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RTAG
User Manual
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JTECH an HME RTAG User Manual

Vuze ® Table Location System
Installation Manual
HME Wireless, Inc.
Table of Contents
CONCEPT ....................................................................................................................................... 3
COMPONENTS ............................................................................................................................... 3
GuestTag ................................................................................................................................ 3
ReferenceTag ........................................................................................................................ 4
Vuze Reader .......................................................................................................................... 4
VUZE SOFTWARE ............................................................................................................................ 4
Vuze Waitlist ........................................................................................................................... 4
DEPLOYMENT ................................................................................................................................. 5
Hardware Setup .................................................................................................................... 6
TESTING ........................................................................................................................................... 8
Testing Activate and Deactivate Tags............................................................................... 8
Testing Delivery Zones or Table Tags ................................................................................... 9
MOUNTING ................................................................................................................................... 10
SYSTEM USE ................................................................................................................................... 11
Vuze Management Software ................................................................................................... 12
COMPLIANCE .............................................................................................................................. 15
Radio Frequency Compliance Statement ...................................................................... 15
FCC Compliance ................................................................................................................ 15
Industry Canada Compliance .......................................................................................... 15
Vuze Installation Files .................................................................................................................. 17
Vuze ® Table Location System
CONCEPT
The Vuze Table Location System provides users the ability to quickly identify where a party is located in a restaurant in order to deliver food in a timely and efficient manner.
By using Vuze by HME Wireless ("HMEW") users will have the ability to craft their system to fit their needs and budget. Unlike other systems, HMEW’s active RFID technology allows users to create Delivery Zones or, by adding additional tags, have a tag per Table. Delivery Zones allow food runners to eliminate a majority of the restaurants floor space when locating a guest. Food runners can be fully engaged with diners and ensure the best experience is offered, while quickly delivering the order.
Vuze provides users multiple view options; list, image, or map; for finding their customer, as well as, the ability to cater Delivery Zone or Table names to whatever they desire like Window, Patio, or Booths. This flexibility offers quicker training and eliminates the need for learning or referencing a floor map full of foreign numbers.
COMPONENTS
Your Vuze Table Location System is comprised of three hardware elements; the GuestTag, the ReferenceTag, the Reader, and two software elements; the Vuze Waitlist and Vuze Management Software
GuestTag
• A numbered coaster style device that is handed to a guest to determine their location.
• Runs on a rechargeable battery pack and can hold a charge for
up to 15 hours between charges.
• Stacks on the GuestTag charger for recharging. For best results, do
not stack more than 15 tags high.
• GuestTag charger looks similar to the GuestTag with two
exceptions; 1) does not have number on the top face and 2) has two charging holes in the back case for the power supply and to "daisy chain" multiple chargers together with a "jumper wire." (Available from HMEW, part# JMP).
ReferenceTag
• A three part, weather resistant tag that will be secured to a location
or object in the restaurant.
• Runs on two "A" cell Lithium Ion batteries (contact HME Wireless for
replacements, part# ALITH). Expect 12-24 months battery life, depending on delivery volume.
• Reference Tags identify specific points in the restaurant that will be displayed on screen as
locations.
Vuze Reader
• The "engine" of the Vuze system; catches all traffic from the GuestTags
and pushes it to the appropriate location for processing.
• Requires a clear line of sight to the dining room. For the best
experience, it is recommended that the Reader be placed approximately 6 - 10 feet from the floor with the antenna pointing up. A common location is to mount the reader to a swing arm in a Hybrid installation or in the office in a Cloud installation.
VUZE SOFTWARE
The Vuze Management software handles all of the back end setup for the Vuze system. In Management, you will be able to add or make adjustments to the different tags, as well as, pull reports showing the latest activity of each of the tags in the system for troubleshooting; images are available in Appendix A. Vuze Waitlist allows users to quickly identify the location of a GuestTag (customer) based on information received by the Reader.
Vuze Waitlist
• Shows a "paddle" for each GuestTag that is
active.
• Paddles are displayed in the order GuestTags
become active.
• Paddle record shows the GuestTag number,
the Location, and two optional Timers.
• One represents the amount of time that the
GuestTag has been active.
• The other represents that amount of time that
the GuestTag has been at the most recent location.
• Each Paddle has three user defined color thresholds based on how long the Paddle has
been on screen; green, yellow and red.
