Platinum Series Spas
WHIRLPOOL
BATH
R
Owner's Manual
IMPORTANT SAFETY INFORMATION
READ AND FOLLOW ALL INSTRUCTIONS
Warning — Risk of injury: Children, the elderly, and the
infirm should not use the spa unless they are supervised at all
times. Infants should not be permitted in the spa at water
temperatures over 100° F (38°C).
Spa water temperature in excess of 104° F is not recommended. High water temperatures in excess of 104° F (40° C)
and prolonged periods of use can raise internal human body
temperature excessively and impair the body’s ability to regulate its internal temperature.
Pregnant women and people with heart circulatory conditions, or diabetes, should consult their physicians before using
the spa at water temperatures over 100° F (38° C).
Limit your initial use of the spa to 10-15 minutes. High
body temperatures affect people differently; consult your
physician about your safety and comfort before using the spa.
If your spa product does not have a thermometer, we
recommend that you use a medical (clinical) type thermometer
for an accurate measurement of spa water temperatures.
Other types of thermometer, generally available, such as
those used for swimming pools are not sufficiently accurate to
determine spa water temperature.
Extra care should be taken when using the spa and
consuming alcoholic beverages. Alcohol, drugs, or certain
medications, such as tranquilizers, affect a person’s ability to
withstand high temperatures and may produce dangerous
effects, including drowning. Persons using medication should
consult with a physician before using a spa.
Danger -— Risk of injury: Do not remove the suction grille!
It is a safety device and must always be in place on the suction
fitting to minimize the potential hazard of hair entanglement or
body entrapment.
Keep body, hair, and clothing a minimum of 12 inches
away from suction fitting and skimmers at all times when the
spa is operating. Hair longer than shoulder length should be
secured close to the head, or a bathing cap should be worn.
Do not operate the spa if the suction cover is broken or
missing. Contact your Dealer for replacement cover if broken
or missing.
The wet surface of the spa is slippery. Use care when
entering and exiting.
DANGER — Risk of child drowning: Do not permit children
to use this product unless they are closely supervised. The
use of a locked cover is highly recommended to prevent
unattended access.
DANGER — RISK OF ELECTRICAL SHOCK: When installing and operating this electrical equipment, basic safety precautions should always be adhered to including the following.
Warning: A wire connector is provided at the electrical
cabinet on this spa to connect a minimum No. 8 AWG (8.4
2
mm
) solid copper conductor between this spa and any metal
equipment, metal enclosures of electrical equipment, metal
water pipe, or conduit within 5 feet (1.5 m) of the spa.
Do not use electrically connected devices such as television, radio, or stereo speakers, lights, cooking devices, or
telephones within 5 feet (1.5 m) of the spa while the spa is
being used. Lighting fixtures must not be located directly
above or within 5 feet (1.5 m) of the spa. If located within 10
feet (3.0 m) of the spa, they must be on a circuit protected by
a GFCI (Ground Fault Circuit Interrupter).
All fixed metal objects located within 5 feet of the spa,
such as fence posts, railings, door frames, greenhouse structures, gutters, etc., must be attached to the bonding bar on the
outside of the spa electrical cabinet using #8 solid copper wire.
With #8 solid copper wire, bond the spa to the house
electrical panel or approved local bond.
The spa must be installed with adequate access and
water drainage system (refer to Installation) Instructions, to
drain water away from electrical components.
CAUTION: Do not turn power ON to the spa unless it is filled
with water to the normal water level, which is to the water level
indicator mark on the skimmer frame. Activating the spa when
there is an insufficient amount of water can damage the
circulation pump and may cause a fire.
Spas installed in a 230VAC circuit:
DANGER — RISK OF ELECTRICAL SHOCK
Your spa must be equipped with a GFCI at the Main
Electrical Panel. At initial start-up and before each use
thereafter with power ON, push the GFCI test button. The
reset button should pop out. Push this button in to reset. If the
interrupter fails to operate in this manner, there is a ground
current flowing or a device malfunctioning, indicating the
possibility of electrical shock. Turn off power and do not use
the spa until the source of the breakdown has been
identified and corrected.
Read manufacturer’s safety information provided with all optional equipment.
Platinum Whirlpool Spas
OWNER’S MANUAL
Contents
Specifications __________________________________________________________ 2-4
Installation
Inspection and Shipping Claim ______________________________________________ 5
Positioning Your Spa______________________________________________________ 5
Electrical Requirements ___________________________________________________ 5
Electrical Precautions _____________________________________________________ 6
Outdoor Installation _______________________________________________________ 6
Indoor Installation ________________________________________________________ 6
Drainage _______________________________________________________________ 6
Equipment Set-Up________________________________________________________ 7
Operation
Operating Instructions _____________________________________________________ 8
Platinum Series Control Panel (Pinnacle & Quanrtum)____________________________ 9-11
Remote Control __________________________________________________________ 12
Normal Operation/Whirlpool System__________________________________________ 13
Silent Air Induction _______________________________________________________ 13
Water Rainbow
Air Blower ______________________________________________________________ 13
Spinning Neck Jets (Pinnacle Only) __________________________________________ 14
Stereo/CD (Pinnacle & Triton Only) __________________________________________ 14
Maintenance
Water Quality and Water Chemistry __________________________________________ 15
Filtration _______________________________________________________________ 15
Water Chemistry _________________________________________________________ 15
Disinfecting _____________________________________________________________ 16
Balancing pH____________________________________________________________ 16
Balancing Total Alkalinity __________________________________________________ 16
Water Quality Definitions___________________________________________________ 16
Water Level/Drain ________________________________________________________ 17
Skimmer Basket Maintenance ______________________________________________ 17
Filter Maintenance________________________________________________________ 17
Cycle Valve (Pinnacl, Quantum and Triton Only) ________________________________ 18
Pump Strainer ___________________________________________________________ 19
Factory Installed Wood Skirt ________________________________________________ 19
Automatic Filtration/Maintenance ____________________________________________ 19
Winterizing _____________________________________________________________ 19
Spa Light _______________________________________________________________ 20
Cleaning Your Spa _______________________________________________________ 20
Covering Your Spa _______________________________________________________ 20
Repairs to the Acrylic _____________________________________________________ 20
Headrest Pillows _________________________________________________________ 20
®
_________________________________________________________ 13
Troubleshooting Guide___________________________________________________ 21-22
Alternate Use of Water Rainbow
Warranty_______________________________________________________________ 25-26
®
___________________________________________________________________________
23
Owner's Record
Date Purchased ________________________________________________________
Purchased From ________________________________________________________
Installed By ____________________________________________________________
Spa Serial Number __________________________ Model # ____________________
1
PLATINUM SERIES SPECIFICATIONS
Laser
DIMENSIONS
84" (2134. mm) L
84" (2134. mm) W
36" ( 914. mm) H
ELECTRICAL
REQUIREMENTS
230 VAC, 4-Wire,
50 AMP, 60 Hz
GFCI Protected
Dedicated Separate Circuit
TOTAL WEIGHT/
FLOOR LOADING
4771lb (2169 kg)
105 lb/sq. ft. (512 kg/m2)
OPERATING
GALLONAGE
375 U.S. gal
(1419 liters)
PRODUCT
WEIGHT
595 lb
(270 kg)
Product specifications are subject
to change without notice.
™
15"
84"
TYP.
15"
TYP.
84"
ACCESS
AREA
32"
50"
84"
3"
36"
TO GAIN ACCESS FOR SER VICE OR MAINTENANCE:
REMOVE SCREWS RETAINING DOOR PANEL.
SERIAL NUMBER IS LOCATED BEHIND PANEL.
Pinnacle
DIMENSIONS
96" (2438 mm) L
96" (2438 mm) W
42" (1067 mm) H
ELECTRICAL
REQUIREMENTS
230 VAC, 4-Wire,
50 AMP, 60 Hz
GFCI Protected
Dedicated Separate Circuit
TOTAL WEIGHT/
FLOOR LOADING
6732 lb (3060 kg)
105 lb/sq. ft. (512 kg/m2)
OPERATING
GALLONAGE
550 U.S. gal
(2082 liters)
PRODUCT
WEIGHT
950 lb
(432 kg)
Product specifications are subject
to change without notice.
™
96"*
24"
24"
96"*
4"
7"
38"
19"
12"
* Allow 24" minimum on these sides for service access.
Serial number is behind access panel near filter well.
