Karel DS200 User Manual

DS200 User’s Guide

DS200 User’s GuideDS200 User’s Guide

DS200 User’s Guide

V003. 09.09.2002

C-1

SYSTEM FEATURES

SYSTEM FEATURES SYSTEM FEATURES

SYSTEM FEATURES

Definition:

Definition:Definition:

Definition:

DS200 is a modular digital telephone exchange, which can be easily expanded, thanks to its modular and flexible structure, and whose initial configuration can be modified and improved in time. It essentially fulfills needs of medium and large-scale enterprises.

Structure of the System:

Structure of the System:Structure of the System:

Structure of the System:

The DS200 electronic telephone exchange consists of power circuits, a central processor, a control unit, ACD system, extension, line and network connection cards, together with their line connection cards, which are all mounted in a metal chassis. The DS200 system can be used with any standard phone set, in addition to the special feature telephone sets that are manufactured especially for it.

It is possible to connect peripheral units to the DS200 exchange such as answering machines, wireless telephone sets, fax, data terminals and modems. Please call your authorized reseller for detailed information.

Dial Tones and Hook Flash:

Dial Tones and Hook Flash:Dial Tones and Hook Flash:

Dial Tones and Hook Flash:

There is information below, about the factory default tones of the system and their structures. Durations of those tones can be changed through the Admin program upon wish.

Internal dial tone:

Internal dial tone:Internal dial tone:

Internal dial tone:

An extension receives this tone, which consists of a continuous signal at a single frequency when the handset is lifted. The tone indicates that one can dial numbers for any action. Meanwhile, if the Auto-dialer or Follow Me is active, then the tone shifts to another tone with double frequency.

CO dial tone:

CO dial tone:CO dial tone:

CO dial tone:

An extension receives this tone upon accessing a line. An external number can be dialed after receiving the tone.

Ring back tone:

Ring back tone:Ring back tone:

Ring back tone:

This tone is received when an extension calls another extension and if that extension is not busy at the moment. It is in the form of two short ringings. This tone takes the form of three short ringings, if an extension calls another extension with less intrusion authorization. The tone shifts to another tone with double frequency, if the called extension has activated the Follow Me function.

DS200 User’s Guide

DS200 User’s GuideDS200 User’s Guide

DS200 User’s Guide

V003. 09.09.2002

C-2

Busy tone:

Busy tone:Busy tone:

Busy tone:

This is tone is in th e form of shor t ringings, which indicat es that the called extension or the external number is busy at the moment.

Special dial tone:

Special dial tone:Special dial tone:

Special dial tone:

The special dial tone rings continuously like the dial tone, but it is deeper. It indicates that the extension has already put another extension or a line on hold at the moment. One receives the special dial tone upon making hook flash during a conversation with an extension or line. The extension who has received this tone can go back to the conversation by making hook flash again or s/he can make use of services that are available upon receiving the s pecial dial tone, such as informat ion service. It is still poss ible to go back to the conversation by making hook flash again, after taking such actions.

Error tone:

Error tone:Error tone:

Error tone:

This tone is in the form of three short tones and one long tone and it should not be confused with the busy tone. The tone indicates that an erroneous action has been taken by the extension.

Hook flash:

Hook flash:Hook flash:

Hook flash:

This action is taken for putting the line, through which a conversation is taking place, on hold during the conversation. You need to press your phone’s hook switch for a short while, for about 100-600 milliseconds (This duration can be changed through programming.) and then release it in order to make hook flash. The “Flash” or “R” keys on some phones can also be used for making hook flash. Moreover, some extensions with DTMF (tone dialing) phones can be given the authorization to make hook flash by pressing the “#” key, through programming.

Definitions

DefinitionsDefinitions

Definitions

Extension (Internal line):

Extension (Internal line): Extension (Internal line):

Extension (Internal line):

Owners of the phones that are connected to the exchange.

Extension number (Internal line number):

Extension number (Internal line number):Extension number (Internal line number):

Extension number (Internal line number):

The inner-exchange phone number that must be dialed to call another phone, which is also connected to the same exchange. Extension numbers begin with 1110 by default and of four digits for all extensions.

Operator:

Operator:Operator:

Operator:

Owner of the first phone that is connected to the exchange. Its phone number is 1110 by default. The operator can perform some special operations in addition to the entire operations that can be done by other extensions.

