User Guide DT-330 Thermal Receipt Printer
Tally Dascom DT-330 User Guide V1.0
Important Safety Instructions (English)
Read the following instructions thoroughly before starting up your printer.
• The device and mains-socket must all times be easily accessible.
• Never carry out maintenance or repair work yourself. Always contact a qualified service
technician.
• Keep this user guide in a place which is easily accessible at all times.
• Place the printer on a solid and even base so that it cannot fall.
• Never place the printer in the vicinity of inflammable gas or explosive substances.
• Ensure the printer is connected to a socket with the correct voltage.
• Always disconnect the printer from the power before opening the device to perform
maintenance work or remedy errors.
• Do not expose the printer to high temperatures, direct sunlight or dust.
• Keep all liquids away from the printer.
• Protect the printer from shock, impact and vibration.
• Make sure that both the printer and the computer are switched off before connecting the data
cable.
• The print head will become very hot during printing; avoid contact with the print head after
printing has finished.
• Do not perform any operation or action in any way other than those provided in this manual.
When in doubt, contact your dealer or your customer support.
Tally Dascom DT-330 User Guide V1.0
Wichtige Sicherheitshinweise (German)
Lesen Sie bitte diese Sicherheitshinweise durch, bevor Sie den Drucker in Betrieb nehmen.
Das Gerät und die Netzsteckdose müssen jeder Zeit leicht zugänglich sein.
Führen Sie Wartungsarbeiten und Reparaturen keinesfalls selbst aus, sondern verständigen Sie
immer einen qualifizierten Servicetechniker.
Bewahren Sie diese Dokumentation an einem jederzeit zugänglichen Ort auf.
Den Drucker auf stabilem und ebenem Untergrund so aufstellen, dass er nicht zu Boden fallen
kann.
Stellen Sie den Drucker keinesfalls in der Nähe von leicht entzündlichen Gasen oder explosiven
Stoffen auf.
Den Drucker nur an eine Steckdose mit der richtigen Spannung anschließen.
Wenn Sie den Drucker vom Netz trennen wollen, den Drucker ausschalten und immer den
Netzstecker an der Steckdose ziehen.
Den Drucker weder hohen Temperaturen noch direktem Sonnenlicht und Staub aussetzen.
Keine Flüssigkeiten mit dem Drucker in Berührung bringen.
Den Drucker keinen Erschütterungen, Stößen oder Vibrationen aussetzen.
Sicherstellen, dass der Drucker und der Computer ausgeschaltet sind, bevor das Datenkabel
angeschlossen wird.
Der Druckkopf wird während des Druckens heiß. Vor dem Berühren deshalb einige Zeit
abkühlen lassen.
Weichen Sie bei der Bedienung des Druckers nicht von den Anweisungen in der Dokumentation
ab. Bei Unklarheiten wenden Sie sich bitte an Ihren Händler oder Ihren Kundendienst.
Tally Dascom DT-330 User Guide V1.0
Consignes importantes de sécurité (French)
Lire attentivement les instructions suivantes avant de mettre l’imprimante en service.
Le dispositif et la prise principale doivent toujours être accessibles facilement.
Ne jamais effectuer soi-même les travaux d’entretien et de réparations. Contacter toujours un
dépanneur qualifié.
Placer l’imprimante sur un support stable de façon à ce qu’elle ne puisse pas tomber.
Ne jamais placer l’imprimante à proximité de sources de gaz aisément inflammables ou de
substances explosives.
Ne connecter l’imprimante à une prise que lorsque la tension est correcte.
Pour déconnecter l’imprimante de l’alimentation principale, mettre l’imprimante hors tension
et toujours débrancher le connecteur secteur de la prise murale.
Ne pas exposer l’imprimante à des températures élevées, à la lumière directe du soleil ou à la
poussière.
Ne pas mettre l’imprimante en contact avec des liquides.
Ne pas exposer l’imprimante à des chocs, impacts ou vibrations.
S’assurer que l’imprimante et l’ordinateur sont hors tension avant de connecter le câble de
données.
La tête d’impression est brûlante pendant l’impression. C’est pourquoi laissez-la refroidir
quelques instants avant d’y toucher.
N'exécutez aucune opération ni action d'une autre manière que celle indiquée dans ce manuel.
En cas de doute, veuillez contacter votre distributeur ou service après-vente.
Tally Dascom DT-330 User Guide V1.0
Indicazioni di sicurezza importanti (Italian)
Prima di mettere in funzione la stampante, leggere attentamente le seguenti indicazioni.
Il dispositivo e la presa di corrente devono essere sempre facilmente accessibili.
Non eseguire mai da sé gli interventi di manutenzione e riparazione, ma rivolgersi sempre a un
tecnico di assistenza qualificato.
Conservare le presenti istruzioni per l’uso in un luogo sempre accessibile.
Collocare la stampante su una superficie stabile, per evitare che cada a terra.
Non collocare la stampante in prossimità di gas facilmente infiammabili o di sostanze esplosive.
Collegare la stampante a una presa di corrente con tensione adeguata.
Per scollegare la stampante dalla rete di alimentazione, spegnere la stampante e disinserire
sempre il connettore di rete dalla presa.
Non esporre la stampante ad elevate temperature né alla luce solare diretta e alla polvere.
Evitare il contatto della stampante con liquidi.
Non esporre la stampante a colpi, scosse o vibrazioni.
Verificare che la stampante e il computer siano spenti prima di collegare il cavo di trasmissione
dati.
Durante la stampa, la testina si surriscal-da notevolmente. Prima di toccarla, se necessario
opportuno quindi lasciarla raffreddare qualche istante.
Non eseguire alcuna operazione o azione se non nella maniera descritta nel presente manuale.
In caso di dubbio, contattare il rivenditore o dalla società incaricata dell’assistenza.
Tally Dascom DT-330 User Guide V1.0
Instrucciones de seguridad importantes (Spanish)
Lea las siguientes instrucciones con esmero antes de poner la impresora en servicio.
El dispositivo y la toma de corriente deben estar ubicados de forma que sea fácil acceder a
ellos.
Nunca lleve a cabo trabajos de mantenimiento o reparación Ud. mismo, sino consulte a un
técnico de servicio calificado.
Guarde las presentes instrucciones de servicio en un lugar de fácil acceso en cualquier
momento.
Ponga la impresora sobre un base estable de manera que no pueda caer al suelo.
