Karel OP50 Technical Reference And User's Manual
OPERATOR TELEPHONE SET
TECHNICAL REFERENCE AND USER GUIDE
09/2009
OPERATOR
TELEPHONE SET
TECHNICAL
REFERENCE
AND
USER GUIDE
SEPTEMBER - 2009
II
III
OP50 TTKK – Ver. AAA – 14.09.2009
KAREL reserves the right to make modifications in product features mentioned in
this document for development and improvement purposes, without prior notice.
Individual products may possess characteristics different from those that have be en
mentioned in this document, due to their differences in software and hardware
versions.
Version Table
Software Version Date/Version of Guide
AAA AAA/14.09.2009
IV
OP50
V
ISSUES TO PAY ATTENTION TO
♦ Read this guide carefully before you use your device and keep it for later
reference.
♦ Any mistake with the connections in your device may damage it or your
exchange. Especially the connection to the exchange must be made by the
Authorized Technical Services. The explanations about connections in the
User’s Guide have been intended to give information only.
♦ A connection box comes with your device. The connections must be made
as described in the installation chapter.
♦ In case you need a connection of plug-outlet type, never apply electric
plugs and outlets; use plugs, outlets and connection components that are
specific to telephones.
♦ Do not make any connection other than the extension connection of the
KAREL telephone system.
♦ There is no part that you can repair or maintain in your device; therefore
call the authorized technical service in case of an y malfunction.
♦ Keep your device away from direct sunlight.
♦ Do not let any liquid substance spill on your device.
♦ Do the exterior cleaning of your device with a slightly moistened piece of
cloth.
♦ Do not apply any chemicals for cle aning.
♦ Please call your authorized dealer in case you would like to change the
place of your device. Use its own packing to carry the device.
♦ Please do not use exterior signal for the test operations or maintenance.
Any signal which is used externally may damage your device.
VI
PREFACE
Chapters in this guide have been prepared in order to present detailed technical
information about the OP50 Operator Phones, in addition to giving technical
information about programming and use of those telephones. By this way, one
could understand abilities of the OP50 Operator Phon es, how it will be operated in
accordance with customer demands and things that should be done in order to
operate them with full performance.
The first chapter - “Technical Introduction” – It contains technical information about
the hardware and software structures of the OP50 Operator Phone. Information in
this chapter, for which knowledge in mechanics, electricity and electronics may be
prerequisite, aims to introduce structure of the phone.
The second chapter – “Installation” – The methods to be followed for the
installation of the OP50 Operator Phone are explained. T his chapter must be read
definitely before the installation by the personnel who will perform the installation.
The last chapter – “Program Features” – This chapter gives detalied information
about the software features that will enrich functions of the OP50 Operator Phone
and that could be applied to meet daily communication needs of customers more
comprehensively.
Best Regards,
KAREL
VII
CONTENTS
TECHNICAL INTRODUCTION ................................................................... 1
INTRODUCTION...................................................................................... 1
COMPATIBILITY...................................................................................... 1
PARTS LIST ON DELIVERY ................................................................... 1
TECHNICAL SPECIFICATIONS.............................................................. 2
GENERAL APPEARENCE ......................................................................2
USER INTERFACE..................................................................................3
LCD DISPLAY ...................................................................................... 3
INCOMING CALL LED ......................................................................... 5
NAVIGATION KEYS AND SPECIAL FUNCTION KEYS...................... 5
NUMERICAL KEY PAD........................................................................6
VOICE CONTROL KEYS ..................................................................... 7
PROGRAMMABLE SPEED DIAL KEYS..............................................8
FUNCTION PROGRAMMING FOR THE SPEED DIAL KEYS............ 8
INSTALLATION......................................................................................... 11
CONNECTION POINTS......................................................................... 11
OP50 INSTALLATION............................................................................ 11
Required Hardware For The Connection:...................................................12
Connecting OP50 To The Exchange:.........................................................13
Defining Extension Number For OP50 .......................................................14
Number Of OP50s That Can Be Connected To The Exchange And
Connection Distances.................................................................................14
OP50 Usage On Table With Angle Adjustment Or On Wall .......................15
OP50 Start-up State...................................................................................16
PROGRAM FEATURES............................................................................ 17
PROGRAMMING MENUS ..................................................................... 17
CALL OPTIONS.....................................................................................18
Call Diversion...................................................................................... 18
Auto Dial.............................................................................................18
Paging.................................................................................................19
Answered............................................................................................ 19
Dialed.................................................................................................. 19
PHONE SETTINGS................................................................................ 20
Key Settings........................................................................................ 21