DS200 User’s Guide

DS200 User’s GuideDS200 User’s Guide

DS200 User’s Guide

V003. 09.09.2002

C-3

Hotel Room:

Hotel Room:Hotel Room:

Hotel Room:

The extension who has been given authorization for some extra features, yet who has also been restricted for some other features, through programming.

External number:

External number:External number:

External number:

The CO number that will be dialed after accessing the lines of the exchange whenever an outgoing call is to be made.

Line number:

Line number:Line number:

Line number:

The line number of the exchange to be dialed, if an extension wishes to employ a specific line for making an outgoing call. It is of four digits by default.

ACD:

ACD:ACD:

ACD:

If the exchange has been equipped with the EVM200L card, then ACD is the system that makes automatic call distribution (Auto attendant) in order to provide for the external callers faster access of the extensions.

Service Explanations:

Service Explanations:Service Explanations:

Service Explanations:

The services have been described both in symbolic pictures and in text that explains the actions to be done step by step, within this guide. As can be seen, the last steps of some services have been stated as “Listen to the internal dial tone”. In tha t step, the extensi on who receives the internal dial tone can either hang up or can start using another service if s/he wishes.

The service may not work as desired, if one or more of the steps have been skipped or not completed, which are in the explanation list. In case the service does not work, even if the entire steps have been completely followed, then the source of the trouble can be searched by the help of the explanations in the “Notes” section. Please apply to your authorized reseller if a solution cannot be reached through the “Notes” section, either.

Moreover, considering the services ending with the statement: “

Replace the handset

”, if the extension possesses authorization to use the “*” key (apply to the System Supervisor for that authorization), s/he can realize the same operation by pressing the “*” key, instead of replacing the handset. Besides, the extension will directly receive the internal dial tone and will be able to make use of any other service s/he wishes.

Likewise, considering the cases when the extension needs to make “

Hook flash “, if the extension possesses authorization to use the “#” key (apply to the System Supervisor for that authorization), s/he can make hook flash by pressing the “#” key, instead of pressing the hook switch for a short while.

DS200 User’s Guide

DS200 User’s GuideDS200 User’s Guide

DS200 User’s Guide

V003. 09.09.2002

C-4

THE SERVICES R

THE SERVICES RTHE SERVICES R

THE SERVICES RELATED TO

ELATED TO ELATED TO

ELATED TO

USERS

USERS USERS

USERS

In this chapter, features related to the usage of your DS200 Telephone Exchange have been explained. Please definitely read this section in order to utilize your exchange effectively.

The numbering system of your exchange is of four digits by default (1110...), but it can be changed by the System Supervisor through flexible numbering upon wish.

The features below can be used by an extension with any standard phone set. As can be seen in the following parts of the guide, several features have been presented in

order to satisfy telecommunication needs of users easily. Most of those services can be exploited by dialing a related code through phone. In addition to that, Karel has developed several feature telephone sets (LT200, FT20, etc.) and DSS modules (DSS200E, DSS200F, DSS20 etc.) in order to facilitate accessing such services. Users that take advantage of Karel feature telephone sets or DSS units can perform some additional operations that otherwise could not be performed through standard telephone s ets, as well as they can utilize such services through pressing a single key or through the help of menu messages. Such fea tures have been explained in the guides of the related telephone set or the DSS unit.

THE CALL INITIATION SERVICES

THE CALL INITIATION SERVICES THE CALL INITIATION SERVICES

THE CALL INITIATION SERVICES

IIIInternal Call:

nternal Call:nternal Call:

nternal Call:

In order to make an internal call:

In order to make an internal call: In order to make an internal call:

In order to make an internal call:

Lift the handset and hear the internal dial tone.

Dial the number of the extension you want to call.

Hear the ring back tone.

Make the conversation when the extension answers.

Terminate the conversation by replacing the handset when it is over.

DS200 User’s Guide

DS200 User’s GuideDS200 User’s Guide

DS200 User’s Guide

V003. 09.09.2002

C-5

Notes:

Notes:Notes:

Notes:

1. In the “Hear the ring back tone.” step, in case you receive the busy tone, instead of the

ring back tone, if you wait without hanging up, then you will receive the ring back tone as soon as the busyness of the called extension is over. You will be able to make the conversation upon the extension answers.

