Itronix Duo-Touch, GoBook II, GoBook III, GoBook IX300, GoBook III IX260+ Software Installation Manual

Technical Bulletin

Microsoft Windows® XP Service Pack 2 Installation on your
Itronix GoBook Tablet PC (IX300), GoBook III (IX260+) or
GoBook II (IX260) Computer

Introduction

Itronix Corporation is licensed by Microsoft Corporation to supply Windows® based operating systems on
Itronix’s rugged notebook and Tablet PC computers. This license requires Itronix to implement service packs on
relevant operating systems within 90 days after Microsoft’s release. The intent of this Technical Bulletin is to make
Itronix customers aware of our release of new disk images that incorporate Microsoft Windows XP Professional
and Windows XP Tablet PC Edition with Service Pack 2 for the GoBook II, GoBook III and GoBook Tablet PC.

Service Pack 2 was issued by Microsoft to improve security and reliability of the operating system and its various
sub-components. This is a major upgrade and should be incorporated if at all possible. For more information on
Service Pack 2 please go to www.microsoft.com/windowsxp/sp2.

Problem

Beginning November 5, 2004, Itronix GoBook Tablet PC, GoBook II and GoBook III computers will be shipped
with Windows XP Service Pack 2 based operating systems. Customers who have legacy applications that are not
compatible with Service Pack 2 may experience problems with their deployment with this transition to Service
Pack 2.

Solution

In order to support customers with legacy applications that are not compatible with Service Pack 2, Itronix will
make available software image kits with Service Pack 1. The Service Pack 1 software kits can be used to generate
custom disk images. These packs include a disk image and various drivers that can be used to configure a gold
disk image to install on new or service units under the custom disk image process. The Service Pack 1 software
kits are available now for GoBook Tablet PC, GoBook II and for GoBook III.

Itronix also offers SW Consulting Services that can assist customers with the transition to establish a custom disk
image that includes Service Pack 1. Should you have questions, wish to order a Service Pack 1 Kit or discuss
Gold Disk Image Service please contact your Client Care Center at 1-800-638-9270 and select Option 2.

Printed in U.S.A

801 South Stevens • P.O. Box 179 • Spokane, WA 99210 • 509.624.6600 • 800.441.1309

97-0114-001 28 October 2004