Karel MS38s Programming Manual

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Karel MS38s

Telephone System

Programming

Guide

Edition 3.1

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CONTENTS

SECTION CODE PAGE

INTRODUCTION 1 GENERAL DEFINI T IONS 3 ABBREVIATIONS 4

SYSTEM PROGRAMMING

I. PROGRAMMING MODE 5

I.1. PROGRAMMING MODE ENTRY (877777) 5 I.2. PROGRAMMING MODE EXIT (877778) 5 I.3. PROGRAMMING MODE ENTRY LOCK (837) 5 I.4. ENTERING PROGRAMMING CODES 6

II. EXTENSION PROGRAMS 7

II.1. SYSTEM SUPERVISOR (803) 7 II.2. EXTERNAL CALL AUTHORITY (887) 7 II.3. CALL PREFIX RESTRICTI O N (8007/8008) 8 II.4. CALL PREFIX RESTRICTION

OVERRIDE PERMISSION

(887 E 8)

II.5. ACCESS GROUP (801) 9 II.6. ACCESS GROUP LINE MATCHING (802) 10 II.7. PBX GROUP (805) 11 II.8. PBX GROUP PARAMETERS (8026) 12 II.9. FLASH DISABLE (8071) 12 II.10. INTRUSION AUTHORITY (806) 13 II.11. AUTO-DIAL / INTRUSION IN CONFERENCE

PERMISSION

(8073)

II.12. EXTERNAL CALL PICK UP / TA RGE T FOR CALL

FORWA RDING PERMISSION

(8074)

II.13. OUTGOING CALL TIME-OUT (801 E 9) 15 II.14. INCOMING CALL TIME-OUT (8084) 15 II.15. PARALLEL OPERATORS (8085/8086) 16 II.16. HOT LINE (804) 17 II.17. DISA / AUTO ATTENDANT

INACCESSIBLE EXTENSION

(801 E 8)

II.18. TOLL ACCOUNT (8079) 18

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SECTION CODE PAGE

III. LINE PROGRAMS 19

III.1. LINE STATUS AND SIGNALING (89) 19 III.2. LI NE PARAMETERS (800) 20 III.3. FOLLOW ME BUSY LI NE (8050) 22 III.4. DISA / AUTO ATTENDANT LINE (8070) 23

IV. SYSTEM PROGRAMS 25 IV.1. COUNTRY SETTING (8009) 25 IV.2. STD / ISD CODES (800019) 26 IV.3. AUTOMATIC NIGHT MODE (883) 26 IV.4. AUTOMATIC PARALLE L OPERATORS (884) 26 IV.5. DAILY AUTOMATI C S ERVICES (8098) 27 IV.6. BUZZER & RELAY FACILITIES (809) 27 IV.7. RELAY ACTIVA TION TIME (8094) 28 IV.8. RECALL TIME (8082) 28 IV.9. LINE FLASH TIME (8099) 29 IV.10. AUTOMATIC HOLD (8089) 29 IV.11. EQUAL LOAD ON LINES (8027) 30 IV.12. MULTIPLE PARKED CALL RETRIEVE METHOD (808) 30 IV.13. DTMF FLASH TIME (801 E 7) 30 IV.14. DTMF DIALING (8088) 31 IV.15. LEAST COST ROUTING (8006) 32 IV.16. LINE CHECK SERVI CE (OPERATOR ONLY) (827 or 747) 38 IV.17. TABLE INITIALIZATI ON (745) 39

EVM38 PROGRAMMING

I. AUTO ATTENDANT PROGRAMS 41 I.1. AUTOMATIC AUTO ATTENDANT ACTIVATION (885) 41 I.2. SINGLE KEY MENUS (8087) 41 I.3. AUTO ATTENDANT RECORD GAIN

(OPERATOR ONLY)

(86447)

I.4. AUTO ATTENDANT MESSAGE E NTRY (864) 42 I.5. CLEARING ALL THE AUTO ATTENDANT

MESSAGES (OPERATOR ONLY)

(86444)

I.6. SINGLE MESSAG E CLEAR (OPERATOR ONLY) (8644) 46

II. VOICE MAIL PROGRAMS 47 II.1. VOICE MAIL CA P ACITY (OPERATOR ONLY) (86449) 47 II.2. VOICE MAIL FACILI TI ES AUTHORITY (8072) 47

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iii

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SECTION CODE PAGE

CALL RECORD LISTING FACILITIES PROGRAMMING

I. CALL CHARGING PROGRAMS 51 I.1. PULSE PRICE (8778) 52 I.2. POLARITY REVERSAL (80222) 53 I.3. CRL TIME FILTER (8777) 53 I.4. TARIFF TABLE (8023) 54 I.5. TIME TABLE (8024) 55

II. LISTING PROGRAMS 57 II.1. LISTING LEVEL / MEDIA (877) 57 II.2. COUNTER RESET (OPERATOR ONLY) (8769) 57 II.3. PORT FILTER (8083) 57

DY01 PROGRAMMING

I. RINGING EXTENSION (805) 59

REMOTE PROGRAMMING

I. GENERAL 61

II. REMOTE PROGRAMMING 63 II.1. REMOTE PROGRAMMING ENTRY (#3828 or #3748) 63 II.2. REMOTE PROGRAMMING EXIT (829 or 749 / #) 63

III. REMOTE PROGRAMMING FEATURES 65 III.1. PROGRAMMING CODES 65 III.2. FEATURE CODES 65

SOFTWARE TROUBLESHOOTING

I. GENERAL 67

II. SOFTWARE TROUBLESHOOTING 69 II.1. USER FACILITIES 69 II.2. OPERATOR FACILITIES 72 II.3. EVM38 FACILITIES 73 II.4. CRL FACILITIES 74

APPENDIX 1

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INTRODUCTION

This Programming Guide provides an overall reference on the programs of KAREL MS38s Telephone System and its accessories. The explanations in the guide are intended for the technicians dealing with the programming of the system.

Most of the programming can be made from the telephone of the system supervisor whereas some of t he programs have to be entered from the telephone of the operator. By default, the operator is the system supervisor.

This guide is formed up of seven main chapters and an appendix:

1) System Programming Guide: Basic programs including the extension, line, flexible numbering and the system programs are explained.

2) EVM38 Programming Guide: The programs for setting the EVM38 parameters of the system are given and should be referred if there is an EVM38 Voice Mail installed on the system.

3) Call Record Listing Facilities Programming Guide: The programs for setting the CRL parameters of the system are given and should be referred if there is a CRL output device connected to the system.

4) DY01 Programming Guide: The program for setting the DY01 parameter of the system is given and should be referred if there is a DY01 Doorphone connected to the system.

5) Remote Programming Guide: The methods on how to remotely program the system and the relevant programs are explained.

6) Software Troubleshooting Guide: Commonly faced software implementation errors are given. These hints will help in locating customer complaints.

7) Appendix: This part consists of a table. The varieties of the features with respect to the countries are given in this table.

Karel MS38s Programming Guide Edition 3.1

GENERAL DEFINITIONS

In this guide the explanations of the programs are given in a fixed format; The header line:

Name and the default base code of the program are given. For the programs that have to be entered from the telephone of the operator the phrase “operator only” is used.

Description:

Brief description of the program is given.

Activate/Cancel:

Codes to activate and deactivate the programs are given. (Note that these sections are used only when the related program has different activation and cancellation codes.)

Parameters:

Parameters of the program with their description are given.

Default Value:

Default values of the program parameters are given.

Notes:

Supplementary notes, restrictions and remarks related to the program are

given.

Karel MS38s Programming Guide

Edition 3.1

ABBREVIATIONS

The following table gives the meanings of the abbreviations used throughout this guide.

BDP : Busy Display Panel

C.O. : Central Office

CRL : Call Record Listi ng

DISA : Direct Inward Subscriber Access

DP : Dial Pulse

DTMF : Dual Tone Multi-Frequency

ISD : International Subscriber Dialing

STD : Subscriber Trunk Dialing

Karel MS38s Programming Guide Edition 3.1

I. PROGRAMMING MODE

I.1. PROGRAMMING MODE ENTRY (877777)

Puts the system in the programming mode and thus allows entering the program codes.

877777

•

OTES

1. Just after entering the programming mode, the “Pr” LEDs on the BDPs of KAREL Consoles turn on.

2. To prevent the entry of irrelevant program codes, the system waits for 60 seconds to start entering the first program code. If a program code is not entered within this 60 seconds period, “

877777

” should be dialed again to restart the programming mode. The duration of the programming mode is automatically extended by 60 seconds with each program code that has been correctly entered.

I.2. PROGRAMMING MODE EXIT (877778)

Exits the programming mode. Entering this code stores the program updates in the non-volatile memory and thus prevents loss of these updates.

877778

•

OTES

1. The system also exits the programming mode automatically after the 60second period as explained in

Programming Mode Entry

. However, this code must always be dialed to exit programming mode so as to ensure that the program codes are saved in the non-volatile memory.

2. After exiting the programming mode, the “Pr” LEDs on the BDPs of KAREL Consoles turn off.

I.3. PROGRAMMING MODE ENTRY LOCK (837)

Prohibits unauthorized users from putting the system in programming mode using the System Supervisor telephone.

837 P Q

•

ARAMETERS

P : System Supervisor’s password. Q = 3 : Programming mode entry is locked = 2 : Programming mode entry is unlocked.

Karel MS38s Programming Guide

Edition 3.1

I.4. ENTERING PROGRAMMING CODES

As explained in the following pages, each program code consists of a set of numbers.

For most of the programs, it is necessary to enter the complete code. In such cases, the internal dial tone is received to confirm the correct entry of the program.

For some programs, the coding should be stopped before the entry of the entire code. In such cases, you should hang up to complete the program. In such codes, “Hang Up” is designated with the symbol “ ” at the end of the program.

IMPORTANT

As the first step in programming,

Country Setting

program must be entered to

load the country specific parameters.

Karel MS38s Programming Guide Edition 3.1

II. EXTENSION PROGRAMS

II.1. SYSTEM SUPERVISOR (803)

Allows changing the System Supervisor who puts the system in programming mode, enters most of the program codes and exits the programming mode.

803 E

•

ARAMETERS

E : Extension number.

•

BY D

EFAULT

803 11 is active.

II.2. EXTERNAL CALL AUTHORITY (887)

Allows setting the

External Call Authority

of the extensions, so as to control the

outgoing calls of the extensions by call type. The program can be entered both in

Day

and

Night Modes

so as to set different

Day

and

Night Mode External Call

Authorities.

887 E [9] P

•

ARAMETERS

E : Extension number. [9] Optional parameter If entered, P parameter is valid for all extensions starting from E up to

the last extension. P = 0 : Intercom. = 1 : Intercom, local and restricted common pool. = 2 : Intercom, local, long distance and restricted common pool. = 3 : Intercom, local, long distance, international and unrestricted

common pool. = 4 : Intercom and unrestricted common pool. = 5 : Intercom, local and unrestricted common pool.

•

BY D

EFAULT

887 11 1 and 887 12 9 0 are active.

•

OTES

1. Extensions with restricted common pool authority levels can call common pool numbers only within their authority levels.

2. P = 0 works as P = 1 for the operator, in

Day Mode

Karel MS38s Programming Guide

Edition 3.1

II.3. CALL PREFIX RESTRICTION (8007/8008)

Allows defining prefixes to restrict the external calls starting with these prefixes.

•

CTIVATE

•

ANCEL

8007 P Q 8008

•

ARAMETERS

P = 0 : None of the extensions can dial numbers starting with

prefix Q in

Day

and

Night Modes

= 1 : None of the extensions can dial numbers starting with

prefix Q in

Night Mode

= 2 : None of the extensions can dial long distance numbers

starting with prefix Q after dialing the STD code in

Day

and

Night Modes

= 3 :

Extensions with

External Call Authority Level

“1” cannot

dial the local numbers starting with prefix Q in

Day

and

Night Modes

= 4 :

Extensions with

External Call Authority Level

“1” can dial long distance numbers starting with prefix Q after dialing the STD code in

Day

and

Night Modes

= 5 :

Extensions with

External Call Authority Level

“1” can dial the local numbers starting with prefix Q only, in

Day

and

Night Modes

Q : Prefix (at most 3 digits).

•

BY D

EFAULT

No prefixes are defined.

