Never carry out maintenance or repair work yourself. Always contact a qualified service
Keep this Operator’s Manual in a place which is easily accessible at all times.
Place the printer on a solid and even base so that it cannot fall.
Never place the printer in the vicinity of inflammable gas or explosive substances.
Ensure the printer is connected to a socket with the correct mains voltage.
Always disconnect the printer from the mains before opening the device to perform maintenance
Do not expose the printer to high temperatures, direct sunlight or dust.
Keep all liquids away from the printer.
Protect the printer from shock, impact and vibration.
Make sure that the printer and computer are switched off before connecting the data cable.
The print head will become very hot during printing; avoid contact with the print head after printing
Do not perform any operation or action in any way other than those provided in this manual.
Important Safety Instructions (English)
Read the following instructions thoroughly before starting up your printer.
technician.
work or remedy errors.
has finished.
When in doubt, contact your dealer or your customer support.
The device and mains-socket must all times be easily accessible.
I
Tally Dascom DL-820User Guide V1.0
Führen Sie Wartungsarbeiten und Reparaturen keinesfalls selbst aus, sondern verständigen Sie
Bewahren Sie diese Dokumentation an einem jederzeit zugänglichen Ort auf.
Den Drucker auf stabilem und ebenem Untergrund so aufstellen, dass er nicht zu Boden fallen
Stellen Sie den Drucker keinesfalls in der Nähe von leicht entzündlichen Gasen oder explosiven
Den Drucker nur an eine Steckdose mit der richtigen Spannung anschließen.
Wenn Sie den Drucker vom Netz trennen wollen, den Drucker ausschalten und immer den
Den Drucker weder hohen Temperaturen noch direktem Sonnenlicht und Staub aussetzen.
Keine Flüssigkeiten mit dem Drucker in Berührung bringen.
Den Drucker keinen Erschütterungen, Stößen oder Vibrationen aussetzen.
Sicherstellen, dass der Drucker und der Computer ausgeschaltet sind, bevor das Datenkabel
Der Druckkopf wird während des Druckens heiß. Vor dem Berühren deshalb einige Zeit abkühlen
Weichen Sie bei der Bedienung des Druckers nicht von den Anweisungen in der Dokumentation
Maschinenlärminformations – Verordnung – 3.GPSGV, der höchste Schalldruckpegel beträgt 70
Wichtige Sicherheitshinweise (German)
Lesen Sie bitte diese Sicherheitshinweise durch, bevor sie den Drucker in Betrieb nehmen.
immer einen qualifizierten Servicetechniker.
kann.
Stoffen auf.
Netzstecker an der Steckdose ziehen.
angeschlossen wird.
lassen.
ab.
Bei Unklarheiten wenden Sie sich bitte an Ihren Händler oder Ihren Kundendienst.
dB(A)oder weniger gemäß EN ISO 7779.
Das Gerät und die Netzsteckdose müssen jeder Zeit leicht zugänglich sein.
II
Tally Dascom DL-820User Guide V1.0
Ne jamais effectuer soi-même les travaux d’entretien et de réparations. Contacter toujours un
Placer l’imprimante sur un support stable de façon à ce qu’elle ne puisse pas tomber.
Ne jamais placer l’imprimante à proximité de sources de gaz aisément inflammables ou de
Ne connecter l’imprimante à une prise que lorsque la tension est correcte.
Pour déconnecter l’imprimante de l’alimentation principale, mettre l’imprimante hors tension et
Ne pas exposer l’imprimante à des températures élevées, à la lumière directe du soleil ou à la
Ne pas mettre l’imprimante en contact avec des liquides.
Ne pas exposer l’imprimante à des chocs, impacts ou vibrations.
S’assurer que l’imprimante et l’ordinateur sont hors tension avant de connecter le câble de
La tête d’impression est brûlante pendant l’impression. C’est pourquoi laissez-la refroidir quelques
N'exécutez aucune opération ni action d'une autre manière que celle indiquée dans ce manuel. En
Consignes importantes de sécurité (French)
Lire attentivement les instructions suivantes avant de mettre l’imprimante en service.
dépanneur qualifié.
substances explosives.
toujours débrancher le connecteur secteur de la prise murale.
poussière.
données.
instants avant d’y toucher.
cas de doute, veuillez contacter votre distributeur ou service après-vente.
Le dispositif et la prise principale doivent toujours être accessibles facilement.
III
Tally Dascom DL-820User Guide V1.0
Non eseguire mai da sé gli interventi di manutenzione e riparazione, ma rivolgersi sempre a un
Conservare le presenti istruzioni per l’uso in un luogo sempre accessibile.
Collocare la stampante su una superficie stabile, per evitare che cada a terra.
Non collocare la stampante in prossimità di gas facilmente infiammabili o di sostanze esplosive.
Collegare la stampante a una presa di corrente con tensione adeguata.
Per scollegare la stampante dalla rete di alimentazione, spegnere la stampante e disinserire
Non esporre la stampante ad elevate temperature né alla luce solare diretta e alla polvere.
Evitare il contatto della stampante con liquidi.
Non esporre la stampante a colpi, scosse o vibrazioni.
