Karel IP116 User Manual
IP TELEPHONE
USER GUIDE
DECEMBER 2011
II
III
Version Table
Date / Version of Guide
16.08.2010 / AAA
16.12.2011 / AAB
IP116 User Guide-Ver. AAB–16.12.2011
KAREL reserves the right to make modifications in product features mentioned in this
document for development and improvement purposes, without prior notice. Individual
products may possess characteristics different from those that have been mentioned in this
document, due to their differences in software and hardware versions.
IV
ISSUES TO PAY ATTENTION TO
1) Read this guide carefully before you use your device and keep it for later
reference.
2) Any mistake with the connections in your device may damage it or your
exchange. Especially the connection to the exchange must be made by the
Authorized Technical Services. The explanations about connections in the
User’s Guide have been intended to give information only.
3) A connection box comes with your device. The connections must be made as
described in the installation chapter.
4) In case you need a connection of plug-outlet type, never apply electric plugs
and outlets; use plugs, outlets and connection components that are specific to
telephones.
5) Do not make any connection other than the extension connection of the
KAREL telephone system.
6) There is no part that you can repair or maintain in your device; therefore call
the authorized technical service in case of any malfunction.
7) Keep your device away from direct sunlight.
8) Do not let any liquid substance spill on your device.
9) Do the exterior cleaning of your device with a slightly moistened piece of cloth.
10) Do not apply any chemicals for cleaning.
11) Please call your authorized dealer in case you would like to change the place
of your device. Use its own packing to carry the device.
12) Please do not use exterior signal for the test operations or maintenance. Any
signal which is used externally may damage your device.
V
IP116
VI
TABLE OF CONTENTS
GETTING STARTED ................................................................................................................ 1
PACKING LIST ..................................................................................................................... 1
ASSEMBLING THE PHONE ................................................................................................ 2
CONFIGURATION AND REGISTRATION ........................................................................... 4
Configuring via Web Page ................................................................................................ 4
Configuring via keypad ..................................................................................................... 6
OVERVIEW .............................................................................................................................. 6
KEYPAD INSTRUCTION ..................................................................................................... 6
LED INSTRUCTION ............................................................................................................. 8
ICON INSTRUCTION ......................................................................................................... 10
USER INTERFACE ............................................................................................................ 11
CUSTOMIZING YOUR PHONE ............................................................................................. 14
GENERAL SETTINGS ....................................................................................................... 14
Phone Status .................................................................................................................. 14
Language........................................................................................................................ 14
Time and Date ................................................................................................................ 15
Keypad Lock ................................................................................................................... 16
AUDIO SETTINGS ............................................................................................................. 18
Volume ........................................................................................................................... 18
Ring Tones ..................................................................................................................... 18
Codec Selection ............................................................................................................. 20
CONTACT MANAGEMENT ............................................................................................... 20
Edit/Add/Delete Contact ................................................................................................. 20
Import/Export Contact list ............................................................................................... 22
Remote Phone Book ...................................................................................................... 23
OTHER SETTINGS ............................................................................................................ 24
Key as Send ................................................................................................................... 24
Hot Line .......................................................................................................................... 24
Anonymous call .............................................................................................................. 25
Auto Redial ..................................................................................................................... 25
Auto Answer ................................................................................................................... 26
Missed call log ................................................................................................................ 26
Logo Customization ........................................................................................................ 27
Programmable Key ......................................................................................................... 27
Live Dialpad .................................................................................................................... 27
Replace Rule .................................................................................................................. 28
Dial Now ......................................................................................................................... 28
Area Code ...................................................................................................................... 28
Block Out ........................................................................................................................ 29
USING THE BASIC CALL FUNCTIONS ................................................................................ 30
MAKING A CALL ................................................................................................................ 30
Call Devices .................................................................................................................... 30
Call Methods ................................................................................................................... 30
Call Completion .............................................................................................................. 30
ANSWERING A CALL ........................................................................................................ 31
Answering an incoming call ............................................................................................ 31
Denying an incoming call ................................................................................................ 31
DND ................................................................................................................................ 31
Call Forward ................................................................................................................... 32
Intercom .......................................................................................................................... 33
DURING AN ACTIVE CALL ............................................................................................... 34
Mute................................................................................................................................ 34
Call Hold ......................................................................................................................... 34
VII