Extension....................................................................................................21
Line.............................................................................................................22
Private Pool................................................................................................23
Common Pool.............................................................................................23
Feature.......................................................................................................24
Auto Settings..............................................................................................24
VIII
Do Not Disturb....................................................................................26
Reminder ............................................................................................26
Eprom Version.................................................................................... 27
Lazy Mode.........................................................................................27
Language............................................................................................ 27
Headphone.........................................................................................27
Signal Beep Option............................................................................. 28
Price.................................................................................................... 28
Line Access Code............................................................................... 28
PHONE SECURITY ............................................................................... 29
Password............................................................................................ 29
Phone Lock......................................................................................... 29
Phone Unlock ..................................................................................... 29
MESSAGE.............................................................................................. 30
Absent Message................................................................................. 30
Message Listen................................................................................... 30
PHONE BOOK.......................................................................................31
Find.....................................................................................................31
Add...................................................................................................... 32
Change ...............................................................................................32
Delete .................................................................................................33
SYSTEM SETTINGS.............................................................................. 34
Setting Time........................................................................................ 34
Setting Date........................................................................................ 34
Night Mode ......................................................................................... 34
Common Pool Entry............................................................................ 35
ACD .................................................................................................... 35
Parallel Operator:................................................................................ 35
APPENDIX.............................................................................................36
Error Messages .................................................................................. 36
OP50 Technical Reference and User Guide
1
TECHNICAL INTRODUCTION
INTRODUCTION
OP50 is an operator telephone set, which can be used with all MS series exchanges of
KAREL, and that provides ease and rapidity to the usage of those systems.
NOTE: OP50 is not compatible with the MS26S exchange, as an exception.
By the OP50 telephone sets;
• Users are provided with the facility of performin g several operations such as call ing back,
auto dialing, follow me, conferencing and alarm setting, by pressing a single key t hrough
special-purpose keys and the display that are on the telephone, without the necessity to
know the system-specific special codes.
• Actions that can be taken for the active services and the call information, which are
indicated on the LCD display, are carried out easily and rapidly through the keys with
special functions that are located below the display.
• The status of the extensions and lines are shown on the Busy Display Panel.
• One-touch extension and/or line calls can be made over the phone book and
programmable keys. (This facility is valid or MS Series soft ware with the version ACA or
better.)
• Statuses of the extensions and/or lines that have been assigned to those keys can be
viewed through the lights (LED) in red, which are embedded into the programmabl e keys.
COMPATIBILITY
The OP50 operator telephone set is compatible with the ACA or later software of the
exchanges of models MS26C, MS38S, MS38C, MS48, MS48S, MS48C, MS128 and
MS224.
PARTS LIST ON DELIVERY
Parts that are included in the OP50 package:
• OP50 telephone,
• Handset,
• Spiral cable of the handset,
• Data cable with RJ11 connectors at two ends,
• Console connection box,
• Technical Reference and User Guide CD,
• Wall hanging leg fixing screws (2 pieces)
• User Guide
OP50 Technical Reference and User Guide
2
TECHNICAL SPECIFICATIONS
Weight: Approximately 1 kg
Dimensions: 25 cm x 20 cm (lenght, at the smallest angle) x 20 cm (height, at the bigg est
angle)
Operational Temperature: 5 oC - 40 oC
Storing Temperature: -20 oC - +60 oC
Humidity: 0 - %80
Dialing Method: DTMF (Tone dialing)
GENERAL APPEARENCE
1 Handset 4 Special Function Keys 7 Navigation Keys
2 HF Speaker 5 Speed Dial Keys 8 Display
3 Voice Control Keys 6 Incoming Call LED 9 Numerical Key Pad
OP50 Technical Reference and User Guide
3
USER INTERFACE
LCD DISPLAY
Screen is made up of a busy display panel and a single-line display. LCD screen that
shows the active features in over 20 character display, inc ludes the following information
which simplifies the use:
• The date and time, and the opening message while the console is not busy
• ID numbers during dialing,
• Activated services (such as Auto-dial)
• Call information (Incoming Call Extension 121)
• Action options that can be taken for the active call and service (Call,/Details?)