2. In the “Hear the ring back tone.” step, in case you receive the busy tone, instead of the

ring back tone, you can make use of the Call Back service by dialing 81, before hanging up. Whenever the business of the called extension is over, following her/his hang-up, your phone will ring. When you lift the handset, the other extension’s phone will start to ring and the conversation will begin as soon as s/he answers.

3. In the “Hear the ring back tone.” step, if the called extension does not answer, while you

are hearing the ring back tone, you can make use of the Call Back service by dialing 81, before hanging up. When the extension lifts and then replaces the handset for some reason later, your phone will ring. When you lift the handset, the other extension’s phone will start to ring and the conversation will begin as soon as s/he answers.

Line Call (9):

Line Call (9):Line Call (9):

Line Call (9):

When you use this feature of your exchange, it will assign the first available line to you, starting from the first one. By this way, you can reach any external number you wish by accessing an idle line.

In order to make a line call:

In order to make a line call:In order to make a line call:

In order to make a line call:

Lift the handset and hear the internal dial tone.

Dial 9.

Hear CO dial tone.

Dial the external number you want to call.

Make the conversation when the other party answers.

Terminate the conversation by replacing the handset when it is over.

Notes:

Notes:Notes:

Notes:

In the “Hear CO dial tone” step, if you receive the busy tone, you can make use of the Call Back service by dialing 81, before hanging up. Moreover, that line will be connected as soon as it is available, if you wait withou t hanging up.

DS200 User’s Guide

DS200 User’s GuideDS200 User’s Guide

DS200 User’s Guide

V003. 09.09.2002

C-6

Selective Line Access:

Selective Line Access:Selective Line Access:

Selective Line Access:

You can take advantage of this feature, i f you wa nt to mak e a n external ca ll through a specific line you will choose, instead of any available line that will be assigned by the exchange. For example: By this way, you can access a GSM gateway device that is connected to your exchange and maintain less costly GSM calls.

In order to make an external call over a specific line:

In order to make an external call over a specific line:In order to make an external call over a specific line:

In order to make an external call over a specific line:

Lift the handset and hear the internal dial tone.

Dial the number of the line you want to access.

Hear CO dial tone.

Dial the external number you want to call.

Make the conversation when the other party answers.

Terminate the conversation by replacing the handset when it is over.

Notes:

Notes:Notes:

Notes:

In the “Dial the number of the line you want to access.” step, if you receive the busy tone, you can make use of the Call Back service by dialing 81, before hanging up. Moreover, that line will be connected to you as soon as it is available, if you wait without hanging up. If you receive the error tone, either the line you are trying to access is out of service, or you do not have authorization to access that line.

Marked Call (790):

Marked Call (790):Marked Call (790):

Marked Call (790):

You can mark some of your calls in call record listing by making use of this feature, so that later you can do several operations related to them. This feature is especially useful for distinguishing business and private calls from each other.

In order to mark the line call in call record listing:

In order to mark the line call in call record listing:In order to mark the line call in call record listing:

In order to mark the line call in call record listing:

Lift the handset and hear the internal dial tone.

790

Dial 790.

Hear CO dial tone.

DS200 User’s Guide

DS200 User’s GuideDS200 User’s Guide

DS200 User’s Guide

V003. 09.09.2002

C-7

Dial the external number.

Make the conversation when the other party answers.

Terminate the conversation by replacing the handset when it is over.

Notes:

Notes:Notes:

Notes:

When a line is accessed by this way, the letter “I” appears in the call record listing, next to the related field of the extension who has made that conversation. However, that information does not appear in the printouts of the call record listings taken from a serial printer.

Account Coded Call (797):

Account Coded Call (797):Account Coded Call (797):

Account Coded Call (797):

You can group your external calls by defining certain account codes through this feature. Later on, you can do operations related to the records of those calls by the help of those codes. For example: Calls can be grouped based on occupations of the called persons such as lawyers, doctors etc.

In order to code the line call in the call record listing:

In order to code the line call in the call record listing:In order to code the line call in the call record listing:

In order to code the line call in the call record listing:

Lift the handset and hear the internal dial tone.

797

Dial 797.

