Johnson Controls PowerManage User Manual

PowerManage User Guide

Building Technologies & Solutions	D-308292
www.jci.com	Rev. 0
2020-12	Version 4.8

© 2020 Johnson Controls. All rights reserved.

Copyright

2020 Johnson Controls. All rights reserved. JOHNSON CONTROLS, TYCO, VISONIC and DSC are trademarks of Johnson Controls.

End User License Agreement

IMPORTANT - READ THIS END-USER LICENSE AGREEMENT ("EULA") CAREFULLY BEFORE OPENING, DOWNLOADING, INSTALLING, ACCESSING, OR OTHERWISE USING THE SOFTWARE.

THIS EULA IS A LEGAL AGREEMENT BETWEEN YOU AND TYCO FIRE & SECURITY GMBH (“TYCO”) AND GOVERNS YOUR USE OF THE SOFTWARE ACCOMPANYING THIS EULA, WHICH SOFTWARE INCLUDES COMPUTER SOFTWARE AND MAY INCLUDE MEDIA, PRINTED MATERIALS, AND "ON-LINE" OR ELECTRONIC DOCUMENTATION (COLLECTIVELY, THE "SOFTWARE"). BY BREAKING THE SEAL ON THIS PACKAGE, DOWNLOADING THE SOFTWARE OR INSTALLING, ACCESSING OR OTHERWISE USING THE SOFTWARE, YOU AGREE TO BE BOUND BY THE TERMS OF THIS EULA. IF YOU DO NOT AGREE TO ALL OF THE TERMS AND CONDITIONS OF THIS EULA, DO NOTDOWNLOAD, INSTALL, ACCESS, OR OTHERWISE USE THE SOFTWARE. If this EULA is being agreed to by a corporation or other legal entity, then the person agreeing to this EULA on behalf of that corporation or entity represents and warrants that he or she is authorized and lawfully able to bind that corporation or entity to this EULA. You should print and retain a copy of this EULA for Your records.

1.SCOPE OF LICENSE. The Software may include computer code, program files and any associated media, hardware or software keys, printed material and electronic documentation. The Software may be provided to You on a stand-alone basis or pre-installed on a storage device (the media) as part of a computer system or other hardware or device (“System”). The Software is protected by copyright laws and international copyright treaties, as well as other intellectual property laws and treaties. All title and intellectual property rights in and to the Software (including but not limited to any images, photographs, and text incorporated into the Software), the accompanying printed materials, and any copies of the Software, are owned by Tyco and/or its suppliers.

2.GRANT OF LICENSE. This EULA grants You the following rights on a non-exclusive basis:

a.General. During the term of this EULA, this EULA grants You and Your individual employees a revocable, non-transferable, nonsublicensable, nonexclusive license to use the object code version of the Software and any Documentation for Your internal use only, subject to all Scope Restrictions. The order document under which You have licensed the Software may contain additional terms limiting the scope of Your license, including, but not limited to, a specified number of users or specific systems, licensed facilities, geographic areas, etc. (collectively, “Scope Restrictions”). Once You have purchased licenses for the number of copies of the Software that You require, You may use the Software and accompanying material provided that You install and use no more than the licensed number of copies at one time. In the event the Software is furnished for use in connection with a particular Tyco (or a Tyco affiliate’s) system or hardware product, it may only be used in conjunction with that Tyco(or Tyco affiliate’s) system or hardware product. If the Software is furnished embedded in a Tyco (or a Tyco affiliate’s) system or hardware product, the Software may not be extracted or used separately from that system or product. “Documentation” means Tyco’s then-current generally available documentation for use and operation of the Software. Documentation is deemed included in the definition of Software for purposes of this EULA. The term “Software” will be deemed to include any updates, bug fixes, and new versions

(collectively, “Enhancements”) that Tyco may, in its discretion, make available to You. You are responsible for ensuring Your employees comply with all relevant terms of this EULA and any failure to comply will constitute a breach by You. The Software is licensed, not sold. Except for the limited license granted above, Tyco and its licensors retain all right, title and interest in the Software, all copies thereof, and all proprietary rights in the Software, including copyrights, patents, trademarks and trade secret rights.

b.Locally Stored Components. The Software may include a software code component that may be stored and operated locally on one or more devices. Once You have paid the required license fees for these devices (as determined by Tyco in its sole discretion), You may install and/or use one copy of such component of the Software on each of the devices as licensed by Tyco. You may then use, access, display, run or otherwise interact with ("use") such component of the Software in connection with operating the device on which it is installed solely in the manner set forth in any accompanying documentation or, in the absence of such, solely in the manner contemplated by the nature of the Software.

c.Remotely Stored Components. The Software may also include a software code component for operating one or more devices remotely. You may install and/or use one copy of such component of the Software on a remote storage device on an internal network with all of the devices and may operate such component with each device over the internal network solely in the manner set forth in any accompanying documentation or, in the absence of such, solely in the manner contemplated by the nature of the Software; provided however, You must still acquire the required number of licenses for each of the devices with which such component is to be operated.

d.Embedded Software/Firmware. The Software may also include a software code component that is resident in a device as provided by Tyco (or a Tyco affiliate) for operating that device. You may use such component of the Software solely in connection with the use of that device, but may not retrieve, copy or otherwise transfer that software component to any other media or device without Tyco's express prior written authorization.

e.Backup Copy. You may make a back-up copy of the Software (other than embedded software) solely for archival purposes, which copy may only be used to replace a component of the Software for which You have current valid license. Except as expressly provided in this EULA, You may not otherwise make copies of the Software, including the printed materials.

