE. IN NO CASE SHALL THE LIABILITY OF THE RIGHTHOLDER AND/OR ITS PARTNERS EXCEED THE
FEES PAID FOR THE SOFTWARE TO THE RIGHTHOLDER OR THE PARTNER (AS MAY BE APPLICABLE).
NOTHING IN THIS AGREEMENT EXCLUDES OR LIMITS ANY CLAIM FOR DEATH AND PERSONAL INJURY.
FURTHER IN THE EVENT ANY DISCLAIMER, EXCLUSION OR LIMITATION IN THIS AGREEMENT CANNOT BE
EXLUDED OR LIMITED ACCORDING TO APPLICABLE LAW THEN ONLY SUCH DISCLAIMER, EXCLUSION OR
LIMITATION SHALL NOT APPLY TO YOU AND YOU CONTINUE TO BE BOUND BY ALL THE REMAINING
DISCLAIMERS, EXCLUSIONS AND LIMITATIONS.
9. GNU and Other Third Party Licenses
9.1 The Software may include some software programs that are licensed (or sublicensed) to the user under the
GNU General Public License (GPL) or other similar free software licenses which, among other rights, permit the user to
copy, modify and redistribute certain programs, or portions thereof, and have access to the source code ("Open Source
Software"). If such licenses require that for any software, which is distributed to someone in an executable binary format,
that the source code also be made available to those users, then the source code should be made available by sending
the request to source@kaspersky.com or the source code is supplied with the Software. If any Open Source Software
licenses require that the Rightholder provide rights to use, copy or modify an Open Source Software program that are
broader than the rights granted in this Agreement, then such rights shall take precedence over the rights and restrictions
herein.
10. Intellectual Property Ownership
10.1 You agree that the Software and the authorship, systems, ideas, methods of operation, documentation and
other information contained in the Software, are proprietary intellectual property and/or the valuable trade secrets of the
Rightholder or its partners and that the Rightholder and its partners, as applicable, are protected by civil and criminal law,
and by the law of copyright, trade secret, trademark and patent of the Russian Federation, European Union and the
United States, as well as other countries and international treaties. This Agreement does not grant to You any rights to
the intellectual property including any the Trademarks or Service Marks of the Rightholder and/or its partners
("Trademarks"). You may use the Trademarks only insofar as to identify printed output produced by the Software in
accordance with accepted trademark practice, including identification of the Trademark owner’s name. Such use of any
Trademark does not give you any rights of ownership in that Trademark. The Rightholder and/or its partners own and
retain all right, title, and interest in and to the Software, including without limitation any error corrections, enhancements,
Updates or other modifications to the Software, whether made by the Rightholder or any third party, and all copyrights,
K A S P E R S K Y LAB E N D U S E R L I C E N S E A G R E E M E N T
15
patents, trade secret rights, trademarks, and other intellectual property rights therein. Your possession, installation or use
of the Software does not transfer to you any title to the intellectual property in the Software, and you will not acquire any
rights to the Software except as expressly set forth in this Agreement. All copies of the Software made hereunder must
contain the same proprietary notices that appear on and in the Software. Except as stated herein, this Agreement does
not grant you any intellectual property rights in the Software and you acknowledge that the License, as further defined
herein, granted under this Agreement only provides you with a right of limited use under the terms and conditions of this
Agreement. Rightholder reserves all rights not expressly granted to you in this Agreement.
10.2 You agree not to modify or alter the Software in any way. You may not remove or alter any copyright notices or
other proprietary notices on any copies of the Software.
11. Governing Law; Arbitration
11.1 This Agreement will be governed by and construed in accordance with the laws of the Russian Federation
without reference to conflicts of law rules and principles. This Agreement shall not be governed by the United Nations
Convention on Contracts for the International Sale of Goods, the application of which is expressly excluded. Any dispute
arising out of the interpretation or application of the terms of this Agreement or any breach thereof shall, unless it is
settled by direct negotiation, be settled by in the Tribunal of International Commercial Arbitration at the Russian
Federation Chamber of Commerce and Industry in Moscow, the Russian Federation. Any award rendered by the
arbitrator shall be final and binding on the parties and any judgment on such arbitration award may be enforced in any
court of competent jurisdiction. Nothing in this Section 11 shall prevent a Party from seeking or obtaining equitable relief
from a court of competent jurisdiction, whether before, during or after arbitration proceedings.
