Johnson Controls PowerManage User Manual

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PowerManage User Guide

Building Technologies & Solutions

www.jci.com

2020-12

D-308292

Rev. 0

Version 4.8

Copyright

End User License Agreement

IMPORTANT - READ THIS END-USER LICENSE AGREEMENT ("EULA") CAREFULLY BEFORE OPENING, DOWNLOADING, INSTALLING, ACCESSING, OR OTHERWISE USING THE SOFTWARE.

THIS EULA IS A LEGAL AGREEMENT BETWEEN YOU AND TYCO FIRE & SECURITY GMBH (“TYCO”) AND GOVERNS YOUR USE OF THE SOFTWARE ACCOMPANYING THIS EULA, WHICH SOFTWARE INCLUDES COMPUTER SOFTWARE AND MAY INCLUDE MEDIA, PRINTED MATERIALS, AND "ON-LINE" OR ELECTRONIC DOCUMENTATION (COLLECTIVELY, THE "SOFTWARE"). BY BREAKING THE SEAL ON THIS PACKAGE, DOWNLOADING THE SOFTWARE OR INSTALLING, ACCESSING OR OTHERWISE USING THE SOFTWARE, YOU AGREE TO BE BOUND BY THE TERMS OF THIS EULA. IF YOU DO NOT AGREE TO ALL OF THE TERMS AND CONDITIONS OF THIS EULA, DO NOTDOWNLOAD, INSTALL, ACCESS, OR OTHERWISE USE THE SOFTWARE. If this EULA is being agreed to by a corporation or other legal entity, then the person agreeing to this EULA on behalf of that corporation or entity represents and warrants that he or she is authorized and lawfully able to bind that corporation or entity to this EULA. You should print and retain a copy of this EULA for Your records.

printed material and electronic documentation. The Software may be provided to You on a stand-alone basis or pre-installed on a storage device (the media) as part of a computer system or other hardware or device (“System”). The Software is protected by copyright laws and international copyright treaties, as well as other intellectual property laws and treaties. All title and intellectual property rights in and to the Software (including but not limited to any images, photographs, and text incorporated into the Software), the accompanying printed materials, and any copies of the Software, are owned by Tyco and/or its suppliers.

of these restrictions will result in automatic termination of this EULA and will make available to Tyco other legal remedies.

SCOPE OF LICENSE. The Software may include computer code, program files and any associated media, hardware or software keys,

GRANT OF LICENSE. This EULA grants You the following rights on a non-exclusive basis:

General. During the term of this EULA, this EULA grants You and Your individual employees a revocable, non-transferable, nonsublicensable, nonexclusive license to use the object code version of the Software and any Documentation for Your internal use only, subject to all Scope Restrictions. The order document under which You have licensed the Software may contain additional terms limiting the scope of Your license, including, but not limited to, a specified number of users or specific systems, licensed facilities, geographic areas, etc. (collectively, “Scope Restrictions”). Once You have purchased licenses for the number of copies of the Software that You require, You may use the Software and accompanying material provided that You install and use no more than the licensed number of copies at one time. In the event the Software is furnished for use in connection with a particular Tyco (or a Tyco affiliate’s) system or hardware product, it may only be used in conjunction with that Tyco(or Tyco affiliate’s) system or hardware product. If the Software is furnished embedded in a Tyco (or a Tyco

affiliate’s) system or hardware product, the Software may not be extracted or used separately from that system or product. “Documentation”

means Tyco’s then-current generally available documentation for use and operation of the Software. Documentation is deemed included in the definition of Software for purposes of this EULA. The term “Software” will be deemed to include any updates, bug fixes, and new versions (collectively, “Enhancements”) that Tyco may, in its discretion, make available to You. You are responsible for ensuring Your employees comply with all relevant terms of this EULA and any failure to comply will constitute a breach by You. The Software is licensed, not sold. Except for the limited license granted above, Tyco and its licensors retain all right, title and interest in the Software, all copies thereof, and all proprietary rights in the Software, including copyrights, patents, trademarks and trade secret rights.

Locally Stored Components. The Software may include a software code component that may be stored and operated locally on one or more devices. Once You have paid the required license fees for these devices (as determined by Tyco in its sole discretion), You may install and/or use one copy of such component of the Software on each of the devices as licensed by Tyco. You may then use, access, display, run or otherwise interact with ("use") such component of the Software in connection with operating the device on which it is installed solely in the manner set forth in any accompanying documentation or, in the absence of such, solely in the manner contemplated by the nature of the Software.

Remotely Stored Components. The Software may also include a software code component for operating one or more devices remotely. You may install and/or use one copy of such component of the Software on a remote storage device on an internal network with all of the devices and may operate such component with each device over the internal network solely in the manner set forth in any accompanying documentation or, in the absence of such, solely in the manner contemplated by the nature of the Software; provided however, You must still acquire the required number of licenses for each of the devices with which such component is to be operated.

Embedded Software/Firmware. The Software may also include a software code component that is resident in a device as provided by Tyco (or a Tyco affiliate) for operating that device. You may use such component of the Software solely in connection with the use of that device, but may not retrieve, copy or otherwise transfer that software component to any other media or device without Tyco's express prior written authorization.

Backup Copy. You may make a back-up copy of the Software (other than embedded software) solely for archival purposes, which copy may only be used to replace a component of the Software for which You have current valid license. Except as expressly provided in this EULA, You may not otherwise make copies of the Software, including the printed materials.

OTHER RIGHTS AND LIMITATIONS. Your use of the Software is subject to the following additional limitations. Failure to comply with any

Restrictions. Your use of the Software must be in accordance with the Documentation. You will be solely responsible for ensuring Your use of the Software is in compliance with all applicable foreign, federal, state and local laws, rules and regulations. You may not (i) copy or distribute the Software except to the extent that copying is necessary to use the Software for purposes set forth herein; provided You may make a single copy of the Software for backup and archival purposes; (ii) modify or create derivative works of the Software; (iii) decompile, disassemble, reverse engineer, or otherwise attempt to derive the trade secrets embodied in the Software, except and only to the extent that such activity may be expressly permitted, notwithstanding this limitation or another limitation contained in this EULA, either by applicable law or, in the case of open source software, the applicable open source license; (iv) use the Software for purposes of developing a competing product or service; (v) remove any copyright, trademark, proprietary rights, disclaimer, or warning notice included on or embedded in any part of the Documentation and Software; (v) assign, sublicense, rent, timeshare, loan, lease or otherwise transfer the Software, or directly or indirectly permit any third party to use or copy the Software. The Software may be subject to additional restrictions and conditions on use as specified in the documentation accompanying such Software, which additional restrictions and conditions are hereby incorporated into and made a part of this EULA. Under no circumstances will Tyco be liable or responsible for any use, or any results obtained by the use, of the services in conjunction with any services, software, or hardware that are not provided by Tyco. All such use will be at Your sole risk and liability.

Transfer. You may only transfer Your rights under this EULA (i) as part of a permanent sale or transfer of all of the devices for which the Software is licensed as applicable; (ii) if You transfer all of the Software (including all component parts, the media and printed materials, any upgrades and this EULA); (iii) if You do not retain any copies of any portion of the Software; (iv) if the recipient agrees to the terms of this EULA; and (v) if the Software is an upgrade, such transfer must also include all prior versions of the Software. You agree that failure to meet all of these conditions renders such transfer null and void.

Subsequent EULA. Tyco may also supersede this EULA with a subsequent EULA pursuant to providing You with any future component, release, upgrade or other modification or addition to the Software. Similarly, to the extent that the terms of this EULA conflict with any prior EULA or other agreement between You and Tyco regarding the Software, the terms of this EULA shall prevail.

Trademarks. This EULA does not grant You any rights in connection with any trademarks or service marks of Tyco, its affiliates or its suppliers.

Software Keys. The hardware/software key, where applicable, is Your proof of license to exercise the rights granted herein and must be retained by You. Lost or stolen keys will not be replaced.

Demonstration and Evaluation Copies. A demonstration or evaluation copy of the Software is covered by this EULA; provided that the licenses contained herein shall expire at the end of the demonstration or evaluation period.

Registration of Software. The Software may require registration with Tyco prior to use. If You do not register the Software, this EULA is automatically terminated and You may not use the Software.

Compliance with Laws. The use of the Software may require your compliance with local and national laws and regulations,. You are solely responsible for compliance with all applicable laws and regulations relating to the use of the Software, including but not limited to those laws and regulations pertaining to personal data protection, privacy and security.

Enhancements. To the extent Tyco makes them available to You, Software Enhancements may only be used to replace all or part of the original Software that You are licensed to use. Software Enhancements do not increase the number of copies licensed to You. If the Software is an upgrade of a component of a package of Software programs that You licensed as a single product, the Software may be used and transferred only as part of that single product package and may not be separated for use on more than one computer or System. Software Enhancements downloaded via a Tyco authorized World Wide Web or FTP site may be used to upgrade multiple Systems provided that You are licensed to use the original Software on those Systems.

Tools and Utilities. Software distributed via a Tyco-authorized World Wide Web or FTP site (or similar Tyco-authorized distribution means) as a tool or utility may be copied and installed without limitation provided that the Software is not distributed or sold and the Software is only used for the intended purpose of the tool or utility and in conjunction with Tyco products. All other terms and conditions of this EULA continue to apply.

THIRD PARTY SOFTWARE. To the extent any software licensed from third parties, including open source software, (collectively, “ Third

Party Software”) is provided with or incorporated into the Software, You will comply with the terms and conditions of the applicable third party licenses associated with the Third Party Software, in addition to the terms and restrictions contained in this EULA. All relevant licenses for the Third Party Software are provided in the Documentation or product files accompanying the Software. By using the Software You are also agreeing to be bound to the terms of such third party licenses. If provided for in the applicable third party license, You may have a right to reverse engineer such open source software or receive open source code for such open source software for use and distribution in any program that You create, so long as You in turn agree to be bound to the terms of the applicable third party license, and Your programs are distributed under the terms of that license. If applicable, a copy of such open source code may be obtained free of charge by contacting your Johnson Controls representative. TYCO MAKES NO WARRANTY OF ANY KIND, WHETHER EXPRESS OR IMPLIED, WITH REGARD TO ANY THIRD PARTY SOFTWARE. ALL THIRD PARTY SOFTWARE IS PROVIDED "AS-IS," WITHOUT WARRANTIES OF ANY KIND. IN NO EVENT WILL TYCO BE LIABLE TO YOU OR ANY THIRD PARTY FOR ANY DIRECT, INDIRECT, PUNITIVE, EXEMPLARY, INCIDENTAL, SPECIAL, OR CONSEQUENTIAL DAMAGES ARISING OUT OF THE THIRD PARTY SOFTWARE, EVEN IF TYCO HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES OR LOSSES.

METERING DEVICES. The Software may contain technology based metering devices and passive restraints to regulate usage. For example,

the Software may contain a license file limiting use to the licensed number of concurrent users/devices or named users/devices or may temporarily restrict usage until license and other fees have been paid in full. You acknowledge that such restraints and metering devices are a reasonable method to ensure compliance with the license and have been factored into the license and other fees and the EULA as a whole. You agree that You will not directly or indirectly circumvent, override, or otherwise bypass such metering devices and restraints that regulate the use of the Software.

TERM AND TERMINATION. Unless provided otherwise in an accompanying order document, this EULA will commence on the earlier of

the date You first download, install, access or use the Software (the “Effective Date”) and continue in effect for the term specified in the order document or, if no term is specified, until it is terminated (the “Term”) as provided in this Section. Either party may terminate this EULA on written notice to the other party if the other party is in material breach of its obligations hereunder and fails to cure the breach within thirty (30) days of such written notice. In addition, either party may, in its sole discretion, elect to terminate this EULA on written notice to the other party upon the bankruptcy or insolvency of the other party or upon the bankruptcy or insolvency of the other party upon the commencement of any voluntary or involuntary winding up, or upon the filing of any petition seeking the winding up of the other party. In the event of any claim of intellectual property infringement relating to the Software, Tyco may terminate this EULA on written notice to You and, as Your sole and exclusive remedy, refund the license fees paid, if any, hereunder (less depreciation calculated on a three (3)-year straight-line basis commencing on the date of initial delivery to You). Sections 9 and 10 shall remain unaffected. Upon any termination or expiration of this EULA, the license granted in Section 2 will automatically terminate and You will have no further right to possess or use the Software. On Tyco’s request, You will provide Tyco with a signed written statement confirming that the Software has been permanently removed from Your systems.

FEES; TAXES. You will pay the fees, if any, associated with the Software. All amounts due hereunder shall be paid within thirty (30) days

of the date of the invoice. Payments not made within such time period shall be subject to late charges equal to the lesser of (i) one and one-half percent (1.5%) per month of the overdue amount or (ii) the maximum amount permitted under applicable law. All taxes, duties, fees and other governmental charges of any kind (including sales and use taxes, but excluding taxes based on the gross revenues or net income of Tyco) that are imposed by or under the authority of any government or any political subdivision thereof on the fees for the Software shall be borne solely by You, unless You can evidence tax exemption and shall not be considered a part of a deduction from or an offset against such fees. If You lose tax exempt status, You will pay any taxes due as part of any renewal or payment. You will promptly notify Tyco if Your tax status changes. You will pay all court costs, fees, expenses and reasonable attorneys’ fees incurred by Tyco in collecting delinquent fees.

LIMITED WARRANTY.

Warranty. Tyco warrants that (i) for a period of thirty (30) days from delivery initial delivery of the Software to you (the “Warranty Period”), the Software will operate in substantial conformity with its Documentation. If, during the Warranty Period, you notify Tyco of any non-compliance with the foregoing warranty, Tyco will, in its discretion: (a) use commercially reasonable efforts to provide the programming services necessary to correct any verifiable non-compliance with the foregoing warranties; or (b) replace any non-conforming Software; or if neither of foregoing options is reasonably available to Tyco, (c) terminate this Agreement in whole or in part, and refund to You the fees, if any, paid for the non-conforming Software (less depreciation calculated on a three (3)-year straight-line basis commencing on the date of initial delivery to you). Tyco shall not be liable for failures caused by third party hardware and software (including your own systems), misuse of the Software, or Your negligence or willful misconduct. EXCEPT AS PROVIDED IN THIS SECTION, THE SOFTWARE IS PROVIDED ON AN “AS AVAILABLE,” “AS IS” BASIS. TO THE MAXIMUM EXTENT PERMITTED BY LAW, TYCO AND ITS AFFILIATES, AND THEIR RESPECTIVE SUPPLIERS AND VENDORS DISCLAIM ALL OTHER WARRANTIES WITH RESPECT TO THE SOFTWARE, INCLUDING, BUT NOT LIMITED TO, THE IMPLIED WARRANTIES OF NON-INFRINGEMENT, TITLE, MERCHANTABILITY, QUIET ENJOYMENT, QUALITY OF INFORMATION, AND FITNESS FOR A PARTICULAR PURPOSE. TYCO AND ITS AFFILIATES AND THEIR RESPECTIVE SUPPLIERS AND VENDORS DO NOT WARRANT THAT THE SOFTWARE WILL MEET YOUR REQUIREMENTS, OR THAT THE OPERATION OF THE SOFTWARE WILL BE UNINTERRUPTED OR ERROR-FREE, OR THAT DEFECTS IN THE SOFTWARE WILL BE CORRECTED. NO ORAL OR WRITTEN INFORMATION OR ADVICE GIVEN BY TYCO OR ANY OF ITS PERSONNEL OR AGENTS SHALL CREATE ANY ADDITIONAL Tyco WARRANTIES OR IN ANY WAY INCREASE THE SCOPE OF Tyco’S OBLIGATIONS HEREUNDER.

Exclusive Remedy. Tyco's entire liability and Your exclusive remedy under the warranty set forth in this Section 8 will be, at Tyco's option, to (i) attempt to correct Software errors with efforts Tyco believes suitable to the problem, (ii) replace at no cost the recording medium, Software or documentation with functional equivalents as applicable, or (iii) refund a pro-rated portion of the license fee paid for such Software (less depreciation based on a five-year life expectancy) and terminate this EULA, provided, in each case, that Tyco is notified in writing of all warranty problems during the applicable warranty period. Any replacement item will be warranted for the remainder of the original warranty period. No

remedy is provided for failure of the Software if such failure is the result of accident, abuse, alteration or misapplication with respect to the Software or any hardware on which it is loaded. Warranty service or assistance is provided at the original point of purchase.