Call Waiting .................................................................................................................... 35
Call Transfer ................................................................................................................... 35
3-way Conference .......................................................................................................... 36
Message ......................................................................................................................... 36
Voicemail ........................................................................................................................ 36
SMS ................................................................................................................................ 37
USING THE ADVANCED PHONE FUNCTIONS ................................................................... 40
ACCOUNT SETTING ......................................................................................................... 40
TLS ................................................................................................................................. 40
NETWORK SETTING ........................................................................................................ 41
PC Port Setting ............................................................................................................... 41
VLAN Setting .................................................................................................................. 42
HTTPS ............................................................................................................................ 43
MAINTENANCE TASKS .................................................................................................... 43
Administrator Mode ........................................................................................................ 43
Administrator/User Password ......................................................................................... 44
Reboot ............................................................................................................................ 45
Reset to Factory ............................................................................................................. 45
Firmware Update ............................................................................................................ 46
Decryption ...................................................................................................................... 48
System Log Export ......................................................................................................... 48
PCAP Trace Export ........................................................................................................ 48
802.1X ............................................................................................................................ 49
DSS keys Configuration ................................................................................................. 49
BLF ................................................................................................................................. 50
Line ................................................................................................................................. 50
Speed Dial ...................................................................................................................... 50
Intercom .......................................................................................................................... 51
URL Record .................................................................................................................... 51
Xml Browser ................................................................................................................... 52
URL ................................................................................................................................ 52
Shared Line .................................................................................................................... 52
Conference ..................................................................................................................... 53
Forward .......................................................................................................................... 53
Transfer .......................................................................................................................... 53
Hold ................................................................................................................................ 53
DND ................................................................................................................................ 53
Redial ............................................................................................................................. 54
Call Return ...................................................................................................................... 54
Pick Up ........................................................................................................................... 54
Call Park ......................................................................................................................... 54
Group Listening .............................................................................................................. 55
SMS ................................................................................................................................ 55
Voice Mail ....................................................................................................................... 55
DTMF .............................................................................................................................. 56
Public Hold ..................................................................................................................... 56
Private Hold .................................................................................................................... 56
XML PhoneBook ............................................................................................................. 56
Group Pick up ................................................................................................................. 57
Record ............................................................................................................................ 57
Tone Settings ................................................................................................................. 58
Voice............................................................................................................................... 58
Ring ................................................................................................................................ 59
TROUBLE SHOOTING .......................................................................................................... 59
1
GETTING STARTED
PACKING LIST
The following components are included in your package:
• Enterprise IP Phone
• Phone Stand
• Power Adapter
2
• Handset & Handset Core
• Ethernet Cable
• Quick Installation Guide & Quick Reference (this component may not be included)
• CD Content
Check this list before installation to ensure that you have received each item. If you are
missing any items, contact your IP phone reseller.
ASSEMBLING THE PHONE
This section introduce how to assemble the phone with the components in the packing
list：
• Attach the stand;
• Connect Handset and Headset;
3
• Connect Network and Power.
1) Attach the Stand, as shown below:
2) Connect Handset and Headset, as shown below:
Note:
Headset is not provided in the packing list. Please contact your distributor for more information.
3) Connect Network and Power
There are two ways for network and power source connections. You can either connect the
phone to the AC Power directly using the power adapter or to a PoE compliant switch or hub.
Your system administrator will advise you on which one to use.
4
Note:
1. If inline power is provided, do not install AC adapter. Make sure the Ethernet cable and
switch/hub are PoE compliant.
2. The Internet Port can be also connected to Hub/Switch/IP PBX or other internet devices.
The phone can also share the network connection with other network devices such as PC.
Connect the phone’s PC port and computer’s Network Port together using an Ethernet cable,
shown as below:
CONFIGURATION AND REGISTRATION
If you are administrator, you need to do some simple configuration to make the phone work.
If not, please contact with your internet administrator or service provider for more details.
