Thanks for choosing the JLCooper ION Compact Switcher Control Surface to use with your switcher. Out of
the box, this unit is designed to work with the Blackmagic Design ATEM Live Production Switchers. The ION
Compact Switcher Control Surface can work concurrently with the ATEM Software Control, the Broadcast
Panel and even other ION Compact Switcher Control Surfaces on the same network.
If you are using another switcher system, please refer to the section Configuring Your ION Compact Switcher
Control Surface For Other Systems.
Introduction
The ION Compact Switcher Control Surface is a control panel that allows essential control of the Blackmagic
Design ATEM Live Production Switchers in a compact, desktop package.
Supported Systems
The ION Compact Switcher Control Surface works with the following Blackmagic Design ATEM Live
Production Switchers using the ATEM Switchers 7.2 Update:
ATEM 2 M/E Broadcast Studio 4K
•
ATEM 2 M/E Production Studio 4K
•
ATEM 1 M/E Production Studio 4K
•
ATEM 1 M/E Production Switcher
•
ATEM Production Studio 4K
•
ATEM Television Studio
•
The ION Compact Switcher Control Surface has not been tested with the following Blackmagic Design ATEM
Live Production Switchers:
ATEM 2 M/E Production Switcher
•
ATEM Television Studio HD
•
ATEM Television Studio HD Pro
•
Features
Standalone control of supported Blackmagic Design ATEM Live Production Switchers without the need
•
for a separate computer.
Can work concurrently with the ATEM Software Control, the Broadcast Panel and even other ION
•
Compact Switcher Control Surfaces on the same network.
New Source Button Mapping allows you to rearrange the Program and Preview source buttons to suit your
•
needs.
Allows Program and Preview selection of external and internal sources.
•
Controls Cut, Mix, Dip,Wipe, DVE* and Stinger* transitions.
•
*(In ATEM Live Production Switchers that are capable of DVE and Stinger transitions)
Controls Mix Effects Bus 2.
•
(In ATEM Live Production Switchers that have two Mix/Effects busses)
Allows automatic and manual control of transitions using the dedicated hardware Transition Bar.
•
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ION Compact Switcher Control Surface
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Getting Started
Connecting your ION Compact Switcher Control Surface to your ATEM Live Production Switcher is rather
straightforward. The following two diagrams show the two most common scenarios.
Direct Connection
In this scenario, your ION Compact Switcher Control Surface is connected directly to your ATEM Live
Production Switcher with a standard Ethernet cable. This usually referred to as a “Cat5” cable. This can be
either a straight through cable or a crossover cable.
Connecting Through A Network
In this scenario, your ION Compact Switcher Control Surface is connected to your ATEM Live Production
Switcher through an Ethernet Switch or Hub with a standard Ethernet cable. This usually referred to as a
“Cat5” cable. This can be either a straight through cable or a crossover cable.
This may be a small isolated network or, it may be part of a larger network with other devices. This is also
how the system is connected if you are also using the ATEM Software Control running on a computer or a
Broadcast Panel.
(Optional)
Device
Device IP Address
Destination IP Address
Port
ATEM Switcher
192.168.10.240
--ION
192.168.10.11
192.168.10.240
9910
Computer running
ATEM Software Control
192.168.10.12
192.168.10.240
-
Recommended Network Settings for a Simple System
Device
Device IP Address
ION
192.168.10.249
Computer running
ION Configuration Utility
192.168.10.1
Recommended Network Settings for a Simple System
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ION Basic Setup
Your ION Compact Switcher Control Surface has an Ethernet port for communications. To use your ION
Compact Switcher Control Surface with your ATEM Live Production Switcher, you will need to configure the IP Address of your ION Compact Switcher Control Surface.
Recommended Settings For A Single Controller
Here is the recommended IP setting of a simple system with an ATEM Live Production Switcher, a single ION
Compact Switcher Control Surface and a computer running the ATEM Software Control application.
Connecting the ION for Configuration
To configure your ION Compact Switcher Control Surface, simply connect your ION directly to your
computer. You can also connect your ION Compact Switcher Control Surface to your computer through your
network.
You will need to configure the network settings on your computer as follows:
☛
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Entering Setup Mode
To place the ION Compact Switcher Control Surface in
configuration mode, press and hold the SHIFT button
during power up. Continue holding the SHIFT button
until the display shows Waiting for External IP
Data.
