Read this user manual carefully before using the product. Pictures shown in
this manual are for reference only. Different models and specifications are
subject to real product.
This manual is only for operation instruction, please contact the local
distributor for maintenance assistance. The functions described in this
version were updated till March, 2019. In the constant effort to improve the
product, we reserve the right to make functions or parameters changes
without notice or obligation. Please refer to the dealers for the latest details.
FCC Statement
This equipment generates, uses and can radiate radio frequency energy
and, if not installed and used in accordance with the instructions, may cause
harmful interference to radio communications. It has been tested and found
to comply with the limits for a Class B digital device, pursuant to part 15 of
the FCC Rules. These limits are designed to provide reasonable protection
against harmful interference in a commercial installation.
Operation of this equipment in a residential area is likely to cause
interference, in which case the user at their own expense will be required to
take whatever measures may be necessary to correct the interference.
Any changes or modifications not expressly approved by the manufacture
would void the user’s authority to operate the equipment.
2
4x2 HDMI 2.0 Seamless Matrix Switcher
SAFETY PRECAUTIONS
• To ensure the best from the product, please read all instructions carefully
before using the device. Save this manual for further reference.
• Unpack the equipment carefully and save the original box and packing
material for possible future shipment.
• Follow basic safety precautions to reduce the risk of fire, electrical shock
and injury to persons.
• Do not dismantle the housing or modify the module. It may result in
electrical shock or burn.
• Using supplies or parts not meeting the products’ specifications may
cause damage, deterioration or malfunction.
• Refer all servicing to qualified service personnel.
• To prevent fire or shock hazard, do not expose the unit to rain, moisture
or install this product near water.
• Do not put any heavy items on the extension cable in case of extrusion.
• Do not remove the housing of the device as opening or removing
housing may expose you to dangerous voltage or other hazards.
• Install the device in a place with fine ventilation to avoid damage caused
by overheat.
• Keep the module away from liquids.
• Spillage into the housing may result in fire, electrical shock, or equipment
damage. If an object or liquid falls or spills on to the housing, unplug the
module immediately.
• Do not twist or pull by force ends of the cable. It can cause malfunction.
• Do not use liquid or aerosol cleaners to clean this unit. Always unplug the
power to the device before cleaning.
• Unplug the power cord when left unused for a long period of time.
• Information on disposal for scrapped devices: do not burn or mix with
general household waste, please treat them as normal electrical wastes.
11. Troubleshooting and Maintenance ......................................................................... 50
12. Customer Service ........................................................................................................... 51
5
4x2 HDMI 2.0 Seamless Matrix Switcher
1. Product Introduction
Thanks for choosing the SCU42TS 4x2 multi-format seamless presentation
matrix switcher with one TPUH610SR receiver! The matrix switcher simplifies
meeting room and presentation space system integration by providing three
HDMI inputs, one USB-C input, one HDMI output and one HDBaseT output
with one HDMI loop output. It also provides external one audio input to be
embedded in the first HDMI input. Moreover, it provides one MIX audio input
and one MIC audio input for global audio.
The matrix switcher provides true 4K scaling up to 4K@60Hz@4:4:4. Both
inputs and outputs are capable of providing 4K@60Hz@4:4:4 signals. The
HDBaseT output provides an innovative solution allowing transmission of
HDMI 2.0 signals over a CATx cable while ensuring very high, original image
quality. It is designed for use with the TPUH610SR receiver. The USB-C input is
ideal for AV interfacing with newer MacBook, Chromebook, and Windows PC,
as well as smart phones and tablets.
The matrix switcher supports auto switching on HDMI, HDBaseT with HDMI
loop outputs based on TMDS activity signals sensing. It also allows users to
control system functionality via Web GUI, RS232, IR and CEC.
The matrix switcher is designed to be the central component of AV system. It
is ideal for applications where multiple signals with different resolutions must
be optimized for displays. It is also suitable for presentation spaces where two
displays are needed.
1.1 Features
• 4x2 HDMI 2.0 seamless presentation switcher with matrix outputs.
• HDMI 2.0 and HDCP 2.2 compliant. The video resolution can up to
4K@60Hz 4:4:4.
• Supports video resolution down-scaling and up-scaling, 1080P, 1920x1200P,
4K@30Hz, 4K@60Hz can be selected for HDMI and HDBaseT outputs.
• Supports auto switching.
• Features a mirrored HDMI output for HDBaseT output.
• Visually lossless video de-compression and compression for HDMI signals
transmission up to 40m at 4K and 70m at 1080P on HDBaseT output.
• HDBaseT output support 24V PoC.
• One external L+R balanced audio input can be embedded in the first HDMI
input.
• One MIX input and one MIC input for audio mixing.
• One L+R balanced audio output and one digital SPDIF audio output for
audio de-embedding.
6
4x2 HDMI 2.0 Seamless Matrix Switcher
• MIX, MIC and output audio volume control.
• Supports ARC.
• Independent audio adjustment.
• Smart EDID management.
• Controllable via front panel buttons, RS232 local and pass-through, IR
local and pass-through, TCP/IP, CEC and on OSD.
1.2 Package List
Matrix Switcher• 1x SCU42TS 4x2 HDMI 2.0
Seamless Matrix Switcher
• 2x Mounting Ears with 6 Screws
• 4x Plastic Cushions
• 1x IR Remote
• 1x IR Receiver (for IR EYE)
• 1x 3-pin Terminal Block
• 3x 5-pin Terminal Blocks
• 1x RS232 Cable (3-pin to DB9)
• 1x Power Adaptor (24V DC
2.71A)
• 1x Power Cord
HDBaseT Receiver• 1x TPUH610SR HDBaseT
Receiver
• 2x Mounting Ears with 4 Screws
• 4x Plastic Cushions
• 1x 3-pin Terminal Block
• 1x User Manual
Note:Please contact your distributor immediately if any damage or defect in
the components is found.
