Jenn-Air PRG3010 series, Jenn-air PRG3610 series, Jenn-air PRG4810 series, PRG3610 Series, PRG4810 Series Service
Service
This manual is to be used by qualified appliance
technicians only. Maytag does not assume any
responsibility for property damage or personal
injury for improper service procedures done by
an unqualified person.
Gas
Range
This Base Manual covers general information
Refer to individual Technical Sheet
for information on specific models
This manual includes, but is
not limited to the following:
PRG3010*
PRG3610*
PRG4810*
16022882
December 2004
Important Information
Important Notices for Servicers and Consumers
Maytag will not be responsible for personal injury or property damage from improper service procedures. Pride and
workmanship go into every product to provide our customers with quality products. It is possible, however, that during
its lifetime a product may require service. Products should be serviced only by a qualified service technician who is
familiar with the safety procedures required in the repair and who is equipped with the proper tools, parts, testing
instruments and the appropriate service information. IT IS THE TECHNICIANS RESPONSIBILITY TO REVIEW ALL
APPROPRIATE SERVICE INFORMATION BEFORE BEGINNING REPAIRS.
!
To avoid risk of severe personal injury or death, disconnect power before working/servicing on appliance to avoid
electrical shock.
To locate an authorized servicer, please consult your telephone book or the dealer from whom you purchased this
product. For further assistance, please contact:
WARNING
Customer Service Support Center
CAIR Center
Web Site Telephone Number
WWW.JENNAIR.COM ............................................. 1-800-536-6247
CAIR Center in Canada ........................................... 1-800-688-2002
Recognize Safety Symbols, Words, and Labels
DANGER
!
DANGER—Immediate hazards which WILL result in severe personal injury or death.
WARNING!
WARNING—Hazards or unsafe practices which COULD result in severe personal injury or death.
CAUTION!
CAUTION—Hazards or unsafe practices which COULD result in minor personal injury, product or property
damage.
2 16022882 Rev. 0 ©2004 Maytag Services
Table of Contents
Important Information .................................................. 2
Safety Information
Safety Practices for Servicer .................................. 5
Servicing ................................................................ 5
Receiving Range .................................................... 5
ALL APPLIANCES ................................................. 5
SELF-CLEANING OVEN ........................................ 5
OVEN .................................................................... 6
Delayed Ignition ..................................................... 6
Precautions ............................................................ 6
In Case of Fire........................................................ 6
Using the Oven ...................................................... 6
Baking, Broiling, and Roasting ............................... 7
Connecting Range to Gas ...................................... 7
Electrical Requirements ......................................... 8
Extension Cord ...................................................... 8
Grounding .............................................................. 8
Product Safety Devices .......................................... 9
General Information
Cooking Nomenclature ......................................... 10
Rating Label ......................................................... 11
Functional Operation ............................................ 11
Specifications ...................................................... 12
Model Identification .............................................. 12
Service ................................................................. 12
Parts and Accessories ......................................... 12
Extended Service Plan ......................................... 12
Troubleshooting Procedures .............................. 13 - 15
Testing Procedures ............................................ 16 - 17
Disassembly Procedures
Removing and Replacing Unit ............................... 18
Control Panel ....................................................... 18
Maintop ................................................................ 18
Light Switch ......................................................... 18
Terminal Block ..................................................... 18
Light Socket ........................................................ 18
Burner Switch ...................................................... 19
Spark Module ....................................................... 19
Single Feed Burner Gas Valve ............................. 19
Dual Feed Burner Gas Valve ................................ 19
Oven Thermostat .................................................. 19
Single Feed Burner .............................................. 19
Dual Feed Burner Base ........................................ 20
Broil Burner .......................................................... 20
Convection Fan / Capacitor .................................. 20
Gas Train ............................................................. 20
Door Latch ........................................................... 20
Control Box .......................................................... 20
High Temperature Cutout ..................................... 20
Selector Switch .................................................... 21
Hinge Receptacle ................................................. 21
Door Hinge ........................................................... 21
Door Window Pack .............................................. 21
Door Gasket ........................................................ 21
Oven Door ............................................................ 21
Oven Ignitor .......................................................... 22
Gas Regulator ...................................................... 22
Griddle Plate Assembly ....................................... 22
Griddle Ignitor ....................................................... 22
Griddle Thermal Valve .......................................... 22
Griddle Thermostat ............................................... 22
Dual Valve ............................................................ 23
Single Thermal Valve ............................................ 23
Appendix A
Installation Instructions ....................................... A-2
©2004 Maytag Services 16022882 Rev. 0 3
Safety Information
As with all appliances, there are certain rules to follow for
safe operation. Verify everyone who operates the range is
familiar with the operations and with these precautions.