Using The Configuration Utility For Windows
Configuring the ION Compact
Switcher Control Surface is done with the ION Configuration Utility For
Windows. Simply download the
utility from the Downloads section of
the JLCooper website, install it and
launch it.
Configuring the ION
To configure your ION Compact Switcher Control Surface, launch the ION Configuration Utility For Windows
and enter the following information:
1. In the source Network Settings section, enter the desired IP address and port number you wish to
set for your ION Compact Switcher Control Surface.
2. Enter the IP address and port number of your ATEM Switcher. Note: normally, the port is 9910.
3. Enter the subnet mask of your network.
4. If necessary, enter the gateway address of your network.
5. Make sure the Mode is set to ATEM.
6. Click SEND in the source Network Settings section.
The ION Configuration Utility For Windows will
connect to the ION
Compact Switcher
Control Surface, upload
Control Surface will establish communications with the ATEM Switcher.
the network
configuration and
reboot the ION
Compact Switcher
Control Surface with the
new settings. If
everything is configured
correctly, the ION
Compact Switcher
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Using The Configuration Utility For MacOS
Configuration
Before configuring your ION, you may need to make a temporary change to your Mac’s Network Settings.
This is only necessary if your are configuring the ION. It is not required if you are updating the firmware.
Open System Preferences and go to the Network panel. In the sidebar, choose Ethernet. If the IP Address
does not start with 192.168.10 you will have to edit it.
First write down the current settings so that you can restore them later. Next set the Configure IPv4 popup to
Manually. Change the IP Address to 192.168.10.xxx where xxx is a three digit number between 1 to 255. It
should not be 249 and it should not match any other addresses of devices attached to your system.
The Subnet Mask should be 255.255.255.0. The Router may be left blank. Click on Apply.
After you have made changes to the configuration and sent those changes to the ION, you can restore your
Mac’s Network Settings. Go back to System Preferences > Network, and re-enter the settings you wrote
down earlier. Then click on Apply.
The ION must be placed into Configuration mode by pressing and holding the SHIFT button during power
up. Continue holding the SHIFT button until the display shows Waiting For External IP Data.
The Configuration Window is the first thing you will see after launching the application. It has three sections:
Network Settings, Illumination Settings and Source Button Mapping.
Network Settings
Here you enter the address and port
information for both the ION and the
ATEM. Normally the ATEM port is 9910.
Make sure Mode is set to ATEM. Click
on SEND. The ION will power down
and restart with the new settings.
NOTE: Every time you hit SEND in the
Configuration window, you must put the
ION back into Configuration Mode (hold
SHIFT while powering up) if you want to
make further settings changes.
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Using Your ION
Your ION Compact Switcher Control Surface duplicates many of the basic features of the ATEM Software
Control and Broadcast Panel. This manual assumes that you are familiar with using the ATEM Television
Studio or ATEM 1 M/E Production Studio 4K with the ATEM Software Control and/or Broadcast Panel. It also
assumes that you have ATEM Television Studio or ATEM 1 M/E Production Studio 4K connected to your
video sources and outputs.
For greater detail and the latest information, please consult the ATEM Live Production Switchers Installation And Operation Manual.
This manual was developed for the ATEM Television Studio and ATEM 1 M/E Production Studio 4K with
ATEM firmware version 7.2. If you are using a different firmware/hardware version in your ATEM Television
Studio or ATEM 1 M/E Production Studio 4K, some features covered in this manual may be different or not
be available in your system.
Mix Effects
The Source Names Display, Program buttons, Preview buttons and Shift button allow you
to select the sources that are switched to the Program and Preview Buses.
The ION Compact Switcher Control Surface controls the sources for Mix Effects Bus 1
and Mix Effects Bus 2. This is selected by pressing the ME2 button.
Note: Mix Effects Bus 2 of the ATEM switchers does not have downstream keyers. Because of
this, when the ME2 button is selected, the DSK buttons on the ION Compact Switcher Control
Surface have no effect.
Source Names Display
The Source Names Displays shows a
short description of the Program and
Preview buttons below it. These can
be the ATEM switchers external
inputs or internal sources (such as
Black, Color Bars, Media Players) or.