LIMITATION OF LIABILITY. TO THE MAXIMUM EXTENT PERMITTED BY LAW, IN NO EVENT SHALL TYCO AND ITS AFFILIATES

AND THEIR RESPECTIVE SUPPLIERS AND VENDORS BE LIABLE TO YOU OR ANY THIRD PARTY FOR ANY SPECIAL, INCIDENTAL, CONSEQUENTIAL, PUNITIVE, OR INDIRECT DAMAGES, WHICH SHALL INCLUDE, WITHOUT LIMITATION, DAMAGES FOR PERSONAL INJURY, LOST PROFITS, LOST DATA AND BUSINESS INTERRUPTION, ARISING OUT OF THE USE OR INABILITY TO USE THE SOFTWARE, EVEN IF THEY HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. IN ANY CASE, THE ENTIRE AGGREGATE LIABILITY OF TYCO AND ITS AFFILIATES AND THEIR RESPECTIVE SUPPLIERS AND VENDORS UNDER THIS AGREEMENT FOR ALL DAMAGES, LOSSES, AND CAUSES OF ACTION (WHETHER IN CONTRACT, TORT (INCLUDING NEGLIGENCE), OR OTHERWISE) SHALL BE LIMITED TO FEES PAID BY YOU FOR THE SOFTWARE, IF ANY, DURING THE THREE (3) MONTHS IMMEDIATELY PRECEDING THE FIRST EVENT GIVING RISE TO LIABILITY. BECAUSE AND TO THE EXTENT THAT SOME JURISDICTIONS DO NOT ALLOW THE EXCLUSIONS OR LIMITATIONS OF LIABILITY ABOVE, THESE MAY NOT APPLY TO YOU.

10.

CONFIDENTIALITY. You acknowledge that the ideas, methods, techniques, and expressions thereof contained in the Software

(collectively, “Tyco Confidential Information”) constitute confidential and proprietary information of Tyco, the unauthorized use or disclosure of which would be damaging to Tyco. You agree to hold the Software and Tyco Confidential Information in strictest confidence, disclosing information only to permitted individual employees who are required to have access in order to perform under this Agreement and to use such information only for the purposes authorized by this Agreement. You are responsible for and agree to take all reasonable precautions, by instruction, agreement or otherwise, to ensure that Your employees who are required to have access to such information in order to perform under this Agreement, are informed that the Software and Tyco Confidential Information are confidential proprietary information belonging to Tyco and to ensure that they make no unauthorized use or disclosure of such information. You may disclose Tyco Confidential Information if You are required to do so pursuant to a governmental agency, a court of law or to any other competent authority so long as You provide Tyco with written notice of such request prior to such disclosure and cooperate with Tyco to obtain a protective order. Prior to disposing of any media reflecting or on which is stored or placed any Software, You will ensure any Software contained on the media has been securely erased or otherwise destroyed. You recognize and agree a remedy at law for damages will not be adequate to fully compensate Tyco for the breach of Sections 1, 2, or 10. Therefore, Tyco will be entitled to temporary injunctive relief against You without the necessity of proving actual damages and without posting bond or other security. Injunctive relief will in no way limit any other remedies Tyco may have as a result of breach by You of the foregoing Sections or any other provision of this Agreement.

11.

DATA COLLECTION AND USE. You acknowledge and agree that the Software and/or hardware used in connection with the Software may

collect data resulting from or otherwise relating to Your use of the Software and/or hardware (“Data”) for purposes of providing You with service/product recommendations, benchmarking, energy monitoring, and maintenance and support. Tyco shall be the exclusive owner of all Data. Tyco shall have the right to de-identify Your Data so that it does not identify You directly or by inference (the “De-Identified Data”). Tyco shall have the right and ability to use the De-Identified Data for its business purposes, including improvement of the Software, research, product development, product improvement and provision of products and services to Tyco’s other customers (collectively, “Tyco’s Business Purposes”). In the event Tyco does not own or is unable to own the De-Identified Data as a result of applicable law, or contractual commitments or obligations, You grant Tyco a non-exclusive, perpetual, irrevocable, fully-paid-up, royalty free license to use, copy, distribute, and otherwise exploit statistical and other data derived from Your use of the De-Identified Data for Tyco’s Business Purposes.

12.

FEEDBACK. You may provide suggestions, comments, or other feedback (collectively, “Feedback”) to Tyco and its affiliates with respect

to their products and services, including the Software. Feedback is voluntary and Tyco is not required to hold it in confidence. Tyco may use Feedback for any purpose without obligation of any kind. To the extent a license is required under Your intellectual property rights to make use of the Feedback, You grant Tyco and its affiliates an irrevocable, non-exclusive, perpetual, world-wide, royalty-free license to use the Feedback in connection with Tyco’s and its affiliates’ businesses, including enhancement of the Software, and the provision of products and services to Tyco’s customers.

13.

GOVERNING LAW AND JURISDICTION.

This EULA is governed by and construed in accordance with the laws of the State of Wisconsin, as applied to agreements entered into and wholly performed within Wisconsin between Wisconsin residents. In the event the foregoing sentence is determined by a court of competent jurisdiction to not be enforceable or applicable to an action or proceeding brought by either party relating to or under this EULA, the parties agree to the application of the laws of the country in which You entered into this EULA to govern, interpret, and enforce all of Your and Tyco’s respective rights, duties, and obligations arising from, or relating in any manner to, the subject matter of this EULA, without regard to conflict of law principles. The United Nations Convention on Contracts for the International Sale of Goods does not apply to any such action or proceeding.

Jurisdiction. Any action or proceeding brought by either party hereto shall be brought only in a state or federal court of competent jurisdiction located in Milwaukee, Wisconsin and the parties submit to the in personam jurisdiction of such courts for purposes of any action or proceeding. In the event the foregoing sentence is determined by a court of competent jurisdiction to not be enforceable or applicable to an action or proceeding brought by either party relating to or under this EULA, the parties agree all rights, duties, and obligations of the parties are subject to the courts of the country in which You entered into this EULA.

14.

GENERAL. This EULA constitutes the entire understanding and agreement between the parties with respect to the transactions contemplated

in this EULA and supersedes all prior or contemporaneous oral or written communications with respect to the subject matter of this EULA, all of which are merged in this EULA. This EULA shall not be modified, amended or in any way altered except by an instrument in writing signed by authorized representatives of both parties. In the event that any provision of this EULA is found invalid or unenforceable pursuant to judicial decree, the remainder of this EULA shall remain valid and enforceable according to its terms. Any failure by Tyco to strictly enforce any provision of this EULA will not operate as a waiver of that provision or any subsequent breach of that provision. The following provisions shall survive any termination or expiration of this EULA: Sections 3.a (Restrictions), 3.i (Compliance with laws). 4 (Third Party Software), 6 (Term and Termination), 7 (Fees and Taxes) (to the extent of any fees accrued prior to the date of termination), 9 (Limitation of Liability), 10 (Confidentiality), 11 (Data Collection and Use), 12 (Feedback), 13 (Governing Law and Jurisdiction), 14 (General), 15 (Export/Import), and 16 (U.S. Government Rights). Tyco may assign any of its rights or obligations hereunder as it deems appropriate. IT IS EXPRESSLY UNDERSTOOD AND AGREED THAT IN THE EVENT ANY REMEDY HEREUNDER IS

DETERMINED TO HAVE FAILED OF ITS ESSENTIAL PURPOSE, ALL LIMITATIONS OF LIABILITY AND EXCLUSIONS OF DAMAGES SET FORTH HEREIN SHALL REMAIN IN EFFECT.

15.

EXPORT/IMPORT. The Software is licensed for use in the specific country authorized by Tyco. You may not export or import the Software

to another country without Tyco’s written permission and payment of any applicable country specific surcharges. You agree to comply fully with all relevant and applicable export and import laws and regulations of the United States and foreign nations in which the Software will be used (“Export/Import Laws”) to ensure that neither the Software nor any direct product thereof are (a) exported or imported, directly or indirectly, in violation of any Export/Import Laws; or (b) are intended to be used for any purposes prohibited by the Export/Import Laws. Without limiting the foregoing, You will not export or re-export or import the Software: (a) to any country to which the United States or European Union has embargoed or restricted the export of goods or services or to any national of any such country, wherever located, who intends to transmit or transport the Software back to such country; (b) to any user who You know or have reason to know will utilize the Software in the design, development or production of nuclear, chemical or biological weapons; or (c) to any user who has been prohibited from participating in export transactions by any federal or national agency of the U.S. government or European Union. You will defend, indemnify, and hold harmless Tyco and its affiliates and their respective licensors and suppliers from and against any and all damages, fines, penalties, assessments, liabilities, costs and expenses (including attorneys’ fees and expenses) arising out of any Your breach of this Section.

16.

U.S. GOVERNMENT RIGHTS. The Software is a “commercial item” as that term is defined at 48 CFR 2.101 (October 1995), consisting of

“commercial computer software” and “commercial computer software documentation,” as such terms are used in 48 CFR 12.212 (September 1995),

and is provided to the U.S. Government only as a commercial end item. Consistent with 48 CFR 12.212 and 48 CFR 227.7202-1 through 227.72024 (June 1995), all U.S. Government End Users acquire the Software with only those rights set forth herein.

17.

SPECIAL PROVISIONS FOR POWERMANAGE SOFTWARE. If the Software consists of or includes Tyco’s PowerManage IP/GPRS-based

Security Management Platform software, then the following additional provisions shall apply to Your use of the Software:

Subject to purchasing the requisite number of licenses, You may use the Software to provide services to Your, and Your authorized dealer’s end user customers (“Customers”) to remotely access and use the end user functionality of the PowerManage Software, as installed on Your hardware, for the sole purpose of remotely configuring, managing and monitoring their intrusion systems, provided that You comply with all applicable privacy and other laws governing Your providing such services and access to Customers.

You will not, and will not permit any dealer, Customer or other person reasonably within Your control to, rent, lease, sub-license, loan, copy, modify, adapt, merge, translate, reverse engineer, decompile, disassemble or create derivative works based on the whole or any part of the Software.

You may establish terms and conditions for the engagement of Your dealers and the provision of services using the Software to Customers, provided that all such agreements are consistent with the terms of this EULA. You will be solely liable to Your dealers and Customers under the terms and conditions of such agreements. Tyco will not be bound by, and You will indemnify and hold harmless Tyco and its affiliates from any claims or demands of any third party arising out of or related to, the grant of any warranties, indemnities, or other terms and conditions greater in scope than those set forth in this EULA.

You shall include statements in You welcome kit and/or its agreement(s) with Customer’s to remind them to keep secure their login and password details and comply with all applicable security policies.

You shall be solely responsible for: (i) all services You offer and supply to Your dealers and Customers; (ii) all of Your, Your dealer and Customer content, posted, printed, stored, received, routed or created through the use of the Software, including both its content and accuracy; (iii) managing the provision of the service offered by You to Your Customers using the Software; and (iv) compliance with all privacy and other laws applicable to Your use of the Software and provision of services.

You agree that You will comply with applicable all laws and regulations relating to the protection and privacy of the Personal Information of Customers and will utilize appropriate security, technical and organizational measures to protect against unauthorized or unlawful processing of Personal Information and against accidental loss or destruction of, or damage to, Personal Information, in connection with Your use of the Software. Personal Information means any information concerning an identifiable individual (including an End User), including information obtained from an End User through the use of Software, such as photos and video.

You agree to indemnify Tyco and its affiliates for any claims, damages and expenses (including reasonable attorney’s fees) related to Your or Your dealer’s failure to comply with this Section 17.

POWERMANAGE 4.8 UPDATES

PIR camera zone association 12

Associating a PIR camera with a sensor 14

Using video on demand with ITv2 integration 14

PIR camera images during a system test 14

Upgrading 4G/LTE modems 15

Interactive user management 17

Panel search by customer information 19

Authorization settings for interactive users 21

Panel connection channel status 22

Viewing panel connection channels 23

Reading the diagnostics of a panel 24

Enabling or disabling temperature and light statistics for a group of panels with smart devices 26

Viewing GSM signal statistics 28

Integration session access keys for type 2 ITv2 panels 29

Customer information on the Panels page 30

Configuring the removal of events, processes, and reports from the server in rotation 31

Server CUSTOMER INFO tab in the system settings 32

GETTING STARTED 33

Introduction to PowerManage 33

Introduction to the PowerManage web help 33

Compatible systems 33

Regular tasks to perform 34

Setting up PowerManage 35

Server parameter configuration methods 35

PowerManage architecture 36

Navigating the user interface 37

Navigating the MY PROCESSES pane 43

Using the search filter 44

- 1 -

Logging on to the PowerManage system 46

Changing your logon password 46

Resetting a forgotten password 46

Configuring the server parameters by using the PowerManage web application 47

Configuring the server parameters by using the PowerManage Management Console 47

PANELS PAGE 48

Navigating the Panels page 48

Adding panels to the server 52

Adding a panel to the server 53

Servicing panels 54

Refreshing a panel configuration 55

Pushing a basic configuration to one or more panels 55

Assigning a panel to a different group 55

Reassigning one or more panels that are marked for service 55

Marking one or more panels for service on the Panels page 56

Resolving faults in one or more panels 56

Suspending faults in one or more panels 56

Creating a new report on the Panels page 56

Running an inspection on the Panels page 57

PANEL HUB 58

Navigating the Panel hub 58

Viewing a panel in the panel hub 60

Marking a panel for service in the panels hub 61

Reassigning a panel for service in the panels hub 61

Resolving faults in a panel in the panels hub 61

Suspending faults in a panel in the panels hub 61

Resuming faults in a panel in the panels hub 61

Devices tab 62

Navigating the Devices tab 62

Adding a wireless device to a panel 64

Refreshing the Received Signal Strength Indicator of a panel 65

Viewing all devices with troubles in a panel 65

Performing a walktest on all eligible devices 65

Bypassing, soak testing, and marking a device as rarely triggered 66

Renaming or removing a device 66

Editing the configuration of a device 66

Using the VIDEO ON DEMAND tab 67

Viewing device video footage 68

Temperature and light readings on the METEO tab 69

Viewing device smart temperature or light readings 70

Enabling METEO data for a group 70

Using the PARENT and CHILDREN tabs 71

- 2 -

Info tab 73

Navigating the Info tab 73

Editing basic panel and customer information 74

State tab 75

Configuration tab 77

Navigating the Configuration tab 77

Current and previous panel configurations list 79

Creating a basic configuration from an existing panel configuration 79

Synchronizing the configuration of an individual panel 80

Editing the configuration settings of an individual panel 80

Locations tab 81

Processes tab 82

Reports tab 83

Logs tab 85

Navigating the Logs tab 85

Downloading a panel log file in the panels hub 86

Remote inspections tab 87

Navigating the Remote inspections tab 87

Scheduling a remote inspection for an individual panel 88

Events tab 89

Firmware tab 91

Navigating the Firmware tab 91

Upgrading the firmware of an individual panel in the panel hub 91

Keypad tab 93

REMOTE INSPECTION PAGE 94

Navigating the Remote Inspection page 94

Remote inspection tests 96

Remote inspection values 97

Creating a remote inspection for a batch of panels 97

Scheduling one or more remote inspections for a batch of panels 98

Canceling a remote inspection 99

Running a remote inspection manually 99

EVENTS PAGE 100

Navigating the Events page 100

Examining event video on the Events page 101

Examining events on the Events page 102

Viewing an event or multiple events on the Events page 103

REPORTS PAGE 104

Navigating the Reports page 104

Creating new reports 106

Creating a new report for all panels in the server 107

- 3 -

Stopping or removing a report from the Reports page 107

FIRMWARE PAGE 108

Navigating the Firmware page 108

Mass upgrading the firmware of a device 109

SYSTEM DROP-DOWN MENU 110

Settings page 111

Navigating the Settings page 111

General tab 113

Editing the cellular connection settings 113

Enabling or disabling the auto-enrollment of panels to the server by broadband connection 113

Masking the system ID 113

Enabling or disabling the automatic deletion of the server IPaddress from a panel when you remove it from the server 113

Receiver tab 114

Enabling or disabling email and SMS notifications for online and offline panel events 114

Enabling or disabling the generation of system online and offline events for one and two-channel panels 114

Resolve tab 115

Enabling or disabling remote inspection success email notifications to the customer 115

Enabling or disabling the generation of remote inspection success and failure events 115

Interactive tab 116

Editing the user notifications settings 116

Editing the interactive session settings 116

Editing the advertisement settings 116

Message brokers tab 117

Adding a message broker to the system 119

Add message broker settings 120

Creating a GET or POST request template 121

Substituting values in your GET or POST request template 122

GET or POST request example 123

Example information provided 123

GET/POST template request 123

Editing message broker information 124

Removing a message broker from the server 124

Groups page 125

Navigating the Groups page 125

Group parameters 126

Adding a new group 128

Group hub 130

CS communicating tab in the group hub 131

Group central station communication settings 132

Configuring the central station communication settings for a group 133

Processes page 134

- 4 -

Navigating the Processes page 134

Processes page duration column 135

Stopping a process 135

Users page 136

Navigating the Users page 136

Default super admin 137

Removing, suspending and enabling users 138

Adding or editing users 138

Adding a new user 138

Editing user information 138

Roles page 140

Navigating the Roles page 140

Role types 141

Adding a new role 141

Editing a role 141

Central stations page 143

Navigating the Central stations page 143

Adding or editing central stations 144

Adding a central station 145

Editing a central station configuration 145

Removing a central station 146

Basic configurations page 147

Navigating the Basic configurations page 147

Basic configuration parameters 148

Editing a basic configuration 149

Removing a basic configuration 149

Installers page 150

Navigating the Installers page 150

Accepting or rejecting installers 151

Interactive users page 152

Navigating the Interactive users page 152

Registering a user on the server with the mobile application 153

Dashboard page 154

- 5 -

PowerManage 4.8 updates

See the following list of PowerManage 4.8 updates.

