JCM GEN5 Series Operation And Maintenance Manual

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GEN5

Printer

™

Series

Operation and Maintenance Manual

(Revision A)

P/N 960-100940R_Rev. A



Page 2

GEN5™ Series Printer Operation and Maintenance Manual

File No. E157601, Vol. X7, Subscriber 857947001

US-22259-A1-UL

REVISION HISTORY

Rev №. Date Reason for Update Comment

A09-01-16

Initial Version

International Compliance

• RoHS Directives

• UL & c-UL Marks

• CE Mark

• CB Scheme

Electrical Current Symbol

Direct Current: indicates Direct Current values on product labels.

This product document (hereinafter referred to as “Manual”) is fully covered by legal Copyrights owned by JCM American Corporation, (hereinafter referred to as “JCM”) under Japanese laws and foreign countries. This Manual contains many copyrighted, patented or properly registered equipment items manufactured by JCM, that are prohibited and illegal to duplicate, replicate or copy in whole, or in part, without the express authorization by JCM with the following exceptions:

1. When an authorized JCM agency or distributor duplicates the Manual for sales promotion and/or service  maintenance of the product, or technical service personnel education as required; and

2. When an end user duplicates the Manual to maintain operation of the product or operate the product in general.  JCM retains all rights to amend, alter, change or delete any portion of this Manual in whole, or in part, or add items  thereto without notice regarding the product or its related products.

JCM is a registered trademark of JCM American Corporation All other product names mentioned herein may be registered trademarks or trademarks of their respective companies. Furthermore, in each case throughout this publication.

™, ® and © are not always mentioned

Page 3

GEN5™ Series

Printer

Page

1 GENERAL INFORMATION .................................................................................1-1

GEN5 Printer Unit .......................................................................................................1-1

Product Descriptions .................................................................................................1-2

Model Descriptions .......................................................................................................1-2

Firmware Descriptions .................................................................................................. 1-2

GEN5 Type 5 Firmware (IGT) ....................................................................................... 1-2

Precautions ................................................................................................................. 1-2

User Cautions ...............................................................................................................1-2

Installation Cautions ................................................................................................................. 1-2

Mounting, Dismounting & Transportation .................................................................................1-3

Placing Foreign Objects Into The Unit ......................................................................................1-3

Preventive Maintenance ...........................................................................................................1-3

Ticket Fitness Requirements ....................................................................................................1-4

Primary Features ........................................................................................................1-4

Component Names .....................................................................................................1-5

Specifications .............................................................................................................1-6

Technical Specifications ................................................................................................ 1-6

Environmental Specifications ........................................................................................ 1-7

Electrical Specifications ................................................................................................ 1-7

Structural Specifications ................................................................................................ 1-7

Ticket Specifications ..................................................................................................... 1-8

Unit Dimensions .........................................................................................................1-9

Entire Unit Outside Dimensions .................................................................................... 1-9

Entire Unit Outside Dimensions (continued) ............................................................... 1-10

Technical Contact Information ................................................................................1-11

Americas ..................................................................................................................... 1-11

JCM American ........................................................................................................................ 1-11

Europe, Middle East, Africa & Russia ......................................................................... 1-11

JCM Europe GmbH ................................................................................................................1-11

UK & Ireland ............................................................................................................... 1-11

JCM Europe (UK Office) .........................................................................................................1-11

Asia and Oceania ....................................................................................................... 1-11

JCM Gold (HK) LTD. ............................................................................................................... 1-11

JAPAN CASH MACHINE CO., LTD. (HQ) .............................................................................. 1-11

2 INSTALLATION ...................................................................................................2-1

Installation Procedure ................................................................................................2-1

DIP Switch Configuration ...........................................................................................2-1

Manual Baud Rate Setting ............................................................................................ 2-2

Disabling the Paper Low Sensor ..................................................................................2-2

Connector Pin Assignments ......................................................................................2-3

Firmware Update Connector Pin Assignments ............................................................. 2-3

Bezel LED Connector Pin Assignments .......................................................................2-3

Base Port Connector Pin Assignments .........................................................................2-3

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GEN5™ Series Printer

Table of Contents

Page

RS232C Connector Pin Assignments ........................................................................... 2-4

Bezel Connector (on Coil Harness) Pin Assignments .................................................. 2-5

USB Connector Pin Assignments ................................................................................. 2-5

Auxiliary Port Connector Pin Assignments ................................................................... 2-5

Preventive Maintenance ............................................................................................ 2-6

Loading Tickets ............................................................................................................ 2-6

Paper Feed Button ................................................................................................................... 2-6

Clearing a Ticket Jam .............................................................................................................. 2-7

Cleaning Procedure ................................................................................................... 2-7

Print Head and Roller Cleaning Procedure .............................................................................. 2-7

Sensors Cleaning Procedure ................................................................................................... 2-8

Cleaning Card Cleaning Procedure ......................................................................................... 2-9

3 COMMUNICATIONS ...........................................................................................3-1

Americas ...................................................................................................................... 3-1

JCM American ......................................................................................................................... 3-1

Europe, Middle East, Africa & Russia .......................................................................... 3-1

JCM Europe GmbH ................................................................................................................. 3-1

UK & Ireland ................................................................................................................. 3-1

JCM Europe (UK Office) .......................................................................................................... 3-1

Asia and Oceania ......................................................................................................... 3-1

JCM Gold (HK) LTD. ................................................................................................................ 3-1

JAPAN CASH MACHINE CO., LTD. (HQ) ............................................................................... 3-1

4 DISASSEMBLY/REASSEMBLY .........................................................................4-1

Tool Requirements ........................................................................................................ 4-1

Paper Tray Removal ..................................................................................................... 4-1

CPU Board Removal .................................................................................................... 4-1

Upper Presenter Removal ............................................................................................ 4-1

Print Mechanism Disassembly ..................................................................................... 4-2

TOF Sensor Removal .............................................................................................................. 4-2

Upper Presenter Motor Removal ............................................................................................. 4-3

Upper Platen Roller Removal ....................................................................................... 4-3

Bottom Presenter Mechanism Disassembly ................................................................. 4-4

Taken Sensor Removal ................................................................................................ 4-4

Lid Closed Sensor Removal ......................................................................................... 4-4

Presenter Motor and Rollers ........................................................................................ 4-4

Presenter Motor ....................................................................................................................... 4-4

Presenter Rollers ..................................................................................................................... 4-5

5 WIRING DIAGRAMS ...........................................................................................5-1

System Wiring Diagram ................................................................................................ 5-1

6 FIRMWARE UPDATING AND TESTING ............................................................6-1

Tool Requirements .....................................................................................................6-1

Configuration Ticket Parameters ..............................................................................6-1

Printing a Configuration Ticket ................................................................................................. 6-2

Installation Procedures .............................................................................................. 6-2

FLDFU Downloader Installation .................................................................................... 6-2

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iii

GEN5™ Series Printer

Table of Contents

Page

Firmware Download Procedure .................................................................................... 6-3

JCM Printer Driver Installation ..................................................................................6-4

Running the JCM Printer Basic Driver .......................................................................... 6-4

Printer Basic Driver Main Page .................................................................................... 6-5

Printer Configuration ................................................................................................................ 6-5

Commands ...............................................................................................................................6-5

Printer Status ............................................................................................................................ 6-6

Menu Options ........................................................................................................................... 6-6

Exiting the Printer Driver Application ............................................................................ 6-6

7 EXPLODED VIEWS & PARTS LISTS ................................................................ 7-1

GEN5 Entire Unit Exploded View ................................................................................. 7-1

GEN5 Entire Unit Parts List ......................................................................................................7-2

GEN5 Bottom Presenter Exploded View ...................................................................... 7-3

GEN5 Bottom Presenter Parts List ...........................................................................................7-4

GEN5 Bottom Presenter Housing Exploded View ........................................................ 7-5

GEN5 Bottom Presenter Housing Parts List ............................................................................7-6

GEN5 Top Presenter Exploded View ............................................................................ 7-7

GEN5 Top Presenter Parts List ................................................................................................7-8

GEN5 Lid Upper Presenter Exploded View .................................................................. 7-9

GEN5 Lid Upper Presenter Parts List .................................................................................... 7-10

GEN5 Bottom Tray Assembly Exploded View ............................................................ 7-11

GEN5 Bottom Tray Assembly Parts List ................................................................................. 7-12

8 INDEX ..................................................................................................................8-1

A TROUBLESHOOTING ........................................................................................A-1

Introduction ...................................................................................................................A-1

Troubleshooting Overview ............................................................................................A-1

Fault Table Listings .......................................................................................................A-1

Front Bezel LED Indicators ....................................................................................................A-2

LED Indication Conditions ............................................................................................A-2

Printer Status LED Code Conditions ....................................................................................... A-2

Printer Errors .......................................................................................................................... A-3

Maintenance Equipment ...............................................................................................A-4

GEN5 Maintenance Equipment ............................................................................................... A-4

B GLOSSARY .........................................................................................................B-1

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GEN5™ Series Printer

Page 7

GEN5™ Series

Printer

List of Figures

Page

Figure 1-1 GEN5 Printer Unit ................................................................................. 1-1

Figure 1-2 Precautionary Symbols ......................................................................... 1-2

Figure 1-3 Unacceptable Tickets ........................................................................... 1-4

Figure 1-4 GEN5 Printer Components ................................................................... 1-5

Figure 1-5 GEN5 Printer Unit Ticket Specifications ............................................... 1-8

Figure 1-6 GEN5 Printer Unit With 300-Note Paper Tray (Without Bezel) 

Outside Dimensions .............................................................................. 1-9

Figure 1-7 GEN5 Printer Unit Mounting Rail Dimensions .................................... 1-10

Figure 2-1 DIP Switch and Firmware Update Port ............................................... 2-1

Figure 2-2 Stack Tickets in Ticket Tray .................................................................. 2-6

Figure 2-3 Load Ticket Stack into Printer/LED Status ............................................ 2-6

Figure 2-4 Paper Feed Button ................................................................................ 2-6

Figure 2-5 Lid Release Lever ................................................................................. 2-7

Figure 2-6 Open Printer Lid .................................................................................... 2-7

Figure 2-7 Print Head Release Lever ..................................................................... 2-7

Figure 2-8 Cleaning Kit (P/N 350-00292-100) ........................................................ 2-7

Figure 2-9 Clean Print Head .................................................................................. 2-8

Figure 2-10 Clean Print Head Rollers and Feed Rollers........................................... 2-8

Figure 2-11 Printer Sensor Locations (cut-away) ..................................................... 2-8

Figure 4-1 Remove Paper Tray Mounting Screws ................................................. 4-1

Figure 4-2 CPU Board Removal ............................................................................ 4-1

Figure 4-3 Remove Upper Presenter ..................................................................... 4-2

Figure 4-4 Print Head Removal .............................................................................. 4-2

Figure 4-5 Right Side Cover Removal ................................................................... 4-2

Figure 4-6 TOF Sensor Removal ........................................................................... 4-2

Figure 4-7 Left Side Cover Removal ...................................................................... 4-3

Figure 4-8 Remove Gears and E-clip ..................................................................... 4-3

Figure 4-9 Remove Screws and Motor .................................................................. 4-3

Figure 4-10 Upper Platen Roller Cover .................................................................... 4-3

Figure 4-11 Remove Bottom Presenter ................................................................... 4-4

Figure 4-12 Remove Taken Sensor ......................................................................... 4-4

Figure 4-13 Remove Lid Sensor .............................................................................. 4-4

Figure 4-14 Remove Presenter Motor ...................................................................... 4-4

Figure 4-15 Remove Lower Idler Roller ................................................................... 4-5

