Jabra Xpress 2.0 User Manual

Jabra Xpress

User manual

1. What to know before you start ... 4

2. SOC II declaration .......................5

3. Registration in Jabra Xpress .....6

4. Navigation in Jabra Xpress .......8

4.1 Home

4.2 Devices

4.3 Analytics

4.4 Package Administration

4.5 Xpress Administration

5. First deployment of

Jabra Direct ............................... 28

6. Overview of connected

devices ........................................ 34

7. Manage devices ........................ 36

8. Analytics ..................................... 40

9. First time deploying and

provisioning PanaCast 50 ...... 42

10. Jabra Xpress On-Premise ....... 45

ENGLISH

2

1. What to know before

you start

Here are a few things you need to know before
you start using the Jabra Xpress.

a) If you were using a previous version of Jabra

Xpress, be aware that you must reconfigure
settings, firmware, etc.

b) Jabra Xpress supports the following

browsers: Chrome, Firefox, Safari and Edge.

Important - Internet Explorer is not supported.

c) Data from the Jabra Direct application is sent

to the Jabra Cloud, hosted by Microsoft Azure.

d) Be aware that some of the data shown in the

dashboards is product dependent. Therefore,
as Jabra builds and releases new products, it
also continues to build relevant dashboards.

e) The end-user must have administrator rights

to install Jabra Direct and the Jabra
Firmware Updater.

f) Jabra Xpress & Jabra Direct support on-

premise deployment.

ENGLISH

3

2. SOC II declaration

SOC II is an international security standard and
in terms of Jabra Xpress and Jabra Direct,
Deloitte has made the SOC II declaration
stating that the use of this software is
compliant with the standard. This means that
the software and the processes around the
software are secure and data is collected,
processed and stored with a focus on
confidentiality. We offer a one-pager where you
can read more about this in the following link.

ENGLISH

4

3. Registration in Jabra Xpress

To get started, you must first register in Jabra
Xpress and set up a user profile. To do this:

1. Visit xpress.jabra.com

2. In the Login dialog window, click Register.

3. In the Register dialog window, fill out the

Company name field, the User ID field and
Password field. When you are finished click
Register.

ENGLISH

5

Note: There is no password recovery option, so ensure you
have noted down the password.

Tip: When you log in for the first time, it is recommended
that you create a second adminis trator user by navigatin g to
Administration -> User management.

ENGLISH

6

4. Navigation in Jabra Xpress

Once logged in, you have access to the Jabra
Xpress environment and can manage Jabra
devices.

The left navigation bar in Jabra Xpress lets you
quickly access all the features in the ap plication.

ENGLISH

7

4.1 Home

The Home tab shows a general overview and
status of your devices, utilization of
deployments, your most used Jabra devices,
important notifications, and other details. You
can click each card header to open the relevant
page associated with it.

ENGLISH

8

4.2 Devices

This tab contains two sub-tabs related to
inventory and managing of your Jabra devices.

In ve ntory Tab

All devices in your inventory are listed in this
sub-tab. Products from the vendors Poly and
EPOS are also visible in this view.

The Inventory tab provides insight on the
number of devices. Additionally, the firmware
overview indicates if a newer firmware is
available for a given device currently managed
by the administrator role.

ENGLISH

9

Manage Tab

Lets you manage your Jabra devices, allowing
you to choose the firmware and change the
settings for each device.

Settings managed by the administrator role
are not configurable on the end-user computer.
Instead, the parameter may appear with a lock
icon.

Note: Before you can manage a device, you must first select
it from the New Devices Found list.

ENGLISH

10

4.3 Analytics

This tab contains several sub-tabs that display
a number of dashboards, providing you with a
wide range of analytics data.

Note: Access to analytics data is dependent on the headset
used. Currently Jabra Engage 50 and the Jabra Evolve 2
product series are supported. For some tabs, data is shown
only if you have PanaCast or PanaCast 50 devices.

Dashboard Tab

Provides you with smart analytics that can help
solve agents’ call issues, display audio levels,
background noise, show malfunctioning
microphones a s well as headset usage analytics
among others.

ENGLISH

11

Search Tab

This tab lets you identify the Jabra device and
the firmware being used. For example, this can
be helpful when a user files a ticket in the
reporting system to check if the Jabra device is
adhering to its firmware/settings policies.

Administrator level users can also export the
data in.csv file format for a more structured
analysis.

