Jvc XV-BP11-J, XV-BP10-J Service Manual
MODEL: XV-BP10J/XV-BP11J
SERVICE MANUAL
P/NO : AFN73271520 SEPTEMBER, 2009
MODEL: XV-BP10J/XV-BP11J
BLU-RAY DISC PLAYER
CONTENTS
SECTION 1 ........ SUMMARY
SECTION 2 ........ CABINET & MAIN CHASSIS
SECTION 3 ........ ELECTRICAL
SECTION 4 ........ HL-06P LOADER PART
SECTION 5 ........ REPLACEMENT PARTS LIST
1-1
SECTION 1
SUMMARY
CONTENTS
PRODUCT SAFETY SERVICING GUIDELINES FOR
BLU-RAY DISC PLAYER PRODUCTS
SERVICING PRECAUTIONS ................................................................................................................... 1-4
• GENERAL SERVICING PRECAUTIONS
• INSULATION CHECKING PRODEDURE
• ELECTROSTATICALLY SENSITIVE (ES) DEVICES
SOFTWARE UPGRADE ............................................................................................................................ 1-5
SPECIFICATIONS ....................................................................................................................................... 1-6
................................................................................................ 1-3
1-2
PRODUCT SAFETY SERVICING GUIDELINES
FOR BLU-RAY DISC PLAYER PRODUCTS
IMPORTANT SAFETY NOTICE
This manual was prepared for use only by properly trained audio-video service
technicians.
When servicing this product, under no circumstances should the original design be
modified or altered without permission from JVC. All components should be replaced
only with types identical to those in the original circuit and their physical location,
wiring and lead dress must conform to original layout upon completion of repairs.
Special components are also used to prevent x-radiation, shock and fire hazard.
These components are indicated by the letter “x” included in their component designators and are required to maintain safe performance. No deviations are allowed
without prior approval by JVC.
Circuit diagrams may occasionally differ from the actual circuit used. This way,
implementation of the latest safety and performance improvement changes into the
set is not delayed until the new service literature is printed.
CAUTION : Do not attempt to modify this product in any way. Never perform cus-
tomized installations without manufacturer’s approval. Unauthorized modifications
will not only void the warranty, but may lead to property damage or user injury.
Service work should be performed only after you are thoroughly familiar with these
safety checks and servicing guidelines.
GRAPHIC SYMBOLS
The exclamation point within an equilateral triangle is intended to alert
the service personnel to important safety information in the service
literature.
The lightning flash with arrowhead symbol within an equilateral triangle is intended to alert the service personnel to the presence of noninsulated “dangerous voltage” that may be of sufficient magnitude to
constitute a risk of electric shock.
The pictorial representation of a fuse and its rating within an equilateral triangle is intended to convey to the service personnel the following fuse replacement caution notice:
CAUTION : FOR CONTINUED PROTECTION AGAINST RISK OF
FIRE, REPLACE ALL FUSES WITH THE SAME TYPE AND
RATING AS MARKED NEAR EACH FUSE.
SERVICE INFORMATION
While servicing, use an isolation transformer for protection from AC line shock. After
the original service problem has been corrected, make a check of the following:
FIRE AND SHOCK HAZARD
1. Be sure that all components are positioned to avoid a possibility of adjacent
component shorts. This is especially important on items trans-ported to and from
the repair shop.
2. Verify that all protective devices such as insulators, barriers, covers, shields, strain
reliefs, power supply cords, and other hardware have been reinstalled per the
original design. Be sure that the safety purpose of the polarized line plug has not
been defeated.
3. Soldering must be inspected to discover possible cold solder joints, solder
splashes, or sharp solder points. Be certain to remove all loose foreign particles.
4. Check for physical evidence of damage or deterioration to parts and components,
for frayed leads or damaged insulation (including the AC cord), and replace if
necessary.
5. No lead or component should touch a high current device or a resistor rated at 1
watt or more. Lead tension around protruding metal surfaces must be avoided.
6. After reassembly of the set, always perform an AC leakage test on all exposed
metallic parts of the cabinet (the channel selector knobs, antenna terminals,
handle and screws) to be sure that set is safe to operate without danger of electrical shock. DO NOT USE A LINE ISOLATION TRANSFORMER DURING THIS
TEST. Use an AC voltmeter having 5000 ohms per volt or more sensitivity in the
following manner: Connect a 1500 ohm, 10 watt resistor, paralleled by a .15 mfd
150V AC type capacitor between a known good earth ground water pipe, conduit,
etc.) and the exposed metallic parts, one at a time. Measure the AC voltage
across the combination of 1500 ohm resistor and .15 mfd capacitor. Reverse the
AC plug by using a non-polarized adaptor and repeat AC voltage measurements
for each exposed metallic part. Voltage measured must not exceed 0.75 volts
RMS. This corresponds to 0.5 milliamp AC. Any value exceeding this limit constitutes a potential shock hazard and must be corrected immediately.
