USER’S INFORMATION
LISTED
ISO 9001
Certified Quality
Management System
MANUAL
OUTDOOR SPLIT-SYSTEM
HEAT PUMP
MODELS: 13 & 14.5 SEER SERIES - 1 & 3 PHASE
1.5 TO 5 TONS
TABLE OF CONTENTS
CONTACT INFORMATION . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1
HOW YOUR HEAT PUMP WORKS . . . . . . . . . . . . . . . . . . . . . . . . . . 1
SYSTEM OPERATION . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .1
SETTING THE THERMOSTAT . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1
Fan Operation Selection . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .2
Heating Cycle . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .2
Cooling Cycle . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2
TO MAXIMIZE OPERATING EFFICIENCY . . . . . . . . . . . . . . . . . . . . . 2
HEATING CONSERVATION . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2
COOLING CONSERVATION . . . . . . . . . . . . . . . . . . . . . . . . . . . . .2
CARE OF SYSTEM . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2
COIL CARE . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .2
CARE OF FAN MOTORS . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .2
CONTACT INFORMATION
• Go to website at www.york.com click on “about us”, then click on “contact us” and follow the instructions.
• Contact us by mail:
Johnson Controls Unitary Products
Consumer Relations
5005 York Drive
Norman, OK 73069
FILTER CARE . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .3
OUTDOOR UNIT FINISH . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .3
CLEARANCES . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .3
POWER INTERRUPTION . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .3
Heating Season . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .3
Cooling Season . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .3
SERVICE CALLS . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .3
PARTS INFORMATION . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .3
CHARACTERISTICS OF HEAT PUMPS . . . . . . . . . . . . . . . . . . . . . . .3
A CONSTANT HEAT . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .3
WATER RUN-OFF . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .3
OUTDOOR COIL DEFROSTING . . . . . . . . . . . . . . . . . . . . . . . . . . .3
LIMITED WARRANTY . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .4
This Heat Pump has been specially developed and built as a heat pump
to meet the dual needs of heating and cooling. It’s not just an air conditioner with extra parts. That’s why you can rely on efficient, trouble-free
operation.
Your system is fully automatic. Set the thermostat and forget it. And it’s
automatically protected from damage by voltage fluctuations or excessive heating or cooling demands.
Your split system heat pump consists of two units - one installed outdoors and one installed indoors. The indoor unit may be installed in a
basement, attic, or crawl space.
HOW YOUR HEAT PUMP WORKS
If your hand is wet and you blow on it, it feels cool because some of the
moisture is evaporating and becoming a vapor. This process requires
heat. The heat is being taken from your hand, so your hand feels cool.
That’s what happens with a heat pump. During the cooling cycle, your
system will remove heat and humidity from your home and will transfer
this heat to the outdoor air.
During the heating cycle, your system will remove heat and humidity
from the outdoor air and will transfer this heat to your home. This is possible because even 0°F outdoor air contains a great deal of heat.
Remember that your heat pump doesn’t generate much heat, it merely
transfers it from one place to another.
SYSTEM OPERATION
Your thermostat puts full control of the comfort level in your home at
your fingertips. DO NOT switch your thermostat rapidly ON and OFF or
between HEAT to COOL. This could damage your equipment. Always
allow at least 5 minutes between changes.
SETTING THE THERMOSTAT
Although thermostats may vary widely in appearance, they are all
designed to perform the same basic function: to control the operation of
your air conditioning or heat pump system. Regardless of size or shape,
each thermostat will feature a temperature indicator; a dial, arm, or
push button for selection of the desired temperature; a fan switch to
choose the indoor fan operation; and a comfort switch for you to select
the system mode of operation.
Only approved thermostats have been tested and are fully compatible
with this equipment. Please be aware that many different thermostats
operate on batteries or “power stealing” principals. These types of thermostats can not be supported as trouble free when used with this product.
A complete operating instruction is provided by the manufacturer for
each thermostat. Familiarize yourself with its proper operation to obtain
the maximum comfort with minimum energy consumption.
If your system has been designed to allow both cooling and heating
operation, you may have either a manual change-over type, or a programmable electronic type thermostat.
Manual change-over simply means that the comfort switch must be
manually positioned every time you wish to switch from the cooling to
heating or heating to cooling modes of operation.
