JUGS Sports JUGS Gun Owner's Manual

OWNERS MANUAL
Instructions for
The JUGS Gun
Sports Radar
Part No. R2050
SAVE THIS MANUAL
Welcome to JUGS Sports .............................................. 3
About This Manual .................................................... 3
1 Safety Information ............................................... 4
2 Receiving Inspection ............................................. 5
3 Getting Started ................................................6
3.1 Introduction .............................................. 6
3.2 Battery Charging ......................................... 6
3.3 Removing The Battery Holder.............................. 6
3.4 Battery Installation ........................................ 7
3.5 Inserting The Holder Into The JUGS Gun
3.6 Charging The Batteries .................................... 8
3.7 Charging Status Indicator (LED)............................ 9
3.8 Battery Run Time .........................................10
3.9 Replacing Batteries ......................................10
3.10 Connecting The Power Cord ..............................10
3.11 Plug In The Power Cord ..................................10
3.12 Control Panel Functions .................................. 11
.................. 7
4 Components .................................................... 11
4.1 Control Buttons Overview ................................11
4.2 Display ..................................................12
4.2.1 Number Segments ....................................... 12
4.2.2 Status Indicator Icons ....................................12
4.3 Trigger ..................................................14
4.4 Auto Mode............................................... 14
4.5 Mounting Conguration..................................14
5 Operating Modes ..............................................15
5.1 Menu ...................................................15
5.2 Recall .................................................... 16
6 Clocking a Speed Reading .....................................17
6.1 Fast Mode................................................17
1
6.2 Last Mode ...............................................17
6.3 Fast/Last Mode........................................... 18
6.4 Continuous Speed Mode ................................. 18
6.5 Auto Speed Mode ........................................ 19
7 Serial Output Mode.............................................19
8 Performance Tips ............................................... 19
8.1 How Radar Works ........................................ 19
8.2 Interference Sources and Remedies....................... 20
8.2.1 Angular Interference (Cosine Error Eect) ................. 20
8.2.2 Electromagnetic Interference (EMI) ....................... 21
8.2.3 Feedback Interference....................................21
8.2.4 Radio Frequency Interference (RFI)........................ 21
8.2.5 Scanning ................................................21
8.2.6 Environmental Conditions................................ 21
9 Care, Cleaning, and Storage ................................... 21
10 Frequently Asked Questions (FAQ) .............................22
11 Specifications .................................................. 23
11.1 Antenna Parameters K-Band ..............................23
11.2 Environment ............................................. 23
11.3 Speed Range Parameters .................................23
11.4 Power Consumption Parameters ..........................23
12 Communications Port ...........................................24
13 Warranty .......................................................24
14 Service Return Procedure .......................................25
15 How to Order Additional Products and Accessories..............26
2
Welcome to JUGS Sports
Thank you for choosing The JUGS Gun™ Handheld Sports Radar—a highly advanced sports radar device that will reward you with years of
dependable service. The JUGS Gun range, with many leading features. We urge you to study this manual before
using The JUGS Gun radar device. We believe you will be pleasantly surprised by its features and advantages.
—JUGS Sports
so you can maximize the benets of this sophisticated
incorporates high performance and long
About This Manual
This manual contains valuable information to help you set up, use and maintain your radar, so you can extend its life and keep it at peak performance. Please take a moment to read through it, and keep it handy for future reference.
Note the following symbols in this manual:
!
WARNING Indicates a warning message about safety precautions.
Please read it carefully.
!
CAUTION Indicates a helpful tip or precaution to note.
OPTIONAL Indicates section refers to optional equipment.
3
1. Safety Information
All service needs should be referred back to JUGS Sports.
!
WARNING
• Do not over voltage the radar—it can damage the unit!
• When replacing batteries in The JUGS Gun with new batteries even if you suspect that only one cell is defective.
• Use rechargeable Nickle-Metal-Hydride batteries only.
• The JUGS Gun
is designed to operate o of conventional +12 VDC from the power cable or to operate at +7.2 VDC from the internal batteries. Over voltage to the power cable or incorrect batteries can cause damage.
!
