www.great call.c om
HUAWEI Ascend Y300
HUAWEI M881
JBT2-US ERGUIDE
ser Guide
User Guide
Welcome to GreatCall!
The all-new Jitterbug Touch 2 – An
AndroidTM smartphone with the
simplicity of Jitterbug. This U ser Guide
features al l the inform ation you need
to get the most out of your phone, so
please read thi s before y ou get st arted.
For more information on the Jitterbug Touch 2, g o to
www.great call.c om.
1User Guide
User Guide 2
Contents
Chapter 1: Jitterbug Touch 2 Introduction ..........................7
1.1 Battery .......................................................................10
Charging the Battery .................................................................... 10
1.2 Jitterbug Touch 2 Overview .............................................11
1.3 Using the On-Screen Keyboard .......................................12
1.4 Using the Loc k Screen ....................................................14
1.5 The Main Screen Overview .............................................16
Chapter 2: The Main Screen – Home Tab .........................17
2.1 Home Tab Overview ........................................................18
2.2 Phone .............................................................................19
Making Y our First C al l...................................................................19
Dialing a Number ........................................................................ 19
Redialing a Number .....................................................................19
Answering a Cal l ..........................................................................20
Ignoring a Call .............................................................................. 20
2.3 Setting up Voic email .......................................................21
2.4 T ext Messag es ................................................................22
Sending a Text Messag e .............................................................22
Compos ing and Sending a Text Mess age ...................................22
Sending a Photo or Video Mes sag e ............................................. 23
3User Guide
2.5 Camera ...........................................................................24
Acc ess ing the Camer a .................................................................24
T aking a Photo .............................................................................25
Viewing a Photo from the C amera App ....................................... 25
Recording a Video........................................................................26
2.6 Photo Album ...................................................................27
Viewing a Picture in your Photo Album ........................................ 27
Sending a Photo ......................................................................... 28
2.7 5Star Urgent R esponse ...................................................29
2.8 Urgent C are .....................................................................31
2.10 Customizing your Home Tab .........................................33
Chapter 3: The Main Screen – P eople Tab .......................35
3.1 People Tab Overview ......................................................36
3.2 Creating a Contact ..........................................................37
3.3 Creating a F avorite ..........................................................38
3.4 Deleting a Cont act ..........................................................39
3.5 Calling a Contact .............................................................40
Chapter 4: GreatC all Button .............................................41
4.1 GreatCal l Button – Introduction ......................................42
4.2 Usag e .............................................................................43
4.3 Help ................................................................................45
User Guide 4
Chapter 5: Setting Up and Using Em ail and Gmail ...........47
5.1 Introduction ....................................................................48
5.2 Setting up y our Google Gmail Acc ount ...........................49
Creating an Gm ail Ac cou nt from y our C omputer ................49
Linking Your Google Acc ount to Your Jitterbug Touch 2......50
5.3 Email ...............................................................................51
Chapter 6: All Ap ps Button ...............................................53
6.1 All App s Overview ...........................................................54
6.2 Google Play Store ...........................................................55
Downloading a free app ....................................................56
Purchasing an app ............................................................56
Chapter 7: Settings and Options .....................................57
7.1 Options ...........................................................................58
7.2 Settings ..........................................................................59
7.3 Setting the Screen Lock ..................................................60
Chapter 8: C ommercial Mobile Alert S ystem (CMAS) .......61
8.1 About CMAS ...................................................................62
8.2 Types of Alerts ................................................................63
The Fine Print ...................................................................64
5User Guide
User Guide 6
Chapter 1: Jitterbug Touc h 2 Introduction
This c hapter expl ains how to st art using your
Jitterbug T ouch 2.
• Device Battery
• Jitterbug Touc h 2 Overview
• Using the Loc k Screen
• Main Screen Overview
For additional support, visit us online at www .greatc all.c om.
7User Guide
Earpiece
Front-Facing
Camer a
LED
Indicator Light
V o lume K ey
User Guide 8
Bac k Home Menu
Headset Jac k
Power K ey
Rear-Facing
Camer a
Charger/
Data Port
Battery C over
Release
Speaker
Microphone
9User Guide
1.1 Battery
Your Jitterbug Touch 2 c omes w ith the battery pre-instal led
and pre-ch arged so y ou can g et started right away .
Charging the Battery
1. With the symbol on the
ch arger fac ing up and your
phone’s touc h screen facing
down, insert the small end of
the ch arger into the microUSB port on the phone.
2. Insert the large end of the
ch arger c ord into the port on
the wall adapter .
3. Plug the adapter into a standard outlet.
The battery icon in the upper right of the
screen tells you whether the devic e i s:
- Charging (the icon is animated)
- Partially charged
- Fully charg ed
User Guide 10
1.2 Jitterbug Touc h 2 Overview
Get familiar w ith the three main k eys, a s y ou wil l use them
to navigate your phone.
1. Home key – no m atter what you’re doing, this wil l
take you bac k to the Main screen on your phone.
2. Menu k ey – this gives y ou a menu of option s for
every section of the phone. For example, thi s
button will allow y ou to add and delete cont acts
while in your c ontacts li st.
3. Back k ey – this wil l tak e y ou bac k to the previous
screen.
11User Guide
1.3 Using the On-Screen Keyboard
When typing an email or text, s imply tap the screen in the
messag e entry area. This i s the white are a shown in the
image to the right.
1. The b lue cursor w ill appe ar when tapping a text fi eld
on the screen and can be used to nav igate y our typed
text. You can select a spec ifi c place in the text b y simply
tapping the plac e or by touc hing & dr agging the cursor
to the desired location.
2. The Shift key ch anges the text from lower ca se to
upper case. Touch and hold for c ap s loc k.
3. The Symbols/Numbers key enables you to c hoose
from numbers and various symbols. Onc e you h ave
reac hed the symbols/numbers k eyboard, tap
see an additional k eyboard of symbols. Press the
=\<
to
ABC
button to return to the original k eyboard.
4. The Delete k ey allows y ou to delete any previously
typed ch aracters.
User Guide 12
1
2
3
4
T o c h ange the orientation of your k eyboard to
horizontal (shown abo ve), simply rotate y our phone
and hold it horizontal ly . The on-screen keyboard w ill
shift automatic ally .
13User Guide
1.4 Using the Loc k Screen
Your phone is equipped with a loc k
screen that appears when your phone
is not in use, to prevent ac c ident al
dialing.
1. The Unloc k Function
– To unloc k the screen, press and
hold the lock ic on
and drag it
toward the top of the screen.
2. The Events Window
– The E vents Window shows your
missed mess ages and cal ls.
– To acc ess these events, y ou wil l
3
2
1
need to unloc k the screen.
3. 5Star
– This button gives you ac ces s to immediate help with 5Star
Urgent Respon se
TM
. This innovative s afety app comes
pre-installed on your Jiterbug T ouc h 2. To open the app, press
and release the 5Star button .
User Guide 14
– In order to use 5Star Urgent Response, you will need to visit
www.mygreat call.c om to set up your ac cou nt and a Person al
Profi le. If y ou do not set up a 5Star ac cou nt, this button w ill
take you to a screen where y ou can acc ess 9-1-1 quick ly in an
emergency sit uation.
For more information on 5Star Urg ent R esponse, see
page 29.
After several minutes of non-use, your phone w ill go
into “sleep” mode to save battery power. To wake
your phone, press the power button onc e.
15User Guide
1.5 The Main Screen Overview
As soon as you u nloc k your phone,
you wil l see the Main screen. From
this screen y ou can use every
function of y our Jitterbug Touch 2.
The Main screen features on ly two
tabs – “Home” and “P eople.” It w as
designed to be simple, so y ou can
easily acc ess the apps and people
that are most important to you,
without hav ing to dig through icon s
and features you ma y never use.
The following two c hapters show in
detail how to use these two tab s.
If you were ever to g et lost in
your phone, you c an alway s
press the Home button
to return to this Main screen.
User Guide 16
Chapter 2: The Main Screen – Home Tab
This c hapter expl ains the Home Tab.
• Home Tab Overview
• Phone
• Voicemail
• Text Messages
• Camera
• Photo Album
• 5Star
• Urgent Care
• Customizing your App s List
17User Guide
2.1 Home Tab Overview
Your Jitterbug Touch 2 Home t ab lists fe atures th at w ill be
most useful to you.
1. Phone
2. T ext Messag es
3. Camer a
4. Photo Album
5. 5Star
6. Urgent C are
T o le arn more about the “Al l App s” button see
page 53.
7. Email
8. Internet
9. Maps
10. Cloc k
User Guide 18
2.2 Phone
Making Your First C all
Making phone cal ls i s ea sy on y our
Jitterbug Touch 2. Mak e sure you are in
an area where a signal can be rec eived.
Look for the sign al strength icon in
the upper right of the screen. The more
bars, the stronger the signal.
Dialing a Number
1. Tap “Phone” on the Home tab.
2. Using the dialpad, enter the phone
number.
3. Tap the “Cal l” button to dial the number .
4. To end the cal l, tap the symbol.
Redialing a Number
1. T ap “Phone” on the Home t ab.
2. At the dialpad, tap the “All C alls” button at the top of
the screen.
3. Tap the number or cont act y ou wish to redial.
19User Guide
Answering a Cal l
1. When receiving an inc oming c all,
three icons appear on y our screen
as shown in the im age to the right.
2. T o an swer a cal l, touc h and hold the
center phone ic on and drag it
toward the green phone symbol
on the right side of the screen.
