Jiangmen Dascom Computer Peripherals TD13300 Users Manual

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Important Safety Instructions (English)

Read the following instructions thoroughly before starting up your printer.

• Never carry out maintenance or repair work yourself. Always contact a qualified service technician.

• Keep this Operator’s Manual in a place which is easily accessible at all times.

• Place the printer on a solid and even base so that it cannot fall.

• Never place the printer in the vicinity of inflammable gas or explosive substances.

• Ensure the printer is connected to a socket with the correct mains voltage.

• Always disconnect the printer from the mains before opening the device to perform maintenance work

or remedy errors.

• Do not expose the printer to high temperatures, direct sunlight or dust.

• Keep all liquids away from the printer.

• Protect the printer from shock, impact and vibration.

Make sure that the printer and computer are switched off before connecting the data cable.

• The print head will become very hot during printing; avoid contact with the print head after printing has
finished.

• Do not perform any operation or action in any way other than those provided in this manual. When in
doubt, contact your dealer or your customer support.

The device and mains-socket must all times be easily accessible.

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Wichtige Sicherheitshinweise (German)

Lesen Sie bitte diese Sicherheitshinweise durch, bevor sie den Drucker in Betrieb nehmen.

• Führen Sie Wartungsarbeiten und Reparaturen keinesfalls selbst aus, sondern verständigen Sie immer
einen qualifizierten Servicetechniker.

• Bewahren Sie diese Dokumentation an einem jederzeit zugänglichen Ort auf.

• Den Drucker auf stabilem und ebenem Untergrund so aufstellen, dass er nicht zu Boden fallen kann.

• Stellen Sie den Drucker keinesfalls in der Nähe von leicht entzündlichen Gasen oder explosiven Stoffen

auf.

• Den Drucker nur an eine Steckdose mit der richtigen Spannung anschließen.

• Wenn Sie den Drucker vom Netz trennen wollen, den Drucker ausschalten und immer den Netzstecker

an der Steckdose ziehen.

• Den Drucker weder hohen Temperaturen noch direktem Sonnenlicht und Staub aussetzen.

• Keine Flüssigkeiten mit dem Drucker in Berührung bringen.

• Den Drucker keinen Erschütterungen, Stößen oder Vibrationen aussetzen.

• Sicherstellen, dass der Drucker und der Computer ausgeschaltet sind, bevor das Datenkabel

angeschlossen wird.

• Der Druckkopf wird während des Druckens heiß. Vor dem Berühren deshalb einige Zeit abkühlen lassen.

• Weichen Sie bei der Bedienung des Druckers nicht von den Anweisungen in der Dokumentation ab.

Bei Unklarheiten wenden Sie sich bitte an Ihren Händler oder Ihren Kundendienst.

• Maschinenlärminformations – Verordnung – 3.GPSGV, der höchste Schalldruckpegel beträgt 70 dB(A)
oder weniger gemäß EN ISO 7779.

Das Gerät und die Netzsteckdose müssen jeder Zeit leicht zugänglich sein.

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Consignes importantes de sécurité (French)

Lire attentivement les instructions suivantes avant de mettre l’imprimante en service.

• Ne jamais effectuer soi-même les travaux d’entretien et de réparations. Contacter toujours un dépanneur
qualifié.

• Placer l’imprimante sur un support stable de façon à ce qu’elle ne puisse pas tomber.

• Ne jamais placer l’imprimante à proximité de sources de gaz aisément inflammables ou de substances

explosives.

• Ne connecter l’imprimante à une prise que lorsque la tension est correcte.

• Pour déconnecter l’imprimante de l’alimentation principale, mettre l’imprimante hors tension et toujours

débrancher le connecteur secteur de la prise murale.

• Ne pas exposer l’imprimante à des températures élevées, à la lumière directe du soleil ou à la poussière.

• Ne pas mettre l’imprimante en contact avec des liquides.

• Ne pas exposer l’imprimante à des chocs, impacts ou vibrations.

• S’assurer que l’imprimante et l’ordinateur sont hors tension avant de connecter le câble de données.

• La tête d’impression est brûlante pendant l’impression. C’est pourquoi laissez-la refroidir quelques

instants avant d’y toucher.

• N'exécutez aucune opération ni action d'une autre manière que celle indiquée dans ce manuel. En cas
de doute, veuillez contacter votre distributeur ou service après-vente.

Le dispositif et la prise principale doivent toujours être accessibles facilement.

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Indicazioni di sicurezza importanti (Italian)

Prima di mettere in funzione la stampante, leggere attentamente le seguenti indicazioni.

• Non eseguire mai da sé gli interventi di manutenzione e riparazione, ma rivolgersi sempre a un tecnico
di assistenza qualificato.

• Conservare le presenti istruzioni per l’uso in un luogo sempre accessibile.

