Kantech Telephone Entry System Installation Manual

Installation Manual

Kantech Telephone Entry System

DN1769-1809

Kantech Telephone Entry System Installation Manual

Table of Contents

KANTECH WARRANTY TERMS ...................................................................................................... v

General Description ....................................................................................................................... 1

Pre-Installation Information................................................................................................................................................1

Copyright Information ........................................................................................................................................................1

Safety Instructions .............................................................................................................................................................1

Technical Support..............................................................................................................................................................2

Compliance Specifications.................................................................................................................................................3

Overview............................................................................................................................................................................5

Features ............................................................................................................................................................................6

Optional Accessories .........................................................................................................................................................7

1 - System Architecture......................................................................................................................................11

2 - Technical Specifications............................................................................................................................... 15

3 - Electrical Specifications ...............................................................................................................................16

4 - Installing the KTES ........................................................................................................................................17

4.1 Preparing to Install the KTES ......................................................................................................................................17

4.2 Installation ...................................................................................................................................................................17

5 - KTES Models, Options, Related Documentation and Miscellaneous Items............................................. 25

6 - Troubleshooting ............................................................................................................................................27

7 - Heartbeat Patterns.........................................................................................................................................28

8 - Hardware Default initialization .....................................................................................................................29

8.1 How to reset the Kantech Telephone Entry System for Factory Default .....................................................................29

9 - Maintenance Recommendations.................................................................................................................. 30

Appendix A - Installation Checklist ............................................................................................... 31

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Kantech Telephone Entry System Installation Manual

KANTECH WARRANTY TERMS

For KANTECH Products Provided With or Without Components or Software

KANTECH Products purchased with or without Components and Software is copyrighted and is purchased under the following limited
warranty terms:

Sensomatic Electronics, LLC (“Kantech”) warrants the original purchaser that for a period of 2 years from the date of purchase, the product shall be free of
defects in materials and workmanship under normal use. During the warranty period, Kantech shall, at its option, repair or replace any defective product
upon return of the product to its factory, at no charge for labour and materials. Any replacement and/or repaired parts are warranted for the remainder
of the original warranty period or ninety (90) days, whichever is longer. The original purchaser must promptly notify Kantech in writing that there is
defect in material or workmanship, such written notice to be received in all events prior to expiration of the warranty period. There is absolutely no
warranty on software, and all software products are sold as a user license under the terms of the software license agreement included with the product.
The Customer assumes all responsibility for the proper selection, installation, operation and maintenance of any products purchased from KANTECH.
Custom products are only warranted to the extent that they do not function upon delivery. In such cases, KANTECH can replace or credit at its option.

International Warranty

The warranty for international customers is the same as for any customer within Canada and the United States, with the exception that Kantech shall not
be responsible for any customs fees, taxes, or VAT that may be due.

Warranty Procedure

To obtain service under this warranty, please return the item(s) in question to the point of purchase. All authorized distributors and dealers have a
warranty program. Anyone returning goods to Kantech must first obtain an authorization number. Kantech will not accept any shipment whatsoever for
which prior authorization has not been obtained.

Conditions to Void Warranty

This warranty applies only to defects in parts and workmanship relating to normal use. It does not cover any of the following, the occurrence of
which will void this warranty:

• damage incurred in shipping or handling;

• damage caused by disaster such as fire, flood, wind, earthquake or lightning;

• damage due to causes beyond the control of Kantech, such as excessive voltage, mechanical shock or water damage;

• damage caused by unauthorized attachment, alterations, modifications or foreign objects;

• damage caused by peripherals (unless such peripherals were supplied by Kantech.);

• defects caused by failure to provide a suitable installation environment for the products;

• damage caused by use of the products for purposes other than those for which it was designed;

• damage from improper maintenance; and

• damage arising out of any other abuse, mishandling or improper application of the products.