7
4x2 HDMI 2.0 Seamless Matrix Switcher
2. Specification
2.1 SW-HDSC42D4K Matrix Switcher
Video Input
Video Input(3) HDMI, (1) USB-C
Video Input Connector(3) Type-A female HDMI, (1) Type-C USB 3.0
Video Input Video ResolutionHDMI: Up to 4Kx2K@60Hz 4:4:4 8bit
USB-C: Up to 4Kx2K@30Hz
Video Output
Video Output(1) HDMI, (1) HDBaseT with (1) HDMI loop
Video Output Connector(2) Type-A Female HDMI, (1) RJ45
Video Output Video ResolutionHDMI: Up to 4Kx2K@60Hz 4:4:4
Extender: Up to 4Kx2K@60Hz 4:4:4, supports
4K to 1080p down-scaling
HDMI VersionUp to 2.0
HDCP VersionUp to 2.2
Audio Input
Audio Input(1) External balanced audio (L+R) for 1.HDMI
Power SupplyInput:100V~240V AC; Output:24V DC 1.25A
Power Consumption12W (Max)
Dimension (W*H*D)40mm x 19.5mm x 84mm
Net Weight290g
1080P ≤ 20m
4K@60Hz ≤ 131 feet (40 meters)
11
4x2 HDMI 2.0 Seamless Matrix Switcher
1
2
3
4
5
3. Panel Description
3.1 Matrix Switcher Front Panel
1. HDMI 2. HDMI 3. HDM I
1. Power LED: The LED illuminates red when the device is powered on.
2. SOURCE: Total five buttons with blue backlight.
• 1. HDMI input selector / Left Key for On Screen Display control (OSD).
• 2. HDMI input selector / Right Key for OSD.
• 3. HDMI input selector / Up Key for OSD.
• 4. USB-C input selector / Down Key for OSD. Auto switching mode
selector. Press this to enter or exit auto switching mode. / Press and
hold it at least 2 seconds to enable OSD menu.
3. OUTPUTS: Two buttons with blue backlight.
• 1. HDMI output selector.
• 2. HDBT output selector.
4. RESOLUTION: Two output video resolution selectors. Press the
• 1. HDMI or
• 2. HDBT button repeatedly to cycle through the four video
resolutions. A series of four LEDs, one of which illuminates blue to
indicate which resolution is selected.
5. VOLUME:
• Press the volume knob in to toggle among MIX, MIC and AUDIO OUT
audio control, and the corresponding LED will illuminate blue.
• Rotate the knob to increase or decrease the volume of the selected
audio.
• Press and hold the knob at least three seconds to mute the selected
audio. Rotate the knob to unmute.
12
4x2 HDMI 2.0 Seamless Matrix Switcher
1
2
3
4
3.2 Matrix Switcher Rear Panel
L R
1.HDMI2.HDMI3.HDMI4.USB-C1.HDMI
AUDIO
OUTPUTSAUDIO INPUTSCONTROL
2.HDBT
2.HDMI
L R
L R
SPDIFIR EYEIR IN IR OUT
AUDIO
Phantom (48V)
ON OFF
MIX
MIC
Tx Rx
FIRMWARE RS232
1. INPUTS: Total four video inputs and one audio input.
• 1. HDMI: Type-A female HDMI port to connect the HDMI source. One
external balanced audio input (5-pin) can be embedded in the HDMI
input.
• 2. HDMI: Type-A female HDMI port to connect the HDMI source.
• 3. HDMI: Type-A female HDMI port to connect the HDMI source.
• 4. USB-C: Type-C USB port to connect the device with SlimPort
output, e.g. Macbook.
2. OUTPUTS:
• 1. HDMI: Type-A female HDMI port to connect the display device.
• 2. HDBT: RJ45 port to connect the TPUH610SR receiver to transmit
AV signal, IR and RS232 control signal. The HDBT output supports
24V PoC.
• 2. HDMI: Type-A female HDMI loop output port to connect the display
device.
Note: The 2.HDMI and 2.HDBT ports output the same signal.
• SPDIF: Toslink connector to connect speaker or amplifier for HDMI
OUT (default) or HDBT OUT audio de-embedding, or it is used for
ARC audio output from TPUH610SR receiver.
• AUDIO: 5-pin terminal block to connect speaker or amplifier for HDMI
OUT (default) or HDBT OUT audio de-embedding.
3. AUDIO INPUTS:
• MIX: 5-pin terminal block to connect the audio source for global
audio mixing.
• MIC: Microphone audio input for global audio mixing.
DC 24V
Put the Phantom (48V) switch in ON position, the 3-pin terminal
block to connect condenser microphone.
Put the Phantom (48V) switch in OFF position, the 3-pin terminal
block to connect dynamic microphone.
13
4x2 HDMI 2.0 Seamless Matrix Switcher
4. CONTROL:
• IR IN: 3.5mm jack to connect the IR receiver for IR pass-through.
• IR OUT: 3.5mm jack to connect the IR emitter for IR pass-through.
• IR EYE: 3.5mm jack to connect IR receiver to control the switcher
by the IR remote.
• FIRMWARE: Type-A USB port for firmware upgrade.
• RS232: 3-pin terminal block to connect the control device (e.g.
PC) to control the switcher by sending RS232 commands. It also
supports RS232 pass-through control.
• TCP/IP: RJ45 port to connect the control device (e.g. PC) to
control the switcher by GUI.
5. DC 24V: DC connector for the power adapter connection.
14
1
2
3
4
5
6
7
8
911
10
4x2 HDMI 2.0 Seamless Matrix Switcher
3.3 Extender Receiver Front and Rear Panel
1. Power LED: The LED illuminates red when power is applied.
2. ARC Mode: Press the button with a paper clip or other sharp tool to
enable ARC mode, then the left LED will illuminate blue. Press it again to
exit ARC mode and the LED will turn off. ARC mode also can be enabled/
disabled by sending RS232 commands.
5. HDMI Out: Type-A female HDMI output port to connect to a display
(e.g.TV)
6. Audio Breakout: When ARC mode is OFF, the Toslink connector should
be connected to speakers or an amplifier for HDMI source audio deembedding. Note that if ARC mode is ON, this port has no audio output.
7. IR In: 3.5mm jack to connect the IR receiver for IR pass-through
8. IR Out: 3.5mm jack to connect the IR emitter for IR pass-through
9. RS232: 3-pin terminal block to connect the RS232 control device (e.g.,
PC) or a third-party device to be controlled
10. HDBT In: RJ45 port to connect the HDBT output port of switcher/
transmitter via CATx Ethernet cable. The LINK LED will illuminate orange
when there is a valid Extender link between the switcher/transmitter and
the receiver. The HDCP LED illuminates green when the video contains
HDCP content.
11. DC 24V: DC connector for the power adapter connection. If the switcher/
transmitter is connected to the power adaptor, the receiver does not
need to connect to the power adaptor since the HDBT output port of the
switcher/transmitter supports 24V PoC output.