Configuring via Web Page
Press OK button on the keypad of the phone to enter the status page and find out the IP
address of IP phone. Enter it (for example http://192.168.3.35) into the address bar of web
browser. The default login name and password are both “admin”.
Network Settings
Choose Network->WAN Port.
DHCP: By default the phone attempts to contact a DHCP Server in your network in order to
obtain its valid network settings, e.g. IP address, sub mask, gateway, DNS server, etc.
Note:
Please locate your PC in the same network segment of IP phone (192.168.3.X) to access the
web configuration page. Please consult your system administrator for help.
5
Static IP Address: If your phone cannot contact a DHCP Server for any reason, you need to
enter the network settings manually via Static IP Address. Please contact your internet
administrator for more details.
PPPoE: If you are using the xDSL Modem, you can connect your phone to the internet via
PPPoE mode. Please contact your ISP for the User Name and Password for internet
access.
Note:
Using the wrong network parameters may result in inaccessibility of your phone and may
also have an impact on your network performance. Please contact your network
administrator.
Account Settings
The phone attempts to register to the SIP server using the account/registrar data provided by
the automatic or manual initialization. Choose Account, you will find the following
parameters:
Field Description
Register Status
It shows the register status of the phone.
Account Active
You can choose on/off to enable/disable the account respectively.
Label
It is showed on the LCD for users to identify the account.
Display Name
It is showed as Caller ID when making a phone call.
Register Name
It is authenticated ID for authentication, provided by ISP.
User Name
User account information, provided by VoIP service provider.
Password
It is provided by ISP for registration.
SIP Server & Port
Server for registration, provided by ISP.
When you have finished the Network and Account Setting configuration, the Register Status
Icons will show in the idle screen:
Registered successfully
Register failed
Registering
Note:
Should the IP PBX (SIP registrar) require an authentication, you will be prompted to enter the
correct password. Make sure you are using the appropriate input method or enter the
password via the web user interface.
6
Configuring via keypad
Network Settings: Press MENU->Settings->Advanced Settings->Network->WAN Port/PC
Port Option/VLAN Option to enter the internet relating configuration page.
Account Settings: Press MENU->Settings->Advanced Settings->Accounts->Enter to
configure the account settings.
You can refer to the above “Configuring via Web Page” for the parameter details.
OVERVIEW
KEYPAD INSTRUCTION
You can check the following list which introduces the IP phone’s keypad in details:
Power Indication LED
It will show the power status, it will be on if the phone is powered, off if the phone is not
powered，and blink when someone calls in or there is a call on mute.
Hot Keys
The screen will display labels for these keys, to identify their context-sensitive functions.
Line Keys
This buttons are used to active up to the six user accounts.
7
DSS Keys
These keys are used for various functionalities such as call /Line appearance Button, Speed
dial, Intercom, Pickup, Hold, Transfer, etc. If not stated the adjacent LED will light when the
assigned functionality is turned on.
Dial Pad
Use the DTMF hard keys to enter numbers, letters and special characters. Depending on the
selected input mode, you can enter digits, lower / upper case or special characters.
Navigation Keys
Use the navigation keys to navigate in the display menus and confirm/cancel actions.
Audio Device Control Keys
Use the audio device control keys to perform the following actions depending on your phone
type:
：Adjust the volume of the handset, headset, speaker,ring tone and signal
tone;
: Allows for hands-free communication during calls;
Press to switch to the Group Listening mode.
: Place and receive calls through an optionally connected headset. The LED will be on
when the phone is in Headset mode;
:Mute audio transmission locally during calls;
Hard Feature Keys
: Allow users to access the voicemail directly;
: Enable setup of a local 3-way conference;
: Place a call on hold or resume it;
: During a call, press to transfer the current call to the third party;
When the phone is idle, press to enter the forward configuration page.
: Press to enter the Dialed Calls interface and choose a record to dial out.