Items Not Covered by Warranty

In addition to the items which void the Warranty, the following items shall not be covered by Warranty: (i) freight cost to the repair centre; (ii) products
which are not identified with KANTECH's product label and lot number or serial number; (iii) products disassembled or repaired in such a manner as to
adversely affect performance or prevent adequate inspection or testing to verify any warranty claim. Access cards or tags returned for replacement
under warranty will be credited or replaced at KANTECH's option. Products not covered by this warranty, or otherwise out of warranty due to age, misuse,
or damage shall be evaluated, and a repair estimate shall be provided. No repair work will be performed until a valid purchase order is received from the
Customer and a Return Merchandise Authorization number (RMA) is issued by KANTECH’s Customer Service. Kantech’s liability for failure to repair the
product under this warranty after a reasonable number of attempts will be limited to a replacement of the product, as the exclusive remedy for breach of
warranty. Under no circumstances shall Kantech be liable for any special, incidental, or consequential damages based upon breach of warranty, breach of
contract, negligence, strict liability, or any other legal theory. Such damages include, but are not limited to, loss of profits, loss of the product or any
associated equipment, cost of capital, cost of substitute or replacement equipment, facilities or services, down time, purchaser’s time, the claims of third
parties, including customers, and injury to property. The laws of some jurisdictions limit or do not allow the disclaimer of consequential damages. If the
laws of such a jurisdiction apply to any claim by or against KANTECH, the limitations and disclaimers contained here shall be applicable to the greatest
extent permitted by law. Some states do not allow the exclusion or limitation of incidental or consequential damages, so that the above may not apply to
you.

Disclaimer of Warranties

This warranty contains the entire warranty and shall be in lieu of any and all other warranties, whether expressed or implied (including all implied
warranties of merchantability or fitness for a particular purpose) and of all other obligations or liabilities on the part of Kantech. Kantech neither assumes
responsibility for, nor authorizes any other person purporting to act on its behalf to modify or to change this warranty, nor to assume for it any other
warranty or liability concerning this product. This disclaimer of warranties and limited warranty are governed by the laws of the state of New York.

WARNING:

Kantech recommends that the entire system be completely tested on a regular basis. However, despite frequent testing, and due to, but not limited to,

criminal tampering or electrical disruption, it is possible for this product to fail to perform as expected.

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Out of Warranty Repairs

Kantech will at its option repair or replace out-of-warranty products which are returned to its factory according to the following conditions. Anyone
returning goods to Kantech must first obtain an authorization number. Kantech will not accept any shipment whatsoever for which prior authorization
has not been obtained. Products which Kantech determines to be repairable will be repaired and returned. A set fee which Kantech has predetermined
and which may be revised from time to time will be charged for each unit repaired. Products which Kantech determines not to be repairable will be
replaced by the nearest equivalent product available at that time. The current market price of the replacement product will be charged for each
replacement unit.

WARNING - PLEASE READ CAREFULLY

Note to Installers

This warning contains vital information. As the only individual in contact with system users, it is your responsibility to bring each item in this warning to
the attention of the users of this system.

System Failures

This system has been carefully designed to be as effective as possible. There are circumstances, however, involving fire, burglary, or other types of
emergencies where it may not provide protection. Any access control system of any type may be compromised deliberately or may fail to operate as
expected for a variety of reasons. Some but not all of these reasons may be:

• Inadequate Installation

An access control system must be installed properly in order to provide adequate protection. Every installation should be evaluated by a security
professional to ensure that all access points and areas are covered. Locks and latches on windows and doors must be secure and operate as intended.
Windows, doors, walls, ceilings and other building materials must be of sufficient strength and construction to provide the level of protection expected.
A reevaluation must be done during and after any construction activity.

• Criminal Knowledge

This system contains security features which were known to be effective at the time of manufacture. It is possible for persons with criminal intent to
develop techniques which reduce the effectiveness of these features. It is important that an access control system be reviewed periodically to ensure
that its features remain effective and that it be updated or replaced if it is found that it does not provide the protection expected.

• Access by Intruders

Intruders may enter through an unprotected access point, circumvent a sensing device, evade detection by moving through an area of insufficient
coverage, disconnect a warning device, or interfere with or prevent the proper operation of the system.

• Power Failure

Control units, readers, exit detectors and many other security devices require an adequate power supply for proper operation. If a device operates from
batteries, it is possible for the batteries to fail. Even if the batteries have not failed, they must be charged, in good condition and installed correctly. If a
device operates only by AC power, any interruption, however brief, will render that device inoperative while it does not have power. Power interruptions
of any length are often accompanied by voltage fluctuations which may damage electronic equipment such as an access control system. After a power
interruption has occurred, immediately conduct a complete system test to ensure that the system operates as intended.

• Motion Detectors - Request to Exit

Motion detectors can only detect motion within the designated areas as shown in their respective installation instructions. Motion detectors do not
provide volumetric area protection. They have multiple beams of detection and motion can only be detected in unobstructed areas covered by these
beams. They cannot detect motion which occurs behind walls, ceilings, floor, closed doors, glass partitions, glass doors or windows. Any type of
tampering whether intentional or unintentional such as masking, painting, or spraying of any material on the lenses, mirrors, windows or any other part
of the detection system will impair its proper operation. Passive infrared motion detectors operate by sensing changes in temperature. However their
effectiveness can be reduced when the ambient temperature rises near or above body temperature or if there are intentional or unintentional sources of
heat in or near the detection area. Some of these heat sources could be heaters, radiators, stoves, barbeques, fireplaces, sunlight, steam vents, lighting
and so on.

