www.johnsonandstarley.co.uk
28
DEFECT DIAGNOSIS
SYMPTOM POSSIBLE CAUSE REMEDY
N/A Boiler will not run No call for heat to boiler control board
Check all external controls (if fitted)
Check settings on time clock
Check settings of boiler controls
N/A No DHW output
No call for DHW to boiler control board.
No or reduced water flow
Check flow from the appliance is correct
Check cold water inlet filter
Check wiring to the flow sensor
Check operation to flow turbine
1 Flame lockout after several attempts Flame not detected
Check gas supply and gas cock
If burner lights, check flame sensor and wiring to control
board
Check operation of gas valve
2 False flame False flame sensed Check wiring to CBVC
5 High water temperature limit
Air in boiler
No water
Vent boiler
Check automatic bypass setting
Check the flow temperature sensor is clipped to flow pipe
Check the pump
Check secondary heat exchanger for blockage
7 High flue gas temperature Reduced water flow
Check insulation at the back of heat exchanger for damage
Check water content and pump operation
8 Flame circuit error Flame sensor lead shorted to earth
Check flame detection leads between sensing probe and
ignition control board
11 Flow/return sensor calibration error
Flow/return sensors not within 5˚ of each other,
within calibration period
Check there is a bypass in the system
Check the flow/return sensors are fitted to the pipes
10-25 Internal control board fault Replace main control board
26 Flame signal lost 5 times in 4 minutes
Flame sensor error
Falling gas pressure
Flue Blockage
Check flame detection lead between sensor and ignition
control board
Check gas supply does pressure fall when boiler fires.
Check the flue system is not blocked
30
Boiler flow temperature sensor short
circuit
Temperature sensor shorted to earth or failed
Check wiring connections for shorting earth
Check sensor resistance
31
Boiler flow temperature sensor open
circuit
Temperature sensor not connected or failed
Check wiring and connections
Check sensor continuity
32 DHW temperature sensor short circuit Temperature sensor shorted to earth or failed
Check wiring connection to shorting to earth
Check sensor resistance
33 DHW temperature sensor open circuit Temperature sensor not connected or failed
Check wiring and connections
Check sensor continuity
34 Low mains voltage
Electrical supply fault to property
Faulty wiring to appliance
Check incoming mains supply and wiring to appliance
35/36 Power supply fault No fault on boiler
Boiler power supply should be checked by a qualified
electrician
37 Low system water pressure Water pressure low or sensor failed
Check system pressure on dial gauge and if correct check
pressure sensor and wiring
Re pressurize the system
39
Opentherm sensor (if fitted) shorted to
earth
Short circuit in wiring between sensor and
control board
Check wiring to sensor
Check the electrical resistance of the sensor
40 High system water pressure
System water pressure too high
Pressure sensor failed
Check cold system pressure
Check expansion tank charge pressure with system pressure
release
Check pressure sensor
43 Boiler temperature sensor short circuit Temperature sensor shorted to earth or failed
Check wiring connections for shorting to earth
Check sensor resistance
44
Boiler return temperature sensor open
circuit
Temperature sensor not connected or failed
Check wiring connection
Check sensor continuity
45 Flue gas temperature sensor short circuit
Short circuit in wiring between sensor and
control board
Check wiring to sensor
Check the electrical resistance of the sensor
46
The flue gas temperature sensor open
circuit
Temperature sensor not connected or failed
Check wiring and connections
Check sensor
99 Communication MMI & CVBC lost
Connection between MMI & CVBC incorrectly
made
Check wiring and connections