JCM Neptune Instruction Manual

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Neptune

INSTRUCTION MANUAL

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This instruction manual contains very important information about the Neptune seating system, how to
use it safely and obtain the best results from it. Please read all the information contained in this manual
before using the chair and retain for future reference. Ensure everyone using the equipment is aware of
the contents of this manual and understands how to use the equipment safely.

These instructions provide guidance on the adjustments for professionals, but they also give information
on how the equipment should be safely used, maintained, checked, and correctly assembled by anyone
who uses the seating system.

In every case the equipment should be supplied via qualified professionals who will have adjusted the
equipment, checked its compliance and tested it appropriately.

The seating system should only ever be adjusted by qualified professionals and persons that are
suitably trained. For further information please do not hesitate to contact us - all contact details are on
the back cover of the manual.

Thank you for purchasing our product, we

hope you enjoy your new seating system.

CONTENTS

Introduction ..................................................................................................................................................2

Measurements & Useful Info ........................................................................................................................3

Upholstery Information & Removal ..............................................................................................................3

IMPORTANT NOTE - Base Frames ..............................................................................................................3

Operation of Lock Levers .............................................................................................................................4

Seating System Components ......................................................................................................................4

Lever Use - Using Index Plungers ................................................................................................................5

Where to find the Serial No & Size Labels ...................................................................................................5

Operating Brakes (Indoor Base Frames) .....................................................................................................5

Important Safety Advice ...............................................................................................................................6

Important Safety Advice -(Accessories) .......................................................................................................7

Important - Neptune Lap Strap Fixing ..........................................................................................................7

Important - Chest Harness Adjustment .......................................................................................................8

Important - Lap Strap Safety ........................................................................................................................9

Adjusting Seat Depth .................................................................................................................................10

Back Angle Adjustment ............................................................................................................................10

Back Height Adjustment ...........................................................................................................................11

Sacral Pad Adjustment ..............................................................................................................................11

Fitting a Tray ...............................................................................................................................................12

Arm Rest Positioning ..................................................................................................................................12

Lateral Support Adjustment ......................................................................................................................13

Headrest Adjustment .................................................................................................................................13

Hip Pad Adjustment ...................................................................................................................................14

Pommel Adjustment ...................................................................................................................................14

Legrest, Footplate & Sandal Adjustment ...................................................................................................15

Cleaning & Care .........................................................................................................................................16

General Maintenance .................................................................................................................................16

Servicing via Approved Repairer ................................................................................................................17

Warranty .....................................................................................................................................................18

Service Record Log ....................................................................................................................................18

Inspecting & Reissuing of Equipment ........................................................................................................19

Introduction

3

Measurements & Useful Info

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NEPTUNE (mm) SIZE 1 SIZE 2

Measurements Min Max Min Max

Seat Depth 200 325 325 450

Seat to Top Back 325 450 425 575

Width at Hips 165 325 265 425

Width at Chest 150 270 225 345

Seat to Footplate 130 290 260 420

Weight of Seating Unit 10kg 13kg

IMPORTANT NOTE - Base Frames

Upholstery Information & Removal

The Neptune chair has been designed to interface with a range of base frame
options.

If you have been supplied the seating system with a JCM base frame please
refer to the separate instruction manual relating to the specific base you have.

All of the upholstery is fitted with press studs or zips to enable you to remove or replace
as appropriate.

Second sets of covers are available to purchase directly from JCM. For cleaning and care
instructions please refer to our separate fabric brochure.

BASE FRAMES

Seat to Floor

Min | Max

Tilt

Angle

Prone
Angle

Compact Base 240 540 25° 15°
Multi Height and Tilt

Base 75mm Castors

325 785 25° 17°

Multi Height and Tilt
Base 100mm Castors

355 815 25° 17°

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Seating System Components

A. Lateral Supports

B. Hip Pads

C. Footrest

D. Castors (Compact base)

E. Compact Base

F. Tray Fixing Holes

G. Sacral Pad

H. Armrest

Operation of Lock Levers

Effective Operation of Lock Levers (Where Fitted)

A

B

Never remove these levers entirely as this
will prevent you from being able to perform
adjustments in the future.