Figure 4-16 Remove Motor Mounting Bracket ......................................................... 4-5

Figure 4-17 Remove Snap Rings Left ...................................................................... 4-5

Figure 4-18 Remove Snap Rings Right ................................................................... 4-5

Page 8

GEN5™ Series Printer

List of Figures

Page

Figure 4-19 Remove Roller Bushings and Presenter Rollers....................................4-5

Figure 5-1 GEN5 Printer System Wiring Diagram ..................................................5-1

Figure 6-1 Tool and Harness Connections .............................................................6-1

Figure 6-2 Configuration Ticket (sample) ...............................................................6-1

Figure 6-3 Load Ticket Stack into Printer/LED Status ............................................ 6-2

Figure 6-4 Paper Feed Button ................................................................................ 6-2

Figure 6-5 FLDFUSetupV228.exe File Location ..................................................... 6-2

Figure 6-6 InstallShield Wizard Welcome Screen ..................................................6-3

Figure 6-7 Ready to Install the Program Screen ....................................................6-3

Figure 6-8 Installing FLIDFU Downloader ..............................................................6-3

Figure 6-9 Installation Completion Screen .............................................................6-3

Figure 6-10 Restart PC after FLDFU Installation ...................................................... 6-3

Figure 6-11 Verify Connection & Select Firmware ...................................................6-4

Figure 6-12 Start Full Firmware Upgrade .................................................................6-4

Figure 6-13 Firmware Upgrade Completed ..............................................................6-4

Figure 6-14 JCM Printer Basic Driver UI ..................................................................6-5

Figure 6-15 Connecting to Selected Port Message...................................................6-5

Figure 6-16 Printer Basic Driver Main Page .............................................................6-5

Figure 6-17 Printer Configuration Section ................................................................6-5

Figure 6-18 Commands Section ...............................................................................6-5

Figure 6-19 Printer Status Section ...........................................................................6-6

Figure 6-20 Printer Basic Driver Menu Options ........................................................ 6-6

Figure 6-21 Exiting the Printer Basic Driver UI .........................................................6-6

Figure 7-1 GEN5 Entire Unit Exploded View ..........................................................7-1

Figure 7-2 GEN5 Bottom Presenter Exploded View ............................................... 7-3

Figure 7-3 GEN5 Bottom Presenter Housing Exploded View ................................7-5

Figure 7-4 GEN5 Top Presenter Exploded View ....................................................7-7

Figure 7-5 GEN5 Lid Upper Presenter Exploded View ..........................................7-9

Figure 7-6 GEN5 Bottom Tray Assembly Exploded View ....................................7-11

Figure A-1 Additional Maintenance Equipment Requirements ...............................A-4

Page 9

vii

GEN5™ Series

Printer

List of Tables

Page

Table 1-1 GEN5 Model Number Specifications .................................................... 1-2

Table 1-2 GEN5 Firmware Number Specifications ............................................... 1-2

Table 1-3 GEN5 Firmware Number Specifications (IGT) ...................................... 1-2

Table 1-4 GEN5 Technical Specifications ............................................................. 1-6

Table 1-5 GEN5 Environmental Specifications ..................................................... 1-7

Table 1-6 GEN5 Electrical Specifications ............................................................. 1-7

Table 1-7 GEN5 Structural Specifications ............................................................. 1-7

Table 1-8 GEN5 Ticket Specifications .................................................................. 1-8

Table 2-1 DIP Switch Baud Settings ..................................................................... 2-1

Table 2-2 GEN5 Firmware Update Connector Pin Assignments .......................... 2-3

Table 2-3 GEN5 Bezel LED Connector Pin Assignments ..................................... 2-3

Table 2-4 GEN5 Base Port Connector Pin Assignments ...................................... 2-3

Table 2-5 GEN5 RS232C Connector Pin Assignments ........................................ 2-4

Table 2-6 GEN5 Bezel Coil Harness Connector Pin Assignments ....................... 2-5

Table 2-7 GEN5 USB Connector Pin Assignments .............................................. 2-5

Table 2-8 GEN5 Auxiliary Port Connector Pin Assignments ................................. 2-5

Table 2-9 GEN5 Printer Sensor Cleaning Methods .............................................. 2-8

Table 6-1 Configuration Ticket Parameters .......................................................... 6-1

Table 6-2 Printer Configuration Information .......................................................... 6-5

Table 6-3 Commands and Descriptions ................................................................ 6-6

Table 6-4 Menu Options and Controls .................................................................. 6-6

Table 7-1 GEN5 Entire Unit Parts List .................................................................. 7-2

Table 7-2 GEN5 Bottom Presenter Parts List ....................................................... 7-4

Table 7-3 GEN5 Bottom Presenter Housing Parts List ......................................... 7-6

Table 7-4 GEN5 Top Presenter Parts List ............................................................ 7-8

Table 7-5 GEN5 Lid Upper Presenter Parts List ................................................. 7-10

Table 7-6 GEN5 Bottom Tray Assembly Parts List ............................................. 7-12

Table A-1 General Fault Conditions ......................................................................A-1

Table A-2 Front Bezel LED Indicators (Printer Status) .......................................... A-2

Table A-3 Printer Status LED Codes .....................................................................A-2

Table A-4 Printer Error Conditions ........................................................................A-3

Table A-5 Additional Maintenance Equipment Parts List ......................................A-4

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GEN5™ Series Printer

viii

Page 11

1-1

GEN5™ Series

1 GENERAL INFORMATION

GEN5 Printer Unit

Figure 1-1 GEN5 Printer Unit

Printer

Section 1

Section 1 provides a general overview of the GEN5™ Series Printer, shown in Figure 1-1. This section is designed to help the user navigate through this guide with ease. It includes the following information:

• GEN5 Printer Unit

• Model Descriptions

• Precautions

• Primary Features

• Component Names

• Specifications

• Unit Dimensions

• Technical Contact Information

In order to make operating this device and navigating within this manual easier, the following illustrations are used:

• Safety Instructions need to be observed in order to

protect the operators and the equipment; these are identified with Bold text and the following

pictographs:

• Special Notes affect the use of the Printer; these are

identified with italic text and the following pictograph:

• Steps require the operator to perform specific

actions; these are identified with sequential numbers (1, 2, 3, etc.).

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1-2

Section 1 GEN5™ Series Printer General Information

Type 1 Type 2 Type 3

Figure 1-2 Precautionary Symbols

ESD WARNING: Electronic Circuit Boards and their components are sensitive to static electricity. Care must be taken during all handling and inspection of the GEN5 Printer Unit to avoid exposure to ESD. Do not handle the Unit outside of its protective enclosure unless you are properly grounded and protected against ESD. Always discharge static electrical charges on clothing and tools, and wear a properly grounded Anti-ESD wrist strap before handling or using the Unit. Be sure to test and service the Unit in EOS/ESD-safe Workstations.

Product Descriptions

Model Descriptions

Table 1-1 lists the Product Model Number Descriptions for the GEN5™ Printer.

Table 1-1 GEN5 Model Number Specifications

No.

No. (1)

(1)

Standard Unit: PSA-66-ST5

Firmware Descriptions

Table 1-2 lists the Firmware Number Description for the GEN5 Printer.

Table 1-2 GEN5 Firmware Number Specifications

No.

No. (1) (2) (3) (4)

Firmware Type

N - Netplex R - RS 232

(1)

S - USB SPC H - USB HID (GDS) C - USB CDC P - USB PDC

(2) Country Code (3 digit, alpha)

(3) Manufacturer

(4) Firmware Version

Model: GEN5

Firmware: 5 * - *** - ** ****

Symbols in Figure 1-2 are defined as follows:

1. (Type 1) Do not insert a torn, folded, or wet Ticket; it may cause a jam inside the unit.

(Type 2) Do not expose the unit to water . The unit

2. contains several precision electronic devices that can be damaged if water or other liquid is sprayed or spilled into the unit.

(Type 3) Do not install the unit in a dusty 

3. environment. Dust may affect/degrade the  sensor

’s and printer’s performance.

User Cautions

Careful measures were taken in the design of this product to ensure quality; however, the following cautions should be read and observed by all users for safe operation.

GEN5 Type 5 Firmware (IGT)

Table 1-3 lists the Firmware Number Description (IGT) for the GEN5 Printer.

T able 1-3 GEN5 Firmware Number Specifications

(IGT)

No.

No. (1) (2) (3) (4)

(1)

G: IGT

Firmware Type

N - Netplex R - RS 232

(2)

S - USB SPC H - USB HID (GDS) C - USB CDC P - USB PDC

(3) Country Code (3 digit, alpha)

(4) Firmware Version

Precautions

Firmware: G 5 * - *** - ****

Installation Cautions

The Installation Cautions are defined as follows:

1. This unit is not designed for outdoor installation. Be sure that the Host Machine contains enough protection to avoid wet or dusty conditions when installing it in both indoor and open air spaces.

2. Be sure that the Host Machine is designed with careful consideration or clearing a Ticket jam.

3. Avoid exposing the Ticket Bezel Slot to direct Sunlight

and/or Incandescent Lamp illumination having a Gradient Angle of 15 Degrees or more, and an illumination index of 3000 Lux or less. Ensure that the Host Machine is also designed to avoid exposing the Ticket Bezel Slot to direct Sunlight or incandescent light.

4. Do not allow the Printer to endure a range of temperature and humidity beyond the environmental

ts specified (See “Environmental Specifica-

limi tions” on page 1-7 of this Section).

5. Do not use the Printer in environments that may be subjec

t to extreme temperature changes.

6. Do not use the Printer where it may be exposed to airborne evaporated or sp

7. Clean and maintain the Printer regularly when located in an excessively smo ment.

for retrieving a Ticket and/

oradic chemicals.

ke-filled environ-

Page 13

1-3

General Information GEN5™ Series Printer Section 1

Caution: Be careful to avoid personal injury to your fingers when closing the Printer Lid, sliding the Printer into the EGM, and securing the Service Door Latches.

WARNING: Do not inject water or liquid agents of any kind into the Printer, as this may cause extreme damage to the Unit.

WARNING: To minimize risk of damage to internal printed circuit boards, never allow excess fluid (e.g., from a wet cleaning cloth) to drip or leak into the device. Internal printed circuit boards may be damaged. Do not use any citrus-based cleaners, solvents or scouring agents that can damage the plastic surfaces of the device.

Caution: Make sure Interface Harness connections to the Host Machine are shorter than 9.84 Feet (3 Meters) in length. Cut off all unused portions of the Interface Harness wiring to avoid static electrical effects or short circuit possibilities that could cause damage to the Unit.

WARNING: This Unit is designed for use with a Current limiting Power Source! Design the Host Cabinet space to meet all local related safety standards.

Mounting, Dismounting & Transportation

Methods for mounting, dismounting and transporting the unit:

1. Be sure to turn the Power OFF before mounting or removing the Unit from its permanent location. Plugging or unplugging Connector plugs from their may cause damage to the Unit.

2. When installing the Bottom Tr that each part is carefully placed in its proper location.

3. Be sure to carry the Unit by both hands when transporting. cause personal injury if the Unit accidentally becomes disassembled and drops away .

4. Be careful not to use excessive outside pressu on the Unit, or subject it to excessive vibration during transportation.

5. Make sure the Printer section does not drop off the Base when pullin

receptacles while the Power is ON

ay Section, ensure

Holding the Unit by one hand may

g it forward.

Placing Foreign Objects Into The Unit

Observe the following precautions when placing foreign objects into the Unit:

1. Do not insert anything except Tickets into the Ticket In Slot. Inserting Receipts, Stapled Tickets, Rubber Bands or Credit Cards into the Unit may d

amage the Unit’s Transport Path.