Nunca coloque la impresora en la vecindad de gases de fácil inflamabilidad o sustancias
explosivas.
Asegure conectar la impresora sólo a un enchufe con un voltaje correcto.
Cuando quiera desconectar la impresora de la red, apague la impresora y siempre tire la clavija
de alimentación del enchufe.
No exponga la impresora a temperaturas altas, a la luz solar directa y al polvo.
No ponga la impresora en contacto con fluidos.
Nunca exponga la impresora a sacudidas, choques o vibraciones.
Asegúrese de que la impresora y el ordenador estén apagados antes de conectar el cable de
datos.
La cabeza de impresión se pone muy caliente durante la impresión. Por lo tanto, deje enfriarla
algún tiempo antes de tocarla.
No permita que se realice cualquier operación o acción de una forma diferente a lo que se
señala en este manual. En caso de duda, póngase en contacto con su comerciante o con su servicio
post-venta.
Tally Dascom DT-330 User Guide V1.0
Правила по технике безопасности. (Russian)
Прочитайте, пожалуйста, инструкцию по технике безопасности перед включением в работу
принтера.
Устройство и розетка должны быть всегда легко доступна.
Не выполняйте технические работы и ремонт техники самостоятельно, но сообщайте о
неисправностях квалифицированным сервисным техникам.
Данная инструкция должна быть всегда доступна каждому пользователю.
Установите принтер на ровном и стабильном месте так, чтобы он не смог упасть на пол.
Ни в коем случае не ставьте принтер вблизи легко воспламеняющихся газов и взрывчатых
веществ.
Включайте принтер в розетку только с соответствующим напряжением.
Если Вы хотите отключить принтер от напряжения, сначала выключите принтер сам и
затем выньте штекер из розетки.
Берегите принтер от нагревания, от попадания на него прямых солнечных лучей и пыли.
Не допускайте попадания жидкости на принтер.
Нельзя подвергать принтер тряске, ударам и вибрации.
Убедитесь, что принтер и компьютер выключены, только после этого соедините принтер с
компьютером.
Печатающая головка нагревается во время работы принтера. Поэтому подождите какое-то
время, прежде чем дотронуться до нее.
Пользуйтесь принтером так, как это написано в документации. Если у Вас возникают
неясности, обращайтесь с вопросами к Вашим продавцам или в сервисный центр.
Tally Dascom DT-330 User Guide V1.0
Instruções Importantes sobre Segurança (Portuguese)
Leia as instruções de segurança antes de usar a impressora.
A impressora e a tomada devem ser facilmente em todos os momentos acessíveis.
Consulte sempre um técnico qualificado para executar uma reparação .
Coloque a impressora sobre uma base sólida e nivelada, para que ela não sofra quedas.
Jamais instale a impressora nas proximidades de lugares onde haja gás inflamável ou
substâncias explosivas.
Assegure-se de conectar a impressora à tomada elétrica com a voltagem apro-priada.
tomada.
Não aproxime substâncias líquidas da impressora.
Desligue a impressora e o computador antes de conectar o cabo da rede.
A cabeça da impressora pode ficar muito quente . Portanto, espere algum tempo antes de
tocá-la.
Não faça nenhuma operação ou ação além das recomendadas neste manual. Em caso de dúvida,
contate seu revendedor ou companhia de serviço.
Quando desligar a impressora da rede, desligue sempre a impressora e retire o cabo da
Não exponha a impressora a temperaturas altas ou luz solar direta.
Proteja a impressora de choques, impactos e vibrações.
Tally Dascom DT-330 User Guide V1.0
Önemli Güvenlik Talimatları (Turkish)
Lütfen, yazıcıyı işletime geçirmeden önce bu güvenlik talimatlarını bütünüyle dikkatle okuyun.
Cihaz ve elektrik prizinin her zaman kolayca erişilebilir olması gerekir.
Bakım ve tamir çalışmalarını kesinlikle ve hiçbir surette kendi başınıza yapmayın; her zaman
kalifiye bir uzman servis-teknisyenine haber verin.
Yazıcıyı, üzerinden yere düşmesi mümkün olmayacak sabit ve düz bir zemine yerleştirin.
Yazıcıyı kesinlikle ve hiçbir surette kolayca yanabilecek gaz veya patlayıcı maddeler içeren
nesnelerin yakınına koymayın.
Yazıcı akım kablosunu sadece doğru gerilime sahip bir prize takın.
Yazıcıyı şebeke ağından ayırmak istediğinizde, yazıcıyı kapatın ve ağ-fişini her zaman prizden
çıkartın.
Yazıcıyı ne yüksek ısılı ne de doğrudan güneş ışığına ve toza mâruz kalan mekânlarda
bulundurun.
Yazıcı hiçbir sıvı maddeyle temasta olmamalıdır.
Yazıcı hiçbir sarsıntıya, darbeye veya titreşime mâruz kalmamalıdır.
Veri kablosu bağlanmadan önce hem yazıcının hem de bilgisayarın kapalı olduklarından emin
olmalısınız.
Yazıcının başı basma esnasında yüksek ısıya ulaşıyor. Bu yüzden lütfen dokunmadan önce kısa
süre soğumasını bekleyin.
Yazıcının işletimi ve kullanımında bu dokümantasyondaki talimatların hiç dışına çıkmayın.
Sorunlu görünen hususlarda lütfen imâlatçınıza veya müşteri hizmetleri servisinize başvurun.
Tally Dascom DT-330 User Guide V1.0
TRADEMARK ACKNOWLEDGEMENTS
“IBM” is a trademark of International Business Machines Corporation.
“EPSON” is a trademark of Epson America Incorporated.
“DEC” is a trademark of Digital Equipment Corporation.
“Centronics” is a trademark of Centronics Data Computer Corporation.
“DOS” is a trademark of Microsoft Corporation.
“SAP” is a trademark of SAP AG.
“Windows”, “Windows 7”,”Windows 8”,”Windows 10”, “Windows 95”, “Windows 98“, “Windows
NT”, “Windows 2000”, “Windows 2003/2008/2013 Server”, “Windows XP” and “Windows Vista” are
trademarks of Microsoft Corporation.
All other product names and company names appearing in this manual are the registered
trademarks or trademarks of the individual companies.
Tally Dascom DT-330 User Guide V1.0
CAUTION: Provides information that must be observed to prevent damage to the
equipment or loss of date.
