Jet Tech 737E Operator’s Manual

OWNER’S MANUAL

DISHWASHER INSTALLATION AND MAINTENANCE

Model

737E

For operator. Do not discard.

2013 08 RM

Welcome to

JET-TECH

“Creating endless possibilities!”

We have included information to help troubleshoot
problems and facilitate resolving those problems.
General information pertaining to our hi-temp ware
washers will be covered in this manual. Specific
information on our current and older models is
available upon request, model by model.

If you find any discrepancy or can’t find certain
information, please contact us. We will be glad to
be of assistance.

MVP GROUP CORPORATION
JET-TECH SYSTEMS
5659 Royalmount Avenue
Montreal, Quebec H4P 2P9
Tel.:

888

-275-4538 (888-ASK-4-JET); 514-737-9701
Fax: [phone]
E-mail:

service@mvpgroupcorp.c

om

Contents

WARRANTY....................................................................................................4

MACHINES SPECS........................................................................................5

GENERAL INSTALLATION GUIDELINES......................................................6

CONNECTING YOUR 737E........................................................................7,8

CHEMICAL PUMP ADJUSTMENT............................................................9, 10

CONTROL PANEL.........................................................................................11

STARTING THE MACHINE.....................................................................12, 13

DAILY CLEANING / END OF WORK............................................................14

WARNING MESSAGES DISPLAYED ON THE CONTROL PANEL..............15

PROBLEM ANALYSIS...................................................................................16

HELP LINE.....................................................................................................16

MANUFACTURERS LIMITED WARRANTY

MVP GROUP CORPORATION (Jet-Tech Systems) hereby warrants all new warewashers bearing
the name “JET-TECH” and installed within the continental United States of America or Canada to be
free from defects in material and workmanship, under normal and regular usage and operation, for a

period of one (1) year following the date of original installation (unless specified otherwise) but in

no event can exceed eighteen (18) months from the date of shipment from the factor y.

This warranty is valid ONLY for the original owner of the “Jet -Tech” unit and is not transferrable.

If a defect in material(s) or workmanship is detected or found to exist within the above stated
period, MVP Group Corp. , at its sole discretion, shall either repair or replace any original
equipment manufacturers part which has proven to fail within the machine, providing that the
equipment has not been altered or tampered with in any manner, has been installed correctly as
per the owner’s manual and maintained and operated in complete accordance with this manual.

The labor cost to repair or replace any part proven to be defective, as per above clause(s), shall be
covered by MVP Group Corp. , within the continental United States of America or Canada provided
that prior authorization for this labor was approved by MVP Group Corp. , the service work was
performed by an authorized MVP Group Corp. , service agency and that this agency installed an
original and genuine Jet-Tech part in the machine. Any repair work performed by a non-authorized
service depot remains the sole responsibility of the user and MVP Group Corp. , will not be held

responsible. The installation of any generic part will not be valid and therefore voids this
warranty. All authorized labor coverage shall be limited to regular hourly rates only. Any

supplemental hourly rates or charges, such as weekends, holidays or emergency premiums remain
the responsibility of the user.

MVP Group Corp. , (Jet-Tech) hereby states that warranty travel time shall be limited to and
without exception, a round-trip total of two (2) hours OR mileage up to a maximum of one hundred
(100) miles (160 KM) roun d-trip. Any charges exceeding those stated herein must have prior
authorization by the factor y or will be at the customer’s expense.

Exceptions to above warranty

Incorrect installation and/or connections. (C) Adjustments or calibration of any parts. (D) Faults due
to lack of regular maintenance or cleaning of any internal part(s). (E) Replacement of any wearable
items such as peristaltic squeeze tubing or gaskets. (F) Excessive lime, mineral, alkali or hard
water conditions (In excess of 6 grain) and (G) Poor results due to use of an incorrect type of
detergent or rinse additive (for no n-commercial type applications or products containing chlorine)
and excessive or inadequate water temperature(s) or pressure conditions or incorrect use.