• Collocare la stampante su una superficie stabile, per evitare che cada a terra.

• Non collocare la stampante in prossimità di gas facilmente infiammabili o di sostanze esplosive.

• Collegare la stampante a una presa di corrente con tensione adeguata.

• Per scollegare la stampante dalla rete di alimentazione, spegnere la stampante e disinserire sempre il

connettore di rete dalla presa.

• Non esporre la stampante ad elevate temperature né alla luce solare diretta e alla polvere.

• Evitare il contatto della stampante con liquidi.

• Non esporre la stampante a colpi, scosse o vibrazioni.

• Verificare che la stampante e il computer siano spenti prima di collegare il cavo di trasmissione dati.

• Durante la stampa, la testina si surriscal-da notevolmente. Prima di toccarla, se necessario opportuno

quindi lasciarla raffreddare qualche istante.

• Non eseguire alcuna operazione o azione se non nella maniera descritta nel presente manuale. In caso
di dubbio, contattare il rivenditore o dalla società incaricata dell’assistenza.

Il dispositivo e la presa di corrente devono essere sempre facilmente accessibili.

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Instrucciones de seguridad importantes (Spanish)

Lea las siguientes instrucciones con esmero antes de poner la impresora en servicio.

• Nunca lleve a cabo trabajos de mantenimiento o reparación Ud. mismo, sino consulte a un técnico de

servicio calificado.

• Guarde las presentes instrucciones de servicio en un lugar de fácil acceso en cualquier momento.

• Ponga la impresora sobre un base estable de manera que no pueda caer al suelo.

• Nunca coloque la impresora en la vecindad de gases de fácil inflamabilidad o sunstancias explosivas.

• Asegure conectar la impresora sólo a un enchufe con un voltaje correcto.

• Cuando quiera desconectar la impresora de la red, apague la impresora y siempre tire la clavija de

alimentación del enchufe.

• No exponga la impresora a temperaturas altas, a la luz solar directa y al polvo.

• No ponga la impresora en contacto con fluidos.

• Nunca exponga la impresora a sacudidas, choques o vibraciones.

• Asegúrese de que la impresora y el ordenador estén apagdos antes de conectar el cable de datos.

• La cabeza de impresión se pone muy caliente durante la impresión. Por lo tanto, deje enfriarlo algún

tiempo antes de tocarla.

• No permita que se realice cualquier operación o acción de una forma diferente a lo que se señala en el

manual. En caso de duda, póngase en contacto con su comerciante o con su servicio post-venta.

El dispositivo y la toma de corriente deben estar ubicados de forma que sea fácil acceder a ellos.

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Правила по технике безопасности. (Russian)

Прочитайте, пожалуйста, инструкцию по технике безопасности перед включением в работу принтера.

• Не выполняйте технические работы и ремонт техники самостоятельно, но сообщайте о
неисправностях квалифицированным сервисным техникам.

• Данная инструкция должна быть всегда доступна каждому пользователю.

• Установите принтер на ровном и стабильном месте так, чтобы он не смог упасть

• Ни в коем случае не ставьте принтер вблизи легко воспламеняющихся газов и взрывчатых

веществ.

• Включайте принтер в розетку только с соответствующим напряжением.

• Если Вы хотите отключить принтер от напряжения, сначала выключите принтер сам и затем

выньте штекер из розетки.

• Берегите принтер от нагревания, от попадания

• Не допускайте попадания жидкости на принтер.

• Нельзя подвергать принтер тряске, ударам и вибрации.

• Убедитесь, что принтер и компьютер выключены, только после этого соедините принтер с

компьютером.

• Печатающая головка нагревается во время работы принтера. Поэтому подождите какое-то время,
прежде

• Пользуйтесь принтером так, как это написано в документации. Если у Вас возникают неясности,
обращайтесь с вопросами к Вашим продавцам или в сервисный центр.

чем дотронуться до нее.

на него прямых солнечных лучей и пыли.

на пол.

Устройство и розетка должны быть всегда легко доступна.

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Instruções Importantes sobre Segurança (Portuguese)

Leia as instruções de segurança antes de usar a impressora.

• Consulte sempre um técnico qualificado para executar uma reparação .

• Coloque a impressora sobre uma base sólida e nivelada, para que ela não sofra quedas.

• Jamais instale a impressora nas proximidades de lugares onde haja gás inflamável ou substâncias

explosivas.

• Assegure-se de conectar a impressora à tomada elétrica com a voltagem apro-priada.

• Quando desligar a impressora da rede, desligue sempre a impressora e retire o cabo da tomada.

• Não exponha a impressora a temperaturas altas ou luz solar direta.

• Não aproxime substâncias líquidas da impressora.

• Proteja a impressora de choques, impactos e vibrações.

• Desligue a impressora e o computador antes de conectar o cabo da rede.