Use appliance only for its intended purpose as described.
Pay close attention to the safety sections of this manual.
Recognize the safety section by looking for the symbol
or the word safety.
Recognize this symbol as a safety precaution.
!
!
WARNI NG
This gas appliance contains or produces a chemical or
chemicals which are known to the state of California to
cause cancer, birth defects or other reproductive harm.
To reduce the risk from substances in the fuel or from
fuel combustion make sure this appliance is installed,
operated, and maintained according to the instructions
in this manual.
Due to the nature of cooking, fires can occur as a
result of overcooking or excessive grease. Although a
fire is unlikely, if one occurs proceed as follows:
!
WARNI NG
If the information in this manual is not followed exactly,
a fire or explosion may result causing property
damage, personal injury or death.
Do not store or use gasoline or other flammable vapors
or liquids in the vicinity of this or any other appliance.
WHAT TO DO IF YOU SMELL GAS
• Extinguish any open flame.
• Do not try to light any appliance.
• Do not touch any electrical switch; do not use any
phone in your building.
• Immediately call your gas supplier from a neighbor’s
phone. Follow the gas supplier’s instructions.
• If you cannot reach your gas supplier, call the fire
department.
Installation and service must be performed by an
authorized installer, service agency or gas supplier.
Oven Fires
1. Do not open the oven door.
2. Turn all controls to the OFF position.
3. As an added precaution turn off the electricity at
the main circuit breaker or fuse box and the gas
at the main supply valve.
4. Allow the food or grease to burn itself out in the
oven.
If smoke or fire persist call the local fire department.
To avoid risk of property damage or personal injury do
not obstruct the flow of combustion or ventilation air to
the oven.
To avoid risk of electrical shock, serious personal injury
or death: Verfiy the oven has been properly grounded
and always disconnect the electrical supply before
servicing this unit.
NOTE: The maximum gas supply pressure for these
models must not exceed 14 inches W.C.P.
!
WARNI NG
To avoid risk of electrical shock, property damage,
personal injury or death; verify wiring is correct, if
components were replaced. Verify proper and complete
operation of unit after servicing.
4 16022882 Rev. 0 ©2004 Maytag Services
Safety Information
Safety Practices for Servicer
Safe and satisfactory operation of gas ranges depends
upon its design and proper installation. However, there is
one more area of safety to be considered:
Servicing
Listed below are some general precautions and safety
practices which should be followed in order to protect the
service technician and consumer during service and after
service has been completed.
1. Gas smell—Extinguish any and all open flames and
open windows.
2. Turn gas off—Service range with gas turned off
unless testing requires it.
3. Checking for gas leaks—Never check for leaks with
any kind of open flame. Soap and water solution
should be used for this purpose. Apply solution to
suspected area and watch for air bubbles which
indicates a leak. Correct leaks by tightening fittings,
screws, connections, applying approved compound,
or installing new parts.
4. Using lights—Use a hand flashlight when servicing
ranges or checking for gas leaks. Electric switches
should not be operated where leaks are suspected.
This will avoid creating arcing or sparks which could
ignite the gas. If electric lights are already turned on,
they should not be turned off.
5. Do not smoke—Never smoke while servicing gas
ranges, especially when working on piping that
contains or has contained gas.
6. Check range when service is completed—After
servicing, make visual checks on electrical
connection, and check for gas leaks. Inform
consumer of the condition of range before leaving.
7. Adhere to all local regulations and codes when
performing service.