The Busy Display Panel shows the status of the extensions, lines and some of the system
features by means of their corresponding LEDs. The extension LEDs display the last 2
digits of the physical numbers of the extensions (even if the extension numbers are
changed by Flexible Numbering facility).
Extension Status (LEDs 11-50)
ON : The extension is busy.
OFF : The extension is idle.
BLINKING (slow) : The extension is ringing.
BLINKING (fast) : The extension is calling the operator.
OP50 Technical Reference and User Guide
4
Line Status (LEDs 01-12)
ON : The line is busy.
OFF : The line is idle.
BLINKING (slow) : There is a call coming from the line.
BLINKING (fast) : A call is parked on the line.
Feature Status
Symbol LED
ON: Night Mode is active
ON: Music On Hold is active
ON: External Call Diversion is active
ON: Handsfree is active
ON: There is a parked call
ON: Reminder is active
BLINKING: Auto-Dial is active
ON: Phone is locked
ON: Parallel Operator is active
ON: System error
ON: Follow Me is active
ON: Do Not Disturb is active
BLINKING: Message Waiting or a call is
waiting in your queue
ON: The system is in programming mode
ON: Auto Attendant (ACD) is active
ON: The doorphone is in use
Reserved for future use
Reserved for future use
OP50 Technical Reference and User Guide
5
INCOMING CALL LED
This LED indicates the user by blinking, when there is an incoming call or a new message.
NAVIGATION KEYS AND SPECIAL FUNCTION KEYS
• “Navigation” keys (“ ”, “ ”): User can move between features with these keys,
when there are multiple
options on the screen, also the related option can be enabled with
them too. They are used to pass to the next/previous option or message in all of the
menus.
•
“Menu” key: This key activates the menus by which the telephon e is programmed and
it provides access to the submenus. (After entering the menu, the phone gets into the busy
status. Exiting from the menu does not end the busyness of the phone)
•
“Delete” key: This key provides to turn to the top-menu of active option in the menu.
When this key is used at the standby mode, it brings the information of active services (Do
not disturb etc.) or calls (Missed Calls etc.) to the screen. After pressing this key, the
"Cancel" option for the active services and the “Details" option for the call information on
the screen can be used with ‘Enter’ key.
•
“Enter” key: This key is used for confirming and activating the option on the display.
Functions of this key change according to the options prompted on the display.
•
“Phonebook” key: This key provides access to the telephone book. If there is any
record in this phone book, then those records, which are in alphabetic al order, are directly
displayed. The records that are present in the telephone at that time can be directly
searched by name or number query through the “Find” opt ion on that display. (Search with
this ‘Find’ option can be made in MS Series software with the version ACA or better)
Detailed information about the phone book has been presented in the re levant section.
•
“Redial” key: It dials again the last number that has been dialed. This key functions the
same way as the “Redial” option on the display. The difference between “Redial” and
“Auto-dial” is that the “Auto-dial” option automatically calls the other part y repeatedly until
busyness status is over (cctually, at most 16 times), whereas the “Redial” option calls only
once.
• “Flash” key: It is used for putting the calling party on hold duri ng an internal or externa l
call. It has the same function with the ‘Hold’ option on the screen. A single call can be put
on hold at a time by this key. When it is pressed for a second time, the call on hold is
retrieved, or the call can be retrieved by the “Retrieve” option that a ppears when the ‘Enter’
key is pressed. It drops the line when it is used while the other party has not yet picked up
the phone. There is no limit for the duration to press the key; ho wever, in the event that the
line that has been put on hold has not still be retrieved at the end of a certain period that is
determined by the exchange software, the line may automaticall y be dropped.
•
“Transfer” key: It is used for transferring an ongoing call to another call that is on hold.
In order to actualize the transfer operation, first of all the conversing party should b e put on
hold by using the flash key or the “Hold” / “Park” option on the display. Afterwards, the
number to which the transfer operation will be done is dialed. At this point, the operation is
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