The computerized electronic thermostat is actually a sophisticated electronic version of a manual change-over type. This thermostat includes
features which allow “set-back” temperature variations for periods of
sleep, or while you are away during the day, and means energy savings
for you. The thermostat also features a digital clock.
126874-UUM-I-0409
126874-UUM-I-0409
The main power to the system must be kept ON at all times to
prevent damage to the outdoor unit compressor. If necessary,
the thermostat control switch should be used to turn the system
OFF. Should the main power be disconnected or interrupted for
8 hours or longer, DO NOT attempt to start the system for 8
hours after the power has been restored to the outdoor unit. If
heat is needed during this 8 hour period, use emergency heat.
Fan Operation Selection
A multi-position fan switch allows you to choose the type of fan operation of the indoor fan.
AUTO - With the thermostat fan switch set to AUTO, the fan will run
intermittently as required for either heating or cooling. This position will
provide the lowest operating cost. If you purchased one of our thermostats, they have an Intelligent fan mode which continually circulates the
air during occupied modes or when you are at home, and can cycle the
fan during unoccupied mode or during the night while you sleep to further conserve energy.
ON - If the fan switch is set to ON, the indoor fan will not shut off. However, the system will still operate as required by room temperatures.
This provides continuous air filtering and more even temperature distribution throughout the house, which is especially useful in houses with
basements.
Usually during spring and fall, when neither heating nor cooling is
required, you may want to run only the fan to ventilate, circulate, and filter the air in your home or building. Set the comfort control switch to
OFF and the fan switch to ON. Be sure to return the switches to their
original positions for normal operation.
Heating Cycle
With the thermostat in the heating position, and the outdoor temperature in the range of 20 to 30° or below, the outdoor unit will generally run
100%of the time.
All systems can be equipped with balance point control to provide even
more efficient operation. This control will prevent the electric heater
from being energized when the outdoor air is above some predetermined temperature setting (0 to 45°F). At higher temperatures, your
system will provide all the heat your home will ever need. At lower temperatures, the auxiliary heat will be energized to keep your home comfortable.
When the outdoor air is cool and moist, frost may form on the surface of
your outdoor coil. When this frost builds to a certain point, your system
will switch to a defrost cycle. Although you may feel cooler air coming
from your registers, DO NOT adjust your thermostat. The frost will melt
quickly, and your system will return to normal operation automatically.
Cooling Cycle
Switch your thermostat to cool.Select a comfortable thermostat temperature setting, typically between 75 and 80°. Comfort sensations vary
with individuals. The lower the indoor temperature desired, the greater
will be the number of hours your unit must operate.
Set your thermostat 2 or 3°F below normal several hours before entertaining large groups during hot weather. People give off considerable
heat and moisture.
On an extremely hot day, the indoor temperature may rise 3 to 6°F
above the thermostat setting. Properly selected equipment does not
have the capacity to maintain a constant indoor temperature during the
peak load. Over-sizing your system to handle this peak load is not practical because the oversized system would operate much less efficiently
at all other conditions.
TO MAXIMIZE OPERATING EFFICIENCY
HEATING CONSERVATION
For the most efficient operation, keep storm windows and doors closed
all year long. They not only help insulate against heat and cold, but they
also keep out dirt, pollen and noise.
Closing drapes at night, keeping fireplace dampers closed when not in
use, and running exhaust fans only when necessary will help you to
retain the air you have already paid to heat.
Keep lamps, televisions, or other heat producing sources away from the
thermostat. The thermostat will sense this extra heat and will not be
able to maintain the inside temperature to the desired comfort level.
COOLING CONSERVATION
To comfortably cool your home, your heat pump must remove both heat
and humidity. Don’t turn your system off even though you will be away
all day. On a hot day, your system may have to operate between 8 to 12
hours to reduce the temperature in your home to a normal comfort level.
Keep windows closed after sundown. While the outdoor temperature at
night may be lower than indoors, the air is generally loaded with moisture which is soaked up by furniture, carpets, and fabrics. This moisture
must be removed when you restart your system.
The hotter the outside temperature, the greater the load on your system. Therefore do not be alarmed when your system continues to run
after the sun has set on a hot day. Heat is stored in your outside walls
during the day and will continue to flow into your home for several hours
after sunset.
Use your kitchen exhaust fan when cooking. One surface burner on
HIGH requires one ton of cooling. Turn on your bathroom exhaust fan
while showering to remove humidity. However, exhaust fans should not
be run excessively. It would decrease efficiency by removing conditioned air.