• To use: Turn the lever handle clockwise to

tighten or anti clockwise to loosen.

• To use the lever when an obstruction is met:

Pull the handle of the lever outwards, towards
you (A). This disables the function of the lever.

• Continue to hold the lever out and reposition
the lever handle in a suitable position past the
obstruction.

• Release the handle to re-engage the lever
function (B) and continue to tighten or loosen
in the normal way.

• Repeat this procedure in areas where
adjustment is restricted due to an obstruction.

A

B

C

D

E

F

G

H

5

Where to find the Serial Number Label

Serial Number

Located at the rear of the seat beneath
the seat cushion. (You will need to pull
the seat cushion up releasing it from
the poppers at either side)

Poppers

Using the Index Plungers (Locking Variety Only)

• To place the plungers in an open position - Pull out the plungers to maximum tension and turn them
through a half turn anti-clockwise (B). This places them in an open position (C).

LOCKED

TURN

OPEN

A

C

B

• To close - Turn
the plungers
a half turn
clockwise and
they should
snap back into a
locked position
(A).

Lever Use - Using Index Plungers

Operating Brakes (Indoor Base Frames)

Always apply the
brakes while the
chair is stationary.

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Applying Brakes

Depress lever (A) with your foot.
To secure the chair in place you
should suppress all the brakes
fitted to the wheels on the base.

Releasing Brakes

To release the brakes you should flick
lever (A) up using the top of your foot.
When all brakes are released the chair
will be free to travel in any direction.

A

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• Ensure all adjustment mechanisms are secure and in place before operation. If it is likely that the
hand-wheels will be repeatedly loosened, JCM can supply allen key bolts as an alternative. We
strongly recommend this if there is a danger from those in the vicinity of the user.

• After completing any alterations ENSURE all nuts, bolts, knobs, hand wheels and other fixings are
securely tightened and in position, and that they are regularly checked as part of the maintenance of
the chair. Never over adjust or over tighten moving parts.

• All postural support straps and harnesses should be in place and properly adjusted to the user, prior
to usage of any kind (see pages 8 & 9).

• When fitted to an indoor base frame the Neptune should always be positioned on a level, flat floor.
The Neptune chair can be moved between one working area and another. For safety ALWAYS return
the product to a neutral position and lower before moving (lower in height, level the seat, ensure
the back is upright etc). After the chair has been moved and during use the chair should be placed
in a static position with the brakes applied. Indoor base frames such as the compact base are
designed to be used inside, however it is acceptable to take these bases externally for a brief period
if transferring the chair from one indoor area to another.

• Heavy items on the tray will affect stability. The fitting of anything other than the standard JCM tray
may substantially affect the stability of the seating system and should therefore be checked before
issue.

• If at any time it is noted that areas of the users skin remain reddened after being out of the seating
system for around 10 minutes, urgently contact the qualified professional who performed the hand
over of the equipment. This may be a sign of excessive pressure being exerted by the seating. This
might occur in the initial use of a new seat where further adjustment may be required, where the
user has been badly placed, grown or where an underlying medical problem exists. Review may be
necessary in such cases

• Keep all products away from excessive sources of heat, cigarettes and naked flames.

• If you suspect that the system may be faulty, cease use of the equipment straight away and

immediately contact the organization who supplied the system. (JCMs contact information can be
found on the back cover).

• The equipment will be labelled with important information. NEVER REMOVE these information labels
or allow them to be defaced, overlaid or altered.

• All modifications, adjustments, reconditioning, repairs, disposal, and servicing of the seating unit
must ONLY be carried out by the agencies who supplied the equipment (see pages 16 and 17).

Important Safety Advice

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We at JCM are committed to producing products of the highest standard. All of our products
fulfil the essential safety and environmental requirements as defined in the European Directives.
However, improper use of the products will potentially put the users at risk and therefore JCM
strongly suggest that the following information is strictly adhered to at all times.