Ignoring a Call
1. T o ignore a c all and send the cal ler
straight to y our v oicem ail, touc h and
hold the center phone ic on
and
drag it toward the red phone symbol
on the left side of the screen. You
can also press the Volume k ey to
silence the ring er . After several sec onds, the caller w ill be sent to your
voic email.
User Guide 20
2.3 Setting up V oicemail
Before your Jitterbug T ouc h 2 c an receive a v oicemail
mes s ag e , you need to rec ord a personal greeting and
set a password. Onc e you have set up your voic email,
all un answered c alls to your phone are autom atical ly
transferred even if your phone i s in use or turned off .
1. From the Home tab, tap the “Voicem ail” button next to
“Phone.”
2. Listen to and follow the prompts to cre ate a password
and record a greeting.
At the dialpad, you c an also touc h and hold “1” to
acc ess voicem ail.
21User Guide
2.4 T ext Messages
Sending a Text Mes sag e
The Jitterbug Touc h 2 was designed to send text messages
easily to your friends and family who have c ell phones
capable of rec eiving them.
Compos ing and Sending a Text Mess age
1. Tap “T ext Mess ages” on the Home t ab.
2. Tap the new messag e symbol
on the lower left to
create a new text mess age.
3a. If sending a mess age to a s aved cont act, begin typing
the name. A list of cont acts w ill appear - tap to select
a contact. The c ontact’s name and phone number wi ll
populate the “To” box. Tap the fi eld labeled “Type
messag e” to compose your text mes sag e.
b. If sending a mes sage to a new person, type the 10-digit
phone number into the “T o” fi eld. Tap the fi eld labeled
“T ype messag e” to compose y our text mess age.
4. After you fi nish c omposing your mes sage, t ap the
“Send” button.
User Guide 22
Sending a Photo or Video Mes sag e
1. While in “T ext Mes sages,” t ap the new message
symbol
in the lower left corner .
2. Once you have entered the desired c ontact or phone
number in the “T o” fi eld, tap the attachment symbol
in the upper right corner of your screen.
3. T o att ac h an exis ting photo from your phone’s Photo
Album, tap “Pictures.” To attac h an exi sting video, t ap
“Videos.”
4. To tak e a new photo to attac h to y our mess age, tap
“Capture Pict ure.” To record a new video to att ac h to
your mess age, tap “C apt ure V ideo.”
5. Once you have c aptured/c hosen your photo or v ideo
you wil l return to your c ompose mess age screen where
,
you can then t ap “Send.”
23User Guide
2.5 Camer a
Acc ess ing the C amera
1. T ap “C amer a” on the Home tab and y our phone wil l t urn
into a digital c amera.
Adjust the settings
Select one of the four options below by tapping the symbol
at the top of the screen.
1. Settings – Tap this button to adjust things like photo
size and quality.
2.
White bal ance – Tap this to adjust the white
balance of y our camer a to either incandesc ent, daylight,
fl ouresc ent, or cloudy . You c an also set it to “Auto.”
3. Effects – Tap this to select a lense effect suc h a s
Sepia or Aqua.
4. Shooting Mode – Tap this to select either single or
panoramic shooting mode.
User Guide 24
Taking a Photo
Rear-F acing C amera
1. Tap “Camer a” on the Home tab .
2. The phone screen will display the view of the camer a
and represents the image th at w ill be capt ured for the
picture.
3. Tap the circular white button in the center of the
bottom of the screen. You wil l he ar a shutter, indic ating
the photo was taken.
Front-Facing C amer a
1. Tap “Camer a” on the Home tab .
2. Tap the lens rot ation symbol to switch the lens
between front fac ing and rear fac ing.
3. Tap the circular white button in the center of the
bottom of the screen. You wil l he ar a shutter, indic ating
the photo was taken.
Viewing a Photo from the C amera App
1. While in the c amera app, s imply tap the sm all
thumbnail imag e in the lower left c orner of the screen.
25User Guide
2. The la st pict ure tak en wil l appe ar on screen.
3. Touch and hold the screen and slide it to the left or right
to view another photo.
4. Hit the bac k button to ret urn to the camer a app.
Recording a Video
1. Tap “Camer a” on the Home tab .
2. Use the slider control on the bottom right corner
of the screen to switc h from c amera to video mode.
3. T ap the c ircular red button in the center of the
bottom of the screen to begin recording. Tap it again
to stop recording.
User Guide 26
2.6 Photo Album
The Photo Album is where y ou can see al l the pictures y ou
have on y our phone. Your phone wil l automatic ally sort
pictures into “Albums,” so y ou can see where the pict ure
originated – suc h as “C amer a” or “Downloads.”
Viewing a Picture in your Photo Album
1. Tap “Photo Album” on the Home tab.
2. At the albums list, t ap the album y ou wish to view .
3. You will see thumbnails of the photos in the album. Tap
the thumbnail to enl arge it.
4. Touch and hold the screen and slide it to the left or right
to view the next photo.
27User Guide
Sending a Photo
1. Enlarge the photos you w ish to send by tapping the
thumbnail view .
2. Tap the share symbol in the upper right corner of the
screen.
3. Select a sharing option from the li st, whic h will include
numerous options ba sed on the ac cou nts y ou have set
up (e.g. Gmail, Fac ebook and more).
4. T o send the pict ure in a text mess age, t ap the
messaging symbol .
User Guide 28
2.7 5Star Urgent Response
GreatCal l’s 5St ar Urgent R esponse c omes pre-loaded on
your Jitterbug Touc h 2, however , you w ill need to have a
5Star subscription to ac c ess this servic e. Thi s app
transforms your c ell phone into a personal safety devic e.
In any uns afe or unc ertain sit uation, 5Star gives you
immediate acc ess to NAED C ertifi ed Respon se Agents who
will identify you and y our location, ev aluate y our situation
and get you the help y ou need.
If you h ave a GreatC all Service Plan th at includes
free acc ess to the 5Star Urg ent Respon se service,
you will need to visit www.mygreatc all.c om and clic k
“Phones” under the “Cre ate Acc ount” section. The
username and password you create w ill allow y ou
to gain ac ces s to your 5Star servic e and set up your
Personal Profi le. From there, you c an simply t ap the
5Star app on the Home tab and enter your username
and password.
29User Guide
If you do not have ac c ess to 5Star through a
GreatCal l Service Pl an y ou can add the service
separately to y our monthly plan by creating and
logging into your
www.mygre atcal l.com ac c ou nt.
Simply clic k “Phones” under the “C reate an
Acc ount” section. You w ill be ab le to add 5Star
Urgent Respon se, as well a s a number of other
innovative service s from GreatC al l.
User Guide 30
2.8 Urgent C are
Urgent C are comes pre-loaded on y our Jitterbug Touc h 2. If
you have a GreatC al l Service Plan, you w ill h ave free,
unlimited ac ce ss to a regi stered nurse or board-certifi ed
doctor, no appointment nec es sary . Thi s app also gives you
acc ess to a robust medical dictionary and symptom c hec k er
tool. To acc es s Urgent Care, s imply t ap the app and enter
your name and state.
If you do not have ac c ess to Urgent C are through a
GreatCal l Service Plan, you w ill stil l h ave acc es s to
the service, however you w ill be c harged a fee to c all
a nurse or doctor.
31User Guide
2.9 Internet
Since the Jitterbug Touch 2 has a large c olor screen, browsing the W eb is ea sy .
1. From the Home tab or the “All Apps” button, scroll down
until you see “Internet.” Tap to select.
2. You will be brought to the www .google. com home page.
3. To type in a specifi c website address, tap the text fi eld
at the top of the screen and enter a URL.
User Guide 32
2.10 Customiz ing your Home Tab
You can customize your Home tab b y selecting your fav orite
apps th at y ou use most often.
1. From the Home tab, press the Menu k ey .
2. T ap “Add F avorites” and y ou wil l brought to a li st of all
the apps on your phone.
3. T o select an app, just tap the square bo x to the right and
a green chec km ark wil l appe ar.
4. T ap “OK” when fi nished and the selected Apps w ill now
appear on the Home tab.
5. T o c h ange the order of the app s on your Home t ab,
simply touc h and hold an app and drag it up or down to
place it elsewhere in y our list.
The “Phone” app cannot be mo ved.
Before you use the C alendar or Gmail apps, we
recommend y ou set up a Google ac c ount.
See page 49 for additional inform ation.
33User Guide
User Guide 34
Chapter 3: The Main Screen – P eople Tab
This c hapter expl ains the P eople T ab .
• People Tab Overview
• Creating a Contact
• Creating a F avorite
• Removing a F avorite
• Deleting a Cont act
• Calling a Contact
35User Guide
3.1 People Tab Overview
The People tab was designed to give you easy ac cess to the
contacts that are most important to y ou. Cre ating a list of
Favorites w ill mak e dialing friends or family a snap .
T apping the P eople tab shows you a list of your fav orite
contacts. To learn how to create a Fav orite, see page 38.
T ap the “Al l People” button to see al l of your
contacts.
If you are upgr ading from a prev ious Jitterbug phone,
and have your Phonebook set up with GreatC all, you
can import y our cont acts all at one time. When you
turn on y our Jitterbug Touc h 2, y ou will see a pop-up
window that offers y ou the option to import your
contacts. Pres s “OK” to import them.
If y ou choose not to import your c ontacts, you c an
select this option l ater by g oing to All People and
pressing the Menu k ey . Tap “Import Jitterbug
C ontacts” and y ou wil l see a pop-up window . Press
“OK” to import your cont acts.
