KASPERSKY Anti-Virus 2011 User Manual [tr]
Kaspersky Anti-Virus 2011
USER GUIDE
APPLICATION VERSION: 11.0 CRITICAL FIX 2
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Dear User!
Thank you for choosing our product. We hope that you will find this documentation useful and that it will provide answers
to most of your questions that may arise.
Warning! This document is the property of Kaspersky Lab ZAO (herein also referred to as Kaspersky Lab): all rights to
this document are reserved by the copyright laws of the Russian Federation, and by international treaties. Illegal
reproduction and distribution of this document or parts hereof will result in civil, administrative or criminal liability by
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of Kaspersky Lab ZAO.
This document and related graphic images can be used exclusively for informational, non-commercial or personal use.
This document may be amended without additional notification. The latest version of this document can be found on the
Kaspersky Lab website, at http://www.kaspersky.com/docs.
Kaspersky Lab ZAO assumes no liability for the content, quality, relevance, or accuracy of any materials used in this
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documents.
This document uses registered trademarks and service marks, which are the property of their respective owners.
Document revision date: 08.09.2010
© 1997-2010 Kaspersky Lab ZAO. All Rights Reserved.
http://www.kaspersky.com
http://support.kaspersky.com/
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CONTENT
KASPERSKY LAB END USER LICENSE AGREEMENT ............................................................................................ 10
ABOUT THIS GUIDE ................................................................................................................................................... 15
In this document ..................................................................................................................................................... 15
Document conventions ........................................................................................................................................... 17
ADDITIONAL SOURCES OF INFORMATION ............................................................................................................. 18
Sources of information for independent research ................................................................................................... 18
Discussing Kaspersky Lab applications on the web forum ..................................................................................... 19
Contacting the Sales Department ........................................................................................................................... 19
Contacting the Documentation development group ................................................................................................ 19
KASPERSKY ANTI-VIRUS 2011 ................................................................................................................................. 20
What's new ................................................................................................ ................................ ............................. 20
Ensuring your computer protection ......................................................................................................................... 20
Distribution kit ......................................................................................................................................................... 22
Service for registered users ................................................................................................ .................................... 22
Hardware and software requirements ..................................................................................................................... 22
INSTALLING AND REMOVING THE APPLICATION .................................................................................................. 24
Standard installation procedure .............................................................................................................................. 24
Step 1. Finding a newer version of the application ............................................................................................ 25
Step 2. Making sure the system meets the installation requirements ............................................................... 25
Step 3. Select installation type .......................................................................................................................... 26
Step 4. Reviewing the license agreement ......................................................................................................... 26
Step 5. Kaspersky Security Network Data Collection Statement ...................................................................... 26
Step 6. Searching for incompatible applications ............................................................................................... 26
Step 7. Selecting the destination folder ............................................................................................................. 27
Step 8. Preparing installation ............................................................................................................................ 27
Step 9. Installing ............................................................................................................................................... 28
Step 10. Activating the application .................................................................................................................... 28
Step 11. Registering a user............................................................................................................................... 28
Step 12. Completing the activation ................................................................................................................... 29
Step 13. Wizard completion .............................................................................................................................. 29
Updating the previous version of Kaspersky Anti-Virus .......................................................................................... 29
Step 1. Finding a newer version of the application ............................................................................................ 30
Step 2. Making sure the system meets the installation requirements ............................................................... 30
Step 3. Select installation type .......................................................................................................................... 31
Step 4. Reviewing the license agreement ......................................................................................................... 31
Step 5. Kaspersky Security Network Data Collection Statement ...................................................................... 31
Step 6. Searching for incompatible applications ............................................................................................... 31
Step 7. Selecting the destination folder ............................................................................................................. 32
Step 8. Preparing installation ............................................................................................................................ 32
Step 9. Installing ............................................................................................................................................... 33
Step 10. Completing the activation ................................................................................................................... 33
Step 11. Wizard completion .............................................................................................................................. 33
Non-standard installation scenarios ........................................................................................................................ 33
Getting started ........................................................................................................................................................ 34
U S E R G U I DE
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Removing the application ....................................................................................................................................... 34
Step 1. Saving data for repeated use ................................................................................................................ 35
Step 2. Confirmation of application removal...................................................................................................... 35
Step 3. Removing the application. Completing removal .................................................................................... 35
MANAGING THE LICENSE ......................................................................................................................................... 36
About End User License Agreement ...................................................................................................................... 36
About license .......................................................................................................................................................... 36
About activation code ............................................................................................................................................. 37
Viewing license information .................................................................................................................................... 38
APPLICATION INTERFACE ........................................................................................................................................ 39
Notification area icon ................................................................ ................................................................ .............. 39
Context menu ......................................................................................................................................................... 40
Kaspersky Anti-Virus main window ......................................................................................................................... 41
Notification windows and pop-up messages ........................................................................................................... 43
Application settings window ................................................................................................ .................................... 45
Kaspersky Gadget .................................................................................................................................................. 46
STARTING AND STOPPING THE APPLICATION ...................................................................................................... 47
Enabling and disabling automatic launch ............................................................................................................... 47
Starting and stopping the application manually ...................................................................................................... 47
COMPUTER PROTECTION STATUS ......................................................................................................................... 48
Diagnostics and elimination of problems in your computer protection .................................................................... 48
Enabling and disabling protection ........................................................................................................................... 50
Pausing and resuming protection ........................................................................................................................... 51
SOLVING TYPICAL TASKS ......................................................................................................................................... 52
How to activate the application ............................................................................................................................... 52
How to purchase or renew a license ....................................................................................................................... 53
What to do when the application's notifications appear .......................................................................................... 54
How to update application databases and modules ............................................................................................... 54
How to scan critical areas of your computer for viruses ......................................................................................... 55
How to scan a file, folder, disk, or another object for viruses .................................................................................. 56
How to perform full scan of your computer for viruses ............................................................................................ 58
Scanning computer for vulnerabilities ..................................................................................................................... 58
How to protect your personal data against theft ..................................................................................................... 59
Protection against phishing ............................................................................................................................... 60
Virtual Keyboard ............................................................................................................................................... 60
What to do if you suspect an object of being infected with a virus .......................................................................... 61
What to do if you suspect your computer of being infected .................................................................................... 62
How to restore an object that has been deleted or disinfected by the application .................................................. 63
How to create and use Rescue Disk ....................................................................................................................... 64
Create Rescue Disk .......................................................................................................................................... 64
Starting the computer from the Rescue Disk..................................................................................................... 66
How to view the report on the application's operation ............................................................................................. 67
How to restore application default settings ............................................................................................................. 67
How to import the application settings to Kaspersky Anti-Virus installed on another computer .............................. 68
How to switch from Kaspersky Anti-Virus to Kaspersky Internet Security .............................................................. 69
Switching to the commercial version ................................................................................................................. 69
Temporarily switching to the trial version .......................................................................................................... 70
C O N T E N T
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How to use Kaspersky Gadget ............................................................................................................................... 71
ADVANCED APPLICATION SETTINGS ...................................................................................................................... 73
General protection settings ..................................................................................................................................... 74
Restricting access to Kaspersky Anti-Virus ....................................................................................................... 74
Selecting protection mode................................................................................................................................. 75
Scan ....................................................................................................................................................................... 75
Virus scan ......................................................................................................................................................... 75
Changing and restoring security level ......................................................................................................... 77
Creating the scan startup schedule ............................................................................................................. 77
Creating a list of objects to scan.................................................................................................................. 78
Selecting the scan method .......................................................................................................................... 78
Selecting the scan technology ..................................................................................................................... 79
Changing actions to be performed on detected objects .............................................................................. 79
Running scan under a different user account .............................................................................................. 79
Changing the type of objects to scan .......................................................................................................... 80
Scan of compound files ............................................................................................................................... 80
Scan optimization ........................................................................................................................................ 81
Scanning removable drives on connection .................................................................................................. 81
Creating a task shortcut .............................................................................................................................. 82
Vulnerability Scan ............................................................................................................................................. 82
Update .................................................................................................................................................................... 82
Selecting an update source............................................................................................................................... 84
Selecting the update server region .............................................................................................................. 84
Updating the application from a shared folder ............................................................................................. 85
Creating the update startup schedule ............................................................................................................... 85
Rolling back the last update .............................................................................................................................. 86
Scanning Quarantine after update .................................................................................................................... 86
Using the proxy server ................................................................ ...................................................................... 87
Running updates under a different user account .............................................................................................. 87
File Anti-Virus ......................................................................................................................................................... 87
Enabling and disabling File Anti-Virus ............................................................................................................... 88
Automatically pausing File Anti-Virus ................................................................................................................ 88
Creating a protection scope .............................................................................................................................. 89
Changing and restoring security level ............................................................................................................... 90
Selecting scan mode ......................................................................................................................................... 90
Using heuristic analysis .................................................................................................................................... 91
Selecting the scan technology .......................................................................................................................... 91
Changing actions to be performed on detected objects .................................................................................... 91
Scan of compound files ..................................................................................................................................... 92
Scan optimization .............................................................................................................................................. 93
Mail Anti-Virus ........................................................................................................................................................ 93
Enabling and disabling Mail Anti-Virus .............................................................................................................. 94
Creating a protection scope .............................................................................................................................. 95
Changing and restoring security level ............................................................................................................... 95
Using heuristic analysis .................................................................................................................................... 96
Changing actions to be performed on detected objects .................................................................................... 96
Attachment filtering ........................................................................................................................................... 96
Scan of compound files ..................................................................................................................................... 97
U S E R G U I DE
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Email scanning in Microsoft Office Outlook ....................................................................................................... 97
Email scanning in The Bat! ............................................................................................................................... 97
Web Anti-Virus ........................................................................................................................................................ 98
Enabling and disabling Web Anti-Virus ................................................................................................ ........... 100
Selecting the Web Anti-Virus security level ..................................................................................................... 101
Changing actions to be performed on dangerous objects ............................................................................... 101
Checking URLs using the databases of suspicious and phishing addresses .................................................. 101
Using heuristic analysis .................................................................................................................................. 102
Blocking dangerous scripts ............................................................................................................................. 103
Scan optimization ............................................................................................................................................ 103
Kaspersky URL Advisor .................................................................................................................................. 103
Creating a list of trusted addresses ................................................................................................................. 104
Restoring Web Anti-Virus default settings ....................................................................................................... 105
IM Anti-Virus ......................................................................................................................................................... 105
Enabling and disabling IM Anti-Virus .............................................................................................................. 106
