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Concierge™2x6
SWITCH CORE
User Guide
JK Audio
Page 2
ContentsWelcome
Thank You
Thank you for purchasing the JK Audio Concierge 2x6 Switch Core. Please read
this guide for instructions on setting up and using your new product.
Getting Assistance
If you have technical or application questions:
In the US & Canada, call us toll free at: 800-552-8346
All other countries dial: 815-786-2929 (M-F 8:30-5:00pm Central Time Zone)
Email us at: support@jkaudio.com
Or, check out our FAQ section for answers to common questions.
Limited Warranty
Concierge 2x6 is covered by a 2 year warranty to be free from defective
workmanship and materials. To obtain service, contact JK Audio by phone or
email for return authorization. Once authorized, you will carefully pack and ship
the faulty product and all accessories to us. You will pay for shipping to us and
we will pay for return back to you.
This warranty does not cover damages due to accident, weather, re, ood,
earthquake, misuse, unauthorized repairs or modications, or damages occurred
in shipping, only defective workmanship or materials.
THERE ARE NO EXPRESSED OR IMPLIED WARRANTIES WHICH EXTEND BEYOND THE
WARRANTY HERE MADE.
Overview 1
Getting to know your Concierge™ 2x6 2
Getting Connected 3
Installation Options 4
Installing 8
Conguring the Concierge™ 2x6
Auto-Ring, Auto-Drop, Slave DIP Switch Controls
Auto-Drop & Aux Phone Control 10
Compatibility 11
Technical Information 12
Declaration of Conformity 14
FCC Compliance 15
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Concierge™ 2x6 Switch Core Contents
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STOP
Overview
Product Registration / Firmware Updates
Your Concierge system contains many advanced features, but we are constantly
looking for ways to improve. Product Registration allows us to keep you informed
of any rmware updates that become available in the future. Concierge allows
program updates through the USB port, using simple programming instructions.
Please register your purchase by sending an email to:
support@jkaudio.com
Subject: Product Registration
Be sure to include your serial number, name, email address and mailing address.
Introducing the Concierge™ 2x6
6 Phone Line jacks
2 Hybrid Connections
Hold Audio Input
Expandable to 2 x 12 Lines
The Concierge™ 2x6 switch core allows connection of two hybrids across six
phone lines. The switch matrix routes six incoming analog phone lines to either
one or two JK Audio innkeeper 1rx™ single channel Digital Hybrids, or one
innkeeper 2™ Digital Hybrid. A rmware upgrade is all that is required to make
most older model INN 1x/INN 1rx and INN 2 hybrids compatible with this new
system. See page 11 for innkeeper compatibility.
Concierge adds music on hold input, auxiliary phone integration, and intuitive
call control. The end result is a powerful, exible system featuring excellent call
screening capabilities, while allowing two studios to share the phone lines.
Two Concierge switch cores can be bridged together, providing six additional
phones lines for a 2 hybrid, 12 line system.
Up to eight Guest Module control surfaces can be added to provide remote
control of the switch matrix over CAT5 cable. Guest Modules are hot swappable
without losing calls, and feature line selection buttons that change color to
indicate call status. Guest Modules are available in GM1x6, GM2x6, and GM1x12
desktop and rack mount versions.
The smallest system consists of one Concierge switch core, one innkeeper 1rx,
and one Guest Module GM1x6 control surface.
LED Line Status Indicators
Front panel DIP Switches
Auto-Ring & Auto-Drop Controls
Concierge™ 2x6 Switch Core Overview
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Front
Getting ConnectedGetting To Know Your Concierge™ 2x6 Switch Core
JK Audio
TM
TM
Switch Core 2x6
Power Auto-Dr op
1 2 3 4 5 6
Back
TM
2x6 Switch Core
1 2 3 4 5 6
JK Audio
Phone Lines
TM
TM
Switch Core 2x6
PhonePo rts
1/A
Hybrid Aux
Power Auto-Dr op
Hybrid Aux
1 2 3 4 5 6
2 /B
Phones
1 2 3 4 5 6 7 8 9 10 11 12 13
Line LEDs
Each phone line port features dedicated ring detect, line current detect, polarity
reversal detect, line presence, and hold circuit. Front panel LEDs indicate various
line states. A green Line LED indicates the line is off-hook and properly wired,
while a red Line LED indicates the line is off-hook but reverse wired. In most
cases, reverse wiring will not affect system operation. The only exception is
during innkeeper 1x/1rx conferencing, where both lines are electrically bridged
together. Two lines of different polarity cannot be joined in a conference. It is
advised to go through each line to ensure a properly wired connection.
