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User Instruction Manual
Hoyer® HPL500
To avoid injury, read user manual prior to use.
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Hoyer
HPL500
Contents
1. Introduction: About Your Lift ...............................................................................................3
2. Assembly & Commissioning Instructions ........................................................................... 4
3. Safety Precautions ............................................................................................................ 7
4. Smart™ Monitor & Handset ............................................................................................... 9
5. Operating Instructions ..................................................................................................... 13
6. Charging Instructions ...................................................................................................... 16
7. Maintenance Schedule & Daily Check List ...................................................................... 17
8. Technical Specications .................................................................................................. 19
9. Warranty ..........................................................................................................................22
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1. Introduction: About Your Li
Each HPL500 lift is fully assembled, load tested and certified before being packed/shipped.
The packing consists of a strong, purpose built carton that is used for both export and domestic
markets to ensure the safe arrival of the lift. Documents are supplied and packed with each lift
and should be kept safely for future reference.
• TEST CERTIFICATE • USER MANUAL
The TEST CERTIFICATE is an important document and should be kept for reference purposes.
To properly maintain your lift please refer to the maintenance schedule included in this docu-
ment. If you are at all unsure what your country’s servicing requirements are, please check with
your dealer and/or a local government agency.
Statement of Intended Use
The intended use of this lifting device is for the safe lifting and transfer of an individual from
one resting surface to another (such as a bed to a wheelchair). Joerns Healthcare recom-
mends that the transfer of a patient is fully risk assessed and conducted safely over a short
distance only.
The Hoyer HPL500 is suitable for patients in the SITTING, SITTING/RECUMBENT and
RECUMBENT positions.
Hoyer
HPL500
®
The Hoyer HPL500 is an electrically operated patient lift, designed to support and promote safe
patient handling and transfer for both the patient and carer.
The Hoyer HPL500 lift incorporates a 6-point cradle, loop style spreader bar, as standard and
is designed to be used in conjunction with the Hoyer range of slings. The examples of slings
suitable for use with this device are listed as follows:
• Hoyer Quickfit • Hoyer Access
• Hoyer Full Back • Hoyer Comfort
• Hoyer Quickfit Deluxe
• Hoyer Long Seat
Expected Service Life
The HPL500 lift is designed and tested for a minimum service life of seven (7) years, subject to
the use and maintenance procedures stated in this manual. Use, other than in accordance with
these instructions, may compromise service life.
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Hoyer
HPL500
2. Assembly and Commissioning Instructions
Place the carton in a clear working area and open carefully. The carton contains:
• Main wheeled chassis • Documents
• Mast and boom assembly • Battery charger
• Two battery packs • Hand control
1. Remove all the parts from the carton and place on the floor, taking care to protect the
finish from damage.
WARNING
Some of the parts are heavy and will need to be lifted with care. You may need
assistance with the heavier assemblies.
2. Apply the rear castor brakes by pushing the brake levers (Fig. 1) downwards.
3. Fit the mast assembly to the chassis. The mast is located into the rectangular socket on
the top center of the chassis. (Fig. 1 - manual leg model shown).
WARNING
Avoid trapping fingers. Keep fingers away from the end of the mast when inserting
into the socket.
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Mast Assembly
Brake Lever
Mast Locking Knob
4. When the mast is fully engaged within the socket, turn the mast locking knob (Fig. 1)
clockwise, until fully tightened.
Rectangular Socket
Brake Lever
WARNING
Full engagement of the mast is indicated by the label on the side of the mast.
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Fig. 1
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5. Electric Leg Operation: There is some minor assembly required in order to connect the
leg actuator to the leg adjustment mechanism. Gently swing the actuator into place over the
leg pivot bracket ensuring the corresponding holes are in alignment. Insert the clevis pin,
ensuring the plastic wear washers remain in place. To finish, fit the spring clip through the
hole in the clevis pin and confirm secure attachment (Fig. 2).
