JCM Star X Instruction Manual

Download

Page 1

Star X

INSTRUCTION MANUAL

JCM

Page 2

CONTENTS

Introduction .......................................................................................................................... 3

Measurements & Lever Use ................................................................................................. 4

Seating System Components ..............................................................................................5

Important Safety Advice ....................................................................................................... 6

Important Safety Advice -(Accessories) ............................................................................... 7

Important - Chest Harness Adjustment ...............................................................................8

Important - Lap Strap Safety ................................................................................................9

Adjustment Points Underneath Seat .................................................................................. 10

Mount and Removal of Back Legs .....................................................................................10

Head Rest Adjustment ....................................................................................................... 11

Multi Height Base - Mount & Removal .............................................................................. 12

Raising & Lowering the Star on a Base .............................................................................13

Footplate Adjustment ......................................................................................................... 14

Adjusting Leg Length ......................................................................................................... 15

Adjusting Seat Depth .........................................................................................................15

Adjusting The Tilt In Space ................................................................................................16

Setting the Seat Supports .................................................................................................. 17

Hip Pads & Flexi Lap Strap Adjustment ............................................................................18

Back & Lateral Support Adjustment ...................................................................................19

Adjusting Arm Height & Angle ........................................................................................... 20

Fitting the Tray / Operating the Brakes .............................................................................. 21

Cleaning & Care .............................................................................................................22

General Maintenance .....................................................................................................22

Servicing via Approved Repairer ...................................................................................23

Service Record Log .......................................................................................................24

Warranty .........................................................................................................................25

Inspecting & Reissuing of Equipment ...........................................................................26

Page 3

The Star X is designed to provide comfort and postural support. The system is available in two sizes to suit children between the ages of 1 - 8 years approximately. The seating system is not intended for those who have significant athetosis.

This instruction manual contains very important information about the Star X seating system, how to use it safely and obtain the best results from it. Please read all the information contained in this manual before using the chair and retain for future reference. Ensure everyone using the equipment is aware of the contents of this manual and understands

how to use the equipment safely.

These instructions provide guidance on the adjustments for professionals, but they also

give information on how the equipment should be safely used, maintained, checked, and

correctly assembled by anyone who uses the seating system.

In every case the equipment should be supplied via qualified professionals who will have

adjusted the equipment, checked its compliance and tested it appropriately.

The seating system should only ever be adjusted by qualified professionals and persons that are suitably trained. For further information please do not hesitate to contact us - all

contact details are on the back cover of the manual.

Thank you for purchasing our product, we

hope you enjoy your new seating system.

Introduction

Page 4

Measurements & Lever Use

MEASUREMENTS (cm)

SIZE 1 SIZE 2

MIN MAX MIN MAX

A Seat Depth 20 30 25 35 B Top of Seat to Footplate 13 30 13 35 C Seat to Top of Back 33 39 36.5 42.5 D Seat to Floor-Without Base 27 34 32 39 D Seat to Floor-5 Star Base 52 66 52 66 D Seat to Floor-Multi Height & Tilt Base 32 54 32 54 E Seat Width (between hip pads) 17.5 35.5 21 40.5 F Tilt/Prone 5 Star Base 0° -25° 0° -25° F Tilt/Prone Multi Height & Tilt Base 10° -20° 10° -20°

Max user weight

40kg 60kgs

BASE FOOTPRINTS

width & length (cm)

W L

Without base

36 42.5

5 Star Base

63 63

Multi Height & Tilt Base

54 72

Base LengthBase Width

Effective Operation of Lock Levers

Never remove these levers entirely as this will prevent you from being able to perform adjustments in the future.

To Use:

Turn the lever handle clockwise to tighten or anti clockwise to un-tighten.

When an Obstruction is Met:

Pull the handle of the lever outwards, towards you (A). This disables the function of the lever.

Continue to hold the lever out and reposition the lever handle in a suitable position past the obstruction.

Release the handle to re-engage the lever function (B) and continue to tighten or untighten in the normal way.