User Guide 36
3.2 Cre ating a C ontact
1. From the People tab, press the menu k ey .
2. T ap “Add New” to add a new cont act to your cont acts
list.
3. At the new contact screen, tap “Name” to enter
a fi rst and l ast name.
4. T ap “Next” at the bottom right to enter a phone number .
5. If applicable, enter addition al phone numbers, em ail
addresses and other c ontact det ails.
6. T ap “Done” in the upper left c orner to s ave.
7. Y our c ontact wil l now be s aved in the “All P eople” list.
37User Guide
3.3 Cre ating a Favorite
While you ma y have doz ens of people in y our cont act list,
the Jitterbug Touc h 2 has made it easy to quic kly ac cess your
most important cont acts from the People t ab.
1. From the People tab, tap “Al l People.”
2. Press the Menu k ey .
3. T ap “Add to F avorites.”
4. You will see a li st of all your c ontacts.
5. T ap the c hec k bo x next to a n ame, and a green c hec k -
mark wil l appe ar. Tap “OK.”
6. The selected contacts wil l now appear on your People
tab.
You can press and hold a s ingle name to add them
to your f avorites w ithout using the menu fu nction.
User Guide 38
3.4 Deleting a C ontact
1. From the People tab, tap the “Al l People” button.
2. T ap the c ontact you w ish to delete.
3. Once y ou’re on the cont act screen, pres s the Menu
key .
4. T ap “Delete.” Tap “OK” to confi rm deletion.
5. This c ontact w ill no longer appe ar in your c ontact list or
on your People t ab.
39User Guide
3.5 Cal ling a C ontact
Calling a F avorite from the People Tab
1. From the People tab, tap the
contact you w ish to c all.
2. Tap “Call.”
Calling a Contact from
the C ontact Li st
1. From the P eople tab, tap the “Al l
People” button.
2. Tap the cont act y ou wish to c all.
3. Tap “Call.”
If a contact has mu ltiple
numbers, a selection will
appear. Choose the
appropriate number.
User Guide 40
Chapter 4: GreatC all Button
This c hapter expl ains addition al feat ures on y our
Jitterbug Touc h 2 availab le when y ou tap the GreatC al l
button .
• Introduction
• Usage
• Help
41User Guide
4.1 GreatC all Button – Introduction
In both the Home and People tabs, you’l l see the GreatC al l
button at the bottom right c orner of y our screen.
T ap thi s button to see the follow ing options:
1. “Usag e” – View how many minutes, text mess ages,
data megabytes you’ve used, how m any y ou have left,
and when your next bil l date i s.
2. “Featured App s” – Several featured app s rec ommended
by Gre atCal l.
3. “Help” – Help and information about y our Jitterbug
T ouc h 2.
4. “C ontact U s” – Options to c ontact our GreatC all
Operators or C ustomer Service Representatives.
User Guide 42
4.2 Usag e
The usage feature will allow you to easily keep trac k of your
usage right from your Jitterbug Touc h 2. In addition to
minute and text usag e, your phone w ill trac k your data
usage, or “meg abyte” usag e. Data i s what your phone uses
to acc ess the Internet, download an app, or send an email.
See the next page for examples of data us age.
There may be a slight delay in di splaying your exact
usage. U sag e is ba sed on the estimated minutes,
text messages and dat a that you use per billing
cycle. You should chec k this often to ensure y ou are
within your monthly pl an.
43User Guide
How much dat a is enough?
Data What y ou can do with it
Send 50 emails, and send 7 emails with att achments, and
10 MB
50 MB
100 MB
View 20 web pages, and
Post 2 photos on social media s ites, and
Watc h 1 minute of stre aming video
Send 250 emails, and send 35 emails w ith attac hments, and
View 100 web pages, and
Post 12 photos on social media s ites, and
Watc h 5 minutes of stre aming video
Send 500 emails, and send 70 emails w ith attac hments, and
View 200 web pages, and
Post 25 photos on social media sites, and
Watc h 10 minutes of stre aming video
Send 1250 emails, and send 185 emails w ith attac hments, and
250 MB
500 MB
View 500 web pages, and
Post 62 photos on social media sites, and
Watc h 25 minutes of streaming video
Send 2500 emails, and send 375 emails with attac hments, and
View 1000 web pages, and
Post 125 photos on social media sites, and
Watc h 50 minutes of stre aming video
User Guide 44
4.3 Help
With the Jitterbug Touch 2, you can easily
fi nd help whenever y ou need it. W e h ave
included an entire on-screen guide for
easy reference.
1. T ap the Gre atCal l button.
2. T ap “Help .”
3. You will see a li st of various help
topics. T ap one to select. While in a
help topic, you c an scroll up or down
to read all the c ontent or use the left
or right arrows to see the next topic.
Your Jitterbug Touch 2 also
features “Sh ake for HelpTM.” If you need help while
anywhere on the Main screen, just shak e y our phone
and a help bubble wil l appear .
45User Guide
User Guide 46
Chapter 5: Setting Up and Using Em ail and Gmail
This c hapter expl ains how to set up and use email on your
Jitterbug T ouch 2.
• Introduction
• Gmail
• Email
47User Guide
5.1 Introduction
The Jitterbug Touc h 2 offers two w ays to use Em ail: Standard
Email and Gmail (Google Email).
If you don’t have a Gm ail ac cou nt, we highly rec ommend
setting one up to get the most out of your phone.
User Guide 48
5.2 Setting up your Google Gmail Ac count
T o g et the most out of y our Jitterbug Touch 2 we strongly
recommend linking your devic e to a Google em ail ac cou nt.
This wi ll al low you to down load apps from the Google Play
Store, acc ess y our email and add c ontacts to your phone via
your computer . If you do not already have a Google ac cou nt,
follow the steps below to get started:
Creating an Gm ail Ac cou nt from y our C omputer
The easiest way to create a Gmail acc ount is right from your
computer .
1. Launc h the Internet.
2. Go to www.google. com.
3. Select “Sign-In” to see the Google login page.
4. Select “Cre ate an acc ount” to cre ate a new acc ount.
5. Follow the prompts to create a free ac cou nt.
You can sync h other types of standard email
acc ounts w ith y our Jitterbug Touc h 2 as well.
See page 51 for details.
49User Guide
Linking Your Google Ac cou nt to Your Jitterbug Touc h 2
1. From the Home tab, tap the “Al l Apps” button.
2. T ap “Gm ail.”
3. At the “Add a Google acc ount” screen, t ap “Exi sting.”
4. At the “Sign in” screen, enter your Google usern ame
and password.
5. T ap “Save.”
User Guide 50
5.3 Email
You can use your Jitterbug Touc h 2 to view , c ompose and
manage Em ail mess ages. It’s e asy to sy nc h most standard
Email ac cou nts – lik e Yahoo, AOL or Hotm ail – in just a few
steps.
1. From the Home Tab, tap the “All Apps” button.
2. T ap “Email.”
3. Select whic h type of email address you have.
4. Enter an email address and password in the entry
box es.
5. T ap “Next.”
6. Follow the in structions on the screen.
51User Guide
User Guide 52
Chapter 6: All Apps Button
This c hapter expl ains the Al l App s button on your Jitterbug
T ouc h 2.
• All App s Button Overview
• Internet
• Calendar
• Google Play Store
53User Guide
6.1 All App s Overview
Your Jitterbug Touch 2 c omes w ith some of the primary app s
pre-programmed into your Home t ab as “Fav orites.” There
are, however, many other apps you c an ac ce ss b y tapping
the “All App s” button in the lower left c orner of the Home
tab.
Some of the apps require you to have a Gmail or GreatC all
acc ount, while others work immediately . If there are c ertain
apps you wi ll be us ing more often, you c an add them to y our
“Favorites” on the Home tab for quic k er ac c ess.
You can also download new app s from the Google Pl ay Store
after you link your Google email (Gmail) ac c ount to your
phone. See pag es 55-56 for details.
User Guide 54
6.2 Google Play Store
After linking your Gm ail ac c ount to your phone,
you can ac c ess the Google Play Store and download games, movies, mus ic and any other app s
that interest you. There are over 600,000 app s to
choose from.
1. From the Home tab, tap the “Al l Apps” button.
2. T ap “Play Store.”
3. You will be brought to the Google Play Store where you
can easily searc h and download apps.
55User Guide
Downloading a free app
Once y ou see a free app y ou wish to down load:
1. Simply tap “Inst all” and then “Ac c ept & Download.”
2. Once downloaded, your new ap p wil l appear in your “All
Apps” list.
Purchasing an app
Once y ou see an app y ou wish to purc h ase and download:
1. T ap the pric e of the app.
2. Tap “Acc ept & Buy .”
3. T ap “OK.”
4. Once downloaded, your new app w ill now appear in
your “All App s” list, and Googl e wil l c harg e the credit
card y ou use for your Google ac c ount. You will not see
this c harg e on y our GreatC all bil l.
You will on ly be c harg ed if you agree to purc ha se an
app from the Google Play Store.
User Guide 56
Chapter 7: Settings and Options
This c hapter expl ains how you c an customize the w ay your
phone looks and performs.
• Options
• Settings
• Setting the Screen Loc k
57User Guide
7.1 Options
We’ve m ade it e asy to adjust some of the most c ommonly
used phone settings.
1. From the Home tab, press the menu k ey .
2. T ap “Options.”
3. You can adjust Color Theme, Loc k Screen Photo, Blue-
tooth, Airplane Mode, Wi-fi and Sounds.