8
LED INSTRUCTION
Table 1 Call /Line Appearance Button LEDs for BLF
LED Status Description
Steady green Call/line appearance is in idle status
Blinking green Call/line appearance is ringing
Steady red Call/line appearance is active
Fast blinking red Call/line appearance is not available
Off It is not active as call/line appearance
Table 2 Call /Line Appearance Button LEDs for BLA (Bridged Line Appearances)
LED Status Description
Steady green All of the members are in idle status
Steady red
Some part（s）is seizing the line
Blinking green
300ms
Some part(s) is ring-back
Blinking red 300ms Some part(s) is ringing
Steady orange Some part(s) is on the phone
Blinking Orange
500ms
Some part(s) is under the public hold status, and all of the
members can retrieve the call
Blinking green
500ms
Some part(s) is under the private hold status, and only the
initiator can retrieve the call
Blinking red 500ms Three way conference, all of the parts press hold
Off It is not active as BLA
Table 3 Line Keys
LED Status Description
Steady green The account is active
Blinking green There is an incoming call to the account
Off The phone is in idle status whatever registered /unregistered
9
Table 4 Line Keys set to BLF
LED Status Description
Steady green The monitored account is in idle status
Slow blinking green There is an incoming call to the monitored
account
Fast blinking green The monitored account is on an
conversation
Off It is not active as BLF
Table 5 Power Indication LED
LED Status Description
Steady green Power on
Blinking green There is incoming call to the device, or there
is a call on mute
Off Power off
10
ICON INSTRUCTION
The IP Phone displays different kinds of icons on its LCD, you can refer to the following table
for their meanings:
Icon Description
Flashes when the internet is disconnected
Account register failed
Account registering
Account register successful
Missed calls
Call in
Call out
Input Method: all letters and numbers
Input Method: numbers
Input Method: multi-lingual letters in lower case
Input Method: multi-lingual letters in upper case
Call mute
Call hold
Voicemail
SMS
Call forward
Auto answer
DND
In handset mode
In headset mode
In speaker mode
11
USER INTERFACE
There are two ways to customize specific options on your phones:
1. Using keypad and display on the phone.
2. Using Web user interface in an Internet browser from your PC; please refer to
“Configuration and Registration” to get into the Web interface.
In many instances, it is possible to use both the user interfaces to operate the phone and
change settings; some, however, are only possible via a phone or web user interface. Please
refer to the following table for differences:
Phone Options Phone UI Web UI
Status
--IP
--MAC
--Firmware
--Network
--Phone
--Accounts
√
√
Call Features
--Forward
--Call Waiting
--DSS Keys
--Key as Send
--Hot Line
--Anonymous Call
--Auto Redial Settings
--DND Code
--ReDialTone
--Emergency
--BusyToneDelay
--Return code when refuse
--Return code when DND
--Intercom
--Call Completion
√
√
√
√
√
√
√
√
√
√
√
√
Basic Phone Functions
--Language
--Time & Date
--Ring Tone
√
√
√
√
√
√
12
--Phone Volume
--Logo Customization
√ √
Advanced Phone
Functions
--Accounts
--Network
--Voice
--Codecs
--Echo Cancellation etc
--Phone Setting
--Backlight
--Contrast
--Lock
--Reset to factory
--Set admin password
√
√
√
√
√
√
√
√
SIP Account
--User Option
--Account Active
--Label
--Display Name
--Register Name
--User Name
--Account
--Password
--SIP Server
--Register Status
--Server Option
--Registrar Server
--Registrar Port
--Outbound Proxy Server
--Backup Outbound Proxy
Server
--OutBound Status
--NAT Traversal
--STUN Server
--STUN Status
--Missed call log
--Auto Answer
√
√
√
√
√
√
√
√
√
√
√
√
√
Other Features
--Messages
--History
--Directory
--Contacts
--Blacklist
--Level
√
√
√
√
√
√
√
√
√
√
√
13
Note:
1. The above phone functions are available in Admin mode.
2. The above table only indicates most of phone functions rather than all of them.
Please refer to the relating parts for more details.
User and Administrator Mode
Your phone can be used in user or administrator mode. Administrator mode is the default
setting with full configuration rights. The default administrator password is admin.
Note:
1. After rebooting, the default mode is User.
2. Users can switch the mode in the Level option on the phone UI.
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