2. Do not inject liquids into the Ticket Transport. Injectin age the Sensors within the Unit’s Transport Path.

g water, oil or cleaning agents may dam-

Preventive Maintenance

The Preventive Maintenance requirements are defined as follows:

4. Use a soft, lint-free Microfiber cloth, cotton swab th Isopropyl alcohol, or non-flammable com-

wi pressed air spray to clean dust and debris from the Rollers

5. Make sure that the Guides and Unit sections

properly reinstalled in their respective locations after completion of maintenance procedures.

6. Do not redesign or disassemble the Unit. Unau-

thorized use by inadequately trained personnel or use ou operation voids the warranty.

7. If the Unit is exposed to water or liquids, use a

clean, dry M absorb excess liquids immediately. Any remaining liquids may affect and degrade the Sensors and Printer component performance.

and Ticket Path.

are

tside the original manufacturer’s intent for

icrofiber cloth to wipe off and

1. Turn power to the GEN5 Printer Unit OFF before beginning a Maintenance Procedure. The equipment produces improper operating signals while in Maintenan injury.

2. Keep the Printer Head section clean. If it become other debris adhering to the surfaces, print quality will degrade, or paper jamming may occur.

3. Clean the Unit once a month to keep its performance stable.

ce Mode that may cause personal

s dirty due to dust, foreign objects or

Page 14

1-4

Section 1 GEN5™ Series Printer General Information

Damaged Tickets

Wrinkled Tickets

Curled Tickets

Folded or Partial Tickets

Figure 1-3 Unacceptable Tickets

Ticket Fitness Requirement s

The following Ticket types may not print or read correctly, or can cause a jam and/or damage to the Unit’s T ransport Path. T icket stocks that exhibit the following conditions (Figure 1-3) should be avoided:

• Torn

• Folds or wrinkles

• Dirty

• Curled

• Wet

• Cut out of specification

• Index mark out of specification

Primary Features

The GEN5 Printer includes the following primary features:

•

Faster CPU – Updated processor installed Faster Print Speed – Prints at 90mm per second

•

Dual Channel Communication – Allows printing

• of TITO and Promotional Tickets

•

Jam Prevention Technology – Blocked Bezel

detection prevents jamming

Compatibility with all Game Manufacturers’

•

Products –

Communications are available on all Units.

USB, RS232C and Netplex

Page 15

1-5

General Information GEN5™ Series Printer Section 1

Figure 1-4 GEN5 Printer Components

a) RS232/USB Coil Interface Cable b) Coil Interface Cable Connector

c) Lid Latch d) Copper Shield e) Bezel LED Connector f) Bottom Tray

g) Upper Lid h) Feed Button i) Status LEDs j) DIP Switch (under Rubber Boot) k) USB Update Port l) Paper Tray (300 note)

Component Names

Figure 1-4 illustrates the GEN5 Printer component names and locations.

Page 16

1-6

Section 1 GEN5™ Series Printer General Information

Specifications

Technical Specifications



Table 1-4 GEN5 Technical Specifications

Print Speed:

90mm/second (3.5”/second)

Print & Present: 2.2 seconds

Memory: 4MB with 8MB RAM

Template Storage:

Graphic Storage:

4MB

Resolution: 8 dots/mm (203 dpi)

Print Width: 62mm (true near edge printing)

Full page mode printing (simultaneous 4 orientation printing; 0 degrees,

Page Mode:

degrees, 180 degrees, 270 degrees; Line and Box Draw; Bitmap

Graphics; Printer residence (stored in Flash Graphics)

Media: Direct Thermal, Top Coated, Fanfold and Perforated

Paper Specifications: 65mm (W) x 156mm (L) 4.5 mil, 1 Color/2 Color

Duty Cycle: Max Continuous Feed of 1200 Tickets w/ 18 second delay between prints

Media Capacity: 300 STD (600/900/1200 Options)

Bezel Control: Two High Current Ticket Printing Bezel Control

Port

Update Port: USB Download Port

Printer Language: TCL Printer Language (Page Descriptio

Language), subset of ESCP2

Fonts: 8 (2.5, 3.3, 4.0, 5.5, 5.6, 7.3, 10.1, 20.5 cpi)

Font Scalability Independently Scaled form 1x - 7

Bar Codes:

PDF-417, Interleaved 2 of 5, Code 39, UPC-A, UPC-E, UPC-E-2,  UPC-E-5, Codabar, EAN-13, EAN-8, Code 128, MSI, Data Matrix

in both Height and Width

USB 2.0 (Full Speed at 12Mbps); 

Communications:

USB Download Port;  Compliant with GSA GDS, IGT USB/Netplex,  RS-232C

*. Template Storage and Graphic Storage use shared memory.

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1-7

General Information GEN5™ Series Printer Section 1

Environmental Specifications

Table 1-5 GEN5 Environmental Specifications

Operating Temperature:

Storage Temperature:

+5ºC to +50ºC (41ºF to 122ºF)

-20ºC to +75ºC (-4ºF to 167ºF)

Relative Operating Humidity: 5% to 85% RH (non-condensed) Relative Storage Humidity: 5% to 85% RH (non-condensed)

Visible Light Sensitivity:

Interior lighting must be incandescent with a Radiant Angle of 15 Degrees or more having an Illumination index of 3000 Lux or less

Installation: Indoors Only

*. Depends on hydrothermal conditions.

Electrical Specifications

Table 1-6 GEN5 Electrical S

pecifications

Supply Voltage:

24V DC (Greater than 3.7A)

24V DC

Current Consumption:

• Standby = 100 mA

• Operation = 2.7 A

• Peak = 4.5 A

*. Power Supply should be UL Listed or IEC Certified and marked “Class 2” or “LPS”.

Structural Specifications

Table 1-7 GEN5

Weight:

Approximately 1.22kg (2.7lbs.) Mounting: Horizontal Outside Dimensions: See “Entire Unit Outside Dimensions” on page 1-9

Structural Specifications

Page 18

1-8

Section 1 GEN5™ Series Printer General Information

NOTE: All dimensions in millimeters

65 ± 1

MAX AREA FOR

PRE-PRINTED GRAPHIC IMAGES

STAY OUT AREA

152.9 MAX

WHITE GAP

31.74

1.51 MAX

5.08

156 ± 1

10.16

43.1 MAX

Figure 1-5 GEN5 Printer Unit Ticket Specifications

Ticket Specifications

Table 1-8 GEN5 Ticket Specifications

Dimensions: Paper Type: Direct Thermal, Top Coated, Fan Fold, Perforated Paper Thickness: 4.5 mil Color: 1 Color/ 2 Color

Figure 1-5 illustrates the GEN5 Printer Unit’s Ticket Specifications.

65mm x 156mm + -1mm

Page 19

1-9

General Information GEN5™ Series Printer Section 1

109.98

64.45

13.13

43.32

92.99

68.53 9.7

306.71

64.58

Optional Paper Trays require additional clearance.

NOTE: All dimensions in millimeters

Figure 1-6 GEN5 Printer Unit With 300-Note Paper Tray (Without Bezel) Outside Dimensions

Unit Dimensions

Entire Unit Outside Dimensions

Figure 1-6 illustrates the GEN5 Printer Unit Without Be zel Outside Dimensions with a standard (300 note) paper tray

Page 20

1-10

Section 1 GEN5™ Series Printer General Information

Mount Rails with a minimum of 4 each M4 x 4 screws or using a Mounting Plate with M4 x 4 Studs Printer Unit must be mounted to a grounded metal plate

8xØ4.57

8xØ6.35

19.05

88.9

31.75

203.2

231.78

291.97

19.05

51.41

65.41

NOTE: All dimensions in millimeters

Figure 1-7 GEN5 Printer Unit Mounting Rail Dimensions

Entire Unit Outside Dimensions



(continued)

Figure 1-7 illustrates the GEN5 Printer Unit’s Mounting Rail Dimensions.

Page 21

1-11

General Information GEN5™ Series Printer Section 1

Technical Contact Information

Americas

JCM American

Phone: +1-702-651-0000 Fax: +1-702-644-5512 925 Pilot Road, Las Vegas, NV 89119 E-mail: support@jcmglobal.com

Europe, Middle East, Africa & Russia

JCM Europe GmbH

Phone: +49-211-5 30 - 64 5-6 0 Fax: +49-211-530-645-85 Mündelheimer Weg 60 D-40472 Düsseldorf Germany E-mail: support@jcmglobal.eu

UK & Ireland

JCM Europe (UK Office)

Phone: +44 (0) 190-837-7331 Fax: +44 (0) 190-837-7834 Unit B, Third Avenue Denbigh West Business Park Bletchley , Milton Keynes,

Asia and Oceania

JCM Gold (HK) LTD.

Phone: +852-2429-7187 Fax: +852-2929-7003 Unit 1-7, 3/F., Favor Industrial Centre 2-6 Kin Hong Street, Kwai Chung, N.T. Hong Kong E-mail: asiasupport@jcmglobal.com

JAPAN CASH MACHINE CO., LTD. (HQ)

Phone: +81-6-6703-8400 Fax: +81-6-6707-0348 2-3-15, Nishiwaki, Hirano-ku, Osaka 547-0035

JAP

E-mail: Shohin@jcm-hq.co.jp

The JCM website for all locations is: http://www.jcmglobal.com

Buckinghamshire MK1 1DH, UK E-mail: support@jcmglobal.eu

Page 22

1-12

Section 1 GEN5™ Series Printer General Information

THIS PAGE INTENTIONALLY LEFT BLANK

Page 23

2-1

GEN5™ Series

2 INSTALLATION

WARNING: Before performing this procedure, observe the ESD WARNING in “User Cautions” on page 1-2.

WARNING: The GEN5 Printer Unit MUST be mounted to a grounded metal plate.

NOTE: Baud Rate settings are autoconfigured by the system’s firmware. Baud settings in Table 2-1 are provided for reference.

WARNING: DIP Switches SW5 and SW6 are reserved - DO NOT change the settings on these DIP Switches.

Figure 2-1 DIP Switch and Firmware Update Port

DIP SW1

OFF

123456

Printer

Section 2

This section provides installation and preventive maintenance procedures for the GEN5 Printer. This section includes:

• Installation Procedure

• DIP Switch Configuration

• Connector Pin Assignments

• Preventive Maintenance

• Cleaning Procedure

Installation Procedure

Perform the following steps to install the GEN5 Printer Unit in the Host Machine:

1. Remove AC power from the Host Machine.

2. Identify the location where the is to be installed.

3. Mount the Mounting Rail to the Host Machine chassis using screws or a mounting plate with four (4) M4 x 4 studs.

a minimum of four (4) M4 x 4

GEN5 Printer Unit

DIP Switch Configuration

This section provides the DIP Switch Configuration Settings for SW1 through SW4 on the GEN5 Printer Unit (Figure 2-1). While Baud Rate settings are auto-configured by the system’s firmware, autoconfiguration can be overridden by manually setting the DIP Switches to configure baud rate settings on the Printer Unit.

4. Slide the GEN5 Printer onto the Mounting Rail.

5. Connect the Power and Signal Connector to the GEN5 Pri

6. Restore AC power to the Host Machine.

nter Unit.

Table 2-1 DIP Switch Baud Settings

SW1 SW2 SW3 SW4

ON ON ON X 9600 ON ON OFF X 9600

ON OFF ON X 19200 OFF ON OFF X 38400 (Default) OFF ON ON X 57600 OFF OFF OFF X 115200 OFF OFF ON X 307200

ON OFF OFF X 921600

X X X OFF XON/XOFF (SW) XXXON RTS

*. DIP Switches SW5 and SW6 are NOT USED.