12. Period for Bringing Actions
12.1 No action, regardless of form, arising out of the transactions under this Agreement, may be brought by either
party hereto more than one (1) year after the cause of action has occurred, or was discovered to have occurred, except
that an action for infringement of intellectual property rights may be brought within the maximum applicable statutory
period.
13. Entire Agreement; Severability; No Waiver
13.1 This Agreement is the entire agreement between you and Rightholder and supersedes any other prior
agreements, proposals, communications or advertising, oral or written, with respect to the Software or to subject matter
of this Agreement. You acknowledge that you have read this Agreement, understand it and agree to be bound by its
terms. If any provision of this Agreement is found by a court of competent jurisdiction to be invalid, void, or unenforceable
for any reason, in whole or in part, such provision will be more narrowly construed so that it becomes legal and
enforceable, and the entire Agreement will not fail on account thereof and the balance of the Agreement will continue in
full force and effect to the maximum extent permitted by law or equity while preserving, to the fullest extent possible, its
original intent. No waiver of any provision or condition herein shall be valid unless in writing and signed by you and an
authorized representative of Rightholder provided that no waiver of any breach of any provisions of this Agreement will
constitute a waiver of any prior, concurrent or subsequent breach. Rightholder’s failure to insist upon or enforce strict
performance of any provision of this Agreement or any right shall not be construed as a waiver of any such provision or
right.
14. Rightholder Contact Information
Should you have any questions concerning this Agreement, or if you desire to contact the Rightholder for any reason,
please contact our Customer Service Department at:
Kaspersky Lab ZAO, 10 build. 1, 1ST Volokolamsky Proezd
Moscow, 123060
U S E R G U I D E
16
Russian Federation
Tel: +7-495-797-8700
Fax: +7-495-645-7939
E-mail: info@kaspersky.com
Web site: www.kaspersky.com
© 1997-2010 Kaspersky Lab ZAO. All Rights Reserved. The Software and any accompanying documentation are
copyrighted and protected by copyright laws and international copyright treaties, as well as other intellectual property
laws and treaties.
17
ABOUT THIS GUIDE
IN THIS SECTION:
In this document .............................................................................................................................................................. 17
Document conventions .................................................................................................................................................... 18
This document is the Guide for installing, configuring and operating Kaspersky Internet Security 2011 (hereinafter
Kaspersky Internet Security). The document is designed for a wide audience. The application users should be able to
operate a personal computer at a basic level: to be familiar with the Microsoft Windows operating system interface and
navigation within it, and to know how to use popular emailing and Internet programs, for example, Microsoft Office
Outlook and Microsoft Internet Explorer.
The aim of the document:
to help the users to install the application on the computer on their own, activate it and configure with regard to
user's tasks;
to provide a quick search of the information on application related issues;
to provide alternate sources of information about the application and the methods of getting technical support.
IN THIS DOCUMENT
This document contains the following sections:
Additional sources of information
This section contains a description of data on the sources of additional information regarding the application, Internetresources to discuss the application, share ideas, ask questions and receive answers.
Kaspersky Internet Security 2011
This section contains the description of the application's new features, and brief information on its components and
functionality. It reveals the function of the each part of the package supplied and a range of services available to
registered users of the application. The section contains hardware and software requirements which the computer should
meet to have Kaspersky Internet Security installed on it.
Installing the application
This section contains instructions that will help you install the application on the computer and perform its initial
configuration. This section also describes the application uninstall procedure.
Managing license
This section contains information regarding the basic concepts used in the context of the application licensing. From this
section you will also learn about the automatic prolonging of the license and where to view information regarding the
current license.
U S E R G U I D E
18
Application interface
SAMPLE TEXT
DOCUMENT CONVENTIONS DESCRIPTION
Please note that...