• A cabeça da impressora pode ficar muito quente . Portanto, espere algum tempo antes de tocá-la.

• Não faça nenhuma operação ou ação além das recomendadas neste manual. Em caso de dúvida,

contate seu revendedor ou companhia de serviço.

A impressora e a tomada devem ser facilmente em todos os momentos acessíveis.

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Önemli

Güvenlik Talimatları (Turkish)

Lütfen,

yazıcıyı iş

•

Bakım ve

rvis-teknisy

se

•

Ya zıcıyı, üzerinden

letime geçirmeden

tamir çalışmalarını kesinlikle

enine haber verin.

• Ya zıcıyı kesinlikle

yakınına koymayın.

• Yaz ıcı akım

•

Ya zıcıyı

•

Ya zıcıyı

• Ya zıcı

•

Yaz ıcı hiçbir sarsıntıya, darbeye

•

Veri kablosu bağlanmadan

kablosunu

şebeke

ağından ayırmak istediğinizde, yazıcıyı kapatın

ne yüksek

hiçbir sıvı maddeyle

olmalısınız.

•

Ya zıcının başı
soğumasını

•

Ya zıcının işletimi

basma

bekleyin.

ve

görünen hususlarda

Cihaz ve elektrik prizinin her zaman kolayca erişilebilir olması gerekir.

önce bu

yere düşmesi

ve

hiçbir

surette

sadece

ısılı

ne de

doğrudan

temasta

önce hem

esnasında

kullanımında
lütfen

imâlatçınıza

güvenlik talimatlarını bütünüyle

ve

hiçbir

surette kendi

mümkün olmayacak

kolayca yanabilecek

doğru gerilime

sahip bir prize takın.

güneş

ışığına

olmamalıdır.

veya titreşime

yazıcının

yüksek

bu

dokümantasyondaki talimatların

mâruz

hem de

ısıya ulaşıyor.

veya

müşteri hizmetleri servis

sabit ve düz bir zemine yerleştirin.

gaz veya

ve toza

kalmamalıdır.

bilgisayarın

Bu yüzden lütfen

dikkatle okuyun.

başınıza yapmayın; her

patlayıcı maddeler içeren

ve

ağ-fişini

mâruz

kapalı

her zaman

kalan

mekânlarda bulundurun.

olduklarından

dokunmadan

hiç

dışına çıkmayın.

iniz

e başvurun.

zaman kalifiye

nesnelerin

prizden

çıkartın.

emin

önce kısa süre

Sorunlu

bir

uzman

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TRADEMARK ACKNOWLEDGEMENTS

“IBM” is a trademark of International Business Machines Corporation.

“EPSON” is a trademark of Epson America Incorporated.

“DEC” is a trademark of Digital Equipment Corporation.

“Centronics” is a trademark of Centronics Data Computer Corporation.

“DOS” is a trademark of Microsoft Corporation.

“SAP” is a trademark of SAP AG.

“Windows”, “Windows 7”,”Windows 8”, “Windows 95”, “Windows 98“, “Windows NT”, “Windows 2000”, “Windows

2003/2008/2013 Server”, “Windows XP” and “Windows Vista” are trademarks of Microsoft Corporation.

All other product names and company names appearing in this manual are the registered trademarks or

trademarks of the individual companies.

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TABLE OF CONTENTS

1 UNPACKING GUIDE........................................................................................................................................2

1.1 PLACING THE PRINTER ............................................................................................................................ 3

1.2 PRINTER COMPONENTS ........................................................................................................................... 3

2 SETTING UP PRINTER....................................................................................................................................5

2.1 INSTALL RIBBON ...................................................................................................................................... 5

2.2 INSTALL THE SHEET FEEDER .................................................................................................................... 8

2.3 CONNECTING THE INTERFACE CABLE........................................................................................................8

2.4 CONNECTING THE MAINS POWER.............................................................................................................9

3 CONTROL PANEL OPERATION...................................................................................................................10

3.1 KEYS AND LEDS ...................................................................................................................................10

3.2 STARTING UP FUNCTION......................................................................................................................... 11

4 MAINTENANCE..............................................................................................................................................12

4.1 CLEANING AND VACUUMING THE PRINTER...............................................................................................12

4.2 CLEANING THE PAPER ROLLERS.............................................................................................................12

5 TROUBLESHOOTING....................................................................................................................................13

5.1 PRINT QUALITY PROBLEMS AND SOLUTIONS ...........................................................................................13

5.2 PAPER HANDLING PROBLEMS AND SOLUTIONS........................................................................................14

5.3 OPERATING PROBLEMS AND SOLUTIONS................................................................................................. 14

5.4 PRINTER FAILURES................................................................................................................................15

5.5 ERROR INDICATIONS ON LEDS............................................................................................................... 15

5.6 DIAGNOSTIC FUNCTIONS .......................................................................................................................15

5.7 FIRMWARE UPDATE ...............................................................................................................................16

6 GENERAL SPECIFICATIONS.......................................................................................................................17

FCC STATEMENT.............................................................................................................................................19

DASCOM REPRESENTATIVES.......................................................................................................................20

Symbols used Important information is highlighted in this manual by two symbols.

