Karel ip112 User Manual

IP TELEPHONE USER GUIDE

FEBRUARY 2012

III

Version Table

Date/Version Of Guide

01.12.2011/AAA

03.02.2012/AAB

IP112 User Guide-Ver. AAB–03.02.2012

KAREL reserves the right to make modifications in product features mentioned in this document for development and improvement purposes, without prior notice. Individual products may possess characteristics different from those that have been mentioned in this document, due to their differences in software and hardware versions.

ISSUES TO PAY ATTENTION TO

1) Read this guide carefully before you use your device and keep it for later reference.

2) Any mistake with the connections in your device may damage it or your exchange. Especially the connection to the exchange must be made by the Authorized Technical Services. The explanations about connections in the User’s Guide have been intended to give information only.

3) A connection box comes with your device. The connections must be made as described in the installation chapter.

4) In case you need a connection of plug-outlet type, never apply electric plugs and outlets; use plugs, outlets and connection components that are specific to telephones.

5) Do not make any connection other than the extension connection of the KAREL telephone system.

6) There is no part that you can repair or maintain in your device; therefore call the authorized technical service in case of any malfunction.

7) Keep your device away from direct sunlight.

8) Do not let any liquid substance spill on your device.

9) Do the exterior cleaning of your device with a slightly moistened piece of cloth.

10) Do not apply any chemicals for cleaning.

11) Please call your authorized dealer in case you would like to change the place of your device. Use its own packing to carry the device.

12) Please do not use exterior signal for the test operations or maintenance. Any signal which is used externally may damage your device.

IP112

CONTENTS

GETTING STARTED ........................................................................................................ 1

PACKING LIST ........................................................................................................... 1

ASSEMBLING THE PHONE ...................................................................................... 3

CONFIGURATION AND REGISTRATION ................................................................. 4

CONFIGURING VIA WEB PAGE ........................................................................ 5

CONFIGURING VIA KEYPAD ............................................................................. 6

OVERVIEW ....................................................................................................................... 7

KEYPAD INSTRUCTION ........................................................................................... 7

LED INSTRUCTION ................................................................................................... 8

ICON INSTRUCTION ................................................................................................. 9

USER INTERFACE .................................................................................................. 10

CUSTOMIZING YOUR PHONE ...................................................................................... 13

GENERAL SETTINGS ............................................................................................. 13

PHONE STATUS ............................................................................................... 13

LANGUAGE ...................................................................................................... 13

TIME AND DATE ............................................................................................... 14

KEYPAD LOCK ................................................................................................. 16

AUDIO SETTINGS ................................................................................................... 18

VOLUME ........................................................................................................... 18

RING TONES .................................................................................................... 19

CODEC SELECTION ........................................................................................ 21

CONTACT MANAGEMENT ..................................................................................... 22

EDIT/ADD/DELETE CONTACT......................................................................... 22

IMPORT/EXPORT CONTACT LIST .................................................................. 25

BLACKLIST ....................................................................................................... 26

REMOTE PHONE BOOK .................................................................................. 27

BROADSOFT .................................................................................................... 28

LDAP ................................................................................................................. 28

OTHER SETTINGS .................................................................................................. 29

KEY AS SEND ................................................................................................... 29

HOT LINE .......................................................................................................... 30

ANONYMOUS CALL ......................................................................................... 31

AUTO REDIAL .................................................................................................. 32

AUTO ANSWER ................................................................................................ 33

MISSED CALL LOG .......................................................................................... 34

BROADSOFT CALL LOG .................................................................................. 34

LOGO CUSTOMIZATION .................................................................................. 35

PROGRAMMABLE KEY ................................................................................... 35

SOFTKEY LAYOUT ........................................................................................... 36

LIVE DIALPAD .................................................................................................. 37

REPLACE RULE ............................................................................................... 37

DIAL NOW ......................................................................................................... 38

VII

AREA CODE ..................................................................................................... 39

BLOCK OUT ...................................................................................................... 40

FEATURE SYNCHRONISATION ...................................................................... 41

PUSH XML ........................................................................................................ 42

WATCHDOG ..................................................................................................... 43

ACTION URL/URI ............................................................................................. 44

USING THE BASIC CALL FUNCTIONS ........................................................................ 47

MAKING A CALL ...................................................................................................... 47

CALL DEVICES ................................................................................................. 47

CALL METHODS ............................................................................................... 47

PASSWORD DIAL ............................................................................................. 49

CALL COMPLETION ......................................................................................... 50

ANSWERING A CALL .............................................................................................. 51

ANSWERING AN INCOMING CALL ................................................................. 51

DENYING AN INCOMING CALL ....................................................................... 51

DND ................................................................................................................... 51