Repeat this procedure in areas where adjustment is restricted due to an obstruction.

•

Page 5

A Headrest

B Push Handle

C Back Rest

D Lateral Supports

E Arm Rests

F Hip Pads

G Shaped Seat - Pommel Section

H Footrest

I 5 Star Base

J Castor

K Arm Angle Adjustment Lever

L Height Adjustment Paddle for 5 Star Base

Example of Star X without base, mounted on castors.

Seating System Components

Page 6

Ensure all adjustment mechanisms are secure and in place before operation. If it is likely that the hand-wheels will be repeatedly loosened, JCM can supply allen key bolts as an alternative. We strongly recommend this if there is a danger from those in the vicinity of the user.

All postural support straps and harnesses should be in place and properly adjusted to the user, prior to usage of any kind (see pages 8 & 9).

Whilst the seating system is stable on a 5-degree slope, even in its most upright position, it is not intended to be used in this manner. It is however, intended to be used on a level flat floor, where movement is confined to a single room. For safety ALWAYS return the product to a neutral position before moving (lower in height, level the seat, ensure the back is upright etc).

Heavy items on the tray will affect stability. The fitting of anything other than the standard JCM tray may substantially affect the stability of the seating system and should therefore be checked before issue.

If at any time it is noted that areas of the users skin remain reddened after being out of the seating system for around 10 minutes, urgently contact the qualified professional who performed the hand over of the equipment. This may be a sign of excessive pressure being exerted by the seating. This might occur in the initial use of a new seat where further adjustment may be required, where the user has been badly placed, grown or where an underlying medical problem exists. Review may be necessary in such cases.

After completing any alterations ENSURE all nuts, bolts, knobs, hand wheels and other fixings are securely tightened and in position, and that they are regularly checked as part of the maintenance of the chair. Never over adjust or over tighten moving parts.

Keep all products away from excessive sources of heat, cigarettes and naked flames.

If you suspect that the system may be faulty, cease use of the equipment straight away and immediately contact the organization who supplied the system. (JCMs contact information can be found on the back cover).

The equipment will be labelled with important information. NEVER REMOVE these information labels or allow them to be defaced, overlaid or altered.

All modifications, adjustments, reconditioning, repairs, disposal, and servicing of the seating unit must ONLY be carried out by the agencies who supplied the equipment (see pages 22-23).

•

Important Safety Advice

We at JCM are committed to producing products of the highest standard. All of our products fulfil the essential safety and environmental requirements as defined in the European Directives. However, improper use of the products will potentially put the users at risk and therefore JCM strongly suggest that the following information is strictly adhered to at all times.

Throughout the manual there are important points to note identified by the symbol:

Page 7

Important Safety Advice -(Accessories)

Moore Head Support

Should only be adjusted by a therapist or competent person who understands the product

and its principals. The prongs on the head support should never be tight around the head.

Check that the prongs are NOT set near the eyes or infringe behind the ears. The foam covering the prongs should be inspected regularly and replaced if damaged.

Multi Adjustable Head support

Wings on the head support are ideally set at 45 degrees. Do NOT bring the wings in tight to

the head. Ensure that the head support is set in such away that the child cannot loop their

head around the wings and get stuck.

Flexi-Supports and Lateral Supports

Ensure the straps do not infringe on any feeding tubes the child may have.

Pommel

The pommel is designed to abduct the users knees to help keep the hips in a good position.

Do NOT use the pommel as a way of holding the user in the seat. Remove the pommel

when transferring the user in and out of the seat (not required for Star X Series.)

Knee Blocks

Knee blocks are designed to abduct the knees and keep the hips in a good position. The

pelvis should always be well positioned and the lap strap fastened before fitting the knee

blocks. Do NOT use knee blocks without fixing the users feet with foot sandals or straps.

If the user extends in the chair this may injure the knee. Never use knee blocks unless you

are familiar with the user and know the condition of their hips. If the user has any known

medical problem, relating to their hips, consult with a therapist.