PIR camera zone association

You can associate a PIR(passive infrared) camera with up to eight sensors. If any of the sensors trigger, the PIR camera records video footage for a short period of time.

In the PowerManage web application, the footage associates with the alarm event that the sensor triggers and not the PIRcamera. In the following example, the sensor in zone 1 is connected to the PIRcamera in zone 248. For more information, see Camera Zone Assign in Table 1 and Zone in Table 2. When the sensor in zone 1 triggers an alarm, the PIR camera footage attaches to the sensor. For more information, see Camera icon in Table 2.

To associate a PIR Camera with one or more sensors, see Associating a PIR camera with a sensor.

Figure: PIR camera zone association

Table 1. PIR camera zone association

Callout Name Description

1 UPLOAD button Click

2 PIR camera Click a PIR camera device to open the device in the examination pane.

3 CONFIGURATION

tab

4 Camera Zone Assign Enter the zone numbers of the sensors that you want to trigger the PIR camera.

UPLOAD

server.

CONFIGURATION

Click

to upload the configuration you make in Camera Zone Assign to the

to edit the device configuration.

- 12 -

Figure: PIR camera zone association event

Table 2. Zone association event

Callout Name Description

1 Camera icon Indicates that video footage is available from an associated PIR camera.

2 Zone Indicates the zone number of the sensor.

- 13 -

Associating a PIR camera with a sensor

Note:You can associate a PIR camera with sensors with a PSP 1.30 panel only.

1. To open a panel in the panel hub, on the Panels page, in the PANEL column, click the panel name.

2. On the DEVICES tab, click a PIR camera device.

3. In the examination pane, click CONFIGURATION. If the configuration parameters are not up to date, click REFRESH.

4. Scroll down to Camera X Zone Assign. The X stands for the PIR camera device zone number.

5. In a Zone Cam Trig field, enter the zone number of the sensor that you want to trigger the PIR camera to record video foot-

age.

6. Optional:Repeat Step 5 to associate the PIRcamera with up to seven additional trigger sensor devices.

7. To save the configuration in the panel, in the notification panel below the Devices tabs, click UPLOAD.

Using video on demand with ITv2 integration

The user or operator can record a short video clip after an alarm with video on demand through the ITv2 protocol integration.

In Neo and PSP panels, video on demand is available only if the FIBRO receiver channel is configured to the PowerManage server. For PSP panels version 1.3 and later, you can use video on demand with the ITv2 integration channel.

PIR camera images during a system test

In a system test, Neo panels version 1.35 and later, and PSP panels version 1.30 and later, upload two images from each PIR camera sensor. You can view the video footage in the PowerManage GUI.

If both the FIBRO receiver and the ITv2 integration channels direct to the PowerManage server, one system test event appears in the PowerManage web application with the PIR camera video footage.

If the ITv2 integration channel only directs to the PowerManage server, two system test events appear in the PowerManage web application. The first system test event, like in previous versions, does not have video. The second system test event contains video footage from the PIR cameras.

- 14 -

Upgrading 4G/LTE modems

You can upgrade 4G/LTE cellular modems for PowerMaster panels. The 4G/LTE modem comprises two parts that you can upgrade separately, the GSM modem and the OTA (Over The Air) modem.

Before you can upgrade either the GSM modem or the OTA modem, technical support must upload the upgrade package to the repository and attach it to the PowerManage server. The packages appear in the global FIRMWARE page and the local FIRMWARE tab.

Note:To upgrade the GSM modem, choose the upgrade package that matches both your current version and the version that you want to upgrade to. To upgrade the OTA modem, choose only the upgrade package that matches the version that you want to upgrade to.

To mass upgrade the GSM modem or the OTA modem for multiple panels, see in Mass upgrading the firmware of a device.

To upgrade the GSM modem or the OTA modem for a single panel, see in Upgrading the firmware of an individual panel in the

panel hub.

You can see the 4G/LTE cellular modem on the DEVICES tab in the panel hub. The software version and RSSIalso display. For more information see GSM modem and OTA modem in GSM modem and OTA modem on the devices tab.

Figure: Global firmware page

Table 3. Global firmware page

Callout Name

1 Firmware page

2 GSM Modem and OTA modem

- 15 -

Figure: Local firmware page

Table 4. Local firmware page

Callout Name Description

1 Upgrade packages Select an upgrade package in the APPLY PACKAGE list

2 FIRMWARE tab FIRMWARE tab on the panels page

3 Upgrade package dropdown list Click to select an upgrade package from a dropdown list.

Figure: GSM modem and OTA modem on the devices tab

Table 5. GSM modem and OTA modem on the devices tab

Callout Name

1 GSM modem

2 OTA modem

- 16 -

Interactive user management

The Interactive Users page includes additional interactive user management features. For more information, see Table 7.

For more information about the Interactive Users page, see Interactive Users page in Table 6.

Figure: Interactive Users page updates

Table 6. Interactive Users page updates

Callout Name Description

1 Interactive

Users page

2 ADD USER Click to add a new user with an email address. The new user receives a two-factor authen-

For more information, see

tication verification email to enter in the ConnectAlarm app.

Navigating the Interactive users page

- 17 -

Figure: Interactive user management

Table 7. Interactive user management

Callout Name Description

1 SUSPEND Click to suspend the user.

2 RESET PASSWORD Click to reset the user's password.

3 Connected panels

Displays the panels the user is connected to.

l PANEL: Displays the name of the panel

l GROUP: Displays the panel group

l USER: Displays the type of user permissions the user has for the

panel

4 Remove panel button Click to remove a panel from the interactive user account

5 ADD PANEL Click to add a new panel to the interactive user account

- 18 -

Panel search by customer information

You can search for a panel on the Panels page using the following information that is on the INFO tab:

l Customer name

l Customer email address

l Customer phone number

l Customer address

l Any comments posted on the INFO tab

For example, you can search for the panel in the following figure that contains the comment, short remark. For more information, see Panel in Table 9 and Comment in Table 8. If you type short remark in the search bar on the Panels page, the search results display the panels that contain the comment in the INFO tab of the panel. For more information, see CUSTOMER INFO in Table 8.

Figure: Customer information on the INFO tab

Table 8. Customer information on the INFO tab

Callout Name Description

1 CUSTOMER INFO Information about the customer that users can edit on the INFO tab.

2 Comment A comment entered by a user. Click

EDIT

to leave a comment.

- 19 -

Figure: Searching for panels with customer information

Table 9. Searching for panels with customer information

Callout Name Description

1 Comment Type a comment to search the Panels page for any panel with the same comment left in the

panel's INFO tab.

2 Panel Panels that contain the search term in the panel's INFO tab appear in the search results.

- 20 -

Authorization settings for interactive users

Figure: Authorization settings

Table 10. Authorization settings

Callout Name Description

1 Settings page For more information, see

2 INTERACTIVE

For more information, see

tab

3 AUTHORIZATION

SETTINGS

l FIRST FACTOR EXPIRATION PERIOD [SECONDS]:The time that a

user can stay logged on to the app when the AlarmInstall and ConnectAlarm apps are minimized and running in the background

l EMAIL CODE LENGTH:The length of the verification email code that the

server sends to the user during the two-factor authentication sign up process

l ACCOUNT LOGIN LOCK TIMEOUT [SECONDS]:The length of time that

the user's account is blocked from a panel if the user enters incorrect twofactor authentication logon information for more times than the limit

l PANEL LOGIN ATTEMPTS LIMIT: The number of two-factor authen-

tication logon retries before the user's account is blocked

l SECOND FACTOR EXPIRATION PERIOD [SECONDS]: The length of

time that the AlarmInstall and ConnectAlarm app stay connected to a panel if the app is minimized and running in the background.

l EMAIL CODE EXPIRATION PERIOD [SECONDS]:The length of time

that the two-factor authentication email verification code is valid.

Settings page

Interactive tab

l ACCOUNT LOGIN ATTEMPTS LIMIT:The number of two-factor authen-

tication logon retries before the user's account is blocked

l PANEL LOGIN LOCK TIMEOUT [SECONDS]:The length of time that

access to a panel is blocked if the user enters incorrect two-factor authentication log on information for more times than the limit

l PERMANENT USER LIFETIME [DAYS]: The number of days a user has a

permanent user status after successfully logging on to a panel. Permanent users can log on to the panel, even if the panel is locked

- 21 -

Panel connection channel status

To view the channel connection statuses of a panel, see ITv2 integration channels and FIBRO receiver channels in Table 11.

In the following figure, the Neo panel has four ITv2 integration connection channels. The first channel is connected to the server and the remaining three channels are not configured.

The Neo panel also has four FIBRO receiver connection channels. The first channel is connected to the server and is online. The remaining three channels are not configured.

Figure: Panel communication channel status on the DEVICES tab

Table 11. Panel communication channel status on the DEVICES tab

Callout Name Description

1 Selected

panel

2 ITv2 chan-

nels

3 FIBRO

channels

Click a panel to open the panel in the examination pane and view the connection channels on CONNECTION STATUS tab.

There are four ITv2 integration connection channels.

There are four FIBRO receiver connection channels.

- 22 -

Viewing panel connection channels

1. To open a panel in the panel hub, on the Panels page, in the PANEL column, click the panel name.

2. On the DEVICES tab, click the panel you want. On the CONNECTION STATUS tab, the panel channel connection statuses display in the examination pane.

For more information on panel channel connection statuses, see Viewing panel connection channels.

- 23 -

Reading the diagnostics of a panel

Read the diagnostics of a panel to view the panel power data.

Note: System diagnostics are available for Neo and PSP panels only.

1. To open a panel in the panel hub, on the Panels page, in the PANEL column, click the panel name.

2. From the ACTIONS list, click Read Diagnostic. A Read diagnostic info process starts in the MY PROCESSES pane. For more information about the MY PROCESSES pane, see Navigating the MY PROCESSES pane.

3. When the process ends successfully, on the DEVICES tab, click the panel.

4. In the examination pane, to open the DIAGNOSTIC tab, click DIAGNOSTIC.

To ensure the data is up to date, repeat this procedure to refresh the diagnostic reading.

Figure: Starting a Read diagnostic process

Table 12. Starting a Read diagnostic process

Callout Name Description

2 Read Diagnostic Click to start a

Read diagnostic info

process

When you click MY PROCESSES pane.

Read Diagnostic

Read diagnostic info

, a

Read diagnostic info

process.

process starts in the

- 24 -

Figure: Panel diagnostic results

Table 13. Panel diagnostic results

Callout Name Description

2 Selected panel Click a panel to open it in the examination pane.

3 DIANOSTIC tab Click DIAGNOSTIC to view the panel's diagnostic information on the

Read diagnostic info

process

When you click Read Diagnostic, a MY PROCESSES pane.

DIAGNOSTIC tab.

Read diagnostic info

process starts in the

- 25 -

Enabling or disabling temperature and light statistics for a group of panels with smart devices

Note: Temperature and light statistics are disabled by default for groups. Processing this data increases communication and requires higher bandwidth.

1. In the navigation pane, click System, then click Groups.

2. Click the group you want.

3. Click EDIT GROUP.

4. Enable Temperature/light statistic.

5. Click SAVE.

To view the temperature or light statistics of a device, see Viewing device smart temperature or light readings.

Figure: Temperature and light statistic status

Table 14. Temperature and light statistic status

Callout Name

1 Groups page

2 TEMPERATURE/STATISTIC status

- 26 -

Figure: Temperature and light graph on the METEO tab

Table 15. Temperature and light graph on the METEO tab

Callout Name

1 DEVICES tab

2 Selected smart device

3 Smart device icon

4 METEO tab

- 27 -

Viewing GSM signal statistics

1. To open a panel in the panel hub, on the Panels page, in the PANEL column, click the name of the panel that you want.

2. On the DEVICES tab, click the GSM Modem.

3. To view the GSM statistics, in the examination pane, click GSM RSSI.

Note:In PowerManage 4.8, GSM modem and OTA modem appear in the DEVICES tab, separate from the panel.

4. Optional: To open the GSM RSSI statistics dialog box, click SHOW. In the dialog box, you can view GSM RSSI statistical graphs representing interactive time periods.

Figure: Viewing GSM signal statistics

Table 16. Viewing GSM signal statistics

Callout Name Description

1 GSM

modem

2 OTA

modem

3 GSM

RSSI tab

4 SHOW Click to view a larger graph that is interactive.

A cellular communication modem

An 'Over the Air' software package in the 4G/LTE cellular modem. The OTA modem exists only in PowerMaster panels.

GSM RSSI

Click

to view the connection strength of the cellular modem over time.

- 28 -

Integration session access keys for type 2 ITv2 panels

Neo and PSP panels use an integration session channel. To encrypt the integration session channels, you require an integration session key for each of the four channels.

To access the four keys, in your Neo or PSP panel menu, enter the following:

[*][8]<installer code>[851][423]/[450]/[477]/[504]

Note:In previous versions of PowerManage, the integration session access key was the same for all panels. From PowerManage version 4.8, the integration session access key is unique to a panel and you cannot use the key for any other panel.

- 29 -

Customer information on the Panels page

On the Panels page, the CUSTOMER column displays the first name of the customer that is associated with that panel. For more information, see CUSTOMER column in the following figure. Click the customer name to view more customer information from the INFO tab. For more information, see Customer information in Table 18.

Figure: CUSTOMER column on the Panels page

Table 17. CUSTOMER column on the Panels page

Callout Name Description

1 Panels page Click to view the connected panels

2 CUSTOMER column Displays the customer's first name

3 Customer information

Click the customer's name to view the following customer information:

l Customer name

l Customer email address

l Customer phone number

l Customer address

l Any comments posted on the INFO tab

Figure: INFO tab information in the CUSTOMER column

Table 18. INFO tab information in the CUSTOMER column

Callout Name

Description

1 Customer information Appears if you click the customer name. This information populates the INFO tab.

- 30 -

Configuring the removal of events, processes, and reports from the server in rotation

Set the rotation time period to remove events, processes, or reports from the server.

1. In the navigation pane, click System, then click Settings.

2. On the RESOLVE tab, in the ROTATION pane, click EDIT.

3. Optional: In the Events Age [DAYS] field, enter the number of days you want events to stay on the server before the sys- tem removes them.