These labels can be modified in the
Settings menu of the ATEM Software
Control application.
When the SHIFT button is pressed,
the sources associated of the
Program and Preview buttons will
change to another set of sources. These are called Shifted Sources. The Source Names Displays will
change to display the current set of sources.
Beginning with v2.03 firmware, sources assigned to the Program and Preview buttons can be changed. To do
this, refer to the section on Input Source Assignments.
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Program Bus
The Program buttons are used to switch
sources to the Program Bus. The source
on the Program Bus is shown by a red
illuminated button.
Beginning with v2.03 firmware, sources assigned to the Program and Preview buttons can be changed. To do
this, refer to the section on Input Source Assignments.
Preview Bus
The Preview buttons are used to switch
sources to the Preview Bus. The source
on the Preview Bus is shown by a green
illuminated button. During a transition,
the Preview button illuminate red to
show that it is mixed into the Program
Bus.
Beginning with v2.03 firmware, sources assigned to the Program and Preview buttons can be changed. To do
this, refer to the section on Input Source Assignments.
SHIFT
The SHIFT button allows you to change the sources associated with the Program and
Preview buttons.
With the ATEM Television Studio, when the Shift button is off, the Program and Preview
buttons allow you to select external sources 1 - 6, Black and Color Bars. When the
SHIFT button is illuminated, the Program and Preview buttons allow you to select
Shifted Sources such as the Color Generators, Media Players and Downstream Keys.
With the ATEM 1 M/E Production Studio 4K, when the SHIFT button is off, the Program
and Preview buttons allow you to select external sources 1 - 8. When the SHIFT
button is illuminated, the Program and Preview buttons allow you to select Shifted
Sources such as Black, Color Bars, the Color Generators, and the Media Players.
With other ATEM switchers, the assignments of the Program and Preview buttons are listed in the tables on
the next page.
Default Program/Preview Button Assignments For Units With 16 And 20 Inputs
12345678Shift
Cam9
Cam10
MP1
MP2
Col1
Black
SSrc
(Pgm2)
Cam1
Cam2
Cam3
Cam4
Cam5
Cam6
Cam7
Cam8
ATEM 2 M/E Broadcast Studio 4K / ATEM 2 M/E Production Studio 4K
ATEM 2 M/E Production Switcher
ATEM 2 M/E Production Switcher
ATEM 2 M/E Production Switcher
Default Program/Preview Button Assignments For Unit With 10 Inputs
12345678Shift
Cam9
Cam10
MP1
MP2
Col1
Col2
Black
Bars
Cam1
Cam2
Cam3
Cam4
Cam5
Cam6
Cam7
Cam8
ATEM 1 M/E Production Studio 4K
ATEM 1 M/E Production Studio 4K
ATEM 1 M/E Production Studio 4K
Default Program/Preview Button Assignments For Units With 8 Inputs
12345678Shift
MP1
MP2
Col1
Col2
Black
Bars
Cam1
Cam2
Cam3
Cam4
Cam5
Cam6
Cam7
Cam8
ATEM Television Studio HD / ATEM Production Studio 4K
ATEM 1 M/E Production Switcher
ATEM Television Studio HD / ATEM Production Studio 4K
ATEM 1 M/E Production Switcher
ATEM 1 M/E Production Switcher
Default Program/Preview Button Assignments For Unit With 6 Inputs
12345678Shift
Col1
Col2
Black
Bars
Cam1
Cam2
Cam3
Cam4
Cam5
Cam6
MP1
MP2
ATEM Television Studio
ATEM Television Studio
ATEM Television Studio
ATEM Television Studio
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Default Program/Preview Button Assignments
Here are the default Program/Preview button assignments in the ION for various ATEM switchers. Beginning
with v2.03 firmware, sources assigned to the Program and Preview buttons can be changed. To do this,
refer to the section on Input Source Assignments.
Note: SSrc is Supersource. Pgm2 is the output of Mix/Effects Bus 2.
Pgm2 is only available to Mix/Effects Bus 1.
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Transition Control And Upstream Keyers
The ATEM switchersallow various ways to switch between sources. Your ION Compact Switcher Control
Surface allows you to quickly select the transition appropriate for the situation.
