Jabra WHB050HS, WHB051HS, WHB050BS, WHB051BS User Manual

Jabra
Engage 75
User manual
A third-party certification according to ISO 14024
products.
to a more sustainable product
IT products are associated with a wide range of sustainability risks throughout their life cycle. Human rights violations are common in the factories. Harmful substances are used both in products and their manufacture. Products can often have a short lifespan because of poor ergonomics, low quality and when they are not able to be repaired or upgraded.
This product is a better choice. It meets all the criteria in TCO Certified, the world’s most comprehensive sustainability certification for IT products. Thank you for making a responsible product choice, that help drive progress towards a more sustainable future!
Criteria in TCO Certified have a life-cycle perspective and balance environmental and social responsibility. Conformity is verified by independent and approved verifiers that specialize in IT products, social responsibility or other sustainability issues. Verification is done both before and after the certificate is issued, covering the entire validity period. The process also includes ensuring that corrective actions are implemented in all cases of factory non-conformities. And last but not least, to make sure that the certification and independent verification is accurate, both TCO Certified and the verifiers are reviewed regularly.
Want to know more?
Read information about TCO Certified, full criteria documents, news and updates at tcocertified.com. On the website you’ll also find our Product Finder, which presents a complete, searchable listing of certified
Toward sustainable IT products
Say hello
2018 GN Audio A/S. All rights reserved. Jabra® is a trade­mark of GN Audio A/S. The Bluetooth
®
word mark and logos are registered trademarks owned by the Blue­tooth SIG, Inc. and any use of such marks by GN Audio A/S is under license.
Made in China
MODEL: WHB050BS
WHB050HS WHB051HS
Declaration of Conformity can be found on
www.jabra.com/doc
1. Welcome ........................................6
2. What’s in the box .........................7
2.1 Stereo variant
2.2 Mono variant
2.3 Convertible variant
3. How to wear ............................... 10
3.1 Stereo/Mono headset
3.2 Convertible headset
3.3 How to change mono headset wearing styles
3.4 How to change the convertible headset EarGels
3.5 How to change the convertible headset EarHook
3.6 How to change the convertible headset wearing style
4. First time use ............................. 16
4.1 Connect to a desk phone with headset port
4.2 Connect to a desk phone without headset port
4.3 Connect to a desk phone with USB headset port
4.4 Dock and charge the headset
4.5 Connect the headset directly to a computer
4.6 Pair to a mobile device, or mobile devices, using Bluetooth
4.7 Pair to a mobile device using NFC
5. Base overview ........................... 23
5.1 Base status icons
6. Jabra Direct ................................ 26
6.1 Firmware update
7. How to use ................................ 27
7.1 Stereo/Mono headset overview
7.2 Convertible headset overview
7.3 Basic call usage
7.4 Merge calls
7.5 Conference calls
7.6 Transfer a call from desk phone to headset
7.7 Transfer a call from headset to desk phone
7.8 Transfer a call from mobile device to headset
7.9 Multiple call handling
7.10 How to change language
7.11 How to adjust the microphone volume for desk phone calls
7.12 Headset PowerNap
7.13 How to reset
8. How to change settings .......... 41
8.1 Basic settings
8.2 Advanced settings
9. Support ....................................... 49
9.1 FAQ
9.2 How to care for your device
9.3 Replacement accessories

1. Welcome

Thank you for using the Jabra Engage 75. We hope you will enjoy it!
Jabra Engage 75 features
• Control all your devices
Desk phone, computer, mobile device
• Pick your wearing style
Earhook, neckband, headband
• World’s lightest DECT headset
Convertible headset
• Avoid disturbances
Built-in Busylight
• Use all day long
Up to 13 hours talk time (stereo/mono)
Up to 9 hours talk time (convertible)
• Take calls anywhere in the office
Up to 150 meters/490 feet range
(stereo/mono)
Up to 100 meters/325 feet range
(convertible)
• Secure confidential calls
DECT AES 256 bit encryption
ENGLISH
6

2. What’s in the box

The Jabra Engage 75 comes with one of three different headset styles: stereo, mono, and convertible.