Creating a protection scope ............................................................................................................................ 106
Selecting the scan method .............................................................................................................................. 106
Proactive Defense ................................................................................................................................................ 107
Enabling and disabling Proactive Defense ...................................................................................................... 108
Creating a group of trusted applications ......................................................................................................... 108
Using the dangerous activity list ...................................................................................................................... 108
Changing the dangerous activity monitoring rule ............................................................................................ 109
System Watcher ................................................................................................................................................... 109
Enabling and disabling System Watcher ......................................................................................................... 110
Using patterns of dangerous activity (BSS)..................................................................................................... 110
Rolling back a malicious program's actions .................................................................................................... 111
Network protection ................................................................................................................................................ 111
Encrypted connections scan ........................................................................................................................... 111
Scanning encrypted connections in Mozilla Firefox ................................................................................... 112
Scanning encrypted connections in Opera ................................................................................................ 113
Configuring the proxy server ........................................................................................................................... 114
Creating a list of monitored ports .................................................................................................................... 114
Trusted zone ......................................................................................................................................................... 115
Creating a list of trusted applications .............................................................................................................. 116
Creating the exclusion rules ............................................................................................................................ 116
Performance and compatibility with other applications ................................................................ ......................... 117
Selecting detectable threat categories ............................................................................................................ 117
Advanced disinfection technology ................................................................................................................... 118
Distributing computer resources when scanning for viruses ........................................................................... 118
Running tasks in background mode ................................................................................................................ 119
Application settings in full-screen mode. Gaming Profile ................................................................................ 119
Battery saving ................................................................................................................................................. 120
Kaspersky Anti-Virus Self-Defense ....................................................................................................................... 120
Enabling and disabling self-protection ............................................................................................................ 121
Protection against external control .................................................................................................................. 121
Quarantine and Backup ........................................................................................................................................ 121
Storing quarantine and backup objects ........................................................................................................... 122
Working with quarantined objects ................................................................................................................... 122
Additional tools for better protection of your computer ......................................................................................... 124
C O N T E N T
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Privacy Cleaner ............................................................................................................................................... 125
Browser Configuration .................................................................................................................................... 126
Rolling back the changes, made by the wizards ............................................................................................. 127
Reports ................................................................................................................................................................. 128
Creating a report for the selected component ................................................................................................. 129
Data filtering ................................................................................................................................ .................... 129
Events search ................................................................................................................................................. 130
Saving a report to file ...................................................................................................................................... 131
Storing reports ................................................................................................................................................ 131
Clearing application reports ............................................................................................................................ 132
Logging non-critical events ............................................................................................................................. 132
Configuring the reminder of report availability ................................................................................................. 132
Application appearance ........................................................................................................................................ 132
Application skin ............................................................................................................................................... 133
Active interface elements ................................................................................................................................ 133
News Agent ..................................................................................................................................................... 133
Notifications .......................................................................................................................................................... 134
Enabling and disabling notifications ................................................................................................................ 134
Configuring the notification method ................................................................................................................. 135
Participating in the Kaspersky Security Network .................................................................................................. 136
VALIDATING KASPERSKY ANTI-VIRUS SETTINGS ............................................................................................... 137
Test "virus" EICAR and its modifications .............................................................................................................. 137
Testing the HTTP traffic protection ....................................................................................................................... 138
Testing the SMTP traffic protection ...................................................................................................................... 139
Validating File Anti-Virus settings ......................................................................................................................... 139
Validating virus scan task settings ........................................................................................................................ 139
Validating Anti-Spam settings ............................................................................................................................... 140
CONTACTING THE TECHNICAL SUPPORT SERVICE ........................................................................................... 141
My Kaspersky Account ......................................................................................................................................... 141
Technical support by phone .................................................................................................................................. 142
Creating a system state report .............................................................................................................................. 142
Creating a trace file .............................................................................................................................................. 143
Sending data files ................................................................................................................................................. 143
AVZ script execution ............................................................................................................................................. 144
APPENDIX ................................................................................................................................................................. 146
Subscription statuses ........................................................................................................................................... 146
Kaspersky Anti-Virus notification list ..................................................................................................................... 148
Notifications in any protection mode ............................................................................................................... 148
Special treatment required ........................................................................................................................ 148
Removable drive connected ...................................................................................................................... 149
New network detected ............................................................................................................................... 149
Untrusted certificate detected .................................................................................................................... 150
Potentially dangerous application detected ............................................................................................... 150
Quarantined file not infected ..................................................................................................................... 151
New product version released ................................................................................................................... 151
Technical update released ........................................................................................................................ 152
Technical update downloaded ................................................................................................................... 152
Downloaded technical update not installed ............................................................................................... 152
U S E R G U I DE
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License expired ......................................................................................................................................... 153
Notifications in interactive protection mode ..................................................................................................... 153
Network activity of an application has been detected ................................................................ ................ 155
Malicious object detected .......................................................................................................................... 155
Vulnerability detected ................................................................................................................................ 156
Dangerous activity detected in the system ................................................................................................ 157
Rolling back the changes made by a dangerous application ..................................................................... 157
Malicious application detected .................................................................................................................. 158
Malicious application or legal application that may be used by intruders detected .................................... 158
Suspicious / malicious link detected .......................................................................................................... 159
Dangerous object detected in traffic .......................................................................................................... 160
Attempt to access a phishing website detected ......................................................................................... 160
Attempt to access the system registry detected ........................................................................................ 160
Object cannot be disinfected ..................................................................................................................... 161
Hidden process detected ........................................................................................................................... 161
Working with the application from the command line ............................................................................................ 162
Activating the application ................................................................................................................................ 164
Starting the application ................................................................................................................................... 164
Stopping the application .................................................................................................................................. 164
Managing application components and tasks ................................................................................................. 165
Virus scan ....................................................................................................................................................... 166
Updating the application ................................................................................................................................. 169
Rolling back the last update ............................................................................................................................ 170
Exporting protection settings ........................................................................................................................... 170
Importing protection settings ........................................................................................................................... 170
Creating a trace file ......................................................................................................................................... 171
Viewing Help ................................................................................................................................................... 171
Return codes of the command line ................................................................................................................. 172
GLOSSARY ............................................................................................................................................................... 173
KASPERSKY LAB ZAO ............................................................................................................................................. 182
INFORMATION ABOUT THIRD-PARTY CODE ........................................................................................................ 183
Program code ....................................................................................................................................................... 183
AGG 2.4 .......................................................................................................................................................... 185
ADOBE ABI-SAFE CONTAINERS 1.0 ............................................................................................................ 186
BOOST 1.39.0 ................................................................................................................................................ 186
BZIP2/LIBBZIP2 1.0.5 ..................................................................................................................................... 186
CONVERTUTF ............................................................................................................................................... 186
CURL 7.19.4 ................................................................................................................................................... 187
DEELX - REGULAR EXPRESSION ENGINE 1.2 ........................................................................................... 187
EXPAT 1.2, 2.0.1 ............................................................................................................................................ 187
FASTSCRIPT 1.90 .......................................................................................................................................... 188
FDLIBM 5.3 ..................................................................................................................................................... 188
FLEX: THE FAST LEXICAL ANALYZER 2.5.4 ............................................................................................... 188
FMT.H ............................................................................................................................................................. 188
GDTOA ........................................................................................................................................................... 188
GECKO SDK 1.8, 1.9, 1.9.1 ............................................................................................................................ 189
ICU4C 4.0.1 .................................................................................................................................................... 197
INFO-ZIP 5.51 ................................................................................................................................................. 197
C O N T E N T
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JSON4LUA 0.9.30 .......................................................................................................................................... 198
LIBGD 2.0.35 .................................................................................................................................................. 198
LIBJPEG 6B ................................................................................................................................ .................... 199
LIBM (lrint.c v 1.4, lrintf.c,v 1.5) ....................................................................................................................... 200
LIBPNG 1.2.8, 1.2.9, 1.2.42 ............................................................................................................................ 201
LIBUNGIF 3.0 ................................................................................................................................................. 201
LIBXDR ........................................................................................................................................................... 201
LREXLIB 2.4 ................................................................................................................................................... 202
LUA 5.1.4 ........................................................................................................................................................ 202
LZMALIB 4.43 ................................................................................................................................................. 203
MD5.H ............................................................................................................................................................. 203
MD5.H ............................................................................................................................................................. 203
MD5-CC 1.02 .................................................................................................................................................. 203
OPENSSL 0.9.8K ............................................................................................................................................ 204
PCRE 7.7, 7.9 ................................................................................................................................................. 205
SHA1.C 1.2 ..................................................................................................................................................... 207
STLPORT 5.2.1 .............................................................................................................................................. 207
SVCCTL.IDL ................................................................................................................................................... 207
TINYXML 2.5.3 ............................................................................................................................................... 207
VISUAL STUDIO CRT SOURCE CODE 8.0 ................................................................................................... 207
WINDOWS TEMPLATE LIBRARY 8.0 ............................................................................................................ 208
ZLIB 1.0.4, 1.0.8, 1.2.2, 1.2.3.......................................................................................................................... 212
Development tools ................................................................................................................................................ 212
MS DDK 4.0, 2000 .......................................................................................................................................... 212
MS WDK 6000, 6001, 6002 ............................................................................................................................ 212
WINDOWS INSTALLER XML (WIX) TOOLSET 3.0 ....................................................................................... 212
Distributed program code ..................................................................................................................................... 216
GRUB4DOS 0.4.4-2009-10-16 (FILE GRUB.EXE) ......................................................................................... 217
SYSLINUX 3.86 (FILE SYSLINUX.EXE) ........................................................................................................ 221
Other information .................................................................................................................................................. 225
INDEX ........................................................................................................................................................................ 226
10
KASPERSKY LAB END USER LICENSE AGREEMENT
IMPORTANT LEGAL NOTICE TO ALL USERS: CAREFULLY READ THE FOLLOWING LEGAL AGREEMENT BEFORE
YOU START USING THE SOFTWARE.