• Ensure range is correctly adjusted by a qualified
service technician or installer for the type of gas
(Natural or LP). Some ranges can be converted for use
with Natural or LP gas.
• With prolonged use of a range, high floor temperatures
could result. Many floor coverings will not be able to
withstand this kind of use. Never install range over vinyl
tile or linoleum that cannot withstand high
temperatures. Never install range directly over
carpeting.
ALL APPLIANCES
1. Proper Installation—Be sure your appliance is
properly installed and grounded by a qualified
technician.
2. Never Use Appliance for Warming or Heating the
Room.
3. Do Not Leave Children Alone—Children should not be
alone or unattended in the area where the appliance
is in use. They should never be allowed to sit or stand
on any part of the appliance.
4. Wear Proper Apparel—Loose fitting or hanging
garments should never be worn while using appliance.
5. User Servicing—Do not repair or replace any part of
the appliance unless specifically recommended in the
manual. All other servicing should be referred to a
qualified technician.
6. Storage in or on Appliance—Flammable materials
should not be stored in oven.
7. Do Not Use Water on Grease Fires—Smother fire or
flame, or use dry chemical or foam-type extinguisher.
8. Use Only Dry Potholders—Moist or damp potholders
on hot surfaces may result in burns from steam. Do
not let potholder touch burners. Do not use a towel or
other bulky cloth.
Receiving Range
• Installer needs to show consumer location of the range
gas shut-off valve and how to shut it off.
• Authorized servicer must install the range, in
accordance with the Installation Instructions.
Adjustments and service should be performed only by
authorized servicer.
• Plug range into a 120–volt grounded outlet only. Do not
remove round grounding prong from the plug. If in doubt
about grounding of the home electrical system, it is
consumers responsibility and obligation to have an
ungrounded outlet replaced with a properly grounded
three-prong outlet in accordance with the National
Electrical Code. Do not use an extension cord with this
appliance.
• Insure all packing materials are removed from the range
before operating it, to prevent fire or smoke damage
should the packing material ignite.
©2004 Maytag Services 16022882 Rev. 0 5
SELF-CLEANING OVEN
1. Do Not Clean Door Gasket—The door gasket is
essential for a good seal. Care should be taken not to
rub, damage, or move the gasket.
2. Do Not Use Oven Cleaners—No commercial oven
cleaner or oven liner protective coating of any kind
should be used in or around any part of the liner.
3. Clean Only Parts Listed in Manual. See
section.
4. Before Self-Cleaning the Oven—Remove broiler pan,
oven racks, and other utensils.
5. Remove all items from oven top and backguard.
Cleaning
Safety Information
OVEN
1. Use Care When Opening Door—Let hot air or steam
escape before removing or replacing food.
2. Do Not Heat Unopened Food Containers—Build-up of
pressure may cause container to burst and result in
injury.
3. Keep Oven Vents Ducts Unobstructed.
4. Placement of Oven Racks—Always place oven racks
in desired location while oven is cool. If rack is
removed while oven is hot, do not let potholder
contact hot heating element in oven.
Delayed Ignition
Bake Burner Flame
Allow no more than 40–60 seconds before burner ignites
and heat is felt. To check for heat, open oven door to first
stop and place hand over oven door. If heat is not felt,
cancel bake funtion. If burner repeatedly fails to ignite,
contact an authorized servicer.
Broiler Flame
Allow no more than 40–60 seconds before burner ignites
and flame is seen. If burner does not ignite cancel broil
function. If burner repeatedly fails to ignite within 40–60
seconds contact an authorized servicer.
Radiant screen style broiler flame should appear hazy or
fuzzy. Haze should be no more than 3/8–inch thick. The
radiant screen should begin to glow red within 1–2
minutes.
Precautions
• Do not mix household cleaning products. Chemical
mixtures may interact with objectionable or even
hazardous results.
• Do not put plastic items on warm cooking areas. They
may stick and melt.
• Do not use damp sponge or dishcloth to clean oven
when oven is hot. Steam from sponge or dishcloth can
burn.
• Do not leave fat heating unless you remain nearby. Fat
can ignite if overheated by spilling onto hot surfaces.