Foot Sandals and Straps

Should only be fixed when the user is wearing shoes or boots.

Tray

Do NOT use the tray as a way of securing children in a chair always ensure that the lap

strap and any other straps supplied are used. Ensure that the tray clips are secure on both

sides of the tray. If the tray is damaged, ensure that this will not be a hazard to the user.

Never leave hot items on the tray while children are unattended.

Page 8

If there is any possible chance of the child getting the straps caught around their neck, REMOVE THE HARNESS IMMEDIATELY.

Important - Chest Harness Adjustment

GREAT CARE should be taken when fitting

a chest harness and the following points

should always be followed:

The straps on the harness should never be allowed to move close to or in any way cause an obstruction to the childs neck.

The straps should never be fitted too tightly and should be clear from any obstruction.

The cross strap on the chest harness should always be adjusted prior to use to ensure that it is no higher than the middle of the users chest.

A lap strap should always be fitted if a harness is being used to ensure the child cannot slide down onto the cross strap.

Always ensure that the belts offer your child both comfort and support. If the childs clothing has been adjusted (i.e. a jumper removed) the straps should be readjusted accordingly.

Fixing Onto Chair

The straps at the top of the harness should be

attached to the back frame of the chair. The

straps at the bottom of the harness should be

attached to the back of the seat frame.

Fastening of Belts

Feed the fabric belt through the buckle on the strap.

The belts should be pulled through enough to suitably support your child whilst still being comfortable.

When this has been achieved the buckle should be snapped closed to secure the strap in place.

•

The same precautions highlighted here should be adhered to when using any form of

trunk supports or flexi supports with straps.

Page 9

Important - Lap Strap Safety

Incorrect fitting of lap straps can put the user at serious risk. When using lap

straps we recommend the following points should always be adhered to:

Lap straps must always be fitted at 45 degrees to the pelvis of the user.

Always check that the child’s pelvis is symmetrical and positioned securely at the back of the seat.

Always ensure that the lap straps and chest harness hold the child securely and are comfortable. Ensure they provide a snug fit, a simple rule of thumb is to allow two fingers to be inserted between the belt and the childs body.

Never leave a child in a chair unattended without the lap strap being fastened.

A lap strap should always be fitted if a harness is being used.

When altering the angle between the seat and the back of the chair always re-adjust the chest harness and lap strap accordingly to ensure all safety recommendations are followed.

Harness and Lap Strap Positioning

This diagram shows the recommended positioning of the chest harness and lap straps:

•

Chest

Harness

Fitting

Lap Strap

Fitting

Lap Strap

Fitting

The cross

strap on the

chest harness

must be fitted

no higher than

the sternum (mid chest).

All straps &

harnesses

must be

securely

fitted to the

back of the

chair.

Second fixing for four-point lap strap

Page 10

Always ensure that the legs are securely fastened onto the seat frame before using the chair.

Mount and Removal of Back Legs

Removal of the Back Legs

To perform this operation place the chair upside down to allow easier access to the adjustment area. You should use a 10mm spanner and a 4mm allen key for this procedure.

Loosen the screws (A) located either side of bar, with the allen key, (using the spanner if needed). Once loose, the legs are ready to be removed.

Slide the legs away from the frame.

•

Remounting of Legs

Reverse the removal operation, slotting the back legs into the bar on the seat frame (B).

Securely tighten bolts (A) with the allen key and spanner ensuring that the legs are held firmly in place.

•

Adjustment Points Underneath Seat

Back leg fixing point

Hip pad adjustment points

Seat depth adjustment levers

Fixing pins (used for mounting to base)

Seat cover attachment

Page 11

Head Rest Adjustment

Adjusting the Headrest Height

Lever (B) is used to position and lock the headrest at the required height to suit your child. Loosen this lever by turning it anti-clockwise.

Manually position the head rest into the desired vertical position.

When a position of comfort and support is found, the head rest should be secured in place by tightening the lever, turning clockwise until suitably fixed.

