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PointofSaleUserManual
July31,2014
GuestLogixInc.
111PeterStreet
Suite302
Toronto,ON
M5V2H1
Canada
www.guestlogix.com
ClientConfidential
ForInternalUse Onl
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UserManual
Confidentiality
The contents of this document are confidential and proprietary information
to GuestLogix Inc. No part of this document may be reproduced, fully or in
part, or divulged to any other party without prior written permission from
GuestLogix Inc.
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UserManual
Version Control
Version Date Details Edited By
1.0 2014-07-31 Version 1.0 Oren C. Bruton
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Contents
1 INTRODUCTION .................................................................................................................................. 5
1.1T
1.2
1.3 NOKIA 1520 PHONE ............................................................................................. .......................... 6
1.4 PAYMENT SLEEVE FOR NOKIA 1520 PHONE ................................................................................. 6
2 THE POS SYSTEM FUNCTIONS ........................................................................................................ 7
3 LAUNCHING THE POS SYSTEM ....................................................................................................... 7
4 LOGGING IN ......................................................................................................................................... 7
5 SELECTING FLIGHT DETAILS .......................................................................................................... 8
6 PERFORMING INVENTORY .............................................................................................................. 9
7 COMPLETING A LONG TARMAC REPORT (LTD) ....................................................................... 1 0
8 PERFORMAING A SALE ................................................................................................................... 10
8.1 TO PERFORM A CREDIT CARD SALE ..................................................................... ........................ 10
8.2 TO PERFORM A COUPON SALE ...................................................................................................... .... 11
9 PERFORMING A REFUND ................................................................................................................ 12
10 CLOSING OUT A FLIGHT ............................................................................................................. 12
11 TRANSMITTING DATA ................................................................................................................ 13
HE PURPOSE OF THIS MANUAL
T
HE POINT OF SALE SYSTEM
...................................................................................................... 5
........................................................................................................... 5
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1 INTRODUCTION
1.1 T
We intend this manual to clearly define the use of the GuestLogix POS system in an Airlines
environment. We will also define and explain the functions of the POS system as they relate to
the use of the POS by the Airlines staff.
1.2
The POS system incorporates
•
•
•
The smartphone, Nokia 1520, is placed into the payment sleeve to create a point of sale handheld
devices that will be used by the Airlines Flight Attendants onboard the aircraft to capture
transactions and store offline payment information. The devices are intended to be used by the
flight attendants and maintained at a minimum distance of 20 cm from the user.
The handheld devices is not using the cellular capabilities of the phone during the inflight operations
and with understanding the SAR (Specific Absorption Rate) is not necessary for the phone or sleeve.
The Wi-Fi and the NFC functions of the phone are used to communicate with onboard Wi-Fi and the
Sleeve NFC as required.
HE PURPOSE OF THIS MANUAL
T
HE POINT OF SALE SYSTEM
A Nokia 1520 smartphone running on a Windows 8.1 OS
A payment sleeve with a magnetic card swipe reader (MSR) and scanner
GuestLogix Point of Sale application installed on the Nokia 1520 devices
The Flight Attend ants onbo ard the ai rcraft usi ng the P oint of S ale syst em on th e handheld device
can:
•
Perform a barcode scan
•
Process sales
•
Process refunds
•
Perform stock outs
•
Process coupons
•
Download flight information
•
Perform a flight closeout
•
Transmit sales data to the Back Office System (BOS )
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1.3 N
This section defines the Nokia 1520 Phone features.
OKIA
1520 P
HONE
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1.4 P
This section defines the features of the Payment Sleeve used with the Nokia 1520 Phone.
AYMENT SLEEVE FOR NOKIA
1520 P
HONE
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2 THE POS SYSTEM FUNCTIONS
This section defines the Point of Sale (POS) system functions.
3 LAUNCHING THE POS SYSTEM
To launch the POS system
Press and hold the "lock" butto n (the middl e bu tt on on the r igh t side of the phone ) t o pow er
on the phone
Press and hold the “power” button the sleeve to activate the sleeve
Tap the POS application tile to start
4 LOGGING IN
After launching the POS system, you will need your ID badge to l og in and use t he POS syst em.
You can login by
Scanning your ID barcode
Swiping your ID with the MCR
Typing your ID number in manually
To scan your ID
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Tap the "Click to Activate Slee ve" bu tton on t he scree n
Point the scanner (on the top of the sleeve) toward the barcode on the ID
Press and hold either side buttons on the sleeve to scan
To swipe your ID with the MCR
Tap the "Click to Activate Slee ve" bu tton on t he scree n
Swipe your ID card through the MCR with the magnetic strip facing the phone
To type your ID number manually
Tap the ID number field
Enter your ID number in to the ID number field using the onscreen keyboard
5 SELECTING FLIGHT DETAIL S
Next, you will need to enter the flight details for your flight.