In Case of Fire
Fires can occur as a result of over cooking or excessive
grease. Though a fire is unlikely, if one occurs, proceed
as follows:
Oven Fires
1. If you see smoke from oven, do not open oven door.
2. Turn oven control to
3. As an added precaution, turn off gas supply and
power at main circuit breaker or fuse box.
4. Turn on vent to remove smoke.
5. Allow food or grease to burn itself out in oven.
6. If smoke and fire persist, call fire department.
7. If there is any damage to components, call repair
service before using oven.
If smoke or fire persist call the local fire department.
To avoid the risk of property damage or personal injury do
not obstruct the flow of combustion or ventilation air to
the oven.
To avoid the risk of electrical shock, serious personal
injury or death: Make sure your oven has been properly
grounded and always disconnect the electrical supply
before servicing this unit.
NOTE: The maximum gas supply pressure for these
models must not exceed 14 inches W.C.P.
OFF
.
Using the Oven
• Do not leave children alone or unattended where a
range is hot or in operation. They could be seriously
burned.
• Do not allow anyone to climb, stand or hang on the
door. They could damage the range and cause severe
personal injury.
• Wear proper apparel. Loose fitting or hanging garments
should never be worn when using oven. Flammable
material could ignite if brought in contact with flame or
hot oven surfaces which may cause severe burns.
• Never use range for warming or heating a room. This
may cause burns, injuries, or a fire.
• Do not use water on grease fires.
• Do not let grease or other flammable materials collect
in or around range.
• Do not repair or replace any part of range unless it is
recommended in this manual.
• Use only dry potholders. Moist or damp potholders
used on hot surfaces may result in a burn from steam.
Do not let a potholder touch the flame. Do not use a
towel or a bulky cloth as a potholder.
• Never leave range unattended while cooking. Boilovers
can cause smoking and may ignite.
6 16022882 Rev. 0 ©2004 Maytag Services
Safety Information
• Only certain types of glass/ceramic, earthenware, or
other glazed utensils are suitable for oven use.
Unsuitable utensils may break due to sudden
temperature change.
• Use care when opening oven door. Let hot air or steam
escape before removing or replacing food.
• Do not heat unopened food containers in oven.
Build-up of pressure may cause a container to burst
and result in injury.
• Keep range vent ducts unobstructed.
• Place oven racks in desired location while oven is cool.
If a rack must be moved while oven is hot, use a dry
potholder.
• Do not use aluminum foil to line oven bottom or racks.
Aluminum foil can cause a fire and will seriously affect
baking results, and damage to porcelain surfaces.
• Do not touch interior surfaces of oven during or
immediately after use. Do not let clothing or other
flammable materials come in contact with bake or broil
burners.
• Other areas of the oven can become hot enough to
cause burns, such as vent openings, window, oven door
and oven racks.
• To avoid steam burns, do not use a wet sponge or cloth
to wipe up spills on hot cooking area.
• Do not store combustible or flammable materials, such
as gasoline or other flammable vapors and liquids near
or in oven.
• Do not clean oven door gasket located on back of the
door. Gasket is necessary to seal the oven and can be
damaged as a result of rubbing or being moved.
• Do not drape towels or any materials on oven door
handles. These items may ignite causing a fire.
Baking, Broiling, and Roasting
• Do not use oven area for storage.
• Stand back from range when opening door of a hot
oven. Hot air or steam can cause burns to hands, face,
and eyes.
• Do not use aluminum foil anywhere in the oven. This
could result in a fire hazard and damage the range.
• Use only glass cookware appropriate for use in gas
ovens.
• Always remove broiler pan from oven when finished
broiling. Grease left in pan can catch fire if oven is used
without removing grease from the broiler pan.
• When broiling, meat that is close to the flame, may
ignite. Trim any excess fat to help prevent excessive
flare-ups.
• Make sure broiler pan is placed correctly to reduce any
possibility of grease fires.
• Should a grease fire occur in the broiler pan, turn off
oven, and keep oven door closed until fire burns out.
Connecting Range to Gas
Install manual shut-off valve in gas line for easy
accessibility outside range. Be aware of the location of
the shut-off valve.