Throughout the manual there are important points to note identified by the symbol:

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7

Important Safety Advice -(Accessories)

Important - Neptune Lap Strap Fixing

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Multi Adjustable Head Support

Wings on the head support are ideally set at 45 degrees. Do NOT bring the wings in tight to the head.
Ensure that the head support is set in such a way that the child cannot loop their head around the wings
and get stuck.

Flexi-Supports and Lateral Supports

Ensure the straps do not infringe on any feeding tubes the child may have.

Pommel

The pommel is designed to abduct the users knees to help keep the hips in a good position. Do NOT
use the pommel as a way of holding the user in the seat. Remove the pommel when transferring the
user in and out of the seat (not required for contoured seats.)

Foot Sandals and Straps

Should only be fixed when the user is wearing shoes or boots.

Tray

Do NOT use the tray as a way of securing children in a chair always ensure that the lap strap and any
other straps supplied are used. Ensure that the tray clips are secure on both sides of the tray. If the tray
is damaged, ensure that this will not be a hazard to the user. Never leave hot items on the tray while
children are unattended.

The Neptune is fitted with buckles as standard which can be utilised for either 2 or 4 point lap belts.
The primary fittings (A) are loacted on either side at the back of the chair. The secondary fittings (B) are
located either side at the front on the underside of the chair.

A

B

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If there is any possible chance of the child getting the straps caught around

their neck, REMOVE THE HARNESS IMMEDIATELY.

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Important - Chest Harness Adjustment

GREAT CARE should be taken when
fitting a chest harness and the following
points should always be followed:

• The straps on the harness should never
be allowed to move close to or in any way
cause an obstruction to the childs neck.

• The straps should never be fitted too tightly
and should be clear from any obstruction.

• The sternum strap on the chest harness
should always be adjusted prior to use
to ensure that it is no higher than the
middle of the users chest.

• A lap strap should always be fitted if a
harness is being used to ensure the child
cannot slide down onto the sternum strap.

• Always ensure that the belts offer your child
both comfort and support. If the childs
clothing has been adjusted (i.e. a jumper
removed) the straps should be re-adjusted
accordingly.

Fixing Onto Chair

The straps at the top of the harness should
be attached to the back frame of the chair.
The Neptune comes with a fixing point
either side at the top back of the chair for
attachment of straps and harnesses.

The straps at the bottom of the harness should
be attached to the buckles located on the
underside of the back frame or an alternative
location buckle which enables a straight pull of
the lower strap.

Fastening of Belts

• Feed the fabric belt through the
buckle on the strap.

• The belts should be pulled through
enough to suitably support your
child whilst still being comfortable.

• When this has been achieved the
buckle should be snapped closed
to secure the strap in place.

!

The same precautions highlighted here should be adhered to when using any form of
trunk supports or flexi supports with straps.

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Important - Lap Strap Safety

Lap Strap Fitting
The angle that the hip belt is attached to the seating

system has a direct effect on the angle of pull on the
pelvis.

Considerations:

• A 60° angle of attachment to the seat rail positions
the hip belt anterior and inferior to the ASIS, which
reduces the tendency of the client with a posterior
pelvic tilt to slip underneath the belt.

• A higher angle of attachment of the primary straps
encourages a posterior pelvic tilt, which assists in
positioning clients with an anterior pelvic tilt.

• The secondary straps of a 4-point hip belt are
attached to the seat post between 45° and 90°
to hold the primary padded strap in place and to
prevent the belt from riding into the abdomen or
twisting.

• The angle of attachment may have to be
compromised in order to accommodate such
situations as wounds in the pelvic area, unstable
hip joints or gastric tubes.

Tightening the belt
Keep belt tightened at adjustment straps during fitting

and daily use to ensure correct pad placement. For
padded hip belts the pads are to be touching when
correctly tightened. For non-padded hip belts the

adjustment strap at the buckle should be approximately
3” (76mm) long. Education of the care giver is essential
for correct hip belt positioning.