BY CLICKING THE ACCEPT BUTTON IN THE LICENSE AGREEMENT WINDOW OR BY ENTERING
CORRESPONDING SYMBOL(-S) YOU CONSENT TO BE BOUND BY THE TERMS AND CONDITIONS OF THIS
AGREEMENT. SUCH ACTION IS A SYMBOL OF YOUR SIGNATURE AND YOU ARE CONSENTING TO BE BOUND
BY AND ARE BECOMING A PARTY TO THIS AGREEMENT AND AGREE THAT THIS AGREEMENT IS
ENFORCEABLE LIKE ANY WRITTEN NEGOTIATED AGREEMENT SIGNED BY YOU. IF YOU DO NOT AGREE TO
ALL OF THE TERMS AND CONDITIONS OF THIS AGREEMENT, CANCEL THE INSTALLATION OF THE SOFTWARE
AND DO NOT INSTALL THE SOFTWARE.
AFTER CLICKING THE ACCEPT BUTTON IN THE LICENSE AGREEMENT WINDOW OR AFTER ENTERING
CORRESPONDING SYMBOL(-S) YOU HAVE THE RIGHT TO USE THE SOFTWARE IN ACCORDANCE WITH THE
TERMS AND CONDITIONS OF THIS AGREEMENT.
1. Definitions
1.1. Software means software including any Updates and related materials.
1.2. Rightholder (owner of all rights, whether exclusive or otherwise to the Software) means Kaspersky Lab ZAO, a
company incorporated according to the laws of the Russian Federation.
1.3. Computer(s) means hardware(s), including personal computers, laptops, workstations, personal digital
assistants, ‘smart phones’, hand-held devices, or other electronic devices for which the Software was designed
where the Software will be installed and/or used.
1.4. End User (You/Your) means individual(s) installing or using the Software on his or her own behalf or who is
legally using a copy of the Software; or, if the Software is being downloaded or installed on behalf of an
organization, such as an employer, "You" further means the organization for which the Software is downloaded
or installed and it is represented hereby that such organization has authorized the person accepting this
agreement to do so on its behalf. For purposes hereof the term "organization," without limitation, includes any
partnership, limited liability company, corporation, association, joint stock company, trust, joint venture, labor
organization, unincorporated organization, or governmental authority.
1.5. Partner(s) means organizations or individual(s), who distributes the Software based on an agreement and
license with the Rightholder.
1.6. Update(s) means all upgrades, revisions, patches, enhancements, fixes, modifications, copies, additions or
maintenance packs etc.
1.7. User Manual means user manual, administrator guide, reference book and related explanatory or other
materials.
2. Grant of License
2.1. The Rightholder hereby grants You a non-exclusive license to store, load, install, execute, and display (to "use")
the Software on a specified number of Computers in order to assist in protecting Your Computer on which the
Software is installed, from threats described in the User Manual, according to the all technical requirements
described in the User Manual and according to the terms and conditions of this Agreement (the "License") and
you accept this License:
Trial Version. If you have received, downloaded and/or installed a trial version of the Software and are hereby
granted an evaluation license for the Software, you may use the Software only for evaluation purposes and only
during the single applicable evaluation period, unless otherwise indicated, from the date of the initial installation.
Any use of the Software for other purposes or beyond the applicable evaluation period is strictly prohibited.
Multiple Environment Software; Multiple Language Software; Dual Media Software; Multiple Copies; Bundles. If
you use different versions of the Software or different language editions of the Software, if you receive the
Software on multiple media, if you otherwise receive multiple copies of the Software, or if you received the
Software bundled with other software, the total permitted number of your Computers on which all versions of the
Software are installed shall correspond to the number of licenses you have obtained from the Rightholder
provided that unless the licensing terms provide otherwise, each purchased license entitles you to install and
use the Software on such a number of Computer(s) as is specified in Clauses 2.2 and 2.3.
K A S P E R S K Y L AB E N D U S E R L I C E N S E A G R E E M E N T
11
2.2. If the Software was purchased on a physical medium You have the right to use the Software for protection of
such a number of Computer(s) as is specified on the Software package.
2.3. If the Software was purchased via the Internet You have the right to use the Software for protection of such a
number of Computers that was specified when You purchased the License to the Software.
2.4. You have the right to make a copy of the Software solely for back-up purposes and only to replace the legally
owned copy if such copy is lost, destroyed or becomes unusable. This back-up copy cannot be used for other
purposes and must be destroyed when you lose the right to use the Software or when Your license expires or is
terminated for any other reason according to the legislation in force in the country of your principal residence or
in the country where You are using the Software.
2.5. You can transfer the non-exclusive license to use the Software to other individuals or legal entities within the
scope of the license granted from the Rightholder to You provided that the recipient agrees to be bound by all
the terms and conditions of this Agreement and substitute you in full in the license granted from the Rightholder.
In case You fully transfer the rights granted from the Rightholder to use the Software You must destroy all
copies of the Software including the back-up copy. If You are a recipient of a transferred license You must
agree to abide by all the terms and conditions of this Agreement. If You do not agree to be bound by all the
terms and conditions of this Agreement, You may not install and/or use the Software. You also agree as the
recipient of a transferred license that You do not have any additional or better rights than what the original End
User who purchased the Software from the Rightholder, did.
2.6. From the time of the Software activation or after license key file installation (with the exception of a trial version
of the Software) You have the right to receive the following services for the defined period specified on the
Software package (if the Software was purchased on a physical medium) or specified during purchase (if the
Software was purchased via the Internet):
- Updates of the Software via the Internet when and as the Rightholder publishes them on its website or
through other online services. Аny Updates that you may receive become part of the Software and the
terms and conditions of this Agreement apply to them;
- Technical Support via the Internet and Technical Support telephone hotline.
3. Activation and Term
3.1. If You modify Your Computer or make changes to other vendors’ software installed on it, You may be required
by the Rightholder to repeat activation of the Software or license key file installation. The Rightholder reserves
the right to use any means and verification procedures to verify the validity of the License and/or legality of a
copy of the Software installed and/or used on Your Computer.
3.2. If the Software was purchased on a physical medium, the Software can be used, upon your acceptance of this
Agreement, for the period that is specified on the package commencing upon acceptance of this Agreement.
3.3. If the Software was purchased via the Internet, the Software can be used, upon your acceptance of this
Agreement, for the period that was specified during purchase.
3.4. You have the right to use a trial version of the Software as provided in Clause 2.1 without any charge for the
single applicable evaluation period (30 days) from the time of the Software activation according to this
Agreement provided that the trial version does not entitle You Updates and Technical support via the Internet
and Technical support telephone hotline.
3.5. Your License to Use the Software is limited to the period of time as specified in Clauses 3.2 or 3.3 (as
applicable) and the remaining period can be viewed via means described in User Manual.
3.6. If You have purchased the Software that is intended to be used on more than one Computer then Your License
to Use the Software is limited to the period of time starting from the date of activation of the Software or license
key file installation on the first Computer.