4. Optional: In the Process Age [DAYS] field, enter the number of days you want processes to stay on the server before the system removes them.

5. Optional: In the Report Age [DAYS] field, enter the number of days you want reports to stay on the server before the sys- tem removes them.

Figure: Rotation of events processes and reports on the RESOLVE tab

Table 19. Rotation of events processes and reports on the RESOLVE tab

Callout Name

1 Settings page

2 RESOLVE tab

3 ROTATION pane

- 31 -

Server CUSTOMER INFO tab in the system settings

You can add or edit the following server administrator customer information in the CUSTOMER INFO tab in the system settings:

l Customer name

l Address

l Web admin email address

Note:The email address in WEB ADMIN EMAIL is also the default super admin logon email address. The default email address is admin@tycomonitor.com.

l Personal email address

l Point of contact name

l Phone number

Figure: Customer info tab in the system settings

Table 20. Customer info tab in the system settings

Callout Name

1 Settings page

2 WEB ADMIN EMAIL

3 CUSTOMER INFO tab

- 32 -

Getting started

Introduction to PowerManage

Use the PowerManage service management platform to manage panels remotely in real time from a central monitoring station (CMS) and with an internet protocol (IP) receiver.

Advantages of the PowerManage server:

l Receiver: PowerManage serves as an IP receiver for regular events and video events.

l Resolve:PowerManage enables home control and services such as reports, tests and panel configuration.

l Interactive:PowerManage enables users and installers to access the panel with the mobile application.

Introduction to the PowerManage web help

The PowerManage documentation provides monitoring service provider operators and IT managers instruction on managing the following:

l The PowerManage service management platform

l Security alarm panels

l Panel configurations

l Groups of monitored panels

l Alarms and events

l System tasks

Compatible systems

PowerManage supports the following security systems:

l Visonic PowerMaster and PowerMax panels

Note: Some PowerManage features do not exist in older panel versions.

l Neo panels with version 1.11 and later and communicators with version 4.11 and later

l PowerSeries Pro systems up to version 1.3

l SIA-IP protocol communication based monitoring systems

l Dual-path communicator

Supported NEO panels versions:

l HS2128: v.1.36

l HS2016: v.1.11, v.1.2, v.1.31, and 1.33.

l HS2016-4: v.1.11, v.1.2, v.1.31, and 1.33.

l HS2032: v.1.11, v.1.2, v.1.31, and 1.33.

l HS2064: v.1.11, v.1.2, v.1.31, and 1.33.

Supported NEO communicator versions:

l TL2803GRE: v.5.41, v.4.11 (Ethernet only), v.5.01, v. 5.02, v.5.03, v.5.11, v.5.21, and v.5.3.

Supported PSP panels versions:

l HS3248: v.1.30.xx.xxx

l HS3032: v.1.02.01.001, v.1.11.01.002, and v.1.20.01.029.

l HS3128: v.1.02.01.001, v.1.11.01.002, and v.1.20.01.029.

l HS3248: v.1.02.01.001, v.1.11.01.002, and v.1.20.01.029.

Supported Visonic panels versions:

l PowerMaster-10: v.20.213/214, v.E20.214, v.L20.213, v.R19.412, v.K18.415, v.K18.055, v.K17.133, v.K16.012,

and v.I12.012.

- 33 -

l PowerMaster-30: v.20.213/214, v.E20.214, v.L20.213, v.R19.412, v.K18.415, v.K18.055, v.K17.133, v.K16.012,

and v.I12.012.

l PowerMaster-360R: v.20.213/214, v.E20.214, v.L20.213, v.R19.412, v.K18.415, v.K18.055, v.K17.133, v.K16.012,

and v.I12.012.

l PowerMax PRO (C17.108)

PowerLink software versions:

l x.x.94.14

l x.x.93.17

l x.x.92.6

l x.x.46

l 7.4/5.27

Regular tasks to perform

l View and handle security and maintenance events. For more information, see Events page.

l Configure panels

l Diagnose and resolve panels

l Perform inspections, reports, and firmware upgrades. For more information about remote inspections, see Remote

inspections page. For more information about reports, see Reports page. For more information about firmware

upgrades, see Firmware page.

l Enable and disable homeowner and installer access to panels by using the user and installer mobile applications. For

more information, see user and installer apps in Navigating the Installers page.

l Add new panels to the server. For more information, see Adding a panel to the server.

- 34 -

Setting up PowerManage

1. Plan the permission framework.

a. To group similar panels together and perform common actions to large groups of panels at once, create panel groups. For

more information on adding groups see Adding a new group.

b. Add server users. For more information, see Adding a new user.

c. To define the permissions of the server users, create roles to connect to each server user. For more information on cre-

ating roles and defining permissions, see Roles page.

2. To organize the user hierarchy of the server, define the administrator and the operator accounts on Users page.

Server parameter configuration methods

Configure the PowerManage server parameters with one of the following methods:

l The PowerManage application web site. For more information, see Configuring the server parameters by the web

application.

l The PowerManage Management Console. For more information, see Configuring the server parameters by the con-

sole.

Related topics

PowerManage architecture

Navigating the user interface

Navigating the MY PROCESSES pane

Using the search filter

Logging on to the PowerManage system

- 35 -

PowerManage architecture

Figure: PowerManage architecture

Table 21. PowerManage architecture components

Callout Name Description

1 PowerManage

The PowerManage server

server

2 Receiver

The PowerManage receives events from the panels by IP or GPRS communication and displays them on the server. The PowerManage then forwards the events to automation applications or central monitoring stations using the following protocols:

l Panels to server protocols:

l Standard protocols, such as SIA, CID, and FIBRO

l Proprietary protocols, such as power-net

l Server to automation protocols:

l Standard protocols, such as MLR-2 or FEP

l Proprietary protocol, such as VISNAP

3 Resolve Enables the server operator to control and view panel parameters, as

well as run tests and create reports

4 One-click Click to view recent events and any related images or video clips in

PowerManage

5 VDCP pro-

tocol

Enables the operation of large numbers of panels simultaneously and enables PowerManage to connect to third party applications through a two-way interface. The two-way interface is a Python based program.

6 Interactive

app

The user application enables homeowners to perform most operations that are permitted to a panel user. For example, homeowners can view the security system status, remotely arm or disarm the system, receive image verification and view historical logs on a mobile device or remote PC.

The installer mobile application enables the installer to view and configure the panel remotely without visiting the customer's residence.

- 36 -

Navigating the user interface

Figure: Navigating the user interface

Table 22. User interface elements

Callout Name Description

1 PowerManage

logo

Click to view the version, build number, local time and timezone of the server. The PowerManage software version displays beside the PowerManage logo.

To change the PowerManage logo to a custom logo, contact technical support.

2 Navigation

To view a page, click the page name in the navigation pane.

pane

If a menu option does not display for a server user, it can be due to any of the following reasons:

l The required privileges are not defined in the user's role. For

l The PowerManage server has licensing logic that removes

bar Search a page by using by free typing or a number of search filter

options. For more information, see

4 User icon

Click the user icon to open a list with the following options:

l Settings: To define the following settings, from the user icon

more information on roles, see Roles page.

some of the server's functionality. If pages are missing and it is not due to undefined privileges, contact technical support.

Using the search filter

list, click Settings:

l Language for the server user

l Temperature standard units

l Theme: light or dark

- 37 -

l Automatic log out timeout

l Alarm supervision settings

l Turn on or off app notifications and notification sounds

l Edit Profile: To edit the phone number and country of the

server user, from the user icon list, click Edit Profile.

l Change Password: To change the password of the server

user, from the user icon list, click Change Password.

l Help: To view the PowerManage web help, from the user icon

list, click Help.

l Logout: To log out of the PowerManage web user interface,

from the user icon list, click Logout.

The user icon displays the initial of the first name of the user that is logged on. The initialsDSdisplay for the default super admin user icon. For more information about users, see

Users page

MY PROCESSES

pane

MY PROCESSES

The

pane displays the processes that are currently running and the most recently finished processes that were initiated by the user's computer. For more information about the pane, see

Navigating the MY PROCESSES pane

MY PROCESSES

- 38 -

Figure: Navigation pane

Table 23. Navigation pane pages and lists

Callout Name Description

Panels

page

My Processes

page

Remote inspection

page

Events

page

Manage the panels that are enrolled on the server. You can enroll panels manually or automatically. To enroll a new panel, see

server

. For more information about

To examine a panel in the panel hub, on the name. For more information about the panel hub, see

The sub-menus preset saved search filters that are related to the delete the saved search filter.

View all of the processes that the logged in user initiates. The My Processes page joins processes that generate together.

To view processes initiated by all users and more information on the actions that can be performed, see Processes page.

Open the tests for the panels that are enrolled in the server. For more information,

Remote inspections page

see

To run or view a remote inspection for an individual panel, open the panel in the panel hub and go to the information, see

Events

The enrolled panels. For more information, see

Faulty Panels

Remote inspection

Remote inspections tab

page displays all of the events that are received from all

Panels

Suspended Faults

and

page to view, run, and schedule health

REMOTE INSPECTIONS

page, see

Panels

Events page

Adding a panel to the

Panels page

page, click the panel

Panel hub

are examples of

Panels

page. ClickXto

tab. For more

Reports

page

Firmware

page

System

list

View, create, stop, and remove reports on the in CSV or PDF format. For more information about reports, see

page

If you create a report on the that are enrolled on the server. To create a report for an individual panel,

Creating a new report on the Panels page

see

Mass upgrade the firmware of a group of panels or devices on the

ware

page. For more information, see

To manage issues related to the server, select the required page from the

System

groups, processes, users, roles, action log, central stations, basic con-

list. Manage server issues related to the following categories:

Reports

- 39 -

page, the report runs on all panels

Firmware page

Reports

page. Reports are

Reports

Firm-

figurations, installers, interactive users and dashboard. For more information, see

Table 24

- 40 -

Figure: Navigating the System list

Table 24. System list pages

Callout Name Description

1 Settings

Groups

Processes

page

Users

page Create, remove, suspend, or enable server users on the

Roles

page Manage the roles types that you can assign to users. For more inform-

Action log

page

Central stations

page

page Use the settings page to set up server configuration parameters. For

more information, see

page Manage panel groups on the

panels that share the same configuration settings. For more information, see

View a list of all the processes that run on the server on the

cesses

For more information, see

ation, see

View all of the actions made by the user that is logged on. The

Actions log Failure

failure, it indicates if the action started with success or failure.

PowerManage can also function as a receiver that forwards events from security panels to automation servers or central stations. Manage the information panels communicate on the page. For more information, see

Groups page

page. For more information, see

Roles page

page logs actions in chronological order. A

status does not mean that an action finishes with success or

Settings page

Groups

Users page

Central stations page

page. A group is a collection of

Pro-

Processes page

Central stations

Users

Success

page.

Basic configurations

page

Installers

Interactive

users page

Dashboard

page

Manage basic configurations that you can push to multiple panels at once in the

Basic configurations page

page Manage installer access to the panel with the mobile application on the

Installers

Manage user access to the panel with the mobile application on the

Interactive users

page

View the overall statistical data from the server in a visual format on

Dashboard

the

Basic Configurations

page. For more information, see

- 41 -

page. For more information, see

Installers page

Dashboard page

Interactive users

Related topics

Navigating the MY PROCESSES pane

Using the search filter

- 42 -

Navigating the MY PROCESSES pane

The MY PROCESSES pane displays the most recent processes run by the user on the current computer. To view more information about a process, in the MY PROCESSES pane, click the process.

For more information about all processes on the server, see Processes page. For more information about the processes of an individual panel, see Processes tab.

Figure: Navigating the MY PROCESSES pane

Table 25. MYPROCESS pane interface elements

Callout Name Description

1 Process

status color

The colored line under each process signifies the following statuses:

l Gray: The process has not started.

l Yellow: The process is in progress.

l Green: The process finishes successfully.

l Red: The process fails.

Click to remove all of the processes from the processes pane.

3 Click to remove a process from the processes pane.

Related topics

Navigating the user interface

Using the search filter

- 43 -

Using the search filter

Filter the search by one of the following methods:

l Type a search term in the Search bar and click SEARCH.

l Select one or more key-value pairs in the Search list.

l Begin to type key-value pairs and click the desired option in the auto-complete list.

Figure: Navigating the search filter selection

Table 26. Search interface elements

Callout Name Description

1 Selected fil-

ters

bar

3 Cancel

list

button

SAVE CURRENT SEARCH

When you select a

the

bar as a filter. Filter the search to return a match of one or

more key-value pairs that you set in the

Click a filter in the

Enter a term or key-value pair in the

list key-value pair, the key-value pair saves in

list.

bar to remove it from the search.

bar to search the selected

page.

Click the

bar or start to enter a key or value in the

bar and a list of options appears. Select a key and pair from the auto-complete list and the key-value pair saves in the

bar.

Click to cancel a search.

Click to filter the search with one or more key-value pairs.

Click the search bar to select a key and a related value, one at a time.

Click to search the selected page with a filter or search.

Click to save your key-value pairs as a preset search. The saved search appears in the navigation pane in a drop-down list under the related page name.

Faulty Panels

searches that appear under the

Suspended Faults

and

Panels

are examples of preset saved

page in the navigation pane. To

delete a saved search on the navigation pane, click theXnext to it.

7 Selected

values

Click a search value to add it to the selected filters in the search bar. You can only select one value per key. The key-value pairs change depending on the page that is selected.

Use the scroll bar to scroll horizontally through the search keys and values.

- 44 -

Related topics

Navigating the user interface

Navigating the MY PROCESSES pane

- 45 -

Logging on to the PowerManage system

Access the PowerManage system with an email address and password. A user's email address and password identify the user and are set when the user is added to the server. For more information on adding a user to the server, see Adding a new

user. To change a user's email address, see Editing user information.

For more information about logging in as the Default Super Admin, see Default super admin.

Figure: PowerManage logon

Related topics

Resetting a forgotten password

Changing your logon password

Users page

Changing your logon password

1. Click the user icon in the upper-right of any page.

2. From the User list, select Change Password.

3. Enter your current password in the Current Password field.

4. Enter your new password in the New Passwordand Confirm Password fields.

5. Click SAVE.

Note: To change the password of a server user with fewer permissions, navigate to the user on the Users page and click the edit user icon. For more information, see Edit user in Table 61.

Related topics

Resetting a forgotten password

Logging on to the PowerManage system

Resetting a forgotten password

1. From the LOGIN dialog box, click FORGOT PASSWORD in the lower-left corner.

2. Enter your registered email address in the email field and click REMIND.

3. Log on to the email account of the address you provide and retrieve your new password.

Note:If you cannot find the email with the password reset in your inbox, check your spam folder.

4. Log on with your email address and new password.

Related topics

Changing your logon password

Logging on to the PowerManage system

- 46 -

Configuring the server parameters by using the PowerManage web application

1. Open a web browser.

Note: The PowerManage server does not support Internet Explorer or Opera.

2. Enter the IPaddress or the DNS name of your PowerManage server. For example, enter: https://<server URL name>.

3. To log on, enter the default username and password:

l Username: admin@tycomonitor.com

l Password: Admin123

Important: Change the default admin password as soon as possible. For more information, see Changing your logon

password.

Configuring the server parameters by using the PowerManage Management Console

Note:Use the Management Console to configure the server in the initial stages of the panel installation. It is also mandatory to use the Management Console to configure the internet connection during the setup stages. The Management Console is also referred to as MMI.

1. To log on to the PowerManage server, use an SSH program such as PuTTY, or use the web browser URL: <power-man- age DNS name>:2200.

2. Enter the default username,mmi.

3. Enter the default password, visonic.

Note: If you log on for the first time, you are prompted to enter a new password after this step.

- 47 -

Panels page

Navigating the Panels page

You can view a list of all of the panels that are enrolled on the server on the Panels page.

Figure: Navigating the Panels page

Table 27. Panels page interface elements

Callout Name Description

1 Last panel

Click to view the last panel viewed in the panel hub

viewed

2 Panel filter

Customized search filters that you create for the here. For more information, see

The preset appear by default. Click

Faulty Panels

display panels with faults. Click

Using the search filter

Suspended Faults

and

to filter the panels page to only

Suspended Faults

page to only display panels with suspended faults.