Sizing
Measure hip width to determine the belt size required.

The suggested method for measuring hip width is from
trochanter to trochanter. If this is not possible, measure
from ASIS to ASIS and add a couple of inches. The
correct belt size for the individual has padding that
covers all of the bony prominences.

• Always check that the child’s pelvis is symmetrical
and positioned securely at the back of the seat.

• Always ensure that the lap straps and chest
harness hold the child securely and are
comfortable. Ensure they provide a snug fit, a
simple rule of thumb is to allow two fingers to be
inserted between the belt and the childs body.

• Never leave a child in a chair unattended without
the lap strap being fastened.

• A lap strap should always be fitted if a harness is
being used.

• When altering the angle between the seat and
the back of the chair always re-adjust the chest
harness and lap strap accordingly to ensure all
safety recommendations are followed.

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Chest

Harness

Fitting

The cross strap on

the chest harness

must be fitted no

higher than the

sternum (mid

chest).

All straps &
harnesses must
be securely
fitted to the
back of the
chair.

The chair comes with a fixing point either side at the top of the back
for attachment of straps and harnesses.

Incorrect fitting of lap straps can put the user at serious risk. When using lap straps we recommend
the following points should always be adhered to:

Harness and Lap Strap Positioning

This diagram shows the recommended positioning of the chest harness and lap straps:

Primary Lap
Strap Fitting

Primary Lap Strap

Fitting

Secondary lap
strap fitting (four­point lap strap)

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• Hinge open the levers (A) on both
sides of the chair and angle the back
to the desired position by pulling up
or pushing down bar (B).

• (The back will click into position as
you change the angle.)

• When the desired back angle has
been reached, hinge closed the
levers to secure the back in place.

Once you have adjusted the seat length, always ensure these points are firmly fixed and

are checked as part of maintenance of the chair.

When mounting the seating system
to a base for the first time, or when an
adjustment has been made to the size of
the system, a stability assessment should
be carried out prior to use of the equipment.

Always ensure that the back is secure and that the levers are tightened before using the

chair.

• Pull out plungers (A) located on both sides of the seat.

• Slide the seat in or out to change the length.

• Release the plungers and continue to slide until the

frame locks into place.

Tip

If increasing the seat depth it is best to stand at the rear of
the chair with the brakes applied and pull the back frame
towards you.

In return you should do the same whilst standing at the
front of the chair to reduce seat depth.

Adjusting Seat Depth

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!

!

A

A

B

Back Angle Adjustment

11

• Loosen the two hand wheels (A) on the

plastic back panel by half a turn*.

• Slide the plastic panel up or down to the
desired height.

• Tighten the two hand wheels securely to
fix the back in place.

*May be replaced with screws

requiring a 4mm Allen Key (supplied).

Pad Height

• Pull the cushioned pad away from the
framework.

• Loosen the allen key bolts (A) by
a half turn with a 4mm allen key
(supplied).

• Move the sacral plate up or down
within the adjustment slot.

• Once in place tighten bolts (A) to
secure.

Pad Angle Rotation /
Fore and Aft

• Loosen allen key bolts (B) on either
side of the chair and gently tilt the
pad up or down and move forward
or back to set the desired position
of the sacral pad.

• Once in place securely re-tighten
the allen key bolts.

A

B

A

Back Height Adjustment

Sacral Pad Adjustment

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Adjusting Arm Height

(A) highlights the button which is used to adjust the height of the
arms and therefore in turn the height of the tray.

• Keeping button (A) depressed, heighten or lower the arm
accordingly. Release the button to lock the arm in place.

Arm Rest Positioning

Always ensure that the arms of the chair are

secure before using the chair.

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B

The plunger (B) should pull out freely, if
resistance is felt ensure no weight is being

put through the arm rest.

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A

Adjusting Arm Angle

The arms fitted to your Neptune chair can be altered to
sit throughout an angle range, enabling the user to level
their tray no matter what tilt the chair is secured at.

