Jiangmen Dascom Computer Peripherals DT3300 Users Manual
User Guide DT-330 Thermal Receipt Printer
Tally Dascom DT-330 User Guide V1.0
Important Safety Instructions (English)
Read the following instructions thoroughly before starting up your printer.
• The device and mains-socket must all times be easily accessible.
• Never carry out maintenance or repair work yourself. Always contact a qualified service
technician.
• Keep this user guide in a place which is easily accessible at all times.
• Place the printer on a solid and even base so that it cannot fall.
• Never place the printer in the vicinity of inflammable gas or explosive substances.
• Ensure the printer is connected to a socket with the correct voltage.
• Always disconnect the printer from the power before opening the device to perform
maintenance work or remedy errors.
• Do not expose the printer to high temperatures, direct sunlight or dust.
• Keep all liquids away from the printer.
• Protect the printer from shock, impact and vibration.
• Make sure that both the printer and the computer are switched off before connecting the data
cable.
• The print head will become very hot during printing; avoid contact with the print head after
printing has finished.
• Do not perform any operation or action in any way other than those provided in this manual.
When in doubt, contact your dealer or your customer support.
Tally Dascom DT-330 User Guide V1.0
Wichtige Sicherheitshinweise (German)
Lesen Sie bitte diese Sicherheitshinweise durch, bevor Sie den Drucker in Betrieb nehmen.
Das Gerät und die Netzsteckdose müssen jeder Zeit leicht zugänglich sein.
Führen Sie Wartungsarbeiten und Reparaturen keinesfalls selbst aus, sondern verständigen Sie
immer einen qualifizierten Servicetechniker.
Bewahren Sie diese Dokumentation an einem jederzeit zugänglichen Ort auf.
Den Drucker auf stabilem und ebenem Untergrund so aufstellen, dass er nicht zu Boden fallen
kann.
Stellen Sie den Drucker keinesfalls in der Nähe von leicht entzündlichen Gasen oder explosiven
Stoffen auf.
Den Drucker nur an eine Steckdose mit der richtigen Spannung anschließen.
Wenn Sie den Drucker vom Netz trennen wollen, den Drucker ausschalten und immer den
Netzstecker an der Steckdose ziehen.
Den Drucker weder hohen Temperaturen noch direktem Sonnenlicht und Staub aussetzen.
Keine Flüssigkeiten mit dem Drucker in Berührung bringen.
Den Drucker keinen Erschütterungen, Stößen oder Vibrationen aussetzen.
Sicherstellen, dass der Drucker und der Computer ausgeschaltet sind, bevor das Datenkabel
angeschlossen wird.
Der Druckkopf wird während des Druckens heiß. Vor dem Berühren deshalb einige Zeit
abkühlen lassen.
Weichen Sie bei der Bedienung des Druckers nicht von den Anweisungen in der Dokumentation
ab. Bei Unklarheiten wenden Sie sich bitte an Ihren Händler oder Ihren Kundendienst.
Tally Dascom DT-330 User Guide V1.0
Consignes importantes de sécurité (French)
Lire attentivement les instructions suivantes avant de mettre l’imprimante en service.
Le dispositif et la prise principale doivent toujours être accessibles facilement.
Ne jamais effectuer soi-même les travaux d’entretien et de réparations. Contacter toujours un
dépanneur qualifié.
Placer l’imprimante sur un support stable de façon à ce qu’elle ne puisse pas tomber.
Ne jamais placer l’imprimante à proximité de sources de gaz aisément inflammables ou de
substances explosives.
Ne connecter l’imprimante à une prise que lorsque la tension est correcte.
Pour déconnecter l’imprimante de l’alimentation principale, mettre l’imprimante hors tension
et toujours débrancher le connecteur secteur de la prise murale.
Ne pas exposer l’imprimante à des températures élevées, à la lumière directe du soleil ou à la
poussière.
Ne pas mettre l’imprimante en contact avec des liquides.
Ne pas exposer l’imprimante à des chocs, impacts ou vibrations.
S’assurer que l’imprimante et l’ordinateur sont hors tension avant de connecter le câble de
données.
La tête d’impression est brûlante pendant l’impression. C’est pourquoi laissez-la refroidir
quelques instants avant d’y toucher.
N'exécutez aucune opération ni action d'une autre manière que celle indiquée dans ce manuel.
En cas de doute, veuillez contacter votre distributeur ou service après-vente.