You can also help your system in the summer by closing drapes or
blinds and by lowering awnings on windows that get direct sunlight.
CARE OF SYSTEM
IMPORTANT: The Owner/user should not attempt to disassemble the
equipment nor perform the periodic maintenance unless they are experienced and qualified to do so.
A periodic inspection, cleaning, lubrication and adjustment of your heatpump is available from your dealer. Be sure to ask him about this
service.
For those who prefer to do-it-yourself, follow the instructions below to
care for your system.
COIL CARE
Keep the outdoor unit free of loose snow, foliage, grass clippings,
leaves, paper, and any other material which could restrict the proper air
flow in and out of the unit. The coil may be vacuumed to remove any
debris from between the fins. However, don’t knock ice off the outdoor
unit’s coil surface following an ice or severe snowstorm. The blows
could mash the coil fins shut (blocking air passage), or break the refrigerant tubing allowing the refrigerant to escape.
If the coil becomes excessively dirty, turn the main disconnect switch to
OFF and wash the coil with your garden hose. Avoid getting water into
the fan motor and control box. Flush dirt from base pan after cleaning
the coil.
CARE OF FAN MOTORS
Some fan motors are provided with lubrication ports. Inspect your
indoor and outdoor units to determine whether or not lubrication ports
are provided.
2 Johnson Controls Unitary Products
126874-UUM-I-0409
The fan motor is shipped with an oil supply which will last for several
years under normal operating conditions. After this time, each motor
bearing should be oiled with 10-15 drops (approximately 1/4 teaspoon)
of SAE 20 non-detergent electric motor oil or automobile oil. DO NOT
use definite purpose oils such as sewing machine, cleaning, rust preventative, cutting, household, etc.
SCHEDULE FOR RELUBRICATION
Running Hours
Per Day
0-8 Every 5 Yrs. Every 4 Yrs.
9-16 Every 4 Yrs. Every 3 Yrs.
17-24 Every 3 Yrs. Every 2 Yrs.
If your system is an Add-on type, (installed in conjunction with a standard furnace) inspect your furnace blower motor and care for it in the
same way.
PROBLEM CHECK ACTION TO TAKE FAULT CODE
1. Thermostat for proper settings. Set thermostat to proper setting. -
2. Circuit breakers and fuses. Reset circuit breakers - Replace blown fuses. -
No Heat
or
Cooling
Wet on Floor
or in Furnace
3. Check outdoor unit for dirty coil (Cooling). Clean coil, see COIL CARE section. 2
4. Outdoor unit for snow accumulation. (Heating). Remove loose snow only. 3
5. Indoor unit for dirty filter (Heating). Clean or replace, see FILTER CARE section. 2
6. Emergency heat light status on thermostat. Check 1 - 5, call qualified service person. 2
Normal Dirty
Do not over oil
Light on = Malfunction Check 1 - 5, call qualified service person. -
Light flashing = Malfunction Check 1 - 5, call qualified service person with fault code. -
Condensate drain and “P” trap Remove blockage, usually mold or fungus. -
Environment
TROUBLESHOOTING GUIDE
FILTER CARE
Inspect the air filter(s) at least once a month. If they are dirty, wash
reusable filters with a mild detergent per manufacturer’s recommendations. Replace disposable filters with new filters.
Install the clean filters with “air flow” arrow in the same direction as the
air flow in your duct. Filters should be clean to assure maximum efficiency and adequate air circulation. Drapes, furniture or other obstructions blocking your supply and return air grilles will also decrease
efficiency.
OUTDOOR UNIT FINISH
If you wish to maintain the finish of the outdoor unit, it can be polished
with car wax. It is recommended the unit be cleaned with soap and
water prior to waxing.
CLEARANCES
The minimum clearances shown below must be maintained should any
patio or yard improvements be done around the outdoor unit.
Top 60” (1.52 m) Sides 12” (30.5 cm)
Rear 12” (30.5 cm) Front* 24” (61 cm)
* Service access panel
POWER INTERRUPTION
When ice, snow, wind storms, etc. disrupt electrical power supply to
your house, proceed as follows:
Heating Season
1. Switch thermostat to emergency heat.
NOTE: There will be no heat available until power is re-established.
2. Leave on emergency heat for at least 8 hours after electrical
power is re-established if the power was off more than 8 hours.