MVP GROUP CORPORATION STATES THAT THERE ARE NO OTHER WARRANTIES,
EXPRESSED OR IMPLIED, THAT ARE NOT SET FORTH HEREIN, MVP GROUP
CORPORATION SHALL ASSUME NO OTHER
DIRECT OR BE LIABLE FOR ANY OTHER OR ADDITIONAL LOSS OR DAMAGE W HETHER
BEING DIRECT OR CONSEQUENTIAL, AS A RESULT OF ITS EQUIPMENT.

are

: (A) Damages resulting from shipping, handling or abuse. (B)

RESPONSIBILIT

Y, EITHER DIRECT OR NON -

Warranty: One year parts & labor (Continental USA and Canada).

The manufacturer reserves the rights to alter design and specifications without notice.

4

5

6

Connecting your new 737

**WATER SUPPLY**
A 3/4” NPT fitting is required with 30 psi. dynamic
pressure. A water pressure regulator* may be required.
The water flow pressure cannot be less than 30 psi or
exceed 30 psi. If the water pressure exceeds the
prescribed amount, you will get inconsistent washing
temperature, premature failure and thus may void the
warranty.
Incoming water temperature must be 140º F (60º C). An
easily accessible shut-off valve is recommended,
making installation, service and maintenance easier.
A flexible drain hose is provided to make installation,
servicing and maintenance easier. Make sure that the
water is free from calcium and hard water deposits. For
these situations, an inline water cartridge system is
highly recommended. Build-up of calcium and lime
deposits in the washer may occur and servicing will be
required on a more frequent basis which will not be
covered by the warranty.

**DRAIN**
This dishwasher is equipped with an automatic drain
pump that will pump the drain water to a maximum
height of 36" (0.9 meter). A 1" ID flexible drain hose is
supplied to facilitate maintenance and servicing of the
machine. It is important not to reduce the size of this
hose. A 1" check-valve* may be required. Drain pump
equipped machines have a white button on the control
panel beside the green power button.

* - not supplied

** SEE PAGE 6 FOR FURTHER IMPORTANT DETAILS**

P

umped

Drain

7

,

Installation 737

continued

ELECTRICAL

ELECTRICAL
A 208-240 volt, 60 Hz, Single Phase circuit is required for
this unit. Check the rating plate on the front of the machine
for the amp draw. In spite of the fact that the rating plate
shows 208 volts, the unit is designed function properly on
208 volts to 240 volts.
The top & back panels must be removed for the electrical
hook -up. The top panel is secured by two Phillips head
screws. Once the screws are removed, the panel should be
slid to the back and lifted. The back panel is also held by
two screws. Remove them, pull the bottom away from the
machine and lift the panel.
The terminal block is located inside the back cover. Pass
the cable through the cable strain relief and connect the
wires to the terminals L1 (brown wire), L2 (blue wire) &
Ground (yellow & green wire). Replace the top & back
panels being careful not to pinch or kink any wires or hoses.
There should be sufficient cable length to G
Allow the machine to be pulled out for service.

IMPORTANT NOTE
Reasonable access to and around the machine for service
must be provided. Disconnecting of hard plumbing or
removal of counter tops or cabinets, etc., for servicing is not
covered by warranty.
DO NOT fill dishwasher manually with water. The
dishwasher will fill automatically when the power is turned
on.

All panels must be replaced on the unit when the
installation

G

L2

Water

L1

In

Water
Out

8

CHEMICAL PUMPS

The model 737E is supplied with factory installed liquid detergent
and rinse additive pumps to automatically dispense during each
wash & rinse cycle. Before accessing the bottom
section of the dishwasher, make sure that the power is
turned off at the source (breaker panel).

The bottom panel can only be removed with a flat tool
like a screwdriver.
Insert the screw-driver in the gap between the front
panel and the side panel. Pry open towards you.
Do this on both sides.
The red & blue hoses connected to the pumps must be routed out
of the bottom of the dishwasher. The red tube is for detergent and
the blue tube is for rinse additive. The containers can be either to
the right or left of the dishwasher. Perforating the stainless panel
is not recommended. The two chemical pumps are factory
adjusted to accommodate most installations.
There is a mark on the pump indicating this setting.
It is recommended that only qualified personnel alter these
settings.
UNDER NO CIRCUMSTANCES should the detergent pump be
turned off.