42"
2
PLATINUM SERIES SPECIFICATIONS
Quantum
DIMENSIONS
94" (2388 mm) L
87" (2210 mm) W
36.5" ( 927 mm) H
ELECTRICAL
REQUIREMENTS
230 VAC, 4-Wire,
50 AMP, 60 Hz
GFCI Protected
Dedicated Separate Circuit
TOTAL WEIGHT/
FLOOR LOADING
4980 lb (2263 kg)
88 lb/sq. ft. (429 kg/m2)
OPERATING
GALLONAGE
400 U.S. gal
(1514 liters)
PRODUCT
WEIGHT
748 lb
(340 kg)
Product specifications are subject
to change without notice.
™
87"
24"
94"
ACCESS AREA
ACCESS AREA
24"
36 1/2"
TO GAIN ACCESS FOR SER VICE OR MAINTENANCE:
REMOVE SCREWS RETAINING SKIRT PANELS.
SERIAL NUMBER IS LOCATED BEHIND PANEL
ON RIGHT FRONT CORNER .
Santina
DIMENSIONS
84" (2134. mm) L
84" (2134. mm) W
36" ( 914. mm) H
ELECTRICAL
REQUIREMENTS
230 VAC, 4-Wire,
50 AMP, 60 Hz
GFCI Protected
Dedicated Separate Circuit
TOTAL WEIGHT/
FLOOR LOADING
4771lb (2169 kg)
105 lb/sq. ft. (512 kg/m2)
OPERATING
GALLONAGE
375 U.S. gal
(1419 liters)
PRODUCT
WEIGHT
595 lb
(270 kg)
™
84"
15"
TYP.
36"
3"
15"
TYP.
84"
ACCESS
AREA
50"
84"
32"
Product specifications are subject
to change without notice.
TO GAIN ACCESS FOR SER VICE OR MAINTENANCE:
REMOVE SCREWS RETAINING DOOR PANEL.
SERIAL NUMBER IS LOCATED BEHIND PANEL.
3
PLATINUM SERIES SPECIFICATIONS
TRITON
DIMENSIONS
91" (2311 mm) L
91" (2311 mm) W
37-1/2" ( 953 mm) H1
41-1/2" (1054 mm) H2
ELECTRICAL
REQUIREMENTS
240 VAC, 3-Wire,
50 AMP, 60 Hz
GFCI Protected
Dedicated Separate Circuit
TOTAL WEIGHT/
FLOOR LOADING
5335 lb (2420 kg)
104 lb/sq. ft. (509 kg/m2)
OPERATING
GALLONAGE
390 U.S. gal
(1477 liters)
PRODUCT
WEIGHT
880 lb
(400 kg)
™
91"
H1
37-1/2"
SERVICE ACCESS
91"
24"
4"
H2
41-1/2"
Product specifications are subject
to change without notice.
TO GAIN ACCESS FOR SERVICE OR MAINTENANCE:
REMOVE SCREWS RETAINING SKIRT PANEL.
SERIAL NUMBER IS LOCATED BEHIND PANEL.
4
INSTALLATION
Inspection and Shipping Claim
Check for shipping damage upon receipt of the spa.
Jacuzzi Whirlpool Bath is not responsible for damage to
the spa sustained during shipment. If damage is evident
before unpacking, refer to instructions regarding shipping claims on the outside of the carton and immediately
file a claim with the carrier.
Once the spa has been removed from the carton
and before it is permanently installed, check the spa
completely for damage. Fill the shell with water and
operate the system (refer to Operating Instructions) to
check for leaks which may have resulted from improper
shipping or handling. All Jacuzzi Whirlpool Bath spas
are factory tested for proper operation and water tight
connections prior to shipment. If leaks or other problems
are detected, immediately notify your Jacuzzi Whirlpool
Bath dealer, Authorized Service Agent, or call Jacuzzi
Whirlpool Bath, (800) 288-4002 for Warranty Service.
NOTE: Damage or defects which could have been
discovered and repaired prior to installation and
which are claimed after final installation of the spa,
are excluded from our warranty.
Positioning Y our Spa
Because your spa is portable, you can locate it just
about anywhere you wish—on a deck, patio, or even
indoors. Just be sure to position it above ground in an
area with good drainage and on a level, continuous
surface which can support the weight of the spa when
filled with water and people. You must also provide
access to the spa's equipment for service and general
maintenance. See specifications sheet for minimum
service access requirements.
Electrical Requirements
Your Platinum Series spa (except the Triton) requires a 230 VAC, 50 AMP, 4-wire, grounded type GFCI
protected electrical service with copper conductors, and
must be in a separate circuit having no other appliance
connected in that circuit. If you do not have this kind of
circuit, a qualified electrician should install the necessary wiring. A wiring diagram is provided on the inside
cover of the electrical control box. Inadequately sized
wiring may cause the unit to malfunction and bring about
permanent damage to the spa’s electrical system. The
circuit must also have a ground wire in order to take
advantage of the designed-in safety features of the spa.
A bond wire must also be used. Bond according to
procedure described on the next page.
WARNING: Without proper grounding and bonding,
a system malfunction may cause fatal shock.
5
INSTALLATION
Electrical Precautions
CAUTION: Do NOT apply electrical power to the spa
unless it is filled with water to the normal water level,
which is approximately 7" below the spa rim (refer to
location of water level indicator on face of skimmer). If
the spa’s motor/pumps are actuated when there is not
sufficient water in the unit, the circulation pump could be
irreparably damaged. Not heeding this caution will
nullify the warranty. In addition to damaging the unit,
operating the unit with insufficient water could cause a
fire.
Do NOT locate lighting fixtures directly above the
spa; lighting and electrical receptacles must be located
at least 5 feet from the spa. Lighting located between 5
and 10 feet from the spa must be on a circuit protected
by a GFCI. (Refer to National Electrical Code, 680-6.)
Do NOT use electrically connected devices, such as
television, radio, telephones, stereo speakers, light or
cooking devices within 5 feet of the spa when the spa is
being used.
All fixed metal objects located within 5 feet of the
spa, such as fence posts, railings, door frames, greenhouse structures, gutters, etc., must be attached to the
bonding bar on the outside of the spa electrical cabinet
using #8 solid copper wire. With #8 solid copper wire,
bond the spa to the house electrical panel or approved local bond.
An approved ground may be an 8 foot long ground
rod, a plate electrode, or a buried metal water pipe with
at least 10 feet of buried pipe. Check your local building
code for requirements. Bonding lugs are available at
your local electrical supply store. (Bond bar location is
shown below.)
Outdoor Installation
If you install the spa outdoors, we recommend that
you provide a concrete pad for it to rest on. To do this,
construct forms for a 4" thick level pad. Install a #10
gauge wire mesh 6" x 6" steel reinforced grid. Attach a
#8 solid copper wire to the grid with a ground clamp. This
wire should be long enough to reach the bond bar on the
spa electrical cabinet (minimum 36"), but should NOT be
located under the base of the spa. Then pour the
concrete pad.
Indoor Installation
Water that splashes on the floor during spa use may
cause a walking hazard and/or structural damage. Good
drainage must be provided and proper waterproof building materials must be used in the area surrounding and
beneath the spa. Take into consideration that high room
humidity will exist due to high spa water temperatures.
Providing natural or forced ventilation of the room will
help maintain comfort and minimize moisture damage to
the building. Jacuzzi Whirlpool Bath is not responsible
for damages resulting from excess moisture or water
spillage. Consult an architect or engineer for aid in
designing your indoor installation.
Drainage
Whether you install your spa indoors or outdoors,
you can drain it completely by attaching a garden hose
to the fill and drain valve located on the pan of the spa.
Simply run the hose to the house sewer line or drain field
and open the drain valve.
Make sure the area surrounding the spa has good
drainage to keep water from collecting at the base of the
spa—especially near the equipment area. If drainage is
poor, install a drain line and/or gravel drain field. (Refer
to illustration below.)
(SKIRTS
REMOVED)
ELECTRICAL
CABINET
WIRE
MESH
GRID
SUPPORT, DRAINAGE AND BONDING
DRAIN/FILL VALVE
GRAVEL DRAIN FIELD
6
4" THICK CONCRETE PAD
BOND BAR
#8 BOND WIRE
(TO LOCAL BOND)
INSTALLATION
Equipment Set-Up
1. Remove the plastic sheet covering the spa.
NOTE: Stepping into the spa with shoes will scratch
the acrylic surface.
2. Remove any packing materials from the spa.
3. The filter cartridges are packaged in a plastic bag
which MUST be removed before operating the spa.
To gain access to filter, pull open the skimmer/filter
door by the handle located in the middle of the door
and remove the skimmer basket and filter.
FRONT ACCESS SKIMMER/FILTER
SKIMMER BASKET
ROPE LOOP
DOOR
WEIR
FILTER CARTRIDGE
4. Clean the interior of the spa of any remaining construction debris. Remove stubborn stains, paint, or
tar with turpentine, isopropyl alcohol or paint thinner.