Tally Dascom DT-330 User Guide V1.0
Indicazioni di sicurezza importanti (Italian)
Prima di mettere in funzione la stampante, leggere attentamente le seguenti indicazioni.
Il dispositivo e la presa di corrente devono essere sempre facilmente accessibili.
Non eseguire mai da sé gli interventi di manutenzione e riparazione, ma rivolgersi sempre a un
tecnico di assistenza qualificato.
Conservare le presenti istruzioni per l’uso in un luogo sempre accessibile.
Collocare la stampante su una superficie stabile, per evitare che cada a terra.
Non collocare la stampante in prossimità di gas facilmente infiammabili o di sostanze esplosive.
Collegare la stampante a una presa di corrente con tensione adeguata.
Per scollegare la stampante dalla rete di alimentazione, spegnere la stampante e disinserire
sempre il connettore di rete dalla presa.
Non esporre la stampante ad elevate temperature né alla luce solare diretta e alla polvere.
Evitare il contatto della stampante con liquidi.
Non esporre la stampante a colpi, scosse o vibrazioni.
Verificare che la stampante e il computer siano spenti prima di collegare il cavo di trasmissione
dati.
Durante la stampa, la testina si surriscal-da notevolmente. Prima di toccarla, se necessario
opportuno quindi lasciarla raffreddare qualche istante.
Non eseguire alcuna operazione o azione se non nella maniera descritta nel presente manuale.
In caso di dubbio, contattare il rivenditore o dalla società incaricata dell’assistenza.
Tally Dascom DT-330 User Guide V1.0
Instrucciones de seguridad importantes (Spanish)
Lea las siguientes instrucciones con esmero antes de poner la impresora en servicio.
El dispositivo y la toma de corriente deben estar ubicados de forma que sea fácil acceder a
ellos.
Nunca lleve a cabo trabajos de mantenimiento o reparación Ud. mismo, sino consulte a un
técnico de servicio calificado.
Guarde las presentes instrucciones de servicio en un lugar de fácil acceso en cualquier
momento.
Ponga la impresora sobre un base estable de manera que no pueda caer al suelo.
Nunca coloque la impresora en la vecindad de gases de fácil inflamabilidad o sustancias
explosivas.
Asegure conectar la impresora sólo a un enchufe con un voltaje correcto.
Cuando quiera desconectar la impresora de la red, apague la impresora y siempre tire la clavija
de alimentación del enchufe.
No exponga la impresora a temperaturas altas, a la luz solar directa y al polvo.
No ponga la impresora en contacto con fluidos.
Nunca exponga la impresora a sacudidas, choques o vibraciones.
Asegúrese de que la impresora y el ordenador estén apagados antes de conectar el cable de
datos.
La cabeza de impresión se pone muy caliente durante la impresión. Por lo tanto, deje enfriarla
algún tiempo antes de tocarla.
No permita que se realice cualquier operación o acción de una forma diferente a lo que se
señala en este manual. En caso de duda, póngase en contacto con su comerciante o con su servicio
post-venta.
Tally Dascom DT-330 User Guide V1.0
Правила по технике безопасности. (Russian)
Прочитайте, пожалуйста, инструкцию по технике безопасности перед включением в работу
принтера.
Устройство и розетка должны быть всегда легко доступна.
Не выполняйте технические работы и ремонт техники самостоятельно, но сообщайте о
неисправностях квалифицированным сервисным техникам.
Данная инструкция должна быть всегда доступна каждому пользователю.
Установите принтер на ровном и стабильном месте так, чтобы он не смог упасть на пол.
Ни в коем случае не ставьте принтер вблизи легко воспламеняющихся газов и взрывчатых
веществ.
Включайте принтер в розетку только с соответствующим напряжением.
Если Вы хотите отключить принтер от напряжения, сначала выключите принтер сам и
затем выньте штекер из розетки.
Берегите принтер от нагревания, от попадания на него прямых солнечных лучей и пыли.
Не допускайте попадания жидкости на принтер.
Нельзя подвергать принтер тряске, ударам и вибрации.
Убедитесь, что принтер и компьютер выключены, только после этого соедините принтер с
компьютером.
Печатающая головка нагревается во время работы принтера. Поэтому подождите какое-то
время, прежде чем дотронуться до нее.
Пользуйтесь принтером так, как это написано в документации. Если у Вас возникают
неясности, обращайтесь с вопросами к Вашим продавцам или в сервисный центр.