NOTE: Advises you of information that is essential to complete a task.
About This Manual
This manual provides information to operators of the DT-330 to describe basic operations to enable safe and
correct use of the printer.
Symbols Description
The symbols in this manual are identified by their level of importance, as defined below. Read the following
carefully before handling the product.
Tally Dascom DT-330 User Guide V1.0
TABLE OF CONTENTS
1 PRODUCT OVERVIEW
1.1 Features
1.2 Printer Specification
1.3 Paper Specification
1.3.1 Roll Paper
1.3.2 Black Mark Paper
1.3.3 Notes
1.4 Printing and Cutting Positions
1.4.1 Printable Area
1.4.2 Cutting Positions
1.5 External Dimension and Weight
1.6 Unpacking
1.7 Product Configurations
1.8 Part Names and Functions
1.8.1 Power Switch
1.8.2 Control Panel
1.8.3 LED Indications
2 SETUP
2.1 Flow of Setup
2.2 Placing the Printer
2.3 Attaching Power
2.4 Adjusting the Paper Near-End Sensor
2.5 Loading Paper Roll
2.5.1 Loading 83mm Media
2.5.2 Loading 80mm/76mm/70mm/58mm Media
2.6 Connecting to Computer
2.6.1 Connection Cable Requirement
2.6.2 Connecting USB Interface
2.6.3 Connecting Cash Drawer Interface (Option)
2.6.4 Connecting Serial Interface (Option)
2.6.5 Connecting Parallel Interface (Option)
2.6.6 Connecting Ethernet Interface (Option)
2.6.7 Connecting Wi-Fi Interface (Option)
2.7 Installing Kits
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3 SOFTWARE SETUP
3.1 Installing Windows Driver
3.2 Installing Config Tool
3.3 Setting the printer parameters via Config tool
3.4 Upgrading the Firmware via Config tool
4 SETTING/CHECKING MODES
4.1 Print a Parameter Setting Page (Self-test Page)
5 TROUBLESHOOTING
5.1 Error Status
5.2 Possible Issues While Printing
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Tally Dascom DT-330 User Guide V1.0
5.3 Possible Issues While Cutting
5.4 Removing Jammed Paper
5.5 Cleaning Thermal Head
5.6 Maintenance
6 COMMUNICATION INTERFACES SPECIFICATIONS
6.1 USB Interface
6.2 Cash Drawer Interface
6.3 Wi-Fi Interface
6.4 Ethernet Interface
6.5 Serial Interface
6.6 Parallel Interface
6.7 Power Socket
7 PRINTING CONTROL COMMAND SETS
APPENDIX I WI-FI CONNECTION (OPTION)
APPENDIX II FCC STATEMENT
APPENDIX III DASCOM EPRESENTATIVES
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Tally Dascom DT-330 User Guide V1.0
1 PRODUCT OVERVIEW
Tally Dascom DT-330 offers high-speed receipt printing for a wide range of terminal equipment
including data, POS, and kitchen terminals. With extensive features, it can be used in a wide range
of applications such as food service, retail and grocery.
DT-330 can be desktop or wall-mounted and comes with USB, RS-232 serial, Centronics parallel,
Ethernet, Wi-Fi or Cash drawer interfaces. Printer drivers included are: Windows XP, Windows 7,
Windows 8, Windows10 (32 and 64 bit).
1.1 Features
High speed printing (300 mm/s maximum).
Drop-in paper roll mechanism facilitating easy paper handling and head cleaning.
Wide range of connectivity. The USB interface is standard interface. Serial/parallel/Ethernet/
Wi-Fi/cash drawer are optional interfaces. Various interface choices suit all needs.
Versatile roll capacity with ability to use 83mm, 80mm, 76mm, 70mm and 58mm wide paper
rolls.
Command protocol is based on the ESC/POS Proprietary Command System.
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Tally Dascom DT-330 User Guide V1.0
Print
Parameter
Print method
Direct thermal line printing
Resolution
203DPI, 8dots/mm
Print width
Max. 80mm(640dots)
Interface
Standard：USB interface
Optional：RS232, Parallel, Ethernet, Wi-Fi, Cash drawer
interface
Print density
The density can be adjusted to 4 levels, matching
different print speeds.
Page Mode
Supported
Memory
RAM
8Mbytes
Flash
16Mbytes
Receive Buffer
256Kbytes
Fonts
Characters per line
Special Font A：53 cpl
Special Font B：71 cpl
Chinese Character
GB18030 24×24
Barcode
1D
UPC-A, UPC-E, EAN8, EAN13, CODE39, ITF, CODEBAR,
CODE128, CODE32
2D
PDR417, QR code
Graphics
Supports several bitmap densities and download image
printing. (Maximum size of each bitmap is 64kB. The
total size of memory is 256K.)
Detect
Function
Sensors
Paper End, Paper Near End, Paper Jam and Cover Open
sensors.
Power
Consumption
36W (operation)
7W (standby)
Power Supply
External power adapter
Input
AC 100V-240V, 1.8A, 50-60Hz
Output
DC 24V±5%, 3.0A, A-1009-3P interface
Emulation
ESC/POS compatible command set
Physical Spec.
Operating condition
5～40℃/10～90％RH
Storage condition
-20～60℃/10～95％RH
Dimension
142×192×150 (W×D×H mm)
Colour
Black
Weight
Approx. 1.47kg
1.2 Printer Specification
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Tally Dascom DT-330 User Guide V1.0
Optional Kit
Splash cover, Mounting plate
Standard Kit
Interface cover
Reliability
Print head lifetime
150km
MTBF
360, 000 hours
Cutter lifetime
2,000,000 times
MCBF
52,000,000 lines
Driver
Windows XP/7/8/10 (32& 64bit)
Certification
UL, FCC, CE
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Tally Dascom DT-330 User Guide V1.0
Paper type
Specified thermal paper
Form
Roll paper
Size
Roll paper diameter
83mm maximum
Core diameter
13mm minimum
Take-up roll paper width
82.5±0.5mm
Paper width
82.5 ±0.5mm, 80±0.5 mm,
76±0.5mm, 69.5±0.5 mm,
58±0.5 mm
Paper thickness
0.065mm ~ 0.090mm
CAUTION
• The remaining amount of the roll paper when a roll paper
near-end is detected differs depending on the spool type.