• Pull plunger (B) outwards away from the arm.

• While holding the plunger open, tilt the arm up or

down to achieve the angle required.

• When a suitable position has been acquired, lock the
arm into place by releasing the plunger, ensuring it
fits securely back in place.

Fitting a Tray

Always ensure that the arms are fixed in position and the tray is secure before leaving

the user unattended. Never leave anything hot on the tray while the client is unattended.

!

• Line up the arms of the tray
with the holes on the arms
of the chair.

• Slide both arms of the tray
through the relevant holes
until the desired position is
reached.

• Secure the tray in place
on both sides via the hand
wheels at the side of the
chair arms. (Do not over­tighten)

• First check that both of the chair arms are positioned at the same height.

Tip - Use the tilt in space on the base frame to fine tune
the adjustment.

13

Headrest Adjustment

Always check that the headrest is secure and the wings are not tight around the head.

The headrest wings are ideally set at 45 degrees to the back.

!

Adjusting the Wing Angle

Adjustment point (A) allows you to move the wing position to
offer more side support to the head.

• Unzip the headrest cover at the back and loosen the
allen key bolts (A) using the 4mm allen key provided.

• Adjust the sides of the headrest into the desired
position.

• After desired position has been reached tighten the
bolts to secure in place.

Perform this for either side wing of the headrest.

Adjusting the Headrest Angle

• Adjustment points (B) allow you to alter the angle of the
headrest to support the head and neck.

• Levers (B) should be operated together to
achieve the desired head positioning of
the user. Loosen the levers by turning anti­clockwise.

• Once loose, the head support angle can
be manually adjusted to suit the user.

• Tighten the levers to secure in place.

Adjusting the Headrest Height

• Loosen the hand wheel (C)

• Slide the headrest up or down inside the bracket on

the back of the chair.

• Re tighten the hand wheel to secure in place

.

A

C

B

Height & Width of Supports

• Loosen both bolts (A) by half a turn using the 4mm allen key
provided.

• Slide the pads up or down along the slot in the seat back (B)
to adjust the height, and outwards to set the width and / or
angle.

• Re-tighten the allen key bolts to secure the supports in place.

Tip - Flip away laterals are available as an upgrade if access for
hoisting is required.

A

B

Check that the supports are not too high under the arms of the user or tight around

chest area by running your fingers around the inside of the supports. Also check that the

supports do not infringe on any feeding tubes.

!

Lateral Support Adjustment

14

Pommel Adjustment

A

Height

Note:
The height adjustment
is used for removing the
pommel or adjusting
accordingly to the height
of the chair cushion.

• Pull and hold out
plunger (A) whilst
moving the pommel up
or down to achieve the
desired height.

• Release plunger (A)
relocating it into one
of the holes (B) in the
pommel bar. Always
ensure the plungers
are locked securely in
place, before use. (The
pommel can also be
removed this way).

C

B

Hip Pad Adjustment

Hip Pad Width

• Un-tighten allen key bolt (A) by a half turn
using the 4mm allen key supplied. Then
slide the hip pad along the hip pad bar
(B) to set at the desired width.

• Re-tighten the allen key bolt (A) to secure
the pad in place.

A
B

Fore and Aft

• Un-tighten allen key bolt (C) and move the pommel along the slot in
the metal pommel bracket.

• Re-tighten bolt (C) to secure in place.

Tip

You can get additional fore and aft adjustment by removing the fixing
screw (C) altogether then dismounting the pad from the metalwork,
rotating the metalwork 180°, re-fixing the pad and replacing the bolt (C),
tightening in place.

15

Legrest Detachment / Attachment

• Pull and lock open plunger A1 (by rotating
90°) which is on the right hand side of the
seat as you are looking at the chair.

• Pull and hold open the plunger A2 which is
(on the left side of the seat as you are looking
at the chair) to enable you to disengage the
legrest from the main seating unit.

Legrest Length (3 positions)

• Hold open plunger (B) on the back
of the leg rest post and re-locate into
one of the holes in the legrest stem.

