A JCM Product
© 2017 JCM Global Corporation
Part No. 960-000194R_Rev. A
NOTE: Due to advancements in industry technologies
and future product development, the information in
this guide is subject to change without notice.
Quick Reference Guide
GEN5™ Printer
For more information about product set up, use, testing procedures
and troubleshooting methods, please contact the T echnical Support
Division of Customer Service via the email addresses listed below:
Americas
support@jcmglobal.com
Europe, Middle East, Africa, Russia & UK
support@jcmglobal.eu
Asia & Oceania
asiasupport@jcmglobal.com
GEN5™ Printer
Figure 1 Typical GEN5 Printer
QUICK REFERENCE
TROUBLESHOOTING GUIDE
Introduction
This Quick Reference Guide is designed for use with the GEN5™
line of Printers (Figure 1).
This Guide covers the set-up and use of the following Printer:
PSA-66-ST5.
© 2017 JCM Global Corporation 2 Part No. 960-000194R_Rev. A
GEN5™ Printer
Bezel LED
Connector
Figure 2 GEN5 Printer Keypad, LEDs and FEED Button
Table 1 GEN5 Keypad LED Status Codes
Condition
Ready
Paper Open Fault
Powered OFF
Ready
Blinking
Flushed
Paper Out
Head Up or Ticket
Module Open
Temperature Error
Voltage Error
Print Head Error
Missing Index Marker
Paper Jammed Blinking
Operator Indicators (LED) And Controls
The GEN5 Printer features a Keypad with LED Status Indicators and
a FEED Button (Figure 2). Printer Status indicators include a Front
Bezel Light and the four (4) Keypad LEDs. Refer to Table 1 below
for GEN5 Keypad LED Status Codes.
© 2017 JCM Global Corporation 3 Part No. 960-000194R_Rev. A
GEN5™ Printer
NOTE: For current DIP Switch settings, refer to the
Software Information Sheet for the Firmware version
installed in the GEN5 Printer.
B
EZEL OPERATION
Table 2 identifies the Front Bezel Display indications, which allow
you to determine the Printer Status from a distance.
Table 2 GEN5 Bezel Display Status Indicators
Bezel Display Status
Solid On Printer Idle and Ready
Slow Blink Paper Low or Printer Error
Fast Blink Ticket Printing/Ticket In Chute
OFF Printer Power Off
D
ISABLING/ENABLING THE PAPER LOW SENSOR
To disab le or enable the Paper Low Sensor:
1. Create a Paper Out condition.
2. Create a Paper In Chute condition.
3. Press and hold the FEED button for three (3) seconds.
When the
LED flashes three (3) times. When the
Paper Low Sensor is enabled, the GREEN READY
Paper Low Sensor is
disabled, the RED FAULT LED flashes three (3) times.
GEN5 DIP S
WITCH SETTINGS
The GEN5 Printer has a bank of DIP Switches. The functionality of
the DIP Switch settings is determined by the Firmware loaded into
the GEN5 Printer .
© 2017 JCM Global Corporation 4 Part No. 960-000194R_Rev. A
GEN5™ Printer
Model Number
System
Communications
Setup
Print Control
Parameters
Amount of
Memory
Resident Ticket
T emplate Packa ge
Version
Firmware Version
Templates, print
regions and fonts
available in the
printer by TCL
page mode
Figure 3 GEN5 Printer Configuration Ticket
Self-Test Procedure
The Self-Test Procedure is used to print a “Configuration T icket” and
verify that the GEN5 Print function operates normally. The Configuration Ticket can be used to check print quality. To print a Configuration Ticket (Figure 3), press the FEED button twice.
© 2017 JCM Global Corporation 5 Part No. 960-000194R_Rev. A
GEN5™ Printer
PRINTER SENSOR FUNCTIONS
There are five (5) primary Sensor functions on the GEN5 Printer.
Bezel light and Keypad LEDs may indicate a Sensor-related error
condition (refer to Table 3).
Table 3 GEN5 Printer Sensor Status
Sensor Location/Description
Paper Out
Paper Low
Paper Taken
Drawer Open
Printer Lid Open
Located in the Print Head, Paper Out indicates that paper is
not loaded in the GEN5 Printer.
Located in the Paper Tray, Paper Low indicates that less
than two (2) Tickets are detect ed in the GEN5 Printer.
Located in the Presenter Chute, Paper Taken indicates that a
Ticket remains in the Presenter Chute.
Located on the CPU Board, Drawer Open indicates that the
Printer is not seated properly in the Host Machine.
Located in the Print Head, Printer Open in d ica te s th a t the
Printer Lid is open.
© 2017 JCM Global Corporation 6 Part No. 960-000194R_Rev. A
GEN5™ Printer
P
RINTER ERRORS
Most Printer Errors occur due to paper running out or user intervention. See Table 4 below for Error Descriptions and recommended
solutions. Refer to Figure 2 and T able 1 (Page 3) for Error Indicators.
Table 4 GEN5 Printer Errors
Error Description Remedy
Paper Out Paper is not detected. Load new paper stack.
Lid Open The Printer Lid is open. Close the Printer Lid.
Temperature
Voltage
Print Head
Missing
Black Index
Paper Jam
Operating Temperature exceeds
limits.
Power Supply voltage exceeds
acceptable range.
Error due to connectivity or
interface issue with Print Head.
The Black Index Mark is not
detected.
Error in Paper path as Ticket is
presented.
Determine cause of high
temperature, let unit cool down.
Check cabling, apply correct
power level.
Power cycle and reset printer. If
error recurs, service the printer.
Ensure paper meets
specifications and is loaded
correctly.
Open Printer Head, inspect for
jammed Ticket.
© 2017 JCM Global Corporation 7 Part No. 960-000194R_Rev. A
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