Jabra Xpress User manual

Jabra Xpress

User manual

November 20th 2020

Version 5

Content

Step 1 - Click on Register ............................................................................................................................... 4

Step 2 - Fill out Registration form .................................................................................................................. 4

Home ............................................................................................................................................................. 6

Devices .......................................................................................................................................................... 7

Inventory ................................................................................................................................................... 7

Manage ...................................................................................................................................................... 7

Analytics ........................................................................................................................................................ 8

Dashboard ................................................................................................................................................. 8

Search ........................................................................................................................................................ 8

Reports ...................................................................................................................................................... 8

Rooms ........................................................................................................................................................ 9

Administration .............................................................................................................................................. 9

Download................................................................................................................................................... 9

Jabra Direct Settings .................................................................................................................................. 9

Packages .................................................................................................................................................. 10

User Management ................................................................................................................................... 10

Rooms ...................................................................................................................................................... 10

Step 1 - Select the settings for Jabra Direct ................................................................................................ 11

Step 2 - Download Jabra Direct ................................................................................................................... 13

Step 3 - Deploy Jabra Direct ........................................................................................................................ 13

Step 4 - Package overview ........................................................................................................................... 13

Dashboards .................................................................................................................................................. 20

Search .......................................................................................................................................................... 20

1. What to know before you start

Before you start using the Jabra Xpress, here are a few things you need to know:

a) You can’t reuse anything from the current Jabra Xpress. You’ll need to reset any settings, firmware,

etc.

b) We support Chrome, Firefox, Safari and Edge. We do not support Internet Explorer. c) Data from the Jabra Direct application is sent to the Jabra Cloud, and hosted by Microsoft Azure at

premises in Ireland (Europe).

d) The Dashboards and Analytics are for newer devices (e.g. the Evolve2 family and Engage 50), so

don’t worry if you don’t see any data yet. We will continue to build relevant dashboards for other devices.

e) The end-user must have admin rights to install Jabra Direct and the Jabra Firmware Updater. f) This version of Jabra Xpress & Jabra Direct support on-premise deployment.

2. SOC II declaration

SOC II is an international security standard and in terms of Jabra Xpress and Jabra Direct, Deloitte has made the SOC II declaration stating that the use of this software is compliant with the standard. This means that the software and processes are secure and data is collected, processed and stored with a focus on confidentiality. You can read more about this in the following one-pager on Jabra.com: (https://www.jabra.com/-/media/Files/Software-and-

Services/Jabra_Software_Jabra_Xpress_Jabra_Direct_SOC_II_One_pager_Web.pdf?la=en)

3. Registration in Jabra Xpress

To get started, go to the webpage xpress.jabra.com.

Step 1 - Click on Register

In the Login dialogue window, click Register to setup your user profile:

Step 2 - Fill out Registration form

A new pop-up will open where you can enter the relevant info. All three fields must be filled out. Click Register to create your company.

You can now log in using these credentials

Note: Please remember your password

Currently, we are NOT able to resend it your password to you. We suggest creating two Admin users the first time you log in. To do this, go to Administration -> User Management in the Xpress application.

4. Navigation in Jabra Xpress

Once you’re logged in, you have access to the Jabra Xpress environment, where you can manage your Jabra devices.

The side menu allows you quick access to all the features in Jabra Xpress.

Home

The Home section gives you an overview and status of your devices, utilization of deployments, your mostused Jabra devices, and important notifications. You can click on each card header to open the relevant page associated with it.

Devices

Inventory

All the devices that you have in your inventory are listed here. Poly and Epos products are also visible in this view, but you cannot manage them through Jabra software.

The Inventory function can quickly provide insights on quantity of products, while the Firmware Overview will quickly indicate if newer Firmware is available for a given device currently managed by the IT Admin.

Manage

Gives you the ability to manage Jabra devices, so you can select the firmware for each device and change the settings for these devices.

This function is where the settings/firmware of a given Jabra product is managed by the IT Admin. Any settings managed by the IT Admin will not be configurable on the end-user’s computer, instead the parameter will appear with a ‘lock’ indication. Before a product becomes ‘manageable’ it first needs to be selected from the New Devices Found list.

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