Verificare che la stampante e il computer siano spenti prima di collegare il cavo di trasmissione
Durante la stampa, la testina si surriscal-da notevolmente. Prima di toccarla, se necessario
Non eseguire alcuna operazione o azione se non nella maniera descritta nel presente manuale. In
Indicazioni di sicurezza importanti (Italian)
Prima di mettere in funzione la stampante, leggere attentamente le seguenti indicazioni.
tecnico
di assistenza qualificato.
sempre il connettore di rete dalla presa.
dati.
opportuno quindi lasciarla raffreddare qualche istante.
caso di dubbio, contattare il rivenditore o dalla società incaricata dell’assistenza.
Il dispositivo e la presa di corrente devono essere sempre facilmente accessibili.
IV
Tally Dascom DL-820User Guide V1.0
Nunca lleve a cabo trabajos de mantenimiento o reparación Ud. mismo, sino consulte a un técnico
Guarde las presentes instrucciones de servicio en un lugar de fácil acceso en cualquier momento.
Ponga la impresora sobre un base estable de manera que no pueda caer al suelo.
Nunca coloque la impresora en la vecindad de gases de fácil inflamabilidad o sunstancias
Asegure conectar la impresora sólo a un enchufe con un voltaje correcto.
Cuando quiera desconectar la impresora de la red, apague la impresora y siempre tire la clavija de
No exponga la impresora a temperaturas altas, a la luz solar directa y al polvo.
No ponga la impresora en contacto con fluidos.
Nunca exponga la impresora a sacudidas, choques o vibraciones.
Asegúrese de que la impresora y el ordenador estén apagdos antes de conectar el cable de datos.
La cabeza de impresión se pone muy caliente durante la impresión. Por lo tanto, deje enfriarlo
No permita que se realice cualquier operación o acción de una forma diferente a lo que se señala
Instrucciones de seguridad importantes (Spanish)
Lea las siguientes instrucciones con esmero antes de poner la impresora en servicio.
de
servicio calificado.
explosivas.
alimentación del enchufe.
algún tiempo antes de tocarla.
en el manual. En caso de duda, póngase en contacto con su comerciante o con su servicio
post-venta.
El dispositivo y la toma de corriente deben estar ubicados de forma que sea fácil acceder a ellos.
V
Tally Dascom DL-820User Guide V1.0
Не выполняйте технические работы и ремонт техники самостоятельно, но сообщайте о
Данная инструкция должна быть всегда доступна каждому пользователю.
Установите принтер на ровном и стабильном месте так, чтобы он не смог упасть на пол.
Ни в коем случае не ставьте принтер вблизи легко воспламеняющихся газов и взрывчатых
Включайте принтер в розетку только с соответствующим напряжением.
Если Вы хотите отключить принтер от напряжения, сначала выключите принтер сам и затем
Берегите принтер от нагревания, от попадания на него прямых солнечных лучей и пыли.
Не допускайте попадания жидкости на принтер.
Нельзя подвергать принтер тряске, ударам и вибрации.
Убедитесь, что принтер и компьютер выключены, только после этого соедините принтер с
Печатающая головка нагревается во время работы принтера. Поэтому подождите какое-то
Пользуйтесь принтером так, как это написано в документации. Если у Вас возникают
Правила по технике безопасности. (Russian)
Прочитайте, пожалуйста, инструкцию по технике безопасности перед включением в работу
принтера.
7.1 Using the cutter.......................................................................................................................................49
7.2 Using the peeler......................................................................................................................................50
Dascom designs this competitive industrial thermal label printer with the resolution of 203 dpi
(dots per inch) printing at 8 ips (inches per second). Generous media storage and multiple
emulations supporting ZPL, EPL, TSPL best fit for medical, manufacturing, logistics, retail & service,
postal and education applications.
1.1 Features
Nearly 90cap opening for effortless media and ribbon replacement.
Pull down to tear for easy cutting of short-width labels.
Generous storage for 360-meter ribbon and 203 mm diameter media to reduce frequent
replacement.
Movable media sensor for precise positioning of media with off-center registration maker.
Multiple interfaces: USB and LAN built-in, parallel option.
Other optional parts:
Cutter, label peeler
Chapter 1 Introduction
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1.2 Specifications
Print
Parameter
Print method
Direct thermal/Thermal transfer printing
Print width
Max. 108mm
Print speed
Max. 8 ips (203dpi)
Print head
Dot pitch: 0.125mm
Resolution
203DPIx203DPI
Fonts
Chinese
GB18030 24×24 (Simplified/Traditional Chinese)
Alphanumeric
Resident single byte (ZPL): Font A, Font B, Font D, Font E, Font F, Font G,
Font H, Font V0, Font GS, Font P, Font Q, Font R, Font S, Font T, Font U,
Font V
User-defined
User-defined fonts can be downloaded into FLASH, SDRAM.
Code Pages
EPL:
PC437;PC850;PC852;PC860;PC863;PC865;PC857;PC861;PC862;PC85
5;PC866; PC737;PC851;PC869;Windows 1252;Windows 1250;Windows
1251; Windows 1253;Windows 1254;Windows 1255
ZPL:
PC850, windows 1250, windows 1252, windows 1251, windows 1253,
windows 1254, windows 1256
Scalable
/Rotation
Zoom in 1~8 times in vertical or horizontal, rotate by 0
0
, 900, 1800, 270
0
.
Graphics
Graphics
processing
Graphics (Monochrome PCX, BMP) can be downloaded into SDRAM.