3 Check box Select the check box of one or more panels to enable

4 Panel name

and account

FAULTS,CREATE REPORT

Displays the panel name and panelID. By default, the panel name is the panel ID. To change this to a custom name, edit the panel

RUN INSPECTION

, and

information in the panel hub. For more information, see EDIT in Table

30. For more information on changing the panel name or account, see

Editing basic panel and customer information.

Note: For Neo panels, the panel ID is the integration identification number. To find this number, enter [851][422] in the panel keypad.

Panels

page appear

search filters

to filter the panels

SERVICE

Select the panel name to open the panel in the panel hub. For more information about the panel hub, see

SERVICE

To perform an action on one or more selected panels, from the

Panel hub

SERVICE list, select one of the following options:

l Change Group

l Refresh State

l Refresh configuration

l Push Basic Configuration

- 48 -

l Trigger Discovery

l Remove

For more information on servicing panels, see Servicing panels.

FAULTS

7 CUSTOMER

column

8 Customer

information

To enable

SERVICE

, select the check box of one or more panel rows.

To perform an action on one or more selected panels, from the FAULTS list, select one of the following options:

l Mark for service

l Reassign

l Resolve faults

l Suspend faults

l Resume faults

For more information on servicing panels, see Servicing panels.

To enable

FAULTS

, select the check box of one or more panel rows.

Displays the customer's first name. Click the customer's name to view more customer information. For more information,

Customer information

Click the customer's name to view the following customer information:

l Customer name

l Customer email address

l Customer phone number

l Customer address

CREATE REPORT

GROUP

column

RUN INSPECTION

12 Connection

status

l Any comments posted on the INFO tab

Click to create a new report for one or more selected panels. For more information about creating a report, see

ing a new report on the Panels page

To enable

CREATE REPORT

, select the check box of one or more

Creating new reports

and

Creat-

panel rows.

The group that the panel connects to displays in the For more information about groups, see

Groups page

GROUP

column.

Click the group name to open the group hub. For more information about the group hub, see .

Click to create a new inspection for one or more selected panels. For more information about creating an inspection, see Creating a remote inspection

for a batch of panels and Scheduling a remote inspection for an individual panel.

To enable RUN INSPECTION, select the check box of one or more panel rows.

The G icon represents a GPRS or cellular connection and the B icon represents an Ethernet or broadband connection. The color of an icon represents the following information:

l If an icon is gray, no communication channel is present.

l If an icon is green, the communication channel is present and the

server receives keepalive messages from the panel.

l If an icon is blue, there is an open connection between the panel

and the server.

l If an icon is red, the communication channel is present but the

server does not receive keepalive messages from the panel.

l If an icon is black, keepalive messages are disabled in the panel's

- 49 -

13 Panel model

group.

Note:

l You can only disable keepalive messages for Neo panel groups.

l The icon, Bg, indicates that the cellular connection is through an

Ethernet board.

The model of the panel

EVENTS

column

FAULTS

column

16 Search bar

17 User and

installer apps

EVENTS

The

column contains a summary of alarm and alert events. The bell symbols indicates an alarm and the warning symbol indicates an alert. For more information on events, see Event severity in

Table

Click the bell symbol to view a list of alarms from the panel and click the warning symbol to view a list of alerts from the panel.

If there are no events, or all events are resolved, a green check mark displays.

FAULTS

The

column displays any faults that affect the panel.

Hover over a fault icon to see a detailed description of the fault. Click a fault to view a list of all faults from the panel.

If a panel is marked for service, a user icon appears to left of the

FAULTS

column with the initial of the user that is assigned to service the panel. For more information about marking or reassigning a panel for service, see

Marking a panel for service in the Panels hub

signing one or more panels that are marked for service

and

Reas-

In the search bar, search for a panel with the key-value pairs or by typing a search term. You can also type a search term to find a panel with private data, such as name, phone number, email address, and home address, that is available in the INFO tab of a panel in the panel hub.

Click to open the user and installer apps dialog box and perform one of the following actions:

l To allow a user to access the application by using the mobile

application, turn on User App.

l To disallow a user to access the application by using the

l To allow an installer to access the application by using the

l To disallow an installer to access the application by using the

ADD PANEL

Click to add a new panel to the server. For more information on adding a panel to the server, see

column

TheRIcolumn displays the status of the last remote inspection.

Click the RI icon to open the panel on the tab in the panel hub. For more information about

INSPECTIONS

Related topics

Servicing panels

Adding panels to the server

Adding a panel to the server

Assigning a panel to a different group

Creating a new report on the Panels page

mobile application, turn off User App.

mobile application, turn on Installer App.

mobile application, turn off Installer App.

Adding panels to the server

REMOTE INSPECTIONS

REMOTE

tab, see

Remote inspections tab

- 50 -

Marking one or more panels for service on the Panels page

Pushing a basic configuration to one or more panels

Reassigning one or more panels that are marked for service

Refreshing a panel configuration

Resolving faults in one or more panels

Suspending faults in one or more panels

- 51 -

Adding panels to the server

Add a panel to the server on the Panels page.

Note: By default, panels auto-enroll on the server. To disable auto-enroll, contact technical support.

To add a panel, click ADD PANEL on the Panels page. For more information, see ADD PANEL in Navigating the Panels

page.

Figure: ADD PANEL dialog box

In the ADD PANEL dialog box, enter the panel information. See the following definition list for descriptions of the dialog box fields:

Table 28. ADD PANEL dialog box elements

Callout Name Description

Panel type

Panel Id In the Panel ID field, enter the panel identification number.

Name

Account

Group

Client Type

SIM number

From the

Note:For Neo panels, enter the integration identification number in panel installer menu:[851][422].

In the

The panel name identifies the panel to mobile application users. If no panel name is entered, the panel ID appears instead.

To connect the panel to an automation or central station, enter the ID number of the automation or central station in the

From the with.

Select or clear the panel connects to the server. You can select

In the SIM number field, enter the number of the SIM card in the panel. The number is used to send a wake-up SMS to the panel.

Panel type

Name

field, enter a name for the panel.

Group

list, select the panel type.

Account

list, select the group that you want to associate the panel

Cellular

and

Ethernet

check boxes to define how the

Cellular,Ethernet

field.

, or both.

Note: The SIM number is equivalent to a phone number.

Customer Info

Enter the customer's information in the Name, Email, Phone, Address, and Remark fields.

Note:Apart from the Email field, this information is stored and not used.

- 52 -

Adding a panel to the server

1. In the navigation pane, select Panels.

2. On the Panels page, click ADD PANEL.

3. Enter the required information in the ADD PANEL dialog box fields. For more information on the ADD PANEL dialog box

fields, see Adding panels to the server.

4. Click SAVE.

Related topics

Servicing panels

Navigating the Panels page

- 53 -

Servicing panels

You can service an individual panel in the panel hub, or multiple panels at once in the Panels page. When servicing a panel with the SERVICE or FAULTS lists, see the following definitions:

Table 29. Panel servicing options

Action Description

Change Group

Refresh State

Refresh Configuration

Push Basic Configuration

Trigger Discovery

Remove Remove one or more panels from the server

Mark for service

Reassign

Move one or more panels from one group to another. For more information about groups, see

Refresh the most up-to-date information for one or more panels, such as the faults and panel status

Refresh the configuration parameters of one or more panels.

Push a custom basic configuration to one or more panels. For more information about creating a basic configuration, see Creating a basic configuration from an

existing panel configuration.

Start a discovery process. During the discovery process, the server uploads configuration parameters from the panel to the server. You can also select a timeout to determine how long the discovery process runs.

Note: If the server is set to auto-enroll and the panel is still connected to the server, the panel enrolls again.

Mark one or more panels for service. If you mark a panel for service, the service icon and the user icon of the user that the task is assigned to appear in the column on the user.

Assign the service task of one or more panels to a different server user

Groups page

Panels

page. The user icon features the initials of the assigned server

FAULTS

Resolve faults

Suspend faults

Resume faults

Related topics

Navigating the Panels page

Panel hub

Adding panels to the server

Adding a panel to the server

Assigning a panel to a different group

Creating a new report on the Panels page

Enabling automatic panel enrollment

Marking one or more panels for service on the Panels page

Pushing a basic configuration to one or more panels

Reassigning one or more panels that are marked for service

Remove the service icon and user icon from one or more panels that are marked for service

Suspend a fault on one or more panels until a specified date. The fault icons become gray in the

Resume suspended faults on one or more panels

FAULTS

column on the

Panels

page.

Refreshing a panel configuration

Resolving faults in one or more panels

Suspending faults in one or more panels

- 54 -

Refreshing a panel configuration

1. In the navigation pane, select Panels.

2. Select the check box of one or more panels to refresh.

3. From the SERVICE list, select Refresh configuration.

A Download configuration process appears in the MY PROCESSES pane.

Related topics

Servicing panels

Navigating the Panels page

Pushing a basic configuration to one or more panels

1. In the navigation pane, click Panels.

2. Select the check box of one or more panels to configure.

3. From the SERVICE list, select Push Basic Configuration.

4. In the PUSH BASIC CONFIG dialog box, select a basic configuration.

5. Click PUSH.

Related topics

Servicing panels

Navigating the Panels page

Assigning a panel to a different group

1. From the navigation pane, select Panels.

2. Select the check box of one or more panels to reassign.

3. From the SERVICE list, select Change group.

4. In the ASSIGN PANEL TO GROUP dialog box, select a group from the Group list.

5. Click SAVE.

Related topics

Servicing panels

Navigating the Panels page

Reassigning one or more panels that are marked for service

1. In the navigation pane, click Panels.

2. Select the check box of one or more panels to reassign.

3. From the FAULTS list, select Reassign.

4. In the REASSIGN PANEL FOR SERVICE dialog box, from the To field, select a user.

5. Enter a comment in the Comment field.

6. Click SAVE.

Related topics

Servicing panels

Navigating the Panels page

- 55 -

Marking one or more panels for service on the Panels page

1. In the navigation pane, click Panels.

2. Select the check box of one or more panels to mark for service.

3. From the FAULTS list, select Mark for service.

4. In the MARK PANEL FOR SERVICE dialog box, from the To field, select a user.

5. Enter a comment in the Comment field.

6. Click SAVE.

Related topics

Servicing panels

Navigating the Panels page

Resolving faults in one or more panels

1. In the navigation pane, click Panels.

2. Select the check box of one or more panels.

3. From the FAULTS list, select Resolve faults.

4. In the RESOLVE FAULTS dialog box, select one or more faults to resolve.

Note: Only resolvable faults appear.

5. Click SAVE.

Related topics

Servicing panels

Navigating the Panels page

Suspending faults in one or more panels

1. In the navigation pane, click Panels.

2. Select the check box of one or more panels.

3. From the FAULTS list, select Suspend faults.

4. In the SUSPEND FAULTS dialog box, select one or more faults to resolve.

5. Enter a date in the Suspend until field manually or with the calendar.

6. Click SAVE.

Related topics

Servicing panels

Navigating the Panels page

Creating a new report on the Panels page

1. In the navigation pane, click Panels.

2. Select the check box of one or more panels.

3. Click CREATE REPORT.

4. Enter a report name in the Report Name field and configure the settings to define your report. For more information on report

settings, see Creating new reports.

5. Click SAVE.

The report now appears on the Reports page.

Related topics

- 56 -

Servicing panels

Navigating the Panels page

Running an inspection on the Panels page

1. In the navigation pane, click Panels.

2. Select the check box of one or more panels.

3. Click RUN INSPECTION.

4. Click BEGIN NOW.

Related topics

Servicing panels

Navigating the Panels page

- 57 -

Panel hub

Navigating the Panel hub

View and configure detailed information for an individual panel in the panel hub. For more information on viewing a panel in the panel hub, see Viewing a panel in the panel hub.

The panel data is categorized by the following tabs. For more information, see Panel hub tabs in Table 30.

l DEVICES: Manage all devices that connect to the panel. For more information, see Devices tab.

l INFO:View and edit general information about the panel and the customer, and leave comments about a panel. For

more information, see Info tab.

l STATE: Arm and disarm panels and partitions. For more information, see State tab.

l CONFIGURATION:Configure an individual panel and its zones, outputs, communication, and user settings. For

more information, see Configuration tab.

l PROCESSES: View a list of all finished processes for a panel. For more information, see Processes tab.

l REPORTS: View all reports that have occurred or are scheduled for a panel. For more information, see Reports tab.

l LOGS: View a panel's log files. For more information, see Logs tab.

l REMOTE INSPECTIONS: Manage the remote inspections for a panel. For more information, see Remote Inspec-

tions tab.

l EVENTS: View events related to a panel. For more information, see Events tab.

l FIRMWARE: Upgrade an individual panel's software and its connected devices. For more information, see Firmware

tab.

l KEYPAD:Use a virtual keypad interface. For more information, see Keypad tab.

Note:Neo and Powerseries pro (PSP) panels require activation the first time you open the panel in the panel hub. If the message This panel has not been activated yet and cannot be correctly managed from PowerManager appears below the panel hub tabs, click ACTIVATE. In the ACTIVATE PANEL dialog box, enter the panel's installer code in the Installer Code field and click ACTIVATE. Another method to activate Neo and Powerseries pro (PSP) panels is to connect and log on to the panel using the AlarmInstall mobile application while in Remote mode. For more information, refer to Accessing an alarm panel using Remote mode in Alarm Install App User Guide.

- 58 -

Figure: Panel hub

Table 30. Panel hub interface elements

Callout Name Description

1 Last

viewed panel

2 Online

status

3 Panel

name

Click to view the last viewed panel in the panel hub.

The bulb color signifies the status of the connection between the panel and the server. Hover over the bulb to see a text description of the connection status.

If the bulb is blue, the panel has open connection to the server. Commands from the server execute immediately.

If the bulb is gray, keep alive messages are disabled in the group that the panel associates with.

If the bulb is white with a red outline, the panel is offline. There is no open connection and the server does not receive keep alive messages from the panel.

If the bulb is green, the panel is online. The the server receives keep alive messages from the panel.

Displays the panel name and account number of the selected panel

4 Status

stream

5 Panel hub

tabs

A stream of various statuses. The status stream may not be up-to-date if the online status bulb is not green.

Note: A progress bar displays instead of the status stream if a discovery process is in progress.

Click a tab title to view the tab in the panel hub.

- 59 -

FAULTS To perform an action on the panel, from the FAULTS list, select one of the

following options:

l Mark for service:Select to mark a panel for service

l Reassign:Select to assign the service task to a different server

user

l Resolve faults: Select to remove the service icon and user icon

from a panel that is marked for service. The fault is now resolved

l Suspend faults: Select to suspend a fault until a specified date.

The fault icons become gray in the FAULTS column

l Resume faults: Select to resume suspended faults.

ACTIONS To perform an action on the panel, from the ACTIONS list, select one of

the following options:

l User App:Turn on to allow the user access to the panel using the

user mobile application. Turn off to disallow the user access to the panel using the user mobile application.

l Installer App:Turn on to allow the installer access to the panel

using the installer mobile application. Turn off to disallow the installer access to the panel using the installer mobile application.

l Trigger Discovery: Start a discovery process. During the dis-

covery process, the server uploads configuration parameters from the panel to the server.

l Edit: Click to edit the panel information. You can edit the panel

account number, group, client type, and SIM number.

l Remove: Click to remove the panel from the server.

l Read Diagnostic: Reads the power statistics of the panel. To

view the results when the process finishes, select the control panel in the DEVICES tab and then select the DIAGNOSTICS tab in the pane to the right.

Note: This option is available for Neo and PSP panels only.