3.7. Without prejudice to any other remedy in law or in equity that the Rightholder may have, in the event of any
breach by You of any of the terms and conditions of this Agreement, the Rightholder shall at any time without
notice to You be entitled to terminate this License to use the Software without refunding the purchase price or
any part thereof.
3.8. You agree that in using the Software and in using any report or information derived as a result of using this
Software, you will comply with all applicable international, national, state, regional and local laws and
regulations, including, without limitation, privacy, copyright, export control and obscenity law.
3.9. Except as otherwise specifically provided herein, you may not transfer or assign any of the rights granted to you
under this Agreement or any of your obligations pursuant hereto.
4. Technical Support
The Technical Support described in Clause 2.6 of this Agreement is provided to You when the latest Update of the
Software is installed (except for a trial version of the Software).
Technical support service: http://support.kaspersky.com
5. Information Collection
5.1. Having agreed with the terms and conditions of this Agreement You consent to provide information to the
Rightholder about executable files and their checksums to improve Your security protection level.
U S E R G U I DE
12
5.2. In order to improve security awareness about new threats and their sources and in order to improve Your
security protection level the Rightholder, with your consent, that has been explicitly confirmed in the Kaspersky
Security Network Data Collection Statement, is expressly entitled to receives such information. You can
deactivate the Kaspersky Security Network service during installation. Also, You can activate and deactivate the
Kaspersky Security Network service at any time in the Software options page.
You further acknowledge and agree that any information gathered by Rightholder can be used to track and
publish reports on security risk trends in the Rightholder’s sole and exclusive discretion.
5.3. The Software does not process any personally identifiable data and does not combine the processing data with
any personal information.
5.4. If you do not wish for the information collected by the Software to be sent to the Rightholder, You should not
activate and/or de-activate the Kaspersky Security Network service.
6. Limitations
6.1. You shall not emulate, clone, rent, lend, lease, sell, modify, decompile, or reverse engineer the Software or
disassemble or create derivative works based on the Software or any portion thereof with the sole exception of
a non-waivable right granted to You by applicable legislation, and you shall not otherwise reduce any part of the
Software to human readable form or transfer the licensed Software, or any subset of the licensed Software, nor
permit any third party to do so, except to the extent the foregoing restriction is expressly prohibited by applicable
law. Neither Software’s binary code nor source may be used or reverse engineered to re-create the program
algorithm, which is proprietary. All rights not expressly granted herein are reserved by Rightholder and/or its
suppliers, as applicable. Any such unauthorized use of the Software shall result in immediate and automatic
termination of this Agreement and the License granted hereunder and may result in criminal and/or civil
prosecution against You.
6.2. You shall not transfer the rights to use the Software to any third party except as set forth in Clause 2.5 of this
Agreement.
6.3. You shall not provide the activation code and/or license key file to third parties or allow third parties access to
the activation code and/or license key which are deemed confidential data of Rightholder and you shall exercise
reasonable care in protecting the activation code and/or license key in confidence provided that you can transfer
the activation code and/or license key to third parties as set forth in Clause 2.5 of this Agreement.
6.4. You shall not rent, lease or lend the Software to any third party.
6.5. You shall not use the Software in the creation of data or software used for detection, blocking or treating threats
described in the User Manual.
6.6. The Rightholder has the right to block the key file or to terminate Your License to use the Software in the event
You breach any of the terms and conditions of this Agreement and without any refund to You.
6.7. If You are using the trial version of the Software You do not have the right to receive the Technical Support
specified in Clause 4 of this Agreement and You don’t have the right to transfer the license or the rights to use
the Software to any third party.
7. Limited Warranty and Disclaimer
7.1. The Rightholder guarantees that the Software will substantially perform according to the specifications and
descriptions set forth in the User Manual provided however that such limited warranty shall not apply to the
following: (w) Your Computer’s deficiencies and related infringement for which Rightholder’s expressly disclaims
any warranty responsibility; (x) malfunctions, defects, or failures resulting from misuse; abuse; accident; neglect;
improper installation, operation or maintenance; theft; vandalism; acts of God; acts of terrorism; power failures
or surges; casualty; alteration, non-permitted modification, or repairs by any party other than Rightholder; or any
other third parties’ or Your actions or causes beyond Rightholder’s reasonable control; (y) any defect not made
known by You to Rightholder as soon as practical after the defect first appears; and (z) incompatibility caused
by hardware and/or software components installed on Your Computer.
7.2. You acknowledge, accept and agree that no software is error free and You are advised to back-up the
Computer, with frequency and reliability suitable for You.
7.3. The Rightholder does not provide any guarantee that the Software will work correctly in case of violations of the
terms described in the User Manual or in this Agreement.
7.4. The Rightholder does not guarantee that the Software will work correctly if You do not regularly download
Updates specified in Clause 2.6 of this Agreement.
7.5. The Rightholder does not guarantee protection from the threats described in the User Manual after the
expiration of the period specified in Clauses 3.2 or 3.3 of this Agreement or after the License to use the
Software is terminated for any reason.
7.6. THE SOFTWARE IS PROVIDED "AS IS" AND THE RIGHTHOLDER MAKES NO REPRESENTATION AND
GIVES NO WARRANTY AS TO ITS USE OR PERFORMANCE. EXCEPT FOR ANY WARRANTY,
CONDITION, REPRESENTATION OR TERM THE EXTENT TO WHICH CANNOT BE EXCLUDED OR
LIMITED BY APPLICABLE LAW THE RIGHTHOLDER AND ITS PARTNERS MAKE NO WARRANTY,
CONDITION, REPRESENTATION, OR TERM (EXPRESSED OR IMPLIED, WHETHER BY STATUTE,
COMMON LAW, CUSTOM, USAGE OR OTHERWISE) AS TO ANY MATTER INCLUDING, WITHOUT
LIMITATION, NONINFRINGEMENT OF THIRD PARTY RIGHTS, MERCHANTABILITY, SATISFACTORY
K A S P E R S K Y L AB E N D U S E R L I C E N S E A G R E E M E N T
13
QUALITY, INTEGRATION, OR APPLICABILITY FOR A PARTICULAR PURPOSE. YOU ASSUME ALL
FAULTS, AND THE ENTIRE RISK AS TO PERFORMANCE AND RESPONSIBILITY FOR SELECTING THE
SOFTWARE TO ACHIEVE YOUR INTENDED RESULTS, AND FOR THE INSTALLATION OF, USE OF, AND
RESULTS OBTAINED FROM THE SOFTWARE. WITHOUT LIMITING THE FOREGOING PROVISIONS, THE
RIGHTHOLDER MAKES NO REPRESENTATION AND GIVES NO WARRANTY THAT THE SOFTWARE WILL
BE ERROR-FREE OR FREE FROM INTERRUPTIONS OR OTHER FAILURES OR THAT THE SOFTWARE
WILL MEET ANY OR ALL YOUR REQUIREMENTS WHETHER OR NOT DISCLOSED TO THE
RIGHTHOLDER .
8. Exclusion and Limitation of Liability
TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, IN NO EVENT SHALL THE RIGHTHOLDER OR ITS
PARTNERS BE LIABLE FOR ANY SPECIAL, INCIDENTAL, PUNITIVE, INDIRECT, OR CONSEQUENTIAL DAMAGES
WHATSOEVER (INCLUDING, BUT NOT LIMITED TO, DAMAGES FOR LOSS OF PROFITS OR CONFIDENTIAL OR
OTHER INFORMATION, FOR BUSINESS INTERRUPTION, FOR LOSS OF PRIVACY, FOR CORRUPTION, DAMAGE
AND LOSS OF DATA OR PROGRAMS, FOR FAILURE TO MEET ANY DUTY INCLUDING ANY STATUTORY DUTY,
DUTY OF GOOD FAITH OR DUTY OF REASONABLE CARE, FOR NEGLIGENCE, FOR ECONOMIC LOSS, AND FOR
ANY OTHER PECUNIARY OR OTHER LOSS WHATSOEVER) ARISING OUT OF OR IN ANY WAY RELATED TO THE
USE OF OR INABILITY TO USE THE SOFTWARE, THE PROVISION OF OR FAILURE TO PROVIDE SUPPORT OR
OTHER SERVICES, INFORMATON, SOFTWARE, AND RELATED CONTENT THROUGH THE SOFTWARE OR
OTHERWISE ARISING OUT OF THE USE OF THE SOFTWARE, OR OTHERWISE UNDER OR IN CONNECTION
WITH ANY PROVISION OF THIS AGREEMENT, OR ARISING OUT OF ANY BREACH OF CONTRACT OR ANY TORT
(INCLUDING NEGLIGENCE, MISREPRESENTATION, ANY STRICT LIABILITY OBLIGATION OR DUTY), OR ANY
BREACH OF STATUTORY DUTY, OR ANY BREACH OF WARRANTY OF THE RIGHTHOLDER OR ANY OF ITS
PARTNERS, EVEN IF THE RIGHTHOLDER OR ANY PARTNER HAS BEEN ADVISED OF THE POSSIBILITY OF
SUCH DAMAGES.