•

OTES

1. If Q is one or two digits, you have to hang up to complete the program sequence.

2. At most 10 different restrictions can be entered. If more than 10 restrictions are to be entered, error tone is received after dialing “

8007

”.

3. Even if the prefix is defined to have less than 3 digits, then the call is barred after the extension dials the third digit when P = 4 or 5.

4. When “

8008

” is dialed to cancel the program, all prefixes are cleared.

Karel MS38s Programming Guide Edition 3.1

II.4. CALL PREFIX RESTRICTION

OVERRIDE PERMISSION

(887 E 8)

887 E [9] 8 P

•

ARAMETERS

E : Extension number. [9] Optional parameter If entered, parameter P is valid for all extensions starting from E up

to the last extension. P = 0 : E cannot override call prefix restrictions. = 1 : E can override call prefix restrictions.

•

BY D

EFAULT

887 11 9 8 0 is active.

II.5. ACCESS GROUP (801)

Allows defining extension groups to allocate certain lines to those extension groups.

801 E P

•

ARAMETERS

E : Extension number. P = 00, 01,…, 06 : Extensions can access only the lines allocated

to their groups by

Access Group Line Matching

program.

= 07 : Extensions can access all lines except for the

lines that are marked as unavailable

by Access

Group Line Matching

program.

•

BY D

EFAULT

801 E 00 is active for all extensions.

Karel MS38s Programming Guide

Edition 3.1

II.6. ACCESS GROUP LINE MATCHING (802)

Allows allocating lines to the access groups defined by

Access Group

program.

802 T P (P P P ,,,,,)

•

ARAMETERS

T : Line number. P = 00,…,06 :

Access group numbers (defined by

Access Group

program) to which T is to be allocated.

P = 07 : T is unavailable for all extensions.

•

BY D

EFAULT

802 T 00 is active for all lines.

•

OTES

P = 00,…,06: After each entry of an access group number, instead of giving internal dial tone, the system allows entering new access group numbers. Hence, by a single entry of this program, a single line can be allocated to at most 7 access groups at a time. If it is desired to allocate T to less than 7 access groups, you should hang up after entering the last access group number.

2. If P is set to 07, the system gives internal dial tone and does not allow entering any more access group numbers.

3. The following example is given to clarify the entry of the program. To:

- Mark line 04 as unavailable,

- Assign line 01 to the access groups 01, 02 and 03,

- Assign lines 02 and 03 to the access group 02,

The codes to be dialed are:

- 802 04 07,

- 802 01 01 02 03 and hang up,

- 802 02 02 and hang up,

- 802 03 02 and hang up.

Karel MS38s Programming Guide Edition 3.1

II.7. PBX GROUP (805)

The program can be entered both in

Day

and

Night Modes

so as to set different

Day

and

Night Mode PBX Groups

to serve the following purposes:

1. The extensions in the same

PBX Group

can answer the calls ringing at each

other’s telephone by using

Group Call Pick Up

methods.

Follow Me (Busy)

and

Follow Me (No Answer)

facilities are active among the

extensions in the same

PBX Group

3. The extensions in the same

PBX Group

can activate

Parallel Extensions

facility; so that the incoming external calls ringing on their telephones, will ring on the next three extensions in the same

PBX Group

as well.

Paging-Group

can be activated by dialing any extension number in the

PBX

Group.

•

CTIVATE

•

ANCEL

805 E1 E

805 E1 E1

•

ARAMETERS

E1 : The first extension number. E2 : The second extension number.

•

BY D

EFAULT

805 E1 E1 is active for all extensions.

•

OTES

1. Entering this code more than once, as many extensions as desired can be included in a

PBX Group

. However, these extensions must form a chain;

that is, E

of an entry of the program must be equal to the E2 of the previous

entry of the program.

2. To delete a

PBX Group

, the program must be canceled for each extension

in the

PBX Group

Karel MS38s Programming Guide

Edition 3.1

II.8. PBX GROUP PARAMETERS (8026)

8026 P Q R S

•

ARAMETERS

P = 0 :

Follow Me (No Answer)

PBX Groups

is disabled.

= 1 :

Follow Me (No Answer)

PBX Groups

is enabled.

Q = 0 :

Follow Me (Busy)

PBX Groups

is disabled for external calls.

= 1 :

Follow Me (Busy)

PBX Groups

is enabled for external calls.

R = 0 :

Follow Me (Busy)

PBX Groups

is disabled for internal calls.

= 1 :

Follow Me (Busy)

PBX Groups

is enabled for internal calls.

S = 0 : An extension can pick up a call ringing on another extension

in the same

PBX Group

by dialing “5” (

Dial Call Pick Up

= 1 : An extension can pick up a call ringing on another extension

in the same

PBX Group

just by lifting handset (

Automatic Call

Pick Up

•

BY D

EFAULT

8026 1 1 1 0 is active.

•

OTES

The modification of one of the parameters will be valid for all

PBX Groups

II.9. FLASH DISABLE (8071)

Allows controling the use of “ ” / “#” keys /

Programmable Facility Keys

and

Hook

Switch

by the extensions

8071 E [9] P Q

•

ARAMETERS

E : Extension number. [9] Optional parameter If entered, parameters P and Q are valid for all extensions starting from

E up to the last extension.

P = 0 : E cannot use “

” / “#” keys for refreshing the internal dial tone

& for

Hook Flash

respectively. If E has a DTMF set with 4 x 4

keypad, he is not allowed to use

Programmable Facility Keys

on his keypad as well.

= 1 : E can use “ ” / “#”keys for refreshing the internal dial tone &

for

Hook Flash

respectively. If E has a DTMF set with 4 x 4

keypad, he can use

Programmable Facility Keys

on his

keypad as well.

Q = 0 :

E cannot use

Hook Switch

for

Hook Flash

= 1 :

E can use

Hook Switch

for

Hook Flash

•

BY D

EFAULT

8071 11 9 1 1 is active.

Karel MS38s Programming Guide Edition 3.1

•

OTES

1. The parameter P affects only the extensions with DTMF telephone sets.

2. The system releases the DTMF channels dedicated to the extensions with P = 0, 20 seconds after these extensions dial the last DTMF digit. These extensions cannot activate some system features (

Call Back, Busy Extension Signaling, Intrusion, Door-Opener While Talking To The Doorphone

) 20 seconds after the last DTMF digit they dial.

II.10. INTRUSION AUTHORITY (806)

806 E [9] P

•

ARAMETERS

E : Extension number. [9] Optional parameter If entered, parameter P is valid for all extensions starting from E up to

the last extension.

P = 0 :

E cannot activate

Intrusion

= 1,…,6 :

E can intrude only the extensions with lower

Intrusion

Authority Levels

= 7 : E can intrude every extension.

•

BY D

EFAULT

806 11 7 and 806 12 9 0 are active.

•

OTES

Do Not Disturb

activated by an extension does not function for the calls of

the other extensions with higher

Intrusion Authority Levels,

except for the

following cases : a.

Do Not Disturb

activated by an extension functions for the calls from

the operator without any authority limitations.

Do Not Disturb

activated by an extension with a Karel Feature Phone operates for the calls from all the other extensions without any authority limitations.

Intrusion Authority

also controls

Executive – Secretary Mode

. Among the

two

Executives

with different

Secretaries

, the one whose

Intrusion

Authority Level

is higher than or equal to the other can call the other

directly.

Karel MS38s Programming Guide

Edition 3.1

II.11. AUTO-DIAL / INTRUSION IN CONFERENCE

PERMISSION

(8073)

8073 E [9] P Q

•

ARAMETERS

E : Extension number. [9] Optional parameter If entered, parameters P and Q are valid for all extensions starting from

E up to the last extension.

P = 0 :

E cannot activate

Auto-Dial

= 1 :

E can activate

Auto-Dial

Q = 0 :

E cannot activate

Intrusion

= 1 :

E can activate

Intrusion

•

BY D

EFAULT

8073 11 9 1 0 is active.

•

OTES

Q = 0 for the operator and it cannot be changed.

II.12. EXTERNAL CALL PICK UP / TARGET FOR

CALL FORWARDING PERMISSION

(8074)

8074 E [9] P Q

•

ARAMETERS

E : Extension number. [9] Optional parameter If entered, parameters P and Q are valid for all extensions starting

from E up to the last extension.

P = 0 : E cannot pick up the incoming external calls ringing on

the operator or the ringing extension by dialing “3”.

= 1 : E can pick up the incoming external calls ringing on the

operator or the ringing extension by dialing “3”. Q = 0 : Extensions cannot forward their calls to E. = 1 : Extensions can forward their calls to E.

•

BY D

EFAULT

8074 11 9 1 1 is active.

Karel MS38s Programming Guide Edition 3.1

II.13. OUTGOING CALL TIME-OUT (801 E 9)

Allows controlling the duration of the outgoing external calls of the extensions.

•

CTIVATE

•

ANCEL

801 E 9 P 801 E 9

•

ARAMETERS

E : Extension number. P = 02,…,20 : The duration in minutes that E is allowed to use

for his outgoing external calls.

•

BY D

EFAULT

Outgoing Call Time-Outs

are defined for the extensions.

•

OTES

E hears a short warning beep 15 seconds before the call is terminated.

II.14. INCOMING CALL TIME-OUT (8084)

Allows limiting the incoming external calls of the extensions with the duration defined by

Outgoing Call Time-Out

program.

8084 P

•

ARAMETERS

P = 0 :

The duration that is defined by

Outgoing Call Time-Out

program does not apply for the incoming external calls. = 1 :

The duration that is defined by

Outgoing Call Time-Out

program applies for the incoming external calls as well.

•

BY D

EFAULT

8084 0 is active.

•

OTES

The extension hears a short warning beep 15 seconds before the call is terminated.

Karel MS38s Programming Guide

Edition 3.1

II.15. PARALLEL OPERATORS (8085/8086)

Allows defining extensions to ring in parallel with the operator for the incoming external calls.

•

CTIVATE

•

ANCEL

8085 E 8086

•

ARAMETERS

E : Extension number.

•

BY D

EFAULT

Parallel Operators

are defined.

•

OTES

1. At most 4 different

Parallel Operators

can be entered. If more than 4

Parallel Operators

are to be entered, error tone is received after dialing

“

8085

”.

2. If a

Parallel Operator

is busy when there is an incoming external call, the

next extension in his

PBX Group

program does not ring in parallel with the operator. However, if the operator is busy when there is an incoming external call, the incoming external call rings on the next extension in the operator’s

PBX Group

, but not on the

Parallel Operators

3. Even if a

Parallel Operator

activates

Follow Me

facility, incoming external

calls still ring on this

Parallel Operator

but not on the

Follow Me

extension.

However, if the operator activates

Follow Me

facility, incoming external

calls ring on the

Follow Me

extension, but not on the

Parallel Operators

4. If the operator or the

Parallel Operators

activate

Follow Me (No Answer)

facility, the incoming external calls are not diverted to

the Follow Me (No

Answer)

extensions.

Parallel Operators

cannot use

Parallel Extension Enable

facility.

6. If “

8086

” is dialed to cancel, then all

Parallel Operators

are cleared.

7. Once a

Parallel Operator

is defined, it will be automatically enabled.

Karel MS38s Programming Guide Edition 3.1

II.16. HOT LINE (804)

Allows defining a

Hot Line

for an extension so that the extension can do one of the

following just upon lifting handset:

1. Call another extension.

2. Access any idle line.

3. Access a specific line.

4. Call the number stored in the 97th or 98th or 99th common pool, which may be used for emergency calls.

•

CTIVATE

•

ANCEL

804 E1 P Q

804 E1 E1

•

ARAMETERS

E1 : Extension number. P = E2 : E1 calls extension E2. = 09 : E

accesses any idle line.

= 07 T : E

accesses T, where T is line number.

= 03 : E

immediately calls the number stored in common pool 97. = 04 : E1 immediately calls the number stored in common pool 98. = 05 : E

immediately calls the number stored in common pool 99. Q = 0 : Connection between E

and P is established immediately.

= 1 : Connection between E

and P is established 4 seconds after

lifts handset. E1 can activate any other facility as well within

these 4 seconds.

•

BY D

EFAULT

804 E1 E1 is active for all extensions.

•

OTES

1. It is not allowed to enter parameter Q if P = 03, 04 or 05.

2. A

Hot Line

cannot be assigned to the operator.

3. If P = 03, 04, 05, or Q = 0; the extension is prohibited from using his “ ” & “#” keys,

Hook Switch

and

Programmable Facility Keys,

even after

Hot Line

is canceled.