Tally Dascom DT-330 User Guide V1.0
Instruções Importantes sobre Segurança (Portuguese)
Leia as instruções de segurança antes de usar a impressora.
A impressora e a tomada devem ser facilmente em todos os momentos acessíveis.
Consulte sempre um técnico qualificado para executar uma reparação .
Coloque a impressora sobre uma base sólida e nivelada, para que ela não sofra quedas.
Jamais instale a impressora nas proximidades de lugares onde haja gás inflamável ou
substâncias explosivas.
Assegure-se de conectar a impressora à tomada elétrica com a voltagem apro-priada.
tomada.
Não aproxime substâncias líquidas da impressora.
Desligue a impressora e o computador antes de conectar o cabo da rede.
A cabeça da impressora pode ficar muito quente . Portanto, espere algum tempo antes de
tocá-la.
Não faça nenhuma operação ou ação além das recomendadas neste manual. Em caso de dúvida,
contate seu revendedor ou companhia de serviço.
Quando desligar a impressora da rede, desligue sempre a impressora e retire o cabo da
Não exponha a impressora a temperaturas altas ou luz solar direta.
Proteja a impressora de choques, impactos e vibrações.
Tally Dascom DT-330 User Guide V1.0
Önemli Güvenlik Talimatları (Turkish)
Lütfen, yazıcıyı işletime geçirmeden önce bu güvenlik talimatlarını bütünüyle dikkatle okuyun.
Cihaz ve elektrik prizinin her zaman kolayca erişilebilir olması gerekir.
Bakım ve tamir çalışmalarını kesinlikle ve hiçbir surette kendi başınıza yapmayın; her zaman
kalifiye bir uzman servis-teknisyenine haber verin.
Yazıcıyı, üzerinden yere düşmesi mümkün olmayacak sabit ve düz bir zemine yerleştirin.
Yazıcıyı kesinlikle ve hiçbir surette kolayca yanabilecek gaz veya patlayıcı maddeler içeren
nesnelerin yakınına koymayın.
Yazıcı akım kablosunu sadece doğru gerilime sahip bir prize takın.
Yazıcıyı şebeke ağından ayırmak istediğinizde, yazıcıyı kapatın ve ağ-fişini her zaman prizden
çıkartın.
Yazıcıyı ne yüksek ısılı ne de doğrudan güneş ışığına ve toza mâruz kalan mekânlarda
bulundurun.
Yazıcı hiçbir sıvı maddeyle temasta olmamalıdır.
Yazıcı hiçbir sarsıntıya, darbeye veya titreşime mâruz kalmamalıdır.
Veri kablosu bağlanmadan önce hem yazıcının hem de bilgisayarın kapalı olduklarından emin
olmalısınız.
Yazıcının başı basma esnasında yüksek ısıya ulaşıyor. Bu yüzden lütfen dokunmadan önce kısa
süre soğumasını bekleyin.
Yazıcının işletimi ve kullanımında bu dokümantasyondaki talimatların hiç dışına çıkmayın.
Sorunlu görünen hususlarda lütfen imâlatçınıza veya müşteri hizmetleri servisinize başvurun.
Tally Dascom DT-330 User Guide V1.0
TRADEMARK ACKNOWLEDGEMENTS
“IBM” is a trademark of International Business Machines Corporation.
“EPSON” is a trademark of Epson America Incorporated.
“DEC” is a trademark of Digital Equipment Corporation.
“Centronics” is a trademark of Centronics Data Computer Corporation.
“DOS” is a trademark of Microsoft Corporation.
“SAP” is a trademark of SAP AG.
“Windows”, “Windows 7”,”Windows 8”,”Windows 10”, “Windows 95”, “Windows 98“, “Windows
NT”, “Windows 2000”, “Windows 2003/2008/2013 Server”, “Windows XP” and “Windows Vista” are
trademarks of Microsoft Corporation.
All other product names and company names appearing in this manual are the registered
trademarks or trademarks of the individual companies.
Tally Dascom DT-330 User Guide V1.0
CAUTION: Provides information that must be observed to prevent damage to the
equipment or loss of date.
NOTE: Advises you of information that is essential to complete a task.
About This Manual
This manual provides information to operators of the DT-330 to describe basic operations to enable safe and
correct use of the printer.
Symbols Description
The symbols in this manual are identified by their level of importance, as defined below. Read the following
carefully before handling the product.