CAUTION highlights information which must be observed in order to
prevent injuries to user and damage to the printer

NOTE highlights general or additional information about a specific topic

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1 Unpacking Guide

• Place your packaged printer on a solid base.

• Make sure that the “Up” symbols point in the correct direction.

• Open the packaging, lift the printer out of the cardboard box and remove the remaining

packaging material.

• Check the printer for any visible transport damage and missing items. If you find any
transport damage or if any accessories are missing, please contact your dealer. The
following items should be included:

o Printer
o Paper feed knob
o Sheet feeder
o Power cord
o Ribbon cartridge
o CD-ROM
o Installation Guide

Remove the packaging materials from the printer as follows:

1. Remove all the visible tapes on the front cover and the tractor.

2. Open the front cover of the printer.

3. Remove the shipping cardboard from around the print head.

4. Install the paper feed knob.

bb

1.1 Placing the Printer

Place the printer on a solid, flat, stable surface; ensuring that the printer is positioned in such a
way that it cannot move, and that there is easy access to the control panel and paper input
devices. Also ensure that there is enough space for sufficient ventilation and for the printed
output.

When selecting the printer location, observe the following additional instructions:

• Never place the printer near to any flammable gas or explosive substances.

• Do not expose the printer to direct sunlight. If you cannot avoid placing the printer near a

window, protect it from the sunlight with a curtain.

• When connecting a computer to the printer, make sure the maximum recommended cable
length is not exceeded.

• Ensure sufficient distance between the printer and any heating devices/radiators.

• Avoid exposing the printer to extreme temperature or air humidity fluctuations. Avoid

exposure to dusty environments.

• It is recommended the printer is installed in a position which reduces noise exposure to the
work place during printing.

• The socket-outlet shall be installed near the equipment and shall be easily accessible.

1.2 Printer Components

Component Function

Front Flap
Paper Guides

Proect the printerhead and other parts inside .And reduce noise.

Adjust positioning of single sheet paper.

Sheet Feeder Support the cut sheet so as to ensure the paper in and out easily.

Paper Holder For single sheet in larger sizes.

Print Head

24-pin printing mechanism

Head Gap Lever Adjusts the gap between the print head and various form thickness.
Control Panel
Paper Feed Lever

Paper Feed Knob
Power Switch

Ribbon Cartridge
Ribbon Frame

Shows printer status, for printer setup.
Two positions: = continuous forms; = single sheet paper

Manual feed or vertical positioning of paper
Power printer ON or OFF

Install ribbon in the printer.
For guiding ribbon installation on print head.

Tractors
Power cord
Interface

For feeding and adjustment of continuous forms.
Connect the printer and power socket.
Connects interface cable from the host.

2 Setting Up Printer

2.1 Install Ribbon

1. Switch off the printer.

2. Open the Front Flap as shown in below picture.

3. Move the Head Gap Lever forward to the most open position, labeld Ribbon. This is to
make the biggest gap between the print head and the print bar.

4. Pull the Upper Friction Frame and then press down it until it is fixed on the side plates.

5. Move the Printhead to the center of Carriage Guide Shaft carefully.

6. Slant the Ribbon Cartridge a little and install the position ① and ② on the Ribbon
Cartridge into the side plate of printer. Press the Ribbon Cartridge slightly and make sure it
is fixed correctly.

7. Release the Ribbon Guide from the Ribbon Cartridge. Push the Ribbon Guide onto the
Printhead. And then turn the ribbon knob in clockwise direction until the ribbon fabric is taut.
Move the carriage left and right to make sure the ribbon fabric is taut.

8. Press the front of Upper Friction Frame and make it back to the original position.

9. Adjust the Head Gap Lever to the right scale based on different paper thickness.

10. Close the Front Flap. When the Front Flap is closed, the Front Flap can avoid dust and
reduce printing noise when the printer is working. Opening the Front Flap is just for Ribbon
installation and adjustment.

Note on Ribbon Cartridge Removal:

1) Eject any paper loaded in the printer.

2)

Turn off the printer power.

3) Set the gap lever to the most open position labeled “RIBBON”.

4) Open the front cover.

5) Move the carriage to the middle. Be careful not to touch the print head if
printing had just been performed, as the print head may be hot.

6) Remove the blue ribbon frame from the print head.

7) Use fingers to take hold of the handle on the ribbon cartridge firmly, and pull
the cartridge towards you to unlatch it. Some force may be needed to unlatch the
cartridge.

8) Remove the ribbon fabric from the print head carefully without entangling it.

