Kalorik DGR 31031 User Manual
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Rôtisserie
verticale
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Vertical Rotisserie
Asador vertical
www.KALORIK.com
Front cover page (first page)
DGR 31031
120V~ 60Hz 1420 W
Assembly page 1/48
Copies of the I/B. Please reproduce them without any
changes except under special instruction from Team
International BELGIUM. The pages must be reproduced
and folded in order to obtain a booklet A5 (+/- 148.5 mm
width x 210 mm height). When folding, make sure you
keep the good numbering when you turn the pages of
the I/B. Don’t change the page numbering. Keep the
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language integrity. Print only what is inside the frame.
IMPORTANT SAFEGUARDS
When using electrical appliances, basic safety precautions should
always be followed, including the following:
1. READ ALL INSTRUCTIONS.
2. Check that your mains voltage corresponds to that stated on the
appliance.
3. Do not touch hot surfaces. Use handles or knobs.
4. To protect against electrical shock do not immerse cord, plugs, or
the appliance in water or other liquid.
5. Close supervision is necessary when any appliance is used by or
near children.
6. Unplug from outlet when not in use and before cleaning. Allow to
cool before putting on or taking off parts.
7. Do not operate any appliance with a damaged cord or plug or
after the appliance malfunctions or has been damaged in any
manner. Return the appliance to the nearest authorized service
facility for examination, repair, or adjustment.
8. The use of accessory attachments not recommended by the
appliance manufacturer may cause fire, electric shock, or
injuries.
9. Do not use outdoors, for household use only.
10. Do not let the cord hang over the edge of a table or counter, or
touch hot surfaces.
11. Do not place on or near a hot gas or electric burner, or in a
heated oven.
12. Extreme caution must be used when moving an appliance
containing hot oil or other hot liquids. Use only on a dry, level
surface.
13. Always attach the plug to the appliance first, then the plug cord
into the wall outlet. To disconnect, turn any control to “off” (or 0),
then remove the plug from wall outlet.
14. Do not use the appliance for other than intended use.
15. Oversize foods or metal utensils other than the one supplied must
not be inserted in a rotisserie as they may create a fire or risk of
electric shock.
16. A fire may occur if the rotisserie is covered or touching flammable
material, including curtains, draperies, walls, and the like, when in
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DGR 31031- 140506
Copies of the I/B. Please reproduce them without any
changes except under special instruction from Team
International BELGIUM. The pages must be reproduced
and folded in order to obtain a booklet A5 (+/- 148.5 mm
width x 210 mm height). When folding, make sure you
keep the good numbering when you turn the pages of
the I/B. Don’t change the page numbering. Keep the
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language integrity. Print only what is inside the frame.
operation. Do not store any item on top of the appliance when in
operation.
17. Do not clean with metal scouring pads. Pieces can break off the
pad and touch electrical parts involving a risk of electric shock.
18. Do not place any of the following materials in the oven: paper,
cardboard, plastic, and the like.
19. To disconnect the appliance, put all knobs in off (or 0) position
and remove the plug from the wall outlet.
20. Never attempt to use the rotisserie without the lid or grease tray in
place.
21. The lid of this appliance gets very hot. Always wear oven gloves /
mitts when handling the lid or accessories.
22. Warning: this appliance generates heat and can let steam
escape during use; proper precautions must be taken to prevent
the risks of burns, injury to persons or damage to property.
23. If the appliance accidentally falls or becomes immersed in water,
unplug it immediately and do not reach into the water.
24. Extreme caution must be used when removing the drip tray or
disposing of hot grease.
25. Do not operate in presence of explosive and/or flammable
fumes.
26. To reduce risk of injury, unplug the appliance before inserting
food, and keep unplugged when not in use.
27. Be sure to provide adequate space for air circulation above and
on the sides during use.
SAVE THESE INSTRUCTIONS
HOUSEHOLD USE ONLY
POLARIZED PLUG INSTRUCTIONS
This appliance is equipped with a polarized plug (one blade is wider
than the other). To reduce the risk of electric shock, this plug will fit
into the polarized outlet only one way. If the plug does not properly
fit into the outlet at first, reverse it. If it still does not fit, contact a
competent qualified electrician. Do not attempt to modify the plug in
any way.