YOU AGREE THAT IN THE EVENT THE RIGHTHOLDER AND/OR ITS PARTNERS ARE FOUND LIABILE, THE
LIABILITY OF THE RIGHTHOLDER AND/OR ITS PARTNERS SHALL BE LIMITED BY THE COSTS OF THE
SOFTWARE. IN NO CASE SHALL THE LIABILITY OF THE RIGHTHOLDER AND/OR ITS PARTNERS EXCEED THE
FEES PAID FOR THE SOFTWARE TO THE RIGHTHOLDER OR THE PARTNER (AS MAY BE APPLICABLE).
NOTHING IN THIS AGREEMENT EXCLUDES OR LIMITS ANY CLAIM FOR DEATH AND PERSONAL INJURY.
FURTHER IN THE EVENT ANY DISCLAIMER, EXCLUSION OR LIMITATION IN THIS AGREEMENT CANNOT BE
EXLUDED OR LIMITED ACCORDING TO APPLICABLE LAW THEN ONLY SUCH DISCLAIMER, EXCLUSION OR
LIMITATION SHALL NOT APPLY TO YOU AND YOU CONTINUE TO BE BOUND BY ALL THE REMAINING
DISCLAIMERS, EXCLUSIONS AND LIMITATIONS.
9. GNU and Other Third Party Licenses
The Software may include some software programs that are licensed (or sublicensed) to the user under the GNU
General Public License (GPL) or other similar free software licenses which, among other rights, permit the user to copy,
modify and redistribute certain programs, or portions thereof, and have access to the source code ("Open Source
Software"). If such licenses require that for any software, which is distributed to someone in an executable binary format,
that the source code also be made available to those users, then the source code should be made available by sending
the request to source@kaspersky.com or the source code is supplied with the Software. If any Open Source Software
licenses require that the Rightholder provide rights to use, copy or modify an Open Source Software program that are
broader than the rights granted in this Agreement, then such rights shall take precedence over the rights and restrictions
herein.
10. Intellectual Property Ownership
10.1 You agree that the Software and the authorship, systems, ideas, methods of operation, documentation and
other information contained in the Software, are proprietary intellectual property and/or the valuable trade
secrets of the Rightholder or its partners and that the Rightholder and its partners, as applicable, are protected
by civil and criminal law, and by the law of copyright, trade secret, trademark and patent of the Russian
Federation, European Union and the United States, as well as other countries and international treaties. This
Agreement does not grant to You any rights to the intellectual property including any the Trademarks or Service
Marks of the Rightholder and/or its partners ("Trademarks"). You may use the Trademarks only insofar as to
identify printed output produced by the Software in accordance with accepted trademark practice, including
identification of the Trademark owner’s name. Such use of any Trademark does not give you any rights of
ownership in that Trademark. The Rightholder and/or its partners own and retain all right, title, and interest in
and to the Software, including without limitation any error corrections, enhancements, Updates or other
modifications to the Software, whether made by the Rightholder or any third party, and all copyrights, patents,
trade secret rights, trademarks, and other intellectual property rights therein. Your possession, installation or
use of the Software does not transfer to you any title to the intellectual property in the Software, and you will not
acquire any rights to the Software except as expressly set forth in this Agreement. All copies of the Software
U S E R G U I DE
14
made hereunder must contain the same proprietary notices that appear on and in the Software. Except as
stated herein, this Agreement does not grant you any intellectual property rights in the Software and you
acknowledge that the License, as further defined herein, granted under this Agreement only provides you with a
right of limited use under the terms and conditions of this Agreement. Rightholder reserves all rights not
expressly granted to you in this Agreement.
10.2 You acknowledge that the source code, activation code and/or license key file for the Software are proprietary
to the Rightholder and constitutes trade secrets of the Rightholder. You agree not to modify, adapt, translate,
reverse engineer, decompile, disassemble or otherwise attempt to discover the source code of the Software in
any way.
10.3 You agree not to modify or alter the Software in any way. You may not remove or alter any copyright notices or
other proprietary notices on any copies of the Software.
11. Governing Law; Arbitration
This Agreement will be governed by and construed in accordance with the laws of the Russian Federation without
reference to conflicts of law rules and principles. This Agreement shall not be governed by the United Nations
Convention on Contracts for the International Sale of Goods, the application of which is expressly excluded. Any dispute
arising out of the interpretation or application of the terms of this Agreement or any breach thereof shall, unless it is
settled by direct negotiation, be settled by in the Tribunal of International Commercial Arbitration at the Russian
Federation Chamber of Commerce and Industry in Moscow, the Russian Federation. Any award rendered by the
arbitrator shall be final and binding on the parties and any judgment on such arbitration award may be enforced in any
court of competent jurisdiction. Nothing in this Section 11 shall prevent a Party from seeking or obtaining equitable relief
from a court of competent jurisdiction, whether before, during or after arbitration proceedings.
12. Period for Bringing Actions
No action, regardless of form, arising out of the transactions under this Agreement, may be brought by either party hereto
more than one (1) year after the cause of action has occurred, or was discovered to have occurred, except that an action
for infringement of intellectual property rights may be brought within the maximum applicable statutory period.
13. Entire Agreement; Severability; No Waiver
This Agreement is the entire agreement between you and Rightholder and supersedes any other prior agreements,
proposals, communications or advertising, oral or written, with respect to the Software or to subject matter of this
Agreement. You acknowledge that you have read this Agreement, understand it and agree to be bound by its terms. If
any provision of this Agreement is found by a court of competent jurisdiction to be invalid, void, or unenforceable for any
reason, in whole or in part, such provision will be more narrowly construed so that it becomes legal and enforceable, and
the entire Agreement will not fail on account thereof and the balance of the Agreement will continue in full force and
effect to the maximum extent permitted by law or equity while preserving, to the fullest extent possible, its original intent.
No waiver of any provision or condition herein shall be valid unless in writing and signed by you and an authorized
representative of Rightholder provided that no waiver of any breach of any provisions of this Agreement will constitute a
waiver of any prior, concurrent or subsequent breach. Rightholder’s failure to insist upon or enforce strict performance of
any provision of this Agreement or any right shall not be construed as a waiver of any such provision or right.
14. Contact Information
Should you have any questions concerning this Agreement, or if you desire to contact the Rightholder for any reason,
please contact our Customer Service Department at:
Kaspersky Lab ZAO, 10 build. 1, 1st Volokolamsky Proezd
Moscow, 123060
Russian Federation
Tel: +7-495-797-8700
Fax: +7-495-645-7939
E-mail: info@kaspersky.com
Web site: www.kaspersky.com
© 1997-2009 Kaspersky Lab ZAO. All Rights Reserved. The Software and any accompanying documentation are
copyrighted and protected by copyright laws and international copyright treaties, as well as other intellectual property
laws and treaties.
15
ABOUT THIS GUIDE
IN THIS SECTION:
In this document .............................................................................................................................................................. 15
Document conventions .................................................................................................................................................... 16
This document is the Guide on installing, configuring and operating Kaspersky Anti-Virus 2011 application (hereinafter
referred to as Kaspersky Anti-Virus). The document is designed for a wide audience. Users of the application should be
able to operate a personal computer at a basic level: to be familiar with the Microsoft Windows operating system
interface and navigation within it, and to know how to use popular email and Internet programs, such as Microsoft Office
Outlook and Microsoft Internet Explorer.
The aim of the document:
to help users to install the application on the computer on their own, and activate and configure it with regard to
user's required tasks;
to provide a readily available source of information on application related issues;
to provide alternative sources of information about the application and the means of getting technical support.
IN THIS DOCUMENT
This document contains the following sections:
Additional sources of information
This section contains a description of the data on the sources of additional information regarding the application and an
Internet-resource where you can discuss the application, share ideas, ask questions and receive answers.
Kaspersky Anti-Virus 2011
This section describes the application's new features, and gives brief information about its individual components and
basic functions. It reveals the function of each part of the package supplied and a range of services available to
registered users of the application. The section contains hardware and software requirements which the computer should
meet to have Kaspersky Anti-Virus installed on it.
Installing and removing the application
This section contains instructions that help you install the application on your computer or update the previous version.
This section also describes the application's uninstall procedure.
Managing the license
This section contains information regarding the basic concepts used in the context of the application licensing. In this
section, you will also learn about the automatic renewal of the license and where to view information regarding the
current license.
U S E R G U I DE
16
Application interface
This section contains a description of the basic GUI components of the application: icon and context menu, main
application window, settings window, and notification windows.
Starting and stopping the application
This section contains information regarding the application's startup and shutdown.
Computer protection status
This section contains information about how to find out whether your computer is currently protected, or if its security is
under threat, as well as how to eliminate emerging threats. In this section, you also can find information about enabling,
disabling, and pausing protection when working with Kaspersky Anti-Virus.
Solving typical tasks
This section contains instructions on the basic tasks encountered by most users when working with the application.
Advanced application settings
This section provides detailed information about each application component and describes the operation and
configuration algorithms for each component.
Checking the consistency of the application settings
This section contains recommendations in how to check if the application components run correctly.
