Iwatsu Icon IX-12IPKTD, IX-12IPKTD-E, Enterprise C5, IX-12ELK-3, IX-HSCD-16 Quick Reference Manual
1-800-974-5070
www.iwatsu.com
Iwa tsu A meric a, In c.
Printed in USA
December 2005
8001 Jet star Drive
Irving, TX 75063
Part Number: 108645
INTRODUCTION
Indicator LED
Indicator LED
(Red / Green)
3 Menu Buttons
3 Menu Buttons
IX-12IPKTD
IX-12IPKTD
IX-12IPKTD-E
IX-12IPKTD-E
Speaker Key with
Speaker Key with
Red LED
Red LED
Transfer Key with
Transfer Key with
Red LED
Red LED
Feature Key with
Feature Key with
Red LED
Red LED
Handset Cord
IX-HSCD-16
This guide describes basic Automatic Call
Distribution (ACD) features and operations for
Iwatsu telephones for the ACD System.
Only Iwatsu qualified personnel are authorized to
install any component of an Iwatsu system. Should
you require service, please contact your authorized
Iwatsu Distributor.
Multipurpose Keys - These keys can be
programmed for specific functions, including outside
line access, individual extension selection and onetouch feature operation.
Key Lamps - These lamps light up or flash when
someone is using the line or feature corresponding
to that key.
• Green lamp — Indicates that you are using that
line/feature.
• Red lamp — Indicates that someone else is
using that line/feature.
SPKR (Speaker) - This button allows you to dial
and receive outside or internal calls and converse
without lifting the receiver while using the handsfree operation feature.
TRAN (Transfer) - This button allows you to
transfer a call from your phone to another
extension.
FEAT (Feature) - This button is used to access
many Iwatsu system features.
Note: The Echo Cancellation DSP technology used
in the IX-12KTD/S-3 speakerphone was developed
by NTT.
(Red / Green)
Speaker Volume
Speaker Volume
Control
Control
1
Hold / DND with
Hold / DND with
Red LED
Red LED
4-Line Backlit LCD
4-Line Backlit LCD
IX-12IPKTD
IX-12IPKTD
IX-12IPKTD-E
IX-12IPKTD-E
Up / Down
Up / Down
Scroll Keys
Scroll Keys
8 Function Keys
8 Function Keys
with Red LEDs
with Red LEDs
12 Multipurpose
12 Multipurpose
Keys with
Keys with
Red / Green LEDs
Red / Green LEDs
Key Expansion
Key Expansion
Location
Location
IX-12ELK-3
IX-12ELK-3
Mute Key with
Mute Key with
Red LED
Red LED
Ringer Volume
Ringer Volume
Control
Control
Handset / Headset
Handset / Headset
Volume Control
Volume Control
HOLD/DND (Hold/Do Not Disturb) - This key
is used to put a call on Hold or to set the Do Not
Disturb function and prevent any calls from getting
through or ringing at your extension.
When an Agent is logged-in, DND prevents only
non-ACD calls from ringing. Not Available must be
used to prevent ACD calls from ringing.
Handset Volume Control - The handset
volume control key allows you to adjust the
handset volume to one of three levels. Pressing
the button will toggle between the three volume
levels.
Speaker Volume Control - The speaker
volume control key allows you to adjust the
volume control of the speaker when using
the speakerphone. Pressing the [+] key raises the
volume to one of nine settings. Pressing the [-] will
decrease the volume.
Ringer Volume Control -
ringer volume control button allows you to
adjust the ringer volume to one of four levels.
Pressing the
[Mute] Key - When talking using the hand-
set, pressing the [Mute] key mutes the hand-
set transmitter. If using the speakerphone,
pressing the [Mute] key mutes the station microphone. When using the headset jack, the [Mute]
key mutes the transmitter on the headset.
ICM - The intercom system is the internal network
used to communicate between the telephone extensions in your Iwatsu system. Pressing the [ICM]
button connects you to an intercom line for conversation with other extensions.
BASIC FEATURES
Making an Outgoing Call
• Lift the receiver
• Press an outside line button. You will hear a dial
tone.
• Dial telephone number
Make a dialing mistake?
• Press the [FLASH] button to get new dial tone
• Dial again
Receiving an Incoming Call
When your phone rings and lamp flashes:
• Lift the receiver to connect the call
If your phone does not connect you to the call
automatically
When your phone rings and lamp flashes:
• Lift the receiver
• Press the button with the flashing lamp to connect
the call
2
Making an Intercom Call
Lift the receiver and wait for dial tone
Dial an extension number
or
If your phone has a [DIRECT STATION SELEC-
TION] button assigned for the extension
Lift the receiver and wait for dial tone
Press the assigned extension button
Receiving a Call From Another Extension
When you hear the intercom call signal - either the
caller’s voice or intercom ringing tone
Pick up the receiver, and the call is connected
or
Speak into the microphone without lifting the receiver
Making an Intercom Group Call
Dial the Intercom Group access number when you
hear the Intercom Dial Tone
Putting a Call On Hold
When speaking on an outside line
Press the [HOLD/DND] button
The active outside line button lamp flashes green on
your phone and red at other extensions.
If the call is not picked up, the call will not ring again
at your phone.
Picking Up a Call On Hold
Press the key with either the green or the red flashing lamp to pick up the call being held on that line
Transferring a Call to Another Extension
When speaking on an outside line
Press the [TRAN] button. You will hear a dial tone
Dial an extension number
or
Press an extension button (if assigned)
Announce the call when the extension answers
Hang up
Full / Half-Duplex Toggle
You can now toggle from half to full-duplex speakerphone modes
Lift receiver
Press [Speaker Duplex]
or
Press [FEAT] button and dial + (Full-Duplex)
Press [FEAT] button and dial ++ (Half-Duplex)
911 Support
At default, your Iwatsu system is programmed to
automatically contact your local Public Safety Answering Point (PSAP) when 911 is dialed. Enhanced 911 Service ensures that when 911 is dialed
from a system extension, information that allows the
PSAP to identify the caller’s location in a building is
sent to the PSAP along with the call. Check with
your system installer or Authorized Iwatsu Distributor to make sure your system is programmed for
Enhanced 911 Service.
Call Park
Park a call so that it can be reached from another
extension.
Putting a call in Call Park
When speaking on an outside line:
• Press the [PARK] button
• You will hear confirmation tone and the [PARK]
button will flash green
If the call is not picked up, it will return to your
phone.
Picking up a call in Call Park
From the extension that parked the call:
• Lift receiver
• Press flashing [PARK] button
From another extension:
• Lift receiver
• Press [PARK PICK-UP]
• Dial extension number where the call is parked to
pick-up the call
Transfer to Park
You can transfer a call to another user’s individual
park on their telephone. The call can then be picked
up remotely from another telephone. The call can
also be picked up from the telephone where it is
parked.
Transferring a call to another user’s individual
park
When speaking on an outside line:
• Press [TRAN] + [PARK]
• Dial the number of the extension where the call is
to be parked, or press the extension button (if
assigned)
• When you hear confirmation tone, hang up
• The [PARK] key on the user’s phone will be lit
• If desired, use the paging system to inform the
user of the call parked on their telephone
Picking up a call parked on your individual park
from your telephone
• Lift the receiver (handset)
• Press [PARK]
Picking up a call parked on your individual park
from another telephone
• Lift the receiver (handset)
• Press [PARK]
• Dial the number of the extension where the call is
parked, or press the extension button (if as-
signed)
or
3
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