4. Simply t ap the option y ou wish to adjust. F or example,
to adjust the color theme of y our Home screen:
-T ap “Color Theme”
-T ap the bo x next to the c olor y ou prefer
-Press the bac k button to return
User Guide 58
7.2 Settings
There are multiple additional settings you c an adjust with
your Jitterbug Touc h 2, so that it best suits your needs,
including:
• Call Settings
• Display
• Security
• Date & Time
To adjust your settings
1. From the Home tab, tap the “Al l Apps” button.
2. Tap “Settings.”
3. You will see a li st of settings. Tap the setting you w ish to
adjust.
4. Follow the prompts to adjust the setting.
59User Guide
7.3 Setting the Screen Lock
You can protect y our Jitterbug Touch 2 from u nauthoriz ed
use by setting a pas sword or other type of loc k on your
Home screen.
1. From the Home tab, tap the “Al l Apps” button.
2. T ap “Settings.”
3. T ap “Security.”
4. T ap “Screen L oc k.”
5. Choose whichever security method you prefer .
For example, to use a PIN c ode:
-T ap “PIN.”
-Enter a numeric pin code of at le ast 4 digits.
-T ap “Continue.”
6. Enter your c ode again and tap “OK.”
If you set a screen loc k, y ou wil l be ask ed to enter y our
password or pin when y ou un loc k y our phone.
User Guide 60
Chapter 8: C ommercial Mobile Alert System (CMAS)
This c hapter expl ains CMAS on your Jitterbug Touch 2.
• About
• T ypes of Alerts
61User Guide
8.1 About CMAS
The Commerc ial Mobile Alert Sy stem (CMAS) is a new
national pub lic s afety system th at allows people who own
a CMAS-enabled mobile devic e to rec eive g eographic allytargeted messages. These broadcast mess ages will alert
customers of imminent thre ats to their s afety within their
immediate area.
Receiv ing a CMAS alert messag e on y our Jitterbug
T ouc h 2 – Although alerts from CMAS are not text
messag es, the alerts will look similar to text
messages. They will be short (not more than 90
ch aracters) and ea sy to read. The alert mess ages
will provide ba sic inf ormation on s afety/security
issues urging customers to tak e action to protect
themselves.
User Guide 62
8.2 Types of Alerts
There are three types of alerts through CMAS:
1. Alerts issued by the President
2. Alerts involving imminent thre ats to life or property
issued b y the Nation al Weather Servic e or other
authorized emergency manag ement ag ency .
3. Amber Alerts – missing child alert
Alert messages are pr ov ided by appro ved emergency
agencies and delivered via the F ederal Emergency
Management Ag ency (FEMA).
CMAS does not use the customer mobile number to transmit
messag es and does not use the GPS loc ation of the devic e.
Instead, CMAS broadca sts mess ages similar to th at of r adio
today.
There is no c harg e for receiv ing CMAS messag es.
63User Guide
The Fine Print
Warnings and Prec autions
This section contain s important inform ation pertaining to the operating instruction s of your
device. It also c ontains information about how to use the devic e safely. Read this information
carefully before using your devic e.
Electronic Device
Power off your dev ice if using the devic e i s prohibited. Do not use the devic e when using the
device causes danger or interference w ith electronic devic es.
Medical Devic e
• Follow rules and regulation s set forth by hospit als and health c are fac ilities. Do not use your
device when using the devic e i s prohibited.
• Pacemak er manuf acturers recommend th at a minimum dist anc e of 15 cm be m aintained
between a device and a pac emak er to prevent potential interference w ith the pacem aker . If
you are using a pacemak er , use the devic e on the oppos ite side of the pac em aker and do
not carry the devic e in your front poc k et.
• Some wireless dev ic es may affect the performanc e of he aring aids. For any such prob lems,
consult y our service prov ider.
• T o en sure that the He aring Aid C ompatibility rating for your devic e is maint ained, secondary
transmitters suc h as Bluetooth and Wi-Fi c omponents must be dis abled during a c all.
Potentially Explosive Atmosphere
Power off your dev ice in any area with a potenti ally explosive atmosphere, and c omply with al l
signs and instructions. Areas that may have potentially explosive atmospheres include the areas
where you would normally be advised to t urn off y our vehicle engine. Triggering of sparks in such
areas could cause an explosion or a fi re, resulting in bodily injuries or even deaths. Do not power
on your devic e at refueling points suc h a s service st ations. C omply with restrictions on the use
of radio equipment in fuel depots, stor age, and di stribution areas, and c hemic al pl ants. In addition, adhere to restrictions in areas where blasting operations are in progress. Before using the
device, watch out for areas that have pot entially explosive atmospheres that are often, but not
always, clearly marked. Such locations include areas below the dec k on boats, chemical transfer
or storage facilities, and areas where the air contains c hemicals or particles such as grain, dust,
or metal powders. Ask the manuf acturers of vehicles using liquefi ed petroleum gas (such as
propane or butane) whether this devic e c an be safely used in their vic inity .
Traffi c Security
Observe local laws and regulations while using the devic e. In addition, if using the devic e while
driving a vehicle, comply with the follow ing guidelines:
User Guide 64
• Conc entrate on driving. Your fi rst responsibility is to drive safely .
• Do not talk on the devic e while driving. Use h ands-free ac ce ssories.
• When you have to m ake or an swer a cal l, park the vehicle at the road side before us ing your
device.
• RF signals ma y affect electr onic systems of motor vehicles. For more inform ation, con sult the
vehicle manufacturer .
• In a motor vehicle, do not plac e the devic e over the air bag or in the air bag deployment area.
Otherwise, the device ma y hurt you ow ing to the strong forc e when the air bag infl ates.
• Do not use your devic e while fl ying in an aircraft. Power off your device befor e boarding an
aircraft. Using wireless devic es in an aircraft may cause danger to the oper ation of the aircr aft
and disrupt the wireless telephone network. It ma y also be c onsidered illeg al.
Operating Environment
• Do not use or charg e the devic e in dusty , damp, and dirty plac es or plac es with magnetic
fi elds. Otherwise, it may result in a malfunction of the circuit.
• The devic e complies with the RF spec ifi cations when the dev ic e is used ne ar your e ar or at a
distance of 0.59 inc h (1.5 cm) from y our body . Ensure th at the devic e ac c essories suc h as a
device ca se and a devic e holster are not c omposed of met al c omponents. Keep your dev ice
0.59 inch (1.5 cm) away from y our body to meet the requirement earlier mentioned.
• On a stormy day with thunder , do not use your dev ice when it is being ch arged, to prevent
any danger caused by lightning.
• When you are on a cal l, do not touc h the antenn a. Touching the antenna affects the c all quality and results in increase in power c onsumption. As a result, the talk time and the standb y
time are reduced.
• While using the device, ob serve the local laws and regulations, and respect others’ privacy
and legal rights.
• Keep the ambient temperat ure between 32°F (0°C) and 113°F (45°C) while the dev ic e is being charged. K eep the ambient temper atur e between 14°F (-10°C) to 113°F (45°C) for us ing
the device powered by a battery .
Prevention of Hearing Damage
Using a headset at high volume c an damag e y our hearing. To reduce the risk of dam age to hear ing, lower the headset volume to a s afe and comfortabl e level.
Safety of Children
Comply with al l prec autions w ith regard to c hildren’s safety . L etting the c hild play w ith y our
device or its ac c essories, whic h m ay include parts that can be det ac hed from the devic e, ma y be
65User Guide
dangerous, as it ma y present a c hok ing hazard. En sure that small c hildren are kept away from
the device and ac ce ssories.
Acces sories
Choose only batteries, ch argers, and ac c essories appro ved for use w ith this model by the devic e
manufacturer . The use of any other type of battery, c h arger , or ac ce ssory may invalidate any w arranty for the devic e, may be in viol ation of local rules or l aws, and may be
dangerous. Please cont act y our dealer for information about the avail ability of approved batteries, chargers, and ac c essories in y our area.
Battery and Charger
• Unplug the charger from the electric al plug and the devic e when not in use.
• The battery can be c harged and di sc harged hu ndreds of times before it event ually we ars
out. When the standby time and the t alk time are shorter than the normal time, repl ace the
battery.
• Use the AC power supply defi ned in the specifi cations of the c h arger . An improper power
voltage ma y cause a fi re or a malfunction of the c harger .
• Do not connect two poles of the battery with c onductors, suc h as met al m aterials, key s, or
jewelries. Otherwise, the battery may be short-circuited and may cause injuries and burns on
your body.
• If battery electrolyte leaks out, ensure that the electrolyte does not touc h y our skin and eyes.
When the electrolyte touches y our skin or spl ashes into your eyes, wa sh your eyes with cle an
water immediately and consult a doctor.
• If there is a ca se of battery deformation, c olor c h ange, or abnormal heating while y ou c harg e
or store the battery, remove the battery immediately and stop usin g it. Otherwise, it m ay le ad
to battery leakage, overheating, explos ion, or fi re.
• If the power cable is damaged (for ex ample, the cord i s exposed or brok en), or the plug
loosens, stop using the cable at onc e. Otherwise, it m ay le ad to an electric shoc k, a short
circuit of the c harger , or a fi re.
• Do not dispose of batteries in fi re as they may explode. Batteries m ay also explode if dam-
aged.
• Do not modify or remanufacture, attempt to in sert foreign objects into the battery , immerse
or expose to water or other liquids, expose to fi re, explosion or other hazard.
• Avoid dropping the device or battery . If the dev ice or battery i s dropped, especial ly on a hard
surface, and the user suspects damag e, tak e it to a quali fi ed service center for inspection.