CUT
The CUT button allows you to perform an immediate transition between the sources on
the Program and Preview Busses. It does this irrespective of the Transition Type
selected.
AUTO
The AUTO button allows to perform an automatic, timed transition between the sources
on the Program and Preview Busses. It uses the selected transition (Mix, Dip or Wipe) at
the rate specified in the RATES menu. When the ION Compact Switcher Control Surface
is used with an ATEM switcher that supports DVE transitions, the ION Compact Switcher
Control Surface can also perform automatic, timed Stinger or DVE transitions.
During the Auto Transition, the AUTO button will illuminate red to indicate that a transition
is in process. The bargraph next to the T-Bar will show the progress of the transition.
T-Bar and T-Bar Indicator
The Transition Bar or T-Bar allows the operator to manually control a transition.
During a manual transition, the AUTO button will illuminate red to indicate that a
transition is in process. The bargraph next to the T-Bar will show the progress of
the transition.
When the ION Compact Switcher Control Surface is used with an ATEM switcher
that supports DVE transitions, the T-Bar can manually control the DVE transition.
Note: The ATEM switchers do not allow manual control of Stinger transitions.
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Transition Type buttons
The MIX, DIP and WIPE buttons allow you to specify the style of transition that takes place. The button of
the selected transition type will be illuminated. The graphic below shows the Mix transition selected.
When the ION Compact Switcher Control Surface is used with
an ATEM switcher that supports DVE transitions, the ION Compact Switcher Control Surface can select the DVE
transition style. To select the DVE transition style, press the
MIX and DIP buttons simultaneously. When the DVE transition
style is selected, the MIX and DIP buttons are illuminated.
When the ION Compact Switcher Control Surface is used with an ATEM switcher that supports Stinger
transitions, the ION Compact Switcher Control Surface can select the Stinger transition style. To select the
Stinger transition style, press the DIP and WIPE buttons simultaneously. When the Stinger transition style is
selected, the DIP and WIPE buttons are illuminated.
PREV TRANS
The PREV TRANS button allows you to preview a transition on the Preview Bus while
leaving the Program Bus unaffected. The ATEM Television Studio does not support
previewing a Fade To Black transition.
Next Transition
The BKGD and KEY1 buttons allow you to select sources that will transition to
the Program Bus with the next transition.
ON AIR
The ON AIR button allows to immediately place or remove the Upstream Keyer on the
Program Bus. This button illuminates red when the Upstream Keyer is shown on the
Program Bus.
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Downstream Keyers
DSK1 TIE, DSK2 TIE
The DSK1 TIE and DSK2 TIE buttons allow you to place Downstream
Key 1 and/or Downstream Key 2 on the Preview output. When a
transition occurs, the selected source with Downstream Key 1 and/or
Downstream Key 2 will be shown on the Program Bus. The transition
style and rate is the same as a normal transition.
Note: Mix Effects Bus 2 of the ATEM switchers does not have downstream
keyers. Because of this, when the ME2 button is selected, the DSK buttons on
the ION Compact Switcher Control Surface have no effect.
ON AIR 1, ON AIR 2
The ON AIR 1 and ON AIR 2 buttons allow you to immediately add or
remove Downstream Key 1 or Downstream Key 2 video to/from the
Program Bus. The ON AIR 1 and ON AIR 2 buttons illuminate red when
the Downstream Key is being displayed on the Program Bus.
Note: Mix Effects Bus 2 of the ATEM switchers does not have downstream
keyers. Because of this, when the ME2 button is selected, the DSK buttons on
the ION Compact Switcher Control Surface have no effect.
DSK AUTO
The DSK1 AUTO and DSK2 AUTO buttons allow you to add or remove
Downstream Key 1 or Downstream Key 2 video to/from the Program Bus
at a preset rate. The transition rate can be changed in RATES menu
under Transition Rates. The buttons illuminate red when the Downstream
Key is being displayed on the Program Bus The DSK1 AUTO and DSK2 AUTO buttons illuminate red when the Downstream Key is in the process
of being added to or removed from the Program Bus. The ON AIR 1 and
ON AIR 2 buttons illuminate red when the Downstream Key is being
displayed on the Program Bus.
Note: Mix Effects Bus 2 of the ATEM switchers does not have downstream keyers. Because of this, when the
ME2 button is selected, the DSK buttons on the ION Compact Switcher Control Surface have no effect.