Warnings are highlighted in red and enclosed in frames. Warnings contain
important information, for example, related to computer operations critical to its
safety.
It is recommended to use...
Notes are enclosed in frames. Notes contain additional and reference
information.
This section contains description of the basic GUI components of the application: icon and context menu, main
application window, settings window, and notification windows.
Starting and stopping the application
This section contains information regarding the application's starting and shutdown.
Computer protection status
This section contains information about how to know whether your computer is protected at the moment, or if its security
is under threat, as well as how to eliminate emerging threats. In this section, you also can find information about
enabling, disabling, and pausing protection when working with Kaspersky Internet Security.
Solving typical tasks
This section contains instructions for the basic tasks encountered by most users when working with the application.
Advanced application settings
This section provides detailed information about each application component and describes the operation and
configuration algorithms for each component.
Checking the consistency of the application settings
This section contains recommendations in how to check if the application components run correctly.
Contacting the Technical Support Service
This section contains recommendations with respect to making contact with Kaspersky Lab from My Kaspersky Account
on the Technical Support Service website and over phone.
Appendix
This section includes reference information which complements the document text.
Glossary
This section contains the list of terms used in the document and their definitions.
DOCUMENT CONVENTIONS
Document conventions described in the table below are used in this Guide.
Table 1. Document conventions
A B O U T T H I S G U I DE
19
SAMPLE TEXT
DOCUMENT CONVENTIONS DESCRIPTION
Example:
...
Examples are given in section, on a yellow background, and under the header
"Example".
Update means...
New terms are marked by italics.
ALT+F4
Names of keyboard keys are marked by semi-bold font and capital letters.
Names of the keys along with a "plus" sign means use of a key combination.
Enable
Names of interface components, for example, input fields, menu commands,
buttons, etc., are marked by semi-bold font.
To configure a task schedule:
Instructions are marked by the arrow symbol.
Instructions' introductory phrases are in italics.
help
Texts in the command line or texts of messages displayed on the screen have a
special font.
<IP address of your computer>
The variables are put in angle brackets. Instead of a variable its corresponding
value is placed in every case, and the angle brackets are omitted.
20
ADDITIONAL SOURCES OF INFORMATION
IN THIS SECTION:
Sources of information for independent research ............................................................................................................ 20
Discussing Kaspersky Lab applications on the web forum .............................................................................................. 21
Contacting the Sales Department ................................................................................................................................... 21
Contacting Documentation development group .............................................................................................................. 21
If you have any questions regarding choosing, purchasing, installing or using Kaspersky Internet Security, various
sources of information are available at your convenience. You can choose the most suitable information source,
depending on the question level of importance and urgency.
SOURCES OF INFORMATION FOR INDEPENDENT RESEARCH
Kaspersky Lab provides the following sources of information about the application:
application page at the Kaspersky Lab website;
application page at the Technical Support Service website (in the Knowledge Base);
service page of FastTrack Support;
help system.
Application page at the Kaspersky Lab website
This page (http://www.kaspersky.com/kaspersky_internet_security) provides you with general information on the
application, its features and options.
Application page at the Technical Support Service website (Knowledge Base)
On this page (http://support.kaspersky.com/kis2011) you will find the articles created by Technical Support Service
specialists.
These articles contain useful information, recommendations and FAQs on purchasing, installing and using the
application. They are sorted by subject, for example, Managing the license, Configuring Update, or Eliminating
operation failures. The articles may provide answers to the questions that concern not only this application but the
other Kaspersky Lab products as well. The articles may also contain news from the Technical Support Service.
FastTrack Support service
On this service page, you can find the database of FAQs with answers regarding the application's operation. To use
this service, you need an Internet connection.
To go to the service page, in the main application window, click the Support link and in the window that opens click
the FastTrack Support button.
Help system
The application installation package includes the full and context help file. It contains information about how to
manage computer protection (view protection status, scan various computer areas for viruses, and execute other
A D D I T I O N A L S O U R C E S O F I N F O R M AT I O N
21
tasks). The full help and context help file provides you with information about all windows of the application, listing
and describing the settings and tasks related to each of them.