CAUTI ON
!
Do not store items of interest to children in cabinets
above range. Children may climb on oven to reach
these items and become seriously injured.
©2004 Maytag Services 16022882 Rev. 0 7
Safety Information
Electrical Requirements
120-volt, 60 Hertz, 15 amp, individual circuit which is
properly grounded, polarized and protected by a circuit
breaker or fuse.
Extension Cord
Due to possible pinching during installation, extension
cords should not be used on products.
Extension cords will adversely affect the performance of
spark system.
Grounding
NOTE: This appliance must be properly grounded, for
personal safety.
Power cord on this appliance is equipped with a threeprong grounding plug. This matches standard three-prong
grounding wall receptacle to prevent possibility of electric
shock from this appliance.
Consumer should have wall receptacle and circuit
checked by qualified electrician to verify receptacle is
properly grounded.
WARNI NG
!
Attaching adapter ground terminal to wall receptacle
cover screw does not ground appliance unless the
cover screw is metal and not insulated, and wall
receptacle is grounded through the house wiring.
Consumer should have circuit checked by a qualified
electrician to verify receptacle is properly grounded.
When disconnecting power cord from adapter, always
hold adapter with one hand. If this is not done, adapter
ground terminal is very likely to break with repeated use.
Should this happen, DO NOT USE appliance until a
proper ground has been established.
Where standard two-prong wall receptacle is
encountered, it is consumers responsibility and
obligation to have it replaced with a properly grounded
three-prong wall receptacle.
DO NOT, UNDER ANY CIRCUMSTANCES, CUT OR
REMOVE THE THIRD (GROUND) PRONG FROM
POWER CORD.
For 15 amp circuits only. Do not use an adapter on 20
amp. circuit. Where local codes permit, a TEMPORARY
CONNECTION may be made to properly grounded twoprong wall receptacle by the use of a UL listed adapter
available at most hardware stores.
Larger slot on adapter must be aligned with larger slot in
the wall receptacle to provide proper polarity.
Neutral Wire
Ground
NOTE: Circuit tester can be use to verify voltage is
present at the outlet, connect one lead to hot
line and the other lead to ground, circuit tester
should light.
Hot Line
8 16022882 Rev. 0 ©2004 Maytag Services
Safety Information
Product Safety Devices
Safety devices and features have been engineered into the product to protect consumer and servicer. Safety devices
must never be removed, bypassed, or altered in such a manner as to defeat the purpose for which they were intended.
Listed below are various safety devices together with the reason each device is incorporated in the gas ranges.
Pressure Regulator Maintains proper and steady gas pressure for operation of oven controls. Regulator
must be set for the type of gas being used Natural or LP. After servicing regulator,
make certain it is set properly before completing service.
Gas Burner Orifices These products use a fixed orifice fitting that must be installed for Natural
After servicing a valve or orifice verify it is properly operating before completing
service.
Oven Safety Valve Oven valve is designed to be a safety valve. Two basic designs are used in gas
ranges.
Hydraulic type valve
Electric type valve
Both types are safety valves because they are indirectly operated by the oven
thermostat, which controls a pilot flame or electric ignitor, to open and close the oven
valve.
These products use the Electric Type Valve.
Grounded Oven Frame Ground prong on power cord is connected to the frame, usually a green lead fastened
by a screw. In addition, any part or component capable of conducting an electric
current is grounded by its mounting.
If any ground wire, screw, strap, nut, etc. is removed for service, or any reason, it
must be reconnected to its original position with original fastener before the appliance
is put into operation again.
Failure to do so can create a possible shock hazard.
or LP.
©2004 Maytag Services 16022882 Rev. 0 9
General Information
This manual provides basic instructions and suggestions
for handling, installing , and servicing gas ranges.
The directions, information, and warnings in this manual
are developed from experience with, and careful testing of
the product. If the unit is installed according to the
Installation Instructions, it will operate properly and will
require minimal servicing. A unit in proper operating order
ensures the consumer all the benefits provided by
efficient gas cooking.