3.OTHER RIGHTS AND LIMITATIONS. Your use of the Software is subject to the following additional limitations. Failure to comply with any of these restrictions will result in automatic termination of this EULA and will make available to Tyco other legal remedies.

a.Restrictions. Your use of the Software must be in accordance with the Documentation. You will be solely responsible for ensuring Your use of the Software is in compliance with all applicable foreign, federal, state and local laws, rules and regulations. You may not (i) copy or distribute the Software except to the extent that copying is necessary to use the Software for purposes set forth herein; provided You may make a single copy of the Software for backup and archival purposes; (ii) modify or create derivative works of the Software; (iii) decompile, disassemble, reverse engineer, or otherwise attempt to derive the trade secrets embodied in the Software, except and only to the extent that such activity may be expressly permitted, notwithstanding this limitation or another limitation contained in this EULA, either by applicable law or, in the case of open source software, the applicable open source license; (iv) use the Software for purposes of developing a competing product or service; (v) remove any copyright, trademark, proprietary rights, disclaimer, or warning notice included on or embedded in any part of the Documentation and Software;

(v) assign, sublicense, rent, timeshare, loan, lease or otherwise transfer the Software, or directly or indirectly permit any third party to use or copy the Software. The Software may be subject to additional restrictions and conditions on use as specified in the documentation accompanying such Software, which additional restrictions and conditions are hereby incorporated into and made a part of this EULA. Under no circumstances will Tyco be liable or responsible for any use, or any results obtained by the use, of the services in conjunction with any services, software, or hardware that are not provided by Tyco. All such use will be at Your sole risk and liability.

b.Copyright Notices. You must maintain all copyright notices on all copies of the Software.

c.Transfer. You may only transfer Your rights under this EULA (i) as part of a permanent sale or transfer of all of the devices for which the Software is licensed as applicable; (ii) if You transfer all of the Software (including all component parts, the media and printed materials, any upgrades and this EULA); (iii) if You do not retain any copies of any portion of the Software; (iv) if the recipient agrees to the terms of this EULA; and (v) if the Software is an upgrade, such transfer must also include all prior versions of the Software. You agree that failure to meet all of these conditions renders such transfer null and void.

d.Subsequent EULA. Tyco may also supersede this EULA with a subsequent EULA pursuant to providing You with any future component, release, upgrade or other modification or addition to the Software. Similarly, to the extent that the terms of this EULA conflict with any prior EULA or other agreement between You and Tyco regarding the Software, the terms of this EULA shall prevail.

e.Trademarks. This EULA does not grant You any rights in connection with any trademarks or service marks of Tyco, its affiliates or its suppliers.

f.Software Keys. The hardware/software key, where applicable, is Your proof of license to exercise the rights granted herein and must be retained by You. Lost or stolen keys will not be replaced.

g.Demonstration and Evaluation Copies. A demonstration or evaluation copy of the Software is covered by this EULA; provided that the licenses contained herein shall expire at the end of the demonstration or evaluation period.

h.Registration of Software. The Software may require registration with Tyco prior to use. If You do not register the Software, this EULA is automatically terminated and You may not use the Software.

i.Compliance with Laws. The use of the Software may require your compliance with local and national laws and regulations,. You are solely responsible for compliance with all applicable laws and regulations relating to the use of the Software, including but not limited to those laws and regulations pertaining to personal data protection, privacy and security.

j.Enhancements. To the extent Tyco makes them available to You, Software Enhancements may only be used to replace all or part of the original Software that You are licensed to use. Software Enhancements do not increase the number of copies licensed to You. If the Software is an upgrade of a component of a package of Software programs that You licensed as a single product, the Software may be used and transferred only as part of that single product package and may not be separated for use on more than one computer or System. Software Enhancements downloaded via a Tyco authorized World Wide Web or FTP site may be used to upgrade multiple Systems provided that You are licensed to use the original Software on those Systems.

k.Tools and Utilities. Software distributed via a Tyco-authorized World Wide Web or FTP site (or similar Tyco-authorized distribution means) as a tool or utility may be copied and installed without limitation provided that the Software is not distributed or sold and the Software is only used for the intended purpose of the tool or utility and in conjunction with Tyco products. All other terms and conditions of this EULA continue to apply.

4.THIRD PARTY SOFTWARE. To the extent any software licensed from third parties, including open source software, (collectively, “Third Party Software”) is provided with or incorporated into the Software, You will comply with the terms and conditions of the applicable third party licenses associated with the Third Party Software, in addition to the terms and restrictions contained in this EULA. All relevant licenses for the Third Party Software are provided in the Documentation or product files accompanying the Software. By using the Software You are also agreeing to be bound to the terms of such third party licenses. If provided for in the applicable third party license, You may have a right to reverse engineer such open source software or receive open source code for such open source software for use and distribution in any program that You create, so long as You in turn agree to be bound to the terms of the applicable third party license, and Your programs are distributed under the terms of that license. If applicable, a copy of such open source code may be obtained free of charge by contacting your Johnson Controls representative. TYCO MAKES NO WARRANTY OF ANY KIND, WHETHER EXPRESS OR IMPLIED, WITH REGARD TO ANY THIRD PARTY SOFTWARE. ALL THIRD PARTY SOFTWARE IS PROVIDED "AS-IS," WITHOUT WARRANTIES OF ANY KIND. IN NO EVENT WILL TYCO BE LIABLE TO YOU OR ANY THIRD PARTY FOR ANY DIRECT, INDIRECT, PUNITIVE, EXEMPLARY, INCIDENTAL, SPECIAL, OR CONSEQUENTIAL DAMAGES ARISING OUT OF THE THIRD PARTY SOFTWARE, EVEN IF TYCO HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES OR LOSSES.

5.METERING DEVICES. The Software may contain technology based metering devices and passive restraints to regulate usage. For example, the Software may contain a license file limiting use to the licensed number of concurrent users/devices or named users/devices or may temporarily restrict usage until license and other fees have been paid in full. You acknowledge that such restraints and metering devices are a reasonable method to ensure compliance with the license and have been factored into the license and other fees and the EULA as a whole. You agree that You will not directly or indirectly circumvent, override, or otherwise bypass such metering devices and restraints that regulate the use of the Software.

6.TERM AND TERMINATION. Unless provided otherwise in an accompanying order document, this EULA will commence on the earlier of the date You first download, install, access or use the Software (the “Effective Date”) and continue in effect for the term specified in the order document or, if no term is specified, until it is terminated (the “Term”) as provided in this Section. Either party may terminate this EULA on written notice to the other party if the other party is in material breach of its obligations hereunder and fails to cure the breach within thirty (30) days of such written notice. In addition, either party may, in its sole discretion, elect to terminate this EULA on written notice to the other party upon the bankruptcy or insolvency of the other party or upon the bankruptcy or insolvency of the other party upon the commencement of any voluntary or involuntary winding up, or upon the filing of any petition seeking the winding up of the other party. In the event of any claim of intellectual property infringement relating to the Software, Tyco may terminate this EULA on written notice to You and, as Your sole and exclusive remedy, refund the license fees paid, if any, hereunder (less depreciation calculated on a three (3)-year straight-line basis commencing on the date of initial delivery to You). Sections 9 and 10 shall remain unaffected. Upon any termination or expiration of this EULA, the license granted in Section 2 will automatically terminate and You will have no further right to possess or use the Software. On Tyco’s request, You will provide Tyco with a signed written statement confirming that the Software has been permanently removed from Your systems.