3
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DGR 31031- 140506
Copies of the I/B. Please reproduce them without any
Heat selection
(Low or High)
Outer Heating
indicator
Center Heating
indicator
Center Heating
(On / Off)
Cooking cycle
Meat/Poultry
changes except under special instruction from Team
International BELGIUM. The pages must be reproduced
and folded in order to obtain a booklet A5 (+/- 148.5 mm
width x 210 mm height). When folding, make sure you
keep the good numbering when you turn the pages of
the I/B. Don’t change the page numbering. Keep the
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language integrity. Print only what is inside the frame.
SHORT CORD INSTRUCTIONS
A short power supply cord is provided to reduce the hazards resulting
from becoming entangled in, or tripping over a longer cord.
Extension cords may be used if care is exercised in their use.
• The electrical rating of the extension cord should be at least
that of the appliance. If the electrical rating of the extension
cord is too low, it could overheat and burn.
• The resulting extended cord should be arranged so that it will
not drape over the counter top or tabletop where it can be
pulled on by children or tripped over.
CONTROL PANEL
Time adjustment
Digital display
elements function
Power On indicator
(Start / Pause)
Power On/Off
element selection
auto-program
selection
element function
4
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DGR 31031- 140506
Fax +32 2 359 95 50
Housing in
Center heating
PART DESCRIPTION
Copies of the I/B. Please reproduce them without any
changes except under special instruction from Team
International BELGIUM. The pages must be reproduced
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width x 210 mm height). When folding, make sure you
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Glass Lid
Skewers
stainless steel
Control panel
Drip pan
Tower
Hook handle
element cover
KNOW YOUR APPLIANCE
• Temperature control range is 390°F (Low setting) – 515°F (High
setting)
• Timer range is 0 to 99 minutes.
• Your oven’s cavity has been coated with a non-stick material to
enable an easier cleaning of the cavity walls.
• Your oven is also equipped with center heating element that
enables the food to be cooked from the inside out, while the
outer heating elements cook from the outside in. This special
feature enables the food to cook much quicker. It is not
recommended to switch on the center heating element if you
want the food to be cooked “rare” of “medium-rare”, especially
for roast beef.
5
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DGR 31031- 140506
Copies of the I/B. Please reproduce them without any
changes except under special instruction from Team
International BELGIUM. The pages must be reproduced
and folded in order to obtain a booklet A5 (+/- 148.5 mm
width x 210 mm height). When folding, make sure you
keep the good numbering when you turn the pages of
the I/B. Don’t change the page numbering. Keep the
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language integrity. Print only what is inside the frame.
• Removable parts are dishwasher safe (except main housing),
making cleaning up easy
• Contrary to traditional rotisserie systems, this appliance has no
moving parts (pit or fan) which make it very silent. Hot air will
circulate around the roast, by the alternate function of each
outer heating element, to enable even cooking results.
IMPORTANT GUIDELINES FOR COOKING MEAT
AND POULTRY – TIPS FOR OPTIMAL RESULTS
NOTE: Please read this entire Use / Care Guide thoroughly before
using.
•
All meat and poultry should be thoroughly defrosted before
cooking. Have foods at room temperature before placing them in
the rotisserie.
•
We recommend the use of a meat thermometer to ensure the
food is cooked thoroughly.
•
Cooking times will vary according to shape, thickness and
composition of food. It is recommended that food be checked
after the minimum time stated to avoid over cooking.
•
The maximum recommended size for poultry is 10 lb.
•
Cooking times for beef will vary depending if you want it “rare” or
“well done.” Recommended internal temperatures for beef are:
rare 140oF; medium rare 145oF; medium 160oF; well done 170oF.
•
For adding flavor, do marinate or apply rubs, seasonings and spices
to foods, but this prior loading into the rotisserie.
•
For easier cleanup, spray the rotisserie parts and accessories with a
spray-on cooking oil before cooking. DO NOT spray the part with
an aerosol during the cooking or while the rotisserie is in function.
•
Remember small poultries (6 or 8 lb.) cook much quicker than
larger ones (10lb.) Use a meat thermometer to control the cooking
at regular intervals.
•
Select roasts that have and even shape as they will cook in a more
uniform way.
•
It is important to position the center heating element cover as
centered as possible into the roast, especially at the large end if
Caution: Always make sure that meat and poultry are
thoroughly cooked before eating. The juices from
poultry should run clear when cooking process is
complete.