•

Adjusting the Head Rest Position

Levers (A) should be operated together to achieve the desired head positioning of the user. Loosen the levers by turning anti-clockwise.

Once loose, the head support angle, vertical and horizontal position can all be manually adjusted to suit your child.

When the desired position has been achieved the head support should be locked into place by tightening both of the levers, turning them clockwise until secure.

Levers (A) can also be used together to remove the headrest and completely turn it around to offer a greater range of adjustment.

•

Page 12

Always check that the levers are securely locked back into place to avoid

the possibility of the Star chair becoming loose from the multi height base.

Multi Height Base - Mount & Removal

It is recommended that the chair is positioned on a level surface to perform this operation.

Removal of Chair from the Multi Height Base

(A) highlights the lever which is used to locate the chair on its multi height base. (There is one lever on each side of the frame which locks onto the location pins in the seat frame).

To remove the chair from its base both levers (A) should be untightened to free the seat pins (C).

Once the levers have been untightened the chair should be free to be removed from its base.

Vertically lift the seat frame up and away from the base.

•

Replacing the Seat onto the Multi Height Base

Once again ensure levers (A) are untightened. Lower the chair, lining the protruding steel seat pins (C) with the location holes on the base frame. (B) highlights the location hole (duplicated on the other side of the chair.)

The pins should easily slide into the location holes and ensure a secure fit between the two components.

Once the seat has been located on the base the user should tighten levers (A) to secure the pins in place.

•

Never attempt this operation with the user seated in the chair.

Page 13

Raising & Lowering the Star on a Base

Raising & Lowering - Multi Height Base

Paddle (A) enables you to raise or lower the chair whilst on its multi height base.

Gently press the pedal and pull or push the chair to the desired height, releasing the pedal to lock.

Please note that the chair is designed to adjust while a user is sitting in the chair. If you need to adjust height down, without the user in the seat, you may need assistance pushing down on the seat.

The pedal does not need excessive force to activate the mechanism.

•

Raising & Lowering - 5 Star Base

Hinge paddle (B) vertically up towards the seat to release the mechanism and raise the chair - it may be necessary to assist the lift manually if there is weight in the chair.

To lower the chair simply hinge the paddle up as before and push the chair manually down, releasing the paddle when the desired position has been found. If weight is loaded to the chair it will not be necessary to assist when lowering.

The chair can be secured in any position within this range to suit the user and activity.

•

Page 14

Footplate Adjustment

Adjusting Footplate Height

Levers (A) allow the operator to position the footplate and cater for the leg length of the user.

Loosen levers (A) by turning them anti-clockwise.

Manually slide the footplate up and down the legs.

Once a suitable position has been acquired, lock into place by re-tightening the levers.

Adjusting Footplate Angle

The angle the footplate sits at when in use can be set using bolt (B).

Simply screw the bolt (using an allen key) clockwise or anticlockwise to raise or lower the footplate.

The footplate will remain in the set position until further adjustment. Never remove the bolt entirely as this will stop you from being able to set the angle of the footplate.

Flip-Away Footplate Motion

To flip the footplate away when transferring the child to the chair.

Hinge the footplate upwards (C) with your hands until it stays in the vertical position.

When the footplate is once again required you should gently ease it back down into position.

•

Page 15

Adjusting Leg Length

The leg length of your Star X can be adjusted by 4 inches to provide a height allowance when the chair is used without a multi height base or if you wish to lower the footplate for a user with longer legs.

To lengthen: press button (A) into the frame, this should unlock the leg in its frame and allow you to slide the leg up or down within its chamber.

Their are four holes (B) which act as locator for the leg and you should ensure that the leg button has securely located into the desired hole before operating the chair.

•

It is possible to adjust the seat depth of your chair by simply extending the back outwards to maximise the seat board available.

Loosen both levers (A) (there is one either side of the chair).

Slide the seat along the frame by pulling equally from the rear of the back seat section.

