JK Audio Concierge User Manual

Concierge™2x6

SWITCH CORE

User Guide

JK Audio

ContentsWelcome

Thank You

Thank you for purchasing the JK Audio Concierge 2x6 Switch Core. Please read
this guide for instructions on setting up and using your new product.

Getting Assistance

If you have technical or application questions:
In the US & Canada, call us toll free at: 800-552-8346
All other countries dial: 815-786-2929 (M-F 8:30-5:00pm Central Time Zone)
Email us at: [e-mail]
Or, check out our FAQ section for answers to common questions.

Limited Warranty

Concierge 2x6 is covered by a 2 year warranty to be free from defective
workmanship and materials. To obtain service, contact JK Audio by phone or
email for return authorization. Once authorized, you will carefully pack and ship
the faulty product and all accessories to us. You will pay for shipping to us and
we will pay for return back to you.

This warranty does not cover damages due to accident, weather, re, ood,
earthquake, misuse, unauthorized repairs or modications, or damages occurred
in shipping, only defective workmanship or materials.

THERE ARE NO EXPRESSED OR IMPLIED WARRANTIES WHICH EXTEND BEYOND THE
WARRANTY HERE MADE.

Overview 1

Getting to know your Concierge™ 2x6 2

Getting Connected 3

Installation Options 4

Installing 8

Conguring the Concierge™ 2x6

Auto-Ring, Auto-Drop, Slave DIP Switch Controls

Auto-Drop & Aux Phone Control 10

Compatibility 11

Technical Information 12

Declaration of Conformity 14

FCC Compliance 15

9

Concierge™ 2x6 Switch Core Contents

ii

iii

STOP

Overview

Product Registration / Firmware Updates

Your Concierge system contains many advanced features, but we are constantly
looking for ways to improve. Product Registration allows us to keep you informed
of any rmware updates that become available in the future. Concierge allows
program updates through the USB port, using simple programming instructions.

Please register your purchase by sending an email to:

[e-mail]

Subject: Product Registration
Be sure to include your serial number, name, email address and mailing address.

Introducing the Concierge™ 2x6

6 Phone Line jacks

2 Hybrid Connections

Hold Audio Input

Expandable to 2 x 12 Lines

The Concierge™ 2x6 switch core allows connection of two hybrids across six
phone lines. The switch matrix routes six incoming analog phone lines to either
one or two JK Audio innkeeper 1rx™ single channel Digital Hybrids, or one
innkeeper 2™ Digital Hybrid. A rmware upgrade is all that is required to make
most older model INN 1x/INN 1rx and INN 2 hybrids compatible with this new
system. See page 11 for innkeeper compatibility.

Concierge adds music on hold input, auxiliary phone integration, and intuitive
call control. The end result is a powerful, exible system featuring excellent call
screening capabilities, while allowing two studios to share the phone lines.

Two Concierge switch cores can be bridged together, providing six additional
phones lines for a 2 hybrid, 12 line system.

Up to eight Guest Module control surfaces can be added to provide remote
control of the switch matrix over CAT5 cable. Guest Modules are hot swappable
without losing calls, and feature line selection buttons that change color to
indicate call status. Guest Modules are available in GM1x6, GM2x6, and GM1x12
desktop and rack mount versions.

The smallest system consists of one Concierge switch core, one innkeeper 1rx,
and one Guest Module GM1x6 control surface.

LED Line Status Indicators

Front panel DIP Switches

Auto-Ring & Auto-Drop Controls

Concierge™ 2x6 Switch Core Overview

iv

1

Front

Getting ConnectedGetting To Know Your Concierge™ 2x6 Switch Core

JK Audio

TM

TM

Switch Core 2x6

Power Auto-Dr op

1 2 3 4 5 6

Back

TM

2x6 Switch Core

1 2 3 4 5 6

JK Audio

Phone Lines

TM

TM

Switch Core 2x6

PhonePo rts

1/A

Hybrid Aux

Power Auto-Dr op

Hybrid Aux

1 2 3 4 5 6

2 /B

Phones

1 2 3 4 5 6 7 8 9 10 11 12 13

Line LEDs

Each phone line port features dedicated ring detect, line current detect, polarity
reversal detect, line presence, and hold circuit. Front panel LEDs indicate various
line states. A green Line LED indicates the line is off-hook and properly wired,
while a red Line LED indicates the line is off-hook but reverse wired. In most
cases, reverse wiring will not affect system operation. The only exception is
during innkeeper 1x/1rx conferencing, where both lines are electrically bridged
together. Two lines of different polarity cannot be joined in a conference. It is
advised to go through each line to ensure a properly wired connection.

The Concierge front panel Line LEDs indicate when a phone line is taken off­hook through the Concierge system. These LEDs do not indicate when a phone
line is already off-hook outside the system, or if the line is disconnected or out of
service.

ExpansionBus

Bridge

Bridge

JKAudi o,Inc.

1 2

HybridRemote

1

1 2

Hybrid GM Bus

1 2

GuestModules

Hybrid GM Bus

1/A

1 2

2

1

2

2/ BData Level

1

2

3

3

4

5

4

5

7

8

9

6

HoldAudio

Input

7

8

9

6

11

12

10

11

12

10

USB

100-240 VAC

50-6 0 Hz, 2.5 A

Ports & Cable Types

1 6 Phone Line Jacks

2 Row-A Phone Line to Hybrid 1

3 Row-A Auxiliary Phone

4 Row-B Phone Line to Hybrid 2

5 Row-B Auxiliary Phone

6 Expansion Bus to Second Concierge RJ-11C / RJ-45 at cable

7 Hybrid Remote 1

8 Hybrid Remote 2

RJ-11C

RJ-50 at cable

9 Row-A Guest Module Bus

10 Row-B Guest Module Bus

RJ-45 CAT5

11 Hold Audio Input 3.5 mm

12 USB Control Port USB Type B

13 100-240 VAC Input

Concierge™ 2x6 Switch Core Getting Connected

2

3