The Concierge front panel Line LEDs indicate when a phone line is taken offhook through the Concierge system. These LEDs do not indicate when a phone
line is already off-hook outside the system, or if the line is disconnected or out of
service.
ExpansionBus
Bridge
Bridge
JKAudi o,Inc.
1 2
HybridRemote
1
1 2
Hybrid GM Bus
1 2
GuestModules
Hybrid GM Bus
1/A
1 2
2
1
2
2/ BData Level
1
2
3
3
4
5
4
5
7
8
9
6
HoldAudio
Input
7
8
9
6
11
12
10
11
12
10
USB
100-240 VAC
50-6 0 Hz, 2.5 A
Ports & Cable Types
1 6 Phone Line Jacks
2 Row-A Phone Line to Hybrid 1
3 Row-A Auxiliary Phone
4 Row-B Phone Line to Hybrid 2
5 Row-B Auxiliary Phone
6 Expansion Bus to Second Concierge RJ-11C / RJ-45 at cable
7 Hybrid Remote 1
8 Hybrid Remote 2
RJ-11C
RJ-50 at cable
9 Row-A Guest Module Bus
10 Row-B Guest Module Bus
RJ-45 CAT5
11 Hold Audio Input 3.5 mm
12 USB Control Port USB Type B
13 100-240 VAC Input
Concierge™ 2x6 Switch Core Getting Connected
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Installation OptionsInstallation Options
Installation Options
The Concierge system is very exible, offering many conguration options. The
number and type of hybrids and Guest Module control surfaces help determine
the system capabilities. It is best to look at your requirements rst, then choose
the right hybrids and controllers suitable for your unique installation.
The rst decision is whether you intend to conference two callers together,
putting both calls on the air simultaneously. This can be accomplished with a low
cost innkeeper 1x/1rx by allowing the system to combine two calls together into
one audio input on your console. Keep in mind that you will not be able to adjust
the level of the caller’s voices independently if one caller should prove quieter
than the other. Innkeeper 2 uses two separate digital hybrids to bring caller audio
into separate inputs on your console, while providing the necessary crossconnections so everybody can hear each other.
If conferencing is not in your game plan, you may wish to keep it simple using
GM1x6 controllers. GM1x6 offers all the features of the GM2x6 without the
possible confusion of monitoring the second half of the 2x6 switch core, which
may not be a part of your installation.
Whether conferencing is in you plans or not, you might want to consider a mix of
GM1x6 and GM2x6 control surfaces depending on the location. A news studio
or call screener may not need conferencing, and may be better served by the
simpler GM1x6 control surface.
The following examples show the capabilities of each hybrid:
One innkeeper 1x/1rx™ Hybrid: pg 5
Two innkeeper 1x/1rx™ Hybrids: pg 6
One innkeeper 2™ Hybrid: pg 7
One innkeeper 1x/1rx™ Hybrid
The smallest system consists of a one line hybrid and at least one GM1x6 or
GM2x6 control surface. This is the most common system assembled when there
is only one studio and one optional screener position.
One innkeeper connects to the Hybrid 1/A jacks on the Concierge, as does at
least one Guest Module. Any GM1x6 or GM2x6 controllers connected to bus
1/A will display calls on row A of the Guest Module. A second GM1x6 or GM2x6
control surface can be connected to Guest Module control bus 2/B along with an
Auxiliary phone connected to Aux Phone Port 2/B to provide an independent call
screening position. Any GM2x6 controllers connected to bus 2/B will display calls
routed to the Aux phone on row B of the Guest Module. A GM1x6 connected to
bus 2/B will display these same calls shifted up to its top row.