CALL FORWARD .............................................................................................. 51

INTERCOM ....................................................................................................... 52

DURING AN ACTIVE CALL ..................................................................................... 53

MUTE ................................................................................................................ 53

CALL HOLD ....................................................................................................... 53

CALL WAITING ................................................................................................. 54

CALL TRANSFER ............................................................................................. 54

3-WAY CONFERENCE ..................................................................................... 55

NETWORK CONFERENCE .............................................................................. 55

HUAWEI ATS CONFERENCE .......................................................................... 56

MESSAGE ............................................................................................................... 58

VOICEMAIL ....................................................................................................... 58

SMS ................................................................................................................... 60

USING THE ADVANCED PHONE FUNCTIONS ............................................................ 61

ACCOUNT SETTING ............................................................................................... 61

TLS .................................................................................................................... 61

DNS-SRV .......................................................................................................... 62

NETWORK SETTING .............................................................................................. 63

PC PORT SETTING .......................................................................................... 63

VLAN SETTING ................................................................................................ 64

LLDP ................................................................................................................. 65

HTTPS ............................................................................................................... 66

MAINTENANCE TASKS ........................................................................................... 67

ADMINISTRATOR MODE ................................................................................. 67

ADMINISTRATOR/USER PASSWORD ............................................................ 68

REBOOT ........................................................................................................... 68

RESET TO FACTORY ....................................................................................... 69

FIRMWARE UPDATE ........................................................................................ 70

VIII

DECRYPTION ................................................................................................... 70

ZERO-SP-TOUCH ............................................................................................ 71

SYSTEM LOG EXPORT ................................................................................... 72

PCAP TRACE EXPORT .................................................................................... 73

802.1X ............................................................................................................... 73

DSS KEYS CONFIGURATION ................................................................................ 73

CONFERENCE ................................................................................................. 74

FORWARD ........................................................................................................ 74

TRANSFER ....................................................................................................... 75

HOLD ................................................................................................................ 75

DND ................................................................................................................... 75

REDIAL ............................................................................................................. 75

CALL RETURN .................................................................................................. 76

SMS ................................................................................................................... 76

PICK UP ............................................................................................................ 76

CALL PARK ....................................................................................................... 76

DTMF ................................................................................................................ 77

VOICE MAIL ...................................................................................................... 77

SPEED DIAL ..................................................................................................... 77

INTERCOM ....................................................................................................... 78

LINE .................................................................................................................. 78

BLF .................................................................................................................... 78

URL ................................................................................................................... 79

GROUP LISTENING ......................................................................................... 79

PUBLIC HOLD .................................................................................................. 79

PRIVATE HOLD ................................................................................................. 80

SHARED LINE .................................................................................................. 80

XML GROUP ..................................................................................................... 80

GROUP PICK UP .............................................................................................. 81

PAGING ............................................................................................................. 81

RECORD ........................................................................................................... 81

XML BROWSER ................................................................................................ 81

HOT DESKING .................................................................................................. 82

URL RECORD ................................................................................................... 82

LDAP ................................................................................................................. 83

BLF LIST ........................................................................................................... 83

PREFIX ............................................................................................................. 84

ZERO-SP-TOUCH ............................................................................................ 84

ACD ................................................................................................................... 84

LOCAL GROUP ................................................................................................. 85

BROADSOFT GROUP ...................................................................................... 85

TONE SETTINGS .................................................................................................... 85

VOICE ...................................................................................................................... 86

RING ........................................................................................................................ 87

TROUBLE SHOOTING ................................................................................................... 88

IP TELEPHONE SET

GETTING STARTED

PACKING LIST

The following components are included in your package:

z Enterprise IP Phone

z Phone Stand

z Power Adapter

IP TELEPHONE SET

z Handset & Handset Cord

z Ethernet Cable

z Quick Installation Guide & Quick Reference

z CD Content

IP TELEPHONE SET

Check this list before installation to ensure that you have received each item. If you are missing any items, contact your IP phone reseller.

