JVC VN-H57U, VN-H37U, VN-H137U User Manual

SAFETY PRECAUTIONS

HD IP CAMERA

VN-H57U

Instructions (Installation)

VN-H37U
VN-H137U

<VN-H57U>

For Customer Use:

Enter below the Model No. which is located
on the body.
Retain this information for future reference.

Model No.
Serial No.

Thank you for purchasing this product.
Before operating this unit, please read the instructions carefully
to ensure the best possible performance.

< VN-H37U>

The standard camera installation procedure can be found on the back side of this page.

© 2012 JVC KENWOOD Corporation

Safety Precautions

The power rating is AC 24 V, 50/60 Hz/PoE (VN-H57U) or PoE (VN-H37U/VN-H137U). Use the correct voltage.
Always use the AC 24 V power source that is insulated from the primary power supply. (VN-H57U)
A level of supplied power that exceeds the ratings may result in failures, smoke or fire. If the camera breaks
down, turn off the power and contact our service center immediately.
If a level of power that exceeds the ratings is supplied, the internal components may be damaged even if no
abnormalities are observed in the appearance and/or operation of the camera. Contact our service center
immediately to arrange for an inspection (charged separately).

Attachments and Accessories

Instructions ....................................................... 2

CD-ROM ........................................................... 1

WARRANTY CARD (For USA) ......................... 1

Operating Precautions

Storage and Operating Environment

This camera has been designed for indoor use. If you

●

use it outdoors, install a housing.
Do not install the camera in the following environments.

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Doing so may result in malfunctions or failure.

Hot or cold locations beyond ambient temperature

•
range (-10 °C to 50 °C).
Locations beyond the allowable operating humidity

•
range (20 %RH to 90 %RH) (no condensation allowed).
Near equipment that emits strong magnetic fields,

•
such as transformers or motors.
Near equipment that emits radio waves, such as

•
transceivers and mobile phones.
Locations in which excessive dust or sand exist.

•
Locations that are subject to vibration.

•
Locations prone to moisture such as sides of windows.

•
Locations that may contain steam or oil, such as

•
kitchens.
Locations that are subject to radiation emissions,

•
X-rays or corrosive gases.
Locations where chemicals are used, such as

•
swimming pools.

Use of this camera and cables connected to this

●

camera at locations where strong electrical or
magnetic waves are generated (e.g. near a radio, TV,
transformer, monitor, etc.) may result in images being
affected by noise interference or colors being changed.

Do not install this camera at a location that traps heat.

●

This camera discharges heat from the surface of the
main unit. Do not install at a location that may trap
heat, such as near the walls.

Handling Precautions

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Do not suspend yourself from this camera, shake it or
hang objects over it.

Applying excessive load may cause the camera to fall
off and cause an accident.

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Do not stack devices on top of each other.
Doing so may cause a malfunction or failure due to

overheating or noise, or cause a fire.

●

Do not block the vents.
Inadequate heat ventilation may cause this camera to

malfunction. Be sure not to block the vents around the
camera.

Copyright Protection

●

With the exception of the user being the copyright
holder or when permission such as for duplication has
been granted by the copyright holder, permission is
required in principle to duplicate, modify or transmit
copyrighted material.

●

Unauthorized duplication, modification or transmission
of copyrighted material may constitute a copyright
infringement, and the user may be liable to pay
compensation for damages. When using copyrighted
material, be sure to check the license agreement or
the copyrighted material thoroughly.

●

When rights or rights holders are involved with regard
to the targeted subject of duplication, permission may
be required for shooting or using (processing) it. Be
sure to check the licensing conditions thoroughly.

●

Use of recorded materials without first gaining the prior
consent of the author is forbidden under copyright law
except in cases of personal use.

Disclaimer

The motion detection feature is not a feature to prevent

●

theft or fire. Our company shall not be liable for any
loss or damage resulting from the use of this feature.

