Kanguru KRMC Cloud User Manual

KRMC Cloud User Manual

Version 3.1

Notices and Information

NOTICES AND INFORMATION

Please be aware of the following points before using the Kanguru Remote Management Console

Copyright © 2014 Kanguru Solutions. All rights reserved. Windows XP®, Windows VistaTM, Windows 7TM, Windows 8TM and .NET Framework are registered trademarks of Microsoft Inc. All other brands or product names are trademarks of their respective companies or organizations.

Kanguru Solutions will not be held responsible for any illegal use of this product nor any losses incurred while using this product. The user himself is responsible for the copyright laws, and is fully responsible for any illegal actions taken.

Customer Service

To obtain service or technical support for your system, please contact Kanguru Solutions Technical Support Department at 508-376-4245, or visit www.Kanguru.com for web support.

Legal notice

In no event shall Kanguru Solutions’ liability exceed the price paid for the product from direct, indirect, special, incidental, or consequential software, or its documentation. Kanguru Solutions offers no refunds for its products. Kanguru Solutions makes no warranty or representation, expressed, implied, or statutory, with respect to its products or the contents or use of this documentation and all accompanying software, and specifically disclaims its quality, performance, merchantability, or fitness for any particular purpose. Kanguru Solutions reserves the right to revise or update its products, software, or documentation without obligation to notify any individual or entity.

Export Law Compliance

Regardless of any disclosure made to Kanguru Solutions pertaining to the ultimate destination of the specific Kanguru product, you warrant that you will not export, directly or indirectly, any Kanguru product without first obtaining the approval of Kanguru Solutions and the appropriate export license from the Department of Commerce or other agency of the United States Government. Kanguru Solutions has a wide range of products and each product family has different license requirements relative to exports.

Note: This manual contains instructions for both basic KRMC Cloud as well as KRMC Cloud Pro. Sections marked with “(KRMC Cloud Pro only)” refer to features that are only available to KRMC Cloud Pro users. If you would like to upgrade your basic version of KRMC Cloud to KRMC Cloud Pro, please contact Kanguru sales at 1-888-526-4878.

End User License Agreement

This legal document is an agreement between you, the end user (“Licensee”), and Kanguru Solutions, a division of Interactive Media Corporation (“Licensor”).

By downloading or obtaining and using this software, you are consenting to be bound by the terms of this agreement, which includes the software license and software disclaimer of warranty.

This agreement constitutes the complete agreement between you and licensor. If you do not agree to the terms of this agreement, cease to use the product immediately and destroy any copies that you have made.

SOFTWARE LICENSE

“The software” shall be taken to mean the software contained in this package, downloaded from Licensor’s website, or included within a hardware device and any subsequent versions or upgrades received as a result of having purchased this package. “Licensee” shall be taken as the original purchaser of the software.

Licensee has the non-exclusive right to use the software only on a single computer. Licensee may not electronically transfer the program from one computer to another over any type of network. Licensee may not distribute copies of the software or the accompanying documentation to others either for a fee or without charge. Licensee may not modify or translate the program or documentation. Licensee may not disassemble the program or allow it to be disassembled into its constituent source code.

This software is licensed only to you, the Licensee. You may not permit non-Licensees to use or install it on computers or networks other than explicitly specified in this license without the prior written consent of Licensor.

This license does not entitle you to any future upgrades or updates of software or configuration files, although Licensor may decide to make such upgrades or configuration file updates available with or without an associated fee.

Licensee’s use of the software indicates his/her acceptance of these terms and conditions. If Licensee does not agree to these conditions, then he or she must return any distribution media, documentation, and associated materials to the vendor from whom the software was purchased, and erase the software from any and all storage devices upon which it may have been installed or otherwise stored.

DISCLAIMER OF WARRANTIES

The software is provided on an “AS IS” basis, without warranty of any kind, including without limitation the warranties of merchantability, fitness for a particular purpose, and non-infringement. The entire risk as to the results and performance of the software is assumed by you, the Licensee. If the software is defective, you, and not Licensor or any distributor, agent or employee of Licensor assumes the entire cost of all necessary servicing, repair, or correction.

End User License Agreement

LIMITATION OF DAMAGES

In no event shall Licensor, or anyone else who has been involved in the creation, distribution, or delivery of this product be liable for any direct, indirect, special, punitive, exemplary, consequential or incidental damages (including but not limited to damages for loss of business profits, business interruption, loss of business information, and the like) arising out of the use or inability to use such product even if Licensor has been advised of the possibility of such damages. Because some states do not allow the exclusion or limitation of liability for consequential or incidental damages, the above limitation may not apply to you.

This software and any accompanying materials are copyrighted. Unauthorized copying of this software or of any of the textual materials accompanying it is expressly forbidden.