• Improper battery use may result in a fi re, explosion or other hazard.
User Guide 66
• Promptly dispose of used batteries in ac c ordance w ith local regulations.
• The devic e should only be c onnected to products th at bear the USBIF logo or have c ompleted
the USB-IF compliance progr am.
• Only use the battery with a charging system that has been qualifi ed with the system per this
standard, IEEE- St d-1725. Use of an u nqualifi ed battery or charg er may present a risk of fi re,
explosion, leakage, or other h azard.
• Replace the battery only with another battery that has been qualifi ed with the system per this
standard, IEEE- St d-1725. Use of an u nqualifi ed battery may present a risk of fi re, explosion,
leakage or other haz ard.
• Do not disas semble or open, crush, bend or deform, pu ncture or shred the battery . Otherwise, it may lead to electrolyte leak age, ov erheating, fi re, or explosion.
Cleaning and Maintenanc e
• The devic e, battery, and c harg er are not wate r-resi stant. K eep them dry . Protect the devic e,
battery, and charg er from water or vapor . Do not touc h the dev ice or the c h arger w ith a wet
hand. Otherwise, it may lead to a short circuit, a m alfunction of the dev ice, and an electric
shock to the user .
• Do not place your devic e, battery , and ch arger in pl aces where they c an get dam aged
because of col lision. Otherwi se, it ma y lead to battery leak age, dev ic e malfunction, o verheat ing, fi re, or explosion.
• Do not place magnetic storag e media such a s m agnetic cards and fl oppy disks near the
device. Radiation from the devic e may era se the information stored on them.
• Do not leave your dev ice, battery , and c har ger in a plac e with an extreme high or low temperature. Otherwise, they ma y not fu nction properly and ma y lead to a fi re or an explosion.
When the temperature is lower th an 32°F (0°C), performanc e of the battery is affected.
• Do not place sh arp metal objects suc h as pin s ne ar the earpiec e. The earpiec e may attract
these objects and hurt you when you are us ing the devic e.
• Before you clean or maint ain the devic e, power off the dev ic e and disc onnect it from the
charger.
• Do not use any chemic al det ergent, powder , or other c hemical agents (suc h as alc ohol and
benzene) to clean the devic e and the c harger . Otherwi se, parts of the devic e may be damaged or a fi re can be caused. You can clean the device and the c harg er with a piec e of damp
and soft antistatic cloth.
• Do not dismantle the devic e or ac ce ssories. Otherwise, the w arranty on the dev ic e and acc essories is invalid and the m anufact urer is not liable to pay for the dam age.
67User Guide
• If the device screen i s brok en by c ol liding with ha rd objects, do not touc h or try to remove the
broken part. In this case, stop using the devic e immediately , and then c ontact an authorized
service center in time.
Emergency Call
Y ou c an use your dev ic e for emergency c alls in the service area. The c onnection, however , cannot
be guaranteed in all condition s. You should not rely solely on the devic e for essential commu nications.
Certifi cation Inform ation (S AR)
This device meets guidelines for exposure to r adio waves. Your device is a low-power radio
transmitter and receiver . As rec ommended by internation al guidelines, the devic e i s designed
not to exceed the limits for exposure to radio w aves. These guidelines were developed by the
independent scientifi c organization International Commission on Non-Ionizing Radiation Protec-
tion (ICNIRP) and include safety measures designed to ensure s afety for al l users, regardles s of
age and health.
The Specifi c Absorption Rate (SAR) is the u nit of meas urement for the amount of ra dio frequency
energy absorbed by the body when us ing a devic e. The S AR v alue is determined at the highest certifi ed power level in laboratory conditions, but the actual S AR level of the dev ice when
being operated can be well below the value. This is bec ause the devic e is designed to use the
minimum power required to reach the network. The SAR limit adopted by USA and C an ada is 1.6
watts/kilogram (W/kg) aver aged over one gr am of ti ssue. The highest S AR v alue reported to the
FCC and IC for this dev ic e type when tested for use at the e ar is 0.917 W/kg, and when properly
worn on the body is 0.741 W/k g. and when using the W iFi function is 0.132 W/k g.
FCC Statement
This equipment has been tested and found to comply with the limits for a Class B digital devic e,
pursuant to Part 15 of the FC C Rules. These limits are designed to prov ide rea sonable protection
against harmful interferenc e in a residential in stall ation. This equipment generates, uses and
can radiate radio frequency energy and, if not in stal led and used in ac cordanc e with the in structions, may cause h armful interference to r adio c ommunic ations. However , there is no guar antee
that interference wil l not oc cur in a particular inst all ation. If this equipment does c ause harmful
interference to radio or television reception, whic h c an be determined by turning the equipment
off and on, the user is encour aged to try to c orrect the interferenc e by one or more of the following measures:
--Reorient or relocate the rec eiving antenna.
--Increase the separation between the equipment and rec eiver .
--Connect the equipment into an outlet on a circuit different from th at to whic h the rec eiver is
User Guide 68
connected.
--Consult the dealer or an experienc ed radio/T V tec hnician for help .
This devic e complies with Part 15 of the FCC Rules. Operation is subject to the following two
conditions: (1) this dev ice m ay not cause h armful interference, and (2) thi s dev ice must acc ept
any interference received, including interferenc e that m ay c ause undes ired operation.
Caution
Chan ges or modifi cations made to this devic e not expressly approved b y Huawei Technologies
Co., Ltd. m ay void the FCC authorization to operate this dev ice.
Hearing Aid Compatibility (HAC) regulations for Mobile phones
In 2003, the FCC adopted rules to m ake digit al wi reless telephones compatible w ith hearing aids
and cochle ar implants. Although an alog wireless phones do not usually c ause interference w ith
hearing aids or coc hle ar implants, digital wireles s phones sometimes do becau se of electromagnetic energy emitted by the phone’s antenn a, bac klight, or other c omponents.
Y our phone is compliant with FCC HAC regulations (ANSI C63.19). While some w ireless phones
are used near some hearing devic es (hearing aid s and c oc hlear impl ants), users may detect a
buzzing, humming, or whining noise. Some he aring devic es are more immu ne than others to
this interference noise, and phones also vary in the amou nt of interferenc e they gener ate. The
wireless telephone industry has developed a rating system for
wireless phones, to assist hearing device users fi nd phones that may be compatib le with their
hearing devices. Not all phones have been rated. Phones that are rated h ave the rating on their
box or a l abel loc ated on the box. The ratings are not guar antees. Results w ill vary depending on
the user’s hearing devic e and hearing loss. If y our hearing devic e
happens to be vulnerab le to interference, y ou ma y not be able to use a rated phone suc c essful ly .
Trying out the phone w ith your he aring devic e is the best wa y to evaluate it for y our personal
needs.
M-Ratings: Phones rated M3 or M4 meet FC C requirements and are likely to gener ate less inter ference to hearing devic es th an phones th at are not l abeled.
M4 is the better/higher of the two ratings.
T-Ratings: Phones rated T3 or T4 meet FC C requirements and are lik ely to be more us able w ith a
hearing device’s telecoil (“T Sw itc h” or “Telephone Switch”) th an unr ated phones. T4 i s the better/higher of the two ratings. (Note that not all hearing devic es h ave telecoils in them.)
Hearing devices m ay also be me asured.
Y our phone meets the M4/T3 level rating. He aring devic es m ay also be r ated. Your hearing
device manuf acturer or he aring health profess ional m ay help you fi nd this rating.
This phone has been tested and rated for use with hearing aids for some of the wireless technol-
69User Guide
ogies that it uses. However , there may be some newer wireles s tec hnologies used in thi s phone
that have not been tested yet for use with he aring aids. It i s important to try the different fe atures
of this phone thoroughly and in different loc ations, using your he aring aid or coc hle ar implant,
to determine if you hear any interfering noise. C onsult your servic e provider or the m anufact urer
of this phone for information on he aring aid compatibility. If you have questions about return or
exchang e policies, c onsult your service pro vider or phone retailer .
For more information about the FC C He aring Aid C ompatibility ple ase
go to http://transition.fc c.go v/cgb/dro/hearing.html
Personal Information and Dat a Security
The use of some functions or third-party applicatio ns on your dev ice c ould result in your personal
information and data being lost or becoming ac c ess ible to others. Sever al mea sures are rec ommended to help you protect personal and confi dential information.
• Place y our devic e in a safe are a to prevent it from unauthoriz ed use.
• Set y our devic e screen to loc k and create a pas sword or unloc k
pattern to open it.
• Periodically bac k up personal information kept on y our SIM/UIM c ard, memory card, or
stored in your devic e memory. If you c h ange to a different devic e, be sure to move or delete
any personal information on your old devic e.
• If you are worried about viruses when you rec eive mes sages or emails from a str anger , y ou
can delete them without opening them.
• If you use y our devic e to browse the Internet, avoid web sites th at might pose a security risk
to avoid theft of y our personal inform ation.
• If you use services suc h as Wi-Fi tether or Bluetooth, set passwords for these services to
prevent unauthorized ac c ess. When these service s are not in use, t urn them off.
• Install or upgrade dev ic e security software and regul arly scan for viruses.
• Be sure to obtain third-party applications from a legitimate sourc e. Downloaded third-party
applications should be scanned for viruses.
• Install security softw are or patc hes rele ased b y Huawei or third-party applic ation providers.
• Some applications require and tran smit loc ation information. As a result, a third-party m ay
be able to share your loc ation information.
• Y our dev ic e may pro vide detection and diagnos tic information to third-party applic ation
providers. Third party vendors use this information to improve their products and services.