15
4x2 HDMI 2.0 Seamless Matrix Switcher
Speaker
Projector
4. System Connection
4.1 Usage Precautions
• Make sure all components and accessories are included before
installation.
• The system should be installed in a clean environment with
proper temperature and humidity.
• All of the power switches, plugs, sockets, and power cords
should be insulated and safe.
• All devices should be connected before turning on power.
4.2 System Diagram
The following diagram illustrates the switcher’s input and output connections:
HDMI:
Audio:
USB-C:
Control:
Ethernet:
HDBaseT:
Game Console
Audio Player
Blu-Ray
Laptop
INPUTSOUTPUTSAUDIO INPUTSCONTROL
L R
2.HDMI 3.HDMI
1.HDMI
AUDIO
2.HDMI
1.HDMI
4.USB-C
L R
L R
Phantom (48V)
2.HDBT
SPDIF
ON OFF
MIC
AUDIO
MIX
Tx Rx
DC 24V
FIRMWARE
IR EYEIR IN
RS232
IR OUT
Wireless RouteriPad
Central
Control System
OK
5. HDMI4. HDMI 6. VGA
2. HDBT BLACK
IR Receiver Remote
MacBooK
LINKHDCP
4K TV
Tx Rx
HDMI 2.0 Receiver
Soundbar
STEREO BRI DGE
MIC
Amplifier
MONO
RS232
Tx Rx
IR
MIC
48V
LINE
L R
1 2
INPUTS
MIC
4.3 RS232 Connection
The switcher supports RS232 local control and RS232 pass-through, and the
receiver supports RS232 pass-through. There are five modes of RS232 control
connection as described below:
1. Connect a PC to the switcher’s RS232 port to control the switcher by
sending RS232 commands. Please refer to chapter 8. RS232 Control for
more details.
2. Connect a PC to the receiver’s RS232 port to control the switcher by
sending RS232 commands.
3. Connect a PC to the switcher’s RS232 port to control, via RS232
commands, a far-end third-party device (e.g., projector) which is
connected to the receiver’s RS232 port.
4. Connect a PC to the receiver’s RS232 port to control, via RS232
16
4x2 HDMI 2.0 Seamless Matrix Switcher
commands, a local third-party device which is connected to the
switcher’s RS232 port.
5. Connect a third-party device to the switcher’s RS232. The third-party
device can be controlled by sending RS232 commands via the GUI’s
RS232 Control tab. Refer to section 7.7 RS232 Control Tab for more
details.
4.4 IR Connection
The switcher provides an IR EYE port for switcher control and provides IR
IN and IR OUT ports to be used together with the receiver’s IR In and IR Out
ports for source or display device control.
1. Connect the IR receiver to the switcher’s IR EYE port to control the
switcher via the IR remote.
2. Control the far-end display device: Connect the IR receiver to the
switcher’s IR IN port, then connect the IR emitter to the receiver’s IR Out
port. A display device that is connected to the receiver can be controlled
from the local switcher by its IR remote.
3. Control the local source device: Connect the IR receiver to the receiver’s
IR In port, then connect the IR emitter to the switcher’s IR OUT port. A
source device that is connected to the switcher can be controlled from
the far-end receiver by its IR remote.
5. Button Control
5.1 Manual Switching
When the switcher is in manual switching mode, the AUTO button’s LED
turns off. Follow these steps to select the output channel’s input source.
1. Press any one of the four input buttons to select the input source. The
corresponding button’s LED turns blue.
2. Press either the 1.HDMI or 2.HDBT output button to select an output
channel. The corresponding button’s LED turns blue.
3. Press the input button again to confirm the selected setting; otherwise, it
will automatically confirm after three seconds.
5.2 Auto Switching
Follow these steps to enable auto switching mode for 1.HDMI or 2.HDBT
output.
1. Press AUTO. The button’s LED will turn blue.
2. Press either the 1.HDMI or 2.HDBT output button. The corresponding
button’s LED will turn blue.
3. Press the AUTO button again to confirm the selected setting; otherwise,
17
4x2 HDMI 2.0 Seamless Matrix Switcher
it will automatically confirm after three seconds.
4. Repeat the preceding three steps to exit auto mode. The input source will
remain the current setting.
Note: The AUTO button LED illuminates blue when the 1.HDMI output is in
auto mode or the 2.HDBT output in auto mode.
When in auto mode, the switcher will switch according to the following rules:
• The switcher will switch to the first available active input starting at
input 1.
• New input: The switcher will automatically select the new input after
it detects a new input.
• Reboot: If power is restored to the switcher, it will automatically
reconnect to the input that was selected before the switcher was
powered off.
• Source removed: When an active source is removed, the switcher will
switch to the first available active input starting at the 1.HDMI input.
• In auto mode, the input source also can be switched by following the
manual switching steps.
5.3 Switching Status Query
• Press any input button to determine its corresponding output channel.
• Press any output button to determine its corresponding input channel.
Example: The 2.HDMI input is switched to HDMI OUT.
Press the 2.HDMI input button. The 2.HDMI source button and the 1.HDMI
output button will illuminate blue for 3 seconds.
Press the 1.HDMI output button. The 2.HDMI source button will illuminate blue
for 3 seconds.
5.4 Resolution Selection
Press the 1.HDMI or 2.HDBT button in the RESOLUTION area repeatedly to
cycle through the four video resolutions. This will illuminate one of the four
blue LEDs to indicate which resolution is selected.
5.5 Volume Control
Press the volume knob to select MIX, MIC, or AUDIO OUT for audio
adjustment. The corresponding LED will illuminate blue and stay illuminated.
• Turn the volume knob in a clockwise direction to increase the sound
volume.
• Turn the volume knob in a counter-clockwise direction to decrease
the sound volume.
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4x2 HDMI 2.0 Seamless Matrix Switcher
10
• Press and hold the volume knob at least three seconds to mute the
selected audio. Rotate the volume knob to unmute the selected audio.
6. IR Remote Control
Connect the IR receiver to the IR EYE port. Use the IR remote as described
below to control the switcher.
1. Select the input source.
2. Press AUTO to enable auto switching
mode, then select the output channel.
3. Select the output channel.
1
3
4. USB-C
2. HDBTBLACK
OK
4. Press BLACK, then select the output
channel to make it output a black
2
screen.