Spring clip
Clevis pin
Fig. 2
Hoyer
HPL500
®
Foot Pedal Leg Operation: If your lift is fitted with foot pedal operated legs, release the
brakes and confirm they open and close satisfactorily by operating the push pedals (Fig. 3).
Hold onto the push handle for stability.
Push Pedal (Open)
Push Pedal (Close)
Fig. 3
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Hoyer
HPL500
6. Clip the battery onto the control box and ensure the red emergency stop button, located
on the controller is in the out (ON) position by turning clockwise (Fig. 4).
Emergency Stop
Button
Redundant Control
(Emergency Lower)
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Electric Leg
Redundant Control
(Legs Open)
(Model dependent)
Electric Leg
Redundant Control
(Legs Close)
(Model dependent)
Fig. 4
7. Push the UP and DOWN buttons on the hand control and confirm the boom will raise and
lower accordingly (Fig. 5).
NOTE: If your lift incorporates electric leg operation, confirm the legs open and close by
pushing the OPEN and CLOSE buttons on the hand control.
UP (Raise)
DOWN (Lower)
Legs Open
(Model dependent)
Legs Close
(Model dependent)
Fig. 5
8. The lift is now ready for use.
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3. Safety Precautions
Please read and follow the safety precautions listed below. The operation and use of Hoyer
patient lifts is simple and straightforward. Following these few basic safety precautions will
make lifting operations easy and trouble free.
READ AND UNDERSTAND THE USER INSTRUCTION MANUAL BEFORE USING THE
HOYER HPL500 LIFT
WARNING: Important safety information for hazards that might cause serious injury.
CAUTION: Information for preventing damage to the product.
NOTE: Information to which you should pay special attention.
WARNING
• DO NOT lift a patient unless you are trained and competent to do so.
• ALWAYS carry out the DAILY CHECK LIST located towards the end of the manual
before using the lift.
• DO NOT exceed the safe working load of the lift.
• ALWAYS plan your lifting operations before commencing.
• ALWAYS familiarize yourself with the operating control and safety features of a lift
before lifting a patient.
• DO NOT use a sling unless it is recommended for use with the lift.
• ALWAYS check the sling is suitable for the particular patient and is of the correct
size and capacity.
• NEVER use a sling, which is frayed or damaged.
• ALWAYS fit the sling according to the instructions provided (user instructions).
• ALWAYS check the safe working load of the lift is suitable for the weight of the
patient.
• ALWAYS carry out lifting operations according to the instructions in the user
manual.
• NEVER disconnect or bypass a control or safety feature because it seems easier to
operate the lift.
• ALWAYS lock the wheels when lifting from the floor.
• DO NOT attempt to manoeuvre the lift by pushing on the mast, boom or patient.
• ALWAYS manoeuvre the lift with the handle provided. A foot push pad is also
provided.
• DO NOT push a loaded lift at speeds, which exceed a slow walking pace (2.6 ft/sec).
• DO NOT push the lift over uneven or rough ground. Particularly if loaded.
• DO NOT attempt to push/pull a loaded lift over a floor obstruction.
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HPL500
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HPL500
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WARNING
• NEVER force an operating/safety control. All controls are easy to use and do not
require excessive force.
• DO NOT park a loaded lift on ANY sloping surface.
• DO NOT use electric lifts in a shower.
• DO NOT use or store a lift in a wet or corrosive environment such as shower, bath
or pool locations.
• DO NOT charge batteries in a bathroom or shower room.
• DO NOT place or store batteries under direct sunlight or near a heat source.
• YOUR lift is for patient lifting. DO NOT use it, or allow it to be used, for any other
purpose.
• DO NOT bump the lift down steps, loaded or unloaded.
• DO NOT attempt to negotiate a loaded lift on a slope, which exceeds 1:12
(approximately 5 degrees)
• DO NOT attempt to negotiate a slope without a second helper being present.
• DO NOT use a loaded lift on thick pile carpet.