• Component Failure

Although every effort has been made to make this system as reliable as possible, the system may fail to function as intended due to the failure of a
component.

• Inadequate Testing

Most problems that would prevent a system from operating as intended can be found by regular testing and maintenance. The complete system should
be tested weekly and immediately after a break-in, an attempted break-in, a fire, a storm, an earthquake, an accident, or any kind of construction activity
inside or outside the premises. The testing should include all sensing devices, keypads, consoles, alarm indicating devices and any other operational
devices that are part of the system.

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Kantech Telephone Entry System Installation Manual

General Description

Pre-Installation Information

To the Installer: If you are familiar with the installation, you can jump to section 4 - Installing the KTES or use the
Appendix A - Installation Checklist on page 31 of this manual.

Copyright Information

Copyright © 2018 Tyco International Ltd. and its Respective Companies. All Rights Reserved. All specifications
were current as of publication date and are subject to change without notice. Kantech and the Kantech logo are
trademarks of Tyco International Ltd. and its Respective Companies.

Safety Instructions

Important: NEVER INSTALL THE EQUIPMENT DURING A LIGHTNING STORM!

This equipment, Kantech Telephone Entry System, shall be installed and used within an environment that provides
the pollution degree max 2 and over voltages category II NON HAZARDOUS LOCATIONS, INDOOR and
OUTDOOR. The equipment is FIXED and PERMANENTLY CONNECTED and is designed to be installed by
Service Persons only; [service person is defined as a person having the appropriate technical training and
experience necessary to be aware of hazards to which that person may be exposed in performing a task and of
measures to minimize the risks to that person or other persons.] The equipment is installed in a metallic cabinet
that meets the applicable requirements for a FIRE ENCLOSURE.

1.The connection to the mains supply must be made as per the local authorities rules and regulations: In the UK
as per BS6701. An appropriate disconnect device must be provided as part of the building installation. Where it is
not possible to rely on the identification of the NEUTRAL in the AC MAINS SUPPLY, the disconnecting device must
disconnect both poles simultaneously (LINE and NEUTRAL).

• Be permanently connected, fail safe, with double or reinforced insulation between primary and secondary

circuits.

• The ground connection must be provided by the TERMINAL BLOCK at the PE (IEC 60417-5019 symbol)

marked connection. It is the installer’s responsibility to provide protection against a short circuit on the
input (bridge rectifier, C2, etc.).

• The system requires the integrity of the subscribed telephone line to be operational at all times. If the

telephone line is cut off, placed out of service, or shared with other interconnect telephone devices other
than the KTES, the unit will not be able to perform its function when required.

2.AVOID setting up the equipment near heaters, air conditioners, ventilators. DO NOT select a place that exposes
the KTES to vapors, chemicals or dust.

3.If during the installation a knockout on the cabinet is removed, it is the installer's responsibility to ensure that the
same degree of protection for the cabinet is provided by the use of bushings, fittings, adequate sealant, etc.

4.The metallic cabinet must be secured to the building structure before operation.

5.The ground connection must be as shown within the included diagram, or equivalent.

6.Internal wiring must be routed in a manner that prevents:

• Excessive strain on wire and on terminal connections;

• Loosening of terminal; connections;

• Damage of conductor insulation.

7.It is the end-user and/or installer's responsibility to ensure that the disposal of the used batteries is made according
to the waste recovery and recycling regulations applicable to the intended market.

8.There are no serviceable parts within the equipment; For any issues regarding the equipment please contact
your installer.

9.CAUTION: To reduce the risk of fire, use only AWG #26 or larger telecommunication line cord.

10.CAUTION: Risk of explosion if battery is replaced by an incorrect type. Dispose of used batteries according to the
instructions.

11. Sealant application is required on all mounting holes and removed knockouts. The draining holes must not be
blocked by any excess of sealant.

12.DISCONNECT POWER BEFORE SERVICING.

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Technical Support

For technical assistance with the Kantech Telephone Entry System and other Kantech products, contact technical
support, Monday to Friday. To contact technical support, you can follow this link:

http://www.kantech.com/Support/Contact_Technical_Support_Advanced.aspx

See the following table for the technical support phone numbers and email address.