Fade To Black
FTB
The FTB button allows to perform an automatic, timed transition on the Program to and
from Black. It uses the selected transition (Mix, Dip or Wipe) at the rate specified in the
RATES menu.
During the transition, the FTB button will illuminate red to indicate that a transition is in
process. The bargraph next to the T-Bar will show the progress of the transition.
After the transition the FTB button will flash red to indicate that the Program Bus is
showing a Black screen. The Program button will turn off to show that that source is no
longer shown on the Program Bus.
The FTB button will flash red until it is pressed again to perform a transition from Black. The ATEM
Television Studio does not support previewing a Fade To Black transition.
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Input Source Assignments
Note: The Input Source Assignments feature requires v2.03 or later firmware.
The ION Compact Switcher Control Surface allows you to change which ATEM sources are assigned to the
Program and Preview buttons of the ION. This is done using the the ION Configuration Utility.
Entering Setup Mode
To place the ION Compact Switcher Control
Surface in configuration mode, press and hold
the SHIFT button during power up. Continue
holding the SHIFT button until the display shows
Waiting for External IP Data.
Using The Configuration Utility For Windows
Configuring the ION Compact Switcher Control Surface is done with the ION Configuration Utility For
Windows. Simply download the utility from the Downloads section of the JLCooper website, install it and
launch it.
Connecting the ION for Configuration
To configure your ION Compact Switcher Control Surface, simply connect your ION directly to your
computer. You can also connect your ION Compact Switcher Control Surface to your computer through your
network. For more information, see the section ION Compact Switcher Control Surface Basic Setup.
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Configuring The Input Source Assignments
To configure the Input Source Assignments in your ION Compact Switcher Control Surface, launch the ION
Configuration Utility For Windows and enter the following information:
1. In the Source Button Mapping section, select the model of ATEM switcher you are using.
Note: This simply removes sources that are not available in your switcher and sets the Source Buttons to a default state.
2. For each Source Button, select the source that you want to assign to that button.
3. When you are done assigning the Source Buttons, click SEND in the source Button Mapping
section.
☛
The ION Configuration Utility For Windows will connect to the ION Compact Switcher Control Surface, upload
the network configuration and reboot the ION Compact Switcher Control Surface with the new settings. If
everything is configured correctly, the ION Compact Switcher Control Surface will establish communications
with the ATEM Switcher.
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Using The Configuration Utility For MacOS
Connecting the ION for Configuration
To configure your ION Compact Switcher Control Surface, simply connect your ION directly to your
computer. You can also connect your ION Compact Switcher Control Surface to your computer through your
network. For more information, see the section ION Compact Switcher Control Surface Basic Setup.
Source Button Mapping
In this section you can choose which
inputs are assigned to the Program
and Preview buttons. There are eight
PROGRAM/PREVIEW buttons.
Another eight can be obtained by
holding down the SHIFT button.
At the top is a popup for choosing
which ATEM Switcher you are
connected to. Below it are popups
for selecting from available sources.
There is a popup for each button and
each SHIFT’ed button. Different
switchers have different inputs
available. When you select a different
switcher from the top popup, the
source popups will be repopulated
with the ION’s defaults for the
chosen switcher.
At any time, you can click the
Defaults button to get back to the
ION’s factory settings.
Once you have chosen the desired
inputs, make sure the ION is in
Configuration Mode, the click
SEND. The ION will power down
and restart with the new settings.
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Updating Firmware In Your Ion
Firmware Update Mode
Before updating the firmware in your ION Compact Switcher Control Surface, you will need to place in in the
firmware update mode. To do that, simply perform the following:
1. Turn off the ION Compact Switcher Control Surface.
2. Press and hold the PREVIEW 4 button.
3. Turn on the ION Compact Switcher Control Surface.
4. Continue holding the PREVIEW 4 button until the display shows Firmware Update in
Progress.
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Using The Firmware Uploader For Windows
To use the Proton/ION Firmware Uploader, simply
launch the software. After the utility launches, you
will see the following screen:
Before you can upload firmware to your ION Compact Switcher Control Surface, you will need to
select the firmware file that you wish to upload to
the unit. To do that, click on File and Open. This
will cause the following File Open Dialog Box to
appear:
To begin uploading the firmware file to the unit, click
on the Load and Start button. The Proton/ION Firmware Uploader will now establish a connection
to the unit and start to upload the firmware data to
the unit.