We shall not be responsible for any loss or damage

●

caused in the event of privacy invasion as a result of
camera footage created by this product.

Maintenance

Turn off the power before performing maintenance.

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Wipe using a soft cloth.

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Wiping with thinner or benzene may melt or tarnish its
surface. For tough stains, wipe using a cloth that has
been dipped into a neutral detergent diluted with water.
Following that, wipe with a dry cloth.

Saving Energy

●

If the camera is not going to be used for a long period
of time, turn off the power or the system for safety
reasons and to conserve energy.

Others

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This camera has a built-in AGC circuit. Setting AGC
to "Mid" or "High" increases the sensitivity of a dark
image, and the screen may appear grainy. This is not
a malfunction.

●

When this camera is used with the white balance set to
"ATW" (Auto Tracking White Balance), the color tone
of some objects may differ slightly from the actual color
due to the principle of the automatic tracking white
balance circuit. This is not a malfunction.

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The electric shutter of this camera is set to "1/30" by
factory default. For regions with a commercial power
frequency of 50 Hz, switch to the Flickerless mode
during use under fluorescent lights (excluding inverter
lighting equipment) to prevent flickers.

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When the electronic sensitivity enhancement feature
is enabled, the screen may appear grainy and more
white spots may appear because the sensitivity is
increased. However, this is not a malfunction.

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If the power supply voltage is momentarily cut off or
reduced due to lightning or the power supply to the
air conditioner being turned on, the image may be
disrupted or noise interference may occur.

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When using multicast, make use of an IGMPv2­compliant network switch.

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Some hubs/switches of products that are equipped
with intelligent features may include a broadcast/
multicast suppression function. If this function is
enabled, viewing of multicast images on this camera
may fail.

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When the Easy Day and Night or Day and Night is set
to "Auto", the image becomes black and white in dark
locations. As the sensitivity level is increased in this
case, the screen may appear grainy and more white
spots may appear. When switching between color
and black-and-white images, the brighter area on the
screen is emphasized, which may reduce the visibility.
However, this is not a malfunction.

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It is recommended that shielded LAN cables be used
to connect to this camera. The safety and reliability of
this camera has been checked using shielded cables.

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Under halogen lamps, light bulbs and other light
sources that emit strong infrared light, black objects
may look almost purple in the recording. It is an inherent
characteristic of this camera and not a defect. (VN-H137U)

●

During viewing using the Built-in Viewer, the video
and audio may appear out of sync. This is not a
malfunction (VN-H57U).

<VN-H137U>

LST1230-001D

FOR USA
These are general IMPORTANT SAFEGUARDS and

certain items may not apply to all appliances.

IMPORTANT SAFEGUARDS

1. Read all of these instructions.

2. Save these instructions for later use.

3. All warnings on the product and in the operating instructions

should be adhered to.

4. Unplug this appliance system from the wall outlet before
cleaning. Do not use liquid cleaners or aerosol cleaners. Use a
damp cloth for cleaning.

5. Do not use attachments not recommended by the appliance
manufacturer as they may cause hazards.

6. Do not use this appliance near water - for example, near
a bathtub, washbowl, kitchen sink, or laundry tub, in a wet
basement, or near a swimming pool, etc.

7. Do not place this appliance on an unstable
cart, stand, or table. The appliance may
fall, causing serious injury to a child
or adult, and serious damage to the
appliance. Use only with a cart or stand
recommended by the manufacturer, or
sold with the appliance. Wall or shelf
mounting should follow the manufacturer’s
instructions, and should use a mounting kit
approved by the manufacturer.

An appliance and cart combination should be moved with care.
Quick stops, excessive force, and uneven surfaces may cause

the appliance and cart combination to overturn.