• If you have c oncern s about the security of your personal information and data, ple ase c ontact
mobile@huawei.com.
Legal Notic e
User Guide 70
Copyright © Huawei Technologies C o., Ltd. 2013. Al l rights reserved.
No part of this manual m ay be reproduc ed or tr ansmitted in any form or b y any means without
prior written consent of Huawei Technologies Co ., Ltd. and its affi liates (“Huawei”).
The product described in this manual m ay include c op yrighted software of Huawei and pos sible
licensors. C ustomers shal l not in any manner r eproduce, di stribute, modify, dec ompile, dis assemble, decrypt, extract, reverse engineer, lease, assign, or sublicense the s aid software, unless
such restrictions are prohibited b y applic able laws or suc h actions are appro ved by respective
copyright holders.
Trademarks and Permissions
, and and are trademarks or registered trademarks of Huawei Technologies Co.,
Ltd.
Android, Google, Google Play and other marks are trademark s of Google Inc.
®
The Bluetooth
word mark and logos are registered tr ademarks owned by Bluetooth SIG, Inc.
and any use of such m arks b y Huawei Technologies C o., Ltd. i s under lic en se. Other trademark s,
product, service and company names mentioned may be the property of their respective owners.
Notice
Some features of the product and its ac ce ssories described herein rely on the software inst alled,
capacities and settings of local network, and therefore may not be activ ated or may be limited
by local network oper ators or network servic e providers. Thus, the description s herein ma y not
exactly matc h the product or its ac ce ssories whic h you purc ha se.
Huawei reserves the right to chang e or modify any information or specifi cations contained in this
manual without prior notic e and without any liability .
Third-Party Software Statement
Huawei does not own the intellectual property of the third-party software and applic ations that
are delivered with this product. Therefore, Huawei wil l not provide any warranty of any kind for
third party software and applications. Neither will Huawei prov ide support to customers who use
third-party software and applications, nor be responsib le or liable for the fu nctions or performance of third-party software and applic ations. Third-party software and applic ations services
may be interrupted or terminated at any time, and Huawei does not guarantee the avail ability
of any content or servic e. Third-party service providers provide c ontent and services through
network or transmission tools outside of the control of Huawei. To the greatest extent permitted
by applicable l aw , it is explicitly st ated that Hu awei shall not c ompens ate or be liable for services
provided by third-party service pro viders, or the interruption or termination of third-party contents or services. Huawei shall not be respons ibl e for the legality , quality , or any other aspects of
any software installed on thi s product, or for any uploaded or downloaded third-party works in
71User Guide
any form, including but not to limited texts, im ages, v ideos, or software et c. Customers shall bear
the risk for any and all eff ects, including incompatibility between the software and thi s product,
which result from inst alling software or uploadin g or downloading the third-party works. Thi s
product is based on the open-source Android™ platform. Huawei has made necess ary changes
to the platform. Therefore, this product may not support all the functions that are supported by
the standard Android platform or may be inc ompatible with third-party software. Huawei does
not provide any warr anty and represent ation in connection w ith any suc h c ompatibility and
expressly excludes all liability in connection w ith suc h matters.
User Guide 72
GreatCall, Inc. He adquarters:
10935 Vista Sorrento Parkway
Suite 200
San Diego, CA 92130
Tel: 1–858–720–7500
Customer Service Center:
P.O. Box 4428
Carlsbad, CA 92018
Tel: 1–800–733–6632
Internet Address:
www.greatc al l.com
Copyright ©2013 GreatCall, Inc. Jitterbug and GreatCall are registered trademarks of
GreatCall, Inc.
73User Guide
Disclaimer Of Warranties; Exclusion Of Liability
ALL C ONTENTS OF THIS MANU AL ARE PRO VIDED “AS IS”. EX C EPT AS RE QUIRED B Y APPLICABLE
LAWS, NO WARRANTIE S OF ANY KIND , EITHER EXPRES S OR IMPLIED , INCL UDING BUT NO T LIMITED
TO, THE IMPLIED W ARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE,
ARE MADE IN RELATION TO THE ACCURACY, RELIABILITY OR C ONTENTS OF THIS MANUAL. TO THE
MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, IN NO EVENT SHALL HUAWEI OR GREATCALL
BE LIABLE FOR ANY SPECIAL, INCIDENTAL, INDIRECT , OR CONSEQUENTIAL DAMAGES, OR LOSS OF
PROFITS, BUSINESS, REVENUE, D ATA, GOODWILL S A VINGS OR ANTICIP ATED SAVINGS REGARDLESS OF WHETHER SUCH LOSSES ARE FORSEEABLE OR NO T. THE MAXIMUM LIABILITY (THIS
LIMITATION SHALL NO T APPLY TO LIABILIT Y FOR PERSONAL INJURY TO THE EXTENT APPLICABLE
LAW PROHIBITS SUCH A LIMITATION) OF HUA WEI OR GREATCALL ARISING FROM THE US E OF THE
PRODUCT DESCRIBED IN THIS MANUAL SHALL BE LIMITED TO THE AMOUNT PAID BY CUSTOMERS
FOR THE PURCHASE OF THIS PRODUCT .
User Guide 74
Your Customer Agreement
1. Welcome To The GreatCall® Family.
Please read this agreement regarding your phone and service. When you accept this
agreement, you’re bound by its conditions. It applies to all of your services from GreatCall
and covers important topics such as:
• How long this agreement lasts
• Your rights to refuse or cancel this agreement
• Our friendly 30-day return policy
• Our rights to limit or end service or this agreement
• Limitations of liability and privacy
• How to handle disputes if they arise, including arbitration
2. Your Monthly Rate Plan
The monthly rate plan you select is part of this agreement. To the extent any condition in
your plan expressly confl icts with this agreement, the condition in your plan will apply.
3. Your Rights To Refuse Or Cancel This Agreement
After you’ve had an opportunity to review this agreement, it will begin when you do any of the
following to indicate your acceptance:
• Activate your service
• Give us a written or electronic signature indicating your acceptance
• Tell us electronically that you accept
If you do not wish to accept this agreement, do not do any of the above actions.
75User Guide
3.1 30-Day Return Policy
If for any reason, within 30 days from date of purchase, you are not completely satisfi ed with
your device, we will refund the activation fee, the fi rst month’s service charge and the cost of
the device, plus applicable taxes if you:
• Have used less than 30 minutes of talk time; and
• Return the device in “like new” condition, as determined by GreatCall, in the original box
with all components and materials.
The shipping charges are non-refundable and you will be charged a $10 restocking fee. If
you have used more than 30 minutes of talk time or more than 25 MB of data, then we will
charge you the lesser of:
• Your monthly service charge; or
• 35¢ per minute for each additional minute over 30 minutes
Return Information:
• Please contact our Customer Service Department at 1-800-733-6632, available 24 hours
a day, 7 days a week, to cancel your account and obtain a return authorization number.
• Approved returns must be shipped back at the customer’s expense in the original
packaging.
• Refunds, if applicable, will be processed back to the party that paid in the same manner
that payment was received. Please allow 21 business days for processing.
3.2 Service Cancell ation
If for any reason you are not completely satisfi ed with your service and you wish to cancel,
you’ll be able to do so as described below. However, if you have purchased any Add-On
Minutes, they are not refundable and these minutes will expire after your last bill.
User Guide 76
You will receive a fi nal bill that will detail all the charges and credits on your account.
If you wish to cancel your service before the end of a given month, you’ll be responsible for
any account charges and overages through the date of your fi nal bill. If you have purchased
any Add-On Minutes, they are not refundable and these minutes will expire after your fi nal
bill.
Although cancellations are effective immediately, we don’t bill for partial months; therefore,
you’ll be charged for the entire month.
4. Charges And Fees
There is a fee associated with beginning your service and there may be a fee associated
with reactivating your service. Usage charges vary depending on where, when and how you
call, including toll-free and Operator-assisted calls. Additional features and services, such as
Operator assistance, may have extra charges.
4.1 Roaming And Long Distance Charges
There are no long distance or roaming charges for any calls made within the domestic U.S.
There may be additional charges for international calls and texts.
4.2 International Rates
When calling from the domestic U.S. to other countries, or when calling from outside of the
domestic U.S., additional international calling rates will apply.
4.3 Taxes, Fees And Assessments
We are required by law to charge you certain taxes, surcharges and assessments that will be
included on your bill. You are responsible for paying all taxes, surcharges and assessments
associated with your GreatCall products and services. These may change from time to time,
and we may not be able to give you advance notice about how these changes may affect you.
77User Guide
Except as prohibited by law, we may also, at our discretion, require you to pay regulatory and
administrative fees to recover our costs of complying with regulatory mandates and Universal
Service fees or similarly imposed charges. Any customer who is eligible for an exemption
from any tax or fee must provide us with a verifi able, valid and properly executed tax-exempt
certifi cate. Any tax exemption applies only after the date we receive the certifi cate from you and
have verifi ed your eligibility for the exemption.
4.4 How We Calculate Your Bill
Your bill is our notice to you of your fees, charges and other important information. It refl ects
the fees and charges in effect for your service plan at the time they are incurred. We charge
for usage after calls are made or received and charge access and other fees in advance.