4. If P = 03, 04, 05:



When

Hot Line

is activated, the

External Call Authority Level

of the

extension is automatically set to “3”.

When

Hot Line

is cancelled, the

External Call Authority Level

of the

extension is automatically set to “0”.

- Even if all lines are occupied when the extension lifts the handset, the system releases one of the lines and assigns this line to the extension.

Even if the telephone is locked when the extension lifts the handset, the extension accesses a line and starts calling the common pool number. There is no need to dial the password as the telephone automatically becomes unlocked.

Karel MS38s Programming Guide

Edition 3.1

II.17. DISA / AUTO ATTENDANT

INACCESSIBLE EXTENSION

(801 E 8)

801 E 8 P

•

ARAMETERS

E : Extension number. P = 0 : The extension can be accessed directly by the parties

calling through DISA / Auto Attendant lines.

= 1 : The extension cannot be accessed directly by the parties

calling through DISA / Auto Attendant lines.

•

BY D

EFAULT

801 E 8 0 is active for all extensions.

II.18. TOLL ACCOUNT (8079)

Allows limiting the total number of metering pulses that an extension can use during his outgoing external calls.

•

CTIVATE

•

ANCEL

8079 E P 8079 E , or 8079 E 0000

•

ARAMETERS

E : Extension number. P = 0001,…,9999 : Total number of metering pulses that E is

allowed to use during his outgoing external calls.

•

BY D

EFAULT

Toll Accounts

are defined for the extensions.

•

OTES

1. When a

Toll Account

is defined for an extension, his account is decremented by one for each metering pulse received through the C.O. line during his ongoing external call.

If the extension uses all of his account, he is not allowed to make outgoing external calls anymore.

If the account of an extension becomes zero during his ongoing conversation, his call is terminated.

2. The

Toll Account

limits the outgoing external calls of the extensions only

on the lines for which,



Pulse Price

is activated, and

External call authorities of the extensions are checked (see

Line

Parameters

program.)

Karel MS38s Programming Guide Edition 3.1

III. LINE PROGRAMS

III.1. LINE STATUS AND SIGNALING (89)

89 T [9] P Q

•

ARAMETERS

T : Line number. [9] Optional parameter

If entered, parameters P and Q are valid for all lines starting from T

up to the last line. P = 0 : The line is out of service. = 1 : The line is in service. = 2 : The line is in service for incoming calls only. Q = 0 : The line is in DP signaling mode. = 1 : The line is in DTMF signaling mode.

•

BY D

EFAULT

89 01 9 0 is active.

•

OTES

It is not allowed to enter parameter Q if P = 2 or 0.

Karel MS38s Programming Guide

Edition 3.1

III.2. LINE PARAMETERS (800)

Allows defining various parameters for a line.

800 T E

P Q R S

(to be entered in

Day Mode

)

800 T E

(to be entered in

Night Mode

)

•

ARAMETERS

T : Line number. E

Day Mode

ringing extension number.

Night Mode

ringing extension number or fax extension number.

P = 0 :

T can be accessed by

Automatic Line Access

Selective Line

Access

= 1 :

T can only be accessed by

Selective Line Access

. Q = 0 : External call authorities of the extensions are checked on T. = 1 : External call authorities of the extensions are not checked on T. R = 0 :

Fax Router

is not active on T.

= 1 :

Fax Router Mode 1

is active on T. (See notes below.)

= 2 :

Fax Router Mode 2

is active on T. (See notes below.)

S = 0 :

The external calls coming from T in

Night Mode

are automatically answered by EVM38 provided that the Auto Attendant message 08 (

Night Mode Greeting Message

) is

entered.

= 1 :

The external calls coming from T in

Night Mode

are not

answered by EVM38.

•

BY D

EFAULT

800 T 11 0 0 0 0 (in

Day Mode

) and 800 T 11 (in

Night Mode

) are active for all

lines.

•

OTES

1. Parameter P: P = 1 is especially useful when T is connected to one of the extensions of another exchange to form a tie line.

2. Parameter Q: a) Q = 1 is especially useful when T is connected to one of the extensions

of another exchange to form a tie line.

b) When Q = 1, extensions can access T without the need to dial their

password even if their telephone is locked.

3. Parameter R: If R = 0, then E2 is the night ringing extension whereas if R = 1 or R = 2, E2

is the fax extension. The items below explain this in detail.

Karel MS38s Programming Guide Edition 3.1

a) R = 0 sets the ringing extensions for

Day

and

Night Modes



E1 is the ringing extension for the incoming calls through T, in

Day

Mode



Night Mode

part of the program need not to be entered. Then the

operator is the ringing extension for the incoming calls through T, in

Night Mode

part of the program is entered as well, E

will be the

ringing extension for the incoming calls through T, in

Night Mode

b) R = 1 sets the ringing extension for

Day Mode

and activates

Fax

Router Mode 1

on T.



The

Night Mode

part of the program must be entered as well so as

to define E2 as the fax extension.



Day Mode

, E1 is the ringing extension for the incoming calls through T. When E1 answers the call the systems checks the incoming tone.



If it is a fax call, it is diverted to E2. If E2 does not answer the call

for 6 ringing periods, the call is diverted to E

. T is released if E1

does not answer the call for 9 ringing periods.



If it is not a fax call, E1 goes on conversing.



Night Mode

, the system answers all incoming calls through T automatically and then checks the incoming tone. In the meantime, the external caller waits with ring-back tone as long as 10 seconds.



If it is a fax call, it is diverted to E2. T is released if E2 does not

answer the call for 6 ringing periods.



If it is not a fax call, it is diverted to the operator and T is released if the operator does not answer the call for 5 ringing periods.

c) R = 2 sets the ringing extension for

Day Mode

and activates

Fax

Router Mode 2

on T.



The

Night Mode

part of the program must be entered as well so as

to define E2 as the fax extension.



Day Mode

, the system answers all incoming calls through T automatically and then checks the incoming tone. In the meantime, the external caller waits with ring-back tone as long as 10 seconds.



If it is a fax call, it is diverted to E2. T is released if E2 does not

answer the call for 6 ringing periods.



If it is not a fax call, it is diverted to E1. T is released if E1 does

not answer the call for 9 ringing periods.



Night Mode

, the system answers all incoming calls through T automatically and then checks the incoming tone. In the meantime, the external caller waits with ring-back tone as long as 10 seconds.



If it is a fax call, it is diverted to E2. T is released if E2 does not

answer the call for 6 ringing periods.

Karel MS38s Programming Guide

Edition 3.1



If it is not a fax call, it is diverted to the operator and T is released if the operator does not answer the call for 5 ringing periods.

4. Parameter S: a) Unless an EVM-DE card is installed on the system, it is not allowed to

enter parameter S.

b) When S = 0, EVM38 answers the external parties calling the system in

Night Mode

even when Auto Attendant is not activated by the operator.

c) Even when S = 0, EVM38 does not answer the external parties calling

the system through non-Auto Attendant or non-DISA lines in

Night

Mode

Fax Router Mode 1

Mode 2

is activated by the parameter R.

d) When S = 1, Auto Attendant lines function as non-Auto Attendant lines

Night Mode

5. Line Ringing Assignment &

Parallel Operators

a) If the

Day

Night Mode

ringing extensions are different from the

Parallel Operators

, the incoming calls through T ring only on these

ringing extensions, not on the

Parallel Operators

b) If the

Day

Night Mode

ringing extensions are one of the

Parallel

Operators

, the incoming calls through T ring on all

Parallel Operators

except for the operator.

III.3. FOLLOW ME BUSY LINE (8050)

Allows defining groups of lines, so that the extensions who try to access a busy line by

Selective Line Access

are connected to the next line in the same group. The

program can be entered both in

Day

and

Night Modes

so as to set different

Day

and

Night Mode

groups of lines.

•

CTIVATE

•

ANCEL

8050 T1 T2 8050 T1 T1

•

ARAMETERS

T1 : The first line number. T

: The second line number.

•

OTES

1. Entering the same code “

8050

” more than once, as many lines as desired can be included in a line group. However, these lines must form a chain; that is, T1 of an entry of the program must be equal to the T2 of the previously entered program.

2. To delete a line group, the program must be entered for each line as

“

8050 T

1 T1

”.

Karel MS38s Programming Guide Edition 3.1

III.4. DISA / AUTO ATTENDANT LINE (8070)

Allows marking a line as DISA or Auto Attendant, so as to allow a remote user to access the extensions directly without the help of the operator.

1. The remote users calling through DISA lines receive a special DISA dial tone for 15 seconds during which they should dial the desired extension number.

2. The remote users calling through Auto Attendant lines receive a special DISA dial tone after the

Auto Attendant Greeting Message

for 8 seconds during which they should dial the desired extension number. After dialing the extension number, the Auto Attendant facility guides the remote user by the pre-recorded Auto Attendant messages. See

EVM38 Programming

section as well to have more details about how the parties calling the system through Auto Attendant lines are served.

8070 T P

•

ARAMETERS

T : Line number. P = 9 : DISA line.

: Auto Attendant line.

= 0 : Normal line.

•

BY D

EFAULT

8070 T 0 is active for all lines.

•

OTES

1. The party calling through the DISA / Auto Attendant line must have a DTMF telephone set to be able to dial the extension number.

2. If the party calling through the DISA line fails to dial an extension number during the special DISA dial tone, he is transferred to the operator or the ringing extension. The call rings on the operator or the ringing extension for 6 ringing periods and is released automatically at the end of 6 ringing periods if it is not answered.

3. The party calling through the DISA line can:

- Refresh the special DISA dial tone by pressing “

”

key. By th is way, he can call another extension if the extension he called is busy or not answering.

- Drop the line by pressing “#” key.

4. If the extension called through DISA line is busy or not answering, the system gives the party another 15 seconds to call another extension. By this way, the party is allowed to make 9 trials to establish a call. If he fails to establish a call within 9 trials, the call is transferred to the operator or the ringing extension and rings for 5 ringing periods and is released automatically at the end of 5 ringing periods if it is not answered.

Karel MS38s Programming Guide

Edition 3.1

5. DISA Lines and Fax Router

Fax Router Mode 1

Mode 2

is activated on a line which is marked as

DISA as well, the

Fax Router

works only if EVM38 is installed on the

system and

DISA Greeting Message

is recorded. Otherwise Fax Router

does not work.

IMPORTANT

Unless the operator activates Auto Attendant, the Auto Attendant lines

function as normal lines.

7. If the party calling through the Auto Attendant line fails to dial an extension number during the special Auto Attendant dial tone, he is transferred to the operator or the ringing extension. The call rings on the operator or the ringing extension for 6 ringing periods and is released automatically at the end of 6 ringing periods if it is not answered.

8. Auto Attendant Lines and Fax Router

Fax Router Mode 1

Mode 2

is activated on a line which is marked as Auto Attendant as well, the external calls coming through that line will be answered as below: The system checks the tone coming from the line while

Auto Attendant

Greeting Message

is being read to the party and diverts the call to the fax

extension if it detects a fax tone.

Karel MS38s Programming Guide Edition 3.1

IV. SYSTEM PROGRAMS

IV.1. COUNTRY SETTING (8009)

Allows setting the country code of the system software so that some parameters special for the country are loaded.

8009 P

• P

ARAMETERS

P = 0 : The standard program parameters are active. = 1 : The program parameters special to Greece are active. = 2 : The program parameters special to Poland, Pakistan and

India are active. = 3 : The program parameters special to Portugal are active. = 4 : The program parameters special to Spain are active. = 5 : The program parameters special to Russia, Crimea and

Georgia are active. = 6 : The program parameters special to Romania are active. = 7 : The program parameters special to Malta are active. = 8 : The program parameters special to Republic of South

Africa are active.

• BY D

EFAULT

8009 0 is active.

• N

OTES

1. The parameter P is not cleared even after the system is reset.

2. Once the value of the parameter P is changed, the system must be reset by the code “

8259

” or “

7459

” to load the parameters of the new country.

3. The explanations in all Karel guides are given for parameter P = 0 of this program. Changing this parameter for the desired country may cause changes in some features. The

Country Settings

table in

Appendix 1

gives

the list of the features that are subject to change upon use of this program.

4. Make sure to refer to the

Country Settings

table in

Appendix 1

to see the deviations of the standard parameters or codes of the features depending on this program.