Dial the account code (001..999).

Hear CO dial tone.

Dial the external number.

Make the conversation when the other party answers.

Terminate the conversation by replacing the handset when it is over.

Notes:

Notes:Notes:

Notes:

1. When a line is accessed like this, “Mnnn” appears in the Net-CM call record listing, next

to the related field of the extension who has made that conversation, where “nnn” is the

DS200 User’s Guide

DS200 User’s GuideDS200 User’s Guide

DS200 User’s Guide

V003. 09.09.2002

C-8

account code in the range 001-999. However, that information does not appear in the serial printer printouts.

2. If the phone set through which that feature will be used is locked, then a password is

requested after the account code.

Forced Account Coded Call (797):

Forced Account Coded Call (797):Forced Account Coded Call (797):

Forced Account Coded Call (797):

Thanks to this feature, you can make external calls through any phone set at other locations within your own authorization level using your own code and password that have previously been defined through programming, so that the conversation is marked in the call record listing and its cost is reduced from your pulse price account.

In order to make forced account coded line call:

In order to make forced account coded line call:In order to make forced account coded line call:

In order to make forced account coded line call:

Lift the handset and hear the internal dial tone.

797

Dial 797.

Dial the account code (001..999).

Dial the password defined for the account code (0001..8191).

Hear CO dial tone.

Dial the external number.

Make the conversation when the other party answers.

Terminate the conversation by replacing the handset when it is over.

Notes:

Notes:Notes:

Notes:

1. When a line is accessed like this, “Mnnn” appears in the Net-CM call record listing, next

to the related field of the extension who has made that conversation, where “nnn” is the account code in the range 001-999. However, that information does not appear in the serial printer printouts.

2. Quantity of t he pulse prices in your pulse price account will be reduced according to the

number of pulse prices received from the CO during a conversation. You are not allowed to make any further calls by this way, after your pulse price account has dropped to zero.

DS200 User’s Guide

DS200 User’s GuideDS200 User’s Guide

DS200 User’s Guide

V003. 09.09.2002

C-9

3. In this case, the lines in the group 31 can be employed. The error tone will be received, if

there is no line in that group.

4. The telephone password is not requested if the telephone set that will be used for this

feature has been locked (See Telephone locking).

Last Nu

Last NuLast Nu

Last Number Redial (60):

mber Redial (60):mber Redial (60):

mber Redial (60):

In order to call again the last external number you have called

In order to call again the last external number you have calledIn order to call again the last external number you have called

In order to call again the last external number you have called

When you have received the busy tone or the error tone, just hang up and lift the handset, so that you will hear the internal dial tone.

Dial 60.

Wait for the exchange to call the number.

Make the conversation.

Private Pool Entry (84):

Private Pool Entry (84):Private Pool Entry (84):

Private Pool Entry (84):

There are nine private memory fields on your exchange allocated for each extension.

In order to enter a number into the

In order to enter a number into the In order to enter a number into the

In order to enter a number into the PPPPrivate

rivate rivate

rivate PPPPool:

ool:ool:

ool:

Lift the handset and hear the internal dial tone.

Dial 84.

Dial the private pool memory number (1-9).

Dial the external number.

Replace the handset.

Notes:

Notes:Notes:

Notes:

1. Each number that will be entered into the Private Pool can have at most 16 digits.

DS200 User’s Guide

DS200 User’s GuideDS200 User’s Guide

DS200 User’s Guide

V003. 09.09.2002

C-10

Example: In order to enter the number 0212 2113426 into the third memory location, you have to dial 84302122113426.

2. “#” Can be employed for the ACD applications in order to create one-second wait periods

between the digits during number entry into the memory. More than one wait signs can be employed consecutively, when it is necessary. For example: 03123850240##117.

Calling from Private Pool (6):

Calling from Private Pool (6):Calling from Private Pool (6):

Calling from Private Pool (6):

In order to call through the

In order to call through the In order to call through the

In order to call through the PPPPrivate

rivate rivate

rivate PPPPool:

ool:ool:

ool:

Lift the handset and hear the internal dial tone.

Dial 6.

Dial the private pool memory number you want to call (1-9).

Wait for the exchange to call the number automatically.

Make the conversation.