ASSEMBLING THE PHONE

This section introduce how to assemble the phone with the components in the packing list：

z Attach the stand; z Connect Handset and Headset; z Connect Network and Power.

1) Attach the Stand, as shown below:

Stand attached

2) Connect Handset and Headset, as shown below:

Note:

Headset is not provided in the packing list. Please contact your distributor for more information.

IP TELEPHONE SET

3) Connect Network and Power

There are two ways for network and power source connections. You can either connect the phone to the AC Power directly using the power adapter or to a PoE compliant switch or hub. Your system administrator will advise you on which one to use.

Note:

1. If inline power is provided, do not install AC adapter. Make sure the Ethernet cable and switch/hub is PoE compliant.

2. The Internet Port can be also connected to Hub/Switch/IP PBX or other internet

devices.

The phone can also share the network connection with other network devices such as PC. Connect the phone’s PC port and computer’s Network Port together using an Ethernet cable, shown as below:

CONFIGURATION AND REGISTRATION

If you are administrator, you need to do some simple configuration to make the phone work. If not, please contact your internet administrator or service provider for more details.

IP TELEPHONE SET

Configuring via Web Page

Press OK button on the keypad of the phone to enter the status page and find out the IP address of IP phone. Enter it (for example http://192.168.3.35) into the address bar of web browser. The default administrator’s login name and password are admin/admin

The default user’s login name and password are user/user

Note:

Please locate your PC in the same network segment of IP phone (192.168.3.X) to access the web configuration page. Please consult your system administrator for help.

Network Settings

Choose Network->Internet Port (WAN）.

DHCP: Under the default situation the phone attempts to contact a DHCP Server in your network in order to obtain its valid network settings, e.g. IP address, sub mask, gateway, DNS server, etc. Static IP Address: If your phone cannot contact a DHCP Server for any reason, you need to enter the network settings manually via Static IP Address. Please contact your internet administrator for more details.

PPPoE: If you are using the xDSL Modem, you can connect your phone to the internet via PPPoE mode. Please contact your ISP for the User Name and Password for internet access.

Note:

Using the wrong network parameters may result in inaccessibility of your phone and may also have an impact on your network performance. Please contact your network administrator.

Account Settings

The phone attempts to register to the SIP server using the parameters obtained by initialization. Choose Account, you will find the following parameters:

Field Description

Register Status It shows the register status of the phone. Account Active You can choose on/off to enable/disable the account

respectively.

Label The name showing on the LCD of current device. Display Name The local phone name showing on the other phone when

calling.

Register Name Register name provided by ISP. User Name User account information, provided by ISP. Password Account password provided by ISP. SIP Server SIP server address provided by ISP.

IP TELEPHONE SET

When you have finished the Network and Account Setting configuration, the Register Status Icons will show in the idle screen:

Registering

Registered successfully

When all accounts register fail, phone will display "No Service" by default.

When the phone reboot, it will register automatically. If many phones register at the same time, this will affect the server, the users can set the register power up time so that the phone will random register automatically within the set time.

Setting the power up time via web interface:

Choose Network->Advanced-> Registration random, enter the time in the field.

Note:

Should the IP PBX (SIP registrar) require an authentication, you will be prompted to enter the correct password. Make sure you are using the appropriate input method or enter the password via the web user interface.

Configuring via keypad

Network Settings: Press Menu->Settings->Advanced Settings, enter the password, and choose Network ->WAN Port /PC Port /VLAN/Webserver Type/802.1x Settings Option to enter the internet relating configuration page. Account Settings: Press Menu->Settings->Advanced Settings, enter the password, and choose Accounts->Enter to configure the account settings.

You can refer to the above “Configuring via Web Page” for the parameter details.

