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19. FAULT CODE TABLE
19.1 CAUTION
Before commencing any mechanical servicing the appliance should be isolated from the electrical supply
and the gas service cock on the appliance closed. All parts that are removed during a service operation
should be replaced in reverse order, ensuring correct seals are made and wires are connected correctly.
During the service remove any debris from within the appliance. When gas-carrying components are serviced
the appliance must be tested for gas tightness after re-assembly. On completion of a service carry out a full
functional test of all appliance components and ensure system controls are operating correctly.
TABLE 4 ERROR CODES
CODE SYMPTOM POSSIBLE CAUSE ACTION
N/A Heater will not run No call for heat to heater control board
Check all external controls (if fitted)
Check setting on time clock
Check setting of heater controls
1 Flame lockout after several attempts Flame not detected
Check gas supply and gas cock
If burner lights, check flame sensor and wiring to
control board
Check operation of gas valve
2 False flame lockout False flame detected Check wiring on ESYS
3 Condense pump failure Power to the pump Check for any blockages or restrictions
5 No tacho from fan Fan not running or wiring fault
Check that fan runs
Check wiring between ESYS and fan
7 Flue gas protection High flue gas temperature Check airflow and fan operation
8 Flame circuit error Flame sensing lead shorted to earth
Check flame detection lead between sensing probe
and ignition control board
9 Valve driver circuit error Gas valve not detected
Check that ESYS is corrected fitted on gas valve
Replace ignition control board or gas valve
13 Remote reset lockout Exceeded 5 remote resets per hour Reset it by power off/on
21 ADC error Change ESYS
25 CRC error Different software versions Change ESYS
26
Flame lost signal lost 5 times in 4
minutes
Flame sensing error. Failing gas pressures.
Fan fault. Flue blockage.
Check flame detection lead between sensor and
ignition control board
Check the gas supply, does pressure fall when burner
fires?
Check that flue system is not blocked
BLOCKING CODES
30
Duct air temperature sensor short
circuit
Temperature sensor shorted to earth or
failed
Check wiring and connections for shorting to earth
Check sensor resistance
31
Duct air temperature sensor open
circuit
Temperature sensor not connected or failed
Check wiring connections
Check sensor continuity
34 Low mains supply voltage
Electrical supply fault to property Check incoming mains supply
Faulty wiring to appliance Check wiring to appliance
43 Return air temperature short circuit Temperature sensor shorted to
Check wiring connections not shorting to earth
Check sensor resistance
44
Return air temperature sensor open
circuit
Temperature sensor not connected or failed
Check wiring connections
Check sensor continuity
45
Flue gas temperature sensor short
circuit
Short circuit in wiring between sensor and
control board
Check wiring to sensor
Check electrical resistance of the sensor
46
Flue gas temperature sensor open
circuit
Temperature sensor not connected or failed
Check wiring connections
Check sensor continuity
57 Restricted airflow Blocked filter and return air filter/Duct Check blockage from filter and return air filter/ducts
99 Communication MMI-ESYS lost
Connection between MMI & ESYS
incorrectly made
Check wiring and connections