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DGR 31031- 140506
Copies of the I/B. Please reproduce them without any
changes except under special instruction from Team
International BELGIUM. The pages must be reproduced
and folded in order to obtain a booklet A5 (+/- 148.5 mm
width x 210 mm height). When folding, make sure you
keep the good numbering when you turn the pages of
the I/B. Don’t change the page numbering. Keep the
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language integrity. Print only what is inside the frame.
the roast is not evenly shaped. Position the larger end of the roast
at the top, not at the bottom.
•
If the roast is short, please leave it positioned near the top instead
of near the bottom end of the center heating element.
•
Do not serve immediately after cooking is finished. Let the food rest
for 10 minutes after removing from the rotisserie, before serving, to
allow a more juicy poultry or roast.
•
For meat cut in pieces, like pork chops or sausages or chicken
breast, it is advised to use the skewers.
BEFORE THE FIRST USE
• Unpack the appliance and accessories, then wash and wipe
these accessories. Wipe the inside and outside of the rotisserie
with a sponge or damp cloth and dry thoroughly.
• NEVER IMMERSE IN WATER
• It is normal if some smoke or smell emanates from the appliance
when using it for the first time. This is not harmful. In order to
eliminate any packing oil that may remain after production, we
recommend to operate the appliance for 15 minutes, using the
rotisserie on its maximum temperature setting (HIGH).
OPERATING INSTRUCTIONS
CAUTION: NEVER LEAVE UNATTENDED WHILE IN USE!
WARNING: THE LID OF THE ROTISSERIE GETS VERY HOT DURING USE;
ALWAYS WEAR GLOVES AND HANDLE WITH CARE
• To make the rotisserie easier to clean, hold the drip tray and the
inside of the lid and spray with a non-stick cooking spray. Do the
same for the Center heating element cover and the tower
accessory when they will be used
• Position the drip tray around the heating element and slide it in
position
• Follow step A, B or C below before powering on the rotisserie
7
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DGR 31031- 140506
Copies of the I/B. Please reproduce them without any
changes except under special instruction from Team
International BELGIUM. The pages must be reproduced
and folded in order to obtain a booklet A5 (+/- 148.5 mm
width x 210 mm height). When folding, make sure you
keep the good numbering when you turn the pages of
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A - PREPARE MEAT
• Place meat (roast) on a plate or cutting board. With a knife, cut
an X-shaped slit through the center of the roast, large enough for
the center heating element cover to fit in.
• NOTE : if using smaller roasts or meat cut in pieces, you can use
the tower of the skewers instead
• Position the cover with the mounted roast over the center
heating element.
B- PREPARE POULTRY
• The giblets should be removed from the poultry
• Feed the center heating element cover through the bottom of
the tower
• Pull the chicken open and mount it over the top of the tower, so
that the drumsticks hang downwards on the side of the tower.
• Make sure the center heating element cover’s end comes
through the neck of the chicken, or extends through the front of
the body cavity as much as possible, if the poultry is large.
• Lift the poultry, using the metal loop at the end of the center
cover, with the hook handle, and position the center cover over
the heating element, with the poultry mounted. The bottom of
the tower shall rest on the drip pan.
C- USING SKEWERS
• To make kebabs or roasts smaller pieces of meat, the skewers will
come handy.
• Cut the meat in small pieces, marinate if desired, and then add
the cubed meat / small pieces / sausages onto the skewers.
• When skewers are loaded with food, insert the short end of the
skewer’s shaft into the holes of the tower so that they fit into
vertical position
• Slide the tower into position around the central heating element,
so that it stands on the drip tray.
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DGR 31031- 140506
Copies of the I/B. Please reproduce them without any
changes except under special instruction from Team
International BELGIUM. The pages must be reproduced
and folded in order to obtain a booklet A5 (+/- 148.5 mm
width x 210 mm height). When folding, make sure you
keep the good numbering when you turn the pages of
the I/B. Don’t change the page numbering. Keep the
Fax +32 2 359 95 50
language integrity. Print only what is inside the frame.
USING THE ROTISSERIE
• Place the lid, plug the unit on and press “ON/OFF” once. The unit
will beep twice and the digital display will start flashing “00”. The
“HIGH” and “POULTRY” indicator turn on, and the 4 light
indicators for the heating elements will flash on.
• These 4 lights indicate which heating elements will turn on when
the rotisserie starts cooking. The 3 outer lights indicate the outer
heating elements; the center light indicates the center heating
element.
• The “center heater” button will switch the center heating
element on and off, also during the cooking cycle.
• Press “SELECT” button to choose “POULTRY” or “MEAT” type,
indicated by the “MEAT” and “POULTRY” lights.