ENGLISH

12

Room Insights Tab

This tab provides analytics information about
meeting room(s), such as capacity thresholds,
room usage, device use and others. Be aware
that utilization data in this sub-tab is visible
only after meeting room(s) have been created.
For more information, read the To create a
meeting room procedure in the Rooms tab.

Note: Data generated in the Room Insights tab is only
suppor ted by the following Jabra devices:

• Jabra PanaCast

• Jabra PanaCast 50

The following are some of the insights collected
for an individual meeting room:

• Room capacity information, safety capacity,

device name, serial number, and time zone
that the product is set to.

• Time ranges from which you need the

utilization data to be represented from. Data
in Jabra Xpress for room usage is kept for 30
days. To track data for a longer period, you
can use the Export function.

ENGLISH

• Average Room Usage shows the usage of a

meeting room. Usage can be both when the
camera is actively used in a conference call or

13

when a person enters the meeting room for a
private purpose. Statistics in both scenarios
are collected and calculated.

• Average Seat Usage is a representation of the

average number of users in the meeting room
when it is used – both when the camera is in
active use and while idle.

• Average Device Use is a representation of

frequency of video camera usage when the
meeting room is occupied.

• Room usage vs Seat usage utilization to

identify patterns on days where the meeting
room is heavily/rarely used.

• The last section of the page is a tabular view

of the meeting room to show an hourly view
of meeting room usage and seat usage.

Note: Meeting room data is stored for the previous 30 days
only (like the rest of the data in Jabra Xpress) therefore it is
important to export the data in case you need statistics for
more than 30 days.

Important disclaimer:

The Jabra PanaCast Room Insights feature provides data on
room occupancy to aid in IT and facility management
decisions. For various reasons, 100% accuracy can never be
ensured. This can be due to a variety of factors including
people being obscured behind other people or furnishings,
being seated beyond the ma ximum supported distance

ENGLISH

14

from the camera (refer to guidance on camera distance at
www.jabra.com) or the inherent nature of AI based
technologies being unable to always deliver 100% accuracy.
However, as the Room Insights data is averaged over the
course of a longer period, non-persistent false detections
are generally not a significant concern.

ENGLISH

15

You can also get a full accumulated overview of all meeting
rooms. In that case, Average Room Usage, Average Seat
Usage and Average Device Usage is an average of all
meeting rooms. The chart can be configured to include all
meeting rooms or for the user to select which rooms to
show.

Tip: If you have created mo re than one room, you can switch
between meeting rooms from the drop-down menu under
Room Name. In the Select Range field, you can manually
enter the date or click the field to select the day from a
calendar from which you would like the data to be shown.
Be aware that dashboard data is only available for the
previous 30 days.

ENGLISH

16

Safety Capacity Insights Tab

The Safety Capacity Insights dashboard shows
a total view of the meeting rooms created in
Jabra Xpress and their compliance (or the
contrary) with company-defined safety
regulations.

Note: Safety Capacity Insights is only supported by the
following Jabra devices:

• Jabra PanaCast.

• Jabra PanaCast 50.

The following are some of the elements
available in the Safety Capacity Insights
dashboard:

• Select Time Range shows data for a specified

period and for an individual meeting room.

• Rooms Within Safety Capacity shows the

total number of meeting rooms fulfilling the
capacity threshold.

• Rooms Exceeding Safety Capacity shows the

total number of meeting rooms not currently
following the defined safety capacity
regulations.

ENGLISH

• Total Safety Capacity Violations shows the

number of violations or exceeding issues

17

occurred for all rooms. This count increases
when a safety capacity exceeding occurs on a
given meeting room.

• Total People Count Exceeding Safety

Capacity shows the total number of people
exceeding the capacity thresholds. It indic ates
the number of people in which the meetings
rooms are exceeded by.

• Violation Overview illustrates when a safety

capacity breach has occurred, in combination
with the number of people the violation was
exceeded by.

• Safety Capacity Overview is a list that

provides a text/log version of the incidents
occurred for a meeting room and the
exceeding number.

• Violation Notification lists the following

information:

o Date & time when a safety capacity breach

has occurred.

o The meeting room committing the

violation.

o The people count exceeding the threshold.

o The name of the notifier which is informed

ENGLISH

18

about the capacity breach (for more
information on this element, navigate to
the Subscribers section).

• Real Time Room Overview shows a real time

view of meeting rooms and their safety
capacity data.