Paper Eject Direction
Print
surface
1.3 Paper Specification
1.3.1 Roll Paper
1.3.2 Black Mark Paper
When black mark paper is used, the printing position of the black mark paper must be located on
the front surface. The reflectivity of the black mark should be less than 15%, while the reflectivity of
the rest of the printing paper should be greater than 85%. The area between 2 black marks should
be blank. The size of the black mark shall meet the requirements as shown below.
5mm<L1 (the width of the black mark) <10mm
L2(the length of the black mark) >12mm
20mm<L3(the distance between 2 black marks) <500mm
1.3.3 Notes
Please use the recommended thermal paper or same quality paper, otherwise it will influence
the printing quality and decrease the thermal printer head life.
Don’t stick the paper on the roll paper core.
If the thermal paper is polluted by chemical or oil, the thermal paper heat sensibility decreases,
which will influence the printing quality.
Don’t use finger nail or hard articles to touch the surface of thermal paper, otherwise it will
cause color fading.
When the environment temperature is higher than 70°C, the thermal paper color will fade, so
pay attention to the influence of temperature, humidity and sunlight.
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Tally Dascom DT-330 User Guide V1.0
All the numeric values are typical.
1.4 Printing and Cutting Positions
1.4.1 Printable Area
83 mm paper width printing
The printable area of a paper with width of 82.5 ± 0.5 mm is 79.5 ± 0.5 mm (640 dots) and the
spaces on the right and left sides are approximately 1.2 mm.
82.5 ± 0.5 mm {3.24 ± 0.02"}
0.124 ± 0.05 mm {0.0048 ± 0.0002"}
79.5 ± 0.5 mm {3.12 ± 0.008"}
1.2 mm {0.15} 1.2mm {0.15}
58 mm paper width printing
The printable area of a paper with width of 57.5 ± 0.5 mm is 50.8 ± 0.2 mm (576 dots) and the
spaces on the right and left sides are approximately 3.7 mm.
57.5 ± 0.5 mm {2.26 ± 0.02"}
0.141 ± 0.05 mm {0.056 ± 0.002"}
50.8 ± 0.2 mm {2.00 ± 0.008"}
3.7 ± 0.2 mm {0.15 ± 0.079"} 3.0 ± 0.2 mm {0.12 ± 0.079"}
All the numeric values are typical.
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Tally Dascom DT-330 User Guide V1.0
1.4.2 Cutting Positions
Last line of a previous receipt
Manual-cutter position
Auto-cutter blade position Approx. 15
Center of the print dotline
[Units: mm (All the numeric values are typical.)]
Approx. 29
Paper feed direction
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Tally Dascom DT-330 User Guide V1.0
1.5 External Dimension and Weight
Width: Approximately 142 mm
Depth: Approximately 192 mm
Height: Approximately 150 mm
Weight: Approx. 1.47kg (excluding power adapter)
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Tally Dascom DT-330 User Guide V1.0
The package contents vary with different customized order requirements.
1.6 Unpacking
When you receive the printer, please check for possible shipping damage:
1. Inspect the outside of both the carton box and the printer for possible damage.
2. Open the top cover of the printer to see if the media compartments are in order.
If you discover shipping damage upon inspection:
Immediately notify the shipping company and file a damage report.
Keep all packaging material for shipping company inspection.
Notify your authorized dealer.
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Tally Dascom DT-330 User Guide V1.0
Item
QTY.
Remark
Printer
1 unit
Interface Cable Cover
1 piece
Power Adapter
1 piece
Power Cord
1 piece
Roll Paper - Test
1 piece
Graphic Installation Guide
1 piece
CD
1 piece
including User Guide, Graphic
Installation Guide and Driver
Spacer
2 piece
Product
Interfaces
Cutting
Sensor
USB
Serial
Parallel
Ethernet
Wi-Fi
Cash
drawer
Tear
Cutter
Black
Mark
DT-330
√OOOOO√√O
Shipping List
1.7 Product Configurations
Remarks: “√” denotes standard component.
“O” denotes optional component.
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Tally Dascom DT-330 User Guide V1.0
Component
Function
Printer Cover
Open the cover when loading roll paper.
Control Panel
Shows printer status.
Power Switch
To power printer ON or OFF.
Cutter Cover
To protect the auto-cutter and to clear paper jam at the cutter.
Cover Open Button
Press down to open the Printer Cover.
Printer Cover
Control Panel
Cover Open Button
Power Switch
Cutter Cover
NOTE:
Please pay attention to the
tear bar when you use.
1.8 Part Names and Functions
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Tally Dascom DT-330 User Guide V1.0
Before turning on the printer, be sure to check that the AC adapter is connected
to the power supply.
POWER LED
PAPER LED
ERROR LED
FEED key
1.8.1 Power Switch
Turn the printer on or off. The marks on the switch: (O: OFF / | : ON)
1.8.2 Control Panel
LED
Power LED
Lights when the power supply is on.
Goes out when the power supply is turned off.
Paper LED
Lights or Flashes when there is no more roll paper or there is little remaining.
Off when there is a sufficient amount of roll paper remaining.
Error LED
Lights or Flashes when an error occurs. Please power off the printer and refer to Chapter 5.1 “Error
Status”.
Feed Key
Pressing this key once feeds the roll paper by one line. Holding this button down feeds the roll
paper continuously.
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Description
POWER
PAPER
ERROR
BEEPER
Printer Cover is open
OnOnOff
No beep
Roll paper is sufficient
On
Off
Off
No beep
Roll paper end
OnOnOff
No beep
Roll paper near end
On
Flash
Off
No beep
Black mark is not detected
On
Off
Flash
No beep
Cutter jam
On
OffOnNo beep
Print head overheated
Flash
Off
Flash
No beep
1.8.3 LED Indications
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1. Placing the Printer
2. Loading Paper Roll
3. Attaching Power
4. Printing Self-test
5. Adjusting the Paper Near-End Sensor
6. Connecting the Printer to the Host Computer
2 SETUP
2.1 Flow of Setup
2.2 Placing the Printer
You can install this printer horizontally. With an optional mounting plate, you can also attach the
printer to a wall. It’s recommended that the printer should be installed at a horizontal surface.
Horizontal Installation
You can install this printer horizontally. Place the printer on a solid, flat, stable surface; ensure the
printer is placed in a stable position and there is easy access for users to the control panel and roll
paper holder. Also ensure there is enough space for sufficient ventilation and for the printout.