5. Enable/Disable the OSD menu.
4
6. Confirm and Navigation buttons: OK,
UP, DOWN, LEFT, and RIGHT for the
OSD menu
7. Return to the previous OSD menu.
6
5
8
8. MIX input audio control: Mute, Volume
7
9
Down, and Volume Up
9. HDMI output audio control: Mute,
Volume Down, and Volume Up
10. HDBT output audio control: Mute,
Volume Down, and Volume Up
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4x2 HDMI 2.0 Seamless Matrix Switcher
7. GUI Control
A GUI allows the switcher to be controlled via TCP/IP. The default IP settings are:
IP Address: 192.168.0.178
Subnet Mask: 255.255.255.0
Type 192.168.0.178 in an internet browser to display the following log-in webpage:
Username: admin
Password: admin
Type the username and password, then click Login to display the video
switching webpage.
20
4x2 HDMI 2.0 Seamless Matrix Switcher
7.1 Video Switching Tab
• HDMI OUTPUT: Switch the selected input source to HDMI output.
Click AUTO to enable/disable auto switching mode.
• HDBT OUTPUT: Switch the selected input source to HDBT output.
Click AUTO to enable/disable auto switching mode.
• Preset: Save the current routing status to preset 1~6, or recall a
previously saved preset.
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4x2 HDMI 2.0 Seamless Matrix Switcher
7.2 Resolution Selection Tab
• HDMI OUTPUT: Select the HDMI output video resolution.
• HDBT OUTPUT: Select the HDBT output video resolution.
• Confirm: Click Confirm to save your selected HDMI OUTPUT and HDBT
OUTPUT settings.
22
4x2 HDMI 2.0 Seamless Matrix Switcher
7.3 Audio Control Tab
7.3.1 Audio Input
• HDMI IN:
1. Source: Select the HDMI audio stream of the source device for the
1.HDMI input.
2. Embedded: Select the external balanced audio (5-pin) to be
embedded in the 1.HDMI input.
• MIC: MIC input audio volume control (Volume Down, Volume Up, Mute/
Unmute).
23
4x2 HDMI 2.0 Seamless Matrix Switcher
7.3.2 Audio Output
• HDMI Output: Select the MIX or MIC input audio to mix with the HDMI
output audio, then use the volume bar and buttons to control the audio
output.
• HDBT Output: Select the MIX or MIC input audio to mix with the HDBT
output audio, then use the volume bar and buttons to control the audio
output.
• SPDIF Output: Select the audio source for the SPDIF output.
1. RX ARC: Select the ARC audio from the receiver.
2. HDMI OUT: Select the HDMI OUT audio to be de-embedded by the
SPDIF output port.
3. HDBT OUT: Select the HDBT OUT audio to be de-embedded by the
SPDIF output port.
• L+R Output: Select the HDMI OUT or HDBT OUT audio to be deembedded by the L+R audio output port.
24
4x2 HDMI 2.0 Seamless Matrix Switcher
7.4 Configuration
7.4.1 PoC Setting
• Turn on or turn off PoC for the HDBT Output port.
25
4x2 HDMI 2.0 Seamless Matrix Switcher
7.3.2 Audio Output
• Select the compatible built-in EDID for the selected input source.
• To upload user-define EDID, follow these steps:
Step 1: Prepare the EDID file (.bin) on the control PC.
Step 2: Select User-defined.
Step 3: Click the box, then select the EDID file (.bin) to upload.
Step 4: Click Confirm to upload the user-defined EDID.
26
4x2 HDMI 2.0 Seamless Matrix Switcher
7.5 CEC Control Tab
If the input source devices and display devices support CEC, they can be
controlled by the following control buttons.
1. Source Control
• Select the input source which needs to be controlled, then press the desired
function buttons.
27
4x2 HDMI 2.0 Seamless Matrix Switcher
2. Display Control
• Select the output display which needs to be controlled, then press the
desired function buttons.
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4x2 HDMI 2.0 Seamless Matrix Switcher
3. User-defined CEC Functions
The switcher supports user-define CEC functions. A CEC command can be
edited and saved in each Trigger box.
• Select the input source, then type a CEC command in the Trigger 1 or
Trigger 2 box to control the selected source.
• Select the output display, then type a CEC command in the Trigger 1 or
Trigger 2 box to control the selected display.
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4x2 HDMI 2.0 Seamless Matrix Switcher
7.6 Tags Setting Tab
• INPUTS: You can modify the label for each input source.
• Preset: You can modify the label for each preset.
30
4x2 HDMI 2.0 Seamless Matrix Switcher
7.7 RS232 Control Tab
• Select Local or HDBT Out control mode.
• Local: Send RS232 commands to control the local third-party device that is
connected to the RS232 port of the switcher.
• HDBT Out: Send RS232 commands to control the far-end third-party
device (e.g., projector) that is connected to the RS232 port of the Extender
Receiver.
• Select HEX or ASCII format.
• Baud Rate: Select a baud rate of 2400, 4800, 9600, 19200, 38400, 57600,
or 115200.
• Command Ending: Select NULL, CR, LF, or CR+LF.
• Command: Type a command in this textbox that will be sent to the third-
party device. Click Send to send the command to the third-party device.
• Trigger On: Type a Power On command in this textbox to turn on the thirdparty device. Click Send to send the Power On command to the third-party
device.
• Trigger Off: Type a Power Off command in this textbox to turn off the thirdparty device. Click Send to send the Power Off command to the third-party
device.
• Save: Click Save to save the RS232 Control settings.
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4x2 HDMI 2.0 Seamless Matrix Switcher
7.8 Network Setting Tab
• Select DHCP (Dynamic Host Configuration Protocol) or Static IP.
• When Static IP is selected, you can modify the static IP Address, Subnet
Mask, and Gateway.
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4x2 HDMI 2.0 Seamless Matrix Switcher
7.9 Security Setting Tab
• Credentials: Use the Password box to modify the login password. Click
Confirm to change the password.
• Front Panel Lock: Select ON or OFF to lock or unlock the front panel
buttons.
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4x2 HDMI 2.0 Seamless Matrix Switcher
7.10 GUI Upgrade
Visit http://192.168.0.178:100 to upgrade the GUI.
Type the username and password (the same as the GUI log-in setting; if you
modified the password, it will be active only after rebooting) to login to the
configuration interface. Then, click Administration in the source menu to access Upload Firmware as shown below:
Select the desired firmware update file and press Apply. This will start the
upgrade process.
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4x2 HDMI 2.0 Seamless Matrix Switcher
8. RS232 Control
Use an RS232 cable to connect the RS232 port to a control device (e.g., PC). The
switcher can be controlled by sending RS232 commands.