Country/Region Phone Numbers Support Hours Email

North America Toll Free [phone] (GMT -05:00)

US and Canada Direct: [phone]:00 to 20:00 [e-mail]

Latin America (GMT -03:00)

Argentina, Buenos

Aires

Brazil, Sao Paolo Direct [phone]

Chile, Santiago Direct [phone]

Colombia, Bogota Direct [phone]

Colombia, Cali Direct [phone]

Colombia, Medellin Direct [phone]

Costa Rica, National Direct [phone]

Dominican Republic,

Santo Domingo

El Salvador, San Sal-

vador

Guatemala, Guate-

mala City

Mexico, Mexico City Direct [phone]

Panama, Panama City Direct [phone]

Peru, Lima Direct [phone]

Venezuela, Caracas Direct [phone]

Asia Direct [phone]

China Direct [phone]

India Direct [phone]

Australia Direct +02 9684 3980

Direct: [phone]

Direct [phone]

Direct [phone]

Direct [phone]

Asia Toll free +800 CALL TYCO / [phone] (GMT +08:00)

EMEA Toll Free +800 CALL TYCO / [phone] (GMT +01:00)

8:00 to 20:00 [e-mail]

9:00 to 17:00 [e-mail]

Bahrain Direct [phone]

Belgium Direct +0800 76 452

Denmark Direct [phone]

France Direct +0800 90 79 72

Germany Direct +0800 1806 757

Greece Direct +00 800 3122 9453

Ireland Direct [phone]

Italy Direct [phone]

2

8:00 to 18:00 [e-mail]

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Kantech Telephone Entry System Installation Manual

Country/Region Phone Numbers Support Hours Email

Nordic countries Direct [phone]:00 to 18:00 [e-mail]

Russia Direct [phone]

South Africa Direct [phone]

Spain Direct [phone]

Tur key Direct +00800 3192 3007

United Arab Emirates Direct [phone]

United Kingdom Direct [phone]

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Compliance Specifications

FCC & IC Compliance

• This device complies with FCC 2000 Part 15 Class B (Radiated Emissions, Residential, USA). Operation

is subject to the following two conditions: (1) this device may not cause harmful interference, and (2) this
device must accept any interference received including interference that may cause undesired operation.
This class B digital apparatus meets all requirements of the Canadian Interference Causing Equipment
Regulations. The Kantech Telephone Entry System is also compliant with EN55022:1998, amendment
1:1995, Class B and CISPR 22.

• TIA968 (FCC part 68) Direct Connection to the PSTN (Public Switched Telephone Network) USA.

• FCC Registration Number: ACTA US: V85OT01BKTES125 REN: 01B

• DOC - CANADA: The Canadian Department of Communications label identifies certified equipment. This

certification means that the equipment meets certain telecommunications network protective, operational,
and safety requirements. The Department does not guarantee the equipment will operate to the users
satisfaction.

-Before installing this equipment, users should ensure that it is permissible to be connected to the facilities
of the local telecommunications company. The equipment must also be installed using an acceptable
means of connection. The customer should be aware that compliance with the above conditions may not
prevent degradation of service in some situations.

-Repairs to certified equipment should be made by an authorized Canadian maintenance facility
designated by the supplier. Any repairs or alterations made by the user to this equipment, or equipment
malfunctions, may give the telecommunications company cause to request the user to disconnect the
equipment.

-Users should ensure, for their own protection, that the electrical ground connections of the power utility,
telephone lines, and internal metallic water pipe system, if present, are connected together. This
precaution may be particularly important in rural areas.

-CAUTION: Users should not attempt to make such connections themselves, but should contact the
appropriate electric inspection authority, or electrician, as appropriate.

-In addition, the Kantech Telephone Entry System complies with the CS-03 (Direct Connection to the Public
Switched Telephone Network, Canada).

-DOC registration Number: IC: 5690B-KTES125

CE & CB Scheme Compliance

• EN50133-1 Alarm Systems – Access control systems for use in security applications, Europe

• EN55022 Radiated Emissions, Europe

• EN60950: Information technology equipment, safety

• EN61000-6-1: Electromagnetic Compatibility (EMC) - Generic Standards - Immunity for residential,

commercial and light-industrial environments

• EN61000-6-2: Electromagnetic Compatibility (EMC) - Generic Standards - Immunity for industrial

environments

• ETSI ES 203 021 Harmonized basic attachment requirements for Terminals for connection to analog interfaces

of the Telephone Networks, Europe

Australia, New Zealand

• Australia: The AS/ACIF 5002 Direct Connection to the Public Switched Telephone Network

• New Zealand: The PTC200 standard which is described as the following: Direct Connection to the Public

Switched Telephone Network, New Zealand

• CISPR 22: Information technology equipment - Radio disturbance characteristics - Limits and methods of

measurement

• The ferrite installation is mandatory, see Connecting the Telephone Line with the Ferrite (KTES-AUS

Model for Australia and New Zealand only) on page 24.