A mild liquid dishwashing detergent on a damp cloth
is fine for cleaning off other dirt. Plaster can be
removed by scraping with a soft plastic or wooden
edge. Do not use a metal scraper, wire brush, or other
metal tools, as they will damage the spa’s surface.
5. On initial start-up, it is necessary to purge and sanitize
the system as stated below.
• Remove the spa cover completely.
• Close the drain valve on the suction plumbing.
• Open the adjustable jets.
• Fill the spa with water through the filter housing to
its normal operating level, which is to the water
level indicator mark on the skimmer frame.
• Turn ON the circuit breakers at the main electrical
panel.
• At the control panel on the spa rim, press the
JETS button twice for maximum jet action.
• Add 1/2 cup sodium dichlor (a fast dissolving
granular type of chlorine) to the water and run for
30 minutes.
• Turn OFF the circuit breakers.
• Immediately open the drain valve and drain the
spa completely.
CAUTION: Leave the optional cover OFF the
spa during this procedure. DO NOT use the
spa during this procedure. Drain the spa
immediately afterward.
6. Close the drain valve and fill the spa with water
(approximately 7 inches below the spa rim) to the
water line indicator mark on the skimmer frame.
7. Turn ON circuit breakers at the main panel.
8. Test the spa for proper operation. (Refer to Operating Instructions.)
9. Add 4 tablespoons of chlorine to the water.
10. Refer to Water Quality section of the Operating
Instructions. Test for water quality and then add
treatment chemicals as necessary to ensure proper
water quality levels.
All Jacuzzi Whirlpool Bath spas are factory tested for
proper operation and water tight connections prior to
shipment. If leaks or other malfunctions are detected,
immediately notify your Jacuzzi Whirlpool Bath dealer or
Authorized Service Agent, or call Jacuzzi Whirlpool
Bath, (800) 288-4002, for Warranty Service.
7
OPERATION
Operating Instructions
Now that the spa is in place, you are probably eager
to take advantage of its unique designed-in features—
especially the patented hydromassage performance.
Besides being a beautiful addition to your indoor decor
or outdoor landscaping, your Jacuzzi Whirlpool Bath spa
will provide you with the ultimate in spa pleasure.
Familiarize yourself with the operation of the electronic control panel, as described on pages 12-16 of this
manual. Access under the spa (behind the skirts) is not
required for normal operation.
WARNING: Do not turn ON power to the spa unless it
is filled with water to the normal water level. Refer to
water line indicator mark on skimmer frame. Whenever the power is ON, the system will activate even
though no controls are operated. When there is not
sufficient water in the unit with the spa’s motor/pump
actuated, the circulation pump and heater could be
irreparably damaged. Not heeding this caution will
nullify the warranty. In addition to damaging the unit,
operating the spa with insufficient water could cause
a fire.
Initial Instructions
Using a garden hose, fill the spa with water to the
water line indicator mark on the skimmer frame.
At the house service panel, turn ON the circuit
breaker or switch that controls the electrical service to
your spa. Make sure there is no other appliance on that
circuit.
Electrical
Your spa must be installed in an electrical circuit
protected with a Ground Fault Circuit Interrupter (GFCI)
(refer to Electrical Requirements). At initial start-up and
before each use thereafter, with power ON, push the
GFCI test button. The reset button should pop out. Push
this button in to reset. If the interrupter fails to operate
in this manner, there is a ground current flowing or a
device malfunctioning, indicating the possibility of electric shock.
DANGER: Turn OFF power and do not use the spa
until the source of the problem has been identified
and corrected.
8
OPERATION
Control Panel
The control panel is easy to use with fingertip control of all the spa's functions.
PROGRAM LIQUID CRYSTAL
P
MODE COOL JETS BLOWER
Temperature Controls: When
either of these buttons is pressed
once, the display will show the
temperature that has been set, in
addition to the words SET HEAT. Each time either of
these buttons is pressed again, the set temperature will
increase or decrease in increments of 1°F depending on
which button is pressed. After 3 seconds, the display will
automatically show the current spa water temperature.
Jets Control: Press this button once to
activate a jet pump on one side of the spa;
press it twice for both pumps to operate
simultaneously for maximum effect. Press it
a third time to turn off the jet pumps. This button does not
affect the filter pump operation which is an independent
function.
When the jet action mode is started with this button,
it will automatically stop after 30 minutes of operation.
Blower: Starts or stops the blower for
aeration in the spa. Blower operates in
all functions. The blower will also automatically stop after 30 minutes of operation.
t
a
l
STANDARD
DISPLAY
u
n
i
I0IF
m
S
FILTER 1
E
HEAT
WARM TIME LIGHT
R
I
E
S
•
••
OFF
Light: Press the button once to activate the
highest setting, again for the medium set-
ting and again for the lowest setting. A
fourth press of the button will turn the light
OFF. The lights automatically turn OFF
after 4 hours of operation.
Time: Press to display time of day, press
again to display temperature. Current spa
temperature display will automatically resume
after five seconds.
Program Function: Initiates time setting,
and panel lock routines.
Mode Function: Switches spa operation to
either the economy or standard mode. In the
economy mode, the spa will heat but only
when the water temperature is 20°F below the setpoint.
In the standard mode, the spa will heat as needed to
maintain the set temperature.
Liquid Crystal Display
FILTER 1
I0IF
STANDARD
9
HEAT
Continually shows operating
status of the spa, as well as
the various monitoring functions and programming information.
OPERATION
Control Panel Operation
Initial Start-Up
The spa will automatically begin to operate when electrical power is applied. There is no ON/OFF switch for
the spa system. At power up, jet pump will operate for
1 minute to clear any air trapped in the plumbing.
The control system is designed so that by simply connecting the spa to its properly grounded power source
and pressing the mode button, the spa will function
properly and safely at 100°F. In this mode, all control
panel buttons are completely functional. To use the full
capabilities, it is important to set the time of day.
Setting the Time of Day:
Press then
then or .
After either button is pressed once, hours will advance
or decrease automatically in one-minute increments.
Changing Heating Cycles
If you wish to leave the heater OFF during the day, the
following procedure can be used to change the automatic heater operation.
Press . Time of day will be shown. Then press
. SET TIME message will be shown. Then
press . SET START FILTER 1 message will
be shown. At this point, each time the program button is
pressed, the filter start time, the heater enable status,
and the filter stop time will be indicated on the display.
When the filter start or filter stop times are displayed,
press or to reset the times.
When the SET HEAT message is displayed, press
Press either or again to stop the
display's time-setting cycle.
Filter System Operation
The spa is continuously filtered for 24 hours a day. The
blower will activate for 30 seconds periodically to clean
out the air channel and the jet pumps will operate for
5-15 minutes periodically to circulate the water and skim
the water suface. The ozone generator also operates
continuously. 24 hour circulation may be interuppted if
spa water temperature is above 100° and 2° above set
temperature untill water temperature returns to set temperature or below 100°. During this over temperature
condition, a pump will run for 15 minutes every three
hours to filter and skim the spa water.
Note: The ozone generator will be disabled for 1
hour whenever the jet pump, blower, or light button
is pressed.
or to set the center display to ON or
In the ON position, the spa will warm to the set temperature. In the OFF position, the heater, in the economy
mode, will not be activated.
Panel Lock
The panel lock is provided to prevent tampering with the
control panel. When the panel lock is engaged, all the
automatic spa functions will operate normally.
Press these buttons within 3 seconds to activate the
lock. When locked, the display will show the spa
temperature along with the lock symbol. All the panel
buttons are now deactivated except the program button,
which is used to initiate the unlock sequence.
Press . The center display will read
Then . The center display will read 0 .
LOC
.
Then . The center display will read
10
.
OPERATION
Temperature Lock
The temperature lock is provided to prevent unauthorized temperature adjustment of your spa. While setting
your spa water temperature, and after you have pressed
Press . The display will read
LOC F
.
or , follow the instructions below to
lock the set temperature. When the temperature lock is
engaged, all automatic spa functions will operate normally.
These buttons must be pressed within 3 seconds to
activate the lock. When locked, the display will show the
spa temperature, the lock symbol, and the words SET
HEAT. When the spa is in the temperature locked mode,
the temperature buttons are deactivated. When pressed,
the set temperature will appear with a double arrow next
to it.
Display Messages
These are some of the messages you will see on the
center display.
Message Meaning
A8
Battery Backup: Power has been cut OFF to
the spa. It is using its 15 minute rechargeable battery backup to preserve its settings.
The control panel will be disabled until power
returns to the unit.