Tally Dascom DT-330 User Guide V1.0
TABLE OF CONTENTS
1 PRODUCT OVERVIEW
1.1 Features
1.2 Printer Specification
1.3 Paper Specification
1.3.1 Roll Paper
1.3.2 Black Mark Paper
1.3.3 Notes
1.4 Printing and Cutting Positions
1.4.1 Printable Area
1.4.2 Cutting Positions
1.5 External Dimension and Weight
1.6 Unpacking
1.7 Product Configurations
1.8 Part Names and Functions
1.8.1 Power Switch
1.8.2 Control Panel
1.8.3 LED Indications
2 SETUP
2.1 Flow of Setup
2.2 Placing the Printer
2.3 Attaching Power
2.4 Adjusting the Paper Near-End Sensor
2.5 Loading Paper Roll
2.5.1 Loading 83mm Media
2.5.2 Loading 80mm/76mm/70mm/58mm Media
2.6 Connecting to Computer
2.6.1 Connection Cable Requirement
2.6.2 Connecting USB Interface
2.6.3 Connecting Cash Drawer Interface (Option)
2.6.4 Connecting Serial Interface (Option)
2.6.5 Connecting Parallel Interface (Option)
2.6.6 Connecting Ethernet Interface (Option)
2.6.7 Connecting Wi-Fi Interface (Option)
2.7 Installing Kits
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3 SOFTWARE SETUP
3.1 Installing Windows Driver
3.2 Installing Config Tool
3.3 Setting the printer parameters via Config tool
3.4 Upgrading the Firmware via Config tool
4 SETTING/CHECKING MODES
4.1 Print a Parameter Setting Page (Self-test Page)
5 TROUBLESHOOTING
5.1 Error Status
5.2 Possible Issues While Printing
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Tally Dascom DT-330 User Guide V1.0
5.3 Possible Issues While Cutting
5.4 Removing Jammed Paper
5.5 Cleaning Thermal Head
5.6 Maintenance
6 COMMUNICATION INTERFACES SPECIFICATIONS
6.1 USB Interface
6.2 Cash Drawer Interface
6.3 Wi-Fi Interface
6.4 Ethernet Interface
6.5 Serial Interface
6.6 Parallel Interface
6.7 Power Socket
7 PRINTING CONTROL COMMAND SETS
APPENDIX I WI-FI CONNECTION (OPTION)
APPENDIX II FCC STATEMENT
APPENDIX III DASCOM EPRESENTATIVES
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Tally Dascom DT-330 User Guide V1.0
1 PRODUCT OVERVIEW
Tally Dascom DT-330 offers high-speed receipt printing for a wide range of terminal equipment
including data, POS, and kitchen terminals. With extensive features, it can be used in a wide range
of applications such as food service, retail and grocery.
DT-330 can be desktop or wall-mounted and comes with USB, RS-232 serial, Centronics parallel,
Ethernet, Wi-Fi or Cash drawer interfaces. Printer drivers included are: Windows XP, Windows 7,
Windows 8, Windows10 (32 and 64 bit).
1.1 Features
High speed printing (300 mm/s maximum).
Drop-in paper roll mechanism facilitating easy paper handling and head cleaning.
Wide range of connectivity. The USB interface is standard interface. Serial/parallel/Ethernet/
Wi-Fi/cash drawer are optional interfaces. Various interface choices suit all needs.
Versatile roll capacity with ability to use 83mm, 80mm, 76mm, 70mm and 58mm wide paper
rolls.
Command protocol is based on the ESC/POS Proprietary Command System.
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Tally Dascom DT-330 User Guide V1.0
Print
Parameter
Print method
Direct thermal line printing
Resolution
203DPI, 8dots/mm
Print width
Max. 80mm(640dots)
Interface
Standard：USB interface
Optional：RS232, Parallel, Ethernet, Wi-Fi, Cash drawer
interface
Print density
The density can be adjusted to 4 levels, matching
different print speeds.
Page Mode
Supported
Memory
RAM
8Mbytes
Flash
16Mbytes
Receive Buffer
256Kbytes
Fonts
Characters per line
Special Font A：53 cpl
Special Font B：71 cpl
Chinese Character
GB18030 24×24
Barcode
1D
UPC-A, UPC-E, EAN8, EAN13, CODE39, ITF, CODEBAR,
CODE128, CODE32
2D
PDR417, QR code
Graphics
Supports several bitmap densities and download image
printing. (Maximum size of each bitmap is 64kB. The
total size of memory is 256K.)