Important Notes on Horizontal Installation:
The printer should be installed at a flat and steady place. The angle of inclination should not
exceed ± 10°(paper feed direction) if tilt install printer, it does not allow to tilt by other
direction.
Keep printer far away from water sources.
Avoid placing the printer near vibration sources.
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Ensure the grounding connect of the printer is safe.
When the printer is at operation and maintenance, it is recommended to retain the enough
space to ensure the printer can work in reliability and ease of operation.
Vertical Installation
Vertical Installation Steps:
You need to perform the follow tasks to install the printer on a wall.
1. Mount the plate on the lower housing of the printer with screws.
2. Align the positioning holes of the mounting plate and plug into the fixed screws on the wall.
Please set Paper Near-End Sensor to 4~6 when the printer is vertically installed.
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Checking the voltage of the power adapter
Before you connect the power adapter to the power socket, check if the
voltage is correct. If you connect the power adapter to power with incorrect
voltage this may result in electrical damage to adapter and printer.
1) Please use the recommended power adapter or equivalent products.
2) When disconnecting the AC adapter plug, hand-held plug connector
housing, to avoid the pulling on the cable with force.
3) Avoid pulling the power adapter cable, otherwise it will damage the
cables, causing fire and shock.
4) Avoid placing the power adapter around a heating device, otherwise the
cable may melt, causing fire and shock.
5)
If you do not use the printer over a long time, disconnect the power
supply of the printer power adapter.
2.3 Attaching Power
1. Make sure the printer and the computer are powered off.
2. Connect the power cord to the power adapter.
3. Connect the power adapter to the power socket at the rear of the printer.
4. Ensure the power cord is securely connected. Connect the power cord plug to a main socket.
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Adjustments position
Remaining amount of paper
(outer diameter: mm)
1 (Minimum)
Approx. 26
2
Approx. 27
3
Approx. 28
4
Approx. 30
5
Approx. 32
6 (Maximum)
Approx. 33
Paper Near-End Lever
2.4 Adjusting the Paper Near-End Sensor
Adjust the Paper Near-End Sensor to suit the diameter of the roll paper used and the placing
direction the printer is installed.
Follow the steps below to adjust the paper roll near-end detector.
1.
Open the paper roll cover, and remove the paper roll.
2. You will see a lever inside as shown below.
3.
Adjust the lever according to your need.
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Confirm the type of paper used by the printer before printing. The default
paper type is specified thermal paper.
2.5 Loading Paper Roll
2.5.1 Loading 83mm Media
1.
Press the cover open button to open the cover.
2. Remove the used roll paper core, if any.
3.
Insert the paper roll with its print area facing down as shown below.
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4.
Install the media in the correct direction.
5. Pull out some roll paper, and close the cover. Make sure the paper inside is tight enough,
otherwise it will jam the paper.
6.
Tear off the paper with the manual cutter.
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Spacer
2.5.2 Loading 80mm/76mm/70mm/58mm Media
The printer is initially set to print on 83 mm width paper and you can change the printer to print on
different width paper (80mm/76mm/70mm/58mm) by installing the roll paper spacer and
changing the paper width setting with customized value.
Follow the steps below to install the roll paper spacer.
1. Open the paper roll cover.
2. Hold the spacer and carefully insert it into the specified position as shown below.
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When loading 80mm/76mm/70mm media, 1 spacer is required.
When loading 58mm media, 2 spacers are required.
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NOTE!
Be sure to install the driver before connecting the printer to the host computer.
Connection Type
Specifications
USB
USB 1.1/2.0 compatible
Serial
RS232
Parallel
IEEE 1284.4
Ethernet
10 Base-T/100 Base-TX compatible
Component
Function
Modular Interface
(optional)
Connects optional interface (Serial I/F, Parallel I/F,
Ethernet I/F, Wi-Fi I/F or Cash drawer I/F) to the host.
USB Interface (standard)
Connects USB interface cable to the host.
Power Socket
Connects power supply to the printer.
Power Socket
USB Interface
Modular Interfaces
(Parallel/Serial/Ethernet/WIFI/Cash drawer）
2.6 Connecting to Computer
Before installing, disconnect the power from the printer. Even when the power switch is off,
voltage is still present at some points on the circuit board. Changing components while the power
is connected can cause damage to the interface board and the printer.
2.6.1 Connection Cable Requirement
Connection cable must be shielded and comply with the following requirements:
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CAUTION!
Be careful not to insert the USB interface cable into the cash drawer
kick-out connector.
CAUTION!
DO NOT connect any other device than the specified cash drawer to the
cash drawer kick-out connector. (Do NOT connect a telephone line either.)
2.6.2 Connecting USB Interface
2.6.3 Connecting Cash Drawer Interface (Option)
1.
Confirm that the power switch is OFF.
2. Confirm the top and button of the cash drawer cable connector and insert it into the cash
drawer kick-out connector at the back of the printer.
3.
Connect the ground wire of the cash drawer to the body of the printer and screw it.
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2.6.4 Connecting Serial Interface (Option)
1.
Insert the interface cable connector firmly into the interface connector on the connector
panel.
2. When using the connectors equipped with screws, tighten them to secure the connectors
firmly.
3. Connect the other end of the interface cable to the host computer.
2.6.5 Connecting Parallel Interface (Option)
1.
Insert the interface cable connector firmly into the interface connector on the connector
panel.
2. Press down the clips on either side of the connector to lock it in place.
3.
Connect the other end of the interface cable to the host computer.
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2.6.6 Connecting Ethernet Interface (Option)
2.6.7 Connecting Wi-Fi Interface (Option)
Please refer to APPENDIX I for more instructions.
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Splash Cover
Mounting Hole
Interface Cover
2.7 Installing Kits
Interface Cover (standard Kit)
Adjust the relative positions between interface cover and the printer, and push the interface cover
as the arrow shows below. Fix it by screwing.
Splash Cover (optional kit)
Slip the fixed hooks on both sides of splash cover into the mounting hole on the printer, and close
the splash cover.
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Switch off the printer before running the printer driver setup.
3 SOFTWARE SETUP
3.1 Installing Windows Driver
Your printer CD-ROM comes with Windows drivers. Go to the related folder and run the driver
setup installer. If the Software Pack CD-ROM is not available, you can download the latest driver
from the Tally Dascom Web Site: http://www.dascom.com
1. Double click the driver. You will see the screen as below. Click “Next” to continue.
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2. Choose the printer model name. Click “Next” to continue.