CAUTION
• Opening The JUGS Gun™ (other than battery replacement) automatically voids any warranty still in eect. There are no user serviceable parts inside.
• Do not expose The JUGS Gun
to excessive moisture. Never submerge
the device. Violation of these guidelines may void the warranty.
• Do not drop The JUGS Gun
on hard surfaces since damage could occur. Units damaged by dropping or abuse are not covered for warranty repair.
you should replace all 6
4
2. Receiving Inspection
• When you receive your JUGS Gun™, inspect all components for freight damage that might have happened during shipping.
• Notify the freight company immediately of any damage, preferably while the driver is present. Record the damage on the bill of lading and keep a record of the problems or damage.
• The package should include the following pictured items along with this Owner’s Manual.
Nylon Carrying Case
Charger
and Cord
6 NiMH Batteries
The JUGS Gun™
5
3. Getting Started
3.1 Introduction
The JUGS Gun approaching or receding. Features such as Recall allow you to select and review up to 5 previous events. Fast/Last adds additional exibility by allowing you to set The JUGS Gun measured and/or the last speed measured. Other features are selectable through the menu option.
3.2 Battery Charging
The JUGS Gun Metal-Hydride batteries (or o the optional DC power cord). When you rst receive your radar, the batteries will need to be charged for the rst time before using. Once batteries have been charged if you do not use the JUGS Gun use in order to get the full run time. To charge batteries for the rst time or to replace the batteries follow steps 3.6 to 3.7.
stationary radar gives you the option to track objects
to display either the fastest speed
is designed to operate o of six (6) rechargeable Nickel-
for 3-4 weeks, you will want to recharge the batteries before
3.3 Removing the Battery Holder
The battery holder is located inside the handle of The JUGS Gun
and is accessed by means of a sliding door. When rst received the holder should already have batteries installed, if not then you will need to remove the holder and load it with batteries. To remove the battery holder slide the battery cover to the right until the battery holder is released as shown in Figure 3.3. The door can be completely removed from the slide.
Figure 3.3
6
3.4 Battery Installation
Insert the batteries into the battery holder following the polarity guide that is on the inside of the battery holder (Figure 3.4a). When properly loaded the battery holder will look like the example in Figure 3.4b.
Figure 3.4a Figure 3.4b
!
CAUTION Note that the negative side of each battery goes to the
spring contacts of the battery holder .
3.5 Inserting the Holder into The JUGS Gun
The battery holder is designed so that it can only make contact with the power connections inside the gun if the holder is slid into the gun in the correct way. If you look closely at the holder you will see that there is a positive and negative terminal on it. These need to be inserted into the gun with the terminals located at the top as shown in the picture below.
Figure 3.5
7
Once the batteries have been properly loaded into the holder and the holder has been inserted into the handle of the gun then the door can be put back in place and slid closed.
!
CAUTION If the holder has been placed incorrectly into the handle
the door can not be put back in place and closed .
3.6 Charging the Batteries
The JUGS Gun JUGS Gun
!
CAUTION You must only use rechargeable batteries.
comes with a charger and cord. When you receive your
, charge the batteries until fully charged.
3.7 Charge Status Indicator (LED)
The status of the charge can be determined by the Charge Status Indicator LED located on the bottom of the handle (See gure 3 .7). The table below denes the status.
• Fast blinking green light = checking battery condition
• Medium blinking green light = charging battery
• Solid green light = charged
• Solid red light = charging error
The normal charging sequence is fast blink for 60 seconds, medium blink until batteries are fully charged (approximately 1 hours for fully discharged batteries) and solid green once batteries are charged. The gun can be left to charge indenitely. The charging circuit will automatically shut o once charging is complete.
8
!
CAUTION Best performance from your batteries is obtained when
o
recharged at temperature between 50
o
C). Recharging outside of that temperature range may
(45
F (10oC) and 113oF
result in reduced battery life or incomplete charging.
Figure 3.7
9
3.8 Battery Run Time
How long The JUGS Gun
can operate between recharges depends upon
several factors including the milliamp hour (mAh) capacity of the batteries,
age of the batteries, and how The JUGS Gun
is used. Generally a set of 6 new 2500 mAh batteries fully charged should run for approximately 1 week between recharges given normal use.