7.FEES; TAXES. You will pay the fees, if any, associated with the Software. All amounts due hereunder shall be paid within thirty (30) days of the date of the invoice. Payments not made within such time period shall be subject to late charges equal to the lesser of (i) one and one-half percent (1.5%) per month of the overdue amount or (ii) the maximum amount permitted under applicable law. All taxes, duties, fees and other governmental charges of any kind (including sales and use taxes, but excluding taxes based on the gross revenues or net income of Tyco) that are imposed by or under the authority of any government or any political subdivision thereof on the fees for the Software shall be borne solely by You, unless You can evidence tax exemption and shall not be considered a part of a deduction from or an offset against such fees. If You lose tax exempt status, You will pay any taxes due as part of any renewal or payment. You will promptly notify Tyco if Your tax status changes. You will pay all court costs, fees, expenses and reasonable attorneys’ fees incurred by Tyco in collecting delinquent fees.

8.LIMITED WARRANTY.

a.Warranty. Tyco warrants that (i) for a period of thirty (30) days from delivery initial delivery of the Software to you (the “Warranty Period”), the Software will operate in substantial conformity with its Documentation. If, during the Warranty Period, you notify Tyco of any non-compliance with the foregoing warranty, Tyco will, in its discretion: (a) use commercially reasonable efforts to provide the programming services necessary to correct any verifiable non-compliance with the foregoing warranties; or (b) replace any non-conforming Software; or if neither of foregoing options is reasonably available to Tyco, (c) terminate this Agreement in whole or in part, and refund to You the fees, if any, paid for the non-conforming Software (less depreciation calculated on a three (3)-year straight-line basis commencing on the date of initial delivery to you). Tyco shall not be liable for failures caused by third party hardware and software (including your own systems), misuse of the Software, or Your negligence or willful misconduct. EXCEPT AS PROVIDED IN THIS SECTION, THE SOFTWARE IS PROVIDED ON AN “AS AVAILABLE,” “AS IS” BASIS. TO THE

MAXIMUM EXTENT PERMITTED BY LAW, TYCO AND ITS AFFILIATES, AND THEIR RESPECTIVE SUPPLIERS AND VENDORS DISCLAIM ALL OTHER WARRANTIES WITH RESPECT TO THE SOFTWARE, INCLUDING, BUT NOT LIMITED TO, THE IMPLIED WARRANTIES OF NON-INFRINGEMENT, TITLE, MERCHANTABILITY, QUIET ENJOYMENT, QUALITY OF INFORMATION, AND FITNESS FOR A PARTICULAR PURPOSE. TYCO AND ITS AFFILIATES AND THEIR RESPECTIVE SUPPLIERS AND VENDORS DO NOT WARRANT THAT THE SOFTWARE WILL MEET YOUR REQUIREMENTS, OR THAT THE OPERATION OF THE SOFTWARE WILL BE UNINTERRUPTED OR ERROR-FREE, OR THAT DEFECTS IN THE SOFTWARE WILL BE CORRECTED. NO ORAL OR WRITTEN INFORMATION OR ADVICE GIVEN BY TYCO OR ANY OF ITS PERSONNEL OR AGENTS SHALL CREATE ANY ADDITIONAL Tyco WARRANTIES OR IN ANY WAY INCREASE THE SCOPE OF Tyco’S OBLIGATIONS HEREUNDER.

b.Exclusive Remedy. Tyco's entire liability and Your exclusive remedy under the warranty set forth in this Section 8 will be, at Tyco's option, to (i) attempt to correct Software errors with efforts Tyco believes suitable to the problem, (ii) replace at no cost the recording medium, Software or documentation with functional equivalents as applicable, or (iii) refund a pro-rated portion of the license fee paid for such Software (less depreciation based on a five-year life expectancy) and terminate this EULA, provided, in each case, that Tyco is notified in writing of all warranty problems during the applicable warranty period. Any replacement item will be warranted for the remainder of the original warranty period. No

remedy is provided for failure of the Software if such failure is the result of accident, abuse, alteration or misapplication with respect to the Software or any hardware on which it is loaded. Warranty service or assistance is provided at the original point of purchase.

9.LIMITATION OF LIABILITY. TO THE MAXIMUM EXTENT PERMITTED BY LAW, IN NO EVENT SHALL TYCO AND ITS AFFILIATES AND THEIR RESPECTIVE SUPPLIERS AND VENDORS BE LIABLE TO YOU OR ANY THIRD PARTY FOR ANY SPECIAL, INCIDENTAL, CONSEQUENTIAL, PUNITIVE, OR INDIRECT DAMAGES, WHICH SHALL INCLUDE, WITHOUT LIMITATION, DAMAGES FOR PERSONAL INJURY, LOST PROFITS, LOST DATA AND BUSINESS INTERRUPTION, ARISING OUT OF THE USE OR INABILITY TO USE THE SOFTWARE, EVEN IF THEY HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. IN ANY CASE, THE ENTIRE AGGREGATE LIABILITY OF TYCO AND ITS AFFILIATES AND THEIR RESPECTIVE SUPPLIERS AND VENDORS UNDER THIS AGREEMENT FOR ALL DAMAGES, LOSSES, AND CAUSES OF ACTION (WHETHER IN CONTRACT, TORT (INCLUDING NEGLIGENCE), OR OTHERWISE) SHALL BE LIMITED TO FEES PAID BY YOU FOR THE SOFTWARE, IF ANY, DURING THE THREE (3) MONTHS IMMEDIATELY PRECEDING THE FIRST EVENT GIVING RISE TO LIABILITY. BECAUSE AND TO THE EXTENT THAT SOME JURISDICTIONS DO NOT ALLOW THE EXCLUSIONS OR LIMITATIONS OF LIABILITY ABOVE, THESE MAY NOT APPLY TO YOU.