Then . The display will read O .
Then . The display will read
SET HEAT .
Unlocking the Panel
To unlock the panel, these buttons must be pressed in
the correct sequence and within 2 seconds. When the
last button is touched, the lock symbol will disappear. All
buttons are now active.
Press then then .
Message Meaning
COOL
Temperature Set Back: If the spa water is
more than 20°F cooler than the temperature
set point, the filter pump and heater will
automatically activate. This is a normal spa
function; no corrective action is necessary.
OH
` DANGER: DO NOT ENTER THE WATER.
FLO
FLO
Overheat Protection: Spa is deactivated. If
a malfunction occurs and the spa water
reaches 112°F, the system will completely
shut down.
Turn off all power to the spa and contact
your dealer or service organization. Press
any panel button to reset.
Flow Switch (Constantly displayed): A flow
switch has malfunctioned. Contact your
dealer or service organization.
Flow Switch (Flashing): 1) The filter may be
plugged. Remove the filter and clean. 2)
The amount of water may be inadequate. Be
sure the spa is properly filled. 3) A flow
switch has malfunctioned. The spa will
operate, but the heater will not activate.
Contact your dealer or service organization.
11
ICE
SH I
SH3
Freeze Protection: If a freeze condition is
detected, the pumps are automatically activated. This is also a normal spa function; no
corrective action is necessary.
Open Sensor: Spa is deactivated. The high
limit temperature sensor is nonfunctional.
This must be repaired by a dealer or service
organization.
Open Sensor: Spa is deactivated. The
water sensor is nonfunctional. This also
must be repaired by a dealer or service
organization.
OPERATION
Remote Controller (Pinnacle, Quantum and Triton)
The remote controller works in conjunction with the built in controller. To use the remote controller, point the front of
the remote toward the sensor on the spa wall (locations shown below).
POINT
TOWARD
SENSOR
MANUAL
CONTROLLER
LOCATION OF SENSOR
PINNACLE
LOCATION OF SENSOR
TRITON
LIGHT
BUTTON
BLOWER BUTTON
JETS BUTTON
OPERATION
Jets Control: Press this button once to
activate a jet pum on one side of the spa;
press it twice for both pumps to operate
simultaneously for maximum effect. Press it a third time
to turn off the jet pumps. This button does not affect the
filter pump operation which is an independent function.
When the jet action mode is started, it will automati-
cally stop after 30 minutes of operation.
Blower: Starts or stops the blower for
aeration in the spa (blower takes a few
seconds to activate). When both jet
pumps are operating, the blower
is disabled.
LOCATION OF SENSOR MANUAL
CONTROLLER
QUANTUM
The blower will also automatically stop after 30
minutes of operation.
Light: Press the button once to activate the
highest setting, again for the medium setting and again for the lowest setting. A
fourth press of the button will turn the light
OFF.
The lights automatically turn OFF after 4 hours of
operation.
The remote batteries have an anticipated life of 3 years,
depending on usage.
If batteries need to be replaced, please call (714) 4383280 for return authorization.
Return unit to: Balboa Instruments, Inc.
3598 Cadillac Ave.
Costa Mesa, CA 92626
12
OPERATION
Normal Operation/WhirlpoolSystem
You can enjoy the spa with or without activating the whirlpool. Either way, bathing in your spa can be pleasurable,
as well as therapeutic. After a busy, stressful day, you can look forward to soaking in your spa in still water with no
turbulence—only the gentle warmth of the soothing and relaxing water.
For a more invigorating spa experience, you can take advantage of the built-in whirlpool system. To do this, press
the JETS button for one bank or both banks of JETS. Sit or recline in the spa so you are comfortable. Since all the
jets are directionally adjustable, you can direct a jet toward an area where muscles feels tense or stiff. The warmth
of the water and the stimulating water flow from the jets will pleasantly increase circulation.
For the total whirlpool effect and all over feeling of well being, you can adjust all jets so they point in a clockwise
or counterclockwise direction to circulate the air and water mixture in a circular motion all about the spa.
Silent Air Induction
The intensity of the whirlpool action is determined by how much air is inducted into the water. You control this by
adjusting the air induction control knobs located on spa rim. For maximum air induction, rotate each control knob fully
counter clockwise to the largest circle. For fewer air bubbles, decrease the amount of air induction by rotating the
control knobs clockwise. When the knobs are turned to the smallest circles, only water is being circulated. (Refer to
illustration below.)
DIRECTIONALLY ADJUSTABLE
WHIRLPOOL JETS
FULLY ADJUSTABLE
WHIRLPOOL JETS
Water Rainbow
Activate the waterfall feature by rotating downward
the flow control lever located on the left side of the spout.
Use this lever to adjust the amount of water flowing
through the Water Rainbow spout. Turning OFF the flow
at the fully adjustable jets will dramatically increase flow
through the Water Rainbow and other jets.
CAUTION: The water circulating through the Water
Rainbow spout is not fresh water and therefore is
NOT suitable for drinking.
™
AIR INDUCTION CONTROLS
INCREASE AIR FLOW
(COUNTERCLOCKWISE)
DECREASE AIR FLOW
(CLOCKWISE)
Air Blower
The spa features a built-in air blower and air jets in
the seats of the spa to add to your enjoyment.
The blower sends air to air injectors located in the
spa's seats and as the pressurized air is released, tiny
bubbles are formed. These bubbles travel upward
through the water and expand until they reach the
surface and burst. The exciting visual effect of the
bursting bubbles contributes to the overall hydromassage experience.
WATER RAINBOW
13
OPERA TION
Spinning Neck Jets (Pinnacle only)
A separate knob located on the spa rim controls this
function. For spinning neck jets, rotate to increases the
flow and rotate in the opposite direction to decrease the
flow.
CONTROL KNOB FOR
SPINNING NECK JETS
Stereo/CD (Pinnacle and Trtion only)
Diverter Valves (Triton only)
Two diverter valves are located as shown in illustra-
tion. These valves divert water between jet systems.
DIVERTER
VALVE
CONTROLLER
Access to the stereo/CD unit is available by pushing on the magnetic touch latch at the bottom of the safety door.
The door is installed to limit user access to the stereo/CD while occupying the spa. The door is a safety feature to limit
potential shock. Do not remove the door or attempt to defeat its purpose.
Detailed stereo/CD information is provided in the stereo manufacturer's manual that is packed with the spa
installation instructions.
NOTE: the quality of AM reception will vary by locality. Jacuzzi Whirlpool Bath is not responsible for the
quality of AM reception.
OPEN OUTER DOOR OPEN INNER DOOR
STEREO AND CD ACCESS
PUSH HERE
(PUSH DOOR
CLOSED TO LATCH)
14
MAINTENANCE
Water Quality and Water Chemistry
Maintaining water quality and water chemistry in your spa is extremely important and should be a regular part of
your spa maintenance program, as a neglected spa can be a breeding place for dangerous bacteria.
The water quality of your spa is maintained by a combination of filtration and chemistry. The spa’s integral filter
system helps maintain the water cleanliness and clarity by trapping most solid materials such as hair, and other debris
resulting from normal use. However, the most important part of maintaining water chemistry is keeping the proper level
of disinfectant in the water at all times. This is accomplished by adding chlorine to the water, which will control particles
too small to be trapped by the filter, such as bacteria and algae, and will oxidize any organic materials. Follow
instructions provided here and with water quality products for the health and safety of spa users, as well as to make
your spa bathing as enjoyable as possible.
Your Platinum Series spa is factory equipped with an ozone generator which operates automatically during the
system filter operation. Ozone is fed into the spa footwell where it mixes with the water. Ozone is used in conjunction
with chlorine to assist in disinfecting and clarifying the water. Use of the ozone generator will generally reduce the
requirement for, and the cost of water quality maintenance chemicals.
Your Pinnacle and Quantum spas also are furnished with a spa water treatment cartridge (see Equipment Setup)
to further enhance water quality and aid in reducing the quantity of chlorine required to disinfect the water. The spa
water treatment cartridge (K521000) should be replaced after four months of filter pump operation. These are available
through your Jacuzzi Whirlpool Bath dealer. Do not use products containing bromine, sodium bromide or
biguanides if the spa water treatment cartridge is used.
Filtration
The filtration system of your spa will keep your water
clear and clean if used properly. The filter cartridge
elements will trap most solid materials and debris in the
water. However, the presence of materials such as body
oils or other particles which are too small to be captured
in the filters may bring about various undesirable water
quality conditions. These conditions can be corrected
with the use of spa treatment chemicals which are
available from your Jacuzzi Whirlpool Bath dealer. Such
conditions include the following:
Foaming: A defoamer is available to minimize foaming
of the water. This condition is usually caused by the
addition of soaps or oils, or other fatty substances to the
spa water. The interaction of these with hot water,
especially at high pH (more alkaline), will cause the
water to foam. (Refer to Water Quality Definitions.)