To open the help file, click the Help button in the required window, or press the F1 key.
DISCUSSING KASPERSKY LAB APPLICATIONS ON THE
WEB FORUM
If your question does not require an urgent answer, you can discuss it with Kaspersky Lab's specialists and other users
in our forum at http://forum.kaspersky.com.
In this forum you can view existing topics, leave your comments, create new topics or use the search engine.
CONTACTING THE SALES DEPARTMENT
If you have questions about selecting or purchasing Kaspersky Internet Security or extending your license, you can
contact the Sales Department http://www.kaspersky.com/contacts.
You can also send your questions to the Sales Department by email at sales@kaspersky.com.
CONTACTING DOCUMENTATION DEVELOPMENT GROUP
If you have any questions regarding documentation, have found a mistake or you want to leave feedback, you can
contact the Technical documentation development group. To contact the Documentation development group, send an
email to docfeedback@kaspersky.com. Please use "Kaspersky Help Feedback: Kaspersky Internet Security" as the
subject of your message.
22
KASPERSKY INTERNET SECURITY 2011
IN THIS SECTION:
What's new ...................................................................................................................................................................... 22
Ensuring your computer protection ................................................................................................................................. 23
Distribution kit .................................................................................................................................................................. 25
Service for registered users ............................................................................................................................................ 25
Hardware and software requirements ............................................................................................................................. 26
This section contains the description of the application's new features, and brief information on its components and
functionality. It reveals the function of the each part of the package supplied and a range of services available to
registered users of the application. The section contains hardware and software requirements which the computer should
meet to have Kaspersky Internet Security installed on it.
WHAT'S NEW
The following is new in Kaspersky Internet Security:
New protection component of the System Watcher (see page 105) provides monitoring of applications activity in
the system and provides detailed information to other protection components. Due to the recoverable history of
the applications activity, the component can roll back results of a malicious application's actions when such
malicious actions are detected by various protection components.
Advanced functionality of the Safe Run, Safe Run for Applications (see page 146), is an isolated desktop
where you can launch suspicious applications without any harm to the main operating system.
New modules have been added to improve Internet protection:
Safe Surf (see page 99) – includes the link scanning module known from the previous version of the
application, and also may block access to insecure websites, which allows you staying in the safe Internet
zone.
Geo Filter (see page 100) – allows you to grant or deny access to websites based on their belonging to
certain domains. This helps you, for example, to block access to websites which belong to regional
domains with high risk of infection.
Application Control allows a more effective definition of applications statuses, as well as configuration of
application rules using Kaspersky Security Network data based on the statistics of Application Control operation
on many users' computers.
With the help of the Idle Scan (see page 163) module the computer may be scanned for viruses while you are
not working on it, then scanning will stop when you return to work. This allows you to perform a scan regularly
and at the same time prevents the reduction of the computer running speed when you need it.
The Parental Control (see page 150) functionality has been expanded: now you can control the user's access to
the computer and Internet, the launch of computer applications, restrict access to websites with undesirable
content and downloading files from the Internet, control user's communication in social networks and through
Instant Messengers, as well as view reports on the controlled user's actions. To optimize the Parental Control
configuration the module also includes an export and import option with these settings for the account.
K A S P E R S K Y I N T E R N E T S E C U R I T Y 2 0 1 1
23
ENSURING YOUR COMPUTER PROTECTION
Kaspersky Internet Security provides comprehensive protection of your computer against known and unknown threats,
network and intruder attacks, spam and other unwanted information.
Every type of threat is handled by a separate security component (see the description of components further in this
section). Components can be enabled or disabled independently of one another and configured accordingly.
In addition to constant protection provided by the security components, we recommend regularly scanning your computer
for viruses. This is necessary in order to rule out the possibility of spreading malicious programs that have not been
discovered by security components, for example, because the security level was set to low or for other reasons.
To keep Kaspersky Internet Security up-to-date, you need to update the bases and software modules used by the
application. The application is updated automatically by default. However, you can always update the bases and
software modules manually, if necessary.
You can control the individual applications that are launched on your computer by using the application activity monitor.