Calling from Common Pool (3):

Calling from Common Pool (3):Calling from Common Pool (3):

Calling from Common Pool (3):

Your exchange has 1000 memory fields in the Common pool, which are available to all authorized extensions. You can have the numbers that you frequently call recorded by the Operator into the memory, so that you can call through the Common Pool.

In order to call through the

In order to call through the In order to call through the

In order to call through the CCCCommon

ommon ommon

ommon PPPPool:

ool:ool:

ool:

Lift the handset and hear the internal dial tone.

Dial 3.

Dial the common pool memory number you want to call (000-999).

Wait for the exchange to call the number automatically.

Make the conversation.

DS200 User’s Guide

DS200 User’s GuideDS200 User’s Guide

DS200 User’s Guide

V003. 09.09.2002

C-11

Notes:

Notes:Notes:

Notes:

How to enter numbers into the Common Pool has been explained in the chapter “The Services Related to the Operator”.

Last Number Auto

Last Number AutoLast Number Auto

Last Number Auto----dial (770):

dial (770):dial (770):

dial (770):

In case a number you call is busy, the Automatic Redialing service make your exchange call the number automatically and continuously in certain intervals and then connect the line when the number becomes available and start to ring.

In order to activate the Auto

In order to activate the Auto In order to activate the Auto

In order to activate the Auto----dialer for the last number you have d ialed:

dialer for the last number you have dialed:dialer for the last number you have dialed:

dialer for the last number you have dialed:

Hear the dial tone or the special dial tone.

770

Dial 770.

Replace the handset.

Wait for the Auto-dialer to detect the availability of the number and connect the line.

Your phone will ring when the connection is established.

Lift the handset.

Make the conversation.

Deactivation:

Deactivation:Deactivation:

Deactivation:

Lift the handset and hear the internal dial tone.

Dial 77.

Replace the handset.

Notes:

Notes:Notes:

Notes:

1. The redial count for the Auto-dialer is determined through programming (It is 15 by

factory default). The system waits for 15 seconds between two consecutive dials.

DS200 User’s Guide

DS200 User’s GuideDS200 User’s Guide

DS200 User’s Guide

V003. 09.09.2002

C-12

2. If the system fails to connect the line after it has dialed the number for determined times

(in the range 1..16), then the call is cancelled.

3. The dial tone shifts to a dual-tone signal for the extension who has activated the Auto-

dialer.

4. The calls coming through the Auto-dialer ring in a distinct cadence at the extension’s

phone.

5. You are warned through ear by short beeps, if your phone is busy during the connection.

In that case, you should either terminate your conversation as soon as possible, or park your current call and hang up. Then you can answer the recall connected by the Autodialer when your phone rings.

PrPr

Private Pool Auto

ivate Pool Autoivate Pool Auto

ivate Pool Auto----dial(77):

dial(77):dial(77):

dial(77):

In order to activate the Auto

In order to activate the Auto In order to activate the Auto

In order to activate the Auto----dialer for a number recorded in the Private Pool:

dialer for a number recorded in the Private Pool:dialer for a number recorded in the Private Pool:

dialer for a number recorded in the Private Pool:

Lift the handset and hear the internal dial tone.

Dial 77.

Dial the private pool memory number (1-9).

Replace the handset.

Wait for the Auto-dialer to detect the availability of the number and connect the line.

Your phone will ring when the connection is established.

Lift the handset.

Make the conversation.

Deactivation:

Deactivation:Deactivation:

Deactivation:

Lift the handset and hear the internal dial tone.

DS200 User’s Guide

DS200 User’s GuideDS200 User’s Guide

DS200 User’s Guide

V003. 09.09.2002

C-13

Dial 77.

Replace the handset.

Notes:

Notes:Notes:

Notes:

1. The redial count for the Auto-dialer is determined through programming (It is 15 by

factory default). The system waits for 15 seconds between two consecutive dials.

2. If the system fails to connect the line after it has dialed the number for determined times

(in the range 1..16), then the call is cancelled.

3. The dial tone shifts to a dual-tone signal for the extension who has activated the Auto-

dialer.

4. The calls coming through the Auto-dialer ring in a distinct cadence at the extension’s

phone.

