Kanguru Defender 2000 User Manual

Kanguru Defender 2000

User Manual

Notices and Information

NOTICES AND INFORMATION

Please be aware of the following points before using your Kanguru Defender 2000

Copyright © 2014 Kanguru Solutions. All rights reserved. Windows XP®, Windows Vista®, Windows 7® and Windows 8® are registered trademarks of Microsoft Inc. All other brands or product names are trademarks of their respective companies or organizations.

Kanguru Solutions will not be held responsible for any illegal use of this product nor any losses incurred while using this product. The user is solely responsible for the copyright laws, and is fully responsible for any illegal actions taken.

Customer Service

To obtain service or technical support for your system, please contact Kanguru Solutions Technical Support Department at 508-376-4245, or visit www.Kanguru.com for web support.

Legal notice

In no event shall Kanguru Solutions’ liability exceed the price paid for the product from direct, indirect, special, incidental, or consequential software, or its documentation. Kanguru Solutions offers no refunds for its products. Kanguru Solutions makes no warranty or representation, expressed, implied, or statutory, with respect to its products or the contents or use of this documentation and all accompanying software, and specifically disclaims its quality, performance, merchantability, or fitness for any particular purpose. Kanguru Solutions reserves the right to revise or update its products, software, or documentation without obligation to notify any individual or entity.

Export Law Compliance

Regardless of any disclosure made to Kanguru Solutions pertaining to the ultimate destination of the specific Kanguru product, you warrant that you will not export, directly or indirectly, any Kanguru product without first obtaining the approval of Kanguru Solutions and the appropriate export license from the Department of Commerce or other agency of the United States Government. Kanguru Solutions has a wide range of products and each product family has different license requirements relative to exports.

Defragmenting Flash Memory Warning

Do not attempt to defragment your Kanguru Defender Flash Drive. Flash memory does not need to be defragmented and does not gain any performance by doing so. Defragmenting your flash drive can actually degrade the flash memory which may reduce the drive’s total capacity and lifespan.

Table of Contents

1. Introduction .................................................................................................... 5

1.1 Package Contents ....................................................................................... 5

1.2 System Requirements ................................................................................ 5

1.3 Features ...................................................................................................... 6

1.4 Kanguru Defender 2000 Models ............................................................... 7

1.5 Technical Specifications ............................................................................ 7

2. Kanguru Defender Manager 2000 ................................................................ 8

2.1 Identifying the Device Edition .................................................................. 8

2.2 Running KDM2000 ................................................................................... 9

2.2.1 Running KDM2000 on Windows ..................................................... 9

2.2.2 Running KDM2000 on Mac OS X ................................................... 11

2.2.3 Running KDM2000 on Ubuntu Linux .............................................. 12

2.2.4 Running KDM2000 on Red Hat Enterprise Linux 5 ........................ 13

Table of Contents

2.3 The Setup Wizard ...................................................................................... 14

2.3.1 Selecting a Setup Language .............................................................. 14

2.3.2 Activating On-board Antivirus Protection (Windows only) ............. 15

2.3.3 Setting a Password ............................................................................ 16

2.3.4 KRMC Cloud .................................................................................... 17

2.3.5 Contact Info ...................................................................................... 18

2.3.6 Resetting the Device through the Setup Wizard ............................... 19

2.4 Unlocking the Security Partition ............................................................... 20

2.4.1 Resetting from the Login Screen ...................................................... 21

2.5 Using the Virtual Keyboard to Enter Your Password ................................ 22

2.6 Encrypting Files and Folders ..................................................................... 23

2.7 On-board Antivirus (Windows only) ......................................................... 24

2.7.1 Device Scan ........................................................................................ 25

2.7.2 Path Scan ............................................................................................ 26

2.7.3 File Scan ............................................................................................. 27

2.8 Changing Your Password........................................................................... 28

2.9 KRMC Cloud Settings .............................................................................. 29

2.10 Changing Languages ............................................................................... 30

2.11 Online Documentation ............................................................................. 31

2.12 About KDM2000 ..................................................................................... 31

2.13 Unmounting Your Defender 2000 ........................................................... 32

3. Updating Your Defender 2000 ....................................................................... 33

3.1 Updating Cloud edition drives ................................................................... 33

3.2 Updating KRMC enterprise edition drives ................................................ 33

3.3 Updating No-Comms edition drives .......................................................... 33

3.4 Verifying the download checksum ............................................................ 34

4. Safely Removing Your Kanguru Defender 2000 ......................................... 35

4.1 Safely Removing from Windows .............................................................. 35

4.2 Safely Removing from Mac OS X ............................................................ 36

4.3 Safely Removing from Linux .................................................................... 36

5. Warranty Information ...................................................................................37

6. Tech Support .................................................................................................. 37

Appendix A - Common Criteria Certified Versions ............................................. 38

Table of Contents

Appendix B - Proxy Support .................................................................................. 39

1. Introduction

The Kanguru Defender 2000 is a hardware encrypted, tamper proof USB flash drive. The Defender 2000 contains two partitions: a CD-ROM partition and a secure, encrypted partition. The CD-ROM partition contains the login application that will allow you to access the secured partition.