Barcodes
1D
ZPL:
Code11;Interleaved2of5;Code39;Code49;PlanetCode;
EAN-8;EAN-13;UPC-E;UPC-A;Code 93;Code 128;
Industrial 2 of 5;Standard 2 of 5;Codabar;MSI;Plessey
EPL:
EAN-8;EAN-13;UPC-E;UPC-A;Code 39;Code 93;Code 128; Interleaved 2
of 5
2D
ZPL:
PDF417;CODABLOCK;Maxicode;Aztec;QR Code; Data Matrix;
EPL:
PDF417;Maxicode;QR Code; Data Matrix;
Ribbon
OD
Max. φ70mm (2.7 in)
ID
φ25 mm (1 in)
Length
Max. 360 m
Width
25.4~114mm
Media
Handling
Media Spec.
Thickness 0.06~0.25mm
Width 19.6mm~120mm
Length 8.9~400mm
Max. OD φ203mm (8 in)
ID φ25.4 mm~76.2 mm(1 inch~3 inch)
Media cut
Tear bar, auto-cutter, peeler
Media type
Roll paper, fanfold paper
(continuous, non-continuous, continuous tag, wrist-band, normal media
and all sorts of receipts )
Control
Panel
Key
Four keys: Feed, Return, Pause, Cancel
LED indicator
One LED: Power
Screen
LCD
Detect
Function
Standard
sensors
Black mark sensor, Media sensor, Ribbon sensor, Machinery sensor
Optionalkit
sensor
Label peel-off sensor
Emulation
Zebra
ZPL, EPL, TSPL
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Power
Supply
External power adapter
Input
AC 100V-240V, 50-60Hz
Output
DC 24V;1.5A
Memory
SDRAM
32MB
FLASH
8 MB
Interface
Standard
USB (2.0 Full-Speed)
Ethernet: 10M/100M
Optional
Parallel Centronics (IEEE-1284)
Software
Driver (Windows 32bit/64bit), Bartender, SDK system
Physical
Spec.
Dimensions
240(W)×440(D)×255(H)mm
Casing Color
Black
Weight
9.8kg
Operating
condition
0~45℃ 20%~95%RH (non-condensing)
Storage
condition
-20~60℃/≤95%RH (non-condensing)
Certification
CE, FCC
Optional kit
Cutter, Peeler
Reliability
TPH lifetime
150km
(Condition: use specific thermal roll paper and the print rate is 12%)
1.3 Consumables
Important: Use genuine media to ensure the best print quality. The special
designed paper, polyethylene and polyester media improve the performance
and the print head life.
This printer supports three classes of print media:
Adhesive Labels - individual label or continuous roll, with adhesive material on its back, laying
over a backing tape (liner).
Receipt - generally thermal sensitive paper in a roll.
Ticket & Tag - generally made of thick paper (max. 0.25 mm); with perforation between label.
The print media can be in a roll or fanfold.
Thermal sensitive media (direct thermal) must be used without ribbon.
Choose correct type of media for your application.
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1.4 Size and Weight
Width: ~240 mm
Length: ~ 440 mm
Height: ~255 mm
Weight: ~9.8kg
Front View
Rear View
Side View
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1.5 Unpack and Inspect
Unpack and inspect if any shipping damage or missing parts compared with the packing list:
Save all packing materials.
Check if any exterior damages.
Open the printer and inspect if any damages in the media compartment.
If you find shipping damage, keep the packing materials and notify the re-seller.
Contents in the packing list may vary according to your order.
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6
Packing List for Standard Order:
Parts
Quantity
Remark
Printer
1 set
Ribbon
1 roll
Wax base
Ribbon Rewinding Core
1 piece
Media Holder
1 piece
Thermal Paper
1 roll
Ribbon Spindles
2 pieces
Media Width Adjuster
1 piece
Power Cord
1 piece
USB Cable
1 piece
GIG
1 copy
CD
1 piece
Contents: User
Guide, GIG, Driver,
Configuration Tool
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Product
Interfaces
Cutting
Sensor
USB
LAN
Serial
Parallel
WLAN
Blue
tooth
Tear
Cutter
Label
Peeler
Black
Mark
DL-820
√
√
XOX
X√O
O
√
Remarks: “√” denotes standard component.
“O” denotes optional component.
“X” denotes unavailable component.
Parallel (optional)
USB
LAN
1.6 Standard/optional components for the product
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No.
Part Names
Descriptions
1
Transparent Window
Observe quantity of remained media.
2
Top Cover
Open to replace media or ribbon.
3
Control Panel
Configure the parameters and check the settings.
4
Rear Slot
An opening to load fanfold media
5
Power Socket
Socket for detachable power cord.
6
Power Switch
Turn on and off the printer
7
USB Interface
USB connection to PC (ex-factory standard interface)
8
LAN Interface
LAN connection to the server (ex-factory standard
interface)
9
Optional interface:
parallel
Optional interface to the PC. (Ordered separately)
2
1
6
9
7
5
3
8
4
1.7 Key components
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No.
Part Names
Descriptions
1
Media Holder
With the Media Width Adjuster, they hold the media roll in position.
2
Media Width Adjuster
Adjust it along the shaft of the Media Holder to match the width of the
media.
3
Media Compartment
Generous space for media roll.
4
Ribbon Spindles
One to supply and the other to rewind the ribbon.
5
Ribbon Drive Module
The mechanism to supply and rewind the ribbon.