5. You are warned through ear by short beeps, if your phone is busy during the connection.

Common Pool Auto

Common Pool AutoCommon Pool Auto

Common Pool Auto----dial(78):

dial(78):dial(78):

dial(78):

In order to activate the Auto

In order to activate the AutoIn order to activate the Auto

In order to activate the Auto----dialer for a number recorded in the Common Pool:

dialer for a number recorded in the Common Pool:dialer for a number recorded in the Common Pool:

dialer for a number recorded in the Common Pool:

Lift the handset and hear the internal dial tone.

Dial 78.

Dial the common pool memory number you want to call (000-999).

Replace the handset.

Wait for the Auto-dialer to detect the availability of the number and connect the line.

Your phone will ring when the connection is established.

DS200 User’s Guide

DS200 User’s GuideDS200 User’s Guide

DS200 User’s Guide

V003. 09.09.2002

C-14

Lift the handset.

Make the conversation.

Deactivation:

Deactivation:Deactivation:

Deactivation:

Lift the handset and hear the internal dial tone.

Dial 78.

Replace the handset.

Notes:

Notes:Notes:

Notes:

1. The redial count for the Auto-dialer is determined through programming (It is 15 by

factory default). The system waits for 15 seconds between two consecutive dials.

2. If the system fails to connect the line after it has dialed the number for determined times

(in the range 1..16), then the call is cancelled.

3. The dial tone shifts to a dual-tone signal for the extension who has activated the Auto-

dialer.

4. The calls coming through the Auto-dialer ring in a distinct cadence at the extension’s

phone.

5. You are warned through ear by short beeps, if your phone is busy during the connection.

Line Flash (#60):

Line Flash (#60):Line Flash (#60):

Line Flash (#60):

This service provides you with hook flash facility during a line call. It is useful for the cases described below:

•

If CO supports some services that require hook flash action, for the cases when such services are exploited,

•

If two exchanges have been connected to each other by extensions and lines, for the cases when hook flash action is required on the opposite exchange,

•

If another line access is needed immediately after the termination of a line call.

DS200 User’s Guide

DS200 User’s GuideDS200 User’s Guide

DS200 User’s Guide

V003. 09.09.2002

C-15

In order to make hook flash during a line call:

In order to make hook flash during a line call:In order to make hook flash during a line call:

In order to make hook flash during a line call:

During a line call:

A60

Dial #60.

Hear the tone that will be transmitted over the line and go on with your action.

Line

LineLine

Line Transfer to an Extension (839):

Transfer to an Extension (839): Transfer to an Extension (839):

Transfer to an Extension (839):

You can transfer a line to an extension with no line access authorization by this facility, in order to enable them to make line calls under your control:

In order to transfer a line:

In order to transfer a line:In order to transfer a line:

In order to transfer a line:

Lift the handset.

839

Dial 839.

Dial the number of the extension to whom you want to transfer the line.

Replace the handset.

Notes:

Notes:Notes:

Notes:

1. The extension, to whom a line has been transferred, can only make calls within the

authorization level of the extension that has transferred the line.

2. Password entry is required prior to line transfer, if the phone of the extension to transfer

the line is locked.

DS200 User’s Guide

DS200 User’s GuideDS200 User’s Guide

DS200 User’s Guide

V003. 09.09.2002

C-16

Conference:

Conference:Conference:

Conference:

You can take advantage of this feature, if you wish to introduce another extension into the conversation while speaking to an extension or a line.

In order to start a conference conversation:

In order to start a conference conversation:In order to start a conference conversation:

In order to start a conference conversation:

Make hook flash.

Hear the special dial tone.

Dial 5.

B 9 B

Dial the number of the extension you want to introduce into the conference, or

Dial 9 for the line or,

Dial the line number if you want to access selectively.

Notify the extension, which you have called, of your intension of including her/him into the conference.

Make hook flash.

Carry out the conference.

It is sufficient just to hang up, in order to end the conference.

Notes:

Notes:Notes:

Notes:

1. You can retrieve the previous line by making hook flash again, if the extension you are

calling is either busy or not answering.

2. Only two conferences per rack can be carried out simultaneously.

DS200 User’s Guide

DS200 User’s GuideDS200 User’s Guide

DS200 User’s Guide

V003. 09.09.2002

C-17

Multiple Conference (734):

Multiple Conference (734):Multiple Conference (734):

Multiple Conference (734):

You can establish a conference with more than three (16 maximum) participants, thanks to this feature.