Contacting the Technical Support Service
This section contains recommendations with respect for making contact with Kaspersky Lab from My Kaspersky Account
on the Technical Support Service website and by phone.
Appendix
This section includes reference information which complements the document text.
Glossary
This section contains the list of terms used in the document and their definitions.
A B O U T T H I S G U I D E
17
SAMPLE TEXT
DOCUMENT CONVENTIONS DESCRIPTION
Note that...
Warnings are highlighted in red and enclosed in frames. Warnings contain
important information, for example, related to computer operations critical to its
safety.
It is recommended to use...
Notes are enclosed in frames. Notes contain additional and reference
information.
Example:
...
Examples are given by section, on a yellow background, and under the heading
"Example".
Update means...
New terms are marked by italics.
ALT+F4
Names of keyboard keys appear in a bold typeface and are capitalized.
Names of the keys followed by a "plus" sign indicate the use of a key
combination.
Enable
Names of interface elements, for example, input fields, menu commands,
buttons, etc., are marked in a bold typeface.
To configure a task schedule:
Instructions' introductory phrases are in italics.
help
Texts in the command line or texts of messages displayed on the screen have a
special font.
<IP address of your computer>
Variables are enclosed in angle brackets. The corresponding values are placed
in each case instead of variables, angle brackets are omitted.
DOCUMENT CONVENTIONS
Document conventions used in this guide are described in the table below.
Table 1. Document conventions
18
ADDITIONAL SOURCES OF INFORMATION
IN THIS SECTION:
Sources of information for independent research ............................................................................................................ 18
Discussing Kaspersky Lab applications on the web forum .............................................................................................. 19
Contacting the Sales Department ................................................................................................................................... 19
Contacting the Documentation development group ........................................................................................................ 19
If you have any questions regarding choosing, purchasing, installing or using Kaspersky Anti-Virus, various sources of
information are available at your convenience. You can choose the most suitable information source, depending on the
question level of importance and urgency.
SOURCES OF INFORMATION FOR INDEPENDENT RESEARCH
Kaspersky Lab provides the following sources of information about the application:
application page on the Kaspersky Lab website;
application page on the Technical Support Service website (in the Knowledge Base);
FastTrack Support service page;
help system.
Application page on the Kaspersky Lab website
This page (http://www.kaspersky.com/kaspersky_anti-virus) provides you with general information on the
application, its features and options.
Application page on the Technical Support Service website (Knowledge Base)
On this page (http://support.kaspersky.com/kav2011) you will find the articles created by Technical Support Service
specialists.
These articles contain useful information, advice and FAQs on purchasing, installing and using the application. They
are sorted by subject, for example, Managing the product license, Configuring Update, or Eliminating operation
failures. The articles may provide answers to the questions that concern not only this application but other
Kaspersky Lab products as well. The articles may also contain news from the Technical Support Service.
FastTrack Support service
On this service page, you can find the database of FAQs with answers regarding the application's operation. To use
this service, you need an Internet connection.
To go to the service page, in the main application window, click the Support link and in the window that opens click
the FastTrack Support button.
Help system
The application installation package includes the full and context help file. It contains information about how to
manage computer protection (view protection status, scan various computer areas for viruses, and execute other
A D D I T I O N A L S O U R C E S O F I N F O R M A T I ON
19
tasks). The full help and context help file provides you with information about all of the application's, listing and
describing the settings and tasks related to each of them.
To open the help file, click the Help button in the required window, or press the F1 key.
DISCUSSING KASPERSKY LAB APPLICATIONS ON THE
WEB FORUM
If your question does not require an urgent answer, you can discuss it with Kaspersky Lab specialists and other users in
our forum at http://forum.kaspersky.com.
In this forum you can view existing topics, leave your comments, create new topics or use the search engine.
CONTACTING THE SALES DEPARTMENT
If you have any questions about selecting or purchasing Kaspersky Anti-Virus or extending your license, you can contact
the Sales Department http://www.kaspersky.com/contacts.
You can also send your questions to the Sales Department by email at sales@kaspersky.com.
CONTACTING THE DOCUMENTATION DEVELOPMENT
GROUP
If you have any questions regarding documentation, have found an error or you would like to leave feedback, you can
contact the Documentation development group. To contact the Documentation development group, send an email to
docfeedback@kaspersky.com. Please use "Kaspersky Help Feedback: Kaspersky Anti-Virus" as the subject of your
message.
20
KASPERSKY ANTI-VIRUS 2011
IN THIS SECTION:
What's new ...................................................................................................................................................................... 20
Ensuring your computer protection ................................................................................................................................. 20
Distribution kit .................................................................................................................................................................. 22
Service for registered users ............................................................................................................................................ 22
Hardware and software requirements ............................................................................................................................. 22
This section describes the application's new features, and gives brief information about its individual components and
basic functions. It reveals the function of each part of the package supplied and a range of services available to
registered users of the application. The section contains hardware and software requirements which the computer should
meet to have Kaspersky Anti-Virus installed on it.
WHAT'S NEW
The following innovations have been introduced in Kaspersky Anti-Virus:
New protection component of the System Monitor (see page 109) provides monitoring of applications activity in
the system and provides detailed information to other protection components. Due to the recoverable history of
the applications' activity, the component can roll back the results of a malicious application's actions when such
malicious activity is detected by various protection components.
With the help of the Idle Scan (see page 118) module the computer may be scanned for viruses while you are
not working on it, then scanning will stop when you return to work. This allows you to perform a scan regularly
and at the same time prevents a reduction in the computer running speed when you need it.
When Kaspersky Anti-Virus is installed on your computer, you can temporarily switch to Kaspersky Internet
Security to assess its features. You can also purchase a license. You will not have to install Kaspersky Internet
Security apart from Kaspersky Anti-Virus.
When using Kaspersky Anti-Virus on a computer running under Microsoft Windows Vista or Microsoft
Windows 7, you can also use the Kaspersky Gadget (hereinafter gadget). Kaspersky Gadget is designed for
quick access to the main features of the application: protection status indication, virus scan of objects,
application operation reports, etc.
ENSURING YOUR COMPUTER PROTECTION
Kaspersky Anti-Virus provides comprehensive protection of your computer against known and unknown threats, network
and intruder attacks, spam and other unwanted information.
Every type of threat is handled by an individual protection component (see the description of components in this section).
Components can be enabled or disabled independently of one another and configured accordingly.
In addition to the constant protection provided by the security components, we recommend that you regularly scan your
computer for viruses. This is necessary in order to rule out the possibility of spreading malicious programs that have not
been discovered by protection components, for example, because of a low security level set, or for other reasons.
K A S P E R S K Y A N TI -V I R U S 20 1 1
21
To keep Kaspersky Anti-Virus up-to-date, you should update the databases and application modules used by the
application. The application is updated automatically by default. However, you can always update the databases and
software modules manually, if necessary.
Certain specific tasks that need to be performed occasionally can be performed with the help of advanced tools and
wizards (see section "Additional tools for better protection of your computer" on page 124), such as configuring Microsoft
Internet Explorer or erasing the traces of user activity in the system.
Protection components
The following protection components provide protection for your computer in real time:
File Anti-Virus
File Anti-Virus prevents infection of the computer's file system. The component starts upon startup of the operating
system, continuously remains in the computer's RAM, and scans all files being opened, saved, or launched on your
computer and all connected drives. Kaspersky Anti-Virus intercepts each attempt to access a file and scans the file
for known viruses. The file can only be processed further if the file is not infected or is successfully treated by the
application. If a file cannot be disinfected for any reason, it will be deleted. A copy of the file will be saved in Backup,
or moved to Quarantine.
Mail Anti-Virus
Mail Anti-Virus scans incoming and outgoing email messages on your computer. The email is available to the
addressee only if it does not contain dangerous objects.
Web Anti-Virus
Web Anti-Virus intercepts and blocks scripts on websites if they pose a threat. All web traffic is also subject to a
thorough monitoring. Additionally, the component blocks access to malicious websites.
IM Anti-Virus
IM Anti-Virus ensures the safe use of instant messengers. The component protects information that comes to your
computer via IM protocols. IM Anti-Virus ensures safe operation of various applications for instant messaging.
Proactive Defense
Proactive Defense allows detection of a new malicious program before it can perform its malicious activity. The
component's operation is based on monitoring and analyzing the behavior of all applications installed on your
computer. Depending on the actions being performed, Kaspersky Anti-Virus makes a decision whether an
application is potentially dangerous or not. So your computer is protected not only from known viruses, but also from
new ones that have not yet been discovered.
Anti-Phishing
A component integrated in Web Anti-Virus and IM Anti-Virus, which allows checking web addresses if they are
included in the list of phishing and suspicious web addresses.
There are three groups of objects protected by the application components:
Files, identity data, user names and passwords, information about bank cards, etc. These files are protected by
File Anti-Virus and Proactive Defense.
Applications installed on your computer and operating system objects. These files are protected by Mail Anti-
Virus, Web Anti-Virus, IM Anti-Virus, and Proactive Defense.
Online activity: using e-payment systems, email protection against spam, viruses etc. These files are protected
by Mail Anti-Virus, Web Anti-Virus, IM Anti-Virus, and Anti-Phishing.