• NEVER operate the lift with loose or missing parts or fasteners.
• INSPECT all precautionary labels on the lift. Order and replace all labels that cannot
be easily read.
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4. Smart Monitor & Handset
Emergency Stop Button
Detachable Battery
Pack
Hoyer
HPL500
®
Smart Monitor
Emergency Raise & Lower
Redundant Controls
Legs Open / Close
Redundant Controls
Actuator
Handset
Connection
Socket
Handset
Connection
Plug
Actuator
Connection
Socket
Raise & Lower
Buttons
Legs Open /
Close Buttons
Handset
LCD
Information
Screen
Fig. 6
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Hoyer
HPL500
Intended Use:
The Hoyer Smart Monitor is a control system for Hoyer Mobile Lifts. The Smart Monitor stores
useful servicing information about the lift that can be recalled when required. This servicing
information includes:
• Number of patient lift cycles
• Total work done by actuator
• Number of lift overloads (attempted lifts above the safe working load)
• Number of days since last service interval
The Hoyer Smart Monitor contains a microprocessor inside making it possible to read out
service data via the on-board LCD screen.
Features:
• Data collection in the control box with data display via LCD screen
• Work counter
• Intelligent cycle counter
• Service indicator
• Service interval indicator
• Overload information
• 4 step battery indicator
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Benefits:
• Improved safety for both patient and carer
• Accurate service data available at the touch of a button
• Optimised product life time
• Ease of maintenance for engineers and service technicians
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LCD Display Screen:
The Hoyer Smart Monitor has the option to read out information via the LCD display screen. It is
possible to read out total lifting cycles, total work done, overloads and number of days since last
service, which can be used to quickly and easily evaluate the condition of the lift actuator (Fig. 7).
This information is accessed by a ½ second press on the ‘RAISE’ button on the User handset or
redundant ‘RAISE’ button on the Smart Monitor.
Total Lifting Cycles
Total Work Done (Amps * Seconds)
Number of Overloads
Number of Days (since last service) /
Fig. 7
Number of Days (between services)
Service & Usage Information:
When it is time for a service, the service symbol will appear on the
display (Fig. 8). In addition, when the user handset is activated,
the Smart Monitor will give an audible signal giving notice to users
that a PM check is recommended (see recommended maintenance
schedule later in this manual).
Fig. 8
The service symbol will be displayed each time the raise or lower
keys are depressed on the user handset.
To reset the service interval to one year, depress the raise and lower
buttons simultaneously for ve seconds.
Hoyer
HPL500
®
Fig. 9
If the lift stops because of an overload (an attempt to lift more than the
safe working load) the overload symbol will appear on the LCD display
(Fig. 9) and the lift will cease to operate until the additional load
(above the SWL) has been removed.
WARNING
If the LCD display screen on your Smart Monitor has recorded
an overload, Joerns Healthcare recommend that ALL routine daily
checks are carried out on the lift prior to further use (for a list
of daily checks, please refer to your lift user manual). Joerns
Healthcare also recommend that you contact your authorized
Hoyer service provider for additional guidance.
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HPL500
On-Board Redundant Controls:
On-board redundant controls enable the lift to be raised or lowered in the
event of an emergency (Fig. 10).
Fig. 10
If your lift incorporates powered leg positioning, there are redundant
controls to both open and close the legs. (Fig 11).
Fig. 11
Battery Information:
The display showing full battery means that the battery is fully charged
and the lift is ready for use (Fig. 12).
Fig. 12
The display indicates the battery is at 25-50% and charging is
recommended (Fig. 13).
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Fig. 13
The display indicates the battery is below 25% and requires charging. At
this state, the control box will provide an audible alert when a button is
pressed (Fig. 14).
Fig. 14
The empty battery symbol showing on the display indicates the
battery needs charging. At this stage, some of the functionality
of the lift is lost and it is only possible to drive the lifting arm
down. The symbol will switch between the two pictures for 10
seconds (Fig.15.). Permanent damage to the battery is likely to
Fig. 15
occur with continued battery depletion to this state.