8. Slots and openings in the cabinet and the back or bottom are
provided for ventilation, and to insure reliable operation of the
appliance and to protect it from overheating, these openings
must not be blocked or covered. The openings should never
be blocked by placing the appliance on a bed, sofa, rug, or
other similar surface. This appliance should never be placed
near or over a radiator or heat register. This appliance should
not be placed in a built-in installation such as a bookcase
unless proper ventilation is provided.

9. This appliance should be operated only from the type of power
source indicated on the marking label. If you are not sure of
the type of power supplied to your home, consult your dealer
or local power company. For appliance designed to operate
from battery power, refer to the operating instructions.

10. For added protection for this product during a lightning storm,
or when it is left unattended and unused for long periods of
time, unplug it from the wall outlet and disconnect the antenna
or cable system. This will prevent damage to the product due
to lightning and power-line surges.

11. Do not allow anything to rest on the power cord. Do not locate
this appliance where the cord will be abused by persons
walking on it.

12. Follow all warnings and instructions marked on the appliance.

13. Do not overload wall outlets and extension cords as this can

result in fire or electric shock.

14. Never push objects of any kind into this appliance through
cabinet slots as they may touch dangerous voltage points
or short out parts that could result in a fire or electric shock.
Never spill liquid of any kind on the appliance.

15. Do not attempt to service this appliance yourself as opening
or removing covers may expose you to dangerous voltage
or other hazards. Refer all servicing to qualified service
personnel.

16. Unplug this appliance from the wall outlet and refer servicing to
qualified service personnel under the following conditions:

a. When the power cord or plug is damaged or frayed.
b. If liquid has been spilled into the appliance.
c. If the appliance has been exposed to rain or water.
d. If the appliance does not operate normally by following the

operating instructions. Adjust only those controls that are
covered by the operating instructions as improper adjustment
of other controls may result in damage and will often require
extensive work by a qualified technician to restore the
appliance to normal operation.

e. If the appliance has been dropped or the cabinet has been

damaged.

f. When the appliance exhibits a distinct change in performance

- this indicates a need for service.

17. When replacement parts are required, be sure the service
technician has used replacement parts specified by the
manufacturer that have the same characteristics as the original
part. Unauthorized substitutions may result in fire, electric
shock or other hazards.

18. Upon completion of any service or repairs to this appliance,
ask the service technician to perform routine safety checks to
determine that the appliance is in safe operating condition.

FOR USA AND CANADA

CAUTION

RISK OF ELECTRIC SHOCK

DO NOT OPEN

CAUTION: TO REDUCE THE RISK OF ELECTRICK

Information for USA

This device complies with part 15 of the FCC Rules. Changes
or modifications not approved by JVC could void the user's
authority to operate the equipment. This equipment has
been tested and found to comply with the limits for a Class A
digital device, pursuant to Part 15 of the FCC Rules. These
limits are designed to provide reasonable protection against
harmful interference when the equipment is operated in a
commercial environment. This equipment generates, uses, and
can radiate radio frequency energy and, if not installed and
used in accordance with the instruction manual, may cause
harmful interference to radio communications. Operation of
this equipment in a residential area is likely to cause harmful
interference in which case the user will be required to correct
the interference at his own expense.

CAUTION

CHANGES OR MODIFICATIONS NOT APPROVED BY JVC
COULD VOID USER’S AUTHORITY TO OPERATE THE
EQUIPMENT.

SHOCK. DO NOT REMOVE COVER
(OR BACK). NO USER-SERVICEABLE
PARTS INSIDE. REFER SERVICING TO
QUALIFIED SERVICE PERSONNEL.

The lightning flash wish arrowhead symbol, within
an equilateral triangle is intended to alert the
user to the presence of uninsulated "dangerous
voltage" within the product's enclosure that age"
within the product's enclosure that may be of
sufficient magnitude to constitute a risk of electric
shock to persons.

The exclamation point within an equilateral
triangle is intended to alert the user to
the presence of important operating and
maintenance (servicing) instructions in the
literature accompanying the appliance.

