JCM Neptune Instruction Manual
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Neptune
INSTRUCTION MANUAL
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This instruction manual contains very important information about the Neptune seating system, how to
use it safely and obtain the best results from it. Please read all the information contained in this manual
before using the chair and retain for future reference. Ensure everyone using the equipment is aware of
the contents of this manual and understands how to use the equipment safely.
These instructions provide guidance on the adjustments for professionals, but they also give information
on how the equipment should be safely used, maintained, checked, and correctly assembled by anyone
who uses the seating system.
In every case the equipment should be supplied via qualified professionals who will have adjusted the
equipment, checked its compliance and tested it appropriately.
The seating system should only ever be adjusted by qualified professionals and persons that are
suitably trained. For further information please do not hesitate to contact us - all contact details are on
the back cover of the manual.
Thank you for purchasing our product, we
hope you enjoy your new seating system.
CONTENTS
Introduction ..................................................................................................................................................2
Measurements & Useful Info ........................................................................................................................3
Upholstery Information & Removal ..............................................................................................................3
IMPORTANT NOTE - Base Frames ..............................................................................................................3
Operation of Lock Levers .............................................................................................................................4
Seating System Components ......................................................................................................................4
Lever Use - Using Index Plungers ................................................................................................................5
Where to find the Serial No & Size Labels ...................................................................................................5
Operating Brakes (Indoor Base Frames) .....................................................................................................5
Important Safety Advice ...............................................................................................................................6
Important Safety Advice -(Accessories) .......................................................................................................7
Important - Neptune Lap Strap Fixing ..........................................................................................................7
Important - Chest Harness Adjustment .......................................................................................................8
Important - Lap Strap Safety ........................................................................................................................9
Adjusting Seat Depth .................................................................................................................................10
Back Angle Adjustment ............................................................................................................................10
Back Height Adjustment ...........................................................................................................................11
Sacral Pad Adjustment ..............................................................................................................................11
Fitting a Tray ...............................................................................................................................................12
Arm Rest Positioning ..................................................................................................................................12
Lateral Support Adjustment ......................................................................................................................13
Headrest Adjustment .................................................................................................................................13
Hip Pad Adjustment ...................................................................................................................................14
Pommel Adjustment ...................................................................................................................................14
Legrest, Footplate & Sandal Adjustment ...................................................................................................15
Cleaning & Care .........................................................................................................................................16
General Maintenance .................................................................................................................................16
Servicing via Approved Repairer ................................................................................................................17
Warranty .....................................................................................................................................................18
Service Record Log ....................................................................................................................................18
Inspecting & Reissuing of Equipment ........................................................................................................19
Introduction
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Measurements & Useful Info
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NEPTUNE (mm) SIZE 1 SIZE 2
Measurements Min Max Min Max
Seat Depth 200 325 325 450
Seat to Top Back 325 450 425 575
Width at Hips 165 325 265 425
Width at Chest 150 270 225 345
Seat to Footplate 130 290 260 420
Weight of Seating Unit 10kg 13kg
IMPORTANT NOTE - Base Frames
Upholstery Information & Removal
The Neptune chair has been designed to interface with a range of base frame
options.
If you have been supplied the seating system with a JCM base frame please
refer to the separate instruction manual relating to the specific base you have.
All of the upholstery is fitted with press studs or zips to enable you to remove or replace
as appropriate.
Second sets of covers are available to purchase directly from JCM. For cleaning and care
instructions please refer to our separate fabric brochure.
BASE FRAMES
Seat to Floor
Min | Max
Tilt
Angle
Prone
Angle
Compact Base 240 540 25° 15°
Multi Height and Tilt
Base 75mm Castors
325 785 25° 17°
Multi Height and Tilt
Base 100mm Castors
355 815 25° 17°
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Seating System Components
A. Lateral Supports
B. Hip Pads
C. Footrest
D. Castors (Compact base)
E. Compact Base
F. Tray Fixing Holes
G. Sacral Pad
H. Armrest
Operation of Lock Levers
Effective Operation of Lock Levers (Where Fitted)
A
B
Never remove these levers entirely as this
will prevent you from being able to perform
adjustments in the future.