In order to initiate a multiple conference:

In order to initiate a multiple conference:In order to initiate a multiple conference:

In order to initiate a multiple conference:

Lift the handset and hear the internal dial tone.

734

Dial 734.

Hear the special dial tone.

Call the internal or the external participant.

Notify the participant of your initiation of the conference.

A A

Make hook flash twice.

Call the other participant.

Notify the participant of your initiation of the conference.

Make hook flash.

Carry out the conference.

In order to include more participants:

In order to include more participants:In order to include more participants:

In order to include more participants:

Put the conference on hold by making hook flash.

Call the new participant.

Notify the participant of your initiation of the conference.

Introduce the new participant into the conference.

DS200 User’s Guide

DS200 User’s GuideDS200 User’s Guide

DS200 User’s Guide

V003. 09.09.2002

C-18

Carry out the conference.

Fifteen participants can be included in the conference by this way.

Notes:

Notes:Notes:

Notes:

1. The conference ends when the extension who has initiated it hangs up.

2. Only a single multiple conference can be carried out in the system at a time.

3. The special circuit must be present in the system, in order to make use of the multiple

conferencing feature.

DS200 User’s Guide

DS200 User’s GuideDS200 User’s Guide

DS200 User’s Guide

V003. 09.09.2002

C-19

THE CALL ANSWERING SERVICES

THE CALL ANSWERING SERVICES THE CALL ANSWERING SERVICES

THE CALL ANSWERING SERVICES

Answering an Incoming Call:

Answering an Incoming Call:Answering an Incoming Call:

Answering an Incoming Call:

In order to answer a call request received by your phone:

In order to answer a call request received by your phone:In order to answer a call request received by your phone:

In order to answer a call request received by your phone:

Your phone rings in case of an incoming call.

Lift the handset.

Make the conversation.

Selective Call Pick Up (82):

Selective Call Pick Up (82):Selective Call Pick Up (82):

Selective Call Pick Up (82):

In order to answer a call ringing at another extension:

In order to answer a call ringing at another extension:In order to answer a call ringing at another extension:

In order to answer a call ringing at another extension:

Lift the handset and hear the internal dial tone.

Dial 82.

Dial the number of the ringing extension.

Make the conversation.

Notes:

Notes:Notes:

Notes:

If you receive the error tone, then that means the telephone of the extension whose number you have dialed is not ringing.

DS200 User’s Guide

DS200 User’s GuideDS200 User’s Guide

DS200 User’s Guide

V003. 09.09.2002

C-20

Busy Call Pick Up (43):

Busy Call Pick Up (43):Busy Call Pick Up (43):

Busy Call Pick Up (43):

In order to pick up a call waiting in a busy extension’s queue:

In order to pick up a call waiting in a busy extension’s queue:In order to pick up a call waiting in a busy extension’s queue:

In order to pick up a call waiting in a busy extension’s queue:

Lift the handset and hear the internal dial tone.

Dial 43.

Dial the number of the busy extension.

Make the conversation.

Notes:

Notes:Notes:

Notes:

A busy extension can understand that there are calls waiting in her/his queue only by hearing the warning signals. When s/he transfers that information, the waiting calls can be picked up by exploiting this facility.

Group Call Pick Up (5):

Group Call Pick Up (5):Group Call Pick Up (5):

Group Call Pick Up (5):

In order to pick up a call coming to an extension from your own group:

In order to pick up a call coming to an extension from your own group:In order to pick up a call coming to an extension from your own group:

In order to pick up a call coming to an extension from your own group:

Lift the handset and hear the internal dial tone.

Dial 5.

Make the conversation.

Notes:

Notes:Notes:

Notes:

You must have been authorized through programming to pick up calls. Similarly, the calls coming to you can be picked up by other extensions only if such an action is permitted through programming.

DS200 User’s Guide

DS200 User’s GuideDS200 User’s Guide

DS200 User’s Guide

V003. 09.09.2002

C-21

THE OTHER CALL CO

THE OTHER CALL COTHE OTHER CALL CO

THE OTHER CALL CONTROL SERVICES

NTROL SERVICES NTROL SERVICES

NTROL SERVICES

Call Hold:

Call Hold:Call Hold:

Call Hold:

During an internal or a line call, the Call Hold is used for interrupting the conversation and putting that line on hold. There are several operations that may be done while a line is on hold and Call Hold is a preliminary step for those operations. The line drops if the extension hangs up while the line is on hold.

