Juniper JUNOS SPACE SERVICE INSIGHT Overview

JUNOS SPACE SERVICE INSIGHT

DATASHEET

Product Overview

Junos Space Service Insight enables

proactive maintenance and maximizes

uptime by delivering actionable

network intelligence. Service Insight

automates impact analysis of end

of life notifications to your network,

thus saving you precious time spent in

analysis, allowing your network teams

to focus on planning and proactive

management. Service Insight delivers

targeted bug notifications for issues

that may impact your network before a

problem occurs. Proactive maintenance

and problem avoidance enabled with

Service Insight means that uptime

is maximized and less time is spent

managing network issues. This gives

your team more time to evolve the

network to meet your business needs.

Product Introduction

Juniper Networks® Junos® Space Service Insight is an application within the Juniper service

automation solution. It enables proactive maintenance of the network by delivering

targeted network insight and automating impact analysis of the information delivered.

This saves time and allows you to focus on strategic tasks that evolve the network to your

business needs.

Juniper service automation consists of an ecosystem of tools, applications, and systems

targeted towards simplifying and streamlining operations, decreasing operational

expenditure, reducing downtime, and increasing ROI for networks running Juniper

Networks Junos operating system.

Service Insight features include:

• Automatic delivery of proactive bug notifications specific to your network

• Automated impact analysis for bug notification for Junos OS devices

• Automatic delivery of end of life/end of support (EOL/EOS) notifications

• Automated EOL/EOS impact analysis for Junos OS devices

• Automated analysis of device exposure to proactive bug and EOL/EOS notifications

Service

Insight

Service Now and

Service Insight

Internet

Juniper Support

System

Juniper

AI Scripts

Hardware
Soware
Resources
Configuration

Customer Network

Installed

JMB

Service

Now

Customer or Partner NOC

Figure 1: Juniper service automation solution

Why Automate?

Juniper service automation provides you with a seamless and secure solution that simplifies

operational processes and delivers targeted network intelligence for proactive maintenance.

With its automated impact analysis and notification capabilities, Service Insight delivers

product information and targeted network insights that were not previously easily extractable.

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Architecture and Key Components

Service Insight works seamlessly with Junos Space Service Now,

the service automation component that streamlines operations by

automating inventory management and fault management tasks,

and collects periodic health and configuration data from network

elements. This data is used by Service Insight to deliver targeted

bug notifications, identify which network devices could potentially

be impacted, and to perform impact analyses for

EOL/EOS notifications.

Both Service Now and Service Insight work seamlessly with other

service automation components within your environment and

are securely integrated with Juniper ’s expert systems for service

automation delivery. These components include:

Advanced Insight Scripts, running on Junos OS-based devices,

are event-specific incident management scripts and intelligence

scripts written based on the experience and knowledge of Juniper

Networks Technical Assistance Center (JTAC) engineers. These

intelligence scripts collect periodic health and configuration

data that is used by Service Insight. Event-specific AI scripts

detect issues on devices, collect troubleshooting and diagnostic

information, and send alerts to Service Now.

Juniper Networks Support Systems (JSS) are expert systems

located within Juniper Networks premises, and securely integrated

with the service automation solution to link a variety of knowledge

assets within the Juniper Customer Support infrastructure and the

Juniper Customer Relationship Management (CRM) system. JSS

interfaces with the Juniper Customer Support Center (CSC) case

management, contract management systems, and knowledge

repositories. JSS processes the device identity and configuration

data collected by intelligence scripts, and performs analyses

within the context of knowledge assets to deliver targeted impact

analysis reports and bug notifications against the collected data.

JSS also automates case escalation via Service Now and checks

entitlement for Service Now and Service Insight.

Features and Benefits

Proactive Bug Notification

Service Insight delivers proactive bug notifications targeted to

your specific network hardware and software configuration.

Proactive bug notifications link known software and hardware

issues to specific devices in your network, and can be a powerful

tool to help address potential issues before they impact service.

With Service Insight, users not only get these proactive bug

notifications delivered against their network, they are also able to

receive an alert when the notification is received or when a new

device on the network is matched to an existing bug notification.

Service Insight automates the impact analysis for proactive

bug notifications, allowing users to identify which devices in

the network could potentially be impacted by a particular bug.

Alternately, users can select a specific device or a set of devices in

the network to list proactive bug notifications to which a device or

devices may be susceptible.

This capability can be used as a powerful tool for proactive

maintenance of the network.

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Figure 2: Service Insight user interface