Oil Film or Cloudy Water: Add clarifier to congeal oil
film on the water surface into globules sufficiently large
to be trapped by the system’s filter. Cloudiness is
caused by particles that are too small to be trapped in the
filter, and is also due to the presence of human body oils,
lotions, and cosmetics. During normal use, these materials can accumulate on the filter element and clog its
pores. The addition of clarifier will make the water
clearer, but clogged filters must be cleaned as prescribed under the section entitled Filter Maintenance in
this manual.
Hard Water: Add a demineralizer to break down or
deionize mineral particles present in the spa water.
Follow the Filter Maintenance procedure described
in this manual to ensure optimum performance of your
spa’s filtration system.
Water Chemistry
You can ensure better water chemistry by testing
your spa water every day and adjusting the chemical
balance frequently. Obtain a water quality test kit,
designed especially for spas, from your Jacuzzi Whirlpool Bath dealer. The test kit must be of the type which
allows you to test for the disinfectant (chlorine) level, pH,
and total alkalinity. Ensure that the chemicals used in
your spa are especially for spa use, and not for swimming pools, as water quality maintenance of spas and of
swimming pools is very different.
Set up a daily program at first to check the disinfectant level, pH, and total alkalinity of the water. Familiarize yourself with the amount of chemicals to add and to
determine how often to make chemical adjustments
during normal use. Remember that the more heavily the
spa is used, the more often you should check the water
chemistry.
When adding any chemicals, always run the filter
system to ensure complete dilution with the water.
15
Do not add chemicals directly into the skimmer.
MAINTENANCE
Water Chemistry (Continued)
Disinfecting
When filling the spa for the first time, follow the
purge/sanitizing instructions in the Equipment Set-Up
procedure of the Installation Instructions.
Add chlorine to the water on a regular basis to help
control the amount of bacteria, algae and organic materials. Such bacterial contaminants, if not controlled,
could cause skin rashes or other physical problems. To
disinfect the spa for normal use, first establish the
amount of chlorine to add and determine how often you
need to add it.
We recommend that you maintain a free chlorine
level of 2.0-5.0 ppm at all times except when you must
exceed that during the initial purge/sanitizing procedure
or during superchlorination (refer to Water Quality Definitions below). Superchlorinate your spa every two
weeks with heavy use. If using sodium dichlor, add one
heaping tablespoon for each 150 gallons of spa water.
Scrub the spa surfaces with this solution to remove any
oily deposits. This will ensure that any bacteria or algae
which are resistant to the normal disinfectant level are
killed. After adding the disinfectant, run the filter system
and allow the free chlorine level to return to the 2.0 to 5.0
ppm range before using the spa again.
Do not install a cover until the disinfectant level
is back to normal. High concentrations of chlorine
will damage metallic plated finishes if the cover is in
place.
Balancing pH
For good hygiene and equipment longevity, maintain the pH of your spa water according to the instructions provided. pH is the measure to determine if the spa
water is too acid (low pH, or too alkaline). The ideal
range for spa water is 7.4 to 7.6 pH. For excessive acidity
(below 7.2 pH) add soda ash or sodium bicarbonate to
the spa water. For excessive alkalinity (above 7.6 pH)
add dry acid to the spa water.
CAUTION: Refer to the spa chemical manufacturer’s
instructions for the initial amount of chemicals to
add for the gallonage of your spa. Low pH can cause
equipment damage, as acid water will dissolve metals, while high pH can cause scale or calcium deposits to build up in the system or on the shell. After
adding chemicals, run the filter system for at least 30
minutes before testing water quality again for accurate readings.
Balancing Total Alkalinity
Total alkalinity is the measure of base materials in
the water. The recommended range for total alkalinity is
between 80 ppm and 150 ppm. If the chemistry of the
water is not within this range, you will have difficulty
adjusting your pH level, which will affect your adjustments for the proper amount of free available chlorine.
If the alkalinity of your spa water is high, it is advisable
to drain the water from the spa and begin the balancing
process over again. Purge and sanitize your spa (according to instructions in Equipment Set-Up section of
the Installation Instructions) and clean the spa surfaces
thoroughly before refilling with fresh water. Then reestablish water chemistry. If the spa is used heavily,
change the water at least every month.
WATER QUALITY DEFINITIONS
pH: A chemical term used in expressing relative acidity or
alkalinity in numeric values with 7.0 usually regarded as
neutral, and for purposes of this manual, indicating pure
water. From 7 to 0 indicates increasing acidity, and 7 to 14
indicates alkalinity.
PPM: Parts per million.
Ozone: triatomic oxygen (O
nature, which, when dissolved in spa water helps to destroy
impurities and contaminants.
Free Chlorine: Chlorine that has not combined with other
chemicals and that is available to destroy bacteria in the spa
water.
Trichlor: A form of chlorine used in pool or spa water
treatment; usually supplied in tablet form. Not recommended because of its higher acidic nature and slow
dissolving action. Prolonged contact with the spa shell may
bleach or permanently mark the shell.
Sodium dichlor: The type of chlorine that is recommended
for spa use, as it is available in fast dissolving granular form.
It is neither excessively acid nor alkaline in character and
does not readily dissipate in higher water temperatures.
), a gas found commonly in
3
Calcium Hypochlorite: A granular chlorine product that is
inexpensive and effective but not recommended because it
often tends to form calcium deposits on heater parts and
plumbing fittings and leaves an unattractive film on the spa
at the water line.
Sodium Hypochlorite: A liquid chlorine product that is
inexpensive and effective but not recommended because
the liquid is readily spilled onto the spa or a surrounding
area, causing permanent damage.
Total Alkalinity: The measure of the amount of alkaline
materials (such as carbonates, bicarbonates and hydroxides) in the water. High alkalinity inhibits the effectiveness
of chemicals to change the pH. If the alkalinity of your spa
water is high (above 150 ppm), it is advisable to drain the
water from the spa and begin the balancing process over
again. Low total alkalinity (below 60 ppm) could be corrosive and damage your spa system.
Superchlorination: (Also referred to as shock treatment.)
The addition of an above-normal level of disinfectant to kill
any bacteria or algae that might have become resistant to
normal levels of disinfectant.
16
MAINTENANCE
Water Level/Drain
The water level in the spa must be maintained at its
normal level. Evaporation and splashing will cause the
water level to drop.
When concentrations of impurities from evaporation, water quality chemicals, body oils, perfumes, dirty
feet, and winds, etc., accumulate in the spa and cannot
be filtered out, it is necessary to drain your spa and refill
it with fresh water. This should be done every 2 months
or more often depending on the amount of use.
To drain the spa, turn OFF circuit breakers at the
main electrical panel. Connect a garden hose to the
drain valve. Open valve and drain the spa.
After draining the spa, clean the spa shell, suction
cover, skimmer, and filter. Close the drain valve. Then
refill the spa with fresh water. Check the pH level and
maintain water quality.
The suction cover located in the foot well area
NORMAL WATER LEVEL
WATER LEVEL
MARKER
Skimmer Basket Maintenance
The basket located in the skimmer of the spa should
be checked at least once a week for collection of debris,
such as leaves, hair, etc., and cleaned as necessary. To
clean the basket, remove it from the skimmer by pulling
it out, then backflush it with water from a garden hose
and reinstall.
FRONT ACCESS SKIMMER/FILTER
SKIMMER BASKET
ROPE LOOP
DOOR
WEIR
FILTER CARTRIDGE
should be checked at least once a week for collected
debris, such as leaves, hair, etc., and cleaned as
necessary. It may not be necessary to remove the
suction cover to clean it, but if you need to, remove the
center screw with a Phillips screwdriver and clean the
cover by flushing with water from a hose.
CAUTION: Ensure replacement of the suction cover
immediately after cleaning. It is a safety device and
must be in place over the suction fitting to minimize
potential hazard of hair and body entrapment.
If heavy rains raise the spa water level, drain the spa
to its normal level.
A spa cover (available as an option), when in place
over the spa, will help reduce evaporation and control
the amount of debris entering the spa when the spa is not
occupied. In addition, its use will reduce energy consumption.
Filter Maintenance
The filter cartridges should be checked periodically.
In normal use, check them at least once a month. Keep
them clean. An obstructed filter cartridge reduces water
quality and inhibits proper system performance.