• Press the “+” or “-” keypad to increase or decrease the cooking
time desired. The maximum cooking time is 99 minutes.
• Press the “HEAT” button to select “HIGH” or “LOW” (see
recommendations in the table hereafter). The indicator light
indicates the program selected; most of the time you will use the
“HIGH” setting, but the “LOW” setting is interesting to experiment
with.
• Press “START/PAUSE” button, the “On” light will illuminate and the
digital display will start to count down. When the heating
elements turn on, two of the lights will flash in a circular array,
alternating in a circular pattern. It is normal for the 3 outer heating
elements not to work at the same time.
CAUTION: the lid will become very hot during cooking. Handle with
care and with oven mitts or pads. The roasting process generates
steam that can cause burns. Tilt the glass lid when opening so that
the steam is directed away from the face and hands.
• Check the internal temperature of the food periodically with a
food thermometer until the food is done.
• When the cooking cycle is finished, the rotisserie will beep twice,
the digital display will show “00” and the heating elements will
turn off automatically. Using a hot pad or oven mitt, carefully
remove the glass lid
• Insert the hook handle into the loop at the end of the heating
element cover or at the top of the drip tray to lift the food, using 2
9
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DGR 31031- 140506
Copies of the I/B. Please reproduce them without any
changes except under special instruction from Team
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and folded in order to obtain a booklet A5 (+/- 148.5 mm
width x 210 mm height). When folding, make sure you
keep the good numbering when you turn the pages of
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hands for large birds or roasts. Place on a large tray or shallow
pan.
• Allow food to rest for 10 to 15 minutes for best results.
• For skewers, carefully remove them from the tower, and slide the
food onto a plate.
RECOMMENDED SETTINGS
Please find below recommended settings and indicative cooking
times:
Small Poultry (whole, 3 to 5 lb.) POULTRY HIGH / LOW1 180oF 15 min/lb
Medium Poultry (whole, 6 to 8 lb.) POULTRY HIGH / LOW1 180oF 12 min/lb
Beef Roast (2 to 3 lb.), med. rare MEAT HIGH 145oF 19 min/lb
1
Cook first on High for the first half of the cooking time, then set to low until poultry is done.
2
Internal temperature of the food at the end of the cooking, according to USDFA Food safety
and Inspection services guidelines
Meat Type
Chicken legs (3 Pcs) POULTRY HIGH 180oF 15 min/lb
Beef Roast (2 to 3 lb.), rare MEAT HIGH 140oF 18 min/lb
Beef Roast (2 to 3 lb.), med. MEAT HIGH 160oF 20 min/lb
Beef Roast (2 to 3 lb.), well MEAT HIGH 170oF 22 min/lb
Pork Chops (4; boneless) MEAT HIGH 160oF 20 min/lb
Pork Chops (bone in) MEAT HIGH / LOW1 160oF 30 min/lb
Pork Loin Roast MEAT HIGH / LOW1 160oF 20 min/lb
Lamb leg (3 – 5 lb.) MEAT HIGH / LOW1 160oF 18 min/lb
Beef skewers MEAT HIGH 160oF 35 min
Seafood skewers MEAT HIGH 160oF 20 min
Chicken skewers POULTRY HIGH 180oF 25 min
Sausage skewers MEAT HIGH 160oF 25 min
Entire Sausage, uncooked (6) MEAT HIGH - 35 min/lb
Entire Sausage, cooked (6) MEAT HIGH - 25 min/lb
Hot Dogs (6) MEAT HIGH - 12 min
Select Heat Setting Recommended
Internal
Temperature2
Est. Time
CLEANING AND MAINTENANCE
• Switch off the appliance by pressing “ON/OFF” on the control
panel in OFF position. Once in OFF position, remove the plug from
the wall. Wait until the appliance and its content have
completely cooled down.
• Carefully remove Drip Tray from Main Body and pour grease into
a suitable container.
• All removable parts are dishwasher safe or may be washed by
hand in hot soapy water.
10
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DGR 31031- 140506
Copies of the I/B. Please reproduce them without any
changes except under special instruction from Team
International BELGIUM. The pages must be reproduced
and folded in order to obtain a booklet A5 (+/- 148.5 mm
width x 210 mm height). When folding, make sure you
keep the good numbering when you turn the pages of
the I/B. Don’t change the page numbering. Keep the
Fax +32 2 359 95 50
language integrity. Print only what is inside the frame.