Grouping of components depending on the objects that they protect is graphically illustrated in the Protection Center
section of the main application window (see section "Kaspersky Anti-Virus main window" on page 41).
U S E R G U I DE
22
DISTRIBUTION KIT
You can purchase the boxed version of Kaspersky Anti-Virus from our resellers, or purchase it online from Internet
shops, such as the eStore section of http://www.kaspersky.com.
If you buy the boxed version of the program, the package will include:
A sealed envelope with the installation CD containing the program files and documentation in PDF format.
Brief User Guide with an activation code.
License Agreement (depending on the region).
Read the EULA through carefully (see section "About End User License Agreement" on page 36)!
If you buy Kaspersky Anti-Virus from eStore, you will download the product from the Kaspersky Lab website; the present
User Guide is included with the installation package. You will be sent an activation code by email after your payment has
been received.
SERVICE FOR REGISTERED USERS
Kaspersky Lab offers legal users a set of services that allow increased efficiency of the application use.
When you purchase the license, you become a registered user, which entitles you to benefit from the following services:
hourly updated application database and new product versions;
advice on how to install, configure, and use the product - by phone or in the Personal Cabinet;
notification of new software products released by Kaspersky Lab and new viruses emerging all over the world.
This service is provided to users who have subscribed to Kaspersky Lab's news delivery on the Technical
Support Service website (http://support.kaspersky.com/subscribe).
Advice on issues related to the functioning and use of operating systems, third-party software, and various technologies
are not provided.
HARDWARE AND SOFTWARE REQUIREMENTS
For a proper functioning of Kaspersky Anti-Virus, a computer should meet certain requirements.
General requirements:
480 MB of free disk space.
CD / DVD-ROM (to install Kaspersky Anti-Virus from the installation CD).
Internet connection (to update databases and application modules).
Microsoft Internet Explorer 6.0 or higher.
Microsoft Windows Installer 2.0.
K A S P E R S K Y A N TI -V I R U S 20 1 1
23
Requirements for Microsoft Windows XP Home Edition (Service Pack 2 or higher), Microsoft Windows XP Professional
(Service Pack 2 or higher), Microsoft Windows XP Professional x64 Edition (Service Pack 2 or higher):
Intel Pentium 800 MHz 32-bit (x86) / 64-bit (x64) processor or higher (or a compatible equivalent);
512 MB free RAM.
Requirements for Microsoft Windows Vista Home Basic, Microsoft Windows Vista Home Premium, Microsoft Windows
Vista Business, Microsoft Windows Vista Enterprise, Microsoft Windows Vista Ultimate, Microsoft Windows 7 Starter,
Microsoft Windows 7 Home Basic, Microsoft Windows 7 Home Premium, Microsoft Windows 7 Professional, Microsoft
Windows 7 Ultimate:
Intel Pentium 1 GHz 32-bit (x86) / 64-bit (x64) processor or higher (or a compatible equivalent);
1GB free RAM (32-bit); 2 GB free RAM (64-bit).
Requirements for netbooks:
Intel Atom 1.33 MHz (Z520) processor or a compatible equivalent.
Intel GMA950 video card with video RAM of more than 64 MB (or a compatible equivalent).
Screen size not less than 10.1".
24
INSTALLING AND REMOVING THE
IN THIS SECTION:
Standard installation procedure ....................................................................................................................................... 24
Updating the previous version of Kaspersky Anti-Virus ................................................................................................... 29
Non-standard installation scenarios ................................................................................................................................ 33
Getting started ................................................................................................................................................................. 34
Removing the application ................................................................................................................................................ 34
APPLICATION
This section contains instructions that help you install the application on your computer or update the previous version.
This section also describes the application's uninstall procedure.
STANDARD INSTALLATION PROCEDURE
Kaspersky Anti-Virus installation is performed on your computer in interactive mode using the Installation Wizard.
The Wizard consists of a series of screens (steps) navigated using the Back and Next buttons. To close the Wizard once
it has completed its task, click the Finish button. To stop the Wizard at any stage, click the Cancel button. When
Kaspersky Anti-Virus is installed on your computer, you can temporarily switch to Kaspersky Internet Security to assess
its features. You can also purchase a license for further use of the application. You will not have to install Kaspersky
Internet Security apart from Kaspersky Anti-Virus.
If the application will be used to protect more than one computer, it should be installed on all computers in the same way.
Note that in this case, according to the license agreement, the license term begins from the date of the first activation.
To install Kaspersky Anti-Virus on your computer,
run the setup file (a file with the *.exe extension) from the CD with the product.
The process of installing Kaspersky Anti-Virus from an installation package downloaded from the Internet is identical to
that from the installation CD.
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IN THIS SECTION:
Step 1. Finding a newer version of the application .......................................................................................................... 25
Step 2. Making sure the system meets the installation requirements .............................................................................. 25
Step 3. Select installation type ........................................................................................................................................ 26
Step 4. Reviewing the license agreement ....................................................................................................................... 26
Step 5. Kaspersky Security Network Data Collection Statement ..................................................................................... 26
Step 6. Searching for incompatible applications .............................................................................................................. 26
Step 7. Selecting the destination folder ........................................................................................................................... 27
Step 8. Preparing installation .......................................................................................................................................... 27
Step 9. Installing .............................................................................................................................................................. 28
Step 10. Activating the application .................................................................................................................................. 28
Step 11. Registering a user ................................ ................................ ............................................................................. 28
Step 12. Completing the activation .................................................................................................................................. 29
Step 13. Wizard completion ............................................................................................................................................ 29
STEP 1. FINDING A NEWER VERSION OF THE APPLICATION
Before setup, the installer checks Kaspersky Lab update servers for a newer version of Kaspersky Anti-Virus.
If it does not find a newer product version on the Kaspersky Lab update servers, the Setup Wizard for the current version
will be started.
If the update servers offer a newer version of Kaspersky Anti-Virus, you will see a prompt to download and install it on
the computer. It is recommended that you install the new version of the application, because newer versions include
more enhancements that allow you to ensure a more reliable protection of your computer. If you cancel the new version
download, the Setup Wizard for the current version will be started. If you decide to install the newer version, product
distribution files will be downloaded to your computer and the Setup Wizard for that new version will be started
automatically. For a further description of the installation procedure for the newer version, please refer to its
corresponding documentation.
STEP 2. MAKING SURE THE SYSTEM MEETS THE INSTALLATION
REQUIREMENTS
Before installing Kaspersky Anti-Virus on your computer, the installer checks the operating system and service packs to
make sure they meet the software requirements for product installation (see section "Hardware and software
requirements" on page 22). In addition, the installer checks the presence of required software and the credentials
necessary to install applications. If any of the above-listed requirements is not met, the corresponding notification will be
displayed on the screen.
If the computer meets all the requirements, the Wizard searches for Kaspersky Lab applications, which, when run
together with Kaspersky Anti-Virus, may result in conflicts. If such applications are found, you are asked to remove them
manually.
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If an earlier version of Kaspersky Anti-Virus or Kaspersky Internet Security is found, all data that can be used by
Kaspersky Anti-Virus 2011 (activation information, application settings, etc.) will be saved and used when installing the
new application while the one installed earlier will be automatically removed.
STEP 3. SELECT INSTALLATION TYPE
At this stage, you can select the most suitable way of installing Kaspersky Anti-Virus:
Standard installation. If you choose this option (the Change installation settings box is unchecked), the
application will be fully installed on your computer with protection settings recommended by Kaspersky Lab
experts.
Custom installation. In this case (the Change installation settings box is checked) you will be asked to specify
the destination folder to which the application will be installed (see section "Step 7. Selecting the destination
folder" on page 27), and disable the installation process protection, if required (see section "Step 8. Preparing
installation" on page 27).
To proceed with the installation, click the Next button.
STEP 4. REVIEWING THE LICENSE AGREEMENT
At this stage, you should review the license agreement made between you and Kaspersky Lab.
Read the agreement carefully and give your consent by clicking the I agree button. The installation will continue.
If you cannot accept the license agreement, cancel the application installation by clicking the Cancel button.
STEP 5. KASPERSKY SECURITY NETWORK DATA COLLECTION STATEMENT
At this stage, you will be invited to participate in the Kaspersky Security Network. Participation in the program involves
sending information about new threats detected on your computer, running applications, downloaded signed applications
to Kaspersky Lab and your system information. We guarantee that none of your personal data will be sent.
Review the Kaspersky Security Network Data Collection Statement. To read the complete version of the Statement, click
the Full KSN agreement button. If you agree with all terms of the Statement, check the I accept the terms of
participation in Kaspersky Security Network box in the Wizard window.
Click the Next button when carrying out the custom installation (see section "Step 3. Select installation type" on
page 26). When performing the standard installation, click the Install button. The installation will continue.
STEP 6. SEARCHING FOR INCOMPATIBLE APPLICATIONS
At this step, the applications checks if any applications incompatible with Kaspersky Anti-Virus are installed on your
computer.
If no such applications are found, the Wizard automatically proceeds to the next step.