†. bps = bits per second.

Mode (bps

†

)

Page 24

2-2

Section 2 GEN5™ Series Printer Installation

Manual Baud Rate Setting

If it becomes necessary to manually configure Baud Rate Settings on the GEN5 Printer Unit, perform the following steps:

1. Remove the rubber plug from the side of the Printer (refer to Figure 1-4 j).

Set DIP Switches SW1 through SW4 to select the desired Baud Rate (Tab

3. Open the Printer lid.

4. Press and hold the Feed Button for one (1)  second.

5. Close the Printer lid.

6. Power cycle the Printer Unit.

7. Print a Configuration Ticket to verify that the Baud Rate Setti

ng has been changed

le 2-1).

Disabling the Paper Low Sensor

If it becomes necessary to disable the GEN5 Printer Unit’s Paper Low Sensor, perform the following steps:

1. Remove Paper from the Print Head.

2. Put the GEN5 Printer in a "Paper in dition. Cover the Taken Sensor (Figure 2-11 e) with your finger or a Ticket.

3. Press and hold the Feed button (Figure 2-4 a) for 3 second Paper Low Sensor has just been turned RED Fault light flashes, the Paper Low Sensor has just been turned OFF.

s. If the GREEN Ready light flashes, the

Chute" con-

ON. If the

Page 25

2-3

Installation GEN5™ Series Printer Section 2

Connector Pin Assignments

Table 2-2 through Table 2-8 list the GEN5 Printer Unit’s pin assignments.

Firmware Update Connector Pin Assignments

Table 2-2 lists the GEN5 Firmware Update Connector Pin Assignments.

Bezel LED Connector Pin Assignments

Table 2-3 lists the GEN5 Bezel LED Connector Pin Assignments.

Table 2-2 GEN5 Firmware Update Connector Pin Assignments

Pin No. Signal Name I/O Function

1 VCC (+5V) - +5V DC Power Supply

2 DATA - I/O USB Communication Input/Output Signal Line

3 DATA+ I/O USB Communication Input/Output Signal Line

4 GND - Signal Ground

Table 2-3 GEN5 Bezel LED Connector Pin Assignments

*. Bezel Connection on face of the GEN5 Printer Unit.

Pin No. Signal Name I/O Function

1 Power 24V O Switched 24V 100mA Min

BGND

Bezel Ground

Frame Ground

Power Source: USB B Plug Connector: 6717101-000 (MOLEX)

Connector: 43640-0301 (Micro-Fit) Mate: 43645-0300 (Micro-Fit)

Connector: 43025-1800 (MOLEX) Mate: 43045-1812 (MOLEX) Coil Interface Connector/RS232C/USB

Base Port Connector Pin Assignments

Table 2-4 lists the GEN5 Base Port Connector Pin Assignments.

Table 2-4 GEN5 Base Port Connector Pin Assignments

Pin No. Signal Name I/O Function

1 DGND - Ground

2 USB- I/O USB- (N)

3 +13V - No Connection

4 Switched+24V - Switched 24V Bezel

5 DTR - Data Terminal Ready

6 MRESET - Master Reset

7 USB+ I/O USB+ (P)

8 +24V DC - +24V DC Power Supply

9 RTS - Request to Send

Page 26

2-4

Section 2 GEN5™ Series Printer Installation

Connector: 43025-1800 (MOLEX) Mate: 43045-1812 (MOLEX) Coil Interface Connector/RS232C/USB

14 8

Connector: 39-01-3149 Mini-Fit Jr. (MOLEX) Mate: 39-01-2140 Mini-Fit Jr. (MOLEX) RS232 Power/COMM Port Connector/Coil Interface

Table 2-4 GEN5 Base Port Connector Pin Assignments (Continued)

Pin No. Signal Name I/O Function

10 RX2 I Receive 2, RS232C

11 TX2 O Transmit 2, RS232C

12 RX1 I Receive 1, RS232C

13 TX1 O Transmit 1, RS232C

14 TX1 O Transmit 1, Netplex

15 RX1 I Receive 1, Netplex

16 DNGD - Ground

17 VBUS - USB+5V

18 No Connection - No Connection

RS232C Connector Pin Assignments

Table 2-5 lists the GEN5 RS232C Connector Pin Assignments.

Table 2-5 GEN5 RS232C Connector Pin Assignments

Pin No. Signal Name I/O Function

1 MRESET MRESET

2 No Connection

3 No Connection

4 No Connection

5DGND

6+24V DC

7DGND

8+24V DC

9 Switched +24V

10 DGND

Ground

+24V DC Power Supply

Ground

+24V DC Power Supply

Switched +24V(Bezel)

Ground

11 RX1 I Receive 1 - RS232C

13 DTR

14 RTS

TX1

O Transmit 1 - RS232C

DATA Terminal Ready

Request to Send

Page 27

2-5

Installation GEN5™ Series Printer Section 2

Connector: 39-01-4037 Mini-Fit Jr. (MOLEX) Mate: 39-01-4031 Mini-Fit Jr. (MOLEX)

P1P4

Power Source: USB Connector Connector: Coil Interface USB (Male A Connector)

USB Coil Interface Connector (2nd Port Harness) Connector: 39-01-3042 Mini-Fit Jr. (MOLEX)

Bezel Connector (on Coil Harness) Pin Assignments

Table 2-6 lists the GEN5 Bezel Connector (on the Coil Harness) Pin Assignments.

Table 2-6 GEN5 Bezel Coil Harness Connector Pin Assignments

Pin No. Signal Name I/O Function

1 Power 24V O Switched 24V

DGND

No Connection

Ground

USB Connector Pin Assignments

Table 2-7 lists the GEN5 USB Connector Pin Assignments.

Table 2-7 GEN5 USB Connector Pin Assignments

Pin No. Signal Name I/O Function

1 VBUS - USB+5V

2 USB– I/O USB– (N)

3 USB+ I/O USB+ (P)

4 DGND - GROUND

Auxiliary Port Connector Pin Assignments

Table 2-8 lists the GEN5 Auxiliary Port Connector Pin Assignments.

Table 2-8 GEN5 Auxiliary Port Connector Pin Assignments

Pin No. Signal Name I/O Function

1DGND

2 RX2 I RX2 232C

3 TX2 O TX2 232C

GROUND

No Connection

Page 28

2-6

Section 2 GEN5™ Series Printer Installation

NOTE: A black Paper Index Mark should be visible along the right edge of the Ticket stack (Figure 2-2 b).

Figure 2-2 Stack Tickets in Ticket Tray

NOTE: The Printer’s LED Status indicator (Figure 2-3 b) changes from YELLOW (Paper) to GREEN (Ready).

Figure 2-3 Load Ticket Stack into Printer/

LED Status

NOTE: Before using the Paper Feed Button, follow the Loading Tickets procedure to ensure Tickets are properly loaded into the GEN5 Printer.

Figure 2-4 Paper Feed Button

Preventive Maintenance

JCM strongly recommends regularly scheduled Preventive Maintenance procedures to ensure that the GEN5 Printer performance meets factory specifications for trouble-free operation.

Loading Tickets

To load tickets into the GEN5 Printer, perform the following steps:

1. Open the EGM’ s Service Door.

2. Pull the Printer forward on its Sliding Base until it stops.

3. Fan the Ticket stack, then place it Tray so that it lays flat (Figure 2-2 a).

in the Ticket

5. Reinstall the Printer in the EGM by pushing the Sliding Base into the EGM until it stops.

6. Secure the EGM’s Service Door.

Paper Feed Button

To feed Paper into the GEN5 Printer or to Print a Configuration Ticket, proceed as follows:

4. Insert a Ticket into the Ticket In Slot (Figure 2-3

a). The Ticket automatically

and aligns in the correct position for printing.

feeds into the Printer

1. Press and hold the Feed Button to feed paper through the Printer or to advance to the top of the next Ticket (Figure 2-4 a).

2. Press the Feed Button twice wit onds to print a Configuration Ticket.

hin two (2) sec-

Page 29

2-7

Installation GEN5™ Series Printer Section 2

WARNING: To avoid damaging the Printer Unit, DO NOT use a screwdriver or other probing instrument to try to clear a Ticket Jam.

Figure 2-5 Lid Release Lever

Figure 2-6 Open Printer Lid

Figure 2-7 Print Head Release Lever

NOTE: Make sure Tickets are properly loaded in the Printer before resuming normal operation.

NOTE: JCM’s Printer Cleaning Kit



(P/N 350-00292-100) includes Cleaning Swab(s), Cleaning Wipe(s) and feed-through Cleaning Card(s), and is recommended for best results.

Figure 2-8 Cleaning Kit (P/N 350-00292-100)

Cleaning Kit Contents

Cleaning Wipe

Cleaning Card

Cleaning Swab (Qty 10)

(Qty 10)

Clearing a Ticket Jam

To remove or clear a jammed Ticket from the GEN5 Printer, proceed as follows:

1. Open the EGM access door.

2. Pull the Printer out of the EGM on its Sliding Base.

3. Press the Lid Release Lever toward the rear of the Prin

ter to release the Lid (Figure 2-5 a),

7. After removing debris, rotate the Print Head Release Lever to its Home (latched) position.

8. Once the Ticket Jam has been cleared, close the Printer Lid. Ensure that it latches.

9. Reload the Tickets into the Printer,

then press and hold the Feed button (Figure 2-4 a) to feed a ti

cket through the Printer. Verify that Tickets are

feeding properly.

4. Rotate the Lid up in the direction indicated by the arrow (Figure 2-6 a) to access the Printer

red int

erior (Figure 2-6 b).

Cleaning Procedure

JCM strongly recommends an annual completion of the Cleaning and Preventive Maintenance procedures to ensure that the GEN5 Printer performance meets factory specifications for trouble-free operation.

(Figure 2-3 a). Make sure that no debris or paper

ains jammed under the Pressure Roller (Fig-

rem ure 2-6 b).

6. If debris is blocking the Ticket Path, pull (rotate)

5. Pull the Ticket out of the Ticket Insertion Slot

the Ticket Path through the Print Mechanism (Figure 2-7 a) and carefully

remove any debris.

the Print Head Release Lever leftward to acc

ess

Print Head and Roller Cleaning Procedure

To clean the GEN5 Printer Print Head and Rollers, perform the following procedure:

1. Open the EGM access door.

2. Pull the Printer out of the EGM on its Sliding Base.

3. Remove any loaded Tickets.

4. Press the Lid Release Lever to open the Printer Lid (Figure 2-5 a).

Page 30

2-8

Section 2 GEN5™ Series Printer Installation

Figure 2-9 Clean Print Head

Figure 2-10 Clean Print Head Rollers and

Feed Rollers

NOTE: Refer to Figure 2-11 and Table 2-9 for Printer Sensor Locations and Cleaning Methods.

NOTE: The Paper Out (Index Mark) Sensor (Figure 2-11 c) is located within the Print Head approximately 1 inch from its right edge. This sensor should be cleaned using nonflammable Compressed Air.

NOTE: Make sure Tickets are properly loaded in the Printer before resuming normal operation.

Figure 2-11 Printer Sensor Locations (cut-away)

5. Pull the Print Head Release Lever to release the Print Head (Figure 2-7 a).

6. Use non-flammable compressed air to remove du

st and dirt from the compartment, Print Head (Figure 2-9 a), Rollers, Paper Out Sensor and T

aken Sensor.