The length of a call will be rounded up to the next full minute. Charges start when you’re
connected to an outgoing or incoming call and end after you hang up your phone, the other
party on your call hangs up, or the call ends through disconnection. We only bill for calls that
connect, including calls answered by machines. Standard usage charges apply to toll-free
calls. There may be additional usage charges for credit card or third party Operator-assisted
calls, which may be required in certain areas. You will incur usage charges at a minimum rate
of $0.35 per minute if you exceed your service plan minutes. Billing for usage and related
charges may sometimes be delayed. Delayed usage charges may be applied in the month
they appear on your bill against minutes included in your service plan for that month, rather
than against the included minutes for the month when you actually made or received the
call. This may result in charges higher than you’d expect in the later month.
4.5 Payments, Deposits, Credit Cards, And Checks
Payment is due in full as stated on your bill. IF WE DON’T RECEIVE PAYMENT IN FULL WHEN DUE,
WE MAY, TO THE EXTENT PERMITTED BY THE LAW OF THE STATE OF THE BILLING ADDRESS WE
HAVE ON FILE FOR YOU AT THE TIME, CHARGE YOU A LATE FEE UP TO 1.5 PERCENT A MONTH (18
PERCENT ANNUALLY) OR A FLAT $5 A MONTH, WHICHEVER IS GREATER, ON UNPAID BALANCES.
WE MAY ALSO CHARGE YOU FOR ANY COLLECTION AGENCY FEES BILLED TO US FOR TRYING
TO COLLECT FROM YOU. SHOULD WE NOT RECEIVE YOUR LATE PAYMENT, WE MAY SUSPEND
User Guide 78
YOUR SERVICE UNTIL PAID IN FULL. WE RESERVE THE RIGHT TO CHARGE A REASONABLE
RECONNECTION FEE. IF YOUR ACCOUNT REMAINS UNPAID, WE WILL CANCEL SERVICE FOR NONPAYMENT. We reserve the right to require recurring credit card billing for certain products or
services. We also reserve the right to require an advance deposit (or an increased deposit) from
you based on your payment history and changes in your plan and/or the frequency of use of
our services. We’ll pay simple interest on any deposit at the rate the law requires. Please retain
your evidence of deposit. You agree that we can apply deposits, payments, or repayments in
any order to any amounts you owe us on your account(s). You can’t use a deposit to pay any
bill unless we agree. We will not honor limiting notations you make on or with your checks. We
may charge you up to $25 for any returned check or denied credit card charges, depending on
applicable law.
5. Service Subject To Change
Your service is dependent upon our business requirements, including policies, practices
and procedures, which we can change without notice. Unless otherwise prohibited by law,
we can also change prices and any other conditions in this agreement at any time by sending
you written notice prior to the billing period in which the changes would go into effect. If you
choose to use your service after that point, you’re accepting the changes. If the changes have
a material adverse effect on you, however, you can end the affected service, without any early
cancellation fee, just by calling us within 60 days after we send notice of the change.
6. Rights In Numbers And Electronic Addresses We Assign T o You
You do not have any rights in the personal identifi cation number, email address or
identifi er we assign to you. The same is true for your wireless phone numbers, except for
your right to transfer it. In the event we need to change or reassign them, we’ll let you know.
Please know that your wireless phone number and/or name may appear when you call
someone. We rely on this feature to provide services you enjoy.
7. Transferring Or “Porting” Phone Numbers
79User Guide
You may be able to transfer or “port” your phone number from us to another carrier or service
provider. We cannot guarantee that this transfer will be successful. If you request that another
service provider transfer or “port” your phone number, we will treat this request in the same
manner as a request to cancel your GreatCall service. When the transfer is complete you will
be responsible for all the terms of cancellation described in Section 3 of this agreement. We
may not be able to provide you with some services, such as 9-1-1 location services, while we
implement the transfer.
8. Availability Of Service
Wireless phones use radio transmissions to access service. Therefore, we can’t provide
service when your wireless phone is out of range of our provider’s transmission site
or if suffi cient network capacity is not available. You may not receive service in certain
places, particularly in remote areas, with no service at all. Weather, topography, buildings,
your wireless phone and other conditions that are outside of our control may also cause
dropped calls or other problems with your service.
9. Suspending Service If Your Phone Is Lost Or Stolen
Please notify us immediately if someone steals your phone or you lose it. We’ll be happy
to provide a courtesy suspension of service for 30 days or until you choose to replace or
recover your phone – whichever comes fi rst – if you haven’t received a courtesy of this kind
within the prior year. Until we provide a courtesy suspension, you’ll be responsible for all
fees and charges, including those related to the use of services, even if used by another
party. We may require a sworn statement about the loss or theft.
10. Our Rights To Limit/End Service Or This Agreement
You agree not to resell our service to someone else without prior written permission from
GreatCall. You also agree that your wireless phone won’t be used for any purpose that is
illegal, isn’t allowed by this agreement or by your User Guide. WE CAN, WITHOUT NOTICE,
LIMIT, SUSPEND OR END YOUR SERVICE OR ANY AGREEMENT WITH YOU FOR VIOLATING
User Guide 80
THIS AGREEMENT OR FOR ANY OTHER GOOD CAUSE, INCLUDING, BUT NOT LIMITED TO:
a. Two or more late payments in a 12-month period.
b. Incurring charges greater than your required deposit or billing limit (even if we
haven’t yet billed the charges) if you are unwilling to increase your deposit with us.
c. Incurring charges materially in excess of your monthly access charge (even if we
haven’t yet billed the charges).
d. Harassing our employees or agents.
e. Lying to us.
f. Interfering with our operations.
g. Becoming insolvent or going bankrupt.
h. Breaching this agreement.
i. “Spamming,” or other abusive messaging or calling.
j. Modifying your phone from the manufacturer’s specifi cations.
k. Providing credit information we can’t verify.
l. Using your service in a way that adversely affects other customers.
m. Allowing anyone to tamper with your GreatCall number.
We can also temporarily limit your service for any operational or governmental reason.
11. Your Privacy
You agree to the terms of our Privacy Policy, available on our website at www.greatcall.com/
privacypolicy, when you use our services. It may change from time to time, so please review
this policy with regularity and care. Among other things, the policy outlines the information
we collect about you, how we use that information and with whom we share that information.
For example, it may be used to provide certain services, to protect our rights and interests, to
respond to legal process or to facilitate a merger. We may also monitor or record your calls with
GreatCall representatives to ensure the quality of our services and for other lawful purposes. If
you don’t agree with the terms of our Privacy Policy, do not purchase a GreatCall phone or use
GreatCall services.
81User Guide
12. Disclaimer Of Warranties
WE MAKE NO REPRESENTATIONS OR WARRANTIES, EXPRESS OR IMPLIED, INCLUDING, TO
THE EXTENT PERMITTED BY APPLICABLE LAW, ANY IMPLIED WARRANTY OF MERCHANTABILITY
OR FITNESS FOR A PARTICULAR PURPOSE CONCERNING YOUR SERVICE OR YOUR PHONE. WE
CAN’T PROMISE UNINTERRUPTED OR ERROR-FREE SERVICE AND DON’T AUTHORIZE ANYONE
TO MAKE ANY WARRANTIES ON OUR BEHALF. THIS DOESN’T DEPRIVE YOU OF ANY WARRANTY
RIGHTS YOU MAY HAVE AGAINST ANYONE ELSE.
13. Indemnifi cation
You agree to indemnify, defend and hold GreatCall harmless from any claims arising out of
use of the phone or service, breach of this agreement or violation of any laws or regulations
or the rights of any third party by you or any person on your account or that you allow to use
your phone or service.
14. Waivers And Limitations Of Liability
UNLESS THE LAW FORBIDS IT IN ANY PARTICULAR CASE, WE EACH AGREE TO LIMIT CLAIMS
FOR DAMAGES OR OTHER MONETARY RELIEF AGAINST EACH OTHER TO DIRECT DAMAGES. THIS
LIMITATION AND WAIVER WILL APPLY REGARDLESS OF THE THEORY OF LIABILITY, WHETHER
FRAUD, MISREPRESENTATION, BREACH OF CONTRACT, PERSONAL INJURY, PRODUCTS
LIABILITY, OR ANY OTHER THEORY. THIS MEANS THAT NEITHER OF US WILL SEEK ANY
INDIRECT, SPECIAL, CONSEQUENTIAL, TREBLE, OR PUNITIVE DAMAGES FROM THE OTHER. THIS
LIMITATION AND WAIVER ALSO APPLIES TO ANY CLAIMS YOU MAY BRING AGAINST ONE OF
OUR SUPPLIERS, TO THE EXTENT THAT WE WOULD BE REQUIRED TO INDEMNIFY THE SUPPLIER
FOR SUCH CLAIM. You agree we aren’t liable for problems caused by you or a third party; by
buildings, hills, network congestion, tunnels, weather, or other things we don’t control. You
also agree GreatCall is not liable for missed VoiceMail(s), or deletions of VoiceMail(s) from your
VoiceMail box (if you have one), even if you’ve saved them.