6
Engage Handle
Press it to latch the print head/ribbon module in place.
7
Front Cover
To be removed if optional cutter or label peeler is installed.
2
6
7
4
1
5
3
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No.
Part Names
Descriptions
1
Media Thickness Dial
Turn it to match with the media thickness
2
Media Width Slider
Slide it to match with the media width.
3
Release Lever
Push it to release the print head/ribbon module.
4
Ribbon Balance Gear
Turn it to balance the ribbon tensions to correct wrinkled ribbon
on the winding side.
2
3
1
4
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No.
Part Names
Descriptions
1
Print head
Never touch the headsurface with fingerswhich
contaminate the head with grease or dirt.
2
Sensor Arm
In normal position, it guides the media feeding. Lift it up to
load media.
3
Gap Sensor
Media registration by identifying the notch or gap
separating adjacent tags or labels.
4
(Reflective) Black Mark Sensor
Media registration by identifying the black mark pre-printed
on the backside of the media.
5
Left Media Guide, fixed
Guard the left edge of the media.
6
Right Media Guide, movable
Free to move guide guarding the right edge of the media.
7
Feeding Roller
The friction between it and the print head drives printed
media out of the printer.
8
Damper
It prevents media getting curved in high speed printing.
6
2
8
5
7
4
3
1
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No.
Part Names
Descriptions
1
Ribbon Supply Leveler
It corrects ribbon wrinkle on the supply side by changing
the tilted angle of the ribbon guide to balance the ribbon
left/right tension.
2
Ribbon Guide Shaft
A routing pole for ribbon winding.
3
Ribbon Knobs
Turn the knobs to tighten up the ribbon on loading or
wrinkled.
4
Option Cover
Open this cover to plug in the connectors for optional cutter
or label peeler. Keep it closed if no options installed.
1
3
4
2
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Normal Mode
(Ready to print operation)
Setup Mode
LCD
The 1stand 3rdlines constantly shows
themodelnameandSetup,
respectively.
The 2ndline shows the current status,
or the error message if a fault occurs.
The 1stline constantly shows the model
name.
When the 2ndline shows one of the five
major configuration menus, the 3rdline
shows Setup.
When the 2ndline shows a sub-menu
configuration, the 3rdshows the valid
setting value.
Power LED
Lights up to indicate the printer is turned
on.
Lights up to indicate the printer is turned
on.
∷
button
Enter Setup mode.
Press twice to terminate the given
item/value
▎▎button
Pause the print job.
Scroll backward
■button
Complete the current print job; then
suspend the printer.
Scroll forward
►►button
For non-continuous media, advance to
next label or top-of-form position.
For continuous media, a press feeds the
media 1 line; holding this button feeds
multiple lines until the button is released.
This action varies if options are enabled:
Label peeler: the label is fed to the
peel off position. Further pressing the
►►button has no effect until the label
is removed.
Auto-cutter: Printed label is fed to cut
position directly.
Accept the given item/value.
1.8 Control Panel
1.8.1 Normal/Setup modes operation
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Machine Information
System Setup
Net Config
Test Mode
1.The printer originally works in Normal mode with the follow display.
2.Press ∷ button once to enter Setup mode. Press ■ button once to scroll forward getting
3.Press ►► button once to accept entering the System Setup menu. Keep pressing ■ button
4.Press ►► button once to accept entering the Print density setting. Press ■ button once to
5.Press ►► button to accept saving the value of 3 for Print density.
6.Press
∷
button twice to terminate Setup mode and return to Normal mode.
1.8.2 Four major setup menus
1.8.3 Sample for setup steps
Below describes how to change the Print Density setting from 2 to 3 by panel operation.
the System Setup menu.
to scroll to Print density sub-menu.
scroll the value from 2 to 3.
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Besides showing the Normal status, the LCD displays error messages when faults occur:
LCD Message
Causes
Print Ready
Setup
The printer is in good operating condition and ready to print.
Pause
Setup
The ▎▎or ■ button on the Control Panel is press.
Head hot
Setup
This warns abnormal print head temperature.
Head Up
Setup
The print head is lifted up.
Paper Out
Setup
This warns out of media.
Calibrate Error
Setup
This warns not able to detect media present.
Calibrate Error
Setup
This warns jammed media.
Ribbon Out
Setup
This warns ribbon ended.
Ribbon Out
Setup
This warns slipping ribbon winding.
Cutter Error
Setup
*This warns cutting action is interfered by foreign objects.
* Valid if auto-cutter option is installed.
1.9 Displayed error messages
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Consider the following factors to choose the site to install the printer:
1.Install the printer on a solid, level and stable workbench surface.
2.Sufficient space around the printer to provide good ventilation, stack the printout, access the
control panel, replace the ribbon/media, and carry the maintenance.
3.Avoid heat and damp sources.
4.Avoid an environment close to vibration and shock.
5.Ensure the power source is securely grounded.
5. Connect the interface
4. Load the ribbon
3. Load the media
1. Installation location
2. Adjust the sensors
Chapter 2 Installation
2.1 Recommended installation procedures
2.2 Suitable installation site
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Important: Check the voltage rating of the power source complies with that of the
printer; incorrect voltage of the power source may cause hazard and damage the
printer.
1.Switch off both the PC and the printer.
2.Connect the connector of the detachable cable to the printer power socket.