3. Switch thermostat back to heating or auto.
Cooling Season
1. Switch thermostat to OFF position.
2. Do not switch to cooling or auto until electrical power has been reestablished for 8 hours if the power was off more than 8 hours.
SERVICE CALLS
There are a few instances where you can avoid unnecessary service
calls. (See Troubleshooting Guide above). Some models provide fault
codes. The flashing light on the system thermostat is capable of providing you with time and money saving information. The fault code numbers listed can be handled by taking the corrective action indicated. Call
qualified service person if displaying fault code numbers not listed.
PARTS INFORMATION
Replacement parts are available from local contractor/dealers or the
nearest distribution center.
CHARACTERISTICS OF HEAT PUMPS
A CONSTA NT HEAT
Heat pumps have a noticeable cooler supply air temperature than furnaces. The common practice of over-sizing furnaces contributes to an
“off-and-on again” operation with short blasts of hot supply air. The heat
pump system is sized more closely to the heating needs of your home.
Heat is supplied at a lower temperature over a longer period of time to
provide a more constant heat, and it may give you the impression that
your system “never stops running”.
WATER RUN-OFF
During the heating cycle, in mild weather you may notice water running
off the outdoor coil. Moisture from the air is condensed on the outside
surface of the coil where it gathers and runs off. No need for alarm, your
unit has not sprung a leak!
OUTDOOR COIL DEFROSTING
At certain outdoor conditions (low temperature, high humidity), frost
may build up on the coil of the outdoor unit. In order to maintain heating
efficiency, the system will automatically defrost itself. Steam rising from
the outdoor unit is normal and is an indication of proper operation. The
vapor cloud will only last for a few minutes. When the defrost cycle is
completed, the system will automatically switch back to heating. Auxiliary heat is automatically energized to maintain comfort during defrost.
Johnson Controls Unitary Products 3
Limited Warranty
Johnson Controls Unitary Products (hereinafter “Company”) warrants this product to be free from defects in factory workmanship and material under normal use and
service and will, at its option, repair or replace any parts, without charge, subject to the exclusions below, that prove to have such defects according to the terms outlined
on this warranty. This warranty covers only the equipment described by the Product Model Number and Serial Number on the equipment or listed on the Warranty Registration Card and applies only to products installed in the United States or Canada.
FOR WARRANTY SERVICE OR REPAIR:
Contact the installer or a Company dealer. You may find the installer’s name on this page or on the equipment. You can also find a Company dealer online at
www.yorkupg.com. For help finding a servicing dealer, contact: Johnson Controls Unitary Products, Consumer Relations, 5005 York Drive, Norman, OK 73069. Or, by
phone 877-874-7378. All warranty service or repair will be performed during regular business hours, Monday through Friday 9:00am-5:00pm.
PRODUCT MODEL NO. ________________________ INSTALLATION DATE _______________________
NIT SERIAL NO. ___________________________ I NSTALLING DEALER _____________________________
U
FOR PRODUCT REGISTRATION: For your benefit and protection, return the Warranty Registration Card to Company promptly after installation. This will initiate the
warranty period and allow us to contact you, should it become necessary. This warranty extends only to the original consumer purchaser and is nontransferable. For this
warranty to apply, the product must be installed according to Company recommendations and specifications, and in accordance with all local, state, and national codes;
and the product must not be removed from its place of original installation. The warranty period for repair or replacement parts provided hereunder shall not extend beyond
the warranty period stated below. In the absence of a recorded Warranty Registration Card, the warranty period will begin upon product shipment from Company. If you
are unaware of the date the warranty became effective, contact Company at 877-874-7378 or visit www.upgproductregistration.com. You can register your product online
at www.upgproductregistration.com or by returning the Warranty Registration Card on the back page of this packet.
The warranty period in years, depending on the part and the claimant, is as shown in the chart below.
Air contionner / Heat pump
THGD 5 years 5 years
CMB, CZB, CZE, TCGF, YCHD, YMB, YZB, YZE, YZH, TCGD, THRD, YHJD, YHJF
AL3A, AL3B, AL5B, HL3A, HL3B, HL5B, HL8B, TCGD, LHJD, LHJF
AC3A, AC3B, AC5B, HC3A, HC3B, HC5B, HC8B, TCGD, CHJD, CHJF
1
All 3 phase condensing units have 5-year compressor and 1-year parts.