3.9 Replacing Batteries
When replacing the batteries with new ones remember to use only rechargeable Nickel-Metal-Hydride (NiMH) batteries and to replace ALL the batteries at the same time even if you suspect that only one battery is bad. Follow the instructions listed in steps 3.2 through 3.7 for proper installation and charging when replacing batteries.
3.10 Connecting the Power Cord
If you choose to run o the power cord instead of the internal batteries, connect the power cord to the receptacle on the bottom of The JUGS Gun being sure to properly align the plug on the power cord to the connector
on the bottom of The JUGS Gun
(See gure 3 .8). The JUGS Gun™ automatically will switch from the internal batteries to the power cord for power when the unit is turned on.
R2016
Figure 3.8
OPTIONAL 3.11 Plug In the Optional Power Cords
Two optional power cords are available from JUGS for your convenience. The R2016 is for use with 12VDC power outlets such as a vehicle receptacle.
10
3.12 Control Panel Functions
The operation of The JUGS Gun
is controlled by the ve-button key pad
and the trigger.
4. Components
4.1 Control Buttons Overview
Figure 4.1
Faceplate Display and Control Buttons
Looking at the control buttons from left to right the buttons have the following functions:
MENU: The MENU button lets you view the options you can
change. Repeatedly pressing the MENU button advances through the programmable features.
SEL: The select (SEL) button lets you choose the settings in each of
the menu options. To change a menu option, press the SEL button.
PWR: The PWR button turns the power on and o.
RCL: When the recall button is pressed the unit enters recall mode
if the following are true:
• The unit must not be transmitting.
• The unit must not be holding an event.
MODE: Use the Mode button to select the desired operational
mode. Repeatedly pressing the Mode button rotates through the four operational selections “FAST/LAST”, “FAST” only, “LAST” only.
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4.2 Display
4.2.1 Number Segments
The three large digits (888) on the left show the target’s speed. The three small digits on the right show the last speed depending on the mode setting you have selected or the recall level when the recall button is pressed. (See Figure 4.2a).
Figure 4.2a
Display during power up
4.2.2 Status Indicator Icons
The following icons can appear at the top and bottom of the display screen and describe the following conditions: .
POWER: When PWR appears, the power is on. After a brief
diagnostics test that shows all of the segments and icons to be operational the screen will display the icons that represent the features that have been selected and the segments will show dashes indicating that the radar is ready to read speeds.
FAST: Indicates that the unit is set to display the FAST speed in the
left window. The FAST icon only is displayed.
LAST: Indicates that the unit is set to display the LAST speed in the
right window. The LAST icon only is displayed.
FAST/LAST: Indicates that the unit is set to display the FAST speed in
the left window and the LAST speed in the right window. Both the FAST and LAST icons are displayed. (See Figure 4.2b).
Figure 4.2b
Display indicating fast/last mode has been chosen and unit is ready to read speeds.
12
XMIT: Indicates that the radar is transmitting.
HOLD: Indicates the system is not transmitting.
ERROR: Indicates that the radar has detected an internal hardware
error which can aect the operation of the radar device. You should turn the gun o and back on. If the problem persists, contact JUGS Sports at 800-547-6843.
MPH: The radar displays speeds in miles-per-hour (mph), MPH
does not appear in the display—it is the default setting.
KPH: The radar displays speeds in kilometers-per-hour (km/h), KPH
appears in the display.
BAT LO: A “bAt Lo” message indicates that your batteries (or your
separate battery pack) may be low on power. (See Figure 4.2c). The system will not transmit or display any new speeds while the low batteries message appears, and if the system is displaying a locked speed, the speed will remain locked. The “bat Lo” message will be displayed when the battery voltage drops below +8.2 volts when operating from the power cord or +6.3V when operating from the internal batteries .
Figure 4.2c
Low Battery Indicator
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4.3 Trigger
The radar transmits and receives microwave energy when you pull the trigger. To measure the speeds, pull and hold the trigger. When you want to lock a speed, release the trigger.