The Kanguru Defender 2000 flash drive secures your sensitive data using:

• 256-bit AES hardware encryption

• Secure password protection

1.1 Package Contents

Please check the contents of the package you received. If any of the parts listed below are missing, please contact Kanguru Solutions (508-376-4245) and you will be shipped replacement parts immediately.

• Kanguru Defender 2000 USB Flash Drive

• Quick Start Guide

• Registration Form

• USB Extension Cable (select models only)

Introduction

1.2 System Requirements

• 1 Available USB port (USB 2.0 Recommended)

• 256MB of internal DDR RAM or more

• 500MHz internal CPU or faster

• Operating Systems (32 and 64 bit compatible)

○ Windows XP SP3*, Windows Server 2003, Win Vista, Win 7, Win 8 ○ Max OS X 10.5 and above (Intel based Macs only) ○ Red Hat Enterprise Linux 5, Ubuntu 9/10, OpenSUSE 11.1 gnome ○ Linux Kernel 2.6.02 - 2.634

Note: Linux Red Hat users must have Super User or Root privileges in order to run KDM2000

* In line with Microsoft’s End-of-Support announcement for Windows XP, Kanguru Solutions is

ending support for its line of products running on the Windows XP platform. While our products have been quality tested internally on Windows XP, we cannot guarantee normal product operation on an unsupported OS.

1.3 Features

√ 256-bit AES hardware encryption √ FIPS 140-2 Certified √ Password protected data partition for your secure files √ Does NOT require Admin privileges (except with Red Hat Enterprise Linux 5) √ Driverless installation (Plug & Play) √ High-strength alloy housing √ Tamper-proof design √ On-board antivirus protection √ HIPAA Compliant √ Sarbanes Oxley Compliant √ GLB Compliant

Remote Management Capability

Features

The Kanguru Defender 2000 flash drive can be remotely managed using the Kanguru Remote Management Console (KRMC). KRMC is a web-based application that gives administrators a complete USB management system.

With KRMC you will be able to:

√ Create and manage a master password for your Defender drives √ Remotely delete all data on a target drive √ Schedule actions for present or future times √ Audit at administrator and super administrator level √ Locate devices via IP address (IP Address / network location) √ Locate devices via hostname √ Create remote policy modifications like:

○ Password Strength and Length (e.g. 10 characters: 2 upper, 2 numbers, etc) ○ Limit Invalid Login Attempts (e.g. 3 retries before drive is wiped) ○ Rate at which password should be changed (e.g. every 30, 60, or 90 days) ○ Change user password ○ Change master password

√ Create user groups

You Kanguru Defender 2000 does not come with KRMC enabled by default. For more information about KRMC, visit: https://www.kanguru.com/index.php/flash-management

Technical Specifications

1.4 Kanguru Defender 2000 Models

The Kanguru Defender 2000 comes in two models, depending on your drive’s capacity. Differences between the models are detailed in section 1.5 Technical Specifications on page 7.

1.5 Technical Specifications

General Specifications

Interface USB 2.0 (USB 1.1 compatible)

Encryption Features Hardware based 256-bit AES encryption

Windows Server 2003, Vista, 7, 8 Max OS X 10.5 and above (Intel based only)

OS Compatibility

Red Hat Enterprise Linux 5, Ubuntu 9/10, OpenSUSE 11.1 Linux Kernel 2.6.02 - 2.6.34 32 and 64 bit compatible

Write Cycles 10,000 write cycles / block

Data Retention 10 years or more

Operating Temp 0°C – 70°C

Humidity Range 20% - 90%

Shock Resistance 1000G Max

Vibration 15G Peak to Peak Max

4GB - 16GB Defender 2000 Specifications

Data Transfer Rate

Read: 30 MB/s Write: 20 MB/s

Weight 35g

Dimensions 72.6mm x 19.5mm x 9mm

Power (Read) Max Read: 5 VDC @ 122mA

Power (Write) Max Write: 5 VDC @ 182mA

32GB - 64GB Defender 2000 Specifications

Data Transfer Rate

Read: 30 MB/s Write: 20 MB/s

Weight 51g

Dimensions 77.3mm x 26.6mm x 9mm

Power (Read) Max Read: 5 VDC @ 150mA

Power (Write) Max Write: 5 VDC @ 266mA

Kanguru Defender Manager 2000/ Identifying the Device Edition

2. Kanguru Defender Manager 2000

Kanguru Defender Manager 2000 (KDM2000) is the client program preloaded on the Defender 2000’s CD-ROM partition. The user needs to login to KDM2000 in order to access the secure, encrypted partition. KDM2000 comes pre-installed on your Defender 2000. No installation on your PC is necessary.