Flight details you will need include
The date of the flight
The flight number
The aircraft number
The cabin where you will work (Premium Cabin, Primary UE, or Secondary UE)
To enter the flight details
1.
Tap on the date field
2.
Select the flight date (the flight date will alre a dy be se t as to day)
3.
Tap the check button on screen when you have adjusted the date
4.
Tap on the flight number field
5.
Enter the flight number using the onscreen keyboar d
6.
Tap the aircraft n umb er fie ld
7.
Enter the aircraft number using the onscreen keyboard
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8.
Tap the cabin where you will work (If you select "Primary UE," you will perform the opening
inventory on this device)
9.
Tap the "Next" button onscreen
10.
Wait while the device down loads data about the flight from the server
11.
Tap "Ok" on the notifi cation tha t t he do wnlo a d has been succe ss ful
12.
Ensure that the information about the flight is correct
13.
Tap the "Continue" butt on when the inform atio n is co rr ec t
6 PERFORMING INVENTORY
If you have indicated that this device is "primary," you must complete the opening inventory
after selecting the flight details.
To perform opening inventory
1.
Tap the field for the first seal
2.
Enter the seal number for the first position (either scan th em in or type them in using the
onscreen keyboard). To scan the seal numbers in,
A.
Tap the "Click to Activate Slee ve" bu tton on t he s cree n
B.
Point the scanner (on the top of the sleeve) toward the barcode on the seak
C.
Press and hold either side buttons on the sleeve to scan
3.
Repeat steps 1 and 2 for the second seal
4.
Tap the field next to the picture of the item to enter the number of items
5.
Type the number of items for the first position using the onscreen keyboard
6.
Tap "Next" to continue to the next position
7.
Repeat steps 1-5 for the next positions
8.
Tap "Done" after entering the las t positio n
9.
Tap "Ok" when you see the notification that the app has successfully stored the inventory data
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7 COMPLETING A LONG TARMAC REPORT (LTD)
If your flight is delayed on the tarmac for an extended period of time, you can use the POS
system to complete a
To complete a Tarmac Long Delay Report
1.
Start on the main menu screen
2.
Tap on the LTD report tile
3.
Tap on the "Diversion City" and type it in using the onscreen keyboard if necessary
4.
Tap "Next" to continue
5.
Answer each of the questions re gar din g the delay with Yes or No
6.
Tap "Next"
7.
Tap on the comments field if necessar y
Tarmac Long Delay Report.
8.
Type your comments into the field using the onscreen keyboard
9.
Tap "Done" to go ba ck to the ma in menu
8 PERFORMAING A SALE
You can use this device to sell products and to process credit card o r coupon payme nts.
8.1 TO PERFORM A CREDIT CARD SALE
1.
Start on the main menu
2.
Tap on the Sales tile
3.
Find the seat of the customer. To find the seat of the customer
• Use the three buttons at the bottom of the screen to switch cabins of the aircraft
• Locate the seat
4.
Tap on the seat of the customer
5.
Find the product the customer has requested. To find a product you can
• Scroll up or down through the catalog with your finger
• Search by category of product
• Search by typing in the name of the product
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6.
Tap the "+" icon next to the produc t name to add i t to the cart
7.
Repeat steps 5-6 for each product
8.
Tap on the payment icon in the upper right hand corner of the screen
9.
Ensure that the products on the screen are correct and that the total is correct
10.
Tap "Click to Activate Sleeve"
11.
Swipe the card through the MCR
12.
Review the credit card information if successful (Re-swipe or tap "Manual Credit Card" button
and type number using the onscreen keyboard if unsuccessful
13.
Tap "Done"
8.2 TO PERFORM A COUPON SALE
1.
Start on the main menu
2.
Tap on the Sales tile
3.
Find the seat of the customer. To find the seat of the customer
• Use the three buttons at the bottom of the screen to switch cabins of the aircraft
• Locate the seat
4.
Tap on the seat of the customer
5.
Find the product the customer has requested. To find a product you can
• Scroll up or down through the catalog with your finger
• Search by category of product
• Search by typing in the name of the product
6.
Tap the "+" icon next to the produc t name to add i t to the cart
7.
Repeat steps 5-6 for each product
8.
Tap on the payment icon in the upper right hand corner of the screen
9.
Ensure that the products on the screen are correct and that the total is correct
10.
Press the coupon shaped icon next to the product the customer wants to purchase
11.
Enter the coupon numbe r (You c an typ e the nu mb er in manu al ly or sc an th e bar code on the
coupon). To scan the coupon numbers in,
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• Tap the "Click to Activate Sleeve" button on the scree n
• Point the scanner (on the top of the sleeve) toward the barcode on the seak
• Press and hold either side buttons on the sleeve to scan
12.