3.
Choose the desired port (USB001 for USB port, com1 for serial port and LPT1 for parallel port).
Click “Next” to continue.
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4.
Click “Finish” to finish the installation process successfully.
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3.2 Installing Config Tool
Your printer CD-ROM comes with Tally Dascom Setup Tool. Go to the related folder and run the
setup installer.
1.
Select whether to create a shortcut. Click “Next” to continue.
2. Click “Install” to continue.
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3.
Click “Finish” to finish the installation process successfully.
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3.3 Setting the printer parameters via Config tool
（1）Run “Tally Dascom Printer Config Tool”.
（2）Click “Connection Config”. Select the port at the upper right corner. Please note that only USB
Port is available for DT-330.
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（3）Click “Connect”. Printer info will be shown at the upper left corner.
（4）Click “Setting” in the Config Tool menu, you can change the parameters as shown below.
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Parameter
Default
Selectable parameters and Annotation
Energy Saving
10min
Select the time before entering energy-saving
mode without any data communication and button
action, or directly cancel the energy-saving mode.
◆ Off ◆ 1 min ◆ 2 min ◆ 5 min ◆ 10 min
Darkness
2
Selectable range is 1~4.
Print Mode
Quality
Priority
◆ Quality Priority：The print quality is best, while
the print speed will be lowered.
◆ Speed Priority：The print speed is fastest, while
the print quality will be decreased.
Emulation
ESC/POS
◆ ESC/POS
Left Margin
0.0mm
Selectable range is 0 ~ 80mm.
Parameter
Default
Selectable parameters and Annotation
Black mark Option
Disable
◆Disable ◆Enable
BM To First Line Offset
-4.0mm
Selectable range is -4 ~ 50mm.
BM To Tear Offset
90.0mm
Selectable range is -18 ~ 150mm.
Cutter Option
Partial Cut
◆Disable ◆Full Cut ◆ Partial Cut
System Setup
Device Configuration
（ 5 ） Save the parameters and click “←” at the upper right corner to return to the menu. Click
“Disconnect”, the printer will restart to execute the new parameters.
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Save
This stores the changed parameter values to the printer memory. The printer
notifies with a sound.
Reset
This restores the printer with factory parameter settings. A message box will
pop up for re-confirm. The printer notifies with a sound after your
confirmation.
Read Settings
This retrieves the parameter values from the printer memory. If you have
changed some values without saving, a warning message will pop up to
notify some values have been changed but not saved. The Confirm (O)
button saves the changes. The Cancel (C) button ignores the new changes
and proceeds to retrieve parameter values from the printer memory.
Import
This imports an external .cfg file to simplify the parameter setting process.
（1）A click on this Import button pops up the Open dialog box. Browse the
folder to locate the desired .cfg file. Click the Open button on the lower right
corner to import this .cfg file.
（ 2 ） The import of parameters fails if “Printer mis-match” message is
displayed. The parameter imported cannot be applied to your printer,
because the .cfg file is not applicable to DT-330.
Export
This exports all the parameter values on this printer to a .cfg file. Saving
this .cfg file to a flash-drive ease the work of setting multiple printers with
identical parameter values. A click on this Export button pops up the Save
dialog box. Browse to locate the desired folder then input a name with .cfg
extension. Click the Save button on the lower right corner to store this .cfg
file. When ”Export successfully!” is displayed, click the Confirm(O）button.
Button ( Save, Reset, Read Settings, Import and Export) function
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3.4 Upgrading the Firmware via Config tool
（ 1 ） Run “Tally Dascom Printer Config Tool”. Below will be shown when the connection is
successful.
（2）Click “Upgrade” in the Config Tool menu. Locate the Firmware file by clicking “Browse”.
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Tally Dascom DT-330 User Guide V1.0
（ 3 ） Click “Start”. A message box pops up to ask for confirmation. Click “Confirm” to start the
upgrade process.
（4）When the progress bar reaches 100%，the upgrade process is completed and the printer
will be restarted.
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4 SETTING/CHECKING MODES
4.1 Print a Parameter Setting Page (Self-test Page)
Before you connect the printer to the computer, make sure that the printer is in proper working
order.
Follow the steps below to run Self-test mode.
1. Make sure the media is properly loaded, the top cover of the printer is closed and the printer
is power off.
2. Turn on the printer.
3. Keep pressing the FEED button for 4 sec, the printer starts printing a self-test page.
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Problem
Error LED
Paper LED
Solution
Print head is
overheated.
flash
off
Turn the printer off and wait some
minutes before you resume.
Print head is
lifted.
off
on
Press the print head down.
Paper end
off
on
Reload the paper roll.
Paper near end
off
flash
The roll paper is near end, the printer
can work normally, procure new paper
and load it when paper is used up.
Cutter jam
on
off
Reload the roll paper.
Printer cover is
open.
off
on
Close the Printer Cover.
Incorrect power
connection
off
off
Check the power supply cable
connections and the power outlet, and
correct them.
Power switch is
OFF.
off
off
Turn on the power switch.
PCB board is
damaged.
off
off
Contact your dealer for assistance.
5 TROUBLESHOOTING
Your printer is extremely reliable, but occasionally problems may occur. This chapter provides
information on some of the common problems you may encounter and how you may solve them.
If you encounter problems that you cannot resolve, contact your dealer for assistance.
Read the following instructions before maintenance and avoid incorrect operation, so as to
prevent injury to you and damage to the printer.
5.1 Error Status
LED indications
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Trouble
Potential Problem
Solution
Colored stripe in the
paper
Paper near end
Install a new roll of paper.
Blurred or spot printing
Incorrect roll paper
installation
Install the paper roll correctly.
Poor paper quality
Use recommended thermal roll paper.
Dirty thermal head or
print roller
Clean the thermal head or print roller.
Low Print density
Increase the print density level.
Paper Jam
Paper stuck
Open the printer cover, check the paper
path and remove jammed paper.
Vertical dot line missing
Dirty thermal head or
print roller
Clean the thermal head or print roller.
Thermal head damaged
Contact your dealer for assistance.