Footplate Angle / Flip Away

• Using plungers (C) on either side of
the chair, select the relevant hole and
release the plungers into the hole to
secure the footplate in place.

• The footplate can be flipped up manually to
allow clearance for standing transfers etc.

Footplate Height / Length

• Loosen bolt (D) by half a turn with a 4mm allen
key so you can slide the footplate up and down
the leg stem.

Note: For the shortest length raise the footplate
up the leg stem to the minimum and close the leg
stem to the minimum setting.

Sandal Fixing

• Underneath the footplate loosen the central
allen key bolt turning anti-clockwise.

• Rotate the sandal to the desired position along
slot (E).

• Fix in place by tightening the allen key bolt
beneath the footplate

Do not use foot straps unless the client is wearing shoes.

!

Legrest, Footplate & Sandal Adjustment

Foot Straps

Foot straps or ankle
supports can be attached
through the slots in the
sandal to secure feet.
Feed the strap through the
buckle and close the buckle
shut to secure. Alternatively
a fixing kit can be supplied
to fit the ankle supports
directly to the footplate.

E

A1 A2

B

D

C

View from
back of seat

16

Castors •Lift base and check each wheel to ensure it is not damaged, loose or worn.

Brakes

•Removing any grease or dirt that has built up on the wheels, check that the brakes
stop the wheels rotating.

•Check they are securely fixed in place & that there are no signs of damage or wear & tear.

Pushing
Handles

•Ensure handles are functioning correctly.

•Check there are no signs of damage or wear and tear.

•Ensure push handle grips are secure.

Seat Tilt
In Space
Mechanism

•With the tilt lock released check for free movement with no signs of damage or wear
to the mechanism, lever or cables.

•Tighten the lock and ensure it holds the seat angle.

Base Height
Adjustment

•With the seat unloaded, press the lever & ensure it moves freely to the maximum height.

•In incremental stages add weight up to the maximum load (40, 60, 80 or 100kgs)

and, over a period of time (approx 10 - 15 minutes), check that there is no creep
(lowering) of the seat. If it is not practical to perform this test, as a minimum
requirement, immediately following the maintenance check, the static position of the
seat should be monitored whilst a user is positioned in the system.

•With the load on, press the lever & ensure the seat travels freely to the lowest position.

Seat /
Backrest
Upholstery

•Check the attachment points of the seat and backrest upholstery are tight.

•Check for worn covering. Rough worn upholstery can cause discomfort, would be

difficult to keep hygienically clean, and may cause skin irritation.

Interface

•Check there are no signs of damage or wear and tear.

•Ensure the function secures the seating unit properly.

Frame

With correct
maintenance the
frame should
provide at least
5 years trouble
free use but,
depending on
conditions of use,
wear will occur
and a thorough
inspection is
recommended.

•Check all metal parts to ensure there are no signs of damage or wear and tear,
paying particular attention to adjustable or moving parts.

•Check there are no signs of failure in joints and welds.

•Check tightness & security of all fixings, bolts, nuts, spring loaded pegs, & other fitments.

•Check for signs of fatigue wears, replace parts that show signs of wear or repeatedly

becoming loose.

•ANCHOR POINTS (where applicable) for transportation must be checked to ensure
security, check there are no signs of damage, wear and tear or failure.

Fixtures

•Check arm pads and headrest and replace if worn.

General maintenance should be carried out by a competent, professional person who is well informed
on how to use the equipment (see warranty - page 18) if there is no such person available or a more
thorough check is needed, a service via an approved repairer (see opposite) should be booked. The
person who carries out the maintenance check or service should always fill out the service history log
record (page 18) in order to ensure the warranty remains valid.

As documented opposite, the degree of maintenance required is dependant on various factors relating
to the use of the product. In addition to the specific functional adjustment warnings specified in this
manual, it should be ensured that a thorough inspection of the following should be completed at no
greater than 6 month intervals: (Points listed here are generic across the JCM range and do not apply to
all products).