2.1 Stereo variant

ENGLISH
Base
Power cable Telephone
Micro-USB cable
Stereo headset
cable
7

2.2 Mono variant

ENGLISH
Base
Neckband
Power cable Telephone
Micro-USB cable
Mono headset
cable
8

2.3 Convertible variant

ENGLISH
Convertible headset
Headband
Base
Neckband EarGels
Power cable Telephone
Micro-USB cable
EarHook
cable
9

3. How to wear

3.1 Stereo/Mono headset

The headset can be worn with the microphone on the left or the right.
ENGLISH
10

3.2 Convertible headset

The headset can be worn on the left or the right ear.
EarHook Headband
ENGLISH
Neckband
11

3.3 How to change mono headset wearing styles

3.4 How to change the convertible headset EarGels

Large Small
R L
ENGLISH
12

3.5 How to change the convertible headset EarHook

1. Adjust the earhook to fit your specific ear
shape.
2. Place the headset on your ear.
ENGLISH
13
3. Point the microphone towards your mouth.
4. Ensure the earhook is fitted to the back of your
ear without a gap. Adjust the earhook if necessary.
ENGLISH
14

3.6 How to change the convertible headset wearing style

WEARING WITH HEADBAND
WEARING WITH NECKBAND
ENGLISH
15

4. First time use

Connect all the cables and follow the Setup Wizard on the base. For the best experience, download Jabra Direct.

4.1 Connect to a desk phone with headset port

Set as default audio device
PC
EHS adapter
AUX
(optional)
ENGLISH
16

4.2 Connect to a desk phone without headset port

Set as default audio device
PC
GN1000 handset
AUX
lifter (optional)
ENGLISH
17

4.3 Connect to a desk phone with USB headset port

PC
Set as default audio device
ENGLISH
18

4.4 Dock and charge the headset

The headset will charge whenever it is docked in a base that is connected to a power supply. The status LED on the headset and the battery icon on the base will pulse to indicate the headset is charging.
The stereo/mono headsets have up to 13 hours of battery, and the convertible headset has up to 9 hours of battery.
All headsets take approx. 1.5 hours to fast charge to full. 40% of the battery will charge in approx. 30 minutes.
ENGLISH
19

4.5 Connect the headset directly to a computer

1. Plug the supplied micro-USB cable into an
available USB port on your computer.
2. Press and hold the Volume up button on the
headset while at simultaneously plugging the micro-USB cable into the headset. Once the LED on the headset stops flashing green, release the button.
ENGLISH
3. The headset can now be selected as as audio
playback device on the computer.
20

4.6 Pair to a mobile device, or mobile devices, using Bluetooth

It is possible to pair and connect to two mobile devices.
1. Plug the base into a power supply using the
supplied power cable.
2. Tap
3. Tap
After pairing, the headset and base will automatically connect to your mobile device whenever the mobile device is turned on, within range of the base, and has Bluetooth enabled.
to open the Settings menu, and tap
to navigate down to Mobile device.
to select New. Follow the onscreen pairing instructions to pair your mobile device to the headset.
ENGLISH
Note: Pairi ng to a third mobile devi ce will replace the pa iring of one of the previously paired mobile devices, so long as one of those mobile devices is currently not conne cted to the base.
21

4.7 Pair to a mobile device using NFC

Yes--No
1. Plug the base into a power supply using the supplied power cable.
2. Ensure NFC is enabled on your mobile device.
3. Hold the mobile device against the NFC logo on the base, and follow the instructions on your mobile device to complete the pairing.
After pairing, the headset and base will automatically connect to your mobile device whenever the mobile device is turned on, within range of the base, and has Bluetooth enabled.
ENGLISH
Note: The spe cific NFC location on the mobile device may vary. Refer to the user manual for the mobile device for more information.
22

5. Base overview

Mute NFC zone
Answer call
Volume down
Menu left
Basic menu = tap Advanced menu = hold
Language
English
BackMenuAccept
Menu down = tap Menu up = hold
End/reject call
Volume up
Menu right