Trouble
Potential Problem
Solution
Cutter jam, the
movable cutter
cannot move back
Cutter abrasion,
insufficient cutting
Replace the cutter
Worn gear and worn wheel
abrasion
Replace the worn gear and worn wheel
Motor burnt
Replace the motor
Paper scraps
Clean the paper scraps on the transmission
system
Insufficient cutting
Cutter edge abrasion,
paper too thick
Replace the cutter
Paper Jam
Thermal printer head over
heat
Reduce the density of printing
Driving too fast
Reduce the printer speed to the limit of
thermal printer head
Wrong paper feeding
position
Put the paper parallel with paper mount
and insert into the space between the
platen roller and the thermal print head
5.2 Possible Issues While Printing
5.3 Possible Issues While Cutting
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Print head may be hot, please do not touch!
5.4 Removing Jammed Paper
Turn off the printer. Press the cover open button to open the printer cover.
Remove the jammed paper, and close the printer cover.
If the paper is jammed at the cutter, please do not open the printer cover. Lift up the
cutter cover instead. (As shown in Picture 1)
Turn the knob until the cutter blade returns to the normal position. (As shown in Picture
2)
Close the cutter cover.
Picture 1
Picture 2
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After printing, the thermal print head becomes very hot. Be careful not
to touch it and to let it cool before you clean it.
Prevent the damage to the thermal print head by touching it with your
fingers or any hard object.
5.5 Cleaning Thermal Head
Turn off the printer, open the printer cover, and clean the thermal elements of the
print head with a cotton swab moistened with an alcohol solvent (ethanol, methanol, or
isopropyl alcohol).
It is recommended to clean the print head every 3 months to ensure the print quality.
5.6 Maintenance
This printer is toughly built to meet heavy load without regular maintenance. However regular
cleaning can extend the operating life of the printer. It is recommended to clean the printer
every 6 months or 300 operating hours.
Turn off the power and unplug the power cord before cleaning.
Pick up paper debris by a pair of tweezers.
Clean up the dust inside by a brush or compact vacuum cleaner.
Clean up the dirt inside with a clean cloth.
Clean the platen with a soft cloth.
Avoid damages to or loosing the cable winding and components inside. Avoid metallic
objects falling into the electric areas to cause short-circuit.
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PIN No.
Description
Classic wire color
1
VBUS
Red
2D-White
3D+Green
4
GND
Black
Pin. No.
Description
Direction
1
Frame Ground
-
2
Drawer kick-out drive signal 1
Output
3
Drawer open/close signal
Input
4
+24V
-
5
Drawer kick-out drive signal 2
Output
6
GND
-
1 6
6 COMMUNICATION INTERFACES
SPECIFICATIONS
Power socket and USB interface are standard interfaces for the printer.
Serial interface, Parallel interface, Ethernet interface, Wi-Fi interface and Cash drawer interface are
optional interfaces for the printer.
6.1 USB Interface
USB interface pin assignment
USB interface connector diagram
6.2 Cash Drawer Interface
Cash Drawer interface pin assignment
Cash drawer interface supports DC24V, RJ-11 6P type socket.
Cash Drawer interface connector diagram
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Pin. No.
Name
Description
1
TX+
Tranceive Data+
2
TX-
Data-
3
RX+
Receive Data+
4
n/c
Not connected
5
n/c
Not connected
6
RX-
Receive Data-
7
n/c
Not connected
8
n/c
Not connected
PIN No.
Description
PIN 1
Frame Ground
PIN 2
TXD
PIN 3
RXD
PIN 4
RTS
PIN 5
Unconnected
PIN 6
DSR
PIN 7
Signal Ground
6.3 Wi-Fi Interface
Wi-Fi interface supports 2.4 GHz, IEEE Std. 802.11b/g standard.
6.4 Ethernet Interface
Ethernet interface pin assignment
Ethernet interface connector diagram
6.5 Serial Interface
Serial interface pin assignment
Serial interface compatible with RS-232 standard, with 25 pin (D hole type) socket.
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Tally Dascom DT-330 User Guide V1.0
PIN 8~19
Unconnected
PIN 20
DTR
PIN 21~25
Unconnected
User can view the setting of interface via printing configuration sample.
The default setting of serial interface is as follow, 38400 bps (baud rates), 8 bit (data
bit), 1 bit (stop bit), no parity, support DTR/DSR handshaking protocol.
Pin No.
Signal From
Description
1
H
Strobe Signal; Data latch pulse, latch the data to
the printer at the rising edge of the negative
pulse.
2
H
Data 0 (The lowest bit)
3
H
Data 1
4
H
Data 2
5
H
Data 3
6
H
Data 4
7
H
Data 5
8
H
Data 6
9
H
Data 7 (The highest bit)
10
P
ACK Signal; Printer response signal, indicates that
the printer has received a Data byte.
11
P
Busy Signal; The printer is busy; High level
indicates that the printer can’t receive data.
12
P
PE Signal; Paper end signal; High level indicates
that the printer is out of paper.
13
－
Unconnected
14
－
Unconnected
Serial interface connector diagram
6.6 Parallel Interface
Parallel interface pin assignment
Parallel interface with 36 pin CENTRONICS socket.
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15
－
Unconnected
16
Logic Ground
17
Frame Ground, separated from logic ground.
18
－
Unconnected
19~30
Logic Ground
31
－
Unconnected
32
P
Printer error signal. Low level indicates that an
error occurs in the printer. It will come with paper
end.
33
Logic Ground
34~35
－
Unconnected
36
Unconnected
H indicates that signal comes from Host computer; P indicates that signal comes
from Printer.
Pin Number
Signal Name
1
+24 V
2
GND
3
Not Connected
SHELL
Frame Ground
Parallel interface connector diagram
6.7 Power Socket
External Power Adapter：
Input： AC 100V-240V, 1.8A, 50-60Hz
Output：DC 24V±5%, 3.0A, A-1009-3P interface
Power Socket pin assignment
Power Socket connector diagram
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Tally Dascom DT-330 User Guide V1.0
Command
Function
HT
Horizontal tab
LF
Print and line feed
FF
Print and return to standard mode (in page mode)
CR
Print and carriage return
ESC FF
Print data in page mode
ESC SP
Set right-side character spacing
ESC !