4.4 Auto Mode
To measure speeds automatically without using the trigger mode, simply
click the trigger once and release. The JUGS Gun
will automatically record a speed then clear after the designated hold time indicated in the menu. Default time is ve seconds.
4.5 Mounting Configurations
The radar is designed for hand-held operation. Optionally, you can mount it to a standard camera tripod.
14
5. Operating Modes
The MENU and SEL buttons on The JUGS Gun™ control panel let you review and change programmable settings. The radar gun will remember the settings you last set when it is turned o and will power up with them. The RCL button can be set to display up to the last 5 events. A detailed explanation of these controls follows:
5.1 Menu
You can use the factory default settings or you can select your own settings. To select a setting, repeatedly press the MENU button until the setting you want to change appears. Then press the select (SEL) button to advance through the selections for that setting. When you have made your selection, release the buttons and your new settings will be in eect. If neither MENU or SEL is pressed after 2 seconds, the radar gun will return to normal oper­ating mode, capturing whatever settings you have selected to that point.
Figures 5 .1 shows the menu setting choices.
Figure 5.1a
Menu Settings
SPEED RANGE (SPd): The Spd option lets you choose between two speed
ranges:
High Range 31-143 mph (50-230 kph)
When the high range is selected the word “hi” will show in the display. The high setting is utilized for the majority of ball sports and is the default range.
Low Range 5-140 mph (8-225 kph)
When the low range is selected the word “Lo” will show in the display. The low setting may be selected to record speeds lower than 31 mph (50 kph) such as in a carnival setting.
15
!
CAUTION If The JUGS Gun
is in low speed mode and you are trying to measure high speed targets, there is a greater chance that the radar will lock onto the speed of the pitcher’s arm or the speed of the bat swing.
HOLD (HLd): The HLd option lets you set the length of time that the locked reading will show in the display window. The default setting is “5”.
BACKLIGHT (BL): This turns on and o the LCD backlight. The backlight is used to illuminate the display in low light conditions. The default setting is “ O N ”.
SPEED UNITS (Su): Speed units allow the user to switch from MPH (miles per hour) to KPH (kilometers per hour).
5.2 Recall
The JUGS Gun™ can store up to 5 events (5 trigger pulls and releases with a speed being detected). Each press of the recall button steps back through the speeds that have been stored. The speed is shown in the left hand side of the window and the recall level is displayed in the right hand side of the window. Recall will not scroll through the last ve recordings unless “HOLD” is indicated in the lower left hand corner of the display (gure 5.2).
Figure 5.2
Example showing a speed that was stored 3 events ago.
• r1 indicates 1 event ago
• r2 indicates 2 events ago
• r3 indicates 3 events ago
• r4 indicates 4 events ago
• r5 indicates 5 events ago
The FAST speed corresponding to the recall level is displayed in the left window.
To clear the recall events turn The JUGS Gun
o and back on.
16
!
CAUTION The unit will exit recall mode after the recall button is NOT
pressed for 2 seconds.
The unit will exit recall mode if the unit begins transmitting.
6. Clocking A Speed Reading
The JUGS Gun™ detects targets moving either toward or away from it. The radar measures the true release speed with an accuracy of +1 display unit, approximately 12 inches (30 centimeters), from the pitcher’s hand before the pitch loses speed. For the most accurate reading, stand to one side of the catcher and point the gun toward the pitch so the radar beam is parallel to the direction of the ball. Also, you can stand behind the pitcher to position the radar. The radar will detect speeds within a 300 feet (91 meters) range. However, when the gun is closer to the release pitch, the speed reading is more accurate.
The radar gun operates in five modes: Fast, Last, Fast/Last, Continuous and Auto.
6.1 Fast Mode (Fast icon only shows in display)
In this mode, The JUGS Gun speed of the ball as it leaves the pitcher’s hand). To activate the radar beam, pull the trigger. The JUGS Gun range of speeds it detects in the left hand side of the window. To lock the speed reading release the trigger. The speed will show in the window for the length of hold time that has been set.
will display the pitch-release speed (the
will display the fastest out of the
Figure 6.1
Example showing a speed of 78 mph in the FAST mode
6.2 Last Mode (Last icon only shows in display)
In this mode The JUGS Gun
will display the catch speed (speed of the ball
when it is caught). To activate the radar beam, pull the trigger. The JUGS
17
Gun™ will display the last speed out of the range of speeds it detects in the right hand side of the window. To lock the speed reading release the trigger. The speed will show in the window for the length of hold time that has been set.