3.Connect the power plug to the wall socket.
4.If media and ribbon are installed, toggle the power switch to ON position to turn on the
printer and the power LED will light up.
Important:
1.Hold the power plug to unplug the power.
2.Pulling the power cord by force to unplug the power may break the power cord
causing fire and electric shock.
3.Turn off the power if the printer is not in use for long period.
2.3 Connect the power
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1.Gap sensor: for labels or tickets & tags - with a gap or notch separating consecutive media.
2.Black mark sensor: for receipts/tickets - with pre-printed black stripes on the back.
2.4 Adjust the media sensors
2.4.1 Two types of media sensors
The printer makes use of the media sensors to register the media to a precise position relative to
the print head. You should activate the correct sensor for your media in use:
labelfanfold
Gap sensor(Reflective) Black Mark sensor
Paper feed direction
Only one media sensor can be active at anytime. According to the media in use, activate the
appropriate sensor under the System Setup menu from the Control Panel or the Config Tool.
Read Sections 2.4.2 and 2.4.3 to relocate the sensors according to the media width in use.
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1.Open the top cover and unlock the print head.
2.Load new media. (Read Section 2.5.)
3.For labels with liner, move the Black Mark Sensor to a position within the physical label. If
4.See below photo. Align the two triangular markers on the Gap Sensor and Black Mark
1.Open the top cover and unlock the print head.
2.Load new media. (Read Section 2.5.)
3.See below photo. Move the Black Mark Sensor directly underneath the black mark of the
4.Move the Gap Sensor beyond the Black Mark Sensor; otherwise, the printer fails to detect
2.4.2 Relocate the Gap Sensor
When printing labels or ticket & tag media, activate Gap Sensor in the System Setup menu from
the Configuration Tool or Control Panel. Additionally, relocate the sensor position to match the
media width in use:
use media with notches, move the Black Mark Sensor underneath a notch.
Sensor.
2.4.3 Relocate the (Reflective) Black Mark Sensor
When printing media with black marks or black lines on the back, activate the Black Mark
Sensor in the System Setup menu. Additionally, relocate the sensor position to match the media
width in use:
media.
out of media.
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Please identify if the media requires a ribbon. Only temperature sensitive
media do not require ribbons.
Caution: To prevent media jam, always align the media to the left side of the
printer.
1.
① Open the top cover.
② Push the blue Release Lever to release the
head module.
③ Lift the Sensor Arm.
④ With the printing surface facing up, clam the
media roll between the Media Holder and the
Media Width Adjuster.
⑤ Load the clammed roll into the media
compartment.
2.
① Route the media underneath the Damper.
② Move the Right Media Guide to fit the media
width.
③ Return the Sensor Arm to its original position.
Important: The printing surface
faces upward.
2.5 Load the media
2.5.1 Loading procedures
If dark tracks do not come out by scratches on the media surface, the media is not temperature
sensitive and a ribbon is required.
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3.
①If new media, read Section 2.4.2 or 2.4.3 to
relocate the media sensors.
② Push the blue Engage Handle to lock up the
print head module.
4.
Making a media calibration ensures the printing starts with the correct position on the fresh media.
Hold the ►►button and then turn on the power. After the beeper sounds twice, release the button
to complete the media calibration process.
Make media calibrations for the following situations:
A fresh media.
A media with different size from the last print task.
Blank printout from in-used media.
Offset printout without changing the settings.
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When every printout is poor in quality, the thickness is incorrect.
When the printout is poor only on one side, the width is incorrect.
When printing on thick media like tags, test the print quality with incremental thickness
After replacing different size media or direct thermal media, test print quality with
Recommended
Dial Positions
Media
1-2
Direct thermal rolls, general labels
3-5
Labels with thick liner
6-9
Thick media like tags or tickets
2.5.2 Adjust the media thickness and width
It is important to set correct thickness and width for media to improve the print quality.
values.
incremental width values.
(1)Adjust the media thickness
Above are just recommended settings for different media. Verify the setting with your test
results.
The ex-factory setting is 1-2. (The default thickness for general labels.)
Please note that the combination of media thickness and hardness of the media may
cause slight variation.
Adjusting the thickness may resolve the problem of wrinkled ribbon.
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Caution:Must adjust the slider position to avoid jammed media causing head
damage when narrow width media is used.
Recommended
Slider Positions
Media width mm (inches)
Head Pressure
1
19.5 ~ 30.0mm(0.77 ~ 1.18)
Low
High
2
30.0 ~ 39.0mm(1.18 ~ 1.53)
3
39.0 ~ 49.0mm(1.53 ~ 1.92)
4
49.0 ~ 62.0mm (1.92 ~ 2.44)
5
62.0 ~ 76.0mm (2.44 ~ 2.99)
6
76.0 ~ 88.0mm(2.99 ~ 3.46)
7
88.0 ~ 99.0mm(3.46 ~ 3.89)
8
99.0 ~ 108mm(3.89 ~ 4.25)
9
108 ~ 118mm(4.25 ~ 4.65)
(default setting)
(2)Adjust the media width
Adjusting the position of the Media Width Slider applies an even pressure on the print head
across the media width. When the printout is lighter on one side or crook print media, adjust the
Slider with different positions.
The above table states the standard setting for general situation.
Adjust the Slider and make test prints when thick media are used or wrinkled ribbon occurs.