IP TELEPHONE SET

OVERVIEW

KEYPAD INSTRUCTION

You can check the following list which introduces the IP phone’s keypad in details:

Power Indication LED It will show the power status, it will be on if the phone is powered, off if the phone is not powered, and blink when someone calls in or there is a call on mute.

Hot Key

The screen will display labels for these keys, to identify their context-sensitive functions and you can custom softkeys under different status.

Line Key

These buttons are used to active up to the three user accounts.

DTMF Keypad

Use the DTMF hard keys to enter numbers, letters and special characters. Depending on the selected input mode, you can enter digits, lower / upper case or special characters.

Navigation Keys

Use the navigation keys to navigate in the display menus and confirm and cancel actions.

IP TELEPHONE SET

Audio Device Control Keys

Use the audio device control keys to perform the following actions depending on your phone type:

： Adjust the volume of the handset, headset, speaker and ring tone;

： Allows for hands-free communication during calls;

Press to switch to the Group Listening mode.

： Place and receive calls through an optionally connected headset.

： Mute audio transmission locally during calls;

Hard Feature Keys

： Allow users to access the Voice Mail interface directly;

： Forward the current call to third party;

When the phone is idle, press to enter the forward configuration page.

： Press to enter the Dialed Calls interface, then choose a record to dial out.

LED INSTRUCTION

Table 1 Line Keys

LED Status Description

Steady green The account is active Blinking green There is an incoming call to the account, or there is a call on hold

status

off The phone is in idle status whatever registered/ unregistered

IP TELEPHONE SET

Table 2 Line Keys set to BLF

LED Status Description

Steady green The monitored account is in idle status Fast blinking green There is an incoming call to the monitored account Slow blinking green The monitored account is on an conversation Off It is not active as BLF

Table 3 Power Indication LED

LED Status Description

Steady green Power on Blinking green There is incoming call to the device, or there is call on mute off Power off

Table 4 Line Keys set to BLA

LED Status Description

Steady green All of the members are in idle status Slow blinking green Some part(s)is seizing the line/ ring-back/ under the private hold

status.

Fast blinking green Some part(s) is ringing /on the phone / under the public hold

status or all of the parts press hold.

Off It is inactive as BLA

ICON INSTRUCTION

The IP Phone displays different kinds of icons on its LCD, you can refer to the following table for their meanings:

Icon Description

Flashes when the internet is disconnected

Account register failed

Account registering

Account register successful

Missed calls

Call in

Call out

Input Method: all letters and numbers

Input Method: numbers

Input Method: multi-lingual letters in lower case

IP TELEPHONE SET

Input Method: multi-lingual letters in upper case

Call mute

Call hold

Voicemail

SMS

Call forward

DND(Do Not Disturb)

Auto answer

In handset mode

In headset mode

In speaker mode

The recording session cannot be started

The recording cannot be stopped

Probably the recording box is full

This call cannot be recorded.

The recording session is successfully started

USER INTERFACE

There are two ways to customize specific options on your phones:

1. Using keypad and display on the phone;

2. Using Web user interface in an Internet browser from your PC; please refer to “Configuration and Registration” to get into the Web interface.

In many instances, it is possible to use both the user interfaces to operate the phone and change settings; some, however, are only possible via a phone or web user interface. Please refer to the following table for differences:

Phone Options Phone UI Web UI

Status

--IP

--MAC

--Firmware

--Network

--Phone

--Accounts

√ √

Call Features

--Call Forward

√

IP TELEPHONE SET

--Call Waiting

--DSS Keys

--Key as Send

--Hot Line

--Anonymous Call

--Auto Redial Settings

--Dial Plan

--Tones

--DND Code

--ReDialTone

--Emergency

--BusyToneDelay

--Return code when refuse

--Return code when DND

--Intercom

--Call Completion

√ √ √ √ √ √

√

Basic Phone Functions

--Language

--Time & Date

--Ring Tone

--Phone Volume

--Logo Customization

√ √ √ √

√ √

√

Advanced Phone Functions

--Accounts

--Network

--Voice

--Codecs

--Echo Cancellation etc

--Reset to factory

--Set admin password

--Update

--Set AES Key

--Keypad Lock

--Auto Provision

√ √

√

Other Features

--Messages

--History

--Directory

--Contacts

--Blacklist

√

√ √ √ √ √

Note:

1. The above table only indicates most of phone functions rather than all of them. Please refer to the relating parts for more details.