Karel MS38s Programming Guide

Edition 3.1



IV.2. STD / ISD CODES (800019)

Allows selecting the STD and ISD codes of your own country.

800019 P

•

ARAMETERS

P = 0 : STD code = 0 / ISD code = 00 = 9 : STD code = 9 / ISD code = 99

•

BY D

EFAULT

Defined by the parameter of the

Country Setting

program.

IV.3. AUTOMATIC NIGHT MODE (883)

Allows switching the system between

Day

and

Night Mode

s automatically, everyday

at predetermined times.

•

CTIVATE

•

ANCEL

883 hhmms hhmme 883

•

ARAMETERS

hhmms :

Starting time of the

Night Mode

in the format of hour

(00-23) and minute (00-59).

hhmm

Ending time of the

Night Mode

in the format of hour

(00-23) and minute (00-59).

IV.4. AUTOMATIC PARALLEL OPERATORS (884)

Allows activating and deactivating the predefined

Parallel Operators

on the system

automatically, everyday at predetermined times.

•

CTIVATE

•

ANCEL

884 hhmms hhmme 884

•

ARAMETERS

hhmms :

Starting time of the

Parallel Operators

in the format of

hour (00-23) and minute (00-59).

hhmm

Ending time of the

Parallel Operators

in the format of

hour (00-23) and minute (00-59).

Karel MS38s Programming Guide Edition 3.1

IV.5. DAILY AUTOMATIC SERVICES (8098)

Allows activating and deactivating

Night Mode

and/or

Parallel Operators

and/or

Auto Attendant on the system automatically, on a daily basis.

•

CTIVATE

•

ANCEL

8098 P Q R 8098 P 9

•

ARAMETERS

P = 1 : Night Mode. = 2 : Parallel Operators. = 3 : Auto Attendant. Q = 0 : Saturday. = 1 : Sunday. = 2 : Monday. = 3 : Tuesday. = 4 : Wednesday. = 5 : Thursday. = 6 : Friday. R = 0 : Service P is inactive throughout the day Q. = 1 : Service P is active throughout the day Q.

•

BY D

EFAULT

8098 1 Q 0, 8098 2 Q 0 and 8098 3 0 is active for all days.

•

OTES

The

Daily Night Mode/Daily Parallel Operators/Daily Auto Attendant

service is

not deactivated at midnight in case

Automatic Night Mode/Automatic Parallel

Operators/Automatic Auto Attendant

program is entered. Instead, the service

remains active until the ending time of

Automatic Night Mode/Automatic Parallel

Operators/Automatic Auto Attendant

program.

IV.6. BUZZER & RELAY FACILITIES (809)

Allows enabling the buzzer on Karel Feature Phone connected to the operator and setting the relay to control some external electrical devices.

809 P

•

ARAMETERS

P = 0 : The buzzer is enabled. = 2 : The buzzer is disabled. = 1 :

The relay is used for

External Ringer Control

= 3 :

The relay is used for

External Announcement Control

= 6 :

The relay is used for

External Music Source Control

= 7 :

The relay is used for

Door-Opener Control

•

Y DEFAULT

809 0 and 809 7 are active.

Karel MS38s Programming Guide

Edition 3.1



•

OTES

1. The parameter values that control the buzzer and the relay are exclusively independent from each other, i.e. the buzzer and the relay can be controlled independently from each other.

2. P = 0: The buzzer rings in parallel with the ringing extension when there is an incoming external call.

3. P = 1: W hen the system detects the ring signal for an incoming external call, it activates the relay and the relay remains active with the cadence of the ring for the complete ringing period.

4. P = 3: If an

External Announcement System

is connected to MS38s, the system activates the relay when an extension intends to make announcement by

Calling The Doorphone

facility and the relay remains

active until the extension hangs up.

5. P = 6: If an

External Music Source

is connected to the system and if it is enabled by the operator, then the system activates the relay when an extension makes hook flash to park / hold his ongoing call or activates

Background Music

facility. The relay remains active until the call is

retrieved or the extension cancels

Background Music

facility.

6. P = 7: If a Door-Opener System is connected to the system, the system activates the relay when an extension accesses the

Door-Opener

and the

relay remains active for a programmable period of time.

IV.7. RELAY ACTIVATION TIME (8094)

Allows changing the activation time of the relay provided that the relay is used in

Door-Opener Control

mode.

8094 P

•

ARAMETERS

P = 00 : The relay is activated for 1 second. = 01,…,99 : The relay is activated for P x 0.1 seconds.

•

BY D

EFAULT

8094 00 is active.

IV.8. RECALL TIME (8082)

Allows changing the recall time of the parked calls.

8082 P

•

ARAMETERS

P = 03,…,25 : The recall time of the parked calls is P x 10 seconds.

•

BY D

EFAULT

8082 06 is active.

Karel MS38s Programming Guide Edition 3.1

•

OTES

The recall time for the multiple parked calls of KAREL Feature Phones, which is 3 minutes, is not affected by this program.

IV.9. LINE FLASH TIME (8099)

Allows changing the disconnection duration of the C.O. line when

Line Flash

activated.

8099 P

•

ARAMETERS

P = 02,…,20 : The disconnection time of the C.O. line is P x 100

milliseconds.

•

BY D

EFAULT

8099 06 is active.

IV.10. AUTOMATIC HOLD (8089)

Allows putting the incoming calls on hold automatically if they are not answered within the programmed time.

8089 P

•

ARAMETERS

P = 01,…,99 : The call is put on hold after P seconds. = 00 : The call is not put on hold, instead the external caller

keeps receiving ring-back tone until the operator or the ringing extension answers him.

•

BY D

EFAULT

8089 00 is active.

•

OTES

1. The external calls that are put on hold are in the queue of the operator or the ringing extension.

2. If

Music On Hold

is activated by the operator, the external party hears music while he is put on hold. Otherwise, he receives short “beep”s from his handset.

3. If the

Wait Message

is recorded by the System Supervisor, the external party first receives this message and then hears music or receives short “beep”s.

Karel MS38s Programming Guide

Edition 3.1



IV.11. EQUAL LOAD ON LINES (8027)

Allows assigning equal load on lines when

Making External Calls by Automatic Line

Access

is utilized. Especially useful to have equal call charges on all lines.

8027 P

•

ARAMETERS

P = 0 :

The highest numbered line is received by

Automatic Line

Access.

= 1 :

The least recently accessed line is received by

Automatic Line

Access.

•

BY D

EFAULT

8027 0 is active.

IV.12. MULTIPLE PARKED CALL RETRIEVE

METHOD

(808)

Allows setting the operator’s retrieve method for his multiple parked calls.

808 P

•

ARAMETERS

P = 1 :

Time Selective Pick Up

: The operator retrieves the parked calls in the order of their waiting period; i.e. the one parked first is retrieved first.

= 0 :

Line Selective Pick Up

: The operator has to specify the line

number while retrieving the parked call.

•

BY D

EFAULT

808 1 is active.

IV.13. DTMF FLASH TIME (801 E 7)

Allows setting the minimum duration of DTMF tone that can be detected by the system as hook-flash when “#” key is pressed.

801 E 7 P

•

ARAMETERS

E : Extension number. P = 1 :

The minimum duration is 80 milliseconds.

= 0 : The minimum duration is 200 milliseconds.

•

Y DEFAULT

801 E 7 0 is activate for all extensions.

Karel MS38s Programming Guide Edition 3.1

•

OTES

IMPORTANT

It is not recommended to set the minimum duration to 80 milliseconds unless it is absolutely necessary, for the sake of eliminating the possibility of voice activated hook-flash, that happens if the system captures the DTMF tone of “#” key from voice.

IV.14. DTMF DIALING (8088)

Allows setting the system to regenerate the DTMF numbers dialed by the extensions.

8088 P

•

ARAMETERS

P = 0 : DTMF tones dialed from extension telephones are directly

transmitted to the DTMF marked C.O. lines.

= 1 : DTMF tones dialed from extension telephones are regenerated by

the system and then transmitted to the DTMF marked C.O. lines.

= 2 : The system checks the tone on the C.O. line when an extension

accesses a DP marked line. If it detects the C.O. dial tone, it transmits the internal dial tone to the extension. Extension can dial numbers without hearing the C.O. dial tone, but the system waits for 10 seconds to detect a tone on the C.O. line and then transmits the numbers that the extension dials to the C.O. line. If the system cannot detect a tone for 10 seconds, it does not transmit the numbers dialed by the extension to the C.O. line.

•

BY D

EFAULT

8088 0 is active.

•

OTES

If “

8088 2

” is entered and the system cannot detect a tone on the C.O. line, the external calls are recorded if they are not terminated in a programmable period of time called

CRL Time Filter

. (See

Call Record Listing Facilities Programming

section-

CRL Time Filter

as well.)

Karel MS38s Programming Guide

Edition 3.1



IV.15. LEAST COST ROUTING (8006)

Allows setting the system to check the numbers dialed by extensions to find the most economical route for establishing the calls.

When an extension activates

Automatic Line Access

by dialing “9”, instead of the

C.O. dial tone, he receives the internal dial tone

. Then, the system compares the digits he dials with the pre-programmed prefix table and as soon as it finds a match, it calculates the most economical route based on the pre-programmed parameters. After such a match is found, a line is selected (it may be a specific line related with the prefix or any idle line) and a prefix of at most 4 digits (if present) is added in front of the digits extension dials and this number is sent to the C.O. If no match is found, any idle line is accessed and the number is sent to the C.O., after the 6

digit

is dialed.

IMPORTANT

It is not recommended to use this program unless necessary (if more than one operator with different rates are not available in your country).

•

CTIVATE

•

ANCEL

8006 L P Q R S T U 8006 00

•

ARAMETERS

All information for LCR is stored in a 40-row table.

L : Location number (01,…, 40). P : Prefix (at most 6 digits) that the system compares with the

dialed digits.

Q : Prefix (at most 4 digits) that the system adds in front of the

dialed number.

R : Line number through which the external number with prefix Q

is dialed (01,…,04). S : The starting and ending hours of LCR. T : Day information (0,…,8). U : Indicative charge pulse period in seconds (000,..,250).

As can be seen, each location in the LCR table starts with a prefix (at most 6 digits) that will be compared with the first 6 dialed digits. The second parameter is again a prefix (at most 4 digits) that the system will add in front of the dialed numbers. The third parameter determines if dialing should be made via a specific line. The fourth parameter is the starting and ending hours of the time period. The fifth parameter is the day info. A specific day, weekday or weekend may be programmed. The last parameter is the pulse period info, which may be used for selecting the route costing least. The number entered here is the pulse period in seconds and the highest means the cheapest.

1. Parameter L: a) At most 40 different locations can be defined. b) Dialing “

8006 L

” and then hanging up clears the specified location.

Karel MS38s Programming Guide Edition 3.1

2. Parameter P:

a) If the prefix is less than 6 digits, then skip the rest of the digits by

dialing “#” in place of each digit.

b) W henever the extension gives a break of 3 seconds while dialing the

digits:

The system compares the whole dialed number with prefix P of each location in the table. If it finds a match, the digits are dialed according to the matching location.

If it does not find a match, it omits the last dialed digit and checks the remaining dialed number. The system repeats this procedure until the first dialed digit to find a match.

If it does not find a match even after checking down to the first dialed digit, it does not give a line to the extension. Instead, the system waits the extension to dial upto the 6

digit.

E.g. When the following codes are entered,

8006 01 4##### 09## * 8006 02 42#### 0532 * 8006 03 423### 0542 * 8006 04 4231## 0562 * 8006 05 0##### 0535 *

If the extension dials “42” and waits, the system sends this number to the C.O. as “

0532 42

”,

If the extension dials “

423

” and waits, the system sends this

number to the C.O. as “

0542 423

”.

If the extension dials “

018

” and waits, the system sends this

number to the C.O. as “

0535 018

”.

If the extension dials “

567

” and waits, the system does not send this number to the C.O. Instead, the system waits the extension to dial the next 3 digits.

3. Parameter Q: If the prefix is less than 4 digits, then skip the rest of the digits by dialing “#” in place of each digit. E.g.: If the prefix to be compared is “44” and the prefix that the system will dial in front of “44” is “09” then dial the code as “

8006 L 44#### 09## …

”.

4. Parameter R: If the parameter is to be skipped, a “#” should be dialed. In such a case, the dialing is established through any idle line. E.g.:



If “09” is to be dialed in front of “44” through line 01, then dial the

code as “

8006 L 44#### 09## 01…

”.