WARNING
To avoid possible permanent damage to the battery, the battery should be placed on
charge as soon as the display indicates the half empty battery symbol (Fig. 14).
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5. Operating Instructions
1. Leg adjustment: The legs on the Hoyer HPL500 can be opened to enable access around
armchairs, wheelchairs and other furniture. For transferring and negotiating narrow doorways and passages, the lift legs should be in the closed position.
Electric Leg Operation: Simply press the appropriate button on the hand control in order
to open or close the legs. You may also use the redundant control soft keys located on the
front of the control box above the LCD display screen.
Foot Pedal Leg Operation: Simply operate the push-pads, located at the lower/rear
of the mast. To open the legs, simply depress the LEFT push-pad. To close the legs,
depress the RIGHT push-pad.
In either case, the adjustment can be carried out with the patient in the lift.
2. Castors and braking: The lift has two braked castors which can be applied for parking.
When lifting, the castors should be left free and unbraked. The lift will then be able to
move to its center of gravity. If the brakes are applied, it is the patient that will swing to the
center of gravity and this may prove disconcerting and uncomfortable.
3. Direction of travel (Forward motion): The Hoyer
HPL500 is designed to be pushed forwards using the
integrated push-handle.
Hoyer
HPL500
®
Fig. 16
4. Straight line steering (where fitted): One of the rear castors is fitted with a straight line
steering device. To engage the device simply swing the ‘U’ shaped bar over the rear castor. The device will automatically engage as you move off.
5. Raising and lowering the boom: The movement of the boom is achieved by a powerful
electric actuator which is controlled by a simple hand control unit. The hand control has
two buttons with directional arrows RAISE and LOWER. The actuator stops automatically at
the limit of travel in both directions. The hand control plugs into a socket at the base of the
control box. There is a magnetic backing to the hand control which allows it to be “parked”
on the mast or boom when not in use.
6. Emergency stop: The red emergency stop button is located on the control box and is
activated by pressing in. This will cut all power to the lift and can only be reset by twisting
the button clockwise and releasing.
7. Redundant controls: The Hoyer HPL500 is fitted with raise and lower buttons on the
control box. These are located underneath the emergency stop button and can be used to
lower/raise the patient should the hand control fail.
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HPL500
8. Emergency lower: In the case of a complete electrical failure the electrical actuator
is fitted with a mechanical lowering device (RED BOSS). The device must be twisted
clockwise by hand to operate. A slow descent will commence. Repeat this process until
the patient has been safely lowered.
Fig. 17
WARNING
The emergency lowering device should only be used in the event of electrical
failure. It must not be used to lower the patient on a regular basis.
WARNING
If this feature is used, the lift MUST be subsequently checked out by a competent
technician.
WARNING
Continued use of the lift after using the emergency descent feature may
compromise the duty of care and safety of the patient.
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9. Batteries: The batteries are protected from deep discharge by a LOW VOLTAGE
ALARM. This will sound when the batteries need recharging and the hand control is being
operated. It will not sound independently of the hand control being operated. DO NOT
IGNORE THIS WARNING ALARM. Complete the lifting operation and place the battery on
charge (see charging instructions).
10. Slings: The selected sling is attached to the spreader bar hooks. Each sling is supplied
with instructions which should be followed carefully.
The Hoyer HPL500 is suitable for patients in the SITTING, SITTING/RECUMBENT and
RECUMBENT positions. The core slings suitable for these lifts are listed as follows:
• Hoyer Full Back • Hoyer Access
• Hoyer Quickfit • Hoyer Long Seat
• Hoyer Quickfit Deluxe
When selecting a sling from the Hoyer range, be sure to assess the suitability of the type of
sling for the patient to be lifted by conducting a thorough risk assessment prior to lifting.
NOTE: For detailed fitting instructions, please refer to the user guide supplied with each sling.