When a suitable seat depth has been acquired the back should be locked into position by tightening the levers (turning clockwise).

•

Adjusting Seat Depth

Page 16

Adjusting Tilt Position - Multi Height Base

The Star X offers a range of tilt when the chair is located upon its multi height base. Always ensure that the weight of the chair and the user are supported when adjusting the tilt.

The chair can be operated at any point within the tilt range and the arms can be adjusted to provide suitable tray positioning. The chair can be tilted to 30 degrees recline to assist with positioning and support. To adjust the tilt:

Depress lever (A) and manually tilt the chair to the desired position whilst supporting the chair by the handle at the top.

Once a suitable position of tilt has been achieved, release the lever to lock the seat into place.

•

Adjusting The Tilt In Space

Adjusting Tilt Position 5 Star Base

Loosen lock lever (B) by turning anti-clockwise.

Tilt the chair into the desired position.

Securely tighten the lock lever (B) by turning clockwise.

•

Page 17

Abduction Pads

Pull back the seat cover (it is attached with velcro to the underside of the seat) to reveal the supports beneath.

Adjust the abduction pads (A), by simply lifting them up from the velcro fastening and repositioning them in the desired location to give enhanced comfort and support.

Built-in Pommel

(Bolts (B) are found directly beneath the pommel on the underside of the seat)

Loosen the two bolts (B) by turning them anti-clockwise using the allen key provided.

Reposition the pommel in the desired location to provide comfort and support to the user.

Finally secure the pommel in place by tightening the bolts.

•

Setting the Seat Supports

Page 18

Upon adjustment

NEVER remove the bolts entirely.

Hip Pads & Flexi Lap Strap Adjustment

Adjusting the Position of the Hip Pads

Loosen the two bolts (A) on the underside of the seat by turning them anti-clockwise using the allen key provided. Do not remove bolts entirely.

When the bolts are suitably loose the hip pads (B) are free to be manually moved into position.

When the pads are suitably supporting the user simply re-tighten bolts (A) to secure the pads in place.

•

Adjusting the Flexible Lap Straps

(C) highlights the plastic clip used to adjust and lock the flexible lateral strap into position. Pull open the clip and feed the fabric belt through the buckle.

The belt should be pulled through enough to suitably support your child, when this has been achieved the buckle should be snapped closed to secure the belt into position.

•

View from underneath chair at the bottom

of the hip pads.

Page 19

Adjusting Height & Width of Lateral Supports

Adjusting the Height of

the Back Support

Levers (C) are used to adjust

the height position of the back

support. This adjustment is

provided to cater for growth in

the child and allows for 100mm

of adjustment.

Loosen both levers (C) by turning them gently in the anticlockwise direction (do not remove the levers entirely.)

Once loose the back can be manually adjusted to the desired position by lifting or lowering it within the slots provided (D).

Lock the back into place by retightening levers (C), (turning clockwise).

•

Turn both hand wheels (A) anti-clockwise, enough to allow for free movement.

Adjust the lateral supports vertically or horizontally until the required position has been achieved, enabling the user to sit in a position offering both comfort and support.

Lock the supports into place by re-tightening the hand wheels (turning clockwise).

•

Additional Strapping

(B) - This slot has been provided

to allow for additional strapping to be used if required.

Back & Lateral Support Adjustment

Page 20

Adjusting Arm Height & Angle

Adjusting Arm Height

(A) highlights the lever which is used to adjust the height of the arms and therefore in turn the height of the tray.

Loosen lever (A) by turning it in an anticlockwise direction, this will enable the arm to be manually slid up or down within its location bracket.

When a suitable position has been acquired, lock the arm into place by tightening the lever, turning in the clockwise direction.

Adjusting Arm Angle

The arms fitted to your Star X chair can be altered to sit throughout an angle range, enabling

the user to level their tray no matter what tilt the chair is secured at.

Loosen lever (B) by turning it anti-clockwise.

Once loose, the arm can be manually adjusted throughout a range of angles to a suitable position and then locked off.