5.1 Base status icons

Icon Description
Battery status
Unknown battery status
Headset connected
(blinking) Headset not detected
ENGLISH
23
Two headsets in conference mode
3x
4x
Three headsets in conference mode
Four headsets in conference mode
Mobile device
Desk phone
Computer
Second mobile device
Paired mobile device not connected
Target phone
2
Call on target phone
2
2
Held call
ENGLISH
24
Incoming call on mobile device
Incoming call on desk phone
2
Caller ID
Incoming call on computer
Incoming call on second mobile device
Incoming call with caller id
ENGLISH
25

6. Jabra Direct

Jabra Direct is computer software designed to support, manage, and enable optimal functionality for your Jabra devices.
Download via jabra.com/direct

6.1 Firmware update

Jabra Direct will notify you when there is a firmware update available.
ENGLISH
26

7. How to use

7.1 Stereo/Mono headset overview

Volume button
Call button
Status and Busylight LED
Volume button

7. 2 Convertible headset overview

Volume button
Status and Busylight LED
Mute button
Call button
Volume button
ENGLISH
Busylight
Mute button
27

7. 3 Basic call usage

Function Action
Power on
Power o
Answer call
End call
Press the
Call button on
the headset, or dock the headset in the base
Call button for 4
Hold the seconds
Press the
Call button,
undock the headset, or tap
Press the the headset, or tap the base
on the base
Call button, dock
ENGLISH
on
Reject call
Switch target phone
Double-press the
Call
button, or tap on
the base
Undock the headset and
Call button for 1
hold the second
Alternatively, hold on the base for 1 second
28
Adjust volume
Press the Volume buttons.
The headset uses motion sensors to detect which button is volume up and which is volume down, depending on the headset orientation
ENGLISH
Toggle Busylight
Mute/un-mute microphone
Mute/un-mute microphone
Press both Volume buttons at the same time
Press the Mute button (stereo/mono headset)
Press the Mute button (convertible headset)
29

7.4 Merge calls

It is possible to merge an incoming call with a current call.
To merge calls:
1. Hold the Call button (2 secs) on the headset, or tap incoming call. This will place the current call on hold.
2. Ta p
To unmerge the calls, tap Yes to unmerge the calls.
To end the merged call, dock the headset or press the Call button on the headset.
on the base, to accept the
and select Yes to merge the calls.
and then select
ENGLISH
30

7.5 Conference calls

Add headset(s) to a conference call
Up to three additional headsets can be connected to one base for conferencing.
ENGLISH
Primary headset
Primary headset
Additional headset
1. Undock the primary headset.
2. Dock an additional headset in the base.
3. Tap
to add the headset as an additional
conference headset.
4. A voice prompt will play in the primary headset. Press the Call button on the primary headset to accept the additional headset to the conference. The audio will now be shared between headsets.
By default, the additional headset will be muted.
Note: It is possible to use Jabra Engage 65 headsets for conference calls.
31
Add headset(s) to a conference call without docking
Up to three additional headsets can be connected to one base, without the need to dock the headsets.
1. Tap
2. Tap
3. Tap
4. Power off the additional headset by holding
5. Put the additional headset into pairing mode
6. A voice prompt will play in the primary
By default, the additional headset will be muted.
Note: It is possible to use Jabra Engage 65 headsets for conference calls.
on the base to open the settings
menu, and navigate to Add headset.
to switch to Pair without docking.
to put the base into pairing mode.
the Call button for 4 seconds.
by holding the Call button for 5 seconds until the status LED on the headset flashes blue.
headset. Press the Call button on the primary headset to accept the additional headset, to the conference. The audio will now be shared between headsets.
ENGLISH
32
End or leave a conference call
To end the call for all headsets, press the Call button on the primary headset, or dock the primary headset in the base.
Additional headsets can leave the conference by pressing the Call button on the headset, or by docking the additional headset in the primary headset’s base (not the additional headset’s base). The conference call will continue for all other headsets.
Permanent conference mode
By default, the conference will end automatically for all additional headsets when the call ends.
It is possible to continue the conference with the additional headsets until the primary headset is docked, by changing this setting in Jabra Direct.
ENGLISH
33

7.6 Transfer a call from desk phone to headset

To transfer a call:
1. Select the desk phone as the target phone
on the base.
2. Lift the headset from the base, or tap the
Call button on the headset. If necessary, press the headset button on the desk phone. The audio will transfer from the desk phone handset to the headset.
Do not hang up the desk phone handset until the call is finished.
ENGLISH
34