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WARNING
Joerns Healthcare recommends that slings be checked regularly and particularly
before each use for signs of fraying or damage. DO NOT use slings that are worn or
damaged.
WARNING
HOYER RECOMMENDS THE USE OF GENUINE HOYER PARTS. Hoyer sling and
lift products are designed to be compatible with one another. For country specic
guidance on sling use and compatibility, please refer to the sling label or contact
your local market distributor or Joerns Healthcare.
WARNING
Refer to maximum weight capacity of lift. Sling capacity is limited by the
maximum capacity of the lift.
Hoyer
HPL500
®
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HPL500
6. Charging Instructions
When the power pack needs charging it is removed from the lift and fitted to an off board
charging unit.
1. Remove the power pack from the lift. The pack is retained by a simple latch at the top of
the power pack. Lift the latch and the power pack will be released.
2. Fit the power pack to the charging unit. The location and latching of the power pack to the
charger is the same system as used on the lift.
3. Plug the charger mains plug into a suitable mains outlet and switch the mains supply ON.
4. Charging is automatic and will fully charge the batteries over a period of four (4) hours.
Note: Even if the charger is left plugged in for extended periods it will not allow the
batteries to overcharge.
a) Green Light - Indicates main power is on.
b) Yellow Light - Indicates battery is charging.
c) Battery will be fully charged when yellow light goes off.
Note: It is recommended that the battery be charged immediately upon receipt.
5. To return the lift to service, unplug the charger and remove the power pack from the
charger. Fit the power pack to the lift and make sure the latch holding the pack in place
is fully engaged. “Click” in place. The charging of Hoyer electric lifts is simple and
straightforward, but it is important to follow the charging instructions closely. Please
pay particular attention to the following points, they will help you avoid problems with
discharged batteries.
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WARNING
• The battery, charger, hand control and control box are NOT to be opened by
unauthorized personnel. (Contact your distributor for warranty and repairs).
• DO NOT touch battery/charger terminals.
• KEEP the batteries fully charged. Place the battery on charge whenever it is not in
use. If it is more convenient to do so, place on charge every night. The charger will
not allow the batteries to overcharge.
• NEVER run the batteries completely flat. As soon as the audible warning sounds,
complete the lifting operation in hand and place on charge.
• To avoid possible permanent damage to the battery, the battery should be placed on
charge as soon as the display indicates the half empty battery symbol.
• NEVER store the battery for long periods without regular charging throughout the
storage period.
• NEVER leave the battery pack connected with the charger unit unplugged.
• DO NOT leave the charger plugged in with no battery connected.
• NEVER disconnect the charger plug by pulling on the cable.
• BE CAREFUL not to trip over the charge lead.
• DO NOT charge batteries in a bathroom or shower room.
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7. Maintenance Schedule & Daily Checklist
All Hoyer products are designed for minimum maintenance, however some safety checks and
procedures are required. A schedule of DAILY tasks are detailed below. Daily checks and a
yearly service, inspection and test will ensure a lift is kept in optimum safe working condition.
A list of spare parts is available upon request.
DAILY CHECK LIST: Joerns Healthcare strongly recommends the following checks be
carried out on a daily basis and before using lift.
- MAKE sure the lift moves freely on its castors.
- MAKE sure the spreader bar is free to rotate and swing. Check the spreader bar is firmly
attached to the boom.
- ENSURE the mast is fully engaged into the mast slot and the mast is securely in place.
- EXAMINE the sling hooks on the spreader bar for excessive wear. If in doubt - do not use.
- MAKE sure the legs open and close correctly.
- OPERATE the hand control to confirm the boom raises and lowers satisfactorily.
- CONFIRM the lift is not giving a low battery indicator when the hand control is operated. If a
low battery is indicated, DO NOT use and place on charge immediately.
- Check the operation of the emergency stop button.
- EXAMINE slings for fraying or other damage. DO NOT use any sling if damaged or if the
sling shows signs of wear.