This device complies with Part 15 of the FCC Rules. Operation
is subject to the following two conditions: (1) This device may
not cause harmful interference, and (2) this device must accept
any interference received, including interference that may
cause undesired operation.

INFORMATION (FOR CANADA)

RENSEIGNEMENT (POUR CANADA)

This Class A digital apparatus complies with Canadian ICES-003.

Cet appareil num rique de la Class A est conforme á la norme
NMB-003 du Canada.

Due to design modifications, data given in this instruction
book are subject to possible change without prior notice.

WARNING

TO REDUCE THE RISK OF FIRE OR ELECTRIC
SHOCK, DO NOT EXPOSE THIS APPLIANCE TO RAIN
OR MOISTURE.

AVERTISSEMENT

POUR EVITER LES RISQUES D'INCENDIE OU
D'ELECTROCUTION, NE PAS EXPOSER L'APPAREIL A
L'HUMIDITE OU A LA PLUIE.

FOR EUROPE

WARNING

This is a Class A product. In a domestic environment this
product may cause radio interference in which case the
user may be required to take adequate measures.

Dear Customer

This apparatus is in conformance with the valid European
directives and standards regarding electromagnetic
compatibility and electrical safety.
European representative of JVC KENWOOD Corporation is:
JVC Technical Services Europe GmbH
Postfach 10 05 04
61145 Friedberg
Germany

Sehr geehrter Kunde, sehr geehrte Kundin, dieses Gerät
stimmt mit den gültigen europäischen Richtlinien und Normen
bezüglich elektromagnetischer Verträglichkeit und electrischer
Sicherheit überein.
Die europäische Vertretung für die JVC KENWOOD
Corporation ist:
JVC Technical Services Europe GmbH
Postfach 10 05 04
61145 Friedberg
Deutschland

Information for Users on Disposal of Old
Equipment

[European Union]

This symbol indicates that the electrical and
electronic equipment should not be disposed as
general household waste at its end-of-life.
Instead, the product should be handed over to
the applicable collection point for the recycling
of electrical and electronic equipment for proper
treatment, recovery and recycling in accordance with
your national legislation.

Attention:

This symbol
is only valid in
the European
Union.

(Business users)

If you wish to dispose of this product, please visit our web
page http://www.jvc.eu to obtain information about the take­back of the product.

[Other Countries outside the European Union]

If you wish to dispose of this product, please do so in
accordance with applicable national legislation or other
rules in your country for the treatment of old electrical and
electronic equipment.

This installation should be made by a qualified service

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person and should conform to all local codes.
This installation shall be in accordance with the National

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Electrical Code, ANSI/NFPA 70. The unit is to be powered
by a Listed Class 2 power supply or using the PoE.

The AC 24 V power supply should conform to the following:

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Class 2 only (For USA), Isolated power supply only (For
Europe and other).

Any Mention in this manual of Alarm inputs have not been

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evaluated by UL to be used for Burglar Alarm Functionality.
Special technique is required when installing this product.

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Please refer to your dealer for installation.
Rating label is pasted at the bottom or top of the camera

●

unit.
JVC is not liable for any compensation if you drop the

●

camera due to insecure mounting by not following the
installation description. Pay careful attention during
installation.

When mounting this product to a ceiling or wall, select

●

a location strong enough to support the weight of this
camera. If the location is not strong enough to support
the weight, be sure to reinforce the ceiling or wall before
installation.

The camera may drop if the mounting screws are not

●

tightened securely. Check that the screws are tightened
appropriately and securely.

Do not install the camera near lighting fixtures of high

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temperature, such as spot lights. It might result in failure
or fires.

It should be noted that it may be unlawful to re-record

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pre-recorded tapes, records, or discs without the consent
of the owner of copyright in the sound or video recording,
broadcast or cable program and in any literary, dramatic
musical, or artistic work embodied therein.