One Studio: 1 Hybrid, 6 Lines Studio+Screener: 1 Hybrid, 6 Lines
innkeeper 1rx
Concierge™ 2X6
GM1X6
BUS A
innkeeper 1rx
Concierge™ 2x6
GM2X6
BUS A
BUS B
GM1X6 Screener
Concierge™ 2x6 Switch Core Installation Options
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Installation OptionsInstallation Options
Two innkeeper 1x/1rx™ Hybrids
This is a typical conguration if two studios share the same six phone lines. With
two single line hybrids, one will get connected to port 1/A and one to port 2/B.
Any GM1x6 or GM2x6 controllers connected to bus 1/A will display calls on row
A of the Guest Module. Any GM2x6 controllers connected to bus 2/B will display
calls on row B of the Guest Module. A GM1x6 connected to bus 2/B will display
these same calls shifted up to its top row.
Two separate single line hybrids allow one two-caller conference on row A with
one audio output, and a separate two-caller conference on row B with a separate
audio output. These conferences cannot be combined. Any lines routed to hybrid
1 cannot be accessed by hybrid 2, and vice versa.
Two Studios: 2 Hybrids, 6 Lines
innkeeper 1rx (2)
Concierge™ 2x6
Studio A GM2x6
BUS A
BUS B
1
2
One innkeeper 2™ Hybrid
While one innkeeper 2 hybrid can function as two separate hybrids as in
the previous scenario, conferencing was designed primarily for a one studio
application. The innkeeper 2 hybrid connects to the 1/A hybrid port. The
innkeeper 2 brings row A and row B callers into the console on separate audio
channels, allowing independent level control even during conferencing.
Bus A can be used for the studio Guest Modules. Bus B can be used for a call
screener, allowing the screener access to the second hybrid channel or second
aux phone port for call screening while the studio airs calls on Bus A.
Keep in mind that when Conference is selected, both Bus A and Bus B are
joined together in a conference, and the screener no longer has the ability to
screen calls.
One innkeeper 2™ Hybrid with Two Concierge Switches
This system can be expanded to 12 lines by simply adding a second Concierge™
2x6 switch.
2 Hybrids, 6 Lines
innkeeper 2
Concierge™ 2X6
BUS A
BUS B
2 Hybrids, 12 Lines
innkeeper 2
Concierge™ 2x6
BUS A
Studio B GM2x6
Concierge™ 2x6 Switch Core Installation Options
6
GM2x6
GM1x12
GM2x6
GM1x12
BUS B
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Installing Conguring the Concierge™ 2x6
Step 1: Phone Line Wiring
Connect each phone line directly to the RJ-11 jacks on the back of the
Concierge. Auxiliary phones should be connected to the 1/A or 2/B Phone Ports
for proper system integration. Do not use external line splitters to connect an Aux
phone. Do not connect an Aux phone to the innkeeper digital hybrid.
Step 2: Hybrid Connection
Two cables join each hybrid to the Concierge Switch Core. An RJ11 Modular
phone cord connects the innkeeper Phone Line jack to the Concierge 1/A or 2/B
Hybrid Phone Port. The remote data cable connects the innkeeper remote jack to
the Concierge Hybrid Remote jack.
Step 3: Guest Module Control Surfaces
A maximum of four guest modules can be connected to each of the two
Guest Module ports, for a system maximum of eight Guest Modules. The dual
connection ports on each Guest Module allow for quick daisy-chain wiring, or
you may simply run all cables back to a terminal block to allow for point-to-point
wiring. The maximum distance from Concierge to the farthest Guest Module is a
function of the number of Guest Modules connected, as well as the the gauge of
the wire chosen. Standard 26 gauge cable can be used on runs shorter than 100
feet, but as distance and the number of units increase, you may need to consider
24 gauge CAT5 wire.