IP TELEPHONE SET

The default administrator password is admin.

IP TELEPHONE SET

CUSTOMIZING YOUR PHONE

GENERAL SETTINGS

Phone Status

You can view the status of your phone using the Phone interface or the Web interface. This option allows you to review:

z Network status: IP, Mac, Gateway, DNS, WAN, LAN, etc; z Phone status: Model, Hardware version, Firmware version, Product ID, MAC, etc; z Accounts: The 3 SIP accounts status; z Firmware version;

To check the Phone Status via Phone interface:

1) Press OK button directly or Menu hot key, choose the Status option.

2) Use the navigation keys to scroll through the list and check the specific one.

To view the Phone Status via Web interface: Open the web browsers and input the IP Address http://WAN-ip-address; Enter the account and password (default account and password are both “admin”), choose Status directly to check the status.

Language

The default Phone interface language is English. The Web interface language depends on your computer Operation System. It will automatically match the language with your computer and browser. It also supports Simplified Chinese, Traditional Chinese, French, German, Italian, Polish, Turkish, Portuguese, Spanish, etc. You can change the language for the phone user interface and the web user interface independently from each other.

Note: All languages may not be available for selection. The available languages depend on the language packs currently loaded to the IP phone. Please contact with your system administrator for more information about loading language packs.

To change the language via Phone interface：

1) Press Menu->Settings->Basic Settings->Language.

2) Scroll through the list of available languages.

3) Press the Save hot key when the desired language is highlighted. The language appears on the graphic display will be changed to the one you chose.

IP TELEPHONE SET

4) Press Save hot key to save the changes.

5) Press Back hot key to return to the previous screen.

Time and Date

The time and date appears on the idle screen of the IP phone. If the phone cannot obtain a time and date from the call server, please contact your system administrator if the time or date is incorrect. You can set the time manually or via the SNTP server which is used to synchronize the time.

To change the Time and Date via the Phone interface:

1) Press Menu->Settings->Basic Settings->Time & Date.

2) If SNTP Settings is chosen, the phone will automatically get the time from the specific NTP Server. Use the navigation keys to highlight the specific option and the relating changes. You can set the Time Zone, NTP Server1/Server2, and Daylight Saving respectively.

3) If Manual Setting is chosen, the time can be set manually. Use the navigation keys to highlight the option and enter the specific date and time.

4) Press Save hot key, the time appears on the idle screen will be changed. Press Back hot key to return to the previous screen.

To set the time format via the Phone interface:

1) Press Menu->Settings->Basic Settings->Time & Date->Time & Date Format.

2) Use the Switch hot key to choose a preferred time format: 12 hour or 24 hour.

IP TELEPHONE SET

3) Use the Switch hot key to choose a preferred date format, the IP phone can support 7 kind of date display format.

4) Press the Save hot key to save the changes and return to the previous screen.

To change the Time and Date via the Web interface: Choose Phone->Preference to do the relating changes. You can also change the Update Interval which specifies the time frequency that the phone refreshes the time automatically. Please refer to the instruction above for the parameters’ detail.

To change the Daylight Saving Time settings via the Phone interface:

1) Press Menu->Settings->Basic Settings->Time & Date->SNTP Settings->Daylight Saving.

2) Press the Switch hot key to choose Off/On/Automatic options.

3) Press the Save hot key to save the changes.

To change the Daylight Saving Time Settings via the Web interface:

IP TELEPHONE SET

1) Choose Phone->Preference->Daylight Saving Time to do the relating changes.

2) Choose Enable option, then you can set the Daylight Saving Time.

3) Choose Automatic. There is a table named as AutoDST.xml has been saved in the

configuration file, If the table includes daylight saving time of your time zone, it will show the Fixed Type: By Date or By Week. And the daylight saving time is unchangeable, unless to update the AutoDST.xml via auto provision.