Simply select the appropriate
firmware file you wish to upload to
the unit and click on Open. The
Proton/ION Firmware Uploader will
now show the firmware file in the
Firmware File box as shown at left:
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You will see a visual confirmation on the unit that the
unit is in the process of updating the firmware.
The unit will display Firmware Update Taking
•
Place.
You will also see the following activity in the Proton/ION Firmware Uploader window:
Progress will be shown on the progress bar.
•
Data being sent to the unit is shown in the white
•
list box.
The connection status will be shown at the bottom
•
of the window.
You will see the following status in the Proton/ION Firmware Uploader window:
The progress bar will be all the way to the right.
•
The list box will have the entry Done! Unit is
•
ready to use.
The connection status will change to Not
•
Connected.
The unit will begin updating the firmware in the unit.
This will only take a second or two but it's important
that the unit not be disturbed of powered down
during this time.
When the Proton/ION Firmware Uploader has
completed transferring the firmware data, the utility
will disconnect from the unit.
After the unit has completed updating the firmware,
the unit will reboot and display the normal power up
message with the new firmware version.
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Using The Firmware Uploader For MacOS
The firmware for the JLCooper ION Compact Switcher Control Surface can be updated from your
Macintosh™ computer. You will need a firmware file, supplied by JLCooper and the Proton/ION Firmware Updater application which can be downloaded from the JLCooper website.
Connecting the ION for Configuration
To configure your ION Compact Switcher Control Surface, simply connect your ION directly to your
computer. You can also connect your ION Compact Switcher Control Surface to your computer through your
network. For more information, see the section ION Compact Switcher Control Surface Basic Setup.
Firmware Update
To update your ION’s
firmware, first make sure that
the ION is in Firmware Update
mode. Hold down the Preview
4 button while powering up
the ION. Continue holding the
Preview 4 button until the
display shows Firmware
Update in Progress.
You will also need to
download the latest firmware
from the JLCooper website.
Next go to the Windows
menu and choose Firmware
Updater. In the window that
appears, enter the ION’s IP
Address. This should be the
same as the address set in the Configuration Window.
Click on Connect to ION. The
software will attempt to establish
a connection. If it is successful,
you will see the following screen.
Click on Choose… and
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navigate to the location
where you stored the
downloaded firmware
file. The filename will be
similar to “Proton-ion
v203m.hex”. Click
OPEN and you will
return to the Updater
screen. Click on
Update ION Firmware
to begin transferring
data to the ION.
A progress bar will
show the status of the
transfer. Don’t remove
power from the ION
during this operation.
JLCooper ION Compact Switcher Control Surface
If the update was
successful, you will
see this screen. Click
on Close to return to
the Configuration
Window.
If the software was not able
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to establish a connection
with the ION, you will have
the chance to go back and
try again. Possible reasons
for a failed connection
include: The ION was
disconnected or powered
down, the ION was not in
Firmware Update mode, or
the IP Address was
incorrect.
JLCooper ION Compact Switcher Control Surface
If the update failed you
will have the chance to
return to the original
screen and start over.
The possible reasons
for a failure are the ION
becoming
disconnected or
powered down during
the transfer, or a
corrupted firmware file.
If you suspect the
firmware file, download
it again from
JLCooper.com.
Issue
Resolution
The ION Compact Switcher
Control Surface does not
power up.
• Make sure power cord is fully inserted into power receptacle on rear of
unit.
• Make sure power cord is fully inserted into power outlet.
The ION Compact Switcher
Control Surface powers up
but display are blank.
•
Unit may be in Host Mode. See the section Setting The ION Compact
Switcher Control Surface To ATEM Mode near the from of this manual.
The ION Compact Switcher
Control Surface does not
connect to ATEM switcher.
•
Unit may be in Host Mode. See the section Setting The ION Compact
Switcher Control Surface To ATEM Mode near the front of this manual.
•
Make sure an Ethernet cable is connected to the ION Compact Switcher
Control Surface and the Link indicator is illuminated.
• Make sure the Destination IP Address and subnet mask matches your
ATEM switcher.