If any incompatible applications are detected, they are displayed in a list on the screen, and you are offered to remove
them. Applications that Kaspersky Anti-Virus cannot remove automatically should be removed manually. While removing
incompatible applications, you will need to reboot your operating system, after which installation of Kaspersky Anti-Virus
will continue automatically.
To proceed with the installation, click the Next button.
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STEP 7. SELECTING THE DESTINATION FOLDER
This step of the Setup Wizard is only available if the custom installation is selected (see section "Step 3. Select
installation type" on page 26). When carrying out the standard installation, this step is skipped and the application is
installed to the default folder.
At this stage, you are offered to select the folder into which Kaspersky Anti-Virus should be installed. The following path
is set by default:
<disk>\Program Files\Kaspersky Lab\Kaspersky Anti-Virus 2011 – for 32-bit systems;
<disk>\Program Files (x86)\Kaspersky Lab\Kaspersky Anti-Virus 2011 – for 64-bit systems.
To install Kaspersky Anti-Virus into a different folder, specify the path to it in the entry field, or click the Browse button
and select a folder in the window that opens.
Keep in mind the following restrictions:
The application cannot be installed on network or removable drives, or on virtual drives (drives created using the
SUBST command).
We recommend that you avoid installing the application in a folder that already contain files or other folders,
because access to that folder for editing will soon be blocked.
The path to the installation folder cannot be longer than 160 characters or contain special characters
/, ?, :, *, ", >, < and |.
To find out if there is enough disk space on your computer to install the application, click the Volume button. In the
window that opens you can view the disk space information. To close the window, click OK.
To proceed with the installation, click the Next button in the Wizard window.
STEP 8. PREPARING INSTALLATION
This step of the Setup Wizard is only available if the custom installation is selected (see section "Step 3. Select
installation type" on page 26). In the case of the standard installation, this step is skipped.
Since your computer may be infected with malicious programs that may impact installation of Kaspersky Anti-Virus, the
installation process should be protected.
By default, installation process protection is enabled – the Protect the installation process box is checked in the
Wizard window.
You are advised to uncheck this box if the application cannot be installed (for example, when performing remote
installation using Windows Remote Desktop). Enabled protection may be the reason.
In this case, you should interrupt the installation, restart it, check the Change installation settings box at the Select
installation type step (see section "Step 3. Select installation type" on page 26), and, when reaching the Preparing
installation step, uncheck the Protect the installation process box.
To proceed with the installation, click the Install button.
When installing the application on a computer running under Microsoft Windows XP, active network connections are
terminated. The majority of terminated connections are restored after a pause.
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STEP 9. INSTALLING
Installation of the application can take some time. Wait for it to complete.
Once the installation is complete, the Wizard will automatically proceed to the next step.
If an installation error occurs, due to malicious programs that prevent anti-virus applications from being installed on your
computer, the Setup Wizard will prompt you to download Kaspersky Virus Removal Tool utility, a special tool for
neutralizing an infection.
If you agree to install the utility tool, the Setup Wizard downloads it from Kaspersky Lab servers, after which installation
of the utility starts automatically. If the Wizard cannot download the utility, you will be asked to download it on your own
by clicking the link provided.
After you finish working with the utility, you should delete it and restart installation of Kaspersky Anti-Virus.
STEP 10. ACTIVATING THE APPLICATION
Activation is the procedure of activating a license that allows you to use a fully functional version of the application until
the license expires.
You will need an Internet connection to activate the application.
You can select any of the following options when activating Kaspersky Anti-Virus:
Activate commercial version. Select this option and enter the activation code (see section "About activation
code" on page 37) if you have purchased a commercial version of the application.
If you enter the activation code for Kaspersky Internet Security in the entry field, upon the completion of the
activation a procedure will start that allows to switch to Kaspersky Internet Security.
Activate trial version. Use this activation option if you want to install the trial version of the application before
making the decision to purchase a commercial version. You will be able to use the fully-functional version of the
application for the duration of a term limited by the license for the trial version of the application. When the
license expires, it cannot be activated for a second time.
Activate later. If you choose this option, the Kaspersky Anti-Virus activation stage is skipped. The application
will be installed on your computer with the availability of all its functions, except updates. You will only be able to
update anti-virus databases and modules of Kaspersky Anti-Virus once after installation. The Activate later
option is only available at the first start of the Activation Wizard, immediately after installing the application.
STEP 11. REGISTERING A USER
This step is only available when activating the commercial version of the application. When activating the trial version,
this step is skipped.
You need to register in order to be able to contact Kaspersky Lab Technical Support Service in the future.
If you agree to register, specify your registration data in the corresponding fields and click the Next button.
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STEP 12. COMPLETING THE ACTIVATION
The Wizard informs you that Kaspersky Anti-Virus has been successfully activated. Additionally, information about the
license is provided: license type (commercial or trial), date of expiry, and number of hosts for the license.
If you have activated the subscription, information about the subscription status (see section "Subscription statuses" on
page 146) is displayed instead of the license expiration date.
Click the Next button to proceed with the Wizard.
STEP 13. WIZARD COMPLETION
The last window of the Wizard informs you of the successful completion of the application installation. To run Kaspersky
Anti-Virus, make sure that the Run Kaspersky Anti-Virus box is checked, and click the Finish button.
In some cases, you may need to reboot your operating system. If the Run Kaspersky Anti-Virus box is checked, the
application will be automatically run after you reboot your operating system.
If you have unchecked the box before closing the Wizard, you should run the application manually (see section "Starting
and stopping the application manually" on page 47).
UPDATING THE PREVIOUS VERSION OF KASPERSKY ANTIVIRUS
If Kaspersky Anti-Virus 2010 is already installed on your computer, you should update the application to Kaspersky AntiVirus 2011. If you have an active license for Kaspersky Anti-Virus 2010, you will not have to activate the application: the
Installation Wizard will automatically receive the information about your license for Kaspersky Anti-Virus 2010 to use it
during the installation process.
Kaspersky Anti-Virus installation is performed on your computer in interactive mode using the Installation Wizard.
The Wizard consists of a series of screens (steps) navigated using the Back and Next buttons. To close the Wizard once
it has completed its task, click the Finish button. To stop the Wizard at any stage, click the Cancel button. When
Kaspersky Anti-Virus is installed on your computer, you can temporarily switch to Kaspersky Internet Security to assess
its features. You can also purchase a license for further use of the application. You will not have to install Kaspersky
Internet Security apart from Kaspersky Anti-Virus.
If the application will be used to protect more than one computer, it should be installed on all computers in the same way.
Note that in this case, according to the license agreement, the license term begins from the date of the first activation.
To install Kaspersky Anti-Virus on your computer,
run the setup file (a file with the *.exe extension) from the CD with the product.
The process of installing Kaspersky Anti-Virus from an installation package downloaded from the Internet is identical
to that from the installation CD.
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IN THIS SECTION:
Step 1. Finding a newer version of the application .......................................................................................................... 30
Step 2. Making sure the system meets the installation requirements .............................................................................. 30
Step 3. Select installation type ........................................................................................................................................ 31
Step 4. Reviewing the license agreement ....................................................................................................................... 31
Step 5. Kaspersky Security Network Data Collection Statement ..................................................................................... 31
Step 6. Searching for incompatible applications .............................................................................................................. 31
Step 7. Selecting the destination folder ........................................................................................................................... 32
Step 8. Preparing installation .......................................................................................................................................... 32
Step 9. Installing .............................................................................................................................................................. 33
Step 10. Completing the activation .................................................................................................................................. 33
Step 11. Wizard completion ............................................................................................................................................ 33
STEP 1. FINDING A NEWER VERSION OF THE APPLICATION
Before setup, the installer checks Kaspersky Lab update servers for a newer version of Kaspersky Anti-Virus.
If it does not find a newer product version on the Kaspersky Lab update servers, the Setup Wizard for the current version
will be started.
If the update servers offer a newer version of Kaspersky Anti-Virus, you will see a prompt to download and install it on
the computer. It is recommended that you install the new version of the application, because newer versions include
more enhancements that allow you to ensure a more reliable protection of your computer. If you cancel the new version
download, the Setup Wizard for the current version will be started. If you decide to install the newer version, product
distribution files will be downloaded to your computer and the Setup Wizard for that new version will be started
automatically. For a further description of the installation procedure for the newer version, please refer to its
corresponding documentation.
STEP 2. MAKING SURE THE SYSTEM MEETS THE INSTALLATION
REQUIREMENTS
Before installing Kaspersky Anti-Virus on your computer, the installer checks the operating system and service packs to
make sure they meet the software requirements for product installation (see section "Hardware and software
requirements" on page 22). In addition, the installer checks the presence of required software and the credentials
necessary to install applications. If any of the above-listed requirements is not met, the corresponding notification will be
displayed on the screen.
If the computer meets all the requirements, the Wizard searches for Kaspersky Lab applications, which, when run
together with Kaspersky Anti-Virus, may result in conflicts. If such applications are found, you are asked to remove them
manually.
If an earlier version of Kaspersky Anti-Virus or Kaspersky Internet Security is found, all data that can be used by
Kaspersky Anti-Virus 2011 (activation information, application settings, etc.) will be saved and used when installing the
new application while the one installed earlier will be automatically removed.
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