REFRESH

Click to receive a reading of the latest status change in the panel

REMARK

Add and remove comments about the selected panel

Related topics

Marking a panel for service in the panels hub

Reassigning a panel for service in the panels hub

Resolving faults in a panel in the panels hub

Resuming faults in a panel in the panels hub

Suspending faults in a panels in the panels hub

Viewing a panel in the panel hub

1. In the navigation pane, click Panels.

2. On the Panels page, navigate to the panel to view and click the panel name in the PANEL column.

Related topics

Navigating the Panel hub

- 60 -

Marking a panel for service in the panels hub

1. To open a panel in the panel hub, on the Panels page, click the panel name in the PANEL column.

2. From the SERVICE list, select Mark for service.

3. In the MARK PANEL FOR SERVICE dialog box, select a user from the To list.

4. Enter a comment in the Comment field.

5. Click SAVE.

Related topics

Navigating the Panel hub

Reassigning a panel for service in the panels hub

1. To open a panel in the panel hub, on the Panels page, click the panel name in the PANEL column.

2. From the SERVICE list, select Reassign.

3. In the REASSIGN PANEL FOR SERVICE dialog box, select a user from the To list.

4. Enter a comment in the Comment field.

5. Click SAVE.

Resolving faults in a panel in the panels hub

1. To open a panel in the panel hub, on the Panels page, click the panel name in the PANEL column.

2. From the SERVICE list, select Resolve faults.

3. In the RESOLVE FAULTS dialog box, click one or more faults to resolve.

Note: Only resolvable faults appear.

4. Click SAVE.

Related topics

Navigating the Panel hub

Suspending faults in a panel in the panels hub

1. To open a panel in the panel hub, on the Panels page, click the panel name in the PANEL column.

2. From the SERVICE list, select Suspend Faults.

3. In the SUSPEND FAULTS dialog box, click one or more faults to resolve, or select the All check box to select all of the

faults.

4. Enter a date in the Suspend until field manually or with the calendar.

5. Click SAVE.

Related topics

Navigating the Panel hub

Resuming faults in a panel in the panels hub

1. To open a panel in the panel hub, on the Panels page, click the panel name in the PANEL column.

2. From the SERVICE list, select Resume faults.

3. In the RESUME FAULTS dialog box, click one or more faults to resume.

4. Click SAVE.

Related topics

Navigating the Panel hub

- 61 -

Devices tab

Navigating the Devices tab

Manage all devices that connect to a panel on the DEVICES tab.

Figure: Navigating the DEVICES tab

Table 31. DEVICES tab interface elements

Callout Name Description

1 Troubles

check box

5 Panel RSSI

REFRESH RSSI

ADD DEVICE

WALK TEST

To only display devices with troubles, select the

troubles

To refresh the Received Signal Strength Indication (RSSI) for the panel and its connected devices, click REFRESH RSSI.

There are two types of radio frequencies: GPRS connects the panel to the server with a cellular modem and PowerG connects wireless devices to the panel. For more information on the GPRS RSSI of the panel, see Panel RSSI. For more information on the RSSI of a device, see Device RSSI.

Click to pre-enroll a new wireless device on the panel with the device enrollment ID and zone number

Click to perform a walk test on all eligible devices. A walk test discovers if wireless stationary devices are operational and reporting event information to the panel. See Performing a walktest on all eligible devices for more information.

Displays the Received Signal Strength Indication of the panel's cellular connection.

check box.

Show devices with

6 Examination

pane

7 Examination

pane tabs

Note:The ? icon indicates that no RSSI measurement exists.

The examination pane appears when you select a device on the DEVICES tab.

Depending on a device's features, the examination pane displays interactive tabs for the device.

GENERAL

eral tasks on the RSSI information, rename or remove a device, bypass or soak a device, and mark a device as rarely triggered.

: View general information about the device and perform gen-

GENERAL

tab. On the

- 62 -

GENERAL

tab, you can view

CONFIGURATION:On the CONFIGURATION tab, you can view and edit device configuration settings, such as the location, Rf-id number, enrollment method, zone type, chime and subtype. To ensure the information is up-to-date, click REFRESH. If no configuration is available, click DOWNLOAD NOW.

VIDEO ON DEMAND

:Appears if the device has video capturing cap-

abilities. To view the video footage of video on demand device, click the

VIDEO ON DEMAND

demand tab

PARENT

:Appears if an auxiliary device is wired to a parent device. To

view the parent device, click the

Using the PARENT and CHILDREN tabs

CHILDREN

: Appears if a parent device connects to an auxiliary wired

tab. For more information, see

PARENT

tab. For more information, see

device. To view the child device or devices, click the For more information, see

METEO

: Appears if a device has smart sensing features. To view the

Using the PARENT and CHILDREN tabs

temperature and light data of a smart detector, click the

Using the video on

CHILDREN

tab.

METEO

tab. To

find the smart sensing icon, see Smart sensing. For more information on

METEO

the

FIRMWARE

tab, see

: Displays the relevant firmware upgrades that are available.

CONNECTION STATUS

Temperature and light readings on the METEO tab

: Displays the status of the IP and cellular com-

munication channels.

DIAGNOSTIC:

Note: The DIAGNOSTIC tab feature is available for Neo and PSP

panels only.

Displays the power statistics of the panel. To refresh this information, open the panel in the Panel hub, click ACTIONS, then click Read

Diagnostic. For more information, see ACTIONS in Table 30.

TEMPERATURE/LIGHT STATISTIC

: View all the previous temperature and light measurements of a device. This feature is only available for smart devices that can sense temperature and light. To enable temperature and light recording, see

and light statistics for a group of panels with smart devices

Bypass

To disable a device from triggering an alarm, select the

Enabling or disabling temperature

Bypass

check box. The device is not bypassed after the next arm or disarm state change.

Soak

To put a device in a soak state in order to monitor for false alarms, select

Soak

the

check box. A device that is in a soak state does not create an

alarm but a soak event.

Rarely triggered

Device inactivity causes a remote inspection test to fail. If a device is not expected to trigger often, select the Rarely Triggered check box.

Note:For more information on remote inspections, see Remote

inspections tab.

REMOVE

Click to remove a device from the panel

RENAME Click to rename a device

Note:For PowerMaster panels the name saves on the server. For Neo

and PSP panels the name saves as a label in the panel.

13 Smart sens-

ing

The smart sensing icon indicates that the device has smart temperature and light sensing features.

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If a device has the smart sensing icon, you view temperature and light readings on the METEO tab. For more information, see

light readings on the METEO tab

14 Camera The camera icon indicates that the device has video capabilities and you

can view the device's video footage in the examination pane.

Temperature and

15 Partition

16 Trouble

icons

17 Device type Displays the device type. Examples of device types are contact, LCD

18 Device num-

ber

19 Device zone

type

20 Location

21 Device

RSSI

Related topics

Displays the partition that the device is in

All

indicates that the device is connected to all partitions.

Displays all of the troubles that affect the device. Hover over an icon to see a description of the trouble.

keypad, and motion outdoor camera.

The device number refers to the zone number for a sensor and the index number for infrastructural devices, such as a keypad, siren, or repeater.

Displays the device's zone type. Examples of zone types are perimeter, home delay, interior follow, or fire.

Displays the location of the device.

Note: For PowerMaster panels, the location of zoned devices displays. For Neo/PSP panels, the label of the device displays.

Displays the Received Signal Strength Indication of wireless devices or panels that have a cellular connection.

Note:The ? icon indicates that no RSSI measurement exists.

Panel hub

Adding a wireless device to a panel

Bypassing, soak testing, and marking a device as rarely triggered

Editing the configuration of a device

Performing a walk test on all eligible devices

Putting a device in a soak test state

Refreshing the Received Signal Strength Indicator of a panel

Renaming or removing a device

Temperature and light readings on the METEO tab

Using the VIDEO ON DEMAND tab

Viewing device video footage

Viewing all devices with troubles in a panel

Viewing device smart temperature and light readings

Using the PARENT and CHILDREN tabs.

Adding a wireless device to a panel

1. To open a panel in the panel hub, on the Panels page, click the panel name in the PANEL column.

2. Click ADD DEVICE.

3. Enter the enrollment identification number in the Enrollment ID field.

Note:The device ID is on the device's label, written in the following format: ID: XXX-XXXX. The first three digits of the identification number indicate the device type and the remaining four digits are unique to the device. For more information, see .

- 64 -

4. Enter the desired zone number or the device number.

5. Click ADD.

The device is now pre-enrolled. To complete the enrollment process, refer to the device manual.

Related topics

Devices tab

Panel hub

Refreshing the Received Signal Strength Indicator of a panel

1. To open a panel in the panel hub, on the Panels page, click the panel name in the PANEL column.

2. Click REFRESH RSSI.

Related topics

Devices tab

Panel hub

Viewing all devices with troubles in a panel

1. To open a panel in the panel hub, on the Panels page, click the panel name in the PANEL column.

2. Select the Show devices with troubles check box.

Related topics

Devices tab

Panel hub

Performing a walktest on all eligible devices

1. To open a panel in the panel hub, on the Panels page, click the panel name in the PANEL column.

2. To view the devices that are eligible for a walk test, click WALKTEST.

Note: To return to the DEVICES tab, click DIAGNOSTICS.

3. Click START WALKTEST.

Note: When you click START WALKTEST, the walktest begins and this button changes to STOP WALKTEST. To stop a walktest click STOP WALKTEST.

Note: The ?icon beside each device indicates the device has not yet passed the walktest. When the device triggers, the ? icon disappears to indicate that the device passes the test.

Important:

l Neo panel walktests ends if you click STOP WALKTEST or the test times out.

l PowerMaster panel walktests ends if all sensors are activated or the test times out.

Related topics

Devices tab

Panel hub

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Bypassing, soak testing, and marking a device as rarely triggered

1. To open a panel in the panel hub, on the Panels page, click the panel name in the PANEL column.

2. On the DEVICES tab, select the device to bypass, soak test, or mark as rarely triggered.

3. On the GENERAL tab in the examination pane, select one of the following check boxes to perform the action:

l Bypass

l Soak

l Rarely Triggered

Related topics

Devices tab

Panel hub

Renaming or removing a device

1. To open a panel in the panel hub, on the Panels page, click the panel name in the PANEL column.

2. On the DEVICES tab, click the device to rename or remove.

3. From the GENERAL tab in the examination pane, select one of the following options:

l Click RENAME and enter a new device name in the Name field.

l Click REMOVE.

4. To confirm, click RENAME or REMOVE.

Related topics

Devices tab

Panel hub

Editing the configuration of a device

1. To open a panel in the panel hub, on the Panels page, click the panel name in the PANEL column.

2. On the DEVICES tab, select a device to configure.

3. To view the device configuration settings in the examination pane, click the CONFIGURATION tab. To ensure the configuration is up-to-date, click REFRESH. If there is no configuration information, click DOWNLOAD NOW to download the most recent configuration data from the device.

4. Edit the required settings. To undo a change, click the undo arrow to the left of the field.

5. To upload the configuration changes to the panel, click UPLOAD. UPLOAD appears above the configuration when you edit at least one field.

Related topics

Devices tab

Panel hub

- 66 -

Using the VIDEO ON DEMAND tab

Note: The following panel setups have video on demand capabilities:

l All PowerMaster panels

l PSP panels with software 1.0, 1.1, and 1.2 that have a FIBRO connection

l PSP panels with software version 1.3 and later that have an ITv2 connection

To view device video on demand in the VIDEO ON DEMAND tab, on the DEVICES tab, select a device with the camera icon. For more information, see camera in Navigating the Devices tab.

The installer can define during which panel states you can request video on demand, if the video has audio, and many other settings. For more information on changing the video on demand settings for all devices with video, see CONFIGURATION tab. For more information on changing the video on demand settings for an individual device with video, see the CONFIGURATION tab of the device on the DEVICES tab.

Figure: Navigating the VIDEO ON DEMAND tab

Table 32. VIDEO ON DEMAND tab interface elements

Callout Name Description

1 Device type Displays the name of the device

2 Play button Click to play the video and enlarge the screen.

VIDEO ON

Click to open the

VIDEO ON DEMAND

DEMAND

4 Forward skip

Click to skip forward one frame

arrow

5 Frames and

Displays the number of frames and the total duration of the video

time

DOWNLOAD

REQUEST

Click to download the video locally

Click to record new video footage

NEW VIDEO

8 Location and

Displays the time the event occurs and the location of the device

time

9 Back skip

Click to skip backwards one frame

arrow

tab.

Related topics

Devices tab

Panel hub

- 67 -

Viewing device video footage

For more information about the VIDEO ON DEMAND tab, see Using the video on demand tab.

1. To open a panel in the panel hub, on the Panels page, click the panel name in the PANEL column.

2. On the DEVICES tab, select a device that contains the video footage to view. A camera icon indicates that a devices has video capabilities. For more information, see camera in Navigating the Devices tab.

3. On the VIDEO ON DEMAND tab in the examination pane, click the play button in the center of the image to play the last recorded video.

Note: To view the footage frame by frame, click the left and right arrows on the video.

Related topics

Devices tab

Panel hub

- 68 -

Temperature and light readings on the METEO tab

View temperature and light readings from smart detectors on the METEO tab.

To find the METEO tab, in the DEVICES tab, select a smart detector and in the examination pane, click METEO. You can only open devices with the smart sensing icon in the METEO tab. For more information, see smart sensing in Navigating the

Devices tab.

Figure: Navigating the METEO tab

Table 33. METEO tab interface elements

Callout Name Description

5 Detailed

6 Custom stat-

7 Graph line

Brightness

graph

Temperature

graph

METEO

SHOW

graph

istical period

tab

View the brightness readings over a period of time. The x-axis represents the selected time period and the y-axis represents the brightness in lumens.

View the temperature readings over a period of time. The x-axis represents the selected time period and the y-axis represents the temperature in degrees Celsius.

Click to open the METEO tab

Click to view a more detailed graph.

A more detailed version of the graph. Change the y-axis with a preset time period or manually change it to a custom time period. For more information, see Statistical period and Custom statistical period.

Click to enter custom time period dates that change the x-axis of the graph

Each point on the graph has multiple readings. The gray lines represent the minimum and maximum readings and the blue line is the average reading.

8 Statistical

Related topics

period

To change the x-axis of the graph with a preset time, click LAST DAY, LAST WEEK, LAST MONTH, or ALL.

- 69 -

Devices tab

Panel hub

Viewing device smart temperature or light readings

1. To open a panel in the panel hub, on the Panels page, click the panel name in the PANEL column.

2. On the devices tab, select a device that contains the smart temperature or light readings to view. A light bulb icon indicates that a device has smart temperature or light readings. For more information, see Smart sensing in Navigating the Devices

tab.

3. On the METEO tab in the examination pane, click SHOW to view either the Temperature or Brightness graph in detail.

Note:If the METEO tab does not display, you must enable it. For more information, see Enabling METEO data for a group.

4. Select the time period to view in the examination pane by using one of the following methods:

l To view preset time periods in the examination pane, click LAST DAY, LAST WEEK, LAST MONTH, or ALL.

l To manually enter a time period, click the date field.

Note: The blue line indicates the average light or temperature value and the gray lines indicate the maximum and minimum values.

Related topics

Devices tab

Panel hub

Enabling METEO data for a group

1. In the navigation pane, from the System list, select Groups.

2. Select the group you want.

3. Click EDIT GROUP.

4. Enable Temperature/light statistic.

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Using the PARENT and CHILDREN tabs

If a device has other devices connected to it, the connected device appears in the examination pane on the PARENTand CHILDREN tabs on the DEVICES tab in the panel hub. The PARENT tab appears in the examination pane if an auxiliary device is wired to a wireless parent device. Similarly, the CHILDREN tab appears if a wireless parent device connects to one or more auxiliary wired devices.

Figure: Using the PARENT tab

Table 34. PARENT tab interface elements

Callout Name Description

1 Child

device

2 Parent

device

PARENT

tab

Click to open in the examination pane.

The parent device of the selected device appears in the examination pane.

Click to open the parent device in the examination pane.

Appears if an auxiliary device is wired to a wireless parent device. To view the parent device, in the examination pane, click the

PARENT

tab.

- 71 -

Figure: Using the CHILDREN tab

Table 35. CHILDREN tab interface elements

Callout Name Description

1 Parent

device

2 Child

devices

Related topics

Devices tab

Panel hub

Editing the configuration of a device

Temperature and light readings on the METEO tab

Using the VIDEO ON DEMAND tab

CHILDREN

tab

Click to open in the examination pane.

Any child devices of the selected parent device appear in the examination pane on the

Click a child device to open it in the examination pane.