8.1 RS232 Control Software
• Installation: Copy the control software file to the control PC.
• Uninstallation: Delete all the control software files in the corresponding file
path.
Basic Settings:
Connect all of the desired input devices and output devices to the switcher. Then
connect the switcher to a PC on which the RS232 control software is installed.
On the PC, double-click the appropriate software icon to run the RS232 control
software.
Here is an example that uses the CommWatch.exe software:
35
4x2 HDMI 2.0 Seamless Matrix Switcher
The CommWatch.exe main view is shown below:
Set the appropriate parameters for the COM number, bound rate, data bit, stop
bit, and parity bit. Next, use the command sending area to send commands via
RS232.
36
4x2 HDMI 2.0 Seamless Matrix Switcher
8.2 RS232 Commands
Communication protocol: RS232 Communication Protocol
Baud rate: 9600 Data bit: 8 Stop bit: 1 Parity bit: none
Note:
• In the commands, “[”and “]” surround user-selected portions of a
command. Do not type these brackets during actual operation.
• Type each command carefully; they are case-sensitive.
8.2.1 System Control
CommandDescriptionCommand Exam-
ple and Feedback
#SYS_SET_DEVICE_
MODLE ****
#SET_PWR_STATE ON
#SET_PWR_STATE
OFF
#GET_PWR_STATE
#SET_KEYPAD_LOCK
ON
#SET_KEYPAD_LOCK
OFF
#GET_KEYPAD_LOCK
#GET_DEVICE_TYPE
#GET_DEVICE_IPADDR
#FACTORY_RESET
#GET_DEVICE_FIRMWAREINF
Rename the system’s model
to ****.
Turn on the system.@PWR_STATE
Put the system in standby
mode.
Get the system’s power
status.
Lock the front panel buttons.
Unlock the front panel buttons.
Get the front panel buttons’
locking status.
Get the system’s model.@KEYPAD_LOCK
Get the GUI’s IP address.@KEYPAD_LOCK
Reset the system to factory
default values.
Get the system’s firmware
version.
#SYS_SET_DEVICE_MODLE
SCU42TS
SCU42TS
PWON
@PWR_STATE
PWOFF
@PWR_STATE
PWON
@PWR_STATE
PWOFF
@KEYPAD_LOCK
ON
@KEYPAD_LOCK
OFF
ON
OFF
SCU42TS
@IP_ADDR:
192.168.0.178
37
4x2 HDMI 2.0 Seamless Matrix Switcher
#SET_PORT_RELAY 01
ON
#SET_PORT_RELAY 01
OFF
#GET_PORT_RELAY 01
#SET_BADURATE_MODE
[PARAM]
#UPDATE_MODE MAIN
[PARAM]
#UPDATE_MODE HDCP22
[PARAM]
Turn on PoC for the HDBT
output port. This causes the
receiver to be powered by the
switcher via PoC.
Turn off PoC for the HDBT
output port.
Get the system’s PoC status.@PORT_RELAY 00
Set the baud rate of the
switcher to
[PARAM].
[PARAM]=01~07
[PARAM]Baud Rate
01
02
03
04
05
06
07
Upgrade the 3458 IC of port
[PARAM].
[PARAM]=01~04 (input port).
[PARAM]=05~06 (output port).
Upgrade the HDCP 2.2 of port
[PARAM].
[PARAM]=01~04 (input port).
[PARAM]=05~06 (output port).
2400
4800
9600
19200
38400
57600
115200
@PORT_RELAY 01
ON
@PORT_RELAY 01
OFF
@PORT_RELAY 01
#SET_BADURATE_
MODE 05
8.2.2 Video Switching
CommandDescriptionCommand Example and
#SET_AUTO_SWITCH
[PARAM] ON
Enable the auto switching
mode for the HDMI or
HDBT output.
[PARAM] = 01 (HDMI)/02
(HDBT)
Feedback
#SET_AUTO_SWITCH 01
ON
@AUTOSWITCH 01 ON
38
4x2 HDMI 2.0 Seamless Matrix Switcher
CommandDescriptionCommand Example and
#SET_AUTO_SWITCH
[PARAM] OFF
#GET_AUTO_SWITCH
#SET_AV [INPARAM]
TO [OUTPARAM1]
[OUTPARAM2]…
#GET_AV
#GET_AV OUT [PARAM]
#GET_AV IN [PARAM]
Disable the auto switching
mode for the HDMI or
HDBT output.
[PARAM] = 01 (HDMI)/02
(HDBT)
Get the auto switching
mode of the HDMI and
HDBT outputs.
Switch input [INPARAM]
to output [OUTPARAM1]
[OUTPARAM2]…
[INPARAM]=01 ~ 04
[OUTPARAM1]
[OUTPARAM2]…= 01 ~ 02,
ALL
Get the input channel on
output channel one by one.
Get the input channel
on output [PARAM].
[PARAM]=01~02.
Get the output channel
on input [PARAM].
[PARAM]=01~04.
Feedback
#SET_AUTO_SWITCH 01
OFF
@AUTOSWITCH 01 OFF
@AUTOSWITCH 01 ON
@AUTOSWITCH 02 OFF
#SET_AV 01 TO 02
#SET_AV 01 TO 01 02
#SET_AV 04 TO ALL
@AV 01 TO 02
@AV 01 TO 01 02
@AV 04 TO ALL
@Video&Audio
OUT 01 02
IN 04 04
#GET_AV OUT 01
@AV 01 TO 01
#GET_AV IN 01
@AV 01 TO 01 02
8.2.3 Preset Settings
CommandDescriptionCommand Example and
#SAVE_PRESET_MODE
[PARAM]
#RECALL_PRESET_MODE
[PARAM]
#CLR_PRESET_MODE
[PARAM]
Store the current switching
status in preset [PARAM].
[PARAM]=01~ 10.
Recall preset [PARAM].
[PARAM]=01~ 10.
Clear preset [PARAM].
[PARAM]=01~ 10.
Feedback
#SAVE_PRESET_MODE 01
@SAVE_PRESET_MODE 01
@RECALL_PRESET_
MODE 04
@Video&Audio
OUT 01 02
IN 01 03
#CLR_PRESET_MODE 01
@CLEAR_PRESET_MODE
01
39
4x2 HDMI 2.0 Seamless Matrix Switcher
8.2.3 Preset Settings
CommandDescriptionCommand Example and
#SAVE_PRESET_MODE
[PARAM]
#RECALL_PRESET_MODE
[PARAM]
#CLR_PRESET_MODE
[PARAM]
Store the current switching
status in preset [PARAM].