7. Press down on the Print Head Release Lever to lower the Print Head, then gently wipe swab along the length of (and inside) the Print Head (Figure 2-9 a). Then return the Print Head Release Lever to its

closed position.

a cotton

Sensors Cleaning Procedure

The GEN5 Printer has five (5) Sensors that work with the EGM firmware to provide reliable product performance.

To clean the GEN5 Printer Sensors, follow this procedure:

1. Press the Lid Release Lever to open the Printer Lid (Figure 2-5 a).

2. Clean the surfaces of the Sensors using Isopropyl Alcohol

3. Close the Printer Lid.

4. Realign the Printer with the Sliding Base, then re

and a clean cotton swab.

install it into the EGM.

8. To clean the Print Head Rollers (Figure 2-10 a) and Feed Rollers (Figure 2-10 b), turn the Rollers by han

d while wiping them with a new Cleaning Wipe or a clean Microfiber cloth (slightly dampened with Isopropyl Alcohol).

Table 2-9 GEN5 Printer Sensor Cleaning Methods

Symbol Sensor Ty pe Cleaning Method

Printer Tray 

(Drawer Open) Ticket Low 

(Paper Low) Paper Out 

(Index Mark)

d Lid Open

e Taken Sensor

Wipe clean with an  al

cohol swab.

Wipe clean with an  alcohol swab.

Blow clean with Comp

Wipe clean with an a

ssed Air

cohol swab.

Page 31

2-9

Installation GEN5™ Series Printer Section 2

NOTE: Make sure the Printer’s Power Supply is properly connected.

NOTE: Each Cleaning Card is intended for single use only. Always use a new Cleaning Card for each cleaning cycle.

Cleaning Card Cleaning Procedure

To clean the GEN5 Printer Paper Path and Sensors using a Cleaning Card, follow this procedure:

1. Open the EGM Service Door.

2. Pull the Printer out of the EGM on its Sliding Base.

3. Remove any loaded Tickets from the Printer

4. Remove the Cleaning Card from its protective packaging (Figure 2-8).

5. Carefully insert the Card’ end into the Printer’s Ticket In Slot (Figure 2-3

a). The Cleaning Card wil

into the Printer.

6. Press and hold the Feed button on the Keypad (Figure 2-4 a) to feed the Cleaning Card through the Paper

7. Carefully remove the Cleaning Card from the Printer

Path.

’s Ticket Out Slot.

“T”-shaped notched

l automatically feed

8. Feed 2 or 3 Tickets through the Printer to remove alcohol residue.

Page 32

2-10

Section 2 GEN5™ Series Printer Installation

THIS PAGE INTENTIONALLY LEFT BLANK

Page 33

3-1

3 COMMUNICATIONS

This section was intentionally left out due to a Non-Disclosure Agreement requirement. If this information is required, please contact the closest offic e lo ca ti on lis te d bel ow:

GEN5™ Series

Printer

Section 3

Americas

JCM American

Phone: +1-702-651-0000 Fax: +1-702-644-5512 925 Pilot Road, Las Vegas, NV 89119 E-mail: support@jcmglobal.com

Europe, Middle East, Africa &



Russia

JCM Europe GmbH

Phone: +49-211-530-645-60 Fax: +49-211-530-645-85 Mündelheimer Weg 60 D-40472 Düsseldorf Germany E-mail: support@jcmglobal.eu

UK & Ireland

JCM Europe (UK Office)

Phone: +44 (0) 190-837-7331

Asia and Oceania

JCM Gold (HK) LTD.

Phone: +852-2429-7187 Fax: +852-2929-7003 Unit 1-7, 3/F., Favor Industrial Centre 2-6 Kin Hong Street, Kwai Chung, N.T. Hong Kong E-mail: asiasupport@jcmglobal.com

JAPAN CASH MACHINE CO., LTD. (HQ)

Phone: +81-6-6703-8400 Fax: +81-6-6707-0348 2-3-15, Nishiwaki, Hirano-ku, Osaka 547-0035

JAPAN E-mail: Shohin@jcm-hq.co.jp

he JCM website for all locations is:

http://www.jcmglobal.com

Fax: +44 (0) 190-837-7834 Unit B, Third Avenue Denbigh West Business Park Bletchley, Milton Keynes, Buckinghamshire MK1 1DH, UK E-mail: support@jcmglobal.eu

Page 34

3-2

Section 3 GEN5™ Series Printer Communications

THIS PAGE INTENTIONALLY LEFT BLANK

Page 35

4-1

GEN5™ Series

4 DISASSEMBLY/REASSEMBLY

WARNING: Before performing this procedure, observe the ESD WARNING in “User Cautions” on page 1-2.

Figure 4-1 Remove Paper Tray Mounting Screws

Figure 4-2 CPU Board Removal

Printer

Section 4

This section provides disassembly and reassembly instructions for the GEN5 Printer, and includes the following information:

• Tool Requirements

• Paper Tray Removal

• CPU Board Removal

• Upper Presenter Removal

• Print Mechanism Disassembly

• Bottom Presenter Mechanism Disassembly

Tool Requirements

The following tools will be required to perform Printer disassembly and reassembly.

• #1 & #2 Phillips Screw Drivers

• Flat-blade Screw Driver

• Needle-nose Pliers

•

⁄4” Nut Driver

Paper Tray Removal

To remove the Paper Tray, proceed as follows:

1. Remove four (4) mounting screws from the Paper Tray (Figure 4-1 a1, a2, a3 & a4).

CPU Board Removal

To remove the CPU Board from the GEN5 Printer unit, proceed as follows:

1. Disconnect six (6) Harness connections (Figure 4-2 a

thru a6.

2. Remove the Ground Screw (Figure 4-2 b

3. Remove three (3) screws (Figure 4-2 b

4. Lift the CPU Board off the base.

5. Disconnect the Print Head connec

a7).

tion (Figu

thru b4).

re 4-2

2. Lift the Paper Tray up slightly, then disconnect the LED panel con

3. Lift the Paper Tray up and off the Bottom Tray.

nection (not shown).

Upper Presenter Removal

To remove the Upper Presenter from the GEN5 Printer unit, proceed as follows:

1. Remove two (2) screws (Figure 4-3 a1 and a2) from the bottom side of the Bottom Tray.

2. Lift the Upper Presenter (Figure 4-3 b) out of the

tom Tray.

Bot

Page 36

4-2

Section 4 GEN5™ Series Printer Disassembly/Reassembly

Figure 4-3 Remove Upper Presenter

Figure 4-4 Print Head Removal

Figure 4-5 Right Side Cover Removal

NOTE: Be sure to save the End Caps that hold the TOF Sensor in place.

Figure 4-6 TOF Sensor Removal

5. Remove the Print Head (Figure 4-4 d) from the Lid Assemb

ly.

TOF Sensor Removal

To remove the TOF Sensor:

1. Remove the two (2) screws (Figure 4-5 a1 & a2) securing the right side cover (Figure 4-5 b) to the

t Mechanism. Then remove the right side

Prin cover.

Print Mechanism Disassembly

The Print Mechanism includes the TOF Sensor and Upper Presenter Motor. To disassemble it, proceed as follows:

1. Carefully cut and remove tie wraps, as needed.

2. Remove the e-clip on the Hinge Pin (Figure 4-4

a).

2. Move the Harness out of the Guides (Figure 4-6

a).

3. Remove the Plastic Pin using a flat-edge screwdriver (Figure 4-6 b).

4. Carefully slide the TOF Sensor board out of the Print Head (Figu

re 4-6 c).

3. Pull the Hinge Pin (Figure 4-4 b) out of the side he Print Head, separating the Mounting

of t Bracket from the Lid

4. Remove four (4) screws securing the Print Head

(Figure 4-4 c

Assembly.

thru c4).

Page 37

4-3

Disassembly/Reassembly GEN5™ Series Printer Section 4

Figure 4-7 Left Side Cover Removal

Figure 4-8 Remove Gears and E-clip

Figure 4-9 Remove Screws and Motor

Figure 4-10 Upper Platen Roller Cover

Upper Presenter Motor Removal

To remove the Upper Presenter Motor, proceed as follows:

1. Remove two (2) screws located along the left side cover (Figure 4-7 a

2. Lift the Cover from the Print Assembly.

3. Remove two gears (Figure 4-8 a

4. Remove one (1) e-clip (Figure 4-8 b) and the Platen roller

gear (Figure 4-8 c).

and a2).

6. Slide the Upper Presenter Motor out of the Frame.

Upper Platen Roller Removal

To remove the Upper Platen Roller, proceed as  follows:

1. Remove four (4) screws that secure the Cover (Figure 4-10 a1 thru a4), then remove the Cover.

2. Remove the Platen roller.

5. Remove four (4) flat head screws holding the left side (Figure 4-9 d

Head screw from the inside of the left bracket

ure 4-9 e).

(Fig

thru d4) and the single Pan

Page 38

4-4

Section 4 GEN5™ Series Printer Disassembly/Reassembly

Figure 4-11 Remove Bottom Presenter

Figure 4-12 Remove Taken Sensor

Figure 4-13 Remove Lid Sensor

Figure 4-14 Remove Presenter Motor

Bottom Presenter Mechanism



Disassembly

To remove the Bottom Presenter Mechanism, proceed as follows:

1. Remove four (4) screws on the bottom rails (Figure 4-11 a

2. Lift the Bottom Presenter upward slightly.

3. Remove the nut from the ground lug (Figure 4-11

sing a

b) u

4. Remove two (2) screws securing the Bezel LED Connector.

Remove the Bezel LED Harness from the hold-

5. ing clip.

6. Lift the Bottom Presenter (Figure 4-11 c) out of the Bottom Tray.

thru a4).

⁄4” Nut Driver.

Lid Closed Sensor Removal

To remove the Lid Closed Sensor, proceed as follows:

1. Remove two (2) screws securing the Lid Sensor (Figure 4-13 a

2. Disconnect one (1) connector.

3. Remove the Lid Sensor (Figure 4-13 b).

and a2).

Presenter Motor and Rollers

To remove the Presenter Motor and Rollers, proceed as follows:

Presenter Motor

1. Remove two (2) screws securing the Presenter Motor (Figure 4-14 a

2. Remove the Presenter Motor (Figure 4-14 b) from the Assembly.

and a2).

Taken Sensor Removal

To remove the Taken Sensor, proceed as follows:

1. Remove two (2) screws (Figure 4-12 a1 and a2) securing the Taken Sensor (Figure 4-12 b).

2. Remove one (1) connector (Figure 4-12 c).

3. Lift the Taken Sensor off the Bottom Presenter.

Page 39

4-5

Disassembly/Reassembly GEN5™ Series Printer Section 4

Figure 4-15 Remove Lower Idler Roller

Figure 4-16 Remove Motor Mounting Bracket

Figure 4-17 Remove Snap Rings Left

Figure 4-18 Remove Snap Rings Right

Figure 4-19 Remove Roller Bushings and 

Presenter Rollers

. Remove two (2) Snap Rings securing the two

Presenter Rollers

To remove the Lower Idler Presenter Rollers, pro-

gears (Fi

gure 4-17 a

and a2).

ceed as follows:

1. Remove two (2) screws securing the Lower Idler Roller and Springs (Figure 4-15 a

2. Lift the Roller Cover (Figure 4-15 b) off of the Assemb

ly.

3. Remove two (2) tension springs (Figure 4-15 c and c2).

4. Lift the Idler Roller (Figure 4-15 d) and Mounting Brackets

(Figure 4-15 e

the Presenter.

and a2).

and e2) away from

7. Remove two (2) Snap Rings on the Right side (Figure 4-18 a

and a2).

5. Remove four (4) screws (Figure 4-16 a securing the Motor Mounting Bracket 

(Figure 4-16 b).

thru a4)

8. Remove the four (4) Roller Bushings (2 Left/2 Right) (Figure 4-19 b

thru b4).