RINSE ADDITIVE

BLUE TUBE

DETERGENT

RED TUBE

9

VISUAL CHEMICAL DELIVERY VERIFICATION

The peristaltic chemical pumps are located in the base of the dishwasher. They
feature a transparent cylinder (1) to visually see if fluid is passing through the
pumps. The pumps are automatically energized during the “initial fill” (when
turning on the dishwasher) and “rinse cycle” (after the wash cycle). During this
time, the flow indicator (2) will move between the “Min Flow” position and the
“Max Flow” position (3) in the cylinder. It is normal for the pumps to cycle on and
off.
If the flow indicator (2) does not move during the fill or rinse, no fluid is
circulating through the pump. It is recommended not to use the dishwasher until
this condition is resolved.

RINSE PRESSURE

30 PSI

RINSE FLOW INDICATOR

DETERGENT FLOW INDICATOR

TROUBLESHOOTING

1. Ensure that there is sufficient chemical in the container and that the tube is not kinked. The filter
on the end of the tube must reach to the bottom of the container. If the filter or tube is blocked,
remove and soak in warm water to dislodge the obstruction.

2. There may be air in the pump. To “Prime” the pumps (remove the air), turn off and drain the
dishwasher. Replace the drain tube, close the door and turn on the dishwasher. The pumps will be
activated as the machine fills. The Flow Indicators (2) should start to move by the time the machine
has filled. If not, repeat the drain and fill.

3. The Squeeze Tube (flexible tube inside the pump) is worn or perforated. This part is a normal wear
and tear item that must be replaced periodically (when pump performance diminishes). Call for
Service.

4. The pump does not operate - the roller in the middle of the pump does not turn during the fill or
rinse. Call for Service.
For any other request on set-up and installation, please contact us toll free at 1 888 275 4538
extension 611 or ([phone] (International)
IMPORTANT: Remember to always use caution and protective gear whenever you are manipulating
chemicals. They can burn the skin. Follow the manufacturer’s instructions carefully.

10

CONTROL PANEL

LEGEND

A = On/Off
B

= StartWashingCycle

C

= Short Washing Cycle

D =

Medium

Washing Cycle

E = Long Washing Cycle
G = Drain Water Tank
I = Wash Temperature Indicator
L = Rinse Temperature Indicator
Q = Display Panel

I-L

E

D

C

G

B

A

Q

11

STARTING THE MACHINE
1- Verify that there are sufficient levels of detergent and rinse
additive. The end weight at the end of the red (detergent) and blue
(rinse) supply tubes must be at the bottom of the chemical
containers. The chemicals will automatically dispensed at the
appropriate times.
2- Open the dishwasher door and verify that all internal components,
filters, wash arms and drain tube, are in their correct positions.
(Fig.1)
3- Close the door and press button “A” to turn ON the machine.
(Fig.2) The dishwasher will start to fill. During the fill process, the
display will show “FILL”. (Fig.3)

- If during this process the door is opened, “CLOSE DOOR” is
displayed. Closing the door will continue the fill process.
4- Once the dishwasher has filled, the rinse water will heat to 185°F
and then the wash water will heat to 165°F. When this initial heating
process is finished (approximately 20-30 minutes), the Start Washing
Cycle (button “B”) will change colors from AMBER to GREEN. The
machine is now ready to use.

– WASHING CYCLE

The wash cycle includes a hot water washat 165°F with detergent and a

rinse cycle with sanitizing hot water at 185°F with rinse aid.

When the machine reaches the correct temperature and it is ready to start

a new cycle, the button "B" will turn green, then:

1- Open the door.

2- Slide the pre-rinsed, soiled dish basket in the dishwasher and close the

door.

3- Press one of the available cycles between button “C-2 minutes”, “D-3

minutes” or “E-4 minutes”. (Fig.4)

4- Press button “B” start washing cycle. (Fig.5)

5- Wait until the Display Panel (Q) shows “END” indicating that the cycle

finished (Fig.6). Open the dishwasher door and remove clean dish

basket.The dishes will air dry in several minutes.

- During the wash cycle, the GREEN indicator light is blinks (button “B”)

and remaining time is displayed.

- If during this process the door is opened, the washing cycle is

interrupted and “CLOSE DOOR” is displayed. To start a new cycle press

button “B” start cycle.