Select print mode(s)
ESC $
Set absolute print position
ESC ∗
Select bit-image mode
ESC −
Turn underline mode on/off
ESC 2
Select default line spacing
ESC 3
Set line spacing
ESC @
Initialize printer
ESC D
Set horizontal tab positions
ESC E
Turn emphasized mode on/off
ESC G
Turn double-strike mode on/off
ESC J
Print and feed paper
ESC L
Select page mode
ESC M
Select character font
ESC S
Select standard mode
ESC V
Turn 90 degrees clockwise rotation mode on/off
ESC W
Set print area in page mode
ESC \
Set relative print position
ESC a
Select justification
ESC d
Print and feed n lines
GS !
Select character size
GS $
Set absolute vertical print position in page mode
7 PRINTING CONTROL COMMAND SETS
· Compatible with ESC/POS command set
· Support NV image and page mode printing
List of Commands
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GS ( k
Set up and print symbol
<Function 065> PDF417: Set the number of columns in the data
region.
<Function 066> PDF417: Set the number of rows.
<Function 067> PDF417: Set the width of the module.
<Function 068> PDF417: Set the row height.
<Function 069> PDF417: Set the error correction level.
<Function 070> PDF417: Select the options.
<Function 080> PDF417: Store the data in the symbol storage
area.
<Function 081> PDF417: Print the symbol data in the symbol
storage area.
<Function 082> PDF417: Transmit the size information of the
symbol data in the symbol storage area.
<Function 167> QR Code: Set the size of module.
<Function 169> QR Code: Select the error correction level.
<Function 180> QR Code: Store the data in the symbol
storage area.
<Function 181> QR Code: Print the symbol data in the
symbol storage area.
<Function 182> QR Code: Transmit the size information of the
symbol data in the symbol storage area.
GS ∗
Define downloaded bit image
GS B
Turn white/black reverse print mode on/off
GS H
Select print position of HRI characters
GS L
Set left margin
GS P x y
Set unit for horizontal and vertical movement
GS W
Set print area width
GS \
Set relative vertical print position in page mode
GS f
Select font for HRI characters
GS h
Set bar code height
GS k
Print bar code
GS w
Set bar code width
GS v 0
Print raster bit image
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APPENDIX I Wi-Fi CONNECTION (OPTION)
If your printer connected to the computer with Wireless Ethernet, there are two kinds of modes:
AP mode and STA mode.
AP mode
AP means Access Point. When the printer is working under AP mode, it works as an access
point to the network.
How to setup before printing:
（1）The PC should be installed with WiFi adapter.
（2）Search for ”WiFiPrinter” and connect it.
（3）Add the new port in the driver.
Click “Start”→ “Devices and Printers”, right click on the DT-330 Printer Driver, and then click
“Printer Properties”. You will see the screen as below. Click “Ports” → “Add Port”.
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Select “Standard TCP/IP Port”, and click “New Port”, then click “Next” to continue.
Enter IP address and port name (Default:192.168.0.7). Then click “Next” to continue.
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After adding the new port, apply it for printing and finish the process.
STA mode
STA means Station mode. When the printer is working under STA mode, it works as a
wireless terminal device.
How to setup before printing:
（1）The PC should be installed with WiFi adapter.
（2）Connect the printer with the router, and obtain the IP address assigned by the router.
Run “cmd” command→enter ”ipconfig” in the Virtual DOS window. IP address will be shown.
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（3）Run “Tally Dascom Printer Config Tool”. Enter the IP address under WiFi setup section.
（4）After setting, click “Disconnect” to restart the printer.
（5）Add the new port in the driver (same process as AP mode, IP address should be the same
one obtained in step 2 ).
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This equipment has been tested and found to comply with the limits for a Class B
digital device, pursuant to Part 15 of the FCC Rules. These limits are designed to
provide reasonable protection against harmful interference in a residential
installation.
APPENDIX II FCC STATEMENT
1. This device complies with Part 15 of the FCC Rules. Operation is subject to the following two
conditions:
1) This device may not cause harmful interference.
2) This device must accept any interference received, including interference that may cause
undesired operation.
2. Changes or modifications not expressly approved by the party responsible for compliance
could void the user's authority to operate the equipment.
This equipment generates uses and can radiate radio frequency energy and, if not installed and
used in accordance with the instructions, may cause harmful interference to radio
communications. However, there is no guarantee that interference will not occur in a particular
installation. If this equipment does cause harmful interference to radio or television reception,
which can be determined by turning the equipment off and on, the user is encouraged to try to
correct the interference by one or more of the following measures:
Re-orientate or relocate the receiving antenna.
Increase the separation between the equipment and receiver.
Connect the equipment into an outlet on a circuit different from that to which the
receiver is connected.
Consult the dealer or an experienced radio/TV technician for help.
3.Radiation Exposure Statement
This equipment complies with FCC radiation exposure limits set forth for an uncontrolled environment.
This equipment should be installed and operated with minimum distance 20cm between the radiator & your
body.
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APPENDIX III DASCOM EPRESENTATIVES
GERMANY
DASCOM Europe GmbH
Heuweg 3
D-89079 Ulm
Deutschland
Phone: +49 (0) 731 2075 0
Fax: +49 (0) 731 2075 100
www.dascom.com
SINGAPORE (ASIA PACIFIC)
DASCOM AP Pte Ltd
2 Jurong East Street 21
# 05-42, IMM Building
Singapore 609601
Phone: +65 6760 8833
Fax: +65 6760 1066
www.dascom.com
AMERICAS
DASCOM Americas LLC
34 Lakeview Court,
Verona, VA 24482
USA
Phone:+1 (877) 434 13 77
Fax: +1 (540) 242 7221
www.dascom.com
UNITED KINGDOM
DASCOM GB Ltd
Hart House, Priestley Road
Basingstoke, Hampshire
RG24 9PU, England
Phone: +44 (0) 1256 355130
Fax: +44 (0) 1256 481400
www.dascom.com
FRANCE
DASCOM Europe GmbH
117 Avenue Victor Hugo
92100 Boulogne-Billancourt
France
Phone: +33 (1) 73 02 51 98
www.dascom.com
CHINA
Jiangmen Dascom Computer Peripherals
Co.,Ltd.
No.399, Jinxing Road, Jianghai District,
Jiangmen City, Guangdong Province,
P.R.China
www.dascom.com
“All rights reserved. Translations, reprinting or copying by any means of this manual complete or in
part or in any different form requires our explicit approval. We reserve the right to make changes to
this manual without notice. All care has been taken to ensure accuracy of information contained in
this manual. However, we cannot accept responsibility for any errors or damages resulting from
errors or inaccuracies of information herein.”
2019 © DASCOM
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