7.7 Transfer a call from headset to desk phone

To transfer a call from the headset to a desk phone, lift the desk phone handset and then dock the headset in the base.
The audio will transfer from the headset to the desk phone.
ENGLISH
35

7.8 Transfer a call from mobile device to headset

To transfer a call:
1. Select the mobile device as the target
phone on the base.
2. Lift the headset from the base, or tap the
Call button on the headset.
3. Select Yes on the base to transfer the call
audio to the headset.
Do not end the call on the mobile device until the call is finished.
ENGLISH
36

7.9 Multiple call handling

The headset and base can accept and handle multiple calls at the same time.
Multiple call handling
Answer incoming call and put current call on hold
Switch between held call and active call
Reject incoming call, while on a current call
Tap
Tap
Tap
ENGLISH
on the base
on the base
on the base
37

7.10 How to change language

Onscreen text
There are 16 available languages for the onscreen text: English, German, French, Chinese (simplified), Spanish, Czech, Danish, Dutch, Finnish, Hungarian, Italian, Norwegian, Polish, Russian, Swedish, and Turkish.
Headset voice announcements
There are 5 available languages for the headset voice announcements: English, German, French, Japanese, and Spanish.
To change language:
1. Tap
2. Tap
3. Tap
Note: When choosing a voice language, if Follow text is selected and the current text language is not one of the 5 availab le voice languages , the voice languag e will default to English.
to open the Settings menu, and tap
to navigate down to Language.
or to switch between Te xt or
Voice, and then tap
to confirm your
choice.
or to cycle through the available
languages, and then tap
to confirm your
choice.
ENGLISH
38
7.11 How to adjust the microphone volume for desk phone calls
To adjust the desk phone microphone volume:
1. Tap
2. Tap
The microphone volume can be adjusted while you are on a call, however the microphone volume will reset to the default level when the call ends.
on the base to open the Settings
menu.
or to adjust the desk phone microphone volume, and then tap confirm your choice.
to

7.12 Headset PowerNap

To conserve battery, the headset will automatically power off when it has not been docked for 30 minutes, has not been moved, and is not in use.
To end PowerNap, either move the headset (the headset has built-in motion sensors), press any button on the headset, or dock the headset in the base.
ENGLISH
PowerNap can be permanently turned off using Jabra Direct.
39

7.13 How to reset

Resetting the headset and the base clears the list of paired devices and resets all settings.
To reset:
1. Dock the headset in the base.
2. Hold settings menu.
3. Tap confirm your choice.
4 . Ta p
settings until Reset configuration is selected.
5. Tap confirm your choice. The headset and base will reboot and all settings will return to their default values.
for 2 seconds to open the Advanced
to select Base, and then tap to
to navigate down through the
to select Ye s, and then tap to
ENGLISH
40
8. How to change
settings
Headset, base, phone, and general settings can be changed on the base using the Basic settings menu, or the Advanced settings menu.
Alternatively, all settings can be changed using Jabra Direct on your computer. Jabra Direct can be downloaded at jabra.com/direct.

8.1 Basic settings

Tap to access the Basic settings menu.
ENGLISH
Volume down
Menu left
Desk phone microphone
Volume controls
Tap + or - to adjust the desk phone microphone volume
Volume up
Menu right
BackMenuAccept
41
Add headset settings
How to
Pair without docking
Conference
Mobile device settings
New
Devices View a list of paired mobile devices
Disconnect
Delete pairing Select to unpair all mobile devices
Language settings
Tex t
Voice
View instructions on how to add a new headset to the base
Select to put the base into pairing mode, and then view instructions on how to pair a headset to the base without docking the headset
Select the method to use for ending conference calls
View instructions on how to pair the headset/base to a mobile device
Select to disconnect all paired mobile devices
Select the screen text language from a list of 16 languages
Select the headset voice language from a list of 5 langauges
ENGLISH
42
Ringtone settings
Desk phone
USB desk phone
Softphone
Mobile device
Screen settings
Idle screen
Brightness
Clock settings*
Hour format Select the clock format
Set Set the time
*Only available when Synchronize clock with computer is set to Off in Jabra Direct.
Select a ringtone and ringtone volume for incoming desk phone calls
Select a ringtone and ringtone volume for incoming USB desk phone calls
Select a ringtone and ringtone volume for incoming softphone calls
Select a ringtone and ringtone volume for incoming mobile device calls
Select what should be displayed on the base when it is not in use
Select the brightness of the screen and the screensaver
ENGLISH
43