Hoyer
HPL500
®
MAINTENANCE
Joerns Healthcare recommends regular inspection and maintenance. Please refer to the chart
on the next page.
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Hoyer
HPL500
*THESE CHECKS SHOULD INCLUDE:
= Recommended
ü
1. SPREADER BAR: Check the spreader bar for freedom of rotation and
swing. Check for wear on the central pivot. Check for firm attachment to the
boom.
2. BOOM: Check the attachment of the boom to the mast. Make sure there is
only minimal side movement of the boom and the boom is free to rotate on
the boom bearing.
3. MAST: Check the operation of the mast-locking device. Make sure the mast
fully engages into the socket.
4. ACTUATOR: The actuator (two, if lift has optional electric legs) should
require no maintenance other than checking for correct operation and listening
for unusual noise.
5. CONTROL BOX/SMART MONITOR: Check the function of the emergency
stop button. Inspect the hand control socket for correct fitting. Check functioning
of the hand control. Check the redundant controls and confirm they operate as
intended.
6. BATTERIES: The batteries are housed in the power pack and should not
require maintenance other than the regular charging as detailed in the
charging instructions. Check that the connections remain clean.
7. LEG ADJUSTMENT: Check the legs operate in both full extensions (inward/
outward).
8. CASTORS: Check all castors for firm attachment to the legs. Check for free
rotation of the castor and the wheels.
9. CLEANING: Clean with ordinary soap and water and/or any hard surface
disinfectant. Harsh chemical cleaners or abrasives should be avoided as
these may damage the surface finish of the lift. Avoid wetting any of the
electrical parts.
10. BASE AND WHEELS: Ensure base is even and level (all four wheels are
on the floor).
11. SLINGS: Check for wear and fraying.
12. LUBRICATION: Lubricate pivot joints with a silicone based oil, including mast
and boom connections, pedal assembly, spreader bar joint (only if required).
13. HAND SET: Ensure plugged fully into controller.
14. QUICK RELEASE PIN: Ensure the pin is securely fitted before lifting.
15. HARDWARE: Check all nuts, bolts, screws and fasteners for excessive
wear and for tightness. Replace as required.
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Initially
Before
Use
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Annual
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8. Technical Specifications
Safe Working Load ...................................................................................... 500 lbs
Maximum Overall Length ............................................................................. 54.4 inches
Minimum Overall Length .............................................................................. 50.1 inches
Maximum Overall Height .............................................................................. 83.7 inches
Minimum Overall Height ............................................................................... 56.4 inches
Spreader Bar Maximum Height ................................................................... 76.0 inches
Spreader Bar Minimum Height ..................................................................... 20.5 inches
Height of Spreader Bar at Maximum Reach ................................................ 48.5 inches
Reach at Maximum Height* ......................................................................... 17.7 inches
Reach at Minimum Height* .......................................................................... 16.9 inches
Maximum Reach* ......................................................................................... 28.4 inches
Turning Radius ............................................................................................. 52.1 inches
Legs Open - External Width ........................................................................ 49.5 inches
Legs Open - Internal Width .......................................................................... 44.9 inches
Legs Closed - External Width ..................................................................... 27.4 inches
Legs Closed - Internal Width ....................................................................... 22.4 inches
Overall Height of Legs .................................................................................. 4.0 inches
Ground Clearance ........................................................................................ 0.6 inches
Front Twin Castors ....................................................................................... 75 mm
Rear Braked Castors .................................................................................... 100 mm
Weights
Mast, Base & Boom Assembly (Electrical Base) ......................................... 98.9 lbs
(includes 2 point spreader bar)
Mast, Base & Boom Assembly (Manual Base) ............................................ 100.8 Ibs
Power Pack .................................................................................................. 6.1 lbs
Total (Electrical Base) .................................................................................. 105 lbs
Total (Manual Base) ..................................................................................... 106.9 Ibs
* Measurement at 600mm per EN ISO 10535
All measurements are within +5/-5 degree of tolerance.