TIPS ON PROPER INSTALLATION
1. Never install any receiver in a closed-in recess, cubbyhole, or closely fitting shelf
space over, or close to, a heat duct, or in the path of heated air flow.
2. Avoid conditions of high humidity such as: outdoor patio installations where dew
is a factor, near steam radiators where steam leakage is a factor, etc.
3. Avoid placement where draperies may obstruct venting. The customer should
also avoid the use of decorative scarves or other coverings that might obstruct
ventilation.
4. Wall- and shelf-mounted installations using a commercial mounting kit must follow
the factory-approved mounting instructions. A product mounted to a shelf or
platform must retain its original feet (or the equivalent thickness in spacers) to
provide adequate air flow across the bottom. Bolts or screws used for fasteners
must not touch any parts or wiring. Perform leakage tests on customized installations.
5. Caution customers against mounting a product on a sloping shelf or in a tilted
position, unless the receiver is properly secured.
6. A product on a roll-about cart should be stable in its mounting to the cart.
Caution the customer on the hazards of trying to roll a cart with small casters
across thresholds or deep pile carpets.
7. Caution customers against using extension cords. Explain that a forest of extensions, sprouting from a single outlet, can lead to disastrous consequences to
home and family.
1-3
SERVICING PRECAUTIONS
CAUTION: Before servicing the BLU-RAY DISC PLAYER
covered by this service data and its supplements and
addends, read and follow the SAFETY PRECAUTIONS.
NOTE: if unforeseen circumstances create conflict between
the following servicing precautions and any of the safety precautions in this publications, always follow the safety precautions.
Remember Safety First :
General Servicing Precautions
1. Always unplug the BLU-RAY DISC PLAYER AC power
cord from the AC power source before:
(1) Removing or reinstalling any component, circuit board,
module, or any other assembly.
(2) Disconnecting or reconnecting any internal electrical
plug or other electrical connection.
(3) Connecting a test substitute in parallel with an electro-
lytic capacitor.
Caution : A wrong part substitution or incorrect polarity
installation of electrolytic capacitors may result in an
explosion hazard.
2. Do not spray chemicals on or near this BLU-RAY DISC
PLAYER or any of its assemblies.
Electrostatically Sensitive (ES) Devices
Some semiconductor (solid state) devices can be damaged
easily by static electricity. Such components commonly are
called Electrostatically Sensitive (ES) Devices. Examples of
typical ES devices are integrated circuits and some field effect
transistors and semiconductor chip components.
The following techniques should be used to help reduce the
incidence of component damage caused by static electricity.
1. Immediately before handling any semiconductor component or semiconductor-equipped assembly, drain off any
electrostatic charge on your body by touching a known
earth ground. Alternatively, obtain and wear a commercially
available discharging wrist strap device, which should be
removed for potential shock reasons prior to applying
power to the unit under test.
2. After removing an electrical assembly equipped with ES
devices, place the assembly on a conductive surface such
as aluminum foil, to prevent electrostatic charge buildup or
exposure of the assembly.
3. Use only a grounded-tip soldering iron to solder or unsolder
ES devices.
3. Unless specified otherwise in this service data, clean electrical contacts by applying an appropriate contact cleaning
solution to the contacts with a pipe cleaner, cotton-tipped
swab, or comparable soft applicator.
Unless specified otherwise in this service data, lubrication
of contacts is not required.
4. Do not defeat any plug/socket B+ voltage interlocks with
whitch instruments covered by this service manual might be
equipped.
5. Do not apply AC power to this BLU-RAY DISC PLAYER
and / or any of its electrical assemblies unless all solidstate
device heat sinks are correctly installed.
6. Always connect the test instrument ground lead to an
appropriate ground before connecting the test instrument
positive lead. Always remove the test instrument ground
lead last.
Insulation Checking Procedure
Disconnect the attachment plug from the AC outlet and turn
the power on. Connect an insulation resistance meter (500V)
to the blades of the attachment plug. The insulation resistance between each blade of the attachment plug and accessible conductive parts (Note 1) should be more than 1Mohm.
Note 1 : Accessible Conductive Parts include Metal panels,
Input terminals, Earphone jacks,etc.
4. Use only an anti-static solder removal device. Some solder
removal devices not classified as “anti-static” can generate
electrical charges sufficient to damage ES devices.
5. Do not use freon-propelled chemicals. These can generate
an electrical charge sufficient to damage ES devices.
6. Do not remove a replacement ES device from its protective
package until immediately before you are ready to install it.
(Most replacement ES devices are packaged with leads
electrically shorted together by conductive foam, aluminum
foil,or comparable conductive material).
7. Immediately before removing the protective material from
the leads of a replacement ES device, touch the protective
material to the chassis or circuit assembly into which the
device will be installed.