8.2 Advanced settings

Hold (2 secs) to access the Advanced settings menu.
Volume down
Menu left
Headset settings
Equalizer for calls
Optimize audio for music
Audio announcements
Audio protection
Volume up
Menu right
BackMenuAccept
Select an audio preference to use for all calls
Select to optimize the audio for music, or to optimize for battery performance and reduced density issues
Select the audio announcement type
Select the level of audio protection to be used. The headset always provides protection against sound spikes, ensuring that your hearing is always protected, regardless of the setting selected
ENGLISH
44
Audio bandwidth
Select the audio bandwidth type. Wideband provides better audio, and narrowband provides better battery life
Mute reminder
Sidetone
Voice language
Busylight
Headset conferencing
Pair without docking
PowerNap
Select to use a periodic audio reminder when the microphone is muted
Select the volume level used for Sidetone. Sidetone refers to audio from the microphone that is reproduced in the headset, enabling you to hear your own voice. Sidetone does not aect the volume level of your voice that other people will hear
Select the headset voice announcement language
Select to enable or disable the headset busylight
Select to enable headset conferencing mode, allowing the connection of multiple headsets to the same call
Select to enable pairing of a headset without docking it
Select to enable sleep mode when the headset has not been docked for 30 minutes, and has not been moved, and is not in use
ENGLISH
45
Base settings
Button feedback volume
Screen brightness
Wireless signal range
Record call
Merge call
Call priority
Phone for outgoing call
Select the volume level of the sound made when you tap the buttons on the base
Select the brightness level of the screen and the screensaver
Select the wireless range between the headset and base
Select to enable calls from mobile devices or desk phones to be recorded on your computer. The supplied USB cable needs to be connected between the base and the computer, and third party recording software is required
Select to enable call merging, allowing multiple ongoing calls to participate in the same conversation
Select which call takes priority when a second call is accepted, without interaction on the base (e.g. a second phone call was accepted on the phone).
Select which phone to use for outgoing calls
ENGLISH
Answer call on undock
Select to enable incoming calls to be answered by undocking the headset
46
Simultaneous ring
Select which incoming call is displayed, if several connected phones ring simultaneously
PowerNap
Base name
Reset configuration
Softphone settings
Start setup
Desk phone settings
Start setup
Select to enable sleep mode if the base has been idle for 10 hours
View the base name. The base name and/or headset name can be changed using Jabra Direct
Select to reset the headset and base to their default configuration
Select Yes to open the Advanced softphone settings menu
to navigate down through
Tap the available softphone settings
Press
to accept any changes made to the settings. The base will reboot
Select Yes to open the Advanced desk phone settings menu
to navigate down through
Tap the available desk phone settings
Press
to accept any changes made to the settings. The base will reboot
ENGLISH
47
USB desk phone settings
Start setup
Mobile device settings
Start setup
Product information
Select Yes to open the Advanced USB desk phone settings menu
Tap
to navigate down through the available USB desk phone settings
to accept any changes
Press made to the settings The base will reboot
Select Yes to open the Advanced Mobile device settings menu
Tap
to navigate down through the available mobile device settings
to accept any changes
Press made to the settings. The base will reboot
to navigate down through
Tap the list of product information
ENGLISH
48

9. Support

9.1 FAQ

View the FAQs on jabra.com/engage.

9.2 How to care for your device

• It is recommended to keep the headset between -5°C and 45°C (23°F and 113°F).
• Do not store the headset for extended periods of time without recharging the battery (max. three months).
• If the headset or base becomes dirty, it is recommended to clean them with a soft, lint-free cloth that has been dampened with clean water.

9.3 Replacement accessories

Replacement or additional accessories can be purchased online at jabra.com/accessories.
ENGLISH
49
ENGLISH
jabra.com/engage75
50
REV EREV E
Loading...