Note: By default the time zone is +8 China(Beijing), Daylight Saving Time is Automatic.

Keypad Lock

You can lock the keypad of your phone when you are temporarily not using it. This function helps you to protect your phone from unauthorized use. You can lock the following specific keys:

Menu Key: The Menu hot keys can not be used until unlocked. You can not access

the menu of the phone.

Function Keys: The hard function keys (MESSAGE, FORWARD, RD, OK, X, navigation

Keys, Volume adjustment button and line keys) can not be used until

IP TELEPHONE SET

unlocked. You can not access the hot keys such as Conf, Hold, Mute, Tran, History, Dir, DND, etc either.

All Keys: All of the keys can not be used until unlocked. You can only use the

phone to answer the incoming calls.

Lock&Answer: You can only use the phone to answer the incoming calls（But can not

hung up the call by your party）. Or enter the menu pages to do some configurations.

To enable keypad lock via Phone interface:

1) Press Menu->Settings->Advanced Settings, enter the password, and then press Confirm hot key.

2) Choose Keypad Lock option.

3) Use the navigation key to highlight the one you want to lock.

4) Press Save hot key to active the change, or Back hot key to return to the previous screen.

5) The icon

will be displayed on the top right corner of the idle screen.

6) If you choose Lock&Answer, it will show the icon

and on the user interface.

To unlock the phone via Phone interface:

1) Press Menu hot key, you are prompted for the password.

2) Enter the password, and then press Confirm hot key, the phone is unlocked.

3) The icon will be disappearing from the idle screen.

4) If you choose Lock&Answer, you have to enter Menu->Settings->Advanced Settings->Keypad Lock to disable this option.

To enable keypad lock via Web interface: Choose Phone->Preference-> Keyboard Lock to do the relating changes. Please refer to the instruction above for the parameters’ detail.

IP TELEPHONE SET

Note:

1. The default password for unlock is admin.

AUDIO SETTINGS

Volume

You can adjust the volume of handset/speaker/headset/Ring Volume.

To adjust the volume when you are not in an active call:

1) Press Menu->Settings->Basic Settings.

2) Scroll to Phone Volume, and press Enter hot key, highlight the one you want to adjust the volume, use the Volume Adjustment Bar or navigation keys to adjust the volume.

3) Press OK hot key to save the change or Back hot key to cancel.

IP TELEPHONE SET

4) And you can also press the Volume Adjustment Bar to adjust the ring volume when the phone is in idle status.

To adjust the volume when you are on an active call: When Handset/Headset/Hands-free mode is activated, press the Volume Adjustment Bar to a comfortable level.

Note: The volume can only be adjusted via Phone interface. When you adjust the ring volume

to 0, or press the Silence hot key when there is incoming call, the icon will be shown on the LCD. Press the Volume Adjustment Bar to adjust the volume, and the icon will

disappear.

Ring Tones

You can adjust the type and volume of the ring tone.

To adjust the Ring Tone Type via Phone interface:

1) Press Menu->Settings->Basic Settings.

2) Scroll to Ring Tone, and press Enter hot key.

3) Use the navigation keys to highlight the specific one.

4) Press Save hot key to save the change or Back hot key to cancel.

To change the Ring Tone Type via Web interface: Choose Phone->Preference->Ring Type, highlight the specific one in the scroll-down menu, click confirm button to update the change. You can also delete the specific one by clicking the Delete button.

IP TELEPHONE SET

Note: The ring tone file of system cannot be deleted.

To upload the new Ring Tone via Web interface:

1) Choose Phone->Preference->Upload Ringtone.

2) Click Browse button to choose the specific ring tone file.

3) Click Upload button to upload the file.

Note:

1. The ring tone file format must be in 16bits WAV format (via Ulaw Compression), 8K

sample rate (monophony).

2. Blank or other special characters can not be included in the file name.

To specify ring tones for a specific account via Web interface: Choose Account->Basic->Ring Type option, and highlight the preferred one for the chosen account in the scroll-down menu, then click confirm button to save the changes.

+ 72 hidden pages

Karel ip112 User Manual

Specifications and Main Features

Frequently Asked Questions

User Manual