2.2 Install the Sheet Feeder

As shown in the picture below, ensure the sheet feeder fingers fit into the slots in front of the
printer. Push in the sheet feeder until its sides latch on the fixed bolts in the printer. The sheet
feeder is now installed successfully.

To remove the sheet feeder, use one hand to hold the printer and the other hand to pull and
unlatch the sheet feeder.

2.3 Connecting the Interface Cable

The 36-pin Centronics parallel and USB ports are located at the rear of the printer.
IMPORTANT: Make sure the printer and the computer are switched off before connecting or
disconnecting the interface cable to prevent electrical damage to the interface ports.

2.4 Connecting the Mains Power

Checking the printer voltage
Make sure that the device has been set according to your country’s power supply voltage. To
do this, check the rating plate at the back of the printer. Contact your dealer if the setting is
incorrect.

Never switch on the printer if the voltage setting is incorrect; this may result in electrical damage
to the printer.

Make sure that the power
switch “A”, located to the
right side of the printer, is in
the OFF position.

Connect the power cord to
the power inlet of the printer.
Connect the power cord plug
to a mains socket. Switch on
the printer.

3 Control Panel Operation

3.1 Keys and LEDs

There are 4 keys on the Control Panel, from right to left:【Online】key、【Line skip】key、

【Top-of-form】 key and【Load/Eject】key. Meanwhile, there are 4 LEDs, from right to left:
〖Online〗LED、〖NLQ〗LED、〖Front out〗LED、〖Power/Paper out〗LED, The Control Panel

is shown as below:

Instruction for each key and each LED:

 LED

1、〖Power/Paper out〗：On: paper loaded; Flashing: Paper out; On or Flashing: Power on;
2、〖Online〗: On: on line; Off: Off line;
3、〖NLQ〗：On: NLQ; Off: LQ; Flashing: Ultra high speed.
4、〖Front out〗：On: after printing, single sheet paper exits at the front; Off: after printing,

single sheet paper
exits at the rear.

 Keys

1、【Online】Key

The printer can be set online or offline by this key.
When the printer is at online status, press this key one time to switch the printer to offline
status, And this Online LED is off. Press this key again to switch the printer to online status.
And this Online LED is on.
When the paper is not loaded or paper out, and the printer is offline. Power LED is flashing;
After the paper is loaded, the printer will be reset to online status, Power LED is on. The
printer is available. If the paper is at tear-off position, press this key to eject the paper to
starting print position.

2、【Line skip】Key

When the print is at Online/Offline status, paper will be fed one line forward when press this
key one time. If continuous form is used, by holding down this key, the printer will initially
feed a few lines and then perform a form feed. If the paper is at tear-off position, press this
key to eject the paper to starting print position.

3、【

Top-of-form】Key
Holding down this key, the printer will start to feed the paper backward at Micro Feed
mode.
Paper feed will be stopped when release this key.

4、【Load/Eject】Key

When press this key, the printer will act differently based on different paper.
When the paper is loaded (Online/Offline)

z When cut sheet is used, printer will eject paper from front automatically.
z When continuous paper is used, printer will eject paper from rear automatically. If it is

necessary, you can press this key again and again to eject paper until paper is left the
print bar.

When the paper is on tear-off position, printer will eject paper to starting print position.

3.2 Starting up function

 Self checking

When the printer is power off, hold down the 【Online】 key and POWER switch at the
same time until restoration of the printhead is finished. Please load paper and then the
printer will start self-checking.
The printer will print the version number of the firmware first, and then print current
parameter setting and test needles. After then, the printer will printer the list of character
set.
Continuous paper with width of 10 inches is recommended as self-checking requires
whole printing width and many lines are printed.

4 Maintenance

Your printer requires very little care. Occasional cleaning and replacement of the ribbon
cartridge are all that is required. Cleaning is recommended approximately every 6 months or
300 hours of operation, whichever is sooner. Lubrication of the printer is not usually necessary.
If the print head carriage does not move smoothly back and forth, clean the printer in the
manner described in this chapter. If the problem continues, contact your dealer to determine
whether lubrication may be necessary.

Switch printer off and unplug the power cord from

the mains before doing any maintenance work.

Cleaning

The housing and the cover of the printer help protect it against dust, dirt, and other

contaminants. However, paper produces small particles that accumulate inside the printer.
This section explains how to clean and vacuum the printer and how to clean the paper bail
rollers. It is easier to clean the printer when the cover is open.

4.1 Cleaning and Vacuuming the Printer

If the print head carriage does not move smoothly back and forth or paper particles have
accumulated in the printer, clean the printer.

To clean and vacuum the printer:

1. Remove any paper from the printer. Make sure that the power is off, and then disconnect

the printer power cord.

2. Using a soft vacuum brush, vacuum the exterior of the printer. Also vacuum the cut sheet

edge.

