Juniper JUNOS SPACE SERVICE INSIGHT Overview

JUNOS SPACE SERVICE INSIGHT

DATASHEET

Product Overview

Junos Space Service Insight enables

proactive maintenance and maximizes

uptime by delivering actionable

network intelligence. Service Insight

automates impact analysis of end

of life notifications to your network,

thus saving you precious time spent in

analysis, allowing your network teams

to focus on planning and proactive

management. Service Insight delivers

targeted bug notifications for issues

that may impact your network before a

problem occurs. Proactive maintenance

and problem avoidance enabled with

Service Insight means that uptime

is maximized and less time is spent

managing network issues. This gives

your team more time to evolve the

network to meet your business needs.

Product Introduction

Juniper Networks® Junos® Space Service Insight is an application within the Juniper service

automation solution. It enables proactive maintenance of the network by delivering

targeted network insight and automating impact analysis of the information delivered.

This saves time and allows you to focus on strategic tasks that evolve the network to your

business needs.

Juniper service automation consists of an ecosystem of tools, applications, and systems

targeted towards simplifying and streamlining operations, decreasing operational

expenditure, reducing downtime, and increasing ROI for networks running Juniper

Networks Junos operating system.

Service Insight features include:

• Automatic delivery of proactive bug notifications specific to your network

• Automated impact analysis for bug notification for Junos OS devices

• Automatic delivery of end of life/end of support (EOL/EOS) notifications

• Automated EOL/EOS impact analysis for Junos OS devices

• Automated analysis of device exposure to proactive bug and EOL/EOS notifications

Service

Insight

Service Now and

Service Insight

Internet

Juniper Support

System

Juniper

AI Scripts

Hardware
Soware
Resources
Configuration

Customer Network

Installed

JMB

Service

Now

Customer or Partner NOC

Figure 1: Juniper service automation solution

Why Automate?

Juniper service automation provides you with a seamless and secure solution that simplifies

operational processes and delivers targeted network intelligence for proactive maintenance.

With its automated impact analysis and notification capabilities, Service Insight delivers

product information and targeted network insights that were not previously easily extractable.

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Architecture and Key Components

Service Insight works seamlessly with Junos Space Service Now,

the service automation component that streamlines operations by

automating inventory management and fault management tasks,

and collects periodic health and configuration data from network

elements. This data is used by Service Insight to deliver targeted

bug notifications, identify which network devices could potentially

be impacted, and to perform impact analyses for

EOL/EOS notifications.

Both Service Now and Service Insight work seamlessly with other

service automation components within your environment and

are securely integrated with Juniper ’s expert systems for service

automation delivery. These components include:

Advanced Insight Scripts, running on Junos OS-based devices,

are event-specific incident management scripts and intelligence

scripts written based on the experience and knowledge of Juniper

Networks Technical Assistance Center (JTAC) engineers. These

intelligence scripts collect periodic health and configuration

data that is used by Service Insight. Event-specific AI scripts

detect issues on devices, collect troubleshooting and diagnostic

information, and send alerts to Service Now.

Juniper Networks Support Systems (JSS) are expert systems

located within Juniper Networks premises, and securely integrated

with the service automation solution to link a variety of knowledge

assets within the Juniper Customer Support infrastructure and the

Juniper Customer Relationship Management (CRM) system. JSS

interfaces with the Juniper Customer Support Center (CSC) case

management, contract management systems, and knowledge

repositories. JSS processes the device identity and configuration

data collected by intelligence scripts, and performs analyses

within the context of knowledge assets to deliver targeted impact

analysis reports and bug notifications against the collected data.

JSS also automates case escalation via Service Now and checks

entitlement for Service Now and Service Insight.

Features and Benefits

Proactive Bug Notification

Service Insight delivers proactive bug notifications targeted to

your specific network hardware and software configuration.

Proactive bug notifications link known software and hardware

issues to specific devices in your network, and can be a powerful

tool to help address potential issues before they impact service.

With Service Insight, users not only get these proactive bug

notifications delivered against their network, they are also able to

receive an alert when the notification is received or when a new

device on the network is matched to an existing bug notification.