The latest version

●

Please visit V.NETWORKS web site to check the latest
firmware at http://www3.jvckenwood.com/english/pro/
vnetworks/index.html

By disposing of this product correctly, you will help
to conserve natural resources and will help prevent
potential negative effects on the environment and
human health which could otherwise be caused by
inappropriate waste handling of this product. For
more information about collection point and recycling
of this product, please contact your local municipal
office, your household waste disposal service or the
shop where you purchased the product. Penalties
may be applicable for incorrect disposal of this
waste, in accordance with national legislation.

☞ Continued overleaf

1

Mounting this Camera

Note

• Special attention is required when installing the camera to the wall
or ceiling. You should not carry out installation work yourself. Ask a
professional to do the job, because injuries and accidents may occur if
the camera falls.

• To prevent this camera from falling, connect it to a strong section (a
ceiling slab or channel) using a fall prevention wire.

• When you attach the camera body to the ceiling, be sure to wear safety
goggles to protect your eyes from falling objects.

Mounting the lens (VN-H57U/VN-H37U)

Note

• Use a Megapixel lens only.

1 Check the lens mount before mounting the lens.

• The VN-H37U has the CS mount.

• The lens mount size (a) must be as shown in the table below.

Lens Flange focus (b) Dimension (a)

CS mount lens 12.5 mm 5.5 mm or less

•

Never use a lens whose dimension
(a) is more than the specified value.
Otherwise, the lens may not be
mounted correctly, or internal parts
of the camera may be damaged.
Also, the camera may fail.

2

Mount the lens securely by rotating it clockwise (CW).

3 When using a DC iris lens, connect the lens cable

to the IRIS terminal at the side of this camera.

Memo

• You cannot use a video iris lens.

• If the lens cable plug does not match, use a 4-pin plug.

[4-pin plug part number: SCV2859-001]
The 4-pin plug is available from the dealer or a JVC Service Center.

(a)

Flange focus

(b)

Mounting this camera onto a fixer,
pan/tilt unit and similar object

When you mount the camera onto a fixer, pan/tilt unit or
similar object, use the tripod screw hole (1/4-20UNC) of the
camera-mounting bracket.
When you mount the camera on a high place, fix the
fall-prevention wire to the wire attachment screw on the
camera rear panel.

Camera-

Camera-mounting
bracket

Camera-mounting
screws (x2: M2.6 x
8 mm)

Screw hole for the camera­mounting (1/4-20UNC)

Note

• Tighten setscrews securely.

• Use the screws to mount the camera so that the screws protrude
between 5 and 7 mm from the mounting surface. Do not use screws that
exceed the specified length as it may damage the internal parts.

5 mm to
7 mm

Rotation­preventive
hole

VN-H57U

[STATUS]
indicator

Iris terminal

Camera-mounting

bracket

mounting
bracket

1/4-20UNC

Mounting the fall prevention wire

Fall prevention wire
(Prepared by customer)

6 mm

2 mm or less

Note

• Take note of the length, strength and pull of the fall prevention wire. For
the fall prevention wire use the insulation material. Make the wire length
as short as possible.

The wire must be sufficiently strong to hold the weight of the camera and

the total weight of the lens and fixer. (Also, make sure that the wire ends
are terminated carefully)

• Use the screws mounted on the camera rear panel to hold the fall
prevention wire.

• Mount the fall prevention wire using an attachment screw for the fall
prevention wire.

Use the screws (M3 x 6 mm) mounted on the rear panel of the camera to

hold the fall prevention wire. Do not use a screw that is longer than 6 mm
as doing so may damage the inside of the camera.

Attachment screw for
fall prevention wire
(M3 x 6 mm)

Attach the camera-mounting bracket
to the top of this camera

Memo

•

The bracket is attached to the bottom of this camera before being shipped
from the factory. Remove two screws for the camera-mounting bracket and
attach the bracket to the top of the camera if required.