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Note: Ribbons are required to print on non-thermal-sensitive media.
Using ribbon to print on thermal media produces poor quality graphics and
bar-codes.
1.
1 Insert the two Ribbon Spindles into the
Ribbon Core and new ribbon roll.
2 Plug the Spindle loaded with ribbon onto
the rear driving shaft of the Ribbon Drive
module.
2.
1 Push the blue Release Lever to release
the head module.
2 Pull the ribbon and fix the end to the
Ribbon Core.Spread the middle portion
of the ribbon evenly over the print head.
Plug the Spindle, loaded with the Ribbon
Core, onto the front driving shaft of the
Ribbon Drive module.
3.
1 Turn the Spindles to wind up excess
ribbon. Push the blue Engage Handle to
lock up the Print head module.
2 Close the Top Cover.
2.6 Load the ribbon
2.6.1 Loading procedures
If dark tracks do not come out by scratches on the media surface, the media is not temperature
sensitive and a ribbon is required.
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1.Unfasten the shaft screw.
2.Turn the Ribbon Balance Gear to shift the shaft slightly forward or backward.
3.After the adjustment, tight up the shaft screw.
2.6.2 Resolve the wrinkled ribbon by adjusting the Ribbon Balance Gear
When you observe loose ribbon on one side from the front or wrinkled ribbon, adjust the Ribbon
Balance Gear resulted in even ribbon tensions on both ends.
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When you observe loose ribbon on one side from the supply side or wrinkled ribbon, adjust the
Ribbon Supply Leveler resulted in even ribbon tensions on both ends of the supply side.
Clockwise to tilt the
shaft upward.
Anticlockwise to tilt
the shaft downward.
2.6.3 Resolve the wrinkled ribbon by adjusting the Ribbon Supply Leveler
(1)Unfasten the two screws fixing the metal plate.
(2)Unfasten the screw fixing the Leveler.
(3)Turn the Leveler to change the tilt angle of the metal plate and its shaft, which is in contact
with the supply ribbon..
(4)When you observe balance tensions on both ends of the supply ribbon, fix all 3 screws.
(5)Repeat the adjustment if you find wrinkle ribbon after fixing the screws.
NOTE: Incorrect media thickness and width settings may cause wrinkle ribbon as well. If several
attempts on Leveler adjustment fail to correct wrinkle ribbon, you should check the media
thickness and width settings.
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1.Disconnect or switch off the power supplied to the printer.
2.Plug in one end of the interface cable to the corresponding interface port.
3.Plug the other end of the cable to the PC port.
Parts
Descriptions
Power socket
Connect to the connector on the power cord.
Power switch
Toggle it to turn the printer on or off.
USB interface
Communicate with the PC via USB connection. (standard
interface)
LAN interface
Communication with the LAN server. (standard interface))
Optional Interface
Reserve for the installation of option: parallel
Use short interface cables. (Less than 1.5 m in length is recommended.)
Separate the interface cable from the power cord.
Avoid routing the interface cable within the power duct.
Power
switch
Optional
interface
Power socket
LAN interface
USB interface
2.7 Connect the interface
This printer provides USB and LAN interfaces for standard shipment. Parallel option is available.
You may decide to install additional interface to the backside of the printer.
The procedures to connect the standard interface:
Requirements for interface cables:
To prevent radio emission and interference, completely shielded cable with conductive connector
housing should be used. Consider the following factors to reduce emission/interference levels:
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3.1 Installing the Driver
Caution: Switch off the printer before installing the Windows printer driver.
Run the Windows installation package in the CD came with the printer.
(1) Carefully read the license agreement before checking the Accept tab and clicking the Next
button.
Chapter 3 Software Installation
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(2) Specify the installation folder (C:\\TallyDascom is the default). Then click Next.
(3) Click Finish to proceed with the installation wizard.
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(4) Check the Install printer drivers tab and click Next.
(5) Select the connection port. Then click Next.
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(6) Confirm the installation information. Then click Finish.
(7) Then the printer driver is successfully installed. Click Close.
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3.2 Installing the Configuration Tool
Before this installation, turn on the computer and the printer. Click Cancel if the PC pops up the
new device installation wizard.
Run the Configuration Tool package in the CD that came with this printer.
(1)Specify the installation folder. Then click Next.
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(2)Decide if you want to create a Start Menu folder. Then click Next.
(3)Decide if you want to create a desktop shortcut for this Configuration Tool.
(4)Confirm the installation information. Click Install to proceed.
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(5)The Configuration Tool is successfully installed. Click Finish.
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3.3 Using the Configuration Tool
You can conveniently setup the printer for your application or upgrade the firmware with this
Configuration Tool.
3.3.1Setup for the media with black marks
In Config Tool, click Connect; then click Setting. Select Reflective for Paper Sensor to support
media with black marks.
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When you use the media with notches between labels, select the Gap Sensor.
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3.3.2 Setup for the LAN connection
In Config Tool, click Connect; then click Setting. Select Net Config.
Fill in the LAN information and then click Write.
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3.4 Upgrading the Firmware
(1)Connect the printer to the PC with an USB cable. Click Upgrade in the Config Tool menu.
(2) Locate the firmware file by clicking Browse. Then click Start. A message box pops up to
ask for confirmation; click Confirm.
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(3) When the progress bar reaches 100%,the upgrade process is completed and the printer
will be restarted.