Appears if a wireless parent device connects to one or more auxiliary wired devices. To view the child device or devices, in the examination pane, click the

CHILDREN

tab.

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Info tab

Navigating the Info tab

View and edit general information about the panel and the customer on the INFO tab.

Leave comments about the panel on the INFO tab. If a panel fault is reassigned to a different user, the comment appears on the INFO tab. Users can reply to these comments.

Figure: Navigating the INFO tab

Table 36. INFO tab interface elements

Callout Name Description

PANEL INFO

The

PANEL ID

To change the panel information, click

CUSTOMER INFO

The name and address.

To change this information, click log box.

3 Data use

policy

SERVICE To perform an action on one or more selected panels, from the SERVICE list, select one of

Personal customer data in the only.

the following options:

l Mark for service

l Reassign

l Resolve faults

l Suspend faults

section displays basic panel information such as

and version information.

section displays basic panel information such as the customer

EDIT

CUSTOMER INFO

EDIT

to open the

PANEL NAME

EDIT PANEL

dialog box.

EDIT PANEL CUSTOMER INFO

section is used for security purposes

dia-

l Resume faults

For more information on servicing panels, see Servicing panels.

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5 Reassigned

fault comment

If you reassign a fault, the information logs here with the initials of the person who reassigns the fault and any message the user leaves.

Note:To reassign a fault, from the SERVICE list, click Reassign.

6 Options Click to open the options dialog box

REMOVE

Add note

To remove a reassigned fault comment, hover over the comment until three vertical dots appear. Click the dots and then click

To leave a comment, enter your comment in the

Remove

Add note

field and click the post button.

9 Comment Comments that users leave appear in blue on the right hand side. To remove a comment,

hover over the comment until three vertical dots appear. Click the dots and then click

Remove

Related topics

Editing basic panel and customer information

Panel hub

Editing basic panel and customer information

To edit basic panel information, or customer information related to a panel, complete the following procedure:

Note:Examples of basic panel information include the following: panel name, panel group, panel account number, and SIM number. Examples of panel customer information include the following: customer name, email address, home address, and phone number.

1. To open a panel in the panel hub, on the Panels page, click the panel name in the PANEL column.

2. Click the INFO tab.

3. Perform one of the following options:

l To edit customer information, click EDIT in the CUSTOMER INFO section.

l To edit panel information, click EDIT in the PANEL INFO section. Alternatively, click EDIT on the panel hub. For

more information, see Table 30.

4. Make the required changes.

5. Click SAVE.

Related topics

Info tab

- 74 -

State tab

Arm and disarm panels and partitions on the STATE tab.

Note: The Neo panel's STAY arm feature and Visonic panel's HOME arm feature have the same function but different names. Visonic panels do not have the NIGHT arm feature.

Figure: Navigating the STATE tab

Table 37. STATE tab interface elements

Callout Name Description

1 States

2 Partition

Displays the name of the partition. To change the arm or disarm state for a partition, click AWAY, NIGHT, STAY, or DISARM.

Note: The All row always appears first in the list. Use the All row to change the state of all partitions in the panel at once.

Indicates a ready or armed state

Displays when you change to a different panel menu or during an exit delay period. Examples of panels menus are the user menu, installer menu, and periodic test menu.

Indicates a not ready state. You cannot arm the panel until the panel is in a ready state.

To return a panel to a ready state, ensure that all sensors are physically closed. Doors and windows are examples of zones that can physically close. If the issue is not physical, select the Show devices with troubles check box to see all of the devices with troubles in the examination pane and select the BYPASS check box to bypass devices with troubles.

3 Arming

options

The STAY/HOME and AWAY buttons have arming sub-options. To view the sub-options list, click the drop-down arrow.

You can select NO ENTRY and NO EXIT from the STAY list, and NO ENTRY from the AWAY list. For the system to alarm when someone

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enters the perimeter, select NO ENTRY. For the system to alarm when someone exits the perimeter, select NO EXIT.

4 Arm state The active state is blue.

5 Selected

6 Troubles

7 Device par-

8 Trouble

9 Associated

Related topics

Devices tab

Click the row of a partition to view it in the examination pane.

partition

Note:Partitions appear on the STATE tab if they are enabled in the panel. To enable panel partitions, enable and configure Partition set on the CONFIGURATION tab.

Select to view all of the devices with troubles in the partition

check box

Displays the name of the selected partition that features in the examination

tition

pane

Displays the types of troubles that affect the device. Hover over an icon to

icons

see a description of the trouble.

A list of all of the partitions that associate with the device

partitions

BYPASS Select to bypass a device. If a panel is in a not ready state, bypass any

troubled devices to return it to a ready state. The system bypasses the device until the next arm or disarm state change. For more information about states, see States.

Bypassing, soak testing, and marking a device as rarely triggered

Viewing all devices with troubles in a panel

Panel hub

- 76 -

Configuration tab

Navigating the Configuration tab

Configure an individual panel and its zones, outputs, communication, and user settings on the CONFIGURATION tab. You can also save a panel configuration as a basic configuration that you can push to multiple panels.

To view a configuration on the Configuration tab, select a configuration from the current and previous panel configurations list. For more information, see Current and previous panel configurations list.

You can only edit a configuration if it is the current configuration. For information on changing the configuration settings, see

Editing the configuration settings of an individual panel.

You can only download a panel configuration if the panel is connected to the server. The blue bulb indicates if the panel is connected. For more information, see Online status in Table 30.

For information on pushing a basic configuration to one or more panels, see Pushing a basic configuration to one or more

panels.

Figure: Navigating the Configuration tab

Table 38. CONFIGURATION tab interface elements

Callout Name Description

1 Configuration

date

2 Hidden char-

acters

REFRESH

SAVE AS BACKUP

MAKE BASIC

Each configuration download is distinguished by the date of download.

Secure information such as pass codes are hidden.

Refresh the page with the latest data from the panel.

Save configuration as a backup configuration.

Click to make the configuration a basic configuration that you can push to other panels. Find the basic configurations on the Basic configurations page in the System drop-down list. For more information, see Basic configurations page. For more information about making a basic configuration, see Creating a basic configuration from an existing panel

configuration.

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Compare

Compare current configuration with the backup configuration.

with backup

Show only changed

Quick

Click to show only the configuration settings that you changed. You can only edit a configuration if it is the current configuration. For more information, see

panel configurations list

Filter the configuration to return only values that contain the search term.

TABLE OF CONTENTS

Use the table of contents to navigate the configuration quickly. The table of contents is categorized and expandable.

Related topics

Panel hub

Devices tab

Creating a basic configuration from an existing panel configuration

Current and previous panel configurations list

Editing the configuration settings of an individual panel

Synchronizing a the configuration of an individual panel

Current and previous

- 78 -

Current and previous panel configurations list

View and edit up to eight panel configurations for an individual panel in the configurations list. The configurations are ordered by the date of download. Select a configuration to view it in the CONFIGURATION tab. For more information, see

Configuration tab.

If a panel is newly registered on the server, click DOWNLOAD NOW to download the panel configuration to the server.

Figure: Navigating the panel configurations list

Table 39. Configuration list interface elements

Callout Name Description

1 Current con-

figuration

2 Previous con-

figurations

4 Compare con-

5 Bookmark

Related topics

Configuration tab

Creating a basic configuration from an existing panel configuration

Editing the configuration settings of an individual panel

REFRESH

figuration

You can edit the current configuration only. Click to view or edit.

View seven previous configurations in the

If you download a new configuration, it overwrites the oldest configuration in the

Click to refresh the configurations list.

Click to compare the configuration with the current configuration.

To ensure a configuration from the PREVIOUS list is not overwritten by new configurations, click the bookmark icon. You can only save seven previous configurations at a time from the PREVIOUS list.

list. To ensure a configuration is not overwritten, click the bookmark icon.

list.

Synchronizing a the configuration of an individual panel

Devices tab

Creating a basic configuration from an existing panel configuration

1. To open a panel in the panel hub, on the Panels page, click the panel name in the PANEL column.

2. From the CONFIGURATION tab, click REFRESH to synchronize the panel and the server.

Important: Click REFRESH in the CONFIGURATION tab, not REFRESH above the panel hub tabs.

- 79 -

3. From the CURRENT list, select the current panel configuration.

4. Click MAKE BASIC.

5. Select the check boxes of the settings to include in the basic configuration.

6. Click CREATE.

7. Enter a unique name in the Basic configuration name field.

8. Click SAVE.

Related topics

Configuration tab

Creating a basic configuration from an existing panel configuration

Current and previous panel configurations list

Editing the configuration settings of an individual panel

Synchronizing the configuration of an individual panel

Devices tab

Synchronizing the configuration of an individual panel

1. To open a panel in the panel hub, on the Panels page, click the panel name in the PANEL column.

2. From the CONFIGURATION tab, click REFRESH.

Related topics

Configuration tab

Creating a basic configuration from an existing panel configuration

Current and previous panel configurations list

Editing the configuration settings of an individual panel

Devices tab

Editing the configuration settings of an individual panel

1. To open a panel in the panel hub, on the Panels page, click the panel name in the PANEL column.

2. To synchronize the panel and the server, from the CONFIGURATION tab, click REFRESH.

Note: If there is no refresh option, select DOWNLOAD NOW.

3. From the CURRENT list, select the current panel configuration.

4. Make the required changes and select the Show only changed check box to review your changes.

5. Click UPLOAD.

Related topics

Configuration tab

Creating a basic configuration from an existing panel configuration

Current and previous panel configurations list

Synchronizing the configuration of an individual panel

Devices tab

- 80 -

Locations tab

Provide custom location names to zones for ease of reference.

Note: The LOCATIONS tab only appears in the panel hub for PowerMaster panels.

Figure: Locations tab

Table 40. LOCATIONS tab interface options

Callout Name Description

Related topics

Devices tab

Panel hub

Show only editable locations

SAVE LOCATIONS

To view only locations that you can rename, select the check box.

To rename a location, type a new name in at least one field and click

Enter a maximum of 15 characters in any field. Type only the following characters only in the location fields:A-Z,a-z,0-9,!,@,#,%,^,&,_,+,=,-,',",:,

Show only editable locations

SAVE LOCATIONS

- 81 -

Processes tab

View a list of all processes for the selected panel on the PROCESSES tab. Each row represents a single process. Each process displays with a start time, description, current status, process initiator name, and duration.

Click X to cancel a process.

To view a list of all recent processes for all of the panels that are enrolled in the server, in the navigation pane, from the System list, select Processes. For more information about the Processes page, see Processes page.

Related topics

Devices tab

Processes page

Panel hub

- 82 -

Reports tab

View reports that have occurred or are scheduled to occur for an individual panel on the REPORTS tab. The tab displays this information on a calendar.

Figure: Navigating the Reports tab

Table 41. REPORTS tab interface elements

Callout Name Description

1 Today Click

2 Month

and year selector

3 Select

month

4 Current

date or month

5 Report

Related topics

CREATE REPORT

Click to create a new report. For more information, see

TODAY

The calendar displays one month or one year at a time. To change the month or year, click the arrows to the left of the month name. To change from the month view to the year view, click the button between the arrow selectors.

Click a month to open the calendar month in the viewer.

A blue circle indicates the current day or month.

All reports appear in the calendar and each report is a different color.

Select a report to display the file download options. Click download the report in the chosen format. PDF is a more readable file type than CSV.

to return to the current month.

CSVorPDF

Creating new reports

Reports page

Creating a new report on the Panels page

- 83 -

Creating a new report on the Reports page

Devices tab

Panel hub

- 84 -

Logs tab

Navigating the Logs tab

View log files on the LOGS tab. Log files record all events that occur in the panel.

Figure: Navigating the LOGS tab

Table 42. LOGS tab interface elements

Callout Name Description

1 Event number Each event in the panel has a number that identifies the event type.

2 Event time Displays the time that the server receives the event notification from the panel

3 Event descrip-

A textual description of the event

tion

4 Date Events are grouped by the day they occur.

5 Event source

Displays the ID of the source of the event.

l The source ID for a sensor is its zone number.

l The source ID for an arm or disarm state change is the user number of the user

who changed the arm state.

l The source ID for an action that the panel performs is the panel name.

Note:The source ID is followed by the number of the partition that the event occurs in.

REFRESH

DOWNLOAD

Click to download the most up-to-date log file on the

Download a CSV file of the events log

LOGS

tab

CSV

8 Standard and

Click STANDARD LOG or LEGACY LOG to display the log list on the LOGS tab.

legacy logs

Users can view and erase the standard log.

Security operators and systems use the legacy log. The legacy log appears for

- 85 -

PowerMaster panels only.

Related topics

Downloading a panel log file in the Panels hub

Devices tab

Panel hub

Downloading a panel log file in the panels hub

1. To open a panel in the panels hub, click the panel name in the PANEL column of the Panels page.

2. From the LOGS tab, click DOWNLOAD CSV.

The file downloads in the browser.

Related topics

Logs tab

Devices tab

Panel hub

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Remote inspections tab

Navigating the Remote inspections tab

Manage the remote inspections for a single panel on the REMOTE INSPECTIONS tab in the panel hub.

For more information on remote inspections, see Remote inspections page.

Figure: Navigating the REMOTE INSPECTIONS tab

Table 43. REMOTE INSPECTIONS tab interface elements

Callout Name Description

2 Year and

TODAY

month filter

Click to return to today's date.

Use the arrows to navigate the remote inspections by year or month on the calendar interface. When you are in the monthly view, click the button between the arrows to return to the annual view.

3 Month Select the month to open it in the viewer. The current month is highlighted.

4 Inspection

All scheduled remote inspections appear in the calendar. The reports colors indicate the following test statuses:

l Red: the test failed

l Green:the test succeeded

5 Send email

Click the email icon to send the results of the remote inspection to a predefined email address.

Note:

l Define the email address when you add a panel on the Panels page. For more inform-

ation, see Adding a panel to the server.

l Change the email address on the INFO tab. For more information, see Editing basic

panel and customer information.

6 Viewing

status

Click to mark the remote inspection as viewed.

The remote inspection is viewed. Only mark a remote inspection as viewed if your investigation is complete.

START

Click to initiate the selected remote inspection

INSPECTION

SCHEDULE INSPECTION

Click to schedule the selected remote inspection to occur at a specific date and rate of recurrence. For more information, see

panel

Scheduling a remote inspection for an individual

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9 Examination

pane

Related topics

Remote inspection tests

Remote inspection page

Devices tab

Panel hub

To examine the results of a remote inspection in the examination pane, click the remote inspections row. Select a section title to expand the test results. For more information on each test, see

Remote inspection tests

Scheduling a remote inspection for an individual panel

Note:To schedule a remote inspection for a batch of panels, see Scheduling one or more remote inspections for a batch of

panels.

1. To open a panel in the panel hub, on the Panels page, click the panel name in the PANEL column.

2. On the REMOTE INSPECTIONS tab, click SCHEDULE INSPECTION.

3. In the dialog box, select Enabled.

4. Enter the required date in the Next Inspection field.

5. In the Choose repetition field, select how often you want the test to occur. You can select Once, 1 Month, 3 Months, 6 Months, or 9 Months.

6. Click SAVE.

Related topics

Remote inspections tab

Scheduling one or more remote inspections for a batch of panels

Remote inspection tests

Remote inspection page

Devices tab

Panel hub

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Events tab

View events related to a single panel on the EVENTS tab.

Figure: Navigating the EVENTS tab

Table 44. EVENTS tab interface elements

Callout Name Description

1 Event time The time the event occurs

2 Video con-

tent

3 Event

description

4 Selected

event

LOAD OLDER

6 Device

The camera icon indicates that the event has video footage that you can view on the

EVENT VIDEO

A description of the alarm type. For more information, see Event severity in

Table 48

Select an event row to view information about the related device in the examination pane.

Click to load older events. By default, only 10 events display on the

EVENTS

tab.

Displays the device number and its partition number and partition

7 Viewing

status

Click the icon to mark the event as viewed.

The event is viewed. Only mark an event as viewed if your investigation is complete.

EVENT VIDEO

tab

The EVENT VIDEO tab appears if the selected device has a camera.