While Guest Modules use standard CAT5 cable, the communications protocol
is balanced differential RS-485 using a custom pinout. This is not an Ethernet
connection, and should not be connected to a data hub or switch.
Dip Switches
The Concierge™ 2x6 Switch Core is equipped with 12 slide style DIP switches
located underneath the removeable cover plate on the front. Congure your
Concierge by enabling or disabling features by switching between the ON and
OFF positions for each DIP switch. The following chart shows each feature and
it’s corresponding switch.
1
Auto-Ring 0
2 Auto-Ring 1
3 Auto-Ring 2
4 Auto-Drop
5 Slave
Reserved
6
1-3
Auto Ring (Default = 1 Ring)
The Auto-Ring DIP switches select the Auto Answer Ring Count whenever
the Auto Answer function is enabled. The Ring Count number is controlled
by a combination of the three Auto-Ring switches.
Ring Count 1 2 3 4 5 6 7 8
Auto-Ring 0 OFF ON OFF ON OFF ON OFF ON
Auto-Ring 1 OFF OFF ON ON OFF OFF ON ON
Auto-Ring 2 OFF OFF OFF OFF ON ON ON ON
7
Reserved
8 Reserved
9 Reserved
10 Guest Module Programming Mode
11 Switch Core Programming Mode
12 Accessory Enable (name TBD)
2x12 Expansion
Two Concierge switch cores can be bridged together into a 2x12 system,
providing six additional phone lines. Begin with both Concierge Switch Cores
powered down. On the second Concierge, DIP switch 5 must be set to the ON
position, shifting line assignment to lines 7-12. Now connect the phone and data
expansion bus cables from the rst unit to the second unit. Upon power-up, both
units will display a green “Bridge” LED indicating that they are now properly
communicating. Only GM1x12 control surfaces can be connected to a bridged
system. The GM1x12 control surfaces can be connected to either the 1/A or 2/B
control bus on the Master (1-6) Concierge Switch Core. All hybrid and Guest
Modules connections are made through the Master Concierge unit. Only the
Phone Line and Expansion Bus jacks are used on the Slave Concierge unit.
Concierge™ 2x6 Switch Core Configuring the Concierge™ 2x6
8
4
Auto-Drop
OFF (Default): Places the current call on Hold when either a Line button,
Next, or Previous button is pressed.
ON: Will drop the current call when either a Line button, Next or Previous
button is pressed, unless the call is manually placed on Hold.
5
Slave
For 12-line systems:
OFF (Default): In the ‘Off’ position, the Concierge behaves as the master
device, controlling the rst 6 lines.
ON: When bridging two Concierge Switch Cores, use the Expansion bus
to create a 12-Line system. Flip the Slave DIP switch to the ‘On’ position
to convert Lines 1-6 to Lines 7-12 on the second Concierge Switch Core.
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Auto-Drop & Aux Phone Control
Compatibility
Auto-Drop
Most PBX phone systems (and talk shows systems for that matter) are built
on the premise that when you are done talking to one person, and you select
a different line, the rst caller automatically gets disconnected. In other words,
you have to go through an extra step to place a call on hold. While this has the
distinct advantage of allowing you to get through calls quickly, you are also more
likely to accidentally lose a call. With Concierge, you have a choice:
• When Auto-Drop is ON, calls are automatically dropped after selecting a
different line, or using the Next and Previous buttons, unless you specically
put a call on hold.
• When Auto-Drop is OFF, calls are automatically put on hold after selecting a
different line, or using the Next and Previous buttons.
ATTENTION: Auto-Drop is OFF by default, it can be Enabled/Disabled by
using the DIP switch panel (see page 9).
Aux Phone Control
The use of a conventional telephone for call screening and dialing can be an
important part of any system. Concierge Aux Phone jacks provide seamless call
control, allowing the phone to become an integral part of the system.
The Aux Phone takes precedence over the hybrid, similar to picking up the
handset during a speakerphone call. Picking up the handset of a phone
connected to an Aux Phone jack during a call, will disconnect the Hybrid and
connect the Aux phone to the phone line. This is true in all cases except when
using an INN2 in Conference mode, when nothing will happen until one of the
two phone lines is selected.