10.CONFIDENTIALITY. You acknowledge that the ideas, methods, techniques, and expressions thereof contained in the Software

(collectively, “Tyco Confidential Information”) constitute confidential and proprietary information of Tyco, the unauthorized use or disclosure of which would be damaging to Tyco. You agree to hold the Software and Tyco Confidential Information in strictest confidence, disclosing information only to permitted individual employees who are required to have access in order to perform under this Agreement and to use such information only for the purposes authorized by this Agreement. You are responsible for and agree to take all reasonable precautions, by instruction, agreement or otherwise, to ensure that Your employees who are required to have access to such information in order to perform under this Agreement, are informed that the Software and Tyco Confidential Information are confidential proprietary information belonging to Tyco and to ensure that they make no unauthorized use or disclosure of such information. You may disclose Tyco Confidential Information if You are required to do so pursuant to a governmental agency, a court of law or to any other competent authority so long as You provide Tyco with written notice of such request prior to such disclosure and cooperate with Tyco to obtain a protective order. Prior to disposing of any media reflecting or on which is stored or placed any Software, You will ensure any Software contained on the media has been securely erased or otherwise destroyed. You recognize and agree a remedy at law for damages will not be adequate to fully compensate Tyco for the breach of Sections 1, 2, or 10. Therefore, Tyco will be entitled to temporary injunctive relief against You without the necessity of proving actual damages and without posting bond or other security. Injunctive relief will in no way limit any other remedies Tyco may have as a result of breach by You of the foregoing Sections or any other provision of this Agreement.

11.DATA COLLECTION AND USE. You acknowledge and agree that the Software and/or hardware used in connection with the Software may collect data resulting from or otherwise relating to Your use of the Software and/or hardware (“Data”) for purposes of providing You with service/product recommendations, benchmarking, energy monitoring, and maintenance and support. Tyco shall be the exclusive owner of all Data. Tyco shall have the right to de-identify Your Data so that it does not identify You directly or by inference (the “De-Identified Data”). Tyco shall have the right and ability to use the De-Identified Data for its business purposes, including improvement of the Software, research, product development, product improvement and provision of products and services to Tyco’s other customers (collectively, “Tyco’s Business Purposes”). In the event Tyco does not own or is unable to own the De-Identified Data as a result of applicable law, or contractual commitments or obligations, You grant Tyco a non-exclusive, perpetual, irrevocable, fully-paid-up, royalty free license to use, copy, distribute, and otherwise exploit statistical and other data derived from Your use of the De-Identified Data for Tyco’s Business Purposes.

12.FEEDBACK. You may provide suggestions, comments, or other feedback (collectively, “Feedback”) to Tyco and its affiliates with respect to their products and services, including the Software. Feedback is voluntary and Tyco is not required to hold it in confidence. Tyco may use Feedback for any purpose without obligation of any kind. To the extent a license is required under Your intellectual property rights to make use of the Feedback, You grant Tyco and its affiliates an irrevocable, non-exclusive, perpetual, world-wide, royalty-free license to use the Feedback in connection with

Tyco’s and its affiliates’ businesses, including enhancement of the Software, and the provision of products and services to Tyco’s customers.

13.GOVERNING LAW AND JURISDICTION.

a.This EULA is governed by and construed in accordance with the laws of the State of Wisconsin, as applied to agreements entered into and wholly performed within Wisconsin between Wisconsin residents. In the event the foregoing sentence is determined by a court of competent jurisdiction to not be enforceable or applicable to an action or proceeding brought by either party relating to or under this EULA, the parties agree to the application of the laws of the country in which You entered into this EULA to govern, interpret, and enforce all of Your and Tyco’s respective rights, duties, and obligations arising from, or relating in any manner to, the subject matter of this EULA, without regard to conflict of law principles. The United Nations Convention on Contracts for the International Sale of Goods does not apply to any such action or proceeding.

b.Jurisdiction. Any action or proceeding brought by either party hereto shall be brought only in a state or federal court of competent jurisdiction located in Milwaukee, Wisconsin and the parties submit to the in personam jurisdiction of such courts for purposes of any action or proceeding. In the event the foregoing sentence is determined by a court of competent jurisdiction to not be enforceable or applicable to an action or proceeding brought by either party relating to or under this EULA, the parties agree all rights, duties, and obligations of the parties are subject to the courts of the country in which You entered into this EULA.

14.GENERAL. This EULA constitutes the entire understanding and agreement between the parties with respect to the transactions contemplated in this EULA and supersedes all prior or contemporaneous oral or written communications with respect to the subject matter of this EULA, all of which are merged in this EULA. This EULA shall not be modified, amended or in any way altered except by an instrument in writing signed by authorized representatives of both parties. In the event that any provision of this EULA is found invalid or unenforceable pursuant to judicial decree, the remainder of this EULA shall remain valid and enforceable according to its terms. Any failure by Tyco to strictly enforce any provision of this EULA will not operate as a waiver of that provision or any subsequent breach of that provision. The following provisions shall survive any termination or expiration of this EULA: Sections 3.a (Restrictions), 3.i (Compliance with laws). 4 (Third Party Software), 6 (Term and Termination), 7 (Fees and Taxes) (to the extent of any fees accrued prior to the date of termination), 9 (Limitation of Liability), 10 (Confidentiality), 11 (Data Collection and Use), 12 (Feedback), 13 (Governing Law and Jurisdiction), 14 (General), 15 (Export/Import), and 16 (U.S. Government Rights). Tyco may assign any of its rights or obligations hereunder as it deems appropriate. IT IS EXPRESSLY UNDERSTOOD AND AGREED THAT IN THE EVENT ANY REMEDY HEREUNDER IS

DETERMINED TO HAVE FAILED OF ITS ESSENTIAL PURPOSE, ALL LIMITATIONS OF LIABILITY AND EXCLUSIONS OF DAMAGES SET FORTH HEREIN SHALL REMAIN IN EFFECT.

