Juniper NETWORK CHANGE PLAN REVIEW - SERVICE DESCRIPTION DOCUMENT 10-2010 User Manual
Network Change Plan Review
Service Description Document – October 2010
Table of Contents
1. Introduction .................................................................................................................................... 2
2. Eligibility and Purchasing ............................................................................................................... 2
3. Service Features and Deliverable Description ............................................................................... 2
4. Customer Responsibilities ............................................................................................................. 3
5. Availability ...................................................................................................................................... 3
6. Scope ............................................................................................................................................. 3
7. Glossary ......................................................................................................................................... 4
About Juniper Networks ............................................................................................................................ 4
© Juniper Networks, Inc. 1
Network Change Plan Review - Service Description Document – October 2010
1. Introduction
Network Change Plan Review Services (“Services”) are described in this Services Description for Service s delivered by
Juniper Networks to Juniper Care Plus customer or Juniper Operate Specialist (“Customer”).
Juniper Networks’ Network Change Plan Review services provide review of Customer’s network change plan and provide
recommendations to optimize the process based on known leading practices. Network change plans provided by the
Customer can include software upgrade implementation plan, new feature implementation plan and network migration
plan for Juniper Networks products.
2. Eligibility and Purchasing
Services are available only to End User who holds a valid Juniper Care Plus contract or Juniper Operate Specialist who
holds a valid Advanced Partner Support contract or Advanced Customer Support contract. Services may be purchased
using consulting credits.
3. Service Features and Deliverable Description
As part of the Services, Juniper Networks will use commercially reasonable efforts to provide Customer with the followin g:
3.1. Network Change Plan Review and Assistance
Juniper engineers review Customer’s network changes method and procedure, acceptance test plan to determine
areas of improvement.
3.1.1. Review Customer’s planning, method and procedure.
• Detailed review of Customer’s network change method and procedure.
• Detailed review of hardware and software configuration changes needed for successful network
change.
3.1.2. Review Customer’s acceptance test plan.
3.1.3. Review Customer’s contingency roll back procedure if applicable.
3.1.4. Assist in the preparation of implementation plan p ro cedures.
3.2. Network Change Optimization Recommendation
Juniper engineers provide recommendation to optimize Customer’s process based on suggested best practices.
3.2.1. Proactively identify implementation issues and provide recommendation on changes to Customer’s test
plan associated with the network changes.
3.2.2. Provide recommendation on how to optimize the network change method and procedure wherever there
is opportunity to minimize implementation time and service disruption.
3.2.3. Advise the Customer on any relevant best practices for the network change.
3.2.4. Deliver a written report on the recommendations.
990334 – October 2010 Juniper Networks, Inc.
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