Figure 6.2
Example showing a speed of 33 mph in the LAST mode
6.3 Fast/Last Mode (Fast and Last icons show in display)
In this mode The JUGS Gun
will display the Fast speed in the left hand side of the window and the Last speed in the right hand side of the window. To active the radar beam, pull the trigger. To lock the speed readings release the trigger. The speeds will show in the window for the length of hold time that has been set.
Figure 6.3
FAST speed of 78 mph and LAST speed of 33mph
6.4 Continuous Speed Mode (No Fast or Last icons show)
In this mode, The JUGS Gun
continuously displays the speeds until you release the trigger. When the trigger is released the last speed showing in the display will be the speed that is locked. The speed will show in the window for the length of hold time that has been set .
Figure 6.4
Example showing a 78 mph speed in Continuous mode
18
6.5 Auto Speed Mode
In Auto mode, The JUGS Gun
automatically records and displays the speeds without using the trigger. Simply pull the trigger twice to activate Auto Mode. The lower left screen will change from “HOLD” to “XMIT.” The recorded speed will show in the window for the length of hold time that has been set. To return to trigger mode, simply pull the trigger once.
7. Serial Output
The JUGS Gun™ has an RS232 communications port on the bottom of the handle. Using a custom RS232 communications cable, you can connect the radar and transmit data to display signs or to a PC for recording and analyzing speed data. Figure 7 illustrates the location. The port format is: ASCII, 1200 Baud, One (1) Start bit, Eight (8) Data bits, One (1) Stop bit, No parity .
Figure 7
Port location as shown on The JUGS Gun™
8. Performance Tips
Understanding potential radar interference and what to do when it occurs can greatly increase the radar’s performance.
8.1 How Radar Works Determining a target’s speed begins with the radar gun transmitting a beam of microwave energy (radio waves) at an approaching or departing object. When energy from this beam strikes an object, such as a baseball, a small amount of the beam is reected back to the antenna. The reflected signal frequency shifts by an amount proportional to the speed of the object. This is known as the Doppler eect. The radar device then determines the object’s speed from the dierence in frequency between the reected and transmitted signal.
19
8.2 Interference Sources
When properly installed and operated, Doppler radar technology is extremely accurate and reliable. However, variations in the environment can cause situations and circumstances which can cause spurious (erratic and unusually low or high) speeds to display. Signs that a speed is spurious can include the following characteristics:
• A reading appears when no target is in the operational range of the
antenna.
• A target entering the operational range overrides the interference
signal, causing the displayed speed to change suddenly.
• Speeds are irregular and do not provide a valid reading.
8.2.1 Angular Interference (Cosine Error Effect)
The cosine error eect causes the radar device to display a speed, which is lower than the actual pitch-release speed. This condition exists whenever the target’s path is not parallel to the gun’s antenna. As the angle between the beam of the antenna and the target increases, the displayed speed decreases. An angle of zero (0) is best.
Figure 8.2.1a
An angular error occurs when the target’s path is not parallel to the radar antenna
The following table shows the eect that an increasing angle has on a displayed speed.
Horizontal Angle Degrees
0˚ 1˚ 3˚ 5˚ 10˚ 15˚ 20˚ 30˚ 45˚ 60˚ 90˚ Actual Speed Displayed Speed
41 mph 41 40 40 40 40 39 38 35 28 20 0 50 mph 50 49 49 49 49 48 46 43 35 25 0 56 mph 56 55 55 55 55 54 52 48 40 28 0 63 mph 63 61 61 61 61 60 58 54 44 31 0
69 mph 69 68 68 68 67 66 64 59 48 34 0
Table 8.2.1b: Actual and displayed speeds at different antenna-to-target angles.