9. Remove the two (2) Presenter Rollers (Figure 4-

and c2).

19 c

Page 40

4-6

Section 4 GEN5™ Series Printer Disassembly/Reassembly

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Page 41

5-1

GEN5™ Series

5 WIRING DIAGRAMS

System Wiring Diagram

Figure 5-1 GEN5 Printer System Wiring Diagram

Printer

Section 5

This section provides the following Wiring  Diagram for the GEN5 Printer Unit:

• System Wiring Diagram.

Page 42

5-2

Section 5 GEN5™ Series Printer Wiring Diagrams

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Page 43

6-1

GEN5™ Series

6 FIRMWARE UPDATING AND TESTING

Figure 6-1 Tool and Harness Connections

a) PC (OS: Windows 7 or newer/

Microsoft .NET Framework 4.5) b) Evaluation Cable c) 24VDC Power Supply d) Firmware Update Port*

e) USB Male “A” to Male “B” f) GEN5 Printer Unit

*. Firmware updates.

Figure 6-2 Configuration Ticket (sample)

System Information

Communication

Print Control System Resources

Library Inventory

(Fonts)

Information

Printer

Section 6

This section provides Firmware Updating and Testing procedures for the GEN5 Printer Unit and includes:

• Tool Requirements

• Configuration Ticket Parameters

• Installation Procedures

• FLDFU Downloader Installation

• JCM Printer Driver Installation

Tool Requirements

Figure 6-1 identifies the tools and connections required to update or test a GEN5 Printer.

Configuration Ticket Parameters

The Configuration Ticket (Figure 6-2) provides current Printer settings and information needed to test the GEN5 Printer (Table 6-1).

Table 6-1 Configuration Ticket Parameters

Field Name Description

SYSTEM

Model: GEN5

Firmware:

Firmware Code/ Communication Setting

Alias: (Not Used)

Build Date: Date of Firmware Release

Base Serial #: (Code/Description)

COMMUNICATION

Interface: Serial

Baud Rate: 38400

Data Bits: 8

Parity: None

Handshaking: Xon/Xoff

PRINT CONTROL

Darkness Control: +0%

Black Bar Index: Enabled

Print On Demand: Disabled

Auto Sleep Timer: Off On/Off

Paper Low Detect: Enabled

SYSTEM RESOURCES

Flash-Used: 000016

Free: 524256

†



Installed Firmware version

(see Firmware Code below)

5Rxxxxxxx RS-232

5C, 5H, 5P, 5S USB

(G)5Nxxxxxxx NetPlex

xxxx Product Code

YYYY Four-digit year

MM Two-digit month

DD Two-digit day

nnnn Number

Communication C = CDC H = GDS/HID P = PDC S = SPC

Communication

Interface Type

(Serial or USB)

Communication

Speed

Number of Data

Bits Used

Communication

Parity Used

Communications

Handshaking

Numeric setting (default = 0.0%)

Enabled/

Disabled

Enabled/ Disabled

Amount of Flash

Memory in use

Flash Memory

Available

Used

Page 44

6-2

Section 6 GEN5™ Series Printer Firmware Updating and Testing

NOTE: The parameters listed in Table



6-1 are set in Firmware, and can only be changed by the manufacturer.

Figure 6-3 Load Ticket Stack into Printer/

LED Status

Figure 6-4 Paper Feed Button

Figure 6-5 FLDFUSetupV228.exe File Location

Table 6-1 Configuration Ticket Parameters

Field Name Description

LIBRARY INVENTORY

Templates (#):

Print Regions (#):

Graphics(#): (Not Used)

Fonts:

*. Sample data; information may vary based on product configuration.

Firmware is specific to Game Manufacturer and Jurisdiction; contact OEM to verify approved firmware version for the Game and Jurisdiction. (“G” indicates that the Firmware is for IGT.)

†. Base Serial Number is a 16-digit code that incorporates the date of

manufacture in xxxxYYYYMMDDnnnn format; this number also appears on the Unit’s Serial Number sticker, below the bar code.

0,1,2,3,4,5, 6,7,8,9,A,B

i,1,2,3,4,5,6,7,8,h,r,9, A,B,C,D,E,F,G,I,J,K,L ,N,O,P,Q,R,S,T,U,Z,X

, a,b,c,d,e,f,g,j,

s,k,m,n,o,p,q,

1.2.3.4.5,7.8.

9.?,=, >,<,:,;

Templates used

in current version of Firmware

Indicates where

Printing occurs

on the Ticket

Indicates which

Graphics are

used on the

Ticket

Indicates which

Fonts are in use

on the Ticket

Printing a Configuration Ticket

To print a Configuration Ticket:

1. Make sure Tickets are stacked in the Paper Tray and properly fed into the Printer’s Ticket In Slot (Figure 6-3 a).

2. Press the FEED button twice within 2 seconds (Figure 6-4 a).

Installation Procedures

This section provides instructions for installing the

FLDFU Downloader Software Tool (available at

www.jcmglobal.com).

FLDFU Downloader Installation

Perform the following steps to download and install

FLDFU Downloader software tool (Refer to Fig-

the ure 6-1 for the necessary Tool and Harness Connections).

1. Download the “FLDFU Downloader”.zip file from

www.jcmglobal.com to the PC’s Downloads

directory (Figure 6-5 a).

2. Open the PC’s Downloads directory where the

FLDFU Downloader”.zip file is located, then

“ extract the files into a new folder on the PC Desktop (e.g., click folder name, such as

3. From the the “FLDFUSetupV228.exe” file to begin the installation.

Make New Folder, then enter a new

FLDFU_DLSetup).

FLDFU_DLSetup folder, double-click

The “Welcome to the InstallShield Wizard for

FLIDFU Downloader

” Screen shown in Figure 6-6

will appear.

Page 45

6-3

Firmware Updating and Testing GEN5™ Series Printer Section 6

Figure 6-6 InstallShield Wizard Welcome Screen

Figure 6-7 Ready to Install the Program Screen

Figure 6-8 Installing FLIDFU Downloader

Figure 6-9 Installation Completion Screen

Figure 6-10 Restart PC after FLDFU Installation

4. Click the “Next>” Button (Figure 6-6 a).

5. Click the “Install” Screen Button (Figu 6-7 a) when the “ Screen (Figure 6-7) appears.

Ready to Install the Program”

7. Once installation is complete, the “

Wizard Completed

Click the “ 6-9 a) to end the installation process.

8. Whe

tion

ton to restart the PC.

Finish” Screen Button (Figure

n the “

” screen appears, click the “Yes” Screen But-

” Screen (Figure 6-9) appears.

FLIDFU Downloader Installer Informa-

InstallShield

6. When the “ appears, monitor the installation Progress Bar (Figure 6-8 a) until installation has completed. The install

Installing FLIDFU Downloader” Screen

ation may take several minutes.

This completes the “FLDFU Downloader” installation procedure. Once installation is complete, the FLDFU icon appears on the PC Desktop.

Firmware Download Procedure

To download GEN5 Printer Firmware to the GEN5 Printer Unit, proceed as follows:

1. Refer to Figure 6-1 to complete the necessary Tool and Harness connections.

2. Connect the PC to the GEN5 Printer.

3. Double-click the top to launch the tion.

4. Look for verification of a valid connection to the GEN5 Printer (Fi

“FLDFU” icon on the PC Desk- “FLDFU Downloader” applica-

gure 6-11 a).

Page 46

6-4

Section 6 GEN5™ Series Printer Firmware Updating and Testing

NOTE: Look for a GEN5 Firmware filename that begins with “5”.

NOTE: When upgrading to a different Firmware version, deselect the Erase User Settings checkbox (refer to Figure 6-11 c). Downloading time runs longer if the checkbox is selected.

Figure 6-11 Verify Connection & Select Firmware

NOTE: Download progress is indicated by a blue Progress Bar and a green Flashing Square that appears on the upper right side of the display screen.

Figure 6-12 Start Full Firmware Upgrade

Figure 6-13 Firmware Upgrade Completed

NOTE: Microsoft .NET Framework 4.5 is required to run the JCM Printer Basic Driver. If necessary, this component can be installed from the JCM Printer Basic Driver folder.

5. Click “Select FIRMWARE” to open the Browser (Figure 6-11 b).

6. Click the “ 6-12 a) to begin the Firmware download.

Full Upgrade” Screen Button (Figure

8. From the Printer, press the “FEED” button twice within 2 seconds to print a Configuration Ticket. Verify that the updated Firmware loaded properly (refer to Figure 6-2 and Table 6-1).

This completes the Firmware Download procedure.

JCM Printer Driver Installation

Perform the following steps to download and install

JCM Printer Basic Driver. (Refer to Figure 6-1

the for the necessary Tools and Harness Connections).

Look for the “***Printer Successfully

updated

a). When it appears, the Firmware Upgrade is

mplete.

***” message display (Figure 6-13

1. Download the “JCM_Printer_Driver”.zip file from

www.jcmglobal.com to a new folder in the PC’s

Downloads directory (Figure 6-5 a).

2. Open the PC’s Downloads directory where the

JCM_Printer_Driver”.zip file is located, then

“ extract the files into a new folder on the PC Desktop (e.g., click folder name, such as JCM_Printer_Driver).

3. From the folder, double-click the “ the application.

Make New Folder, then enter a new

JCM Printer Basic Driver - Installation

setup.exe” file to install

Running the JCM Printer Basic Driver

To run the JCM Printer Basic Driver Application:

1. Click the Start button on the PC desktop.

2. Click

3. Click on the “JCM Printer Basic Driver” icon.

The JCM Printer Basic Driver user interface will appear (Figure 6-14).

Programs, then scroll down to JCM.

Page 47

6-5

Firmware Updating and Testing GEN5™ Series Printer Section 6

Figure 6-14 JCM Printer Basic Driver UI

a b

NOTE: If the spinner disappears, the attempted connection to the specified Port has failed. In this event, select a different Port Number from the combo box.

Figure 6-15 Connecting to Selected Port Message

Figure 6-16 Printer Basic Driver Main Page

Figure 6-17 Printer Configuration Section

Figure 6-18 Commands Section

Printer Basic Driver Main Page

When the Printer connects successfully, the Printer

(Figure 6-16) will be 

4. Select the desired Communication Protocol and Port Number to connect the Printer.

a) To toggle the Communication Protocol setting from

RS-232 to Netplex, click and drag the PROTOCOL slide bar until the desired setting is

displayed (Figure 6-14 a).

b) To sp ecify the desired Port Numbe r , click the PORT

NUMBER combo box (Figure 6-14 b), then click on the desired Port (e.g., COM3).

The Printer Basic Driver displays a spinner (Figure 6-15

SELECTED PORT...

(Figure 6-15

a) and the “CONNECTING TO

” status message 

b) while trying to connect to the

specified Port.

Basic Driver Main Page

displayed.

The Main Page is divided into the following three (3) sections:

• Printer Configuration

• Commands

• Printer Status

Printer Configuration

The Printer Configuration section (Figure 6-17) displays the Printer Configuration information listed in Table 6-2.

Table 6-2 Printer Configuration Information

Version Baud Rate

Protocol Parity

Status Data Bits/Stop Bit

Commands

From the Commands section, specific actions (described in Table 6-3) can be sent to the Printer.

Page 48

6-6

Section 6 GEN5™ Series Printer Firmware Updating and Testing

WARNING: If the Flush command is used, new Firmware must be installed in the Printer to restore normal operation and full functionality.

NOTE: When the Warning condition has been resolved, the Warning tile display reverts back to its original color.