If “00” is to be dialed in front of “

333

” through any line, then dial the

code as “

8006 L 333### 00## #…

”.

5. Parameter S: If the parameter is to be skipped, a “#” should be dialed. In such a case, the dialing is established regardless of the time at which the call is established.

Karel MS38s Programming Guide

Edition 3.1



E.g.:



If “09” is to be dialed in front of “44” through line 02 between 02:00

and 08:00, then dial the code as “

8006 L 44#### 09## 02 0208…

”.



If “

0212

” is to be dialed in front of “5” through any line at any time,

then dial the code as “

8006 L 5##### 0212 # # …

”.

6. Parameter T:

0 : Saturday. 1 : Sunday. 2 : Monday. 3 : Tuesday. 4 : Wednesday. 5 : Thursday. 6 : Friday. 7 : Every weekday.

8 : Weekend. If the parameter is to be skipped, a “#” should be dialed. In such a case, the dialing is established regardless of the day information. E.g.:



If “09” is to be dialed in front of “44” through line 03 between 02:00

and 08:00 only on Wednesdays, then dial the code as “

8006 L

44##

09## 03 0208 4…

”.



If “

0212

” is to be dialed in front of “5” through any line between 08:00

and 17:00 everyday, then dial the code as “

8006 L 5##### 0212 #

0817 # …

”.

7. Parameter U: If the parameter is to be skipped, a “#” should be dialed. Skipping means “least cost”. E.g.: If the following codes are dialed at the same time:

8006 01 44#### 09## 01 0208 # 100 8006 02 44#### 0532 02 0210 # 250 8006 03 44#### 0542 03 0211 # #

The numbers starting with “44” are dialed after the prefix ”

0542

” through

line 03 even between 02:00 and 08:00 since the 3

location contains the

least cost entry.

8. It is meaningless to ignore the parameters L, P and Q, as far as the idea of LCR is concerned. However, the succeeding parameters after Q may be skipped (all of them at the same time). In such a case, it is enough just to dial “

” in place of the skipped parameters. E.g.: If “09” is always to be dialed in front of “44” through any idle line, then the code be can be entered as “

8006 L 44#### 09##

”.

Karel MS38s Programming Guide Edition 3.1

•

OTES

1. Provided that CM38-W (version 1.06 or better) is used as the CRL output device, the determination of the call types (local, long distance and International) and charging of the calls are made with respect to the digits dialed directly from the extension telephones. Otherwise, the digits entered by parameter Q of the program are used as the references for the determination of the call types and charging of the calls.

2. After dialing “9”, since the system cannot know which line will be used at

that time, the status of all lines are checked and the extension receives busy tone if all lines are busy.

But even if dial tone is received it does not mean that an idle line will be available. Following may happen after the system stops the comparison:



If the line is busy, the extension receives busy tone.



If the number to be sent to the C.O. is beyond the

External Call

Authority

of the extension or this number is restricted by the “

8007

”

coded

Call Prefix Restriction Program

, then he receives error tone.



If the line through which dialing will be established is not assigned to

the access group of the extension, the extension receives error tone.

3. If no line is assigned to the access group of the extension or if the external

call authority of the extension is “0”, then the extension receives error tone just after dialing “9” to access a line.

4. The “

8007

” coded

Call Prefix Restriction Program

restricts the calls of extensions only if the prefix to be restricted is just the same as the one entered by parameter P or Q of the LCR program.

8007 0 11

(None of the extensions cal dial numbers starting with 11)

8007 2 12

(None of the extensions can dial long distance numbers starting

with 12 after dialing the STD code (0 by default))

8007 3 44

(Extensions with local call authority levels cannot dial local

numbers starting with 44)

8006 01 13#### 1###

(Numbers starting with 13 are sent to C.O. as 1

13…)

8006 02 15#### 11##

(Numbers starting with 15 are sent to C.O. as 11

15…)

8006 03 11#### 32#

(Numbers starting with 11 are sent to C.O. as 32

11…)

8006 04 12#### 0###

(Numbers starting with 12 are sent to C.O. as 0

12…)

8006 05 16#### 012#

(Numbers starting with 16 are sent to C.O. as 012

16…)

8006 06 012### 4##

(Numbers starting with 012 are sent to C.O. as 4

012…)

8006 07 43#### 4###

(Numbers starting with 43 are sent to C.O. as 4

43…)

Karel MS38s Programming Guide

Edition 3.1



8006 08 44#### 112#

(Numbers starting with 44 are sent to C.O. as 112

44…)

8006 09 53### 44##

(Numbers starting with 53 are sent to C.O. as 44 53…)



Extensions will be able to dial 13, but not 15 and 11.



Extensions will be able to dial 12, but not 16 and 012.



Extensions with local call authorities will be able to dial 43, but not 44

and 53.

5. Once LCR is activated, the parameter of 8088 coded

DTMF Dialing

program takes the value “1”, i.e. the system always regenerates the digits dialed by the extensions before sending them to the C.O.

6. If the numbers stored in the private pool or common pool start with the prefixes defined by parameter P of any LCR location, then the system sends these numbers to the C.O. with the prefix defined by parameter Q of the LCR location.

7. If the automatic dialer is activated for the numbers starting with the prefixes

defined by parameter P of any LCR location, then the system sends these numbers to the C.O. with the prefix defined by parameter Q of the LCR location.

8. “#9” coded

Line Flash

feature does not work if LCR is activated, since the

system gives internal dial tone to the extension when he dials “9”.

9. If a line is entered as parameter R of an LCR location, then this line can be

accessed upon dialing “9” even if it is marked as

Selective Line Access

Only

by the 800 coded program.

10. Even if the system is set not to check external call authority levels of

extensions on a specific line by the 800 coded program; if the line is accessed after dialing “9”, the external call authorities are checked when LCR is activated.

11. If a line is entered as parameter R of an LCR location and if this line is

included in a line group by the 8050 coded program; the LCR algorithm dials the external number from the next line in the group when the line specified by the parameter R is busy.

E.g. If the following programs are entered,

8006 L 44## 09#### 01

(Numbers starting with 44 are sent to C.O. as 09

44 from line 01…)

8050 01 02 8050 02 01

(Lines 01 and 02 are included in a group)



When line 01 is busy, numbers starting with 44 are sent to C.O. as 09

44 from line 02.

12. A line cannot be transferred before the LCR algorithm starts sending the

external number to the C.O.

13.

Selective Line Access

(7 + line no),

External Call Diversion

(835), and

Remote Line Access

(9 + password) are not affected by LCR.

Karel MS38s Programming Guide Edition 3.1

The system makes comparison between the digits that the extensions dial and the LCR locations in the following manner:

Dialing starts

Prefix match

found

System dials numbers

from any line without

adding any prefix

Prefix is

compared

Time information

is compared

Time match

found or time is

ignored

System dials numbers

from any line without

adding any prefix

Day information is

compared

Day match

found or day is

ignored

System dials numbers

from any line without

adding any prefix

Yes

The register with lowest cost

information is selected and

system dials the number w.r.t to

this register

Karel MS38s Programming Guide

Edition 3.1



IV.16. LINE CHE CK SERVICE

(OPERATOR ONLY)

(827 or 747)

Activates the dial tone detector on the system to detect the C.O. dial tone on lines and thus to determine the status as well as the signaling mode of the lines.

827 or 747

•

OTES

1. Once activated, the lines will be out of service for a while. Therefore, make sure that there are no ongoing external calls on the system before activating this code.

2. Once activated, the dial tone detector starts to check the lines. Then, it puts the lines with C.O. dial tone :

In Service For Incoming Calls Only

if they were

In Service For

Incoming Calls Only

before the service is activated,

- In Service otherwise. These lines are also marked as DP or

DTMF

after a signaling test.

On the other hand, lines without C.O. dial tone are put:

In Service For Incoming Calls Only

if they were marked

as In Service

before the service is activated.

Out Of Service

otherwise.

Karel MS38s Programming Guide Edition 3.1

IV.17. TABLE INITIALIZATION (745)

Provides different initialization options for several tables of the system.

745 P

•

ARAMETERS

P = 0 :

Parameters of

Flash Disable, Intrusion Authority, Auto-Dial / Intrusion In Conference Permission, External Call Pick Up / Target For Call Forwarding Permission

and

Voice Mail

Facilities Authority

programs are set to their default values.

= 1 :

Parameters of

Line Parameters

and

Line Status and

Signaling

programs are set to their default values.

= 2 :

Parameters of

Access Group

and

Access Group Line

Matching

programs are set to their default values.

= 3 :

Remote Follow Me / Follow Me

facilities activated by the

extensions in

Day Mode

are canceled.

= 4 :

Remote Follow Me / Follow Me

facilities activated by the

extensions in

Night Mode

and

PBX Groups

defined for

both

Day

and

Night Modes

are canceled.

Follow Me Busy Line

programs activated both in Day and

Night Modes

and

Fax

Router

Modes

(activated by Line

Parameters program) are canceled

= 5 :

All

Hot Line

programs are canceled.

= 6 :

All

External Call Diversions

are canceled.

= 7 :

The key functions defined by

Programmable Facility Keys

facility are set to their default values.

= 8 : All system and user parameters except for common and

private pool numbers are set to their default values.

= 9 : All system and user parameters are set to their default

values and common and private pool numbers are cleared.

•

OTES

1. P = 8: “

8258

” can be used as well as “

7458

”.

2. P = 9:

“

8259

” can be used as well as “

7459

”.

Karel MS38s Programming Guide Edition 3.1

I. AUTO ATTENDANT PROGRAMS

I.1. AUTOMATIC AUTO ATTENDANT

ACTIVATION

(885)

Allows activating and deactivating the Auto Attendant services automatically, everyday at predetermined times.

• A

CTIVATE

• C

ANCEL

885 hhmms hhmme 885

• P

ARAMETERS

hhmms : Starting time of the Auto Attendant services in the format

of hour (00-23) and minute (00-59).

hhmm

: Ending time of the Auto Attendant services in the format

of hour (00-23) and minute (00-59).

I.2. SINGLE KEY MENUS (8087)

Allows defining new single-digit access codes for extensions or EVM38 features to be used by the parties calling the system through Auto Attendant lines.

• A

CTIVATE

• C

ANCEL

8087 P Q 8087 P

• P

ARAMETERS

P = 0,1,…,9 : The new access code. Q : The extension number or any EVM38 feature code.

• N

OTES

1. When entered, the external party calling from an Auto Attendant line activates the code Q by keying in P.

2. Q can be 1, 2, 3 or 4 digits. If Q is less than 4 digits, then you have to hang up after dialing Q to complete the program sequence.

3. W hile forming single key menus it is highly recommended to pay special attention in order not to match some single key menus with some existing feature codes.

E.g. If a single key menu with 0 is to be formed, then the caller cannot

access the operator by pressing 0. In such a case another menu should be formed to call the operator. For example:

8087 8 0, 8087 0 411. So the callers may call the operator by pressing 8 and listen to the

message number 11 by pressing 0.

Karel MS38s Programming Guide

Edition 3.1

I.3. AUTO ATTENDANT RECORD GAIN

(OPERATOR ONLY)

(86447)

Allows adjusting the voice record level of Auto Attendant messages.

86447 P

• P

ARAMETERS

P = 1,2,…,8 : The voice record level, where 1 is the lowest voice

level and 8 is the highest voice level.

• BY D

EFAULT

86447 4 is active.

• N

OTES

IMPORTANT

The operator should disable Auto Attendant before entering this program.

I.4. AUTO ATTENDANT MESSAGE

ENTRY

(864)

Allows recording Auto Attendant messages which are read to the parties who call the system through Auto Attendant lines under appropriate states of Auto Attendant operation.

864 P + Message

• P

ARAMETERS

P = 00 : Auto Attendant Greeting Message. = 01 : Missing Digit Message. = 02 : Busy Extension Message. = 03 : No Answer Message. = 04 : Invalid Number Message. = 05 : Wait Message. = 06 : Inaccessible Extension Message. = 07 : Transfer Message. = 08 : Night Mode Greeting Message. = 09 : DISA Greeting Message = 10 : Password Message. = 11…23 : General purpose messages.

Karel MS38s Programming Guide Edition 3.1

00. Auto Attendant Greeting Message : This message is the first message that is read to all the parties calling the

system through Auto Attendant lines.