When the desired location has been acquired tighten the lever by turning clockwise.

•

Always ensure that the arms of the chair are secure.

Page 21

Always apply the brakes while the chair is stationary.

Lower the tray onto the arms ensuring that the rails on the underside of the tray secure on the outer edge of the chair arms.

Lever (A) should then be rotated clockwise to lock underneath the arm on both sides of the tray to ensure the tray is securely fitted.

•

Fitting the Tray / Operating the Brakes

Applying Brakes (Only applies when

the Star is mounted to a base)

Depress lever (B) with your foot. To secure the chair in place you should suppress all the brakes fitted to the wheels on the base.

Releasing Brakes

To release the brakes you should flick the levers up using the top of your foot. When all brakes are released the chair will be free to travel in any direction.

Always ensure that the arms are fixed in position and the tray is secure before leaving the user unattended. Never leave anything hot on the tray while the client is unattended.

Page 22

Castors Lift base and check each wheel to ensure it is not damaged, loose or worn.•

Brakes

Removing any grease or dirt that has built up on the wheels, check that the brakes stop the wheels rotating. Check they are securely fixed in place & that there are no signs of damage or wear & tear.

•

Pushing Handles

Ensure handles are functioning correctly. Check there are no signs of damage or wear and tear. Ensure push handle grips are secure.

•

Seat Tilt In Space Mechanism

With the tilt lock released check for free movement with no signs of damage or wear to the mechanism, lever or cables. Tighten the lock and ensure it holds the seat angle.

•

Base Height Adjustment

With the seat unloaded, press the lever & ensure it moves freely to the maximum height. Place the appropriate maximum load (40, 60, 80 or 100kgs) and, over a period of time (approx 10 - 15 minutes), check that there is no creep (lowering) of the seat. If it is not practical to perform this test, as a minimum requirement, immediately following the maintenance check, the static position of the seat should be monitored whilst a user is positioned in the system. With the load on, press the lever & ensure the seat travels freely to the lowest position.

•

Seat / Backrest Upholstery

Check the attachment points of the seat and backrest upholstery are tight. Check for worn covering. Rough worn upholstery can cause discomfort, would be difficult to keep hygienically clean, and may cause skin irritation.

•

Interface

Check there are no signs of damage or wear and tear. Ensure the function secures the seating unit properly.

•

Frame

With correct maintenance the frame should provide at least 5 years trouble free use but, depending on conditions of use, wear will occur and a thorough inspection is recommended.

Check all metal parts to ensure there are no signs of damage or wear and tear, paying particular attention to adjustable or moving parts.

Check there are no signs of failure in joints and welds. Check tightness & security of all fixings, bolts, nuts, spring loaded pegs, & other fitments. Check for signs of fatigue wears, replace parts that show signs of wear or repeatedly

becoming loose. ANCHOR POINTS (where applicable) for transportation must be checked to ensure

security, check there are no signs of damage, wear and tear or failure.

•

Fixtures

Check arm pads and headrest and replace if worn.•

General maintenance should be carried out by a competent, professional person who is well informed on how to use the equipment (see warranty - page 25) if there is no such person available or a more thorough check is needed, a service via an approved repairer (see opposite) should be booked. The person who carries out the maintenance check or service should always fill out the service history log record (page 24) in order to ensure the warranty remains valid.

As documented opposite, the degree of maintenance required is dependant on various factors relating to the use of the product. In addition to the specific functional adjustment warnings specified in this manual, it should be ensured that a thorough inspection of the following should be completed at no greater than 6

month intervals: (Points listed here are generic across the JCM range and do not apply to all products).

Cleaning & Care

We recommend the following points for successful cleaning of your equipment. (It is possible that some surface wrinkling may occur following these processes)

Fabric Upholstery Care

Refer to JCMs fabric cleaning guide which can be found on their website

www.jcmseating.co.uk

Do not use bleach, acidic, solvent, abrasive, biological or phenolic based cleaners.