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Listing the configurations helps to confirm the printer is properly setup. The procedures to print
out this configuration list:
1.Properly load the media. Close the top cover. Turn off the power.
2.Hold the ►►button when turn on the printer.
3.Release the ►►button after the power LED flashes once and the buzzer beeps once.
The printer then prints out the configuration list.
Chapter 4 Support Utilities
4.1 Configuration list (self-test page)
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If the printer fails to print online but can print the configuration list offline, you may set the printer
to operate in hex-dump mode to check the communication between the PC and the printer.
Feedback any problem to our customer support with this hex-dump list.
The procedures to set the printer operating in hex-dump mode:
Hold the ►►button when turn on the printer. Release this key after the power LED flashes
3 times and the buzzer beeps 3 time.
If the media sensors are properly setup, the printer can detect and automatically register the
media to proper position.
1.Ensure the media is loaded correctly.
2.After turn on the printer or lock the print head, the printer automatically carries the media
registration processes.
4.2 Hex-dump
4.3 Auto media registration
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This printer is highly reliable. For precaution, this chapter recommends solutions to problems. In
the meantime, we describe some guidelines to maintain the printer in good conditions.
Follow the safety guideline to prevent harms to the operators and the printer.
Faults
Probable Causes
Recommended Solutions
No power light
Poor power connections
Broken power cord
Broken fuse
Ensure secure connections from the printer
socket to the wall socket.
Ensure to use power cord dedicated for this
printer.
Check the switch box if the fuse is intact.
No printout but
normal media
feeding
Dirty print head
Media fall on the head
Improper ink ribbon
Use supplied print head cleaning kit to clean
the head.
Remove the blocking media from the head
and clean the adhesive left on the head with a
cloth soaked with alcohol . (Using metallic
tools to clear blocking media may damage the
head.)
Install genuine and correct type of ribbon for
your media.
Unclear printout
Mismatchmediaand
ribbon parameters
Incorrect darkness
Dirty or deformed rollers
Media fall on the head
Improper ink ribbon
Improper media
thickness
Unbalance head
pressure across the
media width
Adjustdifferentmedia/ribbonsetting
combinations.
Choose the proper density in the menu or
driver settings.
Clean the rollers with alcohol. Replace them if
deformed. (Consult the re-seller to order
parts.)
Remove the blocking media from the head
and clean the adhesive left on the head with a
cloth soaked with alcohol . (Using metallic
tools to clear blocking media may damage the
head.)
Install genuine and correct type of ribbon for
your media.
Turn the Media Thickness Dial for proper
clearance between the head and the media.
Slide the Media Width Slider for proper head
pressure.
Print position
shifted
Mismatchmediaand
ribbon parameters
Dirty or deformed rollers
Incorrect codes and
commands fro the PC
Incorrect menu settings
Improper sensitivity for
the media sensor
Adjustdifferentmedia/ribbonsetting
combinations..
Clean the rollers with alcohol. Replace them if
deformed. (Consult the re-seller to order
parts.)
If error message is displayed, check the
softwarecontents,thecommunication
settings in the PC.
Use the operation panel or Config Tool to
correct the settings.
Chapter 5 Diagnostics and Maintenance
5.1 Diagnostics
This list provides recommended solutions to the problems. Consult the re-seller’s customer
support if faults persists.
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Faults
Probable Causes
Recommended Solutions
Choose proper media sensor sensitivity. If the
problempersists,changethesensor
sensitivity level in System Setup.
Winkled ribbon
Improper ribbon tension
Left/right tension of the
ribbon not balanced
Incorrect darkness
Improper media and ink
ribbon
Turn the Ribbon Winding Knob to adjust the
tension.
Turn the Ribbon Balance Dial.
Choose the proper density in the menu or
driver settings.
Use genuine and correct type of supplies.
(Consult the re-seller for supplies.)
Slipping ribbon
(dirts
accumulate)
Improper ribbon tension
Turn the Ribbon Winding Knob to adjust the
tension.
Jammed ribbon
Incorrect ribbon winding
Reversed ribbon
Reload the ribbon correctly
Install the ribbon in the correct winding
direction.
Sometimes restoring factory default settings helps to resolve the problems. There are three
ways to do it:
When turn on the power, hold the ►► key until the power LED flashes 4 times and the
buzzer beeps 4 times.
Use the Configuration Tool to restore factory defaults.
Use control panel to restore factory defaults.
Caution: Beware of high temperature near the print head.
Turn off the power. Open the top cover. Unlock and lift the print head.
Remove the media attached to the ribbon. Remove the ribbon. Use a cotton swab, soaked
Reload the media.
Reload the ribbon. Turn the winding knob to get the affected portion of ribbon out of the way.
Let the head cool down before cleaning.
Avoid damage to the head with finger nails or solid objects.
Turn off the power. Open the top cover and unload the ribbon. Clean the head with a cotton
swab soaked with alcohol (alcohol, methanol, or isopropyl alcohol).
5.2 Restore factory default settings
5.3 Clear jammed media
with alcohol to clean up the print head.
5.4 Clean the print head
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To get good print quality, clean the head once every 3 months.
Pick up paper debris by a pair of tweezers.
Clean up the dust inside by a brush or compact vacuum cleaner.
Clean up the dirt inside with a clean cloth.
Clean the platen with a soft cloth.