3. Use a soft, damp cloth to wipe the exterior of the printer, including the cover. A mild

detergent may be used. Do not use solvents, kerosene, or abrasive cleaning materials that
may damage the printer.

4. Open the cover of the printer and remove the ribbon cartridge. Using a soft vacuum brush,

gently vacuum the platen, the print head carriage and shaft, and surrounding areas. You
can easily slide the print head to the left or right when the power is off. Be careful not to
press too hard on the flat head cable that extends from the print head carriage.

5. Re-install the ribbon cartridge.

6. Remove the single sheet feeder and clean the form tractors and the surrounding areas.

7. Re-install the single sheet feeder.

4.2 Cleaning the Paper Rollers

Clean the platen and paper bail rollers occasionally or when stains or smudges appear on the
paper. Use a mild detergent as appropriate. Do not use alcohol to clean the platen or the
rollers. Alcohol may cause the rubber to harden.

To clean the rollers and the platen:

1. Apply a small amount of water to a soft cloth. Avoid spilling liquid inside the printer.

2. Place the cloth against the platen and manually rotate the paper feed knob.

3. Repeat this procedure for each roller.

4. To dry the platen, place a dry cloth against the platen and the rollers and manually rotate
the paper feed knob.

5 Troubleshooting

Your printer is extremely reliable, but occasionally problems may occur. This chapter provides
information on some of the common problems you may encounter and how you may solve
them. If you encounter problems that you cannot resolve, contact your dealer or service
partner for assistance.

5.1 Print Quality Problems and Solutions

Problem Solution

Make sure that the ribbon cartridge is properly

•

Printing is too light or too
dark.

installed and that the ribbon feeds smoothly.

• Replace the ribbon if necessary.

• Make sure that the print gap lever is set for the
thickness of your paper.

Smears and stains appear
on the page.

Printing is erratic or the
wrong characters are
printed. Many “?” or
unexpected characters are
printed.

The page is blank.

Printing is vertically
misaligned (jagged).

The top margin is wrong.

Lines are double spaced
instead of single spaced.

• Make sure that the print gap lever is set for the
thickness of your paper.

• Check for ribbon wear. Replace the ribbon if
necessary.

• Check whether the tip of the print head is dirty. Clean
the head with a soft cloth if necessary.

• The print head may need to be replaced.

• Make sure that the interface cable is securely
connected to both the printer and computer.

• Make sure that the printer driver selected in your
software is the same as the emulation selected on the
printer.

• Check the length of the interface cable. (Maximum
Parallel & USB: 2 meters)

• Try another interface cable.

• Make sure that the ribbon cartridge is properly
installed.

• Make sure the gap lever is set correctly.
Use the printer's vertical alignment function to check
the vertical print alignment. If necessary, adjust the
print alignment.

• Check the application top margin setting.

• Adjust the Top Margin setting in Page Setup menu if
necessary.

Change the Auto LF setting in the System Setup menu
to No.

The printer overprints on the
same line.

The next print line starts
where the previous line
ended instead of at the left
margin.

Change the Auto CR setting in the System Setup menu
to No.

Change the Auto CR setting in the System Setup menu
to Yes.

5.2 Paper Handling Problems and Solutions

Problem Solution

• Make sure that the paper select lever located on the

top right of the printer is set correctly. Move the lever to
Paper cannot be loaded or
fed.

the front for single sheets or to the rear for continuous

forms.

• Make sure that the paper covers the paper-out

sensor.

• Turn off the printer and remove the jammed paper.

Remove any obstructions from the paper path.

• Make sure that the Print Gap lever is set for the

Paper jams while loading.

thickness of your paper.

• Make sure that the paper is not folded, creased, or

torn.

• Make sure that the left and right tractors are set so

that the continuous forms are stretched taut.

• Turn off the printer and remove the jammed paper.

Remove any obstructions from the paper path.

• Make sure that the Print Gap lever is set for the

Paper jams while printing.

thickness of your paper.

• For continuous forms, make sure that the incoming

and outgoing paper stacks are correctly placed. Paper

should feed straight.
Paper slips off the forms
tractors or the perforated
holes of the paper tear
during printing.

Make sure that the forms tractors are positioned

correctly for the width of your paper and that the

perforated holes of the paper fit directly over the tractor

pins.

5.3 Operating Problems and Solutions

Problem Solution

• Check whether the mains voltage is correct.

• Make sure that the power cord is securely connected

to both the printer and the mains power outlet.

The power does not turn on.

The printer is on but it will not
print.

• Make sure that the power outlet is functional. If not so,

use other outlet.

• Turn the power off. Wait a minute and then turn the

printer on again. If the printer still has no power, contact

your dealer.

• Make sure that the Online indicator is lit.

• If you use the interface cable, make sure it is securely

connected to both the printer and the computer.