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HPL500
®
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HPL500
Electrical Specifications:
Batteries ................................................ 2 x 12 Volt rechargeable sealed lead acid type
Battery Capacity ................................... 2.9 Ampere hours
Charger Rated Input .............................100-240V AC/24 VDC 50/60 Hz. Max 400MA
Charger Rated Output...........................29.5 VDC. Max 19W
Electric Shock Protection:
Charger .................................................Class II (Double insulated)
Lift.......................................................... Internal Power Source
Degree of Shock Protection:
Charger .................................................Typ e B
Lift.......................................................... Type B
Environmental Conditions:
Outside this environment functionality and safety may be compromised.
Operating:
Temperature ......................................... 5°C to 40°C
Relative humidity ................................... 20% to 90% @ 30°C - not condensing
Atmospheric pressure ........................... 800 to 1060 hPa
Noise level ............................................. 55 dB
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Storage:
Temperature .......................................... -10°C to +50°C
Relative humidity ................................... 20% to 90% @ 30°C - not condensing
Atmospheric pressure ........................... 800 to 1060 hPa
IP Ratings:
Control Box ...........................................IPX4
Actuator ................................................. IPX4
Off Board Charger ................................ IPX5
Battery .................................................. IPX5
Handset ................................................ IPX4
Duty Cycles:
Actuator ................................................. 10% (2 min/18 min)
Battery .................................................. 10% (2 min/18 min)
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KEY SYMBOLS:
The following symbols are used on the charger, control unit and battery:
Type B equipment, as per EN 60601-1
Class 2 equipment
The disposal of the charging and control unit should not be mixed with general
household waste.
Hoyer
HPL500
®
The disposal of batteries should not be mixed with general household waste.
The disposal of electronics should not be mixed with general household waste.
For indoor use
ATTENTION, consult accompanying documents.
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Hoyer
HPL500
9. Warranty
The HPL500 lifts are guaranteed for a period of two years from the date of delivery against
defects in materials and workmanship under normal use and service. This warranty includes all
mechanical and electrical components.
Structural components on lifts are covered under warranty for a period of five (5) years from
the date of delivery.
Damage caused by use in unsuitable environmental conditions or failure to maintain the
product in accordance with user and service instructions is not covered. Any alteration,
modification or repair unless performed by or authorized in writing by Joerns Healthcare will
void this warranty.
Parts:
HoyerPro lifts contain various parts that wear from normal use. These parts, such as DC
batteries and casters are not covered under the two-year warranty but are covered for 90
days after date of delivery.
Joerns Healthcare’s obligation under this warranty is limited to supplying replacement parts,
servicing or replacing, at its option, any product which is found by Joerns Healthcare to be
defective.
Warranty replacement parts are covered by the terms of this warranty until the product’s
original warranty period expires.
When requested by Joerns Healthcare, parts must be returned for inspection at the
customer’s expense. Credit will be issued only after inspection.
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Service:
Most service requests handled by the facility Maintenance Department with assistance from
the Joerns Healthcare Product Service Department.
Most parts requested can be shipped next day air at the customer’s expense.
Should a technician be required, one will be provided by Joerns Healthcare, at our
discretion. Only the Joerns Healthcare Product Service Department can dispatch authorized
technicians.
This warranty is extended to the original purchaser of the equipment.
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Hoyer
HPL500
®
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Packing Check List:
o User Manual o Charger with Stand & Lead
o Test Certicate o Base Assembly
o Mast & Boom Assembly o User Handset
o Packaging Inserts o Battery Pack (2)
o ________________________
Checked for you by: ________________________________
Joerns Healthcare Inc.
2100 Design Road
Arlington, TX 76014
(T) 800-826-0270 • (F) 800-457-8827
www.joerns.com • email: info@joerns.com
© 2015, Joerns Healthcare • 6110244 Rev A • DCO15-0020
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