Removable filter cartridges are located inside the
filter well. To remove them, lift the well cover, then pull
the filter cartridges upward and out of the well by the loop
at the top of the filters. Clean the filter by separating the
folds of the filter and spraying with fresh water from a
garden hose. Then reinstall the cartridges into the well
reversing the above procedure. See Equipment Setup.
If you are using the spa water treatment cartridge
(Pinnacle or Quantum), this is an ideal time for replacement. The spa water treatment cartridge should be
replaced every 4 months of operation.
Oils will coat the filter, resulting in a reduced flow. To
remove such materials, soak the cartridge in a plastic
pail containing a commercial filter cleaning solution
(available from your Jacuzzi Whirlpool Bath dealer or
most pool supply stores). Follow the manufacturer’s
instructions for use. Another method is to soak the filter
cartridge in a plastic pail containing a mild solution of
trisodium phosphate (TSP) and water. An hour of
soaking time is usually required to break down oil
coatings from the cartridge. Use a stronger solution of
TSP and water to remove algae. Most hardware or paint
stores stock TSP. Use the same method of cleaning
when the cartridge becomes plugged with clay or vegetation. Replacement cartridges are available through
your Jacuzzi Whirlpool Bath dealer.
17
MAINTENANCE
Cycle Valve Strainer (Pinnacle, Quantum and Triton Only)
If there is a decreased water flow from the six-jet wave seat, the cycle valve strainer should be cleaned. The spa
must be drained before accessing the strainer. To access the strainer, remove all the screws securing the skirt
indicated. Locate the knurled union and unscrew it. Separate the union from the cycle valve and remove the strainer.
Clean by flushing any debris. After cleaning, replace the strainer by reversing the above procedure. Refill the spa.
Before reinstalling the skirt, check for leaks with the jet pumps operating.
PINNACLE
REMOVE THIS PANEL
TO ACCESS STRAINER
FRONT
QUANTUM
REMOVE THIS PANEL
TO ACCESS STRAINER
FRONT
TRITON
UNSCREW THIS UNION
REMOVE THIS PANEL
FOR CYCLE VALVE
STRAINER ACCESS
FRONT
CYCLE VALVE STRAINER
STRAINER
O-RING
CYCLE VALVE
18
MAINTENANCE
UNION TO OPEN
TO CIRCULATING
PUMP
SPRING
CLAMP
Pump/Motor Strainer
To cleanstrainer for the pump/motor, turn circuit
breaker off. For Laser and Santina remove access panel
shown in specifications. For Quantum remove same
panel as for cycle valve strainer. For Triton remove left
side panel. For Pinnacle remove right front panel. Close
the slice valves (one located on the suction side of pump
and the other on the side of strainer assembly. Remove
clean and reinstall strainer assembly. (On some models
the strainer may be on other side of pump from whatis
shown below.)Open slice valves, run pump and check
for leaks. Remove any water before reinstalling panel.
This procedure can be performed with the spa drained.
If drained check for leaks.
STRAINER
ASSEMBLY
PUMP/MOTOR
STRAINER
ASSEMBLY
Factory Installed Wood Skirt
Your spa is supplied with a factory-installed wood
skirt which completely surrounds the spa. The skirt can
be opened for service.
NOTE: We do not recommend using this procedure
if you are absent during the summer, when algae
buildup is most likely.
Always keep your spa covered when not in use to
reduce heat loss and evaporation and to prevent debris
from falling in.
Winterizing
In a climate where winter temperatures are below
freezing, follow this procedure when the spa will
NOT be used:
1. Turn OFF power to the unit at the main electric panel.
2. Drain the spa completely by attaching a garden hose
to the drain valve. Then remove the hose and leave
the drain valve open to drain the spa of any residual
water. After the spa has drained, turn circuit breaker
on and turn the blower on briefly. Note: Stand back
to avoid any spray. Turn circuit breaker off. This will
evacuate any residual water from the air injector
lines. Remove any remaining water in the seating
areas and footwell.
3. Open all pump/motor unions as shown. Remove
spring clamp, disconnect hose from barbed fitting
and drain. After draining, close the union hand tight
and reinstall circulating pump hose and clamp. Remove any residual water from the pan. When refilling
spa, check for leaks.
the skirt panels for service access, simply remove the
screws with which the section is secured.
from the panel being detached.
ing the above procedure.
NOTE: When you remove the skirt, you will notice
the plastic covered insulating batts. These batts are
designed to be removed when service is required
and reinstalled when service has been completed.
Automatic Filtration/Maintenance
maintained by running the filter system.
we recommend that you drain the spa (following the
procedure described under Winterizing on this page), as
long periods without maintenance of water quality could
be detrimental to the spa.
ity while away for less than two weeks is to follow the
procedure outlined for winterizing your spa in a warm
climate. (Refer to Winterizing.)
If it becomes necessary to remove one or more of
To detach any of the panels, first remove all screws
The panels can be reattached to the spa by revers-
If you plan to be away, minimum water quality will be
If you will be away for an extended period, however,
Another means of maintaining minimum water qual-
4. Remove, clean and store the filter cartridges, in a dry
location.
5. Keep water and debris out by covering with a spa
cover.
Before using the spa again, review the Operating
Instructions.
In a warm climate where there are occasional freezing temperatures, your spa is automatically protected
against freezing. Whenever the water temperature falls
to 40°F, the pumps will activate to circulate water until
the temperature reaches 45°F.
To maintain water quality adjust temperature setpoint to the minimum setting (80°F).
19
MAINTENANCE
Spa Light
Two filters , one blue and one red, are provided with
each spa light. To change the filter, simply snap the
colored filters in place on top of the normal lens. Two
replacement bulbs are also included. Put them in a safe
place for future use. When a bulb burns out, replace it
from the back of the light fitting on the rear surface of the
shell by pulling out the bulb receptacle.
LIGHT BULB REPLACEMENT
LOCKING
NUT
LIGHT BULB
(6 WATT ONLY)
BULB
RECEPTACLE
NORMAL
LENS
COLORED
FILTER
LIGHT
BEZEL
SHELL
Use a spa cleaner for residue buildup at the water
level of the spa surface. This may be applied to the
acrylic surface with a soft cloth and wiped clean. Use
sparingly in small amounts to avoid contaminating the
spa water. If the water line is heavily soiled, it may be
advisable to lower the water level 2-3 inches before
cleaning; then refill to normal level.
Covering Your Spa
An optional spa cover for your spa is available from
your Jacuzzi Whirlpool Bath dealer. Use of this cover will
help to reduce energy costs by minimizing heat loss and
evaporation. In addition, the attractive cover is an
effective means of preventing debris such as leaves and
dirt from entering your spa when not in use. Follow the
instructions for use and care provided with the spa
cover.
CAUTION: The spa cover is not designed to support
any weight. Therefore, as a safety precaution and
to preserve the life of your cover, you must not sit,
stand, or lie on it; nor should you place objects of
any kind on top of it.
NOTE: Jacuzzi Whirlpool Bath does not guarantee
or warrant this cover. Refer to spa cover
manufacturer's information provided with the cover.
Cleaning Your Spa
Your spa shell consists of two layers of plastic
materials. Its smooth top surface of acrylic is tough and
durable and contains concentrated color. This is supported by a substantial thickness of fiberglass-reinforced polyester resin. A catalyst causes a chemical
reaction during manufacture that bonds these layers
permanently into a hard, strong material. With a minimum amount of care and cleaning, your whirlpool spa
will look new for years.
To clean your spa, simply use a mild, nonabrasive
liquid detergent, isopropyl alcohol, or commercially prepared spa cleaner. Do not use abrasive cleaners. You
can protect and restore the gloss to a dulled surface by
applying Meguiar’s #10 Mirror Glaze, which is a product
specifically designed for use on acrylic finishes. If
Meguiar’s is not available, an acrylic polish of equal
quality or automotive paste wax will do.
Repairs to the Acrylic
Minor scratches which do not penetrate the color
finish (acrylic) can be removed with 600-grit wet/dry
sandpaper. Restore the glossy finish with Meguiar’s #10
Mirror Glaze or comparable automotive paste wax.
Major scratches or gouges which penetrate the
acrylic surface will require refinishing. Ask your Jacuzzi
Whirlpool Bath dealer for special instructions.
Headrest Pillows
Clean the pillows regularly with soap and water and
a clean cloth. Use a vinyl conditioner once a month to
maintain the water resistance and lustrous finish.
Pillows are held in place by snap-in fittings and can
easily be removed for cleaning.
For all units, remove the pillows if chlorine shock
treatment is used.
20
TROUBLESHOOTING GUIDE
*NOTE: See also DISPLAY MESSAGES.