Make sure that the product cost has been deducted
13.
12. Tap "Done"
9 PERFORMING A REFUND
You can use this to refund items. To perform a refund
1.
Start on the main menu
2.
Tap on the Refund tile
3.
Tap "Click to A c ti vate Sleeve"
4.
Swipe the credit card used for the transaction you want to refund
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5.
Review the list of transactions on the card
6.
Select the transaction you want to refu nd
7.
You can refund one or more of the products purchased or the entire transaction
• To refund one item
• Tap the "R" button next to the pr o du ct
• To refund all the products
• Tap "Refund All" at the bottom of the screen
8.
Review the total cost of the tra nsactio n
9.
Tap done if correct (If incorrect, repeat steps 1-8)
10.
Tap "Done"
11.
Select the reason for the refund
12.
Tap "Ok"
10 CLOSING OUT A FLIGHT
To perform a flight closeout
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1.
Start from the main menu
2.
Tap Close Flight
3.
Tap "Ok" when asked to co nfir m
4.
Review the Sales Summary page
5.
Tap "Close" when finished review ing
6.
Review closing flight attendant messages
7.
Tap Yes or No on all messages
Next you will perform closing inventory
8.
Tap the field for the first seal
9.
Enter the seal number for the first position (either scan th em in or type them in using the
onscreen keyboard). To scan the seal numbers in,
• Tap the "Click to Activate Sleeve" button on the scree n
• Point the scanner (on the top of the sleeve) toward the barcode on the seak
• Press and hold either side buttons on the sleeve to scan
10.
Repeat steps 1 and 2 for the second seal
11.
Tap the field next to the picture of the item to enter the number of items
12.
Type the number of items for the first position using the onscreen keyboard
13.
Tap "Next" to continue to the next position
14.
Repeat steps 1-5 for the next positions
15.
Tap "Done" after entering the las t positio n
16.
Tap "Ok" when you see the notification that the app has successfully stored the inventory data
11 TRANSMITTING DATA
After performing the flight close out, the device will transmit via Wi-Fi the sales and other data
to the server. If there is no Wi-Fi connection available onboar d the aircr aft the tran saction will fa il.
When on ground and off the plane, the flight attendant can activate the cellular function of the
phone and transmit using the cellular function.
Upon completion of the transmission, confirmation message will pop up. Tap "Ok" to finish and
then you are ready for the next flight.
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The transmission of data and information will be performed by flight attendant using the mobile
device. During transmission of data the sleeve need not be active as it is not used during the
transmission process nor is the sleeve required to be attached to the mobile device.
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Appendix Homologation
FCC Compliance Statement.
This device complies with part 15 of the FCC Rules.
Operation is subject to the following two conditions :
(1) This device may not cause harmful interference, and
(2) This device must accept any interference received, including
interferencethat may cause undesired operation.
This equipment has been tested and found to comply with the limits for a Class B digital
device, pursuant to part 15 of the FCC Rules. These limits are designed to provide
reasonable protection against harmful interference in a residential installation.
This equipment generates, uses and can radiate radio frequency energy and, if not
installed and used in accordance with the instructions, may cause harmful interference to
radio communications. However, there is no guarantee that interference will not occur in a
particular installation. If this equipment does cause harmful interference to radio or
television reception, which can be determined by turning the equipment off and on, the
user is encouraged to try to correct the interference by one or more of the following
measures:
- Reorient or relocate the receiving antenna.
- Increase the separation between the equipment and receiver.
- Connect the equipment into an outlet on a circuit different from that to which the
receiver is connected.
- Consult the dealer or an experienced radio/TV technician for help.
Do Not
Any changes or modifications to the equipment not expressly
approved by the party responsible for compliance could void
user’s authority to operate the equipment.
Be sure
The antenna(s) used for this device must be installed to provide a separation distance of
at least 20 cm from all persons and must not be co-located or operating in conjunction
with any other antenna or transmitter.
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IC Compliance Statement.
This device complies with Industry Canada licence-exempt RSS standard(s).
Operation is subject to the following two conditions:
(1) this device may not cause interference, and
(2) this device must accept any interference, including interference that may
cause undesired operation of the device.
Le present appareil est conforme aux CNR d’Industrie Canada ap plicables aux appareils radio
exempts de licence. L’exploitation est autorisee aux deux conditions suivantes :
(1) l’appareil ne doit pas produire de brouillage, et
(2) l’utilisateur de l’appareil doit accepter tout brouillage radioelectrique subi, meme si le
brouillage est susceptible d’en compromettre le fonctionnement.
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