• Make sure the IP Address and subnet mask of your ATEM switcher
matches your ION Compact Switcher Control Surface.
•
Try connecting your ION Compact Switcher Control Surface directly to
your ATEM switcher.
•
Try pinging your ION Compact Switcher Control Surface with a
computer.
The T-Bar does not work
properly.
• The T-Bar may need to be calibrated. See the next section of this
manual.
The DSK buttons do
nothing.
• DSK is not available on Mix Effects bus 2.
The LCD appears to have
smudges, shadows or ‘burn
in’.
•
Refer to the section A Note About The LCD Display. Simply turn the unit
off for a few hours.
The Auxiliary Sources do
not appear.
• The ATEM Television Studio does not have Auxiliary Sources.
The ME2 button does not
function.
• The ME2 button only works with units that have the Mix Effects 2 bus.
The Pgm2 button does not
work.
• The Pgm2 (Program 2) button is only available when the Mix Effects 1
bus is selected.
I can’t select the DVE or
Stinger transition.
•
The ION Compact Switcher Control Surface can only can select the DVE
or Stinger transition in ATEM switchers that have the DVE and Stinger
capability.
The T-Bar does not control
the Stinger transition.
•
The Stinger transition cannot be controlled manually. Use the AUTO
button.
Troubleshooting Steps
Troubleshooting Steps
JLCooper ION Compact Switcher Control Surface
September 6, 2017
Users Manual
25
Troubleshooting
If the ION Compact Switcher Control Surface does not perform as expected, there are a few steps you can
perform to narrow down the cause of the issue in an attempt to correct the cause.
JLCooper ION Compact Switcher Control Surface
September 6, 2017
Users Manual
26
Unit Initialization
The network parameters in the ION Compact Switcher
Control Surface can be reset. To do that, simply perform
the following:
1. Turn off your ION Compact Switcher Control Surface.
2. Press and hold the Preview 1 button.
3. Continue holding the button until the unit displays
Power off and back on to continue.
The network parameters of the ION will be set as follows:
IP Address = 192.168.10.11
Subnet Mask = 255.255.255.0
ATEM IP Address = 192.168.10.240
T-Bar Calibration
Occasionally, the T-Bar may act strangely. To correct
this, you can recalibrate the T-Bar. To recalibrate the T-
Bar, simply perform the following:
Button And Display Brightness
To set the brightness of the buttons and display, simply
perform the following:
1. Turn off your ION Compact Switcher Control Surface.
2. Press and hold the Preview 3 button.
3. Continue holding the button until the unit displays
Move T-Bar to set On brightness
Then press shift to proceed.
4. Follow the instructions in the display.
1.Turn off your ION Compact Switcher Control Surface.
2.Press and hold the Preview 2 button.
3.Continue holding the button until the unit
displays Move T-Bar to bottom
And press shift.
4.Follow the instructions in the display.
JLCooper ION Compact Switcher Control Surface
September 6, 2017
Users Manual
27
Self Test Mode
To verify the operation of the various buttons and display,
your ION Compact Switcher Control Surface has a built in
Test Mode. To enter this Test Mode, simply press and
hold the ME2 button immediately to the left of the BKGD
button while powering on the unit.
When the unit is in the Test Mode, the following
will occur:
The display will show the power up text including the firmware version.
•
The buttons will illuminate white at approximately 10% brightness.
•
Pressing a button will cause it to illuminate at 100% brightness.
•
Releasing a button will cause it to fully extinguish
•
You can exit the Test Mode by simply power cycling the unit.
A Note About The LCD Display
The graphic display in this unit use a liquid crystal technology. Because of this fact, the display are
susceptible to a phenomenon known by a few terms: Image Persistence, Image Retention or Image Sticking.
This is also inaccurately referred to as Image Burn In.
This occurs when a static image is displayed over a prolonged period of time. All LCDs are susceptible to
Image Persistence to varying degrees. The degree of this behavior depends on the image pattern, the
duration of the fixed image, the internal temperature and natural liquid crystal material production variations.
This phenomenon is due to electrically charged particles (ions) that are normally present in the liquid crystal
material. These ions can collect at the LCD panel electrodes. These ions cause a parasitic electric field
which prevents the liquid crystal molecules from returning to their normal relaxed state. The result is
observed when the screen image is changed and an inverted residual image of the previous image can be
seen. This is known as Image Retention.