5.5 Cleaning
This printer is toughly built to meet heavy load without regular maintenance. However regular
cleaning can extend the operating life of the printer.
It is recommended to clean the printer every 6 months or 300 operating hours. Turn off the
power and unplug the power cord before cleaning.
Avoid damages to or loosing the cable winding and components inside. Avoid metallic objects
falling into the electric areas to cause short-circuit.
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6.1USB
USB Pin Assignment:
Pin
Signal Name
Color
1
VBUS
Red
2
D-
White
3
D+
Green
4
GND
Black
USB B Female Connector:
6.2 Ethernet
Pin Assignment
Pin
Signal
Name
Description
1
TX+
Transmit Data+
2
TX-
Transmit Data-
3
RX+
Receive Data+
4
n/c
Not connected
5
n/c
Not connected
6
RX-
Receive Data-
7
n/c
Not connected
8
n/c
Not connected
RJ-45 Connector:
Chapter 6 Interface Specifications
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6.3 Parallel
Pin
Source
Signal Name
1
H
STROBE*
2
H
Data0 (LSB)
3
H
Data1
4
H
Data2
5
H
Data3
6
H
Data4
7
H
Data5
8
H
Data6
9
H
Data7 (MSB)
10
P
ACK*
11
P
BUSY
12
P
PError
13-Not Connected
14-Not Connected
15-Not Connected
16
Logic Ground
17
Chassis Ground
18-5V/500mA driver
19~30
Logic Ground
31
-
INIT*
32
P
FAULT*
33
Logic Ground
34~35
-
Not Connected
36
Not Connected
Remarks: H - signal source from host; P - signal source from printer.
1284-B Connector:
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6.4 Serial
The serial interface of this printer is compatible with RS-232, using DB25 hole type socket.
Pin
Signal Name
PIN1
GROUND
PIN2
TXD
PIN 3
RXD
PIN 4
RTS
PIN 5
EMPTY
PIN 6
DSR
PIN 7
SIGNAL GROUND
PIN 8~19
EMPTY
PIN 20
DTR
PIN 21~25
EMPTY
The settings of serial interface can be checked by printing self-test page.
The default baud rate
is 38400bps, 8 data bit, no parity, and 1 stop bit. Handshaking protocol is DTR/DSR.
6.5 Wifi
Serial interface connector
Function description:
Network type – User to select.
STA- IP address will be obtained from the terminal network.
AP- IP address will be obtained from the printer, which is acted as WIFI access point.
Channel number – User defined. It can be selected according to the channel number of the
router.
DHCP – User defined. IP address can be obtained dynamically.
Security mode – User defined. User can select the security mode according to WIFI mode and
router encryption type.
Network name – User defined.
IP Address – User defined. If Static Address Method is selected, type in the address the printer will
use on the network.
SubNetMask – User defined. If Static Address Method is selected, type in the subnet mark of the
network.
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Item
Parameters
Wireless
Wireless Standard
IEEE802.11b/g/n
Frequency Range
2.412~2.484 GHz
Receiver Sensitivity
802.11b: -82 dBm @ 11Mbps (typical)
802.11g: -68 dBm @ 54Mbps(typical)
Data Rate
802.11b: 1,2,5.5,11 Mbps
802.11g: 6,9,12,18,24,36,48,54 Mbps
Modulation
DSSS, OFDM, DBPSK, DQPSK, CCK, QAM16/64
Transmit Power
802.11b: 16±2 dBm(typical)
802.11g: 13±2 dBm(typical)
Antenna Interface
IPX/microstrip antenna
GateWay – User defined. If Static Address Method is selected, type in the gateway address of the
network.
WiFi Port – Default value = 9100
Specification:
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7.1 Using the cutter
Enable the cutter in the setup menu
1. The printer originally works in Normal mode. Press ∷ button once to enter Setup mode.
2. Press ►► button once to accept entering the System Setup menu. Keep pressing ■ button
3. Press ►► button to accept saving the value of On for Cutter. Press
∷
button twice to
terminate Setup mode
and return to Normal mode.
cutter
Chapter 7 Option introduction
Cutter is the factory option of the printer. Below is the front view of the printer configured with
cutter.
Press ■ button once to scroll forward getting the System Setup menu.
to scroll to Cutter sub-menu. Press ►► button once to accept entering Cutter setting. Press ■
button once to scroll the value from Off to On.
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7.2 Using the peeler
Load continuous tag
1. Load the continuous tag and press the switch on the swinging arm of the peeler to open it.
peeler
the switch
Peeler is the factory option of the printer. Below is the front view of the printer configured with
peeler.
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2. Pull out a piece of label paper and tear off the sticker, leaving the base paper.
3. Clamping the base paper without sticker with swinging arm. The base paper should be as
straightening as possible to avoid paper jam.
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4. Close the swinging arm and press down the release lever to lock the print head.
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Enable the peeler in the setup menu
1. The printer originally works in Normal mode. Press
∷
button once to enter Setup mode. Press
■ button once to scroll forward getting the System Setup menu.
2. Press ►► button once to accept entering the System Setup menu. Keep pressing ■ button to
3. Press ►► button to accept saving the value of On for Peeler. Press
∷
button twice to terminate
scroll to Peeler sub-menu. Press ►► button once to accept entering Peeler setting. Press ■
button once to scroll the value from Off to On.