01. Missing Digit Message: This message is read to the parties who fail to dial all the digits of an

extension number.

02. Busy Extension Message: This message is read to the external parties if the called extension is busy.

Upon receiving this message, a. The external party can enter the queue of the busy extension by dialing

“5”.

b. If EVM38 offers Voice Mail facilities as well, the external party can

leave a message to the busy extension by dialing “82”.

03. No Answer Message: This message is read to the external party if the extension does not answer

the call for 20 seconds. Upon receiving this message, if EVM 38 offers Voice Mail facilities as well, the external party can leave a message to the extension by dialing “82”.

04. Invalid Number Message: This message is read to the external parties who dial invalid numbers.

05. Wait Message: This message is read to the external party in the following cases:

a. If the operator is busy when the external party is being transferred to

the operator.

b. If the external party enters the queue of a busy extension by pressing

“5”.

c. If

Automatic Hold

is activated. In this case the line need not to be

marked as Auto Attendant.

Upon receiving this message, if

Music On Hold

is activated by the operator,

the external party hears the music. Otherwise, he receives short “beep”s.

06. Inaccessible Extension Message: This message is read when the external party tries to access an extension

that is marked as inaccessible.

07. Transfer Message: This message is read when the external party cannot establish a call in four

trials (As an exception, the external party is allowed to make only two trials for unanswered calls and invalid number dialing) and hence transferred to the operator or the ringing extension. In this case, the call rings on the operator or the ringing extension for 5 ringing periods and the line is released at the end of 5 ringing periods.

Karel MS38s Programming Guide

Edition 3.1

08. Night Mode Greeting Message: If entered, this message will be read to all of the external parties calling the

system in Night Mode. Upon receiving this message, if the party calling the system through the Auto Attendant line fails to dial an extension number within 8 seconds, the line is released automatically.

09. DISA Greeting Message: This message is read to the parties calling the system through DISA lines, even when the operator does not activate Auto Attendant.

10. Password Message: This message is read to the users that have passwords when they want to

use some Voice Mail facilities, even when the operator does not activate Auto Attendant.

11…23. General Purpose Messages:

To provide the external parties with more information, these messages can be entered and the external party can be informed about the contents of the general purpose messages by the

Auto Attendant Greeting Message

After being informed about a

General Purpose Message

, the external party

can listen to this message by dialing “

4 + message number

”.

E.g. Auto Attendant Greeting Message: "Welcome to our company. Dial 411 for the exchange rates or the extension number."

11th General Purpose Message: "Exchange rate is as follows…" The external party who wants to learn the exchange rates listens to the 11

General Purpose Message by dialing 411.

• N

OTES

IMPORTANT

The operator should disable Auto Attendant before entering messages.

2. Except for

Invalid Number Message, Wait Message

and

Transfer

Message

, the parties listening to the Auto Attendant messages can dial

numbers without the need to wait until the end of the message.

3. Except for

Wait Message, Transfer Message

and

Password Message

the external parties have 8 seconds to dial an extension number. If they cannot dial a number within 8 seconds, they will be transferred to the operator or the ringing extension. In this case, the call rings on the operator or the ringing extension for 6 ringing periods and the line is released at the end of 6 ringing periods.

4. If the Auto Attendant message that is going to be entered already exists, then the old message is automatically cleared. A dual frequency tone is received while the old message is being cleared. The new Auto Attendant message can be entered when this tone is over.

Karel MS38s Programming Guide Edition 3.1

5. You should hang up to complete entering a message. Since the DTMF tone of the “ ” key is also recorded as a part of the Auto Attendant message, it is highly recommended not to use “ ” key to hang up.

6. The Auto Attendant capacity should be considered and as short and explanatory messages as possible should be entered. If the Auto Attendant capacity is exceeded while entering a message, the recording is stopped immediately and internal dial tone is returned.

7. The block diagram at the end of this chapter gives a brief idea about how the parties calling the system through Auto Attendant lines are guided via Auto Attendant messages.

8. The examples to the Auto Attendant messages are given at the end of this chapter.

I.5. CLEARING ALL THE

AUTO ATTENDANT MESSAGES

(OPERATOR ONLY)

(86444)

Allows clearing all Auto Attendant messages in case there is something wrong with the Auto Attendant messages or the Auto Attendant capacity is totally full.

86444

• N

OTES

IMPORTANT

The operator should disable Auto Attendant before entering this program.

2. While the messages are being cleared, silence is received from the handset. After all messages are cleared, the internal dial tone is received again.

Karel MS38s Programming Guide

Edition 3.1

I.6. SINGLE MESSAGE CLEAR

(OPERATOR ONLY)

(8644)

Allows clearing a specific Auto Attendant message in case there is something wrong with the message.

8644 P

• P

ARAMETERS

P = 00…23 : Auto Attendant message number.

• N

OTES

IMPORTANT

The operator should disable Auto Attendant before entering this program.

2. While the message is being cleared, a dual frequency tone is received from the handset. After the message is cleared, the internal dial tone is received again.

Karel MS38s Programming Guide Edition 3.1

II. VOICE MAIL PROGRAMS

II.1. VOICE MAIL CAPACITY

(OPERATOR ONLY)

(86449)

Allows adjusting the voice mail message capacity.

86449 P

• P

ARAMETERS

P = 0 : Standard voice mail capacity of 15 minutes per EVM-DE

card.

= 1 : Voice mail capacity of 20 minutes per EVM-DE card.

• BY D

EFAULT

86449 0 is active.

• N

OTES

IMPORTANT

The operator should disable Auto Attendant before entering this program.

2. If P = 1; the record quality is impaired to a certain extent, but the difference cannot be recognized by human ear.

II.2. VOICE MAIL FACILITIES

AUTHORITY

(8072)

Allows setting the authorities of extensions for using Voice Mail facilities, according to the traffic running on EVM38.

8072 E [9] P Q

• P

ARAMETERS

E : Extension number. [9] Optional parameter If entered, parameters P and Q are valid for all extensions starting

from E up to the last extension. P = 0 : E cannot leave messages at other extensions. = 1 : E can leave messages at other extensions. Q = 0 : E cannot record his external calls and cannot lock his

messages.

= 1 : E can record his external calls and lock his messages.

• BY D

EFAULT

8072 11 9 1 0 is active.

Karel MS38s Programming Guide

Edition 3.1

CALL RECEIVED

Auto Attendant

Greeting Message

Fax call Fax extension

Caller dials

a number

Operator

is busy

Operator rings

Wait MessageValid number

Extension number

Inaccessible

extension

Extension is busy

Caller waits

in the queue

Caller leaves

a message

Caller hangs up

within 30 seconds

Line is released

Inaccessible

Extension Message

Extension answers

Conversation

No Answer

Message

Wait Message

Wrong number

Invalid Number

Message

Missing Digit

Message

Yes

No No

Yes

General Purpose

Message

Figure 1- Operation of EVM38 in

Day Mode

on an Auto Attendant line when

Fax

Router Mode 1

Mode 2

is activated as well.

Karel MS38s Programming Guide Edition 3.1

CALL RECEIVED

Night Mode Greeting

Message

Fax call Fax extension

Yes

Auto Attendant

is active

S = 0

S = 0Operator rings

879 is active

Caller leaves a

message

External line is

released

Operator rings

Yes

Caller dials

number

The rest of the

operation is resumed

as in EVM48 Day

Mode operation

External line is

released

Yes

External Line is

released

858 is active

Figure 2 - Operation of EVM38 in

Night Mode

on a line when

Night Mode

Greeting Message

is recorded and

Fax Router Mode 1

Mode 2

is activated.

The parameter “S” in Figure 2 is the last parameter of the

Line Parameters

program. The two figures above show the states when the relevant Auto Attendant messages

are read to the external parties as well.

Karel MS38s Programming Guide

Edition 3.1

Below, there is list of examples to those Auto Attendant messages.

Auto Attendant Greeting Message (00)

“Welcome to our company. Please dial the extension number, 411 for the sales department, 412 for the technical department, 413 for the financial department or wait to be connected to the operator.” (The external party listens to the 11

, 12th and 13th general purpose messages (see the examples below ) if he dials 411, 412 or 413 respectively.)

Missing Digit Message (01)

“The extension number has to be two digits. Please try again.”

Busy Extension Message (02)

“The extension is busy. You may dial 5 to enter his queue, or dial 82 to leave him a message or call another extension.”

No Answer Message (03)

“The extension is not answering. You may dial 82 to leave him a message, or call another extension.”

Invalid Number Message (04)

“The number you have dialed is invalid. Please try again.”

Wait Message (05) “Please hold on.” Inaccessible Extension Message (06)

“The extension cannot be reached directly. Please try another extension.”

Transfer Message (07)

“You will be connected to the operator, please hold on.”

Night Mode Greeting Message (08)

“Sorry, we are closed until 8 in the morning. You may leave a message within 30 seconds after hearing the beep.”

DISA Greeting Message (09)

“Welcome to our company. Please dial an extension number or wait to be connected to the operator.”

Password Message (10)

“Please dial your password.”

General Purpose Message (11)

“Dial 18 to learn the prices, 16 to place an order.”

General Purpose Message (12)

“Dial 13 for the hardware problems, 15 for the software problems.”

General Purpose Message (13)

“Dial 14 for the invoices.”

Karel MS38s Programming Guide Edition 3.1

I. CALL CHARGING PROGRAMS

MS38s systems offer different call charging methods, which are listed below:

ETHOD

This method can be used when there are metering pulses on the lines.

Programs

Pulse Price

program should be entered for the lines.

Charge Calculation

Call charge = Unit pulse price x Total number of metering pulses

Note

Unit pulse price is defined by

Pulse Price

program.

ETHOD

This method can be used when there are no metering pulses but

Polarity Reversal

facility on the lines.

Programs

Pulse Price, Polarity Reversal, Tariff Table

and

Time Table

programs should be

entered.

Charge Calculation

Call charge = Unit pulse price x

GXUDWLRQ8QLW

GXUDWLRQ&DOO

Note

1. Unit pulse price is defined by

Pulse Price

program.

2. Call duration is calculated by

Polarity Reversal

program.

3. Unit duration is defined by

Tariff Table

and

Time Table

programs.

4. The result of

GXUDWLRQ8QLW

GXUDWLRQ&DOO

is rounded up to the next higher integer.

ETHOD

This method can be used when there are neither metering pulses nor

Polarity

Reversal

facility on the lines.

Programs

Pulse Price, CRL Time Filter, Tariff Table

and

Time Table

programs should be

entered.

Charge Calculation

Call charge = Unit pulse price x

GXUDWLRQ8QLW

GXUDWLRQ&DOO

Karel MS38s Programming Guide

Edition 3.1

Note

1. Unit pulse price is defined by

Pulse Price

program.

2. Call duration is calculated by

CRL Time Filter

program.

3. Unit duration is defined by

Tariff Table

and

Time Table

programs.

4. The result of

GXUDWLRQ8QLW

GXUDWLRQ&DOO

is rounded up to the next higher integer.

IMPORTANT

Among the above described three methods, Method 1 is the most exact way to calculate the cost of a call.

If there is

Polarity Reversal

facility on the lines, Method 2 can be used to calculate

exact starting time of the call, thus the exact call duration. However, if Method 3 is to be used, the system calculates the cost approximately as

the

CRL Filter Time

can only make an estimation of call durations trying to detect

some C.O. tones. The programs required for these three charging methods are explained in the

following pages.

I.1. PULSE PRICE (8778)

Allows defining a unit pulse price to serve the following purposes:

1. If there are real metering pulses on the C.O. line, the system can start detecting these metering pulses and calculate the cost of the calls according to the number of metering pulses received during the outgoing calls.

2. If there are no real metering pulses on the C.O. line, the system uses the unit pulse price to calculate the cost of the outgoing calls using

Tariff Table

and

Time

Table

programs.

• A

CTIVATE

• C

ANCEL

8778 T P 8778 T

• P

ARAMETERS

T : Line number. P = 00001,…,65000 : The unit pulse price.

• BY D

EFAULT

No pulse prices are defined for any lines.

Karel MS38s Programming Guide Edition 3.1

I.2. POLARITY REVERSAL (80222)

Allows activating the

Polarity Reversal

detection for lines where the C.O. provides

Polarity Reversal

facility, thus determining the exact starting time of the outgoing

calls.