2.1 Identifying the Device Edition

Users can open the version.ini file located in the CD-ROM partition to verify whether the device is running a Cloud edition, Enterprise edition or No-Comms edition client.

Open the version.ini file in a text editor and check the line for “Product Version” and check whether the product version number ends in - 2, - 3 or - 6 suffix.

Version suffix Edition Description

-2 Cloud edition The standard Defender model.

-3 Enterprise edition Enterprise edition devices have been configured to be able to communicate with KRMC Enterprise.

-6 No-Comms edition The No-Comms version is identical to the Cloud version but with all communication functionality disabled.

Some other general differences are identified below:

In KDM Cloud:

• Anti-Virus (AV) definitions are downloaded from Kanguru server. The list with the most current

definitions is received from the Kanguru Central Server (KCS).

• Cannot be managed by KRMC Enterprise

In KDM Enterprise:

• AV definitions are downloaded from a KRMC enterprise server.

• Devices must be provisioned using UKLA - setting device properties and exporting them to a .krm

file that is added in KRMC Enterprise.

• “Enterprise Edition” appears on the splash screen

In KDM No-Comms:

• There is no AV functionality.

• There is no communication to any network or internet server.

• All drive communications, including live updates for the KDM client software for the drive, are

disabled.

• The drive operates in a completely offline mode, and cannot be managed by KRMC.

Running KDM2000

2.2 Running KDM2000

The Kanguru Defender 2000 is compatible with multiple operating systems. Running the KDM2000 application can be different depending on the OS your computer is running.

2.2.1 Running KDM2000 on Windows

To run KDM2000 from a Windows operating system, simply connect your Defender 2000 to your computer through a USB port. The KDM2000 application should start automatically if Autorun is enabled.

If KDM2000 does not start automatically:

1. Open My Computer and open the Defender 2000’s CD-ROM partition named KDM2000. The drive letter (e.g. D:, E:, F:) will depend on your computer.

2. Double-click on the KDM2000.exe file to launch the KDM2000 application.

If it is your first time running KDM2000 you will need to complete the setup wizard in order to set your security password (see section 2.3 The Setup Wizard on page 14). If you have already setup your security password, you will be prompted to login (see section 2.4 Unlocking the Security Partition on page 20).

Caution! The KDM2000.exe file needs to remain on your Defender 2000’s CD-ROM partition at all times. Always run the application from the Defender 2000’s CD-ROM partition. Do not try to copy KDM2000 or run KDM2000 from your computer’s hard drive.

Note: Windows 7 users may not see the removable disk partition until you have logged into KDM2000. If you are running Windows 7 and for any reason need to see the removable disk before you log into KDM2000 please refer to the instructions on p.10.

Attention Windows 7 Users

Windows 7 users may not see the removable disk partition until you have logged into KDM2000 (see

section 2.4 Unlocking the Security Partition on page 20 for more information). This is normal.

If you are running Windows 7 and for any reason need to see the removable disk before you log into KDM2000, you will need to configure Windows in the following manner:

Note: This is user preference only. There is no need to configure Windows in order to use your Defender

2000.

1. From My Computer, click on the Organize tab and then select Folder and search options.

2. The Folder Options window appears. Scroll down to the option for Hidden Files and Folders and select Show hidden files, folders, and drives.

3. Click on the OK button to finish configuring Windows. The removable disk is now visible before you log into KDM2000.

Running KDM2000 on Mac OS X

2.2.2 Running KDM2000 on Mac OS X

To run KDM2000 from Mac OS X, connect your Defender 2000 to your computer through a USB port. A CD icon named ‘KDM2000’ will appear on the desktop. Double click on the KDM2000 icon to open it.

In the window that opens, double-click on the KDM2000.app file to launch the KDM2000 application.

Caution! The KDM2000.app file needs to remain on your Defender 2000’s CD-ROM partition at all times. Always run the application from the Defender 2000’s CD-ROM partition. Do not try to copy KDM2000 or run KDM2000 from your computer’s hard drive.

Note: The KDM2000 icon is not always displayed on the desktop. If you do not see the KDM2000 icon on your desktop, you can locate the KDM2000.app file on the CD-Rom partition through the Finder window.

Running KDM2000 on Ubuntu Linux

2.2.3 Running KDM2000 on Ubuntu Linux

To run KDM2000 from a Ubuntu Linux operating system, connect your Defender 2000 to your computer through a USB port. A ‘KDM2000’ icon will appear on the desktop. Double click on the KDM2000 icon to open it.

In the window that opens, double-click on the KDM2000 file to launch the KDM2000 application.

Caution! The KDM2000 file needs to remain on your Defender 2000’s CD-ROM partition at all times. Always run the application from the Defender 2000’s CD-ROM partition. Do not try to copy KDM2000 or run KDM2000 from your computer’s hard drive.

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Kanguru Defender 2000 User Manual

Specifications and Main Features

Frequently Asked Questions

User Manual