Metal Framework

If all upholstery is removed the metal framework can be cleaned with hot soapy water and detergent or it can be steam cleaned. (Labelling may need to be replaced following steam cleaning). Ensure that the framework is thoroughly dried after cleaning. Always ensure that any moving or adjustable parts are re-lubricated.

•

General Maintenance

Page 23

Servicing via Approved Repairer

What should be completed during a service?

A service is a comprehensive combination of inspection, maintenance and repair or replacement of worn, faulty or missing components. The growth and any changes of the occupants needs since the original assessment is taken into account when performing the service. This is in contrast to general maintenance (opposite), where only straightforward checks, inspections and adjustments take place and primary services are planned.

What happens if a fault is found?

If any faults are found that could prove to be a risk to either the user or the operator then all

use of the equipment should be ceased immediately until the product has been repaired.

Who should carry out the service?

It is stressed that only a JCM approved repairer or a person with competent training of a Class 1 medical device should carry out this work. Any modifications must not be carried out without prior agreement of JCM Seating Solutions Ltd. It must be understood that unauthorised modifications may pose a risk to all users and

attendants, as well as potentially invalidate the warranty.

Any new parts required should be genuine JCM Seating Solutions Ltd. approved parts, fitted to JCM specifications.

Frequency of Service

JCM recommend that a service of this product is completed once every 6 months as a minimum. However, the frequency of inspection and service must be altered depending

upon the severity of use. If the system is used in any of the following ways then the use

could be said to be fairly heavy and constant. Therefore we would recommend the service

interval be reduced to once every three months;

Daily for around 8 to 10 hours. Weekly for at least 6 days out of 7. Monthly for at least 11 months a year. By an active user or somebody who is very active voluntarily or involuntarily. By a user who is above 80% of the maximum user weight recommended. Transported in a moving vehicle twice or more in a day.

If the usage exceeds the amount highlighted above it is possible that services every six

weeks or less might be needed.

How To Book A Service

JCM have specified technicians trained to service our products. If you would like JCM to service your chair or for further information please contact us on 01733 405830.

Alternatively, contact the person who issued you with the product.

•

Page 24

Date Service Performed Organisation Print Name & Sign

Service Record Log

Seating system serial number ___________________ Date delivered ______/______/______ Battery use by date ______/______/______

This log is an important record of usage and care of the product. It is a primary tool in predicting the need for further service and maintenance. It should be completed each time an inspection, service or any other significant manipulation has taken place.

JCM Seating

Solutions Ltd. will require proof of service for any warranty claims or orders.

Please contact JCM if additional log sheets are required.

Page 25

Warranty

IMPORTANT

JCM Seating Solutions Ltd. will not be held responsible for any damage or injury caused by incorrect use of this product. For any information or guidance on the use of this product please call our office who will put you through to your local representative or send you any additional information you may require.

Tel: 01733 405830

3 YEAR WARRANTY

Products manufactured by JCM are covered with a manufacturers 3 year warranty.

What it Covers

The warranty covers all aspects of product failure due to faulty workmanship or manufacturing.

Period of Cover

The period of the warranty runs for 3 years from the date that the product is dispatched.

The Work JCM is Obliged to Complete

JCM’s obligation under this warranty is to replace or repair any defective goods within the period of the warranty free of charge.

What the Warranty Does Not Cover

Items that are damaged or fail due to natural wear and tear, extreme usage, neglect or misuse. Accidental damage, modifications or repairs carried out by a third party unauthorized by JCM or non professional healthcare representative.

Customer Responsibility

To ensure the warranty remains valid, customers are advised that servicing, maintenance and re-issuing guidelines must be followed and documented as stated in the manual.

JCM will require proof of service (see opposite) for any warranty claims or orders.

When making a claim JCM reserve the right to inspect the product and all necessary documentation.

Only valid for products purchased after 1st April 2006. Applies only to products exclusively manufactured by JCM.