• Over time, the tower, center cover and skewers will discolor - this
is normal.
• The glass lid may have to be cleaned with a 3M scouring pad or
similar, along with a non-abrasive cleanser, to remove burnt-on
grease. Rinse and set aside to air-dry.
• To remove baked-on food residue easily, place parts in hot soapy
water and let stand for 20 - 30 minutes before hand washing.
• Wipe interior of main body and heating elements with a damp
cloth or sponge, with added dishwashing detergent, to remove
grease. To clean grease spatters behind the heating elements,
carefully slide a paper towel or sponge dampened with water
and dishwashing detergent. Slide behind the element and dry
with a paper towel or soft cloth. Do not use abrasive cleansers
on exterior or interior surfaces.
• To clean cooked-on foods from interior surfaces or glass window,
use a plastic bristle brush, or a polyester or nylon mesh pad,
dampened with a dishwashing detergent and water. NEVER
spray cleaners directly into the interior surfaces of the Main Body.
• Clean spills from exterior of Main Body with a damp cloth after
each use. Dry thoroughly with soft cloth.
DO NOT IMMERSE THE MAIN BODY OF THE APPLIANCE IN WATER OR
ANY OTHER LIQUID.
TROUBLESHOOTING
Meat roasts stick to center heating element cover.
• Did you remember to grease this part before loading the roast?
• Is the roast very lean? Remember to let the roast stand about 10
minutes before trying to remove it from the shaft.
• Try loosening the meat from around the top and bottom of the
shaft, then push the top of the shaft down through the meat. If it’s
still stuck, cut the roast lengthwise down one entire side, and then
slip the shaft out. Cut the roast on the other side so that you have
2 long pieces. Slice the roast thinly to serve.
Turkey will not fit in unit.
• Some turkey breasts are hard to position. Try to centre them as
much as possible, using the tower.
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DGR 31031- 140506
Copies of the I/B. Please reproduce them without any
changes except under special instruction from Team
International BELGIUM. The pages must be reproduced
and folded in order to obtain a booklet A5 (+/- 148.5 mm
width x 210 mm height). When folding, make sure you
keep the good numbering when you turn the pages of
the I/B. Don’t change the page numbering. Keep the
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language integrity. Print only what is inside the frame.
• Use string and skewers to help keep the turkey breast in place if
necessary.
• Large birds may simply not fit in. We do not recommend using for
birds over 10 lb.
• Try placing the bird in the rotisserie without the tower.
The roasts and poultry are not thoroughly done.
• The times in the user guide are approximate. Increase the
cooking times
• Timer is not set up correctly. Recommended times shall be used
as a reference starting point.
Meat is done inside but overdone outside
• Meat is thick and requires more cooking time at reduced speed.
• Try cooking on High for half of the cooking time, and switch to
LOW mid-cycle until the end of the cooking time.
Unit does not turn on or will not get hot
• Did you plug the unit in?
• You MUST set the timer before pushing the Start/Pause button.
Cannot change countdown minutes on display
• Timer buttons must be pushed firmly. You may not have pushed
hard enough or long enough.
• To advance time quickly, push and hold the timer button for 1 full
second.
Some smoke is visible during use
• During first use, it is normal to have some smoke coming from the
unit. Smoke from food splatters on subsequent use is also normal.
• Did you wipe out the interior of the unit after the last use?
• Is roast or poultry touching the heating elements? Did you tie
chicken wings in so they won’t touch the heating elements?
• Is fat and dripping spattering onto the heating elements during
cooking?
Grease/drippings may ooze out onto counter.
• Make sure the drip tray is properly in place.
• During use, some dripping may spatter onto interior walls and run
down into the bottom of the unit, bypassing the drip tray.
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DGR 31031- 140506
Copies of the I/B. Please reproduce them without any
changes except under special instruction from Team
International BELGIUM. The pages must be reproduced
and folded in order to obtain a booklet A5 (+/- 148.5 mm
width x 210 mm height). When folding, make sure you
keep the good numbering when you turn the pages of
the I/B. Don’t change the page numbering. Keep the
Fax +32 2 359 95 50
language integrity. Print only what is inside the frame.
Drippings may also run down the centre are, collecting in the
bottom.
• Does the food being cooked have a high quantity of fat? You
may have to pause halfway through cooking, remove the
roast/bird, and then carefully empty the drip tray.
• If cooked food is allowed to stand in the unit to cool,
condensation will collect and run down the interior walls to the
bottom of the unit.