Service Insight automates the impact analysis for proactive

bug notifications, allowing users to identify which devices in

the network could potentially be impacted by a particular bug.

Alternately, users can select a specific device or a set of devices in

the network to list proactive bug notifications to which a device or

devices may be susceptible.

This capability can be used as a powerful tool for proactive

maintenance of the network.

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Figure 2: Service Insight user interface

End of Life/End of Support Impact Analysis

Service Insight distributes EOL/EOS notifications to you and

automates the network impact analysis for these notifications. This

greatly reduces the time needed to plan hardware maintenance and

minimizes exposure to networks running EOS parts.

The automated impact analysis of EOL/EOS notifications saves

time otherwise spent in manual network analysis to assess which

devices and modules need to be updated or upgraded to ensure that

the network is running supported hardware and soware. Without

Service Insight, these tasks can be manually intensive and leave little

time for strategic planning of technology and network evolution.

Scalable Solution

Service Insight is an integral part of the Junos Space platform,

a scalable fabric of physical or virtual appliances that work

collaboratively. With the Junos Space scalable fabric architecture,

you can expand or contract your fabric by simply adding or

deleting nodes as needed. Each physical or virtual appliance node

is fully utilized, and the nodes work together to provide a scalable

and resilient platform.

Secure Interfaces

Service Insight has been engineered to accommodate each

customer ’s requirements for data and information confidentially.

Standards-based security techniques for authentication,

encryption, and entitlement are used for all communications.

Using the information that is collected and shared, Juniper Networks

is uniquely positioned to determine potential risks to your network,

to perform detailed impact analysis of EOL/EOS notifications, and to

proactively identify which devices may be subject to potential bugs—

before the symptoms are seen in the network. You also have the

option to not share with Juniper information about specific devices in

the network or the entire network.

Flexibility in Configuration and Operation

With an easy to use Web 2.0 GUI-based interface, Service Insight

is designed to simplify operations. The intuitive user interface

allows for easy configuration and operation, enabling users to

quickly ramp up and employ Service Insight to automate their

inventory management and incident management tasks.

Junos Space

Junos Space is an open, extensible network platform for

developing and hosting network management applications

that reduce cost and complexity. A core member of the Juniper

Networks Junos Platform, Junos Space uses the same design

principles and open systems approach as the Junos OS to enable

programmability at the network application layer.

Junos Space is a multipurpose application platform designed to

be simple, smart, and open.

• Simple: The platform interface is oriented around business

intent, not technology, with the system guiding the user rather

than the other way around.

• Smart: The core platform provides network abstractions and

automation to enable smart applications, and it includes best

practices to automate repetitive tasks, minimize user input, and

scale services.

• Open: The platform architecture is open and explicitly designed

to enable partners to build and deploy applications that are

smart, simple, and easy to use.

Specifications

Client Browser Support

Supported browsers include Firefox 3.0, Internet Explorer 7.0,

and above.

VMware Version

Junos Space works with VMware vSphere 4.0 and above.

Juniper Platforms

Service Insight runs on Juniper Networks devices running Junos OS

9.0 and later releases.

Junos Space Platform

Service Now is available on Junos Space 2.0 and above.

Juniper Networks Services and Support

Juniper Networks is the leader in performance-enabling services

and support, which are designed to accelerate, extend, and

optimize your high-performance network. Our services allow

you to bring revenue-generating capabilities online faster so

you can realize bigger productivity gains and faster rollouts of

new business models and ventures. At the same time, Juniper

Networks ensures operational excellence by optimizing your

network to maintain required levels of performance, reliability, and

availability. For more details, please visit www.juniper.net/us/en/

products-services.

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Ordering Information

Service Insight is available today to all customers with a Juniper

Care Plus support contract.

Operate Specialist partners can get Service Insight with the

Advanced Partner Support subscription. Please contact your

Juniper Networks representative for more information.

About Juniper Networks

Juniper Networks is in the business of network innovation. From

devices to data centers, from consumers to cloud providers,

Juniper Networks delivers the software, silicon and systems that

transform the experience and economics of networking. The

company serves customers and partners worldwide. Additional

information can be found at www.juniper.net.

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1000350-001-EN Nov 2010

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