15.EXPORT/IMPORT. The Software is licensed for use in the specific country authorized by Tyco. You may not export or import the Software to another country without Tyco’s written permission and payment of any applicable country specific surcharges. You agree to comply fully with all relevant and applicable export and import laws and regulations of the United States and foreign nations in which the Software will be used

(“Export/Import Laws”) to ensure that neither the Software nor any direct product thereof are (a) exported or imported, directly or indirectly, in violation of any Export/Import Laws; or (b) are intended to be used for any purposes prohibited by the Export/Import Laws. Without limiting the foregoing, You will not export or re-export or import the Software: (a) to any country to which the United States or European Union has embargoed or restricted the export of goods or services or to any national of any such country, wherever located, who intends to transmit or transport the Software back to such country; (b) to any user who You know or have reason to know will utilize the Software in the design, development or production of nuclear, chemical or biological weapons; or (c) to any user who has been prohibited from participating in export transactions by any federal or national agency of the U.S. government or European Union. You will defend, indemnify, and hold harmless Tyco and its affiliates and their respective licensors and suppliers from and against any and all damages, fines, penalties, assessments, liabilities, costs and expenses (including attorneys’ fees and expenses) arising out of any Your breach of this Section.

16.U.S. GOVERNMENT RIGHTS. The Software is a “commercial item” as that term is defined at 48 CFR 2.101 (October 1995), consisting of “commercial computer software” and “commercial computer software documentation,” as such terms are used in 48 CFR 12.212 (September 1995), and is provided to the U.S. Government only as a commercial end item. Consistent with 48 CFR 12.212 and 48 CFR 227.7202-1 through 227.7202-

4(June 1995), all U.S. Government End Users acquire the Software with only those rights set forth herein.

17. SPECIAL PROVISIONS FOR POWERMANAGE SOFTWARE. If the Software consists of or includes Tyco’s PowerManage IP/GPRS-based Security Management Platform software, then the following additional provisions shall apply to Your use of the Software:

a.Subject to purchasing the requisite number of licenses, You may use the Software to provide services to Your, and Your authorized dealer’s end user customers (“Customers”) to remotely access and use the end user functionality of the PowerManage Software, as installed on Your hardware, for the sole purpose of remotely configuring, managing and monitoring their intrusion systems, provided that You comply with all applicable privacy and other laws governing Your providing such services and access to Customers.

b.You will not, and will not permit any dealer, Customer or other person reasonably within Your control to, rent, lease, sub-license, loan, copy, modify, adapt, merge, translate, reverse engineer, decompile, disassemble or create derivative works based on the whole or any part of the Software.

c.You may establish terms and conditions for the engagement of Your dealers and the provision of services using the Software to Customers, provided that all such agreements are consistent with the terms of this EULA. You will be solely liable to Your dealers and Customers under the terms and conditions of such agreements. Tyco will not be bound by, and You will indemnify and hold harmless Tyco and its affiliates from any claims or demands of any third party arising out of or related to, the grant of any warranties, indemnities, or other terms and conditions greater in scope than those set forth in this EULA.

d.You shall include statements in You welcome kit and/or its agreement(s) with Customer’s to remind them to keep secure their login and password details and comply with all applicable security policies.

e.You shall be solely responsible for: (i) all services You offer and supply to Your dealers and Customers; (ii) all of Your, Your dealer and Customer content, posted, printed, stored, received, routed or created through the use of the Software, including both its content and accuracy; (iii) managing the provision of the service offered by You to Your Customers using the Software; and (iv) compliance with all privacy and other laws applicable to Your use of the Software and provision of services.

f.You agree that You will comply with applicable all laws and regulations relating to the protection and privacy of the Personal Information of Customers and will utilize appropriate security, technical and organizational measures to protect against unauthorized or unlawful processing of Personal Information and against accidental loss or destruction of, or damage to, Personal Information, in connection with Your use of the Software. Personal Information means any information concerning an identifiable individual (including an End User), including information obtained from an End User through the use of Software, such as photos and video.

g.You agree to indemnify Tyco and its affiliates for any claims, damages and expenses (including reasonable attorney’s fees) related to Your or Your dealer’s failure to comply with this Section 17.

Table of Contents

POWERMANAGE 4.8 UPDATES	12
PIR camera zone association	12
Associating a PIR camera with a sensor	14
Using video on demand with ITv2 integration	14
PIR camera images during a system test	14
Upgrading 4G/LTE modems	15
Interactive user management	17
Panel search by customer information	19
Authorization settings for interactive users	21
Panel connection channel status	22
Viewing panel connection channels	23
Reading the diagnostics of a panel	24
Enabling or disabling temperature and light statistics for a group of panels with smart devices	26
Viewing GSM signal statistics	28
Integration session access keys for type 2 ITv2 panels	29
Customer information on the Panels page	30
Configuring the removal of events, processes, and reports from the server in rotation	31
Server CUSTOMER INFO tab in the system settings	32

GETTING STARTED	33
Introduction to PowerManage	33
Introduction to the PowerManage web help	33
Compatible systems	33
Regular tasks to perform	34
Setting up PowerManage	35
Server parameter configuration methods	35
PowerManage architecture	36
Navigating the user interface	37
Navigating the MY PROCESSES pane	43
Using the search filter	44

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Logging on to the PowerManage system	46
Changing your logon password	46
Resetting a forgotten password	46
Configuring the server parameters by using the PowerManage web application	47
Configuring the server parameters by using the PowerManage Management Console	47

PANELS PAGE	48
Navigating the Panels page	48
Adding panels to the server	52
Adding a panel to the server	53
Servicing panels	54
Refreshing a panel configuration	55
Pushing a basic configuration to one or more panels	55
Assigning a panel to a different group	55
Reassigning one or more panels that are marked for service	55
Marking one or more panels for service on the Panels page	56
Resolving faults in one or more panels	56
Suspending faults in one or more panels	56
Creating a new report on the Panels page	56
Running an inspection on the Panels page	57