This manual contains information needed by authorized
service technicians to install and service gas ranges
pertaining to this manual. There maybe, however some
information which needs further explanation. Refer to
individual Installation Instructions, Use and Care,
Technical Sheets, or toll free technical support line to
answer questions from authorized service technicians.
Cooking Nomenclature
P R G 3 0 1 0 N P
Brand
P Jenn-Air
Style
P PRO-STYLE®
Product Type
R Range
Unit Fuel
D Dual Fuel
G Gas
Fuel Type
L Liquid Propane
N Natural Gas
Features
10 Feature Level
30 Feature Level
Unit Size
30 Range (30")
36 Range (36")
48 Range (48")
10 16022882 Rev. 0 ©2004 Maytag Services
General Information
Rating Label
Model numbers are recorded on the rating label. Rating
label is located on the rear left side of the interrior top
burner box (remove the top burner grates and bowls), or
on the right side of the burner box on some six burner
models. Before ordering parts, write down the correct
model and serial number from rating label. This avoids
incorrect shipments and delays. Please refer to parts
reference material when ordering replacement parts.
Functional Operation
The glow bar system is completely reliant upon
electricity. When the oven control is turned on, 120 VAC
is provided to the glow bar ignitor and the gas valve
circuit. The high resistances of the glow bar limits the
current flow through the ignitor/gas valve. Continual
current flow through the circuit causes the glow bar
ignitor to glow brighter and the resistance of the ignitor
decreases, which increases the current flow through the
ignitor/gas valve circuit. This increases the amount of
heat generated by the heater, which causes the bi-metal
to bend.
At a point the ignitor resistance will have increased to
approximately 3.5 amps of current flow through the
ignitor/gas valve circuit. In approximately 45 seconds the
glow bar ignitor temperature will have increased to
approximately 2650°F. the voltage drop across the gas
valve terminals will have increased to about 3 VAC, which
will indicate enough current to flow to provide enough
bi-metal heat to cause the gas valve to open providing
gas flow to the oven burner the heat from the glow bar
ignites the gas. The sensing element of the oven control
then cycles contacts within the oven control, opening and
closing to cycle the glow bar, safety valve, and burner to
maintain the desired temperature.
NOTE: This system cannot operate without electricity.
The primary components of this ignition system are:
electronic control, ignitor, and safety valve. These
components are all wired in series and although the oven
control and glow bar require 120 VAC, 60 Hz. The oven
valve operates on approximately 3 volts.
Therefore, 120 VAC should never be applied directly to
the oven valve terminals. The glow bar is the power
source for the oven valve.
©2004 Maytag Services 16022882 Rev. 0 11
General Information
Specifications
Refer to individual Technical Sheet for information
regarding specifications.
Model Identification
Complete registration card and promptly return. If
registration card is missing:
• For Jenn-Air product call 1-800-536-6247 or visit the
Web Site at www.jennair.com
• For product in Canada call 1-866-587-2002 or visit the
Web Sites at www.jennair.com
When contacting provide product information located on
rating plate. Record the following:
Model Number: ___________________
Manufacturing Number: ___________________
Serial or S/N Number: ___________________
Date of purchase: ___________________
Dealer’s name and address: ___________________
Service
Keep a copy of sales receipt for future reference or in
case warranty service is required. To locate an authorized
servicer:
• For Jenn-Air product call 1-800-462-9824 or visit the
Web Site at www.jennair.com
• For product in Canada call 1-866-587-2002 or visit the
Web Sites at www.jennair.com
Warranty service must be performed by an authorized
servicer. We also recommend contacting an authorized
servicer, if service is required after warranty expires.
Parts and Accessories
Purchase replacement parts and accessories over the
phone. To order accessories for your product call:
• For Jenn-Air product call 1-800-462-9824 or visit the
Web Site at www.jennair.com
• For product in Canada call 1-866-587-2002 or visit the
Web Sites at www.jennair.com
Extended Service Plan
We offer long-term service protection for this new oven.
• Dependability PlusSM Extended Service Plan is
specially designed to supplement Jenn-Air’s strong
warranty. This plan covers parts, labor, and travel
charges.
Call 1-800-925-2020 for information.
12 16022882 Rev. 0 ©2004 Maytag Services
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