• Safety Capacity breach occurrences lets you

notify certain persons e.g., facility manager,
when a safety capacity regulation is not met.

o When you define a notifier, the recipient of

the incident receives the following email:

Important disclaimer on Safety Capacity Insights

The Jabra Safety Capacity Insights feature provides an
additional tool in helping ensure room occupancy
compliance. For various reasons, 100% accuracy can never
be ensured. This can be due to a variety of fac tors including
people being obscured behind other people or furnishings,
being seated beyond the ma ximum supported distance

ENGLISH

19

from the camera (refer to guidance on camera distance at
www.jabra.com) or the inherent nature of AI based
technologies being unable to deliver 100% accuracy at all
times. As such, The PanaCast Safety Alert feature should
be used to supplement other occupancy compliance
measures and should not be solely relied upon.

ENGLISH

20

4.4 Package Administration

The Package Administration tab in Jabra
Xpress is where you can download an instance
of the Jabra Direct software to be deployed to
your users, and where you can administer your
Jabra Xpress users and their privileges. You can
also configure the instance of the Jabra Direct
application to your preference.

Download Tab

This tab lets you download the Jabra Direct
software for Windows or Mac. This is also
where you agree to the End User License
Agreement.

Package Settings Tab

Lets you control the experience of Jabra Direct
for the end-user. As an example, you can select
the preferred softphone for the end-user,
among other settings.

ENGLISH

21

Rooms Tab

The Rooms tab can help you obtain insight on
meeting room usage to outline capacity
thresholds, peak periods, and other
information. To do this, you must first create a
meeting room.

Note: The Rooms tab is intended for Jabra PanaCast
devices only.

To create a meeting room

1. In the Meeting Room dialog box, enter your

PanaCast device’s serial number.

You can find the serial number of your device
by looking at the product package or from the
Jabra Direct application by connecting the
PanaCast camera to a PC running Jabra Direct
and navigating to Device Settings > Product
Information section. Ensure you enter the
correct device serial number as Jabra Xpress
does not validate the entered field.

2. After you enter the serial number, you must

define the following fields:

o Name: The name of the meeting room in

Jabra Xpress dashboard

o Room Capacity: Enter the capacity (in

number of par ticipants) of the meeting room.

ENGLISH

22

o Safety Capacity: Enter a desired limited

capacity due to safety regulation reasons.
For example, Covid-19 related restrictions.
Be aware that the safety capacity cannot
be greater than the room capacity. The
default value is none.

3. Click Add.

Once a meeting room is created and configured,
usage of the meeting room begins to populate
data in the Room Insights section of the Jabra
Xpress dashboard.

ENGLISH

23

Subscribers Tab

The Subscriber tab is intended for PanaCast
users who want to actively be notified in case
of a capacity breach in a meeting room. To
achieve this, you must first create a notifier and
define some parameters of frequency and the
room(s) that the notifier is associated with.

ENGLISH

24

To create a notifier

1. In the left navigation bar, navigate to

Package Administration > Subscribers.

2. On the r ight pane, in the Manage Subscribers

page, click Add.

3. In the Subscriber dialog box, in the Name

and Email fields, enter the subscriber’s name
and email address respectively.

4. In the Notification Frequency section, select

the relevant frequency.

5. In the Rooms section, check the box of the

room(s) that the subscriber should receive
notifications from.

6. Click Save.

ENGLISH

25

4.5 Xpress Administration

The Xpress Administration tab contains two
sub-tabs that let you configure your Jabra
device settings packages as well as manage
those users and their access rights to Jabra
Xpress.

Pa cka ges Tab

Here you can see the packages / groups that
you have in your environment. A package is a
configuration of settings that can be deployed
for a group of clients to have the same setup
and settings.

You can create as many packages as you want
and must also ensure that the computers/
PanaCast cameras are configured with the
correct package IDs to provide a Bulk vs Single
device configuration capability.

User Management Tab

In this tab, you can create and manage the user
profiles and permissions that have been set up
for your company. Jabra Xpress specifies two
roles, one with read and write permission rights
for the administrator role and one with read­only permission rights for the supervisor role.

ENGLISH

26

5. First deployment of Jabra Direct

To begin managing Jabra devices in your
organization, there are a series of steps such as
configuring settings for Jabra Direct,
downloading and deploying the Jabra Direct
software to each PC/Mac connected to the
Jabra devices you want to manage, and getting
an overview of your software packages.

Configure settings for Jabra Direct

The settings in this procedure are relevant to
the Jabra Xpress application and are not related
to device firmware updates or device settings.