• Make sure paper is loaded.

• Run the printer Status Page. If printing executes

normally, the problem is caused by: the interface, the

computer, incorrect printer settings, or incorrect

software settings.

• Make sure that the printer driver selected in your

software is the same as the emulation selected on the

printer.

Paper select lever error

If paper is loaded and the paper select lever is moved

to the incorrect position, the printer turns offline, and

the buzzer sounds continuously. Switch the paper

select lever back to its correct position.

5.4 Printer Failures

A user cannot generally resolve a problem involving defective printer hardware. Power off and
on again the printer to recover any fatal error. If the problem cannot be resolved, contact your
dealer or service partner.

5.5 Error Indications on LEDs

Error Description

EEPROM Off Off Off flashing None

Printhead temperature is too low flashing Off Off flashing None

Operation
Status

Paper
Out
LED

Online
LED

Tear Off
LED

Buzzer Sound

Carriage initial position Off Off flashing flashing continuous

Raster reading trouble Off Off flashing flashing continuous

Front feed Sensor trouble Off Off On flashing None

Paper width trouble Off Off On On Once

Paper jam flashing No change No change On Once

Printhead too hot flashing flashing No change flashing None

Paper path switching trouble flashing No change No change flashing continuous

Paper end rear Sensor trouble Off Off On Off None

Printhead temperature is too low flashing Off Off flashing None

Carriage initial position Off Off flashing flashing continuous

5.6 Diagnostic Functions

The printer diagnostic functions are Self-Test page, hex-dump mode and print alignment
adjustment.

• Self-Test page: Tells you whether the printer hardware is functioning correctly. If the
printer hardware is functional, any problems you are having are probably caused by
incorrect printer settings, incorrect software settings, the interface, or the computer.

• HEX-DUMP MODE: Allows you to determine whether the computer is sending the
correct commands to the printer, and whether the printer is executing the commands
correctly. This function is useful to programmers or others who understand how to
interpret hex dumps.

• PRINTING ALIGNMENT ADJUSTMENT: Allows you to check and, if necessary, correct
the printer’s vertical line print alignment in bi-directional mode.

5.7 Firmware Update

Sometimes it is necessary update the firmware to solve a problem. The latest firmware file
may be obtained from your dealer or downloaded from our website www.dascom.com. Before
upgrading firmware, it is strongly recommended to print the Main Menu page to keep a record
of the old settings.

Note: Firmware update should only be performed by an authorized service person. We
disclaim any responsibility for any damage caused if it is performed by any other person.

To load new firmware, proceed as follows:

1. Switch off the printer. Connect your PC to the parallel port on the printer.

2. Press and hold down 4 keys while powering on the printer.

3. Alternate flashing of L1 and L4 LEDs indicates printer is ready for firmware update.

4. Go to the DOS prompt window. Copy the firmware file (with extension .MOT) to your
printer as follows:
COPY /B <filename>.mot PRN

5. When new firmware is being received, L1 and L4 will flash together, followed by L1 and
L3 flashing together.
Note: Do not interrupt the downloading process to prevent possible flash memory
corruption.

6. When downloading is completed, the carriage returns to home position. Printer
initializes normally.

6 General Specifications

Print System
Print

Technology

Print Speed

Print Head

Font

Character Set

Printable
Columns

Font Matrix

Graphics

Line Spacing 1/6", 1/8", n/60", n/180", n/360"

Serial impact dot matrix
Uni-/bi-directional logic seeking for text and graphics (software selectable)

Pitch DRAFT NLQ LQ
10 CPI 300 CPS 200 CPS 100 CPS
12 CPI 360 CPS 240 CPS 120 CPS
15 CPI 450 CPS 300 CPS 150 CPS
Number of pins: 24 pins/ 12x2 staggered
Life: 400 million strokes/pin
Pin diameter: 0.2 mm
Draft, Roman, Sans Serif, Courier, Prestige, Script, OCR-B,OCR-A,
ORATOR,GOTHIC,SOUVENIR
Standard character set I、Standard character set II

IBM character set I、IBM character set II
OCR-A character set I、OCR-A character set II
OCR-B character set I、OC-B character set II
International Character sets:15 country (see the note)
Note：USA、France、Germany、UK、Denmark I、Sweden、Italy、Spain I、
Japan、Norway、Denmark II、Spain II、Latin America、Denmark/Norway、
China