Two (M2.6 x 8 mm) screws to secure

the camera-mounting bracket

[STATUS]
indicator

Camera-mounting

bracket

VN-H37U

[STATUS]
indicator

Iris terminal

Camera-mounting

VN-H137U

[STATUS]
indicator

Camera-mounting
bracket

bracket

Camera-mounting bracket

Two (M2.6 x 8 mm) screws to secure
the camera-mounting bracket

Note

• Use setscrews with a length of 8 mm or less to secure the camera­mounting bracket. Do not use screws that exceed the specified length as
it may damage the internal parts.

Two (M2.6 x 8 mm) screws to secure
the camera-mounting bracket

Camera-mounting
bracket

Screw hole for the camera­mounting (1/4-20UNC)

Attaching cables

Power Connection

When using the PoE cable (Common)

• Power is supplied via the LAN cable. Connect the PoE power
sourcing equipment.

• When power is supplied, the [STATUS] indicator lights up orange on
the side of this camera and lights up green after booting.

Memo

You can also turn the [STATUS] indication Off when the camera is

•
operating. For details about the settings, see “Instructions (Setting)” on the
supplied CD-ROM.

• A Category-5 or higher grade cable is recommended for 100BASE-TX
communication.

•

Be sure to properly ground the PoE power sourcing equipment before use.

PoE power sourcing
equipment

VN-H57U VN-H37U/VN-H137U

When connecting the AC 24 V power cable (VN-H57U)

• When power is supplied, the [STATUS] indicator lights up on the
camera side panel.

Note

• Always use an AC 24 V power supply that is insulated from the primary
power circuit. An autotransformer or similar single-winding transformer
may fail or damage the camera.

•

If you use both the AC 24 V power cable and the PoE-based LAN cable
simultaneously, the camera may fail. Always supply power using either method.

PoE power sourcing
equipment

VN-H57U

[MONITOR] terminal

[AUDIO IN/
OUT] terminal

To AC 24 V
power supply

Alarm cable

75 Ω
termination

Cable stopper

Speaker with integrated amp

Plug-in power condenser
microphone

Test monitor
* For field angle

adjustment

[MONITOR] selection switch
NTSC
PAL
[RESET] button

[FOCUS ASSIST] button

VN-H37U/VN-H137U

[MONITOR] terminal

75 Ω
termination

[MONITOR] selection switch

NTSC

PAL
[RESET] button

[FOCUS ASSIST] button

Memo

• The camera has the 16:9 aspect ratio. If the test monitor for checking
the image has the 4:3 aspect ratio, the camera image is converted and
displayed in the 4:3 ratio.

Test monitor
* For field angle
adjustment

Connecting the monitor signal output
terminal to the coaxial cable

Connect a test monitor to the [MONITOR] terminal.
Use this terminal to adjust the field angle during camera setup and to
adjust the focus in Focus Assist mode. Connect an RCA video cable
from this MONITOR terminal to the video monitor. When using a PAL
system monitor, set the [MONITOR] switch to the "PAL" position. Then,
press the RESET button to restart the camera.

Note

• If you extend the cable, more signals attenuate, the video resolution
drops, and video noise increases. A cable with lower attenuation is
recommended for when the camera is attached.

• If you keep pressing the [RESET] button for more than 5s, the camera
enters the Service mode. Do not press this button for more than 5s.

Connecting the Audio cable

Connect the stereo mini jack cable to the [AUDIO IN/OUT] terminal
(Φ3.5 mm).
For details about the audio cable, refer to [Audio cable connection]
(

page 4).

☞

(Common)

(VN-H57U)

Alarm I/O Terminal Connection (VN-H57U)

Note

• An ambient noise source may cause a malfunction of the camera even if
the cable length is 50 meters or less. In that case, keep the noise source
away from the camera system.

• The cable stopper may drop from the Alarm terminal. Securely connect
the cables.

Continued overleaf

☞

2