• To use: Turn the lever handle clockwise to
tighten or anti clockwise to loosen.
• To use the lever when an obstruction is met:
Pull the handle of the lever outwards, towards
you (A). This disables the function of the lever.
• Continue to hold the lever out and reposition
the lever handle in a suitable position past the
obstruction.
• Release the handle to re-engage the lever
function (B) and continue to tighten or loosen
in the normal way.
• Repeat this procedure in areas where
adjustment is restricted due to an obstruction.
A
B
C
D
E
F
G
H
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Where to find the Serial Number Label
Serial Number
Located at the rear of the seat beneath
the seat cushion. (You will need to pull
the seat cushion up releasing it from
the poppers at either side)
Poppers
Using the Index Plungers (Locking Variety Only)
• To place the plungers in an open position - Pull out the plungers to maximum tension and turn them
through a half turn anti-clockwise (B). This places them in an open position (C).
LOCKED
TURN
OPEN
A
C
B
• To close - Turn
the plungers
a half turn
clockwise and
they should
snap back into a
locked position
(A).
Lever Use - Using Index Plungers
Operating Brakes (Indoor Base Frames)
Always apply the
brakes while the
chair is stationary.
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Applying Brakes
Depress lever (A) with your foot.
To secure the chair in place you
should suppress all the brakes
fitted to the wheels on the base.
Releasing Brakes
To release the brakes you should flick
lever (A) up using the top of your foot.
When all brakes are released the chair
will be free to travel in any direction.
A
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• Ensure all adjustment mechanisms are secure and in place before operation. If it is likely that the
hand-wheels will be repeatedly loosened, JCM can supply allen key bolts as an alternative. We
strongly recommend this if there is a danger from those in the vicinity of the user.
• After completing any alterations ENSURE all nuts, bolts, knobs, hand wheels and other fixings are
securely tightened and in position, and that they are regularly checked as part of the maintenance of
the chair. Never over adjust or over tighten moving parts.
• All postural support straps and harnesses should be in place and properly adjusted to the user, prior
to usage of any kind (see pages 8 & 9).
• When fitted to an indoor base frame the Neptune should always be positioned on a level, flat floor.
The Neptune chair can be moved between one working area and another. For safety ALWAYS return
the product to a neutral position and lower before moving (lower in height, level the seat, ensure
the back is upright etc). After the chair has been moved and during use the chair should be placed
in a static position with the brakes applied. Indoor base frames such as the compact base are
designed to be used inside, however it is acceptable to take these bases externally for a brief period
if transferring the chair from one indoor area to another.
• Heavy items on the tray will affect stability. The fitting of anything other than the standard JCM tray
may substantially affect the stability of the seating system and should therefore be checked before
issue.
• If at any time it is noted that areas of the users skin remain reddened after being out of the seating
system for around 10 minutes, urgently contact the qualified professional who performed the hand
over of the equipment. This may be a sign of excessive pressure being exerted by the seating. This
might occur in the initial use of a new seat where further adjustment may be required, where the
user has been badly placed, grown or where an underlying medical problem exists. Review may be
necessary in such cases
• Keep all products away from excessive sources of heat, cigarettes and naked flames.
• If you suspect that the system may be faulty, cease use of the equipment straight away and
immediately contact the organization who supplied the system. (JCMs contact information can be
found on the back cover).
• The equipment will be labelled with important information. NEVER REMOVE these information labels
or allow them to be defaced, overlaid or altered.
• All modifications, adjustments, reconditioning, repairs, disposal, and servicing of the seating unit
must ONLY be carried out by the agencies who supplied the equipment (see pages 16 and 17).
Important Safety Advice
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We at JCM are committed to producing products of the highest standard. All of our products
fulfil the essential safety and environmental requirements as defined in the European Directives.
However, improper use of the products will potentially put the users at risk and therefore JCM
strongly suggest that the following information is strictly adhered to at all times.
Throughout the manual there are important points to note identified by the symbol:
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