[PARAM]=01~ 10.
Recall preset [PARAM].
[PARAM]=01~ 10.
Clear preset [PARAM].
[PARAM]=01~ 10.
Feedback
#SAVE_PRESET_MODE 01
@SAVE_PRESET_MODE 01
#RECALL_PRESET_MODE
04
@RECALL_PRESET_
MODE 04
@Video&Audio
OUT 01 02
IN 01 03
#CLR_PRESET_MODE 01
@CLEAR_PRESET_MODE
01
8.2.4 Audio Control
CommandDescriptionCommand Example and
#SET_IIS_SEL [PARAM]
#GET_IIS_SEL
#SET_SPDIF_SEL
[PARAM]
#GET_SPDIF_SEL
Set the audio source of the
audio output (L+R) port to
[PARAM].
[PARAM]=01 ~ 02
01=HDMI output audio
02=HDBT output audio
Get the audio source of
the audio output (L+R)
port.
Set the audio source of
the SPDIF output port to
[PARAM].
[PARAM]=01 ~ 03
01=HDMI output audio
02=HDBT output audio
03=ARC audio from
receiver
Get the audio source of
the SPDIF output port.
Feedback
#SET_IIS_SEL 01
@IIS_AUDIO 01
@IIS_AUDIO 01
#SET_SPDIF_SEL 01
@SPDIF_AUDIO 01
@SPDIF_AUDIO 01
40
4x2 HDMI 2.0 Seamless Matrix Switcher
CommandDescriptionCommand Example and
#SET_AUDIO_ARC ON
#SET_AUDIO_ARC OFF
#SET_AV_MUTE [PARAM]
ON
#SET_AV_MUTE [PARAM]
OFF
#GET_AV_MUTE [PARAM]
#SET_VOL [PARAM1]
[PARAM2]
Enable ARC mode for the
TPUH610S receiver.
Disable ARC mode for the
TPUH610S receiver.
Mute the audio [PARAM].
[PARAM]=01~05, ALL
01=HDMI output audio
02=HDBT output audio
03=MIX audio
04=MIC audio
05=L+R audio
ALL=All audio
Get the output status of
[PARAM] audio.
[PARAM]=01~05, ALL
01=HDMI output audio
02=HDBT output audio
03=MIX audio
04=MIC audio
05=L+R output audio
ALL=All audio
Set the volume of
[PARAM1] audio to
[PARAM2].
[PARAM1]=01~05
01=HDMI output audio
02=HDBT output audio
03=MIX audio
04=MIC audio
05=L+R output audio
[PARAM2]=0~60
Feedback
@SET_AUDIO_ARC ON
@SET_AUDIO_ARC OFF
#SET_AUDIO_MUTE 01
ON
#SET_AUDIO_MUTE ALL
ON
@AUDIO_MUTE 01 ON
@AUDIO_MUTE ALL ON
#SET_AUDIO_MUTE 01
OFF
#SET_AUDIO_MUTE ALL
OFF
@AUDIO_MUTE 01 OFF
@AUDIO_MUTE ALL OFF
#GET_AUDIO_MUTE 01
#GET_AUDIO_MUTE ALL
@AUDIO MUTE 01 ON
@AUDIO MUTE
OUT 01 02 03 04 05
STA 01 01 01 01 01
#SET_VOL 01 60
@VOL HDMI 60
41
4x2 HDMI 2.0 Seamless Matrix Switcher
#GET_VOL [PARAM]
#SET_AUDIO_EMBEDDED
ON
#SET_AUDIO_EMBEDDED
OFF
#GET_AUDIO_EMBEDDED
01
#SET_AUDIO_MIX
[PARAM1] [PARAM2]
#GET_AUDIO_MIX
[PARAM]
#SET_AUDIO_MIC
[PARAM1] [PARAM2]
#GET_AUDIO_MIC
[PARAM]
Get the audio volume of
output [PARAM].
[PARAM]= HDMI, HDBT,
ALL.
Select the external
balanced audio (5-pin)
to be embedded in the
1.HDMI input.
Select the internal HDMI
audio stream of the source
device for the 1.HDMI input.
Get the audio source of
the 1.HDMI input.
Enable/disable the output
[PARAM1] audio to mix
with the MIX audio.
[PARAM1]=01~02, ALL
01=HDMI Output
02=HDBT Output
ALL=All outputs
[PARAM2]=ON/OFF
Get the MIX audio status
of output [PARAM].
[PARAM]=01~02, ALL
01=HDMI Output
02=HDBT Output
ALL=All outputs
Enable/disable the output
[PARAM1] audio to mix
with the MIC audio.
[PARAM1]=01~02, ALL
01=HDMI Output
02=HDBT Output
ALL=All outputs
[PARAM2]=ON/OFF
Get the MIC audio status
of output [PARAM].
[PARAM]=01~02, ALL
01=HDMI Output
02=HDBT Output
ALL=All outputs
Set the EDID data of output
[PARAM1] to input [PARAM2].
[PARAM1]=01~02 (HDMI/HDBT
OUT)
[PARAM2]=01~03 (1.HDMI IN~3.
HDMI IN)
Get the EDID data of input
[PARAM].
[PARAM]=01~04.
1080P@60Hz 2CH
4K@30Hz 4:4:4 2CH
4K@60Hz 4:4:4 2CH
and Feedback
#SET_EDID_MODE
CAL:01 TO 02
@EDID_MODE
CAL:01 TO 02
#SET_EDID_MODE
UPL:01
@EDID_MODE
UPL:01
@EDID_MODE UPL:Please Send Edid
Data in 15s
#GET_EDID_MODE
01
@EDID_MODE
UPL:01
44
4x2 HDMI 2.0 Seamless Matrix Switcher
8.2.7 CEC Control
If the input source devices and display devices support CEC, they can be
controlled by sending CEC commands.
Use the following command format to send specific command to control the
input source or display devices.
#SEND_CECCMD [port]:[command]
• The [port] represents the port number. The input ports are 01~03; the
output ports are 04~06.
[port]Description
01
02
03
04
05
06
• The “[command]” represents a specific command from the following table.