N.B.: The machine is equipped with different washing cycles, from 2 to 4

minutes. Choose button “C” short cycle for light soiled dishes. Button “D”

medium cycle for medium soiled dishes. Button “E” long cycle for very

soiled dishes.

Fig. 1

Fig. 2

Fig. 3

Fig. 4

Fig. 5

12

Fig. 6

THERMO STOP

This machine is equipped with THERMO STOP function.
When activated, if necessary, it will extend the length of
the wash cycle until the booster water is at the proper
temperature. This device ensures correct final sanitization
of the dishes.

- When the Thermo Stop function is working, “SAFE” is
displayed ion the control panel until final rinse temperature
is reached and the cycle is finished. (Fig.7)

STANDARD LOADING RACKS
1- Load the Clipper Pans in the special rack. (Fig.11)
2- Load plates in frontal position. (Fig.8)
3- Load glasses and bowls in upside down position. (Fig.9)
4- Load cutlery vertically inside its containers. (Fig.10)

Fig. 7

Fig. 8

Fig. 9

Fig. 10

Fig. 11

13

DAILY CLEANING & MAINTENANCE/ END OF WORK
1- In order to have excellent washing results and maintain a clean
wash tank, it is recommended to change the water of the machine at
least twice a day and clean all the filters inside the tank.
2- Filters must only be removed once all the water is drained out of
the machine. Any debris in the wash tank should be scooped out
and not flushed down the dishwasher drain.
3- The dishwasher should be turned off, drained and left empty
overnight or any time that the dishwasher will not be used for 2
hours or more. Allow 1/2 hour for the dishwasher to fill and heat
before the next anticipated use.

WATER DRAIN (ELECTRONIC MACHINE WITH DRAIN PUMP)
1- Turn OFF the machine by pressing button “A” On/Off.
2- Open the door and remove the drain tube device.
3- Hold button “G” drain water until "DRAIN" appears on the control panel. (Fig.13)
4- The dishwasher will drain, rinse the wash tank and drain again. It will turn OFF automatically after
completing this process.

FILTER CLEANING
1- Turn OFF the machine by pressing button “A” On/Off.
2- Manually remove side or central filters or by unscrewing the
ferrule located on the top rounded filter inside the tank. (Fig.14)
3- Wash and rinse filters thoroughly under running fresh water.
4- Reposition all filters and components inside the machine.

EXTERNAL SURFACES CLEANING
Before carrying out any cleaning operations, turn off the power
at the breaker panel.

WARNING!

CLEAN STAINLESS STEEL SURFACES BY USING WARM SOAPY
WATER; NEVER USE BLEACH OR DETERGENT CONTAINING ABRASIVE
SUBSTANCES NOR STEEL SCRAPERS, COMMON WIRE WOOL,
BRUSHES OR SCRAPERS; RINSE THOROUGHLY USING A WET CLOTH
AND CAREFULLY WIPE DRY. DO NOT WASH THE APPLIANCE BY
USING DIRECT OR HIGH PRESSURE WATER JETS.

TURNING OFF THE MACHINE
1- Drain out completely the water from the tank.
2- Turn OFF the machine by pressing button “A” On/Off. (Fig. 15)
3- Close the door and turn off the power at the breaker panel.

14

Fig. 12

Fig. 13

Fig. 14

Fig. 15

WARNING MESSAGES DISPLAYED ON THE CONTROL PANEL

NOTE: If the machine is in OFF mode, warning messages are not displayed. Turn ON
the machine to see the Error Message..

ERROR MESSAGES

TEMPERATURE PROBE

Booster temperature probe damaged or not connected.
CALL TECHNICAL SERVICE ASSISTANCE

TANK TEMPERATURE PROBE
Tank temperature probe damaged or not connected.
CALL TECHNICAL SERVICE ASSISTANCE

WATER FILLING
Water filling process not completed on time (max 10min).
Verify inlet main water supply is correctly connected, open and free from any
obstructions.
Verify solenoid valve filter is free from any obstructions such as lime or scale.
Verify inlet water pressure corresponds to the Technical Data.
Verify the door is closed and the water flow device is correctly positioned.
N.B.
If water filling time limit expires or filling water level is lost, the solenoid valve closes
automatically the inlet water. To reset and restart the solenoid valve press any button on
the control panel.