80222 T P

• P

ARAMETERS

T : Line number. P = 0 :

The system cannot detect

Polarity Reversal

on T.

= 1 :

The system can detect

Polarity Reversal

on T.

• BY D

EFAULT

80222 T 0 is active for all lines.

• N

OTES

1. When P = 1, the system does not record the calls established through the lines where the

Polarity Reversal

is not detected.

2. If the C.O. is providing

Polarity Reversal

facility and if parameter P = 1,

the system uses

Polarity Reversal

to calculate the duration of the outgoing

external calls in the following way:

The polarity is reversed by the C.O. when the external party lifts his handset and this reversal is noted as the starting time of the call.

The time when the extension hangs up is noted as the ending time of

the call. Thus, Call duration = Ending time of the call - Starting time of the call

I.3. CRL TIME FILTER (8777)

Allows adjusting the duration that the system uses to detect the starting time of outgoing calls.

8777 P

• P

ARAMETERS

P = 10,…,90 : CRL Time Filter (in seconds).

• BY D

EFAULT

8777 30 is active.

Karel MS38s Programming Guide

Edition 3.1

• N

OTES

The system uses the

CRL Time Filter

to detect the starting time of the outgoing

external calls in the following way: After an extension dials an external number, the system tries to detect the

starting time of the call by checking the C.O. tones, i.e. ring-back, busy or overflow tone. After detecting such a tone, the system tries to detect the approximate time when this tone stops and uses this time as the starting time of the call.

If the system cannot detect a valid tone within the

CRL Time Filter

, it starts to

record the call as “Starting time = Line access time +

CRL Time Filter

”.

I.4. TARIFF TABLE (8023)

Allows preparing a

Tariff Table

for charging the outgoing calls.

• A

CTIVATE

•

CANCEL

8023 P Q R 8023 9

• P

ARAMETERS

P = 1 : The tariff for local calls is developed. = 2 : The tariff for long distance calls is developed. = 3 : The tariff for international calls is developed. Q = 0 : The standard tariff is developed. = 1 : The economical tariff is developed. R = 001,…,250 : The unit duration (in seconds) which the

system uses to charge calls.

• N

OTES

Using this program, a table which can be simply figured as below can be formed:

Standard Tariff Economi cal Tariff Local Calls R1 R

Long Distance Calls R3 R

International Calls R5 R

While calculating the cost of calls, the system decides to use

Standard

Economical Tariff

by comparing the starting time of the call with parameters of

Time Table

program. (See

Time Table

program as well.)

Karel MS38s Programming Guide Edition 3.1

I.5. TIME TABLE (8024)

Allows determining the starting and ending times of the economical tariff to be used by

Tariff Table

program.

• A

CTIVATE

• C

ANCEL

8024 hhmms hhmme

8024

• P

ARAMETERS

hhmms : Starting time of the economical tariff in the format of

hour (00-23) and minute (00-59).

hhmm

: Ending time of the economical tariff in the format of

hour (00-23) and minute (00-59).

• N

OTES

If this program is not entered, all external calls are charged with respect to

Standard Tariff

Karel MS38s Programming Guide Edition 3.1

II. LISTING PROGRAMS

II.1. LISTING LEVEL / MEDIA (877)

Allows setting the types of the calls to be recorded and selecting the device to which the reports will be output.

877 P Q

• P

ARAMETERS

P = 0 : No calls are recorded. = 1 : Only the international outgoing calls are recorded. = 2 : Only the international and long distance outgoing calls are

recorded. = 3 : All outgoing external calls are recorded. = 4 : All outgoing external calls and missed incoming external calls

are recorded. = 5 : All outgoing and incoming external calls are recorded. Q = 0 : The output device is the PC or any serial printer in NORMAL

mode. = 1 : The output device is any serial printer. = 2 : The output device is the KY16 Mini Printer.

II.2. COUNTER RESET

(OPERATOR ONLY)

(8769)

Allows resetting the counter of the call records.

8769

II.3. PORT FILTER (8083)

Allows excluding calls of a specific port from call records. Especially useful when the relevant port is connected to another system via tie line, or the relevant extension makes confidential external calls.

8083 P Q

• P

ARAMETERS

P = E : Extension number. = T : Line number. Q = 0 : Calls of P are recorded. = 1 : The external calls terminated by E or the calls made

through T are not recorded.

• BY D

EFAULT

8083 P 0 is active for all extensions and lines.

Karel MS38s Programming Guide Edition 3.1

RINGING EXTENSION (805)

805 10 E

Allows defining the extension that rings when the DY01 user presses the ring button. The program can be entered both in

Day

and

Night Modes

so as to set

different

Day

and

Night Mode

ringing extensions for DY01.

• P

ARAMETERS

E : Extension that will ring when the DY01 user presses the ring

button.

• BY D

EFAULT

805 10 11 is active.

• N

OTES

1. W hen the DY01 user presses the ring button, the telephone of the ringing extension rings with a special cadence until he answers the doorphone call.

2. When the DY01 user presses the ring button, if the ringing extension is busy he hears short beeps for each pressing of the ring button and DY01 user receives silence.

Karel MS38s Programming Guide Edition 3.1

I. GENERAL

Remote Programming

facility is one of the best and efficient ways for software

maintenance, especially for the systems that are under operation at customer site. Instead of losing so much time and effort on the way to the customer, the technician

in charge may use

Remote Programming

facility to enter all the programming codes

as well as some user features. This section gives information about the facilities that the technician can use via

Remote Programming

facility. The following terminology is used throughout the

section: Technician :

The technician making

Remote Programming

Operator : Operator of the system at the customer site.

Remote Programming

line

The line used for

Remote Programming

at the

customer site.

Karel MS38s Programming Guide

Edition 3.1

IMPORTANT NOTES FOR THE TECHNICIAN THAT USES

REMOTE

PROGRAMMING

FACILITY

a) If the technician is an extension of another system:

I. The technician must be using a DTMF telephone set. II. The system that the technician is using must be sending the DTMF tones

that he dials directly to the C.O., i.e. the system must not be processing these DTMF tones before sending them to the C.O. (E.g. If this system is MS38s system, the technician must be prohibited to use “ ” / “#” keys by

Flash Disable

program.)

b) If the technician is directly connected to the C.O. and if the

Remote

Programming

line is in DP signaling mode,

I. Either the operator must call the technician to start

Remote Programming

or,

II. The technician must be using a DP-DTMF switchable telephone set and

must use his telephone in DP mode to be able to call the operator. Later, he must switch his telephone to DTMF mode to be able to dial codes during

Remote Programming

c) After accessing a line during

Remote Programming

, the technician has 15 seconds to dial a number. If he fails to do so, the line is released immediately and the technician receives

Remote Programming

dial tone.

d) The technician is not allowed to make external calls longer than 50 seconds in

Remote Programming

mode.

Karel MS38s Programming Guide Edition 3.1

II. REMOTE PROGRAMMING

II.1. REMOTE PROGRAMMING ENTRY (# 3828 or # 3748)

#3828 or #3748

When the operator is talking to the technician, the operator must use one of these codes to enable the system for

Remote Programming

. After entering the

Remote

Programming

, the operator should hang up.

•

OTES

1. After

Remote Programming

is initiated, the technician starts hearing a special discontinuous dial tone and keeps on hearing this tone after each successful entry of a program or feature code.

2. If the technician fails to make a successful entry of a program or feature code, he starts receiving error tone. In such a case, he can refresh the discontinuous dial tone by pressing “

” key.

II.2. REMOTE PROGRAMMING EXIT (829 or 749 / #)

Allows exiting

Remote Programming

either by the operator or by the technician.

829 or 749

(to be entered by the operator)

(to be entered by the technician)

•

OTES

The system automatically releases the

Remote Programming

line, in case the

technician does not enter any code for longer than 5 minutes.

Karel MS38s Programming Guide Edition 3.1

III. REMOTE PROGRAMMING FEATURES

III.1. PROGRAMMING CODES

The technician can enter all the program codes (after dialing

877777

to enter

Programming Mode

) that are explained throughout this guide, except for

Remote

Programming Entry, Remote Programming Exit

and

Least Cost Routing

codes.

•

OTES

If the technician makes

System Initialization

by codes 7451, 7458, 7459, 8258

or 8259, the

Remote Programming

line is marked as

In Service

with DP

signaling mode.

III.2. FEATURE CODES

1. USER FEATURES:

I. The technician can use the facilities listed below as if he is an ordinary

extension of the system: a) Calling An Extension. b) Calling The Operator. c) Making External Calls (Automatic & Selective Line Access). d) Camp On. e) Busy Extension Signaling. f) Intrusion. g) Intrusion In Conference. h) Remote Follow Me.

II. The technician can use the facilities listed below considering the relevant

notes: a)

836 + E

(Where E is any extension number): The password of the specified extension is cleared and (if previously locked) his telephone is unlocked.

837:

Programming Mode Entry

is unlocked.

85 + E

(Where E is any extension number):

Follow Me

and

Remote

Follow Me

facilities of the specified extension are deactivated.

86 + E

(Where E is any extension number):

Follow Me (No Answer)

facility of the specified extension is deactivated.

859 + E + P + Q

(W here E is any extension number):

Programmable

Facility Keys

of the specified extension are programmed. (See

MS38s

Easy To Use Owner’s Guide-Programmable Facility Keys

section for

details.)

859 99

Programmable Facility Keys

of all extensions are set to their

default values.

Karel MS38s Programming Guide

Edition 3.1

2. OPERATOR FEATURES:

The technician can use the facilities below as if he is the operator:

a) Music On Hold. b) Time Setting. c) Date Setting. d) Night Mode Enable (with 879). e) Night Mode Cancel. f) Common Pool Entry (without entering pauses by "#"). g) External Call Diversion (without entering pauses by "#").

Karel MS38s Programming Guide Edition 3.1

I. GENERAL

MS38s system offers the users many facilities. While using these facilities the erroneous operations may take place and this may cause problems for the users. Therefore, the software structure of the system must be known in detail so that the reasons of the errors that the users face can be found and solved.

This section is to give information about the most common software problems faced in MS38s system operation and the methods that can be used to overcome these problems.

Karel MS38s Programming Guide Edition 3.1

II. SOFTWARE TROUBLESHOOTING

II.1. USER FACILITIES

1. CALLING AN EXTENSION:

a) If another extension is ringing instead of the called extension, the called

extension might have activated

Follow Me

Remote Follow Me

b) If the called extension is ringing only once, then he might have activated

Do Not

Disturb

2. MAKING EXTERNAL CALLS:

a) If the extension receives error tone upon trying to access a line:

•

The extension may not have sufficient

External Call Authority

•

Night Mode might have been activated and

Night Mode External Call

Authority

of the extension may not be sufficient.

•

The line that the extension wants to access or all the lines may be

Out Of

Service

•

No line might have been assigned to the group that the extension belongs; or the line that he wants to access might not have been assigned to the group the extension belongs to.

•

If the extension’s telephone is locked, he may be dialing a wrong password.

•

When the extension wants to activate

Calling From Common Pool

Calling From Private Pool

facilities, there may be no numbers stored in that

pool or that pool may contain a number which is beyond the extension’s

External Call Authority

•

There may be

Call Prefix Restriction

for the dialed number.

•

The extension might have used all his

Toll Account

, if assigned any.

b) If the external calls of a specific extension are suddenly cut:

• Outgoing Call Time-Out

might have been defined for this extension.

•

An extension who is programmed for

Hot Line (External Number)

might

have lifted his handset while all lines are busy.

3. AUTO-DIAL:

a) If “” LED blinks on the display panel of an extension, this extension might

have activated

Auto-Dial

b) If the extension receives error tone upon trying to activate

Auto-Dial

•

The extension may not have

Auto-Dial Authority

•

Four extensions might have activated

Auto-Dial

before this extension. In

this case, the extension should wait until one of the extensions terminates

Auto-Dial

Karel MS38s Programming Guide

Edition 3.1

c) If the extension receives error tone upon trying to activate

Auto-Dial (Common

Pool) or Auto-Dial (Private Pool)

facilities, there may be no numbers stored in

that pool or that pool may contain a number, which is beyond the extension’s

External Call Authority

4. CAMP ON:

If the extensions try to make external calls by

Automatic Line Access

, they cannot

camp on the busy line.