PROBLEM
1. Water not clean.
2. Abnormal water usage.
3. Low water flow from jets.
PROBABLE CAUSE
A. Clogged or blocked suction
strainer or skimmer basket.
B. Filter clogged (dirty).
C. Poor water chemistry.
D. Improper maintenance.
E. High content of solids in water.
F. Filter motor plug not connected
to the electrical cabinet.
A. Leak in suction line, discharge
line, or connections.
B. Excessive evaporation and/or
splashing.
A. Low water level.
B. Clogged or blocked suction
strainer or skimmer basket.
C.Dirty filter.
D.Adjustable jet partially closed.
E. Suction or discharge line partially
plugged.
F. Pump running at subnormal
speed.
G.Worn or damaged pump seal.
H.Subnormal voltage.
REMEDY
A. Clean strainer/skimmer.
B. Clean or replace filter.
C. See Chemistry section.
D. See Maintenance section.
E. Use clarifier or drain and refill
spa.
F. Check filter motor connection
on the electrical cabinet.
A. Repair leak.
B. Use rigid spa cover; lower
thermostat setting.
A. Fill to water level indicator mark
on skimmer/filter frame.
B. Clean strainers or skimmer
baskets.
C.Clean or replace filter.
D.Open jet.
E. *
F. *
G.*
H.Call an electrician or your power
company.
4. No water flow from jets.
*NOTE: The skills and tools necessary for the safe repair of this spa require the services of qualified service
personnel. Contact your Jacuzzi Whirlpool Bath dealer.
A. Power turned OFF.
B. Pump OFF.
C.Motor(s) not connected.
D.House circuit breaker tripped; no
power to system.
E. GFCI tripped.
F. Faulty pump or motor.
A. Turn ON power at service panel.
B. Press jets button.
C.Check motor plug connections
on electrical cabinet.
D.Reset circuit breaker.
E. Reset GFCI.
F. *
21
TROUBLESHOOTING GUIDE
PROBLEM
5. Noisy pump and motor.
6. Water leakage at pump shaft
(rotating connection between
pump and motor).
7. Motor will not start.
PROBABLE CAUSE
A. Clogged strainer(s).
B. Leakage of air into suction line.
C.Vibrating parts attached to motor
or support brackets.
D.Low water level.
E. Damaged or worn motor bear-
ings.
F. Impeller rubbing inside case.
G.Debris inside pump.
A. Worn or damaged pump seal.
A. Power OFF.
B. House circuit breaker tripped or
in OFF position.
C.GFCI tripped.
D.Subnormal voltage.
E. Improper or defective wiring.
F. Locked shaft or impeller.
G.Motor windings burned out.
H.Defective starting switch inside
motor.
REMEDY
A. Clean strainers
B. Locate and repair leaks.
C.Tighten fasteners.
D.Add water to normal level.
E*
F. *
G.*
A. *
A. Turn ON power at service panel.
B. Reset circuit breaker.
C.Reset GFCI.
D.Call an electrician or your power
company.
E. *
F. *
G.*
H.*
8. Motor stops.
9. Air blower does not operate.
10. Low water flow from six-jet
wave seat. (Pinnacle and
Quantum only)
*NOTE: The skills and tools necessary for the safe repair of this spa require the services of qualified service
personnel. Contact your Jacuzzi Whirlpool Bath dealer.
A. Motor overload condition.
B. Inadequate supply wiring.
A. Power OFF.
B. Switch is OFF.
C.House circuit breaker tripped, no
power to system.
D.GFCI tripped.
E. Faulty motor.
A. Cycle valve strainer clogged.
A. Let cool for one hour. Motor
overload will reset; if problem
persists, see *Note.
B. Consult electrician to correct
wiring to unit.
A. Turn power ON at service panel.
B. Press blower button.
C.Reset circuit breaker.
D.Reset GFCI.
E. *
A. Remove and clean strainer, (See
page x.)
22
Alternate Use of Water Rainbow® as Fill Spout
You can use your Water Rainbow as a fill spout by permanently plumbing it to a fresh water supply if local codes
permit. Local plumbing codes may require the use of an anti-siphon valve for such a connection. Do not interconnect
water supply with recirculating system of the spa.
To make the connections necessary to use the Water Rainbow as a fill spout, follow this procedure:
• Turn OFF circuit breakers at the main electrical panel and drain the spa completely.
• Unscrew the spout from the 3/4" pipe.
• Cut the 3/4" piping as shown in the illustration below.
• Cap the piping by cementing a 3/4" PVC cap where cut has been made.
• Connect permanent plumbing line to the spout.
WATER RAINBOW SPOUT
SPA SHELL
1-1/2" to 2"
SAVE FOR LATER
REINSTALLATION
(IF DESIRED)
CUT PIPE HERE
INSTALL AND CEMENT
3/4" PVC CAP HERE
TEE LOCATED ON
DISCHARGE
PIPING
SUGGESTED MODIFICATION
(REFER TO LOCAL CODES FOR
REQUIREMENTS)
PRODUCT SPECIFICATIONS ARE SUBJECT TO CHANGE WITHOUT NOTICE.
USE INSTALLATION INSTRUCTIONS SUPPLIED WITH PRODUCT.
Jacuzzi Whirlpool Bath has obtained applicable code (standards) listings generally available on a national basis for products of this type.
It is the responsibility of the installer/owner to determine specific local code compliance prior to installation of this product. Jacuzzi Whirlpool
Bath makes no representation or warranty regarding, and will not be responsible for any code compliance.
Printed on Recycled Paper
Jacuzzi Whirlpool Bath National Headquarters
P.O. Drawer J, Walnut Creek, CA 94596 (925) 938-7070
Service Support: Call (800) 288-4002
©1999 Jacuzzi Whirlpool Bath R906000 3/00
Printed in the U.S.A.
23
24
Jacuzzi Whirlpool Bath Limited W arranty
Platinum Spa Products
WARRANTY COVERAGE
Jacuzzi Whirlpool Bath (the “Company”) offers the following express limited warranty to the original purchaser of any Jacuzzi Whirlpool Bath Spa Line Product (“unit”)
who purchases the product for personal or single family use (“user”). The Company will repair or replace, at its option, the unit or its equipment in accordance with the following
terms and conditions.
TEN YEAR LIMITED WARRANTY ON SPA SHELL
The Company warrants against water loss due to defects in the spa shell for ten years from the original date of purchase.
SEVEN YEAR LIMITED WARRANTY ON SHELL SURFACE
The Company warrants the interior surface of the spa shell against blistering, cracking, or delaminating for seven years from the original date of purchase.
FIVE YEAR LIMITED WARRANTY ON PLUMBING COMPONENTS
The Company warrants the factory-installed plumbing components—specifically, the jets, air injectors, glued fittings, plumbing pipes and hoses—against water loss due
to defects in workmanship and materials for a period of five years from the original date of purchase.
FIVE YEAR LIMITED WARRANTY ON EQUIPMENT & CONTROLS
The Company warrants the spa’s electrical equipment components—specifically, the pump(s), heater, air blower and control system—against malfunctions due to defects
in material and workmanship for five years from the original date of purchase.
WARRANTIES FOR OTHER COMPONENTS
The light lenses, fuses, headrests, cabinet finish and filter are warranted to be free of defects in workmanship and materials at the time of delivery. All other spa components,
including the wood cabinet, factory-installed ozone generator and stereo system including CD player, speakers, grills, etc are warranted against malfunction due to defects in
workmanship and materials for one year from the original date of purchase.
PERFORMANCE
To obtain service in the event of a defect covered by this Limited Warranty, notify your Jacuzzi Whirlpool Bath Dealer as soon as possible and use all reasonable means
to protect the spa from further damage. Upon proof of purchase, the Dealer or its designated service representative will correct the defect subject to the terms and conditions
contained in this Limited Warranty. There will be no charge for parts or labor to repair the defect, although you may be assessed reasonable repairman travel mileage charges.
If the Company determines that repair of the covered defect is not feasible, it reserves the right to instead provide a replacement spa equal in value to the original purchase price
of the defective spa. In such an event, reasonable costs for removal of the defective spa, shipping costs for the replacement spa and delivery and installation of the replacement
spa will be the responsibility of the spa owner.
COVERAGE LIMITATIONS
The ten year spa shell warranty does not cover water leakage in the plumbing fixtures, connections, water systems or equipment provided with the spa. The surface warranty
does not cover scratches and damage caused by normal use.
REPLACEMENT LIMITATIONS/PRO-RATA CHARGE
Units determined by the Company to be non-repairable will be replaced on a prorated basis with the same or similar unit. The User will be charged one percent of the current
retail cost for each full month of ownership from the original date of purchase through the date failure is determined to be non-repairable.