Caution: Be sure no power is applied to the chassis or cir-
cuit, and observe all other safety precautions.
8. Minimize bodily motions when handling unpackaged
replacement ES devices. (Normally harmless motion such
as the brushing together of your clothes fabric or the lifting
of your foot from a carpeted floor can generate static electricity sufficient to damage an ES device.)
1-4
SOFTWARE UPGRADE
Do you want to update?
SW Version : BD.5.16.024
UPDATE
Model Name : BD320
Driver Version : H60700
SW Version : BD.5.16.025.B
OK
Cancel
Updating……..
Model Name : BD320
Driver Version : H60700
SW Version : BD.5.16.025.B
Update is complete.
It will be automatically turned
off after 5 seconds.
UPDATE
Model Name : BD320
Driver Version : H60700
SW Version : BD.5.16.025.B
OK
• Burn a DVD recordable disc or USB with a file that is named to “LG_BD_350BB.ROM”.
• Insert a upgrading disc or USB.
• Show help message for disc upgrade as follows.
< in the case of Back End program & Front End program >
Press play key to upgrade and it will show progress information
If the upgrade process is complete, the set will be rebooted with “Complete” message.
1-5
SPECIFICATIONS
• GENERAL
Power requirements: AC 120V, 60Hz
Power consumption: 23W
Dimensions (W x H x D): Approx. 430 x 35 x 200 (mm)
Weight (Approx.): 3kg (6.6lbs)
Operating temperature: 41°F to 95°F (5°C to 35°C)
Operating humidity: 5% to 90%
• OUTPUTS
VIDEO OUT: 1.0V (p-p), 75Ω, sync negative, RCA jack x 1
ANALOG AUDIO OUT: 2.0Vrms (1kHz, 0dB), 600Ω, RCA jack (L, R) x 1
HDMI OUT (video/audio): 19pin (HDMI standard, Type A)
DIGITAL OUT (COAXIAL): 0.5V (p-p), 75Ω, RCA jack x 1
• SYSTEM
Laser: Semiconductor laser, wavelength: 405nm / 650nm
Signal system: Standard NTSC Color TV system
Frequency response: 20Hz to 20kHz
Signal-to-noise ratio: More than 100dB (ANALOG OUT connectors only)
Harmonic distortion: Less than 0.008%
Dynamic range: More than 95dB
Note : Design and specifications are subject to change prior notice.
1-6
SECTION 2
CABINET & MAIN CHASSIS
CONTENTS
EXPLODED VIEWS ..................................................................................................................................... 2-2
1. CABINET AND MAIN FRAME SECTION ................................................................................................. 2-2
2. DECK MECHANISM SECTION (HL-06P) ................................................................................................ 2-3
3. PACKING ACCESSORY SECTION ......................................................................................................... 2-4
2-1
EXPLODED VIEWS
1. CABINET AND MAIN FRAME SECTION
300
465
465
SVC purchase order caution
Key board is array coming timer board.
Purchase order board separately supply
incomprehensible.
Supply is possible in Location No. A50
state in exploded views.
462
468
262
250
468
A
DRAO
SPM
A
S
B
465
261
261C
A47
DR
I
AOB
AMN
P101
B
C
B
C
D
A46
A44
320
275
261B
261A
261
260
261
D
283
452
TIMER
BOARD
CABLE1
A43
KEY
BOARD
A50
CN904
A43A
2-2
2. DECK MECHANISM SECTION (HL-06P)
Service Notice
Refer to "HOW TO USE THE SA
RESET FUNCTION" (Page4-6 ~ 4-7)
after replacing 1049.