The way applications access personal data is subject to special control. These data include files, folders and registry
keys, which contain the settings and important data of the most frequently used applications, as well as the user's files
(My Documents folder, cookies, information about the user's activity). When the safety of any application raises doubts,
they can be run in a safe environment.
Certain specific tasks that need to be performed occasionally can be performed with the help of advanced tools and
wizards (see section "Additional tools for better protection of your computer" on page 168), such as configuring Microsoft
Internet Explorer or erasing the traces of user activity in the system.
Protection components
The following protection components provide protection for your computer in real time:
File Anti-Virus
File Anti-Virus prevents infection of the computer's file system. The components starts at startup of the operating
system, continuously remains in the computer's RAM, and scans all files being opened, saved, or launched on your
computer and all connected drives. Kaspersky Internet Security intercepts each attempt to access a file and scans
the file for known viruses. The file can only be processed further if the file is not infected or is successfully treated by
the application. If a file cannot be disinfected for any reason, it will be deleted. A copy of the file will be saved in the
backup, or moved to the quarantine.
Mail Anti-Virus
Mail Anti-Virus scans incoming and outgoing email messages on your computer. The email is available to the
addressee only if it does not contain dangerous objects.
Web Anti-Virus
Web Anti-Virus intercepts and blocks scripts on websites if they pose a threat. All HTTP traffic is also subject to a
thorough monitoring. Additionally, the component blocks access to malicious websites.
IM Anti-Virus
IM Anti-Virus ensures the safe use of Internet pagers. The component protects information that comes to your
computer via IM protocols. IM Anti-Virus ensures safe operation of various applications for instant messaging.
Proactive Defense
Proactive Defense allows detection of a new malicious program before it can perform its malicious activity. The
component's operation is based on monitoring and analyzing the behavior of all applications installed on your
computer. Depending on the actions being performed, Kaspersky Internet Security makes a decision whether each
application is potentially dangerous or not. So your computer is protected not only from known viruses, but from new
ones as well that have not yet been discovered.
U S E R G U I D E
24
Anti-Phishing
A component integrated in Web Anti-Virus, Anti-Spam and IM Anti-Virus, which checks web addresses to see if they
are included in the list of phishing and suspicious web addresses.
Application Control
Application Control logs the actions performed by applications in the system, and manages the applications'
activities, based on which group the component assigns them to. A set of rules is defined for each group of
applications. These rules manage applications' access to various operating system resources.
Firewall
The Firewall ensures security for your work in local networks and on the Internet. The component filters all network
activities using two types of rules: rules for applications and packet rules.
Network Attack Blocker
The Network Attack Blocker loads during the operating system launch, and scans incoming network traffic for
activities characteristic of network attacks. Once an attempt to attack the computer is detected, Kaspersky Internet
Security blocks any network activity of the attacking computer towards your computer.
Anti-Spam
Anti-Spam integrates into the mail client installed on your computer, and monitors all incoming email messages for
spam. All messages containing spam are marked with a special header. An option to configure Anti-Spam for spam
processing (deleting automatically, moving to a special folder, etc.) is also provided. The component also analyzes
email messages to detect phishing.
Network Monitor
The component designed to view information about network activity in real-time mode.
Anti-Banner
Anti-Banner blocks advertising information located on banners built into interfaces of various programs installed on
your computer, or displayed online.
Parental Control
Parental Control functionality is designed to protect children and teenagers from threats associated with using the
computer and Internet browsing.
Parental Control lets you set flexible restrictions on access to web resources and applications for different users
depending on their age. It also lets you view statistical reports on controlled user activity.
There are three groups of objects protected by the application components:
Files, identity data, user names and passwords, information about banking cards, etc. These files are protected
by File Anti-Virus, Application Control and Proactive Defense.
Applications installed on your computer and operating system objects. These files are protected by Mail Anti-
Virus, Web Anti-Virus, IM Anti-Virus, Application Control, Network Attack Blocker, Anti-Spam and Proactive
Defense.