Cleaning & Care

We recommend the following points for successful cleaning of your equipment. (It is possible that some
surface wrinkling may occur following these processes)

Fabric Upholstery Care
Refer to JCMs seperate fabric cleaning guide which can be found on their website www.jcmseating.
co.uk or in hardcopy format from the JCM office. Do not use bleach, acidic, solvent, abrasive, biological

or phenolic based cleaners.

Metal Framework

• If all upholstery is removed the metal framework can be cleaned with hot soapy water and detergent
or it can be steam cleaned. (Labelling may need to be replaced following steam cleaning).

• Ensure that the framework is thoroughly dried after cleaning.

• Always ensure that any moving or adjustable parts are re-lubricated.

General Maintenance

!

17

Servicing via Approved Repairer

What should be completed during a service?

A service is a comprehensive combination of inspection, maintenance and repair or replacement of
worn, faulty or missing components. The growth and any changes of the occupants needs since the
original assessment is taken into account when performing the service. This is in contrast to general
maintenance (opposite), where only straightforward checks, inspections and adjustments take place
and primary services are planned.

What happens if a fault is found?

If any faults are found that could prove to be a risk to either the user or the operator then all use of the
equipment should be ceased immediately until the product has been repaired.

Who should carry out the service?

It is stressed that only a JCM approved repairer or a person with competent training of a Class 1
medical device should carry out this work.
Any modifications must not be carried out without prior agreement of JCM Seating Solutions Ltd. It must
be understood that unauthorised modifications may pose a risk to users and attendants. Unauthorised
modifications will also invalidate the warranty.

Any new parts required should be genuine JCM Seating Solutions Ltd. approved parts, fitted to JCM
specifications.

Frequency of Service

JCM recommend that a service of this product is completed once every 6 months as a minimum.
However, the frequency of inspection and service must be altered depending upon the severity of use.
If the system is used in any of the following ways then the use could be said to be fairly heavy and
constant. Therefore we would recommend the service interval be reduced to once every three months;

• Daily for around 8 to 10 hours.

• Weekly for at least 6 days out of 7.

• Monthly for at least 11 months a year.

• By an active user or somebody who is very active voluntarily or involuntarily.

• By a user who is above 80% of the maximum user weight recommended.

• Transported in a moving vehicle twice or more in a day.

If the usage exceeds the amount highlighted above it is possible that services every six weeks or less
might be needed.

How To Book A Service

JCM have specified technicians trained to service our products. If you would like JCM to service your
chair or for further information please contact us on 01733 405830.

Alternatively, contact the person who issued you with the product.

18

Warranty

The majority of products
manufactured by JCM are
covered with a manufacturers
3 year warranty.

What it Covers

The warranty covers all aspects of product failure
due to faulty workmanship or manufacturing.

Period of Cover

The period of the warranty runs for 3 years from
the date that the product is dispatched.

The Work JCM is Obliged to Complete

JCM’s obligation under this warranty is to replace
or repair any defective goods within the period of
the warranty free of charge.

What the Warranty Does Not Cover

• Items that are damaged or fail due to natural
wear and tear, extreme usage, neglect or
misuse.

• Accidental damage, modifications or repairs
carried out by a third party unauthorized
by JCM or non professional healthcare
representative.

Customer Responsibility

To ensure the warranty remains valid, customers
are advised that servicing, maintenance and
re-issuing guidelines must be followed and
documented as stated in the manual.

JCM will require proof of service (see below) for
any warranty claims or orders.

When making a claim JCM reserve the right
to inspect the product and all necessary
documentation.

Only valid for products purchased after 1st April

2006. Applies only to certian products exclusively

manufactured by JCM does not include any
bicycle / trike / quad or go-kart products.

IMPORTANT JCM Tel: [phone]

JCM Seating Solutions Ltd. will not be held responsible for any damage or injury caused by incorrect
use of this product. For any information or guidance on the use of this product please call our office who
will put you through to your local representative or send you any additional information you may require.