BOOSTER TEMPERATURE LIMIT
CALL TECHNICAL SERVICE ASSISTANCE

TANK TEMPERATURE LIMIT
CALL TECHNICAL SERVICE ASSISTANCE

DRAIN ANOMALY
Drain anomaly, water draining not completed during the time limit.
Verify water flow device is removed and water drain line is free from any obstructions.

BOOSTER HEATING
Maximum booster heating time passed the limit. (15min)
CALL TECHNICAL SERVICE ASSISTANCE

TANK HEATING
Maximum tank heating time passed the limit. (30min)
CALL TECHNICAL SERVICE ASSISTANCE

PARAMETER ERROR OR ELECTRONIC CARD FAILURE
Electronic card anomaly or failure.

CALL TECHNICAL SERVICE ASSISTANCE FOLLOWING ACTIONS AFTER
MACHINE ERROR OR BREAKDOWN:
Booster and tank heating elements are interrupted, water load is disactivated, control
panel display visualizes the error and the electronic card is inactivated. All led buttons
are OFF. Washing cycle is interrupted (standby mode) and restored if the problem is
solved. It is always possible to turn OFF the machine by pressing button “A” ON/OFF,
and if the problem is solved, warning messages are not more displayed.

15

BOOSTER TEMPERATURE PROBE

TANK TEMPERATURE PROBE

WATER FILLING

BOOSTER TEMPERATURE LIMIT

TANK TEMPERATURE LIMIT

DRAIN ANOMALY

BOOSTER HEATING

TANK HEATING

PARAMETER ERROR

THE DISHWASHER DOES NOT WORK ?

1- Verify inlet main water supply is correctly connected, open and free from
any obstructions.
2- Verify main electrical supply is working without any electrical breakdown
connections.
3- Verify the door is properly closed.

DISHWASHER DOES NOT WASH WELL ?

1- Verify if the filters are cleaned, in case not, clean them.
2- Verify if the washing water jets on the washing arms are not obstructed by
any solid residues.
3- Verify if used a correct amount and quality of detergent and rinse aid.
4- Verify if the dishes are correctly loaded on the dishwasher.
5- Washing cycle used is too short. Use another cycle (if available) or repeat
the washing cycle.

THE DISHES ARE NOT RINSED WELL?

1- Verify if the rinse water jets on the washing arms are not obstructed by
any solid residues.
2- Verify solenoid valve filter is free from any obstructions such as lime or
scale.
3- The inlet water pressure is inferior of 15 psi. Install an external pressure
device to ensure and increase the inlet waterpressure inside the machine.

THE DISHES ARE NOT DRIED WELL ?

1- Ask the assistance service to verify the instruction for the rinse aid dosing.
2- Verify if the rinse aid container is empty. If yes, fill it with rinse aid product.
3- Verify the quality and the quantity of the rinse aid used and check with the
assistance service.
4- Verify the rinsing temperature is between 176°F to 194°F degrees.

CONDENSATION ON GLASSES ?

1- Verify if the rinse aid container is empty. If yes, fill it with rinse aid product.
2- Verify the quality and the quantity of the rinse aid used and check with the
assistance service.
3- Download the glasses rack immediately after the end of each cycle.
STAINS ON GLASSES ?
1- Use only non foaming products for professional dishwashers.

EXCESSIVE FOAM IN THE TANK ?

1- Verify washing water temperature is not less than 122°F degrees.
2- Ask the assistance service to verify the instruction for the rinse aid dosing.
3- Ensure the tank has not been cleaned with unsuitable cleaners. Drain the
tank and rinse throughly before new wash cycles.
4- If foaming detergent has been used, drain and refill the tank with water
until the foam disappears.

SMEARS OR SPOTS ON THE GLASSES ?

1- Ask the assistance service to verify the instruction for the rinse aid dosing.

EMERGENCY!

1- In case of fire a powder extinguisher must be used.
2- In case of danger cut-off immediately the automatic general electrical
switch(Circuit breakers).
The Manufacturer reserves the right to modify the appliances presented in
this publication without notice.

Phone:

1-888-275-4538

[phone]

email:

[e-mail]

16