PANEL HUB	58
Navigating the Panel hub	58
Viewing a panel in the panel hub	60
Marking a panel for service in the panels hub	61
Reassigning a panel for service in the panels hub	61
Resolving faults in a panel in the panels hub	61
Suspending faults in a panel in the panels hub	61
Resuming faults in a panel in the panels hub	61
Devices tab	62
Navigating the Devices tab	62
Adding a wireless device to a panel	64
Refreshing the Received Signal Strength Indicator of a panel	65
Viewing all devices with troubles in a panel	65
Performing a walktest on all eligible devices	65
Bypassing, soak testing, and marking a device as rarely triggered	66
Renaming or removing a device	66
Editing the configuration of a device	66
Using the VIDEO ON DEMAND tab	67
Viewing device video footage	68
Temperature and light readings on the METEO tab	69
Viewing device smart temperature or light readings	70
Enabling METEO data for a group	70
Using the PARENT and CHILDREN tabs	71

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Info tab	73
Navigating the Info tab	73
Editing basic panel and customer information	74
State tab	75
Configuration tab	77
Navigating the Configuration tab	77
Current and previous panel configurations list	79
Creating a basic configuration from an existing panel configuration	79
Synchronizing the configuration of an individual panel	80
Editing the configuration settings of an individual panel	80
Locations tab	81
Processes tab	82
Reports tab	83
Logs tab	85
Navigating the Logs tab	85
Downloading a panel log file in the panels hub	86
Remote inspections tab	87
Navigating the Remote inspections tab	87
Scheduling a remote inspection for an individual panel	88
Events tab	89
Firmware tab	91
Navigating the Firmware tab	91
Upgrading the firmware of an individual panel in the panel hub	91
Keypad tab	93

REMOTE INSPECTION PAGE	94
Navigating the Remote Inspection page	94
Remote inspection tests	96
Remote inspection values	97
Creating a remote inspection for a batch of panels	97
Scheduling one or more remote inspections for a batch of panels	98
Canceling a remote inspection	99
Running a remote inspection manually	99

EVENTS PAGE	100
Navigating the Events page	100
Examining event video on the Events page	101
Examining events on the Events page	102
Viewing an event or multiple events on the Events page	103

REPORTS PAGE	104
Navigating the Reports page	104
Creating new reports	106
Creating a new report for all panels in the server	107

- 3 -

Stopping or removing a report from the Reports page

107

FIRMWARE PAGE	108
Navigating the Firmware page	108
Mass upgrading the firmware of a device	109
SYSTEM DROP-DOWN MENU	110
Settings page	111
Navigating the Settings page	111
General tab	113
Editing the cellular connection settings	113
Enabling or disabling the auto-enrollment of panels to the server by broadband connection	113
Masking the system ID	113
Enabling or disabling the automatic deletion of the server IP address from a panel when you remove it from the
server	113
Receiver tab	114
Enabling or disabling email and SMS notifications for online and offline panel events	114
Enabling or disabling the generation of system online and offline events for one and two-channel panels	114
Resolve tab	115
Enabling or disabling remote inspection success email notifications to the customer	115
Enabling or disabling the generation of remote inspection success and failure events	115
Interactive tab	116
Editing the user notifications settings	116
Editing the interactive session settings	116
Editing the advertisement settings	116
Message brokers tab	117
Adding a message broker to the system	119
Add message broker settings	120
Creating a GET or POST request template	121
Substituting values in your GET or POST request template	122
GET or POST request example	123
Example information provided	123
GET/POST template request	123
Editing message broker information	124
Removing a message broker from the server	124
Groups page	125
Navigating the Groups page	125
Group parameters	126
Adding a new group	128
Group hub	130
CS communicating tab in the group hub	131
Group central station communication settings	132
Configuring the central station communication settings for a group	133
Processes page	134

- 4 -

Navigating the Processes page	134
Processes page duration column	135
Stopping a process	135
Users page	136
Navigating the Users page	136
Default super admin	137
Removing, suspending and enabling users	138
Adding or editing users	138
Adding a new user	138
Editing user information	138
Roles page	140
Navigating the Roles page	140
Role types	141
Adding a new role	141
Editing a role	141
Central stations page	143
Navigating the Central stations page	143
Adding or editing central stations	144
Adding a central station	145
Editing a central station configuration	145
Removing a central station	146
Basic configurations page	147
Navigating the Basic configurations page	147
Basic configuration parameters	148
Editing a basic configuration	149
Removing a basic configuration	149
Installers page	150
Navigating the Installers page	150
Accepting or rejecting installers	151
Interactive users page	152
Navigating the Interactive users page	152
Registering a user on the server with the mobile application	153
Dashboard page	154

- 5 -

PowerManage 4.8 updates

See the following list of PowerManage 4.8 updates.

PIR camera zone association

You can associate a PIR (passive infrared) camera with up to eight sensors. If any of the sensors trigger, the PIR camera records video footage for a short period of time.

In the PowerManage web application, the footage associates with the alarm event that the sensor triggers and not the PIR camera. In the following example, the sensor in zone 1 is connected to the PIR camera in zone 248. For more information, see Camera Zone Assign in Table 1 and Zone in Table 2. When the sensor in zone 1 triggers an alarm, the PIR camera footage attaches to the sensor. For more information, see Camera icon in Table 2.

To associate a PIR Camera with one or more sensors, see Associating a PIR camera with a sensor.

Figure: PIR camera zone association

Table 1. PIR camera zone association

Callout	Name	Description
1	UPLOAD button	Click UPLOAD to upload the configuration you make in Camera Zone Assign to the
		server.
2	PIR camera	Click a PIR camera device to open the device in the examination pane.
3	CONFIGURATION	Click CONFIGURATION to edit the device configuration.
	tab
4	Camera Zone Assign	Enter the zone numbers of the sensors that you want to trigger the PIR camera.

- 12 -

Figure: PIR camera zone association event

Table 2. Zone association event

Callout	Name	Description
1	Camera icon	Indicates that video footage is available from an associated PIR camera.
2	Zone	Indicates the zone number of the sensor.

- 13 -

Associating a PIR camera with a sensor

Note: You can associate a PIR camera with sensors with a PSP 1.30 panel only.

1.To open a panel in the panel hub, on the Panels page, in the PANEL column, click the panel name.

2.On the DEVICES tab, click a PIR camera device.

3.In the examination pane, click CONFIGURATION. If the configuration parameters are not up to date, click REFRESH.

4.Scroll down to Camera X Zone Assign. The X stands for the PIR camera device zone number.

5.In a Zone Cam Trig field, enter the zone number of the sensor that you want to trigger the PIR camera to record video footage.