†To qualify for the extended 10-year parts warranty, the unit must be registered online at www.upgregistration.com within 90 days of installation. (R-410A units only)
Company strongly recommends regular periodic preventative maintenance on this equipment. The person most familiar with the equipment in your HVAC system is a
Company dealer. The Company dealer can ensure your maintenance program meets the conditions of the “Company Warranty”, maximize the efficiency of the equipment,
and service your unit within the mandated guidelines with regard to unlawful discharge of refrigerants into the atmosphere.
EXCLUSIONS
This warranty does not cover any:
S
1.
hipping, labor, or material charges.
2. Damages resulting from transportation, installation, or servicing.
D
3.
amages resulting from accident, abuse, fire, flood, alteration, or acts of God (tampering, altering, defacing or removing the product serial number will serve to void
this warranty).
4.
amages resulting from use of the product in a corrosive atmosphere.
D
5. Damages resulting from inadequacy or interruption of electrical service or fuel supply, improper voltage conditions, blown fuses, or other like damages.
6.
leaning or replacement of filters.
C
7. Damages resulting from failure to properly and regularly clean air and/or water side of condenser and evaporator.
8.
amages resulting from: (I) freezing of condenser water or condensate; (II) inadequate or interrupted water supply; (III) use of corrosive water; (IV) fouling or
D
restriction of the water circuit by foreign material or like causes.
9.
amages resulting from operation with inadequate supply of air or water.
D
10. Damages resulting from use of components or accessories not approved by Johnson Controls Unitary Products (vent dampers, etc.).
11.
ncrease in fuel or electric cost.
I
1
compressor other parts
Residential applications only
10 years 5 or 10 years†
THIS WARRANTY IS IN LIEU OF ALL OTHER WARRANTIES, EXPRESSED OR IMPLIED, INCLUDING THE IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE.
SOME STATES DO NOT ALLOW THE DISCLAIMER OF IMPLIED WARRANTY, SO THAT THE ABOVE DISCLAIMER MAY NOT APPLY TO YOU.
SOME STATES ALLOW ONLY A PARTIA
DURATION OF THE EXPRESS WARRANTY. IN SUCH STATES, THE DURATION OF IMPLIED WARRANTIES IS HEREBY EXPRESSLY LIMITED TO THE
DURATION OF THE EXPRESS WARRANTY ON THE FACE HEREOF.
IN NO EVENT, WHETHER AS A RESULT OF BREACH OF WARRANTY OR CONTRACT, TORT (INCLUDING NEGLIGENCE) STRICT LIABILITY OR
OTHERWISE, SHALL JOHNSON CONTROLS UNITARY PRODUCTS BE LIABLE FOR SPECIAL, INCIDENTAL, OR CONSEQUENTIAL DAMAGES, INCLUDING BUT NOT LIMITED TO LOSS OF USE OF THE EQUIPMENT OR ASSOCIATED EQUIPMENT, LOST REVENUES OR PROFITS, COST OF SUBSTITUTE EQUIPMENT OR COST OF FUEL OR ELECTRICITY. THE ABOVE LIMITATIONS SHALL INURE TO THE BENEFIT OF JOHNSON CONTRO
NITARY PRODUCTS’ SUPPLIERS AND SUBCONTRACTORS.THE ABOVE LIMITATION ON CONSEQUENTIAL DAMAGES SHALL NOT APPLY TO
U
INJURIES TO PERSONS IN THE CASE OF CONSUMER GOODS.
SOME STATES DO NOT ALLOW THE EXCLUSION OR LIMITATION OF LIABILITY FOR CONSEQUENTIAL OR INCIDENTAL DAMAGES, OR FOR
STRICT LIABILITY IN TORT, SO THAT THE ABOVE EXCLUSIONS AND LIMITATIONS MAY NOT APPLY TO YOU.
JOHNSON CONTROLS UNITARY PRODUCTS DOES NOT ASSUME, OR AUTHORIZE ANY OTHER PERSON TO ASSUME FOR JOHNSON CONTROLS
UNITARY PRODUCTS, ANY OTHER LIABILITY FOR THE SALE OF THIS PRODUCT.
THIS WARRANTY GIVES YOU SPECIFIC LEGAL RIGHTS. YOU MAY ALSO HAVE OTHER RIGHTS WHICH VARY FROM STATE TO STATE.
MITATION ON IMPLIED WARRANTIES TO LIMIT THE DURATION OF IMPLIED WARRANTIES TO THE
L LI
REV 09/09
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