Online activity: using e-payment systems, email protection against spam and viruses etc. These files are
protected by Mail Anti-Virus, Web Anti-Virus, IM Anti-Virus, Firewall, Network Attack Blocker, Anti-Spam,
Network Monitor, Anti-Banner, Parental Control and Anti-Phishing.
The grouping of components depending on the objects they protect is graphically illustrated in the Protection Center
section in the main application window (see section "Kaspersky Internet Security main window" on page 39).
K A S P E R S K Y I N T E R N E T S E C U R I T Y 2 0 1 1
25
DISTRIBUTION KIT
You can purchase the boxed version of Kaspersky Internet Security from our resellers, or purchase it online from Internet
shops, such as the eStore section of http://www.kaspersky.com.
If you buy the boxed version of the program, the package will include:
A sealed envelope with the installation CD containing the program files and documentation in PDF format.
Documentation in printed form, notably Quick Start Guide and User's Guide documents (depending on the
region).
License Agreement (depending on the region).
Activation card containing an activation code (depending on the region).
Read the EULA through carefully (see section "About End User License Agreement" on page 34)!
If you do not agree with the terms of the EULA, you can return your boxed product to the reseller from whom you
purchased it and be reimbursed the amount you paid for the program, provided that the envelope containing the
installation disk is still sealed.
By opening the sealed installation disk, you accept all the terms of the EULA.
Before breaking the seal on the installation disk envelope, carefully read through the EULA.
If you buy Kaspersky Internet Security from eStore, you will download the product from the Kaspersky Lab website; the
present User Guide is included with the installation package. You will be sent an activation code by email after your
payment has been received.
SERVICE FOR REGISTERED USERS
Kaspersky Lab offers legal users a set of services that allow increasing efficiency of the application use.
When you purchase the license, you become a registered user, which entitles you to benefit from the following services:
hourly updating application databases and providing new product versions;
consulting on how to install, configure, and use the product - by phone or in the Personal Cabinet;
notifying of new software products released by Kaspersky Lab and new viruses emerging all over the world.
This service is provided to the users who have subscribed to Kaspersky Lab's news delivery on the Technical
Consulting on issues related to functioning and use of operating systems, third-party software, and various technologies
are not provided.
Support Service website (http://support.kaspersky.com/subscribe).
U S E R G U I D E
26
HARDWARE AND SOFTWARE REQUIREMENTS
For a proper functioning of Kaspersky Internet Security, a computer should meet the defined requirements.
General requirements:
480 MB free disk space.
CD / DVD-ROM (to install Kaspersky Internet Security from the distribution CD).
Internet connection (to update databases and application modules).
Microsoft Internet Explorer 6.0 or higher.
Microsoft Windows Installer 2.0.
Requirements for Microsoft Windows XP Home Edition (Service Pack 2 or higher), Microsoft Windows XP Professional
(Service Pack 2 or higher), Microsoft Windows XP Professional x64 Edition (Service Pack 2 or higher):
Intel Pentium 800 MHz 32-bit (x86) / 64-bit (x64) processor or higher (or a compatible equivalent);
512 MB free RAM.
Requirements for Microsoft Windows Vista Home Basic, Microsoft Windows Vista Home Premium, Microsoft Windows
Vista Business, Microsoft Windows Vista Enterprise, Microsoft Windows Vista Ultimate, Microsoft Windows 7 Starter,
Microsoft Windows 7 Home Basic, Microsoft Windows 7 Home Premium, Microsoft Windows 7 Professional, Microsoft
Windows 7 Ultimate:
Intel Pentium 1 GHz 32-bit (x86) / 64-bit (x64) processor or higher (or a compatible equivalent);
1GB free RAM (32-bit); 2 GB free RAM (64-bit).
You cannot enable Safe Run when working under Microsoft Windows XP (64-bit) operating system. The Safe Run is
restricted when working in Microsoft Windows Vista (64-bit) and Microsoft Windows 7(64-bit) operating systems.
Requirements for netbooks:
Intel Atom 1.33 MHz (Z520) processor or a compatible equivalent.
Intel GMA950 video card with video RAM more than 64 MB (or a compatible equivalent).
Screen size not less than 10.1".
Microsoft Windows XP Home Edition or higher.