1026
1439
1001
1003
A001
1002
1437
1025
1049
1012
1017
1018
A005
1013
1439
1043
1045
1020
1011
1433
1016
1015
A006
1439
1031
1030
2-3
3. PACKING ACCESSORY SECTION
808 Battery
812 Plug Ass'y 2way
811 Plug Ass'y 1way
803 Packing
900 Remote Control
801 Instruction Ass'y
803 Packing
802 Box
804
802A
Accessory Box
OPTIONAL PART
2-4
SECTION 3
ELECTRICAL
CONTENTS
TRAINING MASTER FOR BLU-RAY (BD) ......................................................................................... 3-2
1. DISTORTED PICTURE .......................................................................................................................... 3-2
2. NO PICTURE .......................................................................................................................................... 3-7
3. PICTURE COLOR ................................................................................................................................ 3-12
4. NOISE/AUDIO PROBLEMS ................................................................................................................. 3-14
5. MISCELLANEOUS ............................................................................................................................... 3-17
6. BLU-RAY PLAYER ............................................................................................................................... 3-26
COMPONENT REPAIR GUIDE ............................................................................................................ 3-27
1. NO BOOTING WHEN YOU TURN THE UNIT ON .............................................................................. 3-27
2. SHOWING BAD COLOR, NO OUTPUT OR MIXED COLOR ON THE SCREEN USING HDMI ........ 3-34
BLOCK DIAGRAMS ................................................................................................................................. 3-35
1. SYSTEM BLOCK DIAGRAM ................................................................................................................ 3-35
2. SMPS BLOCK DIAGRAM .................................................................................................................... 3-36
3. MEMORY / FRONT-END BLOCK DIAGRAM ...................................................................................... 3-37
4. A/V, HDMI BLOCK DIAGRAM ............................................................................................................. 3-38
5. MAIN 2CH AUDIO MUTE BLOCK DIAGRAM ..................................................................................... 3-39
6. FRONT MOCOM / TIMER BLOCK DIAGRAM .................................................................................... 3-40
CIRCUIT DIAGRAMS ............................................................................................................................... 3-41
1. SMPS CIRCUIT DIAGRAM .................................................................................................................. 3-41
2. BCM7601-1 CIRCUIT DIAGRAM ......................................................................................................... 3-43
3. BCM7601-2 CIRCUIT DIAGRAM ......................................................................................................... 3-45
4. DDR2-512MB CIRCUIT DIAGRAM ...................................................................................................... 3-47
5. NAND / SATA / INTERFACE / ETHERNET CIRCUIT DIAGRAM ....................................................... 3-49
6. A/V OUTPUT CIRCUIT DIAGRAM ...................................................................................................... 3-51
7. POWER SUPPLY CIRCUIT DIAGRAM ............................................................................................... 3-53
8. FRONT MICOM & TIMER INTERFACE CIRCUIT DIAGRAM ............................................................. 3-55
9. TIMER & KEY CIRCUIT DIAGRAM ..................................................................................................... 3-57
CIRCUIT VOLTAGE CHART ................................................................................................................. 3-59
PRINTED CIRCUIT BOARD DIAGRAMS ......................................................................................... 3-61
1. MAIN P.C.BOARD ................................................................................................................................ 3-61
2. SMPS P.C.BOARD ............................................................................................................................... 3-63
3. KEY P.C.BOARD .................................................................................................................................. 3-65
4. TIMER P.C.BOARD .............................................................................................................................. 3-66
3-1
TRAINING MASTER FOR BLU-RAY (BD)
Objective: To provide clear and concise guidelines for customer service agents to handle calls on
box goods calls.
1. DISTORTED PICTURE
1-1. Lines on Picture
Distorted picture refers to the customer getting video, but there is a problem with the video.
Determine what cables the customer is using to connect
What cables is
the customer using to
connect the BD?
YES
NO
the BD to the TV and if connected properly. Refer to OM for
connections. Tighten any loose cables. Make sure the customer
is not connecting a BD to VCR or BD to DVD Recorder.
Copy protection can distort the picture on older DVD models.
Is the TV set
to the correct input?
YES
Do lines appear when
watching multiple discs?
YES
Do lines appear when
watching a TV program?
YES
Do lines appear
when the BD is
connected to another TV?
NO
NO
NO
NO
Make sure the TV is on the correct input.
Turn TV off, then on to determine input.
Video when using composite.
HDMI when using HDMI.
One disc displaying the issue is a problem with the disc.
Multiple discs displaying the problem could indicate the BD lens
needs to be cleaned. Please contact your nearest authorised service center
to clean the BD lens.
Lines appearing when watching a TV program indicates
an issue with the display. If the TV program is fine,
then connect the BD to another input on the display to
determine if the problem is following the BD.
Connect the BD to another TV and play a disc.
No lines during disc play back indicates a problem with the first TV.
Please refer to the owners manual for instructions on how to
connect the BD to a TV. If the BD has a problem on the
second TV, then see service chart for service information.
YES
Has the customer tried
another set of cables?
NO
Have the customer try another set of cables. A bad cable can
also cause video problems. Test the cable with another device to
the TV to also determine if the TV is bad. If BD is problem,
please see service chart for service information.
3-2
TRAINING MASTER FOR BLU-RAY (BD)
1-2. Ghost Picture
Distorted picture refers to the customer getting video, but there is a problem with the video.
Determine what cables the customer is using to connect the BD to
What cables is the customer
using to connect the BD?
YES
NO
the TV and if connected properly. Refer to OM for connections.
Tighten any loose cables. Make sure the customer is not connecting a
BD to VCR or BD to DVD Recorder. Copy protection can distort
the picture on older VCR models.
Is the TV set to
the correct input?
YES
Do ghosting appear when
watching multiple discs?
YES
Do lines appear when
watching a TV program?
YES
Does ghosting
appear when the BD is
connected to another TV?
NO
NO
NO
NO
Make sure the TV is on the correct input.
Turn TV off, then on to determine input.
Video when using composite.
HDMI when using HDMI.