You may not modify, adapt, translate, reverse engineer, decompile, disassemble (except to the extent applicable laws specifically prohibit such restriction), or create derivative works based on the software.

EXPORT RESTRICTIONS

You agree that you will not export the software to any country, person or entity subject to U.S. export restrictions.

ENTIRE AGREEMENT

This written End User License Agreement is the exclusive agreement between you and Licensor concerning the software and supersedes any and all prior oral or written agreements, negotiations or other dealings between us concerning the software. This License Agreement may be modified only by a writing signed by you and Licensor.

This agreement is subject to the laws and jurisdiction of the courts of the Commonwealth of Massachusetts, USA. If a court of competent jurisdiction invalidates one or more of the terms of this contract, the surviving terms continue in force.

This License Agreement is effective upon the earlier of your (1) use of the software; or (2) your manifesting assent to these terms as by clicking on the I Agree button shown when you downloaded or installed the software.

Table of Contents

1. Introduction ............................................................................................................. 6

2. System Requirements .............................................................................................. 7

3. Getting to Know KRMC Cloud ............................................................................. 8

3.1 Logging into KRMC Cloud ....................................................................... 8

3.2 Navigating KRMC Cloud .......................................................................... 10

3.3 Filtering and Sorting Lists ......................................................................... 12

4. Home / KRMC Overview page .............................................................................. 14

5. The Device Menu ..................................................................................................... 15

5.1 Device List ................................................................................................. 16

5.1.1 Editing Device Information ......................................................... 17

5.1.2 Creating Remote Actions ............................................................ 18

5.1.2.1 Create an action for a single device .............................. 19

5.1.2.2 Create an action for multiple devices ............................ 20

5.1.3 Managing Device Settings .......................................................... 21

5.2 Device Groups ........................................................................................... 23

5.2.1 Adding Groups ............................................................................ 24

5.2.2 Editing Groups ............................................................................ 25

5.2.3 Deleting Groups .......................................................................... 26

5.2.4 Running Actions on Groups ........................................................ 27

5.2.4.1 Create an actions for a single group .............................. 27

5.2.4.2 Create an action for multiple groups ............................. 28

5.3 KRMC Licenses ........................................................................................ 29

5.4 A/V Licenses ............................................................................................. 30

6. The Action Menu ..................................................................................................... 31

6.1 Create Global Actions ................................................................................ 32

6.2 Pending Actions ......................................................................................... 33

6.2.1 Editing Pending Actions .............................................................. 34

6.2.2 Deleting Pending Actions ............................................................ 34

6.3 Successful Actions ..................................................................................... 35

6.4 Failed Actions ............................................................................................ 35

7. Reports ..................................................................................................................... 36

7.1 Reports Charts ........................................................................................... 37

7.2 System Events............................................................................................ 38

8. Settings ..................................................................................................................... 39

8.1 Master Password ........................................................................................ 40

8.2 Administrators (KRMC Cloud Pro only) ................................................... 41

8.2.1 Creating New Administrators ...................................................... 42

8.2.2 Editing Existing Administrators .................................................. 43

8.2.3 Deleting Existing Administrators ................................................ 44

8.3 Support....................................................................................................... 45

8.3.1 Downloading the User Manual ................................................... 45

8.3.2 Changing Your KRMC Cloud Login Password .......................... 45

8.4 Logging Out ............................................................................................... 46

9. Technical Support .................................................................................................... 47

Appendix A : Description of Remote Actions ............................................................. 48

Appendix B: Description of Reports ........................................................................... 50

Introduction

1. Introduction

Thank you for using the Kanguru Remote Management Console: Cloud Edition. Kanguru Remote Management Console: Cloud Edition (referred to throughout this manual as KRMC Cloud) is a revolutionary product that places a complete USB security policy into your hands giving you the ability to remotely manage USB flash drives from anywhere in the world. KRMC Cloud was designed to work specifically with Kanguru security drives.

Communication with KRMC Cloud is supported by the following devices:

Current Legacy

• Kanguru Defender Elite200 • Kanguru Defender V2

• Kanguru Defender Elite30 • Kanguru Defender Elite

• Kanguru Defender 2000 • Virtual Defender

• Kanguru Defender Basic+

• Kanguru Defender DualTrust

• Kanguru Defender HDD

• Kanguru Defender SSD

All communication with KRMC Cloud is routed through a secure encrypted tunnel to ensure that your information is protected. For more information regarding the communication protocols used by KRMC Cloud, please contact: Security@Kanguru.com

Important! Any Kanguru device that is configured to communicate with a KRMC Cloud account will be permanently bound to that KRMC Cloud account. Resetting the device will not unbind it. You can only stop communication by disabling KRMC Cloud on the device. For more information on disabling KRMC Cloud on your device, please refer to the device’s user manual.