Characters per line (CPL)
Pica (10 CPI) 82 CPL
Elite(12 CPI) 98 CPL
Micron(15 CPI) 123 CPL
Condensed(17.1 CPI) 140 CPL
Condensed Elite(20 CPI) 164 CPL
Proportional changeable
Character Matrix(Draft) Matrix(LQ)
Pica 24*12 24*36
Elite 24*10 24*30
Half condensed 16*7 16*10
Super/Subscript 16*8 16*24
Proportional 24*n
Proportional super/subscript 16*n
Graphics Matrix DPI
8*480(single density) 60
8*960(double density) 120
8*960(high speed double density*) 120
8*1920(quadruple density*) 240
8*640(CRT I) 80
8*720(CRT II) 90
24*480(single density) 60
24*960(double density) 120
24*720(CRT III) 90
24*1440(triple) 180
24*2880(sextuple*) 360
(note: the asterisk marks only printing one adjacent dot )

Paper
Specifications

Paper type: Single ply、Fanfold paper、Label、Cheque、Card and Envelope、
Multilayer paper
Paper thickness: Maximum thickness is 1.0mm
Paper size:
Cut Sheet
Width:55mm~297mm

(2.2”~11.7”)

Length:55mm~305mm

(2.2”~12”)

Fanfold Paper
Width:55m~290mm
(2.2”~11.4”)
Length:76mm~559mm

(3”~22”)

Paper Feed
method

Paper Feed
Speed

Copy
Capability

Ribbon Type
Ribbon Life
Buffer

Capability

Push tractor(Fanfold paper)
Friction (Cut sheet)

8.0 IPS (inches per second)

Original + 6 copy

Dascom 80D-8 Ribbon cartridge/ Dascom M21-1 fabric
10 million characters (rolling Draft 10 CPI)

8M

Interface USB
Noise Level

Less than 57dB
Temperature: Operating: +0 to +45 °C

Stand-by: -20 to +55 °C
Ambient
Conditions

Humidity: Operating: 10 to 96%RH

(No condensation)

Stand-by: 5 to 96%RH

(No condensation)
MTBF

Dimensions

Weight

30,000 hours at 25%duty cycle

395mm(L)×320mm (W)×205mm (H)

15.55″(L)×12.60″(W)×8.07″(H)

4.2kg

Voltage rating: AC220V±15% Frequency:50/60Hz

Power Consumption:34W
Power Supply

Conform to the highest level of energy efficiency of GB25956-2010,for detail

power consumption information, please refer to the chapter which includes

company open information in user guide

Conform to HJ/T302-2006《Technical Requirements of Environmental
Environmental
Protection

protection product for Printer、Fax and Multi-function machine 》

Conform to requirements of Pollution Controlling and Management Method of

Electronic products.

Parallel interface

Network port

Factory
Optional Units

WiFi

Bluetooth

Serial interface

Feed form at optional positon

Black mark location

FCC STATEMENT

Changes or modifications not expressly approved by the responsible for compliance could
void the user’s authority to operate the equipment.

NOTE: This equipment has been tested and found to comply with the limits for a class B
digital device, pursuant to Part 15 of the FCC Rules. These limits are designed to provide
reasonable against harmful interference in a residential installation. This equipment
generates, uses and can radiate radio frequency energy and, if not installed and used in
accordance with the instructions, may cause harmful interference to radio communications.
However, there is no guarantee that interference will not occur in a particular installation. If
this equipment does cause harmful interference to radio or television reception, which can
be determined by turning the equipment off and on, the user is encouraged to try to correct
the interference by one or more of the following measures:

• Reorient or relocate the receiving antenna.

• Increase the separation between the equipment and receiver.

• Connect the equipment into an outlet on a circuit different from that to which the

receiver is connected.

Consult the dealer or an experienced radio/TV technician for help.

DASCOM REPRESENTATIVES

GERMANY

DASCOM Europe GmbH
Heuweg 3
D-89079 Ulm
De

utschland
Tel.: [phone]
Fax: [phone]

www.dascom.com

SINGAPORE (ASIA PACIFIC)

DASCOM AP Pte Ltd
21 Bukit Batok Crescent
#29-81,WCEGA Tower
Singapore
Phone: [phone]
Fax: [phone]

www.dascom.com

FRANCE

DASCOM Europe GmbH
117

Avenue
92100
France
Phone: [phone]

www.dascom.com

658065

Victor Hugo

Boulogne-Billancourt

“All

rights

reserved. Translations, reprinting
different form requires
notice. All care has been taken to ensure accuracy of
cannot accept
herein.”

responsibility for

our

explicit

any errors or damages

or

approval.

copying

We

reserve

by any means of this

©

2014 DASCOM

UNITED

DASCOM GB Ltd
Hart House,Priestley Road
Basingstoke, Hampshire
RG24 9PU, England
Phone: [phone]
Fax: [phone]

www.dascom.com

AMERICAS

DASCOM
421 W. Main Street,
Phone:+1

www.dascom.com

CHINA

JIANGMEN DASCOM COMPUTER
PERIPHERALS CO., LTD
No.399, jinxing Road,
Jianghai District Jiangmen,
P.R. China

www.dascom.com

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Corporation
Waynesboro,

434 1377

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VA 22980, USA

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