One disc displaying the issue is a problem with the disc.
Multiple discs displaying the problem could indicate the BD lens
needs to be cleaned. Please contact your nearest authorised service center
to clean the BD lens.
Ghosting appearing when watching a TV program indicates an
issue with the display. If the TV program is fine, then connect
the BD to another input on the display to determine
if the problem is following the BD.
Connect the BD to another TV and play a disc.
No ghosting during disc play back indicates a problem with the first TV.
Please refer to the owners manual for instructions on how to
connect the BD to a TV. If the BD has a problem on the second TV,
then see service chart for service information.
YES
Has the customer tried
another set of cables?
NO
Have the customer try another set of cables. A bad cable can
also cause video problems. Test the cable with another device to
the TV to also determine if the TV is bad. If BD is problem,
please see service chart for service information.
3-3
TRAINING MASTER FOR BLU-RAY (BD)
1-3. Rolling Picture
Distorted picture refers to the customer getting video, but there is a problem with the video.
Determine what cables the customer is using to connect the BD to
What cables is the customer
using to connect the BD?
YES
NO
the TV and if connected properly. Refer to OM for connections.
Tighten any loose cables. Make sure the customer is not connecting
a BD to VCR or BD to DVD Recorder. Copy protection can distort
the picture on older VCR models.
Is the TV set to
the correct input?
YES
Does rolling appear when
watching multiple discs?
YES
Does rolling appear when
watching a TV program?
YES
Does rolling appear
when the BD is connected to
another TV?
NO
NO
NO
NO
Make sure the TV is on the correct input.
Turn TV off, then on to determine input.
Video when using composite.
HDMI when using HDMI.
One disc displaying the issue is a problem with the disc.
Multiple discs displaying the problem could indicate the BD lens
needs to be cleaned. Please contact your nearest authorised service center
to clean the BD lens.
Rolling appearing when watching a TV program indicates
an issue with the display. If the TV program is fine, then connect
the BD to another input on the display to determine if the problem
is following the BD.
Connect the BD to another TV and play a disc. No lines during disc play
back indicates a problem with the first TV. Please refer to the owners
manual for instructions on how to connect the BD to a TV. If the BD has a
problem on the second TV, then see service chart for service information.
YES
Has the customer tried
another set of cables?
NO
Have the customer try another set of cables. A bad cable can also
cause video problems. Test the cable with another device to the TV
to also determine if the TV is bad. If BD is problem,
please see service chart for service information.
3-4
TRAINING MASTER FOR BLU-RAY (BD)
1-4. Shaky Picture
Distorted picture refers to the customer getting video, but there is a problem with the video.
Determine what cables the customer is using to connect the BD to
What cables is the customer
using to connect the BD?
YES
NO
the TV and if connected properly. Refer to OM for connections.
Tighten any loose cables. Make sure the customer is not connecting a
BD to VCR or BD to DVD Recorder. Copy protection can distort
the picture on older VCR models.
Is the TV set to
the correct input?
YES
Does shaking appear when
watching multiple discs?
YES
Does shaking appear when
watching a TV program?
YES
Does shaking appear
when the BD is connected to
another TV?
NO
NO
NO
NO
Make sure the TV is on the correct input.
Turn TV off, then on to determine input.
Video when using composite.
HDMI when using HDMI.
One disc displaying the issue is a problem with the disc.
Multiple discs displaying the problem could indicate the BD lens
needs to be cleaned. Please contact your nearest authorised service center
to clean the BD lens.
Shaking appearing when watching a TV program indicates
an issue with the display. If the TV program is fine, then connect
the BD to another input on the display to determine if the problem
is following the BD.
Connect the BD to another TV and play a disc. No shaking during
disc play back indicates a problem with the first TV. Please refer to
the owners manual for instructions on how to connect the BD to a TV.
If the BD has a problem on the second TV,
then see service chart for service information.
YES
Has the customer tried
another set of cables?
NO
Have the customer try another set of cables. A bad cable can
also cause video problems. Test the cable with another device to
the TV to also determine if the TV is bad. If BD is problem,
please see service chart for service information.
3-5
TRAINING MASTER FOR BLU-RAY (BD)
1-5. Blurry Picture
Distorted picture refers to the customer getting video, but there is a problem with the video.
Determine what cables the customer is using to connect the BD to
What cables is the customer
using to connect the BD?
YES
NO
the TV and if connected properly. Refer to OM for connections.
Tighten any loose cables. Make sure the customer is not connecting
a BD to VCR or BD to DVD Recorder. Copy protection can distort
the picture on older VCR models.
Is the TV set to
the correct input?
YES
Does blurriness appear when
watching multiple discs?
YES
Does blurriness appear when
watching a TV program?
YES
Does blurriness appear
when the BD is connected to
another TV?
NO
NO
NO
NO
Make sure the TV is on the correct input.