5. INTRUSION:

The extensions with the same

Intrusion Authority Level

cannot intrude each other

by dialing “0” except for the ones with

Intrusion Levels =

6. INTRUSION IN CONFERENCE:

a) The extension cannot make

Intrusion In Conference

if he does not have

Intrusion In Conference Permission

b) The operator cannot make

Intrusion In Conference

7. PAGING:

a) If the extension does not have a KAREL handsfree telephone set then that

extension cannot be paged.

b) If none of the extensions in the

PBX Group

has a KAREL handsfree telephone

set, that

PBX-Group

cannot be paged.

c) If none of the extensions has a KAREL handsfree telephone set, then

Paging-

All

cannot be activated.

8. EXTERNAL CALL PICK UP:

If the extension receives error tone upon trying to pick up an external call by dialing “3”, he may not have

External Call Pick Up Permission

9. GROUP CALL PICK UP:

An extension receives error tone after attempting to pick up the call by the

Group

Call Pick Up Method

, if the ringing extension does not belong to the same

PBX

Group

10. CALL HOLD:

If an extension cannot put his calls on hold, then the authority to use either hook switch or “#” key to make

Hook-Flash

might not have been given to the extension.

Karel MS38s Programming Guide Edition 3.1

11. THREE PARTY CONFERENCE & LINE-LINE CONNECTION:

a) If the extension cannot activate these facilities, then he might have parked the

first line by

Multiple Call Park

facility.

b) After the connection is established:

•

The party who wants to continue the connection should be using a DTMF telephone set to be able to dial “9”.

•

If one of the parties hangs up within the first minute, the lines are released at the end of the first minute, however if they hang up after the first minute then the lines are released immediately.

12. LINE FLASH:

If an extension cannot make

Line Flash

, the system’s

Line Flash Time

might not

have been arranged to match the flash time of the C.O.

13. PASSWORD DEFINE / UPDATE & PHONE LOCK:

a) The password should be between 000-250. b) The extension receives error tone if he enters a wrong password to cancel and

update his password. After the third entry of a wrong password, he is prohibited to make further trials until the start of the next hour.

c) The extension receives error tone upon trying to lock his telephone if he has

not defined a password yet.

14. REMINDER SERVICES:

If the extension is busy at the reminder time, then the extension rings at the next minute after his telephone gets idle.

15. DO NOT DISTURB:

Do Not Disturb

activated by an extension without a Karel Feature Phone is not

operational for some of the incoming calls, the

Intrusion Authority Levels

of the calling extensions in such cases may be higher than the one of the called extension.

16. FOLLOW ME & REMOTE FOLLOW ME:

a) If the extensions receive error tone upon trying to activate

Follow Me or Remote

Follow Me

, the extension to whom calls will be forwarded might have been

prohibited to be a target for

Follow Me

and

Remote Follow Me

b) If the calls are not diverted to the

Follow Me Extension

, dial “

888

” from this

extension as

Executive-Secretary Mode

might have been canceled.

17. EXECUTIVE-SECRETARY MODE:

Among the two

Executives

with different

Secretaries

, the one whose

Intrusion

Authority Level

is higher than or equal to the other can call the other directly.

Karel MS38s Programming Guide

Edition 3.1

18. PROGRAMMABLE FACILITY KEYS:

Only the extensions who hav e the authority to make

Hook-Flash

, can use the facility

keys.

19. BACKGROUND MUSIC:

The extension receives error tone if the

Music On Hold

is not activated by the

operator.

20. PARALLEL EXTENSIONS:

If the extension receives error tone after trying to activate

Parallel Extensions

a) The extension might not have been included in a

PBX Group

b) He might have been defined as a

Parallel Operator

21. ROOM MONITORING:

The operator cannot be monitored.

22. DOOR-OPENER:

If the extension receives error tone after trying to activate

Door-Opener

, the relay

might have not been set to control

Door-Opener.

II.2. OPERATOR FACILITIES

1. MULTIPLE CALL PARK RETRIEVE:

If the operator cannot retrieve the multiply parked calls by 4: a)

Line Selective Multiple Call Park Retrieve

might have been activated.

b) There may not be any parked call.

2. TIME & DATE SETTING:

If time or date is not changed after the operator uses

Time & Date Setting

, he might

have failed to enter the codes in the required format.

3. PARALLEL OPERATORS:

If another extension is ringing with the operator when there is an incoming external call, then

Parallel Operators

might have been activated.

4. WAKE-UP SERVICE:

If the extension is busy at the reminder time, then the extension is reminded at the next minute after his telephone gets idle.

Karel MS38s Programming Guide Edition 3.1

5. EXTERNAL CALL DIVERSION:

a) If “>>” LED blinks on the display panels of Karel Consoles,

External Call

Diversion

might have been activated.

b) If

External Call Diversions

are not functioning, the system may be in day mode.

Put the system in Night Mode to activate this facility.

c) If one of the parties hangs up within the first minute of the connection, the lines

are released at the end of the first minute. If one of them hangs up after the first minute, then the lines are released immediately.

II.3. EVM38 FACILITIES

1. AUTO ATTENDANT MESSAGE CLEAR:

If the operator receives error tone, Auto Attendant may be active. Dial “

8740

” to

deactivate Auto Attendant.

2. AUTO ATTENDANT MESSAGE ENTRY:

a) If the operator receives error tone upon trying to enter a message:

•

Auto Attendant may be active. Dial 8740 to deactivate Auto Attendant.

•

The capacity of EVM38 may be full. In this case dial “

86444

” to clear all the

Auto Attendant messages.

b) After the message entry, the operator should hang up instead of using “

” key to refresh the internal dial tone. Otherwise, the DTMF tone of this key is recorded as a part of the Auto Attendant message.

3. AUTO ATTENDANT MESSAGE LISTENING:

If EVM38 is busy, then the user receives music if

Music On Hold

is activated by the

operator (otherwise, he receives silence), until EVM38 gets idle.

4. LEAVING A MESSAGE AT AN EXTENSION:

If the extension receives error tone upon trying to leave a message at an extension: a) He may not have the necessary permission. b) The capacity of EVM38 may be full. In this case dial “

86499

” to clear the Voice

Mail messages.

5. LISTENING TO THE MESSAGES LEFT AT AN EXTENSION:

a) If the extension’s telephone is ringing for 500 milliseconds each time he hangs

up and once for every 10 minutes, there may be messages left at his extension.

b) If the extension cannot listen to his messages by dialing “

8646

”, he may be

missing to dial his password.

c) If the extension cannot listen to his messages again by dialing “

8645

”, he might

have missed to lock his message while listening to it for the first time.

Karel MS38s Programming Guide

Edition 3.1

II.4. CRL FACILITIES

If no output can be received from the output device, the

CRL Report Media

might

not have been chosen correctly by

CRL Report Level / Media

(877 coded) program.

Karel MS38s Programming Guide Edition 3.1

COUNTRY SETTINGS

STANDARD CONDITIONS COUNTRY SPECIAL CONDITIONS

Calling The Operator

is activated by “0”.

Republic of South Africa

By “9”.

Portugal

By “9”.

Serial Call Transfer

is activated by “#0”.

Republic of South Africa

By “#9”.

Portugal

By “#9”.

Automatic Line Access

and

Remote Line

Access

are activated by “9”.

Republic of South Africa

By “0”.

Portugal

By “0”.

Three Party Conference (Two External Parties)

and

Line Flash

are activated by “#9”.

Republic of South Africa

By “#0”.

Portugal

By “#0”.

Currency is not displayed on the CRL outputs

Greece

: Currency appears as “D” on KY16 outputs

The parameters of communication protocol between the PABX and the serial printer are as follows : Baud rate: 2400 bps, Parity: Even, Data : 8 bits, Stop bit : 1

Greece

: Baud rate: 4800 bps,

Parity: None, Data : 8 bits Stop bit : 1

Portugal

: 3 times

Spain

: 3 times

The auto-dialer calls the external number at most 15 times.

Romania

: 7 times

Spain

: 100 milliseconds The minimum duration of the Line-Flash is

200 milliseconds.

Republic of South Africa

: 100 milliseconds

Poland, Pakistan & India

: STD code = 0/8, ISD code = 00

Spain

: STD code = 9, ISD code = 00

Russia, Crimea & Georgia

: STD code = 8, ISD code = 810

Republic of South Africa

: STD code = 0, ISD code 09

By default STD code = 0, ISD code = 00.

Portugal

: STD code = 2, ISD code 00

Poland,

: P = 0 : STD code = 0, ISD code = 00

Pakistan &

= 8 : STD code = 0/8, ISD code = 00

India

= 9 : STD code = 9, ISD code = 99

Spain

: P = 0 : STD code = 0, ISD code = 00 = 9 : STD code = 9, ISD code = 00

Russia,

: P = 0 : STD code = 0, ISD code = 00

Crimea &

= 8 : STD code = 8, ISD code = 810

Georgia

= 9 : STD code = 9, ISD code = 99

Portugal

: P = 0 : STD code = 0, ISD code = 00 = 9 : STD code = 2, ISD code = 00

: P = 0 : STD code = 0, ISD code = 00

Parameters of “800019 P” coded STD / ISD Codes program: P = 0: STD code = 0, ISD code = 00

= 9: STD code = 99, ISD code = 99

Republic of South Africa

= 9 : STD code = 0, ISD code = 09



Karel MS38s Programming Guide

Edition 3.1



By default, the operator has local call authority and the other extensions have internal call authority.

Spain

: All of the extensions have international

call authority.

By default, all lines are out of service.

Spain

: All lines are in service with DP signaling.

By default, the buzzer is enabled.

Poland, Pakistan & India

: Buzzer is disabled.

Spain

: Detected as

Hook-Flash

only to hold (but

not retrieve) the external call.

DP digit “1” is not detected as

Hook-Flash

for

the external or internal calls.

Portugal

: Detected as

Hook-Flash

only to hold (but

t retrieve) the external call.

Pressing “#” while storing numbers in common and private pools or while dialing external numbers corresponds to a 1 second pause.

Russia, Crimea & Georgia

: Corresponds to 2 seconds pause.

The party talking to the intruded extensions

Portugal

: Hears special dial tone and cannot join

Parameter P of the “8026 P Q R S” coded

PBX Group Parameters

program:

P = 0:

Follow Me (No Answer)

is disabled for

internal and external calls

= 1:

Follow Me (No Answer

) is enabled for

internal and external calls

Spain

P = 0:

Follow Me (No Answer

) is disabled

for external calls.

= 1:

Follow Me (No Answer

) is enabled

for external calls.

Follow Me (No Answer)

is always disabled

for internal calls.

Parameter R of the “8026 P Q R S” coded

PBX Group Parameters

program:

R = 0:

Follow Me (Busy)

is disabled for

internal calls

= 1:

Follow Me (Busy)

is enabled for

internal calls

Spain

: R = 0 & 1:

Follow Me (Busy)

is disabled

for internal calls.

Spain

: Receives silence. The party calling through an Auto Attendant line receives DISA dial tone after Auto Attendant Greeting Message.

Republic of South Africa

: Receives silence.

The line to establish the

Calling From

Common Pool

Auto-Dial (Common Pool)

cannot be selected.

Romania

: The parameters of Common Pool Entry

feature are entered as follows: 834 p ∗ q r p: 00,…,99: Common pool no. q: 1,..,9: Line number. r: External number. Common Pool Abbreviated Dialing and Auto-Dial (Common Pool) facilities activated for common pool “p” is established through line “q”.

Ring cadence for internal calls is as follows: 400 msec On / 350 msec Off / 400 msec On / 3500 msec On Ring cadence for external calls is as follows: 1500 msec On / 3500 msec Off

Republic of South Africa

: For internal calls:

1500 msec On / 3500 msec Off For external calls: 400 msec On / 350 m sec Off / 400 msec On / 3500 msec On

The cadence of the ring-back tone, emitted by the system when the incoming call is answered automatically due to the fax router mode 2 operation, is as follows: 800 msec On / 4000 msec Off

Republic of South Africa

: 400 msec On / 200 msec Off / 400 msec

On / 3500 msec On



Karel MS38s Programming Guide Edition 3.1



Poland, Pakistan & India,

: The system can detect metering pulses of

16 kHz.

Greece

: The system can detect metering pulses of

16 kHz.

The system can detect metering pulses of 12 kHz.

Republic of South Africa

: The system can detect metering pulses of

16 kHz.

Karel MS38s Programming Manual

Specifications and Main Features

Frequently Asked Questions

User Manual