Jacuzzi Whirlpool Bath
P.O. Drawer J
Walnut Creek, CA 94596-9885
WHIRLPOOL
BATH
R
THE COMPANY AND ITS REPRESENTATIVES SHALL NOT BE LIABLE FOR ANY INJURY, LOSS, COST OR OTHER DAMAGE, WHETHER INCIDENTAL
OTHER IMPORTANT LIMITATIONS
OR CONSEQUENTIAL, ARISING OUT OF ANY DEFECT COVERED BY THIS LIMITED WARRANTY, INCLUDING, WITHOUT LIMITATION, LOSS OF USE OF
THE SPA AND COST FOR REMOVAL OF DEFECTIVE PRODUCT. EVEN IF THE COMPANY HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGE,
THE LIABILITY OF THE COMPANY UNDER THIS LIMITED WARRANTY, IF ANY, SHALL NOT EXCEED THE ORIGINAL AMOUNT PAID FOR THE DEFECTIVE
PRODUCT. COVERAGE UNDER THIS LIMITED WARRANTY SHALL COMMENCE AS OF THE ORIGINAL DATE OF PURCHASE AND THE DURATION OF
SUCH COVERAGE SHALL NOT EXTEND FOR ANY REASON WHATSOEVER BEYOND THE STATED TIME PERIODS. THESE DISCLAIMERS SHALL BE
EQUALLY APPLICABLE TO ANY SERVICE PROVIDED BY THE COMPANY OR ITS DESIGNATED REPRESENTATIVES.
This warranty does not cover defects, damage or failure caused by: common carrier, installer, user, or other person, or resulting from, without limitation, any of the following:
connections supplied by the installer of the equipment; improper voltage supply or unauthorized electrical modification; incorrect operation, or lack of proper routine
maintenance; operation of the unit without specified minimum amount of water or at inappropriate water temperature; failure to maintain proper water chemistry and chemical
balance; improper storage of chemicals; failure to properly winterize against freezing; use of abrasive or improper cleaners. This warranty does not cover damage to, respecting,
or resulting from: discoloration, warpage or deterioration of wood skirts due to water displacement or environmental exposure; failure of spa covers; failure of remote control;
optional spa equipment not manufactured by the Company, supplied by Dealer, installer or the Company; unit’s prior usage as an operational display; or defects that should have
been discovered before installation.
RESPONSIBILITIES OF OTHERS
The Company shall not be liable for failure or damage that could have been discovered, repaired, or avoided by proper inspection and testing prior to installation. Damage
occurring in transit is responsibility of the carrier. Damage occurring during installation is the responsibility of the installer. Failure of optional equipment is the sole responsibility
of the equipment manufacturer. Dealer is responsible for knowing local code requirements and notifying installing contractor and/or user of these requirements at time of
purchase. The Company is not responsible for costs to modify any product to obtain any code approval, such as city, county, or state building codes. The Company is not
responsible for any statements or representations made in any form that go beyond, are broader than, or are inconsistent with any authorized literature or specifications furnished
by the Company. Warranty coverage is in United States only. This warranty does not cover spa units in commercial or medical use.
EXCLUSIONS
This Limited Warranty is void if the Company or its designated representative determines that the spa has been subjected to alteration, neglect, misuse or abuse; if any
repairs have been attempted by anyone other than the Company or its designated representative; or if the failure is caused by accident, acts of God or other causes beyond the
control of the Company. Neglect, misuse and abuse include any installation, operation or maintenance of the spa other than in accordance with the instructions contained in
the Owner’s Manual provided with the spa. The spa owner accepts liability for repair work performed by anyone other than a designated Company representative. This Limited
Warranty does not provide coverage for the insulating cover, any item attached to, or installed on, the spa after the date of manufacture, or for gaining access to any component
for repair or replacement.
DISCLAIMERS
THIS LIMITED WARRANTY TAKES THE PLACE OF ALL OTHER WARRANTIES, EXPRESS OR IMPLIED, IN FACT OR AT LAW, INCLUDING IMPLIED
WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE WHICH ARE SPECIFICALLY DISCLAIMED TO THE FULL EXTENT
OF THE LAW. ALL WARRANTY SERVICE MUST BE PERFORMED BY THE DEALER OR ITS DESIGNATED REPRESENTATIVE. NO AGENT, DEALER,
SERVICE COMPANY OR OTHER PARTY IS AUTHORIZED TO CHANGE, MODIFY OR EXTEND THE TERMS OF THIS LIMITED WARRANTY IN ANY MANNER
WHATSOEVER.
THE COMPANY’S WARRANTY OBLIGATION SHALL BE DISCHARGED UPON TENDER OF REPLACEMENT OR REPAIR. THE CUSTOMER’S REFUSAL
TO ACCEPT THE TENDER TERMINATES THE COMPANY’S WARRANTY OBLIGATION.
LEGAL RIGHTS
This Limited Warranty gives you specific legal rights. You may also have other rights which vary from state to state. Some states do not allow limitations on implied
warranties, so these limitations may not apply to you.
If you are unable to contact a Jacuzzi Whirlpool Bath Dealer, call or write:
Limited Warranty
Accessory(ies)
Ninety-Day
Parts Only
On
Jacuzzi Whirlpool Bath
Warranty Service Department
P.O. Drawer J
Walnut Creek, California 94596
Call: (925) 938-7411
R906000
Limited Warranty
Accessory(ies)
Ninety-Day
Parts Only
On
Jacuzzi® is a Federally registered trademark owned by Jacuzzi Inc. ©Copyright 1999 Jacuzzi Whirlpool Bath R906000 3/00
6. What is the current market value of this property?
7. What is the age of the head of the household? _________________ years
8. What other manufacturers did you consider?
11. Was your purchase process?
12. How technically aware were you of the patented Jacuzzi® jet system prior to
( ) $40,000 to $49,999 ( ) $150,000 and Above
( ) Very easy ( ) Easy ( ) Difficult ( ) Very difficult
your purchase?
( ) Not aware ( ) Somewhat aware ( ) Very aware
10. Approximately how long have you lived in this home? _________________
( ) 1 month-2months
Please indicate, approximately, the total annual income of your household.
( ) Up to $24,999 ( ) $50,000 to $74,999
( ) $25,000 to $29,999 ( ) $75,000 to $99,999
( ) $30,000 to $39,999 ( ) $100,000 to $149,999
9. How long did you shop before purchasing unit?
( ) Cal Spas ( ) Sundance ( ) Catalina ( ) Master
( ) Hot Springs ( ) Dimension One ( ) Marque
( ) Other (Specify) ___________________________________________
( ) 1 day ( ) 2 months-6 months
( ) 2-7 days ( ) 6 months-1year
( ) 1 week-2 weeks ( ) 1 year-2 years
( ) 2 weeks-4 weeks ( ) +2 years
( ) Other ___________________________________________________
Please estimate $ _____________________________________________
( ) Self/Spouse when remodeling
4. Who finally decided which product you would buy?
5. Who installed? ( ) Already installed/New Home
( ) Self ( ) Spouse ( ) Self and Spouse Together
( ) Other Family Member ( ) Designer/Architect
( ) Builder/Plumber/Remodeler ( ) Already Installed
( ) Contractor/Plumber when remodeling
3. What was the main reason for purchase?
( ) Styling ( ) Warranty Service ( ) Product Features
( ) Brand Name ( ) Price ( ) Hydrotherapy
( ) Home Resale _____________________________________________
( ) Other ___________________________________________________
2. Who first gave you specific information about this product (specifications,
( ) Visited Retailer/Home Center Store
( ) Word of Mouth . . . Friend/Relative/Acquaintance
( ) Other . . . Please Describe __________________________________
prices, etc.)?
( ) Dealer/Plumbing Supplier ( ) Builder ( ) Remodeler
( ) Plumbing Contractor ( ) Retailer/Home Center Store
( ) Decorator/Architect ( ) Already Installed
This card must be filled out and returned to the address printed on the
other side within thirty (30) days from date of purchase in order for this
warranty to be come effective.
Purchaser's Name _____________________________________
Purchaser's Address ____________________________________
City __________ State _____ Zip _______
Date of Purchase ______________________________________
Model Name __________________________________________
Serial Number ________________________________________
Dealer's Name ________________________________________
Dealer's Address_______________________________________
1. How did you first hear about this Jacuzzi
( ) Advertisement ( ) Article in Magazine/Newspaper
( ) Visited Dealer/Plumbing Supplier ( ) Yellow Pages
( ) Builder/Plumber/Remodeler ( ) Decorator/Architect
®
product?
Registration Card
Warranty
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