Turn TV off, then on to determine input.
Video when using composite.
HDMI when using HDMI.
One disc displaying the issue is a problem with the disc.
Multiple discs displaying the problem could indicate the BD lens
needs to be cleaned. Please contact your nearest authorised service center
to clean the BD lens.
Blurriness appearing when watching a TV program indicates an
issue with the display. If the TV program is fine, then connect
the BD to another input on the display to determine if the problem
is following the BD.
Connect the BD to another TV and play a disc. No blurriness
during disc play back indicates a problem with the first TV.
Please refer to the owners manual for instructions on how to connect
the BD to a TV. If the BD has a problem on the second TV,
then see service chart for service information.
YES
Has the customer tried
another set of cables?
NO
Have the customer try another set of cables.
A bad cable can also cause video problems. Test the cable with another
device to the TV to also determine if the TV is bad. If BD is problem, please
see service chart for service information.
3-6
TRAINING MASTER FOR BLU-RAY (BD)
2. NO PICTURE
2-1. Black Screen
The entire screen is black.
Does the BD on-screen
menu appear?
YES
What cables is the customer
using to connect the BD?
YES
Is the TV set to
the correct input?
YES
Is the customer able to
watch TV programming?
NO
NO
NO
NO
Make sure the customer did not select 480i resolution in the menu
of the BD player if using HDMI connections. Change resolution on
upconversion BD player by pushing the resolution button of the remote
controller. HDMI don’t support 480i resolution.
Determine what cables the customer is using to connect the BD to
the TV and if connected properly. Refer to OM for connections.
Tighten any loose cables. Make sure the customer is not connecting a
BD to VCR or BD to DVD Recorder. Copy protection can distort
the picture on older VCR models.
Make sure the TV is on the correct input. Turn TV off,
then on to determine input. Video when using composite, or component.
DVI when using DVI, and HDMI when using HDMI.
If the customer is not able to watch television then he may have a
problem with his television, especially if the cable signal comes
through on a different input. If the customer can not get a TV program,
then he still may have a problem with the particular input on his TV.
YES
Can the customer connect
the BD to another TV?
YES
Has the customer tried
another set of cables?
NO
NO
Have the customer connect the BD to another TV in order to
determine if the problem is the BD or the TV. Refer to the OM for
connections assistance. If the BD works on the second TV,
then the customer has a problem with his TV.
Have the customer try another set of cables. A bad cable can
also cause video problems. Test the cable with another device to the TV
to also determine if the TV is bad. If BD is problem, please see
service chart for service information.
3-7
TRAINING MASTER FOR BLU-RAY (BD)
2-2. Blue Screen
The entire screen is a solid blue color.
Does the BD on-screen
menu appear?
YES
What cables is the customer
using to connect the BD?
YES
Is the TV set to
the correct input?
YES
Is the customer able to
watch TV programming?
NO
NO
NO
NO
Make sure the customer did not select 480i resolution in the menu
of the BD player if using HDMI connections. Change resolution on
upconversion BD player by pushing the resolution button of the remote
controller. HDMI don’t support 480i resolution.
Determine what cables the customer is using to connect the BD
to the TV and if connected properly. Refer to OM for connections.
Tighten any loose cables. Make sure the customer is not connecting a
BD to VCR or BD to DVD Recorder. Copy protection can distort
the picture on older VCR models.
Make sure the TV is on the correct input.
Turn TV off, then on to determine input.
Video when using composite.
HDMI when using HDMI.
If the customer is not able to watch television then he may have a
problem with his television, especially if the cable signal comes
through on a different input. If the customer can not get a TV program,
then he still may have a problem with the particular input on his TV.
YES
Can the customer connect
the BD to another TV?
YES
Has the customer tried
another set of cables?
NO
NO
Have the customer connect the BD to another TV in order to
determine if the problem is the BD or the TV. Refer to the OM for
connections assistance. If the BD works on the second TV,
then the customer has a problem with his TV.
Have the customer try another set of cables. A bad cable can also
cause video problems. Test the cable with another device to
the TV to also determine if the TV is bad. If BD is problem,
please see service chart for service information.
3-8
TRAINING MASTER FOR BLU-RAY (BD)
2-3. Snowy Screen
A snowy picture is when black and white dots are all over the screen.
Does the BD on-screen
menu appear?
YES
What cables is the customer
using to connect the BD?
YES
Is the TV set to
the correct input?
YES
Is the customer able to
watch TV programming?
NO
NO
NO
NO
Make sure the customer did not select 480i resolution in the menu
of the BD player if using HDMI connections. Change resolution on
upconversion BD player by pushing the resolution button of the remote
controller. HDMI don’t support 480i resolution.
Determine what cables the customer is using to connect the BD
to the TV and if connected properly. Refer to OM for connections.