√Control the input source:
1.HDMI input
2.HDMI input
3.HDMI input
1.HDMI output
2.HDMI output (Loop)
2.HDBT output
CommandDescriptionCommand Example
#SEND_CECCMD
[port]:00
#SEND_CECCMD
[port]:01
#SEND_CECCMD
[port]:02
#SEND_CECCMD
[port]:03
#SEND_CECCMD
[port]:04
#SEND_CECCMD
[port]:09
Confirm operation (Enter)
UP
DOWN
LEFT
RIGHT
Back to submenu
and Feedback
#SEND_CECCMD 03:00
[CEC]: blue ray OK.
#SEND_CECCMD 03:01
[CEC]: blue ray up.
#SEND_CECCMD 03:02
[CEC]: blue ray down.
#SEND_CECCMD 03:03
[CEC]: blue ray left.
#SEND_CECCMD 03:04
[CEC]: blue ray right.
#SEND_CECCMD 03:09
[CEC]: blue ray menu.
45
4x2 HDMI 2.0 Seamless Matrix Switcher
CommandDescriptionCommand Example
and Feedback
#SEND_CECCMD
[port]:0D
#SEND_CECCMD [port]:41
#SEND_CECCMD
[port]:42
#SEND_CECCMD
[port]:44
#SEND_CECCMD
[port]:45
#SEND_CECCMD
[port]:46
#SEND_CECCMD
[port]:48
#SEND_CECCMD
[port]:49
#SEND_CECCMD
[port]:4B
#SEND_CECCMD
[port]:4C
#SEND_CECCMD
[port]:6C
#SEND_CECCMD
[port]:6D
Exit
Volume Up
Volume Down
Play
Stop
Pause
Rewind
Fast Forward
Forward
Backward
Power Off
Power On
#SEND_CECCMD 03:0D
[CEC]: blue ray Exit.
#SEND_CECCMD 03:41
#SEND_CECCMD 03:42
#SEND_CECCMD 03:42
[CEC]: blue ray Volume
Down
#SEND_CECCMD 03:44
[CEC]: blue ray play.
#SEND_CECCMD 03:45
[CEC]: blue ray stop.
#SEND_CECCMD 03:46
[CEC]: blue ray pause.
#SEND_CECCMD 03:48
[CEC]: blue ray backward.
#SEND_CECCMD 03:49
[CEC]: blue ray forward.
#SEND_CECCMD 03:4B
[CEC]: blue ray skid
forward.
#SEND_CECCMD 03:4C
[CEC]: blue ray skid
backward.
#SEND_CECCMD 03:6C
[CEC]: Source Power off.
#SEND_CECCMD 03:6D
[CEC]: Source Power on.
√Control the output display:
CommandDescriptionCommand Example
and Feedback
#SEND_CECCMD
[port]:34
Input channel selection
#SEND_CECCMD 04:34
[CEC]: TV input select
46
4x2 HDMI 2.0 Seamless Matrix Switcher
CommandDescriptionCommand Example
and Feedback
#SEND_CECCMD [port]:41
#SEND_CECCMD
[port]:42
#SEND_CECCMD
[port]:43
#SEND_CECCMD
[port]:36
#SEND_CECCMD
[port]:04
Volume Up
Volume Down
Mute
Power Off
Power On
#SEND_CECCMD 04:41
[CEC]: TV VOL +
#SEND_CECCMD 04:42
[CEC]: TV VOL -
#SEND_CECCMD 04:43
[CEC]: TV VOL Mute
#SEND_CECCMD 04:36
[CEC]: TV Power off
#SEND_CECCMD 04:04
[CEC]: TV Power on
47
4x2 HDMI 2.0 Seamless Matrix Switcher
8.2.8 Third Party Device Control
The switcher supports RS232 pass-through control. A third-party device can be controlled
by RS232 commands using the command format shown below:
CommandFunctionCommand Example
#SEND_[PARAM1]_
[PARAM2]_
[PARAM3]:XXXX
Send an ASCII or HEX command
to control a third-party device.
• [PARAM1]=A/H: Represents
the command format.
[PARAM1]Command Format
AASCII
HHEX
• [PARAM2]=01~02:
Represents the RS232 port.
[PARAM2]RS232 Port
01The switcher’s
02The far-end
RS232 port.
Extender
Receiver’s RS232
port.
• [PARAM3]=01~07:
Represents the baud rate of
the third-party device
[PARAM3]Baud Rate
012400
024800
039600
0419200
0538400
0657600
07115200
• XXXX: ASCII or HEX
characters.
#SEND_A_01_05:123456789
Explanation: Send the ASCII
command “123456789” to
the third-party device that is
connected to the switcher’s
RS232 port. The baud rate
of the third-party device is
38400.
#SEND_H_02_05:30 31 32
33 34
Explanation: Send the HEX
command “30 31 32 33 34” to
the third-party device that is
connected to the Extender Receiver’s RS232 port. The baud
rate of the third-party device
is 38400.
48
4x2 HDMI 2.0 Seamless Matrix Switcher
CommandFunctionCommand Example
#SET_ON_
[PARAM1]_
[PARAM2]_
[PARAM3]:XXXX
When the system is powered on,
automatically send an ASCII or
HEX command to a third-party
device.
• [PARAM1]=A/H: Represents
the command format.
[PARAM1]Command Format
AASCII
HHEX
• [PARAM2]=01~02:
Represents the RS232 port.
[PARAM2]RS232 Port
01The switcher’s
02The far-end
RS232 port.
Extender
Receiver’s RS232
port.
• [PARAM3]=01~07:
Represents the baud rate of
the third-party device.
[PARAM3]Baud Rate
012400
024800
039600
0419200
0538400
0657600
07115200
#SET_
ON_A_01_03:123456789
Explanation: Automatically send the ASCII command “123456789” to the
third-party device that is
connected to the switcher’s RS232 port. The baud
rate of the third-party
device is 9600.
#SET_ON_H_02_03:30 31
32 33 34
Explanation: Automatically
send the HEX command
“30 31 32 33 34” to the
third-party device that is
connected to the Extender
Receiver’s RS232 port. The
baud rate of the thirdparty device is 9600.
• XXXX: ASCII or HEX
characters.
49
4x2 HDMI 2.0 Seamless Matrix Switcher
CommandFunctionCommand Example
#GET_ON_
[PARAM1]_
[PARAM2]
Get the command that will be
sent to a third-party device
when the system is powered on.
• [PARAM1]=01~02:
Represents the RS232 port.
[PARAM1]RS232
01The switcher’s
02The far-end
RS232 port.
Extender Receiver’s
RS232 port.