DATE SERVICE PERFORMED ORGANISATION PRINT NAME & SIGN

Service Record Log

SERIAL NUMBER

___________________

DATE DELIVERED

______/______/______

BATTERY USE BY DATE

______/______/______

This log is an important record of usage and care of the product. It is a primary tool in predicting the
need for further service and maintenance. It should be completed each time an inspection, service or
any other significant manipulation has taken place. JCM Seating Solutions Ltd. will require proof of

service for any warranty claims or orders.

Please contact JCM if additional log sheets are required.

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19

Most JCM Seating Solutions Ltd. products are
individually assessed for a client prior to issue.
They are handed over in a controlled way to
ensure optimum fit and specification, checks are
completed and any additional individual verbal
instructions given. We therefore recommend the
following points are adhered to prior to any re­issue of equipment:

• Cleaning

Follow a rigorous process of cleaning in order
to decontaminate the product and eliminate the
chance of cross infection.

• Assessment of Fabrics / Foams

Carefully assess the condition of fabrics and
foams in the seating product, and have these
replaced partially or even completely if need
be. In severe cases if the chassis is worn
and the seating in poor condition it may be
necessary to have the product re-furbished by
the manufacturer. In very severe cases if the
chassis is badly worn and the seating in very
poor condition then the product should be
decommissioned and disposed of.

• Electrical and Electronic Equipment
Decomissioning

If your product is set up with an electrical
function you should always contact JCM
or your authorised representative for de­comissioning information.

• Appropriateness of Equipment

Check that the equipment supplied is
appropriate for the needs of the user taking
age, weight, ability, diagnosis, and any other
important factors into account. For instance,
JCM Seating Solutions Ltd. products may not
be suitable for persons with severe challenging
patterns of behaviour. Also ensure safe
specified limits for use are not exceeded by the
new user. Your sales representative can advise
on the suitability of the equipment.

• Manuals and Records

Ensure this instruction manual and any
additional manuals for the seating unit
are handed over to the new user with the
equipment and ensure the servicing log history
is up to date. Records on the new user must be
updated to maintain traceability.

• Inspection

The equipment should have a rigorous
inspection prior to the reissue, to include
the points covered in the six monthly routine
check, regardless of if the checks were recently
completed. The equipment should be free of
excessive wear or distortion in any aspect of its

main construction or accessories.

• Condition

Wheels, tyres and brakes must be in good
working condition, properly adjusted and
inflated as appropriate.

• Accessories

Check all accessories carefully for damage and
potential shortcomings which may pose a risk
to the user.

• Function

Ensure that all the functions of the chair are
working correctly e.g. tilt in space, height
adjustment, back recline, folding etc.

• Fixings

Check that any knobs, hand wheels, nuts,
bolts, levers and fixings are in good condition
and fitted in place securely.

• Modifications

Any special modifications, adaptations,
alterations or other such procedures including
added accessories may require review. If they
are found inappropriate, remedial action (if
considered safe and practical) should be taken
to reverse them if possible.

• Labelling

Any labelling specific to the previous user
should be removed and replaced with labelling
specific to the new user.

• Adjustment

Adjustment of the equipment to the new user
must be carried out by suitably qualified and
experienced professionals. These adjustments
along with the other appropriate checks and
tests should be completed with the owners
knowledge and agreement.

• Hand Over

Competent handing over of the equipment to
the new user or attendant must include proper
training and advice in safe use, particularly
regarding transportation issues.

• Packaging

Always ensure that the chair is packaged
correctly before delivery.

• Handle Fitting

Please note that the handle fitted is dependent
on the size of the chair. You therefore need to
ensure the size label on the handle matches
the size of the chair being used.

Inspecting & Reissuing of Equipment

JCM

®

Q.A.87 (Feb 2011)

15 -18 Maxwell Road,

Woodston Industrial Estate,

Peterborough,

Cambridgeshire

PE2 7HU

Tel: [phone]

Fax: [phone]

Email: [e-mail]

© 2011 JCM Seating all rights reserved.

www.jcmseating.co.uk