Metal Surfaces or
obstructions may deflect the Reference Tag signal resulting in a tag being the closest BUT not being the LOUDEST.
When moving, the Guest
Tag will call out every four (4) seconds and when at rest, every twelve (12) seconds. As a result, you will see a slight delay on the display.
Guest Tags will need to
charge a minimum of one hour prior to use.
The system relies on the
GuestTag assuming that the closest Reference Tag is also the loudest. It is important to ensure that obstructions do not prevent that from being the case.
DEPLOYMENT
The Vuze Table Location system utilizes a technology called Active RFID. Active RFID allows the tags to be in constant communication with each other and aids in ensuring that the system is as real-time as possible.
To ensure the best experience when using Vuze, it is important to understand one core ideal throughout.
A GuestTag MUST hear the same ReferenceTag two times in a row (2x) for it to register an update on the display.
For example: GuestTag # 10 is handed to a guest and they go to sit down.
As that guest is moving through the dining room #10 is calling out and listening for any ReferenceTag responses. After the Reference Tags respond, #10 collects all of that information and transmits it to the Reader for processing. The ReferenceTag that is considered the LOUDEST is what the system considers to be the closest, regardless of distance. Since the guest is moving, each time #10 responds back to the system it is hearing a different ReferenceTag as the loudest (since it is not 2x in a row, the system is not updated).
When the guest sits down in Zone 4 or by the Window or on Table 12, the GuestTag will continue to call. Since the guest is no longer moving it will hear the ReferenceTag marking that area 2x or more in a row and will update the screen to show the appropriate location.
The same concept applies when handing out a GuestTag ("Activating"), or returning a GuestTag ("Deactivating"); the specific GuestTag MUST hear the same ReferenceTag 2x in a row before the system will update.
Hardware Setup
• Unpack and identify all GuestTags and GuestTag chargers. Place in designated locations
near or around register or primary distribution area.
• Ensure adequate power is available for the chargers. HMEW recommends that all
components be plugged into surge protection devices.
• Plug power supplies into chargers and place GuestTags on chargers.
• Utilizing the previously completed Pre-Installation Worksheet and floor map (copies provided
in packaging) determine where the PC or device(s) that will display the Vuze software will be located, typically in the "expo" area. Ensure that there is adequate power available for the device(s); giving consideration for the Reader.
• Unpack, identify, and separate each of the Reference Tags according to the tag "type".
Each tag will be labeled based on information provided during the sales process.
• There are three "types" for Reference Tags: o Activate - located where the GuestTags are distributed to guests; i.e. Register,
Host Stand
o Zone or Table - labeled by name to indicate the location in the dining room; i.e.
Window, Table 14
o Deactivate - located where the GuestTags are collected after food has been
delivered; i.e. Expo
• Confirm that all equipment that is anticipated is accounted for. HMEW will provide in the
packaging recommended wood screws for mounting Reference Tags as well as plastic zip ties if Patio tables were identified on the Site Survey or floor map. Commercial grade Velcro® (not included) is recommended if mounting is not possible with provided screws or ties.
• Utilizing the floor map previously provided place the Reference Tags in their marked
locations.
 DO NOT mount the Reference Tags at this point. 
TOUCH SCREEN PC
• Vuze PC instructions assume the PC was purchased from HMEW as part of the Vuze system.
Details may vary if PC is sourced elsewhere.
• Each Vuze PC is Wifi capable, optional Remote PC Support is available, contact HMEW for
pricing.
• Prior to shipment, HMEW has fully staged, configured, and tested your Vuze PC with your
tags.
• Ensure proper power is available and place PC in pre-determined location.
• Once on, the PC will automatically load Vuze. A review of the interface is detailed later in
this document.
READER
• The Reader requires a direct connection to the Vuze PC's Ethernet or network connector.
• Ensure proper power is available for both the Reader and the PC.
o HMEW recommends all components be plugged into surge protection devices.
• Install Reader in a location that is between 6 - 10 feet off the ground with the antenna
pointing up. Be sure to avoid stainless steel or other metallic surfaces.
• To confirm the Reader connection is active:
o Select PING Reader from the Desktop o If successful, you should see the following:
o If unsuccessful, check all connections and retry PING Reader.
 PC and Reader setup is complete. 
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