31 mph 31 30 30 30 30 30 29 27 22 16 0
20
8.2.1 Angular Interference (Cosine Error Effect) (Continued)
Small angles (less than 10°) have little eect on accuracy. As the angle increases, the displayed speed decreases. At 90°, the target speed is 0— grossly incorrect .
8.2.2 Electromagnetic Interference (EMI)
Operating electric motors can produce EMI. To correct the interference, simply turn o its source.
8.2.3 Feedback Interference
When the radar beam is directed at laptop computer screens, streetlights, and other electronic devices, it can display spurious speeds. To correct the interference, relocate the radar gun’s antenna.
8.2.4 Radio Frequency Interference
The system can inadvertently process radio energy as Doppler speeds, including that from police radios, airport radar, microwave transmission towers, CB radio transmitters, and AM/FM transmission towers. For this type of interference to occur, the radar gun must be operating very close to the radio transmitter.
8.2.5 Scanning
The JUGS Gun
is designed to be used while attached to a solid mount or hand-held in a steady position. Moving or “scanning” the antenna past sta­tionary objects can cause the system to detect motion. Obtaining a speed reading from scanning will not happen when you properly use the radar and is considered deliberate misuse of the system.
8.2.6 Environmental Conditions
Fog, rain, snow, and blowing dust can reduce the detection range.
9. Care, Cleaning, and Storage
• Avoid spilling food, beverages and other liquids on the radar device.
• When you are not using or transporting the device, store it in its
original packaging.
• To clean the radar device, dust it with a soft clean cloth, which is free
of cleaning solutions .
21
10. Frequently Asked Questions (FAQ)
Q. My radar gun will not power up. What should I do?
A . If operating o the batteries check to make sure they are charged. If
operating o the power cord check to make sure that the power cord is properly plugged into the power source. If the LED on the lighter plug is o, you may have blown the fuse. If the LED (light) on the connector is on, you have power. If your radar still does not power up, call JUGS Sports at 800-547-6843.
Q. What if I drop my gun?
A . The unit is extremely durable. Simply power up—If the gun doesn’t
appear to work properly, contact JUGS Sports.
Q. Can I use any type of batteries in The JUGS Gun
A . No, The JUGS Gun™ is specically designed to use rechargeable Nickel-
Metal-Hydride batteries. Once battery performance has diminished
and you determine that new batteries should be installed make sure you replace ALL the batteries otherwise recharge performance may be diminished.
Q. My gun seems to be picking up ghost (spurious) readings.
How do I fix this?
A . Look for possible sources of interference, such as fans, orescent lights,
TV and radio towers, nearby road trac, and laptop computer screens.
Then reposition The JUGS Gun
gun so it is not pointing towards the
source of interference.
Q. The speed on my gun seems too slow. What is causing it?
A . You might be experiencing a cosine angle error. See the section 8.2.1
titled: Angular Interference (Cosine Error Eect) for more information.
Reposition The JUGS Gun
to point directly in line with the target’s
travel path. The most accurate speed is given when the target is coming
straight at or straight away from The JUGS Gun
.
22
11. Specifications
11.1 Antenna Parameters
K-Band
IACP ........................................................Type III
Nominal transmission frequency ........................24.150 GHz
Nominal horizontal beam width .................................12°
Polarization .........................................Linear (Vertical)
Nominal microwave power output............................7 mW
Maximum aperture power density ......................<1 mW/cm2
11.2 Environment
Ambient operating temperatures...... -22°F, (-30°C) to 158°F, (70°C)
Maximum humidity .90% relative humidity (non-condensing) at 37°C
11.3 Speed Range Parameters
Speed Display Ranges Minimum Maximum
Lo ..............................
hi..............................31 mph (50 kph) ...143 mph (230 kph)
5 mph (8 kph) ....140 mph (225 kph)
11.4 Power Consumption Parameters JUGS Gun™
Supply voltage range (with power cord) ......+8.3v DC to +16.5v DC
Low voltage trip with antenna on (with cord) ..............+8.2v DC
Battery supply voltage ....................................+7.2v DC
Battery low voltage trip with antenna on...................+6.3v DC
The JUGS Gun
when using power cord. All currents measured at 13.8v DC with backlight on.