27
INSTALLING THE APPLICATION
IN THIS SECTION:
Installation procedure ...................................................................................................................................................... 27
Getting started ................................................................................................................................................................. 32
Removing the application ................................................................................................................................................ 32
This section contains instructions that will help you install the application on the computer and perform its initial
configuration. This section also describes the application uninstall procedure.
INSTALLATION PROCEDURE
Kaspersky Internet Security will install on your computer in an interactive mode with the help of the Installation Wizard.
The wizard consists of a series of screens (steps) navigated using the Back and Next buttons. To close the wizard once
it completes its work, use the Finish button. To stop the wizard at any stage, use the Cancel button.
If the application is going to protect more than one computer, it should be installed on all computers in the same way.
Remember that in this case, according to the license agreement, the license term begins from the date of the first
activation. If you activate the application to protect a second and subsequent computers, the license validity period will
be reduced by the number of days that has passed from the date of the first activation. Therefore, the license term will
expire for all installed copies of the application simultaneously.
To install Kaspersky Internet Security on your computer,
run the setup file (a file with the *.exe extension) on the CD containing the product.
The process of installing Kaspersky Internet Security from a setup file downloaded online is identical to the installation
from the setup CD.
U S E R G U I D E
28
IN THIS SECTION:
Step 1. Finding a newer version of the application .......................................................................................................... 28
Step 2. Making sure the system meets the installation requirements .............................................................................. 28
Step 3. Choosing the type of installation ......................................................................................................................... 29
Step 4. Reviewing the license agreement ....................................................................................................................... 29
Step 5. Kaspersky Security Network Data Collection Statement ..................................................................................... 29
Step 6. Searching for incompatible applications .............................................................................................................. 29
Step 7. Selecting the destination folder ........................................................................................................................... 30
Step 8. Preparing installation .......................................................................................................................................... 30
Step 9. Installing .............................................................................................................................................................. 30
Step 10. Activating the application .................................................................................................................................. 31
Step 11. Registering a user ............................................................................................................................................. 31
Step 12. Completing the activation .................................................................................................................................. 31
Step 13. Analyzing the system ........................................................................................................................................ 32
Step 14. Closing the Wizard ............................................................................................................................................ 32
STEP 1. SEARCHING FOR A NEWER VERSION OF THE APPLICATION
Before setup the installer checks the update servers of Kaspersky Lab for a newer version of Kaspersky Internet
Security.
If it finds no newer product versions on the update servers of Kaspersky Lab, the setup wizard for the current version will
be started.
If the update servers offer a newer version of Kaspersky Internet Security, you will see a prompt to download and install it
on the computer. If you cancel downloading the new version, the setup wizard for the current version will be started. If
you decide to install the newer version, product distribution files will be downloaded to your computer and the setup
wizard for that new version will be started automatically. For further description of the installation procedure for the newer
version please refer to its corresponding documentation.
STEP 2. MAKING SURE THE SYSTEM MEETS THE INSTALLATION
REQUIREMENTS
Before Kaspersky Internet Security installation on your computer the installer checks the operating system and service
packs to make sure they meet the software requirements for product installation (see section "Hardware and software
requirements" on page 26). In addition, the installer checks the presence of required software and the credentials
necessary to install applications.
If any condition is not observed, a corresponding notification will be displayed. In that case you are advised to install the
required software and use the Windows Update service to download and apply the necessary service packs before
installing the product of Kaspersky Lab.
I N S T A L L I N G T H E A P P L I C A T I O N
29
At this step, the application searches for Kaspersky Lab applications that may lead to conflicts when used together with
Kaspersky Internet Security. If such applications are found, you are offered to remove them manually.
If an earlier version of Kaspersky Anti-Virus or Kaspersky Internet Security is found, all data that can be used by
Kaspersky Internet Security 2011 (activation information, application settings, etc.) will be saved and used when
installing the application.
STEP 3. CHOOSING THE TYPE OF INSTALLATION
At this stage, you can choose the most suitable type of Kaspersky Internet Security installation:
Standard installation. If you choose this option (the Change installation settings box is unchecked), the
application will be fully installed on your computer with protection settings recommended by Kaspersky Lab
experts.