#GET_ON_02_03
Explanation: Gets the
command that will be sent
to a third-party device
that is connected to
the Extender Receiver’s
RS232 when the system is
powered on. The baud rate
of the third-party device
is 9600.
• [PARAM2]=01~07:
Represents the baud rate of
the third-party device.
[PARAM2]Baud Rate
012400
024800
039600
0419200
0538400
0657600
07115200
third-party device is 9600.
50
4x2 HDMI 2.0 Seamless Matrix Switcher
#SET_OF_
[PARAM1]_
[PARAM2]_
[PARAM3]:XXXX
When the system is powered off
or the system enters standby
mode, automatically send an
ASCII or HEX command to a
third-party device.
• [PARAM1]=A/H: Represents
the command format.
[PARAM1]Command Format
AASCII
HHEX
• [PARAM2]=01~02:
Represents the RS232 port.
[PARAM2]RS232 Port
01The switcher’s
02The far-end
RS232 port.
Extender
Receiver’s RS232
port
• [PARAM3]=01~07:
Represents the baud rate of
the third-party device.
[PARAM3]Baud Rate
012400
024800
039600
0419200
0538400
0657600
07115200
#SET_
OF_A_01_03:123456789
Explanation: Automatically
send the ASCII command
“123456789” to the
third-party device that
is connected to the
switcher’s RS232. The
baud rate of the thirdparty device is 9600.
#SET_OF_H_02_03:30 31
32 33 34
Explanation: Automatically
send the HEX command
“30 31 32 33 34” to the
third-party device that is
connected to the Extender
Receiver’s RS232 port. The
baud rate of the thirdparty device is 9600.
• XXXX: ASCII or HEX
characters.
51
4x2 HDMI 2.0 Seamless Matrix Switcher
CommandFunctionCommand Example
#GET_OF_
[PARAM1]_
[PARAM2]
Get the command that will be
sent to a third-party device
when the system is powered off
or enters standby mode.
• [PARAM1]=01~02:
Represents the RS232 port.
[PARAM1]RS232 Port
01The switcher’s
02The far-end
RS232 port.
Extender Receiver’s
RS232 port.
• [PARAM2]=01~07:
Represents the baud rate of
the third-party device.
[PARAM2]Baud Rate
012400
024800
039600
0419200
0538400
0657600
07115200
#GET_OF_1_03
Explanation: Gets the
command that will be sent
to a third-party device
that is connected to the
switcher’s RS232 when the
system is powered off or
enters standby mode. The
baud rate of the third-party device is 9600.
52
4x2 HDMI 2.0 Seamless Matrix Switcher
9. OSD Control
The SW-HDSC42D4K provides a powerful OSD (On Screen Display) operation
menu that contains three parts: optional settings, image settings, and system
settings.
There are two ways to enter the OSD menu:
1. Press and hold the front panel’s MENU/2s button for at least two
seconds.
2. Press the MENU button on the IR Remote.
Operation:
• Press direction buttons on the IR Remote or on the front panel to switch
between menu options and menu pages.
• Press OK on the IR Remote or the ENTER button on the front panel to
confirm a selection.
Options include PICTURE, SOUND, OPTION, System, and Info.
PICTURE MENU
Note: When you set the Picture Mode to User, the Picture Adjust and Colortemp Adjust
options are available.
53
4x2 HDMI 2.0 Seamless Matrix Switcher
SOUND MENU
OPTION MENU
54
4x2 HDMI 2.0 Seamless Matrix Switcher
SYSTEM MENU
INFO MENU
55
4x2 HDMI 2.0 Seamless Matrix Switcher
10. Panel Drawings
1. HDMI 2. HDMI 3. HDMI
L
R
1.HDMI2.HDMI
AUDIO
436.4 mm
OUTPUTSAUDIO INPUTSCONTROL
3.HDMI
4.USB-C 1.HDMI
2.HDMI
L R
L R
AUDIO
2.HDBT
SPDIFIR EYEIR IN IR O UT
MIX
MIC
SW-HDSC42D4K Matrix Switcher
19. 5 mm
140 mm
Phantom (48V)
ON OFF
FIRMWARE RS232
84 mm
44. 0 mm
Tx Rx
DC 24V
Extender Receiver
56
4x2 HDMI 2.0 Seamless Matrix Switcher
11. Troubleshooting and Maintenance
ProblemsPotential CausesSolutions
Output image contains
white noise
Bad quality connecting
cable
Try another high-quality
cable.
No output image when
switching
POWER indicator doesn’t
work or the system
does not respond to any
operation
Cannot control a device
with the control system
(e.g. a PC) through the
RS232 port
Failed or loose connection Make sure the connection
No signal at the input /
output end
Failed or loose connection Make sure the connection
The switcher is brokenSend the switcher to an
Failed connection of
power cord
Wrong RS232
communication
parameters
Broken RS232 portSend the device to an
is good.
Use an oscilloscope or
multimeter to check
whether there is any signal
at the input/output end.
is good.
authorized dealer for
repairs.
Make sure the power cord
connection is good.
Type in the correct
RS232 communication
parameters.
authorized dealer for
testing
Note: If your problem persists after following the above troubleshooting steps,
seek further help from an authorized dealer or our technical support team.
57
4x2 HDMI 2.0 Seamless Matrix Switcher
12. Customer Service
The return of a product to our Customer Service implies the full agreement
of the terms and conditions hereinafter. There terms and conditions may be
changed without prior notice.
1. Warranty
The limited warranty period of the product is three years.
2. Scope
These terms and conditions of Customer Service apply to the customer
service provided for the products or any other items sold only by an
authorized distributor.
3. Warranty Exclusions
• Warranty expiration
• The factory-applied serial number has been altered or removed from
the product.
• Damage, deterioration, or malfunction caused by:
√Normal wear and tear.√Use of supplies or parts not meeting our specifications.√No certificate or invoice as the proof of warranty.√The product model shown on the warranty card does not match
the model of the product to be repaired or has been altered.
√Damage caused by major force.√Servicing not authorized by the distributor.√Any other causes which do not relate to a product defect.
• Shipping fees, installation, or labor charges for installation or
configuration of the product.
4. Documentation
Customer Service will accept defective product(s) that are within the scope
of warranty coverage on the sole condition that the defect has been clearly
defined, and upon receipt of the documents or copy of invoice, indicating the
date of purchase, the type of product, the serial number, and the name of the
distributor.
Remarks: Please contact your local distributor for further assistance or solutions.
58
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