The Aux Phone will follow these basic rules:
• If a phone connected to the Aux jack is off-hook before a line select button is
pressed, the line will be connected to the phone instead of the hybrid.
• If a call is routed to the hybrid and the phone is taken off-hook, the phone will
take control of the call.
• If the Aux Phone is not present, or on-hook, pressing a line select button will
connect that line to the hybrid.
• If the Aux Phone is connected to a port where no hybrid is connected, and the
phone is on-hook, pressing a line button does nothing.
• If auxiliary phones are part of your system, they should be connected to the
1/A or 2/B Phone Ports for proper system integration. Do not use external line
splitters to connect an Aux phone to any other port. Do not connect an Aux
phone directly to the innkeeper digital hybrid.
Innkeeper Compatibility
Concierge communicates with the innkeeper 1x,/1rx, or innkeeper 2 Digital Hybrid
over a serial data port. Some early innkeeper models may require a rmware
upgrade to become compatible. Contact support@jkaudio.com for a rmware
upgrade.
Model Serial Number Status
Before IN1X01336 Not compatible
innkeeper 1x
innkeeper 1rx
innkeeper 2
Between IN1X01336 - IN1X02185 Requires rmware update
After IN1X02185 Compatible
Before IN1RX01936 Not compatible
Between IN1RX01936 - IN1RX02748 Requires rmware update
After IN1RX02748 Compatible
Before IN201729 Requires rmware update
After IN201728 Compatible
Phone Line Compatibility
Concierge works with standard POTS (Plain Old Telephone Service), PSTN
(Public Switched Telephone Network) phone lines. The phone line ports have
been tested and approved for most international POTS/PSTN line conditions, ring
patterns, voltages and frequencies, as well as call disconnect signaling. Concierge
also works on most analog line ports from PBX or VoIP phone systems, however
these systems are not required to adhere to the specications of the POTS/PSTN
network. PBX/VoIP analog line ports may need additional settings adjustments
through your system administrator or installer.
Concierge™ 2x6 Switch Core Compatibility
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Technical InformationTechnical Information
Phone Lines (6)
Connector RJ-11C
Isolation 1500 VAC
Ringer 0.5B REN
Hold Audio Line Input
Connection 3.5mm mono
Impedence 20k ohms
Level (-10 dBu) nom.
USB
Connector Type B
Standard v2.0
Power
Power
120-240 VAC, 50-60 Hz,
25 Watts max
Connector IEC320-C14
Dimensions
Size
1.75” x 7.3” x 19”
( 4.5 x 18.6 x 48.3 cm )
Weight 5.4 pounds ( 2.4 kg )
Ring
DC &
Detect
Coupling
Transformer
Aux
Supply
Loop
Aux
Loop
Phone
RJ11
Detect
Current
Phone
RJ11
Detect
Current
RJ11
Hybrid 1 Hybrid 2
RJ11
Ring
DC &
Detect
Coupling
Transformer
Ring
DC &
Detect
Coupling
Transformer
Ring
DC &
Detect
Coupling
Transformer
RJ11 RJ11 RJ11 RJ11 RJ11
Ring
DC &
Detect
Coupling
Transformer
RJ11
Ring
DC &
Detect
DC
Coupling
Transformer
Hold
Audio
Concierge™ 2x6 Switch Core Technical Information
12
Bus A
Bus B
DC
Supply
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Declaration of Conformity FCC Part 15 Compliance
Manufacturer’s Name
Manufacturer’s Address
Declares that the product:
Product Name
Model Numbers
Conforms to the following Product Specications:
Safety:
ESD:
Emissions:
Telecom
Supplementary Information:
The product herewith complies with the requirements of the following Directives and
carries the CE marking accordingly:
The Technical File containing supporting documentation is maintained at:
JK Audio, Inc.