1. In the left navigation bar, navigate to

Package Administration > Package
Settings.

2. To define the setting, check the relevant box

associated with that setting

3. When you are finished configuring the

settings, click Save to save your changes

Note: Be aware that once you save the setting, the end user
is not able to change it. If the box is not checked and you do
not save your changes, the setting can be changed by the
end user.

ENGLISH

27

Description of settings

• Enable Feedback: Sets if the Jabra Direct

client gives the user access to give feedback
on Jabra Direct and Jabra devices. Feedback
is sent to the Jabra quality team to ensure
suggestions received can improve the overall
experience of using Jabra Direct

• Analytics Endpoint: Specifies the location

where analytics data is stored. If you do not
set this endpoint, analytics data cannot be
collected

• Show Desktop Notifications: Enables native

desktop notifications with messages from
Jabra Direct

• Show Application Icon in Tray: Shows and

enables access to the Jabra Direct application
from the desktop tray

ENGLISH

• Presence Synchronization: Syncs the status

of your connected Jabra device with the

28

status of your softphone. For example, if you
are marked as Busy in Microsoft Teams, then
the Jabra Evolve 80 headset also indicates
Busy with its LEDs.

• Preferred Softphone: Choose the preferred

softphone to be used with connected devices

• Backend Endpoints:

o Analytics Endpoint: The URL where

headset data is sent to. If this field is
empty, you cannot use Jabra Xpress

o Manifest URL: This is used for the on-

premise solution and shows the location
where Jabra Direct must look for retrieving
headset information such as settings,
images, etc.

• Firmware URL: This is used for the on-premise

solution and shows where Jabra Direct must
look for firmware files

• Privacy (Collecting Personal Data): When

enabled, Jabra Direct sends username and PC
name to the backend along with device data.
Enabling this option allows the administrator
user to use the Search function located in the
Analytics section.

ENGLISH

29

To Download Jabra Direct

The next step is to download the Jabra Direct
software packages. You can choose either the
Windows or macOS version. The identification
key in the application is automatically
generated and linked to the company you
created when you first registered.

1. In the left navigation bar, navigate to

Package Administration > Download.

2. In the right pane, in the Download – First

package page, check the box regarding the
End User License Agreement.

3. Click the relevant Windows or macOS

button to download Jabra Direct.

ENGLISH

30

To Deploy Jabra Direct

After you have downloaded Jabra Direct, you
must deploy it. Although there are many ways
of doing this, the following are two examples:

• You can store the software package at the

server of your choice, and then send the link
by email to all your users and let them decide
when, or if, to install the application.

• Use a deployment system such as System

Center Configuration Manager (SCCM) and
manage the installation progress for all users.

IMPORTANT - You must run the installation file
and not the MSI package. The system does not
work without the software installed on the
local client. Before deployment, ensure you
read the readme.txt file in the ZIP package.

Get an Overview of the Software Packages

The software packages that you created are
listed in the Xpress Administration > Packages
tab, where you can get an overview of each
package and can also edit, download or delete
them. You can name every package for easier
identification.

ENGLISH

31

Packages provide a way to have different
groups with different settings, firmware, etc.
For example, if you want a group of computers
to have the same settings for Jabra Direct, you
can deploy that same package to those
computers.

This means that you are able to have different
configurations and still maintain them all in the
same system.

To see the corresponding inventory or to
manage the devices, on the top ribbon on the
right-hand side of the screen, click the name of
the relevant package.

ENGLISH

32

6. Overview of connected devices

Once you have deployed and installed your
package, the application starts sending data to
the Jabra Xpress backend, more specifically to
the analytics endpoint.

By default, this data is sent every two hours,
but you can also configure the frequency. The
results of the data can be seen in the Home tab.

All connected Jabra devices, the softphones
running on the machines, their operating
systems, and the Jabra Direct versions are all
visible in the Home dashboard. The data shown
in the dashboard spans the last 30 days. Data
older than 30 days is automatically removed
from Jabra databases.

ENGLISH

33

Further down the screen there is an overview
of which firmware the different devices have
reported. In the following example, under
Installed Firmware, one sample of Jabra
Engage 75 and one for Jabra Evolve 65 Stereo
MS have been identified with firmware 3.4.1.

ENGLISH

34

7. Manage devices

At this point you can manage your devices in
the Devices > Manage tab.

When you access the Manage tab, the first part
of the page gives you an overview of your
connected devices.