• Be sure the rotisserie is completely cooled down before
attempting to clean the inside.
Meat roasts cook unevenly.
• Did you thread the roast onto the shaft evenly? Roasts need to
be centered on the Shaft toward the top of the unit to cook
evenly.
• Was the roast oddly shaped, with a small pointed end and a
large wide end? Then try cooking a roast without the centre
element on for more typical cooked results.
There’s a hole in the middle of the roast.
• This is typical of any roast that is cooked on a rotisserie-type
appliance. Since the centre heating element helps cook the
roast, the hole in the meat may be a little more noticeable than
from other rotisseries. However, the roasts also cook much more
quickly.
• To try to minimize the shaft hole, turn off the centre element. It will
take longer to cook, but the hole will be much less noticeable.
13
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DGR 31031- 140506
Copies of the I/B. Please reproduce them without any
changes except under special instruction from Team
International BELGIUM. The pages must be reproduced
and folded in order to obtain a booklet A5 (+/- 148.5 mm
width x 210 mm height). When folding, make sure you
keep the good numbering when you turn the pages of
the I/B. Don’t change the page numbering. Keep the
Fax +32 2 359 95 50
language integrity. Print only what is inside the frame.
WARRANTY
We suggest that you complete and return the enclosed Product
Registration Card promptly to facilitate verification of the date of
original purchase. However, return of the Product Registration Card is
not a condition of these warranties. You can also fill out this warranty
card online, at the following address: www.KALORIK.com
This KALORIK product is warranted in the U.S.A. for 1 year from the
date of purchase against defects in material and workmanship. This
warranty is not transferable. Keep the original sales receipt. Proof of
purchase is required to obtain warranty performance.
During this period, if the KALORIK product, upon inspection by
KALORIK, is proven defective, it will be repaired or replaced, at
Kalorik’s option, without charge to the customer. If a replacement
product is sent, it will carry the remaining warranty of the original
product.
This warranty does not apply to any defect arising from a buyer's or
user's misuse of the product, negligence, failure to follow KALORIK
instructions noted in the user’s manual, use on current or voltage
other than that stamped on the product, wear and tear, alteration
or repair not authorized by KALORIK, or use for commercial purposes.
There is no warranty for glass parts, glass containers, filter basket,
blades and agitators, and accessories in general. There is also no
warranty for parts lost by the user.
ANY WARRANTY OF MERCHANTABILITY OR FITNESS WITH RESPECT TO
THIS PRODUCT IS ALSO LIMITED TO THE ONE YEAR LIMITED WARRANTY
PERIOD.
Some states do not allow limitation on how long an implied warranty
lasts or do not allow the exclusion of incidental or consequential
damages, so the above limitations may not apply to you. This
warranty gives you specific legal rights, and you may also have other
rights which vary from state to state.
If the appliance should become defective within the warranty
period and more than 30 days after date of purchase, do not return
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International BELGIUM. The pages must be reproduced
and folded in order to obtain a booklet A5 (+/- 148.5 mm
width x 210 mm height). When folding, make sure you
keep the good numbering when you turn the pages of
the I/B. Don’t change the page numbering. Keep the
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the appliance to the store: often, our Customer Service
Representatives can help solve the problem without having the
product serviced. If servicing is needed, a Representative can
confirm whether the product is under warranty and direct you to the
nearest service location.
If this is the case, bring the product, or send it, postage prepaid by
the user (all Kalorik customers are responsible for the initial shipment
back to the warranty center), along with proof of purchase and a
return authorization number indicated on the outer package, given
by our Customer Service Representatives. Send to the authorized
KALORIK Service Center (please visit our website at
www.KALORIK.com or call our Customer Service Department for the
address of our authorized KALORIK Service Center).
When sending the product, please include a letter explaining the
nature of the claimed defect.
If you have additional questions, please call our Customer Service
Department (please see below for complete contact information),
Monday through Thursday from 9:00am - 5:00pm (EST) and Friday
from 9:00am - 4:00pm (EST). Please note hours are subject to change.
If you would like to write, please send your letter to:
KALORIK Customer Service Department
Team International Group of America Inc.
1400 N.W 159th Street, Suite 102
Miami Gardens, FL 33169 USA
Or call:
Toll Free: +1 888-521-TEAM / +1 888-KALORIK
Only letters can be accepted at this address above. Shipments and
packages that do not have a return authorization number will be
refused.
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DGR 31031- 140506
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