This phenomenon is purely cosmetic and does not affect the performance characteristics of the display or
unit as a whole. Luckily, this phenomenon is temporary and reversible in most cases. Usually, Image
Persistence can be removed by simply turning the unit off periodically for a period of time.
JLCooper ION Compact Switcher Control Surface
September 6, 2017
Users Manual
28
JLCooper Limited Factory Warranty
JLCooper Electronics ("JLCooper") warrants this product to be free of defects in materials or workmanship
for a period of 12 months from the date of purchase. This warranty is non-transferable and the benefits apply
only to the original owner. Proof of purchase in the form of an itemized sales receipt is required for warranty
coverage. To receive service under warranty, it is recommended that customers first submit a support
request at:
http://jlcooper.com/_php/support_request.php
Customers can also email JLCooper factory service (service@jlcooper.com) or call 310-322-9990 to obtain
service instructions. Details, including specific model, serial number, date and place of purchase and a
complete description of the problem will be required. If it is determined that the product needs to be
returned to the factory for service, a Return Form will need to be completed and an RMA number will be
issued. Please do not return products without first receiving an RMA number.
Upon issuance of return authorization, the product should be packed in the original shipping materials and
shipped prepaid and insured to: Service Department, JLCooper Electronics, 142 Arena Street, El Segundo,
CA 90245. Please include the following: copy of the sales receipt, your name and address (no P.O. Boxes,
please), a brief description of the problem, and any other related items discussed with the service
department and considered necessary to evaluate the product or effect a repair.
The return authorization number must be clearly written on the outside of the package. JLCooper will at its
option, without charge for parts or labor, either repair or replace the defective part(s) or unit. Carriage,
insurance, customs duties, impounds, tariffs, taxes, surcharges, brokerage fees and other shipping costs are
not covered by this warranty. JLCooper's normal repair turn around time at the factory is approximately 7
business days from receipt of product to return shipping. Your actual turn around time will also include return
transit time. Actual turn around time will vary depending upon many factors including the repeatability of the
reported complaint, the availability of parts required for repair, the availability of related products needed to
evaluate the product, etc. Priority services are available at additional cost. These should be discussed with
the service technician at the time the return authorization is issued.
This warranty provides only the benefits specified and does not cover defects or repairs needed as result of
acts beyond the control of JLCooper including but not limited to; abuse, failure to operate in accordance
with the procedures outlined in this owner's manual; nor does it cover damage from accident, negligence,
using incorrect power supply, modification, alteration, improper use, unauthorized servicing, tampering,
ingress of foreign matter; nor for damage from natural or man-made events such as, but not limited to
flooding, lightning, electrostatic discharge, tornadoes, earthquake, fire, etc.
THE DURATION OF ANY OTHER WARRANTIES, WHETHER IMPLIED OR EXPRESS, INCLUDING BUT NOT
LIMITED TO THE IMPLIED WARRANTY OF MERCHANTABILITY, IS LIMITED TO THE DURATION OF THE
EXPRESS WARRANTY HEREIN. JLCOOPER HEREBY EXCLUDES INCIDENTAL AND CONSEQUENTIAL
DAMAGES, INCLUDING BUT NOT LIMITED TO: LOSS OF TIME, INCONVENIENCE, DELAY IN
PERFORMANCE OF THIS WARRANTY, THE LOSS OF USE OF THE PRODUCT OR COMMERCIAL LOSS,
AND FOR BREACH OF ANY EXPRESS OR IMPLIED WARRANTY OF MERCHANTABILITY APPLICABLE TO
THIS PRODUCT. JLCOOPER SHALL NOT BE LIABLE FOR DAMAGES OR LOSS"RESULTING FROM THE
NEGLIGENT OR INTENTIONAL ACTS OF THE SHIPPER OR HIS CONTRACT AFFILIATES. THE CUSTOMER
SHOULD CONTACT THE SHIPPER FOR PROPER CLAIMS PROCEDURES IN THE EVENT OF DAMAGE
OR"LOSS RESULTING FROM SHIPMENT. THIS WARRANTY SHALL BE GOVERNED BY THE LAWS OF THE
STATE OF CALIFORNIA.
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