15. Handling Disputes With GreatCall
ANY CLAIM OR DISPUTE BETWEEN YOU AND GREATCALL IN ANY WAY RELATED TO OR
User Guide 82
CONCERNING THE AGREEMENT, OR THE PROVISION OF SERVICES OR PRODUCTS TO
YOU, INCLUDING ANY BILLING DISPUTES (CLAIM), SHALL BE SUBMITTED TO FINAL,
BINDING ARBITRATION BEFORE THE AMERICAN ARBITRATION ASSOCIATION (“AAA”). THIS
AGREEMENT TO ARBITRATE ALSO REQUIRES YOU TO ARBITRATE CLAIMS AGAINST OTHER
PARTIES RELATING TO SERVICES OR PRODUCTS PROVIDED OR BILLED TO YOU, INCLUDING
SUPPLIERS OF SERVICES AND PRODUCTS AND OUR RETAIL DEALERS, IF YOU ALSO ASSERT
CLAIMS AGAINST US IN THE SAME PROCEEDING. YOU AND WE ACKNOWLEDGE THAT THE
AGREEMENT AFFECTS INTERSTATE COMMERCE AND THAT THE FEDERAL ARBITRATION ACT
AND FEDERAL ARBITRATION LAW APPLY TO ARBITRATIONS UNDER THE AGREEMENT. BEFORE
INSTITUTING ARBITRATION, YOU AGREE TO PROVIDE US WITH AN OPPORTUNITY TO RESOLVE
YOUR CLAIM BY SENDING A WRITTEN DESCRIPTION OF YOUR CLAIM TO US AT: GREATCALL,
P.O. BOX 4428, CARLSBAD, CA 92018, AND NEGOTIATING WITH US IN GOOD FAITH
REGARDING YOUR CLAIM. IF WE ARE NOT ABLE TO RESOLVE YOUR CLAIM WITHIN 30 DAYS
OF RECEIPT OF YOUR NOTICE, THEN YOU OR WE, INSTEAD OF SUING IN COURT, MAY INITIATE
ARBITRATION PROCEEDINGS WITH THE AAA. ARBITRATION WILL BE CONDUCTED UNDER
THE AAA’S PUBLISHED WIRELESS INDUSTRY ARBITRATION RULES AND SUPPLEMENTAL
PROCEDURES FOR CONSUMER-RELATED DISPUTES, WHICH ARE AVAILABLE BY CALLING THE
AAA AT 800-778-7879 OR VISITING ITS WEB SITE AT WWW.ADR.ORG. THE AAA HAS A FEE
SCHEDULE FOR ARBITRATIONS. YOU WILL PAY YOUR SHARE OF THE ARBITRATOR’S FEES AND
ADMINISTRATIVE EXPENSES (“FEES AND EXPENSES”) EXCEPT THAT:
(A) FOR CLAIMS LESS THAN $25, WE WILL PAY ALL FEES AND EXPENSES; AND
(B) FOR CLAIMS BETWEEN $25 AND $1,000, YOU WILL PAY ONLY $25 IN FEES AND EXPENSES,
OR ANY LESSER AMOUNT AS PROVIDED UNDER AAA’S SUPPLEMENTAL PROCEDURES
FOR CONSUMER-RELATED DISPUTES.YOU AND WE AGREE TO PAY OUR OWN OTHER
FEES, COSTS, AND EXPENSES, INCLUDING THOSE FOR ANY ATTORNEYS, EXPERTS, AND
WITNESSES. AN ARBITRATOR MAY ONLY AWARD AS MUCH AND THE TYPE OF RELIEF AS
A COURT WITH JURISDICTION IN THE PLACE OF ARBITRATION THAT IS CONSISTENT WITH
LAW AND THIS AGREEMENT. AN ARBITRATOR MAY ISSUE INJUNCTIVE OR DECLARATORY
83User Guide
RELIEF BUT ONLY APPLYING TO YOU AND US AND NOT TO ANY OTHER CUSTOMER OR
THIRD PARTY. AS A LIMITED EXCEPTION TO THE AGREEMENT TO ARBITRATE, YOU AND WE
AGREE THAT:
(A) YOU MAY MAKE CLAIMS TO SMALL CLAIMS COURT, IF YOUR CLAIMS QUALIFY FOR
HEARING BY SUCH COURT; AND
(B) IF YOU FAIL TO TIMELY PAY AMOUNTS DUE, WE MAY ASSIGN YOUR ACCOUNT FOR
COLLECTION, AND THE COLLECTION AGENCY MAY PURSUE IN COURT CLAIMS LIMITED
STRICTLY TO THE COLLECTION OF THE PAST DUE DEBT AND ANY INTEREST OR COST
OF COLLECTION AGREEMENT. AS PERMITTED BY LAW, OR WHETHER CLASS ACTION
IN COURT, WAIVER SMALL CLAIMS COURT, OR ARBITRATION, YOU AND WE MAY ONLY
BRING CLAIMS AGAINST EACH OTHER IN AN INDIVIDUAL CAPACITY AND NOT AS A CLASS
REPRESENTATIVE OR A CLASS MEMBER IN A CLASS OR REPRESENTATIVE ACTION. IF A
COURT OR ARBITRATOR DETERMINES IN A CLAIM BETWEEN YOU AND US THAT YOUR
WAIVER OF ANY ABILITY TO PARTICIPATE IN CLASS OR REPRESENTATIVE ACTIONS IS
UNENFORCEABLE UNDER APPLICABLE LAW, THE ARBITRATION AGREEMENT WILL NOT
APPLY, AND YOU AND WE AGREE THAT SUCH CLAIMS WILL BE RESOLVED BY A COURT OF
APPROPRIATE JURISDICTION, OTHER THAN A SMALL CLAIMS COURT. JURY TRIAL WAIVER,
WHETHER ANY CLAIM IS IN ARBITRATION OR IN COURT, YOU AND WE WAIVE ANY RIGHT
TO JURY TRIAL INVOLVING ANY CLAIMS OR DISPUTES BETWEEN YOU AND US.
16. About 5Star Service
NOT ALL PERSONAL EMERGENCY RESPONSE SYSTEMS (PERS) HAVE THE SAME FEATURES.
YOU SHOULD DETERMINE WHICH FEATURES ARE IMPORTANT TO YOU. CALCULATION WAS
DETERMINED BY AVERAGING THE PERS MARKET LEADERS’ MONTHLY PUBLISHED FEES. 5STAR
URGENT RESPONSE SERVICE REQUIRES THE PURCHASE OF THE 5STAR AND A ONE-TIME
SET-UP FEE FOR SERVICE ACTIVATION OF $35. COVERAGE AND SERVICE ARE NOT AVAILABLE
EVERYWHERE. OTHER CHARGES AND RESTRICTIONS MAY APPLY. 5STAR SERVICE MAY NOT
BE AVAILABLE IN REMOTE OR ENCLOSED AREAS. 5STAR SERVICE WILL BE ABLE TO TRACK
AN APPROXIMATE LOCATION WHEN YOUR DEVICE IS TURNED ON AND FULLY CHARGED,
BUT WE CANNOT GUARANTEE AN EXACT LOCATION. 5STAR SERVICE DOES NOT REQUIRE A
User Guide 84
CONTRACT AND CAN BE CANCELLED AT ANY TIME. MONTHLY SERVICE FEES DO NOT INCLUDE
GOVERNMENT TAXES OR ASSESSMENT SURCHARGES. PRICES AND FEES ARE SUBJECT TO
CHANGE. OUR COVERAGE MAP ESTIMATES WHERE YOUR DEVICE WILL WORK. A NUMBER OF
FACTORS AFFECT THE SPECIFIC COVERAGE YOU WILL GET. YOU WILL NOT BE ABLE TO MAKE
9-1-1 CALLS WHEN CELLULAR SERVICE IS NOT AVAILABLE. GREATCALL IS NOT A HEALTH CARE
PROVIDER AND DOES NOT PROVIDE HEALTH CARE SERVICES. YOU SHOULD SEEK THE ADVICE
OF YOUR PHYSICIAN IF YOU HAVE ANY QUESTIONS ABOUT MEDICAL TREATMENT. GREATCALL
IS A REGISTERED TRADEMARK OF GREATCALL, INC. AND/OR ITS RELATED ENTITIES. 5STAR
URGENT RESPONSE AND 5STAR ARE TRADEMARKS OF GREATCALL, INC. COPYRIGHT 2013
GREATCALL, INC. NATIONAL ACADEMIES OF EMERGENCY DISPATCH © 2013.
17. About You
You represent that you’re at least 18 years old and have the legal capacity to accept this
agreement. If you are ordering for a friend or a member of your family, you are bound by the
terms of this agreement, unless and until, your friend or family member has agreed to the terms
of this agreement. If you’re ordering for a company, you’re representing that you are authorized
to bind the company to the terms of this agreement, where the context “you” means the
company.
18. About This Agreement
If either of us waives or doesn’t enforce a requirement under this agreement in an instance,
we don’t waive our right to later enforce that requirement. You can’t assign this agreement
or any of your rights or duties under it. We may assign all or part of this agreement or your
debts to us without notice, and you agree to make all subsequent payments as instructed.
Notices are considered delivered when we send them by email or fax to any email or fax
number you’ve provided to us, or three days after mailing to the most current billing address
we have on fi le for you, if by us, or to the Customer Service address on your most recent
bill. If any part of this agreement, including any part of its arbitration provisions, is held
invalid, that part may be severed from this agreement. This agreement and the documents
85User Guide
to which it refers form the entire agreement between us on their subjects. You can’t rely on any
other documents or statements on those subjects by any sales or service representatives, and
you have no other rights with respect to service or this agreement, except as specifi cally provided
by law. This agreement isn’t for the benefi t of any third party except our parents, affi liates,
subsidiaries, agents and predecessors/successors in interest. Except to the extent we’ve agreed
otherwise in the provisions on late fees and arbitration, this agreement and disputes covered by
it are governed by the laws of the state of California, without regard to the confl icts of the laws or
rules of that state.
19. Additional Terms For Text Messaging
The message rates that we charge depend on the GreatCall service plan that you selected.
You will incur message charges when you send or receive a message, whether the message
has been read or unread, viewed or unviewed, solicited or unsolicited. GreatCall does not
guarantee that messages will be received. We are not responsible for lost or misdirected
messages.
User Guide 86
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