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Kantech Telephone Entry System Installation Manual

Australia, New Zealand (continued)

GENERAL WARNING: The grant of a telepermit for any item of terminal equipment indicates only that Telecom

has accepted that the item complies with minimum conditions for connection to its network. It indicates no
endorsement of the product by Telecom, nor does it provide any sort of warranty. Above all, it provides no
assurance that any item will work correctly in all respects with another item of Telepermitted equipment of a
different make or model, nor does it imply that any product is compatible with all of Telecom's network services.

IMPORTANT NOTICE: Under power failure conditions, the KTES may not operate. Please ensure that a
separate telephone, not dependent on local power, is available for emergency use.

This equipment shall not be set up to make automatic calls to the Telecom "111" Emergency Service.

UL Compliance for the KTES-US and the KTES-CDN Models only

The Kantech Telephone Entry System (KTES) complies with the UL 294 which is described by the following: UL
Standard for Access Control Equipment, USA. The KTES enables users to grant access to the building, to their
visitors, via their own telephone line or cellular telephone. The KTES also supports basic schedule operations for
the postal lock supervision and automatic relay activation.

• The KTES can be connected to the PC via IP or RS-485 or internal PTSN to the phone line, these are all

supplementary. The KTES must be connected to one of the compatible controllers (KT-300 or KT-400).

• Use only a UL listed transformer available through Kantech distributors or dealers, please refer to the

Technical Support contact information to obtain the specific transformer, see page 2.

• Kantech part number TR1640P/UL (manufacturer part number Codex model SEP-1640U)

• Kantech part number TR1640P/CSA (manufacturer part number Codex model SEP/G-1640)

• For UL 294:

• Only models KTES-US (for installation in the USA) and KTES-CDN (for installation in Canada) are UL

listed.

• If the KTES door lock output is used in fail-secure mode, a listed panic hardware device shall be used

to allow emergency exit from the protected area.

• Electrical specifications, refer to Table 1 on page 18 and Table 2 on page 19.

• For class 1 installation, the optional camera need to be installed.

• Each KTES will be battery backed up with a KT-BATT-12, 12V/7Ah battery.

• The optional accessories allowed in a UL installation are:

• Heater kit (part number KTES-HEAT)

• Postal lock (part number KTES-POSTAL)

• Color camera (part number KTES-CAM-N)

• The KTES is an access control accessory.

• Humidity test conducted at 90%.

• Compatible card readers are: P225, P325, P600 and Polaris.

• The KTES has an on-board capability of monitoring 4 input points. Each onboard input is supervised with

or without end-of-line resistors (5.6K ohm). The maximum distance of one line is 600 m (2,000 ft) with
AWG #22 in a single or double EOL configuration.

UL 294 Performance Levels

Destructive

Attack

KTES-US Level I Level I Level IV Level IV

KTES-CDN Level I Level I Level IV Level IV

KTES-OEM Level I Level I Level IV Level IV

Standby power achieved when 12 VDC, 7 Ah battery is used.

Line Security Endurance

Standby

Power

RoHS (Restriction on Hazardous Substances)

This standard restricts the use of the following substances: Lead, cadmium, mercury, chromium IV,
polybrominated biphenyl (PBB), and polybrominated diphenyl ether (PBDE) in electrical and electronic equipment
by no later than July 1, 2006.

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WEEE (Waste Electrical and Electronic Equipment)

This regulation is used for Waste Electrical and Electronic Equipment, and addresses the disposal and the
environmental handling of these products.

6

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Overview

The Kantech Telephone Entry System enables users to grant access to the building, to their visitors, via their own
telephone line or cellular telephone. This telephone line can also serve, via an integrated modem, as a
programming link and/or a monitoring link. Programmed alarms and troubles can be reported to a pager. The
KTES also supports basic schedule operations for the postal lock supervision, automatic door unlock, automatic
relay activation, pager and dialup reporting.

The KTES is designed to be a stand-alone unit as well as a part of a complete access control system such as
EntraPass from Kantech. The KTES can be connected to a PC via IP or RS-485 or internal PSTN to the phone
line. It can communicate with EntraPass through a Corporate gateway for programming and monitoring. The
KTES installation can also include Kantech controllers (KT-100, KT-300 and KT-400) as well as any controller that
supports a Wiegand interface port.

This manual will describe the installation procedures required to install and power up the KTES. For the
configuration of the KTES, refer to the KTES Programming Manual, DN1770.

Figure 1: Front Panel Description

Kantech Telephone Entry System Installation Manual

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