•

YEAR

3 YEAR WARRANTY

Page 26

Most JCM Seating Solutions Ltd. products are individually assessed for a client prior to issue. They are handed over in a controlled way to ensure optimum fit and specification, checks are completed and any additional individual verbal instructions given. We therefore

recommend the following points are adhered to prior to any re-issue of equipment:

Cleaning

Follow a rigorous process of cleaning in order to decontaminate the product and eliminate the chance of cross infection.

Assessment of Fabrics / Foams

Carefully asses the condition of fabrics and foams in the seating product, and have these replaced partially or even completely if need be. In severe cases if the chassis is worn and the seating in poor condition it may be necessary to have the product refurbished by the manufacturer. In very severe cases if the chassis is badly worn and the seating in very poor condition then the product should be decommissioned and disposed of.

Electrical and Electronic Equipment Decomissioning

If your product is set up with an electrical function you should always contact JCM or your authorised representative for de-comissioning information.

Appropriateness of Equipment

Check that the equipment supplied is appropriate for the needs of the user taking age, weight, ability, diagnosis, and any other important factors into account. For instance, JCM Seating Solutions Ltd. products may not be suitable for persons with severe challenging patterns of behaviour. Also ensure safe specified limits for use are not exceeded by the new user. Your sales representative can advise on the suitability of the equipment.

Manuals and Records

Ensure this instruction manual and any additional manuals for the seating unit are handed over to the new user with the equipment and ensure the servicing log history is up to date. Records on the new user must be updated to maintain traceability.

Inspection

The equipment should have a rigorous inspection prior to the reissue, to include the points covered in the six monthly routine check, regardless of if the checks were recently completed. The equipment should be free of excessive wear or distortion in any aspect of its main construction or accessories.

Condition

Wheels, tyres and brakes must be in good working condition, properly adjusted and inflated as appropriate.

•

Accessories

Check all accessories carefully for damage and potential shortcomings which may pose a risk to the user.

Function

Ensure that all the functions of the chair are working correctly e.g. tilt in space, height adjustment, back recline, folding etc.

Fixings

Check that any knobs, hand wheels, nuts, bolts, levers and fixings are in good condition and fitted in place securely.

Modifications

Any special modifications, adaptations, alterations or other such procedures including added accessories may require review. If they are found inappropriate, remedial action (if considered safe and practical) should be taken to reverse them if possible.

Labelling

Any labelling specific to the previous user should be removed and replaced with labelling specific to the new user.

Adjustment

Adjustment of the equipment to the new user must be carried out by suitably qualified and experienced professionals. These adjustments along with the other appropriate checks and tests should be completed with the owners knowledge and agreement.

Hand Over

Competent handing over of the equipment to the new user or attendant must include proper training and advice in safe use, particularly regarding transportation issues.

Packaging

Always ensure that the chair is packaged correctly before delivery.

•

Inspecting & Reissuing of Equipment

Page 27

Accessories

Check all accessories carefully for damage and potential shortcomings which may pose a risk to the user.

Function

Ensure that all the functions of the chair are working correctly e.g. tilt in space, height adjustment, back recline, folding etc.

Fixings

Check that any knobs, hand wheels, nuts, bolts, levers and fixings are in good condition and fitted in place securely.

Modifications

Labelling

Any labelling specific to the previous user should be removed and replaced with labelling specific to the new user.

Adjustment

Hand Over

Competent handing over of the equipment to the new user or attendant must include proper training and advice in safe use, particularly regarding transportation issues.

Packaging

Always ensure that the chair is packaged correctly before delivery.

•

Page 28

JCM

www.jcmseating.co.uk

Q.A.60 (Jan 2007)

15 -18 Maxwell Road,

Woodston Industrial Estate,

Peterborough,

Cambridgeshire

PE2 7HU

Tel: 01733 405830 Fax: 01733 405838

Email: enquiries@jcmseating.co.uk

design For living

JCM Star X Instruction Manual

Specifications and Main Features

Frequently Asked Questions

User Manual