Tighten any loose cables. Make sure the customer is not connecting a
BD to VCR or BD to DVD Recorder. Copy protection can distort
the picture on older VCR models.
Make sure the TV is on the correct input.
Turn TV off, then on to determine input.
Video when using composite.
HDMI when using HDMI.
If the customer is not able to watch television then he may
have a problem with his television, especially if the cable signal comes
through on a different input. If the customer can not get a TV program,
then he still may have a problem with the particular input on his TV.
YES
Can the customer connect
the BD to another TV?
YES
Has the customer tried
another set of cables?
NO
NO
Have the customer connect the BD to another TV in order to
determine if the problem is the BD or the TV. Refer to the OM for
connections assistance. If the BD works on the second TV,
then the customer has a problem with his TV.
Have the customer try another set of cables. A bad cable can
also cause video problems. Test the cable with another device to
the TV to also determine if the TV is bad. If BD is problem,
please see service chart for service information.
3-9
TRAINING MASTER FOR BLU-RAY (BD)
2-4. No Signal
A “no signal” message appears on the screen of the display.
Does the BD on-screen
menu appear?
YES
What cables is the customer
using to connect the BD?
YES
Is the TV set to the
correct input?
YES
Is the customer able to
watch TV programming?
NO
NO
NO
NO
Make sure the customer did not select 480i resolution in the
menu of the BD player if using HDMI connections. Change resolution on
upconversion BD player by pushing the resolution button of the remote con-
troller. HDMI don’t support 480i resolution.
Determine what cables the customer is using to connect the BD
to the TV and if connected properly. Refer to OM for connections.
Tighten any loose cables. Make sure the customer is not connecting a
BD to VCR or BD to DVD Recorder. Copy protection can distort
the picture on older VCR models.
Make sure the TV is on the correct input.
Turn TV off, then on to determine input.
Video when using composite.
HDMI when using HDMI.
If the customer is not able to watch television then he may have a
problem with his television, especially if the cable signal comes
through on a different input. If the customer can not get a TV program,
then he still may have a problem with the particular input on his TV.
YES
Can the customer connect
the BD to another TV?
YES
Has the customer tried
another set of cables?
NO
NO
Have the customer connect the BD to another TV in order to
determine if the problem is the BD or the TV. Refer to the OM for
connections assistance. If the BD works on the second TV,
then the customer has a problem with his TV.
Have the customer try another set of cables. A bad cable
can also cause video problems. Test the cable with another device to
the TV to also determine if the TV is bad. If BD is problem,
please see service chart for service information.
3-10
TRAINING MASTER FOR BLU-RAY (BD)
2-5. Invalid Format or Format Not Supported
Is the customer using an
analog cable connection?
YES
Is the display
HDCP compliant?
YES
Has the customer tried the
device on another display?
YES
Has the customer tried
another cable?
NO
NO
NO
NO
Customer’s using an HDMI cable connection need to set
the resolution on the product above 480i. HDMI connection
can not process a 480i resolution. They can only process a 480p,
720p, 1080i, or 1080p resolution.
Make sure the display is HDCP compliant when using an
HDMI connection. A lack of HDCP compliancy on the display may
cause an invalid format or format not supported message to appear.
It can also cause a copy protection OSD to appear.
Ask the customer to connect the device to another display.
If the device starts working, then the problem may be the original display.
The customer will need to troubleshoot the display. If the device
still does not work, then the problem may be the device or the cable.
Ask the customer to replace the cable between the device and display.
If the problem is corrected, then the problem was with the cable.
If the problem continues, then the device is the problem.
Set up service according to in warranty or out of warranty procedures.
3-11
TRAINING MASTER FOR BLU-RAY (BD)
3. PICTURE COLOR
3-1. No Color
The video displays no color and only shows in black and white.
What cables is the customer
using to connect the BD?
YES
Is the TV set to the
correct input?
YES
Does color appear when
watching multiple discs?
YES
Does color appear when
watching a TV program?
NO
NO
NO
NO
Determine what cables the customer is using to connect the BD
to the TV and if connected properly. Refer to OM for connections.
Tighten any loose cables. Make sure the customer is not connecting a
BD to VCR. Copy protection can distort the picture on older VCR models.
Make sure the TV is on the correct input according to the
connections in use. Video when using composite.
HDMI when using HDMI.
One disc displaying the issue is a problem with the disc.
Make sure the discs the customer is using are compatible with the
BD by checking “playable discs” in the owners manual.
Multiple discs displaying the problem indicates a problem with
the BD player.
If the cable or satellite programming is connected through
another input and the customer does not get color, the customer has a
problem with his television. If a TV program does have the color,
the problem may be the BD player, the cables being used,
or the TV itself.
YES
Does color appear
when the BD is
connected to another TV?
YES
Has the customer tried
another set of cables?