Main features of KRMC Cloud

√ Remote data deletion √ Ability to modify or reset User Passwords √ Administrator level auditing of actions and events √ Ability to create groups consisting of multiple devices √ Ability to create multiple admin users (KRMC Cloud Pro only) √ Configurable offline settings √ Remote re-provisioning of devices for security policy enforcement and compliance √ Full feature reporting √ Log where devices are being used via IP address and hostname √ Log all system actions and events √ Incorporated asset management systems through unique identifiers √ Remotely disable lost or stolen devices √ Send messages to remote devices √ Full license management for both Anti-virus and KRMC licenses √ Remote action scheduling for present or future date and times √ Graphical Reports

System Requirements

2. System Requirements

Client requirements for Admins using KRMC Cloud

These requirements are for any systems that will be used to log in to the KRMC Cloud web interface.

• Supported browsers: Internet Explorer 9 or later, Google Chrome, Firefox 3.0 or later

• Minimum Resolution: 1024 x 800

• Fully functional internet / network connections

• Valid internet connection

• 32 MB of available local storage

• Minimum of 512 MB RAM

IMPORTANT! Kanguru Local Administrator (KLA) should NOT be used to set a master password on any device that will be used with KRMC Cloud. Using KLA to set the master password will cause incompatibilities with your device and Cloud functionality.

Client requirements for end users

These requirements are for any systems that a remotely managed Kanguru USB device will be connected to.

• Supported Operating Systems: ○ Windows

○ XP Home or Professional (Service Pack 2 is recommended)* ○ Vista (All versions) ○ 7 ○ 8 / 8.1 ○ Windows Server 2003

○ 32 & 64 bit compliant ○ Mac OS X 10.5 and above (compatible with Intel-based Macs only) ○ Linux Kernel 2.6.02 - 2.634 (Red Hat Enterprise Linux 5, Ubuntu 9/10, Open SUSE 11.1)

○ Note: Linux Red Hat users must have Super User or Root privileges

• Valid internet connection

• USB 2.0 or USB3.0 port

* In line with Microsoft’s End-of-Support announcement for Windows XP, Kanguru Solutions is ending support for its line of products running on the Windows XP platform. While our products have been quality tested internally on Windows XP, we cannot guarantee normal product operation on an unsupported OS.

Using KRMC Cloud / Logging into KRMC Cloud

3. Getting to Know KRMC Cloud

KRMC Cloud is a web based application that acts as the control center for your USB devices. Its intuitive design simplifies the way you manage your fleet of Kanguru drives. KRMC Cloud is accessed directly through your web browser. Once logged in to KRMC Cloud, you will be able to manage your USB devices remotely from anywhere with a computer that has internet connection.

3.1 Logging into KRMC Cloud

To login to the Management Console:

1. Open your web browser. The KRMC website is best viewed by using the latest version of Microsoft Internet Explorer, Google Chrome or Mozilla Firefox. Supported browsers and versions are described in chapter 2 System Requirements on p.7

2. Direct your browser to the Kanguru website at: www.kanguru.com and then click on the KRMC Cloud Login link located in the site’s navigation menu.

3. You will be directed to the KRMC Cloud Login page. Enter your registered e-mail and password and then click on the Login button. If you do not have an account setup yet, click on the Create an Account button and create your account first.

Logging into KRMC Cloud

4. Once you have logged in with your account information, you will be directed to your KRMC Cloud dashboard. You have now successfully logged into KRMC Cloud and will be directed to the KRMC Overview page.

Navigating KRMC Cloud

3.2 Navigating KRMC Cloud

You can easily navigate KRMC Cloud using the drop down menus located in the menu bar at the top of each page.

Each of the main sections of KRMC Cloud is listed in the horizontal menu bar at the top of every page. When you place your mouse cursor over each menu item, a drop down menu appears listing the options available for that section.

Directly below the menu bar is KRMC’s bread crumb navigation.

As you navigate further into KRMC Cloud, your bread crumb trail will show how you reached the current page. You can click on any section of the bread crumb navigation to easily navigate back to previous pages.

Note: Clicking on KRMC at the start of the bread crumb trail, or on the Home menu item, will return you to the KRMC Overview page.

Navigating KRMC Cloud

KRMC Menu Overview

The following is a list of the sections within KRMC Cloud and a brief description of their functions. More information regarding these functions is provided later on in this manual.

• Home: Takes you to the KRMC Overview page where you can view your last log-in date, the total number of devices registered with KRMC Cloud, the number of pending, successful, and failed actions.

• Device

○ Device List: View a list of your devices registered with KRMC Cloud. ○ Device Groups: Create and view groups of devices and administrator users. Note: multiple

administrators are only available to KRMC Cloud Pro users.

○ KRMC Licenses: View your KRMC Cloud licenses and the total number of valid, unassigned

licenses.