Detect
Function
Sensors
Paper End, Paper Near End, Paper Jam and Cover Open
sensors.
Power
Consumption
36W (operation)
7W (standby)
Power Supply
External power adapter
Input
AC 100V-240V, 1.8A, 50-60Hz
Output
DC 24V±5%, 3.0A, A-1009-3P interface
Emulation
ESC/POS compatible command set
Physical Spec.
Operating condition
5～40℃/10～90％RH
Storage condition
-20～60℃/10～95％RH
Dimension
142×192×150 (W×D×H mm)
Colour
Black
Weight
Approx. 1.47kg
1.2 Printer Specification
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Tally Dascom DT-330 User Guide V1.0
Optional Kit
Splash cover, Mounting plate
Standard Kit
Interface cover
Reliability
Print head lifetime
150km
MTBF
360, 000 hours
Cutter lifetime
2,000,000 times
MCBF
52,000,000 lines
Driver
Windows XP/7/8/10 (32& 64bit)
Certification
UL, FCC, CE
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Tally Dascom DT-330 User Guide V1.0
Paper type
Specified thermal paper
Form
Roll paper
Size
Roll paper diameter
83mm maximum
Core diameter
13mm minimum
Take-up roll paper width
82.5±0.5mm
Paper width
82.5 ±0.5mm, 80±0.5 mm,
76±0.5mm, 69.5±0.5 mm,
58±0.5 mm
Paper thickness
0.065mm ~ 0.090mm
CAUTION
• The remaining amount of the roll paper when a roll paper
near-end is detected differs depending on the spool type.
Paper Eject Direction
Print
surface
1.3 Paper Specification
1.3.1 Roll Paper
1.3.2 Black Mark Paper
When black mark paper is used, the printing position of the black mark paper must be located on
the front surface. The reflectivity of the black mark should be less than 15%, while the reflectivity of
the rest of the printing paper should be greater than 85%. The area between 2 black marks should
be blank. The size of the black mark shall meet the requirements as shown below.
5mm<L1 (the width of the black mark) <10mm
L2(the length of the black mark) >12mm
20mm<L3(the distance between 2 black marks) <500mm
1.3.3 Notes
Please use the recommended thermal paper or same quality paper, otherwise it will influence
the printing quality and decrease the thermal printer head life.
Don’t stick the paper on the roll paper core.
If the thermal paper is polluted by chemical or oil, the thermal paper heat sensibility decreases,
which will influence the printing quality.
Don’t use finger nail or hard articles to touch the surface of thermal paper, otherwise it will
cause color fading.
When the environment temperature is higher than 70°C, the thermal paper color will fade, so
pay attention to the influence of temperature, humidity and sunlight.
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Tally Dascom DT-330 User Guide V1.0
All the numeric values are typical.
1.4 Printing and Cutting Positions
1.4.1 Printable Area
83 mm paper width printing
The printable area of a paper with width of 82.5 ± 0.5 mm is 79.5 ± 0.5 mm (640 dots) and the
spaces on the right and left sides are approximately 1.2 mm.
82.5 ± 0.5 mm {3.24 ± 0.02"}
0.124 ± 0.05 mm {0.0048 ± 0.0002"}
79.5 ± 0.5 mm {3.12 ± 0.008"}
1.2 mm {0.15} 1.2mm {0.15}
58 mm paper width printing
The printable area of a paper with width of 57.5 ± 0.5 mm is 50.8 ± 0.2 mm (576 dots) and the
spaces on the right and left sides are approximately 3.7 mm.
57.5 ± 0.5 mm {2.26 ± 0.02"}
0.141 ± 0.05 mm {0.056 ± 0.002"}
50.8 ± 0.2 mm {2.00 ± 0.008"}
3.7 ± 0.2 mm {0.15 ± 0.079"} 3.0 ± 0.2 mm {0.12 ± 0.079"}
All the numeric values are typical.
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Tally Dascom DT-330 User Guide V1.0
1.4.2 Cutting Positions
Last line of a previous receipt
Manual-cutter position
Auto-cutter blade position Approx. 15
Center of the print dotline
[Units: mm (All the numeric values are typical.)]
Approx. 29
Paper feed direction
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Tally Dascom DT-330 User Guide V1.0
1.5 External Dimension and Weight
Width: Approximately 142 mm
Depth: Approximately 192 mm
Height: Approximately 150 mm
Weight: Approx. 1.47kg (excluding power adapter)
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