NO
NO
Connect the BD to another TV and play a disc. Good color during
disc play back indicates a problem with the first TV. Please refer to the
owners manual for instructions on how to connect the BD to a TV.
If the BD has a problem on the second TV, then see service chart for
service information.
Have the customer try another set of cables. A bad cable can
also cause video problems. Test the cable with another device to
the TV to also determine if the TV is bad. If the BD is the problem,
please see service chart for service information.
3-12
TRAINING MASTER FOR BLU-RAY (BD)
3-2. Poor Color
The color is poor. Examples would be washed out colors, colors bleeding into one another, or a solid tint to
a screen.
What cables is the customer
using to connect the BD?
YES
Is the TV set to the
correct input?
YES
Is color fine when watching
multiple discs?
YES
Is color fine when watching
a TV program?
NO
NO
NO
NO
Determine what cables the customer is using to connect the BD to
the TV and if connected properly. Refer to OM for connections.
Tighten any loose cables. Make sure the customer is not connecting a
BD to VCR. Copy protection can distort the picture on older VCR models.
Make sure the TV is on the correct input according to the
connections in use. Video when using composite.
HDMI when using HDMI.
One disc displaying the issue is a problem with the disc.
Make sure the discs the customer is using are compatible with the BD
by checking “playable discs” in the owners manual. Multiple discs
displaying the problem indicates a problem with the BD player.
If the cable or satellite programming is connected through another
input and the customer does not get color, the customer has a problem with
his television. If a TV program does have the color, the problem
may be the BD player, the cables being used, or the TV itself.
YES
Is color fine when the BD is
connected to another TV?
YES
Has the customer tried
another set of cables?
NO
NO
Connect the BD to another TV and play a disc. Good color during
disc play back indicates a problem with the first TV. Please refer to the
owners manual for instructions on how to connect the BD to a TV.
If the BD has a problem on the second TV, then see service
chart for service information.
Have the customer try another set of cables. A bad cable
can also cause video problems. Test the cable with another device to
the TV to also determine if the TV is bad. If the BD is the problem,
please see service chart for service information.
3-13
TRAINING MASTER FOR BLU-RAY (BD)
4. NOISE/AUDIO PROBLEMS
4-1. No Audio
The customer is not able to get audio.
What cables is the customer
using to connect the BD?
YES
Is the customer
able to see video?
YES
Does issue occur on
just one disc?
YES
Problem occur when
watching TV program?
NO
NO
NO
NO
Determine what cables the customer is using to connect the BD
to the TV and if connected properly. Refer to OM for connections.
Tighten any loose cables. Make sure the customer has audio cables
connected if using a video-only cables.
Make sure the customer has not routed video
and audio to separate inputs.
One disc displaying the issue is a problem with the disc.
Multiple discs displaying the problem could indicate the BD lens
needs to be cleaned. Please contact your nearest authorised service center
to clean the BD lens.
No audio from a TV program on a different channel or input means
there is a problem with the television. If a TV program does have
the audio, the problem may be the BD player, the cables being used,
or the TV itself.
YES
Does the problem occur
when BD is connected to
another TV?
YES
Has the customer tried
another set of cables?
NO
NO
Audio is fine when the BD is connected to another TV
indicates the problem is with the television. Refer to
the owners manual for assistance with connecting BD to another TV.
Have the customer try another set of cables. A bad cable can also
cause audio problems. Test the cable with another device to
the TV to also determine if the TV is bad. If BD is problem,
please see service chart for service information.
3-14
TRAINING MASTER FOR BLU-RAY (BD)
4-2. Distorted Audio
The audio sounds muffled, scratchy, or the audio skips.
What cables is the customer
using to connect the DVD?
YES
Is the customer
able to see video?
YES
Does issue occur on
just one disc?
YES
Problem occur when
watching TV program?
NO
NO
NO
NO
Determine what cables the customer is using to connect the BD
to the TV and if connected properly. Refer to OM for connections.
Tighten any loose cables. Make sure the customer has audio cables
connected if using a video-only cables.
Make sure the customer has not routed
video and audio to separate inputs.
One disc displaying the issue is a problem with the disc.
Multiple discs displaying the problem could indicate the BD lens
needs to be cleaned. Please contact your nearest authorised service center
to clean the BD lens.
Distorted audio from a TV program on a different channel or
input means there is a problem with the television. If a TV program
does have the audio, the problem may be the BD player, the cables
being used, or the TV itself.
YES
Does the problem occur
when DVD is connected to
another TV?
YES
Has the customer tried
another set of cables?
NO
NO
Audio is fine when the BD is connected to another TV
indicates the problem is with the television. Refer to the owners manual
for assistance with connecting BD to another TV.
Have the customer try another set of cables. A bad cable can
also cause audio problems. Test the cable with another device to
the TV to also determine if the TV is bad. If BD is problem,
please see service chart for service information.
3-15
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