Add a new device

1. In the left navigation bar, navigate to Devices
> Manage.

2. In the New Devices Found list, check the
relevant checkbox of your Jabra device.

3. Click Add to managed devices.

ENGLISH

35

Manually add a new device

1. In the left navigation bar, navigate to Devices
> Manage.

2. In the Managed Devices page, on the top
right-hand side of the screen, click Add a
device. At this point you can see a complete
list of all Jabra devices.

3. In the Select devices to add dialog box,
select your device by checking the relevant
checkbox.

4. In the drop-down menu, select the desired
firmware version you want the device to use.

5. Click Add Devices.

Note: Products from other manufacturers can also appear
in the New Devices list. These devices are not manageable
through Jabra Xpress or Jabra Direct.

ENGLISH

36

Manage and configure devices

1. In the left navigation bar, navigate to Devices
> Manage.

2. In the list of devices, click the device you
want to manage.

3. In the Device Configuration dialog box, you
can see the settings that are available for the
selected device. Check the relevant box to
enable or configure the setting.

4. (Optional) In the drop-down menu, you can
select the firmware that you want the device
to have installed. This means that when you
save your changes, all the Jabra devices of
that specific model that are running Jabra
Direct will have the selected firmware
installed.

5. When you are finished, click Save.

ENGLISH

37

When you click Save, the settings are stored in
the Jabra cloud as well as all Jabra Direct
applications with this specific device model
connected to it. The Jabra Direct client app
running on the end user PC periodically
compares the configuration parameters with
the current configuration. If it detects a
difference, Jabra Direct automatically changes
the settings that you have set, and matches the
configuration defined in Jabra Xpress.

The firmware and settings you apply in Jabra
Xpress are not adjustable by the end-user. This
is now controlled by you via the Jabra Xpress
application. For example, if you only changed
the Audio bandwidth setting to Narrowband,
users can change any setting except for the
Audio bandwidth – as now that setting is
locked.

ENGLISH

38

8. Analytics

In the Analytics tab, you can visualize data and
generate reports.

Dashboards

Some Jabra devices such as Engage 50 and
Evolve 2 lineup – offer visualization of audio
parameters such as showing the background
noise level during an active conversation or
indicating whether the microphone boom-arm
is positioned correctly or not by the user, as
well as other parameters.

ENGLISH

39

Search

In the search panel you can search for
usernames, computer names and device
names. For example, you can search for the
Jabra Engage 65 headset and you can find all
entries with this device for all users and all PCs.

To use the Search functionality, in the Package
Administration > Package Settings tab, you
must check the Privacy (Collecting Personal
Data) checkbox.

ENGLISH

40

9. First time deploying

and provisioning
PanaCast 50

The Jabra PanaCast 50 device can be
provisioned to Jabra Xpress in multiple ways.
The following is an example of a standard
deployment scenario.

To deploy a PanaCast 50 device

1. Connect the PanaCast 50 to a PC already

running the Jabra Xpress client.

2. Go through the onboarding wizard using

Jabra Direct, and when prompted to insert
the Jabra Xpress URL, paste the URL link into
the Jabra Xpress URL field.

ENGLISH

41

3. Once you have entered the URL, click

Continue. At this point the application
validates the entry.

4. Complete the onboarding wizard and

afterwards navigate to the Home tab.

5. Within approximately one hour, the PanaCast

50 device appears in the Devices > Manage tab.

ENGLISH

42

At this point you are able to either mass
configure, or single device manage the
PanaCast 50 camera from within Jabra Xpress
– this is ultimately defined in the Package ID
URL used when provisioning the product.

If the same URL as the one used in the Jabra
Xpress package, then the product(s) will be
bulk configured – if you have inserted a custom
URL of a Package ID specifically created for a
single PanaCast 50 product, then you are able
to configure the products individually.

ENGLISH

43

10. Jabra Xpress

On-Premise

Jabra Xpress & Jabra Direct is also available as
an On-Premise version. It is possible to deploy
Jabra Xpress/Direct to any cloud storage
(private or public) or to a server of your own
choice inside or outside your organizational
firewall.

Jabra uses container technology for the On­Premise version of Jabra Xpress using the
Docker hub.

The server requirements for this deployment are:

• A server that can run Linux docker.

• A server that can run a SQL database.

Jabra has documented how to setup the
servers and to deploy the containers in the
following link:

https://hub.docker.com/r/gnaudio/jabra-xpress­frontend

ENGLISH

44

xpress.jabra.com

ENGLISH

August 2021 Version 6

45