6.Optional: Repeat Step 5 to associate the PIR camera with up to seven additional trigger sensor devices.

7.To save the configuration in the panel, in the notification panel below the Devices tabs, click UPLOAD.

Using video on demand with ITv2 integration

The user or operator can record a short video clip after an alarm with video on demand through the ITv2 protocol integration.

In Neo and PSP panels, video on demand is available only if the FIBRO receiver channel is configured to the PowerManage server. For PSP panels version 1.3 and later, you can use video on demand with the ITv2 integration channel.

PIR camera images during a system test

In a system test, Neo panels version 1.35 and later, and PSP panels version 1.30 and later, upload two images from each PIR camera sensor. You can view the video footage in the PowerManage GUI.

If both the FIBRO receiver and the ITv2 integration channels direct to the PowerManage server, one system test event appears in the PowerManage web application with the PIR camera video footage.

If the ITv2 integration channel only directs to the PowerManage server, two system test events appear in the PowerManage web application. The first system test event, like in previous versions, does not have video. The second system test event contains video footage from the PIR cameras.

- 14 -

Upgrading 4G/LTE modems

You can upgrade 4G/LTE cellular modems for PowerMaster panels. The 4G/LTE modem comprises two parts that you can upgrade separately, the GSM modem and the OTA (Over The Air) modem.

Before you can upgrade either the GSM modem or the OTA modem, technical support must upload the upgrade package to the repository and attach it to the PowerManage server. The packages appear in the global FIRMWARE page and the local FIRMWARE tab.

Note: To upgrade the GSM modem, choose the upgrade package that matches both your current version and the version that you want to upgrade to. To upgrade the OTA modem, choose only the upgrade package that matches the version that you want to upgrade to.

To mass upgrade the GSM modem or the OTA modem for multiple panels, see in Mass upgrading the firmware of a device.

To upgrade the GSM modem or the OTA modem for a single panel, see in Upgrading the firmware of an individual panel in the panel hub.

You can see the 4G/LTE cellular modem on the DEVICES tab in the panel hub. The software version and RSSI also display. For more information see GSM modem and OTA modem in GSM modem and OTA modem on the devices tab.

Figure: Global firmware page

Table 3. Global firmware page

Callout	Name
1	Firmware page
2	GSM Modem and OTA modem

- 15 -

Figure: Local firmware page

Table 4. Local firmware page

Callout	Name	Description
1	Upgrade packages	Select an upgrade package in the APPLY PACKAGE list
2	FIRMWARE tab	FIRMWARE tab on the panels page
3	Upgrade package dropdown list	Click to select an upgrade package from a dropdown list.

Figure: GSM modem and OTA modem on the devices tab

Table 5. GSM modem and OTA modem on the devices tab

Callout	Name
1	GSM modem
2	OTA modem

- 16 -

Interactive user management

The Interactive Users page includes additional interactive user management features. For more information, see Table 7. For more information about the Interactive Users page, see Interactive Users page in Table 6.

Figure: Interactive Users page updates

Table 6. Interactive Users page updates

Callout	Name	Description
1	Interactive	For more information, see Navigating the Interactive users page.
	Users page
2	ADD USER	Click to add a new user with an email address. The new user receives a two-factor authen-
		tication verification email to enter in the ConnectAlarm app.

- 17 -

Figure: Interactive user management

Table 7. Interactive user management

Callout	Name	Description
1	SUSPEND	Click to suspend the user.
2	RESET PASSWORD	Click to reset the user's password.
3	Connected panels	Displays the panels the user is connected to.
		• PANEL: Displays the name of the panel
		• GROUP: Displays the panel group
		• USER: Displays the type of user permissions the user has for the
		panel
4	Remove panel button	Click to remove a panel from the interactive user account
5	ADD PANEL	Click to add a new panel to the interactive user account

- 18 -

Panel search by customer information

You can search for a panel on the Panels page using the following information that is on the INFO tab:

•Customer name

•Customer email address

•Customer phone number

•Customer address

•Any comments posted on the INFO tab

For example, you can search for the panel in the following figure that contains the comment, short remark. For more information, see Panel in Table 9 and Comment in Table 8. If you type short remark in the search bar on the Panels page, the search results display the panels that contain the comment in the INFO tab of the panel. For more information, see CUSTOMER INFO in Table 8.

Figure: Customer information on the INFO tab

Table 8. Customer information on the INFO tab

Callout	Name	Description
1	CUSTOMER INFO	Information about the customer that users can edit on the INFO tab.
2	Comment	A comment entered by a user. Click EDIT to leave a comment.

- 19 -

Figure: Searching for panels with customer information

Table 9. Searching for panels with customer information

Callout	Name	Description
1	Comment	Type a comment to search the Panels page for any panel with the same comment left in the
		panel's INFO tab.
2	Panel	Panels that contain the search term in the panel's INFO tab appear in the search results.

- 20 -

Authorization settings for interactive users

Figure: Authorization settings

Table 10. Authorization settings

Callout	Name	Description
1	Settings page	For more information, see Settings page.
2	INTERACTIVE	For more information, see Interactive tab.
	tab
3	AUTHORIZATION	• FIRST FACTOR EXPIRATION PERIOD [SECONDS]: The time that a
	SETTINGS	user can stay logged on to the app when the AlarmInstall and ConnectAlarm
		apps are minimized and running in the background
		• EMAIL CODE LENGTH: The length of the verification email code that the
		server sends to the user during the two-factor authentication sign up process
		• ACCOUNT LOGIN LOCK TIMEOUT [SECONDS]: The length of time that
		the user's account is blocked from a panel if the user enters incorrect two-
		factor authentication logon information for more times than the limit
		• PANEL LOGIN ATTEMPTS LIMIT: The number of two-factor authen-
		tication logon retries before the user's account is blocked
		• SECOND FACTOR EXPIRATION PERIOD [SECONDS]: The length of
		time that the AlarmInstall and ConnectAlarm app stay connected to a panel if
		the app is minimized and running in the background.
		• EMAIL CODE EXPIRATION PERIOD [SECONDS]: The length of time
		that the two-factor authentication email verification code is valid.
		• ACCOUNT LOGIN ATTEMPTS LIMIT: The number of two-factor authen-
		tication logon retries before the user's account is blocked
		• PANEL LOGIN LOCK TIMEOUT [SECONDS]: The length of time that
		access to a panel is blocked if the user enters incorrect two-factor authen-
		tication log on information for more times than the limit
		• PERMANENT USER LIFETIME [DAYS]: The number of days a user has a
		permanent user status after successfully logging on to a panel. Permanent
		users can log on to the panel, even if the panel is locked

- 21 -

Panel connection channel status

To view the channel connection statuses of a panel, see ITv2 integration channels and FIBRO receiver channels in Table 11.