Figure 6-19 Printer Status Section

Figure 6-20 Printer Basic Driver Menu Options

Figure 6-21 Exiting the Printer Basic Driver UI

Table 6-3 Commands and Descriptions

Command Description

Reset (a) P

Clear (b)

Flush (c)

Feed (d)

Print Ticket

Information (e)

Get Value (f)

hysically resets the Printer

Clears the Printer Status Fields (Warning and Error Status alerts)

Deletes the Printer Application (refer to the Warning text below)

Feeds a blank Ticket through the Printer to the top of the next form

Prints a Test Ticket with Communications and Printer Setup Information

Retrieves the Printer’s CRC value, depending on the 4-byte (8-digit) seed value supplied (Default = 0)

Printer Status

The Printer Status section (Figure 6-19) monitors the Printer’s current status. When any of the twenty (20) separate Warning conditions monitored by the Printer occurs, the Warning tile display color changes to (Figure 6-19

RED to alert the user of the condition

a).

Table 6-4 Menu Options and Controls

Menu Option Description

RESET

CONNEC

INFO (b)

HELP (c)

Minimize (d)

Maximize (e)

Close (f)

TION (a)

Click the RESET CONNECTION

current Printer or connect to another Printer

Click the INFO Information page data (e.g., Current

Version Number)

Click the HELP online User Manual.

Click the Minimize the user interface display.  (To restore the user interface display size, click the JCM logo Windows Taskbar on the PC Desktop.)

Click the Maximize the user interface display to full screen. 

To restore the default user interface display size, click the Maximize icon again.

Click the Close Printer Driver application user interface and exit the program.

icon to reconnect the

icon to display the

icon to view the

icon to minimize

icon in the

icon to maximize

icon to close the

Exiting the Printer Driver Application

T o close and exit the JCM Basic Printer Driver user interface, click the Close

icon (Figure 6-21 a).

Menu Options

The Menu Options shown in the JCM Printer Basic Driver Menu Bar (Figure 6-20

a-f) are described in

Table 6-4.

Page 49

7-1

GEN5™ Series

7 EXPLODED VIEWS & PARTS LISTS

GEN5 Entire Unit Exploded View

Figure 7-1 GEN5 Entire Unit Exploded View

Printer

Section 7

This section provides product exploded views and parts lists for the GEN5 Printer Unit. This section contains the following information:

• GEN5 Entire Unit Exploded View

• GEN5 Bottom Presenter Exploded View

• GEN5 Bottom Presenter Housing Exploded View

• GEN5 Top Presenter Exploded View

• GEN5 Lid Upper Presenter Exploded View

• GEN5 Bottom Tray Assembly Exploded View

Page 50

7-2

Section 7 GEN5™ Series Printer Exploded Views & Parts Lists

GEN5 Entire Unit Parts List

Table 7-1 GEN5 Entire Unit Parts List

Ref No. Part No. Description Qty Remark

1 100-00016-101 Sub-Assy., LID Upper Presenter 1

2 100-00019-100 Sub-Assy., Bottom Tray 1

3 1

4 1

5 1

6 3

7 1

8 3

9 3

00-00020-101 Sub-Assy., Paper Tray 1

00-00164-100 Sub-Assy., Bottom Presenter 1

40-00243-102 PCBA Assy., GEN5 1

70-00015-100 Base 1

50-00373-100 Cable Assy., Coil 14 RS232/USB 1

62-00253-100 Label, Tray JCM Arrow 1

62-00256-100 Label, Lid, JCM Type 5 1

362-00080-101 Label, No Tamper 1

473-00082-100 SCR,FLHPH,PLASTITE 48-2,#6x3/8 10

473-00117-100 STUD, SELF CLINCHING PEM FHS-632-8 OR EQ. 1

476-00008-100 NUT, HX, #6-32, Narrow. 1

473-00079-100 SCR,PNHPS,PLASTITE 48-2,#6x1/4 4

473-00081-100 SCR,PNHPH,PLASTITE 48-2,#6x3/8 1

486-00031-100 CLAMP, CBL, N4-BLK 1

150-00033-100

GROUND HARNESS FROM BOTTOM PRESE ASSY

NTER

Page 51

7-3

Exploded Views & Parts Lists GEN5™ Series Printer Section 7

GEN5 Bottom Presenter Exploded View

Figure 7-2 GEN5 Bottom Presenter Exploded View

Page 52

7-4

Section 7 GEN5™ Series Printer Exploded Views & Parts Lists

GEN5 Bottom Presenter Parts List

Table 7-2 GEN5 Bottom Presenter Parts List

Ref No. Part No. Description Qty Remark

1 370-00170-100 Presenter Bottom 1

2 340-00002-101 Motor, Presenter 1

3 3

4 1

5 2

6 3

7 3

8 4

9 4

10-00199-100 Mounting Bracket, Presenter Motor 1

40-00099-100 Taken Sensor 1

40-00000-100 Gear, SPUR 48 TOOTH 2

70-00026-100 Floating Part, Cover 1

70-00021-100 Floating Part 2

60-00104-100 Roller, Platen 2

60-00006-100 Roller, Pinch 1

485-00175-100 Spring, Compression 2

486-00032-100 Bearing, Plastic 4

473-00050-100 Screw, MACH, PNHPH 4-40x0.187 2

482-00012-100 Washer, Lock Motor 5

486-00044-100 Retaining Ring, 0.188 4

473-00078-100 Screw, PLASTITE PNHPH #4x0.25 6

150-00033-100 Ground Harness 1

150-00027-100 Cable, Assy-Taken Sensor 1

482-00028-100 Washer #6 2

473-00079-100 Screw, PLASTITE 48-2, #6x0.25 2

Page 53

7-5

Exploded Views & Parts Lists GEN5™ Series Printer Section 7

GEN5 Bottom Presenter Housing Exploded View

Figure 7-3 GEN5 Bottom Presenter Housing Exploded View

Page 54

7-6

Section 7 GEN5™ Series Printer Exploded Views & Parts Lists

GEN5 Bottom Presenter Housing Parts List

Table 7-3 GEN5 Bottom Presenter Housing Parts List

Ref No. Part No. Description Qty Remark

1 470-00007-100 Lid Sensor 1

2 473-00099-100 Screw, PNHPH 2-32x0.125 2

3 4

4 4

86-00032-100 Bearing, Plastic 2

86-00044-100 Retaining Ring 2

Page 55

7-7

Exploded Views & Parts Lists GEN5™ Series Printer Section 7

GEN5 Top Presenter Exploded View

Figure 7-4 GEN5 Top Presenter Exploded View

Page 56

7-8

Section 7 GEN5™ Series Printer Exploded Views & Parts Lists

GEN5 Top Presenter Parts List

Table 7-4 GEN5 Top Presenter Parts List

Ref No. Part No. Description Qty Remark

1 370-00019-100 Top Presenter 1

2 370-00021-100 Floating Part 2

3 3

4 4

5 4

6 4

70-00026-100 Floating Part, Cover 1 Plate - Spring

85-00175-100 Spring, Compression 2

60-00006-100 Roller, Pinch 1

73-00078-100 Screw, PLASTITE, PNHPH #4x0.25 2

Page 57

7-9

Exploded Views & Parts Lists GEN5™ Series Printer Section 7

GEN5 Lid Upper Presenter Exploded View

5 4 15 13

Ground Lug From Bottom Presentor

Figure 7-5 GEN5 Lid Upper Presenter Exploded View

Page 58

7-10

Section 7 GEN5™ Series Printer Exploded Views & Parts Lists

GEN5 Lid Upper Presenter Parts List

Table 7-5 GEN5 Lid Upper Presenter Parts List

Ref No. Part No. Description Qty Remark

1 370-00020-102 GEN5 Lid 1

2 100-00017-100 Top Presenter Assy. 1

3 4

4 3

5 3

6 310-0

7 3

8 3

9 4

00-00007-100 Print Mechanism 1

70-00023-100 Base Locker, Latch 1

70-00022-100 Locker, Latch 1

0117-100 Cutter, Top Presenter 1

70-00024-100 Hinge 1

70-00025-100 Hinge, Pin 1

85-00013-100 Spring, Torsion Hinge 1

473-00083-100 Screw, Cutter MACH FLHPH, 6-32x1/4 2

473-00049-100 Screw, Print Mech, MACH PNHPH, M3x5mm 4

486-00033-100 Retaining Ring, Hinge Pin, E-RING 0.25in. dia. 1

473-00082-100 Screw, Top Presenter, PLASTITE-FLHPH #6x.375 4

482-00012-100 Washer, Lock 2

485-00008-100 Spring, Compression 1

473-00078-100 Screw, PLASTITE-PNHPH #4x.025 2

150-00023-100 Print Head Harness 1

Page 59

7-11

Exploded Views & Parts Lists GEN5™ Series Printer Section 7

GEN5 Bottom Tray Assembly Exploded View

3 5

Figure 7-6 GEN5 Bottom Tray Assembly Exploded View

Page 60

7-12

Section 7 GEN5™ Series Printer Exploded Views & Parts Lists

GEN5 Bottom Tray Assembly Parts List

Table 7-6 GEN5 Bottom Tray Assembly Parts List

Ref No. Part No. Description Qty Remark

1 370-00016-100 Bracket, Main 1

2 350-00054-100 Grounding Foil 1

3 310-0

4 310-0

5 4

6 4

7 485-00090-100 Grounding Spring 4

8 4

9 4

0112-100 Bracket Release Bar 1

0116-100 Rail 2

85-00027-100 Lock Spring 1

85-00030-100 ‘W’ Spring 1

73-00080-100 Screw, PLASTITE FLPHP 6x0.313 10

73-00073-100 Screw, MACH BTH M3x 5x8mm 3

310-00115-100 Guide, Release Bar 1

370-00040-100 HLDR Conn 1

473-00019-103 SCR, MACH PNHPH, M3x4mm Screw Lock Spring 2

473-00072-100 SCR, SHLDR 4-40 1/8 x 3/16 2

473-00497-100 SCR, MACH PN# 9PH #2 x 3/16 2

485-00019-100 SPR - EXT 1

150-00028-100 CABLE, ASSY. BEZEL 1

486-00001-100 WIRE SADDLE NYLON 1

Spacer, W-

MET Shape, SS 17-7

Page 61

GEN5™ Series

8-1

8 INDEX

Printer

Section 8

Communications

criteria regarding receipt of ...3-1

Configuration Ticket

printing ...2-6

Contact Information

Address and Telephone Numbers for ...1-11

Dimensions

entire unit clearance

illustrated drawing for ...1-9, 1-10

Disassembly/Reassembly

instructions for ...4-1

Exploded View

GEN5 Bottom Presenter Housing, illustration of ...7-5 GEN5 Bottom Presenter, illustration of ...7-3 GEN5 Bottom Tray Assembly, illustration of ...7-11 GEN5 Entire Unit, illustration of ...7-1 GEN5 Lid Upper Presenter, illustration of ...7-9 GEN5 Top Presenter, illustration of ...7-7

Paper Feed Button

Loading Tickets (note) ...2-6

Precautionary Symbols

types of ...1-2

Primary Features

GEN5 Printer ...1-4

Printer Errors

Corrective Actions ...A-3

Printer Status

Front Bezel LED Indicators ...A-2 LED Error Code ...A-2

Product Descriptions ...1-2

Safety

pictographs indicating

1 to 3 symbols inside boxed area ...1-1

Software Descriptions

Product Number Specifications of ...1-2

Special Notes

italic text highlights

finger points to ...1-1

Steps

sequential numbering of ...1-1

Fault Table

table listings of ...A-1

Feed Button

advancing to the next Ticket ...2-6 feeding paper ...2-6

Front Bezel LED

Indicators ...A-2

GEN5

photo of a ...1-1

Testing

instructions for ...6-1

Tool Requirements

Firmware updating and testing ...6-1 workbench ...4-1

Troubleshooting

Instructions for ...A-1

Wiring Diagram

system & individual primary part ...5-1

Model Descriptions

Product Number Specifications of ...1-2

Navigation

within manual

procedure for ...1-1

Page 62

8-2

GEN5™ Series Printer

THIS PAGE INTENTIONALLY LEFT BLANK

Page 63

A-1

GEN5™ Series

A TROUBLESHOOTING

Printer

Appendix A

This section provides troubleshooting instructions for the GEN5 Printer Unit, and includes the following information:

• Introduction

• Troubleshooting Overview

• Fault Table Listings

• Front Bezel LED Indicators

• LED Indication Conditions

• Printer Errors

Introduction

Most Printer issues result from minor causes. Before replacing any parts, be sure that all assembly and circuit board connectors are properly fitted with their harnesses properly connected.