Custom installation. In this case (the Change installation settings box is checked) you will be offered to
specify the destination folder to install the application to (see section "Step 7. Selecting the destination folder"
on page 30), and disable the installation process protection, if required (see section "Step 8. Preparing
installation" on page 30).
To proceed with the installation, click Next.
STEP 4. REVIEWING THE LICENSE AGREEMENT
At this stage you should review the license agreement made between you and Kaspersky Lab.
Read the agreement carefully and signify your consent by clicking the I Agree button. The installation will continue.
To cancel the installation, click the Cancel button.
STEP 5. KASPERSKY SECURITY NETWORK DATA COLLECTION STATEMENT
At this stage you will be offered to participate in Kaspersky Security Network. Participation in the program involves
sending information about new threats detected on your computer, running applications, and downloaded signed
applications to Kaspersky Lab, along with the unique ID assigned to your copy of Kaspersky Internet Security and your
system information. We guarantee that none of your personal data will be sent.
Review the text of the Kaspersky Security Network Data Collection Statement. If you agree with all points of the
statement, check the box I accept the terms of participation in Kaspersky Security Network.
Click the Next button if you carry out the custom installation (see section "Step 3. Choosing the type of installation" on
page 29). When carrying out the standard installation, click the Install button. Installation will continue.
STEP 6. SEARCHING FOR INCOMPATIBLE APPLICATIONS
At this step, the applications checks if any applications incompatible with Kaspersky Internet Security are installed on
your computer.
If no such applications are found, the Wizard automatically proceeds to the next step.
If any incompatible applications are detected, they are displayed in a list on the screen, and you are offered to remove
them automatically or manually. While removing incompatible applications, you will need to reboot your operating
system, after which installation of Kaspersky Internet Security will continue automatically.
To proceed with the installation, click Next.
U S E R G U I D E
30
STEP 7. SELECTING THE DESTINATION FOLDER
This step of the Installation Wizard is only available if the custom installation is selected. (see section "Step 3. Choosing
the type of installation" on page 29). In standard installation, this step is omitted and the application is installed to the
default folder.
At this stage you are offered to choose the folder to which Kaspersky Internet Security will be installed. The following
path is set by default:
<disk> \ Program Files \ Kaspersky Lab \ Kaspersky Internet Security 2011 – for 32-bit systems;
<disk> \ Program Files (x86) \ Kaspersky Lab \ Kaspersky Internet Security 2011 – for 64-bit systems.
To install Kaspersky Internet Security to a different folder, specify the path to it in the input field or click View and choose
the folder in the window that opens.
The path to the installation folder cannot be longer than 200 characters or contain special characters \, /, ?, :, *, ", >, <
and |.
To find out if there is enough disk space on your computer to install the application, click the Disk button. In the window
that opens you can view the disk space information. To close the window, click OK.
To proceed with the installation, click Next in the wizard window.
STEP 8. PREPARING INSTALLATION
This step of the Installation Wizard is only available if the custom installation is selected. (see section "Step 3. Choosing
the type of installation" on page 29). In standard installation, this step is skipped.
Since your computer may be infected with malicious programs that may impact installation of Kaspersky Internet
Security, the installation process should be protected.
By default, installation process protection is enabled – the Protect the installation process box is checked in the
Wizard window.
You are advised to uncheck this box if the application cannot be installed (for example, when performing remote
installation using Windows Remote Desktop). Enabled protection may be the reason.
In this case, you should interrupt installation, restart it, check the Change installation settings box at the Choosing the
type of installation step (see section "Step 3. Choosing the type of installation" on page 29), and, when reaching the
Preparing installation step, uncheck the Protect the installation process box.
To proceed with the installation, click Install.
When installing the application on a computer running under Microsoft Windows XP, active network connections are
terminated. The majority of terminated connections is restored after a pause.
STEP 9. INSTALLING
Installation of the application takes some time. Wait for it to complete.
Once the installation is complete, the Wizard will proceed automatically to the next step.
Loading...