In the following figure, the Neo panel has four ITv2 integration connection channels. The first channel is connected to the server and the remaining three channels are not configured.

The Neo panel also has four FIBRO receiver connection channels. The first channel is connected to the server and is online. The remaining three channels are not configured.

Figure: Panel communication channel status on the DEVICES tab

Table 11. Panel communication channel status on the DEVICES tab

Callout	Name	Description
1	Selected	Click a panel to open the panel in the examination pane and view the connection channels on
	panel	CONNECTION STATUS tab.
2	ITv2 chan-	There are four ITv2 integration connection channels.
	nels
3	FIBRO	There are four FIBRO receiver connection channels.
	channels

- 22 -

Viewing panel connection channels

1.To open a panel in the panel hub, on the Panels page, in the PANEL column, click the panel name.

2.On the DEVICES tab, click the panel you want. On the CONNECTION STATUS tab, the panel channel connection statuses display in the examination pane.

For more information on panel channel connection statuses, see Viewing panel connection channels.

- 23 -

Reading the diagnostics of a panel

Read the diagnostics of a panel to view the panel power data.

Note: System diagnostics are available for Neo and PSP panels only.

1.To open a panel in the panel hub, on the Panels page, in the PANEL column, click the panel name.

2.From the ACTIONS list, click Read Diagnostic. A Read diagnostic info process starts in the MY PROCESSES pane. For more information about the MY PROCESSES pane, see Navigating the MY PROCESSES pane.

3.When the process ends successfully, on the DEVICES tab, click the panel.

4.In the examination pane, to open the DIAGNOSTIC tab, click DIAGNOSTIC.

To ensure the data is up to date, repeat this procedure to refresh the diagnostic reading.

Figure: Starting a Read diagnostic process

Table 12. Starting a Read diagnostic process

Callout	Name	Description
1	Read diagnostic info	When you click Read Diagnostic, a Read diagnostic info process starts in the
	process	MY PROCESSES pane.
2	Read Diagnostic	Click to start a Read diagnostic info process.

- 24 -

Figure: Panel diagnostic results

Table 13. Panel diagnostic results

Callout	Name	Description
1	Read diagnostic info	When you click Read Diagnostic, a Read diagnostic info process starts in the
	process	MY PROCESSES pane.
2	Selected panel	Click a panel to open it in the examination pane.
3	DIANOSTIC tab	Click DIAGNOSTIC to view the panel's diagnostic information on the
		DIAGNOSTIC tab.

- 25 -

Enabling or disabling temperature and light statistics for a group of panels with smart devices

Note: Temperature and light statistics are disabled by default for groups. Processing this data increases communication and requires higher bandwidth.

1.In the navigation pane, click System, then click Groups.

2.Click the group you want.

3.Click EDIT GROUP.

4.Enable Temperature/light statistic.

5.Click SAVE.

To view the temperature or light statistics of a device, see Viewing device smart temperature or light readings.

Figure: Temperature and light statistic status

Table 14. Temperature and light statistic status

Callout	Name
1	Groups page
2	TEMPERATURE/STATISTIC status

- 26 -

Figure: Temperature and light graph on the METEO tab

Table 15. Temperature and light graph on the METEO tab

Callout	Name
1	DEVICES tab
2	Selected smart device
3	Smart device icon
4	METEO tab

- 27 -

Viewing GSM signal statistics

1.To open a panel in the panel hub, on the Panels page, in the PANEL column, click the name of the panel that you want.

2.On the DEVICES tab, click the GSM Modem.

3.To view the GSM statistics, in the examination pane, click GSM RSSI.

Note: In PowerManage 4.8, GSM modem and OTA modem appear in the DEVICES tab, separate from the panel.

4.Optional: To open the GSM RSSI statistics dialog box, click SHOW. In the dialog box, you can view GSM RSSI statistical graphs representing interactive time periods.

Figure: Viewing GSM signal statistics

Table 16. Viewing GSM signal statistics

Callout	Name	Description
1	GSM	A cellular communication modem
	modem
2	OTA	An 'Over the Air' software package in the 4G/LTE cellular modem. The OTA modem exists
	modem	only in PowerMaster panels.
3	GSM	Click GSM RSSI to view the connection strength of the cellular modem over time.
	RSSI tab
4	SHOW	Click to view a larger graph that is interactive.

- 28 -

Integration session access keys for type 2 ITv2 panels

Neo and PSP panels use an integration session channel. To encrypt the integration session channels, you require an integration session key for each of the four channels.

To access the four keys, in your Neo or PSP panel menu, enter the following:

[*][8]<installer code>[851][423]/[450]/[477]/[504]

Note: In previous versions of PowerManage, the integration session access key was the same for all panels. From PowerManage version 4.8, the integration session access key is unique to a panel and you cannot use the key for any other panel.

- 29 -

Customer information on the Panels page

On the Panels page, the CUSTOMER column displays the first name of the customer that is associated with that panel. For more information, see CUSTOMER column in the following figure. Click the customer name to view more customer information from the INFO tab. For more information, see Customer information in Table 18.

Figure: CUSTOMER column on the Panels page

Table 17. CUSTOMER column on the Panels page

Callout	Name	Description
1	Panels page	Click to view the connected panels
2	CUSTOMER column	Displays the customer's first name
3	Customer information	Click the customer's name to view the following customer information:
		•	Customer name
		•	Customer email address
		•	Customer phone number
		•	Customer address
		• Any comments posted on the INFO tab
Figure: INFO tab information in the CUSTOMER column

Table 18. INFO tab information in the CUSTOMER column

Callout	Name	Description
1	Customer information	Appears if you click the customer name. This information populates the INFO tab.

- 30 -