Select the EVENT VIDEO tab to view the video footage related to the

event.

tab.

9 Video foot-

age

If an event has video, view the video footage here.

l Click play to view video footage.

l Click the arrows to view the footage frame by frame.

l Click DOWNLOAD to download the video file locally.

l For more information about viewing event video footage, see View-

ing event video footage in the events tab.

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LIVE VIDEO

tab

Click the LIVE VIDEO tab to view live video footage from the source

device. The live video stream lasts five seconds.

Note:The LIVE VIDEO tab appears for Visonic panels only. You can

enable or disable live video on demand capabilities during specific states

only, such as an armed state. Define the video demand settings in the

Video on demand field on the panel CONFIGURATION tab.

11 Device

General information about the source of the event, such as a device. information

Related topics

Events page

Viewing event video footage in the events tab

Devices tab

Panel hub

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Firmware tab

Navigating the Firmware tab

Upgrade an individual panel's software and its connected devices on the FIRMWARE tab.

For Visonic panels, you can only upgrade panels and the power link. For Neo panels, you can upgrade the panel, the communicator, and any wired devices and modules. For more information about upgrading panels, devices, and modules, see

Firmware page.

Figure: Navigating the FIRMWARE tab

Table 45. FIRMWARE tab interface elements

Callout Name Description

Related topics

Firmware page

Upgrading the firmware related to an individual panel in the Panels hub

Devices tab

Panel hub

APPLIANCE

CURRENT VERSION

Do not upgrade

APPLY PACKAGE

drop-down

UPGRADE

Displays the appliance

Displays the current software version of the appliance

By default, no package is selected from the

Find packages that are available for upgrade in the APPLY PACKAGE column.

Note: T.3 tech support loads upgrade packages to the repository server.

Select an upgrade package from the

Click upgrade to upgrade an appliance to the selected package. For more information, see

Upgrading the firmware related to an individual panel in the Panels hub

APPLY PACKAGE

list.

Upgrading the firmware of an individual panel in the panel hub

1. To open a panel in the panel hub, on the Panels page, select the panel name in the PANEL column.

2. On the FIRMWARE tab, select the device to upgrade.

3. From the APPLY PACKAGE list, select an upgrade package.

4. Click UPGRADE.

Related topics

Firmware tab

Firmware page

Devices tab

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Panel hub

- 92 -

Keypad tab

Use a virtual keypad interface on the KEYPAD tab. To open a virtual keypad on the KEYPAD tab, click CONNECT NOW to connect to the physical keypad.

Important:Click DISCONNECT after you use the virtual keypad to disconnect from the physical keypad. If you do not disconnect, a communication backlog occurs and no other virtual keypad can connect. For more information, see Disconnect in Table 46.

Note: You can use the virtual and physical keypads simultaneously with Visonic panels. If you activate a Neo or PSP virtual keypad, the physical keypad deactivates.

Figure: Navigating the KEYPAD tab

Table 46. KEYPAD tab interface elements

Callout Name Description

Sound

toggle Turn on

Sound enabled

to enable the sound of keypad notifications.

2 Virtual keypad The virtual keypad mirrors the keypad buttons and the live LED and LCD display of the

physical keypad. The LED display features the power status, trouble status, WAN, and WiFi connectivity icons.

3 Log The log file records all messages between the keypad and the panel.

FILTER To show only a specific category of message, from the FILTER list, select any of the

following options:

l Key: Display messages related to key presses only

l Leds: Display messages related to LED status only

l Text: Display messages related to LED text only

CLEAN

DOWNLOAD

DISCONNECT

Click to erase the log

Click to download the log locally

Click when you finish using the virtual keypad. Some physical keypads cannot function when the virtual keypad is connected.

Related topics

Devices tab

Panel hub

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Remote Inspection page

Navigating the Remote Inspection page

A remote inspection is a series of nine tests that check a panel remotely for any faults that affect the system and its functionality. If at least one of the nine tests fail, the inspection fails. For more information about each inspection test, see

Remote inspection tests.

Tests can be performed once or periodically. Finished remote inspections appear at the top of the page and uninitiated tests appear at the bottom of the page.

Filter your search of the Remote Inspection page by selecting one or more filter values from the Search list. From the

Search list, select a filter value from one or more of the following keys: NAME, ACCOUNT, PANEL ID, GROUP, LAST RRI, NEXT RRI, EMAIL SENT, and REVIEWED. For more information, see Using the search filter.

Figure: Navigating the Remote Inspection page

Table 47. Remote inspection page interface elements

Callout Name Description

1 Check box

2 Failed test Red text indicates that the test is complete and that there was at least

3 Successful

test

4 Selected

test

MARK AS VIEWED

SCHEDULE Click to schedule one or more reports. SCHEDULE appears when you

Select one or more check boxes to perform an action.

Select a check box to enable

RUN

one failure.

Green text indicates that the test is complete and that no failure is found.

Click a completed test to view it in the examination pane.

Click to mark one or more remote inspections as viewed. MARK AS VIEWED appears when you select a check box.

select a check box.

MARK AS VIEWED,SCHEDULE

, and

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RUN Click to run one or more reports immediately. RUN appears when you

select a check box.

8 Email icon

Email the results of the completed remote inspection to a user. This has the same function as SEND EMAIL.

Note: For PowerMaster panels, the email address is defined in the private panel report. For Neo and PSP panels, the email address is defined on the INFO tab. For more information on the INFO tab, see Info

tab.

9 Mark as

viewed icon

Click to mark the completed remote inspection as viewed. This has the same function as MARK AS VIEWED.

If a remote inspection is viewed, hover over the icon to see who viewed the report and when.

10 Schedule

icon

Click the schedule icon to schedule a remote inspection or stop a scheduled remote inspection. This has the same function as

SCHEDULE

11 Run icon Click to run a report immediately. This has the same function as

12 Progress

Displays the completion percentage of a report that is in progress

tracker

13 Result color

When you view a report in the examination pane, the report title color indicates success or failure.

l If the report title is green, the test is successful

l If the report title is red, the test is unsuccessful.

RUN

MARK REVIEWED

SEND EMAIL

SETTINGS

RUN

UPLOAD SCHEDULE

19 Examination

pane

20 Next report

l If the report title is gray, the test did not complete due to lack of

information.

Note: To see a description of each test, see Remote inspection tests.

Click to mark a completed remote inspection as reviewed. This has the same function as MARK AS VIEWED.

Note: If the report is already reviewed, this text is gray.

Click to email the results of a completed remote inspection to a user that is defined in the private report in the panel. This has the same function as the email icon.

Click to configure the general remote inspection settings. For more information, see

Remote inspection values

Click to run a report again immediately. This has the same function as Run icon and

RUN

Click to create a new remote inspection schedule. For more information,

Creating a remote inspection for a batch of panels

see

Click a report to review the results in the examination pane.

Note: To see a description of each test, see Remote inspection tests.

Click the arrow to review the next report in the test results window.

Note: Click the arrow on the opposite side of the test results window to review the previous report.

Related topics

Remote inspection tests

Remote inspection values

Creating a remote inspection for a batch of panels

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Canceling a remote inspection

Running a remote inspection manually

Scheduling one or more remote inspections for a batch of panels

Remote inspection tests

When you view a completed remote inspection in the examination pane, see to the following definitions:

Note: For more information about the examination pane, see Examination pane in Table 47.

Active faults

The Active Faults test is an inspection that checks the panel for faults that currently affect the operation of the panel.

Check clock

The Check Clock test is an inspection that checks if the time difference between the panel clock and the server clock is greater than the value set in Remote inspection values.

GPRS

The GPRS test is an inspection that checks for a GPRS heartbeat. The GPRS test passes in one of the following cases:

l The GPRS module does not exist. The test title displays in the color gray.

l The GPRS module exists but the keepalive messages are disabled. To disable or enable keepalive messages, see

the GPRS Keep Alive Enabled toggle in Group parameters.

l The GPRS module exists and keepalive messages arrive on time.

Reported faults

The Reported Faults test is an inspection that checks the panel log file for faults. The test fails if a fault is found.

To define the number of recent events that the test inspects for faults, see Check for reported faults in last in Remote

inspection values.

Total system usage

The Total System Usage test is an inspection that checks the panel for any arm or disarm logs.

l If there is at least one arm or disarm log, the test passes.

l Define how many reports from the panel that the test inspects in Remote inspection values.

Bypassed/In-test zones

The Bypassed/In-test Zones test is an inspection that checks the panel for any log of a bypassed zone. If the test finds that a zone is bypassed, the test fails.

Frequently used zones

The Frequently used zones test is an inspection that checks if zones have been activated in the time defined in the Check frequently used zones not used over value in Remote inspection values. If the time of inactivity is greater than the defined

time, the test fails.

Note: The test bypasses zones that are defined as rarely triggered. To mark a zone as rarely triggered, see Bypassing, soak

testing, and marking a device as rarely triggered.

Broadband

The Broadband test is an inspection that checks for the presence of a broadband heartbeat.

l If the panel is not connected by broadband or there is no broadband module, the test title displays in the color gray.

l If there is a heartbeat, the test passes. If there is no heartbeat, the test fails.

Failed soak test zones

The Failed Soak test Zones test is an inspection that checks for soak test zones that cause an alarm. If there are no sensors in soak test mode or no alarms from sensors in soak test mode, the test passes.

Note:To put a device in a soak test state, see Putting a device in a soak test state.

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Remote inspection values

To change the remote inspection settings, on the Remote Inspections page, click SETTINGS and set your testing preferences. The definition list below defines each setting:

Check for reported faults in last

Set the number of recent events that the test inspects for faults in the panel log file.

l The test fails if a fault is found.

l Select either 10, 20, or 30 events to inspect.

Total system states in last

Set the number of reports that the test inspects for arm or disarm logs.

l The test fails if a system state change is not found in the panel log file.

l Select either 40, 60, or 120 reports to inspect.

Check frequently used zones not used over

Set the period of time the test inspects frequently used zones for an activation log. By default, all zones are defined as frequently used.

If a zone is rarely used, mark it as rarely triggered. To mark a device as rarely triggered on the DEVICES tab, see Bypassing,

soak testing, and marking a device as rarely triggered.

Note: A zone is a sensor.

Treat adjusted date/time as failure if adjustment is over

Set the maximum allowed time difference between the panel and server clocks. If the time difference is greater that the value, the test fails.

Figure: REMOTE INSPECTION VALUES dialog box

Related topics

Navigating the Remote Inspection page

Creating a remote inspection for a batch of panels

Note:To create a remote inspection for a single panel, see Scheduling a remote inspection for an individual panel.

1. Open a new spreadsheet using your chosen application.

2. In the first row, type the panel name in column A, type the inspection date in column B, and type the number of months between each repetition in column C. For more information, see Figure.

Note:

l Enter the date in the following format: YYYY-MM-DD.

l The recognized inspection repetition values for column C are: 0, 1,3, 6, 9. To perform the test once only, enter a

value of 0.

3. Optional: To add an additional panel, type the relevant information in the row below the first entry and follow the same column format. You can add multiple panels.

4. To save the file in a comma delimited format, save the spreadsheet as a CSV file.

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5. From the navigation pane in the PowerManage web application, click Remote Inspection.

6. Click UPLOAD SCHEDULE.

7. Click CHOOSE FILE and select the CSV file.

The remote inspection now appears on the Reports page.

Figure: Spreadsheet example

Related topics

Navigating the Remote Inspection page

Scheduling a remote inspection for an individual panel

Scheduling one or more remote inspections for a batch of panels

Note:To schedule a remote inspection for a single panel, see Scheduling a remote inspection for an individual panel.

1. In the navigation pane, click Remote Inspection.

2. Select the check box of the remote inspection to schedule.

3. Click SCHEDULE to open a dialog box.

4. In the Next Inspection field, enter a date manually or select a date in the calendar.

5. From the Choose repetition list, select how often you want the remote inspection to occur. You can select Once, 1 month, 3 months, 6 months, or 9 months.

6. Click SAVE.

Related topics

Navigating the Remote Inspection page

Scheduling a remote inspection for an individual panel

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Canceling a remote inspection

1. In the navigation pane, click Remote Inspection.

2. Select the check box of the remote inspection you want to cancel.

Note: You can only cancel a report that is scheduled to run.

3. Click CANCEL.

4. In the dialog box, click CANCEL.

Related topics

Navigating the Remote Inspection page

Running a remote inspection manually

1. In the navigation pane, click Remote Inspection.

2. Select the check box of one or more remote inspections to run manually.

3. Click RUN.

4. Click BEGIN NOW.

Related topics

Navigating the Remote Inspection page

- 99 -

Events page

Navigating the Events page

View a list of all panel events on the Events page.

Filter the Users page to return a match of specified criteria that you set in the search bar. Filter your search with one, or a combination of the following criteria:SEVERITY, PANEL ID, PANEL NAME, ACCOUNT, HAS VIDEO, DATE and TYPE. For more information about using the search filter, see Using the search filter.

Figure: Navigating the Events page

Table 48. Events page interface elements

Callout Name Description

1 Events

since last logon

2 Check box

4 Panel name Click the panel name to open it in the panel hub on the

5 Event sever-

MARK AS VIEWED

ity

Displays the number of unresolved events since the user last logged on. To enable the notification, from the user icon list, select

Enable alarm supervision

on see User icon in .

Select the check box of one or more events to enable MARK AS VIEWED.

Click MARK AS VIEWED to mark multiple events as viewed. This button has the same function as the Viewed icon, but it can be performed on more than one event.

Important: Only mark an event as viewed if your investigation is complete.

more information, see

The offline notification icon appears if the PowerManage server does not receive a keepalive message from the panel.

Note: Define the delay between the panel's last keepalive message and the offline notification in the Groups page. For more information, see Group parameters.

Panel hub

. For more information on the user icon,

Settings

DEVICES

and turn

tab. For

- 100 -

Johnson Controls PowerManage User Manual

Specifications and Main Features

Frequently Asked Questions

User Manual

Copyright

Table of Contents

PowerManage 4.8 updates

PIR camera zone association

Associating a PIR camera with a sensor

Using video on demand with ITv2 integration

PIR camera images during a system test

Upgrading 4G/LTE modems

Interactive user management

Panel search by customer information

Authorization settings for interactive users

Panel connection channel status

Viewing panel connection channels

Reading the diagnostics of a panel

Viewing GSM signal statistics

Integration session access keys for type 2 ITv2 panels

Customer information on the Panels page

Server CUSTOMER INFO tab in the system settings

Getting started

Introduction to PowerManage

Introduction to the PowerManage web help

Compatible systems

Regular tasks to perform

Setting up PowerManage

Server parameter configuration methods

PowerManage architecture

Navigating the user interface

Navigating the MY PROCESSES pane

Using the search filter

Logging on to the PowerManage system

Resetting a forgotten password

Changing your logon password

Configuring the server parameters by using the PowerManage web application

Panels page

Navigating the Panels page

Adding panels to the server

Adding a panel to the server

Servicing panels

Refreshing a panel configuration

Pushing a basic configuration to one or more panels

Assigning a panel to a different group

Reassigning one or more panels that are marked for service

Marking one or more panels for service on the Panels page

Resolving faults in one or more panels

Suspending faults in one or more panels

Creating a new report on the Panels page

Running an inspection on the Panels page

Panel hub

Navigating the Panel hub

Viewing a panel in the panel hub

Marking a panel for service in the panels hub

Reassigning a panel for service in the panels hub

Resolving faults in a panel in the panels hub

Suspending faults in a panel in the panels hub

Resuming faults in a panel in the panels hub

Devices tab

Navigating the Devices tab

Adding a wireless device to a panel

Refreshing the Received Signal Strength Indicator of a panel

Viewing all devices with troubles in a panel

Performing a walktest on all eligible devices

Bypassing, soak testing, and marking a device as rarely triggered

Renaming or removing a device

Editing the configuration of a device

Using the VIDEO ON DEMAND tab

Viewing device video footage

Temperature and light readings on the METEO tab

Viewing device smart temperature or light readings

Enabling METEO data for a group

Using the PARENT and CHILDREN tabs

Info tab

Navigating the Info tab

Editing basic panel and customer information

State tab

Configuration tab

Navigating the Configuration tab