Standby (antenna o) .................................... 0.105 amperes
Antenna ON (no targets displayed)
Antenna ON (“55” target displayed)
Antenna OFF (segment check “888 888”)
Antenna ON (segment check “888 888”)
..........................0.170 amperes
..........................0.172 amperes
......................0.116 amperes
......................0.180 amperes
23
12. Communications Port
The RS232 communications port (COM) is located on the bottom of the handle right next to where the power cable plugs in. The serial communication has the following characteristics (8:n:1) and is transmit only:
One (1) start bit Eight (8) data bits No parity One (1) stop bit Transmission at 1200 baud
The unit transmits data as ASCII symbols in the following digit sequence
ASCII [hundreds][tens][ones] Carriage return<CR> (<CR> = ASCII decimal value 13)
The radar unit sends the data in this sequence when the speed display changes.
13. Warranty
TWO-YEAR WARRANTY
JUGS Sports guarantees the radar to be free from defects in workmanship and material and to operate within specications for a period of two years. During this period, JUGS Sports will repair or replace, at its option, any component (excluding batteries) found to be defective, without cost to the owner, providing you return the unit to the factory.
The full warranty on parts and workmanship does not include normal wear and tear, crushing, dropping, re, impact, immersion, over-tightening of screws or damage from attempted repair or modications by unauthorized service agents.
For repairs, simply return the unit (transportation prepaid) directly to JUGS Sports. Refer to section 14 Service Return Procedure.
24
14. Service Return Procedure
If you have questions, want a quick problem diagnosis, or need to return your radar unit to the factory:
• Call JUGS Sports and ask to speak with a Customer Service
Representative. Have the serial number of the radar unit. Phone: 800-547-6843
Fax: 503-691-1100
If you need to return your radar unit to JUGS Sports:
• Ask to arrange for a Return Authorization Number. You will need to
give the serial number of the radar that is to be serviced. The serial
number is located on the bottom of the handle.
• Return ALL of the radar’s parts in the original packaging
(transportation prepaid) .
• If so directed, include a note describing the problem and/or the
incident that resulted in the problem . Failure to do so can delay the return of your radar device .
• Based on the information that you have given, the Customer Service
Representative will issue you a return authorization (RA) number. Write the RA number on your note and shipping label.
• Return the system to:
JUGS Sports
11885 SW Herman Road
Tualatin, Oregon 97062
The customer is responsible for the shipping charges to send the system to JUGS Sports.
The customer is responsible for all shipping charges to the JUGS Sports. JUGS does not accept incoming COD shipments. JUGS Sports will pay the freight (normal ground service) for shipping the system from the repair facility to the customer, providing the system is still under warranty. If you want to ship your package express or next day air, we will invoice you for these freight charges.
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If your radar is out of warranty and you would like to know the cost of repair prior to the actual repair work being performed, JUGS Sports would be happy to give you a repair estimate. To obtain an estimate, request it either on the paperwork you submit with the radar when you send it in for service or when you obtain a Return Authorization (RA) number. JUGS Sports provides estimates only upon request.
The initial charge for an estimate is currently $50.00 per unit if your radar gun is not under warranty plus the return shipping and handling fees. If, af­ter reviewing the estimate cost, you decide not to have your radar repaired, you will be invoiced $50.00 as a minimum charge. If you decide to have your radar gun repaired, you do not owe the estimated charge (the charge is waived) and only pay the amount stated in the estimate.
15. How to Order Additional Products and Accessories
You can order upgrades to The JUGS Gun™ (when available) as well as cables, cases, power supplies, tripods, and tuning forks. To see product descriptions or order products, see the JUGS Sports web site at jugssports.com or call the sales oce at 800-547-6843.
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If you need more information about this product or
any other JUGS product or
service, please contact the manufacturer:
In the USA and Canada,
call toll-free: 1-800-547-6843.
For International Orders,
call collect: 0-503-692-1635.
Our fax number is:
1-503-691-1100.
Visit our website at
jugssports.com
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©2018 JUGS Sports
TJG-1018
ol.
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