Poor performance by the GEN5 Printer is often due to dust, residue or foreign objects adhering to the sensors or rollers. Clean the Transport Path first, then carefully observe the operating state of the Printer when printing a Configuration Ticket. This

Table A-1 General Fault Conditions

observation is important in locating any causes of failure and the possible fault location.

Perform all repairs and updates by referring to Firmware Updating and T esting in Section 6 of this Manual, and the Disassembly/Reassembly instructions in Section 4 of this Manual.

Troubleshooting Overview

This product allows the operator to perform fault diagnosis by checking various Fault Table Listings against the symptoms. Survey the cause(s) of any failure occurrences during the process.

After determining the cause of the failure, repair the unit and replace any appropriate parts deemed necessary. Then perform the Performance Test.

Fault Table Listings

Table A-1 identifies possible GEN5 Printer Unit fault conditions that can occur, and the necessary actions required to correct them.

Symptoms/Error Messages Corrective Action Required

No Power/

No LEDs Illuminated

No Ticket Detected

Paper Jam Detected

Printer Lid Open

Firmware Problem (Flushed)

Hardware Fault Detected

Ticket does not load

Check the Power Supply connection from the Host EGM to the Printer. Make sure the RS-232/USB Coil Interface Cable is properly connected to the Printer. Press the FEED Button to verify that the Ticket advances.

Remove and reload the Ticket Stack into the Paper T ra y. Check and then clean the Paper O ut/Index Mark Sensor (refer to “Sensors Cleaning Procedure” on page 2-8). The press the FEED button to verify that the Printer detects the white-colored tickets and black-colored Index Mark.

Follow the procedure for “Clearing a Ticket Jam” on page 2-7. Close the Printer Lid. Reload the Firmware. 

Refer to Section 6: “Firmware Updating and Testing” on page 6-1 for details. Power cycle the Printer. Then check the Firmware version. 

Refer to Section 6: “Firmware Updating and Testing” on page 6-1 for details. Reload the ticket. Refer to “Clearing a Ticket Jam” on page 2-7 for details.

Page 64

A-2

Appendix A GEN5™ Series Printer Troubleshooting

Table A-2 identifies the GEN5 Printer Front Bezel LED Indicators and Printer Status without requiring the EGM or Kiosk to be opened.

LED Indication Conditions

Printer Status LED Code Conditions

Table A-3 lists the various Printer Status LED Code conditions for Tickets (refer to Figure 2-3 b).

Front Bezel LED Indicators

Table A-2 Front Bezel LED Indicators (Printer Status)

Bezel Display LED Status Printer Status

ON (Solid)

Slow Flashing

Fast Flashing

OFF

The Status LED Display (Figure 1-4 i) indicates various combinations of solid or alternating Color light flashing conditions when any of the Printer Status Conditions listed in Table A-3 occur. 

Printer idle and ready

Low Ticket Stack (Paper supply)  OR  Printer Error

Ticket Printing/Take Ticket

Printer or EGM Power is switched OFF.

Identify the cause and solution for an indicated error by comparing it against each listing in Table A-3.

Table A-3 Printer Status LED Codes

Condition or Error Detected Ready (GREEN) Paper (YELLOW) Open (ORANGE) Fault (RED)

No Power OFF OFF OFF OFF

Ready

No Ticket Detected OFF

Paper Jam Detected

Printer Lid Open OFF OFF ON OFF

Firmware Problem Detected

Hardware Fault Detected OFF OFF OFF

*. LED Flashes

ON OFF OFF

ON ON ON ON

OFF OFF OFF

ON OFF OFF

Page 65

A-3

Troubleshooting GEN5™ Series Printer Appendix A

Table A-4 lists possible GEN5 Printer Error Conditions and Corrective Actions.

Printer Errors

Table A-4 Printer Error Conditions

Error Description Corrective Action Required

Paper Out

Print Head

Temperature

Voltage

Missing Black

Index Mark

Paper Jam

Printer does not detect paper. Load paper correctly. Printer senses an internal error

due to connectivity or an interface problem with the Thermal Print Head. This condition may occur due to a cabling problem between the Main Controller Board and the Printer Engine.

Printer is operating outside of allowable temperature range specifications. If the operating environment ambient temperature is equivalent to room temperature, the error may be due to a hardware problem.

Printer detects a Power Supply Voltage outside of allowable range specifications. The error could be due to improper cable connection.

The Selected Paper Type is Indexed Paper, but the black Index Mark is not detected within approximately 10” of paper feeding or printing.  The error may occur due to the

per being loaded in the wrong

p direction (so that the black Index Mark is rotated 180°) or due to an incorrect paper type being loaded into the printer.

Printer detects an error in the Paper Path for Presenting the Ticket.

The Printer will remain in this condition until the power is cycled or the Unit

t. If the problem persists, the Printer may require service. Cont a ct JCM

is res Customer Service for assistance.

The Printer will automatically resume operation after the detected Head

mperature falls within allowable temperature range specifications.

The Printer will automatically resum Voltage is detected to be within range specifications (+21VDC to +25VDC).

Check the paper supply and orientation.

Open the Printer Head and inspect the Paper Path for a jammed Ticket.

operation after the Power Supply

Page 66

A-4

Appendix A GEN5™ Series Printer Troubleshooting

GEN5 Maintenance Equipment

Figure A-1 Additional Maintenance Equipment Requirements

Maintenance Equipment

This section provides product information for the GEN5 Printer Maintenance Equipment.

Ltr. JAC No. Description Qty. Remark

a 150-00013-100 Evaluation Cable 1

b 350-00258-100 Power Supply/With AC Plug 1

c 400-100249R USB Cable A-B 1

d 302-100004R USB Serial Adapter 1

e JU-H40911-S1 4 Port HUB 1

f 150-00373-100 Coil Harness 1

Table A-5 Additional Maintenance Equipment Parts List

30210001012

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B-1

B GLOSSARY

1 Bezel

a removable Plastic Assembly attached to the front of the Printer Unit. It features a rectangular access slot for easy retrieval of Tickets. Bezels are available in different shapes, colors and sizes to accommodate different mounting options ... 1-2

2DIP Switch

an acronym for Dual Inline Package Switch, a mountable two-position slide switch containing up to 16 individual switches per block assembly located on a Printed Circuit Board (PCB), which may be set to an ON or OFF position. DIP Switches are often used in circuits where manual selection of operational changes, options and features is desired ... 2-1

GEN5™ Series

Printer

Appendix B

3 Firmware Updating

a process whereby the System Firmware stored in memory is updated periodically for

improved performance. ... 6-1

4 Pictograph

small internationally recognized safety and attention symbols placed to the left of Notes, Cautions and Warnings throughout a JCM Maintenance Manual ... 1-1

5 Precautions

Special instructions and warnings that appear in JCM Maintenance Manuals. Precautions are intended to promote personal safety and prevent damage to equipment when working with the applicable JCM Product ... 1-2

6 Ticket Jam

on occasion, wrinkled or damaged Tickets become stuck within the mechanical area of the Printer Unit. This condition may occur due to a damaged or degraded Ticket, or due

to a Paper feed error. ... 2-7

7TTL

an acronym for Transistor to Transistor Logic levels ... 2-4

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B-2

Appendix B GEN5™ Series Printer Glossary

8USB

an acronym for Universal Serial Bus. The USB protocol is a widely used serial-based communications data bus which allows a large number of peripheral devices to communicate with a Host controller, and is commonly found on nearly all personal computers built today. The GEN5 Printer features a USB interface, allowing the user to download data files into flash memory quickly and easily from a PC ... 2-5

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GEN5™ Series Printer

JCM GEN5 Series Operation And Maintenance Manual

Specifications and Main Features

Frequently Asked Questions

User Manual

REVISION HISTORY

International Compliance

Table of Contents

List of Figures

List of Tables

1 GENERAL INFORMATION

GEN5 Printer Unit

Figure 1-1 GEN5 Printer Unit

Figure 1-2 Precautionary Symbols

Product Descriptions

Model Descriptions

Table 1-1 GEN5 Model Number Specifications

Firmware Descriptions

Table 1-2 GEN5 Firmware Number Specifications

User Cautions

GEN5 Type 5 Firmware (IGT)

Precautions

Installation Cautions

Mounting, Dismounting & Transportation

Placing Foreign Objects Into The Unit

Preventive Maintenance

Figure 1-3 Unacceptable Tickets

Ticket Fitness Requirement s

Primary Features

Figure 1-4 GEN5 Printer Components

Component Names

Specifications

Technical Specifications

Table 1-4 GEN5 Technical Specifications

Environmental Specifications

Table 1-5 GEN5 Environmental Specifications

Electrical Specifications

Structural Specifications

Figure 1-5 GEN5 Printer Unit Ticket Specifications

Ticket Specifications

Table 1-8 GEN5 Ticket Specifications

Figure 1-6 GEN5 Printer Unit With 300-Note Paper Tray (Without Bezel) Outside Dimensions

Unit Dimensions

Entire Unit Outside Dimensions

Figure 1-7 GEN5 Printer Unit Mounting Rail Dimensions

Technical Contact Information

Americas

JCM American

Europe, Middle East, Africa & Russia

JCM Europe GmbH

UK & Ireland

JCM Europe (UK Office)

Asia and Oceania

JCM Gold (HK) LTD.

JAPAN CASH MACHINE CO., LTD. (HQ)

2 INSTALLATION

Figure 2-1 DIP Switch and Firmware Update Port

Installation Procedure

DIP Switch Configuration

Table 2-1 DIP Switch Baud Settings

Manual Baud Rate Setting

Disabling the Paper Low Sensor

Connector Pin Assignments

Firmware Update Connector Pin Assignments

Bezel LED Connector Pin Assignments

Table 2-2 GEN5 Firmware Update Connector Pin Assignments

Table 2-3 GEN5 Bezel LED Connector Pin Assignments

Base Port Connector Pin Assignments

Table 2-4 GEN5 Base Port Connector Pin Assignments

RS232C Connector Pin Assignments

Table 2-5 GEN5 RS232C Connector Pin Assignments

Bezel Connector (on Coil Harness) Pin Assignments

Table 2-6 GEN5 Bezel Coil Harness Connector Pin Assignments

USB Connector Pin Assignments

Table 2-7 GEN5 USB Connector Pin Assignments

Auxiliary Port Connector Pin Assignments

Table 2-8 GEN5 Auxiliary Port Connector Pin Assignments

Figure 2-2 Stack Tickets in Ticket Tray

Figure 2-4 Paper Feed Button

Preventive Maintenance

Loading Tickets