In order to put a call on hold:

In order to put a call on hold:In order to put a call on hold:

In order to put a call on hold:

Make hook flash.

Hear the special dial tone.

In order to retrieve a call that is on hold:

In order to retrieve a call that is on hold:In order to retrieve a call that is on hold:

In order to retrieve a call that is on hold:

Make hook flash.

Continue with the conversation.

Notes:

Notes:Notes:

Notes:

Operations that may be carried out in case of Call Hold:

•

Getting information,

•

Call transfer,

•

Call park,

•

Hook flash during line call,

•

Connecting two lines together,

•

Serial transfer,

•

Conference,

•

Multiple conference,

•

Transmitting ring to a local battery telephone with.

DS200 User’s Guide

DS200 User’s GuideDS200 User’s Guide

DS200 User’s Guide

V003. 09.09.2002

C-22

Call Transfer:

Call Transfer:Call Transfer:

Call Transfer:

During an internal or line call, you can transfer that line to another extension by notifying her/him or you can go back to your conversation after getting information from that extension.

In order t

In order tIn order t

In order to transfer a call by notifying the extension:

o transfer a call by notifying the extension:o transfer a call by notifying the extension:

o transfer a call by notifying the extension:

Make hook flash.

Hear the special dial tone.

Call the extension to whom you want to transfer the call.

Announce that you will transfer the call.

Replace the handset for the transfer.

In order t

In order tIn order t

In order to transfer the call without notification:

o transfer the call without notification:o transfer the call without notification:

o transfer the call without notification:

Make hook flash.

Hear the special dial tone.

Call the extension to whom you want to transfer the call.

Hear the ring back or the busy tone.

Replace the handset for the transfer.

Notes:

Notes:Notes:

Notes:

1. In case the extension you are calling is busy or not answering, you can go back to the line

over which you were making a conversation by making hook flash, you can call another extension by making hook flash twice and then dialing the related number, or you can transfer the line to the extension who is busy or not answering, by simply replacing the handset.

2. If the transferred line is not answered within 50 seconds, then it returns to the extension

who has performed the transfer operation. The busy extension to whom a line is transferred will be warned by ear with a short beep. In that case, the extension is supposed to answer the transferred call after either terminating the current

DS200 User’s Guide

DS200 User’s GuideDS200 User’s Guide

DS200 User’s Guide

V003. 09.09.2002

C-23

conversation as soon as possible or parking it. You need to make hook flash to go back to the line you were making a conversation, if you change your mind about transferring the call after you begin speaking to the extension you have called for getting information or transferring the call.

3. If you take a wrong action and hang up during the transfer, then if it is an external line, it

is parked and rings back after five seconds or the line drops if it is an extension.

4. The transferred calls can be viewed in call record listing as separate records for each

extension who has participated in the conversation until the call is terminated. One call record report for each extension to whom a call has been transferred can be provided through related programming for that purpose.

For example: Extension A transfers a line call to extension B, extension B transfers the call to extension C and extension C terminates the call.

In that case, the conversation made with the related line appears as three separate records in the call record listing.

Extension who starts: “A”, Extension who terminates: “B”; Extension who starts “B”, Extension who terminates “C”, information “T”; Extension who starts “C”, Extension who terminates “C”, information “T”

Programming on DS200 is needed in order to make that information appear in serial printer printouts.

Seri

SeriSeri

Serial Transfer (#8):

al Transfer (#8):al Transfer (#8):

al Transfer (#8):

Thanks to this facility, you can make a line call you will transfer return to you after the extension, to whom the call is to be transferred, hangs up.

For serial transfer:

For serial transfer:For serial transfer:

For serial transfer:

Make hook flash.

Hear the special dial tone.

Dial 8.

Dial the number of the extension to whom you want to transfer the line.

Replace the handset for the transfer.

+ 52 hidden pages

Karel DS200 User Manual

Specifications and Main Features

Frequently Asked Questions

User Manual