1311 E 6th Street
Sandwich, Illinois 60548 USA
Concierge™ 2x6 Switch Core
CON2X6
AS/NZS 60950.1:2011
EN 60595-1:2006/A11:2009/A1:2010
UL Standard 60950-1 2nd edition
EN 55024:1998
EN 61000-3-2
EN 61000-3-3
EN 55022:1998
AS/NZS CISPR 22 (2002)
FCC Part 15, Subpart B
ICES-003
AS/CA S002:2011
FCC CFR 47, Part 68
TIA-968-B, TIA-1096-A
LVD 2006/95/EC (Safety)
R&TTE 1999/5/EC (Telecom)
EMC 89/336/EEC (EMC)
RoHS Directive 2002/95/EC
JK Audio, Inc (Corporate Headquarters)
Compliance Manager
1311 E 6th Street
Sandwich, Illinois 60548 USA
815-897-2929 phone
815-786-8502 fax
This device complies with Part 15, Subpart B of the FCC Rules. Operation is subject to
the following two conditions: (1) This device may not cause harmful interference, and (2)
this device must accept any interference received, including interference that may cause
undesired operation.
This equipment has been tested and found to comply with the limits for a Class A digital
device, pursuant to Part 15 of the FCC Rules. These limits are designed to provide
reasonable protection against harmful interference when the equipment is operated in a
commercial environment. This equipment generates, uses, and can radiate radio frequency
energy and, if not installed and used in accordance with the instruction manual, may cause
harmful interference to radio communications. Operation of this equipment in a residential
area is likely to cause harmful interference in which case the user will be required to correct
the interference at his own expense.
Changes or modications not expressly approved by JK Audio can void the user’s authority
to operate the equipment.
FCC Registration
Your new JK Audio product has been registered with the Federal Communications
Commission (FCC). This product complies with the standards in Part 68 of the
FCC rules.
1. Connection And Use With The Nationwide Telephone Network
The FCC requires that you connect this telephone equipment to the national telephone
network through a USOC RJ-11C modular telephone jack. This equipment may not be
used with Party Line Service or Coin Telephone Lines. This equipment is hearing aid
compatible.
2. Information For The Telephone Company
Upon request from your local telephone company, you are required to provide the
following information: a) The "line" to which you will connect the telephone equipment
(that is, your telephone number), and b) The telephone equipment's FCC registration
number. This can be found on the bottom of your telephone equipment, and, c) The
ringer equivalence number (REN) for this equipment. The REN is used to determine the
quantity of devices which will be connected to the telephone line. Excessive RENs on the
telephone line may result in the devices not ringing in response to an incoming call. In
most, but not all areas, the sum of the RENs should not exceed 5.0. To be certain of the
number of devices that may be connected to the line, as determined by the total RENs,
contact the local telephone company.
3. Repair Instructions
If it is determined that your telephone equipment is malfunctioning, the FCC requires that
it not be used and that it be unplugged from the modular outlet until the problem has been
corrected. Repairs to this telephone equipment can only be made by the manufacturer
or its authorized agents or by others who may be authorized by the FCC. For repair
procedures, follow the instructions outlined under the warranty section of the manual.
4. Rights Of The Telephone Company
If telephone equipment is causing harm to the network, the telephone company may
temporarily discontinue your telephone service. If possible, they'll notify you before they
interrupt service. If advanced notice isn't practical, you'll be notied as soon as possible.
You'll be given the opportunity to correct the problem, and you'll be informed of your
right to le a complaint with the FCC. Your telephone company may make changes in its
facilities, equipment, operations or procedures that could affect the proper functioning of
your JK Audio product. If such changes are planned, you'll be notied by your telephone
company.
FCC Part 15 ComplianceDeclaration of Conformity
Concierge™ 2x6 Switch Core FCC Part 15 Compliance
14
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Concierge™ 2x6
SWITCH CORE
User Guide Version 5/3/12
JK Audio, Inc.
1311 E 6th St.
Sandwich, IL 60548
United States
Telephone: 815.786.2929
Toll Free: 1.800.jkaudio
Fax: 815.786.8502
www.jkaudio.com
© 2012 JK Audio, Inc. All rights reserved.
JK Audio
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