○ A/V Licenses: View the total number of anti-virus licenses registered with your account.

• Action

○ Create Global Action: Create an action that will be performed on all devices registered with

○ Pending Actions: View and edit details about any actions that have not been executed yet. ○ Successful Actions: View details about any actions that were executed. ○ Failed Actions: View details about any actions that could not be executed.

• Reports

○ Report Charts: View charts that help visualize information about system events. ○ System Events: View a log of user activity and remote actions.

• Settings

○ Master Password: Set or modify a device Master Password. The device Master Password

○ Administrators (KRMC Cloud Pro only) : Manage other KRMC administrators. This feature

your KRMC Cloud account.

can be used to access drives in a situation where the device user forgets their login password. This feature is only available to the KRMC Cloud Administrator who originally setup and configured the KRMC Cloud account.

is only available to the KRMC Cloud Administrator who originally setup and configured the KRMC Cloud account.

○ Support: Contains information about your system’s current system configuration, time zone

settings and information for contacting Kanguru’s Technical Support team. You can also change the password you use to login to KRMC Cloud from here.

○ User Manual: Download a digital copy of this user manual.

• Log Out: Log out of KRMC Cloud.

Filtering and Sorting Lists

3.3 Filtering and Sorting Lists

While navigating KRMC Cloud, some pages may return a long list of items. Most lists can be filtered and sorted in order to facilitate the search for relevant items.

Filtering Lists

Filtering allows you to define lists that display only items that meet your specified search criteria.

Clicking on the Filter button will populate a new list that matches your search criteria. Partial entries are acceptable. For example, if you are searching for a device that has “Defender” as part of its name, enter in “Defender” in the ‘Device Name’ field. When you apply the filter, any devices that contain “Defender” as part of the device name will be returned.

You can save a filter configuration for future use by clicking on the Save Filter button.

When you want to filter using the same filter configuration, simply click on the Load Filter button. A list of all saved filters appears and you can click on the name of the filter that you want to load.

Sorting Lists

Lists can be sorted by clicking on the column titles. Clicking on the column title will arrange the items in ascending order. Clicking on the column title again will arrange the items in descending order.

Filtering and Sorting Lists

Advanced Boolean Filters

By clicking on the Filters heading, you can toggle the advanced filters on or off. The advanced filters allow you to perform more precise searches by applying boolean logic that lets you omit or refine specific search terms.

The advanced boolean filters are available by clicking on the ‘Type’ drop down menu under each filter item.

Filter Type Description

Contains

Does not contain

Is equal to

Filter will return results that include the search term you entered in the ‘Value’ field.

Filter will return results that do not include the search term you entered in the ‘Value’ field.

Filer will return results that contain exactly the search term you entered in the ‘Value’ field.

Home / KRMC Overview page

4. Home / KRMC Overview page

When you login to KRMC, you are automatically directed to the KRMC Overview page. The KRMC Overview page provides you with details about the time of your last login, your devices, your licenses of any successful, pending and failed actions.

The notification area at the top of the KRMC Overview page will display important messages and other news from Kanguru Solutions.

Note: If this is your first time logging into KRMC Cloud, then you will also be displayed a message asking you to define a Master Password. Defining a Master Password is optional. If a Cloud Master Password is configured then all devices registered with your KRMC Cloud will be set with this Master Password.

The Device Menu

5. The Device Menu

The Device menu provides you with a list of options for viewing and managing your Defender devices.

• Device List ................................................. p.16

• Device Groups .......................................... p.23

• KRMC Licenses........................................ p.29

• A/V Licenses ............................................. p.30

Device List

5.1 Device List

The Device List page allows you to view and edit information for all the devices assigned to you, as well as schedule remote actions to be executed by your devices.

You can manually configure what information is displayed for all of your devices by clicking on the Edit button located on the Device menu bar above the Actions column.

A list appears displaying all the available options for information that can be displayed for your devices. Check off all of the options that you want displayed in the Devices list.

A list of all of your devices is displayed with the following information by default:

• Name – Name assigned to a device. Drives with their Device Name displayed in red font have been disabled. Note: A flag icon for that device.

• Description – Model of the Defender USB device.

• Application - The client application type running on the device.

• Validity - The total number of days that the assigned KRMC license is valid for.

• Last time seen – Date and time when the device was last seen by the server.

• Hostname – The name of the computer the device was connected to when last seen.

• IP - External/Internal IP address of the location the device was connected to last.

• Client Version - The current client application version the device is running.

• Serial Number - The unique serial number assigned to the device.

• Department - The department that the device belongs to (optional).

appears next to the device name if there is a pending action

• Actions

○

○ Run action – Create a remote action

○ Manage Settings – Manage device settings

Edit device – Add or modify device information

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